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REPEAT PRESCRIPTIONS HOME VISIT; Please give 72 hours notice or less for repeat prescriptions to be checked, issued and signed, some prescription are now RATBY SURGERY Home visits will be triaged by the Doctor. To help the doc- sent electronically to your chosen Pharmacy. tors please come to the surgery if you possibly can, where better facilities are available. Doctor can see five patients The repeat prescription slip request should be handed in or in the time it takes to visit a patient at home. At the sur- posted to the surgery require your prescription. If you supply gery you will be seen quicker than waiting for a visit. a S.A.E. we will post it back to you. Please telephone for a HOME VISIT before 10am as this helps the Doctor plan his day. You can now order your repeat prescription on line please enquire at reception for further details. WHAT TO DO WHEN THE SURGERY IS THIS PRACTICE SUPPORTS THE GOVERNMENTS NHS CLOSED; ZERO TOLERANCE ZONE CAMPAIGN If you require medical help over weekends and bank holi- Action will be taken where a patient is violent or abusive to a 122 Station Road days between 6.30pm-8.00am weekdays and 24 hours at GP, staff member or other persons present on the Practice weekends ring 0845 045 0411 premises. The patient will be removed from the GP’s list. Ratby Leicester For telephone advice ring NHS 111 SUGGESTIONS, COMMENTS & COMPLAINTS Please only use this service for urgent medical atten- We want to provide our patient’s with an excellent service. LE6 0JP tion. We may not always succeed, but you can help us improve. We welcome your ideas and suggestions. If you wish to make WALK IN CENTRE a complaint please speak to our Strategy Manager Sheila Tel: 0116 239 4960 For medical treatment available 24 hrs a day, 7 days a week Adcock. at Ratby Surgery. Fax: 0116 239 4061 or without an appointment: Loughborough Urgent Care Centre You can seek independent advice from : NHS England Surgery is open Hospital Way, Loughborough Customer Contact Centre at LE11 5JY Tel: 01509 611600 Mon 8.00am - 8.00pm PO Box 16738 LRI—Urgent Care Centre Leicester Redditch Tues-Fri 8.00am - 6.30pm B97 9PT Tel: 0300 311 22 33 TO SPEAK TO THE DOCTOR ON THE PHONE or [email protected] Surgery Times If we are unable to give you an appointment that day but you feel that you need to see a GP we will ensure that you Mon-Fri 9.00am - 11.30am CARERS: are able to discuss your concerns with a doctor that day. If you are caring for a family member/ relative please notify us Mon-Fri 3.00pm - 5.30pm If you ring the surgery you will be given a time to ring back of this at the time of registering with the practice so that we Thurs 9.00am - 1.00pm to speak to the doctor. can register you as a carer. PRACTICE AREA: Mon. extended hours 6.30pm - 8.00pm ACCIDENT & EMERGENCIES Ratby Groby Kirby Muxloe Glenfield Markfield Late appointments are available by You should go directly to the A & E department at the Thornton Anstey Botcheston Desford prior arrangement up to 6.30pm Leicester Royal Infirmary. If you require an ambulance ring Disabled Access available 999. March 2016 DOCTORS: CLINIC TIMES NEW PATIENT CHECK-UP: Dr. Paul Parwaiz: Male ANTENATAL CLINIC: Within three months of joining the Practice we expect all Qualification: LRCP., MRCS, Obstetrics Friday 9am - 12noon new patients (excluding under 5’s) to make an appoint- List, F.P. Certificate ment for an initial health check with the Practice Nurse. Special Interest : Dermatology and Minor Surgery. PRACTICE NURSE The Nurse is available for help and advice on all aspects of: HEALTH CHECKS Patients 16 –74 who have not been seen during the past 3 Dr James Ogle Male Family Planning, Cervical Cytology, Menopausal Problems, Breast Examination, PMT, Postnatal Advice, Pre- years are advised to have an appointment for a health Qualifications : MBChB, BSc, MRCGP conception, Infertility, Psychosexual Problems, Gynecology, check with our nurse. Areas of interest: Chronic Kidney, Children’s Health, Teenage & Adolescent Problems, Cholesterol Advice, Dia- Patients 75 or over who have not been seen during the and Cardiovascular disease . betic, Asthma, Hypertension and other diseases manage- past year are advised to have a health check with the ment annual reviews. Smoking, Backache, Travel & vaccina- nurse. Dr Reema Parwaiz Female tion advice. Also give advice on minor illness Qualifications: MBChB,BSc,MRCGP MOBILE TELEPHONE NUMBERS By giving the surgery your mobile number you will agree Special Interest: Children’s Health, Mental Health, IMMUNISATION CLINIC: to the Practice sending text messages when required, to Women’s Health 1st and 3rd Wednesday of the month remind you of an appointment or asking you to contact 2.30pm - 4.30pm reception It is important that all parents ensure that their children are fully immunized. WEB-SITE www.ratbysurgery.nhs.uk BABY CLINIC / CHILD SURVEILLANCE:: TELEPHONE RECORDING– All incoming & Health Visitors will be present to advise and listen on top- NAMED ALOCATED GP IS DR J. OGLE FOR ALL ics including: Children’s ailments and fever, Feeding, Colic, Outgoing calls are recorded for training & securi- OUR REGISTERED PATIENTS . PATIENTS CAN ty purposes at the surgery. Nappy rash, Potty Training, Teething advice, Baby weighing, SEE ANY GP AT THE PRACTICE NEW PATIENTS Hearing and simple behavior problems, for example bed- If you live in our area and would like to register at this wetting, etc. Development checks are offered to all chil- dren. It is very important that parents ensure their children practice, please complete a registration form and let us STAFF have your NHS Medical Card. This can be done during undergo all checks. our opening hours at reception. 1st & 3rd Tuesday of the month 9.30am—11.30am By PRACTICE MANAGER: Saeeda Parwaiz MISM appointment please ring 01455 441 887 Appointments can be made in person or by telephone STRATEGY MANAGER: Sheila Adcock MISM during opening hours. Please help us by cancelling any appointments you are unable to keep. HEALTH CLINICS: PRACTICE NURSE; Sarah Mazuryk We offer appointments with our Practice Nurse for the Mary Carr USE OF PATIENT INFORMATION: management of Diseases such as: CHD, Hypertension, As you may be receiving care from other providers as Diabetes, Asthma, COPD, Well Man, Well Woman, Diet, RECEPTIONIST’S: Viv Cannon well as the NHS, in order to work for your benefit we More details are available at reception. Janet Lewis may need to share some information about you. Infor- mation is only passed on where there is genuine need, APPOINTMENTS Sarah Kirby-Forrest the sharing of some types of very sensitive personal in- A normal appointment time is 10 minutes. If you require formation is strictly controlled by law. Ratby Surgery has more time than is allowed by a routine appointment please a computerized system for maintaining patients records. ask the Receptionist to allocate a longer appointment for MIDWIFE: Elizabeth Atkin We are registered under The Data Protection Act. you. Please also note that an appointment is for one person HEALTH VISITOR; Selina Blount Further information can be obtained from the Practice and one problem only. If you arrive more than 10 minutes Manager. late you will be asked to re-book. This is an answer phone which is picked up daily 0116 215 3217 .

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