Government of India Government of Uttarakhand United Nations Development Programme World Tourism Organization

Uttarakhand Tourism Development Master Plan 2007 - 2022

Final Report Volume III - Appendices

April 2008

Appendix 1

List of Abbreviations

Uttarakhand Tourism Development Master Plan Final Report

Appendix 1: List of Abbreviations

ABTA Association of British Travel Agents ADB Asian Development Bank AICTE All India Council for Technical Education ASIUA Adventure Sports Institute of Uttarakhand BCU British Canoe Union BOI Board of Investments CBE Community Based Enterprises CBO Community Based Organisation CBT Community Based Tourism CEO Chief Executive Officer CMPNL Conservation and Management Plan for Nainital Lake CRM Customer Relationship Management DANIDA Danish Agency for International Development Aid EIA Environmental Impact Assessment EA Environment Assessment EU European Union FDI Foreign Direct Investment FCI Food craft institutes FHRAI Federation of Hotel and Restaurants of India HRD Human Resource Development GDP Gross Domestic Product GIS Geographical Information System GMVN Garhwal Mandal Vikas Nigam Ltd GNP Gross National Product GOI Government of India GPS Geographical Positioning System IAS Indian Administration Service IATO Indian Association of Tour Operators ICOMOS International Council on Monuments and Sites IHM’s Institutes of Hotel Management IEE Initial Environmental Examination IEM Industrial Entrepreneur’s Memorandum ITAP Integrated Tourism Action Plan ISPA International Spa Association JV Joint Venture KMVN Kumaon Mandal Vikas Nigam Ltd LDA Lake Development Authority LNG Liquefied Natural Gas LGU Local Government Unit JLR Jungle, Lodges and Resorts LVR Light Vehicle Roads

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MICE Meetings, Incentives, Conventions and Exhibition MDG1 Millennium Development Goal 1 MOT Ministry of Tourism NCHMCT National Council for Hotel Management & Catering Technology NIM Nehru Institute of Mountaineering NH National Highway NGOs Non Government Organisations NLRSAD Nainital Lake Region Special Area Development Authority NPV Net Present Value . NRIs Indian Citizens not residing in India PA Protected Area PATA Pacific Asia Travel Association (PATA) PCB Pollution Control Board POI’s Persons of Indian Origin with citizenship of other countries PPP Public / Private Partnership PWD Public Works Department R&D Research and Development RAMSAR Wetlands of international importance under the Ramsar Convention SAM Special Area Management SAVE Survey of Architectural Values in the Environment SEA Strategic Environmental Assessment SEZ’s Special Economic Zones SHG’s Self Help Groups SIA Social Impact Assessment SIA Secretariat for Industrial Assistance SME’s Small & Medium Enterprises SUIT Sustainable development of urban historical areas through active Integration within Towns. SWOT Strengths, Weaknesses, Opportunities and Threats TEMP Tourism and Environmental Management Plan THDC Tehri Hydro-electric Dam Corporation TIC’s Tourism Information Centres TCC Tourist Convenience Centres TDCs Tourism Development Corporations TOR Terms of Reference UNEP United Nations Environmental Program UNDP United Nations Development Program UNESCO United Nations Educational, Scientific and Cultural Organisation UTDB Uttarakhand Tourism Development Board UNWTO World Tourism Organisation YMCA Young Men’s Christian Association

May 2008 A1 - 2

Appendix 2

Report on Uttarakhand Tourism

Uttarakhand Tourism Development Master Plan Final Report

Appendix 2: Report on Uttarakhand Tourism

1 The Indian Tourism

Consistent with its high rate of economic growth, the Indian tourism has been experiencing considerable buoyancy during the last few years. The international tourist traffic to India increased to about 4.45 million in 2006 as against 2.54 million in 2001. The average annual rate of growth was 11.9 percent during the above period. There was also an increase in the average number of destinations visited by the foreign tourists from about 2.16 places in 2001 to 2.56 places in 2006. The total number of foreign tourist visits recorded by the tourist places in different parts of the country was 11.40 million in 2006 as against 5.44 million in 2001. The foreign tourist arrivals and visits in the country since 1996 are given in Table-1.

Table-1: Foreign Tourist Arrivals and Visits in India

Foreign Tourist Growth Rate Year Arrivals(Mn) Visits(Mn) Arrivals(%) Visits(%) 1996 2.29 5.03 - - 1997 2.37 5.50 3.5 9.3 1998 2.36 5.54 -0.4 0.7 1999 2.48 5.83 5.1 5.2 2000 2.65 5.89 6.9 1.0 2001 2.54 5.44 -4.2 -7.6 2002 2.38 5.16 -6.3 -5.1 2003 2.73 6.71 14.7 30.0 2004 3.46 8.36 26.7 24.6 2005 3.92 9.94 13.3 18.9 2006 4.45 11.40 13.5 14.7

The foreign exchange earning from tourism also registered significant increases during the last few years and the average annual increase since 2001 was 16.64 percent in Dollar terms. The average earning per tourist also improved from US$ 1198 in 2001 to US$ 1476 by 2006. The year-wise earnings from foreign tourists since 2001 and growth rates are given in Table-2.

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Graph 1: Foreign Tourist Arrivals and Visited

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Table-2: Estimated Earnings from Foreign Tourists

Earnings Growth Rate(%) per Earnings Earnings tourist Total per Year (US$ Mn) (US$) Earnings tourist 2001 3042 1198 - - 2002 2923 1228 -3.9 2.5 2003 3533 1294 20.9 5.4 2004 4769 1378 35.0 6.5 2005 5731* 1462 20.2 6.1 2006 6569* 1476 14.6 1.0 * Provisional

Graph 2: Earnings per tourist

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Indian tourism is almost synonymous with domestic tourism. According to a survey undertaken by the National Council for Applied Economic Research (NCAER) for the Ministry of Tourism of the Government of India in 2002-03, about 549.4 million Indians undertook 230 million domestic tourist trips during the period of survey. Among them, 392.4 million were rural residents and 157 million urban residents. While about 58.9% of them undertook the travels for social purposes comprising of visiting friends and relatives and attending vital events like birth, death and marriage, another 13.8% travelled for religious purposes and pilgrimage. Those who travelled for leisure and holiday constituted about 6.0and for business about 7.7%. The rest 13.7% travelled for other purposes. On the whole, about 52.6% of the total population in India travelled during the year.

The Ministry of Tourism of the Central Government has a system of compiling statistics of domestic and foreign tourists staying in accommodation establishments in the country. The relevant statistics are collected by the respective State/Union Territory Governments based on the figures furnished by individual accommodation units in different centres. The data sets are then aggregated over various centres in the State and sent to the Central Government. As per these statistics, about 461.16 million domestic tourist visits were recorded in accommodation establishments during 2006. The estimated domestic tourist visits during 2002 was 269.9 million. A comparison of these numbers with those obtained from the NCAER survey reveals that less than half of the domestic tourists stay in accommodation establishments. It is consistent with the fact that about 64.5% of the domestic tourists undertaking social visits generally tend to stay with friends and relatives. The remaining 195 million tourists generated 269.6 million tourist visits in accommodation establishments.

The economic significance of tourism in the national economy was studied by the NCAER by constructing a Tourism Satellite Account for the year 2002- 03 on behalf of the Central Ministry of Tourism. According to the study about 2.78 percent of the Gross Domestic Product (GDP) is contributed by

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tourism. If indirect effects are also accounted, the contribution of tourism to GDP increases to 5.83 percent. The direct employment generated by tourism in the economy is about 4.59 percent. The share increases to 8.27 percent if indirect employment generation is also taken into account.

2 Trends in Tourist Visits to Uttarakhand

Tourism is one of the fastest growing industries in Uttarakhand. According to statistics maintained by the Tourism Board, the estimated tourist visits in Uttarakhand during 2006 were about 18.99 million by domestic tourists and 0.1 million by foreign tourists. Though these estimates have the inherent problems of non-uniform coverage and aggregation of non-comparable sources, these estimates can be considered as indicative of the existing dimensions of tourist visits in the State.

The share of Uttarakhand in the over all domestic tourist visits of the country in 2006 was, however, lower than its share in the earlier years of 2001 and 2002. In the case of foreign tourist visits, the share of Uttarakhand has been declining consistently since 2001 except for a marginal increase during 2005. While the share was 1.01percent in 2001, it declined to 0.84 percent by 2006. The year-wise estimates and comparisons with all India estimates are given in Table-3.

Table-3: Comparative Estimates of Tourist Visits in Uttarakhand

Uttarakhand Percentage Share India(Million) (Million) (%) Year Domestic Foreign Domestic Foreign Domestic Foreign 2001 234.20 5.42 10.37 0.055 4.43 1.01 2002 269.60 5.16 11.37 0.056 4.22 1.09 2003 309.04 6.71 12.58 0.063 4.07 0.95 2004 366.22 8.30 13.34 0.075 3.64 0.90 2005 390.47 9.94 15.92 0.093 4.08 0.93 2006 461.16 11.4 18.99 0.096 4.12 0.84

The annual rate of growth of domestic tourist visits in Uttarakhand during the period 2001 to 2006 was 12.9 percent as against 14.5 percent in the case of all India estimates. Similarly in the case of foreign tourists, the

May 2008 A2 - 4 Uttarakhand Tourism Development Master Plan Final Report

growth rate achieved by was 12.0 percent as against 16.0 percent for the country as a whole. Uttarakhand has to thus improve its growth rates both in domestic and foreign tourist visits if it has to retain even its current share. The target growth rates would be the current national growth rates for the next five years and thereafter the long term all India growth rates of 13 percent and 12 percent in domestic and foreign tourist visits respectively.

Graph 3: Tourist Visits Over the Years

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The above target growth rates if achieved will translate into almost doubling of both domestic and foreign tourist visits by 2011 and doubling them again by 2017. The year-wise projected tourist visits are given in Table-4.

Table-4: Projected Tourist Visits in Uttarakhand

Projected Tourist Visits (Mn) Year Domestic Foreign 2007 21.747 0.112 2008 24.900 0.130 2009 28.511 0.150 2010 32.645 0.174 2011 37.378 0.202 2012 42.238 0.227 2013 47.729 0.254 2014 53.933 0.284 2015 60.945 0.318 2016 68.867 0.356 2017 77.820 0.399

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3 Profile of International Tourists Visiting Uttarakhand

3.1 Source Markets

According to a survey undertaken by a consultancy agency in 2005 on behalf of the Ministry of Tourism, the major source markets of international tourists for Uttarakhand were United States of America, United Kingdom, Australia, Other European Countries, Nepal, Germany, etc. The source markets and the relative shares are given in Table-5.

Table-5: List of Major Source Markets

Sl. no Nationality Share(%) 1 United States of America 10.6 2 United Kingdom 7.9 3 Australia 7.7 4 Other European Countries 7.2 5 Nepal 5.8 6 Germany 5.7 7 Korea 4.5 8 France 4.3 9 Japan 4.3 10 Italy 3.4 11 Greece 3.3 12 Israel 3.2 13 Bangladesh 2.8 14 Sri Lanka 2.8 15 UAE 2.6 16 Switzerland 2.4 17 Others 21.5 Source: AC Nielsen ORG-MRG survey

The above estimates were derived from snap shot surveys conducted at selected tourist centres on a quarterly basis. These surveys, however, did not follow any robust statistical survey design. Further the surveys did not provide any insight into the profiles of the international tourists visiting Uttarakhand. A fresh snap shot survey was, therefore, undertaken to confirm the findings from other sources and to have a comprehensive profile of the tourists visiting the State. The survey was carried out during the first two

May 2008 A2 - 6 Uttarakhand Tourism Development Master Plan Final Report

weeks of October and covered the major tourist centres in the State. The samples were allocated over various centres on the basis of tourist visits during 2006.The top source markets identified through the survey generally agree with the A.C. Nielsen survey except for certain changes in the order and the related percentages. These variations are primarily due to short periods of survey and differences in the period of visit of tourists from different countries. Both the surveys confirmed the supremacy of United States of America as the main source market for Uttarakhand. Israel came out as the second largest market for Uttarakhand and the position of Japan went down. In view of limited sample size and short period of survey, these variations are expected and need not be given undue importance. It only needs to be noted that both Israel and Japan are important source markets for Uttarakhand. The list of major markets and their percentage shares as per the survey are given in Table-6.

Table-6: List of Major Source Markets

Sl.No Nationality Share(%) 1 United States of America 12.9 2 Israel 11.9 3 Australia 11.9 4 Italy 10.9 5 Germany 9.4 6 Nepal 9.0 7 Canada 8.5 8 France 6.5 9 Sri Lanka 3.5 10 United Kingdom 3.0 11 Other West European Countries 5.5 12 Russia 2.5 13 Others 2.0

Uttarakhand has the distinction of being visited by a large percentage of female visitors unlike several other destinations in India. While at the national level the percentage of female visitors was only about 39, it was as high as 47 in the case of Uttarakhand. In terms of age profile, Uttarakhand is visited by relatively younger tourists. About 60.2 percent of the international tourists in Uttarakhand were in the age groups of 25-34

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and 35-44. The percentage distribution of international tourists in Uttarakhand by age and sex is given in Table-7.

Table-7: Percentage distribution of tourists by age group and sex

Age group Male Female Total 15-24 4.98 3.48 8.46 25-34 20.90 15.92 36.82 35-44 11.44 11.94 23.38 45-54 7.46 6.97 14.43 55-59 3.98 6.97 10.95 60+ 3.98 1.99 5.97 Total 52.74 47.26 100.00

Graph 4: Distribution of International Tourist by Age

60+ 15-24 6% 8% 55-59 11%

45-54 14% 25-34 38%

35-44 23%

In terms of activity status, over 38 percent of the foreign tourists visiting Uttarakhand belonged to the category of employee/worker while about 28.2 percent was engaged in own business. The students and executives constituted about 12.7 percent and 7.1 percent respectively. The percentage distribution of tourists by activity status is given in Table-8.

Table-8: Percentage Distribution of Tourists by Activity Status

Activity Status percentage Own business 28.2 Executive 7.1 Employee/worker 38.0 Retired 7.0 Student 12.7 Others 7.0 Total 100.0

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Graph 5: Distribution of Tourists by Activity Status

Others 7%

Student Own business 13% 28%

Retired 7%

Executive 7%

Employee/worker 38%

3.2 Travel Pattern and Motivations

The international tourists generally travelled to Uttarakhand either with spouse and family members or with friends. The tourists travelling alone were as low as 12.4 percent while about 40.3 percent was travelling with friends. On the other hand the percentage of tourists travelling under package tours was only 16.9 percent .The percentage distribution of tourists by travel pattern is given in Table-9.

Table-9: Percentage Distribution of Tourists by Travel Pattern

Travel Pattern Number Percentage Alone 25 12.4 With spouse 28 13.9 With family 18 9.0 With spouse & family 6 3.0 With friends 81 40.3 With friends & family 41 20.4 Others 2 1.0 Total 201 100.0

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Graph 6: Distribution of tourists by Travel Pattern

Others Alone With friends & 1% family 12% 20%

With spouse 14%

With family 9%

With spouse & family With friends 3% 41%

The mode of travel for about 39.3 percent of the foreign tourists to Uttarakhand was train while about 24.4 percent travelled by tourist bus. Those who travelled by air was only about 9 percent as air connectivity to Uttarakhand is presently poor. The percentage distribution of foreign tourists by mode of travel is given in Table-10.

Table-10: Percentage Distribution of Tourists by Mode of Travel

Mode of Travel Number Percentage Air 18 9.0 Train 79 39.3 Tourist bus 49 24.3 Tourist taxi 16 8.0 Taxi 16 8.0 Bus 20 9.9 Others 3 1.5 Total 201 100.00

Nearly 15 percent of the foreign tourists were repeat visitors while the remaining 85 percent were first time visitors. Among the repeat visitors, about 32 percent each have visited once earlier and twice earlier. The remaining 36 percent have visited three times or earlier. The repeat visitors were fairly high in the case of United Kingdom, Russia and Germany.

Holiday/Sight seeing was the purpose of visit of about 58.2 percent of the foreign tourists visiting Uttarakhand. In addition, about 21.9 percent visited for the purposes of health, yoga, etc. These two groups taken together constituted over 80 percent of all foreign tourists visiting Uttarakhand. The

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percentage distribution of foreign tourists by purpose of visit is given in Table-11.

Table-11: Percentage Distribution of Tourists by Purpose of Visit

Purpose Number Percentage Holiday/Sight Seeing 117 58.2 Business/Conference/Meeting 21 10.4 Education 14 7.0 Health/Yoga, etc 44 21.9 Pilgrimage/Religious function 39 19.4 Total 235 116.9 Note: Percentages do not add up to 100 due to multiple responses. There were 235 responses from 201 tourists.

In the case of holiday/sight seeing tourists, the main sources of attraction were scenic beauty for 59 percent, spiritual centres for 52.1 percent, trekking for 51.3 percent, wild life and nature trails for 16.2 percent and hill resorts for 14.5 percent of the tourists. The percentage distribution of holiday tourists by source of attraction is given in Table-12.

Table-12: Percentage Distribution of Holiday Tourists by Source of Attraction

Source of attraction Number Percentage Scenic beauty 69 59.0 Hill resorts 17 14.5 Wild life & nature trails 19 16.2 River rafting 4 3.4 Water sports 1 0.9 Trekking 60 51.3 Adventure sports 1 0.9 Spiritual centres 61 52.1 Total 232 198.3 Note: Percentages do not add up to 100 due to multiple responses. There were 232 responses from 117 tourists.

The main source of information about Uttarakhand was travel books for 40.3 percent of the tourists followed by word of mouth from friends and relatives in the case of 37.8 percent of them. The other major sources of information were websites (28.9%), travel magazines (21.4%), tour operators (14.9%), advertisements in electronics media (9.4%) and advertisements in print media (9.0%). The distribution of tourists by source of information is given in Table-13.

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Table-13: Percentage Distribution of Tourists by Source of Information

Source Number Percentage News papers/magazines 9 4.5 Travel magazines 43 21.4 Travel books 81 40.3 Advertisements in print media 18 9.0 Advertisement in electronics media 19 9.4 Web sites 58 28.9 Tourist promotion exhibitions 1 0.5 Tour operators 30 14.9 Indian tourist office 8 4.0 Embassy of India 4 2.0 Friends & relatives 76 37.8 Others 36 17.9 Total 383 190.6 Note: Percentages do not add up to 100 due to multiple responses. There were 383 responses from 201 tourists.

The motivational factor for visiting Uttarakhand in the case of 46.3 percent of the tourists was noted to be the tourist attractions. The factors of high importance were religious and pilgrim centres (45.3%), facilities for health/yoga (24.9%), and advice by friends and relatives (21.4%). The distribution of tourists by stated factors of motivation is given in Table-14.

Table-14: Percentage Distribution of Tourists by Factors of Motivation

Factors of motivation Number Percentage Tourist attractions 93 46.3 Facilities for health/yoga 50 24.9 Religious & pilgrim centres 91 45.3 Educational institutions 13 6.5 Availability of affordable packages 5 2.5 Advice of travel agents 4 2.0 Advice of friends & relatives 43 21.4 Publicity & advertisements 2 1.0 Others 24 11.9 Total 325 161.8

Note: Percentages do not add up to 100 due to multiple responses. There were 325 responses from 201 tourists.

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days), Rishikesh (6.3 days) and Jageshwar (6.0 days). The over all duration of stay of tourists in Uttarakhand was 14.8 days. The place wise estimates of duration of stay are given in Table-16. Since the average number of places visited by each tourist is 3.75, the average duration of stay per each visit is about 3.95 days.

Table-16: Estimated Average Duration of Stay of Tourists in Different Places

No. No. of Average No. No. of Average of persons duration of persons duration Place days of stay Place days of stay Nainital 355 24 14.8 Gagi 4 2 2.0 Almora 141 18 7.8 Auli 74 38 1.9 Jageshwar 12 2 6.0 Uttarkashi 87 48 1.8 Rishikesh 1001 159 6.3 Haldwani 5 3 1.7 Chamba 5 1 5.0 Gopeshwar 11 7 1.6 Bhatwadi 16 4 4.0 Binsar 6 4 1.5 Gangotri 290 77 3.8 Gaurikund 3 2 1.5 Dehradun 41 11 3.7 Gaumukh 28 22 1.3 Valley of Flowers 17 5 3.4 Rudraprayag 6 5 1.2 Mussoorie 40 13 3.1 Bageshwar 2 2 1.0 Corbett National Chakrata 1 1 1.0 Park 6 2 3.0 Gwaldam 3 1 3.0 Chamoli 2 2 1.0 Kausani 21 7 3.0 Ghuttu 2 2 1.0 Nautala 9 3 3.0 Reeh 2 2 1.0 Ranikhet 18 7 2.6 Srinagar 8 8 1.0 Badrinath 110 43 2.6 Ukhimath 8 8 1.0 Haridwar 302 124 2.4 Yamunotri 8 8 1.0 Kedarnath 101 46 2.2 Patal Bhubaneshwar 0 2 0.0 Tapovan 19 9 2.1 Others 204 30 6.8 Dev Prayag 2 1 2.0 Total 2970 753 14.8

3.4 Expenditure Pattern of Foreign Tourists

As per the survey, the average expenditure per day per tourist in Uttarakhand is Rs.2348. The item-wise break up of the expenditure is given in Table 17.

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3.3 Places of Visit of Foreign Tourists in Uttarakhand

As per the survey, 201 tourists reported to have generated 753 visits in different tourist centres of the State. It included 539 visits already completed till the date of survey and 214 visits expected to be completed during the current trip. Thus, on an average, international tourists would be visiting 3.75 places in the State in every trip. The place of pride in terms of tourist visits in Uttarakhand is Rishikesh as 79.1 percent of all foreign tourists visit that place. The other major places of visit are Haridwar (61.7%), Gangotri (38.3%), Uttar Kashi (23.9%), Kedarnath (22.9%), Badrinath (21.4%), Auli (18.9%), Nainital(11.9%) and Gaumukh (11.0%). The complete list of places visited by the tourists is given in Table-15.

Table-15: Percentage Distribution of Foreign Tourists by Places of Visit

Place Number Percentage Place Number Percentage Rishikesh 159 79.11 Valley of Flowers 5 2.49 Haridwar 124 61.69 Bhatwadi 4 1.99 Gangotri 77 38.31 Binsar 4 1.99 Uttarkashi 48 23.88 Haldwani 3 1.49 Kedarnath 46 22.89 Nautala 3 1.49 Badrinath 43 21.39 Bageshwar 2 1.00 Auli 38 18.91 Chamoli 2 1.00 Corbett National Nainital 24 11.94 Park 2 1.00 Gaumukh 22 10.95 Gagi 2 1.00 Almora 18 8.96 Gaurikund 2 1.00 Mussoorie 13 6.47 Ghuttu 2 1.00 Dehradun 11 5.47 Jageshwar 2 1.00 Patal Tapovan 9 4.48 Bhubaneshwar 2 1.00 Srinagar 8 3.98 Reeh 2 1.00 Ukhimath 8 3.98 Chakrata 1 0.50 Yamunotri 8 3.98 Chamba 1 0.50 Gopeshwar 7 3.48 Dev Prayag 1 0.50 Kausani 7 3.48 Gwaldam 1 0.50 Ranikhet 7 3.48 Others 30 14.93 Rudraprayag 5 2.49 Total 753 374.63

Though the most frequented place was Rishikesh, the place in which the tourists spent the maximum number of days was Nainital. The average duration of stay of tourists in Nainital was 14.8 days. The other important places where the duration of stay was relatively high were Almora (7.8

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Table 17: Item-wise Average Expenditure Per Day Per Tourist in Uttarakhand

Sl.No Item Average Percentage Expenditure Share (%) (Rs.) 1 Travel to Uttarakhand 290 12.4 2 Travel within Uttarakhand 310 13.2 3 Accommodation 821 35.0 4 Food and beverage 465 19.8 5 Entrance fee 84 3.6 6 Guide services 40 1.7 7 Purchase of souvenirs 82 3.5 8 Shopping of other items 135 5.7 9 Entertainment 11 0.5 10 Other Misc. expenses 110 4.6 11 Total 2348 100.0

Out of every hundred Rupees spend by the tourists, Rs.35 is goes to accommodation Rs.20 for food and beverages, Rs.13 for travel within Uttarakhand and Rs.12 for travel to Uttarakhand. The expenditure for travel out of Uttarakhand has not been included, although it is likely to be the tune of expenditure for inward travel. However, the tourist expenditure likely to be accrued to the economy of Uttarakhand cannot exceed half of the total expenditure for inward and outward travels.

3.5 Evaluation of Tourist Facilities in Uttarakhand

The responses received from the tourists in respect of various tourist facilities are summarized in Table-18 is tourist attractions. Its ‘very good’ score is 54.8 percent with an additional ‘good’ score of 30.1 percent. It clearly reveals that foreign tourists have a favourable impression about tourist attractions of Uttarakhand. But, it has a highly un-favourable image about upkeep of tourist places, shopping avenues, facilities around tourist places and transport facilities within Uttarakhand. Accommodation and guide services also do not have a very encouraging assessment. It is important that immediate attention is given for improving the above issues, if Uttarakhand has to compete with other hill destinations in India.

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Table 18: Evaluation of Tourist Facilities in Uttarakhand

Sl.no Very Good Good Average Poor 1 Transport to Uttarakhand 5.8 62.8 26.2 5.2 2 Transport within Uttarakhand 2.2 30.0 45.6 22.2 3 Accommodation 9.3 43.0 20.7 26.9 4 Food and beverage 10.9 49.5 32.3 7.3 5 Tourist attractions 54.8 30.1 4.8 10.2 6 Upkeep of tourist attractions 2.5 27.3 37.9 32.3 7 Facilities around tourist sites 1.2 23.6 59.8 15.5 8 Guide services 21.1 32.0 21.1 25.8 9 Shopping facilities 1.6 20.1 50.5 27.7 10 Entertainment facilities 7.8 13.0 31.2 48.1

4 Profile of Domestic Tourists Visiting Uttarakhand

4.1 States of Origin

According to the survey conducted by A.C. Nielsen ORG-MRG, the largest number of domestic tourists in Uttarakhand is from Delhi which accounts for about 14.7 percent of the total arrivals. It is followed by Uttar Pradesh with a share of 11.2 percent, West Bengal with 9.1 percent and Punjab with 7.8 percent share. The shares of each state/UT in the domestic tourist visits of Uttarakhand as per the above survey are given in Table-19.

As in the case of foreign tourists, a snap shot survey of domestic tourists was also conducted during the first two weeks of October, 2007 and the results are comparable to a large extend. The top three states of tourist origin are exactly the same except for the larger percentage shares estimated fro the present survey. A notable variation, however, is the percentage share of tourists from Uttarakhand, which has gone down significantly as per the present survey. This may be due to non-inclusion of day visitors in the present survey. Further it was conducted only for a limited period of two weeks only. Nevertheless, the survey has been able to capture the tourists from southern states better as per the evidence available from the Domestic Tourism Survey undertaken by the NCAER. The shares of different states in the domestic tourist visits of Uttarakhand as per the survey are given in Table-20.

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Table 19: State-wise Tourist Arrivals in Uttarakhand

Percen Percen State/UT Tourists tage State/UT Tourists tage Delhi 1255686 14.68 Chandigarh 76253 0.89 Uttar Pradesh 953943 11.15 Sikkim 70029 0.82 West Bengal 781335 9.14 Kerala 65538 0.77 Punjab 670662 7.84 Goa 60637 0.71 Uttarakhand 569256 6.66 Jharkhand 56845 0.66 Haryana 547583 6.40 Tripura 51977 0.61 Gujarat 532481 6.23 Assam 44512 0.52 Rajasthan 488747 5.71 M eghalaya 40663 0.48 Maharashtra 457695 5.35 Mizoram 30841 0.36 Orissa 350738 4.10 Arunachal Pradesh 30495 0.36 Madhya Pradesh 292084 3.42 Lakshadweep 29486 0.34 Tamilnadu 204199 2.39 Pondicherry 22301 0.26 Himachal Pradesh 197459 2.31 Nagaland 14395 0.17 Bihar 169901 1.99 A&N 12361 0.14 Karnataka 146635 1.71 Daman&diu 11634 0.14 Dadra&nagar Andhra Pradesh 109459 1.28 Haveli 4808 0.06 Jammu & Kashmir 109323 1.28 Manipur 2027 0.02 Chattisgarh 90725 1.06 Total 8552713 100.00 Source: ACNielsen ORG-MRG survey

Table-20: Estimated Number Tourists by State

State/UT Percentage State/UT Percentage Madhya Delhi 20.79 Pradesh 2.08 Uttar Pradesh 12.87 Rajasthan 1.68 West Bengal 11.78 Punjab 1.49 Maharashtra 10.89 Tamil Nadu 1.49 Haryana 9.21 Orissa 1.19 Karnataka 5.25 Manipur 1.09 Kerala 4.65 Bihar 0.99 Andhra Pradesh 4.26 Tripura 0.40 Himachal Pradesh 4.06 Uttarakhand 0.40 Chandigarh 2.67 Others 0.30 Gujarat 2.48 Total 100.00

Over one-third of the domestic tourists in Uttarakhand were females. The State thus has a good reputation of being a safe place for female visitors. About 32.5 percent of the tourists in the State belonged to the age group 25-34 followed by the still younger age group of 15-24 with a share of 17.5%. The other domineering age group was 45-54 years with a share of 16.2%. The age group also had a

May 2008 A2 - 17 Uttarakhand Tourism Development Master Plan Final Report relatively higher share of females. The distribution of domestic tourists by age and sex is given in Table-21.

Table-21: Percentage Distribution of Domestic Tourists by Age and Sex

Age Group Male Female Total 0-9 2.08 2.67 4.75 10-14 0.79 0.99 1.78 15-24 13.07 4.46 17.52 25-34 21.68 10.79 32.48 35-44 9.21 4.36 13.56 45-54 9.90 6.34 16.24 55-59 3.56 3.76 7.33 60+ 4.36 1.98 6.34 Total 64.65 35.35 100.00

Graph 7: Distribution of Domestic Tourists by Age and Sex

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The domestic tourists consisted of about 36.2 percent business men and 30.9 percent employees/workers. Among the rest 12.5 percent were executives, 7.9 percent students, 5.9 percent retired persons and 4.0 percent house wives. The percentage distribution of domestic tourists by activity status is given in Table-22.

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Table-22: Percentage Distribution of Domestic Tourists By Activity Status

Status Percent Own business 36.2 Executive 12.5 Employee 30.9 Retired 5.9 House wife 4.0 Student 7.9 Others 2.6 Total 100.0

4.2 Travel Pattern and Motivations

The domestic tourists mostly travelled to Uttarakhand in groups either with own family members and friends or with colleagues from the educational institutions or corporate houses. In fact a large number of persons from educational institutions, corporate houses, or special interest groups visit Uttarakhand as a part of their annual holiday or camp. Students from educational institutions, members of NCC or scouts and guilds, etc are often taken to Uttarakhand for adventure sports activities like rock climbing, trekking etc.. The domestic tourists visiting Uttarakhand all alone are merely 3.4 percent. Even those visiting only with spouse also do not exceed 3.1 percent. The percentage distribution of domestic tourists by travel pattern is given in Table-23. The domestic tourists travelling on package tours constituted about 13.2 percent.

Table-23: Percentage Distribution of Domestic Tourists by Travel Pattern

Travel Pattern Number Percentage Alone 34 3.4 With spouse 31 3.1 With family 83 8.2 With spouse & family 162 16.0 With friends 220 21.8 With friends & family 197 19.5 Others 283 28.0 Total 1010 100.0

May 2008 A2 - 19 Uttarakhand Tourism Development Master Plan Final Report

Graph 8: Distributio of Domestic Tourists by Travel Pattern

Alone 3% With spouse 3% With family Others 8% 28%

With spouse & family 16%

With friends & family With friends 20% 22%

The domestic tourists generally travel to Uttarakhand either by train or by bus. While about 36.2 percent travel by train, 19.2 percent travel by ordinary bus and another 18.1 percent by tourist bus. About 15.9 percent also travel by taxi. The distribution of domestic tourists by mode of travel is given in Table-24.

Table-24: Percentage Distribution of Domestic Tourists by Mode of Travel

Mode of travel Number Percentage Air 23 2.28 Train 366 36.24 Tourist bus 183 18.12 Ttourist taxi 40 3.96 Taxi 161 15.94 Bus 194 19.21 Others 43 4.26 Total 1010 100.00

May 2008 A2 - 20 Uttarakhand Tourism Development Master Plan Final Report

Graph 9: Distribution of Domestic Tourists by Mode of Travel

Air Others 2% 4% Bus 19%

Train 37%

Taxi 16%

Ttourist taxi 4% Tourist bus 18%

The percentage of repeat visitors among the domestic tourists was 51.4 percent and among them 7.9 percent had visited once earlier, 38.9 percent twice earlier, 14.1 percent thrice earlier and 21.4 percent four times earlier. The distribution of tourists by number of earlier visits is given in Table-25.

Table-25: Distribution of Repeat Visitors by Number of Visits

Number of Visits Number Percentage 1 39 7.8 2 193 38.8 3 70 14.1 4 106 21.3 5 90 18.0 All 498 100.00

As per the survey, the purpose of visit of about 44.2 percent of the domestic tourists was pilgrimage or religious function while that in respect of 43.6 percent was holiday/sight seeing. It, however, needs to be noted that the survey covered only those staying in accommodation establishments and did not include day visitors and those staying with friends and relatives. It is therefore possible that the percentage of pilgrim tourists as revealed by the survey may be an under estimate. Among others, 12.2 percent visited Uttarakhand for business/conference and 5.6

May 2008 A2 - 21 Uttarakhand Tourism Development Master Plan Final Report

percent for education/training. The distribution of domestic tourists by purpose of visit is given in Table-26.

Table-26: Percentage Distribution of Tourists by Purpose of Visit

Sl.No Purpose Number Percentage 1 Holiday/sight seeing 440 43.6 2 Visiting friends & relatives 30 3.0 3 Business/conference/meeting 123 12.2 4 Education 57 5.6 5 Health/yoga 4 0.4 6 Pilgrimage/religious function 446 44.2 7 Total 1100 108.9 Note: The percentages do not add up to 100 due to multiple responses. There were 1100 responses from 1010 tourists

In the case of holiday/sight seeing tourists, the main sources of attraction were scenic beauty (56.9%), trekking (41.6%), hill resorts (13.3%), spiritual centres (29.1%), water sports (7.1%), wild life and nature trails (3.4%) and adventure sports (2.5%). The percentage distribution of holiday tourists by sources of attraction is given in Table-27.

Table-27: Percentage Distribution of Holiday Tourists by Sources of Attraction

Source of Attraction Number Percentage Scenic beauty 231 56.9 Hill resorts 54 13.3 Wild life & nature trails 14 3.4 River rafting 8 2.0 Water sports 29 7.1 Trekking 169 41.6 Adventure sports 10 2.5 Spiritual centres 118 29.1 Total 633 155.9 Note: The percentages do not add up to 100 due to multiple responses. There were 633 responses from 406 tourists.

The source of information about the tourist places in Uttarakhand for 53.6 percent of the domestic tourists was friends and relatives. About 24.2 percent of them reported travel magazines as source of information while another 23.1 percent stated tour operators as the source of information. The distribution of tourists by source information is given in Table-28.

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Table-28: Percentage Distribution of Domestic Tourists by Sources of Information

Sources of Information Number Percentage News papers/magazines 169 16.8 Travel magazines 244 2.2 Travel books 181 18.0 Advertisements in print media 64 6.4 Advertisements in electronics media 44 4.4 Web sites 131 13.0 Tourist promotion exhibitions 93 9.2 Tour operators 233 23.1 Tourist offices 24 2.4 Friends & relatives 540 53.6 Others 163 16.2 Total 1886 187.3 Note: The percentages do not add up to 100 due to multiple responses. There were1886 responses from 1007 tourists.

The main motivational factors of domestic tourists for visiting are tourist attractions (45.6%), religious and pilgrim centres (45.4%), friends and relatives (21.8%), publicity and advertisements (7.4%) etc. The distribution of tourists by motivational factors is given in Table-29.

Table-29: Percentage Distribution of Tourist by Motivational Factors

M otivational Factors Number Percentage Tourist attraction 453 45.6 Facilities for health/yoga 8 0.8 Religion & pilgrim centres 451 45.4 Educational institutions 57 5.7 Transportation facilities 4 0.4 Accommodation facilities 36 3.6 Affordable packages 52 5.2 Friends & relatives 216 21.8 Publicity & advertisement 73 7.4 Others 259 26.1 Total 1609 162.0 Note: The percentages do not add up to 100 due to multiple responses. There were1609 responses from 993 tourists.

May 2008 A2 - 23 Uttarakhand Tourism Development Master Plan Final Report

Graph 10: Distribution of Tourists by Motivational Factors

50

45

40

35

30

25

Percentage 20

15

10

5

0

Others centres facilities relatives health/yoga & advertisement for pilgrim Tourist attraction & & Friends Affordable packages Educational institutionsTransportation Facilities Accommodation facilities Religion Publicity Motivational Factors

4.3 Places of Visit of Domestic Tourists in Uttarakhand

As per the survey the most frequented place of domestic tourists is Haridwar. About 54.7 percent of the domestic tourists visit Haridwar. It is followed by Rishikesh with a share of 46.04 percent. The other places largely frequented by the domestic tourists are Nainital(44.3%), Badrinath(39.4%), Kedarnath (36.6%),Gangotri(24.2%), Uttar Kashi (23.9%), Mussoorie (19.3%), Yamunotri (18.4%), Almora (11.0%), Ranikhet (10.4%) and Dehradun (10.0%). The distribution of tourists by places of visits is given in Table-30.The average number of places being visited by the domestic tourists in Uttarakhand in each trip is 4.41.

On an average the domestic tourists stayed in Uttarakhand for about 8.0 days. The maximum average duration of stay in Uttarakhand was 2.7 days at Uttar Kashi followed by Kausani with duration of stay of 2.6 days. The other places with an average duration of stay of more than 2 days were Dehradun (2.56 days), Nainital (2.31 days) and Gaurikund (2.13 days). The duration of stay of domestic tourists at different places is given in Table-31.

May 2008 A2 - 24 Uttarakhand Tourism Development Master Plan Final Report

Table-30: Percentage Distribution of Domestic Tourists by Places of Visit

Percentag Percentag Place Number e Place Number e Haridwar 552 54.65 Pant Nagar 15 1.49 Rishikesh 465 46.04 Ramnagar 15 1.49 Nainital 447 44.26 Champawat 12 1.19 Badrinath 398 39.41 Munsyari 11 1.09 Kedarnath 370 36.63 Binsar 10 0.99 Gangotri 244 24.16 Sitapur 10 0.99 Uttarkashi 241 23.86 Ghangria 9 0.89 Mussoorie 195 19.31 Lohakhet 9 0.89 Yamunotri 186 18.42 Mukteshwar 8 0.79 Almora 111 10.99 Dharchula 6 0.59 Ranikhet 105 10.40 New Tehri 6 0.59 Dehradun 101 10.00 Bhimtal 5 0.50 Kausani 85 8.42 Chamba 5 0.50 Srinagar 78 7.72 Ganeshpur 5 0.50 Pitoragarh 65 6.44 Kempty 5 0.50 Rudraprayag 56 5.54 Tanakpur 5 0.50 Syana Chatti 54 5.35 Tapovan 5 0.50 Harsil 46 4.55 Dharali 4 0.40 Gaurikund 45 4.46 Khirsu 4 0.40 Chaukori 43 4.26 Ramgarh 4 0.40 Gopeshwar 43 4.26 Chakrata 3 0.30 Nautala 36 3.56 Chinyali saud 3 0.30 Janki Chatti 35 3.47 Haldwani 2 0.20 Dev Prayag 31 3.07 Kathagodam 2 0.20 Bageshwar 27 2.67 Bhowali 1 0.10 Auli 25 2.48 Karnaprayag 1 0.10 Gaumukh 22 2.18 Nandprayag 1 0.10 Rampur 20 1.98 Sat tal 1 0.10 Patal Bhubaneshwar 17 1.68 Srikote 1 0.10 Valley of Jageshwar 15 1.49 Flowers 1 0.10 Joshimath 15 1.49 Others 99 9.80 Naukuchia 15 1.49 Total 4456 441.19

May 2008 A2 - 25 Uttarakhand Tourism Development Master Plan Final Report

Table-31: Average Duration of Stay of Domestic Tourists in Different Places

Average Average No. No. no. of No. No. no. of of of days of of of days of Places days persons stay Places days persons stay Uttarkashi 659 241 2.73 Gangotri 298 244 1.22 Kausani 219 85 2.58 New Tehri 7 6 1.17 Dehradun 259 101 2.56 Nautala 41 36 1.14 Nainital 1032 447 2.31 Harsil 49 46 1.07 Gaurikund 96 45 2.13 Bageshwar 28 27 1.04 Bhimtal 10 5 2.00 Srinagar 79 78 1.01 Chakrata 6 3 2.00 Binsar 10 10 1.00 Dharali 8 4 2.00 Chamba 5 5 1.00 Ghangria 18 9 2.00 Champawat 12 12 1.00 Jageshwar 30 15 2.00 Chinyali saud 3 3 1.00 Naukuchia 30 15 2.00 Ganeshpur 5 5 1.00 Rampur 40 20 2.00 Haldwani 2 2 1.00 Valley of Flowers 2 1 2.00 Janki Chatti 35 35 1.00 Syana Chatti 105 54 1.94 Joshimath 15 15 1.00 Almora 214 111 1.93 Karnaprayag 1 1 1.00 Haridwar 1054 552 1.91 Kathagodam 2 2 1.00 Rishikesh 876 465 1.88 Khirsu 4 4 1.00 Mussoorie 363 195 1.86 Nandprayag 1 1 1.00 Badrinath 740 398 1.86 Pant Nagar 15 15 1.00 Kedarnath 656 370 1.77 Ramgarh 4 4 1.00 Gopeshwar 72 43 1.67 Rudraprayag 56 56 1.00 Chaukori 69 43 1.60 Sat tal 1 1 1.00 Sitapur 16 10 1.60 Srikote 1 1 1.00 Munsyari 17 11 1.55 Tapovan 5 5 1.00 Ranikhet 162 105 1.54 Ramnagar 14 15 0.93 Yamunotri 286 186 1.54 Tanakpur 3 5 0.60 Gaumukh 32 22 1.45 Dev Prayag 11 31 0.35 Dharchula 8 6 1.33 Bhowali 0 1 0.00 Auli 33 25 1.32 Kempty 0 5 0.00 Patal Pitoragarh 84 65 1.29 Bhubaneshwar 0 17 0.00 Mukteshwar 10 8 1.25 Others 119 99 1.20 Lohakhet 11 9 1.22 Total 8043 4456 7.96

4.4 Expenditure Pattern of Domestic Tourists

The average per capita expenditure of domestic tourists per day in Uttarakhand was Rs.1119 as per the survey. The composition of the domestic tourist expenditure on a per day basis included about 13.7 percent on travel to Uttarakhand, 21.4 percent on travel with in

May 2008 A2 - 26 Uttarakhand Tourism Development Master Plan Final Report

Uttarakhand, 28.2 percent on accommodation, 20.1 percent on food and beverage, 7.8 percent on shopping including souvenirs and the rest on other items. The item-wise average per day expenditure of domestic tourists is given in Table-32.

Table-32: Item-wise Per Day Expenditure of Domestic Tourists

Average Per Day Expenditure Percentage Item of Expenditure (Rs) Share Travel to Uttarakhand 153 13.69 Travel within Uttarakhand 240 21.41 Accommodation 316 28.24 Food and Beverage 225 20.14 Entrance fee 2 0.18 Guide Services 7 0.64 Purchase of Souvenirs 22 1.93 Shopping of other items 66 5.88 Entertainment 20 1.81 Other Misc. Expenses 68 6.09 Total 1119 100.00

4.5 Evaluation of Tourist Facilities in Uttarakhand

The tourist attractions in Uttarakhand were evaluated as very good by 66.8 percent of the domestic tourists and as good by 26.2 percent of them. The tourist attractions of Uttarakhand are thus appealing to both the foreign and domestic tourists. By and large both accommodation and food & beverage in Uttarakhand also received very good or good grading by domestic tourists. Transport to and within Uttarakhand, Upkeep of tourist attractions and facilities around tourist sites are considered as good or average by most of the domestic tourists. The quality of guide services, shopping avenues and entertainment facilities received average or poor grading. A responses of domestic tourists to various facilities are summarised in Table-33.

May 2008 A2 - 27 Uttarakhand Tourism Development Master Plan Final Report

Table-33: Evaluation of Tourist Facilities in Uttarakhand by Domestic Tourists

Tourist Facility very good good average poor Transport to Uttarakhand 18.46 67.69 12.54 1.30 Transport within Uttarakhand 13.06 59.34 24.17 3.44 Accommodation 33.96 42.11 23.09 0.84 Food and beverage 29.59 48.39 21.13 0.89 Tourist attractions 66.80 26.24 6.74 0.21 Upkeep of tourist attractions 8.11 42.63 45.94 3.31 Facilities around tourist sites 6.94 41.55 44.21 7.29 Guide services 5.44 15.61 38.95 40.00 Shopping facilities 3.45 28.21 43.57 24.76 Entertainment facilities 2.76 15.92 46.05 35.26

5 Industry Survey

5.1 Accommodation Capacity

As per the list made available by the Uttarakhand Tourism Board, there were 13 classified hotels, 949 other hotels, 95 Paryatak Awas Girhs run by the Garhwal and Kumaon Tourism Corporation and about 536 supplementary accommodation units consisting of guest houses, lodges, dharmashalas, circuit houses, dak bungalows, etc. These establishments taken together provided 27,186 rooms and 74,734 beds for the stay of tourists in different parts of the State. The distribution of accommodation units by type of establishment is given Table 34.

Table-34: Distribution of Accommodation Units by Type of Establishment.

Sl.No Type of Number of Establishment Establishments Rooms Beds 1 Classified Hotels 13 649 1288 (0.82) (2.39) (1.72) 2 Other Hotels 949 17085 37873 (59.57) (62.84) (50.68) 3 Paryatak Awas Girhs 95 1283 4085 (5.96) (4.72) (5.47) 4 Guest Houses/ 388 3943 9845 Lodges (24.36) (14.50) (13.17) 5 Dharamshalas 68 3882 20833 (4.27) (14.28) (27.88) 6 Others 80 344 810 (5.02) (1.26) (1.08) Total 1593 27186 74734 (100.00) (100.00) (100.00) (Figures in bracket give percentage to Total)

May 2008 A2 - 28 Uttarakhand Tourism Development Master Plan Final Report

The share of classified hotels in rooms is just 2.4 percent and that in terms of beds is only 1.7 percent. About 62.8 percent of the rooms and 50.7 percent of the beds are provided by other hotels which are not subject to any quality standards. The shares of rooms and beds provided by the two Tourism Corporations were 4.7 percent and 5.5 percent respectively. These establishments are expected to establish quality standards and ensure a check on room tariffs apart from providing accommodation facilities at new and emerging destinations which are not served by the private sector. It, however, needs to be assessed to what extend these establishments are presently able to achieve the stated objectives and how they can be made more functional and efficient. The supplementary accommodation facilities provide about 15.5 percent rooms and 29.0 percent beds. These are largely located at pilgrim centres of different communities and managed by the respective religious establishments. These accommodation units are meant for pilgrims travelling on low budgets. In general, the quality of accommodation facilities available in the state is of average quality even for an average domestic tourist.

5.2 Place-wise Distribution of Accommodation Units

The accommodation establishments have a high concentration on some of the destinations in the State. The classified hotels are located at eight places. The distribution of these hotels along with star category, number of rooms and beds till September 2007 is given in Table- 35.

Table-35: Distribution of Classified Hotels in Uttarakhand

District Place Star Number of Category Units Rooms Beds Dehradun Dehradun 4 Star 1 44 50 3 Star 2 62 124 Dehradun Mussoorie 5 Star 1 90 180 3 Star 1 45 90 Haridwar Haridwar 3 Star 3 205 426 Almora Almora 2 Star 1 10 20 Chamoli Badarinath 2 Star 1 52 120 Nainital Mukteshwar 2 Star 1 12 24 Nainital Ram Nagar 3 Star 1 54 104 Tehri Narendra Nagar 3 Star 1 75 150 Total 13 649 1288

May 2008 A2 - 29 Uttarakhand Tourism Development Master Plan Final Report

There is only one five star hotel and one four star hotel in the whole of Uttarakhand. Out of 13 classified hotels, eight are 3 star hotels and three are 2 star hotels. There are 33 places in Uttarakhand which have at least ten accommodation units of all categories. The list of these places along with the number of establishments rooms and beds is given in Table-36. The largest number of accommodation units, rooms and beds are in Haridwar and a large percentage of beds are in guest houses, ashrams and dharamshalas. The top five destinations with the largest number of accommodation establishments are Haridwar, Mussoorie, Dehradun, Rishikesh and Nainital. Though, there are about 150 destinations in which accommodation establishments for tourists are available, the listed 30 destinations account for 83.9 percent of accommodation establishments, 87.1 percent of rooms and 85.2 percent of beds.

Table-36: List of Places with Ten or More Accommodation Units

District Place Number of Units Rooms Beds Haridwar Haridwar 811 4940 84882 Dehradun Mussoorie 145 3460 8442 Dehradun Dehradun 125 2313 5059 Dehradun Rishikesh * 138 3965 33169 Nainital Nainital 89 2162 4605 Chamoli Joshimath 54 460 1271 Chamoli Badarinath 63 906 4234 Almora Almora 38 522 1052 Pauri Garhwal Pauri 35 153 296 Uttar Kashi Uttar Khasi 37 522 1225 Rudra Prayag Gaurikund 33 328 961 Rudra Prayag Rudra Prayag 38 284 1439 Almora Raniket 29 387 794 Pauri Garhwal Srinagar 28 424 1161 Tehri New Tehri 25 230 527 Rudra Prayag Kedarnath 21 180 518 Pitoragarh Pitoragarh 22 344 716 Chamoli Ghangria 19 201 666 Chamoli Karnaprayag 19 185 456 Dehradun Vikasnagar 17 267 690 Rudra Prayag Gupt kashi 16 201 622 Rudra Prayag Sonprayag 16 116 363 Bageshwar Kausani 16 303 698 Uttar Kashi Badkot 15 185 380 Chamoli Gopeshwar 14 94 260 Haridwar Roorkee 13 159 315 Udham Singh Rudrapur 12 233 460 Nagar

May 2008 A2 - 30 Uttarakhand Tourism Development Master Plan Final Report

Nainital Ramnagar 11 265 479 Uttar Kashi Nautala 10 84 168 Pithoragarh Munsyari 10 63 153 Nainital Haldwani 10 245 518 Chamoli Govind Ghat 10 131 427 Total 1939 24313 157006 Others 373 3586 28367 Grand Total 2312 27899 185373

* Rishikesh includes the parts in Dehradun, Tehri and Pauri Garhwal

5.3 Occupancy Rates of Accommodation Units.

An attempt was made through the survey for getting a realistic assessment of occupancy rates of accommodation establishments in different destinations. The requisite data sets were, however, not provided by a large number of establishments. The direct linkage between luxury tax and room occupancy appeared to be a major reason for not providing the occupancy data by the accommodation establishments. By gleaning through the available data and comparing the same with the current levels of tourist visits and duration of stay, the over all bed occupancy rate in the state of Uttarakhand is estimated to be about 50 percent. The average annual bed occupancy rate in Dehradun, Mussoorie, Haridwar, Nainital and Tehri is estimated to be about 60 percent. In the case of Almora, Gangotri, Uttarkashi, Pauri and Rudra Prayag, the average bed occupancy rate is estimated to be over 50 percent. In the Chamoli district covering Badarinath, Gopeshwar, Joshimath, etc; the average occupancy rate is between 40 and 50 percent. It is primarily because of high seasonality in the tourist traffic to these areas. In fact, the pilgrim centres in upper ranges have a high peak of tourist traffic during May and September and the tourism industry is active only during April to October.

5.4 Employment Pattern.

The 71 accommodation units surveyed had a total of 1566 rooms and 3749 beds. These establishments employed 1194 persons including unpaid family workers. The average employment per room thus worked out to be about 0.8 persons. The classified hotels surveyed had 236 rooms employing about

May 2008 A2 - 31 Uttarakhand Tourism Development Master Plan Final Report

464 persons including trainees. The average employment per room thus worked out to be about 1.97 persons. The employment in the accommodation establishments was dominated by males with a 97 percent share. The average emoluments paid to the employees including over time allowances and social security benefits was about Rs.4520 per employee per month.

5.5 Financial Performance of Accommodation Establishments.

As per the survey, the financial performance is quite encouraging with an average gross operating profit of more than 50 percent. This may be due to low wage bills and low expenditures on upkeep and maintenance which can affect the performance of the establishments in the long run. The food and beverage sales of the accommodation establishments on an average was low as a percentage of total revenue and the input cost for the same was as high as 42 percent. The surveyed accommodation units, however, included the units not having restaurant facilities.

5.6 Restaurant Industry in Uttarakhand.

The restaurants in Uttarakhand are generally oriented towards meeting the needs of domestic tourists with Indian cuisine. The restaurants serving continental food are very few and that too with limited menu. The average cover per restaurant in Uttarakhand is about 30 and the average employment per establishment is 5.5. The average emoluments paid to the worker is also low at around Rs.2245 per month. As in the case of accommodation establishments, the financial performance is highly encouraging with a gross operating profit of more than 50 percent. The average material cost as a package of revenue from restaurants is as low as about 16 percent. It appears independent restaurants are functioning more efficiently than the restaurants in accommodation establishments.

May 2008 A2 - 32 Uttarakhand Tourism Development Master Plan Final Report

5.7 Travel Agencies and Tour Operators.

The travel agency and tour operator industry in Uttarakhand is generally in a stage of infancy. Among 26 travel agents/ tour operators surveyed only 4 were doing international air booking and 7 were doing domestic air booking. Over 80 percent of the travel agents and tour operators were doing hotel and transport booking. About 61.5 percent were handling groups sent by over seas tour operators. 73 percent were handling groups sent by domestic travel agents and tour operators in metro cities. About 77 percent of the travel agents/ tour operators were also organizing package tours of fixed duration and destinations.

Among the travel agents/ tour operators surveyed only 42 percent possessed any kind of transport. Just five of them (19 percent) owned luxury coaches. While one of them owned 7 coaches, the other four taken together owned another 7 luxury coaches. Ten of them owned luxury cars numbering about 32. These establishments also owned 6 ordinary cars. Yet another 3 establishments owned 6 more ordinary cars. One of the tour operators owned 2 river rafts. The asset base of the travel agents/ tour operators is thus fairly low and they generally operate by hiring vehicles from transport operators.

The average employment per travel agent/ tour operator establishment was about 10.5 persons with an average monthly emolument of Rs.3122. The average gross operating profit of the establishments was about 30 percent.

In general, bad road condition, and non-availability of parking areas in tourist destinations are stated to be the major constraints in the development of tourism in the state.

May 2008 A2 - 33

Appendix 3

HRD and Training

Uttarakhand Tourism Development Master Plan Final Report

Appendix 3: HRD & Training

The objectives of the training should be: • Improving the capacity of tourism administration and local authorities in Uttarakhand to devise and implement poverty reduction policies, plans and projects through the development of tourism. • Equipping participants with practical and theoretical understanding of tourism with particular reference to creation of employment opportunities and thereby reduction of poverty, theories, tools and techniques.

It is expected that at the end of the training: • The capacity of tourism administration and local authorities to devise and implement tourism promotion policies, plans and projects through the development of sustainable forms of tourism will be built • Participants would be equipped with a proper understanding of tourism, theories, tools and techniques.

The resource person should give an overview and introduction of different forms of tourism and the way it would impact on employment opportunities in the state. These issues cut across the characteristics of poverty, advantages of tourism for development, trade in tourism as a powerful tool for change, mainstreaming and the importance of the market. Some of the issues that may come up are that tourism is a market driven private sector activity with an end product which needed to be sold. There is also the need to improve linkages and reduce leakages by way of the private sector sourcing inputs and services directly from the local communities. A caution must be sounded that tourism should be seen as an additional livelihood and communities should be educated not to depend solely on it. There is also the need for all tourism activities to build on and complement existing livelihoods in local communities. For mainstreaming of tourism to be effective, multi-stakeholder (rural population including office bearers of village assemblies, traditional authorities at the village, district and even state level, service providers, tourism enterprises, private sector, tourists, agencies and departments of the state government) partnerships as well as increasing length of stay and spending of tourist were important and should be encouraged.

Tourism has now started focusing more on local economic development that is local spending, rather than on international visitor arrival numbers. In realising the opportunities for tourism there should be a comprehensive Government Policy and Action, strong private sector engagement and multi-stakeholder partnerships. The realisation of benefits depends on the creation of employment at all skill levels, the extent of linkages to existing local economy, i.e. maximising linkages and minimising leakages and the extent of local/non-local ownership of tourist enterprises. The key challenge in tourism remains the market. Therefore, there was no tourism until it was sold.

The UNWTO has identified the following 7 mechanisms for creation of awareness and capacity building:-

o Employment of the disadvantaged sections in tourism enterprises o Direct sales of goods and services to visitors by these sections o Direct sales of goods and services to visitors by the informal economy/sector. o Establishment and running of tourism enterprises by the host population. o Tax or levy on tourism income or profits with proceeds benefiting the host population. o Voluntary giving and support by tourism enterprises and tourists o Investment in infrastructure stimulated by tourism benefiting the inhabitants in the locality.

As a starting point, the following specific recommendations are made for human resource development in Uttarakhand:

May 2008 A3 - 1 Uttarakhand Tourism Development Master Plan Final Report

Training Requirements of Uttarakhand While language, communication and behavioural skills form the basic training requirement of all those involved in tourism industry, there are also a number of technical skills which need to be imparted to specific groups of workers. An indicative list of such skills and the target groups of workers are given below:

Skill Target Group Hygiene and Cleanliness All persons involved in food making &serving Cooking All persons involved in food making &serving Plate making and decoration All those involved in plate making & serving Table preparation and serving All waiters in hotels and restaurants Cleaning and linen changing Room boys & girls of housekeeping Road safety and security Tourist transport operators & drivers Boat travel safety & security Boat operators & boats men Guide services Guides Tour booking and arrangement Travel agents & tour operators Property design and management Proprietors of hotels & restaurants Tourism industry management Government officials a) Identification of the education needs and elaboration of an education programme: b) Training for 20 line managers from camps, lodges

Customer service relations/services. Quality standards and services. Selling and salesmanship Principles of health, hygiene and safety. People management Team work/leadership skills. Tourism awareness Meeting customer expectation demand & above. Innovation/new trends in tourism. c) Training for a number of line workers (receptionists, waiters, cooks, etc.), 30 support staff including cleaners, guards, etc and 20 unemployed youths earmarked for tourism employment

Customer Care: Level one.

1. Know the Customer 2. Communication with others 3. Apply basic job ethics 4. Work with teams

Customer Care: Level two

1. Set tables 2. Take orders for food and drinks 3. Serve beverages 4. Prepare bill and take payment 5. Control standard stocks

May 2008 A3 - 2 Uttarakhand Tourism Development Master Plan Final Report

Customer Care: Level three

1. Recognize customer problems and ways to solve them 2. Demonstrate good knowledge of communication and customer service skills 3. Understand customer service in Tourism

Food Safety & Hygiene

 Level One:

1. Know the importance of food safety to the business. 2. Prevent cross contamination through personal hygiene 3. Prevent cross contamination in food preparation 4. Prevent cross contamination through control of pests 5. Keep a clean kitchen. 6. Proper storage of food. 7. Sourcing food from quality suppliers

 Level Two:

1. Understand food safety 2. Chill food safely 3. Freeze food safely 4. Defrost food safely 5. Reheat food safely 6. Ensuring non-contamination in foods 7. Understand and deal with food allergies

 Level Three:

1. Know the legal requirements when handling food (Prevention of Food Adulteration Act) 2. Supervise staff 3. Keep records 4. Control stock 5. Supervise the cleaning of the premises 6. Supervise the disposal of waste d) Training for guides:

Principles of guiding. Ethics of guiding. The Tourism Products of Uttarakhand Knowing your product. Responsible Tourism. Ecotourism Uttarakhand’s biodiversity and other unique attractions Bird watching Geography and history Local culture, customs and heritage

May 2008 A3 - 3 Uttarakhand Tourism Development Master Plan Final Report

In the area of tourism Uttarakhand would need to organise training of two types.

(A) Training of people related with the sector, currently or potentially (B) Training of the Tourism Directorate personnel.

In the first category, there is need to conduct the following types of training:

Training in entrepreneurship for people who could become tourism entrepreneurs:

Given the fact that the state government wishes to encourage private entrepreneurship in the tourism sector, five kinds of programmes need to be organised:

Firstly, tourism awareness programme needs to be conducted for the larger community.

The programme details are as follows:

Objectives: To generate awareness about tourism in Uttarakhand to a) throw up a pool of people who become interested in becoming entrepreneurs b) create a favourable view about tourism in the local population and influencers. Faculty: Tourism department officers, Members of National Tourism Administration, others. Fee: Should be free. Duration: Half a day Pedagogy: Through case discussions and videos Location: At Block levels. Topics: 1) What is Tourism? 2) Benefits of Tourism 3) How to do it right? Participants: General public, civil society and village leaders, Panchayat functionaries, etc. Prerequisites for joining the programme: None.

The second programme should be organised for people who show interest after the awareness programme to actually become entrepreneurs.

Objectives: To generate awareness about starting a tourism enterprise by delivering a set of attitudes, skills, behaviours and information to a set of people who have high motivation and who may give entrepreneurship in tourism area a try. Faculty: Tourism academics, entrepreneurship academics, management academics, working managers, Tourism department officers, Members of NTA, others. Fee: Should charge a token fee to bring in seriousness among the students. Duration: Five days Pedagogy: Through case discussions, exercises, presentations, lectures and videos. Location: At district levels. Topics: 1) Starting an enterprise 2) Legal aspects of starting an enterprise 3) Tourism- what and how 4) Responsible Tourism 5) Awareness of Environmental consequences of tourism 6) Understanding the Customers 7) Marketing tourism 8) Establishing an organization for excellent service delivery in tourism sector 9) Building your human resource 10) Understanding financial statements 11) Managing Working Capital 12) Evaluating capital investments 13) Sources of long term and short term funds for Uttarakhand’s tourism entrepreneurs 14) networking Internationally 15) Elements of computer awareness and e-commerce16) Health and Hygiene Participants: Potential entrepreneurs. Prerequisites for joining the programme: Should have attended the Tourism Awareness Programme.

May 2008 A3 - 4 Uttarakhand Tourism Development Master Plan Final Report

The next programme needs to be conducted for other actors in the environment of tourism entrepreneurs. The details of this programme are as follows:

Objectives: To generate awareness about facilitating a tourism enterprise by delivering an appreciation of special requirements of tourism entrepreneurs among people who would need to interact with them. Faculty: Specialists in various areas, Tourism department officers, Members of NTA, others. Fee: Free. Duration: One Day. Pedagogy: Through case discussions, exercises, presentations, lectures and videos. Location: Dehradun and Nainital. Topics: 1) Role of Tourism in state’s economy 2) Tourism in Uttarakhand: What and How 4) How to facilitate a tourism enterprise Participants: 1) Government officials who would have an interface with the tourism entrepreneurs. 2) Officers of Financial institutions 3) Managers of Educational Institutions. Prerequisites for joining the programme: None.

Fourth type of programme needs to be conducted for set of people who are already in the tourism industry. These programmes could be target group specific- tour operators, transporters, hoteliers, restaurant operators, shop owners etc. Details of these programmes are as follows:

Objectives: To train the existing entrepreneurs in effective running of their enterprises. Faculty: Specialists in Small and Medium Enterprises Programmes (including UNDP etc.), Tourism academics, entrepreneurship academics, management academics, working managers, Tourism department officers, Members of NTA, others. Fee: Should charge a subsidized fee. Duration: Five days Pedagogy: Through case discussions, exercises, presentations, lectures and videos. Location: At district levels. Topics: 1) Leaders of Success in Tourism Enterprises 2) It should also address problems faced by typical Small and Medium Tourism Enterprises in Tourism Sector 3) Functional Areas training- marketing, finance, human resources, operations 4) How to run a socially responsible enterprise 5) Aspects of Service Delivery- Service quality and how to deliver it 6) networking Internationally 7) Elements of computer awareness and e-commerce 8) Health and Hygiene. Participants: Existing Entrepreneurs. Prerequisites for joining the programme: Should have been running own enterprise for at least a year.

The fifth type of programmes should be conducted for the people who would be the frontline people dealing with the tourists. These programmes need to be conducted in a targeted manner for the following groups: Policemen at the check posts, employees of hotels and restaurants, shop assistants, taxi and bus employees etc. Details of these types of programmes are as follows:

Objectives: To train the frontline employees in aspects of excellent service delivery in tourism. Faculty: Specialists in customer service, health and hygiene, languages, Tourism academics, management academics, working managers, Tourism department officers, Members of NTA, others. Fee: Should charge a subsidised fee. Duration: Two days Pedagogy: Through exercises, role plays, lectures and videos. Location: At district levels.

May 2008 A3 - 5 Uttarakhand Tourism Development Master Plan Final Report

Topics: 1) Understanding a Tourist’s Requirements 2) Courtesy related topics 3) Elements of excellent service delivery 4) Health and Hygiene 50 basic skills in languages like Hindi and English. Participants: Existing employees of tourism related enterprises as well as government agencies dealing with tourists. Prerequisites for joining the programme: Should be employed in the above mentioned institutions.

The second major type of training is required for tourism department officials. This is to train them to become faculty members in various types of training programmes (training the trainer) suggested above. Details of these programmes are as follows:

Objectives: To train the tourism department officials to become trainers and effective managers for delivery of excellent service delivery in tourism in the state. Faculty: Specialists in customer service, health and hygiene, languages, Tourism academics, management academics, working managers, Tourism department officers, Members of NTA, others. Fee: Free. Duration: Two weeks. Pedagogy: Through case discussions, exercises, role plays, lectures, videos, participant presentation as well as assignments. Location: Anywhere in the state . Topics: One part of the programme would focus on new knowledge or refreshers in the various functional areas related to tourism- human resources, finance, operations, service quality, marketing, information systems etc. Second part would be focused around tourism in Uttarakhand, India and the world- past experiences and future prospects. This part could have some visioning exercises by the participants about tourism in the state and goal setting about their role as an individual to achieve this vision. Third part would be focusing on the training methodologies, designing and delivering training programmes, methods of evaluating training effectiveness, communication skills etc. Fourth part of the programme would focus on improving the general management skills of the participants- communication, interpersonal relationships, creativity, decision making, time management, conflict resolution, networking etc. Participants: Existing and employees of tourism department, new recruits to the tourism department. Prerequisites for joining the programme: Should be an employee of the tourism department.

Designing of Training Programmes for Tourism Professionals

Introduction

An attempt has been made to suggest the outlines of a training programme for professionals associated with purchase of raw food items and supply of the finished product to the consumers. The programme highlights the needs for managers and professionals of the food industry to ensure adequate assets, both intellectual and material, to obtain quality results in their food industry.

Both theoretical and practical, this programme aims to consolidate & complement existing knowledge on establishing a restaurant, on ingredients.

Special emphasis is placed on hygiene.

May 2008 A3 - 6 Uttarakhand Tourism Development Master Plan Final Report

At the end of the programme, it is expected that the participants would have acquired basic modern cooking knowledge, and would be able to adapt it to their own industry/area to be able to professionally draft and implement simple, balanced, and profitable new menus.

Cooking programme

Theory

MODULE 1 – PRESENTATION & ORGANIZATION OF THE KITCHEN

Location 1. Cooking equipment 2. Cooking Materials 3. Kitchen personnel 4. Technical vocabulary 5. Hygiene / war against microbes

MODULE II – KNOWLEDGE OF FOOD STUFF A/ CRITERIA ON CHOICE AND PRESERVATION OF PRODUCTS

1. Vegetables & fruits 2. Seafood & fish 3. Poultry / eggs 4. Butchery 5. Spices 6. Oils and related 7. Cereals 8. Pasta and wheat 9. Dairy 10. Tins

B/ INGREDIENT CLASSIFICATION WITH RESPECT TO THEIR NUTRITIVE VALUE

1. Proteins 2. Glucids 3. Lipids 4. Vitamins 5. Minerals

C/ HOW TO ESTABLISH A BALANCED MENU

MODULE III: BASIC SAUCES

1. The basic sauces 2. cold 3. hot 4. grilled 5. marinates 6. stuffing

May 2008 A3 - 7 Uttarakhand Tourism Development Master Plan Final Report

MODULE IV: COOKING TECHNIQUES

1. Grill 2. Roast 3. Poach 4. Stew 5. Pan fry 6. Stir fry

MODULE V – BASIC BAKING

1. basic dough 2. basic cremes

MODULE VI – COOKING - Vegetables - Fish & Seafood - Meats - Poultry -Baking

MODULE VII

-Buying and controlling products -Technical info sheet on production -Calculate net cost -Draft a menu

Cooking programme

Practical

1. Be at ease in a kitchen Visit to a hotel

2. Recognize food stuff Visit to a supermarket Various pieces in meat/chicken

3. Use of knives

4. Cooking exercises

5. Preparing typical side dishes

6. Baking TRAINING IN FIRST AID

Module 1 General introduction Definition

May 2008 A3 - 8 Uttarakhand Tourism Development Master Plan Final Report

History Who should receive first aid? When How and what for

Module 2 Knowledge of the different types of first aid Fire fighters First aid at sea Ambulance

Red cross MSF Volunteers Development aid and first aid

Module 3

How to deliver first aid When injured require protection Case studies (eg snake bites…)

Module 4 – Initiation to First Aid

Module 5 – Practical exercises

This report is in two parts: the training needs and evaluation methods; and training modules.

TRAINING

Objectives: objectively address identified needs and fill the gaps.

Expected training results: Youth will be able to welcome, moderate or guide tourists from different backgrounds in various situations, ensure management of tourist events and process administrative tasks.

Strategy: The training is divided in 3 modules with sub modules addressing specific needs.

Module 1 – Tourism industry

Module 2: Client welcome and information Sub- modules: Knowledge of services provided and local tourist attractions; Communications skills; Hindi; English; Internet.

Module 3: Conceiving Tourist services / products Sub-modules: Establish lump sums (all inclusive); organize visits

Module 4: Tourism and the safeguard of the environment

May 2008 A3 - 9 Uttarakhand Tourism Development Master Plan Final Report

Training Modules

Module 1 – Tourism Industry

Duration: 1 day

Title: Tourism industry

Teaching methodology: Presentations, explaining, defining, distribution of info cards Projections Q&A (role play)

Training objectives: Acquire a tourist culture to complement training and grasp the scope of this Project.

Content: Introduction to tourism industry Introduction to eco-tourism Briefing on global tourism ethics Explanation of the Project

Key points: Knowledge of tourism industry Understanding eco-tourism Knowledge of the global ethic code on tourism Perceiving the scope of the project

Documents: Internet Global Code of Tourism Ethics UNWTO

Module 2 – Client Welcome & Information

Duration: 2 days

Sub-module: Knowledge of services provided and local cultural and tourist attractions

Teaching methodology: Distribution & explaining of info cards Research, info gathering and storing by the students; Practical exercise of information gathering

Training objectives: Establish list of local tourist services and attractions Provide players with a databank Enable them to answer queries

May 2008 A3 - 10 Uttarakhand Tourism Development Master Plan Final Report

Content: Research methodology On site practice

Key points: Despite its small size Uttarakhand has unexpected resources for eco tourisms yet to be discovered.

Module 2 – Client Welcome & Information

Duration: 1 day

Sub-module: Communication skills

Teaching methodology: Presentations, debates, improvisations, informal discussions Practical exercise

Training objectives: Enable players to eloquently communicate and acquire required diplomatic skills to handle difficult situations.

Content: Oral expressions Conflict resolutions

Key points: Each student must prepare a 10 minutes presentation on a given subject; provide a 5 minutes summary of any current event; a 20 minutes presentation done by 2 students on a chosen subject; and an 8 minutes presentation summarizing a book or historical event of choice. Simulation of a difficult situation resolution: case of difficult client and case of a legitimate complaint.

Documents: Internet research

Module 2 – Client Welcome & Information

Duration 4 hours per day / 3 days

Sub-module language (Hindi & English)

Teaching methodology: Understanding of texts on tourisms Learn by heart specific terminologies Writing

Training objectives: Acquire service provider vocabulary to enrich communication required for welcoming and orientation of tourists Improve wiring skills

May 2008 A3 - 11 Uttarakhand Tourism Development Master Plan Final Report

Content: Spelling and grammar lessons Vocabulary and specific terminology

Key points: Fluency in English in tourism

Documents: Dictionary of tourism / eco-tourisms Internet research

Module 2 – Client Welcome & Information

Duration 4 hours per day x 5

Sub-module: English

Teaching methodology: English classes Note taking Lectures, English recitals and songs

Training objectives: Acquire Basic English to communicate with foreign and non-Hindi speaking clientele

Content: Alphabet; counting; reading; listening; integrated skills

Key points: Basic English training

Module 2 – Client Welcome & Information

Duration 2 hours per day / 3

Sub-module: Internet

Teaching methodology: Theoretical and practical training

Training objectives: Acquire basic knowledge on accessing the internet; use various functionalities; identify possible uses depending on professional activity

Content: Email services and navigation

Documents: Internet connection Memory stick / USB

May 2008 A3 - 12 Uttarakhand Tourism Development Master Plan Final Report

Module 3 – Conceive tourist services & products

Duration 4 hours per day x 3

Sub-module: Determine lump sums

Teaching methodology: Distribution & explaining of info cards Practical exercise

Training objectives: Master the steps of conceiving a tourism service / product lump sum

Content: Determine the technical specifications; research correct information; choose service providers; negotiate procurement; conceive a product; establish estimates; proposal drafting and offering; control and monitoring

Key points: Knowledge of market; understanding basic needs; learn contract drafting and interpretation; establish specific service provision criteria; establish control and monitoring indicators.

Documents: Internet

Module 3 – Conceive tourist services & products

Duration 2 days practice

Sub-module: Organize a visit

Teaching methodology: Distribution & explaining of info cards Practical exercise Site visit

Training objectives: Moderate visitor group and direct guided tours explaining the flora, fauna and culture. Plan, implement and evaluate such tours. Ensure the integrity of the site visited. Implement security regulations.

Content: Elaborate an attractive programme; a list of providers; an expenditure sheet; an inventory; a schedule. Knowledge of the various types of modalities: trekking; camping; river rafting; introduction to first aid; Leadership skills knowledge; Moderator techniques; oral presentations on tourist sites.

Key points: Info sheets for participants Leadership skills Moderation skills in natural surroundings

May 2008 A3 - 13 Uttarakhand Tourism Development Master Plan Final Report

Implement knowledge both on land and on sea.

Documents: Internet

Module 4 – Tourisms and safeguarding the environment

Duration 4 hours theory; 1 day practical

Title: Ecotourism and protection of the environment

Teaching methodology: Definitions, explanations; Case studies Moderated discussion Site visit

Training objectives: Understand the importance of ecological approach Involvement in preserving the physical integrity of the sensitive areas Content: Strengthen knowledge on eco tourism potential of Uttarakhand Introduction to Eco attitude Sensitize to eco responsibility Study the code Knowledge of best practices in eco tourisms

Key points: Potential negative impact of mass tourism Eco tourist guides are the guardians of the environment Knowledge of eco tourisms potentials for a better protection thereof

Documents: Internet Documentation from official sites and departments Global ethics code

May 2008 A3 - 14 Uttarakhand Tourism Development Master Plan Final Report

EVALUATION SCHEME

During field visits an attempt must be made to identify collective and strategic needs of training in tourist welcome and orientation for the actors in tourism.

Strategic needs are understood as those needs that directly address requirements of the industry and the satisfaction of which contributes to meet the development objectives of tourism.

Collective needs are understood as the actual and common needs of the various actors that need to be assessed. These needs are the result of an analysis of a survey of individual needs.

For this purpose an evaluation scheme is also being suggested.

Methodology

Discussions; introduction of the individuals; research of individuals profiles; questions to perceive individuals abilities to welcome and guide tourists; analysis and understanding of needs based on a gap analysis between actual and required abilities; effective skills; required skills. Determine the gap between actual skills and required skills to identify the collective training needs; summary.

Following are the criteria evolved in areas like tourist welcome & orientation and are based on impressions formed during the field / site visit.

Function, tasks and Knowledge Observed during Items to be responsibilities Skills site visit emphasised Attitudes Knowledge of services Weaknesses in local To be improved offered and local tourist attractions and cultural attractions Communication skills Weaknesses in Speaking exercises Welcome visitors, address easiness, fluency queries language skills Weakness in tourist Improve vocabulary (spoken) vocabulary Presentation Satisfactory - (Appearance) Do research/thinking to Knowledge of Internet Needs improvement Initiate to the Internet address queries Problem solving skills Satisfactory - Process complaints & Listening skills Satisfactory - handle difficult clients Ability to solve problems Establish specifications New concept How to draft specifications Receive a query, analyze Knowledge of local & New concept Knowledge of and understanding foreign clients principals markets Knowledge of clients New concept Understand specific specific needs needs Negotiate rates From informal Learn to draft and negotiations to interpret a contract formalized negotiations Choose providers Objective provider Establish specific Answer a query selection provider criteria Establish and calculate New concept Learn how to establish a lump sum estimates Control & monitoring New concept Establish control and monitoring indicators

May 2008 A3 - 15 Uttarakhand Tourism Development Master Plan Final Report

Time management: Lack of punctuality Establish a schedule punctuality and schedule Conduct a visit Manage assets (tents, Lack of knowledge of Knowledge of assets mattress, fuel…) various assets used in used during various tourism tourist activities Ensure security of the Lack of first aid Introduce first aid visit knowledge Leadership skills New concept Knowledge on leadership attitudes Communicate with Fluency Exercises in public ease speaking Sense of humour Hardly any - Moderate a visit Know how to present New Concept Exercise on public tourist environment presentation of tourist diversity sites Listening and Can be improved - observation skills Knowledge of tourism New concept Introduction to tourism industry industry Understand ecotourism New concept Introduction to eco tourisms Tourist culture Knowledge for potential New concept Strengthen knowledge of ecotourism Knowledge of global New concept Briefing on code code on tourism ethics Develop ecological New concept Introduce to eco attitude attitude Understand the scope Lack of objective Explanation of the Become active in protection of tourism projects understanding tourism project the environment to fully Protect physical New concept Sensitize to eco adhere to ecotourism integrity of the site responsibilities Global code on tourism New concept Study the code ethics Rules of conduct in New concept Knowledge of best ecotourism practices in ecotourism

Note: The evaluation scheme can always be improved upon and modified depending upon the type of unit or course being evaluated.

May 2008 A3 - 16

Appendix 4

Government Designated Villages for Community-based Tourism

Uttarakhand Tourism Development Master Plan Final Report

Appendix 4: Government Designated Villages for Community-based Tourism

1. Development of Village Cluster (Jaunsar Bhabar, Dehradun)

Construction projects (environment, energy and beautification) Villages Koti, Indroli and Patyur RS 4,710,000

Koti a) Modernization of Barrack. b) Modernization of Kansar FRH interpretation centre / Jaunjar museum Development. c) Solar Panel/Electricity equipment. d) Development of Bridle Path. e) Construction of Rest house. f) Rainwater harvesting/ Supply line of water g) Development of Toilets. h) Drainage and Sanitation works.

Indroli a) Repair & Modernization of Barrack. b) Repair & Modernization of FRH. c) Development of toilet. d) Construction Drainage and Sanitation works. e) Rain water harvesting & water Barrack f) Solid waste disposal/Garbage bins. g) Solar Panel Electrification equipment. h) Signage and Trail Development. i) Development of Village path. j) Construction of rest house.

Patyur a) Repair & Modernization of Barrack. b) Repair & Modernization of FRH. c) Development of toilet. d) Construction of Drain Sanitation work. e) Rain water harvesting & water pipe line supply. f) Solid waste disposal/Garbage bins. g) Solar panel electrical equipments h) Trail development signage. i) Village path development.

Appendices A4 - 1 Uttarakhand Tourism Development Master Plan Final Report

2. Development of Tourism Hub (Uttarkashi)

Hardware Project Construction, forest division Purola Uttarkashi. Implementing Agency: DFO Tons Forest Division, Uttarkashi. Villages Motad, Karshali and Thali Bhutotra RS 4,800,000

Motad a) Development of infrastructure. b) Development of site with fencing. c) Development of Camping site village Sandra- Motad. d) Repair Bridle path. e) Repair tracking path. f) Construction of toilet. g) Repair of water pipe line. h) Development of solid waste system. i) Development of interpreter centre Sandra-Motad. j) Up gradation of buildings repair of nature trial path. k) Cement Concrete work in Village.

Karshali a) Development of Camping site. b) Repair Bridle path. c) Construction of toilet. d) Up gradation of buildings. e) Repair of water pipe line. f) Construction of canteen/ reception centre g) Repair of Nature trial path. h) Repair of Trekking path

Thali Bhutotra a) Development of Camping site/approach role. b) Door to Door CC Road in village. c) Construction of drainage/Toilets d) Up gradation of buildings. e) Repair of Nature trail path.. f) Repair of Trekking path.

Purchase adventure sports/camping equipment a) Tourist information data system/laptop digital camera, SCD Projector/Solar water heater & solar Lantain (lamp). b) Rucksack, Sleeping bags Swiss cottage tents nylon tents fishing tent and raft

Appendices A4 - 2 Uttarakhand Tourism Development Master Plan Final Report

3. Development of Tourism Hub at Agoda (Dodital, Uttarkashi)

Hardware Project Construction, unit forest division Uttarkashi. Implementing Agency: DFO-Uttarkashi Forest Division Uttarkashi. RS 4,850,000

a) Development of Camping site Dodital. b) Development of Eco lodge. c) Construction of toilet, Drainage /sanitation. d) Solid waste disposal/Garbage bins. e) Development of interpretation centre Dodital and Bridle path Agoda. f) Development of Agoda Dayara trail and construction of bridge in Morshana. g) Rain water harvesting & water supply Dodital/ Repair of lake railings. h) Strengthening of trail Agoda to Dayara. i) Purchase of solar light and solar water heater for Agoda and Dodital.

Purchase of equipment a) Sleeping bags/ Guiding equipment kits/signage and display equipment.

4. Development at Chaikunibora (Champawat)

Hardware Project Construction, District Magistrate Champawat. Implementing Agency: DFO Dristikone Trust Chaikunibora. RS 4,420,000

Beautification a) Landscaping / Connectivity form main road to inner walk way and excess bridle path.

Accommodation a) Single Family home stay house/ construction of two guest room with toilet kitchen and without kitchen.

Services and tourism convenience a) Construction of Cafeterias and reception centre / Dining hall & Scourging area/ gender based sanitary/Toilet/ Waste management system. b) Up gradation of Courier shops/PCO/Freezer/escaping system etc. c) Development of recourse centre and sports room/ up gradation service store/ kitchen etc

Development of art and art centre a) Construction of Art centre building / multimedia projector Accessories and Peripherals. b) Development of Furniture and sound system.

Adventure equipment a) Camping Equipment/ Hiking and trekking.

Appendices A4 - 3 Uttarakhand Tourism Development Master Plan Final Report

b) Mountain bike safety operator c) Water Dispensing system.

Eco Friendly Power system: a) Photo& voltage stand online outdoor lighting. b) Solar power water pump. c) Photo voltage internal lighting for Ropesh.

5. Development at Jageshwar (Almora)

Development of Software works, UNDP RS 2,000,000 a) All around beautification of Jageshwar area in identify resource mappings Potential

point. b) PRA, Human resource and nature resource training of village label up to village training under potential area. c) Publication of publicity material for tourist and identification of service Provider group for tourist. d) Training in tourism hospitality, behaviour, communicational skills, food Servicing, health and hygiene training etc. e) Garbage disposal, natural resources and environment preservation, Tourism trade, Training etc.

6. Development at Mana (Chamoli)

UNDP Software Project. Construction by D.M. RS 2,000,000

a) Formation of village label committee for motivation and education. b) Survey of base line PRA identified under resource mapping. c) Training for forest Panchayat & women under EDP, formation youth club Capitation of Webbers, basic English training for youth ladies, design and Product development training skill augmentation advocacy workshop training, Guide training, Hotelier training etc. d) Industry and craft fairs IEC and media management publicity.

7. Development at Mana (Chamoli) UNDP Hardware Project. Construction by District Magistrate Chamoli.

RS 5,000,000 a) Extension of inner heritage path 1&2. Construction of toilet block 2, interpretation

centre. b) Beautification of temple Manya-Fanya, Repair of Panchayat building, landscaping of Kandara Tuk. c) Installation of Street light, signboards, dustbins etc. d) Construction of tourist huts-2.

Appendices A4 - 4 Uttarakhand Tourism Development Master Plan Final Report

8. Development at Sari (Devariyatal)

Eco-tourism Village District Rudraprayag hardware Project Implementing Agency: DFO Wildlife Division Gopeshwar and DFO Kedarnath Wildlife Division Gopeshwar RS 4,514,000

a) Beautification of Devariyatal small engineering works, Construction of Garden. b) Repair of 13 km contact road. c) Purchase of solar light equipment. d) Waste disposal pits, purchase of 20 garbage bins, levelling ground etc. e) Construction of 4 sheds. f) Construction of 10 toilet, Drinking water pipeline works, renovation of local temples Construction of reception centre and interpretation centre g) Development of camping sites, maintenance and renovation of 10 accommodation units etc. h) Development works of 50 km trek. Purchase of Eco-Tourism equipments a) Computer accessories, AV equipment and OH Projectors, tents and adventure tourism kits, Digital and video camera.

9. Development at Nanakmatta (Udam Singh Nagar)

Development of Software Project. Constructed by District Magiestrate Udam Singh Nagar. Implementing Agency: Samar Foundation, NewDelhi RS 2,000,000.

a) Workshop, seminar and awareness program. b) Operational and training activities, Training in tourism product development Program, cultural festival, training on photography and video graphic, gender sensitization program, marketing support and Administration for NGO’s etc.

10. Development at Nanakmatta (Udam Singh Nagar)

Development of Hardware Project Constructed by District Magistrate Udam Singh Nagar RS 8,130,000 a) Construction of log huts, community hall, craft and hi-tech centre, Reception and fast

food centre, construction of toilet etc. b) Landscaping, rainwater collection, parking, solid waste management, Signage Guard room gate etc. c) Architectural fee. d) Lighting of the whole Campus and Poly house arrangement.

Appendices A4 - 5 Uttarakhand Tourism Development Master Plan Final Report

11. Development at Padampuri (Nainital)

Development of Software Project, Constructed by District Magistrate Nainital Implementing Agency: Samar Foundation, New Delhi RS 2,000,000

a) Workshop, seminar and awareness program. b) Operational and training activities, Training in tourism product development Program , cultural festival, training on photography and video graphic, gender sensitization program, marketing support and Administration for NGO’s etc.

12. Development at Padampuri (Nainital)

Development of hardware Project, Construction by District Magistrate Nainital Implementing Agency: DFO Sama, New Delhi RS 8,277,000 a) Construction of log huts community hall, craft, hi-tech centre Reception and fast food

centre, construction of toilet etc. b) Landscaping, rainwater collection work, car parking, solid waste management, Signage Guard room gate etc c) Architectural fee. d) Lighting of the whole Campus and Poly house arrangement

13. Development at Adikalaish (Nainital)

Development of software Project, Construction by District Magistrate Nainital Implementing Agency: DFO Sama, New Delh RS 2,000,000

a) Workshop, seminar and awareness program. b) Operational and training activities, Training in tourism product development Program , cultural festival, training on photography and video graphic, gender Sensitization program, marketing support and Administration for NGO’s etc.

14. Development at Adikalaish (Nainital)

Development of Hardware Project. Construction by KMVN, Nainital RS 8,277,000 a) Construction of log huts community hall, craft, hi-tech centre Reception and fast food

centre, construction of toilet etc. b) Landscaping, rainwater collection work, car parking, solid waste management, Signage Guard room gate etc c) Architectural fee. d) Lighting of the whole Campus and Poly house arrangement

Appendices A4 - 6 Uttarakhand Tourism Development Master Plan Final Report

15. Development at Triyuginarayan (Rudraprayag)

Development of Software Project, Construction by District Magistrate Rudraprayag. RS 2,000,000

a) Motivation, education and formation of village level committee b) Base line survey through PRA and resource mapping. c) Training for men, women and self-help group. d) Capacity building for man, Women and village Panchayat . e) Capacity building temple priest basic English training ,design& product development training, skill augmentation, local fair and festival and craft ,training development and selection under CBSP. f) Training for hoteliers and restaurant owner publicity publication material and media management. g) Administration expenditure for NGO’s.

16. Development at Triyuginarayan (Rudraprayag)

Development of Hardware Project. Construction by District Magistrate Rudraprayag RS 7,100,000

a) Construction of two view points. b) Developments of Gauri cave camping site. c) Development Bridle path, village path. d) Construction of toilet blocks and parking place. e) Beautification of temple campus. f) Reflective tourism signage. g) Tourism training program.

Appendices A4 - 7

Appendix 5

Government Proposals for Tourism Development

Uttarakhand Tourism Development Master Plan Final Report

Appendix 5: Government Proposals for Tourism Development

Item Description

Name of the project Development of Dehradun-Mussoorie Tourism circuit

Location / circuit Sites around Dehradun and Mussoorie

Rationale for • Popular summer holiday destinations development • Snow fall in Mussoorie attracts large numbers of tourists from Delhi and nearby states • Emphasis is placed on the development of place of religious importance and semi developed tourist places around Dehradun and Mussoorie Sites to be developed • Gautmakund: Religious site • Sahastradhara: Sulphur water spring • Asan Barrage: Lake and a dam increasingly popular for bird watching • Development of four Sidh: toilets, drinking water, parking, approach road and shed proposed at each of these religious sites • Development of parking at Mussoorie: parking for 500 vehicles on GMVN owned land Development • Tourist infrastructure facilities such as TICs, restaurants, clean toilets, children’s park, proposals and impacts parking, illumination work • Increase job opportunities of 300 direct jobs and 2,000 indirect jobs • Increase of tourist traffic of 20% in Uttarakhand (currently 825,000 for Dehradun area and 800,000 for Mussoorie) Cost • Total Rp 124,064,000

Cost breakdown Central Gov. State Total Development of 7,251,000 1,966,000 9,217,000 Sahastradhara (D) Development of 5,165,000 1,401,000 6,566,000 Gautamkund (D) Development of Asan 4,974,000 1,349,000 6,323,000 Barrage (D) Beautification of 2,737,000 742,000 3,479,000 Manaksidh (D) Beautification of 2,605,000 706,000 3,311,000 Mandusidh (D) Beautification of 2,348,000 637,000 2,985,000 Lakshmansidh (D) Beautification of 3,039,000 824,000 3,863,000 Kalusidh (D) Installation of tourism 750,000 203,000 953,000 signage Multilevel parking at 74,673,000 12,694,000 87,367,000 Mussoorie TOTAL 103,542,000 20,522,000 124,064,000

Timescale One year

Other items • All land available; either State Government land, Temple Committee land; GMVN land

May 2008 A5 - 1 Uttarakhand Tourism Development Master Plan Final Report

Item Description

Name of the project Development of Pilgrim circuit at Reetha Sahib and Nanak Matta

Location / circuit Sites around Champawat District Railhead Tanakpur (Reetha Sahib 147km; Nanak Matta on rail head) Rationale for • Pilgrims come from all over the world development • To improve facilities Reetha Sahib for devotees especially during the Vaisahkhi Purinima fair and at the historical shrine of Nanak Matta (Karthik Purima light festival) Sites to be developed • Gurudwara premises at Reetha Sahib: construction of bathrooms and bathing hats on river bank, approach road, entrance gate, check posts, hi-tech convenience, eco friendly generator, campus lighting, waste management, drainage and safety, parking, amusement park, landscaping and signage, • Raien Basera & holiday camp: 20-room reception centre and holiday camp • Beautification of Nanda Devi Temple: Gate, convenience centre, shoe racks, view point, 1 km passage trek, garbage disposal, signage, railings and safety works • Gaddar fall: beautification, approach road, paryatak chhatriya, convenience centre, garbage disposal, signage, railings and safety work • Beautification of Sheela Devi Temple: passages and campus, gate, convenience centre, rain shelters, shoe rack, sitting benches, garbage disposal, signage, landscaping, railings and safety work • Beautification of Patal Rudreshwar Cave: passage, convenience centre, garbage disposal, signage, benches, landscaping, paryatak chhatriya, and safety work • Gurudwara premises at Nanak Matta: construction of gate, message counter reservation of Puja centre, picnic centre, park facilities, convenience centre, parking, footpaths, road, signage with map and description of the circuit • Upgrade of Tourist Rest House at Nanak Matta; development of rooms, washrooms, kitchen, lounge, kitchen equipment, reception centre, generator, lighting, landscaping, signage, garbage disposal, rain water storage, furniture, etc… Development • Current tourist arrivals (pilgrims) 500,000; increase of 25% likely proposals and impacts • Employment generation (caretaker, maintenance, local guides, manager, receptionists, transporters, porters, cooks, etc… • Central government has not agreed to all the requests as per letter dated 17/04/2007 (see file) ); purchase of land for Raien Basera and Holiday Camp not agreed; upgraded of rooms at guest house not agreed; other items; • State component in the original request is supposed to be 4,353,000 but does not seem to tally with the breakdown Cost • Total requested costs Rs 84,353,000 (Rs 8,000,000 central gov.; 4,353,000State gov.)

Cost breakdown Central Gov. State Total Gurudwara premises Requested 0 at Reetha Sahib 15,704,000 Gov. agreed 12,49,000? 12,000,000? Raien Basera & Requested 19,460,000 2,600,000 ? holiday camp Not agreed by Gov Beautification of Requested 0 1,727,000 Nanda Devi Temple 1,864,000 Agreed 1,727,000 Beautification of 0 2,338,000 Gaddar fall Agreed 2,338,000 Beautification of Patal Requested 0 3,157,000 Rudreshwar Cave 3,448,000 Agreed 3,157,000 Gurudwara premises Requested 453,000 20,677,000? at Nanak Matta 24,516,000 Agreed 20,224,000

May 2008 A5 - 2 Uttarakhand Tourism Development Master Plan Final Report

Upgrade of Tourist Requested 1,300,000 Rest House at Nanak 8,822,000 Agreed Matta 3,807,000 TOTAL Agreed by Government ? ? 46,659,000 Timescale Two years with KMVN as executing agency

Other items • All land available; either State Government land, Temple Committee land; GMVN land

May 2008 A5 - 3 Uttarakhand Tourism Development Master Plan Final Report

Item Description

Name of the project Development of Ghangaria – Valley of Flowers – Hemkund Sahib as a Tourist Circuit Location / circuit - 3km from Ghangaria near Badarinath – trekking - Hemkund Sahib 19km trek from Govind Ghat at 4229mts - Nearest railhead is Rishikesh 275kms; airstrip Jolly Grant 294km

Rationale for development • Trekking routes • Religious site for Sikhs – pilgrimage; people come from around the world • Involves some basic facilities such as drinking water facilities, resting areas, view points, toilet blocks, tourist convenience centres, signs, shelters and pony stands etc… Sites to be developed A. PROJECTS EXECUTED BY GMVN • Development of basic facilities at various places in Ghangaria, Hemkund Sahib route • Strengthening of trek route from Ghangaria to Hemkung Sahib • Strengthening of trek route from Govind ghat to Ghangaria • Strengthening of trek route from Ghangaria to Valley of Flowers • Construction of dinning hall and restaurant at Ghangaria • Installation of signage at Ghangaria, Hemkund Sahib • Illumination of Ghangaria

B. PROJECTS EXECUTED BY UTTARAKHAND FOREST DEPARTMENT • Development of camping site at Kanjila near Ghangaria • Development of camping site at Rajkharak on Kakdhushandi route • Improvement of approach routes for camping site (Ghangaria – Kakdhushandi tal) • Renovation of F.R.H. at Ghangaria • Construction of camp quarters t F.R.H Ghangaria • Construction of Interpretation Centre at Ghangaria • Construction of Gate with tourist resort Centre at Valley of Flowers • Construction of Gate with tourist resort Centre at Govind Ghat • Improvement of existing trek route inside the Valley of Flowers • Development of alternate route for the benefit of pedestrians • Construction of tubular huts for Emergency Medical • Construction of toilet blocks along the trek route • Provision of water points along the trek route • Provision of garbage collection bins along the trek route • Construction of pits for mule dung along trek route Development proposals • and impacts Cost • Total requested costs Rs 84,353,000 (Rs 8,000,000 central gov.; 4,353,000State gov.) Cost breakdown Central Gov. State Total Development of basic 11,041,000 12,421,000 facilities at various places 1,380,000 in Ghangaria, Hemkund Sahib route Strengthening of trek route 17,281,000 2,152,000 19,370,000 from Ghangaria to (doesn’t add Hemkung Sahib up!!!) Strengthening of trek route 12,865,000 1,608,000 14,473,000 from Govind ghat to Ghangaria Strengthening of trek route 3,466,000 433,000 3,899,000 from Ghangaria to Valley of Flowers

May 2008 A5 - 4 Uttarakhand Tourism Development Master Plan Final Report

Construction of dinning hall and restaurant at Not approved by Gov Ghangaria

Installation of signage at 708,000 89,000 798,000 Ghangaria, Hemkund Sahib Illumination of Ghangaria 2,730,000 341,000 3,071,000

Development of camping Not approved by Gov site at Kanjila near Ghangaria

Development of camping Not approved by Gov site at Rajkharak on Kakdhushandi route Improvement of approach 3,500,000 routes for camping site (Ghangaria – Kakdhushandi tal) Renovation of F.R.H. at Not approved by Gov Ghangaria Construction of camp Not approved by Gov quarters t F.R.H Ghangaria Construction of 750,000 750,000 Interpretation Centre at Ghangaria Construction of Gate with 1,400,000 1,400,000 tourist resort Centre at Valley of Flowers Improvement of existing 2,750,000 2,750,000 trek route inside the Valley of Flowers Development of alternate 4,800,000 4,800,000 route for the benefit of pedestrians Construction of tubular Not approved by Gov huts for Emergency Medical Construction of toilet 1,000,000 1,000,000 blocks along the trek route Provision of water points 750,000 750,000 along the trek route Provision of garbage 400,000 400,000 collection bins along the trek route Construction of pits for 750,000 750,000 mule dung along trek route Purchase of equipment Not approved by Gov

TOTAL 65,354,000 6,003,000? 71,357,000??

Timescale Two years with GMVN as executing agency for section A and Uttarakhand Forest Department for section B Other items • All land available

May 2008 A5 - 5 Uttarakhand Tourism Development Master Plan Final Report

Item Description

Name of the project Development of Corbett National Park as a Tourist Circuit

Location / circuit - Nainital District; National Park; Ramnagar; Dhikuli (10km from railhead); Dhaila (12km); Mohaan (30km) - Nearest railhead is Ramnagar Rationale for • Outercircle of Corbett development • Develop areas to visit outside Corbett Sites to be developed • Dhikuli:– eco-huts • Dhalia: Tourism development – eco-huts • Mohaan: Tourism development – eco-huts; meditation centre • Dhiala Tourism Zone: museum; interpretation centre; renovation of accommodation; + basic facilities • Bijrani Tourism Zone: Elephant shed; renovation of accommodation; + basic facilities • Jhirna Tourism Zone: renovation of facilities Development proposals • Increase job opportunities for local guides, caretakers, maintenance, construction, and impacts transporters and local markets • Currently 300,000 tourists visit the area • Increase of tourist traffic of 20%-25% of tourists/trekkers within 3 years • Some items rejected by central government (i.e. purchase of generator; museum auditorium etc…) Cost • Total Rp 124,064,000

Cost breakdown Central Gov. State Total Tourism development Requested 1,869,000 of Dhikuli 16,125,000 Agreed 14,966,000 Tourism development Requested 1,373,000 of Dhalia 16,978,000 Agreed 14,500,000 Tourism development Requested 2,659,000 of Mohaan 19,381,000 Agreed 14,129,000 Dhiala Tourism Zone Requested ? 13,380,000 Agreed 6,211,000 Bijrani Tourism Zone Requested ? 8,773,200 Agreed 6,531,000 Jhirna Tourism Zone Requested ? 3,412,000 Agreed 3,412,000 TOTAL Requested 78,049,200 Agreed 59,749,000 In the document the numbers do not make sense Timescale One year and a half for the first three items with the Corbett Tiger Reserve as the Executing Agency Other items • All land available

May 2008 A5 - 6 Uttarakhand Tourism Development Master Plan Final Report

Item Description

Name of the project Development of Dhanolti-Chamba-Narendra Nagar Tourist Circuit

Location / circuit - Dhanolti-Chamba-Narendra Nagar - Between Mussorie and Rishikesh - Leisure (snowfall in winter, hill station in summer) and religious - Nearest railhead is Ramnagar Rationale for • Facilities of international standard development • Facilities and upgrading at religious sites • Tourists visiting Mussoorie also like to visit Dhanolti • Creation of tourist infrastructure facilities: restaurants, toilets, children’s park, parking, illumination Sites to be developed • Facilities at Dhonolti • Facilities at Kaddukhal • Facilities at Ma Surkunda Devi Temple • Development of pedestrian path from Kaddukhal to Surkunda Devi Temple • Upgrading of existing Tourist Rest House Chamba as a resort • Development of pedestrian path from Jurana to Chandrabadni Temple • Facilities at Ma Chandrabadni Temple • Upgrading of existing Tourist Rest House Chandrabadni • Facilities at Ma Kunjapuri Temple • Development of pedestrian path to Ma Kunjapuri Temple Development • Job opportunities for 200 direct jobs and 1000 indirect jobs proposals and impacts • Currently 686,000 tourists visit the area • Increase of tourist traffic of 20% increase tourist traffic in Uttarakhand • Some items rejected by central government (i.e. construction of restaurant, lighting etc…) Cost • Total Rp 124,064,000

Cost breakdown Central Gov. State Total Facilities at Dhonolti Requested 2,366,000 18,929,000 Agreed 13,075,000 Facilities at Requested 845,000 Kaddukhal 6,760,000 Agreed 6,435,000 Facilities at Ma Requested 713,000 Surkunda Devi 5,706,000 Temple Agreed 5,597,000 Development of Requested 1,107,000 pedestrian path from 8,859,000 Kaddukhal to Agreed Surkunda Devi 8,690,000 Temple Upgrading of existing Requested 1,122,000 Tourist Rest House 8,976,000 Chamba as a resort Not Agreed By Central Gov Development of Requested 1,402,000 pedestrian path from 11,213,000 Jurana to Agreed Chandrabadni 11,000,000 Temple

May 2008 A5 - 7 Uttarakhand Tourism Development Master Plan Final Report

Facilities at Requested 657,000 Chandrabadni 5,252,000 Temple Agreed 5,152,000 Upgrading of existing Requested 238,000 Tourist Rest House 1,901,000 Chandrabadni Not Agreed By Central Gov Facilities at Ma Requested 492,000 Kunjapuri Temple 3,939,000 Agreed 3,863,000 Development of Requested 214,000 pedestrian path to Ma 1,714,000 Kunjapuri Temple Agreed 1,681,000 TOTAL Requested 9,156,000 73,249,000 Agreed 55,493,000 Timescale One year with GMVN as executing agency

Other items • All land available

May 2008 A5 - 8 Uttarakhand Tourism Development Master Plan Final Report

Item Description

Name of the project Development of Munsiyari as a Destination in Uttarakhand

Location / circuit - Pithoragarh district - Trekking and leisure - Nearest railhead is Tanakpur (272km to 351km) Rationale for • Popular with trekkers and tourists development • Inadequate facilities • Development of camps; spa and river rafting centre; way side amenities; and beautification of a temple Sites to be developed • Development of Lilam Camp • Development of Bugdiyar Camp • Development of Rilkote Camp • Development of Burfu Camp • Development of Milam Camp • Development of Panchhu Camp • Development of Spa / River rafting centre at Madkot • Construction of wayside amenities at Chhoribagarh • Beautification of Nanda Devi Temple Development • Increase job opportunities for local guides, caretakers, porters, catering, maintenance, proposals and impacts construction, transporters and local markets • Increase of tourist traffic of 10-15% increase tourist traffic in 3 years • 15-20% increase in the number of trekkers has been noted every year • Some items rejected by central government (i.e. construction of restaurants, etc…) Cost • Total Rp 124,064,000

Cost breakdown Central Gov. State Total Development of Lilam Requested 393,000 Camp 4,969,000 Agreed 3,387,000 Development of Requested 393,000 Bugdiyar Camp 4,969,000 Agreed 3,387,000 Development of Requested 393,000 Rilkote Camp 4,969,000 Agreed 3,387,000 Development of Burfu Requested 393,000 Camp 4,969,000 Agreed 3,387,000 Development of Requested 393,000 Milam Camp 4,969,000 Agreed 3,387,000 Development of Requested 393,000 Panchhu Camp 4,969,000 Agreed 3,387,000 Development of Spa / Requested 2,277,000 River rafting centre at 8,730,000 Madkot Agreed 8,173,000 Construction of Requested 883,000 wayside amenities at 3,764,000 Chhoribagarh Agreed 3,764,000

May 2008 A5 - 9 Uttarakhand Tourism Development Master Plan Final Report

Beautification of Requested 411,000 Nanda Devi Temple 3,284,000 Agreed 3,284,000 TOTAL Requested 6,322,000 50,004,000 Agreed 45,252,000 Timescale One year and a half with KMVN as executing agency

Other items • All land available

May 2008 A5 - 10