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WEEK ENDING 24 DECEMBER 2005 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS

1 National Rail London area product changes and retail information from 2 January 2006 * 2 National Rail Best Western Hotels 2 for 1 offer

3 National Rail Railcard leaflets in alternative formats

4 Central Trains Summary of fares review January 2006

5 Central Trains Cheap Day ticket restrictions Christmas 2005

6 GNER Coach relettering and Quiet Coach move * 7 Hull Trains New product – Pioneer Advance * 8 Southern Southern stations re-zoned * 9 TransPennine Express Launch of TPE Advance * 10 National Rail Distribution of NFM 92 and LFMs *

National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS

The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office.

1. ITEMS YOU SHOULD HAVE RECEIVED

PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 2 below]

None

2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF

Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533

3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 600 2149, Fax: 0870 600 5533, E-mail: [email protected]

2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF * 1 TRAVEL AGENTS

London Area Product Changes & Retail Information from 2 January 2006

A) Travelcard Area renamed ‘London Fare Zones Area’ As a consequence of the extension of Train Tube zonal fares (see item B), the current ‘Travelcard Area’ and ‘Travelcard Map’ published in Section K of the NFM, will in future be referred to as the ‘London Fare Zones Area’ and ‘London Fare Zones Area Map’ respectively. B) Train Tube fares scheme extended The Train Tube Fare scheme is extended to include A Zone 1 only fare, and First Class fares for all zonal combinations priced at 1.5 x Standard Class rate Please note that for some journeys a Day Travelcard will be cheaper. Further information and fares are shown in NFM 92, Section L. C) Single Zone and Two Zone Period Travelcard pricing The price of a period Travelcard for Zone 1 (R1) and Zones 1 & 2 (R12) will be the same, and also, the price of a single zone period Travelcard for zones 3, 4, 5 or 6 will be the same as that for two adjacent zones. For example a period Travelcard for Zone 3, is the same price as a period Travelcard for Zones 2&3 and 3&4. Customers requesting a single zone period Travelcard should be advised accordingly and an appropriate 2-zone Travelcard issued. From this date please also note that child rate period Travelcards are 50% of the corresponding adult price. D) ‘In-boundary’ Family Travelcard withdrawn Wholly ‘In-boundary’* Family Travelcards are withdrawn. Train Companies continuing to offer ‘Outboundary’ Family Travelcards are shown in Section K of NFM 92. * NB also withdrawn from LU Metropolitan Line stations beyond Moor Park that are outside the fare zone area and from Ewell West (SWT) E) ‘In-boundary’ All Zones Off-Peak Day Travelcard - Railcard Discounts The reduced price All Zones Off-Peak Day Travelcard fare for holders of national Railcards, Network Railcard and Annual Gold Card holders remains at £4.80 and at £1.00 for up to 4 accompanying children (aged 5-15) where this is permitted. F) Photocard Requirements Photocards are required to buy adult and child rate season tickets as follows:- Adults For any 7-day or longer period Rail Only season (NB. Not required for wholly ‘In-boundary 7-day Travelcards) For any monthly or longer period Travelcard Season EXCEPT when issued on Oyster Children (aged 5 -15) For any 7-day or longer period ‘Rail Only’ season or Travelcard But Note: i) National Rail stations and outlets can accept either a National Rail Child photocard, or where the ticket is for a wholly 'In-boundary' journey with either a Travelcard or Rail Only season, a TfL 'Under 16 (Child) Oyster photocard.

3 Old style TfL '5-10' and '11-15' Child photocards should only be accepted for travel in conjunction with tickets issued prior to 2nd January 2006. ii) London Underground stations and other TfL outlets ONLY accept 'Under 16 (Child) Oyster Photocards' EXCEPT at designated London Underground ticket offices (see Section 6 for details), where children presenting a National Rail issued Child photocard can be issued with a 'Rail Only', NOT Travelcard, season 16 & 17 year olds Holders of a valid TfL ‘16-17’ Photocard can purchase a 'Child' rate 7-day or longer period Travelcards valid wholly within the London Fare Zone area only.Tickets can be issued using appropriate period Travelcard mag stripe ticket stock or loaded on to Oyster, but not dated to expire beyond the date shown on the ’16-17’ Photocard. 18+ Students Holders of a valid TfL Student Oyster Photocard can purchase adult 7-day and longer period Travelcards valid wholly within the London Fare Zone area at a discount of 31%. Tickets can be issued using appropriate period Travelcard mag stripe ticket stock or loaded on to Oyster, but not beyond the expiry date of the Student Oyster photocard. G) London Underground (Tube) Carnet Tickets withdrawn London Underground Carnet tickets are being withdrawn. Carnets issued prior to 2 January 2006 will continue to be valid for up to 12 months from the date of issue for travel on London Underground and Thameslink services within Fare Zone 1 only. H) London Connections, London & the South East and London Fares Zones (formerly Travelcard) Maps These maps have been updated to reflect train service changes from 11 December, and the station zonal changes from 2 January 2006 as detailed in item 8 (Southern Station Rezoning). Supplies of the ‘London Connections’ and ‘London & the South East’ station posters, and also the fold-up pocket guides have been delivered to TOC distribution depots. Please note however that as the station rezoning changes are not effective until 2 January, the London Connections poster version is embargoed and must not be displayed before this date.

Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 2 ON-TRAIN STAFF TRAVEL AGENTS Best Western Hotels 2 for 1 Offer

From 3 January to 31 March 2006, National Rail and Best Western will offer customers 2 nights accommodation for the price of 1 at participating hotels. This offer will be promoted with Leaflets racked at staffed stations from mid-December and throughout the promotion period; A website featuring the offer, with links from the National Rail website (www.nationalrail.co.uk) and some TOC websites; Online advertising funded by Best Western. Customers may visit their local staffed station for leaflets and travel information. You can help to make this special offer a big success by Displaying leaflets in racking very prominently at stations; Making yourself familiar with the offer; Ensuring there is a good supply of leaflets at the booking/enquiry office and handing them out to travellers where appropriate. Customers can get further information on hotels participating in the offer from the Best Western website – www.bestwestern.co.uk/2for1 or by ringing Best Western on 0845 33 00 494. To book their break customers need to: Buy a rail ticket from any station ticket office, TOC website/telesales centre or rail appointed travel agent; Check www.bestwestern.co.uk/2for1 for a list of participating hotels; Call Best Western Central Reservations on 0845 33 00 494 quoting 2 for 1 for prices and to book. Customers will receive confirmation of the booking from Best Western in the post, by fax or by e-mail.They need to check the details are correct and then take the confirmation along to their hotel when they stay.Customers do not need any vouchers to take up this offer. They simply need to produce their rail tickets at their chosen hotel to validate their booking. This offer is also valid for customers with Season Tickets and TOC staff. They will just need to show their Season Ticket or staff travel pass at the hotel to validate their booking. Travel Agents can participate in this offer by issuing rail tickets, although publicity will only be available at stations and on the website. Need to know more? Contact your TOC Marketing Department or ATOC Marketing (020 7841 8061)

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 3 ON-TRAIN STAFF TRAVEL AGENTS Railcard Leaflets In Alternative Formats

The Senior Railcard,Young Persons Railcard, Family Railcard and Network Railcard leaflets are now available in large print, Braille and on audio CD for customers who may require them. If you should receive a request from customers for this literature in alternative formats, then please advise them to contact the Customer Correspondence Manager by phoning 020 7841 8058, by email to [email protected] or by writing to Railcards Correspondence Manager, 3rd Floor, 40 Bernard Street, London WC1N 1BY and we will arrange for the relevant version to be sent directly to the customer. Thank you for your continued support. ATOC Marketing 020 7841 8053

6 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 4 ON-TRAIN STAFF TRAVEL AGENTS Central Trains Summary of Fares Review – January 2006

Please find below details of price changes that will take effect from 2 January 2006. General fares increases will be as follows: Standard Day Singles/Returns* 3.9% Rangers/Rovers 3.9% Saver Single/Returns* 3.9% Robin Hood Line Flexisaver 3.9% Season tickets 3.9% First Class fares 3.9% Cheap Day Single/Returns 3.9% Standard Open Singles/Returns 6.4% (* Some Standard Day Single, Standard Day Return and Saver fares will be increased by the maximum 6.4%) Central Value All Central Value 1, 3 and 7 Single and Return fares will be increased by £1.00. New Central Value fares have been created for Stafford - Liverpool, Cheltenham - Newport and Tamworth - Gloucester. Centro (West Midlands PTE) Centro have applied percentage increases to fares (including zonal season tickets) within the West Midlands Travel To Work area of between 3-4%. Centrocard add-on fares have also been increased. Coventry Airport A new bus add-on fare has been created which will be available for sale from 2 January 2006. The ticketing destination is “Cov Airport Bus Link” (H378) Details and fares are shown in the RailLinks manual for NFM 92 and will also be distributed in a Central Trains Retail merchandiser. This new add-on has been set up on behalf of Centro (W Midlands PTE) and will provide a “through” journey opportunity to the newly opened Coventry Airport. East Midlands Airport via Loughborough (J470) The ticketing destination has been changed to read “E Mids Airport via Lough”. This will make it consistent with the new bus add-ons to East Midlands Airport via Nottingham and Derby. Shirerider bus add-on (H790) Due to an extremely low take up the above bus add-on will be withdrawn from 2 January 2006. Other actions: Nuneaton – Hinckley Fares on this journey have been made consistent in each direction after various requests from staff and customers. This has resulted in a larger than average increase in the fares from the Nuneaton direction, however a new Cheap Day Return has been introduced. Stafford – Runcorn The current First Class fare is higher than the equivalent fare to Liverpool therefore it has been reduced to remove the anomaly. Stoke – Stafford Local rail services between Stoke and Stafford calling at Norton Bridge, Stone, Barlaston & Wedgwood have been replaced with local buses. All existing tickets between these points have now been amended and replaced with new “bus only” ticket types. Birmingham – Nottingham The Standard Open Single (SOS) on the above journey was priced at a level lower than the SOS between Birmingham – Loughborough. The fare has now been increased to £15.90 to remove the anomaly. Alton Towers Alton Towers “All in One” fares have been reviewed and will be available for sale from 1 April 2006, when Alton Towers re-opens, until 28 October 2006. Information will be briefed to relevant staff through a Retail Merchandiser nearer the opening date. Revenue Strategy Team Central Trains

7 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 5 ON-TRAIN STAFF TRAVEL AGENTS Central Trains Cheap Day restrictions – Christmas 2005

As in previous years and detailed in Retail Manual Part Two, Central Trains and Centro will lift Cheap Day Return restrictions between Christmas and New Year. The following days will be classed as Bank Holidays with regard to Cheap Day Returns: Wednesday 28th December 2005 Thursday 29th December 2005 Friday 30th December 2005 This will mean that Cheap Day Returns will be valid all day, on these days. This ruling will apply to all Cheap Day Return fares priced by Central Trains, including those wholly within the West Midlands County (Centro) area (coded RCL and PWM in National Fares Manuals). Note: this ruling will not apply to Centro Daytripper tickets and the Two-week Off-Peak Centrocard which will continue to be only available after 0930. The following days are officially classed as public holidays so restrictions are also lifted on all Cheap Day Returns throughout the rail network: Monday 26th December 2005 Tuesday 27th December 2005 Central Trains will not be lifting any restrictions on Saver fares. Pricing Manager Central Trains 05 41212

8 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 6 ON-TRAIN STAFF * TRAVEL AGENTS GNER Coach relettering & Quiet Coach move 11 December 2005

The Mallard rebuild programme is now complete and the GNER White Rose trains are returning to Eurostar Ltd. This provides the opportunity to introduce a number of changes to our trains that will benefit our passengers. Summary GNER’s Fleet now comprises 30 Mallard electric and 11 HST diesel trains The lettering on each train type will be further harmonised The Quiet Coach will “move” from Coach D to Coach B The Standard Wheelchair-accessible coach will now be Coach F Guard’s Vans on trains will become “virtual coaches” for cycle reservations: – P for Mallards, A for HSTs so cycles get an allocated place New signage will support these changes on stations and in the trains. New order of coaches London/South North HST “A” M L J G F E D C B Mal “P” M L K H F E D C B What this means Whatever the train-type, the coach letter will be the same in most cases at the same point on the platform. To summarise: Coach Features A – Bike spaces on HST trains in the Guard’s van (TGS) B–Standard Quiet Coach, all trains C,D,E – Standard Coaches, all trains F – Standard Wheelchair Accessible Coach, all trains Accessible toilet, all trains G – HST Standard Coach H – Mallard Café-Bar Coach and Standard seating J – HST First Class Restaurant and Buffet Coach K – Mallard First Class Coach L – First Class Wheelchair Accessible Coach, all trains (Mallards also have accessible toilet) M – First Class Coach, all trains P – Bike spaces on Mallard trains in the Guard’s van (DVT)

9 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 7 ON-TRAIN STAFF * TRAVEL AGENTS Launch of HT Pioneer Advance

Ticket Outward Validity Return Validity Break of Journey Code Class Name Single or Return Day Time Day Time Out Return HT3 First HT Pioneer 1st Return Date on Time on Date on Time on No No Advance Return Ticket Ticket Ticket Ticket HT1 First HT Pioneer 1st Single Date on Time on No No Advance Single Ticket Ticket HT4 Standard HT Pioneer Std Return Date on Time on Date on Time on No No Advance Return 3 Ticket Ticket Ticket Ticket HT2 Standard HT Pioneer Std Single Date on Time on No No Advance Single 3 Ticket Ticket HTT Standard HT Pioneer Std Return Date on Time on Date on Time on No No Advance Return 2 Ticket Ticket Ticket Ticket HTA Standard HT Pioneer Std Single Date on Time on No No Advance Single 2 Ticket Ticket HT6 Standard HT Pioneer Std Return Date on Time on Date on Time on No No Advance Return 1 Ticket Ticket Ticket Ticket HTS Standard HT Pioneer Std Single Date on Time on No No Advance Single 1 Ticket Ticket

Ticket Pre-booking Reservations Discounts Refunds Code requirement compulsory? Child Railcard Group HT3 Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HT1 Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HT4 Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HT2 Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HTT Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HTA Before 1800 Yes 50% 34% Not available Subject to £10 cancellation previous day* charge HT6 Before 1800 Yes Not available Not available Not available Not Permitted previous day* HTS Before 1800 Yes Not available Not available Not available Not Permitted previous day*

*Reservations are advertised to the public for sale until 1800 on the day prior to travel. However, if a service has not sold out, then the system will allow reservations until 2 hours before scheduled departure, and should be used.

Description Conditions • Hull Trains has replaced its previous advance purchase Passengers Passengers can trade can up trade to any up other to any First other or Standard First or range of fares with a similar set of highly flexible single Class ticketStandard before Class departure ticket of before the first departure reserved oftrain. the and return fares. Passengersfirst reserved pay the difference, train. Passengers if one exists, pay plus the a £10 change fee. • Passengers can tailor ticketing options to their individual difference, if one exists, plus a £10 change fee. Once the first reserved train has departed, tickets have no travel needs (i.e. Outward journey in First Class and value, and a new fare must be purchased. Return in Standard) • Once the first reserved train has departed, Reservationstickets have no value, and a new fare must be Strict reservationspurchased. controls apply in both directions. Free Availability seat reservations must be obtained for all journeys prior to Hull Trains Pioneer Advance fares are available on most flows ticket issue. on the Hull Trains’ route between Kingston Upon Hull and ReservationsIssuing Instructions London King’s Cross. StrictStations/Agents reservations will findcontrols all fares apply download in both to directions. all ticket Freeissuing seat systems. reservations must be obtained for all journeys prior to ticket issue.

10 HULL HOWDEN DONCASTER GRANTHAM 8126 8071 6417 6469 LONDON TERMINALS LONDON TERMINALS LONDON TERMINALS LONDON TERMINALS rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY 071 c 071 c 071 c 071 c HT (S) (R) HT (S) (R) HT (S) (R) HT (S) (R) FO 83.00 166.00 FO 80.00 159.00 FO 69.50 139.00 FO 52.00 104.00 SO 48.50 97.00 SO 47.00 94.00 SO 40.00 80.00 SO 26.00 52.00 SV 9D 64.50 SV 9D 62.50 SV 9D 59.50 SV 9D 42.00 rte AP HULLTRNS ONLY rte AP HULLTRNS ONLY rte AP HULLTRNS rte AP HULLTRNS 475 p c 475 p c ONLY 475 p c ONLY 475 p c HT (S) (R) HT (S) (R) HT (S) (R) HT (S) (R) HT3 82.00 HT3 80.00 HT4 56.00 HT4 36.00 HT1 41.00 HT1 40.00 HT2 34.00 HT2 24.00 HT4 60.00 HT4 58.00 HTT 35.00 HTT 25.00 HT2 39.50 HT2 38.50 HTA 23.00 HTA 16.50 HTT 44.00 HTT 42.00 HTA 30.00 HTA 28.00 HT6 30.00 HT6 30.00 HTS 15.00 HTS 15.00 BROUGH SELBY RETFORD 8051 8201 6511 LONDON TERMINALS LONDON TERMINALS LONDON TERMINALS rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY 071 c 071 c 071 c HT (S) (R) HT (S) (R) HT (S) (R) FO 83.00 166.00 FO 80.00 159.00 FO 59.50 119.00 SO 48.50 97.00 SO 47.00 94.00 SO 34.00 68.00 SV 9D 64.50 SV 9D 62.50 SV 9D 49.50 rte AP HULLTRNS ONLY rte AP HULLTRNS ONLY rte AP HULLTRNS 475 p c 475 p c ONLY 475 p c HT (S) (R) HT (S) (R) HT (S) (R) HT3 82.00 HT3 80.00 HT4 46.00 HT1 41.00 HT1 40.00 HT2 30.50 HT4 60.00 HT4 58.00 HTT 30.00 HT2 39.50 HT2 38.50 HTA 20.00 HTT 44.00 HTT 42.00 HTA 30.00 HTA 28.00 HT6 30.00 HT6 30.00 HTS 15.00 HTS 15.00

LONDON TERMINALS LONDON TERMINALS LONDON TERMINALS LONDON TERMINALS 1072 1072 1072 1072 HULL. 8126 SELBY 8201 GRANTHAM 6469 RETFORD 6511 rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY 071 c 071 c 071 c 071 c HT (S) (R) HT (S) (R) HT (S) (R) HT (S) (R) FO 83.00 166.00 FO 80.00 159.00 FO 52.00 104.00 FO 59.50 119.00 SO 48.50 97.00 SO 47.00 94.00 SO 26.00 52.00 SO 34.00 68.00 SV 1B 64.50 SV 1B 62.50 SV 1B 42.00 SV 1B 49.50 rte AP HULLTRNS ONLY rte AP HULLTRNS rte AP HULLTRNS rte AP HULLTRNS 475 p c ONLY 475 p c ONLY 475 p c ONLY 475 p c HT (S) (R) HT (S) (R) HT (S) (R) HT (S) (R) HT3 82.00 HT3 80.00 HT4 36.00 HT4 46.00 HT1 41.00 HT1 40.00 HT2 24.00 HT2 30.50 HT4 60.00 HT4 58.00 HTT 25.00 HTT 30.00 HT2 39.50 HT2 38.50 HTA 16.50 HTA 20.00 HTT 44.00 HTT 42.00 HTA 30.00 HTA 28.00 HT6 30.00 HT6 30.00 HTS 15.00 HTS 15.00 BROUGH 8051 DONCASTER 6417 HOWDEN 8071 rte HULL TRAINS ONLY rte HULL TRAINS ONLY rte HULL TRAINS ONLY 071 c 071 c 071 c HT (S) (R) HT (S) (R) HT (S) (R) FO 83.00 166.00 FO 69.50 139.00 FO 80.00 159.00 SO 48.50 97.00 SO 40.00 80.00 SO 47.00 94.00 SV 1B 64.50 SV 1B 59.50 SV 1B 62.50 rte AP HULLTRNS ONLY rte AP HULLTRNS rte AP HULLTRNS 475 p c ONLY 475 p c ONLY 475 p c HT (S) (R) HT (S) (R) HT (S) (R) HT3 82.00 HT4 56.00 HT3 80.00 HT1 41.00 HT2 34.00 HT1 40.00 HT4 60.00 HTT 35.00 HT4 58.00 HT2 39.50 HTA 23.00 HT2 38.50 HTT 44.00 HTT 42.00 HTA 30.00 HTA 28.00 HT6 30.00 HT6 30.00 HTS 15.00 HTS 15.00

11 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 8 ON-TRAIN STAFF * TRAVEL AGENTS Southern Stations Re-zoned

From Monday 2 January 10 stations that were outside the London Fares Zones will move to Zone 6. These stations are: Banstead Epsom Downs Tattenham Corner Tadworth Kingswood Chipstead Whyteleafe Whyteleafe South Caterham Upper Warlingham Travelcards will be accepted on London buses running in these areas as per current arrangements. Freedom Passes will be accepted at these stations. However Freedom passes will not be issued to anyone living outside the GLA area. Staff should advise passengers who have purchased or renewed their Season tickets before the 2 January 2006 that we will CHANGEOVER their season ticket, allowing them to benefit from being charged the remainder of their season ticket at the old inboundary zone Travelcard fare. Passengers’ entitlement to Passengers’ Charter Discount is unaffected. The new Season Ticket must start on the day following the surrender of the original ticket and can be issued from any Southern station. Passengers who renew their tickets after 2 January 2006 should be charged the new Travelcard Season Ticket price. Riz Wahid Pricing and Retail Strategy Manager Southern 0208 929 8826

12 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 9 ON-TRAIN STAFF * TRAVEL AGENTS Launch of TPE Advance

During January, TPE will be launching new Advance fares, which are designed to meet the growing demand for Advanced Purchase leisure travel on the TPE network. The range consists of two new Standard and two First Class fares.These new tickets will replace the Super Advance Returns on all TPE journeys from 02/01/2006.These tickets will be between 15 and 45% cheaper than the equivalent Saver fare. TA2 – TPE Standard Advance A Advance Purchase Train Specific product. Available in Standard Class Only. Requires a seat reservation on both Outward and Return legs. Must be purchased by 18:00 on the day before travel. This Product is available as a Return Only. This Product is directly replacing the Super Advanced Returns on TPE Only Routes, so is priced accordingly. Normal Railcard and Child Discounts apply. Tickets will be available on lightly used off peak services right through until 18:00 on the day before travel. On busier services, availability will be reduced, and in some cases the ticket will be withdrawn completely up to 3 days before the departure, subject to the number of bookings. No tickets will be available on peak services. Sold on Route 00485 AP TPE ONLY TB2 – TPE Standard Advance B As Standard Advance A with the following differences: No Railcard Discounts allowable on this product. Only child discounts apply. Priced at approximately 20% below the Standard Advance A product. Tickets will only be available on quieter off peak services. On busier services, availability will be reduced, and in some cases the ticket will be withdrawn up to 7 days before the departure, subject to the number of bookings made. No tickets will be available on peak services. TA1 – TPE First Advance A Advanced Purchase Train Specific product. Available in First Class Only. Requires a seat reservation on both Outward and Return legs. Must be purchased by 18:00 on the day before travel. This Product is available as a Return Only. This Product will be priced at approximately 1.5 times the Standard Advance A product. Normal First Class Railcard and Child Discounts apply. Tickets will be available on lightly used off peak services right through until 18:00 on the day before travel. On busier services, availability will be reduced, and in some cases the ticket will be withdrawn completely up to 3 days before the departure, subject to the number of bookings. No tickets will be available on peak services. Customers will be entitled to the complimentary tea / coffee where available. Sold On Route 00485 AP TPE ONLY

13 TB1 – TPE First Class Advance B As First Advance A but with the following differences: No Railcard Discounts allowable on this product. Only child discounts apply. Priced at approximately 20% below the First Advance A product. Tickets will only be available on quieter off peak services. On busier services, availability will be reduced, and in some cases the ticket will be withdrawn up to 7 days before the departure, subject to the number of bookings. No tickets will be available on peak services. Changes to Travel Plans (Before Boarding) If the outward portion of the customer’s ticket has been used, then the Return portion can be upgraded to the cheapest appropriate walk up ticket. A £5.00 administration charge should also be charged. If the customer wishes to change their travel plans prior to departure, they may upgrade to the cheapest available product. This may include an alternative TPE Advance ticket on a service where there is availability, or the appropriate Walk up Ticket. The customer should be charged the difference between tickets, plus a £5.00 administration fee. Excess Fares to customers once they have boarded The customer should be charged the difference between the appropriate Return walk up ticket, and the fare already charged. In addition to this, a £5.00 administration fee will be charged. When a booked service is missed and the railway industry is at fault, a free excess ticket to cover the journey should be issued. When a booked service is missed and the railway industry is not at fault, the customer must be charged the excess to the cheapest walk up fare, and the £5.00 admin charge. Refunds Surrendered before 18:00 on the day before travel –full refund less the standard £5.00 administration charge. Surrendered between 18:00 on the day before travel and the departure of the actual train of outward travel – 50% refund less £5.00 admin charge. Surrendered after the departure of the actual train of outward travel – no refund. Unused return portion of the TPE Advance – no refund. Upgraded ticket surrendered for refund – treat as two separate transactions to calculate amount of refund to customer; refund the original TPE Advance ticket according to above refund rules plus refund on the excess fare paid according to the upgraded ticket type refund rules. The £5.00 upgrade fee is non refundable. If you have any queries regarding this product, please contact me using the telephone number attached below: Thomas Orr Pricing Manager Tel: 0161 228 8081

14 APTIS TICKET ISSUING INSTRUCTIONS 1 : Set Origin. 2 : Set Destination. 3 : Press [ALPHA ROUTE] and input the route…AP TPE ONLY 4 : Press [START DATE] and input the date of travel if the ticket is being purchased in advance. 5 : Select the Local ticket type button or swipe the barcode for… TPE STD ADV B [OR] TPE STD ADV A 6 : Input the fare and press [ENTER]. 7 : Press [CHILD] if required. If the child fare is not 50% of the adult fare press [FARE O/RIDE] and input the correct fare. 8 : Select Status if required. e.g. SNR CIT. 9 : Press the appropriate method of payment button. 10 : Insert Supplementary/Advance Purchase Ticket Stock.

TRIBUTE TICKET ISSUING INSTRUCTIONS At Journey Input Screen 1 : Select Origin 2 : Select Destination 3 : Select Ticket Type TPE STD ADV B TB2 TPE STD ADV A TA2 4 : Select Route AP TPE ONLY 5 : Select Status PUBLIC 6 : Insert number of Adults/Children. 7 : Insert Outward Date of Travel. 8 : Insert Return Date of Travel. 9 : Press [F2] to obtain fare. 10 : Press [F3] for Timetables. 11 : Press [F4] for Reservations. 12 : Press [F12] and select method of payment. 13 : Press [ENTER] to issue ticket.

APTIS LOCAL PROGRAM INSTRUCTIONS 1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME TPE STD ADV B and press ENTER 4 : Input TKT DISPLAY NAME TPEADVB and press ENTER 5 : Input TKT TYPE CODE BMB and press ENTER 6 : Input PRINT FORMAT No. 02 and press ENTER 7 : HOPPER FED (Y/N)? Y and press ENTER 8 : Input TKT TYPE CATEGORY 90 and press ENTER 9a: Input VAL LEGEND AS ADVERTISED and press ENTER 10 : Input DISCOUNT BIN No. 00 and press ENTER 11 : Input UTS TKT TYPE CODE** 0 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER

15 1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME TPE STD ADV A and press ENTER 4 : Input TKT DISPLAY NAME TPEADVA and press ENTER 5 : Input TKT TYPE CODE BMA and press ENTER 6 : Input PRINT FORMAT No. 02 and press ENTER 7 : HOPPER FED (Y/N)? Y and press ENTER 8 : Input TKT TYPE CATEGORY 90 and press ENTER 9a : Input VAL LEGEND AS ADVERTISED and press ENTER 10 : Input DISCOUNT BIN No. 00 and press ENTER 11 : Input UTS TKT TYPE CODE** 0 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER

APTIS TICKET ISSUING INSTRUCTIONS 1 : Set Origin. 2 : Set Destination. 3 : Press [ALPHA ROUTE] and input the route…AP TPE ONLY 4 : Press [START DATE] and input the date of travel if the ticket is being purchased in advance. 5 : Select the Local ticket type button or swipe the barcode for… TPE 1ST ADV B [OR] TPE 1ST ADV B 6 : Press [1ST] and select option “A : 1ST”. 7 : Input the fare and press [ENTER]. 8 : Press [CHILD] if required. If the child fare is not 50% of the adult fare press [FARE O/RIDE] and input the correct fare. 9 : Select Status if required. e.g. SNR CIT. 10 : Press the appropriate method of payment button. 11 : Insert Supplementary/Advance Purchase Ticket Stock.

TRIBUTE TICKET ISSUING INSTRUCTIONS At Journey Input Screen 14 : Select Origin 15 : Select Destination 16 : Select Ticket Type TPE 1ST ADV B TB1 TPE 1ST ADV A TA1 17 : Select Route AP TPE ONLY 18 : Select Status PUBLIC 19 : Insert number of Adults/Children. 20 : Insert Outward Date of Travel. 21 : Insert Return Date of Travel. 22 : Press [F2] to obtain fare. 23 : Press [F3] for Timetables. 24 : Press [F4] for Reservations. 25 : Press [F12] and select method of payment. 26 : Press [ENTER] to issue ticket.

16 APTIS LOCAL PROGRAM TICKET TYPE DETAILS 1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME TPE 1ST ADV B and press ENTER 4 : Input TKT DISPLAY NAME TPEADVB and press ENTER 5 : Input TKT TYPE CODE BMB and press ENTER 6 : Input PRINT FORMAT No. 02 and press ENTER 7 : HOPPER FED (Y/N)? Y and press ENTER 8 : Input TKT TYPE CATEGORY 90 and press ENTER 9a : Input VAL LEGEND AS ADVERTISED and press ENTER 10 : Input DISCOUNT BIN No. 00 and press ENTER 11 : Input UTS TKT TYPE CODE** 0 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER

1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME TPE 1ST ADV A and press ENTER 4 : Input TKT DISPLAY NAME TPEADVA and press ENTER 5 : Input TKT TYPE CODE BMA and press ENTER 6 : Input PRINT FORMAT No. 02 and press ENTER 7 : HOPPER FED (Y/N)? Y and press ENTER 8 : Input TKT TYPE CATEGORY 90 and press ENTER 9a : Input VAL LEGEND AS ADVERTISED and press ENTER 10 : Input DISCOUNT BIN No. 00 and press ENTER 11 : Input UTS TKT TYPE CODE** 0 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER

17 TICKET TYPE - BMA TPE STD ADVA *EST51$88BMATPE STD ADVA TPE* *DST52ADVA AS ADVERTISED 04A00* *0ST53A000002900000000000000000* *OST540000000000000000000001000* *OST5500000*

TICKET TYPE - BMB TPE STD ADVB *GST51$88BMBTPE STD ADVB TPE* *EST52ADVB AS ADVERTISED 04A00* *0ST53A000002900000000000000000* *OST540000000000000000000001000* *OST5500000*

18 TICKET TYPE - BMA TPE 1ST ADV A *2ST51$88BMATPE 1ST ADV A TPE* *HST521ST AAS ADVERTISED 04A00* *0ST53A000002900000000000000000* *OST540000000000000000000001000* *OST5500000*

TICKET TYPE - BMB TPE 1ST ADV B *4ST51$88BMBTPE 1ST ADV B TPE* *IST521ST BAS ADVERTISED 04A00* *0ST53A000002900000000000000000* *OST540000000000000000000001000* *OST5500000*

19 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 10 ON-TRAIN STAFF * ASSOCIATION of TRAIN OPERATING COMPANIES TRAVEL AGENTS Distribution of NFM 92 and LFMs

The distribution of NFM 92 and, where relevant, the associated LFMs, is due to start in the week beginning 12 December and will complete by 22 December 2005. People at the mailing points should be aware that they should expect deliveries from DHL. Any problems with the deliveries should be reported to the TSO customer help desk on 0870 850 2149 (or fax 0870 600 5533). If you have not received your expected delivery by 22 December, please call the Help Desk on 0870 850 2149 (or fax 0870 600 5533) – please do not delay reporting the issue and make your relevant fares Pricing Manager aware of significant problems.

20 INDEX

This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded.

NEWSRAIL PAGE ITEM MANUAL PAGE EXPRESS No. No. No. No. National Rail – New procedure for contributing information to publish in Newsrail Express, Retail Manuals and Rail Directory for Travel Agents 298 3 1 National Rail – National Fares Manual 91: Saver and SuperSaver Calendar 298 4 2 National Rail – New Railcard leaflets and posters Winter 2005 298 5 3 National Rail – Travel Agents – ordering more posters and leaflets 298 7 4 National Rail – Missing SPORTIS machine 298 7 5 Thameslink Rail – Thameslink News 298 8 6 National Rail – New procedure for putting information in Newsrail Express, Retail Manual, Rail Directory for Travel Agents and Ticket Examiners Handbook 299 3 1 National Rail – Family Railcard 25% off offer reminder 299 4 2 National Rail – Fraudulent use of Railcards – Tampering with expiry dates 299 5 3 National Rail – Recovered SPORTIS machine 299 5 4 Midland Mainline – GroupSave barred dates 299 5 5 TransPennine Express – Senior Kids Add-on 299 6 6 National Rail – New Railcard designs 300 3 1 Central Trains – Alfreton barrow crossing 300 4 2 First ScotRail – Caledonian Sleeper merchandiser 300 5 3 National Rail – Important message to all staff making assisted passenger bookings 301 3 1 National Rail – Missing SPORTIS machines 301 4 2 National Rail – National ticket conditions cards 302 3 1 National Rail – Family Railcard Christmas promotion 302 3 2 National Rail – Staff Travel Status Passes 302 5 3 National Rail – Ordering more Railcard posters and leaflets 302 6 4 National Rail – Privilege Season Tickets – free mileage 302 6 5 Midland Mainline – Important product changes from 2 January 2006: Saver restrictions, First Inclusive season upgrade 303 3 1 South West Trains – Major engineering works at Woking over the Christmas and New Year period 303 4 2

RM2: Retail Manual Part Two RD1: Rail Directory For Travel Agents Part One

21 22 23 ASSOCIATION of TRAIN OPERATING COMPANIES

working together for Great Britain’s National Rail companies

ISBN 9-99-905561-3