Bell Mobility Contract Supplemental Information

Rev. November 9, 2011

This document was assembled from extracts of the Bell Mobility Contract and translated in order to provide clarifications to administrators and users on available plans, product range, applicable rates as well as administrative and technical support Bell Mobility Contract

Table of Contents

1 Mobile Devices and Accessories ...... 3 1.1 Description ...... 3 1.2 Unlocked Devices ...... 3 1.3 Prices ...... 3 1.3.1 First Mobile Communication Device ...... 3 1.3.2 Second Mobile Communication Device ...... 4 1.3.3 Accessories ...... 4 2 Service Plans ...... 5 2.1 Administrative/Transaction Fees ...... 5 2.2 Voice and Messaging ...... 5 2.2.1 Text Messages (SMS) ...... 5 2.3 Blackberry® Data (BES 2) Option ...... 7 2.4 Data Option FLEX 1 for smartphones (other than Blackberry®) ...... 9 3 Training ...... 11 4 Administrative support centre ...... 12 5 Technical support centre ...... 13 Appendix 1: Main Contact Information at Bell Mobility ...... 14

Bell Mobility Contract

1 Mobile Devices and Accessories

1.1 Description

Mobile Devices may be cell phones, smartphones, internet sticks, tablets, etc. Accessories may be cases, headsets, car adapters, cables, etc.

1.2 Unlocked Devices

Upon request by McGill, at any time during the contract term, Bell Mobility will agree to unlock the mobile devices it has supplied under the contract. These unlocked devices may then be used on the compatible networks of other suppliers following the end of the contract.

In addition, Bell Mobility will accept to activate lines on unlocked phones purchased from another supplier.

1.3 Prices

1.3.1 First Mobile Communication Device During the term of this contract, Bell Mobility undertakes to provide one complimentary device per user, for voice or voice and data models, with an acquisition price of up to $150 (or up to $159.95 for the iPhone 4 16G, for which a slightly higher credit is included). The prices for the mobile devices are indicated on Bell Mobility’s national website (www.bell.ca). Tablets (iPad, Playbook, etc.) will not be subsidized by Bell Mobility under this contract.

The conditions of this contract supersede those of the website. Authorized McGill University users may choose among all the available terms of commitment.

List of available mobile devices (first time purchase)

Brand / Model Price Samsung, LG and Nokia cellular phones Free of charge (voice only) Blackberry Torch 9810 Free of charge Blackberry Torch 9860 $39.95 Blackberry Curve 9360 Free of charge Blackberry Bold 9900 19.95 Samsung Galaxy S II Free of charge Motorola Atrix Free of charge

Bell Mobility Contract

iPhone 4 16 Gb Free of charge iPhone 4S 16Gb $9.95 iPhone 4 32 Gb $49.95 iphone 4S 32Gb $119.95 iphone 4S 64Gb $219.95

1.3.2 Second Mobile Communication Device If the user wishes to change his device to another (due to damages, theft, loss, etc.) during the 36-month term of the contract between McGill and Bell, a charge of $7 per month for the remaining term of the contract will apply. The charge will serve to pay for the second device, which must be selected in accordance with Section 1.1.

All purchases of devices after the second device will be at the full retail price.

Example:

The first device is lost or broken on the 12th month of the 36 month contract. 24 months thus remain to the contract term.

A monthly fee of $7 for each month remaining to the term of the contract will be applied to the Bell Mobility invoice, for a total of $168 (7$ X 24 = $168).

If the second device is for example, a Blackberry Bold 9780, the contract price is $0. As such the total cost of a replacement device (2nd phone) will be $168 + 0= $168.

1.3.3 Accessories All accessories shall be purchased at the price indicated on Bell Mobility’s national internet portal (www.bell.ca), less a guaranteed discount rate of 35%. The prices posted on the dealers’ websites shall not be considered.

Bell Mobility Contract

2 Service Plans

2.1 Administrative/Transaction Fees Bell mobility will not charge any fees for making any addition or modification to functionality or options.

2.2 Voice and Messaging The basic packages are adjusted automatically according to each user’s actual usage of the mobile device. Therefore, each user starts each month at the package’s lowest usage level. If the user exceeds the number of minutes for this level, he/she automatically switches to the next higher usage level and corresponding rate. The basic voice and messaging package will be billed on a per second basis.

The basic voice and messaging package includes the following features, free of charge:

 Call display;  Conference call;  Call waiting;  Missed call indicator;  Voice mail;  Call forwarding, (long-distance extra);  Free local calls between subscribers on the same account;  Unlimited weekend and evening calls from 6:00 p.m. to 7:00 a.m.;  Unlimited inbound text messages (SMS) and 100 outbound SMS;  Possibility of blocking the number display during outbound calls;  Possibility of blocking the international roaming service;  Possibility of blocking United States roaming service.

2.2.1 Text Messages (SMS) Bell Mobility offers an option for up to 2500 outgoing and unlimited incoming SMS, for a charge of 5$ per month.

Bell Mobility Contract

TABLE 2A: VOICE AND TEXT PLAN

Monthly Base Charges Up to 100 minutes at all times: 10$

Incremental Monthly Charges for excess 100.01 – 250 minutes: additional $5.00 (total $15) use 250.01 – 500 minutes: additional $5.00 (total $20)

500.01+ minutes: $0.05 per minute

Billing Per second

Canada-Canada Long-distance $0.04/minute

Canada-United States Long-distance $0.04/minute

Canada-Western Europe Long-distance $0.10/minute

Canada-Asia/ Caribbean/Latin America/Middle East/ Oceania Long- $0.15/minute distance

Canada/Africa Long-distance $0.20/minute

United States Roaming (long-distance $0.20/minute and antenna time included)

Western Europe/Asia/ Caribbean/ Latin America / Middle East /Oceania/Africa $0.60/minute roaming (long-distance and antenna time included)

Activation Charge $0

FAR/911 Included

Bell Mobility Contract

2.3 Blackberry® Data (BES 2) Option

The BlackBerry® Data (Bes 2) Option can be used with any BlackBerry® mobile phone that has a voice package.

The BlackBerry® Data (Bes 2) Option is adjusted automatically according to each user’s actual usage of his device. Therefore, each user starts each month at the package’s lowest usage level. If the user exceeds the number of megabytes for this level, he/she automatically switches to the next higher usage level and corresponding rate. This option will be billed on a per megabyte basis.

The BlackBerry® basic data option includes the following features, free of charge:

 Access to all internet services (web browsing, email, social networks, instant messaging, multimedia, etc.);  Modem (Tethering) function for compatible devices;  Possibility of blocking roaming service

To determine the monthly base service charge for a Blackberry® (including voice, text and data):

a. Voice and Text Plan Monthly Base Charge (up to 100 minutes): $10 b. BlackBerry® Data (Bes 2) Option Monthly Base Charge (up to 6 MB): $12

BlackBerry® (Voice, Text & Data) Monthly Base Charge $22

Bell Mobility Contract

TABLE 2B: BLACKBERRY® DATA BES 2 OPTION

Monthly Base Charge Up to 6 MB: $12

6 MB – 500 MB: additional $16 (total $28) Incremental Monthly Charge for Excess usage 500.01 MB + : $0.05 per MB

Data Transmission (modem) Included

United States Roaming $1/MB

Western Europe /Asia/Caribbean/ Latin $3/MB America /Middle East/ Oceania/Africa Roaming

Bell Mobility Contract

2.4 Data Option FLEX 1 for smartphones (other than Blackberry®)

The Data Option Flex 1 may only be used with a smartphone other than a BlackBerry® device (i.e. iPhone®, Android Windows Mobile®, etc.). It may also be used with a Turbo stick or tablet.

The Data Option Flex 1 is adjusted automatically according to each user’s actual usage of the mobile device. Therefore, each user starts each month at the package’s lowest usage level. If the user exceeds the number of megabytes for this package, he/she automatically switches to the next higher usage level and corresponding rate. The data option and data package will be charged on a per megabyte basis.

The basic Data Option Flex 1 includes the following features, free of charge:

 Access to all Internet vices (Web browsing, email, social networks, instant messaging, etc.);  Modem (tethering) function for compatible devices;  Possibility of blocking roaming service

To determine the monthly base charge for a Smartphone other than BlackBerry® (including voice, text and data):

a. Voice and Text Plan Monthly Base Charge (up to 100 minutes): $10 b. Data Option Flex 1 Monthly Base Charge (up to 500 MB): $20

Smartphone other than BlackBerry® (Voice, Text & Data) Monthly Base Charge $30

Bell Mobility Contract

TABLE 2C: DATA OPTON FLEX 1 FOR SMARTPHONE

Monthly Base Charge Up to 500 MB: $20

500.01 MB – 1 GB: additional $10 (total $30)

1.001 GB – 2 GB: additional $10 (total $40) Incremental Monthly Base Charges for Excess Usage 2.001 GB – 5 GB: additional $20.00 (total $60) 5 GB+ : $0.05 per MB

United States Roaming $1.00/ MB

Western Europe /Asia /Caribbean / Latin America /Middle East/ Oceania/Africa $3.00 / MB Roaming

(OTHER THAN BLACKBERRY®)

Bell Mobility Contract

3 Training

Bell Mobility shall offer onsite user training sessions relating to the contracted Mobile Communication Devices. Training sessions shall be offered during regular office hours at a location determined by the requested user department. Sessions may be offered to users or super-users groups who will then assume the responsibility of training other users (“Training the trainer”). The training sessions shall be planned out mutually between the client and Bell Mobility.

The duration of training sessions shall vary depending on the complexity of the mobile device in question. A quick reference guide will be made available for the training sessions. This guide shall generally cover most basic functionalities such as voice messaging call forwarding, call waiting, conference calling, etc.

For larger data plan roll-outs, Bell Mobility encourages and recommends onsite training and follow-up to ensure optimal use of mobile devices.

For those who are interested in receiving the presentation, please contact McGill Procurement Services at supplier.procurement@mcgill.

Bell Mobility Contract

4 Administrative support centre

Bell Mobility shall provide an administrative support centre, in French and in English, accessible via a toll-free number (1-888-442-0222) in North America during normal business hours and by email. The administrators may contact the administrative support centre to:

 Make minor changes (MAC) to the users’ services and options;  Reset personal identification numbers, passwords, etc.;  Arrange for replacement of a defective Mobile Communication Device;  Obtain assistance, advice and answers regarding the Mobile Communication Devices or the Internet portal;  Obtain answers regarding billing of items*

* By contract, McGill University is ultimately responsible for the payment of invoices vis-à-vis Bell Mobility. Billing procedures internal to McGill University will be revised and implemented across the whole University shortly.

Contact information for administrative support:

Educational Sector Representative: Trevor Hotton

Email address: [email protected]

Toll-free number: 1-800-361-9119 ext.4203926

Bell Mobility Contract

5 Technical support centre

Bell Mobility shall provide technical support in French and in English. The Technical Support Center shall be accessible via a toll-free number (1-877-328-2123) in North America at all times (24 hours a day, 7 days a week, 365 days a year).

The departmental administrators or users can contact the technical support centre in the event of incidents, problems and technical questions. The technical support centre may be contacted to:

 Obtain technical assistance for users and administrators;  Obtain technical support services;  Report lost or stolen mobile devices.  Please note that Bell Mobility offers on-site presentations to various users and groups of users of Mobile Devices at McGill, as detailed in section 3 “TRAINING” above.

Bell Mobility Contract

Appendix 1: Main Contact Information at Bell Mobility

Subject Contact e-mail address Telephone Ordering Futurecell Sandro Gentile [email protected] (514) 917-3563

U2B Telecom Pierre-Luc Laurin or [email protected] (514) 249-4746 Candice De Souza Billing Trevor Hutton [email protected] 1-800-361-9119 ext. 4203926

McGill users are required to copy Procurement Services at [email protected] in all their communications with Bell Mobility. This will allow us to further develop our FAQ list, intervene as it may be required and, most importantly, to monitor customer service and support provided by Bell Mobility and intervene to obtain corrective action where needed.