Social Media and Icts As Tools for Visitor Flow Management in Heritage Destinations
Università della Svizzera italiana Faculty of Economics Faculty of Communication, Culture and Society Lugano Social Media and ICTs as Tools for Visitor Flow Management in Heritage Destinations Master’s Thesis of Andela Sormaz 17-995-549 Thesis Supervisor: Dr. Engelbert Ruoss Thesis Second Reader: Dr. Silvia De Ascaniis Lugano, November 24, 2020 Acknowledgements I would like to thank you for your interest in this study. I hope you will find it useful and, perhaps, an inspiring material for your projects, researches, lectures. Enjoy reading! “It has long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things.” – Leonardo da Vinci Along this journey, many wonderful people supported me and, frankly, words cannot covey how much I appreciate them and all the support they have given me - but I am willing to try. I would like to express my gratitude to Dr. Engelbert Ruoss for being an inspiring mentor and supervisor, for his valuable advice related to my career and other important life decisions, for sharing his knowledge about tourism, culture and nature, biodiversity and fractals, and much more about the heritage of the world. For listening carefully to my ideas and creating opportunities for me to develop and actually implement them so that, today, they are more than just ideas on a piece of paper. Dr. Ruoss, for all the support, understanding, and advice you have given me – thank you. It has been a pleasure working with you and I look forward to our future projects! Also, I would like to extend my gratitude to Innoreg Sagl and our team for having me on board.
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