2015 CONTENT

FACTS AND FIGURES 4 Improvements in the Territory of Riga International Airport 19 Airport Information Service 1817 20 Airlines 4 RIX Club 20 Destinations 6 Access to Fast Track Security Checkpoint 20 Statistics: Passengers and Aircraft 7 A Lottery Inviting Passengers to Come Punctuality 7 to the Airport on Time 21 TEAM 8 News in Commercial Areas 22 Better Work Environment 9 ENVIRONMENTAL IMPROVEMENTS 24 Pupils Work at Riga International Airport in Summer 9 Riga International Airport has Become Even More Environmentally Friendly 25 RIGA INTERNATIONAL AIRPORT – Settling Environmental Issues Within the Scope A FAMILY-FRIENDLY COMPANY 10 of the Cohesion Fund (CF) project 25 Woodchip Boiler House Reconstructed 26 31 Pupils Learn About the Airport 10 We Actively Support Donor Movement in Latvia 26 Children’s Day 11 Soil and Groundwater Research 26 Event for Seniors 11 Improvements in the Environmental Noise Laboratory 26 The Team of Riga International Airport Participated in Winners of the Know! Don’t Guess! (Zini! Ne mini!) Lattelecom Marathon 11 Competition Visit Riga International Airport 27 AIRPORT DEVELOPMENT 12 Cooperation with Marupe Local Government 27 Riga International Airport’s Activities will be COMMUNITY SUPPORT 28 Based on Excellent Customer Service 12 Riga International Airport has Welcomed its ACHIEVEMENTS 30 Fifty-Millionth Passenger Since its Establishment 12 Two Awards in Building of the Year Competition 30 A Record Number of Passengers Served at Riga International Airport Recognised as a TOP Employer 30 Riga International Airport 13 Riga International Airport – a Family-Friendly Company 31 Airport Establishes an Active Dialogue With Aviation Companies 14 Sustainable Personnel Recruitment Strategy 31 Silver Category in Sustainability Index 32 The Airport has Received ISO Certificates 15 Anna Aero Award Cake of the Week 32 INVESTMENT PROJECTS FOR AIRPORT Awards of Society “Mārupes uzņēmēji” 32 DEVELOPMENT 16 IN THE FOCUS OF EVENTS 34 Construction Works have Started in the New Pier Building of Riga International Airport 16 Riga International Airport Welcomed Guests of the EU Presidency 34 Cohesion Fund Infrastructure Development Project has Closed at Riga International Airport 17 Riga International Airport Welcomed European Transport Attachés 34 AIRPORT SERVICES AND The Largest Baltic Business Aviation Centre FBO RIGA PASSENGER FACILITIES 18 Opens at Riga International Airport 35 Equipment Show for Employees and Partners Assistance to Passengers with Reduced Mobility 18 of Riga International Airport 36 Stricter Requirements on Passenger Baggage Exhibition of Drawings of Young People Check Introduced 18 “If I Had a Remotely Controlled Aircraft…” 36 Riga International Airport Encourages Every Customer Paintings of Marupe Residents 37 to Evaluate Airport Services 18 EuroBasket 2015 37 Riga International Airport Offers Additional Facilities Cooperation with the Latvian Bobsleigh to Young Passengers 19 and Skeleton Federation 37

2 3 FACTS AND FIGURES

Airlines TOP 10 Destinations in 2015

To provide the clients of Riga International Airport with more London (499 424) opportunities to choose the most convenient and cost-effective travel route, in 2015 the Airport cooperated with 21 airlines. Moscow (373 843)

Frankfurt (293 631)

Oslo (283 759)

Helsinki (251 851)

Stockholm (208 134)

Tallinn (186 831)

Vilnius (165 668)

Brussels (160 392)

Copenhagen (147 453)

TOP 10 Airlines in 2015

Air Baltic Corporation Ryanair Wizz Air Lufthansa Aeroflot 2 507 122 950 030 453 653 209 422 197 768

Norwegian Air Shuttle SmartLynx Airlines Finnair Turkish Airlines LOT Polish Airlines 196 223 107 698 94 525 82 206 50 865

4 5 FACTS AND FIGURES

Destinations* Passenger Traffic Statistics of the Baltic Countries

Kaunas 7%

Trondheim Riga Aalesund Turku Vilnius 45% Helsinki 29% Bergen St. Petersburg Oslo Tallinn New York Stockholm Stavanger Aalborg Gothenburg Billund Moscow Glasgow Copenhagen Palanga Leeds Vilnius Tallinn Manchester Doncaster Hamburg Lubeck Dublin Liverpool Bremen Minsk 19% East Midlands Amsterdam Berlin Eindhoven Warsaw London Dortmund Dusseldorf Radom Cologne Kiev Brussels Frankfurt Prague Passenger and Aircraft Statistics Paris Munich Riga International Airport in 2015 welcomed 5.16 million passengers, or 7.2% more than in the previous period. Transfer/transit passengers ac- Vienna Budapest Tashkent counted for 24.7% of the total passenger traffic last year and the most Zurich Chisinau popular destinations, to which the passengers travelled via Riga Inter- Milan Venice national Airport, were Tallinn, Vilnius, Helsinki, Stockholm and Moscow. Rijeka Of the total number of passengers handled last year, almost 49% were Nice Pisa Bucharest Ashgabat carried by the national airline airBaltic and 18 % – by the airline Ryanair. Barcelona In comparison with 2014, the number of travellers has been boosted by Dubrovnik Tbilisi Baku the carriers Ryanair, Wizz Air, Aeroflotand Norwegian Air Shuttle. Palma de Mallorca Burgas Olbia Rome The most frequently chosen destinations of charter flights last year were Bari Istanbul Antalya, Heraklion and Hurghada. Thessaloniki Riga International Airport with 68 thousand aircraft and almost 19 thou- Corfu sand tonnes of cargo handled last year is the largest air traffic hub in Athens Antalya the Baltics – 45.2% of air passengers of this region travelled via Riga. Malta Rhodes Heraklion Larnaca Punctuality Ratios

Tel Aviv The Ground Handling Department of Riga International Airport and the ground handling services company HAVAS EUROPE in 2015 achieved Sharm El Sheikh a high punctuality ratio. By providing good quality, professional services *The map of destinations in Hurghada to the carriers we have jointly reached the punctuality ratio of 99.58%, the summer season of 2015 which is an excellent result in the aviation industry.

6 7 THE TEAM

At the end of 2015, the airport employed 1127 people.

Distribution of the personnel by area of activity 2015

Passenger services 63% Infrastructure maintenance 22% Administration 15% Improvements to Work Environment Pupils’ Summer Work at Riga Airport

In 2015, the airport focussed upon the organizational matters regar- Riga Airport, jointly with the State Labour Agency (SLA) for the second ding the improvement of the work environment and the employees consecutive year engaged pupils in summer work at the airport. Accor- were asked what should be done to raise the people’s awareness about ding to the terms of the project, the pupils aged 15 to 20, continuing to Breakdown of the personnel by age group in 2015 their health issues. acquire primary or secondary education and having timely applied for registration with the SLA, were admitted for work. One third of all the you- One of the most significant events was the theoretical and practical trai- ng workers were the children or close relatives of the airport personnel. 18–30 years ning conducted by physiotherapists for the personnel of passenger ser- 34,4% vices and aircraft services at Riga Airport Ground Handling Department. In total, throughout the summer, 76 pupils worked at the airport oc- cupying 26 workplaces every month. The training activities provided the theoretical basis for observation of 31–40 years ergonomic principles, depending on the specific work environment, The biggest number of the young assistants worked at the Aviation 24,2% and the theory was supplemented with a practical part, in which the Security Unit – the pupils were placed at the e-Gates explaining their employees under the supervision of a physiotherapist tried out various principle to passengers, regulating the passenger flow and performing 41–50 years exercises suitable for a specific job and applicable in everyday work other tasks. The youngsters also worked at the Aviation Services De- situations. partment, Passenger Services Unit, Car Parks and Baggage Storage 19,6% as well as at the Technical Maintenance Unit. >51 years In the course of the project and afterwards the airport received a lot of po- 21,8% sitive feedback from the pupils and their parents, which was very gratifying indeed and showed that the work at the airport was greatly appreciated.

8 9 RIGA AIRPORT – A FAMILY-FRIENDLY COMPANY

31 pupils Learn about the Children’s Day Airport Operations For the fourth consecutive year, the airport On 11 February, the annual Shadow Day hosted an event dedicated to the Internatio- was held at Riga Airport and youngsters nal Day for Protection of Children inviting the from various schools learned about the daily children of the airport personnel to visit their operations of the airport personnel. In 2015, parents’ workplace and showing them the 31 pupils arrived at the airport and ‘sha- company’s operations. dowed’ 14 jobs. On the premises of the Training Centre the The job of a flight controller was most de- young guests were entertained by the Fairy manded with 40 pupils applying to ‘shadow’ of Flowers, they played various games and it. Among the most popular professions had fun and the children could execute a there were also the airfield management special test prepared by the aviation security dispatchers with 21 applications and fire- staff and demonstrate their artistic skills by fighters with 12 ‘shadows’ wishing to learn painting pictures at the easels, decorating about their daily work. t-shirts and creating unique postcards. At the airBaltic Dash Q400 NextGen aircraft there was a crowd of children. They could sit in the passenger seats and put on the captain’s cap and make a picture in the aircraft cockpit. In 2015, the Children’s Day was celebrated by more than 100 participants.

The Team of Riga Airport Participates in An Event for the Airport Seniors the Marathon Lattelecom As every year, in December 2015, Riga International Airport held the annual Christmas celebration for the retired employees. It took place On 15 May, the annual Lattelecom Marathon took place in Riga. In to- tal, 25 931 runners from 69 countries worldwide participated in it. The on 18 December, on the premises of the Training Centre. Several do- airport was represented at the marathon by 65 runners, of which 48 zens of the seniors came and greatly enjoyed the reunion. were grown-ups and 17 - children. The chairman of the board of Riga Airport Andris Liepiņš and the member of the board Ilmārs Upenieks also took part, while the airport employees cheered and supported their running colleagues.

10 11 AIRPORT DEVELOPMENT

Riga International Airport’s Activities will be Based on Excellence of Customer Service A business plan of Riga International Airport for the period until 2036 was reviewed and approved at the shareholder meeting on 18 December 2015. It outlines the main directions for the achievement of the vision and the strategic goal, which jointly focus on the creation of positive experience for customers, ensuring high quality services – to increase comfort and satisfaction of passengers promoting more flights to strategic destinations for the Latvian economy and improving the quality of services, to maintain cost efficiency and ensure diversification of airport’s income. An action plan for 2016–2020 has been drafted for the implementation of the business plan in order to control, analyse and evaluate perfor- mance results of Riga International Airport and their compliance with the ones set out in the business plan of Riga International Airport.

Mission Excellence concept

To provide customers with reliable infrastructure and excellent When fulfilling the mission and driving towards the chosen vision, Riga aviation and non-aviation services, to facilitate a sustainable International Airport is planning and aspiring to achieve balanced re- route network offering extended connectivity of the country sults, which are in harmony with short-term and long-term needs and with strategic destinations and promoting economic growth. even exceed them. The excellence concept of Riga International Airport is based on fundamental quality management principles, which are the foundation of work of the company and the most essential commitment, Vision the implementation of which certifies quality management deep down and ensures the advancement of Riga International Airport to sustainab- Riga International Airport is the first choice airport for travel- le excellence and the culture of quality of services. lers and businessmen in the Baltic countries. Advancement to excellence is Strategic goal needed in order to:

To create, maintain and improve positive customer experien- • analyse performance of the company, determine sectors of com- ces by providing high-quality services. pany’s activity, which need improvement or changes; • ensure a common understanding of the model, principles and set- tings of activity; • understand the factors facilitating/hindering operational results and be able to forecast the future performance and results of the company; • combine tasks to be performed in a single action plan; • ensure sustainable development and justify the implementation of the investment programme; • promote sharing of internal and external good practices with cus- tomers/stakeholders.

Riga International Airport has Welcomed its Fifty-Millionth A Record Number of Passengers Served at Riga International Airport Passenger Since its Establishment On 29 December, Riga International Airport welcomed a record num- To be noted, Riga International Airport welcomed its four-millionth ber of passengers, thus exceeding the threshold of 5.1 million passen- passenger on 21 December 2011, its four-millionth passenger – On 29 July, Riga International Airport welcomed its fifty-millionth gers served in 2011. The lucky passenger – Māris Zariņš – arrived at on 21 December 2009, its three-millionth passenger – on 10 De- passenger since its establishment – Monta Skābarniece, who arrived the airport on a flight of the Latvian airline airBaltic from Copenhagen. cember 2007, its two-millionth passenger – on 17 October 2006, on a flight of the Latvian airline airBaltic from Munich. while Riga International Airport welcomed its millionth passenger on The event was attended by the State Secretary of the Ministry of Transport 13 December 2004. The event was attended by the Minister of Transport of the Republic Kaspars Ozoliņš, the Chairman of the Board of SJSC Riga International Air- of Latvia, the Chairman of the Board of SJSC Riga International Air- port Andris Liepiņš and the Executive Director of airBaltic Martins Gauss. port and the Executive Director of airBaltic.

12 13 AIRPORT DEVELOPMENT

Airport Establishes an Active Dialogue with Aviation Sector Companies The Airport has Received ISO Certificates

11 discussions between sectoral businessmen (clusters) were organi- activities: the transit cargo customs control process was improved, a Riga Airport in 2015 earned Quality Management System ISO rements of ISO 9001 and ISO 14001 standards by performing staff sed in 2015 at the initiative of Riga International Airport. procedure for FVS control of cool and normal temperature mode tran- 9001:2008 and Environment Management System ISO 14001:2004 interviews, analysis of documents and observation of operational pro- sit cargo was developed and implemented, propositions for the im- certification testifying to the high quality of work at the airport. cesses. The certificates will be valid until September 2018. The meetings between affecting parties were organised to become provement of airport infrastructure were designed. A Green Customs aware, whether it is necessary to develop airport infrastructure and to From 24 to 26 August, the auditors of the accredited certification Corridor project for aviation cargo transit to Russia was proposed. understand the needs of airport’s customers and passengers. company BM TRADA tested the compliance of the airport to the requi- Information about MRO, customs warehouse and aviation education By establishing cooperation with sectoral businessmen, support is provi- sector activities in Latvia was collected. ded to the airport’s communication strategy and the leadership positio- At the end of the year, representatives of the aviation sector met at ning of opinions on pressing matters in the industry is developed. Riga International Airport and agreed on the establishment of an in- Such cooperation resulted in successful implementation of several tegrated cooperation platform in 2016.

14 15 INVESTMENT PROJECTS FOR AIRPORT DEVELOPMENT

Cohesion Fund Infrastructure Development Project has Closed at Riga International Airport

EU Cohesion Fund project “Infrastructure Development of Riga Inter- national Airport” was implemented at Riga International Airport, wit- hin the scope of which significant infrastructure reconstruction works have been performed over the last two years. They increased the sa- fety of flights, improved the environment and increased the capacity of the airfield. “As a result of airfield reconstruction works, we can offer safer servi- ces of higher quality to airlines and passengers, thus increasing com- petitiveness of the airport in the region,” the Chairman of the Board of Riga International Airport Andris Liepiņš emphasizes. The following works were included in the project: renovation of the up- per layer of the runway pavement, reinforcement of the landing strip of the runway, construction of two new taxiways, reconstruction of the system of airfield lights according to category II requirements, recons- truction of aprons No. 1, No. 2 and No. 3, construction of two anti-icing fields, construction of a rainwater disposal system and airfield draina- ges, construction of a hangar for washing of vehicles, construction of a waste disposal hangar, simplified renovation of taxiways C and G, To be noted, the Cohesion Fund project has been the most extensive construction of a new firefighting depot, acquisition of equipment for airfield reconstruction project since 1974, when Riga International Air- security measures and air rescue and a specialised firefighting vehicle. port was commissioned. It is essential that construction works were performed day and night Construction Works have Started in the New Pier Building of on an operating airfield. Riga International Airport Facts Generally, the project was implemented from 4 August 2010 to 31 De- cember 2015. At the end of 2015, Riga International Airport concluded an agreement The airport is implementing this project within the scope of its econo- • As a result of the activities implemented within the project, last with SIA Merks on the performance of construction works in the new mic activity, funding it using its own funds and funds borrowed from Total eligible costs of the project are EUR 93,026,375.55, including year, no flight was redirected from Riga International Airport becau- northern pier. After they are performed, passengers will get access to POHJOLA BANK PLC. funding of the Cohesion Fund of EUR 57,711,137.11, state budget se of bad weather. new boarding sectors, three airbridges, new commercial areas and To be noted, the first stage of construction was completed by Septem- funding was EUR 11,594,671.74 and the funding of SJSC Riga Inter- • According to airport’s calculations, last year, greenhouse gas emis- spacious and comfortable waiting rooms. Together they will increase ber 2015 within the framework of round 5 project of airport terminal national Airport was EUR 23,720,566.70. sions of arriving aircraft reduced by more than 700 tons (to com- the airport capacity and improve passenger facilities. The plan is to development, which resulted in the extending of the non-Schengen pare, there were 5114 tons of emissions in 2014). complete the construction works by autumn 2016 area and three new boarding sectors and more spacious rooms for arriving passengers were constructed. • The amount of unsorted waste per passenger dropped by 46%.

16 17 AIRPORT SERVICES AND PASSENGER FACILITIES

Assistance to Passengers with Riga International Airport Encourages Reduced Mobility Every Customer to Evaluate Airport Services In 2015, customers really appreciated PRM (passengers with reduced mobility) services. 9,493 PRM passengers were served during the year. Since 13 August, Riga International Airport encourages every custom- In total, we have received 17 positive written feedbacks and passen- er to evaluate the services provided by the airport: the quality of the gers expressed many rewarding words to service agents orally. self-service kiosk, the work of security control and cleanness of facilities. The airport treats every passenger with reduced mobility as a unique per- Passengers have appreciated the work of the security control the son with different individual needs and the need for additional services. most, while the quality of the self-service kiosk received the second highest evaluation. Stricter Requirements on Passenger After a two-year break, Riga International Airport once again parti- cipated in the Airport Service Quality research organised by Airports Baggage Check Introduced Council International, where passengers give their assessments by completing a questionnaire. New requirements of the European Commission regulation with regard to checks of hand baggage enter into force as of 1 March. In six months of 2015, passengers appreciated the wireless internet provided by the airport the most, noting internet speed and its availa- Passengers should consider that security control at European airports bility free of charge. may take longer. Fast track security control was also highly evaluated, as well as po- At the request of officers of the Security Department, part of passen- sitive experience at the security control of Riga International Airport gers with hand baggage may be subject to a more detailed control. was emphasised – no long queues, the customer is sure that security These additional security measures have been introduced in order to requirements are observed in full. increase security at the airport.

Riga International Airport Offers Improvements in the Territory of Riga Additional Facilities to Young International Airport Passengers AS Air Baltic Corporation concluded an agreement with the owner on Since 22 October, Riga International Airport, in its care for comfort of the rent of an office building in the territory of the airport. The building young passengers and their parents, provides carriages for use in the was adapted to office needs after reconstruction. airport terminal. At the end of 2015, a project of SIA INVERSIJA, AVIĀCIJAS KOMPĀNI- The purpose of the project is to strengthen the image of the airport as JA was coordinated, which envisages the construction of an aircraft a family-friendly company, which takes care of customers, to promote maintenance and repair hangar. When the hangar is commissioned, it loyalty by supporting families with small children and their needs. will be available for diagnostics, maintenance, control tests and ne- cessary checks of aircraft. Six carriages for children are available for use free of charge at the airport in cooperation with Chicco and JC Decaux Latvija.

18 19 AIRPORT SERVICES AND PASSENGER FACILITIES

Airport Information Service 1817

Information agents of Riga International Airport will answer your qu- 1817 estions about services provided by Riga International Airport 24/7. The call centre of Riga International Airport 1817 receives most of its calls with regard to the list of flights and travel documents, while people call, write on social media accounts, to e-mail or on the website to ask about prohibited items in hand baggage and registered baggage, as well as the security check

RIX Club

The card of the privilege programme RIX Club provides special ser- vice to passengers of Riga International Airport, offering different advantages at the Airport. The RIX Club privilege card provides the possibility to check in for a flight at a business class check-in desk and to use the Fast Track security checkpoint Five visits to the Business Lounge during the validity period of your card are free of charge. It is possible to make a priority call to the airport information service 1817, as well as have a privileged place at the long-term car park of the airport. Card users can use the discounts offered by airport’s cooperation partners.

Access to Fast Track Security Checkpoint

Passengers of Riga International Airport can have their security cle- arance through a Fast Track security checkpoint. The service can be used by any passenger, who purchases a cou- A Lottery Inviting Passengers to Come to the Airport on Time pon at the Welcome to Riga! Office or in the airport information centre on floor 2 for EUR 10 before their flight. Encouraging passengers to arrive on time for flights in the most active 1000, 150 and 75 and access to the Fast Track security checkpoint, Owners of the privileged RIX Club card have access to the Fast travelling period in summer, Riga International Airport organised the as well as other valuable prizes. Track security checkpoint any time. This service can also be pur- lottery Don’t miss your lucky chance – come to the airport earlier! for Passengers had to arrive at the airport at least one and a half hour chased on the website of the airBaltic airline www.airbaltic.lv, the third year. before their flight to participate in the lottery. Having passed security when passengers book their flights or before check-in for their The purpose of the lottery was to make summer travels more pleasant control, passengers had to take an application from one of special flights. This service is also available to customers of SEB banka, for passengers, as well as to invite travellers to come to the airport on tables, complete it and then put into a special box. Citadele bank and Bank M2M Europe. Ask your bank about the use time to settle necessary formalities before the flight. of the service. The lottery was organised in cooperation with ATU DUTY FREE and Lottery participants had the possibility to win a gift card to the VIP airBaltic. The service is available free of charge for business class passen- Centre of Riga International Airport, RIX Club privilege cards, two two- gers and loyalty card members. Contact you airline to learn more. Linda Poriete won the main prize. way tickets to any airBaltic destination, coupons for cash prizes of EUR

20 21 AIRPORT SERVICES AND PASSENGER FACILITIES

News in Commercial Areas Three cafés and one pizzeria opened in 2015. “Tasty” and “Sweet order OTC drugs on the website www.apotheka.lv and to receive them Delights” cafés were opened in April, “Need Stop” – in September, and in the airport pharmacy. “Pizza Bar” in October. As of April, SIA TAV Latvia Operation Services subleases a business The airport’s pharmacy was reconstructed in March, and extended its lounge. premises and range of products as a result of this. Now it is possible to

22 23 ENVIRONMENTAL IMPROVEMENTS

Riga International Airport has Become Even More Environmentally Friendly

Riga International Airport has received an Airport Carbon Accredita- tion certificate of the environmental programme for the fulfilment of first-level requirements for the reduction of greenhouse gas emissions. When Riga International Airport received this certificate, it joined the airports, which implement active measures to reduce these emissions. The Airport Carbon Accreditation is the only officially recognised car- bon management certification standard for airports. It is a powerful tool for airports to manage, reduce and neutralise their carbon foot- print. 138 world airports, 94 of which are located in Europe, participate in the Airport Carbon Accreditation programme. In autumn 2015, Riga International Airport also received a certificate of the environmental management system ISO 14001:2004.

Settling Environmental Issues within the Scope of the Cohesion Fund (CF) Project

Information about the project supported by the Cohesion Fund is avai- the hangar for washing of vehicles are equipped with biological waste lable in section “Investment Projects”. Here we provide environmental rainwater treatment equipment and petroleum products separators. All achievements of the project. the waste rainwater is treated as a result of this improvement. In 2015, the reconstruction of aprons No. 2 and No. 3 was comple- The newly constructed waste hangar now provides the possibility to ted, a new aircraft anti-icing platform was constructed in the southern observe all the requirements of laws and regulations for short-term and northern end of the runaway, as well as a hangar for washing of storage of sorted domestic waste. vehicles was constructed. The aprons, the anti-icing platforms and

24 25 ENVIRONMENTAL IMPROVEMENTS

Woodchip Boiler House Reconstructed Improvements in the Environmental Winners of the Know! Don’t Guess! took place on the airfield with participation of 30 young painters. Noise Laboratory (Zini! Ne mini!) Competition Visit Riga Having evaluated what was done, 12 best drawings of children and In 2015, the airport’s boiler house was reconstructed, where natural young people were included in the calendar. International Airport gas was previously used as a fuel. After the reconstruction, woodchip In 2015, the environmental noise monitoring station of Riga Interna- • In October, the State Chancellery in cooperation with state admi- is used for generation of heat energy (the proportion of heat energy nistration institutions organised an Open Doors Day. As a priority, tional Airport was moved from Babite to Spilve for the purposes of On 6 November, a tour was organised for secondary school pupils from generated from woodchip in the heating season is 86-99%). The bo- improving environmental noise monitoring. we invited pupils from Babite and Marupe municipal schools to iler house needed reconstruction to increase its total power. Environ- Riga, who won the Know! Don’t Guess! (Zini! Ne mini!) Competition or- visit the airport. mentally friendly woodchip can be used as a fuel in the reconstructed This reduced the time required for processing of data and the quality ganized by the Free Trade Union Confederation (LBAS) – for teams from woodchip boiler house. The entire airport, with some exceptions in the of environmental noise monitoring in general. the Pushkin Lyceum and from Secondary School 51. The smartest se- • On 19 December, the airport organised a tour for participants of condary school pupils in the area of labour rights and labour safety will the active tourism season closing event of the Marupe Municipality. territory of the business park, uses heat from this boiler house. Noise measurement services are provided by the Environmental Noise La- visit Riga International Airport on the Opportunity Career Day. boratory of the Quality Department of Riga International Airport, which is • For several years, Riga International Airport has been actively co- accredited according to the requirements of laws and regulations. operating with Society of Marupe Painters “Mārupes radošā labo- We Actively Support Donor Movement ratorija”, and, as a result, their painters participate in the Children’s in Latvia The primary purpose of the laboratory is to ensure high-quality aircraft Cooperation with Marupe Local Day, calendar creation workshops and organise exhibitions in the environmental noise monitoring. Laboratory services and consulta- Government airport terminal. tions on environmental noise management are also provided. Employees of Riga International Airport actively support the donor mo- • For several years, Riga International Airport has been a member vement of Latvia. A donor day was organised at the airport, when a • Every year, Riga International Airport prepares a calendar devoted of Society “Mārupes uzņēmēji”. Members of the society have me- donor bus arrived and employees could donate their blood. On the Soil and Ground Water Research to a special topic. Pupils of the Marupe Music and Art School were etings at the airport for them to learn about daily work of the airport. donor day in 2015, our employees and cooperation partners together involved in the creation of this calendar in 2015. Several workshops donated 17.1 litres of blood. A soil and ground water research was performed in the entire airport territory in 2015. As a result, areas of polluted soil and ground waters are now known and there are plans to develop sanitization program- mes to eliminate the pollution.

26 27 COMMUNITY SUPPORT

As a responsible businessman, SJSC Riga International Airport sup- ports Latvian charity organisations. There is a charity stand with six charity boxes at the airport, which are at the disposal of different orga- nisations in order to get funds for charity measures. The terminal also has charity stands with a special design, which are provided by charity organisations. Charity stands of the Latvian Ornithological Society, Latvian National Library support societies, the Latvian Children’s Fund, the Latvian Foster Family Association, the Latvian Red Cross, the Latvian Fund for Nature, the Fund of Atis Kronvalds, the Charity Mission “Food of Life”, the Sos children’s villages Latvia and the Jugla Animal Protection Group were located in Riga International Airport in 2015. In general, EUR 5,167.69 were donated at charity stands in 2015.

In general, EUR 5,167.69 were donated at charity stands in 2015.

28 29 ACHIEVEMENTS

Two Awards in Building of the Year Riga International Airport – Competition a Family-Friendly Company

In the show of the Latvian non-governmental construction organisation SJSC Riga International Airport was granted the status of a Fa- “The Best Structure of the Year in Latvia in 2014”, the first place in mily-Friendly company, which the Ministry of Welfare grants to compa- nomination “Engineering Structures” was awarded to the project for re- nies to promote strengthening of family values in the society, improve novation of the upper layer of the runway pavement of the airport, while family welfare and work environment. We were also recognised as a the second place in nomination “New Public Building” was awarded to family-friendly place based on recommendations from visitors. the firefighting depot.

Riga International Airport Recognised Sustainable Personnel Recruitment as a TOP Employer Strategy

SJSC Riga International Airport was awarded the second place in the We received the main award in nomination “Sustainable Personnel research “TOP Employer 2014” in the business sector “Transport Recruitment Strategy” in the contest devoted to the promotion of an and Logistics”. employer’s image “Excellent Employer DNA 2015”

30 31 ACHIEVEMENTS

Awarded to:

for the fantastic cake celebrating airBaltic’s Riga to Verona and Salzburg routes

For eye-catching contribution to new route marketing

Paul J. Hogan | Publisher, www.anna.aero On this day | 26 December 2015

Silver Category in Sustainability Index Anna Aero Award Cake of the Week

Riga International Airport has the Silver Category in Sustainability In- Riga International Airport received the double title Cake of the Week of dex. The Sustainability Index is a strategic management instrument, the popular aviation sector website www.anna.aero. which is based on an internationally recognised methodology, helping The award was granted to the cakes cooked by Riga International Air- companies to evaluate their operational sustainability and the corpo- port, when the national airline airbaltic started flights from Riga to Vero- rate responsibility level in five areas – strategy, market relations, work na and Salzburg. environment, environment and community.

Awards of Society “Mārupes uzņēmēji”

According to SIA LURSOFT data, SJSC Riga International Airport was the third largest employer in the Marupe Municipality in 2015. Riga International Airport was recognised as the most well-known company in Society “Mārupes uzņēmēji” in 2015.

32 33 IN THE FOCUS OF EVENTS

The Largest Baltic Business Aviation Centre FBO RIGA Opens at Riga International Airport

On 8 September, a new business aviation centre FBO RIGA opened in the territory of Riga International Airport. FBO RIGA is a part of Flight Consulting Group. Apart from service infrastructure for business aviation flights to Riga (apron, hangar, business aviation terminal) the constructed complex also has rooms for other companies of the group. The complex will also home FCG OPS (Operations Control Centre), which will deal with planning and securing flights across the world. The new hangar can accept five Boeing Business Jet or nine Global XRS or twenty Learjet-60 planes at the same time. The hangar has several maintenance stations. Thanks to the new FBO RIGA infrastructure and its choice in the European business aviation market, the plan is to increase the number of flights served by the company by 35% in two years, which will undoubtedly have a positive influence on the total air traffic at Riga International Airport.

Riga International Airport Welcomed The Presidency of the EU lasted longer than six months for the VIP Centre and structural units of the airport, because many serious pre- Guests of the EU Presidency paration works had to be done. The first visits of foreign officials star- ted in December 2015. In the first half of the year, the Latvian Presidency of the Council of the European Union (EU) ended. Foreign officials highly appreciated the professional readiness of Lat- vian representatives for this important event. What the guests were About 5,000 foreign officials and around 200 special flights were most satisfied with was the good organisation of customer service and served within its framework. The work was most intensive during the spacious rooms of the VIP centre. One of the goals, when constructing Eastern Partnership summit, when in a couple of days we served the a new VIP centre, was to be ready for the honour to serve our custom- number of people, we usually serve during a month. ers, when they arrive to Latvia. In total, Riga International Airport served 17 high-level events. Riga International Airport Welcomed European Transport Attachés

On 18 June, 69 transport attachés of the European Union (EU) visited Riga Internatio- nal Airport. During their visit, the guests also learned about the national airline airBaltic and SJSC Latvijas gaisa satiksme. Transport attachés make such informal visits once every six months. They are organised for the EU transport attachés and this time the visit took place within the framework of the Latvian Presidency of the EU Council.

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Equipment Show for In the afternoon of 5 November, employees and cooperation part- ners of Riga International Airport inspected equipment prepared for Employees and Partners of the the winter season in the engineering area. They could see in person Riga International Airport different tractors, snow grooming equipment and both new units – Mercedes Øveraasen. Paintings of Marupe Residents In December, an exhibition of paintings painted by Evija Pamovska, Ieva Caruka un Linda Zēģele from Marupe was exhibited in the new connecting gallery of the airport terminal.

EuroBasket 2015

European Basketball Championship was held in Riga from 5 to 10 September 2015. The first member of the European Basketball Cham- pionship, Frankie, EuroBasket 2015 mascot and a guardian of volun- tary helpers, arrived in Riga on 18 February. During the championship, Riga International Airport together with air- Baltic addressed our target audience – existing and potential passen- gers of Baltic countries. Different activities, competitions and promo- tional actions were organised near the Freedom Monument during public game shows. Sport atmosphere was created by cheerleaders of Riga International Airport and airBaltic. Sports fans and passers-by wanted to take pictures with them. Exhibition of Drawings of Young People On 3 March, Riga International Airport opened an exhibition of drawings of children and youth “If I had a Remotely Controlled Aircraft…”, which “If I had a Remotely Controlled Aircraft…” was created within the framework of the Future Prospects of Aviation, a high-level conference organised by the Latvian Presidency of the Cooperation with the Latvian Bobsleigh EU Council. and Skeleton Federation The exhibition was exhibited in the arrivals hall for Schengen coun- tries. The paintings were created by pupils of the Marupe Music and For the third year in a row, Riga International Airport in cooperation Art School, Kekava Music and Art School, Ulbroka Music and Art Sc- with the Latvian Bobsleigh and Skeleton Federation provide their gu- hool, Salaspils Music and Art School and pupils who attend the visual ests and passengers with the possibility to look at bobsleigh sleds in plastic art club of Salaspils Secondary School 1. the quiet area.

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