DOCSLIB.ORG

2335 Franchise Review September 2017.Indd

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
2335 Franchise Review September 2017.Indd NFC17 Delivery services innovation and intelligence 09 24 disrupting QSRs? HOW FRANCHISES ARE THRIVING IN THE DIGITAL AGE OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA ISSUE 51 EDITION THREE 2017 CBD office THEspace FRANCHISE for savvy REVIEW franchisors Thrive here. Nous House is a thoroughly modern and cost effective way of occupying CBD locations for your franchise Head Office or remote field teams. Nous House is a co-working business designed consulting firm. Network with some of the best for businesses of 1 to 20 people with a mixture of business thinkers in Australia. These are the ideal open plan and private offices. We have locations in offices for franchise head offices and your field Brisbane, Sydney, Canberra and Melbourne. teams that travel frequently or are based outside of your home state. Co-working is the smart way of creating a strong culture of collaboration and performance through Facilities and membership benefits include: striking office design and vibrant community | Tech-enabled meeting facilities management. You can free your business from long term leases and added costs as membership of | Supportive community manager Nous House is an all-inclusive investment. No more | Flexible membership periods utility, wifi, office cleaning and other related costs. | Access to all CBD locations Nous House is also owned and operated by Nous, | Co-located with Nous Group an award winning Australian owned management | 24/7 access Book a tour to discover the benefits of co-working the Nous House way – [email protected] [email protected] | www.noushouse.co Brisbane Melbourne Sydney Canberra 07 3007 0877 03 8638 4177 02 8281 8087 02 6201 9077 B Nous House is owned by Nous, an award winning, Australian owned management consulting firm 502693A_Nous House I 2335.indd 1 8/8/17 12:50 pm THE FRANCHISE REVIEW Contents INSIDE 4 A Message from the CEO By Damian Paull, CEO, Franchise Council of Australia 5 The FCA's commitment to doing the right thing Open letter to members from the Board of the Franchise Council of Australia 7 Protecting businesses from cybercrime is a team effort By the Hon. Dan Tehan MP, Minister Assisting the Prime Minister for Cybersecurity 9 NFC17 preview: franchise innovation and intelligence A look at the upcoming National Franchise Convention 12 The logistics of digital disruption By Claire Gaynor 16 MBE embraces digital as it rolls out new training program By Bec Bridges 22 Forget about the far-away future; stay one step ahead Article provided by MYOB 24 Online food delivery services and disruption to quick service restaurants By Laura Ryan 28 Franchise territories in the modern world By Peter Buckingham, CFE, Spectrum Analysis Australia Pty Ltd 33 The sky is the limit for this dynamic Australian franchise By Laura Ryan 37 Quality, price and convenience: innovations for the digital age By Lawrence Pelletier, Sales and Marketing Director, Redcat Hospitality POS Solutions 40 Time’s up for the black economy By Michael Andrew AO, Chair, Black Economy Taskforce 43 State of the nation – retail leases By Phillip Chapman, Director and Founder, Lease1 46 Providing inspiration and opportunities for Women in Franchising An interview with Marianne Marchesi and Wendy Donaldson, co-chairs of the WIF Committee 50 Essential elements of a successful franchise meeting and conference Article provided by UNSW Venues and Events 53 Celebrating success at the Regional Excellence in Franchising Awards Recognising the achievements of regional winners from across the country 56 FCA Events A calendar of upcoming member events Editor: Claire Gaynor Cover image: iStock Published by: Executive Media | ABN 30 007 224 204 430 William Street, West Melbourne VIC 3003 Tel: (03) 9274 4200 | Fax: (03) 9329 5295 Email: [email protected] | Web: www.executivemedia.com.au All stock images sourced from iStock.com. The editor, publisher, printer and their staff and agents are not responsible for the the accuracy of information is that of the individual contributors, and neither the accuracy or correctness of the text of contributions contained in this publication, publisher nor editors can accept responsibility for the accuracy of information or for the consequences of any use made of the products and information that is supplied by others. It is impossible for the publisher and editors to ensure referred to in this publication. The editor, publisher, printer and their staff and that the advertisements and other material herein comply with the Competition agents expressly disclaim all liability of whatsoever nature for any consequences and Consumer Act 2010 (Cth). Readers should make their own inquiries arising from any errors or omissions contained within this publication, whether in making any decisions, and, where necessary, seek professional advice. caused to a purchaser of this publication or otherwise. The views expressed in the articles and other material published herein do not necessarily reflect the © 2017 Executive Media Pty Ltd. All rights reserved. Reproduction in whole or part views of the editor and publisher or their staff or agents. The responsibility for without written permission is strictly prohibited. 1 THE FRANCHISEFRANCHISE REVIEW REVIEW // // SPONSORED SPONSORED ARTICLE ARTICLE THE FRANCHISE REVIEW // SPONSORED ARTICLE THE STORY BEHIND THE BEANS If you have been in South Australia recently, you will know the CIBO General Manager, Cain Cooke says, ‘Each store’s design Italian coffee institution that is CIBO Espresso. With its bespoke reflects the characteristics, culture and people living in each store fit-outs, and eye-catching bright red logo and coffee particular CIBO suburb. Our passion and love for not only cups, CIBO roasted its way into South Australia’s coffee and providing great customer service and coffee, but for trying to food industry in 2000. It was identified that authentic Italian bring a little piece of Italy to Australia, is what we believe sets espresso bar culture was almost non-existent in Australia, CIBO apart from other brands’. and since then, CIBO Espresso has been a cornerstone of the Cooke also has a razor-sharp vision for the brand, all centering South Australian coffee market. on the CIBO coffee experience. CIBO’s coffee beans are CIBO’s mission was, and still remains, to deliver authentic also roasted locally in Thebarton and are described to be a Italian coffee with traditional offerings, all served in an ambient, full-bodied, Italian-style coffee experience. To maintain its charming atmosphere. It was this mission that formed part of premium coffee standards, CIBO has employed a full-time the attraction for Australian food-retail giant, Retail Zoo (the coffee specialist to develop and educate baristas, and promote holding company of Boost Juice and Salsas) to acquire CIBO in the consistency of taste and service from store to store. 2012, and they have exciting franchise, product development To further enhance the all-encompassing Italian experience, and marketing plans brewing. in 2016, CIBO recruited one of the world’s best specialist With 34 stores in operation, the CIBO network continues chefs to implement its most ambitious menu change since to thrive. The most recent store to join the CIBO family its inception. With a refined focus on handmade, artisan successfully opened in July 2017 at Adelaide’s New Royal products and locally sourced ingredients, CIBO’s summer Hospital (NRAH). Being the largest project in history to be menu launch late last year featured more than 60 new products. CIBO’s Head of Food, Jack Brennan said: ‘The undertaken by the South Australian Government, CIBO was menu was developed following CIBO’s “locally supported and the perfect brand to join the food offerings, with NRAH set to sourced with love” philosophy’. cater for 85,000 inpatients and more than 400,000 outpatients per year. NRAH’s official opening date is scheduled for early CIBO’s in-house product team was also proud to share that September 2017. its meat is sourced from South Australia’s Barossa Valley, its 2A B 502063E_Boost Juice Pty Ltd I 2335.indd 1 7/8/17 4:05 pm THE FRANCHISEFRANCHISE REVIEW REVIEW // // SPONSORED SPONSORED ARTICLE ARTICLE olive oil is from Willunga Hills, the bread is baked daily using authentic Italian ingredients and fresh produce is from local suppliers, such as Beerenberg, Kangaroo Paw, SPQR and Barossa Fine Foods. CIBO’s 2017 winter menu has also been a resounding success with customers, with the introduction of hand-stretched pizzas, decadent lamington bombolonis and coffee-cream cannolis. The winter menu launch has also kept CIBO’s in- house marketing team busy, with the activation of their ‘Winter Providence Campaign’. CIBO’s Facebook competitions have reached more than 127,000 users and have amassed more than 3895 comments, reactions and shares. The number of My CIBO loyalty card members has also increased to 80,000 since the implementation of the My CIBO App in late 2016, which has now reached more than 17,000 downloads. With CIBO franchise partners enjoying the same proven growth platforms, systems and structures that has seen Boost Juice open more than 470 stores in 13 countries, the future is bright. CIBO is well positioned for further development, with new franchise opportunities, fresh marketing campaigns and product development on the horizon. B3 THE FRANCHISE REVIEW A message from the CEO BY DAMIAN PAULL, CEO, FRANCHISE COUNCIL OF AUSTRALIA Welcome to the third edition for 2017 of The Franchise Review. Themed around innovation and the digital age, this edition firmly focuses on the future. Ensuring that franchising remains a strong and vibrant business model into the future is, of course, one of the Franchise Council of Australia’s (FCA’s) core activities. The introduction in March this year of the Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017 into the Federal Parliament has placed an even greater emphasis on delivering on this strategic goal.
Load more

Recommended publications
  • Squeeze More out of Life! What We’Re Contents About What We’Re About 3
    STUDY GUIDE SQUEEZE MORE OUT OF LIFE! WHAT WE’RE CONTENTS ABOUT WHAT WE’RE ABOUT 3 THE BOOST JOURNEY 4 & 5 THE FOUNDER 6 & 7 PRODUCT INNOVATION 8 SUPERMARKET RANGE 9 GUARANTEE 9 MARKETING AND PROMOTIONS 11 MARKETING CAMPAIGNS 12 & 13 DIGITAL BITS 14 & 15 CUSTOMER SERVICE 6 & 17 FRANCHISING 18 & 19 AT BOOST, WE WANT EVERY SINGLE OPERATIONS TEAM 20 CUSTOMER TO LEAVE SMILING AND HR 21 FEELING JUST THAT LITTLE BIT BETTER. BOOST INTERNATIONAL 22 STORE DESIGN AND DEVELOPMENT 23 From our amazing Boost franchise partners, dedicated Boosties and passionate Support AWARDS 24 & 25 Centre employees, everyone embodies a FAQS 26 ‘Love Life’ attitude and remains committed to RETAIL ZOO 27 providing a world class customer experience. 3 INNOVATIVE RETAIL CONCEPT THE BOOST While the juice bar concept was relatively new for Australia, the way Boost presented the brand was also new for retail in general. Boost was never simply about healthy and great tasting juice or smoothies - the brand is built on the entire Boost experience that takes place every time a customer enters a store. This experience is a combination of a great tasting product, served by positive and energetic people who greet you with JOURNEYJOURNEY a smile and are polite enough to call you by your first name in a bright and colourful store environment with fun music to match! This point of difference is further enforced through A BOOST IS BORN! the brand’s on-going commitment to product innovation, unique tactical marketing campaigns and partnerships, a In 2000, Janine Allis saw a gap in the Australian market for a healthy fast robust customer relations strategy and our Vibe Club loyalty food alternative.
    [Show full text]
  • Summary of Finalised Planning Applications April 2016 Summary of Finalised Planning Applications April 2016
    Summary of Finalised Planning Applications April 2016 Summary of Finalised Planning Applications April 2016 Printed - 10/05/2016 9:26:55 AM Application 1: DA / 252 / 2016 Lodged: 20/04/2016 Description: Alterations to front entrance from sliding door to revolving door. Property Address: Australia Post Applicant : WOODS BAGOT ARCHITECTS P/L Ground 26 Franklin Street ADELAIDE SA 5000 Owner : CHARTER HALL WHOLESALE MANAGEMENT LTD Estimated Cost of Dev: $200,000 Consent: Development Plan Consent Decision: Planning Consent Granted Authority: Delegated to Administration Date: 28/04/2016 CITB Reference: Application 2: DA / 251 / 2016 Lodged: 20/04/2016 Description: Convert portion of basement to increase floor area to provide pilates service direct to public. Property Address: PhysioXtra Applicant : PHYSIO XTRA PIRIE STREET BF-GF 115-117 Pirie Street ADELAIDE SA 5000 Owner : MEXICAN VALE MANAGEMENT P/L Estimated Cost of Dev: $15,000 Private Certifier : PBS AUSTRALIA P/L Consent: Development Plan Consent Decision: Planning Consent Granted Authority: Delegated to Administration Date: 20/04/2016 CITB Reference: Application 3: DA / 246 / 2016 Lodged: 19/04/2016 Description: Shop fitout - Tenancy SC06 Property Address: CITY CROSS - (Lot 1, 2 and 3) Applicant : DIAMANTI DESIGNS 1-60 City Cross Arcade ADELAIDE SA 5000 Estimated Cost of Dev: $100,000 Private Certifier : PBS AUSTRALIA P/L Consent: Development Plan Consent Decision: Planning Consent Granted Authority: Delegated to Administration Date: 20/04/2016 CITB Reference: 85330 Application 4: DA
    [Show full text]
  • Council Agenda NOTICE of MEETING
    Council Agenda NOTICE OF MEETING Notice is hereby given that an ordinary meeting of Council will be held in the Council Chamber – Glenelg Town Hall Moseley Square, Glenelg Tuesday 24 September 2019 at 7.00pm Roberto Bria CHIEF EXECUTIVE OFFICER 1 City of Holdfast Bay Council Agenda 24/09/19 Ordinary Council Meeting Agenda 1. OPENING The Mayor will declare the meeting open at 7:00pm. 2. KAURNA ACKNOWLEDGEMENT We acknowledge Kaurna people as the traditional owners and custodians of this land. We respect their spiritual relationship with country that has developed over thousands of years, and the cultural heritage and beliefs that remain important to Kaurna People today. 3. PRAYER Heavenly Father, we pray for your presence and guidance at our Council Meeting. Grant us your wisdom and protect our integrity as we carry out the powers and responsibilities entrusted to us on behalf of the community that we serve. 4. APOLOGIES 4.1 Apologies Received 4.2 Absent 5. ITEMS PRESENTED TO COUNCIL 6. DECLARATION OF INTEREST If a Council Member has an interest (within the terms of the Local Government Act 1999) in a matter before the Council they are asked to disclose the interest to the Council and provide full and accurate details of the relevant interest. Members are reminded to declare their interest before each item. 7. CONFIRMATION OF MINUTES Motion That the minutes of the Ordinary Meeting of Council held on 10 September 2019 be taken as read and confirmed. Moved Councillor _______, Seconded Councillor ________ Carried 8. PUBLIC PRESENTATIONS 8.1 Petitions ‐ Nil 8.2 Presentations ‐ Nil 8.3 Deputations ‐ Nil 2 City of Holdfast Bay Council Agenda 24/09/19 9.
    [Show full text]
  • ADELAIDE Melbourne NEWCASTLE SYDNEY BRISBANE
    OzHarvest BOOK OF THANKS Annual Report 2013 THANKs a million ozharvest is constantly surrounded by magnificent individuals and organisations from volunteers, in-kind sponsors, food and financial donors and ambassadors who give their services, time money, food or goods so generously. This support allows OzHarvest to continue doing what we do — that is rescue food, redistribute it to people in need and continue to educate people about food waste, the environment, sustainability and food security. We must recognise some incredible organisations that go above and beyond and continue to help us, so that we can help our most vulnerable Australians. As we have thousands of supporters who are so important and who we would like to recognise, we have again created this Book of Thanks to acknowledge each and every one of you. Please forgive us if we have missed your name, and please do tell us so that we can ensure it appears in our Book of Thanks next year. Thank you everyone for everything you’ve done for OzHarvest. Without your help — we would not exist. There are some extra special superheroes we must mention. GOODMAN+ Apex pacific services MACQUARIE GROUP FOUNDATION CANTARELLA BROS / VITTORIA COFFEE caltex australia Woolworths city of sydney FRUIT BOX Qantas harvest hub accor bain & company THYNE REID FOUNDATION bob & pete’s NIB FOUNDATION Allens Lawyers klein family foundation Sargent’s pies foundation Wood Foundation Aldi Wesley mission brisbane crittah ozsale droga federal australian government ernst young COSTco liquid ideas pages ken hall gastronomy frost* group FDC ADELAIDE FINANCIAL DONOR Zero Waste SA /Wood Foundation /Westpac /West Torrens Library Service /Volvo Group Australia Pty Ltd /Volunteering SA&NT Inc.
    [Show full text]
  • People Passion Performance
    NATIONAL FRANCHISE CONVENTION 2014 26-28 OCTOBER OLYMPIC PARK SYDNEY RULES OF SUCCESS 14 PEOPLE PASSION PERFORMANCE CONVENTION PROGRAM NFC14 PLATINUM SPONSOR NFC1414 WELCOME 3 THANK YOU PARTNERS & SPONSORS 4 CONVENTION MC 5 INFORMATION 6 CONVENTION VENUE & SESSIONS NAME BADGES MOBILE PHONES PHOTOGRAPHY ON SITE SOCIAL MEDIA REGISTRATION AND INFORMATION DESK TRADE EXHIBITION AND BREAKFASTS SITE MAP 7 NFC14 SURVEY & APP 8 SOCIAL PROGRAM 9 NFC14 PROGRAM 10 MONDAY 14 TUESDAY 20 SPONSORS 25 EXHIBITORS 33 PARTNERS 49 EXHIBITOR FLOORPLAN 56 CONTENTS SaveSave your your capitalcapital and get and get the theequipment equipment youryour business needs business needs Join moreJoin than 25,000 more other than 25,000 other AustralianAustralian businesses who have businesses who have securedsecured their equipment with Silvertheir Chef. equipment with Silver Chef. Our Rent-Try-BuyOur® Solution Rent-Try-Buy is perfect for franchises who want® to Solutionkeep their options open. is perfect for franchises who want to keep their options open. You won’t beYou locked into won’t a long term contract. be Instead, locked Silver Chef offers into a simple a12 monthlong term, term contract. Instead, Silver Chef offers a simple 12 month term, so you have sothe flexibility you to choose have from a number the of options: flexibility to choose from a number of options: • Buy equipment• at anyBuy time during equipment the first 12 months and receive at a 75% any rental rebate. time during the first 12 months and receive a 75% rental rebate. • Return equipment• at Returnthe end of the 12 month equipment agreement if you don’t need at it anymore.
    [Show full text]
  • • NJ00555 Terminal Precinct 3D Isometric Map Update FA2
    City 6 km Dept. Agriculture Sir Donald Bradman Drive Airport Road e u n BEACH CITY Corbett Ct. e v EXPORT Harbour Town and Glenelg A PARK Chegwidden Ave. s m AFP a i l l i Frank Collopy Ct Hamra Drive W d Petrol r Child IKEA a h Care MASTERS c i Lum St. R Graham St. ir Taxi S Sir Hubert Wilkins Rd Layoff Area Post James Schofield Drive Office Airport Comley St. Management TAE Centre National Drive Western Link Road TAE Entry Cobham Aviation Pilatus Exit Butler Blvd Services Australia Fred Custance St Rental Car BURBRIDGE Sharp Exit Return BUSINESS Rossair Entry Terminal Rex PARK Car Park T1 Pick-up Arrivals REX & Drop-off Delivery James Schofield Drive Staff Point A SAPOL Car Park Link Aviation Bridge House Toll Priority Alliance Charter Plaza Hangar & Tour Valet Butler Blvd Buses Reception Cheap as Chips Public Disabled Boart Pick-up & Thermo QF Bus Longyear Stop Drop-off Agility TNT Fisher General Hangar Scientific Aviation Delivery Point B B111 Long Term Car Park Shuttle Long Term Staff Car Park Car Park Chauffeur Entry Entrance Taxi Main Vehicle Long Term Pick-Up Parking Car Park Rank Shuttle Vickers Vimy Memorial Control Tower Qantas Freight Gate J Airside Access GENERAL VIEW Perimeter Road Sir Reginald Ansett Drive Australian Helicopters Perimeter Road Sir Reginald Ansett Drive HARBOUR TOWN SHOPPING CENTRE Medstar Tapleys Hill Road Helistar Tower Road Airservices Australia Royal Flying Doctor Service Airservices Australia Navaid Rd AFP K9 Facility Beau’s Guide Dogs Pet Hotel Bureau of Meterology Navaid Road ■16 Aelia Duty Free (Intl)
    [Show full text]
  • 2163004 Website Terminal Map-Level 00+Level 02 V1.1
    Services + Food + Ground Amenities Transport Money Beverage Retail Level Assistance Phone A Thrifty 5 ANZ Bank ATM 2 Bumbu 16 Aelia Duty Free International Disabled Toilets B Enterprise $£ Travelex Currency Exchange 7 Cafe Terra Rosa 23 Airport Pharmacy Escalator C Avis ATM Rediteller ATM 19 Cibo Espresso 10 Australian Way i Information Booth D Europcar 41 Tourist Refund Scheme 28 Cocolat 9 Carry On Lifts E Budget 7$ Travelex Foreign Exchange ATM 11 Coopers Alehouse Pop-up 14 Colonel Light Corner Store Prayer Room F Hertz 2 Travelex (International - Level 0) 30 Fleurieu Kiosk 3 Icons South Australia Parent Rooms 60 Valet Parking 16B Travelex (International - Level 2) 1 Hudsons Coffee / Outdoor Area 12 MAC Cosmetics Public Phones Disabled Pick-Up / Drop-Off 29 Hudsons Coffee 5 News Link Adelaide Public Toilets Bus 17 Hungry Jacks 16A NewsLink (International) Showers Taxi Drop Off 61 Krispy Kreme 26 Relay / Relay Pop-up Stairs 5A 4 Rip Curl 3 Subway 18 Seed Other 27 Shades Sunglasses 1 To Atura 11 1 Hotel 8 Tech2Go B ATM GATE Rex Gate Lounges A 5 C D E F 61 4 Taxi Drop-Off 25 Witchery 50 i Arrivals 60 Domestic & Regional Construction Hoarding Intl. Meet & Greet 11 WHSmith Convenience Store Baggage Reclaim 1 Atura Circuit Disabled Drop Off Disabled Pick-up & Pick-Up Area Drop-off International Long-Term Car Park Arrivals REX Bus Shuttle Shuttle Bus Check-In Valet Parking International 2 Aviation House Terminal Expansion Baggage Reclaim Delivery Point A (Northern Screening) Delivery Point B (Southern Screening) Level 2 Check-In Check-In T1 Admin Security Screening Qantas Club 4 3 7$ 2 $ 28 27 26 25 18 ATM £ EXIT Virgin Australia Terminal Expansion 23 Lounge 5 Construction Area 12 International For Terminal Expansion Departures Rex 5A 17 Lounge Outwards 30 11 8 9 10 16 GATE 7 Customs 29 Rex GATE 50 19 Departures 10 16B 41 14 16A 26 GATE GATE GATE GATE GATE GATE GATE GATE GATE GATE GATE GATE GATE GATE 26 25 24 23 22 21 20 19 18 16 15 14 13 12 Terminal 1 Ground Level / Level 2 Information is correct as at 16 January 2020 and is subject to change without notice | Dwg.
    [Show full text]
  • Friends of the South Australian School of Art, Inc. Newsletter PATRON: DR JEFFREY S M a R T a O
    Friends of the South Australian School of Art, Inc. Newsletter PATRON: DR JEFFREY S M A R T A O A B O U T T H E VOLUME 4, ISSUE 3 DECEMBER 2012 FRIENDS OF S A S A , I N C The Friends of the South Australian School of Art Adelaide’s Festival of Smart’s (SASA) aim to promote the work, ver the past several months, Adelaideans have history, and development of o certainly been treated to a feast of Jeffrey Smart’s the South paintings, drawings and other ephemera associated with his Australian School life and work. This ‘Festival of Smart’s’ began with the of Art, using the opening, on 12th October, of the Master of Stillness: Jeffrey outstanding expertise, Smart paintings 1940-2011 exhibition at the Anne & Gordon experience and Samstag Museum of Art. Curated by long time friend, Barry collegial nature of Pearce, the exhibition presents the iconic and unique works its past and created by Jeffrey Smart in Sydney from 1951 and later in present scholars Jeffrey Smart, Morning Practice, Baia, 1969, Oil on and staff. Italy where he now lives. The Samstag Museum website has this to say about the works in this exhibition: canvas, 58.0 x 81.0 cm , Collection Mr and Mrs Dick and Barbara Senn, California, USA. © Jeffrey Smart. I N S I D E … Smart is Australia’s iconic master of the urban vision – his Image reproduced courtesy Anne & Gordon Samstag works feature industrial wastelands and concrete streetscapes Museum of Art. Jack Condous, 2 Inaugural President of with precise attention to clean lines, composition and geometry.
    [Show full text]
  • Make the Most of the Moment. Make the Most of the Moment
    T1 SHOPPING GUIDE Make the most of the moment. Make the most of the moment. Mention the word ‘airport’ and images of travelling, holidays and You can choose from an array of shops, cafés and bars, and relaxing in exotic destinations come to mind. It also brings to experience quality shopping for gifts, souvenirs or the perfect mind patiently waiting at the gate before boarding your aircraft. treat for yourself. You’ll enjoy world-class service, and discover new places to relax and enjoy your time, whether it’s before But Adelaide Airport’s T1 is so much more than an airport terminal. or after a flight or while you’re waiting to meet someone. There is a vast array of things to do and see before your flight. Within these pages, you’ll find a guide to all of these It’s the perfect opportunity to make the most of the moment and experiences and more. That’s why we say next time you’re find a collection of iconic South Australian brands rubbing at T1, make the most of the moment. shoulders with some of Australia’s best-known stores. From beer to boots, cosmetics to chocolate, gourmet foods to great wines, you’ll find the best that South Australia offers all in one place. n Airport Pharmacy n Australian Way n Bijoux Terner n Billie Chu Whether you’re looking to Discover the very best of Bijoux Terner dedicates itself Discover the very best stock up on a great Aussie Australia from Australia’s to creating elegant and authentic South East Asian sunscreen, need headache leading gift and souvenir store.
    [Show full text]
  • Council Agenda NOTICE of MEETING
    Council Agenda NOTICE OF MEETING Notice is hereby given that an ordinary meeting of Council will be held in the Council Chamber – Glenelg Town Hall Moseley Square, Glenelg Tuesday 26 March 2019 at 7.00pm Justin Lynch CHIEF EXECUTIVE OFFICER 1 City of Holdfast Bay Council Agenda 26/03/19 Ordinary Council Meeting Agenda 1. OPENING The Mayor will declare the meeting open at 7:00pm. 2. KAURNA ACKNOWLEDGEMENT We acknowledge Kaurna people as the traditional owners and custodians of this land. We respect their spiritual relationship with country that has developed over thousands of years, and the cultural heritage and beliefs that remain important to Kaurna People today. 3. PRAYER Heavenly Father, we pray for your presence and guidance at our Council Meeting. Grant us your wisdom and protect our integrity as we carry out the powers and responsibilities entrusted to us on behalf of the community that we serve. 4. APOLOGIES 4.1 Apologies Received 4.2 Absent 5. ITEMS PRESENTED TO COUNCIL 6. DECLARATION OF INTEREST If a Council Member has an interest (within the terms of the Local Government Act 1999) in a matter before the Council they are asked to disclose the interest to the Council and provide full and accurate details of the relevant interest. Members are reminded to declare their interest before each item. 7. CONFIRMATION OF MINUTES Motion That the minutes of the Ordinary Meeting of Council held on 12 March 2019 be taken as read and confirmed. Moved Councillor _______, Seconded Councillor ________ Carried 8. PUBLIC PRESENTATIONS 8.1 Petitions ‐ Nil 8.2 Presentations ‐ Nil 8.3 Deputations ‐ Nil 2 City of Holdfast Bay Council Agenda 26/03/19 9.
    [Show full text]
  • Fine Arts 2014–15
    2014–15 Fine Arts 2014–15 Acknowledgements All works © the artists and architect Antonella Salvatore and Inge Lyse Hansen, John Cabot University, Rome Editor: Marco Palmieri Translations: Beatrice Gelosia Juliet Franks, The Ruskin School of Art, University Graphic design: Praline of Oxford, Oxford Printed in Belgium by Graphius Sarah Linford, Accademia di Belle Arti di Roma, Rome Published in 2015 by the British School at Rome Anna d’Amelio Carbone, Fabrizio Del Signore, Adrienne Drake, 10 Carlton House Terrace Niccolò Fano, Hou Hanru, Manuela Pacella, Armando Porcari, London SW1Y 5AH Carolina Pozzi, Donatella Saroli, Marcello Smarrelli, Carmen Stolfi British School at Rome Via Gramsci 61, 00197 Rome Giulia Carletti, Francesca Gallo, Stella Rendina, Anne Stelzer Registered Charity 314176 Photography courtesy of the artists and architects, except: Roberto Apa (pages 7, 8, 10, 11, 13, 16–19, 22–37, 40–5, www.bsr.ac.uk 48–51), Grant Hancock (pages 20, 21) and Don Hildred (pages 46, 47) ISSN 1475-8733 ISBN 978-0-904152-73-9 The projects realised by Angela Brennan, Gregory Hodge, Susan Norrie and Mona Ryder have been assisted by the Commonwealth Government through the Australia Council, its Arts funding and advisory body. The Incorporated Edwin Austin The Derek Hill Foundation Abbey Memorial Scholarships Nicholas Berwin Charitable Trust Contents 4 Preface: Christopher Smith 6 Introduction: Marco Palmieri Exhibitors 16 Georges Audet 18 Angela Brennan 20 Nic Brown 22 Adam Nathaniel Furman 24 Paul James Gomes 26 Rowena Harris 28 Gregory Hodge 30 Alexi Keywan 32 David McCue 34 Gina Medcalf 36 Nancy Milner 38 Susan Norrie 40 Catherine O’Donnell 42 Gill Ord 44 Florian Roithmayr 46 Mona Ryder 48 Daniel Sinsel 50 Emily Speed 52 Biographies 63 BSR Faculty of the Fine Arts and Staff Preface / Prefazione The community of artists at the BSR is not only the La comunità di artisti residenti alla BSR non è costituita community of any given year, but stretches back across soltanto dal gruppo di ogni singolo anno, ma si a century.
    [Show full text]
  • Employees' Perceptions of Change and Change Management Within A
    Interview—Growing by franchise: a case study of Cibo Espresso Anthony Lowe Interview—Growing by franchise: a case study of Cibo Espresso Anthony Lowe1 Introduction In the second of this series, an interview is held with Roberto Cardone. It offers valuable insights into key business and management topics like new venture creation, branding, franchising, target marketing and merger. Roberto Cardone is Brand Man for Cibo Espresso, a chain of coffee houses in Adelaide, South Australia. He is one of four founding partners of the company (established in 2000) and has a background in restaurant management and ownership. The company has grown rapidly and this interview explores Roberto’s role in its success and changing structure. The interview was, in fact, spread over two occasions. Associate Professor Anthony Lowe conducted the second interview and wrote the commentary that matches the findings to the literature. 1 Australian Institute of Business 96 | P a g e Interview—Growing by franchise: a case study of Cibo Espresso Anthony Lowe The Interview For a start, how would you describe the Cibo Espresso brand? If it were a person it would be someone who is warm and generous, the kind of person who lifts your spirits every day We are offering a true Italian experience. All four of the founding partners were either born in Italy or have at least one Italian parent. We wanted to bring to Australia a sense of the atmospheric coffee bars that line the narrow streets and piazzas of Rome. Straplines like ‘fresh from Italy’ and ‘a little Italy’ are about branding more than marketing.
    [Show full text]