BUSINESS RUNS on RAIL Only 2.5% of Total Transport Emissions Come from Rail 11% of Total Miles Travelled in the UK Are Made by Rail
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Finding Your Way to Oxford: a Guide for New International Students
Finding Your Way to Oxford: Arriving at Terminal 1, 2 or 3: follow the signs in the arrival hall to the Central Bus A Guide for New International Station, then take the lift up to the bus station Students and you will arrive in the ticket hall. Arriving at Terminal 4: follow the signs in the arrival hall to ‘the trains’ and take the free Welcome to the UK. We hope you will settle in Heathrow Connect train service to ‘Heathrow comfortably during your first few days here. There Central’; a three-minute train journey. Follow are good public transport links to Oxford, and you the signs to the Central Bus Station, take the will be able to use public transport to get here from lift up to the bus station and you will arrive in wherever you arrive in the UK—services the ticket hall. generally run throughout the day and night. Arriving at Terminal 5: the bus service to Oxford also departs from Terminal 5 next to Below are details on bus services operating from the arrival area (stop 10), so you do not need Heathrow, Gatwick and Stansted airports, and to go to the Central Bus Station. details about Eurostar if you plan to come via rail. Gatwick Airport A similar bus service operates from Gatwick to Oxford (see the website below) with buses departing every hour. The bus journey is longer than the journey from Heathrow: between 2 hours and 2 hours 30 minutes. Arriving at Gatwick North Terminal: the bus leaves from Lower Forecourt stands 4 and 5. -
Railfuture Response to Consultations on the Proposed East Coast Main Line Timetable May 2022
RAILFUTURE RESPONSE TO CONSULTATIONS ON THE PROPOSED EAST COAST MAIN LINE TIMETABLE MAY 2022 From: Railfuture Passenger Group & Branches: East Anglia, East Midlands, Lincolnshire, London & South East, North East, North West, Yorkshire & Scotland Submitted to: CrossCountry, Great Northern/Thameslink, LNER, Northern, TransPennine Express Copied to: East Midlands Railway, First East Coast Trains, Grand Central, Hull Trains, Network Rail & ScotRail Index Introduction ..................................................................................................................................................... 1 Background ..................................................................................................................................................... 1 Executive Summary....................................................................................................................................... 2 Strategic Interventions .................................................................................................................................. 3 LNER ............................................................................................................................................................... 5 Responses to LNER Questionnaire ............................................................................................ 6 TransPennine Express .................................................................................................................................. 9 CrossCountry ............................................................................................................................................... -
National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Travel Information
TRAVEL INFORMATION for students travelling to Kent from outside the UK Welcome to Kent! This leaflet and our Getting Started Public transport You can get a Tube map free of charge at website has all the information you You can use public transport to travel to the the information points at airports and train need to ensure a smooth journey to University from Heathrow, Stansted and Gatwick stations, or by visiting tfl.gov.uk/maps your new home at Kent. airports. We suggest that you do not use the licensed For the latest COVID-19 information black taxis that wait outside each airport terminal. concerning London public transport, visit They are priced using the taxi meter and are usually tfl.gov.uk/campaign/coronavirus?intcmp=63016 very expensive. Keep informed and stay safe For the Canterbury campus while travelling For details on how to book a taxi in advance of Heathrow – London St Pancras – Canterbury West Please be aware that UK Government arrival, please see www.kent.ac.uk/getting-started • Take the Piccadilly line (dark blue on the guidelines surrounding COVID-19 are /international-students Tube map) from Heathrow to King’s Cross subject to change. Routes and timetables St Pancras, (approximately 45 minutes). King’s are also subject to change by operators. Travel by train to the campuses Cross St Pancras Tube station leads directly into from Heathrow airport St Pancras International and the route is clearly Remember to continually check the status of You can travel from Heathrow to both the signposted throughout the Tube station. your journey and ensure you’re familiar with Canterbury and Medway campuses by train. -
Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
North West Region Cheshire and North Wales
NATIONS, REGIONS & GROUPS NORTH WEST REGION LONDON REGION CHESHIRE AND NORTH WALES GROUPS HEATHROW GROUP Borderlands (Wrexham to Bidston) rail line Crossrail becomes Elizabeth Line full house greeted speaker John Goldsmith, Community A Relations Manager for Crossrail. Some 43km of new tunnelling is now complete under central London, and 65 million tonnes of material have been excavated. Building work on the whole line is now 87% complete. The first trains of the new Elizabeth Line are now in service between Liverpool Street and Shenfield where a new platform has been built for them, and the roof garden at the seven-storey Canary Wharf station has been open for some time. The 70 trains, built in Derby by Bombardier, are some 10–15% lighter than those now in use and will be in nine-car sets, 200m long, seating 450 passengers, with an estimated total capacity including standing passengers of 1,500 at peak times, most of The Borderlands line runs from Wrexham Central Station to Bidston Station whom are expected to be short-journey passengers. Seats will be sideways, forward facing and backward facing, giving plenty of his event was held in the strategic location of Chester, circulating space. The early trains now in service between T close to the border between England and Wales. The Liverpool Street and Shenfield are only seven cars long, because location chosen was apt, as the Borderlands line is a key the main line platforms at Liverpool Street will not accept nine-car strategic passenger route between North Wales and Merseyside. trains, but this is an interim measure until the lower level new John Allcock, Chairman, Wrexham–Bidston Rail Users’ Association station is operative. -
Passenger Focus' Response to C2c's Proposed Franchise Extension July
Passenger Focus’ response to c2c’s proposed franchise extension July 2008 Passenger Focus – who we are and what we do Passenger Focus is the independent national rail consumer watchdog. It is an executive non- departmental public body sponsored by the Department for Transport. Our mission is to get the best deal for Britain's rail passengers. We have two main aims: to influence both long and short term decisions and issues that affect passengers and to help passengers through advice, advocacy and empowerment. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. We use our knowledge to influence decisions on behalf of rail passengers and we work with the rail industry, other passenger groups and Government to secure journey improvements. Our vision is to ensure that the rail industry and Government are always ‘putting rail passengers first’ This will be achieved through our mission of ‘getting the best deal for passengers’ 1 Contents 1. Introduction 3 2. Executive summary 3 3. Response to DfT consultation document 4 4. Appendix A: summary of consultation responses 10 5. Contact details 12 2 1. Introduction Passenger Focus welcomes the opportunity to comment on the Department for Transport’s (DfT) consultation on the proposal to extend c2c’s franchise by two years. Although the consultation process has not been formally set out we were aware of informal discussions for an extension since last year. We view the extension proposal as a very good opportunity for the c2c franchise to be revitalised with a fresh mandate to develop and improve operational performance as well as customer services. -
C2C Train Time Schedule & Line Route
C2C train time schedule & line map Barking View In Website Mode The C2C train line (Barking) has 10 routes. For regular weekdays, their operation hours are: (1) Barking: 12:19 AM - 11:55 PM (2) Grays: 12:25 AM - 11:55 PM (3) Laindon: 6:56 AM - 7:52 AM (4) Leigh-On-Sea: 12:11 AM - 4:57 PM (5) London Fenchurch Street: 4:06 AM - 11:39 PM (6) London Liverpool Street: 8:26 AM - 9:56 PM (7) Pitsea: 6:08 AM - 11:41 PM (8) Shoeburyness: 12:34 AM - 11:29 PM (9) Southend Central: 4:53 AM - 11:58 PM Use the Moovit App to ƒnd the closest C2C train station near you and ƒnd out when is the next C2C train arriving. Direction: Barking C2C train Time Schedule 5 stops Barking Route Timetable: VIEW LINE SCHEDULE Sunday 12:19 AM - 11:55 PM Monday Not Operational Grays Station Approach, Grays Tuesday Not Operational Chafford Hundred Wednesday Not Operational Ockendon Thursday Not Operational Friday Not Operational Upminster Hall Lane, London Saturday Not Operational Barking Station Parade, London C2C train Info Direction: Barking Stops: 5 Trip Duration: 26 min Line Summary: Grays, Chafford Hundred, Ockendon, Upminster, Barking Direction: Grays C2C train Time Schedule 8 stops Grays Route Timetable: VIEW LINE SCHEDULE Sunday 12:17 AM - 11:11 PM Monday 5:20 AM - 11:55 PM Fenchurch Street 43-44 Crutched Friars, London Tuesday 12:25 AM - 11:55 PM Limehouse Wednesday 12:25 AM - 11:55 PM 26 Flamborough Street, London Thursday 12:25 AM - 11:55 PM West Ham Friday 12:25 AM - 11:55 PM 4a Memorial Avenue, London Saturday 12:25 AM - 11:59 PM Barking Station Parade, London -
West Midlands & Chilterns Route Study Technical Appendices
Long Term Planning Process West Midlands & Chilterns Route Study Technical Appendices August 2017 Contents August 2017 Network Rail – West Midlands & Chilterns Route Study Technical Appendices 02 Technical Appendices 03 A1 - Midlands Rail Hub: Central Birmingham 04 elements A2 - Midlands Rail Hub: Birmingham to 11 Nottingham/Leicester elements A3 - Midlands Rail Hub: Birmingham to 17 Worcester/Hereford via Bromsgrove elements A4 - Chiltern Route 24 A5 - Birmingham to Leamington Spa via 27 Coventry A6 - Passenger capacity at stations 30 A7 - Business Case analysis 50 Technical Appendicies August 2017 Network Rail – West Midlands & Chilterns Route Study Technical Appendices 03 Introduction to Technical Appendices Cost estimation These Technical Appendices provide the technical evidence to Cost estimates have been prepared for interventions or packages of support the conclusions and choices for funders presented in the interventions proposed in the Route Study. The estimates are based main Route Study document. The areas of technical analysis on the pre-GRIP data available, concept drawings and high level outlined in these appendices are capability analysis, concept specification of the intervention scope. To reflect the level of development (at pre-GRIP level), cost estimation, business case information available to support the estimate production, a analysis and passenger capacity analysis at stations. contingency sum of 60% has been added. The estimates do not include inflation. Indicative cost ranges have been provided based The appendices are presented by geographical area with the on this assessment. exception of the business case analysis and passenger capacity analysis. Business case analysis The areas of technical analysis are summarised below. Business case analysis has been undertaken to demonstrate to funders whether a potential investment option is affordable and Capability Analysis offers value for money. -
Rail Strategy 2006-2011 and Beyond Now We’Removing Informing, Engaging and Inspiring Foreword Essex Rail Strategy – 2006-2011 and Beyond
Essex Rail Strategy 2006-2011 and Beyond now we’removing informing, engaging and inspiring Foreword Essex Rail Strategy – 2006-2011 and Beyond ‘I cannot think of a higher priority for the County Council than for it to strive to achieve a first class highways and transportation system for all who live in, work in or visit the county of Essex. The challenges in front of us are enormous. Over 130,000 new homes are being proposed for Essex and its borders with surrounding authorities, the travel needs of which will have a direct impact on the transport network in Essex. All aspects of passenger transport will play a key role in delivering this vision. The County Council has therefore produced three daughter strategies to support the Local Transport Plan, focusing on how passenger transport will contribute towards a fully integrated transport network. The Road Passenger Transport, Bus Information and Rail Strategies outline the ways in which we intend to improve the lives of Essex people by addressing traffic growth, road congestion and improving public transport. They contain measures aimed at improving options for travel and access to services to develop a more effective transport network. To produce the strategies the County Council has consulted widely at regional, district and parish level, with key service providers, a wide range of user groups and the general public so that collectively they represent a tangible commitment by Essex County Council to make our County a better place to live and work and to support a decent public transport network. I am committed to delivering a transport system that meets the challenges we face in Essex and look forward to working in partnership with stakeholders to bring about the transformation we now need.’ Councillor Rodney L. -
Passengers Charter January 2021
Passenger’s Charter Our promise to keep our promises. Valid from January 2021 chilternrailways.co.uk Contents Getting in touch with us How to provide feedback Chiltern Railways Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire OX16 4RN Getting in touch with us 1 Tel: 03456 005 165 Mondays to Fridays, 0830 to 1730. Introduction 2 Fax: 01926 729 914 How to find out information 2 www.chilternrailways.co.uk FREEPOST Chiltern Railways Online and by phone 2 Twitter: @chilternrailway Facebook: Chiltern Railways In person 2 Not all of the stations we call at are run Tickets 3 by Chiltern Railways. If the matter Buying in person 3 concerns one of the stations below, you should contact the relevant Train Buying online 3 Company. Buying by telephone 3 Stations from Widney Manor to Discounted tickets 3 Kidderminster inclusive (except Solihull and Birmingham Moor St which are run Oyster cards 3-4 by Chiltern), and from Claverdon to Stratford-upon-Avon inclusive are run by Ticket refunds 4-5 West Midlands Railway. Contact Penalty fares 5 their Customer Relations at Freepost WEST MIDLANDS RAIL Route network map 6 CUSTOMER RELATIONS Tel: 0333 311 0039 Train punctuality and reliability 7 www.westmidlandsrailway.com Void days compensation 7 Stations from Harrow-on-the-Hill to Useful information 7 Amersham inclusive and the ticket offices at South Ruislip and West Ruislip Accessibility assistance 7-8 are run by Transport for London; contact their Customer Services at 4th Floor, 14 Lost Property 8 Pier Walk, London, SE10 0ES Our staff 8 Tel: 0343 222 1234 www.tfl.gov.uk Our trains 9 Stations from Oxford to Heyford If your train is late 9-10 inclusive are run by Great Western Season Ticket renewal discount 10 Railway; contact their Customer Relations at Freepost RSKT-AHAZ-SLRH, Planned disruption/engineering works 10 Plymouth, PL4 6AB General information and other help 11 Tel: 0345 7000 125 11 www.