Please Reply
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Network Rail Response with Appendices
Defendant’s Response to Sole Reference Ref: TTP1546 1 of 9 1 DETAILS OF PARTIES 1.1 The names and addresses of the parties to the reference are as follows:- (a) Freightliner Limited whose Registered Office is at 3rd Floor, 90 Whitfield Street, London W1T 4EZ (“Freightliner”) ("the Claimant"); and (b) Network Rail Infrastructure Limited whose Registered Office is at 1 Eversholt Street, London NW1 2DN ("Network Rail") ("the Defendant"). 1.2 Other Train and Freight Operating Companies that could be affected by the outcome of this dispute: (a) Greater Anglia (Abellio East Anglia Ltd), MTR Corporation (Crossrail) Ltd, Arriva Rail London Ltd, GB Railfreight Ltd, DB Cargo (UK) Ltd, c2c (Trenitalia c2c Ltd) 2 CONTENTS OF THIS DOCUMENT This Response to the Claimant’s Sole Reference includes:- (a) Confirmation, or qualification, that the subject matter of the dispute is as set out by the Claimant in its Sole Reference, in the form of a summary schedule cross-referenced to the issues raised by the Claimant in the Sole Reference, identifying which the Defendant agrees with and which it disagrees with. (b) A detailed explanation of the Defendant’s arguments in support of its position on those issues where it disagrees with the Claimant’s Sole Reference, including references to documents or contractual provisions not dealt with in the Claimant’s Sole Reference. (c) Any further related issues not raised by the Claimant but which the Defendant considers fall to be determined as part of the dispute; (d) The decisions of principle sought from the Panel in respect of (i) legal entitlement, and (ii) remedies; (e) Appendices and other supporting material. -
London Overground Key Statistics
Delays and 2018-19 Punctuality and complaints percentage of total with variance to last year delays attributed to: Complaints rate Complaints Delay minutes and % of total, attributed to: London Overground Trains planned answered within (per 100k NR-on-TOC TOC-on-Self TOC-on-TOC passenger journeys) 20 working days Key Statistics - Table 2.14 522,369 0.7 94.6% 164,224 89,536 54,779 +4.0% 53.2% 29.0% 17.8% Publication date: 09 July 2019 -60.5% -2.2 pp Complaints rate Complaints answered in Owner Group: Delays by category group 2018-19 % change (per 100k passenger journeys) 20 working days Arriva Rail London Total delays 308,539 +17.0% NR-on-TOC 164,224 +2.8% Franchise start date: External 28,249 +29.8% 13 November 2016 Network Management / Other 56,173 -19.3% Franchise end date: Non-Track Assets 41,872 +30.5% 25 May 2024 Severe weather, autumn & structures 17,226 +41.7% Track 20,641 -14.1% Number of employees Number of stations TOC-on-Self Within 5 minutes Within 10 minutes 89,536 +80.1% managed Right time (MAA) 1,451 (MAA) (MAA) Fleet 30,616 +53.2% 81 Operations 5,695 +181.4% +0.8% 93.8% 95.7% 79.4% Stations 26,772 +150.6% Compared -0.5 pp -0.8 pp +1.1 pp to last TOC Other 10,636 +16.7% year Significantly late CaSL (MAA) Cancelled (MAA) Traincrew 15,798 +100.4% (MAA) TOC-on-TOC 54,779 +0.9% 3.8% 0.0% 3.8% Fleet 19,080 -16.8% +0.8 pp +0.0 pp +0.8 pp Operations 6,921 +41.8% Compared to last year PPM MAA CaSL MAA Stations 4,586 -3.8% TOC Other 12,682 +12.8% Passenger journeys 188.1 m -0.9% (millions) Traincrew 11,510 +9.8% Passenger kilometres % Change on last year (millions) 1,287.6 m -0.7% Green - Less than last year Passenger train kilometres (millions) 8.7 m +6.4% Red - More than last year Route kilometres 167.4 km +0.0% Delay minute totals may differ from the sum of the aggregated operated categories due to other miscellaneous categories being included. -
Rail Accident Report
Rail Accident Report Passenger trapped and dragged under a train at West Wickham 10 April 2015 Report 03/2016 February 2016 This investigation was carried out in accordance with: l the Railway Safety Directive 2004/49/EC; l the Railways and Transport Safety Act 2003; and l the Railways (Accident Investigation and Reporting) Regulations 2005. © Crown copyright 2016 You may re-use this document/publication (not including departmental or agency logos) free of charge in any format or medium. You must re-use it accurately and not in a misleading context. The material must be acknowledged as Crown copyright and you must give the title of the source publication. Where we have identified any third party copyright material you will need to obtain permission from the copyright holders concerned. This document/publication is also available at www.raib.gov.uk. Any enquiries about this publication should be sent to: RAIB Email: [email protected] The Wharf Telephone: 01332 253300 Stores Road Fax: 01332 253301 Derby UK Website: www.gov.uk/raib DE21 4BA This report is published by the Rail Accident Investigation Branch, Department for Transport. Preface The purpose of a Rail Accident Investigation Branch (RAIB) investigation is to improve railway safety by preventing future railway accidents or by mitigating their consequences. It is not the purpose of such an investigation to establish blame or liability. Accordingly, it is inappropriate that RAIB reports should be used to assign fault or blame, or determine liability, since neither the investigation nor the reporting process has been undertaken for that purpose. The RAIB’s findings are based on its own evaluation of the evidence that was available at the time of the investigation and are intended to explain what happened, and why, in a fair and unbiased manner. -
Arriva Rail London Limited Consolidated Agreement As at 03 June 2020
REDACTED VERSION rd Conformed,REDACTED & annotated copy incorporating all changes as at 3 June 2020 TRACK ACCESS CONTRACT (PASSENGER SERVICES) Dated 09 November 2007 Between NETWORK RAIL INFRASTRUCTURE LIMITED and ARRIVA RAIL LONDON LIMITED Amended by: i) Tenth Supplemental Agreement dated 26 March 2009, acknowledged 03 April 2009; ii) Fifteenth Supplemental Agreement dated 21 May 2010, approved 21 May 2010; iii) Twenty-First Supplemental Agreement dated 20 May 2011, approved 20 May 2011; iv) Twenty-Ninth Supplemental Agreement dated 9 December 2012, approved 6 December 2012; v) Thirty-Eighth Supplemental Agreement (General Approval), dated 20 August 2013; vi) Fortieth Supplemental Agreement (General Approval), dated 7 October 2013; vii) Forty-First Supplemental Agreement (General Approval), dated 12 November 2013; viii) Forty-Second Supplemental Agreement dated 6 March 2014, Approved 6 March 2014; ix) Forty-Third Supplemental Agreement (General Approval), dated 27 March 2014; x) Forty-Sixth Supplemental Agreement dated 28 May 2015, Approved 28 May 2015; xi) Fifty-Second Supplemental Agreement dated 12 April 2016, Approved 05 May 2016; xii) Deed of Novation dated 6 October 2016, which novated the Track Access Contract from LOROL to ARL at 02:00hrs on 13 November 2016; xiii) Fifty-Third Supplemental Agreement dated 7 November 2016, Approved 8 November 2016; xiv) Fifty-Fifth Supplemental Agreement dated 31 January 2017, Approved 2 February 2017; xv) Fifty-Seventh Supplemental agreement dated 19 February 2018, Approved 21 February 2018; xvi) Fifty-Ninth Supplemental agreement dated 19 February 2018, Approved 21 February 2018; and xvii) Sixtieth Supplemental agreement dated 9 May 2018, Approved 15 May 2018. xviii) Sixty-Third Supplemental agreement dated 11th February 2019. -
The Treachery of Strategic Decisions
The treachery of strategic decisions. An Actor-Network Theory perspective on the strategic decisions that produce new trains in the UK. Thesis submitted in accordance with the requirements of the University of Liverpool for the degree of Doctor in Philosophy by Michael John King. May 2021 Abstract The production of new passenger trains can be characterised as a strategic decision, followed by a manufacturing stage. Typically, competing proposals are developed and refined, often over several years, until one emerges as the winner. The winning proposition will be manufactured and delivered into service some years later to carry passengers for 30 years or more. However, there is a problem: evidence shows UK passenger trains getting heavier over time. Heavy trains increase fuel consumption and emissions, increase track damage and maintenance costs, and these impacts could last for the train’s life and beyond. To address global challenges, like climate change, strategic decisions that produce outcomes like this need to be understood and improved. To understand this phenomenon, I apply Actor-Network Theory (ANT) to Strategic Decision-Making. Using ANT, sometimes described as the sociology of translation, I theorise that different propositions of trains are articulated until one, typically, is selected as the winner to be translated and become a realised train. In this translation process I focus upon the development and articulation of propositions up to the point where a winner is selected. I propose that this occurs within a valuable ‘place’ that I describe as a ‘decision-laboratory’ – a site of active development where various actors can interact, experiment, model, measure, and speculate about the desired new trains. -
Annual Report and Statement of Accounts 2015/16 Contents
Annual Report and Statement of Accounts 2015/16 Contents About Transport for London (TfL) 4 Message from the Commissioner 120 Statement of Accounts We are the integrated transport authority for London. Our purpose is 8 Year at a glance 272 Annual Governance Statement to keep London moving, working and growing, and to make life in our city better. We reinvest all of our income to run and improve London’s 10 Delivering for London 280 Commissioner and transport services. Managing Directors 12 Operational performance Our operational responsibilities include London Underground, London 282 Members of TfL (2015/16) Buses, Docklands Light Railway (DLR), London Overground, TfL Rail, 16 Keeping London moving, London Trams, London River Services, London Dial-a-Ride, Victoria working and growing 284 Directors of Crossrail Limited Coach Station, Santander Cycles and the Emirates Air Line. (2015/16) 18 Customers: the heart of our business On the roads, we regulate taxis and the private hire trade, run the 286 Membership of TfL committees Congestion Charging scheme, manage the city’s 580km red route 34 Delivery: our plans and our promises and panels (2015/16) network, operate all of the Capital’s 6,300 traffic signals and work to ensure a safe environment for all road users. 54 People: dedicated to customer service 288 TfL Members' meeting attendance (2015/16) We are delivering one of the world’s largest programmes of transport 66 Value: delivering more with less capital investment, which is building the Elizabeth line, modernising Tube 290 Remuneration services and stations, transforming the road network and making it safer, 78 Technology and data: a new especially for more vulnerable road users, such as pedestrians and cyclists. -
Campaigning for a Bigger, Better Railway No 162 £3 December 2019 Pictures: INTERCITY RAILFREIGHT Pictures: INTERCITY
Published by RAILFUTURE – campaigning for a bigger, better railway No 162 £3 December 2019 Pictures: INTERCITY RAILFREIGHT Pictures: INTERCITY Inter-city trains and bikes How rail freight can help combat the climate emergency: See page 2 RAILFUTURE CAMPAIGNER OF THE YEAR 2020 Railwatch contents HS2 must be just the start of a rail future CLIMATE Further to the inaugural recognition we would like 2 Chris Page award at Railfuture’s to hear about them. We will By Graham Nalty annual general meeting require a written statement 3 High speed rail in Cardiff in 2019, of no more than 500 4 East Anglia and East Midlands High Speed Two must be EMERGENCY and in recognition of words identifying how the given the go-ahead because the page one picture the dedication and nominee has contributed to 5 Pennine fast track benefits of faster north-south rail achievements of Railfuture Railfuture’s mission to be links and additional capacity 6 North East Rover Picture: XINHUA volunteers, we will be the number one advocate outweigh the increase in costs to Our front page pictures from presenting the award for for rail users and the rail 7 Investment stasis £88 billion. Campaigner of the Year at industry, and how they 8 Your views The verdict came from the intercity railfreighT show the annual general meeting have enhanced Railfuture’s Oakervee report which was a cycle courier in Oxford in Birmingham on Saturday campaigning for a bigger, 10 Severnside and Wessex leaked in November in the face bringing a pathology 27 June 2020. better railway. -
Passengers Snubbed by Rail Bosses!
BARKING – GOSPEL OAK RAIL USER GROUP Chairman: Alderman Frederick Jones, Barking & Dagenham Council Secretary: Glenn Wallis (020) 8529 2361; 07789 791224 www.barking-gospeloak.org.uk [email protected]; @RidingtheGoblin Photography © G. Wallis/BGORUG NEWS RELEASE 6th July 2015 PASSENGERS SNUBBED BY RAIL BOSSES! In spite of over two months notice, train and rail infrastructure managers refuse to face frustrated passengers Aware of passengers growing exasperation with crush loaded rush hour trains and worries over delays to the line’s electrification, the Barking – Gospel Oak Rail User Group[1] arranged a public meeting to take place in Walthamstow on Thursday 9th July so that they could have a chance to put questions to managers from London Overground (LOROL)[2], Transport for London (TfL) and Network Rail and listen to what they had to say. Page 1 of 6 BARKING – GOSPEL OAK RAIL USER GROUP T&H-BGORUG-PR-OPENMTG09JULY2015 06/07/2015 PASSENGERS SNUBBED BY RAIL BOSSES! The Group intended the meeting to discuss and inform passengers about: The ever worsening overcrowding and measures that would reduce it such as lengthening or running more diesel trains until new electric 4-carriage trains arrive in 2018. Reassurance that the electrification of the line will go ahead as planned for early 2017 completion, in spite of the rumours of delays and postponements over the last six months and the latest announcement by the Government of “pauses” in electrification schemes for reassessment of ballooning costs. Discussion of how to minimise disruption to passengers while electrification takes place. There was therefore some surprise when all three organisations declined the Group’s invitation to send representatives to the meeting! Said Group Secretary Glenn Wallis,” As both LOROL and TfL have attended our meetings in the past we are baffled why they will not attend this time.” He continued, “We decided to go ahead with the meeting as we feel that our members and the line’s passengers deserve a forum were they will be heard. -
Arriva Rail London Company Factsheet 2018
Arriva Rail London Company Factsheet 2018 Arriva Rail London operates London Overground on behalf of Transport for London (TfL) Arriva Rail London The London Overground network: Overground House 125 Finchley Road Links 23 of London’s 33 boroughs and the City of London Swiss Cottage Manages 81 of the 112 stations served by the London London Overground NW3 6HY Covers 7 routes and 104 miles (167km): o North London Line: Stratford to Clapham Junction and T: 020 3031 9200 Richmond W: www.arrivaraillondon.co.uk o Gospel Oak to Barking www.twitter.com/ldnoverground o Watford Junction to London Euston o Romford to Upminster Will Rogers, Managing Director o East London Line: Highbury & Islington and Dalston Junction to West Croydon, Crystal Palace, New Cross and Clapham Junction o London to Enfield and Cheshunt: London Liverpool Street to Enfield Town and Cheshunt o London to Chingford: London Liverpool Street to Chingford Carries 660,000 passengers on a typical week day, seven times more than in 2007 Manages 189 million passenger journeys a year Is delivered by a workforce of around 1,500 Has one of the best right-time punctuality rates in the UK Operates 24-hours a day from New Cross Gate to Highbury & Islington all weekend The concession Tickets to travel The London Overground concession was introduced in 2007 Ticketless travel on the network remains below 5%, with the following proposals put forward by the Department of Transport Overground seeing a reduction from 13% in 2007 to just 0.97% (DfT) for a London Regional Rail Authority to give Transport for at the start of 2018. -
Company Factsheet 2020
company factsheet 2020 Arriva Rail London operates London Overground on behalf of Transport for London (TfL) Working in partnership with TfL, Arriva Rail London strives to deliver improvements for London Overground passengers through more frequent services, new trains, better facilities and improved interchanges. By developing stations and lines to meet increasing passenger demand, the partnership also supports new homes, jobs and the environment. Arriva Rail London The London Overground network: Overground House 125 Finchley Road • Links 23 of London’s 33 boroughs and the City of London Swiss Cottage • Manages 81 of the 112 stations served by the London London Overground NW3 6HY • Covers 7 routes and 104 miles (167km): • North London Line: Stratford to Clapham Junction and 020 3031 9200 Richmond • Gospel Oak to Barking www.arrivaraillondon.co.uk • Watford Junction to London Euston www.linkedin.com/company/arriv • Romford to Upminster a-rail-london-limited • East London Line: Highbury & Islington and Dalston Junction to West Croydon, Crystal Palace, New Cross and Clapham Junction • London to Enfield and Cheshunt: London Liverpool Street to Enfield Town and Cheshunt • London to Chingford: London Liverpool Street to Chingford • Carries 660,000 passengers on a typical week day • Manages 190 million passenger journeys a year • Is delivered by a workforce of around 1,500 • Has one of the best right-time punctuality rates in the UK • Operates 24-hours a day from New Cross Gate to Highbury & Islington all weekend Julia Thomas Managing Director The concession Tickets to travel The London Overground concession was introduced in 2007 Ticketless travel on the network remains below the 2% following proposals put forward by the Department of target, with the Overground seeing a reduction from 13% in Transport (DfT) for a London Regional Rail Authority to give 2007 to just 1.39% at the end of 2019. -
Written Evidence Submitted by Arriva Group
REF0091 Written evidence submitted by Arriva Group Introduction to Arriva 1. Arriva is one of the leading providers of passenger transport in Europe, employing over 46,000 people and delivering 2.1 billion passenger journeys a year, prior to the Covid-19 pandemic, across 14 European countries. We are owned by Deutsche Bahn (DB). 2. We are a major train operator in the UK, last year we operated 363 million passenger journeys across 9.7 million passenger kilometres, utilising rural commuter lines through to long distance and inter-urban services. Arriva’s UK rail companies include CrossCountry, Chiltern, Arriva Rail London (“the Overground”) and open access operator Grand Central. Arriva also provides rail maintenance services via our Arriva TrainCare business. 3. We also operate over 5,000 buses across the UK, in London, the South East, the Midlands, Yorkshire, the North East, the North West and North Wales, employing over 15,000 people. Arriva UK Bus also operates the innovative Demand Responsive Transport (DRT) ArrivaClick operations in Watford and Leicestershire. Executive summary 4. The Covid-19 crisis has demonstrated how central our public transport networks are to our way of life, economic prosperity and social inclusion. Buses and trains kept vital key workers moving and provided a lifeline to local communities and the economy. 5. Like other public transport operators, Arriva’s UK and European operations were hit hard by the Covid-19 pandemic and the ensuring national lockdowns that took place. As members of the public in the UK followed government advice and remained indoors, passenger numbers fell to extremely low percentages of comparable years.