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SPRK Reference Guide Version 3.6 SPRK Reference Guide Version 3.6 All designs and content within this document are copyrighted, unless otherwise stated. Revision History Date of Version Author Revision Description Feedback Email Issue Address Mar 31, 2009 1.0 Robert Lowry Final [email protected] Feb 20, 2010 2.0 Robert Lowry Final [email protected] Mar 31,2010 2.1 Robert Lowry Final [email protected] Nov 15, 2010 2.3 Tina Lowry UAT Version [email protected] Nov 22, 2010 2.3.1 Tina Lowry Correct Version Footer - UAT [email protected] Nov 24, 2010 2.3.2 Tina Lowry Ticketing Work Flow - UAT [email protected] Dec 15, 2010 2.3.3 Tina Lowry Production Version [email protected] Seat Optimization workflow & Tkt Exchange Improvements Jan 12, 2011 2.3.4 Tina Lowry Delete a Stored Fare [email protected] Split PNR Jan 20,2011 2.3.5 Tina Lowry Saving a Trip [email protected] March 17, 2011 2.4 Tina Lowry Revising SPRK to 2.4 [email protected] April 10, 2011 2.4.1 Tina Lowry Airline Merchandising- Ancillary and [email protected] Merchandizing Trigger Matrix Table change April 12,2011 2.4.2 Tina Lowry Passenger Name Record – Adding Name, [email protected] Frequent Flyer& Infant - even Infant must have name & gender April 15,2011 2.4.3 Tina Lowry Passenger Name Record – Quick Profile section [email protected] added April 18, 2011 2.4.4 Tina Lowry Service Fee – Agency Service Fee new Chapter [email protected] added April22, 2011 2.4.5 Tina Lowry Ticketing – Auto-Exchange Process section – [email protected] Enhance fee exchange May 03, 2011 2.4.6 Tina Lowry Passenger Name Record – Quick Traveler – added [email protected] new Quick Traveler(s) screen May 03, 2011 2.4.7 Tina Lowry Ticketing – Auto-Exchange Process – ability to add [email protected] Waiver Code May 05, 2011 2.4.8 Tina Lowry Converting SPRK Reference Guide to new [email protected] template May 09, 2011 2.5 Tina Lowry Changes to Queue table, Email Confirmation & [email protected] Non-Air Products June 28, 2011 2.8 Tina Lowry Added Pay for Seats to Creating a Trip; updated [email protected] Ticketing, updated Queue Management July 14, 2011 3.0 Tina Lowry Creating a Trip; updated Booking a Flight using the [email protected] Pin icon August 25, 3.0.6 Tina Lowry Changed “Ticket” to “Issue Document” & added [email protected] 2011 Disclaimer September 27, 3.0.6.1 Tina Lowry Added “figure” numbers to all screen shots and [email protected] 2011 tables in document Page 1 SPRK Reference Guide Date of Version Author Revision Description Feedback Email Issue Address January 31, 3.5 Tina Lowry Complete revision for SPRK 3.5 new features and [email protected] 2012 enhancements March 15, 2012 3.5 Tina Lowry Convert document to “Any Airline” [email protected] April 16, 2012 3.5.1 Tina Lowry Completed conversion to “Any Airline” [email protected] April 16, 2012 3.5.1 Ben Davidson Edited all chapters of “Any Airline’ [email protected] April 30, 2012 3.6 Tina Lowry Entered new enhancements for 3.6 [email protected] May 9, 2012 3.6 Ben Davidson Edited new chapters for 3.6 [email protected] All designs and content within this document are the copyright of ©Farelogix, Inc., unless otherwise stated. All Rights Reserved. Version 3.6 Page 2 SPRK Reference Guide Document Disclaimer New enhancements to the SPRK product may outpace the revision of this document, which can cause screen field names and button names to be different than referenced in the document. We are constantly working on keeping this document current with product changes, but if you see a discrepancy, please ensure that you have the latest version. You may find the latest version in the SPRK Agent Portal (the link is found on the SPRK product), or you can request the latest version from the help desk or your project implementation manager. We also use fictitious names when showing travelers’ names and addresses. Any similarities to a real person or address are purely coincidental and unintentional. All designs and content within this document are the copyright of ©Farelogix, Inc., unless otherwise stated. All Rights Reserved. Version 3.6 Page 3 SPRK Reference Guide Contents Introduction ..................................................................................................................... 8 Login .................................................................................................................................. 9 The Welcome Screen ..................................................................................................... 9 The Auto‐Login .............................................................................................................. 9 Getting Started ............................................................................................................... 10 The Reservation Screen .............................................................................................. 10 Special Links ................................................................................................................ 10 The Icons ...................................................................................................................... 11 Passenger Name Record (PNR) Management.......................................................... 12 Entering Passenger Information ................................................................................ 12 Quick Traveler ....................................................................................................................... 12 Quick Profile .......................................................................................................................... 13 Transferring a Profile ............................................................................................................ 15 Adding Traveler Information Manually ................................................................................ 16 Adding Name, Frequent Flyer and Infant ............................................................................. 17 Composite Names ................................................................................................................. 18 Adding a Form of Payment ................................................................................................... 18 Split Payment ........................................................................................................................ 20 Pagos Parcelados .................................................................................................................. 21 Adding a Telephone Number ................................................................................................ 23 Adding an Email Address ...................................................................................................... 24 Adding an Address ................................................................................................................ 25 APIS, SSR, OSI, and Remarks ....................................................................................... 26 APIS ....................................................................................................................................... 26 SSR ........................................................................................................................................ 29 OSI ......................................................................................................................................... 31 Remarks ................................................................................................................................ 31 Creating a Trip ............................................................................................................... 33 Adding a Flight ............................................................................................................. 33 Booking a Flight ........................................................................................................... 35 Splitting a Passenger Name Record (PNR) for a Booked Flight .............................. 40 Direct Sell ..................................................................................................................... 41 Saving a Trip ................................................................................................................ 43 Flight Information (FLIFO) ......................................................................................... 44 Flight Options .............................................................................................................. 46 Include or Exclude an Airline ................................................................................................ 47 All designs and content within this document are the copyright of ©Farelogix, Inc., unless otherwise stated. All Rights Reserved. Version 3.6 Page 4 SPRK Reference Guide Include an Alliance ................................................................................................................ 48 Select a Transfer Point .......................................................................................................... 48 Select the Number of Stops .................................................................................................. 49 Select a Cabin or Booking Class ............................................................................................ 49 Groups .........................................................................................................................
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