POSTAL FACTS 2 0 2 0 C O M P A N I O N About Postal Facts

You know we deliver for America. And installations worldwide. And consider Do you have any comments, questions you know we’ve been doing it for a this very important fact: Everyone in or suggestions for Postal Facts? Send long time. But do you know exactly the U.S. and its territories has access us an email at [email protected]. how much we deliver? Every day? Each to postal products and services and year? Did you know we don’t use your pays the same for a First-Class Unless otherwise noted, all figures are tax dollars for our operations? Did , regardless of location. based on the Postal Service’s fiscal you know we have programs designed year. Want to know more about the United to help the communities we serve? Postal Facts 2020 provides the public And what does the “ZIP” in ZIP Code States Postal Service? You can connect with us in many ways, including: with information about the Postal mean, anyway? You can find these Service. The facts in this publication Facebook answers and more at facts.usps.com. may be reproduced for the purpose of facebook.com/usps When you explore Postal Facts, you’ll stating the fact itself, and in a busi- Twitter ness, informational, academic context find information about postal oper- twitter.com/usps ations and revenue, as well as some and the like, and in the body of text Instagram things on the lighter side of our busi- discussing factual subject matter rel- instagram.com/uspostalservice ness. Our history goes all the way evant to the fact being presented. back to the founding of the nation — LinkedIn However, these facts may become out- and even before. Postal Facts is a great linkedin.com/company/usps dated after publication and seeking place to learn about where we’ve been YouTube the latest information is advised. and where we’re going. youtube.com/usps FACTS.USPS.COM We’re proud to provide secure, reliable and affordable delivery of mail and Produced by Corporate Communications packages to every address in the United © 2020 United States Postal Service. All rights reserved.

States, its territories and its military 508-03/26/2020-mw 1860: The Pony Express began its When We First Started Out and 18-month run, the final 4 months under contract as a U.S. Mail route.

Our Journey Forward 1863: Free city delivery introduced. The First Post Road 1864: Railway mail clerks began riding the rails in Railway Post Offices, his is the earliest known map of the Post Roads of the United States. This sorting mail in transit. historical drawing shows the hamlets of the 13 colonies clustered along Tthe coast line, bound one to the other by a single important path of com- munication: the First Post Road.

1890: Mail began traveling via pnenu- matic tubes beneath the crowded streets of six cities.

1899: Electric automobile tested for city mail collection. Delivery and collection 1832: Railroads began carrying mail 1918: service began. under contract. 1815: Steamboats began carrying 1987: LLVs introduced. mail under contract. 1845: Inventor Samuel Morse hired by Department to superintend 2017: Informed Delivery available first telegraph service in the U.S. nationwide.

1847: Postage stamps introduced.

1855: began.

POSTAL FACTS 2020 | 1 Take a closer look

hey’re treasures. But they’re not hidden. Many of our buildings are historical land- Tmarks. Inside — and outside — many of our Post Offices, you’ll find impressive works of art that reflect the stories of our people and our nation. More than 1,400 postal-owned buildings are listed on the National Register of Historic Places. www.nps.gov/nr/research/. About 400 murals have images of American Indians, according to the Smithsonian National Museum of the American Indian.

2 | POSTAL FACTS 2020 A Decade of Facts and Figures

e make the connection. States, from the biggest cities to the reliable, affordable delivery of mail Friends and families, busi- smallest hamlets. This is our mandate and packages. Always have, always Wnesses and customers. We — binding the nation together. This is will. It’s what we do. deliver to every address in the United our commitment — providing secure,

2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 Annual Operating $71.1 B $70.6 B $69.6 B $71.4 B $68.8 B $67.8 B $67.3 B $65.2 B $65.7 B $67.1 B Revenue Career Employees* 496,934 497,157 503,103 508,908 491,863 488,300 491,017 528,458 557,251 583,908 Mail Volume 142.6 B 146.4 B 149.5 B 154.3 B 154.3 B 155.5 B 158.2 B 159.8 B 168.3 B 170.9 B First-Class Mail Volume 54.9 B 56.7 B 58.7 B 61.2 B 62.6 B 63.8 B 65.8 B 68.7 B 72.5 B 77.6 B First-Class Single Piece 16.5 B 17.5 B 18.5 B 19.7 B 20.7 B 21.8 B 22.6 B 23.2 B 25.8 B 28.9 B Mail Volume** Shipping/Package 6.2 B 6.2 B 5.7 B 5.2 B 4.5 B 4 B 3.7 B 3.5 B 3.3 B 3.1 B Volume*** Marketing Mail Volume 75.5 B 77.3 B 78.3 B 80.9 B 80 B 80.3 B 80.8 B 79.5 B 84.0 B 81.8 B Delivery Points 160 M 158.6 M 157.3 M 156.1 M 155 M 153.9 M 152.9 M 152.1 M 151.5 M 150.9 M Address Changes 35.8 M 36.8 M 36.8 M 37 M 37 M 34.4 M 38.8 M 39.7 M 39.9 M 41.5 M Total Retail Offces 34,613 34,772 34,340 35,423 35,520 35,649 35,434 35,369 35,756 36,222 Postal-Managed Retail 31,322 31,324 30,825 31,585 31,606 31,662 31,702 31,857 32,146 32,528 Offces Retail Customer Visits 811.8 M 838.7 M 857.1 M 877.4 M 919.5 M 948.7 M 989.1 M 986.2 M 1.02 B 1.06 B Total Retail Revenue $12.7 B $12.7 B $12.9 B $13.5 B $19.2 B $19 B $18.3 B $17.5 B $16.9 B $17.5 B Postal-Managed Retail $10.1 B $9.8 B $9.9 B $10.2 B $10.4 B $10.7 B $10.8 B $10.7 B $10.9 B $12.1 B Offce Revenue Alternate Access $2.5 B $2.9 B $3.1 B $3.2 B $8.8 B $8.3 B $7.5 B $6.8 B $6 B $5.4 B Revenue Alternate Access 19.8% 23% 23.75% 23% 45.7% 43.7% 41% 39.1% 35.5% 30.7% Revenue Percentage Delivery Routes 231,807 231,843 228,483 229,104 226,777 244,365 225,152 227,000 228,160 230,600 Vehicles 228,940 232,372 230,939 227,896 214,933 211,264 211,654 212,530 213,881 215,625

*As of Sept. 30, 2019 **Mail bearing postage stamps — bill payments, personal correspondence, cards and letters, etc. ***Includes Priority Mail, Priority Mail Express, First-Class Package, Parcel Return Service and Parcel Select

POSTAL FACTS 2020 | 3 This Post Offce is Always Open

he Postal Service website — Locator, ZIP Code Lookup, calculating usps.com — is like an online 2.3 BILLION postage, holding mail, requesting TPost Office at your fingertips, Package Pickup and ordering shipping open for business 24/7. The Postal Ser- USPS.COM VISITS supplies — are now available on most vice’s smartphone apps make it more smartphones. convenient to use the most popular In 2019, usps.com recorded 2.3 billion In 2019, the USPS Mobile app was functions on usps.com — anytime, visits — averaging 6 million visitors downloaded more than 2.1 million anywhere. each day. It’s one of the most fre- times from the Apple App and Google quently visited government sites. Play stores. USPS.COM In 2019, there were more than 57 million visitors to the mobile site — 35.5 MILLION m.usps.com — averaging more than In order of popularity, here are the top CLICK-N-SHIP LABELS 156,000 visits per day. five usps.com sites in 2019: Click-N-Ship customers created more Online Change-of-Address allows 1. USPS Tracking customers to change addresses online, 457 million visitors than 35.5 million labels, which gen- erated more than $432 million in and it offers them coupons for move- 2. Informed Delivery sales in 2019. related products and services. More 43 million visitors than 16.5 million address changes Click-N-Ship allows customers to were submitted online in 2019. 3. Post Office Locator print shipping labels with postage for 29 million visitors Priority Mail, Priority Mail Express, 4. The Postal Store Global Express Guaranteed, Priority 26 million visitors Mail International, Priority Mail SUNDAY ACKAGE ELIVERY 5. ZIP Code Lookup Express International and First-Class P D 23 million visitors Package International Service. Our Sunday best. In 2019, the Postal In 2019, stamp and retail sales at The Service continued to expand Sunday Postal Store, the official online Post 57 MILLION to meet the shipping Office, totaled nearly $301 million. VISTORS TO needs of customers shopping online. M.USPS.COM Retail giant. The Postal Service has the nation’s largest retail network — bigger than McDonald’s, Starbucks We’re multilingual — There’s a Post Office on your phone. and Walmart combined, domestically. the Postal Service offers The Postal Service app — USPS The Postal Service also has a presence usps.com in Spanish and Mobile — is available on Apple on eBay at www.ebaystores.com/US- simplified Chinese. and Android platforms. Some of the most popular functions currently Postal-Service-Store, where customers available on usps.com — Informed can purchase stamps and related Delivery, USPS Tracking, Post Office products.

4 | POSTAL FACTS 2020 No need to calculate with our flat rate. With Priority Mail Flat Rate FREE PRIORITY: YOU boxes and , there is no We give you a free hand. You he Postal Service priority is — need to weigh or calculate postage of can go online to request Priority and always will be to serve. With packages up to 70 pounds. Mail Express and Priority Mail free shipping supplies, flat-rate We’re easy as pie. Click-N-Ship allows packages be picked up at your T options, $50 worth of free insurance, customers to print shipping labels with home or office as part of your improved tracking and easy online postage for Priority Mail, Priority Mail ’s regular route — tools, Priority Mail offers one of the Express, Global Express Guaranteed, for free. best values in the shipping business. Priority Mail International, Priority The best things in life are free. Priority Mail Express offers you over- Mail Express International and First- That’s right, Priority Mail offers night delivery to most U.S. locations Class Package International Service. you free insurance, up to $50, for with up to $100 of insurance coverage Who cares? We care. The Postal most shipments. included with most shipments. Service is the best way to send care It’s a free-for-all. Priority Mail And — no kidding — there’s nothing packages to the ones you loved and Priority Mail Express boxes, hidden. Priority Mail is transparent stationed overseas. You can ship envelopes and labels, internation- and has no hidden surcharges, no fuel directly to APO, FPO and DPO al mailing products and customs or residential delivery surcharges, and locations with the specially priced forms are available at no charge. no surcharge for regular Saturday de- Military Care Kit. The kit contains They can be ordered at usps.com livery. six Priority Mail Flat Rate Boxes — and delivered to your door or two large and four medium — six picked up at a local Post Office. address labels, one roll of tape and six customs forms, and can be ordered at Red, white, blue and green. no charge at usps.com/shop and by Priority Mail is the environmental calling (800) 610-8734. choice. You can pick up free recyclable Priority Mail Flat Rate boxes at any Post Office or you can order online at usps.com/ shop or by calling (800) 610- 8734.

Globally

Click-N-Ship allows customers to print shipping labels with postage for Global Express Guaranteed, Priority Mail International, Priority Mail Express International and First-Class Package International Service. For more information, go to usps.com/ship/.

POSTAL FACTS 2020 | 5 Innovation in the Mail

he Postal Service strives to in- Picture Permit Indicia. Commercial crease the impact, excitement $3.5 B LLION mailers can modify the permit imprint Tand value of mail. Here are I indicia on First-Class and Standard some innovations designed to improve IN REVENUE (EDDM) Mail with a corporate logo, brand the mailing experience. image or trademark to raise brand Every Door Direct Mail (EDDM). This awareness or market products and online service uses demographic data services. DIGITAL to help business mailers target their MAIL PREVIEW marketing mail pieces to customers in a select neighborhood, city or ZIP INNOVATION INFORMED DELIVERY Code. Since 2011, EDDM has resulted in more than 20 billion mail pieces PARTNERS Informed Delivery. This free service and $3.5 billion in revenue. allows users to digitally preview their The Postal Service is proud to partner incoming mail and manage their with a variety of customer organiza- packages from a computer, tablet or INTELLIGENT tions to create, share and collaborate mobile device. More than 20 million on new mailing innovations, includ- customers have enrolled since it MAIL ing: BARCODE B launched in 2017. (IM ) ■ General’s Mailers Tech- Residential consumers and residential nical Advisory Committee. Repre- PO Box customers can sign up for the senting select mailing associations, service at usps.com/informeddelivery. this group works to enhance the (IMb). End- value of mail by providing techni- to-end mail stream visibility is possi- cal advice and recommendations to ble with a unique IMb, which identifies the Postal Service. More information individual pieces of mail, trays, sacks can be found at postalpro.usps.com/ and containers to track them through mtac. the processing system from induction to delivery.

Irresistible Mail. By using mobile- MAILERS technology, business customers can PROVIDING TECHNICAL increase the impact of their direct ADVICE mail with customized QR codes and

augmented reality to help turn interest ■ National Postal Forum. The annual into action and create interactive mailing industry conference provides experiences. Learn more about educational and networking oppor- combining pixels and paper at the tunities for thousands of business Irresistible Mail website. Visit http:// customers. Attendees learn about the www.irresistiblemail.com. latest mail trends and innovations

6 | POSTAL FACTS 2020 through more than 100 workshops and seminars. More information can The Postal Service’s Mailing be found at npf.org. $57 BILLION and Shipping Solutions Center (MSSC) was deployed nationally ■ IN POSTAGE Postal Customer Councils (PCCs). April 26, 2019, to provide first- These Postal Service-affiliated net- contact solutions and standardized More than $57 billion in postage works connect business mailers responses to frequently asked was collected from commercial with local Post Office leadership to questions for commercial mailers mailers through permits, meters develop more effective and profitable and shippers. mailings through training and in- and PC Postage in 2019. formation sharing. Since the 1960s, ■ The center is staffed by Mailing PCCs have been the go-to local re- Requirements Clerks (MRCs) source for helping mailers learn, $45 MILLION throughout the nation. The MRCs innovate and build their business. give commercial customers con- More information can be found at COLLECTED sistent guidance on mail prepara- postalpro.usps.com/pcc. AUTOMATED tion regulations and commercial acceptance programs, such as ■ Supplier Recognition. This year PACKAGE Full-Service, Seamless Accep- marks the 30th anniversary of the VERIFICATION tance, eInduction and Move Postal Service’s annual supplier rec- Update. ognition, highlighting the efforts The Automated Package Verifica- ■ of suppliers who make a positive In the past, customers had tion program automates the detec- impact towards the success of the to call multiple help desks to tion and collection of postage due Postal Service with bottom-line receive support on payment, for short-paid mail pieces through savings, including cost reduction, mail acceptance and mail the use of automated package cost avoidance, revenue generation, preparation. These help desk processing equipment. The Postal environmental advancement and calls were not monitored or Service collected $45 million in operational performance improve- measured for accuracy and short-paid revenue and turned ments. More information can be quality improvement. MSSC away more than $198 million in found at about.usps.com/suppliers/ provides one centralized number short-paid postage in 2019. diversity-program.htm. for customers to get support for their commercial mailing and Commercial Mailing and shipping needs. Shipping Innovation $9.8 BILLION ELECTRONIC ail Entry and Payment Tech- nology defines the process- VERIFICATION SYSTEM es and programs to collect M The Electronic Verification System postage and accept mailings and shipments from commercial custom- (eVS) allows high-volume package ers across the nation. mailers and package consolidators to document and pay for postage, including extra service fees, using electronic manifest files. In 2019, eVS processed 3.6 billion packages from 3,219 shippers and collected $9.8 billion in revenue, an increase of 11 percent over 2018.

POSTAL FACTS 2020 | 7 Delivering Protection to Every Address in America

efending the frontier. Enforc- Keeping America’s postal ing the law. Established on system secure 2,252 Aug. 7, 1775. D ASSETS The U.S. Postal Inspection Service en- forces federal laws, prevents crimes 5,759 $143 MILLION and keeps customers, employees and the mail safe. It’s one of the oldest law ARRESTS This is the value of assets seized, with enforcement agencies in the nation. 63 percent of seizures from illegal These days, our Inspectors are out narcotics and related proceeds. there, still keeping up with the crim- 4,995 More than 125,000 physical evi- inals — targeting theft, disrupting CONVICTIONS dence items were examined by foren- drug traffickers, warning about fraud sic scientists at the Postal Inspection scams, and more. These arrests and convictions are pri- Service’s state-of-the-art National Fo- marily for mail theft, mail fraud and rensic Laboratory, with 999 suspects The Inspection Service prohibited mailings. does this with more than identified. $1.7 million. Value of misappropriat- ed or stolen mail transport equipment 2,456 recovered. 2,562 EMPLOYEES, INCLUDING ARRESTS NEARLY 3,289 FOR ILLEGAL SUSPICIOUS MAIL NARCOTICS-RELATED 1,289 INCIDENTS CASES POSTAL INSPECTORS Postal Inspectors responded to and in- Postal Inspectors investigated the AND ROUGHLY vestigated 3,289 suspicious mail in- use of mail to sexually exploit cidents. No fatalities. children with nine arrests and 11 investigations 581 40,489 pounds. $22.4 million. Illegal narcotics and drug-trafficking assets UNIFORMED POSTAL seized. POLICE OFFICERS, ensuring American’s con- 200 fidence in the U.S. Mail. FEDERAL LAWS ENFORCED

The U.S. Mail is protected by more than 200 federal laws enforced by the Postal Inspection Service, one of the nation’s oldest law enforcement agencies.

8 | POSTAL FACTS 2020 Curtailing Dangerous

Drugs ■ Data Unleashed uspis.gov/the-opioid-epidemic ■ Real-time Intelligence USPIS has deployed the most ■ Accelerated Interceptions advanced innovations currently available to support efforts to curtail ■ Advance Electronic Data the flow of dangerous drugs through ■ Rapid Substance Identification — the mail: State-of-the-Art Forensics

Explore our history. enforcement in our nation. Postal Inspectors have investigated consumer rom the widely known — Postal fraud schemes such as foreign lotteries/ Inspectors made sure the sweepstakes scams, fake charities priceless Hope Diamond was F insider trading on Wall Street, world- delivered safely through the mail — wide art fraud rings and crooked to the proudly notable — in 1971, the televangelists. The Postal Inspection Postal Inspection Service became one Making an impact. Service also played an integral role in of the first federal law enforcement We educate the public about scams terrorist investigations, including the organization to hire female agents — and how to avoid them. A weekly Unabomber, and ricin and anthrax our history reflects the history of law TV series, “The Inspectors”, is based cases. on real-life Postal Inspection Service cases. “The Inspectors” is an innova- tive outreach program in the living room of 1 million viewers weekly.

In 2019, there were 14 national mail screening events, including Super Bowl LIII. Thousands of mail pieces and private deliveries were screened at the events, heightening safety and security for all. OPERATION PROTECT VETERANS

Postal Inspectors, in partnership with AARP, launched “Operation Protect Veterans” to raise awareness of scams that are targeted towards military veterans.

POSTAL FACTS 2020 | 9 Postal Blue Goes Green

he United States Postal Service In 2018, we purchased More than has long been an environmental Tleader. We consider it our responsibility to be good stewards $440 MILLION 74,000 of the environment, leaving a green ENVIRONMENTALLY LETTER CARRIERS footprint. PREFERRED PRODUCTS drive to neighborhoods and then deliver the mail on foot. Nearly In 2018, we recycled with one or more of these attributes: 5,537 TONS RECYCLED 7,000 CARRIERS DELIVER MAIL OF PLASTIC CONTENT SOLELY ON FOOT Manufacturing products from recycled material uses less energy BIO-BASED Delivering mail entirely on foot releases than virgin material. The energy zero greenhouse gas emissions and saved in recycling 5,537 tons of plastic reduces traffc congestion in cities. is equivalent to removing more than ECO-LABEL 1,500 cars from the road. The USPS BlueEarth® Federal Recy- CERTIFIED cling Program transports and recycles used electronics for federal agencies 177,612 TONS ENERGY with no shipping or item disposition OF PAPER costs. This free program is available EFFICIENT to all Federal agencies. and WATER 39,792 TONS EFFICIENT Use of the USPS BlueEarth® Product OF CARDBOARD Carbon Accounting service continued These purchases help prevent pollu- to grow in 2019. The service provides Recycling this material saves nearly tion and increase U.S. industry com- large commercial customers a custom- 720,000 cubic yards of landfill space. petitiveness. ized statement of carbon emissions as- sociated with the customer’s mailings. The Postal Service releases an Annual Sustainability Report. The latest report can be found at usps.com/green.

10 | POSTAL FACTS 2020 The Postal Service he Morgan Mail Processing Facility and New York City benefts from a green works with suppliers roof seven stories above the street. The green roof helps flter water that fows to maximize the use Tto the New York municipal water system. The Postal Service has a second green of recycled content roof in Syracuse, NY. This green roof flters 226,000 gallons of water each year. materials in the manufacturing of stamps, postcards and packaging.

Postal customers can recycle their mail at participating Post Offices. Recycle bins are available at many Post Office lobbies nationwide.

Our free Priority Mail boxes meet Sustainable Forestry Initiative or Forest Stewardship Council certification standards. This means the paper for our boxes comes from well-managed forests. In addition, our boxes include at least 30% RECYCLED CONTENT

The USPS National Recycling Operation uses our existing transportation network to backhaul recyclables, particularly mixed paper, 25% 44,000 from Post Offices to central collection REDUCE ENERGY GOAL ALTERNATIVE FUEL hubs for consolidation. VEHICLES In 2018, we diverted The Postal Service has a goal to reduce energy used per square foot of build- The Postal Service operates a fleet ing space 25 percent by 2025. From of more than 44,000 alternative 2015 to 2018, energy was reduced 1.5 fuel-capable vehicles, most of which 51.7% percent, the equivalent of powering are equipped to use ethanol. There OF OUR WASTE FROM more than 5,300 homes for one year. are electric, compressed natural gas LANDFILLS The Postal Service has a goal to and liquid propane gas vehicles in the reduce Scope 1 & 2 greenhouse gas fleet as well. emissions 25 percent by 2025. From 2008 to 2018, emissions were reduced 22.1 percent, the equivalent of remov- ing nearly 250,000 passenger vehicles from the road for one year.

POSTAL FACTS 2020 | 11 The Top 13 Things You Should Know About the Postal Service

13. Social responsibility 9. Greener than you think 5. Affordability From facilitating the nation’s largest Free Priority Mail boxes meet Sus- For 55 cents, anyone can send a letter, one-day food drive, to working with tainable Forestry Initiative and Forest regardless of geographic location, to customers to prevent dog bites, to ed- Stewardship Council certification anywhere in the United States. ucating customers on consumer pro- standards. This means the paper for tection, to delivering holiday cheer to those boxes comes from well-managed 4. Dependable those in need, the Postal Service sup- forests. In addition, the boxes include ports communities nationwide. at least 30-percent recycled content. The Postal Service is the only organi- zation with the resources, network in- frastructure and logistical capability 12. Veterans 8. Vehicles to regularly deliver to every residential The Postal Service employs 97,000 The Postal Service has more than and business address in the nation. military veterans, making it one of the 228,000 vehicles, one of the largest largest employers of veterans in the civilian fleets in the world. New 3. Security country. The organization has also next-generation vehicles will have im- issued more than 140 stamps honor- proved ergonomics, safety features, U.S. Mail is protected by more than ing the nation’s military history, in- fuel efficiency and design flexibility. 200 federal laws enforced by the U.S. cluding the Service Cross and Purple Postal Inspection Service, one of the Heart Medals stamps. nation’s oldest law enforcement agen- 7. Competition and collabora- cies. tion 11. Heroes The Postal Service both competes and 2. All heart Postal employees regularly go beyond collaborates with the private sector. The Postal Service is at the core of the the call of duty to protect the lives of UPS and FedEx pay the Postal Service $1.4 trillion U.S. mailing industry that customers they serve, including older to deliver hundreds of millions of their employs more than 7.5 million people. and disabled customers, through the ground packages, and USPS pays UPS PMG Heroes program. In fiscal year and FedEx for air transportation. 2019, the Postal Service recognized 1. ZERO TAX 233 heroic employees. 6. Global The Postal Service processes and deliv- DOLLARS USED 10. Retail giant ers 48 percent of the world’s mail and The Postal Service receives no tax The Postal Service has the nation’s is constantly innovating to make cus- dollars for operating expenses and largest retail network — bigger than tomer experiences better. McDonald’s, Starbucks and Walmart relies on the sale of postage, products combined, domestically. and services to fund its operations.

12 | POSTAL FACTS 2020 Serving Communities Coast to Coast

he Postal Service is part of the National Dog Bite Operation Santa fabric of the nation, with em- Week For 107 years, ployees making a difference in Awareness T postal employees every community across the country. Thousands of carriers deliver to and the public USPS Here’s a look at some of the programs homes with dogs every day. The Postal have helped the organization supports. Service promotes safety initiatives spread the magic and shares prevention tips to protect of the holiday Carrier Alert Program employees and customers from dog season one letter If mail carriers notice something bites. In 2019, 5,777 employees were to Santa at a unusual, such as uncollected mail, at attacked by dogs in over 2,270 time. In 2019, thousands of people an at-risk customer’s home, the em- cities. went to USPSOperationSanta.com, ployee will alert emergency personnel. read and adopted more than 12,000 ’s 5,777 letters to help families and children have a happy holiday when they oth- Heroes’ Program POSTAL EMPLOYEES erwise might not have. Employees nominated for going ATTACKED BY DOGS beyond the call of duty to rescue cus- National Slip, Trip and Fall tomers from emergencies and danger- Prevention Week ous situations receive commendation Stamp Out Hunger Food Drive From painted porches to neglected letters from the Postmaster General. icy surfaces, hazardous conditions The Postal Service recognized 233 em- The Postal Service SATURDAY, MAY 11 on customer property pose serious ployee heroes in fiscal year 2019. and the Nation- threats to postal employees delivering al Association of mail. The Postal Service uses this week Letter Carriers hold to promote awareness of this issue to 233 the largest one-day help reduce the number of carrier in- EMPLOYEE HEROES food drive in the juries in local communities. nation. In 2019,

!PLEHNAC75.7 million pounds National Consumer YOU of food were col- Protection Week lected in more than 10,000 cities and During the Federal Trade Commis- towns in all 50 states plus the District sion’s annual awareness campaign, of Columbia, Puerto Rico, Guam and the Postal Service and U.S. Postal In- the U.S. Virgin Islands. This figure spection Service provide customers brought the 26-year total to more than with education, tools and informa- 1.7 billion pounds of food collected tion to combat identity theft and mail since the campaign began in 1993. fraud. More information can be found at consumer.ftc.gov/features/nation- al-consumer-protection-week.

POSTAL FACTS 2020 | 13 People, places, postage

ostage stamps are miniature 7 million stamps have been sold. It’s The Breast works of art designed to reflect the first of five stamp subjects — at Cancer Research Pthe American experience. They the discretion of the Postal Service — semip ostal highlight heroes, history, milestones, to be issued over a 10-year period. stamp has raised achievements and natural wonders. more than $90 There’s a story behind every stamp. The second “dis- million for breast cretionary” semi- cancer research 2019 highlights postal stamp, since 1998. More Healing PTSD, than 1.6 billion was issued Dec. stamps have 16.5 BILLION 2, 2019, to help been sold. raise funds for U.S. POSTAGE STAMPS those diagnosed PRINTED with post-trau- matic stress dis- The Save Vanish- ing Species semi- Stamps and stamp product orders order. A portion of the proceeds postal stamp received by mail, telephone (1-800- raised more than STAMP-24) and online at usps.com/ will be distrib- uted to the U.S. Department of Vet- $5.7 million to stamps generated $658 million in support multi- revenue. erans Affairs to fund PTSD research. 1.6 million stamps were sold in the national species first month, generating more than $1 conser vation million in revenue. funds from 2011 to 2018. More than $658 MILLION 50 million stamps were sold. The Four congressionally mandated semi- stamp went off sale on January 31, Supporting causes in the postal stamps have been issued: 2018. Legislation was passed in Jan. public interest Breast Cancer Research (1998), Heroes 2020 to authorize sale of this stamp of 2001 (2002), Stop Family Violence once again. Semipostal stamps are First-Class (2003) and Save Vanishing Species Mail stamps sold at a price above the (2011). Historically speaking cost of a regular stamp to raise funds for designated causes. The first Forever stamp, issued in Learn more. 2007, was an image of the Liberty Bell. The first “discre- Forever stamps are purchased at the tionary” semi- The Smithsonian’s National Postal current First-Class Mail postage price postal stamp, Museum in Washington, DC, in- and remain valid for full postage, no released in 2017, cludes the world’s largest gallery matter how prices change. raised nearly dedicated to . For more information, go to postalmuseum. $1 million for Stick the landing! In 1992, pressure si.edu. research into a sensitive self-adhesive stamps rolled cure for Alzhei- out nationally. By 2005, 98 percent of mer’s disease. all stamps were this type. More than

14 | POSTAL FACTS 2020 Information Technology

■ First woman to appear on a U.S. he Postal Service has one of There are 575 remote locations within postage stamp: Queen Isabella, 1893. the world’s largest computer the postal system that receive network networks — linking nearly connectivity via satellite. ■ First American woman honored on T 32,000 facilities and making a U.S. stamp was Martha Washing- The Postal Service has 35 petabytes ton, 1902. communication possible between hundreds of thousands of employees of storage capacity — equivalent ■ First Hispanic American featured and hundreds of systems. to playing more than 88,700 years on a stamp was Admiral David Far- of songs on an MP3 player with no ragut, 1903. With one of the largest corporate repeats. email systems, the Postal Service ■ First Native American individual handles more than 3.5 million legit- More than 128,000 meetings a month featured on a stamp was Pocahon- are hosted online, representing more ta s, 19 07. imate emails a day delivered to more than 222,000 email accounts. than 39 million minutes of conference ■ First African American featured on time. a U.S. stamp was Booker T. Washing- Our communications network sup- ton, 1940. ports and maintains more than The Postal Service maintains 45,000 point-of-sale terminals and 2,837 145,000 self-service retail kiosks nationwide supported by the IT team. DESKTOP COMPUTERS Authorized $12B+ per year in debit/ 23,000 credit revenue for the Postal Service. NOTEBOOK COMPUTERS Blocking Bad Actors 97,000 More than PRINTERS 9 MILLION 21,000 EMAIL MESSAGES ARE SMARTPHONES BLOCKED MONTHLY DUE 400,000 TO SENDER REPUTATION PHONE LINES 310,000 Our CISO team HAND-HELD SCANNERS monitors and protects employees and the USPS infrastructure from bad actors.

POSTAL FACTS 2020 | 15 Size and Scope

he United States Postal Service addresses in the country — covering and services and pays the same for delivers more mail than any every state, city and town. Everyone a First-Class Mail postage stamp, re- Tother post in the world. The living in the United States and its ter- gardless of location. Postal Service delivers to 160 million ritories has access to postal products

By the Numbers*

$71.1 billion 2019 operating 35.8 million number of address $298 million revenue from revenue changes processed passport applications 142.6 billion number of mail $12.7 billion retail revenue pieces processed $291.8 million revenue from and delivered 811.8 million total number of 2,732 postal retail customer self-service kiosks 48 percent of the world’s mail visits volume handled by 1.34 million number of new the Postal Service 2.6 billion number of visits to delivery points usps.com added in 2019 $2 billion amount paid every two weeks $325 million Postal Store revenue 228,000 number of vehicles in salaries and on usps.com benefts 160 million number of delivery 80 million number of money points nationwide 496,934 number of career orders issued employees 74th PMG Megan J. Brennan, 6.6 million number of passport 74th Postmaster 136,174 number of non- applications General career employees accepted at Post Offces $0 tax dollars received for 31,322 number of Postal operating the Postal Service-managed Service retail offces *All information based on fiscal year 2019 data, unless otherwise noted.

Trademarks ery™, Intelligent Mail®, Parcel Select®, P.O. Box™, Postal Service®, USPS®, USPS Blue Earth™, USPS Post Offce™, Pony Express®, Postal Inspection Mobile®, USPS Operation Santa®, USPS Tracking®, The Eagle Logo, the trade dress of USPS packaging, Service™, PostalOne!®, Postal Police®, PostalProud®, usps.com®, ZIP+4® and ZIP Code™. This is not a com- the Letter Carrier Uniform, the Postal Truck and the Express International®, Priority Mail Flat Rate®, Pri- prehensive list of all Postal Service trademarks. following marks are among the many trademarks ority Mail International®, Priority: You®, Registered owned by the United States Postal Service®: Click- Mail™, Standard Mail®, The Postal Store®, United Non-Postal Trademarks N-Ship®, EDDM®, Every Door Direct Mail®, Express States Postal Inspection Service®, United States Postal Forest Stewardship Council®, Sustainable Forestry Ini- Mail®, First-Class™, First-Class Mail®, Forever®, Service®, U.S. Mail®, U.S. Postal Inspector™, U.S. tiative®, McDonald’s®, Starbucks® and Walmart®. Global Express Guaranteed®, IMb®, Informed Deliv-

16 | POSTAL FACTS 2020 The Postal Service is … Employee-centric Resilient Data-driven Processing and delivering the U.S. Mail The Postal Service has a long, storied The Postal Service uses data not only to to 160 million addresses requires a history of creating new technologies ensure its operations run smoothly, but large workforce. The Postal Service is for the American people — enabling also to help businesses make better use comprised of more than 630,000 people faster, more effcient communication of the mail. Its mission is to provide the in 2,200 functions, ranging from and safer, more secure delivery of right information to the right people in letter carriers, mail processing clerks, correspondence and merchandise. For real time using advanced technology. tractor trailer operators, engineers, nearly two-and-a-half centuries, it has Sustainable mail handlers, nurses, , adapted to meet the evolving needs of mechanics, and more, to the Postmas- its customers. The Postal Service is working hard to put its stamp on a greener tomorrow. ter General — and many more jobs all Empowering working together to make sure you get Postal carriers deliver mail using alter- your mail.. The Postal Service invests more than native fuel vehicles, on foot and even $590 million a year in training for on bicycles. The 2019 energy reduction Universal its workforce, including onboarding in postal buildings equated to powering It is the Postal Service’s mission 100,000 new employees. More than more than 5,000 U.S. homes and the to provide trusted, affordable and 8,000 employees are enrolled in lead- Postal Service is expanding solar universal service. Everyone living ership programs and the organiza- powered facilities in 2020. in the United States and its territo- tion encourages all employees to take Patriotic ries (Puerto Rico, U.S. Virgin Islands, advantage of any of 3,200 online Guam, American Samoa and Northern professional development courses. The Postal Service employs more than 100,000 veterans and is one of the Mariana Islands) has access to postal The Postal Service also has partnerships largest employers of veterans in the products and services and pays the with 23 universities and educational country. same for a First-Class Mail postage organizations that offer discounts to stamp, regardless of their location. our employees toward degree and certi- Social Customer-focused fcation programs. The Postal Service is present and active With more than 34,000 retail locations, Diverse on social media. more than 6 million daily visits on The strength of the Postal Service lies Facebook usps.com and deliveries to hundreds of in its amazingly diverse workforce. facebook.com/usps millions of residences and businesses at Minorities comprise nearly 40 percent Twitter least 6 days a week, the Postal Service of all our employees. twitter.com/usps is committed to providing a world-class customer experience. Technology-enabled Instagram The Postal Service uses advanced tech- instagram.com/uspostalservice Self-suffcient nology to deliver world-class solutions LinkedIn The Postal Service is an independent and products that make it more linkedin.com/company/usps establishment of the executive branch. competitive in an increasingly digital It receives no tax dollars for operating world. The Postal Service uses a vast YouTube expenses and relies on the sale of network of people and technologies to youtube.com/usps postage, products and services to fund collect, process, transport and accu- its operations. Since it is not funded rately deliver the nation’s mail. by appropriations, it is not subject to #POSTALPROUD requirements of the Offce of Manage- ment and Budget, including govern- ment shutdowns.