Black screen, copyright protected on capture screen
Symptoms: Black screen, copyright protected on capture screen
*What is your game console? >PS4, XBOX: Turn off HDCP in PS4 completely, then turn it on again Please turn off your console game completely, wait for a few seconds and turn it on. After your console restarts, the temporary files will be removed and the error should be resolved. Also, please also disable HDCP-support setting on the RECentral setting page.
>It’s possible that you played Blu-Ray disc or opened some applications (Netflix, Hulu) that activated HDCP protection on your Nintendo switch /XBox One /PS4. HDCP has failed Nintendo switch /XBox One /PS4 error can prevent you from recording your gameplay sessions.
>iPhone/iPad: Turn off the HDCP-support setting in RECentral.
*How to disable HDCP-support setting on the RECentral setting page* >RECentral 4 off setting https://drive.google.com/open?id=1bqyHukVodS4ZBtnLTnGCoYRUzZ7WSmL9 >RECentral 1 off setting https://drive.google.com/open?id=10Ni7KWrMfBxurw_Ah_fGsoc96TWRvWdD
>PS3: It always has HDCP in HDMI output. Use Component to HDMI. >TV box Please noted our product cannot support video clip with copy right protected content/HDCP/android device, including android phone, blue-disc DVD, smart TV (e.g., firestick) . You can refer to google, many users have shared their solution: and please note that all I can do is to attach the information to you, instead of teaching you due to sensitive copyright issue: https://www.amazon.com/gp/customer- reviews/R1B7FF2487RWSJ/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00LAP3GC8 https://www.amazon.com/gp/customer- reviews/R248NF8JDS4KJM/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00LAP3GC8
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LG4K Live Gamer 4K - GC573 LGU Live Gamer ULTRA - GC553 LGX2 Live Gamer EXTREME 2 - GC551 LIVE Gamer Portable 2 PLUS - GC513 Live Gamer MINI - GC311 Live Gamer Portable 2 - GC510 Live Gamer HD 2 - GC570 LGX Live Gamer EXTREME - GC550 ExtremeCap U3 - CV710 LGP Lite - GL310 Live Gamer Portable - C875 Live Gamer HD Lite - GL510E EzRecorder 130 - ER130 Game Capture HD II - GC530/C285
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2019082201_RECentral1,RECentral4-Black screen, copyright protected on capture screen
Why is the recorded video in 720p while my PS4’s input source is set to 1080i or 1080p?
Because the ER130 records according to the resolution of its input source and can't make any alterations. All games have their own native resolutions, so if your game has a native resolution of 720p, then the ER130 will only receive 720p.
Why is there no image after I disabled HDCP on my PS4?
Unplug and replug the HDMI cable and image will reappear.
Does the ER130 support PS3, Xbox Dolby 5.1 and 24p video format?
Unfortunately, the ER130 can’t record Dolby 5.1 (channel) or 24p video format. Go to your console settings and change the audio to Auto to ensure proper output format (dual-channel PCM ). Please note that you can still pass through Dolby 5.1 and 24p signal while the ER130 is off.
How do I fix the poor performance problem or recorded had a video issue?
We would recommend using a USB 3.0 or hard storage device instead of a thumb drive due to the writing speed performance issue.
What do I do if the recording can't be stopped
1. Please confirm the firmware version update to date. 2. Please switch other storage devices accomplish the request below: (1). We would recommend a steady 10 MB/s writing speed storage device (2). NTFS format in MBR partition table is required (3). USB hubs, card readers, FAT format, NAS or HDDs over 2 TB capacity are not supported
Can I use both 2TB Internal HD & 2TB External HD connected at the same time?
Yes, it can access all recorded media without having to unplug one to access the other, but, should remember one time just storage one position that is selecting
Setting->Disk Management ->USB Disk Partition
What is the longest/shortest recording length of ER130?
The longest recording time is 14 hours, and the device will automatically stop and prompt message. The shortest recording time is 6 seconds, and pressing record button won’t cause any action within that period.
What are the ER130’s various recording bit rates vs recording times?
Maximum Recording for HD 720p Optimal Good Length (20 Mbps) (15 Mbps) (10 Mbps) 1 TB Approx. 100 Hr Approx. 125 Hr Approx. 200 Hr 2 TB Approx. 200 Hr Approx. 250 Hr Approx. 400 Hr
Maximum Recording Optimal Good for HD 1080i Length (15 Mbps) (12 Mbps) (10 Mbps) 1 TB Approx. 125 Hr Approx. 150 Hr Approx. 200 Hr 2 TB Approx. 250 Hr Approx. 300 Hr Approx. 400 Hr
for SD 480i (576i) / Maximum Recording Optimal Good Length 480P (576p) (7.5 Mbps) (5 Mbps) (3 Mbps) 1 TB Approx. 250 Hr Approx. 400 Hr Approx. 650 Hr Approx. 1300 Hr 2 TB Approx. 500 Hr Approx. 800 Hr
Why is the recording stopped?
Recording stops when the ER130 detects extremely poor write performance from your storage device. It’s recommended that you use a NTFS-formatted hard drive.
Why does the LED light start flashing rapidly during recording?
It means the storage space is low and your recording may stop shortly. Please stop the recording and either free up more space or switch storage device.
Can I use the ER130 to record conversation with my friend playing PS4?
Unfortunately, the ER130 doesn’t support voice chat recording. We recommend you to go to our official website for product specifications and other related information: http://avertv.avermedia.com/Product/ProductDetail.aspx?Id=593
If you need a device that can record voice chat during gameplay, we recommend our Game Capture HD II (C285). To know more about the C285 specifications, features, tutorials and see whether the product can meet your needs, please visit the link below. http://gamerzone.avermedia.com/game_capture/game_capture_hd_2
Can I play the files from ER130 on my PC?
You certainly can. The ER130 supports MP4 format so any PC media player that supports MP4 format (such as CyberLink PowerDirector 9, Windows Media Player 12 and VLC) can playback the recorded files. Can I use the ER130’s “Schedule Recording” function to record HD content from my TV setup box via HDMI?
The ER130 only supports single timed recording – Timer Recording, which can be set to record 1 Time (for one time event) or Daily (for same time on daily basis). If you want to record HD content from your TV setup box via HDMI, it will have to depend on whether it is HDCP protected; HDCP protected content can’t be recorded.
Is the USB slot on the front USB 2.0 or 3.0?
The ER130’s USB slot is USB 2.0, and it is compatible with USB 3.0 storage devices.
I’ve already formatted my hard drive into NTFS and plugged it , but still receive error: “ensure that a NTFS formatted hard drive is installed”. How to solve this situation?
Please confirm whether your hard drive has encryption or not. Kindly note that ER130/ER310/C285/CR530 only supports MBR (master boot record) partition table, the encrypted hard drives however use GPT (GUID partition table). The solution in this case is changing partition table format of hard drive from GPT to MBR. You may refer to following link: https://hp-usb-disk-storage-format-tool.en.softonic.com/?ex=DSK-1218.4
Product comparison table
ER130/310 -Cannot record TV programs
Make sure the television is Receive source, has to convert the digital TV signals, and you have to connect a satellite receiver, ER130/310 only receive signal from TV box. Please see the following chart to understand the connection diagram.
Note EzRecorder 130/310 does not support viewing/recording/streaming of HDCP protected signals
How do I format a internal hard drive on device
Please refer to the steps below: Remote control MENU→Setting→Disk Management→Disk Information→OK→F1 Format
EZ Recorder 130 fails to detect my storage device, what do I do?
1. Try re-installing the storage device. It may take longer for EZ Recorder 130 to detect the storage device if there are too many files in the disk. 2. Format your storage device to NTFS file system on PC. We recommend using "HP USB Disk Storage Format Tool" http://download.cnet.com/HP-USB-Disk-Storage-Format-Tool/3000-2094_4-10974082.html
ER130,ER310 Troubleshooting
Problem ● Error message "Error message "no HDMI signal " ● I didn't receive any HDMI signal.
Solution
1. Please confirm your input source installation whether has wrong, -Record TV Channel (STBBOX ->HDMI IN-> ER130/310 ->HDMI OUT->TV/ monitor) -Record GAME (game console ->HDMI IN->ER130/310 ->HDMI OUT->TV / monitor )
2. We would recommend a steady 10 MB/s writing speed storage device 3. NTFS format in MBR partition table is required 4. USB hubs, card readers, FAT format, NAS or HDDs over 2 TB capacity are not supported. 5. Please check your input source whether has HDCP protected signals, all Avermedia devices do not support viewing/recording/streaming of HDCP protected signals
How to format HDD driver? 1. When the ER310 detects abysmal write performance from the storage device, we recommended that use an NTFS-formatted hard drive. URL reference: http://www.ntfs.com/quest22.htm
2. The formatting process of HDD drive installation HDD Driver installation on EZ130,310-> Remote control MENU→Setting→Disk Management→Disk Information→OK→F1 Format
4. Check your input source is close HDCP function EzRecorder 130/310 does not support viewing/recording/streaming of HDCP protected signals
※Waht's the HDCP, please refers to the Wikipedia below. https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection
If a problem has no solution after you check all steps, please take an error video or screenshot your error steps to us for checking. thank you.
2019082201_EzRecorder-Troubleshooting
How could I check my ER130 is well connected and status?
1. Once turn on ER130, ER130 should have constant slow green flash light> fast flash green light> then LED constant green light. You can refer below tablel
2. Please ensure connect your storage well connect, and Please confirm whether your hard drive has encryption or not. Kindly note that ER130/ER310/C285/CR530 only supports MBR (master boot record) partition table, the encrypted hard drives however use GPT (GUID partition table).The solution in this case is changing partition table format of hard drive from GPT to MBR. You may refer to following link: https://hp-usb-disk-storage-format- tool.en.softonic.com/?ex=DSK-1218.4
3. Please ensure your input resolution and FPS support below information:
4. Please noted ER130 cannot support video clip with copy right protected content/HDCP/android device, including android phone, blue-disc DVD, smart TV (e.g., firestick)
I heard that a “Splitter” can be used to record HD contents such as TV programs or movies; can I use a splitter with this product to do that?
Legally, unless you have been duly licensed, we expressly advise that you DO NOT record copyrighted contents, particularly those with copy protection such as HDCP, to avoid breaking the law. If you have been duly granted a license to record copyrighted contents, it is technically possible to use a splitter with our product; however, our warranty does not cover such usage, and AVerMedia will not be liable to any damage caused by such actions.