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Postal Facts 2020 Companion [PDF] POSTAL FACTS 2 0 2 0 C O M P A N I O N About Postal Facts You know we deliver for America. And installations worldwide. And consider Do you have any comments, questions you know we’ve been doing it for a this very important fact: Everyone in or suggestions for Postal Facts? Send long time. But do you know exactly the U.S. and its territories has access us an email at [email protected]. how much we deliver? Every day? Each to postal products and services and year? Did you know we don’t use your pays the same for a First-Class Mail Unless otherwise noted, all figures are tax dollars for our operations? Did postage stamp, regardless of location. based on the Postal Service’s fiscal you know we have programs designed year. Want to know more about the United to help the communities we serve? Postal Facts 2020 provides the public And what does the “ZIP” in ZIP Code States Postal Service? You can connect with us in many ways, including: with information about the Postal mean, anyway? You can find these Service. The facts in this publication Facebook answers and more at facts.usps.com. may be reproduced for the purpose of facebook.com/usps When you explore Postal Facts, you’ll stating the fact itself, and in a busi- Twitter ness, informational, academic context find information about postal oper- twitter.com/usps ations and revenue, as well as some and the like, and in the body of text Instagram things on the lighter side of our busi- discussing factual subject matter rel- instagram.com/uspostalservice ness. Our history goes all the way evant to the fact being presented. back to the founding of the nation — LinkedIn However, these facts may become out- and even before. Postal Facts is a great linkedin.com/company/usps dated after publication and seeking place to learn about where we’ve been YouTube the latest information is advised. and where we’re going. youtube.com/usps FACTS.USPS.COM We’re proud to provide secure, reliable and affordable delivery of mail and Produced by Corporate Communications packages to every address in the United © 2020 United States Postal Service. All rights reserved. States, its territories and its military 508-03/26/2020-mw 1860: The Pony Express began its When We First Started Out and 18-month run, the final 4 months under contract as a U.S. Mail route. Our Journey Forward 1863: Free city delivery introduced. The First Post Road 1864: Railway mail clerks began riding the rails in Railway Post Offices, his is the earliest known map of the Post Roads of the United States. This sorting mail in transit. historical drawing shows the hamlets of the 13 colonies clustered along Tthe coast line, bound one to the other by a single important path of com- munication: the First Post Road. 1890: Mail began traveling via pnenu- matic tubes beneath the crowded streets of six cities. 1899: Electric automobile tested for city mail collection. Delivery and collection 1832: Railroads began carrying mail 1918: Airmail service began. under contract. 1815: Steamboats began carrying 1987: LLVs introduced. mail under contract. 1845: Inventor Samuel Morse hired by Post Office Department to superintend 2017: Informed Delivery available first telegraph service in the U.S. nationwide. 1847: Postage stamps introduced. 1855: Registered mail began. POSTAL FACTS 2020 | 1 Take a closer look hey’re treasures. But they’re not hidden. Many of our buildings are historical land- Tmarks. Inside — and outside — many of our Post Offices, you’ll find impressive works of art that reflect the stories of our people and our nation. More than 1,400 postal-owned buildings are listed on the National Register of Historic Places. www.nps.gov/nr/research/. About 400 murals have images of American Indians, according to the Smithsonian National Museum of the American Indian. 2 | POSTAL FACTS 2020 A Decade of Facts and Figures e make the connection. States, from the biggest cities to the reliable, affordable delivery of mail Friends and families, busi- smallest hamlets. This is our mandate and packages. Always have, always Wnesses and customers. We — binding the nation together. This is will. It’s what we do. deliver to every address in the United our commitment — providing secure, 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 Annual Operating $71.1 B $70.6 B $69.6 B $71.4 B $68.8 B $67.8 B $67.3 B $65.2 B $65.7 B $67.1 B Revenue Career Employees* 496,934 497,157 503,103 508,908 491,863 488,300 491,017 528,458 557,251 583,908 Mail Volume 142.6 B 146.4 B 149.5 B 154.3 B 154.3 B 155.5 B 158.2 B 159.8 B 168.3 B 170.9 B First-Class Mail Volume 54.9 B 56.7 B 58.7 B 61.2 B 62.6 B 63.8 B 65.8 B 68.7 B 72.5 B 77.6 B First-Class Single Piece 16.5 B 17.5 B 18.5 B 19.7 B 20.7 B 21.8 B 22.6 B 23.2 B 25.8 B 28.9 B Mail Volume** Shipping/Package 6.2 B 6.2 B 5.7 B 5.2 B 4.5 B 4 B 3.7 B 3.5 B 3.3 B 3.1 B Volume*** Marketing Mail Volume 75.5 B 77.3 B 78.3 B 80.9 B 80 B 80.3 B 80.8 B 79.5 B 84.0 B 81.8 B Delivery Points 160 M 158.6 M 157.3 M 156.1 M 155 M 153.9 M 152.9 M 152.1 M 151.5 M 150.9 M Address Changes 35.8 M 36.8 M 36.8 M 37 M 37 M 34.4 M 38.8 M 39.7 M 39.9 M 41.5 M Total Retail Offces 34,613 34,772 34,340 35,423 35,520 35,649 35,434 35,369 35,756 36,222 Postal-Managed Retail 31,322 31,324 30,825 31,585 31,606 31,662 31,702 31,857 32,146 32,528 Offces Retail Customer Visits 811.8 M 838.7 M 857.1 M 877.4 M 919.5 M 948.7 M 989.1 M 986.2 M 1.02 B 1.06 B Total Retail Revenue $12.7 B $12.7 B $12.9 B $13.5 B $19.2 B $19 B $18.3 B $17.5 B $16.9 B $17.5 B Postal-Managed Retail $10.1 B $9.8 B $9.9 B $10.2 B $10.4 B $10.7 B $10.8 B $10.7 B $10.9 B $12.1 B Offce Revenue Alternate Access $2.5 B $2.9 B $3.1 B $3.2 B $8.8 B $8.3 B $7.5 B $6.8 B $6 B $5.4 B Revenue Alternate Access 19.8% 23% 23.75% 23% 45.7% 43.7% 41% 39.1% 35.5% 30.7% Revenue Percentage Delivery Routes 231,807 231,843 228,483 229,104 226,777 244,365 225,152 227,000 228,160 230,600 Vehicles 228,940 232,372 230,939 227,896 214,933 211,264 211,654 212,530 213,881 215,625 *As of Sept. 30, 2019 **Mail bearing postage stamps — bill payments, personal correspondence, cards and letters, etc. ***Includes Priority Mail, Priority Mail Express, First-Class Package, Parcel Return Service and Parcel Select POSTAL FACTS 2020 | 3 This Post Offce is Always Open he Postal Service website — Locator, ZIP Code Lookup, calculating usps.com — is like an online 2.3 BILLION postage, holding mail, requesting TPost Office at your fingertips, Package Pickup and ordering shipping open for business 24/7. The Postal Ser- USPS.COM VISITS supplies — are now available on most vice’s smartphone apps make it more smartphones. convenient to use the most popular In 2019, usps.com recorded 2.3 billion In 2019, the USPS Mobile app was functions on usps.com — anytime, visits — averaging 6 million visitors downloaded more than 2.1 million anywhere. each day. It’s one of the most fre- times from the Apple App and Google quently visited government sites. Play stores. USPS.COM In 2019, there were more than 57 million visitors to the mobile site — 35.5 MILLION m.usps.com — averaging more than In order of popularity, here are the top CLICK-N-SHIP LABELS 156,000 visits per day. five usps.com sites in 2019: Click-N-Ship customers created more Online Change-of-Address allows 1. USPS Tracking customers to change addresses online, 457 million visitors than 35.5 million labels, which gen- erated more than $432 million in and it offers them coupons for move- 2. Informed Delivery sales in 2019. related products and services. More 43 million visitors than 16.5 million address changes Click-N-Ship allows customers to were submitted online in 2019. 3. Post Office Locator print shipping labels with postage for 29 million visitors Priority Mail, Priority Mail Express, 4. The Postal Store Global Express Guaranteed, Priority 26 million visitors Mail International, Priority Mail SUNDAY ACKAGE ELIVERY 5. ZIP Code Lookup Express International and First-Class P D 23 million visitors Package International Service. Our Sunday best. In 2019, the Postal In 2019, stamp and retail sales at The Service continued to expand Sunday Postal Store, the official online Post 57 MILLION package delivery to meet the shipping Office, totaled nearly $301 million.
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