One Community Annual Review 2010–2011

One Community is an independent charity providing a range of voluntary sector support, community development, care, information and transport services Front page picture: To celebrate national Apprenticeship Week, 7–11 February 2011, Young Apprentices from College take up the One Community Changing Rooms challenge, to decorate part of the kitchen and two meeting rooms used by members and service users at One Community’s headquarters in Road, Eastleigh. Contents

One Community Highlights of the Year ...... 4 Governance & Management ...... 4 Board of Trustees ...... 4 Chief Executive ...... 4 Management Team ...... 4 Message from Sri Kandiah, Chair of the Board of Trustees ...... 5 Projects & Services ...... 6 Administration Team ...... 6 CRB Services ...... 6 HR & Facilities Administrator ...... 6 Finance Offi cer ...... 6 One Community Information, Support & Care Services ...... 7 Care & Respite Service ...... 7 Carers Centre ...... 7 Young Carers ...... 7 Day Centre Services Overview ...... 9 Day Care Services – Central Group ...... 9 Day Care Services – Northern Group ...... 9 Day Care Services – Southern Group ...... 10 Help in the Home (HITH) ...... 10 Home Information Support Project (HISP) ...... 10 Lifeline...... 10 Macmillan Solutions ...... 11 Play Schemes ...... 11 Transport Services ...... 12 Dial-A-Ride...... 12 Park Minibus Service ...... 12 One Community Transport ...... 12 Parish Link ...... 13 Shopmobility ...... 13 Community Development & Volunteering ...... 14 Community Development Team ...... 14 Community Innovations Project ...... 14 Volunteer Centre Eastleigh ...... 14 One Community Members ...... 16 Financial Report ...... 19 Acknowledgements ...... 19 ONE COMMUNITY GOVERNANCE & HIGHLIGHTS OF THE YEAR MANAGEMENT

• We successfully bid for a Big Lottery grant of Board of Trustees Chief Executive more than £305,000 over three years to part fund Sri Kandiah Ken Dufton a Carers Support Project Network for the Carers Chairman Centre. Management Team David Wrighton Paul Rollison • We formed a partnership with Macmillan Cancer Deputy Chairman Senior Operations Manager Support to deliver a pilot project called Macmil - lan Solutions for people in the affected Janice Bassett Kerry Stannard* by cancer. Treasurer Susan Porter Operations Manager • We passed our annual inspection of ISO 14001 Alan Brown Community Care and ISO 9001 with fl ying colours. The inspection Mike Carreras *Left during the year was very rigorous but there were no recorded fails Gareth Davies or advisory remarks, a remarkable achievement Bobbie Jones Carol Grant for such a diverse organisation. Devan Kandiah Operations Manager Jacqui Rowley Community Development • Nikki Penny and the Playscheme team scooped four awards at the Celebration of Play Awards: Julia Allan Teamwork Award, Play Practice Award, Inclusive Operations Manager Practice Award and Volunteer Award. Volunteering & Information

• We launched a quarterly volunteers’ newsletter for One Community volunteers. One Community Trustees Our nine trustees are all volunteers and we greatly • We combined the client newsletters for HISP, appreciate the time that they give to us, their Dial-A-Ride and Shopmobility to form the new commitment to our vision, the skills and experience One Community News, to go out to the service they bring to the Board and all their help, support users of all our projects (over 5,000 people across and expertise in steering the work of One Com- the borough). munity, particularly through these most diffi cult of times. • We undertook an internal Equality and Diversity audit to test the quality of our practice, policies and procedures.*

*Equality & Diversity One Community’s Vision is of communities that are confi dent, accessible and diverse, working closely together to promote sustainability and inclusiveness so as to achieve a high quality of life for all.

This year One Community has supported several organisations to maintain and update their policies and we would like to offer our help to any organi- sation that might need assistance with Equality and Diversity policies or in conducting a Diversity Audit.

4 Welcome to our 2010–2011 Annual Review

The last year has been probably one of the most possible; Ken Dufton and the management team challenging in One Community’s history and next have provided leadership, optimism and clear year is likely to be similar. The effects of Govern- options on how to deal with challenges and the rest ment spending cuts have really begun to bite and of the staff and volunteers have remained focused much of the time this year has been spent prepar- on the work that they do with the people who we ing for the reduction in income that we know will support. I thank them for all their hard work in such happen in 2011/12. diffi cult times. Together we can get through the next The funding for the Help in the Home service couple of years and hopefully One Community will in fi nished completely at the end of emerge strong at the end and able to grow the areas March and reluctantly we had to close the service in which we “make a difference.” and make two members of staff redundant as we could not fi nd a way to keep the service going with- out a subsidy. The Primary Care Trust will cease to fund One Community at all in 2011/12 which will mean a loss on core income, funding for carers respite, the special needs play scheme, funding for HISP (Home Information Support Project), minibus replacement and a need to reduce the number of day care places. In addition we know that the core grants from Eastleigh Borough Council and County Council are being reduced as are their grants to the Volunteer Centre. We also heard that the additional money for the Innovations Project in the North of Sri Kandiah the Borough was being cut. Chair of the Board of Trustees Measures had to be put in place to save money wherever possible but the Trustees decided to limit the impact on front line services wherever possible by using reserves while we explore the options of raising money from other sources. However, not all was doom and gloom. The money from the National Lottery for the Carers Centre and Young Carers Project started in August, safeguard- ing that work for three years. We secured a grant from to take Young Carers to Calshott Activities Centre to improve their confi dence and have fun. Finally we started a pilot project in association with Macmillan Cancer Support, Macmillan Solu- tions at One Community, to support individuals and their families affected by cancer. We hope that this will develop into a long term piece of work. Everyone involved with One Community has responded magnifi cently to the challenges we have faced this year. The trustees have been clear about the need to maintain services wherever

5 PROJECTS & SERVICES HR & Facilities Administrator This is a newly created part-time post follow- ing re-organisation of our administration depart- Administration Team ment. The HR & Facilities Administrator’s job is The administration team provides the fi rst point of to manage the recruitment processes for staff, and contact at One Community, via our website, email, ongoing human resource functions, including CRB telephone or at our reception desk. Service users, renewals, annual leave and sick leave. The role also members, visitors, volunteers and staff alike are includes responsibility for the maintenance and assured of a warm welcome and helpful service. upkeep of One Community facilities. The team is responsible for handling enquiries, taking payments, organising meetings, maintaining Staff: Sarah Palmer databases, procuring supplies, and the printing and mailing out of our range of newsletters, for mem- bers, service users, potential volunteers and carers. Finance Officer In addition to support provided to One Com- The role of our fi nance offi cer is to take day-to-day munity projects and services, the team provides responsibility for One Community fi nances, includ- services to One Community member groups, includ- ing payroll for staff and agency payroll for member ing Criminal Record Bureau checking, room book- organisations, plus invoicing and credit control for ing, printing, laminating and equipment loans. Lifeline and Telecare.

Staff: Pauline Bowdler (Administration Man- Staff: Phil Chamberlain ager)*, Jeanette Elmasri (Administration Co- ordinator), Jan Williams (Morning Receptionist), Rosemarie Thomas (Afternoon Receptionist) *Left during the year Volunteer: David Markham (Gardener)

CRB Service In March 2010 One Community succeeded in attaining Criminal Record Bureau (CRB) Umbrella Body Status enabling One Community to provide CRB countersigning along with a more informed and supportive service to the local voluntary sector. The service came into practice fully in September 2010 and between then and the end of March 2011 nine organisations have registered with the service and 42 CRB disclosures have been delivered. In February 2011, Jeanette Elmasri and Sarah Palmer became CRB Countersignatories in order to administer the Service. The CRB Service is now promoted on our website.

Staff: Carol Grant (Operations Manager), Jean- ette Elmasri (Administration Co-ordinator), Sarah Palmer (HR & Facilities Administrator)

6 ONE COMMUNITY much deserved information and support services. INFORMATION, SUPPORT & 172 Carers have benefi tted from therapies: Car- CARE SERVICES er’s Counselling “has increased my confi dence and I am more able to face challenges calmly with a view that I’m capable of initiating and facilitating Care & Respite Service positive change”. One-to-one care in the home to give carers a break Aromatherapy “helps me relax and have a bit of ‘me The Care & Respite Service lost its long stand- time’ - makes me feel valued”. ing block contract with Hampshire County Coun- Many Carers have also attended life skills work- cil in March 2010. We were, however placed on shops, developing skills which help them manage a list of providers for a new service called Take A their caring role. Our Dementia Awareness course, Break. This service provides free respite care for for example, offered guidance on managing behav- clients referred through Adult Services. They are iour and coping when caring for someone with given a voucher which they can use to procure the dementia: “Very helpful ... information on reasons services of any of the providers on their list, for the for behaviour and how to deal with it has given number of hours Adult Services have allocated to me more confi dence”. Our laughter workshop left them. We are pleased to say that all of our existing carers feeling calm and positive having inter- clients chose to stay with us. acted with other carers and learnt how to relax and Since then we have also taken on privately funded “de-stress” with exercises you can “take home”. clients and we have been in the position to give free, funded respite care to help carers on a short Staff: Angela Poole (Adult Carers services term basis, enabling them to get back on their feet Manager), Joanne Newcome (Carers Assistant, then following illness or hospital discharge. Young Carers Services Manager), Lucy Sams (Pro- Although there were concerns earlier in the year ject Leader) regarding a reduction in referrals, this has now Volunteers: Jenny Barfoot (Admin/General Sup- halted and referrals have increased. Considering the port), Pam French* (Admin Support), Jill Goodeve present climate, it is good to be able to report that (Coffee Morning Helper), Peter Lockyer (Admin/ the service is operating above its expected hours, General Support), Alf Medley (Moving On Group), and we currently have 33 clients. Janet Norris (Coffee Morning Helper), Andrea Sermon* (Craft Group), Alison Stratton*, Carole Staff: Sheryl Cornelius, Rebecca Cottam, Janet Surey (Admin), Liz Taylor (Moving On Group), Fern, Janet Godwin, Rosie Harber*, Margaret Isley, Charlotte Thatcher (Craft Group Facilitator), Jeanette Lagdon, Ann Lawrence, Amanda Mitchell, Bubs Tilly (Admin/General Support), Sam Wright Iris Nailor, Patricia Picken*, Karen Smeal, Irene (Admin/General Support) Stoker*, Ros Wall Clarke (all carers); Alison Walker *Left during the year (support worker/carer), Pat Wilson (support worker) Volunteer: Norma Justice (administration) *Left during the year Young Carers Respite, support and positive experiences in a safe, fun environment for young carers aged 11–21 Carers Centre Information, support, counselling, therapies and As a result of receiving three years’ funding from training, free of charge, for carers in the Borough the Big Lottery Fund, the Young Carers project has of Eastleigh expanded to provide more regular activity nights, day trips, life skill sessions and support. We now Through raising awareness in local community have over 45% more young carers than last year groups, statutory and other organisations, we accessing the project on a regular basis. continue to reach more carers every week (with over The highlight of the year was taking a group of 70 new referrals this year), helping them access young carers to Calshot Activity Centre in a culmina-

7 Carers’ Week fun: above hand massage and below a drumming workshop. tion of day trips and fi nishing with a weekend residen- to offset potential cuts which may come when the tial. This resulted in a huge improvement in the young contract is re-tendered. carers’ confi dence, self-esteem and general well-being. We have reviewed our service in preparation The young carers formed lasting friendships and had a for tendering, revisiting all our paperwork. We really great time. One young carer said, “This is the have found that the activities and opportunities for best holiday I have ever been on”. outings that we currently offer compare favour- The project is working closely with local schools to ably with other centres we have visited, and we are put adequate support networks in place for their young focusing on recording this work and evidencing the carers. The assemblies have helped identify over 50 outcomes we achieve. young carers and raise awareness with peers and staff Our volunteers continue to make a valuable contri- about the day-to-day issues young carers face. bution to the success of our Day Centres and seem to get as much out of the interaction as the clients do. Staff: Jayne Steventon* (Children’s and Young Our greatest satisfaction is seeing our members People’s Services Co-ordinator), Jo Newcome happy and knowing that we have improved their day. (Young Carers Services Manager), Lucy Sams (Project Leader), Ruth Jackson (Young Carers Sup- port Worker), Siobhan Broadhurst* (Young Carers Day Centre Services – Central Group Support Worker) Fernhill and Hillside in Chandlers Ford and Pudbrook *Left during the year House in Botley Volunteers: Louise French (Activity Assistant), Ashley Phillips (Minibus Driver & Activity Assis- Staff: Maggie Laws (Manager), Vivien Shore tant), Glenda Smith (Activity Assistant), Mike (Deputy Manager), Ann Preece, Amanda Shelley Smith (Minibus Driver) (Day Care Assistants), Ashley Hall (Driver), Irene Marchese* (Passenger Assistant) *Left during the year Day Centre Services Overview Volunteers: James Charity, Gwen Cooper, Jamshid This has been a year of change and new develop- Karimi, Ruby Moore, Sorrel Brady-Roche, Tanya ments within Day Care resulting in a number of Turner issues being brought to a head, not least of which is how to future proof our services. Changes at Hampshire County Council, caused Day Centre Services – Northern Group by the need to save money as required by the Maunsell House and Court in Eastleigh Government, have impacted on the running of the Day Centres. Although Day Centre days are Staff: Kate Allanack (Day Centre Manager), Cailie designed for the frail elderly, the physically frail Pritchett (Deputy Day Centre Manager/Acting Day and people with dementia, the reality is that most Centre Manager), Angela Lazlo, Anne Marie Lewis, clients have dementia and the levels that are exhib- Carol Hawkins, Karen Smeal (Day Care Assistants), ited on commencing at Day Centre are far higher Roger Best (Driver) than a year ago. This is likely to continue as Hamp- Volunteers: Doreen French, Shirley Hamilton, shire County Council looks ever closer at those peo- Patricia Mead, Paul Philpott Kimber*, Pat Taylor, ple they are able to support in the future. Joan Walker, Kerry Wood* The increased level of need means that many *Left during the year clients require one-to-one support with meals and toileting, and if these trends continue we may need to increase care assistant numbers to accommodate these clients. On the positive side we launched a private day care service, which is proving very successful and we will take steps to advertise and promote this

9 Day Centre Services – Southern Group HISP attended 56 outreach events during the year, Rodbard House in and Laburnum House in including regular commitments to Age UK East- Hedge End leigh, the Eastleigh Southern Parishes Older Peo- ple’s Forum (ESPOPF), and the Eastleigh & District Staff: Jane Flood (Day Centre Manager), Den- Disability Forum, plus talks to groups and stands ise Graham/Marilyn Nicholson (Deputy Day at events, including Carers’ Week and International Centre Manager), Lyn Hebberd, Liz Oster, Elizabeth Older People’s Day. Ridge, Anne Roughton, Linda Sellwood, Barbara Our new database has provided interesting and Tarrant (Day Care Assistants), Driver (Rob Kelley) useful statistics about the spread of our clients Volunteers: Arthur Banks, Barbara Bowles, Caroline across the borough, the highest proportion being Cook, Sheila Everest, Val Flooks, Kathleen Hunter, in the 70–75 age bracket. Regarding the nature of Lydia Osborn, Val Stanton, Lillian Stewart, Jean the enquiries, 50% were about benefi ts, 22% about Strugnell, Phyllis White home and support, 10% about tax and fi nance and rest divided between health, leisure, transport and “other”—the project really does endeavour to Help in the Home (HITH) answer questions on any issue of concern. Low cost domestic help for people over 65 or disabled We have also seen an increase in complex case people 19+ work, such as representing people at tribunals, and advocacy work from care home queries to holiday This has been a year of change for the service. As timeshare problems. of 31st March 2011, the Southampton Help in the The government’s defi cit reduction strategies, Home scheme lost its funding and this resulted including major changes to the benefi ts system, in the closure of the service and the loss of two have serious implications for our clients, and are members of staff. the cause of much anxiety. What they mean to the The Eastleigh Scheme remains very popular; to individual is very much where HISP comes in, to such an extent that we have had to impose a wait- inform, advise, support and advocate. ing list. Our contracted hours are 900 and we are currently delivering in excess of 1,300 per month. Staff: Julie Williams (HISP Co-ordinator), Sally The scheme has proved invaluable as a tool for Fisher (HISP Assistant) keeping clients safe and independent in their own Volunteers: Lenore Gilbert*, Norma Justice, Manjit homes, as the workers’ calls to the offi ce have Shoker, Karla Woodford* enabled us to signpost to other services and raise *Left during the year safeguarding concerns.

Staff: Dill Winnington (Co-ordinator), Sue Harvey* Lifeline (Co-ordinator), Virginia Sturgeon* (Co-ordinator) Telephone linked support service for the vulnerable in *Left during the year an emergency, accessed by panic button alarm

The service remains busy with a total of 949 life- Home Information Support Project (HISP) lines in operation, 65 of which have an additional Information service on benefi ts, housing, transport, warden service (a person who can be called upon health and social activities; plus home visits, advo- in an emergency). We have also started fi tting key cacy, support and referrals to other agencies safes, which has proved popular with both our warden service clients and our key-holder clients. During the year we have supported well over 2,000 We have also fi tted some key safes for clients who residents of the Borough of Eastleigh with their do not have the Lifeline service. enquiries, providing them with information and a Referrals to the Lifeline service come from health range of services, including assessments for and workers, Adult Services and other caring profes- assistance with benefi t applications and form-fi lling. sionals; through talks to groups and stands at events.

10 We have introduced an annual programme of updat- led to uplift in Co-ordinator hours (up to 18 hours a ing client information, as part of our good practice week) as the project has grown, and hopefully will procedures, which is a huge undertaking with such a continue to do so. big client list. The service continues to be supported by a band of loyal volunteers. Staff: Sharon Parkes Volunteers: Colin Barfoot, Cecile Bergart, Sarah Staff: Joy Grew (Lifeline Co-ordinator), David Button, Sue Clark, Eunice Deuchar, Janet Fern, Hawnt (Technical Support Engineer) Rebecca Fisher, Didge Gray, Tatjana Hibberd, Jean- Volunteers: Norman Ball*, Peter Cartwright, ette Lagdon, Lorraine McCullough, Linda Marshall, Maurice King, Graham Lines, Clive Mitchell, Freda Michael Marshall, Iain Moodie, Marianne Mould, Molyneux, Diane Pascoe, Philip Sothcott (Lifeline Susan Newman*, Joan Pragnell, Brian Presland, Installation); David Ward (Lifeline Maintenance Christina Southwick, Bruce Venter, Keith Waldman & Refurbishment); Jenny Barfoot, Miles Elford, (Support Volunteers), Norma Justice (Admin) Cheryl Taylor* (Administration) *Left during the year *Left during the year

Play Schemes for Children with Learning Macmillan Solutions at One Community Disabilities A new partnership project providing emotional solu- Play, outings and activities for children with learning tions, practical solutions and fi nancial solutions to disabilities, aged 5-16, during the main school holi- people affected by cancer days

The Macmillan Solutions partnership between August 2010 was a sad month for One Community Macmillan Cancer Care and One Community was as the Play Scheme closed its doors for the very formed in July 2010. The fi rst three months were last time. Lack of funding meant that we could no taken up with recruiting volunteers; the majority longer provide respite for parents of children with were via the Volunteers Centre and an open evening learning disabilities during the school holidays. at One Community. Of the 26 original volunteers, However, we were determined to go with a bang 21 continue to offer their services for this project. and not a whimper and the Summer Play Scheme Referrals come via internal sources such as the was deemed a great success as children were treated Carers Centre, the One Community newsletter and to visits to Longdown Dairy Farm, Intech and the Countess Mountbatten Hospice in West End. Moors Valley Country Park. There were tears all The number of referrals has grown and some have round at the end as parents said goodbye to staff and more than one volunteer visiting them for different volunteers, many exclaiming that they will struggle reasons. For example, one client has four visits, one to cope during the holidays without the scheme. for emotional support, one for dog-walking, one for Staff: Jayne Steventon* (Children & Young People’s gardening and one for cleaning. Service Co-ordinator), Nicky Penny (Temporary A very grateful e-mail has been received from Co-ordinator for the Summer 2010 Play scheme), a client, who was provided with the funds for a Hayley Hyatt, Amy Catley, Ashley Phillips washing machine as she was very worried that her *Left during the year machine could no longer cope with the extra wash- ing her illness was creating. This has made a huge Volunteers: Louise French, Amy Gillespie, Emma difference to her, and she wanted everyone to know. Morris, Sue Pearce A link with the Rowans Hospice in has been formed, as they are another pilot for the Macmillan Solutions project, and this has proved very useful. For example, we have been able to adopt their very good data collection spreadsheet. Discussions with management at Macmillan have

11 TRANSPORT SERVICES One Community Transport A modern fl eet of accessible minibuses available for hire to voluntary and community groups Dial-A-Ride Door-to-door transportation for people who are unable The year was dominated by fl uctuating fuel costs, to use ordinary bus services which saw mileage charges rise in the early part of the year, fall by the end of summer and rise again Proposals to change the way concessionary fares towards the end of the year, as the cost of fuel at the are administered spelt bad news for Eastleigh Dial- pumps rocketed. A-Ride users who had previously enjoyed one of The continuing pursuit for a suitable site to house the most generous concessionary fare pass schemes the fl eet also caused concern as several potential in Hampshire. As administration passed from East- sites failed to materialise. Although the commit- leigh Borough Council to Hampshire County Coun- ment from the trustees to fi nd suitable land hasn’t cil, Eastleigh Dial-A-Ride not only had to deal with faltered, the prospect of fi nding anything in a changes from a free bus pass to half fare but also central location is fast diminishing. had to make sure alterations to the software used to On a brighter note the free bus service to schedule Dial-A-Ride was suitable for use by other Marwell continued to fl ourish and, thanks to schemes in Hampshire. matched funding from Hampshire County Council, A new Dial-A-Ride Shopping trip was established two new Freedom minibuses were purchased and to cope with excessive demand on Thursdays. The allocated to Day Centres. new trip covers the Chandlers Ford catchment area and takes registered Dial-A-Ride users to Waitrose Staff: Paul Rollison (Senior Operations Manager), in Chandlers Ford. Keith Card* (Fleet Maintenance Co-ordinator), Gillian Mottram (Transport Assistant), Lisa Plested Staff: Paul Rollison (Senior Operations Manager), (Transport Assistant), Roger Best, Ashley Hall, Keith Card* (Fleet Maintenance Co-ordinator), Robin Kelly (Day Centre Drivers), Jim Ford (Driver Gillian Mottram (Transport Assistant), Lisa Plested Cover), Christine Bond (Midas Trainer) (Transport Assistant), Ian Goodchild, Stephen Volunteers: William Bates*, Roy Batten, David Hurst, Marvyn Sandeford (Eastleigh Dial-A-Ride Beattie, Christine Bond, Anthony Bradley, Chris Drivers), Penny Oakley (Eastleigh Dial-A-Ride Braines, David Breach, Robin Chandler, David Driver P/T), Chandra Joshi (Driver Cover) Cheffy, Philip Coward, Tony Cunningham*, Sue *Left during the year Doyle, Andy Fish, Alf Flitney, Jim Ford, Derek Giles, Peter Greenman*, Mick Harding, Mike High, Veda Hiscock*, Jane Hosmer, David Jupp*, Hedge End Park Minibus Service Brian Kaitano, Joe Macdonald, Jim Malpuss, Door-to-door transport for people living in the Brian Marchant, Hugh Millar, David Morris, Rod Borough of Eastleigh or the eastern side of Southamp- Murchie, Bill Murphy, Eric Newman, Tracy Oliver, ton to the superstores at Hedge End, Monday–Friday Clive Orchard, Roy Pharoah, Ashley Phillips, David Ravenscroft, Andrew Robertson*, Ray Shave, Now in its nineteenth year of operation, the Hedge Brian Scammell, Chris Shehan, Paul Sidaway, End Park Minibus Service continues to move from Richard Squire, John Silman*, Jim Spencer, Martin strength to strength. This popular service now under- Waldron, Peter Woodman (Volunteer Drivers) takes around 9,000 passenger trips per year and this *Left during the year feat has been recognised by Hedge End Park Ltd, who not only pledged to continue funding it for a further fi ve years but also agreed to replace the ageing minibus with a brand new, fully accessible vehicle.

Staff: Debbie Moore (Hedge End Park Minibus Service Driver) 12 Parish Link that, in order to fall in line with other Wessex Group Transport to Eastleigh centre on a Thursday from members, a membership fee should be introduced the parishes, also linking neighbouring villages from January 2011 with a slightly higher charge for use of equipment by non-members. Parish Link continues to provide a vital link between Despite a long period of illness for a key member the Parishes and Eastleigh Town Centre. Last year of staff, remaining staff and volunteers continued over 1,400 passenger trips were undertaken. to go the extra mile for people accessing Shop- mobility. The partnership with One Community Staff: Chandra Joshi (Parish Link Driver/Driver Transport allowed us to arrange a series of outings Cover) for regular users of Shopmobility throughout the year giving added value to the service.

Shopmobility Staff: Julie Hunt (Shopmobility Co-ordinator), Service loaning out powered chairs, scooters and man- Barbara Edwards* (Shopmobility Assistant) ual wheelchairs to people with mobility problems *Left during the year Volunteers: Coral Araya, Ross Belbin, Eddie In line with many services funded by local authori- Dawes, Jill Dennehy, Jacqueline Edmunds, Brian ties, Eastleigh Borough Council decided to review Godwin, Vera Hallett, Ted Lowe, Beryl Saffi n, Eastleigh Shopmobility in order to decide on the Jillian Scarrott, Gordon Vickers, Audrey Winter- best way forward. Following consultation with age, Jean Wolf customers and local disability groups it was agreed

One of the two new Freedom minibuses purchased and allocated to Day Centres.

13 COMMUNITY DEVELOPMENT clubs, helping them to develop and maintain their & VOLUNTEERING valuable contribution to the community. They have also mapped the various support and services that are available to older people. The Community Development Team Providing information, advice and guidance for all Highlights of the year: voluntary and community sector groups and charities • A Well-Being Clinic was developed, focusing on members of lunch and exercise clubs. The Community Development Team has supported • Successful funding applications enabled The over 220 local groups and charities this year; assist- Priory in Hamble to refurbish the hall facilities ing with issues such as trustees and committees, and as a result launched the Christmas Lunch constitutions, general governance, policies, proce- Project, where they provided a free Christmas dures, business plans, grant applications, pre and dinner, with One Community transport, a gift, post funding guidance. drinks and entertainment—all on Christmas Day. Funding opportunities have been diffi cult to fi nd This attracted 45 isolated local people, who but the Team is pleased to have secured £32,349 for would otherwise have been on their own. One various groups and charities within the Borough lady said “this is the fi rst Christmas present any of Eastleigh and we are waiting to hear about a one has bought me in 3 years”. further £20,917. The Team is particularly proud to have been involved, and often instrumental, in the develop- Volunteer Centre Eastleigh ment of four new organisations and six new com- Promoting volunteering in the borough; recruiting munity projects. volunteers, and supporting volunteers and volunteer- involving organisations Staff: Carol Grant (Operations Manager—Commu- nity Development), Morris Chifunda (Community In the Volunteer Centre we took measures this year Development Worker), Lesley Rattue (Community to reduce our workload, to accommodate a 20-hour Innovations Development Worker & ‘Network’ per week reduction in staffi ng following a fund- Editor), Lorraine Read (Community Innovations ing cut. The Centre is now staffed for 45 hours per Development Worker), Sarah Sims* (Voluntary week. Nonetheless we had a positive year, prioritis- Group Training & Information) ing those activities we see as most productive. Dur- *Left during the year ing the year we worked with 1,390 volunteers and over 500 volunteer involving organisations; of these 378 volunteers have been confi rmed as placed. We Community Innovations Project had 890 volunteering opportunities on our database, Providing information, advice and guidance to 426 of which we posted online on the national vol- community groups and charities with a focus on older unteering website www.do-it.org.uk. people’s wellbeing We attended 11 events/training opportunities and 10 outreach events (taking a stand or giving a talk). The Community Innovations Project is a partner- We had 14 visits to/meetings with volunteer-involv- ship between health, adult services and the volun- ing organisations to discuss volunteer recruitment tary sector, supporting older people to maintain an and good practice issues. independent lifestyle and remain at home. This year We worked with fi ve companies to fi x them up the project expanded to include a team in the East- with employee volunteering opportunities, and East- leigh North Area as well as the existing Southern leigh College, who sent a team of young apprentices Parishes. in to decorate three rooms at One Community, in Lesley Rattue and Lorraine Read, the Community celebration of National Apprenticeship Week. Development Workers involved with the project, In Volunteers’ Week we held a volunteers’ pres- have liaised with Older People’s groups and lunch entation, where the Mayor of Eastleigh, Council-

14 lor John Caldwell, awarded certifi cates to 34 volunteers from 14 voluntary organisations. Also in Volunteers’ Week, we held a Youth Centre Volunteering Open Evening, and, in association with the Hampshire Volunteer Centre Network, ran a poster slogan com- petition (three posters with the 1st , 2 nd and 3rd prize-winning slogans were launched in Volunteers’ Week).

Staff: Julia Allan (Operations Manager—Vol- unteering & Information), Maureen Davis (Volunteer Centre Assistant) Volunteers: Angela Burrow*, Sonia Sohal*, Mandi Miles*, Maureen Sharland, Manjit

Shoker, Sarah Jane Travis, Suzanne Viney Above: Organisers and helpers at the Christmas Day Project, The Priory, Hamble. (Admin), Graeme Walker (Design), Mark Below: Volunteer Centre Eastleigh volunteers, Sue Viney, Manjit Shoker and Maureen Sharland. Amos, Danny Brehaut, Malcolm Cooper, Sarah Humby, Andrew Thompson (Signposts Mailing Group) *Left during the year

15 ONE COMMUNITY MEMBERS

1216 (Eastleigh) Squadron ATC Chandlers Ford Widows Social Club 12 th Eastleigh/1st Scout Group Countess Mountbatten House 14 th Eastleigh Scout Group Crestwood College 1st Chandler’s Ford Boys Brigade Dawson Lodge—Anchor Trust 1st Chandler’s Ford Scout Group Early Education and Childcare Unit 1st Eastleigh Scout Group Eastleigh & District Disability Forum 4th Bishopstoke Brownies Eastleigh & District Local History Society 4th Chandlers Ford () Scout Group Eastleigh Advocacy Project 7th Eastleigh Scout Group Eastleigh and District Irish Society Access Club Eastleigh Autistic Support Group Age Concern Bishopstoke (South West Autistic + Asperger Network) Age Concern Chandlers Ford Eastleigh Baptist Church & Wells Place Centre Age Concern Eastleigh Eastleigh Bereavement Service Age Concern & Horton Heath Eastleigh Borough and Romsey Mencap Society Age Concern Hampshire Eastleigh Child Contact Centre All Saints Church Eastleigh Citizens Advice Bureau Allison House Residents Club Eastleigh District U3A Alzheimer’s Society Southampton & District Branch Eastleigh Friends of People with a Learning Disability Anchorage Refuge (Stonham Housing) Eastleigh Good Neighbours Asian Welfare and Cultural Association Eastleigh Hard of Hearing Club Aula de Espanol en Hampshire Eastleigh Leisure Pursuits Aviary Residents Association Eastleigh Ramblers Association Barton Peveril College Eastleigh Southern Parishes Older Peoples Forum Bishopstoke Community Association Eastleigh Town Band Bishopstoke District Guides, Brownies & Rainbows Eastleigh Transition Network Bishopstoke Evangelical Church Eastleigh Youth Trust Bishopstoke Methodist Church Emmanuel Baptist Church Bishopstoke Players Fairtrade in Eastleigh Borough Bishopstoke Women’s Institute Fielders Court Residents Social Club Bitterne Local History Society First Wessex Blackthorn Health Centre Patient Support Group Fleming House Brendoncare For Life Experiences UK Ltd British Limbless Ex-Servicemen’s Association Ford Women’s Institute British Polio Fellowship (Southampton & District Branch) Friendly Circle Bursledon & District Silver Club Friends of Chamberlayne Bursledon Community Transport Trips Friends of Fernhill Bursledon Good Neighbours Friends of Priors Hill Copse Bursledon Lunch Club Friends of Royal Victoria Country Park Bursledon Village Hall Charitable Trust Friends of St Marys Hound Bursledon Women’s Institute Friends of the Hexagon Centre Carers Action Network Glenside (Anchor Trust) Centrestage Productions Youth Theatre Golden Hour Club Chandlers Ford & Eastleigh Arthritis Care Club Good Companions Social Club (Hedge End) Chandlers Ford Civil Service Retirement Fellowship Gospel Phonics Chandlers Ford Community Association Grateful Hearts Chandlers Ford Methodist Church Greyladyes Arts Foundation Chandlers Ford United Reformed Church Hamble Good Neighbours Scheme

16 Hamble Needlecraft Circle New Music Makers Hamble Priory Centre Nightingale School of Dancing & Drama Hamble Shopping Oakmount Club (Solent Mind) Hamble Valley U3A Open Sight Hambleside Court Social & Leisure Group Parkview Community Playgroup Hampshire Association for Care of the Blind (Eastleigh) Pavilion Pirates Pre-School Hampshire Dance Phoenix (Over 55) Club Hampshire Friends with ME Pilands Wood Community Association Hampshire Industrial Archaeology Society Queen Elizabeth II Silver Jubilee Activities Centre Hampshire Mills Group Queen Elizabeth II Silver Jubilee Activities Centre Hampshire Search and Rescue (Evening Club) Happy Bunch Club Raglan Court Residents Association Hedge End Monday Over Sixty Club Rodbard House Social Club Hedge End Retired People’s Day Centre Lunch Club Rotary Club of Chandler’s Ford and Itchen Valley Hedge End Tuesday Retirement Club Royal British Legion Women’s Section Hilldene Community Association Royal National Lifeboat Institute Hillside Social Club Salvation Army Hiltingbury Infant School SeeAbility Hiltingbury Junior School Senior Men’s Health and Fitness Group Holy Cross Catholic Church Shakespeare Junior School Holy Cross Catholic Church Over 60’s Club Simon Says Home-Start Eastleigh Smile Support and Care Hound Local History Society Solent Credit Union Limited Hound Parish Council Solent Mind Social Clubs Houseparty Solent Youth Action IBEX—The churches working with the economy Branch of National Autistic Society In Touch Project, The South Hampshire Deaf Children’s Society INSKIP League of Friendship (No 32 Eastleigh) Southampton & District Branch Multiple Sclerosis Society International Southern Minstrels Southampton Area Talking Echo Italiani Piccoli Southampton City & Region Action to Combat Hardship Itchen Valley Probus Club Southampton Counselling & Therapy Centre Kings Community Church (Southampton) Southampton Rape Crisis Laburnum Resident Association Sport & Leisure Support Group Lincoln Court Social Club Springboard Employment & Training Group Lions Club of Eastleigh St Andrews Methodist Church Maunsell House Social Club St Francis Animal Welfare Shelter Meller House, HVHS Housing Group St George Fest Committee MENCAP St James’ Church West End Lunch Club Mill Court Social Club St John Ambulance Monksbrook University of the Third Age St John the Evangelist Church League of Friends St Leonard’s & St Paul’s Bursledon National Malaya Borneo Veterans Association St Peter’s Church, National Women’s Register Chandlers Ford Group St Swithun Wells Catholic Primary School Abbey & District Branch of Open Sight St Thomas Church Friday Club Netley Christian Fellowship St Thomas Church, Fair Oak New Community Eastleigh Star4Locals Ltd Mediation Stars in the Sky Hampshire

17 Stoke Park Junior School Stoke Residents Association Sunday Lunch Club Sunshine Club Surrey Court Residents Club Sutherlands Court Association of Residents and Tenants Swan Centre Netball Club Swaythling Housing Society (Doreen Wellfare House) Teenage Drop In Centre, Hedge End Limited The Belmont Hall Management Committee The Butterfl y FX Ltd The Childrens Friendship League (Hampshire) Ltd The Friday Group The Kings School The Maskers Theatre Company The Monday Fun & Dancing Club Thursday Club Victim Support Hampshire & Vintage Crocks Group WE ARE YOUTH Wednesday Bingo Club West End & Moorgreen Women’s Institute West End Parish Council West End Pre-School West End Shop Tuesday West End Singers West End Stroke Club Westfi eld Productions Wildern Opportunity Group Woodland Park Community Group, Bursledon WRAC Association Wyvern Lunch Club

18 FINANCE ACKNOWLEDGEMENTS

Full details are provided in our Report and Financial Our volunteers Statements for the Year End 31 st March 2011. These We would like to take this opportunity to thank have to be produced separately to comply with the our many volunteers, 164 individuals, who gave law. Please phone 023 8090 2400 for a copy. their time to One Community during the year. Our volunteers bring a wide range of skills and expe- Incoming Resources 2010 rience to our work, and for many of our projects Grants from local authorities £127,727 service delivery depends on their contribution. Donations £6088 Investment Income £4427 Our partners, funders and supporters Charitable Activities £1,444,038 We would like to thank and publicly acknowledge Other incoming resources £10961 the contribution of our partners, funders and sup- Total incoming resources £1,593,241 porters, whose contribution is critical to the delivery of our services: Resources Expended 2010 Cost of generating voluntary income £34,105 Funding: Big Lottery, Comic Relief, Eastleigh Charitable Activities £1,466,408 Borough Council, Hampshire County Council, Governance Costs £8085 Hampshire & Isle of Wight Community Founda- Total resources expended £1,508,598 tion, Hedge End Park, Macmillan Cancer Support, NHS Hampshire, .

Donations: Mrs Bates, Mrs Fairweather, Mrs French, Peter Lockyer, Joy Magwick, Alf Medley, Eastleigh Lions, Ford Motor Company, Hampshire Action Team, Lankelly Chase, Rotary Club of Eastleigh, Merlin’s Magic Wand, Portsmouth & Eastleigh Holy Cross Covenant, Unity 101 (broadcasting vol- unteering opportunities), funeral donations from the late Mr Arthur Ernest Tilson, Eastleigh College, the Young Apprentices, Seddons and Dulux for time, expertise, tools and paint used in decorating three rooms at One Community.

19 ISO 9001 International Registered Firm Accreditation Board

Certificate No. GB2002892 Registration No. 0044/1

ISO 14001 International Registered Firm Accreditation Board

Certificate No. EM2000304 Registration No. 0044/1

One Community Tel 023 8090 2400 Produced by 16 Romsey Road Fax 023 8090 2413 One Community Eastleigh Textphone 023 8090 2401 Hampshire E-mail [email protected] Designed by SO50 9AL Web www.1community.org.uk Volunteer Graeme Walker

Registered in as a company limited by guarantee no: 3132524. Registered charity no: 1052978