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Complaint Summary 2015

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Complaint Summary 2015 Charles M. Schulz - © P N Sonoma County Airport T S 2015 Complaint Summary www.sonomacountyairport.org 2015 Complaint Summary Charles M. Schulz - Sonoma County Airport (STS) The Runway Safety Improvement Project maintained Sonoma County Airport’s compliance with FAA standards and further enhanced operational safety in 2015. The Airport recorded a total of 229 complaints in 2015, which represents a 33% reduction from 2014, which had a total of 343 complaints. Of these 229 complaints, 200, or 87%, were Airport –related (as defined at the bottom of page 3 of this report). Having weathered temporary shifts in air traffic during 2014 due to the 6-month closure of Runway 14- 32 (during which period many residents lodged complaints for the first time), the Airport enjoyed fewer complaints in 2015, especially early in the year. The Airport recorded 152 complaints from first and second time callers in 2015, compared to 193 in 2014. New callers still inquired if there were changes to the flight pattern, perhaps indicating lingering effects from the previous year’s closure. First and second time callers accounted for 66% of overall complaints in 2015. The noise complaints were generated from all over Sonoma County, at various times of the day and night, primarily involving airline, corporate, and general aviation aircraft. A breakdown of Airport-related complaints shows that concerns about noise and low-flying craft account for the largest percentage, with a combined 73% of the total. Related issues, such as overflights and maneuvering, accounted for 27%. Non- Airport-related complaints accounted for 13% of the total. The Airport contacted other airports in the larger Bay Area to assess how noise complaints as STS compare geographically. In total, the Airport collected data from seven area airports, which vary in size and number of operations. The airports, number of total operations, and number of complaints are listed below: Number of Number of Operations Airport Operations Complaints Per Complaint Buchanan Field Airport (CCR) 109,440 152 729 Livermore Municipal Airport (LVK) 117,698 594 198 Monterey Peninsula Airport (MRY) 65,734 159 413 Napa County Airport (APC) 49,253 6 8,209 Oakland International Airport (OAK) 169,938 4,645 37 San Francisco International Airport (SFO) 430,518 750,000 1 San Jose Airport (SJC) 129,021 5,351 24 Sonoma County Airport (STS) 83,463 229 364 Charles M. Schulz – Sonoma County Airport 1 2 Charles M. Schulz – Sonoma County Airport 2015 Complaint Summary 2015 Complaint Summary Complaint Comparison by Year Year Total Airport- Percent of First-time Percent of Total Operations Complaints Related Airport- Callers Total Operations per Airport- Complaints Related Complaints Related Complaints Complaint 2011 141 107 76% 83 59% 79,562 744 2012 146Year Total120 Airport82% Related Percent96 of First time66% Percent of 78,381Total Operations653 Per 2013 198 Complaints147 Complaints74% Airport49 Callers 25% Total 79,999Operations Airport-Related544 2014 343 279 81% Related193 56%Complaints 73,576 264Complaint 2015 2292010 200192 87%163 84%152 134 66% 70% 83,46372,939 417 447 Average 2112011 171141 81%107 76%115 83 54% 59% 78,99679,562 463 743 2012 146 120 82% 96 66% 78,381 653 2013 198 147 74% 49 25% 79,999 544 Summary2014 of Operations343 279 81% 193Total Complaint56% Breakdown73,576 264 Average 204 163 79% 111 55% 76,891 544 Complaints Percent Number of Operations 83,463 Noise Related 79 34.5% Total Complaints 229 Low Flight Related 73 31.9% Airport Related Complaints Summary of Operations200 Maneuver Related Total Complaint0 Breakdown 0.0% Airport Related Complaints (%) 87% Other (overflights, track, etc.) 48Complaints 21.0%Percent Number of Operations Non-aircraft 73,576 relatedNoise complaints Related 29 129 12.7%37.6% Total Complaints 343 Low Flight Related 130 37.9% TotalAirport Complaints Related Complaints by Caller 279 Airport-RelatedManeuver Related Complaints by9 Time 2.6% Airport Related ComplaintsComplaints (%) Percent 81.0% Other (overflights,track,etc)Complaints75 Percent21.9% First-time Callers (2 calls or less) 152 66.4% Day (07:00-18:00) 134 67.0% Frequent Callers (3 calls or more) 70 30.6% Evening (18:00-22:00) 47 23.5% Anonymous Total7 Complaints by3.1% Caller Night (22:00-07:00)Airport Related Complaints18 by Time9.0% Complaints Percent Complaints Percent Airport-RelatedFirst Time Callers Complaints (2 calls or byless) Source 193 56.3% Airport-RelatedDay (07:00-18:00) Complaints by222 Day 79.6% Frequent Callers (3 calls or more) 126 36.7% Evening (18:00-22:00) 21 7.5% Complaints Percent Complaints Percent Anonymous 24 7.0% Night (22:00-07:00) 36 12.9% Hot Air Balloon 2 1.0% Sunday 38 19.0% Helicopter 18 9.0% Monday 19 9.5% Airport Related Complaints by Source Airport Related Complaints by Day Jet 61 30.5% Tuesday 25 12.5% Complaints Percent Complaints Percent Military 10 5.0% Wednesday 36 18.0% Hot Air Balloon 0 0.0% Sunday 48 17.2% Propeller Helicopter 27 13.5% 54 Thursday19.4% Monday 25 36 12.5%12.9% Unknown / Other Jet 77 38.5% 54 Friday19.4% Tuesday 31 28 15.5%10.0% Firebomber Military 0 0.0% 20 Saturday7.1% Wednesday 26 23 13.0%8.2% Airline Propeller 5 2.5% 31 11.1% Thursday 48 17.2% Unknown / Other 113 40.5% Friday 32 11.5% Firebomber 0 0.0% Airport-RelatedSaturday Complaints by64 Day 23.0% Airline 7 2.5% Complaints Percent Noise Related 79 39.5% Low Flight Related Airport Related Complaint73 Breakdown36.5% Complaints Percent Maneuver Related 0 0.0% Noise Related 107 38.4% Other (overflights,Low track, Flight etc.) Related 48 104 24.0%37.2% Maneuver Related 6 2.2% Other (overflights,track,etc) 62 22.2% Definition of “Airport Related” A complaint will be considered "Airport Related" if it meets any of the following criteria: A. The operation that triggers the complaint is directly related to takeoff or landing at STS. B. The operation that triggers the complaint takes place within a five mile radius of the Airport C. The operation that triggers the complaint is a direct result of an Airport related event. Charles M. Schulz – Sonoma County Airport 3 2015 Complaint Comparisons By Caller First-time First66%-time Anonymous Frequent 66% 3% Anonymous First-time 3% Frequent Anonymous First-time Frequent Anonymous 31% Frequent 31% By Aircraft Type Jet. 30% Military. 5% Airline Propeller. 14% Hot Air Balloon Helicopter. 9% Helicopter Hot Air Balloon. 1% Jet Military Airline. 2% Propeller Unknown. 39% Unknown By Time of Day Day (07:00Day (07:00 - 18:00 - 18:00) ) Night (22:00 - 7:00) Night (22:00 - 7:00) 67% 67% 9% 9% 07:0007:00 - 18:00 - 18:00 18:0018:00 - 22:00 - 22:00 22:00 - 7:00 EveningEvening (18:00 (18:00 - 22:00 - 22:00) ) 22:00 - 7:00 24% 24% 4 Charles M. Schulz – Sonoma County Airport 2015 Complaint Comparisons By Year 400 350 300 250 200 Total Airport-Related Total Complaints 150 100 50 0 2011 2012 2013 2014 2015 By Month 9000 35 8000 30 7000 25 6000 Operations (In 20 5000 Thousands) Airport-Related 4000 15 Complaints 3000 10 2000 5 1000 0 0 Jan Feb Mar April May June July Aug Sept Oct Nov Dec By Day of Week 40 35 30 25 20 15 10 5 0 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Charles M. Schulz – Sonoma County Airport 5 2015 Noise Complaint Map 2015 Noise Complaints Charles M. Schulz - Sonoma County Airport Healdsburg ! ! 128 F (¬ r a n z V a l l e ¤£101 y R d ! ! ! r Cre ! rte ek o Rd P ! ! d ! R ! !! ! ! e ! d ! i Windsor ! ! s ! d t ! s !! R d e ! ! R ! W ! !! gs e n ! i d r i ! s O ! p t ! ! l d ! S s R t ! s a e ! e ! C E d ! ! W ! w a l i o s k o t d r o a H! g ! !w M a ! ! !y ! R ! ! d Wo ! h ! l STS Airport Blvd e ! r ! d ! ! R R d R iv e ! n r o t Rd l T u r ! F ! e Rd ! n r d ve R i t R l ! o ! n ! ! e R ! b d !! ! ! a ! r ! ! i M ! d R l d l R ! ! i t H L e Piner Rd a e ! v ! g i n l i u ! O V ! ! n ! ! a ! R ¤£101 d ! (¬116 ! Guerneville!Rd ! ! ! d R Rd ! alley e V een d Gr i s Santa Rosa w ! ! o Hall Rd l Graton Rd l i ! ! ! ! W ! ¬12 H ( ! i ental Rd g ccid h O S c h o o l ! R B d enn R ! e t a ! 12 t g ! (¬ ! l V e Ludwig Ave a l R P l B e d e o Sebastopol t y h a R l d e u e m W m i v a a a n A t L a H H e l y a d s w ! r n i l R w Todd Rd o y t o l R r R R H e o d d g a u a g t n g h n de a R a r o d n B S G L d 116 r R e d (¬ t d R n y ! i n o d S P l d ie y on R f n Wilfred Ave m any lo o o C B t Crane ! S Rohnert ! Park ! Year Total: 229 ! Complaint Call Locations Runway Extension Lines STS Airport Property 5 Mile Airport Radius Airport-Related Complaints: 200 Anonymous or no address: 22 Total addresses outside of mapped area 7 ° 0 1 2 4 Miles Note, many complaints are from the same households with residents who are highly sensitive to aircraft operations.
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