DOCSLIB.ORG

PT Kawasan Industri Jababeka Tbk. Investor Presentation March 2021 (With FY20 Audited Report Highlights & FY21 Guidance)

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
PT Kawasan Industri Jababeka Tbk. Investor Presentation March 2021 (With FY20 Audited Report Highlights & FY21 Guidance) PT Kawasan Industri Jababeka Tbk. Investor Presentation March 2021 (with FY20 Audited Report Highlights & FY21 Guidance) 0 Disclaimer This presentation material has been prepared by PT Kawasan Industri Jababeka Tbk (the “Company”) and may contain statements that constitute forward-looking statements. These statements include descriptions regarding the intent, belief or current expectations of the Company or its officers with respect to the consolidated results of operations and financial condition of the Company. These statements can be recognized by the use of words such as “expects,” “plan,” “will,” “estimates,” “projects,” “intends,” or words of similar meaning. Such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in the forward-looking statements as a result of various factors and assumptions. These materials are for information purposes only and do not constitute or form part of an offer, solicitation or invitation of any offer to buy or subscribe for any securities of the Company, in any jurisdiction, nor should it or any part of it form the basis of, or be relied upon in any connection with, any contract, commitment or investment decision whatsoever. Any decision to purchase or subscribe for any securities of the Company should be made after seeking appropriate professional advice. The information has been compiled from sources believed to be reliable. The information contained in this section is subject to change without notice, its accuracy is not guaranteed and it may not contain all material information concerning the Company. The Company makes no representation regarding, or assumes any responsibility or liability for, the accuracy or completeness of, or any errors in or omissions from, any information contained herein. 1 Outlook & Guidance for 2021 Marketing Sales & Other Highlights Cash Flow Overview for 2021: 2020 Real Estate Marketing Sales Achievement Cash inflow: • Rp1,450bn • Rp898.7bn realized in 2020, about 46% less compared - 50% Backlog (3/4 Cikarang/others – 1/4 Kendal) to 2019 mainly due to the Covid-19 pandemic - 50% New Sales (2/3 Cikarang/others – 1/3 • On a positive note, the performance in 2H20 was Kendal) more than 2.5x 1H20 on the back of an industrial • Rp400bn Recurring EBITDA from power, water, port pick-up in Kendal and Cikarang, and a successful and other recurring businesses launch of a landed residential project in Cikarang • Total: Rp1,850 billion 2021 Real Estate Marketing Sales Target Cash outflow • Rp1,400bn: • Rp250bn Construction & Land Development in - Rp1,000bn Cikarang & Others: 50/50 split Cikarang between Industrial vs Residential/Commercial • Rp400bn Infrastructure & Land Development in Kendal - Rp400bn Kendal: all industrial • Rp100bn Maintenance Capex • Positive momentum of 2H20 carried on into early • Rp150bn Land Acquisition (discretionary) 2021 • Rp400bn Interest • Solid pipeline for industrial in both Cikarang and • Rp450bn SG&A (excl. infra) Kendal • Rp150bn Tax • Launch plan of 3-4 residential & commercial products • Total: Rp1,900 billion Infrastructure – resilient in terms of margin, cash flow Cash balance of Rp1.15trillion as at 31 December 2020 despite pressure on volume in 2020 (yoy reductions of (compared to about Rp1trillion at the end of 2019). 15% for water, 9% for power end-users, 24% for TEU port volume – offset by PLN capacity payments and other Total debt expected to stay flat for the year as principal infrastructure services in 2020 2021 expected to be in repayments of loans at subsidiary / JV levels are mostly line with 2020 offset by drawdown of maximum Rp100bn (likely less in 2021) of a new loan (provided by OCBC) at Kendal for Leisure & Hospitality – not very material with overall infrastructure development (cost of ~10% per annum) small contributions to earnings & cash flow 2 Jababeka Group Joins the Fight against Covid-19 Together with President University, Jababeka Group initiated a crowd- funding exercise, which has raised nearly Rp 7 billion (and counting) for medical equipment required to combat Covid-19 Collaboration with tenants Croda Indonesia, Evonik Indonesia and Danone Indonesia for the production and packaging of hand sanitizers and disinfectant fluids – totally producing 15 tons so far Together with several tenants produced 50,000 fabric face masks for the Covid-19 task force in Bekasi Together with President University and numerous tenants provided Rp 7.2 billion in to the Bekasi Regency to combat and prevent the spread of Covid-19 Distribution of free face masks in and around Kota Jababeka Providing social aid to 13 villages in and around Kota Jababeka Preventive spraying of disinfectants at all office premises, providing hand sanitizer for all staff, checking body temperatures, etc. Jababeka Fighting Covid which includes Jababeka, tenants and Government create a routine event called Treasure Market which sell used clothes and the revenue from that event will be used to develop MSME. 3 Leading township developer & infrastructure powerhouse PT Kawasan Industri Jababeka Tbk. ("KIJA") is a leading township developer with an established track record in industry- based townships supported by residential & commercial components... FY20 Revenue Breakdown (%) PT Kawasan Industri Jababeka Tbk (Rp 2,396 billion) Dry Port; 6% Real Estate Infrastructure Water / Estate; 12% Industrial Power Residential Water & Estate Real Estate & Others; Power; 27% 56% Commercial Dry Port Established in 1989 and became the first publicly listed industrial estate developer in Indonesia in 1994 FY20 Gross Profit Breakdown (%) Kota Jababeka, KIJA's flagship development, is a mature industry- (Rp 1,018 billion – 43% GPM) based integrated township in Cikarang with on-site power plant and dry port Dry Port ; 4% Kendal Industrial Park – Park by the Bay in Central Java, tourism- Water / Estate; 14% based townships in Tanjung Lesung, Banten, and in Morotai, North Maluku - all three enjoy Special Economic Zone status Large and strategically located land bank of 5,090 hectares as 31 December 2020 Power; 17% Real Estate Vision: To Create Modern Self Sustained Cities in Every & Others; Province in Indonesia and Provide Jobs for Better Life 65% …with world class infrastructure to support its development 4 Milestones & Selected Awards More than 30 years track record in township development Golden Property 6th Property Award 2019 Indonesia Awards 2016 The Best Township 2018 Development Project – The Recommended Groundbreaking Kota Jababeka Condominium Kendal Industrial Cikarang Development in 2014 Park – Park by Cikarang - Kawana the Bay Golf Residence D’Khayangan 2013 Senior Living Golden Property Launched Award 2019 Bekasi 2011 Lifetime Achievement Power Plant commenced Award to Mr.Setyono Acquisition 2010 operations Djuandi Darmono of 1,500 ha land in 2003 Cikarang Dry Port begins Tanjung 2001 operations Lesung, Commenced Banten 1996 development of Inauguration of Property Guru - 2020 1994 Jababeka CBD Education Park, Best Developer & 1989 Acquisition of including President Industrial Estate IPO on Menara Batavia University Jababeka Group Jakarta and in Jakarta CBD established and Surabaya started Stock development of Exchange the industrial estate 5 Sizeable land bank in strategic locations with upside potential Kota Jababeka Cikarang Fully integrated and matured city development 35km east of Jakarta, 45mins from Jakarta’s CBD Master plan: 5,600 hectares 35km east of Jakarta Most established industrial area in Greater Jakarta, home Land Bank: 1,240ha(1) to >2,000 local and multinational companies INDONESIA Tanjung Lesung Kota Jababeka Kendal, Cikarang Central Java Semarang Karawang Surabaya Tanjung Lesung Master plan: 1,500 hectares 170km southwest of Jakarta Land Bank: 1,496ha(1) Kendal, Central Java Special Economic Zone for Master plan: 2,700 hectares Industrial Estate Designated as a Special Economic Zone for Tourism 450km east of Jakarta Located 170km southwest of Jakarta and covers more than Land Bank: 560ha(1) Strategically located along the 1,500 ha of land on a peninsula facing the Indian Ocean Jakarta-Semarang-Surabaya Envisaged to become a first-class integrated resort Offers a deep pool of young Economic Corridor destination for both domestic and international tourists and skilled labour at a competitive cost Note: 1 Land bank as at 31 December 2020 6 Kota Jababeka — Flagship industry-based integrated township Kota Jababeka is a mature industry-based township strategically located in close proximity to Jakarta CBD, sea port and airport… • 35 KM from Jakarta City • Close to International Airport & Seaport JORR 2 Toll Road Cibitung – Tanjung • Accessible by toll road and railway Priok Seaport ±1.5 • Connectivity with 3 Toll Access / Exit hours • Development of Major Transportation KOTA Infrastructure JAKARTA JABABEKA Cikarang Train Station Lemah Abang 6 lane Highway of Jakarta Inner Ring Road Train Station Proposed MRT Station KM 29 LRT MRT High speed train KM 31 Tranportation infrastructure (Proposed / Under Construction) KM 34 LRT Track High Speed Train Elevated Toll Road MRT Track Double-double track Railway Commuter train Elevated toll road JORR 2 Jakarta 2nd Outer Ring (JORR) Road 7 Kota Jababeka – Anchored by a blue-chip customer base The portfolio of high quality multinational and domestic customers at Kota Jababeka is a testament to the township's strategic location and superior infrastructure facilities Diverse mix
Load more

Recommended publications
  • Map Besar 2018-2019 KIJ Country List Nov 2017.FH11
    KOTA JABABEKA at A GLANCE RESIDENTIAL COMMERCIAL Indonesia is SEA's largest economy and world's 4th most populous nation. It has a population of 238 million and a rapidly growing middle class. Promising its GDP growth and FDI was 5.8% and US$1 trillion in 2014. Jakarta is the capital and largest city of Indonesia, with a population of more than 10 million [Greater Jakarta has a population of 28 million], Jakarta has the best demographic and highest per capita GDP in Indonesia. Most of Indonesia's major established industrial estates, Jababeka is also located around West Java, supported by Tanjung Priok, Indonesia's largest seaport, and Cikarang Dry Port. The Oscar Ginza Kota Jababeka home of President University is located in the Eastern part of Jakarta conveniently Jababeka Residence offers cozy quality living at a high end First business loft in East of Jakarta. Available for buy and cluster, The Oscar. Located at the heart of Jababeka Residence, lease. Strategically located at Kota Jababeka CBD. Suitable accessed from Jakarta Cikampek toll-road (highway) and served by the Cikarang Km 31 exit The Oscar is equipped with swimming pool, jogging track for office, cafe & restaurant, financial services, showroom, gate and new exit toll Km. 34.7, Cibatu. The commuting time by car is approximately 35-45 and lavish green landscape. Phase 2 will be available soon. etc. minutes. Year of Establishment International Port 1989 Cikarang Dry Port, port code IDJBK Total Development Area Telecommunication 5,600 hectares 25,000 line Population Universities/ Colleges/ Higher Education/ 1,284,800 people Academies 16 schools i.e President University, MBA-ITB, Man Power Monroe Tower Thamrin Boulevard Continuing Education Program UI, Polytechnic 1,000,000 people High rise residential to cater the needs of workers and 3-story shophouses strategically located near toll gate KM ATMI - Cikarang university students within and around Kota Jababeka.
    [Show full text]
  • Indonesia Member of Integrated Port & Logistics Facilities
    www.cikarangdryport.com Cikarang Dry Port - Indonesia member of Integrated Port & Logistics Facilities Update Jan 2016 Company Overview • Owned and operated by PT. Cikarang Inland Port, a subsidiary company of PT. Jababeka, Tbk on infrastructure business portfolio. • The First Inland Port in Indonesia with International Port Code and appointed by Government as Integrated Customs Services Zone (KPPT – Kawasan Pelayanan Pabean Terpadu) o Integrated Port and Logistics Facilities as One-Stop-Services o Bringing Port, Customs, and Quarantine Services to Industrial Estate and Industrial Zone o Security and Safety comply to International Standard • Start the operation on 2010 Integrated Port and Logistics Facilities | www.cikarangdryport.com Page 2 Bringing Port Closer to Industries JABABEKA MM 2100 62% EJIP LIPPO HYUNDAI GIIC SURYA CIPTA KIIC KIKC KIM KBI International Port Code: IDJBK Surrounded by 11 Industrial Estates and more than 3000 manufacturer company Integrated Port and Logistics Facilities | www.cikarangdryport.com Page 3 Sea Port to Dry Port Connectivity Integrated Port and Logistics Facilities | www.cikarangdryport.com Page 4 Bird Eye View Logistics Park 200 Ha of fully integrated facilities Warehouse 3 • Warehouses Free Trade Zone • TPP Plan Empty Depot Railway: Warehouse 2 • Domestic Office: CFS CDP, Customs, • International Gate Physical Check Quarantine CY Reefer CY Expansion Plan Port (70 Ha): • Customs Emplacement • Quarantine Expansion Plan • Physical Check • Container Yard • Reefer Plugs • CFS Integrated Port and Logistics
    [Show full text]
  • Ririn Anggi Angraeni | 21020112120021 1 Bab I
    BAB I PENDAHULUAN 1.1. Latar Belakang Dewasa ini, penyebaran dan pertukaran informasi maupun hal-hal baru beserta masalah- masalah yang sifatnya universal terhadap kepentingan manusia selain melalui media massa, dapat juga dilaksanakan melalui pertemuan dan konvensi baik bersifat internasional, nasional, maupun regional. Dalam lingkup yang lebih kecil dapat juga dilaksanakan seperti pada perusahaan, kantor pemerintah, dan lain sebagainya. Kebutuhan akan perkembangan jaman yang sangat meningkat secara pesat tersebut tidak lain berkaitan dengan kegiatan-kegiatan masyarakat yang dinamis. Kebutuhan yang dimaksud berupa MICE (Meetings, Incentives, Conferences, Exhibitions), yang mana hal ini kemudian menjadi bagian dari kebutuhan masyarakat itu sendiri dan menjadi bagian gaya hidup mereka. Selain itu, kebutuhan lain yang tak kalah penting adalah kebutuhan masyarakat dalam hiburan sebagai sarana pelepas kepenatan dari kegiatan sehari-hari, seperti musik dan seni. Oleh karena itu, dibutuhkan sebuah wadah/tempat untuk memfasilitasi kebutuhan tersebut. Adanya globalisasi dan otonomi daerah memberi peluang dan tantangan bagi pengembang wilayah. Setiap daerah harus mengembangkan segala kemampuan dan daya tarik yang dimilikinya, baik yang bernilai comporative advantage (keunggulan berbanding) maupun competitive advantage (keunggulan bersaing). Adanya tantangan perdagangan bebas seperti AFTA dan juga usaha untuk meningkatkan penerimaan asli daerah agar dapat bertahan di era otonomi daerah, maka diperlukan global, seperti meningkatkan kegiatan kepariwisataan, perdagangan dan investasi, serta MICE itu sendiri. Kota Jababeka yang memiliki tajuk “Smart City Green Living” ini berada di daerah Cikarang, Kabupaten Bekasi yang merupakan salah satu kawasan industri terbesar di Indonesia yang belum memiliki fasilitas MICE. Padahal kota Jababeka ini merupakan sebuah pengembangan kota yang mandiri dan sudah matang. Kota berbasis industri ini sudah mengembangkan 60% lahan dari total 5.600 hektare lahan.
    [Show full text]
  • Financial Highlights
    05 06 07 Visi - Misi Jejak Langkah Ikhtisar Keuangan Vision - Mission Milestones Financial Highlights 28 30 44 Profil Direksi Analisa dan Pembahasan Manajemen Pergerakan Harga Saham dan Volume Profile of the Directors Analysis and Discussion by Management Saham Share Price and Volume Movement 58 64 72 Peristiwa Penting dan Tanggung Jawab Sosial Perusahaan Tata Kelola Perusahaan Pencapaian Corporate Social Responsibility Good Corporate Governance Significant Events and Achievements DAFTAR ISI TABLE OF CONTENTS 09 14 16 Laporan Dewan Komisaris Profil Dewan Komisaris Laporan Direksi Report from Profile of the Board of Commissioners Report from the Directors the Board of Commissioners 46 52 54 Profil Perusahaan Struktur Perusahaan Sumber Daya Manusia Company Profile Corporate Structure Human Resources Development 80 84 87 Profil dan Laporan Komite Audit Tanggung Jawab Laporan Tahunan Laporan Keuangan Konsolidasian Profile and Report from Audit Responsibility of the Annual Report Consolidated Financial Statements Committee 4 GROWTH SUSTAINABILITY BALANCE Indonesia is a developing country with an abundant supply of natural resources, a fundamentally strong and growing economy, and a tourism sector with huge potential. However, there are still many places that lack the necessary infrastructure and other supporting facilities in order to maximize their potentials. Together with local governments, strategic partners and likeminded multinationals, Jababeka would like to develop these places and build integrated, independent cities. The blueprint for this ambitious plan is Kota Jababeka, which is a matured, independent township in West Java, located 35 kilometers east of Jakarta. This city is Jababeka’s flagship development and is home to about 1,650 companies from over 30 countries and 1 million people.
    [Show full text]
  • 30 Tahun Jababeka, Kian Lengkap Dan Prospektif
    30 Tahun Jababeka, Kian Lengkap dan Prospektif PROPERTY INSIDE – Kota Jababeka merupakan pionir kota mandiri terbesar dan terlengkap di Indonesia yang dikembangkan oleh PT Jababeka Tbk. sejak tahun 1989. Kota mandiri bertaraf internasional ini berawal dari ide inovatif Setyono Djuandi Darmono yang merupakan Founder sekaligus Chairman Jababeka Group. Dirinya memiliki gagasan cemerlang untuk menciptakan seratus kota mandiri modern di Indonesia yang dapat menyediakan lapangan pekerjaan serta kehidupan yang lebih baik, salah satunya Kota Jababeka. Pengembangan Kota Jababeka bermula dari pengembangan kawasan industri dimana telah sukses menarik perhatian investor ternama seperti Unilever, United Tractor, Loreal, Mattel, Lotte, Komatsu, Samsung, Nissin, Kraft, Astra Otopart, Kao, Kawan Lama dan lainnya. Tak butuh waktu lama untuk Kota Jababeka berkembang dengan pesat. Baca juga: Kemayoran Diuntungkan Infrastruktur, Citra Towers Beroperasi Hanya dalam waktu kurang dari lima tahun, PT Jababeka Tbk. telah sukses melantai di bursa saham Indonesia dan menjadikannya sebagai perusahaan pengembang swasta pertama yang terdaftar di BEI pada tahun 1994. Keseriusan PT Jababeka Tbk. terbukti dalam pembangunan Kota Jababeka di Timur Jakarta yang telah menghadirkan beragam fasilitas dan sarana infrastruktur kelas dunia layaknya kota modern di negara maju yang tidak dapat ditemukan di kawasan manapun di Indonesia. Sutedja S. Darmono, President Director Jababeka Residence menyatakan, dengan adanya berbagai fasilitas yang semakin lengkap ditambah dengan berbagai keunggulan yang dimiliki Kota Jababeka, kami sangat optimis, kawasan Jababeka menjadi salah satu kawasan yang berprospek tinggi di Koridor Timur Jakarta. Baca juga: Permintaan Hunian Di Kawasan Penyangga Ibu Kota Baru Akan Tinggi Fasilitas dan sarana Infrastruktur tersebut seperti pembangkit listrik kota mandiri berkapasitas 130 MW oleh Bekasi Power Plant, President University sebagai pusat pendidikan internasional pertama di Timur Jakarta.
    [Show full text]
  • Materi Public Expose KIJA 2020 Idxnet
    PT Jababeka Tbk Public Expose - 2020 Desember 2020 Overview of PT Jababeka Tbk Pengembang Kota Terkemuka & Penyedia Infrastruktur PT Jababeka, pengembang kota mandiri terdepan dengan rekam jejak yang terbukti dalam mengembangkan kota berbasis industri dengan didukung oleh kawasan perumahan dan komersial serta infrastruktur Jababeka ("KIJA") overview PT Jababeka Tbk Real Estate Infrastructure Industrial Power Residential Infrastructure Commercial Dry Port • Berdiri di tahun 1989 dan menjadi perusahaan penyedia kawasan industri swasta pertama yang go publik pada tahun1994. • Kota jababeka, adalah kota yang pertama kali di kembangkan yang terintegrasi dengan dukungan pembangkit listrik dan dry port • Proyek strategis yang akan di kembangkan adalah kawasan industri kendal dan kawasan pariwisata di tanjung lesung, banten. • Land bank yang besar dan terletak di lokasi yang strategis sebesar 5.087 ha pada 30 September 2020 Vision: To Create Modern Self Sustained Cities in Every Province in Indonesia and Provide Jobs for Better Life …dengan infrastruktur kelas dunia dalam mendukung pengembangannya Rekam Jejak yang terbukti sebagai Pengembang Kota berskala besar dan infrastruktur kelas dunia Lebih dari 30 tahun pengalaman dalam pengembangan kawasan berbasis industri Property Guru - 2020 Penghargaan yang di terima Best Developer & Industrial Estate #1 2017 Supply Chain Asia Awards 2014 Fortune Indonesia - 2013 Fortune Indonesia - 2012 Investor Magazine - 2012 Asia Logistics Centre/Park of the #10 in 50 Fastest Growing Best Company award Top 10 Best
    [Show full text]
  • Network and Margin: the Case of Chili Supply Chain in Bekasi Regency
    Journal of Industrial Engineering, Scientific Journal on Research and Application of Industrial System, Vol. 4, No.2, September 2019: 66-71 Network and Margin: The Case of Chili Supply Chain in Bekasi Regency Johan Krisnanto Runtuk1 dan Nurhayati Surbakti2 1,2) Industrial Engineering Department, Faculty of Technology, President University Jababeka Education Park, Jl. Ki Hajar Dewantara Kota Jababeka, Bekasi 17550, Indonesia Email: [email protected], [email protected] Abstract Chili (cabai rawit) is one commodity that is very significant for people's daily consumption. However, the price of chili often experiences a significant increase. This condition will make the sales of chili decrease dramatically if the price rises. In addition, the margins felt by farmers to sellers of chili in the traditional market are uneven. this is also felt by other vegetable sellers. This research aims to identify the supply chain network of chili in Bekasi Regency. The margin of each stage in the supply chain network is also identified. This research employs descriptive analytical. Descriptive analytics is a preliminary stage of data processing that creates a summary of historical data to yield useful information and possibly prepare the data for further analysis. Data collection method used is by direct observation in Bekasi regency and other locations associated with suppliers of chili, then we employ direct and a phone interview with respondents. The finding shows that there are three main stages in supply chain of chili in Bekasi Regency, namely producer, distributor and consumer. The consumers can buy the product from three channels, that shows the flows of product from producer to consumer.
    [Show full text]
  • Powerpoint Print Presentation
    0 89 79 245 175 22 PT Kawasan Industri Jababeka Tbk. 132 115 82 Investor Presentation November 2019 200 218 78 86 134 182 205 102 95 133 111 160 0 0 89 Leading township developer & infrastructure powerhouse 79 PT Kawasan Industri Jababeka Tbk. ("KIJA") is a leading township developer with an established track record in industry- based townships supported by residential & commercial components... 245 KIJA overview Business segments 175 22 FY18 Revenue Breakdown (%) PT Kawasan Industri Jababeka Tbk (Rp 2,712 billion) Dry Port, 8% 132 Real Estate Infrastructure Water / Estate, 115 9% 82 Real Estate & Industrial Power Others, 42% 200 Residential Water & Estate 218 78 Commercial Dry Port Power, 41% Established in 1989 and became the first publicly listed industrial FY18 Gross Profit Breakdown (%) 86 estate developer in Indonesia in 1994 (Rp 1,179 billion – 43% GPM) 134 Kota Jababeka, KIJA's flagship development, is a mature industry- 182 based integrated township in Cikarang with on-site power plant Dry Port , 6% Water / Estate, and dry port 10% Diversification projects: Kendal Industrial Park – Park by the Bay in Central Java, tourism-based townships in Tanjung Lesung, Banten, 205 and in Morotai, North Maluku 102 Large and strategically located land bank of 3,862 hectares as of 30 95 Power, 21% Real Estate & June 2019 Others, 63% Vision: To Create Modern Self Sustained Cities in Every Province in Indonesia and Provide Jobs for Better Life 133 111 160 …with world class infrastructure to support its development 1 0 89 Milestones & Awards
    [Show full text]
  • The Relationship Between Hotel Rating and Customer Outcomes and Its Implication Towards Revisit Intention
    The Relationship between Hotel Rating and Customer Outcomes and Its Implication towards Revisit Intention Suresh Kumar1 and Miftah Zikri2 Department Management, Faculty of Business, President University Jl. Ki Hajar Dewantara, Kota Jababeka, Cikarang Baru, Bekasi 17550, Indonesia Email: [email protected]; [email protected] Abstract This research aims to examine HOLSERV with three dimensions namely, employee, tangible and reliability, towards its relationship on customer satisfaction and return intention rather than SERVQUAL because it suits hotel environment. The object analysis was Bandung which proclaimed herself as a tourism city with quiet number of hotels rating as non-star to five-star hotels. From 41 three-star hotels, this research managed to cover 29 hotels to conduct this research. Respondents with total number of 355 participated to fill the questionnaire with the helped of hotel managers by spreading it to their customers who were checking out of the hotel. Structural equation modeling was applied to test the hypothesis and the results show that tangibility and reliability influence customers’ satisfaction but not employee. In addition, customer satisfaction influences return intention. Keywords HOLSERV, SERVQUAL, Rating, Satisfaction, Return Intention Abstrak Penelitian ini bertujuan untuk menguji HOLSERV dengan tiga dimensi yaitu, karyawan, berwujud dan reliabilitas, karena lingkungan hotelnya yang sesuai. Analisis objek adalah Bandung yang menyatakan dirinya sebagai kota pariwisata dengan sejumlah hotel bintang. Dari 41 hotel bintang tiga, penelitian ini berhasil mencakup 29 hotel untuk melakukan penelitian ini. Responden dengan jumlah total 355 berpartisipasi untuk mengisi kuesioner dengan bantuan manajer hotel dengan menyebarkannya ke pelanggan mereka yang sedang check-out dari hotel.
    [Show full text]
  • Big Data in Smart Cities: Usage in Kota Jababeka for Customer Satisfaction
    Advances in Social Science, Education and Humanities Research, volume 558 Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019) Big Data in Smart Cities: Usage in Kota Jababeka for Customer Satisfaction Deby Puspitaningrum1 1 Universitas Indonesia *Corresponding author. Email: [email protected] ABSTRACT Data continues to grow in importance in today’s digital world, and when collected and combined in large quantities and various formats, it becomes what is known as “big data.” In the industrial world, big data can be used for various things and in various ways; one of them is in managing a smart city. In the concept of the smart city, the city is integrated across people, information technology, and communication. Using big data in a smart city, area managers can find hidden patterns and discover the various tastes of consumers in the region, as well as other valuable information. In the Cikarang area of Bekasi, West Java, in Indonesia, an integrated industrial area known as Kota Jababeka is developing the smart city concept using big data. In an area of 5,600 hectares, there are 1,800 industrial tenants, 12,000 residents, and 5,000 commercial businesses. This study describes how the use of big data in Kota Jababeka is beneficial for city managers in satisfying the various needs of their constituents. We use descriptive, qualitative research methods, namely, interviews and studies of secondary data, as inputs. We conclude that the use of big data in Kota Jababeka makes it easier for city managers to provide services to their constituents and that the services can be provided in real time.
    [Show full text]
  • Provider Indemnity Per 17 Januari 2020
    PROVIDERPROVIDER INDEMNITY INDEMNITY SWAKELOLA PER 17 JANUARI PER 17 JANUARI2020 2020 NO PROPINSI WILAYAH NAMA PROVIDER ALAMAT TELEPON COVERAGE TYPE PROVIDER JL. PROF A. MADJID IBRAHIM NO. 10, SIGLI, PIDIE, ACEH 24151 1 NANGGROE ACEH DARUSSALAM KAB. PIDIE KLINIK MUTIARA SIGLI 065321529 PHARMACY,RG,RJ Klinik RT:0 RW:0 Kec.: Dati2:KAB. PIDIE 2 NANGGROE ACEH DARUSSALAM KOTA LANGSA KLINIK & APOTEK KF 81 JL. TM.ZEIN NO.1E ,LANGSA RT:0 RW:0 Kec.: Dati2:KOTA LANGSA 064121020 PHARMACY,RJ Klinik JL. AHMAD YANI NO. 154-B LANGSA RT: RW: Kec.: Dati2:KOTA 3 NANGGROE ACEH DARUSSALAM KOTA LANGSA KLINIK DR. SYARBAINI, M.KES 08111753107 LAB,RG,RJ Klinik LANGSA JL. MERDEKA NO. 47 B -C LHOKSEUMAWE BANDA ACEH RT:0 4 NANGGROE ACEH DARUSSALAM KOTA LHOKSEUMAWE KLINIK & APOTEK KF 60 064541152 PHARMACY,RJ Klinik RW:0 Kec.: Dati2:KOTA LHOKSEUMAWE JL. ISKANDAR NO. 278 - 280, MEDAN RT:0 RW:0 Kec.: 5 SUMATRA UTARA KOTA MEDAN RUMAH SAKIT KHUSUSMATA SMEC 0614525058 PHARMACY,RI,RJ Klinik Dati2:KOTA MEDAN JL. SISINGAMANGARAJA NO.17 RT: RW: Kec.: Dati2:KOTA 6 SUMATRA UTARA KOTA MEDAN KLINIK SPESIALIS BUNDA 0617321666 GCU,PHARMACY,RG,RJ Klinik MEDAN 7 SUMATRA UTARA KOTA MEDAN KLINIK TELKOMEDIKA HEALTH CENTER MEDAN JL. TIMOR NO. 25 MEDAN RT:0 RW:0 Kec.: Dati2:KOTA MEDAN 0614101294 GCU,PHARMACY,LAB,RG,RJ Klinik Jl. International Bandara Kualanamu RT: RW: Kec.: Dati2:KOTA 8 SUMATRA UTARA KOTA MEDAN KLINIK KIMIA FARMA BANDARA KUALANAMU 0 RJ Klinik MEDAN Jl. Bakaran Batu No. 13/15 Kel. Lubuk Pakam, Medan, Sumatera 9 SUMATRA UTARA KOTA MEDAN KLINIK KIMIA FARMA LUBUK PAKAM 0 RJ Klinik Utara RT: RW: Kec.: Dati2:KOTA MEDAN Jl.
    [Show full text]
  • Area Kota Rs / Klinik Alamat No. Telepon No. Fax Jawa Barat Serang Rsia
    Update 13 July 2020 AREA KOTA RS / KLINIK ALAMAT NO. TELEPON NO. FAX JAWA BARAT SERANG RSIA. BUDI ASIH JL. K.H. SOHARI, NO.39 0254-212484/218666| 0254-208583 JAWA BARAT CILEGON RS. KRAKATAU MEDIKA JL. SEMANG RAYA - CILEGON 0254-396333; 0254-372180; 0254-372123|0254-372123 0254-391972/374010 JAWA BARAT CILEGON RSIA. MUTIARA BUNDA CILEGON JL. SA TIRTAYASA RUKO MAISONETTE BLOK B 1-2 SIMPANG TIGA CILEGON 0254- 399988/376888/399968-|- 0254-376454 JAWA BARAT CILEGON RSIA. KURNIA CILEGON JL. JOMBANG MASJID NO.4 0254-391161|- 0254-396489,397023 JAWA BARAT RANGKASBITUNG RS. MISI LEBAK JL. MULTATULI NO.41 0252-201014-|- 0252-203390 JAWA BARAT SERANG RS. SARI ASIH SERANG JL. JEND.SUDIRMAN, NO.38, PENANCANGAN, CIPOCOK 0254-220022| 0254-220345 JAWA BARAT SERANG RSIA. PURI GARCIA JL. GRIYA PURNAMA NO 99 TEGAL PADANG LEGOK, SERANG BANTEN 42162 0254-223333| 0254-223786; JAWA BARAT SERANG RS. HERMINA CIRUAS (D/H RS. CITRA MEDIKA CIRUAS JL. RAYA SERANG KM.9 DS.RANJENG - CIRUAS 0254-281829/ 0254-280555| 0254-281845 JAWA BARAT SERANG RS. KURNIA SERANG JL. RAYA CILEGON KM.8, DESA KRAMATWATU SERANG - BANTEN 0254-232648| 0254-8235050 JAWA BARAT BANDUNG RSU. HERMINA PASTEUR JL. DR. DJUNDJUNAN, NO.107, PASTEUR 022-6072525| 022-6037815 JAWA BARAT SUKABUMI RS. ISLAM ASSYIFA JL. JEND. SUDIRMAN, NO. 27 0266-222663/218672/241463/223742/2237420266-21343|0266-21343 0266 - 213433 JAWA BARAT KARAWANG RS. DEWI SRI JL. ARIF RAHMAN HAKIM, NO.1 0267-401475, 402855, 406445, 402147|0267-402147 0267-404010 JAWA BARAT BANDUNG RS. IMMANUEL BANDUNG JL. KOPPO, NO.161 022-5201051/5201672/5224216022-5224216|022-5224216 022-5224219 JAWA BARAT BANDUNG RS.
    [Show full text]