The University of Queensland Library Annual Report 2004

We link people with information The Library’s Purpose

The University of Queensland Library uses the term Cybrary to describe its integration of cyberspace and physical space, virtual and real information resources and online and in-person service delivery. The University of Queensland Cybrary delivers client-focused, innovative information products, services and programs of the highest quality that are integrated with, and central to, the University’s teaching, learning, research and community service activities. The Cybrary facilitates excellence in teaching, creates an appropriate learning and research environment, anticipates and responds to student learning and research needs, contributes to positive graduate outcomes and provides the information infrastructure necessary for leading edge research activity.

Mission Values Commitment to excellence We link people with information, enabling We are committed to providing the best possible service to the University of Queensland to achieve our clients. We recognise jobs well done. excellence in teaching, learning, research and community service. Teamwork and Personal Responsibility We work together, with each individual taking responsibility for her/his work and the team’s success.

The Library’s Priority Areas Flexibility and Innovation • Deliver innovative information products and We encourage innovation and respond creatively to new challenges. advisory and consultancy services integrated into the University’s teaching, learning, Open communication research and community service activities. We promote open, appropriate and timely communication to engage and inform staff and our clients. • Provide real and virtual collections and physical facilities and infrastructure to support Staff development new teaching and learning modes, enhance We provide training opportunities for all staff to develop their research productivity, quality outcomes and knowledge and skills. student experiences, particularly for international and postgraduate students. Accountability We use resources in an effective, ethical and responsible manner. • Ensure best practice people and resource management and information and Environment communications technology deployment. We create and maintain a safe, supportive and welcoming environment.

Diversity We embrace diversity and treat each other and our clients with respect.

Integrity We value honesty and confidentiality in our relationships with Annual Report, University of Queensland Library, Brisbane: staff and clients. University of Queensland 1961 - ISSN: 1443-3257 Contents

From the University Librarian 2 Library Committee 4 The Cybrary: an Overview 6 Empowering our Clients 8 Real and Virtual Help 12 Delivering on Service 14 Fitting Facilities 18 Building the Collections 22 Supporting Research 25 Promoting the Cybrary 28 Working Together 30 Sharing Expertise 33 Forging Community Links 36 A Matter of Quality 39 Maximising Staff Contributions 42

Key to Abbreviations used in this report: ALIA Australian Library and Information Association ARMUS Architecture and Music Library AVCC Australian Vice-Chancellors Committee AVEL Australian Virtual Engineering Library CAUL Council of Australian University Librarians DHPSE Dorothy Hill Physical Sciences and Engineering Appendices Library ECOB Graduate Economics and Business Library 1. Organisational Structure 47 EPSA Engineering, Physical Sciences and Architecture 2. Facts and Figures 48 HML Herston Medical Library 3. Cybrary Staff 50 IFLA International Federation of Library Associations and Institutions 4. Publications and Presentations 53 ISRAP Information Skills for Researchers and 5. External Involvements 55 Postgraduates 6. Our Supporters 58 NRAVS Natural Resources, Agriculture and Veterinary Science 7. Visitors 60 NSW New South Wales OCLC Online Computer Library Center OUP Oxford University Press PAH Princess Alexandra Hospital QULOC Queensland University Libraries Office of Cooperation SS&H Social Sciences and Humanities Library UK United Kingdom UQ The University of Queensland UQL The University of Queensland Library USA United States of America VALA Victorian Association for Library Automation WA Western Australia The University of Queensland Library Annual Report 2004 1 From the University Librarian

“I wish the Cybrary every success in the future.”

The year 2004 saw many notable achievements. It learning and research opportunities. eJournal access was a year of meetings and greetings with several expanded to over 24,000 titles while print titles seminars and conferences. The UQL Cyberschool being acquired continued to decrease in number. held its second annual seminar in early August. Its theme was Winning Ways and key speakers ad- The trial of use by medical students in remote areas dressed ways in which successful methods of advo- of diagnostic tools loaded on to personal digital cacy could be used to create vibrant library services assistants (PDAs) proved extremely successful and supporting student learning. The Australian Library attempts were being made to source funds so that and Information Association Biennial Conference the program could be continued on a permanent was held at the Gold Coast. Challenging Ideas were basis. SMS messaging for library notices to be sent the focus of the papers presented. Staff from The to mobile phones was also trialled late in the year. University of Queensland Library were represented Its effectiveness will be monitored in 2005. as Chair and Committee members of the Organis- ing Committee and several staff spoke at the con- The Fryer Friends held excellent functions focusing ference, which was pronounced extremely success- on research projects including the Miss Australia ful both from financial and professional perspec- quest and on key individuals like Denis Murphy. tives. In November, a highly successful seminar The Fryer collections were exploited on these entitled ‘Delectable Designs’ Trends in Library Build- occasions and community influence extended. ings was held at the award-winning Ipswich campus. New approaches to library building design were This is the eleventh and last annual report I have explored. Speakers included architects and librar- presented on behalf of the Library. I leave the ians who shared their trials and tribulations and University on 28 January 2005 to become the enlightened participants on the good, the bad and Trenholme Director of Libraries at McGill Univer- the ugly in current library design. sity in Montreal, Canada. I thank all our clients, the staff and students of The University of Queensland, The Library Review was also a focus for activity. for using and appreciating the services provided. I The Self-Review completed by library staff identi- thank all who have facilitated the delivery of excel- fied achievements and opportunities for improve- lent services, in particular the Vice-Chancellor, ment. Comments on the final report were still Professor John Hay, and the Senior Deputy Vice- being prepared at year’s end but in general the Chancellor, Professor Paul Greenfield, as well as the Library was highly commended on its achievements. many people in all the support services. Above all, I thank each and every one of the Library staff for The Cybrary website continued to be developed. constantly going the extra mile. I wish the Cybrary Focus groups were conducted to explore its impact and the University every success in the future. on users and new approaches were implemented. A ‘Hot Tip’ for effective searching was added. The use of the website continued to grow with over 41 Janine Schmidt million pages being viewed, an increase of 30% on University Librarian 2003 use. The major growth occurred in use from computers located outside the university network as students and staff took opportunities of remote

2 The University of Queensland Library Annual Report 2004 The award-winning UQ Ipswich Library at night

The University of Queensland Library Annual Report 2004 3 Library Committee

Terms of Reference • To advise the University Librarian on the library requirements of the University • To consider and advise on the conditions of use of the Library • To consider and advise on such other matters as the Board, the senior executives and the University Librarian may refer to it • To transmit to the Board a report consisting of the minutes of its meetings which involve recommendations to the Board or matters to which it desires to draw the attention of the Board.

In early 2004, the Academic Board accepted the • One undergraduate student nominated by report finalising the Review of the Library Commit- the president, University of Queensland tee conducted at the end of 2003. Union • One postgraduate research student The following recommendations were accepted: nominated by the Postgraduate Students 1. That the Library Committee be a committee of Area Committee the Academic Board. • One postgraduate coursework student 2. That the Terms of Reference of the Library nominated by the Postgraduate Students Committee be: Area Committee. • To advise the Board and the University Librarian on matters relating to the The Academic Board noted that the Committee University’s requirements with respect should not only continue its role as a link between to the Library the Library and the University community, but that • To consider and advise the Board and the it should be expanded. The expanded communica- University Librarian on library policy matters tion role was informally implemented in 2004. The and the conditions of use of the Library formal recommendations will be implemented from • To serve as a means of communication the first meeting of the Library Committee in 2005. between the University community and the Library. The Library Committee met four times during the 3. That the composition of the Library Committee be: year. Matters discussed during the year included the Ex Officio: updated Computer and Internet Access Conditions of • President of the Academic Board, or Deputy Use information available from the Cybrary President of the Academic Board (Chair) website, the upgrade of computing facilities in all • University Librarian branch libraries, the Cybrary outreach activities Other Members: including the UQL Cyberschool program, copyright • One representative at a senior academic legislation and the impact caused by the US Free level, nominated by each Faculty and the Trade Agreement, the Library staff perceptions Institute of Molecular Biosciences and survey, as well as the Review of the Library. appointed annually by the Board • One representative from the alumni of the The Library valued highly the contributions made by University, nominated by the President of the the University community through this forum. Board and appointed annually by the Board

4 The University of Queensland Library Annual Report 2004 2004 Committee Membership Ex Officio Deputy President of the Academic Board (Chair) Professor Sue Spence Senior Deputy Vice-Chancellor Professor Paul Greenfield University Librarian Janine Schmidt

Other Members One representative at a senior level from each Faculty elected annually by the Academic Board Faculty of Arts Associate Professor Lynne Hume Faculty of Biological and Chemical Sciences Dr Leigh Ward Faculty of Business, Economics and Law Dr Keith Fletcher Faculty of Engineering, Physical Sciences and Architecture Professor Richard Morgan Faculty of Health Sciences Professor John Pearn Associate Professor Bruce Charles (from June) Faculty of Natural Resources, Agriculture and Veterinary Science Dr Robert Fletcher Faculty of Social and Behavioural Sciences Professor Candi Peterson

Two persons elected annually by and from the Academic Board Dr Nan Bahr Professor Susan Hamilton

One representative from Alumni Association also a member of Convocation Fiona Walker

One undergraduate student nominated by President, UQ Union Michael Wright

One postgraduate student nominated by the Postgraduate Students Area Committee Eliza Matthews

Secretary Noela Yates

Library Committee Members from left: Professor Richard Morgan, Dr Keith Fletcher, Janine Schmidt, Associate Professor Bruce Charles, Professor Candi Peterson, Professor Sue Spence, Dr Leigh Ward, Noela Yates, Professor Susan Hamilton, Associate Professor Lynne Hume and Dr Nan Bahr

The University of Queensland Library Annual Report 2004 5 The Cybrary: an Overview

The University of Queensland Cybrary delivered client-focused innovative information products, services and programs of the highest quality, integrated with and central to, the University’s teaching, learning, research and community service activities.

The Library Structure Services, Information Access Service and the Li- brary Technology Service. The Library Management The Cybrary operated 13 branch libraries on the St Group consisted of the University Librarian, plus Lucia, Gatton and Ipswich campuses, in the three the executive managers of the subject-based group- major teaching hospitals and at the Dental School. ings and the centralised support sections (see The Cybrary also managed the University Archives. Organisational Structure on page 47 for more details). The hospital libraries were jointly funded by the Cybrary and Hospital authorities and managed by Corporate Services was responsible for strategic the Cybrary. Service points were operated at the planning, human resource management and staff Toowoomba Base Hospital and the Queensland development, facilities planning and management, Health Central Zone Rural Health Training Unit at research and development activities, financial Rockhampton Base Hospital. Small collections were management, coordination of information skills maintained at Heron Island and Stradbroke Island to training and communication activities. support researchers in situ. Three warehouses at the St Lucia and Ipswich campuses stored lesser The Information Access Service coordinated collec- used material. tion development, information management, circulation, document delivery and website activity The University Librarian reported to the Senior across the Cybrary. It was responsible for the Deputy Vice-Chancellor. Close links were main- acquisition of all library materials, as well as the tained with the Deputy Vice-Chancellor (Aca- associated access mechanisms—including the demic), the Deputy Vice-Chancellor (Research) and Cybrary catalogue—as part of the management of the Deputy Vice-Chancellor (International and the integrated library system. Copyright advice and Development). The appointment of a Pro-Vice- educational programs on copyright were provided Chancellor for Ipswich towards the end of the year to the University community. commenced a new communication process in this regard. The Library was represented on Faculty The Library Technology Service managed the Li- Boards and other University committees. Advice brary’s information and communication technology was received from committees for each branch environment, eZones (learning spaces with com- library and from the Library Committee of the puters) in the Duhig Building and the AskIT comput- Academic Board. The management committees for ing help and training service for students. It also the hospital libraries were of particular significance. provided IT training for library staff and managed the Library’s cluster of servers. The organisational structure within the Library consisted of three subject based information group- A total of 249 equivalent full-time staff delivered a ings: Social Sciences and Humanities Services, range of client-focused services to the Cybrary’s Biological and Health Sciences Services, and the clients. Physical Sciences and Engineering Services, and three centralised support sections: Corporate

6 The University of Queensland Library Annual Report 2004 The Clients The Cybrary provided access to significant collections at research level in many disciplinary areas, In 2004, the Cybrary registered 86,884 clients, reflecting areas of existing and emerging strengths. collectively representing one of the largest library Access was optimised for both on and off campus memberships in Australia. Clients included 34,000 researchers. The specialised ISRAP training pro- students, approximately 24% of whom were post- gram (Information Skills for Researchers and Post- graduate and 14% international, as well as over graduates) continued to be popular. Training in the 5,000 academic and general staff of The University use of EndNote (personal reference database of Queensland. Other client groups included UQ software) was a vital component of the program to alumni, staff from the major teaching hospitals and support research. Special accommodation—includ- the Research Institutes and Centres, visiting aca- ing lockable desks, computer and print facilities, and demics and the wider community. Over 160,000 private and group study rooms—was available in Queensland high school students had access to a many branch libraries. The Library also provided variety of services via the UQL Cyberschool. The access to over 1,300 computers, laptop ports and Cybrary assisted other Australian and overseas wireless connectivity. libraries, universities and organisations through The Cybrary’s website facilitated 24x7 access for reciprocal borrowing schemes and its interlibrary both local and remotely located students and re- loans service. searchers. Twenty service points were staffed up to 84 hours per week. Services included client infor- The varied clientele brought different needs and mation assistance, loans of materials, photocopying variations in service demands. The Cybrary actively and printing, displays of new materials, information responded to the dynamic demands on its services. skills training programs, computer help and training Liaison librarians worked with the Schools and Facul- through AskIT, offair recordings of free-to-air and ties to ensure an excellent understanding of informa- cable television, and personalised updating services. tion needs related to teaching, learning and research. An efficient electronic document delivery service (provided gratis) extended the boundaries of the Cybrary in support of UQ research. Items not held The Services were obtained from other libraries. The Cybrary delivered a wide range of high quality The Cybrary’s opening hours reflected changing patterns services to its clients. It actively supported flexible of demand, supporting students undertaking summer learning by guiding students and teachers to re- semester programs and researchers in the winter break. sources and services. Course readings were in- creasingly made available online. Past exam papers continued to be available from the Cybrary website. High Use collections located in branch libraries The Collection provided access to print copies of textbooks and The Cybrary’s excellent collection constituted one recommended readings. Information skills programs of the largest academic collections in Australia and at all levels were linked to the University’s graduate by far the largest in Queensland. It included over attributes and integrated into teaching programs two million physical volumes and an ever-expanding where possible and appropriate. Over 50,000 electronic collection. Access was provided to over places were filled at training programs provided in 34,000 journals (of which 24,000 were electronic), 2004. Information desk services in all branch librar- around 800 networked databases and over 300,000 ies, as well as AskIT help desks on each campus, electronic books. A comprehensive virtual refer- provided assistance to students both in-person and ence collection, along with the print reference online. Publications, including FindIts and UseIts, collection, assisted many clients in locating defini- were available in both print and online versions to tions, quotations, statistics, places and dates. The guide students in accessing information in specific multimedia collection included one of the largest disciplinary areas. Excellent physical facilities provided collections of video and DVD recordings of any an environment conducive to learning and attracted Australian university library (around 28,000 videos/ over 3.4 million visitors during the year. This was DVDs). The Cybrary’s special collections, located in notable given the expansion of the online collection the Fryer Library, included manuscripts and rare and demonstrated that the provision of appropriate books, photographs, architectural plans, theses and spaces is vital to effective learning. microform collections. The University of Queensland Library Annual Report 2004 7 Empowering our Clients

Information skills programs enhanced student learning and assisted with the attainment of the University’s Graduate Attributes.

Information Skills Total Attendees 1996-2004 Classes included course-specific sessions for undergraduates; Information Skills for Researchers and Postgraduates; generic and subject based sessions; EndNote classes; sessions for international students completing the academic preparation course; and various other tours and talks. Some of the generic and subject based classes included: • Discovering the Cybrary: Using the Cybrary’s website including the catalogue • Enhancing Your Assignments: Using databases to improve your research • Mastering Your Research Skills: Using the Internet effectively and efficiently Information Skills • eJournals and Alerting Services • Searching Newspapers: Headlines and Deadlines Information skills classes continued to be a vital • Patents component of the service delivery to staff and • Finding Theses: at UQ and Elsewhere students. Liaison librarians attached to each School • Citation Indexing: Web of Science worked closely with teaching staff to increase • Getting the Most Out of Cambridge Scientific awareness of the availability of information skills Abstracts training sessions. The dramatic increase in classes • Product Information and Standards and attendees in 2004 was an indication of their • Business Resources for Engineers success. Library staff trained in excess of 51,000 • Virtual Reference people in 2,686 classes. This represented a 16% • Company Information: Everybody’s Business increase on the number of attendees in 2003 and an • Statistics on Life, Love, Death and Taxes 11% increase in the number of classes, workshops • Keeping Current. and tours. It was noted that attendance at information skills sessions since 1998 has almost tripled (up 295%). Integration with Teaching Information Skills Sessions: UQ Staff and Students In 2004, liaison librarians continued to work closely with Schools and Faculties to integrate information skills into the curriculum.

Undergraduate Teaching Information skills classes were integrated into undergraduate teaching across all disciplines. Many of these incorporated elements of Discovering the

8 The University of Queensland Library Annual Report 2004 Cybrary and Enhancing Your Assignments classes, The eLearning system, WebCT, provided another tailored to specific disciplinary teaching and learning avenue to communicate with nursing students. Each needs. week the liaison librarian posted relevant library resources on WebCT to support the particular case There was general consensus among liaison librar- study for that week. The liaison librarian also at- ians that students gained the most benefit from tended the monthly curriculum meetings to ensure classes where they could readily appreciate how that resources were appropriate to teaching and the skills acquired would be utilised in their immedi- learning needs and to convey information about ate study. Student numbers always increased when new library developments and resources. Regular attendance was marked, assessment was attached consultation with lecturers and students in the to the information skills workshop or the skills were clinical settings of Princess Alexandra and Ipswich necessary for a forthcoming assignment. Classes Hospitals also provided an overall understanding of were also more productive when lecturers or learning needs and helped to ensure that appropri- tutors were present and actively involved in the ate resources were identified and purchased for the delivery of the sessions. collection.

Some examples of this targeted team approach included: Postgraduates • BSAC1101, Accounting for Decision Making - The Cybrary worked closely with the Graduate 223 students attended workshops presented School on integrating information skills training into by Library and teaching staff. The classes programs for postgraduate research students. The were evaluated and students expressed University’s Graduate School held week-long appreciation that the content was directly tied sessions each semester for postgraduates. The to their Financial Statement Analysis and Cybrary was involved in and hosted a number of Valuation project activities for postgraduate students. These included • WRIT1000, Introduction to Academic Writing classes on services available to support postgradu- and Research - seven 90-minute sessions were ate students, training sessions on using EndNote delivered. After the classes, students were and Advanced Word, as well as the Australian required to complete a Library Quiz jointly Digital Theses project. More than 220 students designed by Library and academic staff. The attended the Cybrary sessions. quiz was worth 15% of their final mark • AGRC1001, Applied Biology - the liaison The University’s Graduate School also ran a Post- librarian participated in the first lecture for all graduate Study Expo in the UQ Centre for pro- students and then provided a hands-on spective postgraduate students. Cybrary staff information skills class that taught students worked on a booth and answered enquiries about how to find journal articles as part of their collections and services for postgraduate students. first assignment. Many of the enquiries were from UQ students interested in the additional Cybrary privileges and Supporting the New Nursing Program facilities available to them as postgraduates. The new Bachelor of Nursing Program commenced in 2004 at UQ Ipswich and was structured around In collaboration with the UQ Graduate School, a monthly case studies, weekly clinical practice ses- major information literacy skills training program sions, tutorials and lectures. The Library responded was prepared and delivered in three-hour sessions by providing innovative resources and services to held over five weeks for 16 DDP (Doctoral Disser- meet student learning needs. Monthly information tation Program) postgraduate students from Viet- literacy classes enabled students to become familiar nam. Various aspects of research and use of elec- with searching a variety of databases, internet sites tronic information services were covered. and the catalogue to support the teaching program. Students were encouraged to provide feedback on any problems they had encountered searching for information.

The University of Queensland Library Annual Report 2004 9 ISRAP Classes 1998 - 2004 University decided to migrate to the enterprise Blackboard software. Ease of use and ease of integration were the two predominant factors highlighted in the evaluations. Library staff were involved in various aspects of the evaluation and selection process of the University’s new eLearning platform and AskIT developed support materials for the new Blackboard platform.

Training at the Workplace As nursing staff could not always leave their wards Information Skills for Researchers and to attend information skills workshops in the Li- Postgraduates (ISRAP) brary, staff at the Princess Alexandra Hospital In 2004 attendance at ISRAP sessions fell slightly on Library conducted some information skills work- 2003 figures. The course was still extremely popu- shops in the wards. The sessions were offered as lar, with the majority of attendees being postgradu- part of the nursing in-service program and were ate students. Meeting the demand for courses was delivered at the shift handover time. The liaison again an issue in 2004, as demand for training librarian at Princess Alexandra Hospital, had to rooms increased. ‘gown’ to comply with the protocol of wearing theatre clothing. In 2002, the Library received funding from several sources to update its information skills program for The program met with enthusiasm from all Nurse postgraduate students. A new flexible learning Unit Managers, with 100% uptake on the offer for course called RAPID (Researchers and Postgradu- the workshops. As a direct result of the program, ates Information Discovery) was developed. A nursing staff used the services more extensively and WebCT site was also created and workbooks and effectively. Similar training programs were also modules were developed to support the course. conducted at the UQ/Mater McAuley and Herston Making RAPID available in a variety of flexible Medical Libraries. delivery modes would allow postgraduates to take control of their own learning at their point of need. Teaching Hospital Staff The course will be trialled in 2005. The medical libraries worked in partnership with hospital staff to present a range of information skills classes on how to find and appraise the best evi- eLearning dence to support clinical decisions. The Herston In 2004, approximately 400 UQ courses were Medical Library presented an interactive session as delivered using WebCT. The Library continued to part of a one day Evidence becomes practice work- develop close relationships with academics using a shop. All participants found the session, Searching WebCT component in their courses, and played an for Evidence, extremely valuable. Comments in- integral role in supporting students using WebCT. cluded “Most useful part of today. Excellent” and “I The Library’s Course Materials web page provided learned so much more than I previously understood”. access to eLearning resources supporting WebCT courses. AskIT also continued to offer support and training for students using WebCT.

Since UQ adopted WebCT Standard a number of years ago, eLearning products have continued to develop. With the discontinuation of support for WebCT Standard edition, UQ needed to evaluate and select another eLearning system. As a result of a rigorous tendering and evaluation process, the Above: Jenny Hall (far right), liaison librarian at Princess Alexandra Hospital, with nurses in one of the Perioperative units 10 The University of Queensland Library Annual Report 2004 University Staff Induction Seminar Liaison librarians continued to provide training sessions to teach researchers and students how to The Vice-Chancellor’s University Staff Induction use the software. The split into two two-hour Seminar for new staff was run four times through- classes continued to be very popular with students out the year to welcome new staff to the University and staff. The take-up of a ‘drop-in problem-solving and provide an overview of its history, mission, session’ continued to be slow, although it was much strategic objectives, structure and scope of opera- appreciated by those students who did attend. tions, as well as an explanation of key conditions. A Cybrary mousemat outlining services available was The Cybrary created and supplied access to inter- included in all new staff folders, the Library video nationally recognised tools that enabled use of was shown and general staff were offered tours of EndNote with databases and Microsoft Word: the Social Sciences and Humanities Library. Many • Over 107 new or updated filters took the opportunity to tour the facilities and ask • Over 93 new or updated connection files questions. • Over 20 new or updated citation styles. The Cybrary also hosted a welcome for new The Cybrary continued to be recognised by aca- academics which included an overview of Cybrary demics and librarians worldwide as an services. internationally renowned supplier of quality resources for the support of Information Technology Skills Endnote. The work of John East, liaison librarian in the Social Sciences and Hu- AskIT trained over 2,800 students through its manities Library, (pictured at right) was standard and tailored training programs in 2004. particularly commended. The tailored training program, in particular, continued to expand in response to requests from academics. The classes offered included: • Adobe Audition/Easy CD Creator for Orientation Week Contemporary Studies at UQ Ipswich The 2004 Cybrary Orientation Programs worked • Excel (statistics) for STAT2701 students extremely well in February and in July. Overall, • Excel Levels 1 and 2 for first year Engineers figures for all Orientation activities were up by over • Macs in BACS for first year students in the 19% in first semester and by 10.6% in second Faculty of Biological and Chemical Sciences semester. Unfortunately, due to a central room • WebCT/BlackBoard classes for various booking problem, total attendance at Surfing the Faculties. Cybrary sessions in first semester was down by 6.8% (1,736 attendees) on 2003 figures. Second AskIT conducted 24 Advanced Word classes on semester attendance at Surfing the Cybrary sessions request for the Graduate School, academics and was up by 7.6% (211 attendees) on 2003 figures. liaison librarians. Although the class was aimed at postgraduate students, it was also of benefit to Cybrary staff were also involved in Orientation undergraduates. The class referred to master activities in the teaching hospitals throughout the documents and styles of particular relevance for year. The UQ/Mater McAuley Library was involved thesis design and formatting. To meet the needs of in orientation for all new allied health and experi- the undergraduate students, the Advanced Word enced nursing staff each month, with a separate course was added to the standard training program. program provided for graduate nurses. Princess Alexandra Hospital Library mounted a display at the monthly corporate induction program for new staff. EndNote Training The Herston Medical Library provided tours and information sessions for specialist groups, such as In 2004, researchers continued to take advantage of Emergency Medicine and Thoracic Medicine free access to the personal reference database Departments. software, EndNote. A total of 3,621 copies were distributed, including 2,117 to postgraduates, 973 to undergraduates and 499 to staff.

The University of Queensland Library Annual Report 2004 11 Real and Virtual Help

Delivering a high quality service to its many clients remained a priority for the Cybrary throughout the year.

Face-to-Face and Telephone AskaCybrarian Statistics Information Assistance The Cybrary branch libraries handled a total of 328,792 enquiries, ranging from 93,950 in the Social Sciences and Humanities Library to 5,736 in the Dentistry Library. The reduction in enquiries highlighted the continued effectiveness of the Cybrary’s information skills training and the self-paced assistance and content provided on the Cybrary website. It was noted that the enquiries received were more complex.

The improved integration of resources and en- Virtual Information Assistance hanced availability of access to course materials Virtual Information assistance was available via through the Cybrary website contributed to re- email and online chat through the AskaCybrarian duced numbers of materials use and shelving en- service and from the Cybrary website. quiries. Lending enquiries increased from 47,348 in 2003 to 57,483 in 2004. The email service saw a slight increase in 2004. The directional queries continued to fall as information skills programs and self-help pages on the Enquiries received by branch in 2004 website enabled clients to help themselves more AskaCybrarian: 1,459 effectively. First semester was busier than second Archives: 800 semester with most enquiries in April and May. The ARMUS: 21,440 use of online chat remained fairly low in first semester. In second semester the hours of service were increased to: Monday - Thursday: 11am - 8pm and Friday: 11am - 5pm, leading to increased use of the service. By October, the total for online chat in 2003 was exceeded. Feedback from clients using Gatton: the service was very positive. They appreciated the 10,322 convenience of assistance at their desktop. Dentistry: 5,736 PAH: 6,496 Mater: 6,284 Law: HML: 14,197 28,256

Biological Sciences: 25,581 Ipswich: ECOB: 6,570 12,546

12 The University of Queensland Library Annual Report 2004 Information Technology Assistance

AskIT AskIT, the Cybrary’s computing help and training service for UQ students, responded to more than 32,000 enquiries via desk, phone and email with increases in each category.

AskIT Enquiry Statistics Comparison 2003/4

2003 2004

In response to the changing needs of students, AskIT expanded its range of support services during the year. A free AskIT Handy CD contained numer- ous utilities to help students keep their computers up to date with security and anti-virus patches, latest versions of browsers, drivers and service packs, along with some tools to help with their general computing needs. It was much appreciated.

LearningFast During the year, 625 staff and students registered to use LearningFast, the online interactive teaching and learning package provided through AskIT. This took the total number of registered people to 1,532. LearningFast provided clients with the opportunity to learn specific topics, working at their own pace, through online modules to cover entire software packages such as Microsoft Word, Excel, or PowerPoint. A certificate was available on completion of each module. AskIT provided training and help on using the product.

Pictured at right: The AskIT help desk at UQ St Lucia

The University of Queensland Library Annual Report 2004 13 Delivering on Service

Commitment to customer service was paramount.

In-Person Visitors Source of Requests Number % Cybrary computers 11,874,585 29% The Cybrary received record numbers of in-person Other computers @ UQ 11,518,655 28% visits to branch libraries during 2004 (3,389,048), Non-UQ computers 18,218,425 44% which represented a slight increase (2.6%) on 2003. Individual totals ranged from 1,083,490 in the Social Sciences and Humanities Library to 44,518 in The top five services requested were: the UQ/Mater McAuley Library. The increase • Catalogue (2.95 million) demonstrated the ever present demand for access • Databases (685,000) to the Cybrary’s excellent facilities as well as the • Exam papers (682,000) high quality resources and motivated and talented • Lecture notes and reading lists (644,000) staff. • AskIT (555,000).

Catalogue Virtual Visitors The catalogue dramatically increased in popularity The Cybrary website was again one of the most with the University community. Figures for 2004 frequently visited websites in the entire University, showed 9.153 million catalogue searches, up by attracting 41,611,665 requests for web pages 16.6% on 2003. during the year. This represented an increase of 41% over 2003. Catalogue Searching (millions) 2001 2002 2003 2004 6.006 6.139 7.850 9.153 The website was accessed by more than 598,860 individual host computers around the world. On average, the Cybrary website received over Title Searches, at 42%, continued to be by far the 113,500 requests for pages each day. The busiest most popular search field used, due in part to it day of the year for the Cybrary website was 9 being the default search in the catalogue. Other November, with 325,527 pages served—almost popular search strategies included Keyword at 16% double that of the busiest day for 2003. and Authors at 11%.

Website Usage Catalogue Usage Other 15% Titles 42% Words 16%

Authors 11% Courses 6% Subjects 10%

14 The University of Queensland Library Annual Report 2004 Course Materials Loans The Cybrary continued to deliver a web-based The increasing popularity of electronic resources service providing a ‘one-stop-shop’ to information was not at the expense of print resources. The year resources and associated services for each univer- saw a modest rise in loans (up 1%). The increase sity course. The integrated service offered distinct was due to increased renewals (up 6%), confirming advantages for students: that clients were taking up the self-renewal oppor- • up-to-date information on availability of tunities available to them via either the web or the background reading in print, including text telephone. books and photocopied articles via the Cybrary catalogue Loans 2004 User Group Total Loans % Change • links to locally digitised resources and to Total Loans 1,628, 380 1.19% licensed electronic resources purchased by Undergraduate 871,625 0.1% Postgraduate 510,031 4.28% the Cybrary (12,000 links) Academic/Hospital/General 157,870 1.19% • online access to past examination papers Community 6,533 -31.07% • Reciprocals 14,819 -19.48% links to FindIts (subject guides) Graduates and alumni 24,744 34.39% • links to School websites for course information and lecture notes • links to eLearning courses. The majority of loans were to undergraduates at 53.5%, followed by postgraduates at 31%. This The preferred strategy was to link to licensed was higher for postgraduates than their statistical resources. Of the 12,000 links created only 2,681 composition in the university community would required local digitisation. These were for articles indicate and demonstrated the importance of and book chapters, digitised and stored on the library use to postgraduate students. Self-service Library server. The popularity of the service was loans using the machines provided in most branch highlighted by the fact that it was accessed more libraries accounted for 36% of all loans. than 640,000 times. The complexities of a multi-campus, multi-branch configuration meant that self-service requesting of books at another campus was challenging for cli- Key Articles Digitised for Dental ents. An enhancement was implemented which Students allowed clients to place their own requests for During the year, postgraduate students undertaking available material at other campuses. The response DENT7280, a literature review subject, were from clients was enthusiastic: required to read a large number of seminal articles “Thank you, thank you, thank you for taking up the related to endodontics. Many such articles were suggestion of choosing pick-up locations when request- from older journals and students were required to ing books etc on-line. Thank you, it has made my life borrow and photocopy the articles themselves. so much easier!!” This activity was time consuming and also contributed to damage of the journals.

After consultation with the academics and students, the Cybrary set up a project to scan these articles and load them onto a Cybrary server (in compliance with copyright regulations), giving students online access to the articles. To make accessing the articles easier, the Dentistry Librarian set up an EndNote library of the articles so that students could search and create links to the full-text articles.

Since completion of the project, lecturers of other courses have expressed interest in conducting Above: Keeping library shelves stacked in the branches similar projects. The University of Queensland Library Annual Report 2004 15 Copyright and Plagiarism The Copyright Coordinator provided advice and training to the University community. The Coordi- nator met with Library, academic and general staff to resolve copyright issues relating to teaching, learning, research and publication, and dealt with many telephone and email queries.

Special training sessions were conducted for Library staff, various Schools, Centres and teaching hospitals. Policies and practices were updated and the website expanded to provide further details on appropriate use of licensed resources. Above: Dr Lisa Gaffney, Dean of Students, launching the Hang in There kit at UQ Gatton Library Submissions were prepared on the Free Trade Agreement proposals relating to copyright and the Supporting remote students Crown Copyright Issues Paper released by the The delivery of services to remote students was Copyright Law Review Committee, as well as on a improved during 2004 by the introduction of an variety of University and AVCC papers relating to online interactive package Making the Most of the matters such as peer-to-peer file sharing. Cybrary, designed to guide students through the complex process of searching for information using A sampling survey of hardcopy photocopying and Cybrary resources. The four modules of the pack- electronic use copying and communication com- age included: menced in December 2004. The Copyright Coordi- • Discovering the Cybrary nator was nominated by the Secretary and Registrar • Enhancing Your Assignments: Using databases to coordinate the survey on the University’s behalf. to find information The survey was to be conducted by ACNielsen on • Mastering Your Research Skills: Using the behalf of the AVCC and the Copyright Agency Internet effectively and efficiently Limited. Major milestones already achieved in- • Putting it Together. cluded the appointment of 160 area coordinators drawn from across the University and the success- Making the Most of the Cybrary was a component of ful first data collection by ACNielsen field auditors. Hang In There, a distance learning support kit. The The survey was planned to run from 13 December kit was an initiative of the Faculty of Natural Re- 2004 until 6 March 2005. sources, Agriculture and Veterinary Science, based at the UQ Gatton Campus, where more than 90% There was concern in the University regarding of UQ’s external undergraduates were enrolled. It increased plagiarism. On behalf of the Teaching and was officially launched by Dr Lisa Gaffney, Dean of Learning Committee, the Cybrary investigated the Students, on 5 October at the Gatton Library. The plagiarism detection software marketplace and package of modules was useful for both external arranged a trial of Turnitin. Further investigation on and internal students and was made available from plagiarism software integration with BlackBoard will the Cybrary’s website. be undertaken on behalf of the eLearning Working Party in 2005.

16 The University of Queensland Library Annual Report 2004 Multimedia Since the 1980s the Cybrary has supported the teaching and learning of the University by making ‘offair’ recordings from free-to-air and pay television. In 2004, Cybrary staff recorded 4,293 programs, of which 2,154 were catalogued and placed in the Cybrary collection for permanent retention and use. The programs recorded covered topics as diverse as agriculture, theatre, current affairs, science, politics and special events, including the Olympic Games.

The recordings were made under the Screenrights Agreement which allowed the Cybrary to make recordings available to the staff and students of the University for teaching and research. Many programs were recorded as a matter of course, including 4 Corners, The 7.30 Report, Catalyst and Landline. However, academics were encouraged to request the recording of any free-to-air or cable programs considered of value to teaching, learning and research. Programs not required were deleted within the two week preview period.

In 2004, the Cybrary embraced new digital tech- nologies to record in digital format. A trial of video streaming was successfully completed, with plans to offer the service more widely to large classes across the University network in 2005. The service provided busy students with access any time of the day or night.

Music Streamed on the Web The purchase of the database Classical Music enabled music students to listen to the required weekly playlists via streaming video on the web. The playlists were created by customising the database and made accessible via the Cybrary’s Course Materials service. The service will be extended to the database Naxos.com in 2005.

Full-text music online In 2004, music clients were offered access to Sibelius music files via the Cybrary catalogue. Sibelius was the music notation software used extensively for music composition. The first set of files made available were the work of Dr Wes Jordan, a Brisbane based international organ scholar and composer. Clients could simultaneously view the score and listen to the music.

The University of Queensland Library Annual Report 2004 17 Fitting Facilities

Excellent physical facilities provided an environment conducive to learning and research.

Better by Design Branch Libraries The Cybrary continued to expand and upgrade its Architecture and Music Library facilities. Most areas were subject to refurbish- The Architecture and Music Library improved ments of varying magnitude during 2004. Much workflow and ergonomics with the installation of a attention was paid to design, and a conscious effort new de-sensitiser at the circulation desk, set flush made to move from collection-centred approaches with the surface of the desk. A concave mirror was through client-centred approaches to experience- placed above the security gates, enabling staff at the focused design. How clients used services and loans and information desks to see exiting clients. facilities was evaluated and flowcharted in develop- This was particularly necessary if the alarm ing these approaches. sounded.

Some of the guiding principles used in every project New shelving was installed behind the Information were: Desk to accommodate the thousands of CDs in the • Attractive and welcoming exterior Zavattaro collection. • Welcoming entrance • Clear layout with limited signage Biological Sciences Library • Self-service where possible Following a feasibility study carried out in late 2002, • Variety of seating $6 million was allocated to extend and refurbish the • Colour used imaginatively and thematically Biological Sciences Library building. The feasibility • Computing facilities: training rooms, stand-up study highlighted the need to replace existing email use, plugins and wireless for laptops. electrical and mechanical services and upgrade other facilities to conform with current building codes, as well as facilitating the development of effective library and information needs to meet the needs of clients.

In late 2003, Wilson Architects were selected to undertake the project and provided initial plans and costs. The original budget allocated to the refurbishment was insufficient to meet the refurbishment costs. In May 2004 the Library requested additional funding from the Space Planning and Management Committee. The allocated funding was revised to $8.5 million. In addition, $0.75 million was allocated to the project as part of the campus enhancement plan and $1 million from the Above: Thelma Campbell and Kathy Hibberd in the Dentistry UQ Union to cover the cafeteria area on level 1, Library bringing a funding total of $10.25 million. 18 The University of Queensland Library Annual Report 2004 Throughout 2004, Hamilton Wilson and his staff worked closely with Library and Property and Facilities staff as part of the development of the plans to ensure the building would be attractive, client-focused and functional for both clients and staff. Towards the end of 2004, Library staff prepared plans for the temporary relocation of the Biological Sciences collection and staff during the building work to ensure service provision.

Dorothy Hill Physical Sciences and Engineering Library Improvements were made to the Dorothy Hill Physical Sciences and Engineering Library with the Above: The outside of the Dorothy Hill Physical Sciences and addition of softer lighting to enhance and lift the Engineering Library entry area in comparison with its low-key sur- roundings. The journal reading area was improved Fryer Library with the relocation of the journals to a quieter The display space in Fryer Library was upgraded corner. A cosier and quieter ambience for reading with the installation of a cable and acrylic display and browsing of new materials was created by system, two new cabinets and upgraded lighting. adding comfortable reading chairs, plants and a new These improvements allowed Fryer to hold displays items display. Extra tables for group work and of a professional standard (see picture on page 28). discussion proved popular with the students. A new lectern with audio system was purchased for In its second year of operation, the Dorothy Hill the enhancement of Friends of Fryer and other Research Centre proved to be very popular for gatherings, and a promotional banner was acquired meetings, videoconferencing, teleconferencing, for events such as the Brisbane Writer’s Festival. seminars, and weekly talks. Six new state-of-the-art microform and reader Graduate Economics and Business Library printers were installed in response to client feedback, and additional microfilm cabinets purchased Alterations were made in the Graduate Economics to accommodate the growth of the microform and Business Library to improve the safety of staff collection. Thirty six new lockers were added to and security of the collection. The Information the existing 60 available for postgraduates but Desk was remodelled to enable staff to provide demand—for both storage space and individual service to clients without twisting constantly (see study rooms—continued to exceed supply. picture below). A sliding door was installed at the rear of the library and a security access reader installed to enable 24 hour access to study facilities, UQ Gatton Library while maintaining the security of the collection. A major enhancement for the Gatton Library was the replacement of the carpet in the stack area on Level 2. Improvements were made to the AskIT desk and the installation of an electronic returns bin improved staff processes.

Social Sciences and Humanities Library With more course materials being available online, a print station was installed in the copy room of the High Use area, replacing a number of photocopiers that had been there.

The University of Queensland Library Annual Report 2004 19 Mobile Computing PDAs The PDA Project continued in 2004 with 95 PDAs distributed to medical students and academic staff in the Rural Clinical Division. During 2004, a wide range of information products on the PDAs was made available, ranging from textbooks to Clinical Guidelines.

UQ Ipswich Library The majority of participants, 64%, used their PDA several times a day and indicated that information Ipswich Library (pictured above) continued to win resources were consulted most often for factual awards. In 2004 it won the Public and Commercial data about a drug (88%), about a disease or symp- Buildings category in the Australian Timber Design toms (82%), to increase knowledge on a subject Awards. (70%), straight after patient rounds (66%), during patient rounds (56%), as a study aid (56%), as a eZones means to help with writing up patient notes (38%) Improvements were made to the eZones in the and other uses (2%). Library, Duhig Building, to support the introduction of the student laptop loan program. These included When participants in the trial were asked, “Do you additional storage for laptops and recharging sta- think that access to the reference materials on the tions as well as the deployment of wireless network PDA contributes to your educational experience, why base-stations. or why not?”, 86% of responses were positive. The most common thread (50%) related to the ability Warehouse to look up information at the point of need and in The basic fitout of the new Warehouse located at the correct context. UQ Ipswich to house lesser-used material was • “access information quicker and still in the completed in mid-January. Later that month the clinical context, therefore it is more relevant. collection and relocation of withdrawn material I am more likely to look something up if I began. Over a period of three weeks, holdings don’t have to remember to look it up later” were consolidated and rationalised across the three • “allows me to find the answers when I want Warehouses, filling all three Warehouses and hous- to know them – I would have probably ing a collection as follows: forgotten about them by the time I got time • 249,000 monographs to look them up otherwise”. • 294,000 journals • 6,700 microforms The Library planned its final report on the project • 2,500 multimedia for issue in early 2005, to include recommendations • 30,000 maps. for the future.

While the move to e-formats of journals reduced Wireless Networks in action future space requirements, there remained a need for expanded storage of print materials. All branch libraries were at full capacity. Based on a retention policy approved by the Academic Board, a small percentage only of material was discarded.

Using current retention policies, projections indicated that the Library would need additional storage for approximately 370,000 volumes over the next ten years. A submission was made to the Space Planning and Management Committee regarding storage requirements. 20 The University of Queensland Library Annual Report 2004 Laptop Loans The step into delivery of services via SMS was seen as an opportunity for the Cybrary to enhance its Having been available at the Ipswich campus for a range of services based on mobile computing and number of years, lending of laptops was introduced plans were made for expansion in 2005. to the St Lucia campus in 2004. The new service was received with much enthusiasm. Wireless capabilities were extended to branch libraries at St Lucia during the latter stages of 2004, with further Internet Authentication extensions planned for 2005. During the year, the Cybrary introduced a new multi-tier model of authentication for internet Roaming Laptop Ports access from public computers. This meant that The Cybrary provided access points within branch whilst general internet browsing was restricted to libraries for students to plug in their own laptops staff and students of the University, members of the and access the University network and—after public and the wider University community were authenticating—the Internet. This service proved able to walk into any branch and access all of the extremely popular and will be extended in 2005. Cybrary’s electronic resources, including around Technical support and assistance for laptop users 800 databases and over 24,000 eJournals. was provided by the AskIT service as well as a wealth of configuration information, tutorials and The concept of a Trusted Zone was developed to tips, and lists of frequently asked questions were facilitate access and a new internet proxy authenti- available on the AskIT website. cation scheme went live for branch libraries by the end of May 2004. Under this scheme, the Library Wireless Networks Technology Service maintained a list of websites for Throughout the year, the Cybrary, in conjunction which no authentication was required from Library with the University’s Information Technology Serv- computers. Internet access to any other site re- ice, worked to extend the deployment of wireless quired authentication using either the standard UQ networks in all branch libraries. Wireless network Username and Password or the Library Patron connectivity was made available in the following Barcode and PIN. locations: • all floors of the Duhig Building including Fryer At the end of 2004, the Trusted Zone contained Library and the UQ Graduate School Study over 2,500 internet domains (40,000 URLs). New Centre online resources were added to the list by the • Levels 3-5 of the Dorothy Hill Physical Library Technology Service and the Information Sciences and Engineering Library Access Service. All internet access from staff com- • the UQ Ipswich Library puters also used the Trusted Zone for authentica- • the Graduate Economics and Business Library. tion.

In December 2004, installation commenced on the wireless network in the Architecture and Music Integrated Library System Library and all floors of the Social Sciences and Ongoing activities to improve the range of services Humanities Library. delivered via the Integrated Library System (ILS) continued. Most were simple adjustments but all All UQ staff and students were able to access the made a difference to effectiveness and efficiency of UQ network and the Internet via this service after many activities, including ordering library materials, authenticating via the UQ enterprise directory. document delivery, circulation activities and the catalogue. Beta testing was completed in July. SMS Whilst time-consuming it was worth the effort Towards the end of the year, the Cybrary com- involved and gave early access to new features, menced a trial of SMS notification to clients regard- providing an opportunity for staff to comment on ing loans. Online registration was available from the and influence how the new features work. Cybrary website. The free service was in addition to the usual emailing of notices.

The University of Queensland Library Annual Report 2004 21 Building the Collections

The Cybrary’s wonderful collections continued to be expanded.

Print Collections • Floraculture International • International Journal of Agricultural Additional funding was allocated to boost the Sustainability monograph collections. This strategy was intended • Journal of Central Asian Studies to remedy deficiencies which had arisen as a result • Journal of Cardiovascular Magnetic Resonance of increased spending on journals, and was in part • Philosophia Mathematica. driven by the low value of the Australian dollar. Monograph holdings, particularly in the social sciences and humanities area, had fallen behind those of comparable libraries. 36,486 new titles (53,886 Microform volumes) were added to the collection. Despite the digitisation of many backfiles, microform remained the format of choice for the A major addition to the reference collection was reproduction of many important bodies of historical the Oxford Dictionary of National Biography, a research data. For example, the following impor- 61-volume set containing an illustrated collection of tant microfilm collections were purchased during 50,000 biographies of the men and women who the year with research grant funds: shaped all aspects of Britain’s past, from the fourth • American Periodicals 1741-1900 century BC to the year 2000. Other significant titles • Algemene Secretarie Batavia, 1945-1949 added to the collection in 2004 were: • Early American medical imprints, 1668-1820 • McGraw Hill Encyclopedia of Science and • German Baroque literature: Harold Jantz Technology; 9th ed Collection • Popular Music • The Indonesian hajj: the pilgrimage to Mecca • Encyclopedia of Molecular Biology and from the Netherlands East Indies, 1872-1950 Molecular Medicine • Newspapers from the Russian revolutionary • Visual Guide to Physical Examination era. • Encyclopedia of Prehistory. The number of print journal subscriptions contin- Electronic Collections ued to fall, due to the move to electronic only The number of databases continued to expand, access. By the end of 2004, the number of subscrip- with just over 800 by the end of the year. New and tions was 8,117 (down by 13%), with the total expanded databases included: number of current print titles, including gifts and • Derwent Innovations Index exchange, at 10,529. Another indication of the • Biotechnology, Biochemistry and Biophysical decrease in current titles was the fall in journal backfile issues accessioned (77,189, down 20%). Despite • Natural Medicines Comprehensive Database the drop in total number of print subscriptions, 382 • Hospitality and Tourism Index new subscriptions were placed, including: • Classical Music Online • Journal of Cognitive Rehabilitation • DiscoveryGate [chemical facts] • Australian Indigenous Law Reporter • NAXOS Music Library • Journal of Commonwealth Law and Legal • Web of Science backfile 1945–1969. Education

22 The University of Queensland Library Annual Report 2004 The Library was particularly pleased to acquire, in Multimedia Collections perpetuity, electronic access to the English Reports, Some 7,388 new multimedia titles were added to an archive of authoritative early English law reports, the collections, mostly videos and offair recordings. which included full-text access to reports of cases Commercial titles available included: from 1220 to 1873. These cases played an impor- • The 400 blows tant role in formulating the basis of common law • The planet of storms and continue to be binding. • Bowling for Columbine • Shoppers in the wild. The number of electronic journals received continued to rise at a rapid rate. Some 6,000 new eJournals were added, bringing the total number to approximately 24,000. New packages and titles Gifts included: The University community, graduates and the • University of Chicago Press greater community helped the Cybrary expand and • Cambridge University Press enrich its collections through generous donations of • Mary Anne Liebert money and resources. Of the 2,877 resources • American Association for Cancer Research donated in 2004, significant titles included: • New England Journal of Medicine site licence • Consciousness of Artistic Form by Henry • Ei Village. Schaefer-Simmern • Regional Nature Conservation Strategy for Many publishers retrospectively converted well South East Queensland known journal titles and the following electronic • From a Hostile Shore edited by Steven backfiles were also acquired and activated during Bullard and Tamura Keiko the year: • Doomed Firms by PJ Cybinski. • Lancet backfile, 1823-1995 • Institute of Physics Archive A function to express thanks and appreciation to • Nature Specialist journals members of the Zavattaro family was held on • New York Times, 1851-1923 Wednesday evening, 10 November, in the Architec- • Times Digital Archive, 1901-1985. ture and Music Library (see picture below). The family had donated to the Library a collection of 6,000 classical, world and contemporary CDs eBooks assembled by their late father, Dr Peter Zavattaro. By year’s end, clients could access over 300,000 The music collection was also enriched by a dona- electronic books. The Eighteenth Century Collections tion from internationally recognised composer Online package was also activated in January, pro- Professor Philip Bracanin, Head of the School of viding access to 150,000 electronic books. Music, of a complete set of the scores of his compositions (see Appendix 6 on page 58 for details of New packages of eBooks included: donors). • Oxford Scholarship Online (some 700 Oxford University Press books in the areas of political science, economics, finance, religion and philosophy) • Oxford Reference Online Premium collection (119 OUP reference works) • EngNetBase (online version of 223 major engineering handbooks published by Chapman & Hall/CRC).

The University of Queensland Library Annual Report 2004 23 Fryer Library Collections Recreational Reading The Fryer Library manuscript collection was en- The Gatton Library extended its Recreational hanced with the addition of several significant Reading Collection, an ongoing joint project funded collections including: by the Cybrary, UQ Gatton Campus and the Halls • Drafts, correspondence, royalty records and of Residence, whereby Gatton provided UQ Gatton ephemera of EV Timms students and staff access to literature and recrea- • Correspondence and related material from tional reading material. Emeritus Professor Laurie Hergenhan collected during his capacity as editor of With 870 items the collection was heavily used with Australian Literary Studies over 1,300 items being borrowed during the year. • Poetry drafts and correspondence from Bruce The collection included books by popular authors Dawe including Patricia Cornwell, Kathy Reichs, Anne Rice • Drafts and correspondence from Thomas and Frank McCourt. The collection also contained Shapcott biographical books on famous people such as Cathy • Poetry drafts and correspondence from Freeman and Louise Sauvage and not so famous but Laurie Duggan. inspirational people such as Sister Anne Jensen.

Many of the above collections were donated to the Cybrary under the Commonwealth Taxation Incen- tives for the Arts Scheme which helps preserve the nation’s cultural heritage by offering a tax incentive for donations of cultural items to public collecting institutions.

In February, 75 titles were acquired at an auction of the Ron Douglas Library. Ron Douglas was a Toowoomba antique trader who began collecting books in the 1960s with the aim of gathering a comprehensive collection of 19th and 20th century general and local historical material covering Queensland as a whole.

Published works acquired included material on early 20th century travel and tourism and history. Two albums of original photographs entitled Above: A display mounted to advertise the UQ Gatton Queensland Views of Central District and Queensland Recreational Reading Collection Views of Rosewood and Stanley Districts by Henry Mobsby were purchased to complement the exist- Care of the Collections ing Mobsby manuscript collection. Many print resources continued to be heavily used, requiring ongoing conservation and preservation. Specific conservation projects undertaken included: • The restoration of 25 photo albums housed in the Fryer Library • The re-housing of manuscript items and loose photos in acid free folders and mylar slips, removal of metal clips and staples and routine bookbinding of journals • Restoration of a copy of Flinders’ Voyage to Terra Australis • Nelson photograph album – record of visit to the mission stations Aurukun, Weipa, Mapoon and Mornington Island in 1936.

24 The University of Queensland Library Annual Report 2004 Supporting Research

The extensive Cybrary collections continued to enhance the University’s high-quality research output.

Australian Digital Theses records in search engine databases such as Google, Yahoo! and others. Many of these services har- (ADT) Program vested the records daily and the records appeared The University of Queensland Library remained a high up in results lists. The service’s growth to a partner in a national initiative to create an online collection of more than 1,200 papers was an addi- directory of all dissertations from Australian univer- tional incentive for researchers to take part. More sities. A new initiative was the ADT Program Ex- than 60 academics were self-archiving their papers. pansion and Redevelopment Project. Funded by the Australian Commonwealth Department of Educa- The authors whose works were most frequently tion, Science and Training, under the Research retrieved were Mark Beeson (18,677), Brian Lovell Information Infrastructure Framework for Austral- (17,976) and John Quiggin (10,518). ian Higher Education, the project was supported under the Commonwealth Government’s ‘Backing Australia’s Ability’. WebLaw As part of the ongoing commitment to support legal Plans were made for the expansion of ADT’s re- research needs, the Cybrary was heavily involved in pository content to provide an index to all Austral- WebLaw, with the Law Library Manager the coordi- ian higher degree theses, whether in digital form or nator. WebLaw, a subject gateway to freely available not, and regardless of when or where they were full-text internet resources for Australian legal awarded. researchers, enhanced legal research by providing easy access to primary documents and other online The Postgraduate Studies Committee and the resources. The WebLaw database provided anno- Academic Board supported the recommendation tated links for all resources within the database and that students provide an electronic copy of their all resources were assessed for quality. theses in addition to the four print copies. The print copy kept in the University Library would be the WebLaw was a unique national collaborative project ‘official’ copy and the Cybrary would be responsible involving 22 of the premier academic, government for adding the electronic copy to the ADT program. and legal institutions in Australia. Each participating Access to the abstract only outside the UQ domain organisation was responsible for collecting key ensured control of the intellectual property. resources for one or more particular areas of law. The Walter Harrison Law Library contributed the European Union Law, Human Rights, and Dispute ePrints@UQ Resolution resources. Almost a million requests for Academic interest in ePrints@UQ increased stead- pages were received during 2004. ily in 2004. The provision of accurate download statistics allowed academics to track the usage of their research. The visibility of that research was hugely boosted by the inclusion of ePrints@UQ

The University of Queensland Library Annual Report 2004 25 AVEL AVEL Sustainable Knowledge Network (SKN) was a portal to quality resources in sustainable systems and engineering, managed by staff of the Dorothy Hill Physical Sciences and Engineering Library. Developments in 2004 included consultations to assist in the development of the Sudan Virtual Engineering Library (SudVEL). AVEL SKN staff were also involved in the Catalyst Centre for Society and Technology Winter School in Sustainability. Above, from left: Terry O’Neill, Kerry Kilner, Professor John Hay, John Arnold and Jan Fullerton at the launch of The Bibliography of Australian Literature: F-J Document Delivery The Cybrary’s document delivery service provided UQ researchers with access to resources not held AustLit in UQ collections. While use of the service re- The AustLit Gateway (www.austlit.edu.au) mained relatively high, the total number of requests changed its name during 2004 to AustLit: The Re- received (63,005) was a 4% decrease compared source for Australian Literature to reflect its status as with the previous year. In all, 23,571 items were a vital tool for the study and discovery of Australian received, down by 8% on 2003. The demand for literature. The Gateway remained an ongoing journal articles was responsible for this change, with collaboration between eight universities and the a decrease of 11%: the move to electronic format National Library of Australia, involving mapping the for journals would appear to have had an impact. history of Australian literary endeavours. The demand for books increased by 4%. Supply by Australian libraries was up by 3% and from over- The major achievement for the year was the publi- seas libraries up by 49%. The increase in the latter cation by the University of Queensland Press, of the was probably due to removal of the $60 charge 800 page The Bibliography of Australian Literature: previously levied for obtaining loans from overseas. F-J, the second of four proposed volumes recording The overall request fill rate was 95%, an excellent the publications by Australian writers who have result. published book length works of creative literature. Also known as BAL, the bibliography remained a key UQ researchers were appreciative of the service: element of the AustLit program, deriving its content “UQ Cybrary’s document delivery service was a treas- for the print volumes from the AustLit database. ure for anyone engaged in historical research. It was UQ’s Vice-Chancellor, Professor John Hay, and John enormously reassuring to be certain that everything Arnold (from Monash University) were general possible was being done to track down and obtain editors of the Bibliography project and Kerry Kilner, documents I need for my work.” Executive Manager of AustLit, was an associate editor. The first volume was published in 2001 and Material supplied from the Warehouse (where the final two were planned for completion by the lesser used material was housed), to the UQ com- end of 2007. The Fryer Library hosted over 120 munity increased by 7% to just over 9,670 items, people at the launch of the book on 26 November with a fill rate of 94%. 2004 by the Director-General of the National Library of Australia, Jan Fullerton, coinciding with the opening of a display entitled ‘Milestones in Australian Literary Bibliography’.

26 The University of Queensland Library Annual Report 2004 University Archives The Manager, Fryer Library and University Ar- chives, represented the Library on a number of The University Archives continued in its role as an University working parties. The purpose of the authoritative and reliable source of information on working parties was to develop strategies to ad- The University of Queensland and the people dress priority areas identified in the University’s associated with it. The Archives preserved and Strategic Recordkeeping Implementation Plan, provided access to the official records of the Uni- describing how the University will comply with the versity and its historical documents, photographs Public Records Act by 2007. The Archives contin- and publications, holding material from the estab- ued to have a problem with space and storage lishment of the University in 1910 and from UQ requirements which impinge on the long-term Gatton dating back to 1897. preservation of University records. The main client groups using the Archives were university staff and postgraduates, professional historians, Australian Dictionary of Biography researchers, family historians and heritage consult- ants, as well as the general community. Clients could access material in the Archives office by appointment during office hours or consult archival material in the Fryer Reading Room after hours by prior arrangement.

In 2004, 57.02 shelf metres were added to the collection, bringing the total collection size to 734 Photos from the University Archives: shelf metres. Significant additions were: Top: The first lecturers, 1911 Centre: The University during WWII, 1941 • Two metres of University Committee Minutes Bottom: The University of Queensland, aerial shot, 1947 from Records Management Services • Material relating to ‘Univations’, the joint Pavilion held by UQ, James Cook University and Griffith University at World Expo, 1988 (2.5 metres) • Two metres of folders of UQ Press Releases, 1983-1998 • Papers from the Australian Social and Economic Research Centre at the University of Queensland (3 metres) • 2002 Senate Business Papers • Open Learning Institute material (1 metre).

In 2004, 800 enquiries for information were satis- fied, 426 for administrative purposes and 374 for historical research. Complex enquiries have increased substantially over the last four years (see table below).

Archives Enquiries 2001-2004 Year Type Total Purpose Total Routine Complex Administrative Corporate (Evidence) (Memory) 2001 602 177 779 579 200 779 2002 568 257 825 558 267 825 2003 498 352 850 517 333 850 2004 427 373 800 426 374 800

The University of Queensland Library Annual Report 2004 27 Promoting the Cybrary

Communicating to the Cybrary’s clients about its wealth of resources and services continued to be a high priority.

Publications All branch and user guides were updated in accord- ance with the UQ corporate style and were distributed through all branch libraries and other service points around the University. The inaugural Friends of Fryer newsletter was produced as an insert for the September issue of Connections and proved very popular. Thousands of flyers were also created to advertise the many training sessions, new additions to the collection, functions, and other miscel- laneous services offered by the Cybrary.

The staff newsletter, Links, continued to be widely distributed and remained an important vehicle for staff communication. LINKS: Linking Information, News and Knowledge with UQ Cybrary Staff. Displays Display areas were available in most branch libraries to showcase special events or items from the collection, and installations were prepared either by Library staff or UQ staff and students, often for assessment purposes.

The Fryer Library upgraded its display and function areas to support the Friends of Fryer and other events. In 2004 a new display system was purchased to enhance the professionalism of exhibitions. The cable and acrylic hanging system featured stainless steel cables suspended from ceiling to floor, supporting acrylic panels on which pictorial images and text were specially printed (see picture above). Two cabinets were acquired and new lighting was installed. The new system was shown to advantage for the launch of the second volume of The Bibliography of Australian Literature in Novem- ber (see page 26), showcasing significant Australian writers as well as Milestones in Australian Literary Bibliography.

28 The University of Queensland Library Annual Report 2004 A Celebration of the Athens Olympics Hospital Accreditation With the Centre for Olympic Studies based at the The Joint Princess Alexandra Hospital/UQ Library University of Queensland, it was only fitting that the (PAH) mounted a display for the Magnet Hospital Cybrary acknowledge the 2004 Athens Olympics Accreditation process. PAH was the first in the with a colourful display of Olympic posters and Southern Hemisphere to apply for accreditation as other memorabilia from its collection. The display a ‘Magnet’ Hospital with the American Nurses featured copies of posters dating back to 1896, Credentialing Centre (see picture below). The memorabilia from Sydney 2000 and Melbourne display in the Library featured the Hospital’s magnet 1956, as well as books and other mementos. There submission and new books, directly related to were many items dealing with the administrative several of the forces of magnetism such as quality of side of the Olympics, including media and building care, nursing leadership and nurses as teachers. guides, and results and time-sheets.

Diversity Week Display The Dorothy Hill Physical Sciences and Engineering Library received a small grant of $200 for a Diver- sity Week activity. The funds were used to mount a display on Women in Architecture, Engineering, Information Technology and Physical Sciences.

The main feature was a series of posters detailing the personal stories, photos and words of advice from female academic staff and postgraduate students working in these traditionally male dominated fields (see picture below). The stories were also available via the Cybrary’s website. Social Sciences and Humanities Library Displays Another feature of the display was a statistical Foyer displays included: snapshot of all the disciplines which demonstrated • a feature on the diverse background and that engineering remained the most male-domi- interests of UQ students for Diversity Week nated discipline with over 80% male enrolments. in May • a display in July on Nobel-winning author Pablo Neruda to commemorate the 100th anniversary of his birth (see picture below) • an exhibition of Olympic memorabilia from UQ’s Centre for Olympic Studies in August • pictorial excerpts from the Forget Flinders: the Yanyuwa Atlas book donated to Fryer Library by the Yanyuwa people in September • photographs of the People’s Republic of China given to the UQ Chinese Students Association by the Chinese Embassy in October. Year of the Built Environment As 2004 was the Year of the Built Environment, a POLITICAL ICON display was mounted in the Architecture and Music Library to illustrate the theme of the year, Celebrate Pablo where we work, live and play. It included the just- released Draft South East Queensland Regional Plan. Copies of the document were available for Neruda 1904 - 1973 clients to take and a poster invited all to ‘have your say’ by phone or online. P PASSIONATE - PATRIOT - POET The University of Queensland Library Annual Report 2004 29 Working Together

None of us is as good as all of us and working with other university libraries strengthened the delivery of Cybrary services.

QULOC CAUL Queensland University Libraries’ Office of Coop- The University of Queensland continued to be eration (QULOC) continued as a collaborative actively involved in Council of Australian University organisation providing a framework for information Librarians (CAUL) activities throughout the year. exchange, best practice development, cooperative CAUL provided a useful communication medium activities and the promotion of common interests and opportunities for collaborative activities, includ- to support the teaching, learning and research ing various projects within the Australian Research needs of member institutions. Membership com- Information Infrastructure Committee (ARIIC); a prised thirteen university libraries from Queens- submission to the Senate Select Committee on the land, New South Wales and the Northern Territory. Free Trade Agreement between Australia and the United States of America; and a submission to the All six of the QULOC working parties (including Copyright Law Review Committee, Crown Copy- representatives from The University of Queens- right Inquiry. land) met several times during the year, providing an invaluable forum for sharing information and CEIRC (CAUL Electronic Information Resources professional expertise and joint projects. Profes- Committee) continued to negotiate sional development events organised during 2004 consortial agreements for trials and included: purchase of electronic database services. • University Librarians Forum, a seminar on Jocelyn Priddey, Senior Manager, Collec- issues that impact on the planning and tion Development (pictured at right), was operation of library services a highly valued member of the committee. • EndNote In-Service for Librarians seminar • Jay Jordan Public Lecture: The OCLC Surveys carried out via CAUL provided an effective Cooperative: Raising the visibility of libraries in a source of data for service improvement and in 2004 web world these included salary survey, library support for • Future Roles for Academic Librarians (see offshore students and staff, and librarian participa- workshop participants pictured below). tion in teaching development programs for academic staff. The CAUL Annual Statistics Report provided the Library with comparative figures for many areas of the Library’s operations.

Challenges in China The University Librarian, Janine Schmidt, along with several other University Librarians from CAUL, visited China in November on a discovery tour of library innovation. The group visited several university libraries in Shanghai, Beijing, Xian and Hong

30 The University of Queensland Library Annual Report 2004 Kong. The study tour was an enlightening and Australian Partnership for rewarding experience, giving the members of the group a better understanding of the education Sustainable Repositories environments from which international students The Australian Partnership for Sustainable Reposi- come. tories (APSR) was established as a three year project funded by the Commonwealth Department of Education, Science and Training under the Aus- tralian Research Information Infrastructure Com- mittee (ARIIC). Project partners were the Austral- ian National University (lead site), The University of Queensland, the University of Sydney, the National Library of Australia and the Australian Partnership for Advanced Computing. It responded to the call to develop the national research information infrastructure through a broad, repository-based architecture.

Above: CAUL members in China The project: • had an overall focus on the critical issues of the access continuity and the sustainability of Universitas 21 digital collections The Cybrary maintained its membership of Univer- • was designed to build on a base of sitas 21 Libraries Group, an international network demonstrators for digital continuity and of 17 leading research-intensive universities facilitat- sustainability, embedded in developmental ing collaboration and cooperation, including the repository facilities within partner institutions Universities of Edinburgh, Glasgow, Auckland, • was planned to contribute to national Singapore and Hong Kong. The Libraries group strength in this area by encouraging the assisted members to position themselves interna- development of skills and expertise and tionally, improve services, establish partnerships and providing coordination throughout the sector. benefit the educational and research endeavours of the parent universities by sharing intellectual capital. The Library’s testbed was aimed at concentrating Throughout the year collaboration, benchmarking on showcasing UQ research output, specifically, to and surveys were undertaken, including surveys on test the feasibility of extracting metadata from a eLearning, e-research and global students. variety of databases and repositories to populate a central portal. Group of 8 The University of Queensland was an active mem- OCLC ber of the Group of Eight Universities (Go8) com- The University of Queensland was one of 45,000 prising The University of Queensland, the Univer- members worldwide of OCLC (Online Computer sity of Adelaide, the Australian National University, Library Center), a non-profit library service and the University of Melbourne, Monash University, research organisation with the aim of increasing the University of New South Wales, the University access to the world’s information with reduced of Sydney and the University of Western Australia. costs. As an OCLC member, UQ provided access for its clients to WorldCat, a database listing 54 The Go8 Librarians group promoted cooperation million records for nearly every form of human and collaboration between the partner libraries. expression, including digitised collections, electronic During 2004, this included information exchange on resources, reference tools and what resources Rodski Client Satisfaction Survey, Alumni, were where around the world. benchmarking in technical services and activities in law libraries; and negotiations were undertaken for possible joint purchases.

The University of Queensland Library Annual Report 2004 31 Museum of Brisbane Reciprocal Borrowing A new partnership saw the Cybrary working with Applications for reciprocal borrowing received the Museum of Brisbane on various projects and from other institutions decreased by 13%. While exhibitions. The first event of this new collaboration QULOC applications decreased by 15%, those was the launch of the book Radical Brisbane by Dr from other institutions decreased by 5%. Within Raymond Evans and Carol Ferrier, published by QULOC, the largest number of applicants was from Vulgar Press. Griffith University, followed by Queensland Univer- sity of Technology, the University of New England The Museum provided curatorial and design advice and the University of Southern Queensland. for Fryer Library displays. Exhibitions planned included People and Plants, the 75th anniversary of City Hall in 2005 and ‘Radical Brisbane’ (working Delivering Worldwide title) in 2006, a major exhibition that will explore The Cybrary’s quality collections were recognised radical activity in the city over the last 180 years both nationally and internationally. The collections with a particular emphasis on the post-war period. were visible through the web-based Cybrary cata- The Museum of Brisbane planned to draw heavily logue, on the National Bibliographic Database via for both research and loans on the Fryer Library’s the National Library’s Kinetica Service and via the extensive collection. Online Computer Library Center’s WorldCat service.

The Cybrary both lent books and supplied photo- copies or scanned documents to Australian and overseas libraries, all in compliance with the Copy- right Act. There was a 1% decrease in the number of requests. Due to the rapid growth in online access to journals, the number of requests for articles from Australian libraries decreased by 6%. Through membership with OCLC, requests from overseas libraries showed an increase of 30% (albeit from a low base). Demand for copies of UQ theses dropped by 19%.

Left: An image used for the Cybrary Christmas card taken from the collection of the Fryer Library, Erucarum ortus, alimentum et paradoxa metamorphosis : in qua origo, pabulum, transformatio, nec non tempus, locus & proprietates erucarum, vermium, papilionum phalaenarum, muscarum, aliorumque hujusmodi exsanguium animalculorum exhibentur, by Maria Sybylla Merian, 1647-1717

32 The University of Queensland Library Annual Report 2004 Sharing Expertise

Sharing skills and knowledge with other experts was of benefit to the Cybrary’s service delivery.

Conference attendance Challenging Ideas, ALIA Biennial Cybrary staff presented papers at and attended a Conference 2004 wide range of conferences, seminars and work- Delegates from Australia and overseas gathered in shops locally, across the country and overseas. Queensland for the Australian Library and Informa- Attendance was not limited to library conferences, tion Association (ALIA) Biennial Conference 2004: as the skills required in libraries were varied. Staff Challenging Ideas. The Conference was a four-day also participated in health and safety, museums and event bringing together members of ALIA and archives, ICT, and management events, including: similar bodies from overseas, librarians, teacher- • ALIA 2004 Biennial Conference, Challenging librarians, students and academics from within Ideas Australia and overseas, to provide a forum to • 3rd International Lifelong Learning challenge views, enhance knowledge, skills and Conference, Lifelong Learning: Whose career potential and explore emerging trends in the Responsibility and What was Your Contribution? library and information sector. • VALA 2000, 12th Biennial Conference and Exhibition, Breaking Boundaries: Integration & The conference was opened by the Premier, The Interoperability Hon Peter Beattie MP and the Honourable Anna • Safety Institute of Australia 12th Annual Bligh, Minister for Education and the Arts provided Occupational Health and Safety, Visions 2004 the opening address. Keynote speakers included • 18th IDP Australian International Education Professor Glyn Davis, Vice-Chancellor, Griffith Conference, International Education: The Path University; Phillip Blackwell, Vice-Chancellor, to Cultural Understanding and Development Griffith University; Kay Raseroka, IFLA President; • Health Libraries Group Conference 2004, and Jay Jordan, President and Chief Executive Variety was the Spice of LIFE, Libraries and Officer, OCLC, USA. Information for Evidence • International Association of Music Libraries, Cybrary staff were members of the organising Archives and Documentation Centres committees and made a significant contribution to (Australia/New Zealand Branches), Biennial the success of the conference. The conference Conference, Music In A Digital World: organising committees were led by the Chair of the Directions, Initiatives & Collaborations Conference, Janine Schmidt, the University Librar- • Australian University Alumni Council (AUAC), ian. The Executive Manager, Biological and Health Conference 2004, Alumni – Advancing the Sciences Library Services, Heather Todd, the Ex- Connection – Professionals and Volunteers ecutive Manager, Physical Sciences and Engineering Working Together Library Service, Grace Saw, and the Executive • ALIA New Librarians’ Symposium, Beyond the Manager, Social Sciences and Humanities Library Stereotype Service, Anne Horn, contributed significantly to the • 2004 Australian Law Librarians’ Symposium, Program, Publicity and Sponsorship, and Trade Sub- Capitalising on the Law. Committees. (See Appendix 4 on page 53 for a full list of presentations and papers made by Cybrary staff.)

The University of Queensland Library Annual Report 2004 33 International Congress of Medical Librarianship The Cybrary, in partnership with Brisbane Market- ing and the Brisbane Convention and Exhibition Centre, presented the winning bid for the 10th International Congress of Medical Librarianship (ICML) to be held in Brisbane in 2009. Brisbane Marketing provided the funding for the University Librarian and the Executive Manager, Biological and Health Sciences Library Service, to travel to the IFLA (The International Federation of Library Associations and Institutions) Congress in Argentina to present the bid.

International Activities In 2004, many international visitors continued to visit the Cybrary. The Cybrary had 26 individual visitors and 15 delegations from 14 countries who came to view the facilities and discuss issues and management of service provision .

Delectable Designs Visit from Qatar Ministry of Higher On 29 November, the Cybrary organised a highly Education Officials successful seminar on library buildings, ‘Delectable In February, Mr Tareq Saeed Jabara and Mr Ahmad Designs’: Trends in Library Buildings, held at the UQ Al Hamadi, representatives from Qatar Ministry of Ipswich Campus (pictured above). Nearly 130 Higher Education, visited the Dorothy Hill Physical delegates from around Australia and New Zealand Sciences and Engineering Library. They were ac- attended the seminar and were happily rewarded companied by Mr Brendon Lutwyche, EPSA with new ideas and contacts for future library Faculty International Officer, and Ms Caroline building projects. Crosthwaite, School of Engineering. They were very impressed with the facilities, resources and The speakers delighted the audience with informa- services offered by the Cybrary. tive as well as entertaining presentations. Current developments in library building design were discussed and insights shared from many different partners involved in building projects—from the architect to the librarian to the project manager.

Speakers shared their trials and tribulations and enlightened all on the good, the bad and the ugly in current library design. They included Daryl Jackson, Daryl Jackson Architects; Hamilton Wilson, Wilson Architects; Sharan Harvey, Manager, Brisbane City Council Library Services; Nicki Moen, Manager, Christchurch City Libraries; Margaret Paten, Direc- tor of Information Services, Stuartholme School, Above: The Qatar visitors with librarian Fei Yu at far right Brisbane; and Alasdair McClintock, Director, UQ Above left: Participants milling at the Delectable Designs seminar at UQ Ipswich Property and Facilities Division. The lively and Top right (page 35), from left: Janine Schmidt, Mr Tin and Grace enjoyable Great Debate: Designing Better Libraries: Saw at the conclusion of Mr Tin’s Creating a Cybrary program Librarians Know Best concluded the event.

34 The University of Queensland Library Annual Report 2004 of Tennessee, was invited to The University of Queensland Library to discuss her research on the use of scholarly information. During her visit planning began on a survey, Journal Use and Reading Patterns, that will be conducted with staff and students at UQ in May 2005. The online survey will be used to evaluate scholarly communication patterns of staff and students at The University of Queensland and will replicate the survey conducted at the University of New South Wales and in several North American universities. The research will Creating a Cybrary program include analysis of eJournal use. (See Appendix 6 on Mr Tin from the Institute of Medicine 2, Yangon, page 60 for a full list of visitors to the Cybrary) Myanmar, participated in this program from January 19 to March 5. It was Mr Tin’s first trip overseas and he was very pleased to attend such a program Student fieldwork where he was able to learn, observe and participate The Cybrary continued to provide student field- in multiple facets of library operations. Mr Tin work placements. Placement opportunities were hoped to apply the knowledge gained upon his scheduled in the July break, enabling the Cybrary to return to his library in Myanmar. offer a coordinated program which provided activities across the Library in addition to work place- Discovering the Magic: Use of Scholarly ments in specific branch libraries. Seven students Resources (all from QUT) were provided with placements. All During a visit to Australia, Professor Carol Tenopir students were grateful for the learning experiences from the Centre for Information Studies, University and the knowledge and skills gained.

eZone in the Library Duhig Building, UQ St Lucia

The University of Queensland Library Annual Report 2004 35 Forging Community Links

Links with UQ Alumni, secondary schools and the community were strengthened to the benefit of all.

Graduate Membership Open Days New graduates continued to be offered one year’s The UQ Open Day at St Lucia was held on Sunday free membership as part of the pre-graduation 1 August. Tours were run in the Social Sciences and information package. The number taking up the Humanities, Dorothy Hill Physical Sciences and offer in 2004 increased by 2% for a total of 1,172. Engineering, Biological Sciences and Law Libraries Another 289 graduates renewed their membership. for 137 attendees. Library Management staff were available in the UQ Centre Cybrary booth to an- The Library successfully negotiated access to fur- swer over 245 questions from the public and to ther databases for UQ graduates and alumni. In dispense the ever popular Cybrary lollipops. addition to ProQuest and SilverPlatter products, UQ graduates and alumni were able to access a UQ Gatton Open Day was held on a sunny Sunday, range of databases from Cambridge Scientific 22 August. Three tours were conducted on the day, Abstracts, Informit and Ebsco. An online gateway attended by 30 visitors. Many preferred to drop in was implemented to provide convenient access to and have a look around the library on their way to the resources. or from other activities. Academic Schools promoted their activities. There were many displays of animals (including bilbies), plants and insects. The UQ Gatton Heritage Tour was officially launched on the day by the Vice-Chancellor, Professor John Hay.

The weather was not so kind for the UQ Ipswich Open Day held on Sunday 15 August. A blustery cool day kept some visitors away. Library tours, face painting, children’s story time, an internet treasure hunt and balloons galore were a part of the day in the Library, Building 8. Cybrary staff again operated an information booth in the courtyard outside Building 8 to answer questions and to give out information, brochures and giveaways to more than 2,000 visitors on the day.

Left: A couple of the star attractions at the UQ Gatton Open Day

Left: UQ Gatton Library Manager Karen Seymour conducting a tour of the library on Open Day

36 The University of Queensland Library Annual Report 2004 Friends of Fryer The Friends of Fryer Committee hosted a number of events successfully promoting Fryer as a centre of intellectual debate. The first was the opening of a display from the Denis Murphy Collection held in conjunction with the Royal Historical Society of Queensland conference Tropical Transformations: Twentieth Century Queensland.

Guest speakers were Professor Kay Saunders AM, School of History, Philosophy, Religion and Classics, and Emeritus Professor Colin Hughes, School of Political Science and International Studies. Also speaking were former Governor-General of Aus- Above: Joan Stanbury and Jan McGrath at the Miss Australia luncheon tralia, The Hon Bill Hayden AC, and Premier of Queensland, The Hon Peter Beattie MP. The display was officially opened by Professor John Hay AC, Vice-Chancellor of The University of Queensland.

For the second event, the Friends were treated to a special showing of the exhibition, Seeing the Collec- tion, at the James and Mary Emelia Mayne Centre. Guest speaker, Ross Searle, Director of the Univer- sity Art Museum, gave the Friends an excellent tour Above: Anne Horn, Executive Manager, Social Sciences and of the recently opened art museum. Humanities Library Service (third from left) with Friends of Fryer at the Seeing the Collection function at the Art Museum At the beginning of October, the Friends sponsored Below: The Hon Peter Beattie MP, Manfred Cross, The Hon Bill a panel session at the Brisbane Writers Festival with Hayden AC and Professor John Hay AC at the Denis Murphy Display opening Amanda Lohrey, author of The Philosopher’s Doll, in conversation with Jan McKemmish.

The year concluded with a Christmas lunch featur- ing guest speaker Professor Kay Saunders AM presenting her research on the Miss Australia Quest. Miss Australia 1964, Jan McGrath, and Miss Australia 1959, Joan Stanbury, gave personal insights into their experience, much to the enjoyment of a capacity crowd at the UQ Staff Club.

Friends of Fryer patron Kaye de Jersey and University Librarian Janine Schmidt at the Denis Murphy function

The University of Queensland Library Annual Report 2004 37 UQL Cyberschool UQL Cyberschool UQL Cyberschool linked more than 160,000 Queensland high school students from over 160 secondary schools to a wide variety of online information resources. In 2004, the number of schools taking subscriptions to electronic databases through UQL Cyberschool increased to 173 (up by 23%). The number of database subscriptions increased to 398 (up by 30.5%) for 32 (up by 10%) different electronic databases. Various free trials were offered during the year, with some being available for short periods of time and some becoming permanent offerings for schools.

Awards In 2004, the UQL Cyberschool won the inaugural peer nominated IASL (International Association of School Librarianship) Softlink Award, which recog- nises significant contributions to school librarianship Charitable Cybrary Staff by school library specialists, educators, and/or Cybrary staff contributed to a number of charities, researchers. hosting events to support: • Australia’s Biggest Morning Tea (Cancer Tours and Training Council Australia) School groups continued to bring classes of Year 11 • SIDS and Kids Red Nose Day (SIDS Australia) and 12 students to the Cybrary to conduct research • Jeans for Genes Day (Children’s Medical for specific school assignments. UQL Cyberschool Research Institute) Coordinators provided tours and training for school • National Bandanna Day (CanTeen). students to improve their information literacy skills, to locate and use resources in the Cybrary, and to In 2004, Cybrary staff again raised funds for the experience university life and research. World’s Greatest Shave for a Cure, with more • 69 school groups were given tours of branch colouring of hair than shaving of locks compared libraries for a total of 1,598 school students with previous years. • 64 school groups were given training in using the Cybrary catalogue and UQL Cyberschool To finish the year, the Information Access Service page for a total of 1,411 school students staff collected grocery and other items to be raffled • five hands-on training sessions were conducted in Christmas hampers, raising $720 for Camp for 226 school staff in the use of databases. Quality, a charity helping children living with cancer. The Social Sciences and Humanities Library staff Seminar selected the Salvation Army for their Christmas donation. In 2004, the UQL Cyberschool held its second successful seminar, Schools, Scholars and Cybraries – Law Library’s Deidre Long on stage Winning Ways. The themes included advocacy, getting the chop for a good cause promotion and marketing of the School Library. As in 2003, leading presenters were selected and invited to address and challenge attendees from the secondary school community. Over 120 School Principals, Heads of Department and teacher- librarians attended the seminar held at the College Playhouse, The Women’s College, UQ St Lucia. The feedback was overwhelmingly positive and planning has begun for the 2005 seminar.

38 The University of Queensland Library Annual Report 2004 A Matter of Quality

The Cybrary measured, monitored and updated, where needed, its resources and services in response to client needs.

Client Feedback Financial Management Following the Rodski Client Satisfaction Survey The Library was allocated $26.8 million from the conducted in 2003, the Cybrary actively responded UQ operating grant which represented an increase to the suggestions made for improvement in its of 4% on the 2003 allocation. As in recent years, in resources and services. casting the budget, 44% of this money was allocated to staffing, 46% to library materials and 10% The Electronic Suggestion Box continued to be to maintenance and equipment. Funding from UQ available from the Cybrary’s website. It was a operating grant, hospital contributions and Ipswich simple but timely and effective mechanism for totalled $29,157,141. clients to provide feedback on how well the 2004 Funding Cybrary met their needs. In many cases, it was Source of Funds $ simply to let off steam. Valuable suggestions were Operating Grant 20,351,000 Ipswich 1,330,000 implemented to improve services, much to the Tuition Fees 5,797,204 approval of the Cybrary’s clients, for example: State Government Grant 81,408 External income 772,444 “Thank you for fixing up the log-out feature when Research Infrastructure Block Grant 650,000 accessing a patron record. It’s great to see that client Surplus (Carry Forward) 175,085 comments were acted upon.” Total 29,157,141

Research Infrastructure Block Grant The Cybrary received a total of 1,137 suggestions External Income and comments, up 23% on 2003. There was much State Government debate concerning the Cybrary’s policy on restrict- Grant ing the use of USB drives in compliance with the Copyright Act and the commercial database li- cences the Cybrary signs on behalf of the Univer- sity. Most of the issues raised were addressed. Tuition Fees

Ipswich Major areas of interest were:

Circulation: Other: 6% Carry 2% Building: Forward 7% Operating Grant

Materials Budget Services: While 2004 saw an improvement in the Australian Catalogue: 59% 26% dollar against the US dollar, it merely returned to 1997 levels. It remained at low levels against both the Euro and the British pound, each of which was used significantly to purchase resources. With

The University of Queensland Library Annual Report 2004 39 subscription-based material continuing to rise above Library Review CPI rates, the real purchasing power of the Library The review of the Library was undertaken within material budget was at 1995 levels. The Research the framework of the Handbook of University Infrastructure Block Grant (RIBG) funding from the Policies and Procedures, Review of Academic and Deputy Vice-Chancellor (Research) alleviated the Administrative Service Units, and focused on core necessity to cancel subscription based products. issues of performance and planning and other relevant strategic objectives as set out in the Uni- The Library took a strategic decision to continue versity’s Strategic Plan 2004-2008. As part of the with its project, commenced in 2003, to address review process the Library undertook an extensive some of the inadequacies in its monograph collec- self review, producing an informative document tions identified by the Materials Availability Survey. valuable for future reference. An additional $500,000 was allocated to Monograph Research Support and Teaching and Learning Sup- An external review committee met in the first port. Additional funding was also allocated to the week of November. The committee was chaired by Fryer Library and the hospital libraries to facilitate Dr Anthony Ferguson, University Librarian, Univer- ‘catch up’ monograph purchasing. sity of Hong Kong and included: • Janet Copsey, University Librarian, Funds were also obtained from the Ipswich budget, University of Auckland, New Zealand the Gatton Upgrade project, as well as contribu- • Professor Paul Greenfield, Senior Deputy tions from the three teaching hospitals as part of Vice-Chancellor, UQ the management of the hospital libraries. • Nick Tate, Director, Information Technology Service, UQ Expenditure • Professor Mick McManus, Executive Dean, By the end of the year, funds were expended as Faculty of Biological and Chemical Sciences, follows: UQ (representative for the Executive Deans) Expenditure 2004 • Professor Cindy Gallois, Director, Centre for Account $ Social Research in Communication, School of Salary Materials 12,999,950 Psychology, UQ St Lucia (representative for Salaries 12,324,688 Maintenance 2,201,273 the academic staff at UQ St Lucia) Equipment and Furniture 376,295 • Dr Colin Birch, Director of Studies, Faculty of Total 27,902,206 Natural Resources, Agriculture and Veterinary Science, UQ Gatton As a hedge against currency fluctuations, the Library (representative for the academic staff at UQ purchased US$750,000 in ‘forward currency’ in Gatton) August. This currency was used towards the pay- • Dr Bernard McKenna, Senior Lecturer, UQ ment of print subscription products. In March, the Business School, UQ Ipswich (representative Library was again able to negotiate an ‘early pay- for the academic staff at UQ Ipswich) ment’ discount for Elsevier subscriptions which • Margaret Gauld and Karen Borchardt, helped defray the 5% price rise. Committee Secretaries. The value of the Australian dollar rose in the last The Review Committee conducted interviews, read quarter of 2004 which resulted in a surplus of relevant documents (including the Library’s submis- unexpended funds in early December before the sion) and produced a report with recommenda- University’s fiscal close. A contingency list of pro- tions. The report was presented to the Deputy posed purchases was compiled in anticipation of Vice-Chancellor and the University Librarian in such an occurrence. The funds were used to pur- December 2004. The Library developed a response chase a range of resources to enhance research by to the recommendations to be presented to the UQ scholars. Vice-Chancellor’s Executive early in 2005.

40 The University of Queensland Library Annual Report 2004 Students at work in the Hospital Library Accreditation Biological Sciences Library In March 2004, the Herston Medical Library was included in the accreditation undertaken by the Australian Council on Healthcare Standards (ACHS) of the Royal Brisbane and Women’s Hospital. The hospital received an ‘Outstanding Achievement’ rating. Professor Peter Brooks, Executive Dean, Faculty of Health Sciences, wrote saying that the Herston Medical Library was given a great accolade by the ACHS, indicating a ‘world class’ rating for the library.

As well as the overall accreditation for the hospitals there was also accreditation required at teaching Client Focus Groups hospitals for medical specialities. The Mater Librar- The Cybrary’s website continued to grow. In 1998, ian met with Dr Simon Journeaux, Director of focus groups had been carried out to explore Orthopaedics, and the Orthopaedics accreditation optimal structure and presentation. The website team to assess the Library’s resources and services was further developed to conform to the Universi- for the accreditation of Mater as a teaching hospital ty’s template, to include new content and to reflect for orthopaedics. The assessors were very im- analysis of website usage. In October, focus groups pressed with all the services and resources. were conducted to explore the effectiveness of the latest version of the Cybrary’s website.

There were six focus groups, two with undergradu- Understanding the Staff ates, two with postgraduates and two with aca- The biennial Library Staff Perception Survey was demic staff. Overwhelmingly, the response was conducted, providing staff with an opportunity to positive in that the participants used the website to state their opinions on how well they thought the access a ‘wealth of resources’. Many commented Library was performing in relation to what they that they liked the minimal use of graphics and thought was important. The Quality Advisory simple blue, red and white colour scheme. Some Group reduced and reworded questions from the dislikes were the small font size and the two col- previous survey (2002) and, for the first time, staff umn layout of the sub-pages as they did not see the were able to submit their answers electronically, second right hand column. Some small changes securing complete privacy. were made, including the addition of a website search facility. A total of 129 surveys were returned and the overall results indicated that staff valued the quality, The Library Management Group made plans to commitment and dedication of the staff and the study the report for use in making informed deci- friendly working environment. About 86% of staff sions on future website development. The website wanted to be working for the Library in a year’s was the front door to the Library and it was essen- time. However, issues with management, communi- tial that it be easy to use by all Library clients. cation, heavy workloads and lack of recognition continued to be points of dissatisfaction. Some Other focus group sessions were conducted in actions were taken to address these issues, includ- November to investigate the clients’ view of what ing the reintroduction of the Cybrary Staff Excellence services and facilities were valued in the current Awards. Opportunities for further improvements Biological Sciences Library building and what they were tabled for discussion at the Cybrary’s Annual wanted in the refurbished building. Many com- Planning Session in 2005. mented that they wanted more resources, espe- cially computers, and that they hoped the refurbished facilities would optimise space and reduce noise levels.

The University of Queensland Library Annual Report 2004 41 Maximising Staff Contributions

Staff development activities ensured that all staff were equipped to deliver leading-edge services.

Recruitment and Selection Employee Relations The Cybrary’s services were delivered by well Few employee relations issues arose in 2004. Those trained, motivated and dedicated staff. Substantial that did were managed successfully. Rehabilitation effort was put into recruiting and selecting the best programs were successfully implemented to assist possible staff. Web-based recruitment information several staff returning to work from injury or illness. kits were made available to all applicants for Training workshops were run to raise awareness Cybrary positions. The position descriptions for all and increase the skills of staff in a number of areas levels of position referred prospective applicants to where there had been new legislative requirements the web address for the kits. introduced into the workplace, for example, the new Workplace Advisory Standard on Harassment Apart from the selection of staff for generic posi- and the impact of industrial relations decisions on tions, several senior positions were also filled. The the Library. position of Manager, Network Services, was filled by Eric Hornsby and a newly created position of Future Focus Program 2004 Senior Librarian at the Herston Medical Library was 22 April The Transformation of Biological Information filled by Andrew Heath. The Library Technology Professor John Mattick, Director, Institute for Molecular Bioscience Service team was augmented with several positions. Two additional Library Systems Engineer positions 25 May The War in Iraq; the war of terror - there has to be a better way? and another Senior Library Systems Programmer Professor Kevin Clements, Director, position were added in recognition of the growth Australian Centre for Peace and Conflict Studies and complexity of the ICT environment in the 30 June Queensland Health Skills Development Centre - Library. new skills for new times Professor Michael Ward, Head, Central Clinical Division, School of Medicine The Library developed a web-based e-recruitment system for casual staff which streamlined the work 29 July Future directions for education and John Paul College involved in recruiting casual staff for the semester Stephen Paul, Headmaster, John Paul College workload peaks. The system was designed in 2003 16 August The New Business Services and implemented successfully in 2004. It was mar- Paul Mullooly, Chief Financial Officer, keted via the Cybrary website. The e-recruitment UQ Business Services database allowed Human Resources staff to search 14 September IMBcom - current research and future on a variety of fields including work experience, opportunities availability to work, and preferred work location. Dr Peter Isdale, Chief Executive Officer, IMBcom Pty Ltd The database was also customised for use by the Faculty of Natural Resources, Agriculture and 25 October Ontology and the semantic web Professor Robert Colomb, Veterinary Science. Data and Knowledge Engineering Group

17 November The role of the Chancellor and his vision for the University Sir Llewellyn Edwards, Chancellor, The University of Queensland

42 The University of Queensland Library Annual Report 2004 Staff Development and Training Library Wellness Program - 2004 Staff development remained one of the keystones 13 May Pilates Workout Lauren Young, Exercise Physiologist, of successful service. All staff were encouraged to Centre for Physical Activity and Sport Education, attend various staff development training work- School of Human Movement Studies shops and activities. Cultural awareness workshops 23 June Confident and Competent Children were beneficial for staff, providing them with skills Divna Haslam, Clinical Psychologist, to adapt to a growing international student popula- Parenting and Family Support Centre tion. All staff working in service areas were encour- 1 September Food to boost your energy and how food can aged to attend customer service skills workshops to affect your mood! Aloysa Hourigan, Nutrition Program Manager, provide additional training and reinforce existing Nutrition Australia skills to assist them in their work in a busy cus- 19 October Managing your medications tomer-based environment. Geraldine Moses, Senior Pharmacist, Drug Information Department, The Library’s Staff Development Program was Mater Health Services supplemented by attendance at external events provided by the Australian Institute of Management, Association for Tertiary Education Management, the Australian Vice-Chancellors Committee and the Queensland University Libraries Office of Coopera- tion (QULOC). The modules in the QULOC Man- agement Skills Development series were developed by members of the Staffing Issues Group and were targeted specifically at library staff.

Staff also attended the Leadership and Development series and the Fundamentals of Management series run by the Teaching and Educational Development Institute (TEDI) on campus. Supervisory and management skills training was compulsory for staff Rotation and Development working as supervisors or managers. Scheme (RADS) The Library’s Rotation and Development Scheme Attendance at both national and international continued to be successful with its second round of conferences was encouraged and supported. Signifi- participants all reporting very positive experiences cant conferences attended by Library staff in 2004 from their job rotation or skills enhancement place- included VALA 2004 organised by the Victorian ment. The scheme encouraged cross fertilisation of Association for Library Automation, the American ideas, skills and knowledge. This year the sections Library Association Conference 2004, EDUCAUSE involved in hosting participants were Library Cor- 2004 and the Australian Library and Information porate Services, Information Access Service and the Association Biennial Conference (see details on pages Princess Alexandra Hospital Library. 33 and 53).

The Future Focus (see table at left on page 42) and the Library Wellness Programs (see table above right) were highly successful in 2004, with all sessions well attended. Speakers were invited from both within and external to the University. The University Librarian also continued presenting her very popular staff update sessions twice a year (see photo above right).

Above right: Janine Schmidt presenting a Staff Update session Below right: The Information Access Service Serials area The University of Queensland Library Annual Report 2004 43 Train the Trainer The goals of this program were to enhance the instructional design and presentation skills of Li- brary staff and to increase the confidence of Library staff who train clients. In particular, the course helped staff to: • discover their own learning styles • design skills-based classes that cater for different adult learning styles • use questions to facilitate learning • design, practise and present in a supportive environment Above: The Library Management Group • exchange ideas about best practice in training Back from left: Chris Taylor, Grace Saw, Anne Horn, Mary Lyons in a forum with colleagues. and Andrew Bennett; Seated: Janine Schmidt and Heather Todd The Library’s Train the Trainer course was run once, for eight new library staff. By December 2004, over Management Development 88 staff had attended the program since its imple- Programs mentation in 2000. In 2004 all HEW8 managers participated in the shadowing stream of the Management Skills and Mentoring Development Program. They ‘shadowed’ all members of the Library Management Group. These ‘shadowing’ sessions gave participants the opportunity to observe the management and leadership styles of the Executive Managers and to discuss the responsibilities of their roles and their decision making and problem solving strategies. Project management opportunities were also given to several HEW8 managers. Advisory Groups The Transition to Management Program for HEW6 The Library’s internal advisory groups provided an Librarians was finalised ready for implementation in effective forum for discussion of new ideas, prob- 2005. Consisting of several streams—formal man- lem solving and management and communication of agement skills training, participation in recruitment services and resources. The groups included: and selection activities and exposure to human • Circulation Advisory Group resource issues, Library project activities and a • Collection Development Advisory Group ‘shadowing’ of HEW7/8/9 Coordinators and Manag- • Digitisation Advisory Group ers—this program was developed to assist librarians • Document Delivery Advisory Group prepare for the transition to a management role. • Quality Advisory Group • Teaching Learning and Events Advisory Group A new program for HEW3/4/5 Library staff was also • Workplace Health and Safety Committee. implemented in 2004, Personnel Management Skills for Cybrary Staff Series, the aim of which was to Some issues discussed during the year included: enhance the skills of supervisors and other staff. • online payments for overdue amounts and fees The first two modules were presented in 2004— • service to remote students Emotional Intelligence workshop and a Personnel • new workflows for course materials Management Policies and Information session—and • difficulties with electronic document delivery the third module, Discrimination and Harassment in due to firewalls the Workplace was prepared for scheduling in early • the acquisition of electronic resources 2005. • processing relocated material • licensing issues related to CDROMs.

44 The University of Queensland Library Annual Report 2004 Planning and Review Sessions Following on from the initial Thinking Outside the Box planning and review sessions held in November 2003 several additional sessions were conducted in February by facilitator Jon Morgan. Focusing on innovative thinking and creativity, staff were asked to consider several issues requiring improvement that were raised in the Rodski survey. The Library Management Group then evaluated all suggestions for inclusion in the list of operational priorities.

LITLOs The Library Information Technology Liaison Officer program expanded during 2004. An additional 18 Library staff completed the Level 1 training, while 13 Library staff completed the Level 2 training and graduated as fully qualified LITLOs. The program Left: Thinking Outside the created valuable staff development opportunities, Box as well as providing a cadre of skilled and knowl- edgeable staff in branch libraries. LITLOs were able to deal with the majority of the straightforward ICT problems. More complex problems were referred to the Workstation Support Team in the Library Technology Service.

Pictured above: The LITLO graduation in April Pictured at left on page 44: HML’s Ruth Foxlee conducting information skills training

The Social Sciences and Humanities Library Information Desk

The University of Queensland Library Annual Report 2004 45 Janine Schmidt Award Winning Staff members 2004 was indeed a year of acknowledging the skills of UQ Cybrary staff.

ALIA Achievers University Librarian Janine Schmidt was honoured as a Fellow of the Australian Library and Informa- tion Association for her contribution to the library industry, particularly her achievements during her ten years at The University of Queensland.

Wendy Furlan, Belinda Weaver and Anna Drew Belinda Weaver, ePrints@UQ Coordinator and author of Catch the Wave: find good information on the Internet fast, won the ALIA Queensland Library Achiever of the Year prize for her commitment, dedication and outstanding professionalism to the library field.

Anna Drew, library assistant in the Social Sciences and Humanities Library, won the ALIA Library Technician of the Year (Queensland) for her dedication and skill in the job.

QUT Prize Wendy Furlan from the Biological Sciences Library received the QUT prize for achieving the highest Andrew Heath at left aggregate result in the Graduate Diploma in Library and Information Studies for a part-time student completing the course in the appropriate time period for normal progression.

Margaret Waugh Bursary Herston Medical Library’s Andrew Heath received the annual Margaret Waugh bursary for his work on the Personal Digital Assistant project. He put the funds towards registering for the Online conference Fiona Marshall in Sydney in 2005. Jill Maalsen Miracle Workers Several Cybrary staff were nominated by their peers for UQ Miracle Worker awards because of Daniel Callan their ‘selfless concern for others, sharing of knowledge, excellent communication skills, leadership Trish Bichel Val Lawson skills, willingness to help others and high ethical or moral stance’. The recipients for 2004 were Trish Bichel and Val Lawson (Social Sciences and Humani- ties Library), Daniel Callan (Library Technology Service), Jill Maalsen (UQ Ipswich Library) and Fiona Marshall (Library Corporate Services).

46 The University of Queensland Library Annual Report 2004 1. Organisational Structure

University Librarian Janine Schmidt

Executive Manager, Executive Manager, Executive Manager, Social Sciences and Humanities Biological and Health Physical Sciences and Engineering Library Service Sciences Library Service Library Service Anne Horn Heather Todd Grace Saw • Archives • Biological Science Library • Architecture and • Graduate Economics • Gatton Library Music Library and Business Library • Health Sciences Libraries: • Dorothy Hill Physical • Fryer Library Dentistry Library Sciences and • Ipswich Library Herston Medical Library Engineering Library • Law Library UQ Mater McAuley Library • International and • Social Sciences and The Joint Princess Alexandra Consultancy Services Humanities Library Hospital /UQ Library

Executive Manager, Library Technology Service: Andrew Bennett

• IT Planning, • IT Contracts • Imaging • Workstation • Systems Management, • AskIT Support Support maintenance and Support (computer • Network • Printing • eZones in the • Library help and Management Support Library, Duhig Information training) Building Technology Liaison Officers Executive Manager, Corporate Services: Mary Lyons

• Administrative • Facilities • Finance and • Personnel • Strategic support planning and accounts Resources Planning • Business management (including • Library Staff • Occupational Continuity • Security non-materials Development Health and Planning budgeting) • Quality Safety • Client • Research and Assurance • Freedom of information Development • Publications (including Information skills training • UQL • Communication performance • Public • Community Cyberschool strategies measures) Relations Services • Marketing • Market • Mail Centre Research • Shelving coordination

Executive Manager, Information Access Service: Chris Taylor

• Lending • Circulation • Negotiations • Collection • Selection policy and docment with development and • Cooperative delivery materials policy and deselection activities coordination suppliers implementation of resources • OPAC access • Electronic • Innopac • Materials • Copyright management Resource • Warehouse budgeting • Collection • Web content Delivery collections • Acquisitions management (public and • Preservation intranet) The University of Queensland Library Annual Report 2004 47 2. Facts and Figures

1. Funding 2004 2003 2002 Operating Grant 20,351,000 24,949,000 23,469,009 Carry Forward 175,085 -123,000 -138,622 Ipswich 1,330,000 958,485 1,052,000 Tuition Fee Income 5,797,204 State Government Grant 81,408 External Income 772,444 Other Income 2,401,000 1,765,541 Research Infrastructure Block Grant 650,000 650,000 600,000

Total 29,157,141 28,835,485 26,747,919

2. Expenditure Salaries 12,824,441 11,942,000 11,005,722 Materials 12,818,773 12,785,000 11,932,555 Maintenance and Equipment 2,621,200 3,468,000 3,241,546 Refurbishment Projects 29,810 Research/Infrastructure Materials 650,000 650,000 600,000

Total 28,914,414 28,845,000 26,809,633

3. Library Staff Professional Library Positions 86.98 84.59 74.27 Specialist Managers and Coordinators 9.00 9.84 9.97 Support Staff 152.85 154.44 139.77

Total 248.83 248.83 224.01

4. Services Items Lent 1,639,030 1,622,772 1,576,463 Items Shelved 2,190,116 2,371,781 2,562,865 Items supplied to outside libraries* 21,050 24,614 27,325 Items received from outside libraries* 21,760 25,530 31,786 Information Skills classes held 2,686 2,672 2,862 Information Skills program attendees 51,417 44,082 44,847 Normal Opening Hours per week 81 81 81 Queries answered 339,535 275,186 394,056 Turnstile counts 3,303,042 3,325,115 3,287,156 * (Note: These figures include external requests only)

48 The University of Queensland Library Annual Report 2004 5. Collections 2004 2003 2002 Books: total volumes 1,368,770 1,346,712 1,326,660 Periodicals: total volumes 782,984 784,550 782,427 Total Bound Volumes 2,151,754 2,131,262 2,109,087 eBooks 312,459 296,000 135,000

6. Branch Library Statistics

Enquiries Monograph Journal Total High Use Auto Total Doc Del Doc Del Volumes Volumes Volumes Loans Loans Loans Supplied Received /renewals Ext/Internal Ext/Internal

Social Sciences and Humanities Library Service Graduate Economics and Business 6,570 11,364 12,202 23,566 203 - 10,641 46/2 - Fryer 356,133 90,192 9,431 97,623 - - 45,696 232/16 - Ipswich 12,546 29,819 1,933 31,752 6,869 13,364 62,100 405/246 568/405 Law 28,256 28,655 54,517 83,172 29,299 19,328 74,448 381/37 - Social Sciences and Humanities 93,590 667,285 188,624 855,909 98,556 580,613 696,073 7,822/1,808 8,390/2,184

Physical Sciences and Engineering Library Service Architecture and Music 21,440 59,042 14,661 73,703 15,907 - 49,875 343/122 708/137 Dorothy Hill Physical Sciences and Engineering 36,692 85,848 107,403 73,239 12,338 43,721 110,419 2,557/254 2,697/1,184

Biological and Health Sciences Library Service Biological Sciences 25,581 88,261 82,639 170,900 10,988 104,618 178,338 4,141/2,651 3,688/7,721 Dentistry 5,376 5,318 4,114 9,432 - - 12,975 191/280 305/398 Gatton 10,322 47,004 16,127 63,131 2,413 25,271 52,883 442/929 949/2,110 Herston Medical 14,197 22,866 47,653 70,519 - - 27,497 2,024/4,206 3,213/3,376 Princess Alexandra Hospital 6,496 3,830 9,130 12,960 - - 18,302 506/993 1,675/2,317 UQ/Mater McAuley 6,284 6,924 11,419 18,343 - - 11,500 489/1,060 1,675/2,317

Warehouse 223,776 294,000 517,776 - - (included in 1,465/5,168 - Branch totals)

Other Loans and Renewals - - - - 288,203 - - 800 (Archives)

TOTAL 388,748 1,368,770 782,984 2,151,754 176,573 580,613 1,639,030 21,050/17,692 23,760/21,475

The University of Queensland Library Annual Report 2004 49 3. Cybrary Staff

Corporate Services Information Access Service University Librarian Janine Schmidt Executive Manager Chris Taylor Personal Assistant Cheryl Byrnes Senior Manager, Collection Development Carly Barrett Jocelyn Priddey Executive Manager Mary Lyons Manager, Integrated Library System Carolyn Jones Personal Assistant Suzanne Green Copyright Coordinator Tom Joyce Library Review Manager Margaret Gauld Catalogue Coordinator Dagnija McAuliffe Human Resources and Staff Development Coordinator Senior Librarian Kris Abbott Joanne Rutherford Librarians Mary Kenyon Human Resources Officer Judy Ashwin Andrea Matos Facilities Coordinator David Smith Rosemary Meiklejohn Administrative Officer, Facilities Fiona Marshall Dell Schramm Finance Coordinator Richard Craig Noela Stallard Accounts Officers Don Smith Helen Stephanos Roxanne Taylor Pam Tonkin Promotions and Publications Coordinator Penelope Verrall Suzanne Parker Senior Library Assistants Kerry Brezac Graphic Designer Janine Nicklin Helen Cook Manager, Information Skills and Community Outreach Wendy Penboss Deborah Turnbull Gisela Possin Senior Librarian - ePrints@UQ Belinda Weaver Margaret Powell Librarians - UQL Cyberschool Liz Blumson Susan Sawyer Noeleen Fleming Anne Smith Librarians Lucy Peachey Michael Stewart Noela Yates Jane Warnick Library Assistant Alan Basford Library Assistants Helen Bourne Shelving Coordinator Eva Lewandowski Irene Bull Administrative Assistants Karen Platz Maria Campbell Cheryl Swenson Susan Davidson Service Support Assistant Peter Gate Julie Drew Patricia Gollschewski Ann Gray Emily Hibberd Library Technology Service Pauline Napier Executive Manager Andrew Bennett Fiona O’Rourke Personal Assistant Janell Dwyer Julie Pratt Manager, Network Services Eric Hornsby Jessica Reilly Library Systems Engineer Daniel Callan Wayne Sharma Justin Desfontaines Annette Steen Mark Prior Leslie Tow Coordinator, IT Training Denise Frost Robert Wilkinson Project Development Librarian Kingsley Gurney Document Delivery Assistant Linda Cross Library Technology Project Officer Cristiaan Kortekaas Service Support Assistants Eric Alaszewski Database/Web Access Librarian Warren Ham Regnhild Eg IT Support Assistant Karen Desfontaines Louise Fathers Workstation Support Officers Jacqueline Aberdeen Megan Kenny Jay Basford Kevin McNeill Robert Bowen Renee Nuskee Mark Conlon Lynn Reid Mandy Fisher Damien Ryan Tristan Schoonens Administrative Assistant Gail Roudenko Supervisor, AskIT Help Desk Wendy Fitzmaurice Trainer, AskIT Help Desk Alex Rohan AskIT Help Desk Officers Andrew Alcorn Patricia Escalon Fiona Stroud Timothy Sudholz

50 The University of Queensland Library Annual Report 2004 Biological and Health Sciences Executive Manager Heather Todd Personal Assistant Jill Dahm

Biological Sciences Library Manager Irene Sachs Librarians Sue Curlewis Wendy Furlan Greg George Karen Joc/ Di Thornthwaite Margo Till-Rogers/Kelly Whitehorne Senior Library Assistants Judy Anderson Barnaby Casson Library Assistants Diana Cassidy Lisa Clayton Louise Davies Angela Kenna Service Support Assistants Melissa Cadden Christian Giffing Greg Hillcoat Belinda Spinaze Michael Sullivan Austin Terry

Herston Medical Library Manager, Health Sciences Libraries Lisa Kruesi Senior Librarian Andrew Heath Librarians Lars Eriksson Ruth Foxlee Physical Sciences and Engineering Pauline McLeod Keryl Michener Executive Manager Grace Saw Di Thornthwaite Personal Assistant Julie Ceslis Senior Library Assistant Judy Turner Library Assistants Justin Clark Architecture Music Library Isabelle Davies Manager Elizabeth Jordan Angela Legge Librarian Catherine Bauer Jennifer Long Senior Library Assistant Annette Scott Service Support Assistants Dianne Waters Service Support Assistant Jeanette Jonsson Peter Wyborn Librarian - Rockhampton Base Hospital Sarah Thorning Dorothy Hill Physical Sciences and Engineering Library Librarian - Toowoomba Hospital Kaye Lasserre Senior Librarian Nicole Clark Librarians Anne Draper UQ/Mater McAuley Library Susan Lockeridge Senior Librarian Jackie Chamberlin Larah Seivl-Keevers Librarian Kelly Dann Jan Sullivan Senior Library Assistants Ann Gray Leith Woodall Barbara Heath Phil Yorke-Barber Natalie Willson Fei Yu Senior Library Assistant Pauline Lister Princess Alexandra Hospital Library Library Assistants Gaby Asenjo Senior Librarian Robyn Spooner Donalda Ewins Librarian Jenny Hall Dot Gollner Senior Library Assistants Susan Beckinsale Ivana Mimovic Micheline Francois Susan Wilson Service Support Assistant Kerry Breen Service Support Assistants Ron Henderling Dentistry Library Courtney Moran Librarian Kathy Hibberd William Murdock Senior Library Assistants Thelma Campbell

UQ Gatton Library Manager Karen Seymour Senior Librarian Maria Chalmers Librarian Marg Schindler Joanne Spicer-Otto Senior Library Assistant Jennifer Charles Senior Library Assistant/AskIT Support Officer Elizabeth Reaves Library Assistant Shirley Hudson Service Support Assistant Katrina Mason The University of Queensland Library Annual Report 2004 51 Social Sciences and Humanities Library Manager, Social and Behavioural Sciences Bill Beach Manager, Business, Economics and Law Karen Borchardt Manager, Arts Ros Follett Senior Librarians Mark Cryle Tanya Ziebell Librarians John Anderson Jana Atrens Justine Cawley Helen Cooke Birgit Culloty Jill Dombrow Dale Drysdale John East Michael Fagg Patrick Jewell Pauline Line Wai Wai Lui Pam Schindler Senior Library Assistants Robin Anderson Davina Bailey Tricia Bichel Marion Campey Social Sciences and Humanities Rebecca Carter Executive Manager Anne Horn Karen Crouch Personal Assistant Nea Daniels Bernadette Lane Alison Stewart Gail Tattam Nichola Williams Graduate Economics and Business Library Stephanie Wright Librarian Julie Oates Library Assistants Cameron Allen Senior Library Assistant Helen Turnbull Sarah Bennett Hilary Collins Fryer Library/UQ Archives Anna Drew Manager Deborah Stumm Kerrie-Ann Fitch Archivist Megan Lyneham Kirsten Hentschel Senior Librarian Joanne Ritale Edie Kaczor Kevin Kearney Librarians Catherine Leutenegger Margaret Keys Laurie McNeice Val Lawson Maira Turaids Pat Loria Senior Library Technician Rose Wade Janet Mack Senior Library Assistant Joan Keating Gina Paterson Library Assistants Christine Hale Naminda Peiris Shira Johnson Anita Petterson Margaret Rose Virginia Reis Emma Rowlings-Jensen David Symons Service Support Assistant Michael Cheng Michaela Zincone Yorick Smaal Administration Officer Julie Murray Senior Service Support Assistants Debbie Northway UQ Ipswich Library Martin Rhodes Margaret Wilhelm Manager Sue Hutley Service Support Assistants Amy Cross Librarian Miranda Newell Maria Dwyer Stephanie Nunan Peter Elliott Marcos Riba Audrey Lam Margaret Sloan-McDonald Renee Nuske Senior Library Assistant Jill Maalsen Christel Schulz Library Assistant Bryony Kennedy Trevor Staines Jacqueline Wakeham Andrew Steen Service Support Assistant Rebekah Emor Daniel Stephenson AskIT Support Officer Yvonne Hodkinson Loretta Sykes Tint Thaung Heather Tupe Law Library Bianca Valentino Manager Barbara Thorsen Bernie West Senior Librarian Sue Macaulay Lucy Wu Librarian Angela Allen Cath Connolly Senior Library Assistants Deborah Arthur Hilary McLachlan Library Assistant Deirdre Long Service Support Assistant Julie Clarke Deidre Long 52 The University of Queensland Library Annual Report 2004 4. Publications and Presentations

Jay Basford with Paul Bowen and Fiona Rohde Margaret Gauld ‘Ex Ante Evaluations of Alternate Data Structures for End User ‘Report on the work of the National Resource Sharing Working Group’. Queries: Theory and Experimental Test’ in Journal of Database Paper presented at Queensland Special Interest Group Kinetica and Management, 15(4), Oct-Dec, pp 45-70. Interlibrary Loans (QSKILL) seminar, Brisbane, 9 September.

Liz Blumson Andrew Heath and Kaye Lasserre ‘UQL Cyberschool’. Presentation at Stanthorpe State High School ‘Power in your pocket: the application of PDAs in Rural Medical Teachers meeting, Stanthorpe, 13 August and Hillbrook Anglican Education’. Paper presented at the Mobile Solutions 2004: PDAs @ School Teachers meeting, Enoggera, 30 August. Work in Health Conference 2004, Brisbane, October.

Justine Cawley and Anne Horn Andrew Heath, Lisa Kruesi, Heather Todd and Pauline ‘The Information Society: The University of Queensland Cybrary is McLeod Thinking Globally and Acting Locally’ in UQ School of Journalism ‘Creating the essential links for educating the evidence-based and Communication’s World Summit on the Information Society, How medical practitioner of the 21st Century’. Paper presented at the Should the Smart State Respond. [In press] Information Literacy: Information, Learning, Innovation: Delivering Global Knowledge Conference, Brunei, October. John East ‘Z39.50 and personal bibliographic software’ in Library Hi Tech, Andrew Heath, Lisa Kruesi, Kaye Lasserre, Heather Volume 21, Number 1, pp34-43. Todd and Sarah Thorning ‘Opportunities in the palm of your hand: the challenges of handheld computing for libraries and information services’. Paper presented Noeleen Fleming at the ALIA 2004 Biennial Conference, Gold Coast, 21-24 September. ‘Beyond Google: the UQL Cyberschool’ in Curriculum Leadership, Volume 2, Number 26, 27 August (http://cms.curriculum. edu.au/leader/newcms/leader_view_issue.asp). Anne Horn ‘Challenging your students with online electronic resources’. ‘Infometrics: a practitioner’s view’. Paper presented at the Presentation at Bright Minds seminar, St Lucia, 16 February. Research Applications in Information and Library Studies (RAILS) Seminar, Brisbane, 20 September. ‘Using electronic resources in your classroom’. Presentation at Canterbury College, Beenleigh, 2 March. Anne Horn and Deborah Turnbull ‘Integrating ICTs into the Curriculum’. Presentation at School ‘All Links aren’t created equal: The UQ Cybrary’s Innovative Library Association of Queensland Biennial Conference, Southport, Support for Teaching and Learning’. Paper presented at the Effective 29 June and Bramble Bay/Stafford Teacher Librarian Network Teaching and Learning Conference, Nathan, 4-5 November. meeting, Bracken Ridge, 8 September and Capalaba State High School Teachers meeting, Capalaba, 18 October. Anne Horn and Deborah Stumm ‘UQL Cyberschool and Transition to Tertiary Education’. ‘Keeping Treasures in Testing Times: Special Collections in the Presentation at Making Connections: Transitions to University Academic Environment’. Paper presented at the Food for Thought Conference, Carseldine, 27 September. Museums Australia National Conference, Melbourne, 16-21 May.

‘Advanced Information Retrieval’. Presentation at John Paul College, Daisy Hill, 18 October. Sue Hutley and Terena Solomons ‘Generational Change in Australian Librarianship: viewpoints from Generation X’. Paper presented at the ALIA 2004 Biennial Ruth Foxlee Conference, Gold Coast, 21-24 September. ‘New Architecture over Old Foundations: Careers for health librarians in evidence-based practice’. Paper presented at the Health Libraries Group Conference, Belfast, UK, 6-8 September. Lisa Kruesi ‘Sharing what we have! Information and people: e-resources to improve health and well being’. Poster session presented at the 9th European Conference of Medical and Health Libraries, Spain, 20-25 September.

The University of Queensland Library Annual Report 2004 53 Lisa Kruesi with Andrew Heath, Kaye Lasserre, Heather Janine Schmidt and Hamilton Wilson Todd and Sarah Thorning ‘The architect/librarian team – ensuring excellence in library design’. ‘Rural but not remote! Access in outback Australia. Report on the Paper presented at the ALIA 2004 Biennial Conference, Gold implementation of Personal Digital Assistants (PDAs) for medical Coast, 21-24 September. students, clinical teaching staff and health librarians’. Paper presented at the 9th European Conference of Medical and Health Libraries, Spain, 20-25 September. Deborah Stumm with Susanne Moir and Meredith Lawn ‘Collection-level description: separating the woods from the trees’. Paper presented at VALA 2004, 12th Biennial Conference and Jocelyn Priddey and Dell Schramm Exhibition, Melbourne, 3-5 February. ‘Licencing and the User in the Academic Environment’. Paper presented at the ALIA Forum on Purchasing Agreements, Brisbane, 21 September. Chris Taylor ‘IA=Content’. Paper presented at ALIA Access with Attitude Seminar, South Brisbane, 15 April. Grace Saw ‘Managing International Education: the Cybrary’s Perspective’. ‘The Open Archives Initiative in practice: eScholarship@UQ’. Paper Paper presented at the 18th IDP Australian International Education presented at ALIA Building the Digital Library Seminar, Brisbane, 8 Conference, Sydney, 5-8 October. October.

Grace Saw and Nicole Clark Margo Till-Rogers ‘Reading Rodski: User Surveys Revisited’. Paper presented at the ‘Developing critical thinking skills for the real world: a collaboration International Association of Technological University Libraries, between lecturers and librarians at The University of Queensland’. Kracow, Poland, 30 May - 3 June. Paper presented at the Australian Veterinary Association Annual Conference, Canberra, 2-7 May.

Janine Schmidt ‘Selling yourself and your services: marketing the school library’. Heather Todd Presentation to the School Library Association of Queensland Inc., ‘Down and loaded: the right information at the right time’. Brisbane Sub-committee annual general meeting, March 2004. Presentation at Anglican Church Grammar School, East Brisbane, May.

‘Report from CONSAL Conference XII, 20-23 October 2004, Brunei’ in APSIG Newsletter – ALIA Asia Pacific Special Interest Group, Deborah Turnbull No 54, March, pp5-6. ‘Plagiarism, or How do they snitch from the Internet...let me count the ways!’. Paper presentated at the UQL Cyberschool seminar, St ‘Cresting the waves: promoting the role of the teacher librarian’. Lucia, 23 April and the ‘Share IT’ Information Technology in Presentation at the School Library Association of Queensland Education Conference, Ferny Grove State High School, 12 August. Conference - Flagging the Future, The Southport School, June.

‘Leading Others to Love Libraries’. Presentation at the UQL Belinda Weaver Cyberschool Seminar 2004, Brisbane, August. ‘Search like an Expert’ in Australian Personal Computer, February, pp 104-105. ‘From library to cybrary: Changing the focus of library design and service delivery’ in Kapitzke, C, and Bruce, BC (Eds). New libraries ‘The Web Library: Building a World Class Personal Library With and knowledge spaces: Critical perspectives on information and Free Web Resources By Nicholas G Tomaiulo - Review’ in Online education. Mahwah, NJ: Lawrence Erlbaum. [In press] Currents, 19(8): 22-24.

‘Marketing Library and Information Services in Australian Academic ‘Find IT’. Weekly column in eMail section, Courier Mail newspaper, Libraries’ in Gupta, Dinesh K, Eds. An International Review of January - December. Marketing in Library and Information Centers. IFLA. [In press] ‘New Stars in the Sky: How Open Access is Transforming the ‘How I did it...Anyway... Reflections on my career’. Paper presented Information Universe’. Paper presented at the ALIA 2004 Biennial at the QULOC University Librarians Forum, Brisbane, November. Conference, Gold Coast, 21-24 September and to the Australian Sports Information Network, Nathan, 19 November. Janine Schmidt, Anne Horn, Barbara Thorsen and Lucy Peachey Leith Woodall ‘Australian Subject Gateways, the Successes and the Challenges’ in ‘The NASA Astrophysics Data System’ in Issues in Science and IFLA International Cataloguing and Bibliographic Control, 33(1), Technology Librarianship No. 39 (Winter): www.istl.org/04-winter/ January/March, pp 4-8. databases2.html

Janine Schmidt, Mary Lyons and Joanne Rutherford Fei Yu ‘Motivate, Accommodate, Facilitate: Human resource management ‘Using problem-based learning in a second year chemical initiatives adopted by the University of Queensland Cybrary’. Paper engineering information-skills workshop - an Australian case study’. presented at the Australian Institute of Tertiary Education Management Paper presented at the 3rd International Lifelong Learning (ATEM) Queensland Branch Conference 2004, Nathan, 11 March. Conference, Yeppoon, 13-16 June. 54 The University of Queensland Library Annual Report 2004 4. External Involvements

Angela Allen Roslyn Follett • Australian Law Librarians’ Group, Queensland • Faculty of Arts Postgraduate Studies Committee, and Research Committee Bill Beach • School of Language and Comparative Cultural Studies • Queensland Public Sector CREATE Committee Research Committee, and Postgraduate and Honours • Faculty of Social and Behavioural Sciences Teaching and Committee Learning Committee • PictureAustralia Participants

Andrew Bennett Wendy Furlan • UQ Ipswich IT Working Party • School of Human Movement Studies Board of Studies • UQ Preferred Supplier Arrangement Steering Committee • UQ School of Business Teaching and Learning Committee Margaret Gauld (postgraduate representative) • National Resource Sharing Working Group • Information Technology Consultative Group • Queensland Special Interest Group Kinetica and • QULOC Information and Communication Technology Interlibrary Loans Working Party • QULOC Lending and Document Delivery Working Party • AskIT Advisory Committee Andrew Heath Liz Blumson • PDA Reference Group (chair) • ALIA Children’s Youth Services (Queensland)/ Libraries for Lifelong Learning Group (convenor) Kathy Hibberd • School of Dentistry Second Year Committee Karen Borchardt • Dentistry Teaching and Learning Committee • Faculty of Business, Economics and Law Research Committee Anne Horn • Asia Pacific Business School Librarians Group • AustLit Executive Board • AustLit UQ Management Committee Maria Chalmers • Australian Studies Centre Advisory Board • UQ Discrimination and Harassment Contact Officer • AV and ICT Standards for Teaching and Learning Space Working Party Jackie Chamberlin • Faculty of Arts Board • UQ/Mater McAuley Library Advisory Committee • Faculty of Arts Board of Studies for the Bachelor of Arts • UQ/Mater McAuley Library Collection Development • Faculty of Business, Economics and Law Faculty Board Committee • Faculty of Social and Behavioural Sciences Faculty Board • Friends of Fryer Committee • Library Advisory Committees for Fryer, Graduate Nicole Clark Economics and Business, Law, Social Sciences and • QULOC Lending and Document Delivery Working Party Humanities, and UQ Ipswich • Australian Subject Gateways Forum • Sponsorship and Trade Committee for ALIA Biennial 2004 • Architects, Construction and Consulting Engineers Conference Specialist Services (ACCESS) Group • UQ Ipswich Program Directors Committee

Mark Cryle Carolyn Jones • Faculty of Arts Teaching and Learning Committee • Functional Expert for ILL module and for Holds and • School of History, Philosophy, Religion and Classics Recalls, Innovative User Group Teaching and Learning Committee, Research • Executive Committee, Australasian Innovative User Committee, and Postgraduate Committee Group

Kelly Dann Elizabeth Jordan • UQ/Mater McAuley Library Collection Development • Faculty of Arts Board of Studies Committee • International Association of Music Libraries (Australia)(treasurer) Anna Drew • ALIA Queensland Library Technicians Group Tom Joyce • UQ Copyright Network John East • QULOC EndNote Reference Group Joan Keating • Management Committee of the 2004 Brisbane Writers Wendy Fitzmaurice Festival • AskIT Advisory Committee

The University of Queensland Library Annual Report 2004 55 Lisa Kruesi Mary Lyons • ALIA Health Libraries Australia (Qld Group) • UQ Smartcard Working Party • Dentistry Library Advisory Committee • QULOC Quality Working Party • UQ/Mater McAuley Library Management Committee • Quloc Staffing Issues Working Party • Herston Medical Library Advisory Committee • Herston Medical Library Collection Development Julie Oates Committee • School of Economics Teaching and Learning Committee • Faculty of Health Sciences Teaching and Learning Committee • School of Medicine Board of Studies Committee Suzanne Parker • Herston Medical Library Advisory Committee • UQ Marketing Committee • UQ/Princess Alexandra Hospital Library Collection Development Committee Jocelyn Priddey • UQ/Mater McAuley Hospital Library Collection • CAUL Electronic Information Resources Committee Development Committee • CAUL Statistics Focus Group • Rural Pack Reference Group • QULOC Cooperative Resources Working Party • Swets International Customer Advisory Board Kaye Lasserre • Rural Pack Reference Group (chair) Joanne Ritale • Management Advisory Committee (Rural Clinical Division • Friends of Fryer Committee (secretary) South West Qld Region) • Fryer Library Advisory Committee • Teaching and Learning Committee (Rural Clinical Division South West Qld Region) Alex Rohan • AskIT Advisory Committee Wai Wai Lui • UQ Blackboard Implementation Operational Working Group • School of Languages and Comparative Cultural Studies Teaching and Learning Committee Joanne Rutherford • QULOC Staffing Issues Group Megan Lyneham • Aurion Recruitment and Selection Module Working Party • Law School Heritage Committee • Human Resources Coordinators Committee • Australian Society of Archivists Queensland Branch • Central Support Services Occupational Health and Safety (newsletter editor) Committee • UQ Occupational Health and Safety Council

Irene Sachs • Biological Sciences Library Advisory Committee • Services and Administration Planning Group for the Relocation of the School of Veterinary Science • UQ Discrimination and Harassment Officer

Grace Saw • Australasian Academic Research Libraries Journal – Editorial Board • Equity, Diversity and the Status of Women Senate Subcommittee • Faculty of EPSA Teaching andLearning Committee • Faculty of EPSA International Task Force • School of Engineering – Board of Studies • Library Advisory Committee for the Physical Sciences and Engineering Library Service • AVEL Brisbane Group • UQ International Liaison Officers Group • ALIA QUORUM section • ALI A 2004 Conference Publicity Committee • Standing Committee for Equity, Diversity and the Status of Women • Australian Academic Research Libraries Editorial Board • UQ China Strategy Group • UQ Singapore Strategy Group

Susan Sawyer • ALIA Queensland Library Technicians Group

Margaret Schindler • Faculty of NRAVS Committee for the Distance Learning Enhancement Project • Natural and Agrifood Systems Planning Committee

The UQ/Mater McAuley Library

56 The University of Queensland Library Annual Report 2004 Janine Schmidt Barbara Thorsen Within The University of Queensland • Australian Subject Gateways Forum • Academic Board and its Library, Teaching and Learning, • TC Beirne School of Law Teaching and Learning and Research Committees Committee • AskIT Advisory Committee • TC Beirne School of Law Research Committee • AustLit (The Resource for Australian Literature) UQ • TC Beirne School of Law Heritage Committee Management Board • Australian Law Librarians’ Group (Qld) • Biological Sciences Library Project Control Group • WebLaw Coordinator • eLearning Working Party • Law Library Advisory Committee • Friends of Fryer Library Committee • General Staff Enterprise Bargaining Working Party Margo Till-Rogers/Kelly Whitehorne* • Information Technology and Services Policy and Planning • School of Veterinary Science Curriculum Review Committee Committee* • Library Management/Advisory Committees for Joint • School of Veterinary Science Board of Studies Princess Alexandra Hospital/UQ, Herston Medical, UQ/ • Agrigate Data Steward Mater McAuley, Dorothy Hill Physical Sciences and Engineering, Biological Sciences, Law, Dentistry, Graduate Economics and Business, Fryer, Ipswich, Gatton and Social Heather Todd Sciences and Humanities libraries • Australian Digital Theses - Australian Research • UQ Secretaries and Office Professionals Association (patron) Information Infrastructure Committee Technical External to The University of Queensland Committee • The Thirty Club • Faculty of Biological and Chemical Sciences Board • Representative of AVCC on AICTEC (Australian ICT in • Faculty of Health Sciences Board Education Committee) Standards Sub-Committee • Faculty of NRAVS Board • Women in Information Technology • Services and Administration Planning Group for the • National Colloquium of Senior Women Executives in Relocation of School of Veterinary Scoence Higher Education • Academic Board Postgraduate Studies Committee • Australian Federation of University Women, Queensland • QULOC Cooperative Resources Working Party branch (vice president) • Library Management/Advisory Committees for the • Zonta Brisbane North Biological Sciences, Dentistry, Gatton, Herston • Board of Trustees, Brisbane Girls Grammar School Medical, UQ/Mater McAuley, PAH/UQ libraries • QULOC • ALIA 2004 Conference Program Committee • ALIA 2004 Biennial Conference (convenor) • IFLA Standing Committee of the Library Buildings and Deborah Turnbull Equipment Section • UQ Blackboard Implementation Operational Working • QULOC Information Communication Technology Working Group Party • UQ Open Day Working Party • UQ Orientation Week Working Party Larah Seivl-Keevers • UQ School and Student Liaison Working Party • School of Engineering Teaching and Learning Committee • UQ Teaching and Learning Chairs Committee • QULOC Information Skills and Services Working Group Karen Seymour • Faculty of NRAVSBoard of Studies Committee Noela Yates • Faculty of NRAVS Teaching and Learning Quality • QULOC EndNote Reference Group (convenor) Committee * shared position • NRAVS Courses Subcommittee • UQ Gatton Orientation Week Committee • UQ Gatton Open Day Committee • ALIA Queensland Mentoring Program (coordinator)

David Smith • Central Support Services Workplace Health and Safety Committee

Robyn Spooner • PAH/ UQ Collection Development Committee and Management Committee • Biological and Health Sciences Libraries Committee • Diamantina Health Care Museum Inc.

Deborah Stumm • Friends of Fryer Committee • Fryer Library Advisory Committee • UQ Information Management Project • Electronic Documents Working Party • UQ Records Storage Working Party

Chris Taylor • UQ Web Interface Working Party • Kinetica Advisory Committee • Australian Partnership for Sustainable Repositories Executive Committee The Walter Harrison Law Library, ground floor • GO8 Acquisitions Group The University of Queensland Library Annual Report 2004 57 6. Our Supporters

The Cybrary was fortunate to receive many generous donations from a wide variety of supporters. Thanks were extended to the following:

Community and Past Graduates Marek M Gorski, Kracow, Poland Ms Tennille Graham, University of Western Australia Mr Alexander Abdennur, Ottawa, Canada Ms Anita Green Kellett, Queensland University of Technology Mr Warwick Abrahams, Toowong Mr Andy Grodecki, Beaudesert Emeritus Professor Roy Abrahamson, Carbondale, USA Professor Miraca UM Gross, University of NSW Academy of the Social Sciences in Australia, Acton, ACT Halas Dental, South Brisbane Ms Kathryn Adams, Environmental Protection Agency, Queensland Ms Doreen Hart, Apunipima Cape York Health Council, Queensland Mr John Allardyce, Bundamba Mr Robert Heather, Mackay Mr Cameron Allen, Newmarket Mr Matthew Henry, Toowoomba Lieutenant Commander PC Anderson, Royal Australian Navy, ACT Dr Laurie Hergenhan, St Lucia Professor Atsushi Ando, Hokkaido University, Japan Ms Amanda Holland, Sherwood Mr William Appleby, Camp Hill Dr Moazzem Hossain, Griffith University Argentinian Philosophical Society, Argentina Miss Emi Iimori, Chiba, Japan Arthritis Queensland, Windsor Professor Kawakami Ikuo, Waseda University, Japan Mr J Keith Atkinson, Auchenflower Japan Foundation Library, North Sydney, NSW Ms Sylvia Banner, Fortitude Valley JLPP Secretariat, ACE Japan Dr Peter Barnard, St Leonards, NSW Dr Murray Johnson, Ningi Mr Jack Battle, Queensland Professor Hafiza Khatun, Dhaka, Bangladesh Mr Peter Beattie, Brisbane Ms Noreen Kirkman, Earlville Mr Peter Bird, Lake Illawarra, NSW Mr Andrew Kleeberg, Polish Ex-Servicemen’s Association, ACT Mr Richard Bramley, Taringa Mr Tony Kursius, Queensland Transport Ms Sally Brand, Windsor Mr ACM Laing, Bellbowrie Ms Fiona J Brooke, Queensland Mr Kevin Lambkin, Queensland Health Mr Peter Brown, St Lucia Ms Brenda Lewis, West End Professor Matthew Bruccoli, University of South Carolina, USA Professor Dr Eng Renzo Lazzeretti, Comune di Pietrasanta, Italy Mr Stephen Bullard, Australian War Memorial, ACT Mr Hans-Georg Licht, Witten, Germany Professor Han Sang Bum, Seoul, Korea Mr Des Lund, PAH Mr Arthur Burke, Aspley Ms Jennifer Mackie, Corinda Ms Ann Burns, Holland Park Dr Greg Mallory, Brisbane Ms Wendy Cavanagh, Royal Brisbane and Women’s Hospital Ms Lisa Martens, Department of Defence, ACT Dr Jean-Claude Chatard, Universite de Jean Monnet, France Mr Chris McGrath, Brisbane Ms Linda Chen, Norman Park Dr John Mackenzie-Smith, Hendra Dr Mun-keat Choong, University of New England, NSW Ms Wyn McLean, Monash University, Victoria Ms Catherine Clark, University of Western Australia Mr Albert Mehr, Consulate General ofSwitzerland, NSW Professor Trevor Clifford, St Lucia The Hon John Mickel, Minister for the Environment, Brisbane Mr Yehuda Cohen, Jerusalem, Israel Mr Graeme O Morris, Brisbane Professor Robyn Cooke, Aspley Mr Richard Overell, Monash University, Victoria WA Coppel, Griffith, ACT Mr Ralph Paland, Koln, Germany Mr Victor Crittenden, Canberra, ACT Ms Selena Papps, Victoria Ms Mary-Jane Crosbie, Spring Hill Ms Corinne Perkins, Tarragindi Mr Kevin Cummins, Banyo Assistant Professor Annalisa Pes, Universita degli Studi di Verona, Dr Patti Cybinski, Bardon Italy Dr Robert Darby, Canberra, ACT Mr Richard Prescott, Queensland Dr Roslyn Dunbar-Wells, Ashmore Ms Karyn Rains, Brisbane Airport Corporation Dr Peter Dunn, University of Southern Queensland Mr Paul Reeve, Ashgrove Sr Regis M Dunne, Mater Health Services, South Brisbane Professor Angelo Righetti, Universita degli Studi di Verona, Italy Dr Veronique Dupont, New Delhi, India Mr Ron Ringer, Woollahra, NSW Dr Mervyn Eadie, Brisbane Professor Howard Robinson, Central European University, Mr Erik Eriksen, Hamilton Hungary Professor Lindsay Falvey, University of Melbourne, Victoria Mr Alan Rogers, Annerley Dr Rod Fisher, Brisbane History Group Mr Thomas Shapcott, Mont Albert, Victoria Professor Brian Fitzgerald, Queensland University of Technology Mr and Mrs Y Skidmore, Goodna Ms Susie Flynn, Brisbane City Council Mrs JLM Stephens, Bundaberg Ms Kerrie Foxwell, Griffith University Dr Pamela J Stewart, University of Pittsburgh, USA Miss Katalin Gaal, Taringa Mr Stan Stokes, Hervey Bay Ms Antonella Gambotto, Byron Bay Professor Andrew Strathern, University of Pittsburgh, USA Mr Norman Gilroy, Hatton Vale Ms Robin Sullivan, Queensland Commission for Children and Ms Marjorie Glasgow, Sherwood Young People 58 The University of Queensland Library Annual Report 2004 Mr David Swallow, Orange, NSW University of Queensland Staff Ms Masako Takahashi, Tokyo, Japan Dr John Keith Atkinson, School of Languages and Comparative Ms Pattaranan Takkanon, St Lucia Cultural Studies Ms Keiko Tamura, Australian War Memorial, ACT Dr Carolyn Baker (deceased), School of Education Professor Deanne Terrell, Australian National University, ACT Professor Matthias Bickel, School of Dentistry Mr Owen Thomas, Sydney, NSW Professor Philip Bracanin, School of Music Mr Barry Thompson, Ballandean Dr Michael Bulmer, Department of Mathematics Mr Shane Thompson, Fortitude Valley Dr Annemaree Carroll, School of Education Ms Virginia Thorley, Norman Park Ms Rebecca Carter, Social Sciences and Humanities Library Dr YS Ting, Mater Public Hospital, South Brisbane Dr Hubert Chanson, School of Engineering Professor William Tow, Griffith University Professor Kevin Clements, Australian Centre for Peace and Miss Quang Ngoc Thuy Tran, St Lucia Conflict Studies Ms Jacqueline Uhlmann, Department of Communications, Ms Colleen Clur, Office of Marketing and Communications Information Technology and the Arts, ACT Dr Marcia Espinoza-Vera, School of Languages and Comparative Ms Elizabeth Vandeleur, Innisfail Cultural Studies Ms Liz Wager, Edward Elgar Publishing, UK Professor Trevor Grigg, Deputy Vice-Chancellor (International and Mrs Suci Baskoro Wati, Semarang, Indonesia Development) Professor John Weckert, Charles Sturt University, NSW Dr Merrilyn Goos, School of Education Ms Helen Werder, PAH Mrs Saira Gulamani, Australian Centre for Peace and Conflict Ms Nicole Whittaker, Annerley Studies Mr Graham Wilkinson, Ipswich Hospital Ms Margaret Higgs, School of History, Philosophy, Religion and Mr Ian Withnall, Geological Society of Australia, Queensland Classics Mr Eiju Yatsu, Japan Adjunct Associate Professor Peter Jull, School of Political Science Mr KE Yerbury, East Ipswich and International Studies Dr Peter Zavattaro (estate), Brisbane Dr Deb Keen, School of Education Associate Professor Veronica Kelly, School of English, Media Studies and Art History To individual branches Dr Rod Kirkpatrick, School of Journalism and Communication The Joint PAH/UQ Library received $2,000 from Dr Gerald Power, Ms Merie Lowenstein, Development Office PAH Anaesthetics Department, who had received the money from Ms Haida Luke, UQ Breastfeeding Networking Group two research grants. Sr Anne Matyear, UQ Ipswich Health Services Associate Professor Brian Miller, Department of Surgery The Architecture and Music Library (ARMUS) was privileged to Dr Martin Mills, School of Education receive a very significant donation of music CDs from the estate of Dr Paul Mills, School of Veterinary Science the late Dr Peter Zavattaro. The collection numbered 6,000 CDs, Mr Bruce Muirhead, Community Service and Research Centre and included twentieth century music, opera, ballet, American Art Associate Professor Joan Mulholland, School of English, Media music, world music as well as much of the well known classical Studies and Art History repertoire. ARMUS also received from Professor Philip Bracanin, Dr Yuichi Murakami, Australian Studies Centre Head of the School of Music, a complete set of the scores of his Dr Bernard Pailthorpe, Advanced Computational Modelling Centre compositions. Professor John Pearn, Department of Paediatrics and Child Health Dr Ann Peterson, School of Geography, Planning and Architecture The Dentistry Library received 20 books from Halas Dental and Dr Suzette Porter, School of Dentistry two historic texts—one each from Mrs Elrae White and Mr Alan Dr Sylvia Rodger, Division of Occupational Therapy, School of Rogers. Health and Rehabilitation Sciences Professor Helen Ross, School of Natural and Rural Systems The Fryer Library received a number of donations under the Management Cultural Gifts Program, including: Mr Ross Searle, University Art Museum • Drafts, correspondence, royalty records and ephemera of Professor Jan Servaes, School of Journalism and Communication EV Timms Ms Deborah Stumm, Fryer Library • Correspondence and related material from Laurie Dr Stephen Szokolay, Department of Architecture Hergenhan collected during his capacity as editor of Dr Chris Tiffin, School of English, Media Studies and Art History Australian Literary Studies Mr Sean Ulm, Aboriginal and Torres Strait Islander Studies Unit • Poetry drafts and correspondence from Bruce Dawe Dr David Wadley, School of Geography, Planning and Architecture • Drafts and correspondence from Thomas Shapcott. Professor Peter Wallensteen, Australian Centre for Peace and Conflict Studies Other donations received included the Yanyuwa Atlas and other Professor Laurence J Walsh, School of Dentistry research material from the Yanyuwa community; the personal Associate Professor D Watts, School of History, Philosophy, papers of Dr David Watson, former Liberal member for Moggill; Religion and Classics archives of the journal Aboriginal Child at School; additions to the Professor Ken Wiltshire, School of Business Dorothy Hill collection from Associate Professor John Jell; research Women and the Law Society, TC Beirne School of Law material on Papua New Guinea from Peter Cahill; playscripts by Mona Brand from Christine Tilley; architectural plans from Greg Berkman; records and photographs of the Empire Theatre in Toowoomba from Gail Lipke; and records of the University of Queensland Bushwalking Club.

The Social Sciences and Humanities Library received a gift of 324 books and 114 multimedia items from the People’s Republic of China through its Embassy. The books covered a range of topics, including cultural studies, teaching and learning Chinese language, linguistics, literature, history and music.

Pictured at right: Yanyuwa women making ceremonial gift

The University of Queensland Library Annual Report 2004 59 7. Visitors

The Cybrary continued to attract visitors from all over the world, including:

Overseas Visitors Ms Nanette Ainge, Canterbury District Health Board, NZ Professors Russell Cole and David Firmage, Colby College, USA His Excellency Mr Imron Cotan, Ambassador, Indonesia Professor Huynh Dinh Chien, Hue University, Vietnam Mr Geoffrey Gee and Ms January Stayton, University of Pennsylvania, USA Mr Gary Gibson, Saint-Lazare, Canada Mr Peter Hilton, University of Southern California, USA Ms Sarah Lieneweber, AustraLearn, USA Mr John McCoy, Dunedin, NZ Mr Laurie Mossler, Dickinson College, USA Mr Robert Neuenschwander, University of Idaho, USA Ms Hiroko Ogawa and Professor Masanabu Koga, Kyushu Institute of Technology, Japan Above: UQL Cyberschool staff Liz Blumson, Deborah Turnbull Ms Amanda Pascall, IDP, UK and Noeleen Fleming with the Queensland Minister for Ms Vivienne Perreira and Ms Pinky Chandran, IDP Education, India Education and the Arts, the Honourable Anna Bligh (centre) and Ms Barbara Prucha, Syracuse University, USA Ms Jacqueline Raxter, University of Birmingham, UK University Librarian Janine Schmidt (second from right) Mr Alfredo Sanchez, Universidad de las Americas, Mexico Professor Jiang Shuscheng, Nanjing University, China Mr Michael Swift, AustraLearn, USA Professor Rex Taylor, University of Glasgow, Scotland Australian Visitors Mr Philip van Zijl, Dunedin College of Education, NZ The Honourable Anna Bligh, Queensland Minister for Education Ms Clemencia Varon, Bogota, Colombia and the Arts Mr Truong Vo Dung, Cantho University, Vietnam Her Excellency Governor Quentin Bryce, Governor of Queensland Ms Cheryl Ward and Ms Jenny McGhee, University of Waikato, NZ Mr Tony Burch, Royal Melbourne Institute of Technology, Victoria Ms Linda Weinstein, University of Massachusetts, USA Ms Elizabeth Cash, Ipswich Hospital Library Mr Le Xuan Lieu, Ambassador, Socialist Republic of Vietnam Mr Mike Donald, Edith Cowan University, WA Ms Alice Ferguson, Charles Sturt University, NSW Ms Imogen Garner, Curtin University of Technology, WA International Delegations Ms Libby Guj, Jones Coulter Young Architects, WA AustraLearn, USA Ms Annabel Lahz and Mr Andrew Nimmo, Lahz Nimmo Architects China Three Gorges University Ms Jane Long, University of Western Australia Chungbuk National University, Korea Mr Darren McKee, Edith Cowan University, WA Consulate of Malaysia, Sydney Ms Natalie Morrison, Bates Smart Architects Kyoto University, Japan Messrs Adrian Shaw, Ron Mantel and Subhan Ali, Chisholm NAC-IFSA Study Abroad, USA Institute, Victoria New Caledonia School of Education Ms Dell Simpson, Maroochydore Library Obihiro University of Agriculture and Veterinary Medicine, Japan Mr Ian Wilson, Monash University Library School Counsellors from the Middle East and India State University of Jakarta, Indonesia Study Abroad Advisers, USA Australian Delegations Universiti Brunei Darussalam, Brunei ALIA Technicians Group University of Danang, Vietnam Brisbane Grammar School staff University of Fisheries, Vietnam QULOC Lending and Document Delivery Group University of Yamanashi, Japan St Paul’s International School students, Bald Hills University of Melbourne Library staff University of Sydney Library staff University of Wollongong Library, and Building and Grounds staff.

60 The University of Queensland Library Annual Report 2004 Cover picture: The University of Queensland Cybrary branches About the University of Queensland Library www.cybrary.uq.edu.au