HP 17 Laptop PC Maintenance and Service Guide
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HP 17 Laptop PC Maintenance and Service Guide © Copyright 2018 HP Development Company, Product notice Software terms L.P. This user guide describes features that are By installing, copying, downloading, or AMD and AMD Radeon are trademarks of common to most models. Some features may otherwise using any software product Advanced Micro Devices, Inc. Bluetooth is a not be available on your computer. preinstalled on this computer, you agree to be trademark owned by its proprietor and used by bound by the terms of the HP End User License HP Inc. under license. Intel and Core are Not all features are available in all editions of Agreement (EULA). If you do not accept these trademarks of Intel Corporation in the U.S. and Windows. This computer may require upgraded license terms, your sole remedy is to return the other countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software) trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the companies. Windows functionality. Go to refund policy of your seller. http://www.microsoft.com for details. The information contained herein is subject to For any further information or to request a full change without notice. The only warranties for refund of the price of the computer, please HP products and services are set forth in the contact your seller. express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: September 2018 First Edition: April 2018 Document Part Number: L19677-002 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii iv Important Notice about Customer Self-Repair Parts Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). v vi Safety warning notice Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 6 Right side ............................................................................................................................................................... 6 Left side ................................................................................................................................................................. 7 Display .................................................................................................................................................................... 8 Keyboard area ........................................................................................................................................................ 9 TouchPad ............................................................................................................................................. 9 Lights ................................................................................................................................................. 10 Button, vent, and speakers ............................................................................................................... 11 Special keys ....................................................................................................................................... 12 Action keys ........................................................................................................................................ 13 Bottom ................................................................................................................................................................. 14 Labels ................................................................................................................................................................... 15 3 Illustrated parts catalog .............................................................................................................................. 16 Computer major components .............................................................................................................................. 16 Cables ................................................................................................................................................................... 20 Display assembly subcomponents ...................................................................................................................... 21 Mass storage devices ........................................................................................................................................... 23 Miscellaneous parts ............................................................................................................................................. 25 4 Removal and replacement procedures preliminary requirements .................................................................... 26 Tools required ...................................................................................................................................................... 26 Service considerations ......................................................................................................................................... 26 Plastic parts ....................................................................................................................................... 26 Cables and connectors ...................................................................................................................... 27 Drive handling ................................................................................................................................... 27 Grounding guidelines ........................................................................................................................................... 28 Electrostatic discharge damage ........................................................................................................ 28 Packaging and transporting guidelines .......................................................................... 29 Workstation guidelines ................................................................................................... 29 Equipment guidelines ..................................................................................................... 30 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31 Component replacement procedures .................................................................................................................. 31 vii Optical drive ....................................................................................................................................... 32 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35 Component replacement procedures .................................................................................................................. 35 Bottom cover ..................................................................................................................................... 36 Battery ............................................................................................................................................... 38 Memory .............................................................................................................................................. 40 Hard drive .......................................................................................................................................... 42 Optane memory module ................................................................................................................... 44 Solid-state drive ................................................................................................................................ 45 Solid-state drive bracket and connector board ................................................................................ 46 WLAN module .................................................................................................................................... 47 System board hook ..........................................................................................................................