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The Foreign Service Journal, September 2003 Government Solutions Satellite reliability known the world over © 2003 Intelsat Intelsat networks set the global standard As the challenges of the world change, your need for reliable telecommunications remains constant. For almost 40 years Intelsat has provided governments with satellite communications solutions for voice, data, video and imagery. Today those solutions feature truly global coverage and an unmatched, 99.997 percent reliability. Experience, technical superiority, flexibility and service make Intelsat the supplier of choice for your communications needs. Contact us at +1 202 944-7803 or via email at [email protected] www.intelsat.com CONTENTS September 2003 ■ Volume 80, No. 9 FOCUS ON FOREIGN SERVICE SPECIALISTS ASSISTING ANTI-POACHING EFFORTS IN CHAD / 53 By Joe Cole 20 / EDITOR’S INTRODUCTION FOREIGN SERVICE SPECIALISTS SPEAK OUT / 55 21 / A TOUCH OF CLASS: By Steven Alan Honley THE WORLD OF FOREIGN SERVICE SPECIALISTS By Bob Guldin F EATURES 28 / PUBLIC DIPLOMACY’S “SECRET WEAPON” By William Ancker FOR PROF. GINGRICH, A LITTLE HISTORY LESSON / 62 31 / THAT’S CLASSIFIED! Newt Gingrich claims the Foreign Service has By Barbara Jacquin systematically worked to undermine U.S. interests. Here’s why he’s wrong. 32 / SAY AH: REGIONAL MEDICAL OFFICERS IN ACTION By Stephen R. Dujack By Shawn Dorman CHILE’S OWN SEPT. 11 / 68 34 / A SECURITY ENGINEERING OFFICER’S POINT OF VIEW Allegations of American involvement in the Sept. 11, By Craig L. Cloud 1973, coup in Chile were recently revived by an 36 / RESPONDING TO A CRISIS unexpected source: Secretary of State Colin Powell. By Karen Sliter By George Gedda 38 / OFFICE MANAGEMENT SPECIALISTS: ON THE MOVE By Linda O’Brien C OLUMNS D EPARTMENTS 40 / THE EVOLUTION OF THE OMS FUNCTION PRESIDENT’S VIEWS / 5 LETTERS / 6 By Llywelyn C. Graeme She Talked the Talk and CYBERNOTES / 10 Walked the Walk BOOKS / 74 42 / GIVE ME TECHNICOLOR … ANY DAY! By Louise K. Crane By Linda Ingalls IN MEMORY / 75 SPEAKING OUT I / 14 INDEX TO 43 / THE LIFE OF FOREIGN SERVICE SPECIALISTS Why I Resigned ADVERTISERS / 82 By Brian Coen By John Brown AFSA NEWS / 46 / SEPARATE AND UNEQUAL CENTER INSERT SPEAKING OUT II / 15 By Harry Chamberlain Why Dissent is Important 47 / IROS: INTO THE CYBER AGE and Resignation Honorable By Ruth Mara, Cynthia Borys and Marge Melun By Ann Wright 49 / THE IMS OVERSEAS: STAND UP AND BE COUNTED REFLECTIONS / 84 By William Potter By Mikkela Thompson THE MAGAZINE FOR FOREIGN AFFAIRS PROFESSIONALS OREIGN ERVICE Foreign Service Journal (ISSN 0146-3543), 2101 E Street, N.W., Washington, D.C. 20037-2990 is published J O U R N A L F S monthly by the American Foreign Service Association, a private, non-profit organization. Material appearing here- Editor Editorial Board Journal, STEVEN ALAN HONLEY in represents the opinions of the writers and does not necessarily represent the views of the the Editorial Board or AFSA. Writer queries and submissions are invited, preferably by e-mail. Journal subscription: AFSA Associate Editor JUDITH BAROODY, SUSAN B. MAITRA CHAIRMAN Members - $9.50 included in annual dues; others - $40. For foreign surface mail, add $18 per year; foreign air- Business Manager mail, $36 per year. Periodical postage paid at Washington, D.C., and at additional mailing offices. Postmaster: MIKKELA V. T HOMPSON Send address changes to Foreign Service Journal, 2101 E Street N.W., Washington, D.C. 20037-2990. Indexed & MARK W. B OCCHETTI Ad Circulation Manager by Public Affairs Information Service (PAIS). The Journal is not responsible for unsolicited manuscripts, photos ED MILTENBERGER ELIZABETH SPIRO CLARK AFSA News Editor TATIANA GFOELLER-VOLKOFF or illustrations. Advertising inquiries are invited. The appearance of advertisements herein does not imply the SHAWN DORMAN endorsement of the services or goods offered. FAX: (202) 338-8244 or (202) 338-6820. E-MAIL: [email protected]. CAROL A. GIACOMO Art Director WEB: www.afsa.org. TELEPHONE: (202) 338-4045. © American Foreign Service Association, 2003. Printed LAURIE KASSMAN CARYN J. SUKO in the U.S.A. Send address changes to AFSA Membership, 2101 E Street N.W., Washington, D.C. 20037- CAROLINE MEIRS Editorial Intern 2990. Printed on 50 percent recycled paper, of which 10 percent is post-consumer waste. ASTER GRAHN HOLLIS SUMMERS Advertising Interns WILLIAM WANLUND CHARLES ODENZ JESSICA BARNOSKI TED WILKINSON Cover and inside illustration by Connie McClennans SEPTEMBER 2003/FOREIGN SERVICE JOURNAL 3 PRESIDENT’S VIEWS She Talked the Talk and Walked the Walk BY LOUISE K. CRANE eing AFSA’s Resources Bureau is a monopoly and Bacting presi- The Foreign Service that employees can’t go elsewhere for its dent allows me to services, she announced that employees use this space to pay owes Director General deserved better treatment and she homage to an extra- Ruth Davis a lot. would see to it that they got it. She told ordinary Foreign In just two years she us, “Put your complaints in writing, Service director name names and send them to me.” I general, Ambassa- has changed a culture. know service has improved because in dor Ruth A. Davis. Her tenure as DG my first year as AFSA State VP, I has pretty much coincided with my first received numerous complaints about term as the AFSA vice president for advertising, weak follow-up, long lag career development officers who State. And after working together for times between the written and oral ignored their clients, didn’t answer their two years, I have to say that “brave” is exams, interminable waits for security mail, didn’t serve as their advocates, etc. a word I would use to describe her, clearances, etc. — and fixed them. As This year, not one employee has written although I don’t know if she sees her- a result, not only has State been hiring us claiming his CDO was wanting. self this way. large numbers of new personnel, but Amb. Davis also invited the employ- Many DGs have come and gone has a much bigger pool to choose from. ees to respond to a survey rating State since I took the oath on the 8th floor, Veteran employees judge the new hires on how they are treated by manage- but I don’t believe any of them trans- of much higher quality than in the ment. Now that’s a worthwhile study of formed a bureaucratic culture as pro- recent past. the department! Then she published foundly as she has. Or to put it another She didn’t stop there. Coming from the results. And, recognizing that a way, they all could “talk the talk,” even the Foreign Service Institute, where all higher-quality workforce requires bet- eloquently, but couldn’t “walk the walk” new hires land first, she was all too famil- ter leadership and management, Amb. the way DG Davis has. She has used iar with the administrative headaches Davis instituted mandatory leadership Secretary Powell’s obvious confidence junior officers traditionally encounter: and management training for all in her to advance many initiatives to late notices, sloppy paperwork, erro- employees. make the Foreign Service better. neous salary computations and conflict- The Foreign Service owes Director For example, the Secretary ing instructions, etc. Using her new General Davis a lot. In just two years launched the Diplomatic Readiness power, she changed that culture. she has changed a culture. Her legacy Initiative and proved wrong all those Meanwhile, she went through all the lies not in yet one more study of State to naysayers who claimed State couldn’t recommendations for reform so care- throw on the fire, or in more rhetoric compete for the “best and the brightest” fully iterated in those voluminous stud- about Foreign Service sacrifice. Her with the private sector. The DG knew ies of the State Department and the legacy is fast service, high standards, the problem was with a ponderous, Foreign Service over the years, break- transparency, honesty and recognition inefficient bureaucracy, not with the ing them down into the immediately — all those old-fashioned virtues talent pool. She quickly identified the doable, the doable in the medium term which must have been apparent to logjams to recruiting talent — scanty and the ones that are probably too Secretary Powell when he asked her damn hard to do at all. Then she pro- to take the job. Louise K. Crane is AFSA vice presi- ceeded from there. Thank you, Amb. Davis, and God- dent for State. Acknowledging that the Human speed. ■ SEPTEMBER 2003/FOREIGN SERVICE JOURNAL 5 LETTERS Thanks for June the door hit you on the way out.”) He earnest, reasons of Realpolitik (i.e., Y’all are putting out many a good deprecates their apparent lack of fear of losing face in the Arab world if issue of the Journal, but you deserve a Middle Eastern experience or exper- we backed down) made war virtually special commendation for the June tise. He also suggests that if they had inevitable. issue. It’s not just informative; it’s had “total access and consummate • Continued resistance by pockets instructive, even inspiring — particu- experience” in Middle East issues and of pro-Saddam loyalists and the grow- larly so for those unfamiliar with the could draw on the “full panoply” of ing frustration of ordinary Iraqis over struggles of 30 years ago and for those information available to the most the failure so far of the U.S. occupa- holding the notion that a union must senior officials, they probably would tion authorities to restore even a sem- be an enemy of management, and have agreed with administration poli- blance of normalcy show that the management an enemy of a union. cy — or only then would have had Rumsfeld Pentagon paid woefully Congratulations to all the authors credible grounds for resignation.
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