55 Fuxingmennei Avenue, Xicheng District, Beijing, China Post Code:100140
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This report is printed on recyclable paper. We welcome your feedback and views on this report. Corporate Social Responsibility Report Environmental Social Governance 2017 Corporate Social Responsibility Report 55 Fuxingmennei Avenue, Xicheng District, Beijing, China Post Code:100140 www.icbc.com.cn, www.icbc-ltd.com All rights reserved, no duplication without permission This report is printed on recyclable paper. We welcome your feedback and views on this report. Corporate Social Responsibility Report Environmental Social Governance 2017 Corporate Social Responsibility Report 55 Fuxingmennei Avenue, Xicheng District, Beijing, China Post Code:100140 www.icbc.com.cn, www.icbc-ltd.com All rights reserved, no duplication without permission This report is printed on recyclable paper. We welcome your feedback and views on this report. Corporate Social Responsibility Report Environmental Social Governance 2017 Corporate Social Responsibility Report 55 Fuxingmennei Avenue, Xicheng District, Beijing, China Post Code:100140 www.icbc.com.cn, www.icbc-ltd.com All rights reserved, no duplication without permission Contents Chairman’s Statement 02 President’s Statement 04 About Us 06 Delivering Excellence Sticking to Our Customers’ Favourite Leading in Security and People-oriented Founding Mission Innovation Prudence 10 20 42 54 66 76 Effective Corporate Serving the Real Improving Promoting Strengthening Safeguarding Employees’ Governance and Economy Service Quality Smart Service Compliance Legal Rights and Interests Prudent Operating 27 45 58 70 79 Style Strongly supporting Advancing the Advancing Improving Asset Caring for the Employees’ the Structural Construction of Innovation in Quality Growth 15 Reform on the Supply Channels Products Superior Value Creation 73 85 Side Strengthening Practicing Green Operation 48 63 16 Strengthening Risk Responsibility 28 Building a Global Innovation in Management 87 Performance Index Carrying out Green Brand Implementing Responsible Finance Management Procurement 33 88 Developing Inclusive Contributing to Targeted Finance Poverty Relief 94 Carrying out Charity Work Substantiality Analysis 98 Table of Social Responsibility 105 Performance Contrast with Outlook 98 the UNGC Principles 99 Independent Limited Feedback Form 106 Assurance Report Introduction 107 GRI 4.0 Index and Contrast 100 with ESG Reporting Guide Leading in Security and People-oriented Innovation Prudence 1SPNPUJOH 54 4USFOHUIFOJOH 66 4BGFHVBSEJOH&NQMPZFFT 76 4NBSU4FSWJDF $PNQMJBODF -FHBM3JHIUTBOE*OUFSFTUT "EWBODJOH 58 *NQSPWJOH"TTFU 70 $BSJOHGPSUIF&NQMPZFFT 79 *OOPWBUJPOJO 2VBMJUZ (SPXUI 1SPEVDUT 4USFOHUIFOJOH 73 1SBDUJDJOH(SFFO0QFSBUJPO 85 4USFOHUIFOJOH 63 3JTL *OOPWBUJPOJO .BOBHFNFOU *NQMFNFOUJOH3FTQPOTJCMF 87 .BOBHFNFOU 1SPDVSFNFOU $POUSJCVUJOHUP5BSHFUFE 88 1PWFSUZ3FMJFG $BSSZJOHPVU$IBSJUZ8PSL 94 Substantiality Analysis 98 Table of Social Responsibility 105 Performance Contrast with Outlook 98 the UNGC Principles 99 Independent Limited Feedback Form 106 Assurance Report Introduction 107 GRI 4.0 Index and Contrast 100 with ESG Reporting Guide ICBC honors its words and is committed to achieving its goals. online and offline intelligent channels served the customers Chairman's Statement The year of 2017 is a milestone in the development of the CPC across the board, and the innovative “human intelligence + and the country, and a year in which we pursued progress machine intelligence” was leading in the industry. We kept while maintaining stability. In face of the complex and volatile perfecting the green credit system and insisted on the veto economic and financial situations at home and abroad and system in that respect, so as to truly protect the natural the various risks, we kept our eyes on the overall trend and environment. We are an industrial leader in underwriting made holistic arrangements, achieved better operating green bonds, issued the first Belt and Road green bond and Chairman: performance and made new progress in fulfilling social won multiple honors, actively conducted green finance Yi Huiman responsibilities. By seizing opportunities and making solid explorations, and were the first to launch the “ICBC ESG Green efforts, we achieved operating performance that was better Index” in the industry. We practiced green operation, than planned, better than the same period last year and advocated green office work, and took concrete steps to better than expected. By consistently implementing the new protect the environment and build a beautiful China. We development concepts of “innovation, coordination, green, actively coped with the new changes and requirements of opening up and sharing”, we consolidated our image as an financial regulation and the new market situations, earnestly excellent corporate citizen featuring environmental safeguarded the rights and interests of the consumers and friendliness, outstanding governance and serving the society. investors, and consistently created satisfactory values for customers, shareholders, and other stakeholders. We held fast In the past year, we kept firmly in mind why we started, to the bottom line of risk and legal compliance, took an active combined our operation with national strategies, and made part in building an honest social system, and adopted careful deployments of financial service. We closely followed technical means to effectively ensure financial security and on the implementation of the “Made in China 2025” and stability and customers’ personal and property security. “internet plus” strategies and conducted overall financing management. We bettered the distribution of existing In the past year, we put people first, paid close attention to resources by improving the unified management mechanism employees’ all-round development, made active efforts of of credit stock and increment, and increased the supply of poverty relief for the goal of common prosperity, and quality increment by regulating the innovative and participated in charity programs to contribute to social diversified investment and financing system. Our credit and harmony and stability. We fostered harmonious labor non-credit financing increment both exceeded RMB1 trillion, relations, provided a democratic atmosphere and diverse and more financial resources were channeled into the real paths of career development for the employees, and economy. We deepened the supply-side reform, made promoted the exchange among employees of different innovative use of the package financial services to assist SOEs nationalities. We wanted to pursue corporate development in cracking hard nuts in their reform and promote the while helping the employees grow and progress, and development of mixed ownership, and set up a debt-to-equity motivated them to give full play to their creativity, talent and swap unit to help enterprises cut the cost and enhance intelligence. We have made poverty relief efforts for 22 years efficiency. We created the Inclusive Finance Department and and insisted on the basic strategy of targeted poverty relief provided financial services for micro and small enterprises, for and elimination. We increased the credit support to poor farmers, agriculture and rural areas, for targeted poverty relief regions on the premise of fulfilling social responsibilities and and for mass entrepreneurship and innovation in a commercial sustainability. By fully exerting the special coordinated way. Using finance to lift poverty in a targeted advantages of a commercial bank and improving the working way helped win the battle against poverty, and the micro and mechanisms and auxiliary policies, we have blazed out a new small enterprise loan balance was the largest in the industry. path of poverty relief and development that integrates the We worked harder to align the credit policies with regional financial, industrial, educational and health care means. We development policy, took the initiative to dovetail with the actively participated in a range of charity programs and “Four Regions” and “Three Supporting Belts”, stepped up efforts encouraged our employees to reward the society in different on the Belt and Road Initiative, Beijing-Tianjin-Hebei ways. Our employees all over the world have made united coordinated development, and the construction of the efforts to display ICBC’s charm as a major international bank. Yangtze River Economic Belt, and prepared to set up a branch in the Xiongan New Area to serve the major national strategic The wind is up and we should set sail; the journey is long and deployment. We were the first to establish the banking hard and we should work harder. 2018 is the 40th service cultural system in the industry, made great efforts to anniversary of China’s reform and opening up, and the first solve service problems and continuously improved customer year of ICBC implementing a new round of development experience, in a bid to create a bank satisfying for the people. plan in accordance with the CPC’s and the nation’s strategic We supported the development of “happy industries” such as deployments. The new era brings new opportunities, and new tourism, culture, medical care, education and elderly care, so goals mean new challenges. Bearing in mind the big picture as to meet the people’s growing demand for a happy life. We of serving the real economy, ICBC never forgets its mission also assisted Chinese enterprises in going global while and has kept pressing ahead in high spirit and with firm faith contributing to the local economic development and while maintaining steady progress in general. In the process improvement of livelihood,