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BUSINESS RUNS ON RAIL Only 2.5% of total transport emissions come from rail 11% of total miles travelled in the UK are made by rail

DESTINATION: a carbon free railway

Rail only accounts for 0.6% of the UK total emissions UK’s target of ‘net zero’ greenhouse gas emissions by 2050. Rail is a low-carbon form of transport The railway is already helping to reduce emissions and fight climate change

Rail is already a low-carbon form of transport – it only accounts for 2.5% of total transport emissions and about 0.6% of the UK total. Carbon emissions per passenger km have been cut by nearly 30% since 2005 – with rail’s strong environmental performance helping to reduce UK carbon emissions by up to 7.7 million tonnes every year. Every freight means up to 76 fewer HGVs on the road – with one tonne of freight travelling by rail emitting 76% less CO2 than if it travelled by road. 8,000 new greener carriages are being introduced – equivalent to replacing half the existing fleet old for new. Rail is inherently energy efficient – once a train has accelerated, it needs relatively little additional energy to maintain its speed and technology now allows energy to be captured when electric brake. RAIL IS ONE OF THE CLEANEST FORMS OF TRANSPORT AVAILABLE TO PEOPLE

The public private partnership that runs the railway has a major role to play in meeting the key challenges facing the UK in the years ahead. One of the most crucial of these is tackling climate change and helping the UK meet its legally binding target of ‘net zero’ greenhouse gas emissions by 2050.

The industry is working to reduce emissions further, but we need to go further and faster. That is why over the coming years the industry wants to see more of the electrified and new battery and hydrogen technology exploited in order to take diesel- only trains off the network. This will help the UK meet its emissions targets and ensure a cleaner, greener world for generations. SETTING A FRAMEWORK FOR CHANGE

The route to achieving a carbon-free railway is a real challenge, especially on a network that was designed in the Victorian age. To make it happen, the railway needs certainty and the right frameworks so that it can plan and take the necessary long-term decisions now.

To do this, the industry is recommending the following:

A commitment by Government to a rolling programme of electrification – this would help build-up skills and capability within the industry, reducing the costs of future electrification schemes so they are more in line with comparable projects in Europe.

A new independent organising body to join-up the industry – the Williams Review should recommend the creation of such a body to co- ordinate work on de-carbonisation across the industry and ensure that operators have the right incentives to deliver this change.

Targets that reflect the challenges the industry face – we are calling on the Government to develop realistic carbon reduction targets that enable the industry to deliver the step-change to deliver the net zero carbon target by 2050. OVERVIEW OF THE GB RAIL INDUSTRY

National Rail journeys have more than doubled since privatisation. 1.72 billion rail journeys per year or 4.7m journeys per day. Highest infrastructure investment in Europe – £11.6 billion on 5,700 new train carriages by 2021.

Feel secure when travelling by train, with more than 33,000 cameras covering stations and trains around the country. Rail is becoming an even greener way to travel, CO2 emissions per passenger operator have decreased to 36.6g per passenger km (10.3% lower than in 2017-2018). Improving customer satisfaction score (83% overall journey) and punctuality rate (77% passenger satisfaction with punctuality). 97p in every £1 spent goes back into running and improving the railway. Smaller profit than in most sectors in the UK.

https://dataportal.orr.gov.uk/statistics/compendia/rail-industry-key-statistics/ FRANCHISES THE FRANCHISE MODEL

EACH FRANCHISE AGREEMENT COVERS A GEOGRAPHICAL ROUTE FOR A SET NUMBER OF YEARS AND SPECIFIES THE SERVICE PATTERNS AND STANDARDS THE FRANCHISING AUTHORITY WANTS TO DELIVER. A NUMBER OF OPERATORS ARE OPEN ACCESS AND 2 ROUTES ARE RUN BY DfT

MAIN INCOME STREAMS • Franchisees charge fares to passengers, some regulated by government • Subsidy provided to support socially necessary services • Rental income from sub-letting commercial space in stations

PRINCIPAL COSTS • Operators pay the government a premium on profitable routes • Operators pay for track access, and lease of stations • Operators lease and either perform maintenance in-house or through private contractors • Staff costs – including drivers, guards, station staff, on-train staff, maintenance and back-office OWNING GROUPS

Abellio () UK Trains (Deutsche Wholly owned: Railway, Amey Bahn) ScotRail Part ownership: Greater Anglia, Part ownership: Transport for Rail Wholly owned: , Northwestern Railway, , CrossCountry, Grand Central, London (run by Greater Anglia), Overground () Railway

FirstGroup DfT OLR Holdings Go-Ahead Group Wholly owned: , (run by GWR for Part ownership: (GTR) Wholly owned: London North Eastern Holdings), , (run by Southern), Great Northern (GTR), Railway, Northern TransPennine Express Southeastern, Southern (GTR), Part ownership: , Island (GTR) Line Trains, South Western Railway

Mitsui & Co / East Japan Railway MTR Corporation Company partnership Part ownership: Gatwick Express (GTR), Wholly owned: TfL Rail Great Northern (GTR), Southeastern, Part ownership: Greater Anglia, London Part ownership: Trains, South Southern (GTR), Thameslink (GTR), Northwestern Railway, Stansted Express, Western Railway Rail West Midlands Railway

Serco

Wholly owned: Wholly owned: Part ownership: Merseyrail Part ownership: Avanti West Coast

https://www.nationalrail.co.uk/stations_destinations/maps.aspx?_ga=2.224547996.729746246.1593505624-1196451535.1563441868 LONG DISTANCE TOCs

Transport for Wales Rail operates a mix of long distance, regional and local rural services, both standard and first-class, in the region. They service 10 key cities including , , and , 4 airports & 3 ports. Transport for Wales are also responsible for the , which is transforming the services that operate around Cardiff and South East Wales.

The Caledonian Sleeper Highland route runs to Fort William, , and . The Caledonian Sleeper Lowland route runs from London Euston to Central or Waverley.

CrossCountry operates a network covering more of the country than any other train company. Operating long distance services between and the North East of through to the South West of England and Bournemouth. Services also operate between Birmingham, Leicester and Stansted Airport, Cardiff and Nottingham.

East Midlands Railway operates train services between London, the East Midlands and (Leicester, Nottingham, Derby, , ) and central England services groups linking Nottingham, Derby, Worksop, Lincoln, , Skegness, Leicester and Cambridge.

Hull Trains is a open access operator and provides a limited number of through trains between London Kings Cross and Hull.

Avanti West Coast operates services between Glasgow, , , the West Midlands and London, and also between Birmingham and Glasgow/ Edinburgh.

London North Eastern Railway operates long distance train services along the , linking London King's Cross, the East Midlands, Yorkshire and Humberside, and Scotland. Grand Central is an open access operator which provides direct high speed train services along the North East route (between London Kings Cross and ), and the West Riding ( and London Kings Cross). A further service on the North West (running between North and London Euston) is also planned to launch.

Great Western Railway operates high-speed train services between London Paddington, South Wales, the Cotswolds and the West Country. REGIONAL TOCs

Merseyrail provides services between Liverpool and Southport, Ormskirk, Kirby, Hunts Cross, New , West Kirby, and Ellesmere Port.

ScotRail provides 95% of all passenger rail services within Scotland and has services to and Newcastle.

TransPennine Express operates predominantly long distance services linking major cities across the North and into Scotland.

Northern operates a range of inter-urban, commuter and rural services throughout the North of England.

West Midlands Railway operates local metro services in the Birmingham and wider west Midlands area. LONDON & SOUTH EAST TOCs

c2c operates an intensive, mainly commuter, service into London Fenchurch Street from south east

Greater Anglia operates mainline trains between London, Colchester, Ipswich and Norwich, as well as local trains across Norfolk, Suffolk and parts of Cambridgeshire and .

Gatwick Express is operated by Southern Railways and runs non-stop between and London Victoria every 15 minutes

Heathrow Express operates dedicated high speed services between London Paddington and Heathrow Airport.

The Stansted Express service is operated by Abellio East Anglia Limited, which is part of Abellio Transport Holdings. Stansted Express operates dedicated services between London Liverpool and Stansted Airport.

Heathrow Connect (part of TfL) is a train service in London provided jointly by Heathrow Express and Great Western Railway, between Heathrow Airport and Paddington station.

The is a public system serving London and some parts of the adjacent counties of , Essex and Hertfordshire in the United Kingdom. London Underground operates 11 Tube lines, along with the (DLR) and an interconnected local train network.

London Overground operates services between Richmond and Stratford via Willesden Junction, together with the Willesden Junction/Clapham Junction and Gospel Oak/Barking lines.

The Elizabeth line will run east from Reading and Heathrow to Abbey Wood and Shenfield. LONDON & SOUTH EAST TOCs

The Island Line operates on the , running 8 ¹⁄₂ miles from Pier Head to Shanklin on the Island's east coast.

London Northwestern Railway operates express services between London Euston, , Birmingham New Street (via ), Crewe and Liverpool Lime Street.

Southeastern operates all the services in the south east London suburbs, the whole of and part of Sussex, which are primarily commuter services to/from central London.

Southern operates predominantly commuter services between London, Surrey and Sussex, as well as services to Gatwick and Brighton, and South Coast services.

South Western Railway operates trains from London Waterloo to Woking, Basingstoke, Southampton, Portsmouth, Exeter, Reading, Bournemouth.

TfL Rail runs the East Anglian metro service into London, covering Ilford, Romford and Shenfield.

Thameslink operates train services between Bedford and Brighton; and the Luton, St Albans, Sutton and Wimbledon loop.

Chiltern Railways operates passenger train services throughout the M40 corridor between Birmingham and London, and London and also between and London. Great Northern operates train services between London King's Cross and Peterborough, Cambridge and King's Lynn; and services between Moorgate and Welwyn Garden City, Stevenage and Letchworth Garden City. MOBILE CONNECTIVITY MOBILE CONNECTIVITY – long distance TOCs

TRANSPORT FOR Free Wifi is available at 52 Transport for Wales staffed stations, and on the majority of vehicles. Transport for WALES Wales’ Class 170 and some of their Class 153 vehicles are not WiFi enabled. CALEDONIAN SLEEPER WiFi is available throughout the train. CROSSCOUNTRY Free WiFi on all CrossCountry trains, subject to availability. EMR Free WiFi on-board most of their trains. It's available on all of intercity trains. HULL TRAINS Free WiFi AVANTI WEST COAST Free WiFi is available throughout all trains and at the stations. LNER Free WiFi on all LNER trains. Even faster WiFi on Azuma trains. LNER WiFi uses mobile data connections to provide coverage up and down the route. It automatically selects the best connection in the area, for a drop out-free signal. GRAND CENTRAL Free WiFi is available on all Grand (subject to availability and service reception). GWR Free Wifi on all GWR trains and on main stations including 18 stations in . MOBILE CONNECTIVITY – regional TOCs

MERSEYRAIL Free Wi-Fi is available live at Liverpool Central, Moorfields, James Street, Hamilton Square and Conway Park stations. It will be introduced at Lime Street Low Level station and the Old Hall Street entrance to Moorfields later this year. SCOTRAIL Free Wi-Fi in over 50 stations and on 18 different train routes across the ScotRail network. TRANSPENNINE Free WiFi and entertainment on board all of our trains. EXPRESS NORTHERN Free WiFi on Class 331 trains. The remaining fleet will have WiFi introduced over the next year. WEST MIDLANDS Free WiFi and entertainment on Cross City services as well on many of other trains. MOBILE CONNECTIVITY – London & South East TOCs

LONDON NORTHWESTERN Free WiFi and on train entertainment SOUTHEASTERN Free WiFi on most of the trains and enhanced connection on parts of the routes SOUTHERN Free WiFi at 58 stations. Free (?) WiFi on-board provided by O2 SOUTH WESTERN Free WiFi on all trains. South Western plans to introduce high-speed, 5G enabled Wi-Fi and to improve coverage across their network. TFL RAIL Wi-Fi is available at over 260 Tube and 79 stations across the network. THAMESLINK Free WiFi is available at many stations through O2. Free Wi-Fi available on some trains. CHILTERN Free WiFi on trains and at stations and free on-train entertainment. GREAT NORTHERN Free WiFi available on many mainline trains operating between King’s Cross, Cambridge, King’s Lynn and Peterborough. C2C Free WiFi at stations and onboard all trains. C2C offers 100MB daily data allowance for each passenger when using onboard WiFi. GREATER ANGLIA Free WiFi is available on most trains. Band width has been increased on all new trains. GATWICK EXPRESS Free WiFi on trains and stations provided by O2. HEATHROW EXPRESS Free 4G-enabled WiFi is available on all trains. TRAIN OPERATING COMPANIES’ OVERVIEW index

TRANSPORT FOR WALES ISLAND LINE CALEDONIAN SLEEPER GRAND CENTRAL CROSSCOUNTRY SOUTHEASTERN EMR SOUTHERN LONDON NORTHWESTERN SOUTH WESTERN AVANTI WEST COAST HULL TRAINS LNER THAMESLINK WEST MIDLANDS CHILTERN RAILWAYS GWR GREAT NORTHERN MERSEYRAIL C2C SCOTRAIL GREATER ANGLIA TRANSPENNINE EXPRESS GATWICK EXPRESS NORTHERN OVERVIEW

SUSTAINABILITY Last year Chiltern Railways completed an LED light replacement programme, replacing over 5,500 bulbs which will reduce CO2e output by over 600,000kg. Chiltern Railways also introduced the UK rail industry's first-ever coffee cup collection and recycling service at Marylebone. To date, over 110,000 cups have now been recycled.

This year Chiltern Railways are very excited to be working with partners on trials for battery hybrid trains which will reduce emissions further.

FLEET Chiltern Railways operates with a mixed fleet of Diesel Multiple Units (Class 165, 168 and 172) supplemented by a small number of loco-hauled Mark 3 carriages.

INNOVATION In October 2019, Chiltern Railways partnered with BNP Paribas, JCDecaux, and Airlabs to make home to four permanent, large clean air zones. Four traditional Out of Home (OOH) advertising hoardings were adapted to emit clean air in areas where people wait for trains, significantly improving air quality and creating a healthier environment.

ADDED VALUE Free Wi-Fi is available on all trains and stations. Chiltern Railways is one of the most punctual and highest performing railways in the country, and consistently scores highly in customer satisfaction surveys. A selected number of our trains have Business Zone which is available with a peak or off-peak supplement. Business Zone offers a quieter environment with wider seats and large tables for working, plus free unlimited Wi-Fi. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY Environmental performance figures 2018/19

Traction Carbon 1 – kilograms CO2 per passenger kilometre (kg CO2 ppkm) 0.0532 (reduced from 0.0553 in 2015/2016)

2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 199,676

Environmental sustainability will be strengthened through continuous improvements in waste recycling & reduction, energy reduction and the certified Environmental & Energy Management System. There is a focus on delivering an integrated sustainability strategy, and ongoing collaboration with partners to improve air quality for the customers. FLEET Over the next 12 months CrossCountry will introduce increased Turbostar fleet capacity on their regional routes by May 2021 and increasing HST services throughout the week during next year. INNOVATION CrossCountry has recently undertaken a project to improve the way the business uses its Driver Advisory System to aid in Eco driving. One of the Turbostars trains has been fitted with fuel metering equipment to measure journey by journey fuel consumption. This insight is now being used to review what other initiatives could be utilised to deliver further benefits and potential efficiencies. During the past 12 months we have also rolled out a software change on our Voyager fleet that has delivered some positive environmental benefits. ADDED VALUE Catering – all long distance services between 0600 and 2000 have an at-seat catering offer provided, with a limited service provision to the handful of services per day which operate either west of Plymouth and north or west of Edinburgh* Wi-Fi – all CrossCountry services have free provision of Wi-Fi to our customers and is subject to a fair usage policy. Seatfrog – in September 2019, CrossCountry partnered with Seatfrog, this gives customers the option to bid to upgrade their Standard ticket to First Class on selected services.* STANDARD CLASS vs FIRST CLASS Long distance CrossCountry services have 26 First Class seats compared to 174 or 236 in Standard. First Class customers receive an at seat service on weekdays of complimentary non-alcoholic drinks and light snacks between 0600 and 2000, whilst longer distance customers can choose from a range of complimentary sandwiches and hot meals on weekdays* On regional routes there are 9 First Class seats to between 111 and 191 in Standard. Catering is available on selected services on these routes and is limited in scope compared to that available on longer distance routes.

*This offering is currently temporarily suspended. TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19 SUSTAINABILITY Traction Carbon 1 – kilograms CO2 per passenger kilometre (kg CO2 ppkm) tbc 2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) tbc FLEET Caledonian Sleeper completed a full fleet replacement in 2019. All services are operated by brand new Mk5 coaches. There are 4 classes of travel available: • Caledonian Double en-suite rooms • Club Twin en-suite rooms • Classic Twin rooms • Seats Every train also has rooms for those with reduced mobility with Double, Twin and seated accessible accommodation. All accommodation has charging for low voltage devices both plus and USB. WiFi is available throughout the train.

ADDED VALUE Caledonian Sleeper combines both travel and hotel, allowing you to travel while you are asleep. You can still have a full day and arrive at your destination in the morning.

CLUB vs CLASSIC Club accommodation gives you an en-suite shower room and free access to station lounges and priority access to the on train Club Car.

Full details of what we offer can be found at www.sleeper.scot TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19 SUSTAINABILITY Traction Emissions (CO²e) per customer km 48.81 (reduced from 52.93 in 2017/2018) 2019/20 Traction Emissions target – 45.53 (CO²e) per customer km FLEET More than £7.5 billion is being spent on electrifying routes from London to Newbury and Cardiff, station improvements, and track upgrades. Our new trains fleet increase capacity and shorten journey times: 93 high-speed Trains across the GWR network; fleet of Electrostar trains across the Thames Valley; new cabins, lounges and menu at Sleeper Trains since 2018. INNOVATION Measuring and managing environmental impact is key to the success of First Group business. GWR aim: achieve and maintain certification for ISO standards 14001 (Environmental Management) and ISO 50001 (Energy Management) for the entire franchise; install intelligent heating and lighting controls at stations and depots across the network; achieve a 75% recycling rate, and reduce the stream of non-hazardous waste direct to landfill to zero; install Air Source Heat Pumps and Voltage Optimisation Units at all feasible locations across the network; where practical, install smart water meters at all depots and stations with mains water supplies SAFETY PROMISE Standard : at a number of our stations, CCTV on majority of our trains, Safety information displayed off and onboard at all destinations. Covid-19: Increased cleaning across stations and onboard, each train thoroughly cleaned at the start and end of each journey, installed hand sanitiser dispensers at a number of key stations, limiting number of people on trains to enable social distancing, extra signs and information to help advise passengers on how to keep safe, reduced ticket offices to ensure social distancing. ADDED VALUE Smart Ticketing (Mobile e-tickets & Smartcard), Season Tickets, Varied ticket types (Advance, off-peak, Super off-peak, Anytime), Group Train Travel, Car Parks, Wi-Fi at Stations. STANDARD CLASS vs FIRST CLASS Standard Class: Complimentary Wi-fi, Tables, Sockets. First Class: Extra wide seating with recline, Complimentary refreshments, Access to 1st class Lounge (Paddington & Cardiff), Newspapers, Complimentary Wi-Fi, Tables, Sockets. TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19 SUSTAINABILITY Traction Carbon 1 – kilograms CO2 per passenger kilometre (kg CO2 ppkm) 0.044 2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 88,091.8 tonnes CO2e TPE has achieved ISO 14001 and ISO 50001 accreditation for its environmental and energy management systems. Our target is to reduce carbon emissions per vehicle km by 30% through our 7 year franchise to 2023. Other targets include reducing energy in our buildings by 31%, recycling 90% of our waste and be zero waste to landfill and reducing water consumption.

FLEET TransPennine Express will be delivering 44 brand new trains across its fleet by the end of 2020, offering 220 carriages and doubling capacity across the network. The new Nova fleet are a combination of electric and diesel trains by CAF and bi-mode trains by Hitachi Rail. The existing Class 185 fleet completed a full refurbishment in 2019 with new interiors and enhanced customer experience benefits including free faster Wi-Fi and entertainment, LED lighting and better onboard customer information screens.

ADDED VALUE Any season ticket holders for one month or longer can enjoy free first class upgrades on their regular TPE route at the weekend (excludes Bank Holidays).

STANDARD CLASS vs FIRST CLASS Standard Class offers free fast Wi-Fi and onboard entertainment, plug and USB sockets at every pair of seats, bigger tables to allow more space for laptops and devices. First Class offers complementary light snacks and a range of hot and cold drinks on longer distance routes, larger seating and more legroom. Access to station First Class lounge. TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2019/20 SUSTAINABILITY Traction – kilograms CO2e per vehicle kilometre (CO2e/pvkm) 1.31kg CO2e/pvkm Waste – Recycling Rate (%) 71% Water Consumption (m3) 382,452 m3 Non-Traction Energy Consumption (KwH) 43,065,420 KwH FLEET Northern have introduced 98 new trains of which 55 are Diesel and 41 are electric. There are 5 more new trains to be commissioned for service in 2020 bringing to total to 103. This is a total of 290 new carriages. As well as the introduction of the new fleet 2018-2020 the legacy fleet is going through an extensive refurbishment programme. There are 218 of 268 units that have been refurbished. The refurbishment programme will conclude in December 2020. The units also have digital upgrades included WiFI, CCTV, Enhanced PIS and USB power ports installed. There are currently 28 units that have been completely digitised. This programme will conclude in 2021 and will allow for all trains to be monitored in terms of diesel and electric power consumption to support our environmental targets INNOVATION At Northern, innovation has always been a priority and they are rightly proud of their achievements in UK Rail. From ground breaking early development and implementation of GPS train positioning to disrupting the legacy CIS market with one of the earliest implementations of flat panel CIS screens, Northern have always sought to develop innovations that directly improve the experience of their customers. The newest fleet of trains provides a wealth of new data points that allows for analysis not previously possible, and all with the ultimate aim of delivering the most reliable and best experience possible, whilst optimising engineering efficiency. Innovation is part of Northern’s common narrative and is a fundamental enabler of their Business Plan, perpetually driving the development of a pipeline of improvements. Looking ahead Northern will be focusing on digitisation and maximising the exploitation of data and insight. Developing the innovation skills and capabilities of their people is core to the success of encouraging creative thinking and innovation. ADDED VALUE Northern run a Corporate Season Ticket scheme for regular travellers and Business Travel accounts are available. STANDARD CLASS vs FIRST CLASS There is no First Class on Northern services. TRAIN OPERATING COMPANY OVERVIEW SUSTAINABILITY Environmental performance figures 17/18 • Installing electric automatic meter readers 18/19 • Achieve ISO14001 and ISO50001 certification • 90% recycling and 100% diversion of waste from landfill • Install water automatic meter readers 19/20 • Set a water baseline and reduction target • 20.5% reduction in SWR property energy use • LEDs across SWR stations • Solar Photovoltaics at key locations • 60 electric vehicle charging points 21/22 • 30.75% reduction in SWR property energy use 23/24 • 56% reduction in traction carbon emissions • 41% reduction in property energy use • 18.8% reduction in water use • Achieve BREEAM Excellent • Reduce embodied carbon hotspots

FLEET There are 10 different types of train on our network, transporting more than 220,000 people a day. In addition, two new types of train over the course of the franchise will be introduced to make your journeys faster, more connected, and more comfortable.

INNOVATION £1.2billion will be invested to deliver better trains, more seats and quicker journeys as well as investment in people and communities SWR serves. 18/19 • Deliver SWR innovation strategy • Smart ticketing scheme (Tap2Go) • Free on board Wi-Fi • Improve customer app services 19/20 • Wi-Fi at selected stations 21/22 • Customer Improvement Screens at stations and car parks • Infotainment on train

FIRST CLASS ADDED VALUE Travelling between London Waterloo and Axminster, Bournemouth or Portsmouth Harbour before 10:00 Monday to Friday, you will be offered a complimentary hot drink and biscuit from our at-seat trolley service. If the at-seat trolley service is unavailable, show your First Class ticket to our on- board Catering team for your complimentary hot drink and biscuit.

STANDARD CLASS vs FIRST CLASS Genuine leather First Class seats are wider and have a more luxurious feel to help you relax. There’s also extra legroom to stretch out and have a more comfortable journey. TRAIN OPERATING COMPANY OVERVIEW SUSTAINABILITY As an electric traction fleet, the trains which are powered without burning fossil fuels are already amongst the lowest carbon modes of transport to travel throughout the region and have been for over 100 years. Since 2013, Merseyrail have reduced their stations overall electricity use by 19% through a combination of employee engagement programmes as well as technology enhancements. LED lighting and smart controls are being rolled out to stations where a 30% reduction in electricity consumption has been achieved at these locations. FLEET With a wide range of new customer-focused features and functions new, state-of-the-art trains will transform travel. The trains are being built and maintained by Swiss-based manufacturer, Stadler, and will replace the near 40-year-old fleet that currently runs on the network. The new trains will be safer – most notably in the ease in which everyone can get on and off, with step-free access thanks to a sliding step. It will make Merseyrail the most accessible, traditional network in the country. The trains will be able to carry 50% more passengers while retaining the same number of seats. This will help them better cater for rising passenger numbers, both now and in the future. The new trains will have more space for bikes, buggies, disabled passengers and luggage; intelligent air conditioning; a bright, open and airy saloon, and a mix of seating types, keeping some of the ‘sociable’ facing seats.

INNOVATION Ainsdale station is the most eco and environmental station on the network. The station was designed with sustainability at its heart with a multitude of green features including rainwater harvesting system to feed the toilets, thermal insulation levels exceeding standards, canopy overhangs over the highly glazed areas to reduce overheating and the need for artificial cooling, concourse areas are highly glazed to decrease the dependence on artificial lighting, all lighting is LED low energy, 30m2 of solar panels - which will provide energy for the majority of the station reducing significantly the use of a mains supply. In addition, Merseyrail have provided a dedicated local base for the Police to occupy providing a valuable customer service.

STANDARD CLASS vs FIRST CLASS There is no First Class on Merseyrail but Corporate Season Tickets are available for regular travel. TRAIN OPERATING COMPANY OVERVIEW SUSTAINABILITY Scotland’s vision is to have carbon neutral railway by 2035. This will be achieved by a Rolling Programme for Electrification and the introduction of technological advancements that allows trains to be in service or adapted to run on alternative fuels and batteries. The network will be boosted with direct-wire connected renewable energy generation. Stations and depots are working towards net zero carbon, utilising the latest technologies and innovations to reduce grid energy demand. FLEET Class385 trains are delivering a 60% reduction in carbon emissions Edinburgh to Glasgow route. These trains are faster, longer, quieter and more environmentally friendly than the diesel trains that they have typically replaced. The installation of the Driver Advisory System (DAS) to High Speed (HST) Intercity trains will be extended in 2020 to seek to reduce diesel usage by up to 5%. DAS uses Global Positioning Satellites (GPS) to compare the train’s current position along with the next required stopping point. DAS will then calculate the most efficient way of getting from A to B and advise the driver of this. INNOVATION Innospec developed a fuel additive designed to return the engine to a ‘like new’ condition which results in lower emissions, improved engine performance and fuel economy. The MTU183TD engine from a class 170 and a Cummins NT855 engine from class 158 were sent to Millbrook Leyland’s test facility. The engines were mounted to a dynamometer and tested with and without EcoClean alongside clean and dirty injectors. Cycle F of ISO 8178 (International standard for exhaust emissions measurement for non-road engine applications) was used as this was a close fit to the real-world operation of the engines. A weighted average was calculated based on volume used per engine type. The resultant fuel saving was 3.06% which leads to annual reductions of CO2e by 4,578 tonnes, methane reduction of 4.8 tonnes and nitrous oxides by 51 tons. The additive will be introduced to the diesel fleets in 2020. ADDED VALUE A Flexipass lets you make 10 journeys on the same route within one month. Travel anytime and save money compared to buying single or return tickets.

STANDARD CLASS vs FIRST CLASS First Class available on Glasgow-Edinburgh Express trains and Inter7City trains. Glasgow-Edinburgh route upgrade for £5 per journey. Extra space and comfort, plug sockets at every seat, free drinks and snacks, fully flexible ticket options, on board newspapers. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY Ongoing work on sustainable development strategy. Installation of LED lighting on platforms and carparks. Installation of Wireless Energy Management systems on domestic supplies reducing energy used. Installation of free water fountains across the estate reducing the need for plastic bottles. Continue to recycle more waste with aspiration and target for zero waste to landfill. Continuing with our ISO 14001 and ISO 50001 accreditation.

FLEET New fleet are more energy efficient than the fleet that they will have replaced with more seats which mean than technically a low CO2 /passenger Km will be reached. Entire fleet of 1,043 carriages to be replaced with new trains during the franchise. See here for more detailed information, images and seating layouts https://www.greateranglia.co.uk/newtrains.

INNOVATION Engaging with the carbon trust to work together and develop a road map and strategy on how we may set environmental based targets and reduce carbon emissions by the end of the franchise.

ADDED VALUE More spacious trains, better timetable and more frequent services into London.

STANDARD CLASS vs FIRST CLASS Comfortable seats with tables for efficient working during train journey, free WIFI and charging sockets near every seat, refreshments on board. Weekend upgrades for £10. Note some services use commuter type trains where First Class is not available. Check https://www.greateranglia.co.uk/travel-information/your-journey/first-class for more detail. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY WMT is verified against ISO14064-1 Greenhouse Gases standard and is reporting emissions fully, this also allows visibility of areas of high emissions that can be targeted for reductions such as heating systems and traction diesel. Both of these are already being targeted with introduction of AdBlue and Automatic Heating Systems across the WMT property network. The DMU operate to the latest emissions standards and include the use of Ad-Blu to support this. FLEET Introduction of Class 196 trains due for 2020. Introduction of Integrated-Driver Advisory Systems across the fleet to assist in green driving and make reductions to fuel consumption. Introduction of AdBlue to the diesel fleet to help reduce emissions of NOx gases and improve air quality across the network. Introducing of a new fleet of electric trains onto the Cross City route will increase capacity to travel into Birmingham. As an Emu their Co2 will be better than travel by car and will continue to drop over the coming years in line with the UK power generation mix. DMUs on the Shrewsbury/Hereford/Worcester services introduced.

INNOVATION Both of the new EMU and the new DMU fleets include intelligent air conditioning that reduces the power needed by monitoring the air quality and adjusting as required. Also both fleets include toilets that retain the effluent (not releasing it onto the track). On the EMU the toilet system has an intelligent water recycling process whereby hand-wash water is filtered and then used in the toilet flush, which reduces the overall quality of water used.

ADDED VALUE Plane to Train Saver ticket to Birmingham International Airport. Prices range from as little as £2 for a one- way ticket to/from Birmingham New Street, with £12 covering the distance from London and £15 from Liverpool to Birmingham International. Visit www.traintoplanesaver.co.uk to view fares or book tickets. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY LNR is verified against ISO14064-1 Greenhouse Gases standard and is reporting emissions fully, this also allows visibility of areas of high emissions that can be targeted for reductions such as heating systems and traction diesel. Both of these are already being targeted with introduction of AdBlue and Automatic Heating Systems across the WMT property network. The DMU operate to the latest emissions standards and include the use of Ad-Blu to support this. FLEET Introduction of Class 196 trains due for 2020. Introduction of Integrated-Driver Advisory Systems across the fleet to assist in green driving and make reductions to fuel consumption. Introduction of AdBlue to the diesel fleet to help reduce emissions of NOx gases and improve air quality across the network. Introducing of a new fleet of electric trains onto the Cross City route will increase capacity to travel into Birmingham. As an Emu their Co2 will be better than travel by car and will continue to drop over the coming years in line with the UK power generation mix. DMUs on the Shrewsbury/Hereford/Worcester services introduced. INNOVATION Both of the new EMU and the new DMU fleets include intelligent air conditioning that reduces the power needed by monitoring the air quality and adjusting as required. Also both fleets include toilets that retain the effluent (not releasing it onto the track). On the EMU the toilet system has an intelligent water recycling process whereby hand-wash water is filtered and then used in the toilet flush, which reduces the overall quality of water used. ADDED VALUE Plane to Train Saver ticket to Birmingham International Airport. Prices range from as little as £2 for a one- way ticket to/from Birmingham New Street, with £12 covering the distance from London and £15 from Liverpool to Birmingham International. Visit www.traintoplanesaver.co.uk to view fares or book tickets.

STANDARD CLASS vs FIRST CLASS Reclining seats, extra leg room and charge points on most services*. Available with Advance, Off-Peak and Anytime tickets. Weekend First upgrade available (Saturdays, Sundays and bank holidays) at staffed stations or on-board the train. TRAIN OPERATING COMPANY OVERVIEW SUSTAINABILITY Transport for Wales (TfW) plans are based on the framework of the ’s ‘Well-being of Future Generations (Wales) Act’. TfW have implemented a Low Carbon Impact Strategy to help minimise their greenhouse gas emissions. They’re currently on a 100% renewable energy tariff and 50% of this will be sourced in Wales by 2025. TfW are investing £7 million in renewable technologies, LED lighting and rainwater harvesting equipment projecting a 50% fresh-water reduction. Their waste management strategy commits to 95% diversion from landfill and 50% recycling, and their Biodiversity Strategy aims to protect and restore natural habitats across Wales. FLEET 95% of TfW fleet will be replaced over the next three years. £196 million has been invested in station improvements, £40 million has been invested to improve the current fleet of trains, and additional services continue to be added across 7 days/week. INNOVATION TfW are committed to the regeneration of the Cardiff and South East Wales area with the introduction of the South Wales Metro. Metro will be a world-class transport network that will transform people’s lives in Wales and the borders, improving access to job, leisure and other opportunities. Metro will also transform Wales’ economic prospects. Rail services will be a key part of Metro and customers can expect a modern, turn-up-and-go service that offers quicker journeys, with reduced journey times, better connections between different types of transport, more frequent services, cheaper tickets and greener services. Additionally, from December 2022, Transport for Wales will be introducing new trains that provide customers with level boarding. ADDED VALUE Catering – all long-distance services have an at-seat catering trolley offer provided by TfW Catering, as well as an on-board Chef service offered to Business Class passengers on specific long distance journeys. Smart ticketing - Mobile e-tickets, in-app tickets & Smartcards are all tickets offered to customers. Business Travel - TfW have a small dedicated team of business travel experts who offer a highly effective, flexible service, personalised to the specific needs to individuals and businesses. With an online booking portal, no booking fees, set up costs, lengthy contracts or card charges. STANDARD CLASS vs FIRST CLASS TfW operate First Class services on their North/South Wales long distance journeys, this service will be extended with the introduction of Mark 4’s to their fleet in 2020. First Class services offer passengers superior seating with power sockets and space to work. First Class passengers are treated to a complimentary breakfast or a three-course meal cooked by an on-board chef, depending on the time of day that they take their journey. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY Target/Objective By When? Fleet eCO2 emissions 54% Reduction 17th August 2027 Buildings energy (kWh) 5.5% Reduction 20th August 2023 Water consumption Water AMR/Smart Metering 31st March 2021 Waste recycling 90% 31st March 2021 FLEET Over the coming months EMR is adding extra carriages on the regional routes bringing over 37,000 more seats . All of the existing trains are being improved and EMR introduces a brand new, more environmentally friendly Intercity fleet. Journey times will be quicker to and from London and there will be more services later in the evening, at weekends and on local and long-distance routes. In December 2020 EMR will have replaced all High Speed Trains and the new fleet will be accessible to all the customers.

INNOVATION The EMR franchise plans to introduce new bi-mode trains from 2022 on the Sheffield to London and Nottingham to London Routes which will run on electric from Kettering into the capital. 6 Stations will be developed to be carbon neutral. The franchise will also see the introduction of A Express twice hourly service connecting to the new monorail between Luton Airport Parkway station and the terminal.

STANDARD CLASS vs FIRST CLASS First Class train travel offers a relaxed environment, more space to stretch out and lots of complimentary perks. It’s available on all services to and from London St Pancras. On weekdays, a range of inclusive drinks and snacks will be served at your spacious, comfortable seats, each with a table. A range of freshly prepared dishes to choose from all day between Monday - Friday, from light snacks to main meals. First Class lounges. Plug sockets for laptops and mobile devices. Complimentary breakfast on selected trains. At weekends and on bank holidays, show your First Class ticket at the buffet bar to get free tea or coffee, and a snack. TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY As a brand new franchise Avanti West Coast are still developing Sustainable Development Strategy but they already have an environmental management system certified to both ISO 14001 and ISO 50001. Avanti West Coast is replacing their diesel fleet with both new electric trains and new electric/diesel bi-mode trains in 2022, this will improve the passenger experience and work towards meeting a 61% improvement in train operations carbon emissions per vehicle km (by 2026). Avanti West Coast has a target to reduce station energy by 23% and targets around waste and water. FLEET The fleet of will be overhauled in a seven-year deal between Avanti West Coast and . The overhaul will focus on onboard facilities, with passengers benefitting from more comfortable seating, improvements to the shop, revamped toilets, better lighting, new interiors, and the installation of at-seat chargers and improved Wi-Fi throughout. Performance will also be improved, through new maintenance programmes. The Voyager trains will be replaced by 23 brand new Hitachi trains worth £350 million, kitted out to the same high standard as the rest of the fleet. INNOVATION Continuing the great tradition of innovation on the west coast mainline runs throughout Avanti West Coast plans for the new franchise and their exciting future as the first operator on the UK’s new high speed railway, HS2. With Avanti West Coast starting to operate in Dec 2019, there is the perfect opportunity to invest in customer experience at all touchpoints, offering new services (such as simplified fares, improved on-board catering and compensation if trains are delayed by 15 minutes) and first-to-rail technologies STANDARD CLASS vs FIRST CLASS First Class offers more leg room, bigger seats and a guaranteed table with sockets at every seat. Exclusive access to First Class Lounges - Find Avanti West Coast lounges > A selection of complimentary food and drink are available during the journey, including award-winning coffees and hot drinks, vegan treats and locally-sourced products. View the menu here> Free onboard entertainment is available via the Avanti Media app including newspapers, games and TV. Discover Avanti Media > TRAIN OPERATING COMPANY OVERVIEW Environmental performance figures 2018/19 SUSTAINABILITY Traction Carbon 1 – kilograms CO2 per passenger kilometre (kg CO2 ppkm) 0.034 (reduced from 0.044 in 2015/2016) 2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 225,121 tCO2e Zero Waste to Landfill - Awarded by Valpak Achieved June 2019 FLEET In 2019/20, 45 existing trains – 30 electric trains and 14 diesel trains – have started to be replaced by a fleet of 65 brand new Azuma trains, which will offer 12,200 extra seats for a new and expanded timetable. Alongside this, LNER aims to optimise the diesel/electric split of Azuma so that they run on diesel, using as little as possible, thereby reducing carbon emissions in comparison to the legacy diesel fleet. INNOVATION LNER plans to start investing in research into alternative fuels and technology to power the new trains, such as battery storage and discontinuous electrification, in partnership with our supplier Hitachi Europe. Ground-breaking digital and technology developments as part of LNER innovation programme LNER FutureLabs. Investment into stations with tech to deliver excellent customer experiences. ADDED VALUE Excellent passenger service on and off board, more frequent & faster travel times, a superior First offering with menu options and fresh food along with the Price Promise. STANDARD CLASS vs FIRST CLASS Standard – Café bar, Reserved Seating, Quiet Coaches, Power sockets (table seats), Trolley Service, extra 7cm of leg room (Azuma), more overhead and under seat storage (Azuma), Ergonomic seating (Azuma), Window Blinds in all carriages and electronic seat reservation visibility. First – Fastest Wifi available, Power and USB ports at all seats, complimentary two course meal & various other food/beverage options, Larger tables for work space and access to our First Class Lounges. TRAIN OPERATING COMPANY OVERVIEW Environmental performance figures 2018/19

SUSTAINABILITY Traction Carbon – kilograms CO2 per vehicle kilometre (kg CO2 pvkm) 0.490

Non-Traction Carbon – kilograms CO2 per kWh 0.303

2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 291,239

Recycling Rate 32.54%

Landfill Diversion 99%

FLEET In 2018/19 Southern were running 214 Class 377, 19 Class 313 and 46 Class 455 units. This was a total strength of 279 with an additional 12 diesel 2-car 171 and 8 diesel 4-car 171 units. The total Southern fleet being 299. INNOVATION When comparing Class 700 to Class 313, the introduction of newer rolling stock has shown a 33% increase in traction efficiency and an energy reduction of 18%. When considering our overall traction electricity consumption, the amount of energy returned to the network through regenerative braking has increased by 30%. On stations GTR are trialling roof-integrated photovoltaic solar power as part of a joint partnership with Network Rail. This proof of concept will influence the opportunity of extending solar across stations during additional station improvement projects. On engineering depots GTR are building a partnership with Energy Garden to deliver renewable energy infrastructure to support local communities. This will see a trial on at least 2 engineering depots to install roof mounted solar photovoltaics with the income generated supporting the ongoing development and management of community gardens on rail stations. GTR are also introducing 2 industry first Electric Vehicle Charging Hubs that will provide 12 charge points at Haywards Heath with infrastructure installed to expand a further 15 points, and 27 charge points at Hatfield. ADDED VALUE Wide choice of tickets available for customers, dependant when they wish to travel. Booking Advance tickets provides a more competitive price option too. Smartcard fulfilment via mobile phone will be going live in July, so customers can add their smartcard product via mobile phone, assisting with social distancing and convenience. STANDARD CLASS vs FIRST CLASS GTR has a diverse fleet, some of which have different standards of travel. Seating capacity is divided approximately at 148,300 standard seats and 11,742 first class seat available across the entire GTR fleet. TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19

SUSTAINABILITY Traction Carbon – kilograms CO2 per vehicle kilometre (kg CO2 pvkm) 0.490

Non-Traction Carbon – kilograms CO2 per kWh 0.303

2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 291,239 Recycling Rate 32.54% Landfill Diversion 99%

FLEET In 2018/19 Gatwick Express consisted of 27 Class 387 units. INNOVATION See Southern slide for GTR innovation info

ADDED VALUE Wide choice of tickets available for customers, dependant when they wish to travel. Booking Advance tickets provides a more competitive price option too. Smartcard fulfilment via mobile phone will be going live in July, so customers can add their smartcard product via mobile phone, assisting with social distancing and convenience.

STANDARD CLASS vs FIRST CLASS GTR has a diverse fleet, some of which have different standards of travel. Seating capacity is divided approximately at 148,300 standard seats and 11,742 first class seat available across the entire GTR fleet. TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19

SUSTAINABILITY Traction Carbon – kilograms CO2 per vehicle kilometre (kg CO2 pvkm) 0.490

Non-Traction Carbon – kilograms CO2 per kWh 0.303

2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 291,239 Recycling Rate 32.54% Landfill Diversion 99%

FLEET In 2018/19 Thameslink operated 115 of the newly introduced Class 700 units. INNOVATION See Southern slide for GTR innovation info ADDED VALUE Wide choice of tickets available for customers, dependant when they wish to travel. Booking Advance tickets provides a more competitive price option too. Smartcard fulfilment via mobile phone will be going live in July, so customers can add their smartcard product via mobile phone, assisting with social distancing and convenience. STANDARD CLASS vs FIRST CLASS GTR has a diverse fleet, some of which have different standards of travel. Seating capacity is divided approximately at 148,300 standard seats and 11,742 first class seat available across the entire GTR fleet. GTR TRAIN OPERATING COMPANY OVERVIEW

Environmental performance figures 2018/19

SUSTAINABILITY Traction Carbon – kilograms CO2 per vehicle kilometre (kg CO2 pvkm) 0.490

Non-Traction Carbon – kilograms CO2 per kWh 0.303

2018/19 franchise year tonnes carbon dioxide equivalent (tCO2e) 291,239 Recycling Rate 32.54% Landfill Diversion 99%

FLEET In 2018/19 Great Northern were operating 21 Class 365 and 29 Class 387, 44 Class 313/0/1 units which were replaced by the introduction of a new fleet of 25 Class 717 units for operation on the Northern , a fleet total of 75 units.

INNOVATION See Southern slide for GTR innovation info

ADDED VALUE Wide choice of tickets available for customers, dependant when they wish to travel. Booking Advance tickets provides a more competitive price option too. Smartcard fulfilment via mobile phone will be going live in July, so customers can add their smartcard product via mobile phone, assisting with social distancing and convenience.

STANDARD CLASS vs FIRST CLASS GTR has a diverse fleet, some of which have different standards of travel. Seating capacity is divided approximately at 148,300 standard seats and 11,742 first class seat available across the entire GTR fleet. C2C TRAIN OPERATING COMPANY OVERVIEW

SUSTAINABILITY c2c are proud to be the first TOC to operate an entire fleet of trains fitted with regenerative braking which now represents over 20% of the energy used by the fleet. Stations and depots have benefited from an LED light replacement programme, and a number of stations and depots have been fitted with photo-volttaic panels to generate electricity. Trains have been modified to reduce lighting and heating/cooling loads when not carrying passengers.

FLEET c2c operates with a fleet of 'Electrostar' Electric Multiple Units, with 74 x class 357 units dating from the year 2000 supplemented by 6 x class 387 units introduced from 2016. From 2015 a number of units were modified to increase passenger capacity on the busy London area routes. All trains have standard class accommodation.

INNOVATION c2c has extended Driver Only Operation to all it's services, including the longest 12 coach trains, reducing the risk of cancellation due to staff availability. Drivers use in-cab screens to provide information on stopping patterns and the timetable to ensure punctual running.

ADDED VALUE Free Wi-Fi is available on all trains and stations. c2c smartcard offering you loyalty points, flexi seasons and automatic delay repay over 2 minutes delay A brand new c2c app which will enable in app ticket loading onto a smartcard by the end of 2020 c2c is the most punctual and highest performing railways in the country and hold the UK record for PPM (Public Performance Measure) of 97.5% of trains arriving within 5 minutes over a 4-week period. c2c consistently scores highly in customer satisfaction surveys. c2c works closely with the local community, running numerous 'school specials' and 'try a train' days for local groups. TRAIN OPERATING COMPANY OVERVIEW SUSTAINABILITY (5 January - 31 March 2020 (2019/20 P11 - P13) Carbon emissions per passenger journey (kgCO2ppj)*** 0.89 Waste recycled 30.8% Site electric (kWh) 6,340,968 Waste subject to other recovery (e.g. Incineration) 56.1% Site gas (kWh*) 2,204,850 Waste landfilled 13.1% Site solar (kWh) 123,099 Complaints in respect of noise** 6 Train electricity fuel efficiency (vehicle miles p/kWh) 0.28 Environment incidents reported, included any enforcement action 2 * Subject to change following final billing; ** Does not include complaints related to train horns; *** Location Based FLEET Mainline trains throughout Kent are Bombardier Class 375 Electrostars. They travel at up to 100mph. Metro trains on the inter- city London routes are Class 465 and 466 Networkers and Class 376 Electrostars. They travel at up to 75mph. High speed trains from Kent to St Pancras International are Hitachi-Class 395 trains. INNOVATION During 2019, further progress has been made in adapting and implementing new technology to improve both passenger experience and the way SE operate thei business. During 2019, the full roll-out of Southeastern Motion has been undertaken – the new information and entertainment service on all the trains. The free service heralded the first ever partnership by a UK transport network operator with Amazon Prime Video and Rakuten Kobo. ADDED VALUE SE dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers. STANDARD CLASS vs FIRST CLASS First Class seats are offered on many of SE trains, in quieter and comfier carriages with more space to work in or wind down. GB RAIL INDUSTRY Total Passenger Journeys & Increased Frequencies

TOTAL HISTORICAL PASSENGER JOURNEYS IN REGIONAL RAIL USAGE: 2015-2016 THE UNITED KINGDOM BETWEEN 1950 AND 2016 (in millions)

REGION TO/FROM WITHIN

1800 Scotland 8m 89m 1600 North West 36m 92m 1400 West Midlands 30m 56m 1200 1000 Wales-Cymru 10m 21m 800 South West 25m 25m

JOURNEY IN MLN IN JOURNEY 600 North East 9m 6m 400 Yorkshire & the 27m 44m 200 Humber 0 East Midlands 24m 9m

1950-511955-561960-611965-661970-711975-761980-811985-861990-911995-962000-012005-062010-112015-16 East of England 147m 33m

Source: London 397m 537m South East 220m 84m • 1.7bn journeys in 2015/16 – highest level since 1920 Source: Office of Rail and Road • 4.7m journeys a day • More than 100% growth since 1997/98 More Services

INVESTMENT MEANS TRAIN COMPANIES ARE RUNNING 28% MORE SERVICES SINCE 1997-98

FREQUENCY OF SERVICES ON MANY KEY LONG DISTANCE ROUTES HAS DOUBLED 1997/98 2016/17 % change Number of planned 5.69 7.30 28% Trains per Day Off-peak hourly frequency services per year (m)

Year 1994 2016 % change 1994 2016 % change Source: Network Rail Manchester to London 17 47 176% 1 3 200% Leeds to Edinburgh 2 15 650% 0 1 n/a STATIONS WITH THE MOST ENTRIES AND EXITS London to Norwich 19 36 89% 1 2 100% LONDON OUTSIDE LONDON Waterloo 99m Birmingham New Street 39m Leeds to London (1) 17 32 88% 1 2 100% Victoria 81m Glasgow Central 30m London to Sheffield 15 31 107% 1 2 100% Liverpool Street 67m Leeds 30m to London (2) 23 33 43% 1 2 100% London Bridge 54m Manchester Piccadilly 26m Glasgow Queen Street to Edinburgh (3) 37 62 68% 2 4 100% Euston 42m Edinburgh 22m Leeds to Huddersfield to Manchester (4) 48 81 69% 3 5 67% Stratford 41m Gatwick Airport 18m Paddington 37m Brighton 17m Cardiff to London 22 30 36% 1 2 100% King’s Cross 33m Reading 17m Clapham Junction 32m Glasgow Queen Street 16m Source: Network Rail St. Pancras 32m Liverpool Central 16m (1) LNERonly; excludes (2) Bristol Temple Meads only; excludes Bristol Parkway Source: ORR (3) Express services via only; excludes other routes (4) Includes services to Manchester Victoria Market Growth 2006/07 – 2019/20 = 105%

2006/07 - revenue £5.1bn 2019/20 - revenue £10.3bn

3552, 35% i 1842, 37% 2437, 48% 4954, 48%

AVERAGE PRICE PAID PER PASSENGER MILE 733, 15% 1782, 17%

Long distance revenue (£m) Regional revenue (£m) London & SE revenue (£m) Long distance revenue (£m) Regional revenue (£m) London & SE revenue (£m) 1997-/98 – 19.6p 2011/12 – 20.4p ABOVE AVERAGE GROWTH IN LONDON & SE AND REGIONAL SECTORS 2017/18 – 23.7p 2018/19 – 24.7p 2006/07 2019/20 2019/20 – 24.9p 70% 70% 60% 60% 50% 50% 40% 40% AVERAGE PRICE PAID PER 30% 30% JOURNEY (2019/20): 20% 20% 10% 10% LONG DISTANCE TICKET – £24.80 REGIONAL TICKET – £4.4 0% 0% Booking TVMs Internet TMCs TF L On-train Call Other Booking TVMs Internet TMCs TF L On-train Call Other LONDON & SE TICKET – £4.3 offices Centre offices Centre

MOVE FROM SALES MADE AT STATION BOOKING OFFICES TO SELF-SERVICE TICKET VENDING MACHINES (TVMs) SITED ON STATION CONCOURSES AND INTERNET Internet Penetration 2006/07 – 2019/20

2006/07 2019/20

7%

31% i

69% AVERAGE JOURNEY PRICE* 2006/07 2019/20 93%

Public internet sales Non-internet sales Public internet sales Non-internet sales INTERNET £20.73 £14.95 INTERNET SALES EXPRESSED AS % OF ADDRESSABLE MARKET NON-INTERNET £4.66 £5.68

(i.e. TOTAL INDUSTRY SALES LESS TMC/CORPORATE SALES AND SEASON TICKETS NOT SOLD ONLINE) *including season tickets

2006/07 Public internet and Corporate 2019/20 Public internet and Corporate Influencing factors that have kept average journey prices relative sales share of the industry (£0.76bn worth sales share of the industry (£4.4bn worth for each channel includes; • Shifting buying trends with a move away from full sales for both sectors) combined sales for both sectors) price fares to lower priced advance fares; • Downgrading away from 1st class to Standard class 9% fares; • More railcards in circulation meaning more railcard discounted fares. 7% 7%

31%

Corporate sales Public internet sales Corporate sales Public internet sales

*2006/07 total industry sales - £5.39bn *2019/20 total industry sales - £10.9bn Internet Sales and International Sales

Non-corporate internet journeys for 2019/20 Non-corporate internet revenue for – 260m 2019/2020 – £3.4bn i London & SE Long distance 21% London & SE 34% 35% Long distance 63%

Regional 16% Regional… IN THE SECOND HALF OF 2017/18 THE VOLUME OF INTERNET SALES STARTED OUTGROWING THE INTERNET JOURNEYS FOR 2019/20 – 260m VOLUME OF TICKET OFFICE SALES. THIS TENDENCY INTERNET REVENUE FOR 2019/20 – £3.4bn CONTINUED IN 2018/19 AND INTERNET SALES BECAME THE MOST POPULAR SALES CHANNEL IN 2018/19. 2019/20 2019/20 INTERNATIONAL SALES ARE 1.2% OF TOTAL 1.2% 0.29% TURNOVER AND HAVE BIG POTENTIAL FOR GROWTH.

99.71% 98.8%

Domestic revenue International revenue Domestic journeys International journeys

INTERNATIONAL JOURNEYS FOR 2019/20 – 4.4m INTERNATIONAL REVENUE FOR 2018/19 – £136m (excluding BritRail Passes) NETWORK RAIL

Network Rail’s role is to run a safe, reliable and efficient railway, serving customers and communities. Network Rail exists to get people and goods where they need to be and to support country’s economic prosperity.

Network Rail are undertaking an ambitious change. Company’s vision is Putting Passengers First – becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; instinctively recognised as an industry leader.

Network Rail is 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. NR manages 20 of the UK's largest stations while all the others, over 2,500, are managed by the country’s Train Operating Companies. TICKET FARE TYPES

• Fully flexible – travel anytime • Single valid on date shown and up to 04:30 hrs next day Ø Return validity: ANYTIME Ø Outward: within 5 days from date shown • Return: within 1 day/ 1 month of the outward date shown • Break of journey allowed

• Where more than one Off-Peak fare exists, the cheaper is known as Super Off-Peak • Single valid on date shown • Return valid: Ø Outward on date shown and up to 04:30 hrs next day OFF-PEAK Ø Return: within 1 day/ 1 month from outward date shown • Break of journey: Ø Single: allowed unless individual restriction code says not. Where break is for overnight stay, the journey must recommence by 12:00 hrs next day Ø Return: Outward: allowed unless individual restriction code says not. Where break is for overnight stay, the journey must recommence by 12:00 hrs next day

• Generally available from 12 weeks in advance until 18:00 day before travel • Valid on date and times shown only • No break of journey except if necessary to change trains • Changes to travel plans allowed before departure of first booked service • Valid changes to travel plans: ADVANCE Ø Change of date Ø Change of time Ø Change of class • £10 change fee will be charged plus any price difference • If changing to a cheaper product, no refund of difference but change fee still payable REFUNDS

General rule: customer must return ticket to retailer within 28 days of expiry of return portion

Any exceptions to be sent to ATOC for approval

Off-Peak/ Anytime Advance Super-Off Peak

Completely unused Part used Completely unused Part used Any

Outward used but not return Outward used but not return Full refund minus admin fee Full refund minus admin fee Non refundable unless portion, deduct appropriate portion, deduct appropriate retailer changes booking single fare for journey made single fare for journey made before departure of first and admin fee and admin fee. In most cases booked service. As Third there will be no value left to Party Retailers do not issue refund Excess Fares, a new ticket Return portion used but not must be issued and refund outward: No Refund. Return Return portion used but not claimed against original ticket portion used but not outward: No Refund. to make up shortfall outward: No Refund. Outward portion is only valid Outward portion is only valid in conjunction with the in conjunction with the unused return portion unused return portion therefore if return portion is therefore if return portion is used first, this invalidates the used first, this invalidates the outward portion and no outward portion and no refund is available refund is available NATIONAL RAILCARDS

16-25 RAILCARD for everyone aged 16-25 or 26+ and a mature student; gets you 1/3 off Standard Anytime and Off-Peak fares, as well as Standard Advance and First Class Advance fares. TWO TOGETHER RAILCARD gets two people 1/3 off Standard and First Class Anytime, Off-Peak and Advance fares when you travel together after 0930 Monday to Friday*, or anytime at weekends and public holidays. FAMILY & FRIENDS RAILCARD gets you 1/3 off rail fares for up to 4 adults and 60% off for up to 4 kids between 5 and 15. Plus you can have two adults named on one card, so when one cardholder isn’t using it, the other can. Railcard gets you 1/3 off Standard Anytime, Off- Peak and Advance adult fares, and 60% off for kids’ fares too. CARDS IN CIRCULATION – 5.14m For everyone aged 60+; gives you 1/3 off Standard and First Class Anytime, Off-Peak and Advance fares. TOTAL CARD REVENUE – DISABLED PERSONS RAILCARD £131m gets you 1/3 off adult rail fares. There are no time restrictions on the Disabled Persons Railcard, so you can use it to get a discount on tickets at any time of the day. If you're travelling with another adult they will also get 1/3 off their rail fare, so you can save money for a friend or family member too. TOTAL TRAVEL REVENUE – £1.69b gives up to 1/3 off rail fares in the Network Railcard area (London and South East), for travel any time on weekends and public holidays or from 10.00 Monday to Friday. Subject to the appropriate minimum fare.

26-30 RAILCARD for everyone aged 26-30; gets you 1/3 off most off-peak rail fares to travel across

HM FORCES RAILCARD for members of the Regular Forces or Volunteer Reserves or a spouse/civil partner of a member (cannot be retailed) contacts

TRANSPORT FOR WALES [email protected] ISLAND LINE tbc CALEDONIAN SLEEPER [email protected] LONDON NORTHWESTERN [email protected] CROSSCOUNTRY crosscountrytrains.co.uk/business-enquiry SOUTHEASTERN [email protected] EMR [email protected] SOUTHERN [email protected] HULL TRAINS tbc SOUTH WESTERN [email protected] AVANTI WEST COAST [email protected] WEST MIDLANDS [email protected] LNER [email protected] THAMESLINK [email protected] GRAND CENTRAL tbc CHILTERN [email protected] GWR [email protected] GREAT NORTHERN [email protected] MERSEYRAIL [email protected] C2C [email protected] SCOTRAIL [email protected] GREATER ANGLIA [email protected] TRANSPENNINE EXPRESS [email protected] GATWICK EXPRESS [email protected] NORTHERN [email protected] [email protected] 2nd Floor, 200 Aldersgate Street, London EC1A 4HD www.raildeliverygroup.com

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