Adoption of Computer-Based Management Information
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ADOPTION OF COMPUTER-BASED MANAGEMENT INFORMATION SYSTEMS ON QUALITY SERVICE DELIVERY IN MIDDLE LEVEL INSTITUTIONS IN KENYA: A CASE STUDY OF OL’LESSOS TECHNICAL TRAINING INSTITUTE TIMOTHY SEREM KIPTOO A Thesis Submitted to the Graduate School in Partial Fulfillment of the Requirements for the conferment of Masters in Information Systems of Kisii University KISII UNIVERSITY OCTOBER 2013 i DECLARATION AND APPROVAL DECLARATION I declare that this thesis is my original work and has not been presented to any other university known to me. Mr. Timothy Serem Kiptoo REG. NO. MIN14/20015/11 Signature……………………………….. Date………..…………… APPROVAL This thesis has been submitted with our approval as the University supervisors. Prof. Constantine Nyamboga. Associate Faculty, Kisii University. Signature……………………………..… Date………………….………. Mr. Benjamin Kyambo. Lecturer, Kisii University. Signature….........………………………. Date………..…………… ii DEDICATION. I dedicate this study to my wife Josephine, baby Jebichi and the entire Gobe family. iii ACKNOWLEDGEMENT I wish to register my sincere appreciation to my supervisors Prof. Constantine Nyamboga and Mr. Benjamin Kyambo whose tireless effort, unwavering guidance and continuous support proved very useful in developing this thesis. I am also greatly indebted to my parents, my sisters, brothers and the entire Ol‟Lessos Technical Training Institute for their moral and emotional encouragement in my studies. Lastly, I am grateful to The Almighty God for giving me the ability, will and resources to get this far in my academic endeavours. iv ABSTRACT In today‟s competitive environment, the only major challenge is effective management of information. The only sure way of managing gathered information in an efficient and effective manner is by use of technology. These technologies come with their own challenges that may hinder organizations from fully adopting them. This study was done to establish the factors that influence the adoption of computer-based information systems in selected Technical, Industrial, Innovation, entrepreneurial and Training institutions in Kenya. Specifically, the study sought to establish the relationship between internal factors, external factors and personal factors on the adoption of computer-based information systems in middle level institutions in Kenya. The research design used in the study was case study with a target population of 160, Census method of sampling was used and questionnaires were used to collect data. Data was analyzed both qualitatively and quantitatively using descriptive and inferential statistics. The findings revealed that the institution has invested a lot of resources in management information systems and there is a significant relationship between external factors (22.30%), personal factors (21.20%) and internal factors (21.40%) on the adoption of computer-based management information systems in middle level institutions in Kenya. Results of the hypothesis revealed that there was a significant relationship between the dependent and the independent variables at 5% level of significance. The study concluded that institutions understand the need to adopt MIS and have even made attempt to facilitate its adoption. However there exists a gap in the usage of this equipments in the management of information. The study recommends an assessment on training on MIS, posting information on shared databases and lastly engaging the services of an IT company with necessary technical capacity at the initial stages of MIS adoption. v TABLE OF CONTENTS DECLARATION AND APPROVAL .................................................................. ii DEDICATION .................................................................................................... iii ACKNOWLEDGEMENT ................................................................................... iv ABSTRACT .......................................................................................................... v LIST OF ABREVIATIONS AND ACRONYMNS ............................................. ix LIST OF FIGURES .............................................................................................. x LIST OF TABLES ............................................................................................... xi CHAPTER ONE INTRODUCTION................................................................................................. 1 1.1 Background of the Study ....................................................................................... 1 1.2 Statement of the Problem ...................................................................................... 3 1. 3 Research Objectives .............................................................................................. 4 1.3.1 General Objective............................................................................................ 4 1.3.2 Specific Objectives ......................................................................................... 4 1.4 Hypotheses.............................................................................................................. 4 1.5 Justification of the Study ....................................................................................... 5 1.6 Scope of the Study ................................................................................................. 5 1.7 Assumptions of the Study ...................................................................................... 5 1.8 Limitations of the Study ........................................................................................ 5 1.9 Operational Definition of Terms ........................................................................... 6 CHAPTER TWO LITERATURE REVIEW ..................................................................................... 7 2.1 The Concept of Information .................................................................................. 7 2.1.1 Information Literacy ....................................................................................... 7 2.1.2 Information as a Resource. ............................................................................. 7 2.2 Review of Related Literature ................................................................................ 8 2.2.1 Internal Factors and Adoption ........................................................................ 8 2.2.2 Infrastructure and Adoption ........................................................................... 8 2.2.3 Organizational Policies and Adoption ........................................................... 9 2.2.4 Economic Status and Adoption .................................................................... 10 vi 2.2.5 Goals and Adoption ...................................................................................... 10 2.2.6 Leadership ..................................................................................................... 10 2.2.7 Government Policies and Adoption ............................................................. 11 2.2.8 Stakeholder and Adoption ............................................................................ 11 2.2.9 Competitors and Adoption............................................................................ 12 2.2.10 Economic Factors and Adoption ................................................................ 13 2.2.11 Personal Factors and Adoption .................................................................. 14 2.2.12 Literacy Levels and Adoption .................................................................... 14 2.2.13 Motivational Levels and Adoption ............................................................ 15 2.2.14 Perception and Adoption ............................................................................ 15 2.3 Review of Previous Studies ..................................................................................... 15 2.4 Conceptual Frameworks ...................................................................................... 22 CHAPTER THREE ............................................................................................ 23 RESEARCH METHODOLOGY ....................................................................... 23 3.1 Research Design ................................................................................................... 23 3.2 Population of Study .............................................................................................. 23 3.3 Sampling Size and Procedures ............................................................................ 23 3.4 Data Collection Instruments ................................................................................ 24 3.5 Data Collection Procedures ................................................................................. 24 3.6 Data Analysis and Presentation ........................................................................... 24 3.7 Validity and Reliability of the Instruments ........................................................ 25 3.8 Ethical Consideration ........................................................................................... 25 CHAPTER FOUR ............................................................................................... 26 DATA RESULTS, PRESENTATION, DISCUSSIONS AND ANALYSIS ...... 26 4.1 Respondents Demographic Information ............................................................. 26 4.2 To Assess Major Consumers of Information. ...................................................