Inovasi Pelayanan Publik Indonesia 2015 Indonesia Public Service Innovations 2015

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Inovasi Pelayanan Publik Indonesia 2015 Indonesia Public Service Innovations 2015 INOVASI PELAYANAN PUBLIK INDONESIA 2015 INDONESIA PUBLIC SERVICE INNOVATIONS 2015 KEMENTERIAN PENDAYAGUNAAN APARATUR NEGARA DAN REFORMASI BIROKRASI MINISTRY OF ADMINISTRATIVE AND BUREA UCRATIC REFORM REPUBLIC OF INDONESIA Top 25 lnovasi Pelayanan Publik Indonesia Tahun 2015 TOP 25 Indonesia Public Service Innovations 2015 Copy Right: Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Hak Cipta dilindungi Undang-undang ISBN 978-602-71510-2-4 Cetakan 1 - Juni 2015 Diterbitkan oleh : Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Jln. Jend. Sudirman Kav. 69, Jakarta 12190 Sanksi pelanggaran Pasal 44, UU 7 Tahun 1987 tentang Perubahan atas Undang-Undang No. 6 tahun 1982 tentang Hak Cipta 1. Barang siapa dengan sengaja dan tanpa hak mengumumkan atau memperbanyak suatu ciptaan atau memberi izin untuk itu, dipidana dengan pidana penjara paling lama 7 (tujuh) tahun dan/atau denda paling banyak Rp. 100.000.000,- (seratus juta rupiah) 2. Barang siapa dengan sengaja menyiarkan, memamerkan, mengedarkan atau menjual kepada umum suatu ciptaan atau barang hasil pelanggaran Hak Cipta sebagaimana dimaksud dalam ayat (1), dipidana dengan penjara paling lama 5 (lima) tahun dan/atau denda paling banyak Rp. 50.000.000,- (lima puluh juta rupiah). INOVASI PELAYANAN PUBLIK INDONESIA 2015 INDONESIA PUBLIC SERVICE INNOVATIONS 2015 For Information: Please contact Sri Hartini, phone number, +6221 7398355, Fax. +6221 7398401 email [email protected], [email protected] TOP 25 INOVASI PELAYANAN PUBLIK INDONESIA 2015 Kata Pengantar Deputi Bidang Pelayanan Publik uji syukur dipanjatkan kepada Tuhan Yang Maha Kuasa atas publikasi buku ini yang berjudul "25 Teratas Inovasi PPelayanan Publik". Buku ini berisi 25 inovasi pelayanan terbaik di tahun 2015 yang dipilih dari lebih dari seribu inovasi yang dilaksanakan oleh Pemerintah Pusat di KementerianjLembaga dan Pemerintah Daerah di Propinsi, Kabupaten, dan Kota. Sejak 2013, kantoryang kami pimpin mensponsori kegiatan tahunan Kompetisi Inovasi Pelayanan Publik. Kompetisi ini mendorong program "Satu Instansi, Satu lnovasi" di setiap tingkatan kantor pemerintah. Kegiatan ini telah mendorong pejabat terpilih dan kantor pemerintah untuk memperkenalkan inovasi pelayan publik. Sebagi tambahan, kami senantiasa mempromosikan inovasi terbaik di pentas nasional dan internasional. Di panggung nasional, kami senantiasa melakukan diseminasi informasi melalui media massa. Di pentas internasional, kami selalu menominasikan inovasi terbaik untuk mengikuti United Nations Public Service Awards (UNPSA). Upaya berkelanjutan yang kami kerjakan didedikasikan untuk pemangku kepentingan layanan publik terutama warga negara Indonesia. Oleh karena itu, kami bertumpu pada dukungan besar dari masyarakat agar kami dapat mempertahankan upaya perbaikan pelayanan publik ini. Mohon jangan sungkan dan ragu untuk menyampaikan urn pan balik (feedback) yang berharga. Akhirnya, saya menyampaikan penghargaan kepada Menteri Yuddy Chrisnandi, 25 inovator pelayanan publik, para kolega, dan semua pihak yang telah bekerja dengan sebaik-baiknya untuk penyelenggaraan Kompetisi Inovasi Pelayanan Publik tahun 2015 dan peluncuran buku ini. Deputi Bidang Pelayanan Publik, Mirawati Sudjono, Ak., M.Sc. - TOP 25 INDONESIA PUBLIC SERVICE INNOVATIONS 2015 Foreword Deputy of Public Service My gratitude goes to God The Almighty on the publication of this book titled "Top 25 Public Service Innovations 2015': This book contains 25 best innovations of public service in 2015 that were chosen from more than a thousand of public service innovations conducted by the Central Government in Ministries/Agencies and the Local Government in Provinces, Regencies, and Cities. Since 2013, our office has sponsored the annual Public Service Innovations Competition. It encourages "One Agency, One Innovation" program in every level ofpublic offices. This competition has attracted the elected officials and public offices to introduce innovations of public service. In addition, we have promoted the best innovations in national and international stages. In national stage, we have disseminated the information through mass media publication. In the international stage, we have nominated the innovations into the United Nations Public Service Awards (UNPSA). Our continuous efforts are dedicated to the public service stakeholders, in particular, the Indonesian citizens. Thus, we rely on your tremendous supports to keep up the public service improvement. Please don't be hesitate to give us your valuable feedback. Finally, I would like to convey my appreciation to Minister Yuddy Chrisnandi, 25 innovators of public service, my colleagues, and all parties that have provided excellent work in the accomplishment ofthe Public Service Innovations Competition 2015 and the launching ofthis book Deputy ofPublic Service, Mirawati Sudjono, Ak., M.Sc. TOP 25 INOVASI PELAYANAN PUBLIK INDONESIA 2015 Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Sambutan erdapat sekurang-kurangnya dua alasan mengapa masyarakat berhak atas pelayan publikyang baik dari kantor pemerintah. Pertama, warga Tnegara telah menyediakan sumber data kepada kantor pemerintah dengan membayarkan pajak. Sebagai pemegang kedaulatan tertinggi suatu negara, warga negara memberikan mandate dan dukungan keuangan kepada perwakilan mereka, yaitu sekumpulan orang di kantor pemerintah, untuk melaksanakan pelayanan publik. Sebagai imbalan dari dukungan tersebut, warga negara mengharapkan pelayanan publik yang baik. Kedua, penyampaian pelayanan publik menentukan keberlangsungan suatu pemerintahan dan sebuah negara. Warga negara tidak memiliki pilihan tempat kedua dalam memenuhi kebutuhan mereka selain dari kantor peme­ rintahan. Satu-satunya penyedia pelayanan publik adalah kantor pemerintahan. Dalam kondisi pelayanan publik yang buruk, warga negara yang tidak puas akan kesulitan untuk memberikan loyalitas mereka terhadap pemerintah dan negaranya. Memahami pentingnya arti pelayanan publik, kementerian yang saya pimpin selalu melaksanakan upaya maksimal untuk mendorong peningkatan kualitas pelayanan publik di Indonesia. Salah satu upaya terse but adalah inisiatif "Satu lnstansi, Satu lnovasi". Program ini menstimulasi setiap kantor pemerintah di setiap level untuk menemukan satu inovasi yang memberikan pengalaman warga negara yang lebih baik terhadap pelayanan publik. Untuk mempercepat diseminasi inisiatiftersebut, kami mempublikasikan buku "25 Teratas lnovasi Pelayanan Publik". Buku ini berisi deskripsi mengenai 25 jenis inovasi pelayanan publik di level pemerintah pusat dan daerah. lnovasi tersebut dipilih oleh tim penilai independen sebagai inovasi pelayanan publik terbaik di Indonesia tahun 2015. Saya menyampaikan ucapan selamat kepada semua inovator atas pekerjaan he bat yang telah dilaku­ kan. Semoga kantor pemerintah lainnya dapat bela jar dari inovasi terse but. Secara keseluruhan, kualitas pelayanan publik di Indonesia terdorong ke level yang lebih tinggi. Sebagai tambahan, saya menunggu umpan balik (feedback) dari saudara sebangsa senegara. Alasan keberadaan instansi pemerintah adalah untuk melayani kepentingan rakyat sekalian. Karenanya, tolong bantu kami untuk dapat meningkatkan kualitas pelayanan publik. Saya berharap Tuhan Yang Maha Kuasa memberkahi niat baik dan amal kebajikan untuk berbakti kepada bangsa dan negara. Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Prof. Dr. H. Yuddy Chrisnandi, ME TOP 25 INDONESIA PUBLIC SERVICE INNOVATIONS 2015 The Minister OfAdministrative And Bureaucratic Reform Republic Of Indonesia Greetings here are at least two reasons why people deserve good public services from public offices. Firstly, citizens have provided resources to public offices by paying taxes. As the principal of Ta coun~ citizens give mandate and financial supports to their agents, namely a portion of men and women in public offices, to performing public services. In exchange, citizens aspire to obtain good public services. Secondly, public service delivery determines the sustainability ofa government and a country. Citizens do not have a second place to get their needs other than the public offices. The only provider Qf public services is the public office. Under the bad quality ofpublic services, dissatisfied citizens will struggle to pledge their loyalties to their government and their country. Realizing the importance of public services, our ministry has undertaken extensive efforts to encourage better quality public services from public offices in Indonesia. One ofthem is the initiative of"One Agen~ One Innovation': The program stimulates each public office in every level of admin­ istration to invent an innovation that brings better experiences ofcitizens toward the public service. To further accelerate the dissemination of the initiative, we have published this book titled "Top 25 Public Service Innovations in Indonesia 2015': The book contains descriptions of25 types of public service innovations either in the central or local administration. The innovations were chosen by independent evaluators as the best of public service innovations in Indonesia in 2015. I congratulate all of those innovators for their excellent work. Hopefully, other public offices will/earn from them. Overall, the quality of public service in Indonesia drives to a higher level. In addition, I am looking forward to getting feedback from our fellow citizens. The reason ofpublic office existence is to serve your interests. Therefore, please help us to improve the quality of public service.
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