Qc0020 Route Agreement No

FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

ROUTE AGREEMENT

THIS ROUTE AGREEMENT is dated the SIXTH day of DECEMBER 2013.

BETWEEN

(1) LONDON BUS SERVICES LIMITED (and its successors in title) whose registered office is at Windsor House, 42 – 50 Victoria Street, London SW1H 0TL (the “Corporation”);

and

(2) LONDON UNITED BUSWAYS LIMITED of company number 2328561 and whose registered office is at Busways House, Wellington Road, Twickenham, Middlesex, TW2 5NX (the “Operator”).

RECITALS:

The Parties have entered into a Framework Agreement by which they have agreed that whenever the Parties enter into a Route Agreement for the provision of bus services by the Operator which is expressed to be pursuant to the Framework Agreement, Annex B and Annex C of the Framework Agreement shall apply to the Route Agreement as if they were incorporated into the Route Agreement.

IT IS AGREED AS FOLLOWS:

1. This is an agreement entered into pursuant to the Framework Agreement for the provision of bus services by the Operator on the terms and conditions set out herein.

2. This Route Agreement includes this Agreement together with the Schedules hereto (and any documents referred to therein) and the terms, conditions and Schedules set out in Annex B and Annex C of the Framework Agreement, except in so far as they may be varied by Schedule IC to this Route Agreement, provided that only Part 1 of Annex C shall be legally binding and all other documents contained in Annex C are for guidance and information only.

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3. The Corporation reserves the right at any time to make any changes to all or any part of Annex C provided that in relation to Part 1 only, the Corporation shall comply with any express conditions which may be set out in the Route Agreement relating to such changes.

4. Wherever Annex B of the Framework Agreement indicates that a Schedule is completed individually in respect of each Route Agreement such Schedules are attached hereto.

5. This Route Agreement commenced on 17 October 2013 and the Services shall commence on 14 December 2013 (the "Commencement Date"). This Route Agreement shall continue in force until 14 December 2018 (the "Initial Expiry Date") unless it is extended in accordance with the provisions of clause 2 of Annex B of the Framework Agreement to 11 December 2020 (the "Extended Expiry Date") or unless earlier terminated in accordance with the provisions of the Framework Agreement or this Route Agreement.

Signed on behalf of the Signed on behalf of the Corporation by Operator by:

Signature: ______Signature: ______

Name: MIKE WESTON Name: ______

Position: DIRECTOR OF BUSES Position: ______LONDON BUS SERVICES LIMITED

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE I

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

This Schedule comprises the following:

Schedule IA – Route Requirements and Route Description

Schedule IB – Working Timetable, Peak Vehicle Requirements and Scheduled In Service Mileage

Schedule IC – Special Conditions and Variations from Annex B Terms and Conditions

Schedule ID – Minimum Performance Standards

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IA

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

PART 1 – ROUTE REQUIREMENTS

1. Terminal Points

Route number 391 shall operate in accordance with the Working Timetable contained in Schedule IB and the Public Timetable in Schedule IA Part 2.

2. Stopping Arrangements

All buses operating on the Services must serve all stops on the line of route designated for the route.

Drivers must pick up/set down at all bus stops where passengers wish to board and/or alight. If a driver is certain no passengers wish to board or alight, they may continue. If the driver is in any doubt, they must stop.

3. Garage Address

The operation of this route will be managed from the Operator’s garage as detailed below:

Garage Address: Stamford Brook Garage 74 Chiswick High Street London W4 1SY

4. Layovers

The Working Timetable incorporates scheduled running times and layover times considered necessary by the Operator to enable the Services to be operated to at least the Minimum Performance Standards set out in Schedule ID.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IA

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

PART 2 – ROUTE DESCRIPTION

1. Route Description –

As detailed on the attached Route Description.

2. Public Timetable –

Due to the widespread use of Stop Specific Timetables (SSTT), Public Timetables are no longer being issued.

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LONDON BUSES - ROUTE DESCRIPTION

ROUTE 391: Richmond Bus Station - Sands End, Sainsburys

Date of Structural Change: 14 December 2013.

Date of Service Change: 14 December 2013.

Reason for Issue: New Tender.

STREETS TRAVERSED

Towards Sands End, Sainsburys: George Street, The Square, The Quadrant, Kew Road, Richmond Circus, Lower Mortlake Road, Manor Circus, Sandycombe Road, Kew Gardens Road, Kew Road, Kew Bridge, Kew Bridge Road, Chiswick High Road, Chiswick Roundabout, Chiswick High Road, King Street, Studland Street, Glenthorne Road, Beadon Road, Hammersmith Broadway, Hammersmith Bus Station Northern Entrance Ramp, Hammersmith Bus Station High Level, Hammersmith Bus Station Northern Exit Ramp, Hammersmith Broadway, Hammersmith Road, North End Road, Fulham Road, Fulham Broadway, Harwood Road, New Kings Road, Bagley's Lane, Harwood Terrace, Imperial Road, Townmead Road, Watermeadow Lane, William Morris Way.

Towards Richmond Bus Station: William Morris Way, Townmead Road, Imperial Road, Harwood Terrace, Bagley's Lane, New Kings Road, Harwood Road, Fulham Broadway, Fulham Road, North End Road, Hammersmith Road, Butterwick, Talgarth Road, Hammersmith Bus Station High Level, Talgarth Road, Queen Caroline Street, King Street, Chiswick High Road, Chiswick Roundabout, Chiswick High Road, Kew Bridge Road, Kew Bridge, Kew Road, Kew Gardens Road, Sandycombe Road, Manor Circus, Lower Mortlake Road, Richmond Circus, Kew Road, The Quadrant, The Square, Eton Street, Paradise Road, Church Terrace, Richmond Bus Station.

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AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS

Please note that only stands, curtailment points, & blind descriptions as detailed in this contractual document may be used.

RICHMOND BUS STATION, WAKEFIELD ROAD

Private stand for five buses in bus station on north side of Wakefield Road. Buses proceed from Richmond Bus Station direct to stand, departing via Richmond Bus Station, Wakefield Road, Lewis Road, Red Lion Street and Hill Street to George Street. Set down in Richmond Bus Station, at Alighting Point (BP2634 - Richmond Bus Station, Last Stop on LOR: BP2634 - Richmond Bus Station) and pick up in George Street, at Stop B (29982 - George Street, First Stop on LOR: 29982 - George Street).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 2 buses on Route 391 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Richmond.

RICHMOND, MANOR CIRCUS (from SANDS END, SAINSBURYS)

Buses proceed from Sandycombe Road via Manor Circus departing to Sandycombe Road. Set down in Sandycombe Road, at stop SP (9284 - Gainsborough Road, Last Stop on LOR: 9284 - Gainsborough Road) and pick up in Sandycombe Road, at stop SR (9283 - Gainsborough Road, First Stop on LOR: 9283 - Gainsborough Road).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: North Sheen, Manor Circus.

KEW GARDENS STATION (from SANDS END, SAINSBURYS)

Public stand for one bus on south side of Station Parade, commencing 4 metres east of lamp standard number 1087. Buses proceed from Kew Gardens Road via Sandycombe Road, Station Approach and Station Parade to stand, departing via Station Parade to Sandycombe Road. Set down in Kew Gardens Road, at Stop G (BP033 - Kew Gardens Road, Last Stop on LOR: R0276 - Mortlake Road) and pick up in Sandycombe Road, at Stop N (40001 - Kew Gardens Station <> #, First Stop on LOR: 40001 - Kew Gardens Station <> #).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only.

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MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Kew Gardens Station.

GUNNERSBURY, CHISWICK ROUNDABOUT

From Richmond Bus Station. Buses proceed from Chiswick High Road via Chiswick Roundabout departing to Chiswick High Road. Set down in Chiswick High Road, at Stop L (3163 - Brentford Fountain Leisure Centre, Last Stop on LOR: 3163 - Brentford Fountain Leisure Centre) and pick up in Chiswick High Road, at Stop K (3164 - Brentford Fountain Leisure Centre, First Stop on LOR: 3164 - Brentford Fountain Leisure Centre).

From Sands End, Sainsburys. Buses proceed from Chiswick High Road via Chiswick Roundabout departing to Chiswick High Road. Set down in Chiswick High Road, at Stop J (6159 - Power Road, Last Stop on LOR: 6159 - Power Road) and pick up in Chiswick High Road, at Stop K (6158 - Oxford Road North, First Stop on LOR: 6158 - Oxford Road North).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Chiswick Roundabout.

TURNHAM GREEN, HEATHFIELD TERRACE (from SANDS END, SAINSBURYS)

Public stand for two buses on east side of Heathfield Terrace, commencing at lamp standard number 4 extending 27 metres north. Buses proceed from Chiswick High Road via Heathfield Terrace to stand, departing via Heathfield Terrace and Sutton Lane North to Chiswick High Road. Set down in Chiswick High Road, at Stop SS (1039 - Chiswick Police Station, Last Stop on LOR: 1039 - Chiswick Police Station) and pick up in Chiswick High Road, at Stop DD (134 - Turnham Green Church, First Stop on LOR: 134 - Turnham Green Church).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Turnham Green.

RAVENSCOURT PARK (from Richmond Bus Station)

Buses proceed from King Street via Studland Street, Glenthorne Road and Dalling Road departing to King Street. Set down in King Street, at Stop C (6144 - Dalling Road, Last Stop on LOR: 6144 - Dalling Road) and pick up in King Street, at Stop D (BP1501 - Ravenscourt Park Station <>, First Stop on LOR: BP1501 - Ravenscourt Park Station <>).

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AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Ravenscourt Park.

HAMMERSMITH BUS STATION, UPPER LEVEL

From Richmond Bus Station. Buses proceed from Hammersmith Bus Station High Level departing to Hammersmith Bus Station High Level. Set down in Hammersmith Bus Station High Level, at Stop Z1 (R0874 - Hammersmith Bus Station, Last Stop on LOR: 29966 - Hammersmith Stn / H'smith & City Line<>) and pick up in Hammersmith Bus Station High Level, at Stop B (R0876 - Hammersmith Bus Station, First Stop on LOR: R0876 - Hammersmith Bus Station).

From Sands End, Sainsburys. Buses proceed from Hammersmith Bus Station High Level departing to Hammersmith Bus Station High Level. Set down in Hammersmith Bus Station High Level, at Stop E (R0879 - Hammersmith Bus Station, Last Stop on LOR: BP503 - Hammersmith Broadway) and pick up in Hammersmith Bus Station High Level, at Stop F (R0880 - Hammersmith Bus Station, First Stop on LOR: R0880 - Hammersmith Bus Station).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Hammersmith.

WEST BROMPTON, EMPRESS STATE BUILDING (from Richmond Bus Station)

Private stand for four buses in two marked bays on east side of forecourt of Empress State Building. Buses proceed from North End Road via Lillie Road and Empress State Building Forecourt to stand, departing via Empress State Building Forecourt and Lillie Road to North End Road. Set down in North End Road, at Stop BR (11252 - Lillie Road, Last Stop on LOR: 11252 - Lillie Road) and pick up in North End Road, at Stop BT (11253 - West Kensington Estate, First Stop on LOR: 11253 - West Kensington Estate).

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FULHAM BROADWAY (from Richmond Bus Station)

Public stand for one bus forward of bus stop E on north side of Fulham Broadway, commencing outside Caffe Nero. Buses proceed from Fulham Broadway direct to stand, departing via Fulham Broadway, Jerdan Place and Vanston Place to Fulham Broadway. Set down in Fulham Broadway, at Stop E (9327 - Fulham Broadway, Last Stop on LOR: 9327 - Fulham Broadway) and pick up in Fulham Broadway, at Stop F (9328 - Fulham Broadway, First Stop on LOR: 9328 - Fulham Broadway).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Fulham Broadway. OTHER INFORMATION: Stand available between 2000 & 0700 Mondays to Saturdays, and all day on Sundays and Public Holidays. Outside these times, stand may only be used for hesitation.

SANDS END, SAINSBURYS, WILLIAM MORRIS WAY

Public stand for two buses in bay on south side of William Morris Way, adjacent to supermarket. Buses proceed from William Morris Way direct to stand, departing to William Morris Way. Set down in William Morris Way, at Stop TS (BP1332 - Sands End / Sainsbury's, Last Stop on LOR: BP1332 - Sands End / Sainsbury's) and pick up in William Morris Way, at Stop TS (BP1332 - Sands End / Sainsbury's, First Stop on LOR: BP1332 - Sands End / Sainsbury's).

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IB

WORKING TIMETABLE, PEAK VEHICLE REQUIREMENTS, AND SCHEDULED IN SERVICE MILEAGE

The following quantities of vehicles shall be used to operate the Services and constitute the “Peak Vehicle Requirement” (PVR) by day type and time of day in respect of the Services

Working Timetable Number of Vehicles In Service Daily Scheduled Number of Scheduled in In Service Miles Days Service Mileage Reference Effective Vehicle AM Midday PM Evening Per Day Days Days No. Date Type**@ PVR PVR PVR PVR Mondays to 391-31790- 16/12/13 A/B 18 17 18 10 1,951.69 156 304,463.64 Thursdays (SDO) MTSc-LU-1-1 Fridays (SDO) 391-31790- 20/12/13 A/B 18 17 18 10 1,951.69 39 76,115.91 FrSc-LU-1-1 Mondays to 391-31790- 23/12/13 A/B 16 17 18 10 1,942.62 55 106,844.10 Fridays (SHO) MFHo-LU-1-2 Saturdays & 391-31790-Sa- 14/12/13 A/B N/A 17 N/A 10 1,834.68 56 102,742.08 Good Friday LU-1-2 Sundays & Public 391-31790-Su- 15/12/13 A/B N/A 14 N/A 10 1,519.93 58 88,155.94 Holidays* LU-1-2 Total Scheduled 364 678,321.67 In Service Mileage

* Excluding Christmas Day and Good Friday ** See Schedule IIA Part 1 @ Vehicle Type B is expected to be replaced by a vehicle from route H98 by March/ April 2014.

The AM PVR is the maximum quantity of vehicles in service between 07.00 hours and 09.30 hours on Mondays to Fridays. The PM PVR is the maximum quantity of vehicles in service between 16.00 hours and 18.30 hours on Mondays to Fridays.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IC

SPECIAL CONDITIONS AND VARIATIONS FROM ANNEX B TERMS AND CONDITIONS

1. Early Termination Date 16 December 2016 (clause 27.9)

2. Sponsored Route No (clause 27.10)

3. Multiple Termination No

4. Is the Operator permitted to accept advertising on Yes the vehicles? (clause 20 of Annex B)

5. Incentive Provisions – Do the Incentive Provisions Yes apply? (clause 46)

6. Spare Vehicle - The Operator shall ensure that the 2 following number of spare vehicles, which are specified in Schedule IIA Part 1, are available for the provision of the Services.

7. Route Risk Assessment - The Corporation acknowledges receipt of the Route Risk Assessment pertaining to route 391.

8. Existing Vehicles – The Operator shall ensure that all vehicles entering service on this route undergo refurbishment to the December 2010 Refurbishment Specification prior to entering service.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE ID

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD

Minimum Operated Mileage Standard 98%

Route Categorisation High Frequency Route

Initial Minimum Performance Standard 1.34 minutes Excess Wait Time (4 January 2014 to 12 September 2014)

Minimum Performance Standard 1.40 minutes Excess Wait Time

Method of monitoring QSI Performance Full iBus

QSI Coverage Locations See attached list of Full iBus QSI Locations

QSI Threshold 1.20 minutes Excess Wait Time

Quarter 2 Of Financial Year 2016/17 Extension Assessment Period To Quarter 1 Of Financial Year 2017/18

24 – Hour Services Will QSI Performance for the day-service N/A only be used for calculating Performance Payments and assessing Contract Extension Criteria.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE ID - ATTACHMENT

OUT DIRECTION BACK DIRECTION

Timing Timing Point Point Code Stop Name Code Stop Name RICHGS George Street SENDSY Sands End/ Sainsbury’s

RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour

KEWGSN Kew Gardens Station FULHBY Fulham Town Hall

KEWBSN Kew Bridge Station WKENSN West Kensington Station

TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station

V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage

HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church

WKENSN West Kensington Station KEWBSN Kew Bridge

FULHBY Fulham Town Hall KEWGSN Kew Gardens Station

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IIA

VEHICLE SPECIFICATION

This Schedule comprises the following:

Part 1 Vehicle Description

Part 2 No longer used

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IIA

PART 1 - VEHICLE DESCRIPTION

The vehicles approved for use in the Services shall be

Vehicle Type A Vehicle Type B # Chassis Manufacturer and Type Optare Dennis Dart

Body Manufacturer and Type Optare Versa Plaxton Pointer II

Single or Double Deck Single Deck Single Deck

Upper Deck Air Cooling System N/A N/A

Minimum Seating Capacity 27 + 1 wheelchair 27 + 1 wheelchair

Maximum Standing Capacity 28 30

Maximum Length 10,400 mm 10,100 mm

Maximum Width 2,500 mm 2,400 mm

Number of Doors 2 2

Year of Manufacture 2008 2005

Engine Type (Including Euro Rating) Euro V Euro III

Notes:

Where appropriate the utilisation of the respective Vehicle Types is shown in Schedule IB.

# Vehicle Type B is expected to be replaced by a vehicle from route H98 by March/ April 2014.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

SCHEDULE IIIA

FARE CHART

The Fare chart relating to this Route Agreement will be provided by the Corporation prior to the Commencement Date and from time to time during the life of the Route Agreement.

In accordance with Schedule II of the Route Agreement, a current fare chart shall be displayed or be available for inspection by members of the public on each vehicle used to operate the Services.

The Operator’s obligations in respect of fare collection arrangements, ticket checking and inspection remain unchanged.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0020 NO: QC43001

ROUTE: 391

VERSION NO: 00/01

EFFECTIVE DATE: 14 DECEMBER 2013

SCHEDULE IVA

CONTRACT PRICE AND OTHER FINANCIAL DETAILS

1. Contract Price £ 3,955,000.00 per annum

2. Period Contract Payment £304,230.77

3. Scheduled In Service Mileage 678,321.67 miles p.a.

4. Deduction Figure £ 5.83 per mile

5. Date of Tender 14 January 2013

6. Contract Price Adjustment – The basis upon which the Contract Price shall be adjusted is as set out in paragraph 9.2 of Schedule IVB.

7. The Payment Year commences on the first day of Payment Period 7 (Quarter 3), and ends on the last day of Payment Period 6 (Quarter 2), save where the Initial Payment Year applies.

8. Notwithstanding the provisions of paragraph 2.3 of Schedule IVD of the Framework Agreement, the Initial Payment Year shall be from 4 January 2014 (Payment Period 11, Quarter 4) to 12 September 2014 (Payment Period 6, Quarter 2).

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