The University of Queensland Library Annual Report 2004 We link people with information The Library’s Purpose The University of Queensland Library uses the term Cybrary to describe its integration of cyberspace and physical space, virtual and real information resources and online and in-person service delivery. The University of Queensland Cybrary delivers client-focused, innovative information products, services and programs of the highest quality that are integrated with, and central to, the University’s teaching, learning, research and community service activities. The Cybrary facilitates excellence in teaching, creates an appropriate learning and research environment, anticipates and responds to student learning and research needs, contributes to positive graduate outcomes and provides the information infrastructure necessary for leading edge research activity. Mission Values Commitment to excellence We link people with information, enabling We are committed to providing the best possible service to the University of Queensland to achieve our clients. We recognise jobs well done. excellence in teaching, learning, research and community service. Teamwork and Personal Responsibility We work together, with each individual taking responsibility for her/his work and the team’s success. The Library’s Priority Areas Flexibility and Innovation • Deliver innovative information products and We encourage innovation and respond creatively to new challenges. advisory and consultancy services integrated into the University’s teaching, learning, Open communication research and community service activities. We promote open, appropriate and timely communication to engage and inform staff and our clients. • Provide real and virtual collections and physical facilities and infrastructure to support Staff development new teaching and learning modes, enhance We provide training opportunities for all staff to develop their research productivity, quality outcomes and knowledge and skills. student experiences, particularly for international and postgraduate students. Accountability We use resources in an effective, ethical and responsible manner. • Ensure best practice people and resource management and information and Environment communications technology deployment. We create and maintain a safe, supportive and welcoming environment. Diversity We embrace diversity and treat each other and our clients with respect. Integrity We value honesty and confidentiality in our relationships with Annual Report, University of Queensland Library, Brisbane: staff and clients. University of Queensland 1961 - ISSN: 1443-3257 Contents From the University Librarian 2 Library Committee 4 The Cybrary: an Overview 6 Empowering our Clients 8 Real and Virtual Help 12 Delivering on Service 14 Fitting Facilities 18 Building the Collections 22 Supporting Research 25 Promoting the Cybrary 28 Working Together 30 Sharing Expertise 33 Forging Community Links 36 A Matter of Quality 39 Maximising Staff Contributions 42 Key to Abbreviations used in this report: ALIA Australian Library and Information Association ARMUS Architecture and Music Library AVCC Australian Vice-Chancellors Committee AVEL Australian Virtual Engineering Library CAUL Council of Australian University Librarians DHPSE Dorothy Hill Physical Sciences and Engineering Appendices Library ECOB Graduate Economics and Business Library 1. Organisational Structure 47 EPSA Engineering, Physical Sciences and Architecture 2. Facts and Figures 48 HML Herston Medical Library 3. Cybrary Staff 50 IFLA International Federation of Library Associations and Institutions 4. Publications and Presentations 53 ISRAP Information Skills for Researchers and 5. External Involvements 55 Postgraduates 6. Our Supporters 58 NRAVS Natural Resources, Agriculture and Veterinary Science 7. Visitors 60 NSW New South Wales OCLC Online Computer Library Center OUP Oxford University Press PAH Princess Alexandra Hospital QULOC Queensland University Libraries Office of Cooperation SS&H Social Sciences and Humanities Library UK United Kingdom UQ The University of Queensland UQL The University of Queensland Library USA United States of America VALA Victorian Association for Library Automation WA Western Australia The University of Queensland Library Annual Report 2004 1 From the University Librarian “I wish the Cybrary every success in the future.” The year 2004 saw many notable achievements. It learning and research opportunities. eJournal access was a year of meetings and greetings with several expanded to over 24,000 titles while print titles seminars and conferences. The UQL Cyberschool being acquired continued to decrease in number. held its second annual seminar in early August. Its theme was Winning Ways and key speakers ad- The trial of use by medical students in remote areas dressed ways in which successful methods of advo- of diagnostic tools loaded on to personal digital cacy could be used to create vibrant library services assistants (PDAs) proved extremely successful and supporting student learning. The Australian Library attempts were being made to source funds so that and Information Association Biennial Conference the program could be continued on a permanent was held at the Gold Coast. Challenging Ideas were basis. SMS messaging for library notices to be sent the focus of the papers presented. Staff from The to mobile phones was also trialled late in the year. University of Queensland Library were represented Its effectiveness will be monitored in 2005. as Chair and Committee members of the Organis- ing Committee and several staff spoke at the con- The Fryer Friends held excellent functions focusing ference, which was pronounced extremely success- on research projects including the Miss Australia ful both from financial and professional perspec- quest and on key individuals like Denis Murphy. tives. In November, a highly successful seminar The Fryer collections were exploited on these entitled ‘Delectable Designs’ Trends in Library Build- occasions and community influence extended. ings was held at the award-winning Ipswich campus. New approaches to library building design were This is the eleventh and last annual report I have explored. Speakers included architects and librar- presented on behalf of the Library. I leave the ians who shared their trials and tribulations and University on 28 January 2005 to become the enlightened participants on the good, the bad and Trenholme Director of Libraries at McGill Univer- the ugly in current library design. sity in Montreal, Canada. I thank all our clients, the staff and students of The University of Queensland, The Library Review was also a focus for activity. for using and appreciating the services provided. I The Self-Review completed by library staff identi- thank all who have facilitated the delivery of excel- fied achievements and opportunities for improve- lent services, in particular the Vice-Chancellor, ment. Comments on the final report were still Professor John Hay, and the Senior Deputy Vice- being prepared at year’s end but in general the Chancellor, Professor Paul Greenfield, as well as the Library was highly commended on its achievements. many people in all the support services. Above all, I thank each and every one of the Library staff for The Cybrary website continued to be developed. constantly going the extra mile. I wish the Cybrary Focus groups were conducted to explore its impact and the University every success in the future. on users and new approaches were implemented. A ‘Hot Tip’ for effective searching was added. The use of the website continued to grow with over 41 Janine Schmidt million pages being viewed, an increase of 30% on University Librarian 2003 use. The major growth occurred in use from computers located outside the university network as students and staff took opportunities of remote 2 The University of Queensland Library Annual Report 2004 The award-winning UQ Ipswich Library at night The University of Queensland Library Annual Report 2004 3 Library Committee Terms of Reference • To advise the University Librarian on the library requirements of the University • To consider and advise on the conditions of use of the Library • To consider and advise on such other matters as the Board, the senior executives and the University Librarian may refer to it • To transmit to the Board a report consisting of the minutes of its meetings which involve recommendations to the Board or matters to which it desires to draw the attention of the Board. In early 2004, the Academic Board accepted the • One undergraduate student nominated by report finalising the Review of the Library Commit- the president, University of Queensland tee conducted at the end of 2003. Union • One postgraduate research student The following recommendations were accepted: nominated by the Postgraduate Students 1. That the Library Committee be a committee of Area Committee the Academic Board. • One postgraduate coursework student 2. That the Terms of Reference of the Library nominated by the Postgraduate Students Committee be: Area Committee. • To advise the Board and the University Librarian on matters relating to the The Academic Board noted that the Committee University’s requirements with respect should not only continue its role as a link between to the Library the Library and the University community, but that • To consider and advise the Board and the it should be expanded. The expanded communica- University Librarian on library policy matters tion role was informally implemented in