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Report 11.229 Employee Survey May 2016 | Report 11.229 2015 “Food” • Secretary’s Choice From the former DSHS Secretary: DSHS Photo Contest This is my choice, but not because of its title “food.” Rather, By Kim Karu, with permission because I have such a clear recollection of a day of visits I made to the Colfax and Clarkston offices – where rolling fields of wheat truly shimmered with a golden glow on a chilly, but beautiful, sunny fall day. As with many trips to eastern Washington offices, the trip provided for plenty of road time and a reminder of how large and diverse our state is as we seek to serve people in every corner of it. This picture also reminds me of the warm reception I received at each of those offices and how my simple thank you to those teammates, who are so far from Olympia, was so graciously and gratefully received. In short, this picture reminds me of our statewide team and our statewide mission. Sounds maudlin I’ll bet, but it is all 100% true. − Kevin W. Quigley, former Secretary Information About This Publication DSHS WASHINGTON STATE Title: 2015 DSHS Employee Survey Department of Social and Health Services Abstract: The 2015 survey revealed widespread increases in employee engagement at DSHS since our last major survey in 2013. Positive responses increased for the majority of survey Headquarters located at: questions, and DSHS exceeded the statewide target for Governor Jay Inslee’s “Employer of 14th and Jefferson Street Choice” goal. There were improvements in all of the areas of focus specified by former Olympia, WA 98501 Secretary Kevin Quigley for 2013 – 2015. The response rate in 2015 was 81%, the highest level of participation since the survey began in 2002. The survey results also show opportunities for positive change, and in some cases, important challenges. Many of these opportunities and challenges are specific to Administrations and major units, and are the OFFICE OF THE SECRETARY subject of action planning at every level of the organization. Patricia Lashway, Acting Secretary The Employee Survey is an important component of Governor Inslee’s Results Washington Services and Enterprise Support data-driven performance management and continuous improvement system. Employee Administration Survey results are used as the primary outcome measure for the goal to “Increase Dana Phelps, Acting Assistant Secretary Washington as an employer of choice” under Results Washington Goal 5: Effective, efficient & accountable government. Research and Data Analysis David Mancuso, PhD, Director Office of Data Analysis Keywords: Surveys, DSHS, Employees Program Research and Evaluation Category: Surveys, DSHS, Employees Human Research Review Section Performance Metrics Office Geography: Washington State Health Analytics Team Research Time Period: October 13 to November 25, 2015 Enterprise GIS Team Publication Date: May 2016 RDA Publication Number: 11.229 DSHS Research and Data Analysis Project Name: DSHS Employee Surveys (RDA) THE SURVEY TEAM Director: Primary Investigator: Nancy Raiha, MSW, PhD David Mancuso, PhD Author: John Rogers, PhD; Nancy Raiha, MSW, PhD [email protected] Survey Coordinator: Monica Stanley Statistical Analysis: Elizabeth Mancuso Director, Managment Information Survey Report Design and Format: Barbara Felver and Survey Research: Contributors: Alyssa Beyer, Maggie Bumford, Warren (Tim) Carter, Linda Carruthers, Angee Nancy Raiha, MSW, PhD Eldridge, Peg Evans-Brown, Deborah Macy, Andrea Jamieson, Chris Trujillo, Kevin White [email protected] Technical Assistance: Shaun Marquardt (Enterprise Technology) PO Box 45204 Administration Contacts: Olympia, WA 98504-5204 ALTSA: Amy Besel 360.902.0707 BHA: Theresa Becker (WSH), B. “Joey” Frost (ESH), Shawna Miller, Kristi Sigafoos (CSTC) DDA: Luisa Parada-Estrada Order Publication: 11.229 CA: Karolyn Smith, Stacey Winokur 360.902.0707 ESA: Sarah Kollin FSA: Pam McCaslin Online Library: SESA: Nancy Raiha, John Rogers, Kristine Marree Williams (ET, TSD), Aura MacArthur www1.dshs.wa.gov/rda RA: Andrew Clemons (DVR), Rebecca Kelly, Latoya Holmes-Ware (SCC) “Tulip Farm” • Second Place DSHS Photo Contest • Category: Artistic By Kim Karu, with permission “I cannot view these pictures without recognizing the Herculean efforts they capture.” Kevin W. Quigley, Secretary Washington State Department of Social and Health Services “Chinese Lantern Festival, Spokane” • Honorable Mention (tie) DSHS Photo Contest • Category: Artistic By Shari Riley, with permission From the photographer: “Spokane is blessed to be the first to experience this 5 week celebration of Chinese culture. A mix of illuminating lights, beautiful music, dancing and delicious cuisine made it truly a cultural experience for any Spokanite or visitor!” “Lopez Island Sunset” • Photographers Choice DSHS Photo Contest By Miranda Koutecky, with permission From the photographer: “This picture was taken during a family trip to the San Juan Islands off the coast of Washington. This was our view from the apartment we were staying in. As the sun went down the sky started to get more and more vibrant. Because of all the fires in the area at the time the sky turned into a rainbow of colors and the water reflected the beautiful colors of the sky.” 2015 DSHS Employee Survey Executive Summary ........................................................................... 1 Encouraging Trends and Bright Spots ................................................................ 2 Continuing Opportunities for Positive Change................................................... 3 Survey Facts ....................................................................................................... 3 Charts: Changes, Major Comment Themes, and High Points ............................. 4 CHAPTER 1 Communication ................................................................................. 9 General Communication .................................................................................. 11 Staff Input ........................................................................................................ 12 Information Sharing ......................................................................................... 15 Goals, Guidelines, and Performance Measures ............................................... 19 CHAPTER 2 Supervisor/Manager Support .......................................................... 23 Overall Treatment of Staff ............................................................................... 25 Help, Mentoring, and Feedback ....................................................................... 26 Recognition ...................................................................................................... 28 Courtesy and Respect ...................................................................................... 30 CHAPTER 3 Fairness and Diversity ...................................................................... 33 Fair Treatment ................................................................................................. 35 Diversity Issues ................................................................................................ 37 CHAPTER 4 The Daily Job ................................................................................... 41 Overall Satisfaction .......................................................................................... 43 Job Characteristics ........................................................................................... 45 Co-Workers ...................................................................................................... 52 CHAPTER 5 Business Practices ............................................................................ 57 Policies and Procedures ................................................................................... 59 Resources ......................................................................................................... 66 Health and Safety ............................................................................................. 73 Appendices are available in conjunction with this report on the RDA Website: https://www.dshs.wa.gov/sesa/rda/research-reports Background, Methods and Response Rates ● Statistical Reports ● Additional Information “Purple Flowers” • Honorable Mention (tie) DSHS Photo Contest • Categories: Technical By Alli Smith, with permission “Alpine Lakes Vista in Central Washington” • First Place DSHS Photo Contest • Category: DSHS Employees By John Plotz, with permission Executive Summary THE BIG NEWS ABOUT THE 2015 EMPLOYEE SURVEY IS POSITIVE. The 2015 Department of Social and Health Services (DSHS) Employee Survey revealed upward trends in almost all areas. Many of the improvements in employee satisfaction reflect efforts throughout the Department to increase employee involvement and to address issues of employee concern. However, concerns and opportunities for improvement remain. The Employee Survey is the principal method for DSHS to gather comprehensive performance feedback from all staff. The goal of the survey is to reach out to each of the more than 17,000 employees at DSHS, obtain candid feedback about their workplace experiences, and provide actionable results at every level of the organization. The Employee Survey is used extensively for strategic planning and performance improvement across all Washington State employees, the entire Department, each DSHS Administration, and hundreds of individual workgroups. Department of Social and Health Services Research
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