Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 1

BROCKLEY BUGLE AUTUMN 2013

Foxborough Gardens accepts 'The Challenge'

At the end of September, a group of school leavers from the government funded initiative ‘The Challenge’ helped residents from Foxborough Gardens brighten up their estate with a selection of new plants.

‘The Challenge’ supports community engagement and social integration amongst young people. The team of 10 youngsters from the local area had a budget of £150 to use for the community project based in Foxborough Gardens, which they spent on buying plants and perennials. Residents from Foxborough Gardens had asked for colourful flowers for the raised beds and plants that would climb up around the gazebo in their playground area.

The day brought residents of all ages together to work with the team of young people, supported by staff from Pinnacle PSG. The residents got stuck in with weeding and digging the area before helping to carefully plant a selection of brightly coloured flowers.

Cat Holland, Chair of the Foxborough Gardens TRA said of the day: “The flowers are lovely and make the area look really homely. We wouldn’t have been able to do all of this on our own so thank you to ‘The Challenge’ team for all their hard work. They can come back any time!”

1 Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 2

Make Rent Your Priority This Christmas!

During the months of November and December last year around 30 households were referred to court for Possession Orders as a result of rent arrears.

Our aim and ethos is not to evict tenants but to help them sustain and maintain their tenancy. However, where a tenant consistently withholds rent payments for no reason other than to do so, we will take every necessary action to repossess the property.

If you are experiencing difficulties, please contact your Housing Manager on: 0207 635 1200

2 CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200 [email protected] • www.regenterbrockley.com Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 3

WELCOME... GARDENS

...To the Autumn edition of the Brockley Bugle. In this AM I RESPONSIBLE FOR MY GARDEN? edition you will get the opportunity to register for FREE YES! Your tenancy agreement states that you are computer training (page 6), hear about how Regenter responsible for keeping your home in reasonable Brockley Residents have been involved in their condition. This includes maintaining any outbuilding, communities over the summer (page 7), and your yard or garden, including fences and gates. You must chance to win a £50 voucher! (page 7) make sure any outbuilding, yard or garden is kept clean, tidy and free from rubbish. You must look The Brockley Bugle is a newsletter delivered four times after the garden and prevent any trees, bushes, a year to the 1838 homes managed by the Regenter hedges or grass from overgrowing . (see section 2.5 Brockley PFI. of your tenancy).

Failure to keep your garden clean and tidy is a breach of your tenancy and will result in further action being taken. If you would like to ask any questions or need advice on your garden, please contact your Housing Manager (see page 4 for a full list of “Who to Call”).

Regenter Brockley deliver services on behalf of Lewisham Council. These services include:

Neighbourhood Management (Pinnacle PSG)

Pinnacle PSG provides neighbourhood management services including housing management, estate services, resident involvement and resident support HOLIDAY OPENING services. You can contact Pinnacle PSG on: 0207 635 1200 Over the holiday period the Housing Office will be opening as follows:

Tuesday 24th December (Christmas Eve): 9-5pm Repairs and Maintenance (Rydon) Wednesday 25th December (Christmas Day): CLOSED

Thursday 26th December (Boxing Day): CLOSED

Friday 27th December: 9-5pm

Monday 30th December: 9-5pm

Tuesday 31st December: 9-5pm Rydon is the maintenance company who carry out day to day repairs and maintenance. You can Wednesday 1st Jan 2014 (New Year’s Day): CLOSED contact Rydon on: 0800 083 9683 or Thursday 2nd January: 9-5pm 01322 623017 Friday 3rd January: 9-5pm

(from landline) 0800 083 9683 3 FREEPHONE REPAIRS LINES (from mobile) 01322 623017 Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 4

WHO TO CALL

ATO CHRIS SAMMS- PAUL LINDA ARKU-NELSON THOMPSON BROOKS FRANCIS 020 7635 1203 020 7635 1202 020 7635 1214 020 7635 1205

Alban Hse Algernon Rd Acacia Hse Adelaide Ave Aldham Hse Algernon Garages Alder Hse Adelaide Garages Aldham Garages Algiers Rd Alder Garages Amyruth Road Almond Hse Avon Rd Ash Tree Hse Arabin Rd Andrew Hse Beverly Ct Breakspears Rd Arthurdon Rd Asaph Hse Brookbank Rd Breakspears Garages Beecroft Rd Asaph Hse Garages Cresent Way Chestnut House Braxfield Rd Augustine Hse Cresent Way Garages Conifer Hse Braxfield Rd Gdns Bede Hse Eastern Rd Conifer Garages Brockley Gdns Bede Garages Ellerdale Street Cranfield Rd Brockley Garages Birch Hse Elswick Road Erica House Brockley Grove Colin Blanchard Hse Embleton Rd Harcourt Rd Brockley Rd Colin Blanchard Garages Embleton Garages Harfield Rd Chalsey Rd Columba Hse Ermine Rd Hazel House Chudleigh Rd David Hse Ermine Rd Garages Holly Tree Hse Comerford Rd Dunstan Hse Glensdale Rd Holly Tree Garages Dalrymple Rd Dunstan Hse Garages Greatfield Cl Jasmine House Darfield Rd Edmund Hse Halesworth Rd Lilac House Dressington Ave Edmund Garages Loampit Hill Lime Tree Hse Elsiemaud Rd Elm Hose Marsala Rd May Tree Hse Foxberry Rd Fossil Rd Marsala Rd Garages Pear Tree Hse Foxborough Gdns Foster Hse Overcliff Rd Pear Tree Garages Foxborough Garages Foster Hse Garages Overcliff Rd Garages Poplar Hse Francemary Rd Geoffrey Ct Sandrock Rd Syringa Hse Henryson Rd Geoffrey Ct Garages Shell Rd Syringa Garages Howson Rd Geoffrey Rd Shell Rd Garages Tressillian Crescents Ivy Rd Hawthorn Hse Somerset Gd Tressillian Rd Kneller Rd Laburnum Hse Sunninghill Rd Veronica Hse Ladycroft Rd Laurie Grove Tyrwhitt Garages Wickham Gdns Ladywell Rd Lewisham Way Undercliff Rd Walter Taylor Ct Lindal Rd Malpas Rd Vicars Hill Walter Taylor Garages Malyons Rd Malpas Garages Vicars Hill Garages Wickham Rd Malyons Terrace Manor Avenue Viney Rd Merritt Rd Millmark Gr Wearside Rd Montague Ave Myatt Ct Phobeth Rd Oak Hse Rushey Mead Rockeby Rd St Margarets Rd Shardeloes Rd Whitbread Rd St Donatts Rd Whitbread Garages St Peters Ct Tyrwhitt Rd Every Regenter Brockley tenant has a For any queries about renting a garage, Upper Brockley Rd designated Housing Manager who is please contact the Customer Services Vulcan Terrace responsible for the neighbourhood Team at the housing office on: Vulcan Garages Wadcroft Ct where you live. Your Housing Manager 0207 6351200 Yew Hse can help you with: Managing your rent Managing your tenancy Reporting issues in your neighbourhood Resident Involvement

If you have a query and don’t know who to call, contact the Customer Services Team at the housing office who can help you further.

4 CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200 [email protected] • www.regenterbrockley.com Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 5

LEASEHOLDERS’ CORNER

NEW LEASEHOLD TEAM LEASEHOLD NEWS Regenter Brockley manage over 500 leasehold If you attended our last Leasehold Forum meeting on properties on behalf of Lewisham Council. There is a Thursday 3 October at Saint Andrews Centre, you would designated team based at the housing office to deal with have had the cyclical decoration programme explained all leasehold enquiries. If you are a leaseholder, you can in detail by Rydon and Pinnacle PSG and the contact the leasehold team by phone, letter, email or in opportunity to ask questions about the work and person by appointment: payments.

Sandra Simpson, Leasehold Manager If you have any questions, please come along to the next meeting or contact us at the Housing Office. Pinnacle PSG, 111 Endwell Road, Brockley, SE4 2PE [email protected] DATES FOR YOUR DIARY 0207 635 1209 LEASEHOLD FORUM MEETINGS Katie French, Leasehold Assistant Leasehold Forum Meetings are held quarterly at Saint Pinnacle PSG, Andrews Centre, at the corner of Brockley and Wickham Roads, Brockley SE4 2SA. The dates of meetings for 111 Endwell Road, 2014 are: Brockley, SE4 2PE [email protected] Thursday 9 January 2014 0207 635 1207 Thursday 3 April 2014 Thursday 3 July 2014 Thursday 2 October 2014

WALKABOUTS 6.30pm-7.00pm : Leasehold Surgery - Come and speak to Pinnacle PSG and Rydon staff about individual issues to do with your property and lease. The Pinnacle PSG Estate and Housing Management 7.00pm-8.00pm : Leasehold Forum Meeting Teams, along with Rydon staff carry out regular estate walkabouts and we invite residents to join us. It’s * Minutes from these meetings are sent out to all important that we hear from you about where you live leaseholders and how we can improve the services you receive.

PROPERTY TIME SERVICE CHARGES Garages Crescent Way 12.30pm Garages Braxfield Rd 12.45pm We know it’s nearly Christmas, but do make sure you plan ahead before you go shopping and not leave your Erica Hse 1.00pm service charge wanting! 3

1 Wickham Rd 62 1.20pm 0

2 Please call Lewisham Council payment line on: / Alder Hse 1.35pm 1

1 0208 690 8707 Option 2 (Housing Rents) / Lilac Hse 1.35pm 8 to make a payment by credit or debit card. 2 Walter Taylor Ct 2.00pm Acacia Hse 2.15pm Wickham Estate (meet Jasmine Hse) 2.30pm

For more information about Estate Walkabouts, please Wishing you all contact the Pinnacle Housing Office or just come along at the times and places listed. from Katie and Sandra in the Leasehold Team.

(from landline) 0800 083 9683 5 FREEPHONE REPAIRS LINES (from mobile) 01322 623017 Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 6

FREE COMPUTER TRAINING COURSES (Dec to Mar)

To book yourself on to one of these A vail computer training courses, please call: able to A R LL ege 0208 698 7436 nte Bro r Courses all take place at: ckl res ey iden North Downham Training Project, ts! 103 Boundfield Rd, Catford, London SE6 1PF

MONDAYS THURSDAYS Basic IT Training Basic Microsoft Packages 02.12.13 10.30am - 3.00pm 05.12.13 10.30am - 3.00pm

3 BASIC I.T. BASIC WORD 1 0

2 09.12.13 10.30am - 3.00pm 12.12.13 10.30am - 3.00pm

R BASIC I.T. BASIC EXCEL E B

M 16.12.13 10.30am - 3.00pm 19.12.13 10.30am - 3.00pm E

C BASIC I.T. BASIC POWERPOINT E

D 26.12.13 10.30am - 3.00pm BASIC WORD 02.01.14 10.30am - 3.00pm BASIC EXCEL 02.01.14 10.30am - 3.00pm BASIC POWERPOINT 4 1

0 09.01.14 10.30am - 3.00pm 2

Y BASIC WORD R

A 13.01.14 10.30am - 3.00pm 16.01.14 10.30am - 3.00pm U

N BASIC I.T. BASIC EXCEL A J 20.01.14 10.30am - 3.00pm 23.01.14 10.30am - 3.00pm BASIC I.T. BASIC POWERPOINT 27.01.14 10.30am - 3.00pm 30.01.14 10.30am - 3.00pm BASIC I.T. BASIC WORD 03.02.14 10.30am - 3.00pm 06.02.14 10.30am - 3.00pm

4 BASIC I.T. BASIC EXCEL 1 0

2 10.02.14 10.30am - 3.00pm 13.02.14 10.30am - 3.00pm

Y BASIC I.T. BASIC POWERPOINT R A

U 17.02.14 10.30am - 3.00pm 20.02.14 10.30am - 3.00pm R

B BASIC I.T. BASIC WORD E

F 24.02.14 10.30am - 3.00pm BASIC I.T. 03.03.14 10.30am - 3.00pm 06.03.14 10.30am - 3.00pm BASIC I.T. BASIC EXCEL 10.03.14 10.30am - 3.00pm 13.03.14 10.30am - 3.00pm 4

1 BASIC I.T. BASIC POWERPOINT 0 2 17.03.14 10.30am - 3.00pm 20.03.14 10.30am - 3.00pm H

C BASIC I.T. BASIC WORD R

A 24.03.14 10.30am - 3.00pm 27.03.14 10.30am - 3.00pm M BASIC I.T. BASIC EXCEL 31.03.14 10.30am - 3.00pm BASIC I.T.

6 CONTACT US: 111 Endwell Road, Brockley, London SE4 2PE • 0207 635 1200 [email protected] • www.regenterbrockley.com Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 7

GET INVOLVED

COMMUNITY FUN DAY On Saturday 24 August, Regenter Brockley residents enjoyed a Community Fun Day coordinated by Pinnacle PSG. Despite the pouring rain, residents came along to St. Andrews Centre where the event was held and made the most of indoor activities including a bouncy castle, giant games, bingo, a live DJ and arts and crafts. A free BBQ serving jerk chicken, burgers and vegetarian sausages went down well and survived the weather under a gazebo, along with dessert in the form of an ice- cream van! Local Councillor, Carl Handley, came along to the event Residents were invited to complete a satisfaction survey to run his “Drop-In Saturday Surgery” and took the and entered in to a prize draw to win a £50 Asda opportunity to meet with local residents and staff from voucher. Pinnacle PSG housing staff were on hand to Pinnacle PSG. Katie French, Leasehold Assistant from answer questions from residents along with the estate Pinnacle PSG, who helped on the day said management team showing younger residents how to “Unfortunately you can’t control the weather but grow cress. Rydon supported the event with a stall everyone I spoke to enjoyed the food, games and taking feedback from residents and handing out goodie activities! It’s always nice to meet with residents at an bags. event where everyone is together having fun!”

RESIDENTS’ CONFERENCE RESIDENT SATISFACTION SURVEY On Wednesday 16 October, Pinnacle PSG residents YOUR chance to win a £50 from across the whole of London came together for a 1 voucher of your choice! -day conference at the Kia Oval Cricket Ground. This If you are phoned by the Customer Services Team and annual event is an opportunity for Pinnacle PSG spend just 3 minutes answering a few questions about residents to come together and share ideas and views the services you receive from Pinnacle PSG, you will be on important housing issues and their communities. It’s entered in to a prize draw to win 1 of 4 x £50 vouchers also a way for Pinnacle PSG to say a big “thank you” to of YOUR choice! residents who give up their time all year round to make their communities a better place to live. 11 Regenter The draw will be made at the beginning of April 2014 and Brockley residents attended and enjoyed workshops, the winners will be informed by telephone. key speakers, lunch and a whole range of refreshments throughout the day with the world famous cricket ground CONGRATULATIONS... as a backdrop! ...to Regenter Brockley resident, Jane Nampala from Erica House who chose a £50 Asda voucher when her Resident and Vice-Chair of the Regenter Brockley Board resident satisfaction survey was drawn at the Bryan Pope said about the day “The venue was brilliant! Community Fun Day. Jane was thrilled when she won It was good to hear from Neil Eusdon the Managing saying “Thank you very much to Pinnacle PSG for Director of Pinnacle PSG about his experience growing coordinating the fun day – we’ve loved every minute! up on an estate in London. Quality events like this make The BBQ was great and there were lots of activities for me feel valued and respected as a resident.” the kids. We’re looking forward to coming again next summer!”

Jane is the second Regenter Brockley resident this year who has won a £50 voucher for completing a Resident Satisfaction Survey. Michelle Bradley from Alder House won the prize draw at the Hillyfields Midsummer Fayre when she completed her Resident Satisfaction Survey with Pinnacle PSG staff on the Regenter Brockley Stand. Michelle was delighted when she was contacted with the news and said “I never win anything so I’m really pleased!”

(from landline) 0800 083 9683 7 FREEPHONE REPAIRS LINES (from mobile) 01322 623017 Brockley Bugle Autumn 13_Layout 1 15/11/2013 15:51 Page 8

CONTACTING US

CONTACT REGENTER BROCKLEY INFORMATION STAFF UPDATE

Regenter Brockley Housing Office Welcome 111 Endwell Road, Brockley, London, SE4 2PE t: 0207 635 1200 James Gibson who has joined the team as a Housing Manager. James e: [email protected] has been working for Pinnacle PSG for over a year and we now welcome him to Housing Management Team Regenter Brockley. Maxeene McFarlane, Operations Manager e: [email protected] t: 0207 635 1200 Deborah Cheyne who will be supporting Regenter Chris Samms-Thompson, Housing Manager Brockley TRAs and resident groups with fundraising e: [email protected] t: 0207 635 1202 for 1 day a week. Deborah can be contacted on: Linda Francis, Housing Manager t 0208 613 7671 e: [email protected] t: 0207 635 1205 m 0791 257 2842 Ato Arku-Nelson, Housing Manage or through your Housing Manager. e: [email protected] t: 0207 635 1203 Farewell Paul Brooks, Housing Manager e: [email protected] t: 0207 635 1214 Sarah Carruthers , Resident James Gibson, Housing Manager Engagement Coordinator, who is e: [email protected] t: 0207 635 1206 moving to a different role within Pinnacle PSG. “I have thoroughly enjoyed my time working with Regenter Customer Services Brockley residents. Working with communities who Swarna Ragu, Customer Service Officer have such dedication and passion for making their e: [email protected] t: 0207 635 1211 neighbourhoods a better place to live for everyone Swarna also has Makeda Quamina and Sha Cabana helping has been a pleasure.” out on the Customer Services Team. Darina Rought has now left her role as interim Leasehold Officer and a new Leasehold Team is Leasehold Team now in place. Sandra Simpson, Leasehold Manager e: [email protected] t: 0207 635 1209 Changes Katie French, Leasehold Assistant e: [email protected] t: 0207 635 1212 Suzanne Ste-Croix has temporarily moved to another role within Pinnacle PSG.

For any maintenance issues such as leaks, loss of heating or electrics, faulty locks, blocked toilets, drains when they affect the whole block, contact Rydon.

Freephone Number (from landline) 0800 083 9683 Freephone Number (from mobile) 8 01322 623 017