RIX Gadagramata EN 2015.Pdf
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2015 CONTENT FACTS AND FIGURES 4 Improvements in the Territory of Riga International Airport 19 Airport Information Service 1817 20 Airlines 4 RIX Club 20 Destinations 6 Access to Fast Track Security Checkpoint 20 Statistics: Passengers and Aircraft 7 A Lottery Inviting Passengers to Come Punctuality 7 to the Airport on Time 21 TEAM 8 News in Commercial Areas 22 Better Work Environment 9 ENVIRONMENTAL IMPROVEMENTS 24 Pupils Work at Riga International Airport in Summer 9 Riga International Airport has Become Even More Environmentally Friendly 25 RIGA INTERNATIONAL AIRPORT – Settling Environmental Issues Within the Scope A FAMILY-FRIENDLY COMPANY 10 of the Cohesion Fund (CF) project 25 Woodchip Boiler House Reconstructed 26 31 Pupils Learn About the Airport 10 We Actively Support Donor Movement in Latvia 26 Children’s Day 11 Soil and Groundwater Research 26 Event for Seniors 11 Improvements in the Environmental Noise Laboratory 26 The Team of Riga International Airport Participated in Winners of the Know! Don’t Guess! (Zini! Ne mini!) Lattelecom Marathon 11 Competition Visit Riga International Airport 27 AIRPORT DEVELOPMENT 12 Cooperation with Marupe Local Government 27 Riga International Airport’s Activities will be COMMUNITY SUPPORT 28 Based on Excellent Customer Service 12 Riga International Airport has Welcomed its ACHIEVEMENTS 30 Fifty-Millionth Passenger Since its Establishment 12 Two Awards in Building of the Year Competition 30 A Record Number of Passengers Served at Riga International Airport Recognised as a TOP Employer 30 Riga International Airport 13 Riga International Airport – a Family-Friendly Company 31 Airport Establishes an Active Dialogue With Aviation Companies 14 Sustainable Personnel Recruitment Strategy 31 Silver Category in Sustainability Index 32 The Airport has Received ISO Certificates 15 Anna Aero Award Cake of the Week 32 INVESTMENT PROJECTS FOR AIRPORT Awards of Society “Mārupes uzņēmēji” 32 DEVELOPMENT 16 IN THE FOCUS OF EVENTS 34 Construction Works have Started in the New Pier Building of Riga International Airport 16 Riga International Airport Welcomed Guests of the EU Presidency 34 Cohesion Fund Infrastructure Development Project has Closed at Riga International Airport 17 Riga International Airport Welcomed European Transport Attachés 34 AIRPORT SERVICES AND The Largest Baltic Business Aviation Centre FBO RIGA PASSENGER FACILITIES 18 Opens at Riga International Airport 35 Equipment Show for Employees and Partners Assistance to Passengers with Reduced Mobility 18 of Riga International Airport 36 Stricter Requirements on Passenger Baggage Exhibition of Drawings of Young People Check Introduced 18 “If I Had a Remotely Controlled Aircraft…” 36 Riga International Airport Encourages Every Customer Paintings of Marupe Residents 37 to Evaluate Airport Services 18 EuroBasket 2015 37 Riga International Airport Offers Additional Facilities Cooperation with the Latvian Bobsleigh to Young Passengers 19 and Skeleton Federation 37 2 3 FACTS AND FIGURES Airlines TOP 10 Destinations in 2015 To provide the clients of Riga International Airport with more London (499 424) opportunities to choose the most convenient and cost-effective travel route, in 2015 the Airport cooperated with 21 airlines. Moscow (373 843) Frankfurt (293 631) Oslo (283 759) Helsinki (251 851) Stockholm (208 134) Tallinn (186 831) Vilnius (165 668) Brussels (160 392) Copenhagen (147 453) TOP 10 Airlines in 2015 Air Baltic Corporation Ryanair Wizz Air Lufthansa Aeroflot 2 507 122 950 030 453 653 209 422 197 768 Norwegian Air Shuttle SmartLynx Airlines Finnair Turkish Airlines LOT Polish Airlines 196 223 107 698 94 525 82 206 50 865 4 5 FACTS AND FIGURES Destinations* Passenger Traffic Statistics of the Baltic Countries Kaunas 7% Trondheim Riga Aalesund Turku Vilnius 45% Helsinki 29% Bergen St. Petersburg Oslo Tallinn New York Stockholm Stavanger Aalborg Gothenburg Billund Moscow Glasgow Copenhagen Palanga Leeds Vilnius Tallinn Manchester Doncaster Hamburg Lubeck Dublin Liverpool Bremen Minsk 19% East Midlands Amsterdam Berlin Eindhoven Warsaw London Dortmund Dusseldorf Radom Cologne Kiev Brussels Frankfurt Prague Passenger and Aircraft Statistics Paris Munich Riga International Airport in 2015 welcomed 5.16 million passengers, or 7.2% more than in the previous period. Transfer/transit passengers ac- Vienna Budapest Tashkent counted for 24.7% of the total passenger traffic last year and the most Zurich Chisinau popular destinations, to which the passengers travelled via Riga Inter- Milan Venice national Airport, were Tallinn, Vilnius, Helsinki, Stockholm and Moscow. Rijeka Of the total number of passengers handled last year, almost 49% were Nice Pisa Bucharest Ashgabat carried by the national airline airBaltic and 18 % – by the airline Ryanair. Barcelona In comparison with 2014, the number of travellers has been boosted by Dubrovnik Tbilisi Baku the carriers Ryanair, Wizz Air, Aeroflotand Norwegian Air Shuttle. Palma de Mallorca Burgas Olbia Rome The most frequently chosen destinations of charter flights last year were Bari Istanbul Antalya, Heraklion and Hurghada. Thessaloniki Riga International Airport with 68 thousand aircraft and almost 19 thou- Corfu sand tonnes of cargo handled last year is the largest air traffic hub in Athens Antalya the Baltics – 45.2% of air passengers of this region travelled via Riga. Malta Rhodes Heraklion Larnaca Punctuality Ratios Tel Aviv The Ground Handling Department of Riga International Airport and the ground handling services company HAVAS EUROPE in 2015 achieved Sharm El Sheikh a high punctuality ratio. By providing good quality, professional services *The map of destinations in Hurghada to the carriers we have jointly reached the punctuality ratio of 99.58%, the summer season of 2015 which is an excellent result in the aviation industry. 6 7 THE TEAM At the end of 2015, the airport employed 1127 people. Distribution of the personnel by area of activity 2015 Passenger services 63% Infrastructure maintenance 22% Administration 15% Improvements to Work Environment Pupils’ Summer Work at Riga Airport In 2015, the airport focussed upon the organizational matters regar- Riga Airport, jointly with the State Labour Agency (SLA) for the second ding the improvement of the work environment and the employees consecutive year engaged pupils in summer work at the airport. Accor- were asked what should be done to raise the people’s awareness about ding to the terms of the project, the pupils aged 15 to 20, continuing to Breakdown of the personnel by age group in 2015 their health issues. acquire primary or secondary education and having timely applied for registration with the SLA, were admitted for work. One third of all the you- One of the most significant events was the theoretical and practical trai- ng workers were the children or close relatives of the airport personnel. 18–30 years ning conducted by physiotherapists for the personnel of passenger ser- 34,4% vices and aircraft services at Riga Airport Ground Handling Department. In total, throughout the summer, 76 pupils worked at the airport oc- cupying 26 workplaces every month. The training activities provided the theoretical basis for observation of 31–40 years ergonomic principles, depending on the specific work environment, The biggest number of the young assistants worked at the Aviation 24,2% and the theory was supplemented with a practical part, in which the Security Unit – the pupils were placed at the e-Gates explaining their employees under the supervision of a physiotherapist tried out various principle to passengers, regulating the passenger flow and performing 41–50 years exercises suitable for a specific job and applicable in everyday work other tasks. The youngsters also worked at the Aviation Services De- situations. partment, Passenger Services Unit, Car Parks and Baggage Storage 19,6% as well as at the Technical Maintenance Unit. >51 years In the course of the project and afterwards the airport received a lot of po- 21,8% sitive feedback from the pupils and their parents, which was very gratifying indeed and showed that the work at the airport was greatly appreciated. 8 9 RIGA AIRPORT – A FAMILY-FRIENDLY COMPANY 31 pupils Learn about the Children’s Day Airport Operations For the fourth consecutive year, the airport On 11 February, the annual Shadow Day hosted an event dedicated to the Internatio- was held at Riga Airport and youngsters nal Day for Protection of Children inviting the from various schools learned about the daily children of the airport personnel to visit their operations of the airport personnel. In 2015, parents’ workplace and showing them the 31 pupils arrived at the airport and ‘sha- company’s operations. dowed’ 14 jobs. On the premises of the Training Centre the The job of a flight controller was most de- young guests were entertained by the Fairy manded with 40 pupils applying to ‘shadow’ of Flowers, they played various games and it. Among the most popular professions had fun and the children could execute a there were also the airfield management special test prepared by the aviation security dispatchers with 21 applications and fire- staff and demonstrate their artistic skills by fighters with 12 ‘shadows’ wishing to learn painting pictures at the easels, decorating about their daily work. t-shirts and creating unique postcards. At the airBaltic Dash Q400 NextGen aircraft there was a crowd of children. They could sit in the passenger seats and put on the captain’s cap and make a picture in the aircraft cockpit. In 2015, the Children’s Day was celebrated by more than 100 participants. The Team of Riga Airport Participates in An Event for the Airport Seniors the Marathon Lattelecom As every year, in December 2015, Riga International Airport held the annual Christmas celebration for the retired employees. It took place On 15 May, the annual Lattelecom Marathon took place in Riga. In to- tal, 25 931 runners from 69 countries worldwide participated in it. The on 18 December, on the premises of the Training Centre. Several do- airport was represented at the marathon by 65 runners, of which 48 zens of the seniors came and greatly enjoyed the reunion.