DOCSLIB.ORG

Light Speed Ahead the Businesstravelmag

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Light Speed Ahead the Businesstravelmag Businessthe travel 66 October/November 2017 MAGAZINE THE BUSINESS TRAVEL MAGAZINE • OCTOBER/NOVEMBER 2017 OCTOBER/NOVEMBER LIGHT SPEED AHEAD THE The technology shaking BUSINESSTRAVELMAG + Rail travel up travel management Regional airlines Australia & New Zealand . COM TALKING TRAVEL: ANDREA BOCELLI FINAL Cover.indd 1 28/09/2017 15:39 17700ad-template.indd UK - TBTM 23Qsuite ad.indd 1 9/11/1726/09/2017 11:13 16:47 AM ARRIVALS OCTOBER/NOVEMBER Contents 2017 Features 18 84 24 Regional airlines 34 Rail travel 59 Extended feature: Travel technology 6 Arrivals 6 Opening Shots 8 Everyone's Talking About... Extended feature Duty of care at TBTC'17 11 Six of the Best: European conference resorts 12 Spotlight on: Travel Uber's capital pains 14 Speaking Out: 74 Cancellation policies technology 15 The Knowledge: how to get big results as a small company Find out how to make the fast-changing world of travel technology work for your business Regulars 16 Event review: The Business Travel Conference 2017 18 The Conversation: Adrian Parkes, Chief Executive, GTMC 81 (p59-78) 20 The People Awards 21 The Debate: Meetings policies 22 Picture This 44 23 Meet the Buyer: Sarah Stone, Global Travel Manager, Arm 32 Sustainability: Green policies gather momentum 44 Talking Travel: Andrea Bocelli 20 15 11 The Review 47 Twelve pages of news, views and the latest developments 34 Departures 79 New Kid on the Block 80 On the Road 81 Meeting in: Bath 24 16 83 On Business in: Jeddah 84 Focus on: doing business in Australia and New Zealand 88 Reality Check 90 The Final Word 32 90 THEBUSINESSTRAVELMAG.COM 3 Contents.indd 3 28/09/2017 15:48 Catching the early bird. Fly with Lufthansa to over 400 destinations worldwide ad-template.indd 23 26/09/2017 16:50 document7977288094819413039.indd 1 17.07.17 15:35 ARRIVALS Welcome Safety first the BusinesstravelMAGAZINE uty of care emerged as the dominant theme at our recent EDITORIAL EDITOR annual event, The Business Travel Andy Hoskins Conference, despite there being [email protected] CONTRIBUTORS no single session dedicated to the Neal Baldwin, Colin Ellson, Linda Fox, Roger Gardner, Rob Gill, Dave Richardson, Gillian Upton subject. Nevertheless, the majority & Angela Sara West of the event's 20 seminars and workshops touched on it to some extent, STAFF JOURNALISTS Benjamin Coren & Laura Gelder Dwith delegates hearing how various travel managers, TMCs and risk EDITORIAL DIRECTOR mitigation experts approach duty of care. Steve Hartridge It is a reflection of the unpredictable environment we live in and the destinations we travel to that duty of care has risen up the agenda – and stayed there – in recent years. Find out what was said on the subject on SALES pages 8, 16 and 17 in this issue. PUBLISHER David Clare Strong processes and good management tools can help companies locate [email protected] their travellers in times of disruption, and it is travel technology that is the SENIOR SALES MANAGER focus of our extended feature in this issue, stretching from pages 59 to 78. Craig McQuinn [email protected] Here you’ll find news and views on the latest booking tool developments, learn about the potential of artificial intelligence and chatbots for travel management, find out how to put mobile technology to use and more. DESIGN & PRODUCTION Also in this issue are interviews with Adrian Parkes, the new Chief Executive CREATIVE DIRECTOR Matt Bonner of the GTMC; Sarah Stone, Global Travel Manager at Arm; and in our high- DESIGNERS profile Talking Travel slot, globe-trotting opera star Andrea Bocelli. Louisa Horton, Ross Clifford, I'm loath to mention the 'C' word this early in the year, but next up on our Monica Notarnicola & Zoe Tarrant growing list of events is The Business Travel Magazine Christmas party, details PRODUCTION & STUDIO MANAGER of which can be found on page 29 – book soon, for it will sell out! Clare Hunter PRODUCTION CONTROLLER Steve Hunter BMI PUBLISHING MANAGING DIRECTOR Martin Steady Andy Hoskins, Editor (Print) ISSN 1754-8543. THE BUSINESS TRAVEL MAGAZINE IS PUBLISHED BY BMI PUBLISHING LTD: SUFFOLK HOUSE, GEORGE STREET, CROYDON, SURREY, CR9 1SR, UK. T: 020 8649 7233 E: [email protected] BMIPUBLISHING.CO.UK ALL PAPER USED IN THIS PUBLICATION IS SOURCED FROM SUSTAINABLE FORESTS AND IS FULLY RECYCLABLE WHILE EVERY EFFORT IS MADE TO ENSURE ACCURACY, BMI PUBLISHING LTD CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS OR OMISSIONS. ©BMI PUBLISHING LTD 2017 IMAGES: SOURCED FROM SUPPLIERS, ISTOCKPHOTO.COM AND BIGSTOCKPHOTO.COM THEBUSINESSTRAVELMAG.COM 5 Welcome .indd 5 28/09/2017 15:49 ARRIVALS OPENING SHOTS Eye-catching images of the latest news and developments The luxurious 155-room hotel is brimming with event and meeting space possibilities” Singing the blues O'CALLAGHAN Irish family-owned group O'Callaghan Hotels has opened its first UK property, the 155-room Tamburlaine in Cambridge. Situated close to the city's train station, the property offers five meeting spaces for groups of up to 120, a modern European restaurant and bar, and a Garden Room available for tea parties and events. 6 THEBUSINESSTRAVELMAG.COM Opening Shots.indd 6 28/09/2017 13:13 Arabian nights FOUR SEASONS The Four Seasons Hotel Kuwait opened at Burj Alshaya this autumn. Located in one of the city's most architecturally striking buildings, the hotel offers chic dining options and extensive event space. Singapore style ANDAZ Hyatt has opened its new Andaz Singapore near Marina Bay. Billed as a modern take on the 'shop house', it features a floor offering seven neighbourhood dining experiences. All saints ROOM 2 Aparthotel brand Room 2 has unveiled plans for its second property, due to open in Southampton in March 2018. The fledgling company specialises in cool studio-style rooms suitable for business and leisure stays. THEBUSINESSTRAVELMAG.COM 7 Opening Shots.indd 7 28/09/2017 13:13 ARRIVALS EVERYONE'S TALKING ABOUT... Duty of care at TBTC'17 “IF AN INCIDENT HAPPENS WE HAVE A CRISIS CASCADE. WE HAVE AN ALERT AND AN AUTOMATIC CONTACT PROCESS “TECHNOLOGY DOESN’T IS INITIATED. IT’S A POWERFUL COMFORT TO TRAVELLERS” RESCUE YOU BUT IT PROVIDES CONFIDENCE AND VISIBILITY. YOUR Gemma King, Travel Manager EMEA/APAC, Omnicom TMC SHOULD HAVE THE PROCESS AND PROCEDURES TO RUN REPORTS Companies must provide AND HELP YOU REACH THOSE effective safety training for AFFECTED BY AN INCIDENT” Ewan Kassir, Head of Sales, Clarity their employees, but travellers must also have more accountability for “Concentrate on duty of care and the their actions when wellbeing of your travellers and you may travelling well find you also improve compliance and reduce travel costs too” overseas” Carolyn Pearson, Maiden Voyage Lloyd Figgins, International Risk Mitigator “WE’VE HAD HOTELS REMOVED FROM OUR ONLINE BOOKING TOOL IF THEY’RE NOT APPROPRIATE ON SAFETY GROUNDS” Imelda Aspinall, UK Travel Manager, MBDA Missile Systems “Although we now have the technology to enable users to ‘check in’ at their location as safe, it will be some time until people are used to using it quickly. Until they are, a good approach is to educate, train and encourage vigilance so we can proactively respond to future incidents” Robert Curley, Principal Business Improvement Manager, Amey 8 THEBUSINESSTRAVELMAG.COM ad-template.indd 23 26/09/2017 16:51 fl ysaatrade.com FLY SAA. INDIVIDUAL BY DESIGN. THE GREATEST BUSINESS CLASS EXPERIENCES NOT ONLY MAKE YOU FEEL comfortable AND relaxed , THEY MAKE YOU FEEL AT HOME. OUR BOUTIQUE BUSINESS CLASS CABIN IS FITTED WITH FEWER SEATS SO YOU CAN unwind IN YOUR OWN SPACE. SETTLE INTO A FORWARD-FACING FLAT BED WITH A comfy MATTRESS AND DUVET TO ENJOY A restful JOURNEY. YOU’RE individual. SO IS OUR SERVICE. SAA0917_3530 ad-template.indd 23 26/09/2017 17:22 SAA0917_3530_Business_Travel_Ad_275x210.indd 1 2017/09/11 9:08 AM ARRIVALS SIX OF THE BEST Six of the best... European conference resorts ANANTARA VILAMOURA ALGARVE 1 Anantara Vilamoura is the Asian group’s first hotel in Europe. Its meeting and event facilities are among the largest on Portugal’s Algarve, with capacity for almost 1,000 delegates. The 280-room resort is a 30-minute drive from Faro Airport, and next to the Oceanico Victoria golf course. BARCELO MARBELLA 4 This sophisticated and luxurious resort was refurbished this year, NH NOORDWIJK CONFERENCE with every guestroom upgraded. CENTRE LEEUWENHORST Facilities include its own 2 Just 20 minutes from Amsterdam convention centre, with capacity Schiphol Airport, the 513-room for up to 1,500 delegates, a hotel has 123 meeting rooms, plenary room and nine sub- with one big enough for 2,000 committee rooms. The hotel also delegates. There are plenty of offers free wifi throughout. event options and a unique 3D holographic projection system. WESTIN RESORT COSTA NAVARINO Featuring 445 rooms and suites, MELIA ATALAYA PARK HOTEL 6 this Greek beachside resort 3 This hotel in Estepona, Spain, boasts extensive conference and will join the Sol by Melia portfolio meeting facilities. Its House of in 2018 and undergo a complete Events space can host up to refurbishment, ultimately 1,600 delegates in the Great Hall, comprising 468 rooms, six and there are numerous outdoor restaurants, a golf driving range spaces available, plus 11 meeting and 12 conference rooms. rooms with high-speed wifi. RITZ-CARLTON ABAMA TENERIFE The luxury resort has an 18-hole 5 championship golf course alongside its meetings and events facilities. There are 10 meeting rooms, multimedia and breakout rooms, and exhibition areas. There are numerous dining and outdoor areas for smaller or informal gatherings. THEBUSINESSTRAVELMAG.COM 11 Six of the best.indd 11 28/09/2017 16:13 ARRIVALS SPOTLIGHT A closer look at industry developments Spotlight on..
Load more

Recommended publications
  • United States GOVERNMENT PUBLICATIONS Monthly Catalog ISSUED by the Superintendent of Documents
    United States GOVERNMENT PUBLICATIONS Monthly Catalog ISSUED BY THE Superintendent of Documents no . 608 SEPTEMBER I 945 UNITED STATES GOVERNMENT PRINTING OFFICE WASHINGTON : 194$ FOR SALE BY THE SUPERINTENDENT OF DOCUMENTS, U. S. GOVERNMENT PRINTING OFFICE, WASHINGTON 25, D. C., PRICE 20 CENTS PER COPY SUBSCRIPTION PRICE $2.25 PER YEAR FOREIGN SUBSCRIPTION $2.85 PER YEAR Contents Page Abbreviations, Explanation_________ iv Alphabetical List of Government Authors________________________ v General Information_______________ 927 Notes of General Interest__________ 930 New Classification Numbers, etc____ 931 Congressional Set_________________ 932 Monthly Catalog__________________ 933 m Abbreviations Amendment, amendments_____ amdt., amdts. Paragraph, paragraphs---------------- par., pars. Appendix---------------------------------------------- app. Part, parts------------------------------------- pt., pts. Article, articles________________________ art. Plate, plates____________________________ pi. Chapter, chapters_____________________ chap. Portrait, portraits_____________________ por. Congress-------------------------------------------- Cong. Quarto___________________________________40 Department__________________________Dept. Report_________________________________ rp. Document_____________________________ doc. Saint----------------------------------------------------- st. Facsimile, facsimiles_______________ facsim. Section, sections_______________________ sec. Folio____________________________________fo Senate, Senate bill______________________
    [Show full text]
  • Alternative Routes and Ticket Acceptance During Disruption on Virgin Trains West Coast See Map Page 2
    Alternative routes and ticket acceptance during disruption on Virgin Trains West Coast see map page 2 Virgin route Alternative route Operator Euston - West Midlands Marylebone - West Midlands Chiltern Railways Paddington - Reading / Oxford First Great Western Reading / Oxford - West Midlands CrossCountry Euston - North Wales Birmingham / Crewe / Wrexham - Holyhead Arriva Trains Wales Euston - Manchester St Pancras - Sheffield East Midlands Trains Sheffield - Manchester TransPennine Express / Northern King’s Cross - Leeds - Manchester Virgin Trains East Coast / TransPennine Express / Northern Euston - Liverpool Birmingham - Liverpool London Northwestern Chester - Liverpool Merseyrail Euston - Preston and Scotland King’s Cross - Newcastle / Scotland Virgin Trains East Coast West Midlands - York - Scotland CrossCountry Birmingham - Preston and Scotland West Midlands - York - Scotland CrossCountry Virgin WC alternative routes 6 29/11/17 www.projectmapping.co.uk Dyce Kingussie Spean Aberdeen Glenfinnan Bridge Mallaig Blair Atholl Fort Stonehaven William Rannoch Montrose Pitlochry Arbroath Tyndrum Oban Dalmally Alternative Crianlarichroutes and ticket acceptancePerth Dundee Gleneagles Cupar Dunblane during disruptionArrochar & Tarbet on Virgin Trains West Coast Stirling Dunfermline Kirkcaldy Larbert Alloa Inverkeithing Garelochhead Falkirk Balloch Grahamston EDINBURGH Helensburgh Upper Polmont Waverley Milngavie North Berwick Helensburgh Central Lenzie Falkirk Bathgate Dunbar High Dumbarton Central Maryhill Haymarket Westerton Springburn Cumbernauld
    [Show full text]
  • Midnight Train to Georgemas Report Final 08-12-2017
    Midnight Train to Georgemas 08/12/2017 Reference number 105983 MIDNIGHT TRAIN TO GEORGEMAS MIDNIGHT TRAIN TO GEORGEMAS MIDNIGHT TRAIN TO GEORGEMAS IDENTIFICATION TABLE Client/Project owner HITRANS Project Midnight Train to Georgemas Study Midnight Train to Georgemas Type of document Report Date 08/12/2017 File name Midnight Train to Georgemas Report v5 Reference number 105983 Number of pages 57 APPROVAL Version Name Position Date Modifications Claire Mackay Principal Author 03/07/2017 James Consultant Jackson David Project 1 Connolly, Checked Director 24/07/2017 by Alan Director Beswick Approved David Project 24/07/2017 by Connolly Director James Principal Author 21/11/2017 Jackson Consultant Alan Modifications Director Beswick to service Checked 2 21/11/2017 costs and by Project David demand Director Connolly forecasts Approved David Project 21/11/2017 by Connolly Director James Principal Author 08/12/2017 Jackson Consultant Alan Director Beswick Checked Final client 3 08/12/2017 by Project comments David Director Connolly Approved David Project 08/12/2017 by Connolly Director TABLE OF CONTENTS 1. INTRODUCTION 6 2. BACKGROUND INFORMATION 6 2.1 EXISTING COACH AND RAIL SERVICES 6 2.2 CALEDONIAN SLEEPER 7 2.3 CAR -BASED TRAVEL TO /FROM THE CAITHNESS /O RKNEY AREA 8 2.4 EXISTING FERRY SERVICES AND POTENTIAL CHANGES TO THESE 9 2.5 AIR SERVICES TO ORKNEY AND WICK 10 2.6 MOBILE PHONE -BASED ESTIMATES OF CURRENT TRAVEL PATTERNS 11 3. STAKEHOLDER CONSULTATION 14 4. PROBLEMS/ISSUES 14 4.2 CONSTRAINTS 16 4.3 RISKS : 16 5. OPPORTUNITIES 17 6. SLEEPER OPERATIONS 19 6.1 INTRODUCTION 19 6.2 SERVICE DESCRIPTION & ROUTING OPTIONS 19 6.3 MIXED TRAIN OPERATION 22 6.4 TRACTION & ROLLING STOCK OPTIONS 25 6.5 TIMETABLE PLANNING 32 7.
    [Show full text]
  • Local Plan for Passenger Information During Disruption (PIDD)
    SERVICE DELIVERY MANAGEMENT SYSTEM Local Plan for Passenger Information During Disruption (PIDD) Document Author: Synopsis & Briefing Note: This document outlines how Virgin Trains East Coast is working to improve information to customers in times of disruption. Service Delivery This document details the response of Virgin Trains East Coast aligned to Project Manager the ATOC Approved Code of Practice (July 2014 version). This document also acts as a status report on Virgin Trains East Coast’s Authorised by: progress against industry recommendations. Implementation Date: 30 September 2015 Head of Service Delivery Published by the Safety & Environment Section. If printed this document is UNCONTROLLED and not subject to update. Issue Number 01 Issue Date September 2015 Contents Page Section Description 1 Document History 2 Purpose 3 Scope 4 References 5 Aims and Objectives 6 Interfaces with Network Rail 7 Compliance 8 Key Requirements 9 Definitions and Glossary Appendices A On Call Checklists B Hub /Satellite Station Information C Virgin Trains East Coast On Call Structure D Virgin Trains East Coast On Call Information Flows E Industry PIDD Action Plan F Virgin Trains East Coast Website / App Screenshot Document Local Plan for Passenger Information During Disruption (PIDD) Issue No. 01 Issue Date September 2015 Page 2 of 31 1 Document History Issue Number Page Numbers Date Amended Details Initial Issue of document aligned to ATOC ACOP 1 All September 2015 format (July 2014 version) Document Local Plan for Passenger Information During Disruption (PIDD) Issue No. 01 Issue Date September 2015 Page 3 of 31 2 Purpose The below item is provided in compliance with PIDD recommendation 41: 2.0.1 Virgin Trains East Coast recognizes the importance of providing good information to customers in order to make informed travel decisions and the needs for this to be coordinated amongst the industry.
    [Show full text]
  • Stakeholder Briefing Document, Intercity West Coast Re-Franchising
    Stakeholder Briefing Document, InterCity West Coast Re-Franchising MAY 2011 1 Consultation Process The Department is grateful to all the organisations and individuals who took the time and effort to respond to this consultation, and to those who attended the consultation events. Their valuable comments and suggestions have been considered and are summarised in this report. The Department has endeavoured, in good faith, to produce a synopsis of each response received. These are tabulated at Appendix B. Any significant omission or incorrect emphasis is entirely unintentional. Bidders for the franchise will have access to all consultation responses submitted. The consultation document for the proposed InterCity West Coast franchise was issued by the Department on the 19th of January 2011, and closed on the 21st of April 2011. The consultation gave details of the proposed specification for the new franchise, and posed a number of questions to consultees. The closed consultation document can be found at: http://www.dft.gov.uk/consultations/closed/ 325 local authorities, agencies (such as the Office of Rail Regulation), user groups and rail industry stakeholders (including Passenger Focus) were formally consulted and were sent electronic copies of the consultation document. No formal ‘hard copy’ document was produced for this consultation exercise as part of the Department’s overall drive for efficiency savings. In addition the document was posted on the DfT website and a press notice released. All MPs with one or more stations in their Constituency served by the current franchise were also sent a copy of the consultation document and copies were also placed in the House of Commons library.
    [Show full text]
  • Short-Term Intercity East Coast Train Operator: 2018 Options Report
    Short-term Intercity East Coast train operator 2018 options report Short-term Intercity East Coast train operator 2018 options report Presented to Parliament by the Secretary of State for Transport by Command of Her Majesty May 2018 Cm 9617 © Crown copyright 2018 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at www.gov.uk/government/publications ISBN 978-1-5286-0391-1 CCS0518621700 05/18 Printed on paper containing 75% recycled fibre content minimum Printed in the UK by the APS Group on behalf of the Controller of Her Majesty’s Stationery Office Contents Section 1: background to the current situation and the options .................................. 2 1. Virgin Trains East Coast franchise termination ............................................. 2 2. The Intercity East Coast operating business ................................................. 5 3. The immediate choice for the Department as franchising authority ............... 8 4. The Secretary of State’s franchising policy ................................................. 10 5. The options ................................................................................................. 11 Section 2: comparison of options ............................................................................
    [Show full text]
  • Register of Lords' Interests
    REGISTER OF LORDS’ INTERESTS _________________ The following Members of the House of Lords have registered relevant interests under the code of conduct: ABERDARE, LORD Category 10: Non-financial interests (a) Director, F.C.M. Limited (recording rights) Category 10: Non-financial interests (c) Trustee, Berlioz Society Trustee, St John Cymru-Wales Trustee, National Library of Wales Category 10: Non-financial interests (e) Trustee, Stephen Dodgson Trust (promotes continued awareness/performance of works of composer Stephen Dodgson) Trustee, West Wycombe Charitable Trust ADAMS OF CRAIGIELEA, BARONESS Nil No registrable interests ADDINGTON, LORD Category 1: Directorships Chairman, Microlink PC (UK) Ltd (computing and software) Category 7: Overseas visits Visit to Dublin, 6-7 May 2015, to talk on UK Election at seminar organised by Goodbody and the British Irish Chamber of Commerce who paid for airfares, accommodation and hospitality Category 8: Gifts, benefits and hospitality Gift of two tickets and lunch at Challenge Cup Final as guest of the Rugby League, 30 August 2015 * Gift of tickets for England-Australia game during Rugby World Cup as guest of Rugby Football Union, 3 October 2015 Gift of one ticket to the semi-finals of the Rugby World Cup, 24-25 October 2015, given by Rugby World Cup 2015 and RFU Category 10: Non-financial interests (d) President (formerly Vice President), British Dyslexia Association Category 10: Non-financial interests (e) Vice President, UK Sports Association Vice President, Lakenham Hewitt Rugby Club ADEBOWALE,
    [Show full text]
  • IARO Report 8.03 the Role of the Airport Express
    IARO report 8.03 The role of the Airport Express 20511 1 28/08/2007 IARO Report 8.03: The role of the Airport Express Editor: Andrew Sharp Published by International Air Rail Organisation 3rd Floor, 30 Eastbourne Terrace London W2 6LE Great Britain Telephone +44 (0)20 8750 6632 Fax +44 (0)20 8750 6647 websites http://www.iaro.com, http://www.airportrailwaysoftheworld.com email [email protected] The assistance of several IARO members in the compilation of this report is gratefully acknowledged. ISBN 1 903108 06 3 © International Air Rail Organisation 2003 Our mission is to spread world class best practice and good practical ideas among airport rail links world-wide. 20511 2 28/08/2007 Contents Executive Summary --------------------------------------------------------------- 4 List of abbreviations and acronyms --------------------------------------------- 5 What is an Airport Express? ----------------------------------------------------- 7 Characteristics of the Airport Expresses ------------------------------------- 10 The market for airport surface access ---------------------------------------- 27 Typology of airport rail surface access modes ------------------------------- 32 Charles de Gaulle – a case study ---------------------------------------------- 33 Why is the Airport Express preferred?---------------------------------------- 33 Literature review ---------------------------------------------------------------- 33 Conclusions. ---------------------------------------------------------------------- 33 IARO’s Task Groups, workshops and conferences-------------------------- 33 20511 3 28/08/2007 Executive Summary This report looks at the role of the Airport Express – a dedicated high speed rail service between city and airport – in comparison with other access modes. It evaluates the characteristics of those places where the concept appears to be justified. There are a dozen Airport Expresses around the world – all of them successful, and with much to commend them. The report analyses their key characteristics and the reasons for their success.
    [Show full text]
  • Informed Traveller Investigation
    Informed traveller investigation Information for passengers – March 2018 review 25 May 2018 Summary In February, Network Rail said it was not able to finalise train timetables until six rather than the normal 12 weeks in advance. Therefore, on 23 February 2018 ORR wrote1 to Managing Directors of the Train Operating Companies (TOCs) regarding Licence Condition 4 of the Passenger Licence (the licence) which requires TOCs to provide appropriate, accurate and timely information to allow passengers to plan and make their journeys with a reasonable degree of assurance. We set out our expectations for compliance with the licence under three broad principles that we expected them to follow while the online timetables for passengers are unreliable and potentially subject to late change. The industry is already working to make improvements in passenger information by delivering a number of agreed initiatives; the Passenger Information During Disruption (PIDD) industry actions. Rather than create new tasks we have linked into the existing actions where possible, although it is recognised that some of the outstanding industry actions remain aspirational. As part of our close working relationship with Transport Focus we agreed that ORR would concentrate on capability issues, reporting on whether TOCs are able to deliver the principles. In turn, Transport Focus would carry out complementary work2 examining the impact on the individual passenger by looking at a detailed level for incorrect journeys that are in journey planners. This joint working was intended to provide a complete picture of the impact on passengers. We established a framework designed to monitor TOCs performance against each of the principles.
    [Show full text]
  • Download the Music Market Access Report Canada
    CAAMA PRESENTS canada MARKET ACCESS GUIDE PREPARED BY PREPARED FOR Martin Melhuish Canadian Association for the Advancement of Music and the Arts The Canadian Landscape - Market Overview PAGE 03 01 Geography 03 Population 04 Cultural Diversity 04 Canadian Recorded Music Market PAGE 06 02 Canada’s Heritage 06 Canada’s Wide-Open Spaces 07 The 30 Per Cent Solution 08 Music Culture in Canadian Life 08 The Music of Canada’s First Nations 10 The Birth of the Recording Industry – Canada’s Role 10 LIST: SELECT RECORDING STUDIOS 14 The Indies Emerge 30 Interview: Stuart Johnston, President – CIMA 31 List: SELECT Indie Record Companies & Labels 33 List: Multinational Distributors 42 Canada’s Star System: Juno Canadian Music Hall of Fame Inductees 42 List: SELECT Canadian MUSIC Funding Agencies 43 Media: Radio & Television in Canada PAGE 47 03 List: SELECT Radio Stations IN KEY MARKETS 51 Internet Music Sites in Canada 66 State of the canadian industry 67 LIST: SELECT PUBLICITY & PROMOTION SERVICES 68 MUSIC RETAIL PAGE 73 04 List: SELECT RETAIL CHAIN STORES 74 Interview: Paul Tuch, Director, Nielsen Music Canada 84 2017 Billboard Top Canadian Albums Year-End Chart 86 Copyright and Music Publishing in Canada PAGE 87 05 The Collectors – A History 89 Interview: Vince Degiorgio, BOARD, MUSIC PUBLISHERS CANADA 92 List: SELECT Music Publishers / Rights Management Companies 94 List: Artist / Songwriter Showcases 96 List: Licensing, Lyrics 96 LIST: MUSIC SUPERVISORS / MUSIC CLEARANCE 97 INTERVIEW: ERIC BAPTISTE, SOCAN 98 List: Collection Societies, Performing
    [Show full text]
  • Virgin Trains East Coast Timetables, Tickets and Tips
    Virgin Trains East Coast Timetables, tickets and tips 15 May - 10 December 2016 VTEC585 Customer Timetable May-Dec 2016 TR Update - Cover V2.indd 1 03/06/2016 09:49 Find out more at virgintrainseastcoast.com/glory VTEC585 Customer Timetable May-Dec 2016 TR Update - Cover V2.indd 2 03/06/2016 09:51 Yep! We’re sprucing, pimping and improving your entire Virgin Trains experience along the east coast, to make sure you’re bound for glory every single time you travel with us. We’re rolling out glorious new interiors, including plush new seats, fresh new carpets and lovelier loos. We’ve even gone leather in First Class. Fancy! There’s a transformed train arriving every couple of weeks ‘til the end of this year. By then, our full fl eet will be red hot. 1 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 1 03/06/2016 09:56 That’s right, our onboard Wi-Fi is now free in Standard , our spanking new onboard entertainment service, is when you book direct at virgintrainseastcoast.com! rolling out this summer (2016). Packed with big blockbusters, brilliant Wi-Fi your socks off. boxsets, tonnes of TV, great games and gripping reads to make your journeys even more glorious. It’ll be onboard, on demand, and on us. You can download our BEAM app now from the Apple App Store or Google Play. Brand new menus, designed exclusively for us by James Martin, are now being served in First Class. These tastebud tingling menus After a big old refurbishment our First Class lounges are looking focus on the use of locally-sourced, high-quality ingredients, mighty swish, with slick workstations, comfy relaxation areas showcasing producers from along our route.
    [Show full text]
  • Transport for London Christmas and New Year Travel Information
    Transport for London Christmas and New Year travel information MAYOR Transport for London OF LONDON Contents Public transport in London Information for travelling on Tube, buses, If you’re travelling in London over the festive Docklands Light Railway (DLR), Tramlink, period, this booklet will guide you through the Riverboat and London Overground services. services available. Christmas Eve, Don’t forget, Tube, DLR and Tramlink services Thursday 24 December 2 will run all night on New Year’s Eve; Night and Christmas Day, 24 hour bus routes will run all night as normal. Friday 25 December 5 Travel will be free on all journeys from 2345 on New Year’s Eve until 0430 on New Year’s Boxing Day, Day, on bus, Tube, tram and DLR services. Saturday 26 December 7 Free travel will apply on London Overground Sunday 27 December 12 trains running after 2345. Bank Holiday, Full service information is also available at Monday 28 December 14 tfl.gov.uk or from London Travel Information 020 7222 1234. Tuesday 29 December 16 on Wednesday 30 December 18 To find your quickest way around London, visit tfl.gov.uk and use Journey Planner or New Year’s Eve, text TFL to 60835. Charged at your network Thursday 31 December 20 operator’s standard rate. New Year’s Day, Friday 1 January 2010 32 Travelling by coach this Christmas? 34 Taxi and private hire services 35 Useful information and contacts 37 Fares, tickets and Congestion Charging 39 New Year’s Eve special bus departure points map 41 1 Christmas Eve, Thursday 24 December Tube Docklands Light Railway A Saturday service will run until 1900, after A special service will operate starting at normal which time trains will run less frequently.
    [Show full text]