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E X P R E S S ewsrail EXPRESS334 WEEK ENDING 24 February 2007 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1ATOC Ordering Railcard station literature and posters ✓ ✓ 2 PlusBus Go green, Go PlusBus ✓ ✓ ✓ 3 Railcard Railcard application forms ✓ ✓ 4 Central Trains Charnwood Borough Council – new Concessionary Fares Scheme ✓ ✓ ✓ 5 First Great Western Changes to High Speed Train (HST) reservations on First Great Western ✓ ✓ ✓ 6 Silverlink & Virgin Trains Changes to Silverlink and Virgin services over Easter ✓ ✓ ✓ 7 Virgin Trains Virgin West Coast fare corrections ✓ ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. for more Specialfor contributorsseelow inside pricedetails cover trial – Additional Publications The list shows additional publications included with this Newsrail Express. If you do not receive them or if you need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ADDITIONAL ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT TO NEWSRAIL EXPRESS NUMBER Retail Manual Part 2 – Update 201 Retail Manual Part 1 – Update 197 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF TSO Customer Services, St. Crispins, Duke Street, Norwich, NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 e-mail: [email protected] 3. DISTRIBUTION DATABASE – FOR RETAIL STAFF You should tell your Retail or Pricing Manager about any changes to where the publications are sent. Special low price trial – save £££’s... Do you provide information and updates to include in Newsrail Express and the Retail Manual? We are currently offering special trial low prices for putting news items in Newsrail Express and for updating the Retail Manual. 1 side normally 1/2 side normally 1/3 side normally Newsrail Express £400.00 £626.43 £220.00 £319.79 £150.00 £242.88 Retail Manual Part One and Two £300.00 £474.00 One page – black & white (2 sides) £550.00 £1120.00 One page – colour (2 sides) add £50.00 £240.00 for each side laminated These prices give you the following service benefits: ● 8000 copies of Newsrail Express printed fortnightly ● Estimated staff readership of 15,000 ● Information also made available in electronic format on the Fares & Retail Publications Portal (https://frpp.tso.co.uk), through the Marketing & Retail section of the ATOC website (www.atoc.org) website plus made available through other electronic retail information channels to stations and travel agents ● Over 1300 ticket offices reached, plus on-train staff depots giving National Rail-wide coverage How much would it cost you in time, envelope stuffing, postage etc to get the same nationwide coverage and reach all rail retail staff? Why not use this three-month trial opportunity to ensure that your TOC’s retail information is entirely up to date in retail manuals? It is a TSA requirement that you provide retail staff with accurate information, as well as being essential if retailers are going to clearly understand and sell your tickets and services to generate more income for your TOC. Bulk and frequent use discounts are also available – why not have a regular Newsrail Express feature item about your TOC’s products and services? Please contact Andrew Tolley at RSP on 0207 841 8119 or [email protected] for more information. Make sure retailers get your message…..now even better value for money! 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF 1 TRAVEL AGENTS ✓ ASSOCIATION of TRAIN OPERATING COMPANIES Ordering Railcard station literature and posters Just a reminder that National Railcards (Young Persons, Family and Senior) station literature plus ATOC Condition cards and Rail travel for disabled passengers booklets and Rail Map for People with Reduced Mobility should be ordered from BemroseBooth: Online: www.tocstock.com Tel: 01482 371 210 Email: [email protected] Fax: 01482 371 388 The following TOCs should contact Paula Murphy at Hercules in the usual way: ● c2c ● First Capital Connect ● First Great Western ● GNER ● one ● Silverlink E-mail: [email protected] Fax: 01895 239 928 (int: 00 38313) Tel: 01895 239 573 (int: 00 38305) Make sure you get the best savings for your train operating company by including Railcard station literature orders with other products available from Bemrose Booth, such as: ● All contract ticketing materials ● Sponsored wallets and photocards ● Other miscellaneous products including cleaning materials and operational forms A complete product list can be obtained by contacting Bemrose Booth direct (details above) Richard Flindell National Rail Marketing Manager, ATOC Tel: 020 7841 8059 3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 2 TRAVEL AGENTS ✓ Go green, Go PlusBus What is PlusBus? PlusBus is a combined rail and bus ticket offering customers train travel and unlimited bus travel around their origin or destination station in one easy transaction. It’s available for over 250 stations nationwide. Tickets can be sold from any National Rail station ticket office, rail appointed travel agent or selected telesales offices. Season Tickets available PlusBus tickets are available for one day, with Season Tickets available for 7 days, a month, 3 months and a year for many PlusBus stations. PlusBus can be added to period return tickets if customers say what date they are coming back and a separate PlusBus ticket is sold for the return date. How do I issue PlusBus tickets? For rail journeys to PlusBus stations, ask customers if they want PlusBus for travel around their destination station. Then: ● Select Origin/PLUSBUS (+BUS) Destination/Route for the journey ● Where a through fare is shown, issue the ticket in the usual way ● Where a through fare is not shown (for example, if it says ‘no fare available’), issue the rail ticket and a separate PlusBus ticket from the destination station. All PlusBus fares are included in the latest ticket issuing systems – for APTIS you may need a barcode ● If customers are not returning the same day, they can buy an additional PlusBus ticket dated for their return travel day ● Customers can buy PlusBus tickets for bus travel around stations at the beginning and/or end of their rail journey ● Usual rail discounts apply to children and Railcards for day PlusBus tickets. ● Holders of Privilege travel facilities, Status Passes and BritRail passes can be issued with PlusBus tickets, without discount Remember, for London a separate one day bus pass must be issued – please refer to instructions in the RailLinks Manual. What do I offer customers? Get to know PlusBus stations and areas covered that people travel to from your station.Is there a shopping centre, tourist attraction, business park or college in PlusBus station zones to help you persuade customers to buy PlusBus? Customers also like to buy PlusBus,especially Season Tickets,if they make journeys to or from stations with very busy car parks or if there is road traffic congestion around stations. So check with your commuters if PlusBus would help them leave the car at home. More information Customers can ring Traveline 0871 200 22 33 or visit www.traveline.org.uk for bus information and timetables. The RailLinks manual has details of all PlusBus zones, with prices and maps showing areas covered around stations or visit www.plusbus.info Earn more for your train company Selling PlusBus day tickets gives your TOC 9% commission per one day and period return ticket, whilst PlusBus Season Tickets earn 2% commission. ‘…And there’s more’ – how to sell PlusBus, training course ATOC has developed an interactive electronic training course, called ‘Just the ticket... and there’s more’, with handy tips on how to sell PlusBus.Ask your manager about ‘Just the ticket…and there’s more’,or see the Marketing and Retail section of www.atoc.org Don’t forget that if you can’t find through PlusBus fares in ticket issuing systems, you should issue the rail journey ticket and also issue separate PlusBus tickets. ATOC Retail Support 0207 841 8058 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF 3 TRAVEL AGENTS ✓ Railcard application forms Please ensure that Railcard application forms are clearly and accurately completed. (This allows us to communicate with Railcard holders about renewal information and special offers), Information for retailers on completing application forms is available as part of the ‘Just the Ticket 2... And There’s More’ course which is downloadable from the ‘Marketing and Retail’ section of the www.atoc.org website. Please return all Family, Senior, Young Persons and Network Railcard application forms (including telesales application forms) to the following addresses on a regular basis: Stations and Telesales Railcard Application Service, ATOS Origin, PO BOX 5332, Derby DE24 8UP Only the Railcard forms listed above should be returned to this address. Other applications (e.g. for Season Tickets or local Railcards) should be returned to your Train Company application collection point. Travel Agents Travel Trade Service, PO Box 177, Stevenage, SG1 2YW Full instructions for submitting completed Railcard applications forms are shown in section A of the Retail Manual Part Two. Richard Flindell National Rail Marketing Manager, ATOC Tel: 020 7841 8059 Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff 5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 4 TRAVEL AGENTS ✓ Charnwood Borough Council – new Concessionary Fares Scheme From 1 March 2007 Charnwood Borough Council will provide a concessionary fares scheme to eligible residents of the borough. Charnwood Borough Council is currently a part of the Leicestershire Partnerships concessionary fares scheme but from 1 March 2007 wish to manage and operate their own scheme.
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