Freedom Essential Life Product Disclosure Statement

Issue Date: 30 June 2017 About this Document Freedom Insurance This document is the Product Disclosure Freedom Essential Life is distributed Statement (“PDS”) for Freedom Essential Life exclusively by Freedom Insurance Pty Ltd and contains important information about (ABN 80 138 864 543) (AFSL 341082) and its the product, including details of the benefits representatives. Freedom Insurance holds an provided and any applicable exclusions. You Australian Financial Services Licence issued should consider its contents carefully before by the Australian Securities and Investments deciding whether you wish to apply for this Commission (ASIC). The Financial Services cover. Guide that is provided by Freedom Insurance This PDS is issued by Swiss Re Life & Health contains further information on the distribution Australia Limited (ABN 74 000 218 306) (AFSL services provided by Freedom Insurance and its 324 908) and the information contained in this representatives. document is current at the date of issue. In Freedom Insurance is not responsible for the the event of any omissions or changes to the payment of any claims under Freedom Essential information in this PDS you will be notified as Life and does not underwrite or in any way required by law. guarantee the benefits payable under Freedom In this PDS any reference to ‘we/us/our’ is Essential Life. referring to Swiss Re Life & Health Australia Limited. Considering Your Personal Circumstances Any financial product advice contained in this Your Plan Terms & Conditions document is of a general nature only and does Where you have obtained the cover provided not take into account your financial situation or by Freedom Essential Life, this PDS together your personal needs and objectives. If you are with your application and the most recent unsure whether the cover is right for you, then Policy Schedule (or such other documentation you should consider obtaining the assistance of that we have issued to you confirming the an independent financial adviser. details of your cover) will form the terms and conditions of your insurance contract with us Terminology (see page 17). Some of the words used in this document have specific meanings which are set out in Swiss Re the Definitions section on page 24. You should Swiss Re Life & Health Australia Limited is a make sure that you understand the definitions registered life insurer and the issuer of Freedom before making any decisions about Freedom Essential Life. As the insurer of this product, Essential Life. we are responsible for meeting the terms and conditions of your cover, including the payment of benefits. We hold an Australian Financial Services Licence issued by the Australian ENQUIRIES Securities and Investments Commission (ASIC). All enquiries regarding Freedom Essential Life should be directed to Freedom Insurance on 1300 88 44 88.

2 TABLE OF CONTENTS

About this Document 2 EXCLUSIONS, LIMITATIONS & Your Plan Terms & Conditions 2 REDUCTIONS IN BENEFITS Swiss Re 2 Exclusions 13 Freedom Insurance 2 Pre-existing Medical Condition Exclusion 13 Considering Your Personal Circumstances 2 Reduction in Benefit Amount Payable 13 Terminology 2 Exclusions Applying to Benefit Increases 14 Enquiries 2 Exclusions Applying to Reinstatements 14 FREEDOM ESSENTIAL LIFE Failure to Meet Eligibility 14

Sanctions Laws 14 Why Choose Freedom Essential Life? 5 Easy Application Process 5 BENEFIT PAYMENTS & BENEFICIARIES Extended Cooling-Off Period 5 Entitlement to a Benefit 15 PRODUCT OVERVIEW Nominating Beneficiaries 15

Payment of Benefits 15 Your Choices 6 APPLYING FOR COVER ELIGIBILITY

Obligation to Answer Questions 16 Cover For Up to 2 Lives Insured 7 Correctly & Your Duty of Disclosure Life Insured Eligibility 7 Cooling-Off Period 16 Guaranteed Issue 7 YOUR COVER BENEFITS

Agreed Benefits 17 Death Benefit 8 Your Plan Terms & Conditions 17 Terminal Illness Benefit 8 When Cover Starts 17 BENEFIT LEVELS Changes to Your Cover 17 Determining Your Benefit Amounts 9 24 Hour Worldwide Cover 17 Changes to Benefit Amounts 9 Cover is Guaranteed Renewable 17 Automatic Indexation of Benefits 9 When Cover Ends 17 Benefit Amount Limits & 9 Effect of Termination 18 Existing Insurances Effective Date of Cancellation 18 Reinstatement of Your Cover 18 YOUR PREMIUMS YOUR PLAN Payment Frequency Options 10 Payment Due Date 10 Plan Ownership 19 Payment Methods 10 Cover Issued Under One or More Plans 19 Premium Rates 10 More Than One Life Insured 19 Premium Calculation 10 – Separate Insurances Changes to Premium Rates 11 Transfer of Ownership 19 Smoker And Non-Smoker Rates 11 CLAIMS

One Month Premium Free Period 11 Notification of a Claim 20 Failure to Pay Premiums 11 Claim Proofs 20 Government Charges 11 Additional Evidence 20 Policy Fee 12 Probate and Letters of Administration 20 Hardship Request 12 Making a Claim 20

3 OTHER IMPORTANT INFORMATION

Currency 21 Statutory Fund 21 Taxation 21 No Surrender Value 21 Privacy 21 Distributor Not the Insurance Provider 21 Risks Associated With Life Insurance 21 Correspondence 22 Instructions 22 Notification of Breach of Duty of Disclosure 22 Governing Law 22 Invalid Terms 22 Life Insurance Code of Practice 22 CUSTOMER SERVICE

Contacting Us 23 Complaints 23 Changes to Your Cover 23 DEFINITIONS

Eligibility, Benefits & General – Definitions 24 Exclusions – Full Wording 24 DUTY OF DISCLOSURE 26

PRIVACY NOTIFICATION STATEMENT 27

DIRECT DEBIT REQUEST 29 SERVICE AGREEMENT

4 FREEDOM ESSENTIAL LIFE

Freedom Essential Life provides valuable Extend Your Cover insurance cover to persons who may need Protection can be extended to cover your financial assistance in the event of death or partner and other family members. terminal illness. The lump sum benefit provided by this cover Easy Application Process can help protect you and your family against Freedom Essential Life has been specifically the financial impact of suffering a serious designed to provide you with convenient medical event and can go towards safeguarding access to valuable life insurance protection. the lifestyle you and your family have today. Applying for Freedom Essential Life could not The money can be used for any purpose and be easier. that might include paying off or reducing debt, • Apply over the phone simply by calling attending to medical bills or putting towards Freedom Insurance on 1300 88 44 88 ongoing living expenses. • Simply choose the level of cover that you Why Choose Freedom Essential Life? require and who you wish to insure from Freedom Essential Life has been designed to those that are eligible provide you with access to simple, affordable, • No complicated forms to complete value for money life insurance cover that • No medical examination required provides financial assistance to you and your • Should you meet our simple eligibility family in the event of your: requirements, your protection will be • death confirmed during the call • terminal illness As the simple application process doesn’t There are a number of other great reasons require you to provide any information on to choose the cover provided by Freedom your medical history, you will not be covered Essential Life. for insured events that occur as a result of any First Month Free medical condition that was evident in the 5 years prior to commencement date of the cover A feature of Freedom Essential Life is that the (see page 13 for detailed information including first month of cover is absolutely free. This how this exclusion may be removed after the means that you can obtain protection now and commencement of your cover). then use this time to carefully consider your need for this cover. Irrespective of whether you Extended Cooling-Off Period choose to continue your cover, the first month We provide an extended cooling-off period to will not cost you anything. ensure that you have ample time to consider Options to Suit Your Budget whether the cover is right for you. So even if You can set the level of cover to suit your you have paid some premiums we will refund budget. all amounts paid in respect of any benefits that you cancel within the first 42 days of the Protection Against Inflation commencement of your cover (see page 16). To ensure the value of your benefits are All you need to do is tell Freedom Insurance not eroded by inflation, we will offer to that you wish to cancel your cover within 42 automatically increase the amount of all of your days of commencement in order to receive your benefits each year by 5%. full refund.

5 PRODUCT OVERVIEW The table on this page sets out general Your Choices information about Freedom Essential Life, including the events upon which a benefit is 1. Freedom Essential Life provides death payable and the exclusions that apply. and terminal illness cover up to $200,000. Simply determine the level of cover that you Importantly, Freedom Insurance will be able require. to assist you with all matters regarding the product features as well as the eligibility 2. The cover may apply to one or two persons requirements for yourself and your family and you just need to decide whether to members. obtain the cover upon yourself or other family members who meet the eligibility requirements set out on page 7.

Benefit Benefit Exclusions Expiry Limits

Death or Terminal Illness due to: • Medical conditions evident in 5 years prior to commencement $50,000 date Death and (minimum) Life insured • Suicide with 13 months of Terminal Illness to $200,000 attaining age 99 commencement (or self‑inflicted (maximum) in the first 13 months for the terminal illness benefit) • criminal activity • alcohol and drugs

This is provided as a brief overview of the product. For full details of the benefits and the circumstances upon which they are payable are contained elsewhere in this PDS.

6 ELIGIBILITY To be eligible to obtain the cover provided by Guaranteed Issue any of the benefits available under Freedom As Freedom Essential Life is “guaranteed Essential Life, you must be: issue”, there are no underwriting requirements • an Australian Resident (see page 24). when applying for the cover and therefore no • aged 18 or over at the date of the personal medical questions will be asked of any application. proposed life insured. The application will be automatically accepted provided all eligibility Cover for up to 2 Lives Insured requirements are met. You may include up to 2 persons as a life Where accepted, a pre-existing medical insured provided that each person meets the condition exclusion will apply to those medical additional life insured eligibility requirements. conditions evident in the 5 years prior to commencement date of the cover although you Life Insured Eligibility may arrange to have this removed by us after To be eligible to be a life insured, the person the commencement of your cover (see page 13 must be: for detailed information). • be an Australian Resident (see page 24). Importantly, no medical examinations or reports will be sought at the time of your application. • between the ages of 18 and 65 at the date of the application. The eligibility requirements referred to on this page may be varied or waived at our discretion. • the applicant or a relative of the applicant. (see page 24 for meaning of “relative”). The applicant need not be a life insured but where they are, they must also meet these additional requirements.

7 BENEFITS

Freedom Essential Life provides cover for up to $200,000 that is payable upon death or terminal illness.

Death Benefit We will pay the death benefit where the life insured dies. The death benefit payable is the amount of the sum insured that applies on the date of death and this will be paid as a lump sum.

Terminal Illness Benefit We will pay the terminal illness benefit where the life insured suffers a terminal illness. The benefit payable is the same as the amount of the death benefit that applies on the date that the terminal illness occurred. This benefit will also be paid as a lump sum. The life insured suffers from a terminal“ illness” where in our opinion the life insured is suffering from an illness or condition and as a result of that illness or condition has a life expectancy of less than 12 months (when taking into account the current treatment for the life insured or such other treatment that the life insured may reasonably be expected to receive). In order to form this opinion we will need this confirmed by a medical practitioner that specialises in the life insured’s illness or condition. A terminal illness is deemed to have occurred at the date that the life insured is diagnosed as having a life expectancy of less than 12 months, irrespective of the date we formed the opinion that the life insured suffers from a terminal illness. The payment of a terminal illness benefit will automatically reduce the death benefit sum insured on that same life insured to nil, causing all cover on that life insured to cease.

8 BENEFIT LEVELS Determining Your Benefit Amounts Benefit Amount Limits & Existing The benefit amount (sum insured) will be Insurances the amount that you request at the time of A person may be a life insured under more than your application. All benefit amounts must one Plan. However, this is only permitted where be between $50,000 and $200,000 as well. at the date of the application the cumulative Different sums insured may be requested for sums insured provided for all death and each life insured. terminal illness benefits provided by Essential The requirements may be varied or waived at Life on an individual life insured is no greater our discretion. then $200,000, irrespective of the number of insurances held in respect of that person. Changes to Benefit Amounts We will not pay death or terminal illness After the commencement of your cover you can benefits in excess of this amount on a life request that any of your benefit amounts be insured unless we have chosen to waive the changed. maximum aggregate sum on that person. In all cases the requested sum insured must Sums insured over the maximum amount are continue to be within the minimum and permitted where it occurs as the result of an maximum benefit amounts permitted. Any automatic annual increase. change in the sum insured will affect the amount of your premium (see page 10) and exclusions may apply to the amount of any increase that is granted (see page 14).

Automatic Indexation of Benefits To ensure the value of your benefits are not eroded by inflation, we will automatically increase the amount of all of your benefits each year by 5%. We will do this on each anniversary of the commencement date of your Plan and the increase will apply for the next 12 months of cover. This is subject to the following: • you may reject an automatic increase in respect of any benefit within the 30 days following the Plan anniversary from which the increase was to apply. • you may require that you are not to be offered the automatic increase in future years in relation to any benefit. Acceptance of any request by you for the automatic increase to be reinstated will be at our discretion.

9 YOUR PREMIUMS The premium is the cost of your cover and in Payment Methods order for your Plan to continue your premium You can choose any one of a number of simple must be paid by the due date. and convenient payment methods. We currently The amount of your premium (or the instalment accept payments by MasterCard, Visa, American premium) will be provided to you by Freedom Express or by automatic debit from your bank, Insurance or its’ representatives at the time that building society or credit union account. There you apply for cover and will be notified to you is no surcharge for credit cards. as it changes throughout the life of your Plan. You will need to provide us with the authority to Importantly, where there is more than one life obtain the premium payment. insured under your Plan, the premiums for all lives insured must be paid together so that only Premium Rates one premium payment is made. The premium rate used to calculate your We may choose to waive your obligation to premium amount is dependent upon the life make a premium payment at any time at our insured’s gender and age at each anniversary discretion. date and whether they are a smoker or non- smoker. Payment Frequency Options The premium rates may only be varied as You may choose to pay your premiums: permitted under “Changes to Premium Rates” • annually; (see page 11). • by monthly instalments. This will be at the rate of 1/12 of the annual premium amount; Premium Calculation or Your premium is calculated annually and will apply for the next year of the cover. This • by fortnightly instalments. This will be at the calculation is done at the commencement of rate of 1/26 of the annual premium amount. your Plan and again on each anniversary of your There is no loading for payment of premiums by Plan or when there is a change to your cover. monthly or fortnightly instalments and there is To determine the premium payable we simply no discount for a single annual payment. multiply the applicable premium rate by each Payment Due Date $1,000 (or part thereof) of the amount of the cover you have obtained. The premium amount All premiums are to be paid in advance except is calculated separately for each life insured where we have agreed to an alternative under your Plan. billing date that you have requested. Freedom Insurance will be able to help you select a As the annual premium payable is dependent suitable billing date that is within the range of upon the benefit amount and the current age dates that we permit. of the lives insured, it will change during the life of your Plan. If there are any changes between anniversary dates to the cover provided by your Plan or any of the benefit amounts, this will also require the annual premium to be recalculated for the remainder of the current year of cover. A premium adjustment will then be required to take account of the change.

10 Changes to Premium Rates Failure to Pay Premiums The premium rates for your cover are set by us In order to maintain your cover you must pay and are not guaranteed. They may be changed your premiums when they are due. If for any by us upon us giving you 30 days advance reason your premium (or premium instalment) written notice of any change and (other than in is not paid by its due date, we will write to exceptional circumstances) the change will only you and remind you of the need to provide us be effective from the next anniversary date of with the payment. We will give you a grace your Plan. period of at least 28 days in which to pay the In order for us to change your premium rates we overdue amount, but we will cancel your Plan must apply the revised rates to all insurances if the overdue amount is not paid by the time within a defined group and therefore you will required in the notice. not be singled out for an increase irrespective of If we cancel your Plan all cover will cease and changes to the life insured’s health, occupation you will not be able to make a claim under an or pastimes. insurance for events that occurred after it was Upon your request we will provide you with the cancelled. If an event that entitles you to a current premium rates for any in-force insurance benefit occurs before the Plan is cancelled, we that you have. will pay the benefit amount due less any unpaid premiums. Smoker and Non-Smoker Rates Where there are two lives insured covered The premium rates will vary according to under the Plan, the non-payment of a whether the life insured is classified as either premium for one life insured may result in the a smoker or non-smoker. To be classified as cancellation of all insurances provided under a non-smoker, the life insured must not have the Plan. smoked tobacco or any other substance (including e-cigarettes) or used nicotine Government Charges replacement products in the 12 months prior to The premium rates for all benefits are inclusive the application for cover. of all government charges, taxes, duties If you subsequently inform us in writing that the and GST (“government charges”). In the life insured has given up smoking for more than event that the relevant authority increases 12 months, premiums will be reduced to non- the current government charges or new or smoker rates, effective from the date we receive additional government charges are introduced the notification. in connection with your Plan, we may require you to pay these amounts. As a consequence One Month Premium Free Period we may increase your premiums to cover these One of the special features of Freedom Essential costs. We will tell you in advance if this is Life is that no premiums are payable for the first required. month of cover. This will apply to the respective We will deduct from the payment of a benefit, premium payment options as follows: such government charges we are required by law to deduct from the payment. • Annual: the first annual premium due will be 11/12 of the first years’ full annual premium. • Monthly: the monthly premium due in the first month of cover will be waived. • Fortnightly: the first 2 fortnightly premium instalments due will be waived.

11 Policy Fee At this time there is no policy fee payable in connection with Freedom Essential Life. However, we reserve the right to introduce an annual policy fee that is payable in addition to your premium. Should this occur: • we will give you at least 30 days advance written notice and the fee will only apply from the next anniversary date of your Plan. • the fee will be a flat fee payable on a per Plan basis and will be unaffected by the number of lives insured covered or the benefit amounts. • the fee may increase by up to 5% on 1 January each year as determined by us. • where your premium is paid in installments, any annual policy fee will be payable in equal instalments together with your premium payments. • we can introduce or change the amount of the annual policy fee or the manner of its calculation by giving you at least 30 days advance notice. However, in order for us to do this we must also apply the new or revised policy fee to all insurances within a defined group and therefore you will not be singled out to pay the fee.

Hardship Request If you are suffering from hardship and are having difficulty meeting your premium obligations we may agree to a short term arrangement to assist. It is important that you make us aware of your circumstances so we can provide you with the options that we may make available. We may request that you provide us with reasonable evidence of your circumstances that has led to your request for assistance.

12 EXCLUSIONS, LIMITATIONS & REDUCTIONS IN BENEFITS Exclusions Application to remove this exclusion Your cover will be subject to a limited number Following the issue of your Plan, the of exclusions. It is important that you are aware pre‑existing medical condition exclusion in of these exclusions as a benefit will not be paid respect of one or both lives insured may be where the insured event occurs either directly removed by us at our discretion. Where you or indirectly as a result of any of the exclusions. apply after the issue of your cover to have this More specifically, we will not pay the death or exclusion removed on a life insured and: terminal illness benefit if the life insured’s death • the application is successful, then this or terminal illness (or the event that gave rise to exclusion will no longer apply to the cover this) occurred before the commencement date. on that life insured (other than in respect of Additionally, we will not pay the benefit if the an increase or reinstatement of your cover – life insured’s death or terminal illness (or the see page 14) event giving rise to this) is a direct or indirect • the application is rejected, then this result of: exclusion will continue to apply to the cover • a pre-existing medical condition on that life insured. This means that all • suicide within 13 months of commencement medical conditions evident in the 5 years (or self-inflicted injury in the first 13 months prior to commencement date of the cover for the terminal illness benefit) will be excluded, including any conditions that you may have disclosed to us during the • criminal activity process to have the exclusion removed. • alcohol and drugs The full wording of each of these exclusions Reduction in Benefit Amount Payable is set out on pages 24 to 25. More detailed Where a benefit (or the cumulative amount of information on the pre-existing medical benefits payable across all of the insurances condition exclusion is set out below. held in respect of a life insured) exceeds the maximum amount permitted as set out in Pre-Existing Medical Condition Exclusion this PDS, the amount of that benefit (or the A pre-existing medical condition exclusion cumulative amount of those benefits) will is one of the standard exclusions that will be reduced by the amount that the payment apply to your cover. This means that a benefit exceeds that benefit limit. Sums insured over will not be paid where the insured event the maximum amount are permitted where occurred either directly or indirectly as a it occurs as the result of an automatic annual result of a “pre‑existing medical condition”. increase. In general terms this is a medical condition that was evident in the 5 years prior to the commencement date of the cover. See page 24 for the complete wording of “pre‑existing medical condition”.

13 Exclusions Applying to Benefit Increases occurred either directly or indirectly as In addition to any special conditions that we a result of a medical condition that was place upon the approval of a benefit increase evident in the 5 years prior to the date of that you request and the standard exclusions reinstatement. applying to your cover, the amount of the These exclusions may be waived or varied at increase will also be subject to the following our discretion at the time of reinstatement limitations*: depending upon your circumstances. • the suicide exclusion will apply equally to the Failure to Meet Eligibility increase in cover for the period of 13 months from the date of the increase. This PDS sets out a number of eligibility requirements that both you and the life • the increase in cover will not be payable insured must meet in order for you to obtain where the insured event (or the event that cover. If there is a failure to meet any of these gave rise to the insured event) occurred requirements, we may: before the date of the increase. • cancel the Plan or any insurance issued • the pre-existing medical condition exclusion thereunder; will also apply to the amount of the increase. In general terms this means that the increase • decline a claim; or to the benefit will not be paid where the • reduce the amount we have to pay in the insured event occurred either directly or event of a claim indirectly as a result of a medical condition that was evident in the 5 years prior to the Sanctions Laws date of the increase. We will not make a claim payment to you or any beneficiary under any insurance issued * doesn’t apply to automatic indexation increases under your Plan where the payment would be in Exclusions Applying to Reinstatements breach of any sanction, prohibition or restriction under United Nations resolutions or the trade In addition to any special conditions that we or economic sanctions, laws or regulations of place upon the approval of a reinstatement Australia, the European Union, United Kingdom that you request and the standard exclusions or United States of America. applying to your cover, the reinstated cover will also be subject to the following limitations: • the suicide exclusion will apply equally to the reinstated cover for the period of 13 months from the date of reinstatement. • a benefit will not be payable where the insured event (or the event that gave rise to the insured event) occurred before the date of reinstatement. • the pre-existing medical condition exclusion will also apply to the reinstated cover. In general terms this means that a benefit will not be paid where the insured event

14 BENEFIT PAYMENTS & BENEFICIARIES Entitlement to a Benefit share will accrue to any other surviving Benefits will only be payable: beneficiaries in the nominated proportions. • for insured events that occur after the commencement date of the cover; > one or more of the beneficiaries that have been nominated are aged under 18 years • for insured events that occur prior to the end at the time the death benefit is payable, of the cover; and their proportion of the benefit will only • for those benefits which are in force at the be paid to a trustee or legal guardian for time that the insured event (or the event the benefit of that beneficiary until that giving rise to the insured event) occurs. beneficiary attains age 18. Details of the insured events and the > no beneficiary has been nominated (or circumstances when benefits will and there are no surviving beneficiaries), will not be paid are set out in this PDS. the death benefit will be paid to the executors or administrators of your Nominating Beneficiaries estate. Where you are the sole owner of your Plan and • where you are not the sole owner, the you are also a life insured, you may nominate up death benefit will be paid to the surviving to four beneficiaries under a Plan to receive the owners(s). death benefit that is payable upon your death.

A beneficiary cannot be nominated where there is more than one owner of the Plan and the beneficiary can only be a natural person. For details on how to nominate a beneficiary, please call Freedom Insurance on 1300 88 44 88.

Payment of Benefits With the exception of the circumstances set out below, all benefits payable under your Plan will be paid to you (where you are the sole owner) or to all the owners (where there are joint owners). Where you are also the life insured and the death benefit becomes payable upon your death, the benefit will be paid as follows: • where you are the sole owner of the Plan and: > you have nominated one or more beneficiaries, the death benefit will be paid to the beneficiaries in the nominated proportions. If a beneficiary dies before you and no change in nomination has been made, then that beneficiary’s

15 APPLYING FOR COVER After satisfying yourself that you would like to Cooling-Off Period obtain the valuable cover provided by Freedom We have extended the statutory cooling- Essential Life, you can apply over the telephone off period to provide you with a greater simply by calling Freedom Insurance. opportunity to determine whether the product You may also be able to apply for the cover is suitable to your needs. If you decide that by other methods that we permit from time to you do not wish to keep all of the cover that time, such as by submitting a paper, electronic you have obtained, you may cancel either or internet application. some or all of the insurances issued under Where you apply for the cover by telephone your Plan provided that you request the or by submitting it electronically, there is no cancellation during the first 42 days of the need to sign any documentation (including your cover. The cancellation will take effect from payment authority) in order for the application the commencement of your cover and you will to be assessed and for us to issue the cover. The receive a full refund of any premium paid in same arrangements apply to any subsequent respect of the cover that you cancel. variations that you may request to your cover or The cooling-off period will cease to be available where you wish to reinstate a benefit. if a claim is made under your Plan during the 42 day period. Obligation to Answer Questions Correctly & Your Duty of Disclosure As our decision to provide insurance cover to you is based on the information provided by yourself and any life insured, it is essential that all information that is provided in response to any questions asked in the application process is correct and that you and the life insured answer all questions honestly and accurately. This obligation extends to any information provided where you request to vary your cover or reinstate a benefit (and includes any information provided during the course of any application to have the pre-existing medical condition exclusion removed). If you don’t comply with these obligations and you subsequently make a claim, we may have the right to reduce the benefit payable or avoid paying the claim altogether. In certain circumstances we may have the right to cancel your insurance. Your duty of disclosure is set out in full on page 26 and importantly this duty applies to both you and each life insured.

16 YOUR COVER Agreed Benefits 24 Hour Worldwide Cover You will only be covered for the benefits you Cover will be provided for insured events have requested and that we have agreed to occurring 24 hours a day anywhere in the world. provide. Within a short time of your application being accepted you will be sent a Policy Cover is Guaranteed Renewable Schedule confirming full details of your cover, All life insurance benefits under Freedom including the agreed benefit amounts. Essential Life are guaranteed renewable. This means that if you pay your premiums by the Your Plan Terms & Conditions due date and comply with all other conditions Where you have obtained the insurance cover of your Plan, we will continue to provide the provided by Freedom Essential Life, this cover on the existing terms and conditions until PDS together with your application and the the expiry date of each of the benefits provided most recent Policy Schedule (or such other under your Plan. documentation that we have issued to you Additionally, we are not permitted to cancel or confirming the details of your cover) will form place additional restrictions on your cover or the terms and conditions of your insurance increase your premium because of any change contract with us. You should keep this PDS and to the state of health, occupation, smoking all documents that we send to you in a safe status or pastimes of an individual life insured. place for future reference. You should always check any documentation When Cover Ends sent to you and contact Freedom Insurance You can cancel the cover provided for any immediately if anything needs correcting. benefit provided in respect of a life insured at any time. Additionally, the cover for any When Cover Starts benefit provided in respect of a life insured The cover provided by Freedom Essential Life under your Plan will terminate in the following starts when you are told that we have accepted circumstances: your application. Your Policy Schedule will • on the anniversary date immediately confirm the commencement date of your Plan following the life insured’s 99th birthday. together with the commencement date of the • upon a terminal illness benefit having been various insurances issued under your Plan. paid in respect of the life insured. Changes to Your Cover • upon the death of the life insured. You may at any time request us to change or • upon us cancelling your Plan where you cancel some or all of your benefits or obtain have failed to pay premiums as required or cover for additional lives insured. Any changes because the eligibility requirements for that to your cover will not be effective unless agreed benefit were not met at the commencement to by us. The documentation confirming the date of the cover. change will then form part of the terms and • upon us cancelling the cover in the limited conditions of your Plan. All changes will be circumstances permitted by law, including effected as a variation to your existing Plan and where we exercise our rights in relation to a not the commencement of a new Plan. breach of your duty of disclosure. The amount of your premium will usually change as a consequence of any change to your cover (see page 10).

17 Effect of Termination The termination of any insurance under your Plan does not affect any rights to a benefit that arose prior to that time but you will not be able to make a claim for an insured event that occurs after termination of that insurance.

Effective Date of Cancellation Should you cancel your Plan (or any insurance issued under the Plan) after the cooling-off period: • where your premiums are paid annually, the cover will terminate immediately with a pro- rata rebate of premiums paid to you based on the unexpired period of risk for that annual period of cover. • where your premiums are paid monthly or fortnightly, cover will continue until the next fortnightly or monthly due date. There will be no refund of premium.

Reinstatement of Your Cover You may request us to reinstate your Plan or any insurance provided under the Plan after it has terminated. This request will need to be made as soon after the termination and usually within 90 days. All requests for reinstatement are subject to our approval and we may ask you to provide us with information about the life insured to help us decide. If we do agree to reinstate the cover, we may also place additional conditions upon the reinstatement, including the payment of outstanding premiums (see also page 14).

18 YOUR PLAN Plan Ownership Cover Issued Under One or More Plans The person who successfully applies for cover Insurance cover may be issued under one or will be the owner of the Plan and all the more separate Plans. Subject to the eligibility insurances provided under the Plan. Being the and benefit amount requirements, we may issue owner of the Plan will entitle you to the benefits cover for two lives insured under a single Plan. of the Plan and you will also be responsible for Where we do so, the premium for all benefits making sure that the premiums are paid. Where and all lives insured must be made in one you have obtained the insurance cover provided consolidated payment. by Freedom Essential Life, you will be identified in the Policy Schedule as the Policyowner. More Than One Life Insured – Separate Insurances Single Owner Where there are two lives insured covered Where you are the sole owner of the Plan and under a single Plan, the cover provided in there are lives insured other than yourself under respect of each life insured will exist as a the Plan, then ownership of the Plan will revert separate insurance. This means that: to your estate upon your death. Where your • the terms and conditions of the Plan apply estate: separately to each life insured. • indicates they will not continue with any • the benefits provided by the cover will be one or more of the insurances or otherwise payable in relation to each life insured. will not agree to transfer that insurance to another person; or • the payment of a benefit in respect of one life insured will not affect the benefits • the insurance is to be cancelled due to provided in relation to the others. non-payment of premium on the part of the estate, • the termination of the cover on one life insured does not affect the terms of the then upon the request of the life insured, we cover provided in relation to the others. may without the approval of your estate allow for the ownership of that insurance to be Transfer of Ownership transferred to that life insured. You may at any time request to transfer the Joint Owners ownership of your Plan to another person. Only single ownership of a Plan will be The transfer will only be effective when all of permitted except where specifically agreed our requirements have been met and we have to by us. Should we agree to more than one registered the transfer. If there are joint owners, person owning the Plan, then the insurances all owners must agree to the transfer other than provided by the Plan will be owned jointly by where one of the owners has died (in which those persons. Where there are lives insured case ownership will automatically revert to the other than yourself under the Plan, ownership surviving owner(s) upon us being provided with of the Plan will revert to the surviving owner(s) satisfactory evidence). upon your death for those remaining insurances.

19 CLAIMS Notification of a Claim Probate and Letters of Administration If you (or your legal representative) wish to Where a payment is to be made to the executor make a claim we must be notified as soon or administrator of your estate, we may ask for as is reasonably practical of the occurrence them to provide us with Probate or Letters of of the event that gave rise to the claim. All Administration as proof of their entitlement to claims should be notified within one year of the payment. Where we require this proof it will such an event. A delay in notifying could affect need to be provided to us prior to any payment your entitlement to a benefit if we have been being made. prejudiced by the delay. Making a Claim Claim Proofs We are committed to paying valid claims as Before we will pay a claim, we will need to be quickly as possible and will start processing provided with proof to establish that the insured your claim as soon as all of the required event has occurred and that you are entitled to documentation has been received. be paid a benefit. We may refuse to pay a claim If you or your legal representative wish to make if there is insufficient evidence provided. a claim, please call Freedom Insurance on In all cases we will need to be provided with 1300 88 44 88. Freedom Insurance will inform a completed claim form and such other you of our requirements and assist you through documentation and evidence that we request. the claim process. This may include a report from a registered medical practitioner or a post mortem examination. The documentation and evidence that we require is to be obtained by you and the cost of this is your responsibility.

Additional Evidence We may require additional information as part of our consideration of the claim and this may include having the life insured examined by a registered medical practitioner or other health care practitioner that we choose. Where we require a life insured to undergo a medical examination, we will pay for that examination. Without cost to us, we may also require the life insured to return to Australia to undertake the examination.

20 OTHER IMPORTANT INFORMATION Currency Privacy All payments to be made in connection with We are committed to protecting and Freedom Essential Life (including premium and maintaining the privacy, accuracy and security benefits payments) are payable in Australia in of our customer’s personal information. Further Australian currency. details regarding the collection, use and disclosure of your personal information is set Statutory Fund out in our Privacy Notification Statement on Freedom Essential Life is issued from our page 27. If you have any questions about the No. 1 Statutory Fund. All premiums received in handling of your personal information please relation to your Plan are paid into this fund and contact Freedom Insurance and they will be this is also the fund from where all the insurance able to assist. benefits are paid. Your Plan (and the insurances You can also find a copy of our full Privacy issued under your Plan) are non-participating Policy at www.freedominsurance.com.au/ and do not participate in the profits of our swissreprivacypolicy company or this Statutory Fund. Distributor Not the Insurance Provider Taxation Freedom Insurance Pty Ltd (as the licensed Generally the premiums paid for your cover distributor of Freedom Essential Life) and its are not tax deductible and the benefits you representatives provide distribution related receive are not assessable for income tax services in connection with Freedom Essential purposes. This is a general statement and is Life. Related companies to Freedom Insurance based on the continuance of taxation laws and provide administration and compliance services their interpretation that were current at the in connection with Freedom Essential Life. date this document was prepared. You should None of these entities or persons have any seek advice from a suitably qualified taxation responsibility to you in connection with the professional in relation to your particular provision of insurance benefits under your Plan circumstances. (including the payment of any benefit).

No Surrender Value Risks Associated With Life Insurance Freedom Essential Life provides risk insurance Freedom Essential Life provides life insurance cover only and neither your Plan nor any of cover only and can be cancelled by you at any the insurances issued under your Plan has a time without penalty. This is unlike some other surrender value. All premiums paid are used types of life insurance that have savings and to provide life insurance cover and you will not investment components. receive a refund of any premiums if your Plan However, there are some risks associated with is cancelled after the cooling-off period has this type of life insurance including: expired, except where you are entitled to pro rata refund of any annual premiums paid on Not Selecting the Right Type and Amount of your Plan where you cancelled the cover (see Cover page 18). Not having cover that meets your specific needs can be a risk. You should read this PDS carefully to ensure that the type and level of cover you choose suits your financial situation and your personal needs and objectives.

21 Benefits Only Available Whilst Cover Correspondence in-Force All correspondence (including your Policy To be entitled to claim a benefit under Freedom Schedule) will be sent to you at the address Essential Life the insured event must occur you last told us. If you provide us with an email whilst the cover is in force. Importantly, your address or other electronic contact details, cover will be cancelled if you do not pay your we may send correspondence to you by email premium when required and the cover will or other electronic means (provided the law expire upon the next anniversary of your Plan permits this). after the life insured attains age 99. It is essential that you tell Freedom Insurance of any change in your postal address, email Premium Payments May Exceed Benefits address or other contact details. The premiums you pay over the life of your cover have the potential to exceed the benefit Instructions amount payable. This will generally only apply We may accept instructions from you by where you have held the cover for a number of telephone or such other electronic means as permitted by us from time to time. Only you (as years and the life insured has become elderly. the owner of the Plan) can make changes to Failure to Answer Questions Truthfully your cover. A claim may be rejected or a benefit amount Notification of Breach of Duty of Disclosure reduced if we have not received true and You must immediately notify us if you become correct answers to the questions which we aware that you or a life insured may have asked when considering whether to issue, breached the duty of disclosure, failed to meet increase or vary your cover. an eligibility requirement or otherwise provided us with any incorrect information in connection No Cash Value with an insurance or a life insured. Your Plan has no cash value. This means that if you cancel your Plan (after the 42 day Governing Law cooling‑off period) you will not receive Your Plan and any insurance cover issued anything back. by us will be governed by and construed in accordance with the laws of the State of New Replacing an Existing insurance South Wales. The laws of New South Wales If you are replacing an existing insurance, you shall have exclusive jurisdiction in respect of any should consider the terms and conditions of disputes relating to these matters. both insurances before making a decision to Invalid Terms change. If any term or condition applying to an Pre-Existing Medical Condition Exclusion insurance is invalid, illegal or unenforceable, it Your cover will be subject to a pre-existing may be severed from your Plan and the validity, medical condition exclusion which in general legality or enforceability of the remaining terms and conditions will not be affected or impaired. terms means that you will not be paid a benefit where the insured event occurred either directly Life Insurance Code of Practice or indirectly as a result of a medical condition The Life Insurance Code of Practice has been that was evident in the 5 years prior to developed by the life industry through the commencement date of the cover. You should Financial Services Council and is the industry’s consider the effect of this exclusion prior to commitment to provide both quality products applying for cover. and a high standard of service to customers. A copy of the Code is available at www.fsc.org.au

22 CUSTOMER SERVICE Contacting Us The Financial Ombudsman Service is an All enquiries regarding Freedom Essential Life independent complaints resolution scheme should be directed to Freedom Insurance. established to provide advice and assistance to consumers in resolving disputes. This service is provided to you free of charge but before you Phone 1300 88 44 88 ask them to help, you must first try to resolve 9.00am to 6.00pm (Sydney time) the issue with us. For more information, please Monday to Friday visit their website at www.fos.org.au Full contact details are set out on the Changes to Your Cover back cover of this PDS. You should contact Freedom Insurance if you wish to change something about your cover. For Complaints example, you may want to: If you have any concerns about your cover • increase or decrease your benefit amounts or the service provided and wish to make a • nominate a beneficiary or vary a nomination formal complaint, you should contact Freedom • change your address and/or contact details Insurance on 1300 88 44 88. They will do their best to resolve all complaints as soon as • request to transfer ownership of your Plan to possible and are normally able to resolve all another person complaints within 45 days of receipt. • cancel any of your benefits If the complaint cannot be resolved to your • reinstate the cover or any benefit after its satisfaction or if it is not dealt with within 45 cancellation days, you can then raise the matter directly with • reinstate the automatic annual increases the Financial Ombudsman Service. They can be (where you had previously cancelled it) contacted as follows: • find out how you can have the pre-existing exclusion removed from your cover Financial Ombudsman Service • find out your options where you are having GPO Box 3 difficulty with your premium obligations due Melbourne VIC 3001 to hardship Phone 1800 367 287 Freedom Insurance can tell you of any special (9am to 5pm Monday to Friday) requirements that you will need to meet Facsimile (03) 9613 6399 in order for your request to be processed, including asking you to provide us with Email [email protected] information to help us decide whether to agree to the change.

23 DEFINITIONS Eligibility, Benefits & General – Definitions terminal illness means "terminal illness" as anniversary date means the anniversary of the defined on page 8. commencement date of your Plan. terminal illness benefit means the benefit Australian Resident means a person who payable under Freedom Essential Life upon the is an Australian or New Zealand citizen, an life insured suffering a terminal illness. Australian permanent resident or holder of a we, us or our means Swiss Re Life & Health temporary 457 working visa (as approved by Australia Limited. the Department of Immigration and Border you or your means the person who has applied Protection), who is residing in Australia at the and has been issued by us with one or more time of the application. insurances under Freedom Essential Life. This commencement date means the date upon person is the owner of the insurance cover (see which your insurance cover starts for an page 19). insurance provided under your Plan (see page 17). Exclusions – Full Wording death benefit means the benefit payable under Freedom Essential Life upon the death of the *pre-existing medical condition means any life insured. sickness, illness, injury, or medical condition (or any signs, symptoms or effects of a sickness, de facto partner means someone who has been illness, injury or medical condition) that during in a relationship with and living with that person the five (5) years prior to the commencement for a period of at least 12 months. date^: duty of disclosure means the duty of disclosure • the life insured was aware of, or a reasonable set out on page 26. person in their position should have been life insured means the person that has been aware of; or accepted by us as the “Life Insured” under the • for which the life insured sought or obtained insurance and who is the person that you have advice, treatment or medical attention insured against death and terminal illness. (conventional or alternative) from a medical partner means a legally married partner or de practitioner or other health professional or facto partner. otherwise received a recommendation to Policy Schedule means the most recent policy seek or obtain such advice, treatment or schedule which we have sent to you. medical attention; or • for which a prudent and reasonable person relative means: would have sought advice, treatment or (a) your parent, grandparent, brother, medical attention from a medical practitioner sister, uncle, aunt, nephew, niece, lineal or other health professional; or descendent or adopted child; • for which the life insured was prescribed (b) your partner; or medication, treatment or therapy. (c) the partner of a person referred to in (a). The sickness, illness, injury or medical condition sum insured means the agreed dollar amount of need not have been diagnosed for it to be a the insurance cover provided to you for the life pre-existing medical condition. insured in question (as increased or reduced in accordance with the terms of the cover).

24 self-inflicted injury means a deliberate self‑inflicted injury, suicide or attempted suicide. *suicide within 13 months of commencement means a deliberate self-inflicted injury, suicide or attempted suicide within 13 months of the commencement date^ of the cover. criminal activity means the life insured participating in a criminal activity or engaging in any unlawful act. alcohol or drugs means the effects of alcohol or drug misuse or any illicit drug use. * Note: these exclusions will also apply separately as and from the date of an approved increase or reinstatement – see page 14. ^ Where this exclusion is being applied to: • an increase in cover, this is a reference to “the date of the increase”. • reinstated cover, this is a reference to "the date of reinstatement".

25 DUTY OF DISCLOSURE

Before you enter into a contract of life insurance with us, both you and the proposed life insured have a duty under the Insurance Contracts Act 1984 to tell us anything that: • you or the proposed life insured know may be relevant to our decision to provide the insurance cover to you and, if so, on what terms; or • a reasonable person in the circumstances could be expected to know may be relevant to our decision to provide the insurance cover to you and, if so, on what terms. This duty of disclosure continues until we agree to accept your application and issue your cover. The same duty to disclose these matters applies before you extend, vary or reinstate the insurance. This duty does not require you to tell us of matter that: • reduces the risk we insure you for; or • is common knowledge; or • we know or should know as an insurer; or • we indicate that you do not need to tell us about. If the insurance is upon the life of another person and that person does not tell us everything he or she should have, this may be treated as a failure by you to tell us something that you must tell us.

If You Do Not Tell us Something If you or the life insured fail to comply with the duty of disclosure or provide us with incorrect information, we may cancel your Plan or any insurance issued hereunder, decline a claim or otherwise reduce the amount we have to pay in the event of a claim as permitted by the Insurance Contracts Act.

26 PRIVACY NOTIFICATION STATEMENT We recognise the importance of protecting Disclosure and Use of Personal Information your personal information that is collected and The personal information that we collect used by us and will follow privacy practices from (or about you) may be used to consider and procedures to maintain your privacy and any other applications you may make to us, protect your information. At all times we will designing or underwriting new insurance safeguard your personal information and that of products, for research and analytical purposes, any lives insured under your Plan as required by to perform administrative functions (including the Privacy Act 1988. for example accounting, risk management staff training, etc), and to comply with our legal Your Consent obligations. By applying for Freedom Essential Life or We may disclose personal information: being nominated to be a Life Insured under any insurance issued under Freedom Essential • to agents, third party service providers Life, you will be consenting to the collection, and related companies who assist us in use and disclosure of your personal information processing any application or claim for in the manner set out below. If we are not insurance, such as reinsurers, our advisers, provided with the required information, we will persons involved in claims, medical service not be able to provide you with a quote for the providers, external claims data collectors, insurance, consider your application or provide investigators and verifiers and your you with any insurance cover. employer; • to agents and third party service providers Collection of Personal Information who perform functions or services on our We collect personal information (including behalf, such as IT services and mailing sensitive information) for the purpose of functions; processing insurance applications, administering • where otherwise required by law. your Policy and assessing and paying claims Some of the related companies we may under the Policy. disclose personal information to may be located Where possible, we will collect personal in overseas countries including the United information directly from you or, where that is Kingdom, India, the United States of America not reasonably practical, from other sources. and Switzerland. If you do not provide this information in whole or in part we may not be able to provide the Marketing services you require, or you may be deemed to We may disclose personal information to the not have complied with your duty of disclosure licenced distributor of your insurance or such which could affect the outcome of any claim other licensed distributors that we choose in you submit. order for those entities to offer or promote To help us keep the information that we hold products and services which may be of interest about you up-to-date, we ask that you advise to you. Freedom Insurance promptly of any changes You may tell Freedom Insurance at any time if to your name or contact details, or if you are you wish to withdraw your consent to receiving concerned that any information that we hold information about products and services from about you is inaccurate, incomplete or outdated. either us or the licensed distributor.

27 Privacy Policy Our privacy policy contains information about how you may access personal information held by us and how you can seek correction of such information. It also contains information about how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. You may obtain a copy of our privacy policy at www.freedominsurance.com.au/ swissreprivacypolicy or by calling Freedom Insurance.

Contacting Freedom Insurance If you wish to access, update or seek correction of any personal information, to make a compliant about a breach of privacy or if you have other query relation to privacy, further information can be obtained by contacting Freedom Insurance: • Email: [email protected] • Telephone: 1800 88 44 88 (Monday to Friday 9:00am – 6:00pm Sydney time) • Mail: GPO Box 3553, Sydney NSW 2001

28 DIRECT DEBIT REQUEST SERVICE AGREEMENT Definitions insurance premium may vary from time to time and we will not notify you of this account means the account held at your financial institution from which we are variation unless we are required to do so authorised to arrange for the insurance under the terms and conditions of Freedom premium to be debited. Essential Life. 1.3 We will not issue a billing notification prior agreement means the Direct Debit Request Service Agreement between you and us. to debiting your account. 1.4 If the debit day falls on a day that is not a banking day means a day other than a Saturday or a Sunday or a public holiday listed banking day, we may direct your financial throughout Australia. institution to debit your account on the following banking day. If you are unsure debit day means the day that payment by you about which day your account has or will is due to us. be debited, you should ask your financial debit payment means a particular transaction institution. where a debit is made to your account. direct debit request means the direct debit 2. Changes by us request you have provided to us. 2.1 We may vary any details of this agreement insurance premium means the premium or a direct debit request at any time by payable for the life insurance cover provided giving you at least fourteen (14) days’ under Freedom Essential Life at the debit day. written notice. we/us/our means Swiss Re Life & Health 3. Changes by you Australia Limited (or any subsequent insurer of 3.1 Subject to 3.2 and 3.3, you may change the insurance product). the arrangements under a direct debit you/your means the customer who provided request by contacting us on 1300 88 44 88. the direct debit request to us. However this is subject to: your financial institution is the financial 3.2 If you wish to stop or defer a debit payment institution where you hold the account that you you must notify us at least seven (7) days have authorised us to debit. before the next debit day. This notice should be given to us in the first instance. 1. Debiting Your Account 3.3 You may also cancel your authority for us 1.1 By providing a direct debit request, you to debit your account at any time by giving have authorised us to arrange for funds us at least seven (7) days’ notice before the to be debited from your account for the next debit day. This notice should be given purpose of paying the premium on the to us in the first instance. life insurance cover provided by Freedom Essential Life. You should refer to the direct 3.4 You may also cancel a direct debit request debit request and this agreement for the by contacting your own financial institution. terms of the arrangement between us and 4. Your Obligations you. 4.1 It is your responsibility to ensure that there 1.2 We will only arrange for funds to be debited are sufficient clear funds available in your from your account for payment of the account to allow a debit payment to be insurance premium as authorised in the made in accordance with the direct debit direct debit request. The amount of the request.

29 4.2 If there are insufficient clear funds in your that we can attempt to resolve the matter account to meet a debit payment: between us and you. If we cannot resolve (a) you may be charged a fee and/or the matter you can still contact your interest by your financial institution; financial institution, which will obtain details from you of the disputed transaction and (b) you may also incur fees or charges may lodge a claim on your behalf. imposed or incurred by us; and (c) you must arrange for the debit payment 6. Accounts to be made by another method or 6.1 You should check: arrange for sufficient clear funds to be (a) with your financial institution whether in your account by an agreed time so direct debiting is available from your that we can process the debit payment. account, as direct debiting is not 4.3 You should check your account statement available on all accounts offered by to verify that the amounts debited from financial institutions; your account are correct. (b) your account details which you 4.4 If we are liable to pay goods and services provided to us are correct by checking tax (“GST”) on a supply made in connection them against a recent account with this agreement, then you agree to statement; and pay us on demand an amount equal to (c) with your financial institution before the consideration payable for the supply, completing the direct debit request multiplied by the prevailing GST rate. if you have any queries about how to 5. Disputes complete the direct debit request. 5.1 If you believe that there has been an error 7. Confidentiality in debiting your account, you should notify 7.1 We will keep any information (including us on 1300 88 44 88 and confirm that your account details) in your direct notice in writing with us as soon as possible debit request confidential. We will make so that we can resolve your query. reasonable efforts to keep any such 5.2 If we conclude as a result of our information that we have about you secure, investigations that your account has been and to ensure that any of our employees incorrectly debited, we will respond to or agents who have access to information your query by arranging for your financial about you do not make any unauthorised institution to adjust your account (including use, modification, reproduction or interest and charges) accordingly. We will disclosure of that information. also notify you of the amount by which your 7.2 We will only disclose information that we account has been adjusted. have about you: 5.3 If we conclude as a result of our (a) to the extent specifically required by investigations that your account has not the law; or been incorrectly debited, we will respond to your query by providing you with reasons (b) for the purposes of this agreement and any evidence for this finding. (including disclosing information in connection with any query or claim). 5.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so

30 8. Notice 8.1 If you wish to notify us in writing about anything relating to this agreement, you should call 1300 88 44 88 to obtain our appropriate mailing address and/or fax number. 8.2 Where we are providing you with notification in writing we will send the notice in the ordinary post to the address you have given us in the direct debit request. Any notice will be deemed to have been received on the third banking day after it is posted.

9. Change of Life Insurer 9.1 If we cease to be the “insurer” of the life insurance cover provided by Freedom Essential Life as a result of the insurance being transferred to another registered life insurer, then in order for premium payments to continue, the authorities provided to us under your direct debit request will be transferred to the new insurer without the need for your consent.

10. Providing Instructions 10.1 Your direct debit request may be provided to us in writing, by calling us on 1300 88 44 88 or by such other electronic means that we choose to accept from time to time. 10.2 Unless we require otherwise, instructions from you in connection with this agreement (including any change to the account to which your direct debit request applies) may be provided to us in writing, by calling us on 1300 88 44 88 or by such other electronic means that we choose to accept from time to time.

31 Freedom Insurance

All enquiries regarding Freedom Essential Life should be directed to Freedom Insurance.

Phone 1300 88 44 88 Fax 1300 98 67 95 Email [email protected] Postal address PO Box 3553, Sydney NSW 2001

Freedom Essential Life is issued by Swiss Re Life & Health Australia Limited of Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue Sydney NSW 2000 and is distributed by Freedom Insurance Pty Ltd and its representatives. freedominsurance.com.au FEL PDS 201706