City of North Vancouver Financial Plan 2010 - 2019

CITY OF NORTH VANCOUVER FINANCIAL PLAN 2010 - 2019

City of North Vancouver Province of British Columbia www.cnv.org

141 West 14th Street North Vancouver BC V7M 1H9 | Tel: 604 985 7761 | Fax: 604 985 9417 | www.cnv.org

City of North Vancouver Province of British Columbia

Financial Plan 2010 – 2019

Produced by City of North Vancouver Finance Department

This document is printed on 100% recycled paper TABLE OF CONTENTS

MESSAGE FROM MAYOR DARRELL MUSSATTO i CITY OF NORTH VANCOUVER COUNCIL 2010-2012 ii DISTINGUISHED BUDGET PRESENTATION AWARD iii

SECTION 1 - FINANCIAL PLAN OVERVIEW 2010 - 2019 FINANCIAL PLAN 1 REGULATORY REQUIREMENTS 1 PUBLIC PROCESS 2 CHALLENGES AND ISSUES AFFECTING FINANCIAL PLANNING 2 FINANCIAL SUCCESS STORIES 3 Lower Lonsdale 4 The Pier 4 Lonsdale Energy Corporation 4 New City Library and Civic Plaza 4 2010 FINANCIAL PLAN HIGHLIGHTS 5 CITY COST DRIVERS 6 FACTORS INFLUENCING THE 2010 BUDGET 7 PROPERTY TAXES 8 Tax Rate Increases, 2006 - 2010 8 City of North Vancouver, 2010 8 Typical Single Residential Home, 2008 - 2010 9 Non-Residential Property Taxes 9 Property Tax Rate Setting 10

SECTION 2 - CITY OF NORTH VANCOUVER PROFILE COMMUNITY PROFILE 15 Auspicious Beginnings 15 Heritage 15 Arts & Culture 15 North Vancouver Ofﬁ ce of Cultural Affairs 16 Parks 16 Environment 16 Recreation 17 Indoor Recreation 17 Outdoor Recreation 17 Health & Public Safety 17 Public Safety 17 Health 17 Royal Canadian Mounted Police 18 North Shore Emergency Management Ofﬁ ce 18 Fire Department 18 Demographic 18

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

APPOINTED OFFICIALS 23 City Ofﬁ cers 23 Directors 23 Municipal Auditors 23 Municipal Bankers 23 Municipal Solicitors 23 COMMITTEES AND COMMISSIONS 24 Advisory Design Panel 24 Advisory Planning Commission 24 Board of Variance 24 Cemetery Advisory Board 25 Heritage Advisory Commission 25 John Braithwaite Community Centre Governance Committee 25 Joint Bicicle Advisory Committee 26 North Shore Advisory Committee on Disability Issues 26 North Vancouver Museum & Archives Commission 27 North Vancouver Recreation Commission 27 Park and Environment Advisory Committee 28 Social Planning Advisory Committee 29 Waterfront Industrial Noise Control Committee 29 CITY OF NORTH VANCOUVER FUNCTION CHART 30 STAFF COUNT 31 MAP OF THE CITY OF NORTH VANCOUVER 32

SECTION 3 - CORPORATE POLICIES AND OBJECTIVES STRATEGIC PLAN 33 VISION 33 MISSION 33 VALUES 34 PERFORMANCE REPORTING 34 ACCOMPLISHMENTS AND FUTURE GOALS 35 Objective: Enhance Community Safety 35 Objective: Balance Economic, Environmental and Social Needs of The Community 37 Objective: Achieve Effective and Efﬁ cient Internal and External Communication 43 Objective: Achieve Service Excellence Through High Performance Teamwork 44 Objective: City Processes and Structures are Current and Appropriately Resourced 44 Objective: Develop Staff To Meet Current and Future Employment Needs 45 Objective: Attract New Employees By Being A Preferred Employer 46 Objective: Current and Future Programs, Policies, Plans and Operations Shall Fit Within the City’s Financial Capacity 47

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

Objective: Build Sufﬁ cient Statutory Reserves to Fund the 10-Year Capital Plan 48 CITIZEN SURVEY 48 Quality Of Life 49 Public Issue Agenda 50 City Services 50 Perceived Value For Municipal Taxes 50 2010 - 2019 TEN-YEAR FINANCIAL PLAN 51 Year 2010 Objectives 51 PROGRAM BUDGET 51 Objective 1 - 5 Year Operation Plan 51 Objective 2 - Goals and Objectives 51 Objective 3 - 0% Funding Increase 52 Objective 4 - Cost Reduction 52 Objective 5 - Additions to Base Budgets 52 Objective 6 - New Items 52 Objective 7 - Public Presentation 52 Objective 8 - Public Input 53 ` PROJECT BUDGET 53 Objective 1 - Ten Year Plan 53 Objective 2 - Items over $500,000 53 Objective 3 - Project Priorities 53 Objective 4 - Reserves and Existing Infrastructure 53 Objective 5 - Alternate Funding Sources for Major Projects 53 FINANCIAL PLANNING POLICIES AND GUIDELINES 54 Basis of Financial Planning 54 Balanced Budget 54 Long Range Planning 54 Policies and Guidelines 54 Debt Capacity 54

SECTION 4 - FINANCIAL PLANNING PROCESS BUDGET PREPARATION 55 BUDGET REVIEW 55 BUDGET ADOPTION 55 BUDGET AMENDMENT PROCESS 55 BUDGET CALENDAR 55 2010 - 2019 PROJECT PLAN 56 2010 - 2019 OPERATING PLAN 58 2010 - 2019 UTILITY PLAN: WATER, SEWER, STORM, REFUSE, RECYCLING 60

SECTION 5 - FINANCIAL PLAN REVIEW FINANCIAL PLAN BYLAW 61 BYLAW NO. 8078 62

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

MUNICIPAL FUND ACCOUNTING 66 Basis of Budgeting 66 Fund Balance/Fund Equity 66 2010 BUDGET BY MAJOR FUND 67 BUDGET, MAJOR FUNDS 68 General Operating Fund 68 Non Statutory Reserves 68 Water, Sewer, and Refuse and Recycling Operating Funds 68 Cemetery Operating Fund 68 APPROPRIATED ACCUMULATED SURPLUS (000’S) 69 STATUTORY RESERVE FUNDS 70 Engineering Equipment 70 Fire Equipment 70 General Equipment 70 Computer Equipment 70 General Building Reserve 70 Local Area Services 70 Affordable Housing 70 Tax Sale Land Reserve 70 Tax Sale Land Interest 70 Tax Sale Land Principal 70 Water Works Reserve 71 Parking 71 Community Enhancement Fund 71 Justice Administration 71 Parks DCC 71 Streets DCC 71 Lower Lonsdale Amenity Fund 71 Lower Lonsdale Legacy Fund 71 Infrastructure 71 Public Art 71 Marine Drive Community Amenity 72 Sustainable Transportation 72 Climate Action Initiative 72 NON-STATUTORY RESERVE FUNDS 72 General Fund 72 General Capital Fund 72 Sewer Capital Fund 73 Water Capital Fund 73 Cemetery Development 73 CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITY 73 PROJECTED RESERVE FUND BALANCES 75 MAJOR REVENUE BY SOURCE 77 2010 Budget Revenue - Operating Funds 77 Property Tax Growth 78

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

Licences and Permits 79 Fines and Fees 80 Interest and Penalties 81 Sales of Service 82 Expenditures by Segment 83 AVERAGE COST PER HOUSEHOLD 84 Average Single Detached Residence 84

SECTION 6 - 2010 OPERATING PLAN INTRODUCTION 85 ALL DEPARTMENTS 86 CITY MANAGER’S DEPARTMENT Mission 87 Manager’s Department Customers 87 Current Services Provided 87 Signifi cation Mandates 87 Signifi cant Issues and Trends 88 Staffi ng 88 City Manager Department Expenses 89 Legislative Expenses 89 CITY CLERK’S DEPARTMENT Mission 90 Clerk’s Department Customers 90 Current Services Provided 90 Signifi cant Issues and Trends 90 Staffi ng 90 Clerk’s Department Revenues 91 Clerks’s Department Expenses 91 HUMAN RESOURCES Recruitment and Retention 92 Corporate Training and Development 92 Health and Safety 92 Labour Relations 92 Human Resources Studies 93 Administration 93 Benefi ts Administration 93 Employee Wellness 93 Employee Assistance 93 Signifi cant Issues and Trends 93 Staffi ng 93 Human Resources Expenses 94 COMMUNITY DEVELOPMENT ` Our Strategic Plan 95 Mission 95 Community Development Customers 95 Current Services Provided 95

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

Development Planning for the City 95 Development Planning for City-Owned Lands 96 Community Planning 96 Business Licensing and Compliance 96 Permits, Licenses, and Inspections 96 Department Management and Administration 96 Signifi cant Issues and Trends 97 Staffi ng 98 Community Development Revenue 99 Community Development Expenses 100 FINANCE Mission 101 Our Guiding Principles 101 Finance Department Customers 101 Current Services Provided 101 Special Projects 102 Signifi cant Issues and Trends 103 Staffi ng 104 Finance Revenue 105 Finance Expenses 106 CORPORATE SERVICES Mission 107 Corporate Services Department Customers 107 Current Services Provided 107 Staffi ng 107 Corporate Services Revenues 108 Corporate Services Expenses 109 FIRE Mission 111 Fire Department Customers 111 Current Services Provided 111 Staffi ng 113 Fire Department Revenues 114 Fire Deparetment Expenses 114 ROYAL CANADIAN MOUNTED POLICE (RCMP) 115 Mission 115 Vision 115 Core Values of the RCMP 115 RCMP Detachment Clients 115 Current Services Provided 116 Signifi cant Issues and Trends 116 Staffi ng 117 Police Department Revenue 118 Police Department Expenses 119

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

ENGINEERING, PARKS, AND ENVIRONMENT Vision 120 Mission 120 Sevices Provided 120 Head of Department 120 Transportation, Streetscapes & Development 121 Public Works Division 122 Signifi cant Goals, 2010 123 Engineering Planning & Design Division 123 Parks & Environment Division 124 Administration 125 Signifi cant Departmental Accomplishments, 2009 126 Signifi cant Issues & Trends 126 Staffi ng 128 Engineering, Parks & Environment Revenues 129 Engineering, Parks & Environment Expenses 130 SHARED CORPORATE PROGRAMS Internal Shared Programs 131 Outside Agencies 131 Shared Corporate Programs Revenues 133 Shared Corporate Programs Expenses 133 UTILITIES Guiding Principle 134 Defi nitions 134 What Is Asset Management? 135 Water Conservation 136 Financial Summary 137 Revenue Requirement 137 Water Utility Expenses 138 Water Utility Revenues 138 Sewerage and Drainage Utility Expenses 139 Sewerage and Drainage Utility Revenues 139 Solid Waste Expenses 140 Solid Waste Renenues 140 Recycling Expenses 141 Recycling Revenues 141 How Do We Determine the Annual Rates? 142 Looking Ahead 143 Utilities Revenues 144 Utilities Expenses 145

SECTION 7 - FINANCIAL PLANNING FOR CAPITAL BUDGETS 2010 - 2019 PROJECT PLAN 147 Introduction 147 Basis of Budgeting 148 Underlying Project Planning Principles, Objectives and Beneﬁ ts 149

THE CITY OF NORTH VANCOUVER TABLE OF CONTENTS

Summary Of 2010 - 2019 Project Plan 149 2010 - 2019 Project Categories 150 Summary of 2010 Project Plan 153 2010 Project Categories 154 Major Project Included in the 2010 Project Budget 154 City Of North Vancouver 2010 - 2019 Project Plan Summary 157 Impact on Operating Budget 158 Capital Funding Sources 158 Reserve Revenues and Expenditures 158 FUNDING DETAIL BY SOURCE 160

SECTION 8 - STATISTICAL & SUPPLEMENTAL INFORMATION TAXATION 169 TOP TEN TAXPAYERS 170 EDUCATION 171 Field of Study 172 INCOME 172 HOUSING 174 ECONOMY 178 TRANSPORTATION 181 ENERGY, EMISSIONS, AND ENVIRONMENT 183 QUALITY OF LIFE 187 GLOSSARY 189

THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER

MESSAGE FROM MAYOR DARRELL MUSSATTO

It is my pleasure to present the 2010-2019 Financial Plan on behalf of Council and the City of North Vancouver. The goal of the City's ﬁ nancial planning strategy is to ensure that sufﬁ cient funding is provided over the long-term to sustain services and infrastructure that will maximize value for our citizens.

This Financial Plan is reviewed and updated each year and reﬂ ects the priorities identiﬁ ed by our citizens through months of public consultation and management review. It brings focus to the City’s overall direction, priorities and allocation of resources to reach our vision of being a highly desirable and sustainable place to live, work, play and conduct business.

In spite of the challenges we face in the current economic environment, we have worked diligently to deliver the lowest tax rate increase in the last eight years and a balanced, value- driven budget. The City remains fi scally responsible and through sustainable fi nancial planning strategies, we will continue to weather external fi nancial pressures in order to deliver benefi ts to the community.

The 2010 budget provides for contractual obligations, municipal operations, infrastructure investment and funding for RCMP to respond to crime in the Lonsdale corridor. The 2010 budget also includes funding for the North Vancouver City Library and several local agency programs such as the North Shore Neighbourhood House’s community schools program. Funding has also been set aside for the Ofﬁ cial Community Plan, which is being updated to guide the City through 2021 and beyond. Additional funding has been earmarked for the revitalization of the Harry Jerome Recreation Complex, as well as exploratory work associated with ﬁ nding a project and tenant for the site previously slated for the National Maritime Centre.

The City’s capital budget in 2010 totals approximately $57.4 million. City residents and businesses will see their tax dollars at work as planning and construction progresses on the City’s portion of the North Shore Spirit Trail. Street improvement projects and sustainability initiatives will also be implemented in the coming ﬁ scal year.

City Council appreciates the input we have received from the public for the 2010-2019 Financial Plan. I encourage citizens to bring their thoughts and comments to Council members and City staff so that we can continue to work together to create a sustainable community and maintain the impressive quality of life that we enjoy in the City of North Vancouver.

THE CITY OF NORTH VANCOUVER i CITY OF NORTH VANCOUVER

CITY OF NORTH VANCOUVER COUNCIL 2010-2012

Back row: Councillor Rod Clark, Councillor Craig Keating, Councillor Bob Fearnley, Councillor Guy Heywood

Front row: Councillor Mary Trentadue, Mayor Darrell Mussatto, Councillor Pam Bookham

ii THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER

DISTINGUISHED BUDGET PRESENTATION AWARD

The Government Finance Ofﬁ cers Association of the United States and Canada (GFOA) presented a Distinguished Budget Presentation Award to City of North Vancouver, British Columbia for the annual Budget beginning January 1, 2009. In order to receive this award, a governmental unit must publish a budget document that meets program criteria as a policy document, as an operations guide as a ﬁ nancial plan, and as a communications device.

This award is valid for a period of one year only. We believe our current budget continues to conform to program requirements, and we are submitting it to GFOA to determine its eligibility for another award.

THE CITY OF NORTH VANCOUVER iii FINANCIAL PLAN OVERVIEW

2010 - 2019 FINANCIAL PLAN

The City of North Vancouver 2010 to 2019 Financial Plan was approved by City Council on April 26, 2010. This plan will guide the work of the City over the next year and work as a planning tool for future years. The Financial Plan is one of several corporate plans that are used in conjunction with the Ofﬁ cial Community Plan, and is the result of extensive public consultation along with management and Council review.

The 2010 to 2019 Financial Plan remains a key component in reaching the City’s goals of sustainability and livability. The City faces signifi cant challenges each year in developing a budget that balances the needs of residents, maintains services in light of increasing costs and diffi cult economic times, and keeps taxes at a reasonable level. To reach this goal, staff have pursued new revenue opportunities and sought out effi ciencies and cost savings within existing budgets.

Despite unprecedented ﬁ nancial challenges, the City remains committed to delivering value for residents and businesses. The 2010 overall tax rate increase is 3.10%, distributed evenly across all property classes. The exception is the tax rates for Utility and Major Industry Capped Port Properties, which are legislated by the Province and remain unchanged from 2009. The City’s overall tax rate increase is lower than most in the Metro Vancouver region. This year, an average detached residence will see an increase of $163 for combined taxes and utilities or a 6.81% increase, while a typical strata unit will see a combined increase of $69 or 5.3%.

REGULATORY REQUIREMENTS

The Community Charter requires that local governments deliver a balanced budget within a ﬁ ve year ﬁ nancial plan by May 15 each year. The City of North Vancouver creates a Five Year Operating Plan and a Ten Year Project Plan each year. The Operating Financial Plan for 2010 - 2019 focuses not only on the current 2010 issues, but also on longer term issues and needs.

The City’s Plan is a forecast, based upon the best available estimates at the time. The amount of speciﬁ city is greatest for the years 2010 – 2011. Beyond that, the estimates become less reliable. The estimates for the 10 Year Project Plan become more “orders of magnitude” beyond 2014. Notwithstanding, the Financial Plan is a valuable tool for looking further into the future and allowing the City to prepare and be proactive in meeting infrastructure replacement and other challenges.

Council amends the Five Year Financial Plan annually in the fall of each year, and updates it completely in the early part of every year, thus keeping it updated for ﬁ ve years into the future.

THE CITY OF NORTH VANCOUVER 1 FINANCIAL PLAN OVERVIEW

This Financial Plan is linked to the Ofﬁ cial Community Plan and reﬂ ects the goals and objectives contained therein.

PUBLIC PROCESS

The Community Charter requires that Council undertake a process of public consultation prior to the adoption of the Financial Plan. Each year the City actively seeks and encourages public input in the ﬁ nancial planning process to ensure that it reﬂ ects the priorities of our citizens.

Each step of the City’s planning process is communicated to the public through public meeting notices in the local newspapers and on the City’s web site to encourage public attendance and enhance public awareness. For a complete schedule of dates and times of all public meetings held see the Financial Planning Process section.

CHALLENGES AND ISSUES AFFECTING FINANCIAL PLANNING

The City of North Vancouver provides local services to residents. These services include: • police and ﬁ re services • management of trafﬁ c, roads, sidewalks, greenways, and parks • animal control • water distribution and management • solid waste collection • sanitary sewer collection • storm drainage management • recreation services.

The City also acts as a regulatory body with the provision of licenses and permits for business, building permits and inspection, land use and development planning. Cultural services such as library, museum and arts, and social services such as youth and seniors programs, affordable housing, and services for homeless, are provided through community partnerships with other agencies and municipal partners.

The 2010-2019 Financial Plan is a key component in reaching the city’s goals of sustainability and livability. Total expenditures are $178,267,000, including collection and remittance of taxes for other

2 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW government authorities. Of this, the municipal portion is only $140,968,000 (79%), which will provide the myriad of services listed above. We believe that a 3.10% increase is a balanced approach, given the challenges and cost drivers with which we had to work.

It is worth noting that for many years, local governments have faced serious downloading from senior governments in the form of service cuts and withdrawals, as well as new functions imposed on municipalities.

Examples of downloading have included:

• increased responsibility for highways maintenance • increased responsibility for social issues such as homelessness, affordable housing and community space • reduced grants for community groups, agencies and commissions who work with the City in providing valuable services to our residents • elimination of unconditional revenue sharing grants • capping of property tax class levies • reduction of, and in some cases, non-payment of, grants in lieu (taxes paid by government agencies and Crown corporations).

In these past few years, the City of North Vancouver has been ﬁ scally responsible by maintaining service levels without passing all new cost burdens on to the taxpayers.

FINANCIAL SUCCESS STORIES

Each year, the City considers how to address new ﬁ scal challenges yet still deliver the best possible services to taxpayers. Some challenges represent an immediate and dramatic impact on residents, while others may become issues in the future.

The City’s Finance department is working to fi nd solutions to existing fi nancial challenges, while also proactively addressing issues which may affect the City’s future fi nancial health.

To enhance municipal ﬁ nances, the City is actively pursuing senior government grant opportunities for many capital projects and has had signiﬁ cant success, with over $7.6 million obtained in grant funding in 2009.

Despite a number of signifi cant fi nancial challenges, the City has worked to ensure that every tax dollar is maximized so residents can continue to enjoy the best possible public services and programs. Responsible fi scal management has enabled the City to develop the following community amenities, without incurring public debt obligations.

THE CITY OF NORTH VANCOUVER 3 FINANCIAL PLAN OVERVIEW

Lower Lonsdale

Over the last few years, the City has sold a number of vacant properties in Lower Lonsdale to meet the community’s growing need for new public amenities and residential and commercial space. Proceeds from those land sales have paid for the City’s new John Braithwaite Community Centre and street improvements along Esplanade.

The Pier

Several years ago, the City negotiated with real estate developer, Pinnacle International, to restore two waterfront piers located on the former Versatile Shipyards site. The Burrard Dry Dock Pier and St. Roch Dock are now open to the public, revitalizing the waterfront in the process and creating a signature destination for residents and visitors. During 2010, a signiﬁ cant new Waterfront Plaza, Ship Builder’s Square, and two newly restored heritage buildings, Parcels 7 and 8, will be added to the public domain. These amenities are taking shape, and are being achieved at no cost to the City.

Lonsdale Energy Corporation

Lonsdale Energy Corporation (LEC) is recognized nationally as an innovative and environmentally sustainable energy system. The City has been successful in obtaining Federal and Provincial funding for its multiple award-winning district energy service. With 1647 residential suites and 250,000 sq ft of commercial space including a 106-room hotel receiving heat and domestic hot water, LEC continues to expand its network, and has for the ﬁ rst time declared a proﬁ t after only six years of operation, a remarkable achievement for a new utility.

New City Library and Civic Plaza

The City is also hard at work developing a “civic heart precinct” in central Lonsdale, along the 14th Street axis. The City Hall, ﬁ rst built in 1974, forms the nucleus of this Plan, and is now being redeveloped to provide both greater access and enhanced use of energy, to create green house gas (GHG) reductions. The new City Library, opened in Fall, 2008, complements this precinct, and the new civic plaza unites the two buildings. All of this is being ﬁ nanced through redevelopment and the City’s own resources, without the use of debt.

4 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW

2010 FINANCIAL PLAN HIGHLIGHTS

The City’s 2010 – 2019 Financial Plan totals $178,267,000 which includes the following, rounded to the nearest $1,000.

Capital$ 57,365 General Operating 54,892 Non Statutory Reserves 3,761 Water 7,008 Sewer and Drainage 7,115 Refuse and Recycling 2,914 Cemetery 298 Depreciation 7,615 Sub-Total 140,968 Payments to Other Authorities 37,299 Total $ 178,267

These ﬁ gures include capital and operating costs for all budgets including water, sewer, refuse and recycling utilities.

Payments to other authorities are taxes collected by the City on behalf of other governments and agencies, as shown below.

Payments to Other Authorities (000's) BC Assessment$ 1,017 Greater Vancouver Regional District 1,089 Transit 6,750 Municipal Finance Authority 3 Provincial School 28,440 Total $ 37,299

THE CITY OF NORTH VANCOUVER 5 FINANCIAL PLAN OVERVIEW

The following table compares the total budget with the prior year.

Percent Comparison with 2009 2009 2010 Change Net General Operating (1) $ 55,193 $ 66,566 20.6% Water Operating 6,468 7,008 8.3% Sewer and Drainage Operating 7,104 7,115 0.2% Refuse and Recycling Operating (2) 1,913 2,914 52.3%

Total Operating Budgets 70,678 83,603 18.3% Capital Funds (3) 78,653 57,365 -27.1% Payments to Other Authorities 36,344 37,299 2.6% Total $ 185,675 $ 178,267 -4.0%

Notes: (1) The increase in the Net General Operating includes addition of depreciation to comply with PSAB change in accounting rules for asset management.

(2) The variance in Refuse and Recycling Operating results from increased contract costs for the collection and processing of recyclables and the inclusion of funding for programs to meet the goals of the Zero Waste Challenge.

(3) The variance in the Capital Budget is mainly due to the provision for funding the Harry Jerome Recreation Complex replacement being moved to the later years the Plan.

CITY COST DRIVERS

In reality, the cost drivers for local governments have little to do with the Canadian or Provincial Consumer Price Index (CPI). Rather, the primary cost drivers for the City arise from employee contract settlements, the Federal Policing contract, construction cost factors and regional district levies. A history of the CPI and the City’s tax increases are in the following graphs:

Consumer Price Index 3.0%

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%

6 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW

Tax Rate Increases 6.0%

5.0%50%

4.0%

3.0%30%

2.0%

10%1.0%

0.0%

FACTORS INFLUENCING THE 2010 BUDGET

• Contract and wage settlements for municipal staff are estimated at approximately $1.3m. 2010 is the fourth year in the current contract with the Canadian Union of Public Employees (CUPE), to expire December 31, 2011. The International Association of Firefi ghters (IAFF) contract expired December 31, 2009, and is currently under negotiation. • The RCMP contract increase of $275,000 includes a salary increase of 1.5% as per the instructions of the Treasury Board Secretariat. • An increase of $215,000 to the Project Plan refl ects a dedication of 9.5% of tax collected and meets with Council’s policy of working toward setting aside 10% of tax collected to investment in support for the City’s infrastructure assets. • City funding for Agencies, Boards and Commissions increased by approximately $400,000, of which over 80% is attributable to the North Vancouver Recreation Commission and the City Library. • Development and growth in the City has brought an additional $1m in property tax revenue. • Revenue from development has been affected by the current economy, and the City anticipates a decrease in permit revenue of $400,000. • Other Revenues are increasing by $450,000 and include Grants in Lieu, Provincial traffi c fi ne sharing, business licenses, and parking fees and fi nes. • Cost increases driven by maintenance costs for enhanced city infrastructure will cost the city almost $200,000 in the 2010 budget. • Budget reductions to areas with minimal impact to the public, were also implemented in the order of $400,000 in this challenging year.

THE CITY OF NORTH VANCOUVER 7 FINANCIAL PLAN OVERVIEW

PROPERTY TAXES

The City has a history of low tax rate increases because of a strong sense of ﬁ scal responsibility by our Councils and because of a healthy tax base comprised of a good mix of residential, business and industry sectors.

Mayor and Council have the ultimate responsibility for determining the amount of any tax rate increase and the allocation of the monies towards programs and services. Tax Rate Increases, 2006 - 2010

2006 4.90% 2007 3.90% 2008 4.05% 2009 3.90% 2010 3.10%

Council’s historical approach has been to be ﬁ scally prudent, imposing tax increases only to cover cost increases and to enhance some services. From public surveys conducted over the past ﬁ ve years, we have received a consistent response that residents generally have a high satisfaction level with City services and do not want to see services reduced.

The City of North Vancouver’s taxes on a per capita basis compares quite favourably among other cities in the Metro Vancouver region. However, a per capita comparison may be biased because each municipality has unique needs, and taxpayers with different expectations.

Another way to compare is to look at the shares of assessed values and taxes paid by property class. We compare as follows:

City of North Vancouver, 2010

Assessed Taxes Paid Property Class Value $000's % Share Tax Rate Tax Ratio $000's Residential $ 9,038,504 82.73% 2.41 1.00 $ 21,767 Business 1,727,669 15.81% 9.48 3.94 16,377 Light Industry 32,759 0.30% 9.48 3.94 306 Major Industry (cap) 101,754 0.93% 27.50 11.42 2,798 Major Industry 9,870 0.09% 33.48 13.90 330 All other 14,616 0.13% 356 $ 10,925,172 100.00%$ 41,934

8 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW

We believe the best comparison is taxes and utilities paid on the average single residential home. In the case of the City, the comparison differs for single detached and multi-unit (strata) housing. For all types of residential dwellings, the City compares favourably with other municipalities in the Metro Vancouver region.

In 2010, our total tax and utility bill for a typical single detached home was $2,557, an increase of 6.81% over 2009. The following table demonstrates the transition from 2009 to 2010, with 2008 for additional comparison.

Typical Single Residential Home, 2008 - 2010

Variance 2009 % 2008 2009 2010 to 2010 Change Assessed Value$ 754,200 $ 755,984 $ 739,726 -16,258 -2.15% Tax Rate 2.20 2.31 2.41 Taxes 1,660 1,746 1,781 35 2.00% Utilities 621 648 776 128 19.75% $ 2,281 $ 2,394 2,557 163 6.81%

Non-Residential Property Taxes

In recognition of the high tax rates faced by ports businesses, in 2004, the Province imposed a cap on tax rates for the port. Then, in 2007, the province legislated the assessed value of land for those same properties which takes this group out of the assessment authority process.

THE CITY OF NORTH VANCOUVER 9 FINANCIAL PLAN OVERVIEW

Property Tax Rate Setting

Long Term Property Tax Strategy

The City’s Long term tax strategy considers the following Policy Guidelines;

• Collective community good • Financial sustainability for the City • Equitable distribution of the tax load across the property classes

Deﬁ nitions

Tax Load

Includes all operating expenses not covered by other general revenue sources including;

• Base Operating Budget for City Programs • Contributions to Capital Reserves • Contributions to Operating Reserves

Financial Sustainability

It is the City’s Financial Goal to achieve ﬁ nancial sustainability by identifying, developing and implementing new revenue sources. At the same time cost containment and cost reduction strategies are used while recognizing the increased demand for services as the community grows.

Equitable Distribution

Fair distribution of the revenue requirement to the various property classes on an equitable basis. Each year, when the City sets tax rates, we start by ensuring that we are still collecting the same amount of taxes by class, prior to distributing any required tax increase. The basis for distributing the tax burden is established by past practice, and in some classes based on provincially capped tax rates.

Base Operating Budget

Each year the base budget is calculated as follows: • Prior year funding provided • Plus negotiated contract increases • Plus full year’s funding of ongoing new items approved in prior year • Less reductions and savings resulting from ﬁ nancial plan review

10 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW

Where do we start?

Each year we are faced with increased costs and additional service requirements. To fund these items we ﬁ rst have to determine the total tax revenue increase requirement. This is determined as follows:

Tax Increase Requirement = Total known expenses – Current Tax Base - Other revenue sources

Once we have gathered all known expenses and current tax base plus other revenue sources we know what the requirement from property tax increase will be.

Total Tax requirement = Tax Increase requirement + Current Tax Base

This total tax requirement determines the total amount to be collected by distributing the taxes across each property in the City based on assessed values and tax rates.

Tax rate increase = Tax Increase requirement / Value of 1% Tax Increase

This year a 1% tax rate increase was equivalent to $355,000 in additional tax revenue.

What is assessed value?

The assessed value for all properties in the City of North Vancouver is determined by the British Columbia Assessment Authority (BCAA). This value represents the actual value, which is synonymous with market value. We use this value as a basis for distributing the tax load to individual properties.

What is a tax rate?

In BC we set tax rates for each property class to determine how much will be collected from each property. The tax rate is a dollar amount that is charged for each $1,000 of assessed value and is generally different for each property class. The Province has determined a maximum tax rate that may be charged in some classes.

THE CITY OF NORTH VANCOUVER 11 FINANCIAL PLAN OVERVIEW

Property Classes

In addition to determining value, BC Assessment also decides upon an appropriate classiﬁ cation for each property.

• Residential - includes single-family residences, duplexes, multi-family residences, apartments, condominiums, manufactured homes, as well as farm buildings, child care facilities and some vacant land. • Utility - property held or used for the purpose of providing utilities • Major Industry - includes large plants, such as mines, lumber mills, pulp mills, chemical plants, smelters, shipyards and other heavy industrial uses. • Light Industry - includes properties used for extracting, processing, manufacturing or transporting products which do not fall into Heavy Industrial • Business - all other properties not included in previous classes • Recreation/Non Profi t - used solely as an outdoor recreational facility for specifi ed use or activity, together with property set aside for use as a place of public worship, or as a meeting hall for non-profi t fraternal organizations.

We are allowed under current provincial legislation to establish tax rates for each property class.

How do we calculate tax rates?

We start with the prior year’s tax rate, which has been developed in past years using the policy guideline, and work through the following steps;

• Determine the dollar amount of our tax increase requirement • Calculate the percentage tax rate increase required • Receive current assessment roll from BC Assessment • Determine total assessed value by property class • Calculate a base tax rate for each class that would create same amount of tax revenue as collected in the prior year • Apply the required tax rate increase to the base rate to determine the new tax rate for each class. • Calculate total taxes by multiplying the tax rate for each class by the assessed value for each class.

These rates are then approved in a Tax Rate Bylaw by Council after our Financial Plan is approved.

12 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN OVERVIEW

Property tax insert

Property tax information

The City delivered a balanced 2010 budget which includes the lowest tax rate increase in eight years. The 2010 overall tax rate increase of 3.1% is well below the average increase of approximately 3.8% for other Lower Mainland municipalities.

In 2010, an average single detached residential home assessed at $739,726 will pay $1,781 in municipal taxes and an average strata residence assessed at $400,501 will pay $964. This excludes utilities and levies from other taxing authorities. It is important to note that the levies from other taxing authorities are not set by the City, nor does the City have any control over the amounts levied.

The City determines the municipal share of property taxes by applying current rates approved by council, to the assessed market value of your property to determine the amount of municipal taxes you are required to pay each year.

BC Assessment determines the assessed value of your property and mails an assessment notice in December each year. Your 2010 property assessment reflects the market value of your property as of July 1, 2009.

ASSESSED VALUE TOTAL TAX RATE * TAX PAYABLE

BC ASSESSMENT CITY OF NORTH VANCOUVER * Tax rate is applied per thousand $ of assessed value AND OTHER TAX AUTHORITIES TAX PAYER

City of North Vancouver average tax increase for 2010

TYPICAL SINGLE DETACHED RESIDENCE TYPICAL STRATA RESIDENCE

YEAR 2009 2010 CHANGE % YEAR 2009 2010 CHANGE %

AVERAGE ASSESSED VALUE 755,984 739,726 -16,258 -2.15 AVERAGE ASSESSED VALUE 403,510 400,501 -3,009 -0.75

CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER

Municipal Property Taxes 1,746 1,781 35 2.00 Municipal Property Taxes 932 964 32 3.43 Municipal Utilities 648 776 128 19.75 Municipal Utilities 369 406 37 10.03 TOTAL CITY OF NORTH VANCOUVER 2,394 2,557 163 6.81 TOTAL CITY OF NORTH VANCOUVER 1,301 1,370 69 5.30

OTHER TAXING AUTHORITIES OTHER TAXING AUTHORITIES

School 1,211 1,205 -6 -0.50 School 647 653 6 0.93 TransLink 278 281 3 1.08 TransLink 148 152 4 2.70 All Other 99 100 1 1.01 All Other 52 54 2 3.85 TOTAL OTHER TAXING AUTHORITIES 1,588 1,586 -2 -0.13 TOTAL OTHER TAXING AUTHORITIES 847 859 12 1.42

GROSS TAX AND UTILITIES** 3,982 4,143 161 4.04 GROSS TAX AND UTILITIES** 2,148 2,229 81 3.77

* Source BC Assessment revised assessment roll **Before deducting Home Owner Grant

How do we compare with other local municipalities in 2009?

The City’s combined tax/utility levies have continued to remain among the lowest in the Lower Mainland.

AVERAGE SINGLE DETACHED RESIDENCE Municipality Municipal Taxes $ Municipal Utilities $ TOTAL $ Surrey 1,239 981 2,220 North Vancouver City 1,746 648 2,394 Port Coquitlam 1,709 755 2,464 Burnaby 1,716 773 2,489 Coquitlam 1,751 890 2,641 Richmond 1,573 1,119 2,692

Port Moody 2,027 778 2,805

North Vancouver District 2,069 916 2,985

New Westminster 2,065 941 3,006

West Vancouver 3,322 1,090 4,412

(Excludes taxes from other authorities)

141 West 14th Street, North Vancouver, BC V7M 1H9 | Tel: 604.983.7316 | Fax: 604.985.1573 | www.cnv.org

THE CITY OF NORTH VANCOUVER 13 FINANCIAL PLAN OVERVIEW

2010 operating budget

Where the Money Comes From WhereWhere the Money Goes PROPERTY TAX DUE DATE IS FRIDAY, JULY 2, 2010

35.5% Protective Services – $19,508,500 Paying your taxes

To avoid penalty, take advantage of the many convenient ways to 76.4% Taxation – $41,941,200 pay your tax notice. 20.7% Planning, Finance & Admin – $11,362,800 Send A Cheque Via Mail Cheques received up to and including 20.4% Parks, Recreation & Culture – $11,177,200 July 2, 2010 will be accepted without penalty. Please mail early as postmarks 7.1% Development Services – $3,899,200 are not accepted. 11.7% Licenses, Permits, Fees – $6,431,800 7.0% Transfers to Reserves – $3,833,100 7.3% Interest Tax, Penalties, Other – $3,993,100 Pay At Your Bank 5.8% Transportation & Transit – $3,159,000 The remittance portion of your 4.6% Grants in Lieu – $2,526,000 3.5% Health, Social Services & Housing – $1,952,300 tax notice must accompany your payment. Remember to complete General Revenue: $54,892,100 General Expenses: $54,892,100 your Home Owner Grant, if eligible. Important Note: Some ﬁnancial institutions no longer accept the paper remittance. In this case, you must forward the Home Owner Grant application to City Hall or claim online.

Pay By Phone / Internet Please contact your bank for details on how to use this service.

24-hour Drop Off After hours, your payment may be left in the secure drop box, located outside the Finance Department, on the upper level of City Hall. Important information about the home owner grant Pay In Person Your taxes can be paid in person from The Home Owner Grant is a provincial government program designed to help home owners 8:30am – 5:00pm Monday to Friday, reduce their property taxes for the home in which they reside. To determine eligibility, please at the Finance counter, located on the refer to the Home Owner Grant information on the back of your property tax notice. upper level of City Hall. There are two categories of grants which may reduce your property tax amount: Regular grant of up to $570.00 City Hall Ofﬁce Hours Additional grant of up to $845.00 (65 or older/other) Monday to Friday 8:30am – 5:00pm The threshold for calculating the Home Owner Grant remains the same as last year, an assessment value of $1,050,000. About 95% of home owners are eligible for the full grant. Parking Claim your home owner grant online at www.cnv.org/ehog Paid underground parking is available at the new City Library, located directly You will need your roll number and personal access code to access your account and across from City Hall and Civic Plaza. apply for the Home Owner Grant online. Both numbers are located on the front of your Access to the lot is from 14th Street & property tax notice. Chesterﬁeld Avenue. Home Owner Grants must be claimed by the tax due date (July 2, 2010) to avoid penalty. You will not receive the grant if you fail to fully complete the application form either online or on the Please Note: front portion of your tax notice. · Payments must be made payable to the City of North Vancouver · Credit cards are not accepted Tax deferment program · Acceptable payment methods include cheque, cash or Interac

The British Columbia Property Tax Deferment Program is a loan program that allows you Penalties to defer the annual property taxes on your home if you meet certain eligibility criteria. The A 5% penalty will be added to current program is available to Canadian citizens and permanent residents who have lived in British taxes that are not paid by July 2, 2010 Columbia for at least one year prior to applying for the program. You must occupy the home and an additional 5% will be added to as your principal residence and be 55 years of age or older. current taxes not paid by September New property tax deferment for families with children 1, 2010. Beginning in 2010, qualifying homeowners who are ﬁnancially supporting a dependent child Questions? under age 18 will be able to apply to defer property taxes on their principal residence. The If you have questions about your expansion of the program allows the government to assist families with children, particularly tax notice, please call 604.983.7316 during the years when household costs are typically the highest. This deferment program is also or email [email protected]. a loan program that allows you to defer your annual property taxes on your home if you meet certain eligibility criteria. For detailed information on the above programs, visit the BC Provincial website at www.sbr.gov.bc.ca/rpt. Application forms and brochures are available at City Hall.

141 West 14th Street, North Vancouver, BC V7M 1H9 | Tel: 604.983.7316 | Fax: 604.985.1573 | www.cnv.org

14 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

COMMUNITY PROFILE

What began as an exchange of gifts, an overture of friendship between two distinct groups of people, became the founding principles on which the City of North Vancouver was built. Auspicious Beginnings

In 1792, Captain George Vancouver and his ships entered Burrard Inlet and were greeted by the First Nations who were settled on the North Shore. The Captain and his crew were bestowed with gifts of ﬁ sh and in return, the First Nations people received iron.

The fi rst industry in North Vancouver was a lumber mill around which the company and town of Moodyville grew. Led by Sewell Prescott Moody, the fi rst entrepreneur to export BC lumber on a successful and continuing basis to both the US and overseas, Moodyville became one of the most advanced communities along the Burrard Inlet. Moody’s accomplishments nurtured this growing industry and helped to establish the harbour of Burrard Inlet as Canada’s principal port on the Pacifi c coast.

Amid rapid development and burgeoning prosperity, the City of North Vancouver was incorporated in 1907. During this time, the municipality’s role as the transportation centre of the North Shore expanded. People travelled up and down Lonsdale Avenue using electric streetcars. Ferry service provided access between the North Shore and the Vancouver mainland.

Shipbuilding became a major industry with the First World War. In 1906, Wallace Shipyards was established at the foot of Lonsdale, an important focal point for the City that continues to this day. Heritage

Each neighbourhood and building within the City exhibits a degree of heritage and character unique to itself. No matter its location, age, style or use, there is a story behind each facade and a history to be preserved. It is partly through the issuance of permits and licenses that the City is able to preserve the heritage represented by these mainstays of the community. Arts & Culture

The City has long considered arts and culture a priority in supporting the lifestyle and well-being of the community. By providing opportunities to participate in creative or cultural activities, the City promotes a positive environment for community members to interact, contributing signiﬁ cantly to our sense of place and quality of life.

In Lower Lonsdale, the City is working to bring new youth, festival and public art programs to the North Shore by establishing a revitalizing the Shipyards Historic Precinct on the City’s historic waterfront.

THE CITY OF NORTH VANCOUVER 15 CITY OF NORTH VANCOUVER PROFILE

North Vancouver Ofﬁ ce of Cultural Affairs

Established in May 2007, the North Vancouver Offi ce of Cultural Affairs (OCA) is a bi- municipal offi ce created jointly by the City and District to showcase the thriving, unique talent and creative energy that defi ne arts and culture in North Vancouver.

The OCA previously operated as the North Vancouver Arts & Culture Commission. In light of the growing importance of arts and culture to the local economy and social well-being of the community, the Councils for the City and District approved a comprehensive, independent review of arts and culture services in North Vancouver. The result was the OCA, which has a mandate to showcase the thriving, unique talent and creative energy that deﬁ ne arts and culture in North Vancouver.

Parks

The City of North Vancouver enjoys one of the most breathtaking natural landscapes in the Greater Vancouver region. To ensure that its parks and green spaces remain an enduring source of community pride, the City has developed programs that aim to protect and enhance this resource.

Of the City’s completed park projects, many key re-developments and enhancements have been recognized at the provincial and national levels. As the community expands and changes, the City plans to continue making additions to its municipal parks a permanent part of its growth. Environment

Protection of the environment is integral to the City’s vision of a sustainable community. The City of North Vancouver is blessed with a magniﬁ cent natural environment, and has developed in a way that allows close linkages between the urban neighbourhoods and forested parkland. As the City matures and develops, there is an opportunity to both conserve existing natural resources and create an improved environment for the City’s residents, and the ﬁ sh and wildlife that also inhabit the area.

In support of this goal, City Council endorsed the Environmental Protection Program (EPP) in July 2000. The program balances public and private sector responsibility in implementing environmental stewardship. Because environmental protection is a shared responsibility, the program implements stewardship on government projects, in private development, and among homeowners and the public.

The City is currently involved in a number of key projects and initiatives which aim to enhance the existing natural environment, protect sensitive habitats, and promote environmental stewardship among residents, businesses and community groups.

16 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

Recreation

The City sees recreation as an essential component to the overall health and wellness of the community. By providing a wide range of accessible recreational opportunities, the City enhances liveability and the quality of life for its citizens. To encourage active, healthy lifestyles and support the recreational pursuits of all residents, the City and District of North Vancouver established a joint recreation commission in 1970. The North Vancouver Recreation Commission (NVRC) is responsible for delivering a diverse range of indoor and outdoor activities suitable for people of all ages, interests and abilities. Indoor Recreation

Through the NVRC’s various recreational facilities, City residents have access to many public amenities, including swimming pools, racquet courts, ice rinks and multi-purpose program rooms. The NVRC also works with community organizations, businesses and non-proﬁ t societies to enhance the quality and range of programs it can offer to residents. Outdoor Recreation

The City’s many parks, trails, greenways and natural areas represent numerous other ways residents can enjoy an active lifestyle all year round. Available amenities include all-weather sports ﬁ elds, picnic facilities, concession services, wilderness parks, tennis courts, baseball diamonds and water play facilities, as well as biking and hiking trails and parks designated for off-leash dogs. City attractions such as The Pier and City Skate Park also offer unique outdoor recreational opportunities. Health & Public Safety

Health and public safety are essential to the City’s social sustainability. To ensure the well-being of its citizens, the City works with individuals, community organizations and other municipalities to maximize opportunities for recreation and ﬁ tness, health care and medical services, and public safety and security. Public Safety

The City, including the North Vancouver Fire department, works closely with the North Vancouver RCMP detachment, North Shore Emergency Management Offi ce, and Lower Lonsdale Community Policing to protect residents, their property and interests. These organizations support initiatives such as crime prevention and detection, emergency response, victim services, and all areas of fi re safety. As well, programs such as Speed Watch, Business Watch, Child Identifi cation and Citizens on Patrol are managed by these associations. Health

A healthy community means offering citizens a range of recreational activities, programs and opportunities but most importantly, a strong infrastructure of health and medical services and resources to ensure quality of life. Accessibility is vital to the City. From seniors to youth and people with disabilities to families with children, the City makes it a priority to create a supportive, safe, sustainable environment for individual and community well-being.

THE CITY OF NORTH VANCOUVER 17 CITY OF NORTH VANCOUVER PROFILE

Royal Canadian Mounted Police

The North Vancouver detachment of the Royal Canadian Mounted Police (RCMP) plays an integral role in the protection of North Shore residents and their property. As part of Canada’s national police service, the North Vancouver RCMP is committed to promoting safe communities through the implementation of viable protection programs. In addition to relying on dynamic education and technology to raise awareness of its public safety initiatives, the RCMP collaborates with key community groups to ensure all North Vancouver citizens enjoy the highest standards of public safety. North Shore Emergency Management Ofﬁ ce

The North Shore Emergency Management Ofﬁ ce (NSEMO) is an inter-municipal agency that works in partnership with the City of North Vancouver and Districts of North and West Vancouver to plan, coordinate and test emergency and disaster response services. Other NSEMO activities include community emergency preparedness and response.

The NSEMO supports municipal planning initiatives that are required for an advanced level of emergency preparedness. In addition, the agency works with community, regional and provincial inter-agency bodies to promote effective risk management practices and safer communities. Fire Department

The North Vancouver City Fire Department (NVCFD) is committed to protecting life, property, and the environment. The NVCFD works to ensure the safety of all who work and live in the community. Demographic

The City of North Vancouver is a small community located at the base of the North Shore Mountains. It is bounded to the south by Burrard Inlet, and the District of North Vancouver to the east and west. With a land area of approximately 12 square kilometres, the City supports a population of over 48,000 and provides workspaces for more than 23,000 jobs. Due to its central location on the North Shore, relatively high density, transit accessibility and proximity to Vancouver’s central business district (SeaBus connection), the City is recognized as a Regional Town Centre within the Metro Vancouver region.

Population

BCStats reports the 2008 adjusted population for the City of North Vancouver to be 47,733. The 2006 Census count is 45,165 for the City, an increase of 862 residents from the 2001 Census. According to the Census, the City experienced 1.9% growth over the previous Census reﬂ ecting an annual growth rate of 0.4%. As shown in the chart below, population growth has varied throughout the century. Substantial growth in the 1960s and 1970s was followed by more modest increases over the next two decades. Although the City’s population continues to rise, the rate of growth has fallen during the past census period, a trend that parallels other North Shore communities.

18 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

Historical Population in the City of North Vancouver

Growth Rate

Year Population 5-Year Average Annual 1961 23,656 -- -- 1966 26,851 13.50% 2.60% 1971 31,847 18.60% 3.50% 1976 31,934 0.30% 0.10% 1981 33,952 6.30% 1.20% 1986 35,698 5.10% 1.00% 1991 38,436 7.70% 1.50% 1996 41,475 7.90% 1.50% 2001 44,303 6.80% 1.30% 2006 45,165 1.90% 0.40%

Population Growth Rate

10.0% 9.0% 8.0% 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% 1991-96 1996-01 2001-06 Census Period

North Vancouver (City) North Vancouver (District) West Vancouver

THE CITY OF NORTH VANCOUVER 19 CITY OF NORTH VANCOUVER PROFILE

Youth and Seniors

The City of North Vancouver is committed to providing opportunities for seniors to enjoy full and active lives in the community. As well, the City has a vibrant population of young people from a variety of backgrounds and interests. Youth are an important and positive force within our community and the City actively encourages young people to get involved in community initiatives, recreational activities and volunteer positions.

The City of North Vancouver remains home to fewer youth and more middle-aged adults than Metro Vancouver as a whole. Age groups over 45 all increased or remained stable since 2001. Other age groups, such as children under the age of 10 and adults aged 25 to 44, have declined in both relative and absolute terms.

Age and Gender

The 2006 Census ﬁ nds that the City’s population is aging. The median age increased 1.9 years from 38.2 years in 2001 to 40.1 years in 2006. This is comparable to the 2.1 year increase during the previous Census period and is in keeping with the overall aging trend apparent in the industrialized world as the baby-boom generation grows older.

20 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

2006 2001 Age Cohort Male Female Total % Total % % Change

0 to 4 years 1,060 1,085 2,145 4.70% 2,235 5.00% -0.30% 5 to 9 years 1,060 950 2,010 4.50% 2,085 4.70% -0.30% 10 to 14 years 1,115 1,020 2,135 4.70% 1,965 4.40% 0.30% 15 to 19 years 1,150 1,140 2,290 5.10% 2,370 5.30% -0.30% 20 to 24 years 1,520 1,510 3,030 6.70% 2,930 6.60% 0.10% 25 to 29 years 1,550 1,740 3,290 7.30% 3,450 7.80% -0.50% 30 to 34 years 1,695 1,815 3,510 7.80% 4,285 9.70% -1.90% 35 to 39 years 1,910 2,160 4,070 9.00% 4,455 10.10% -1.00% 40 to 44 years 1,995 2,120 4,115 9.10% 4,210 9.50% -0.40% 45 to 49 years 1,860 2,135 3,995 8.80% 3,645 8.20% 0.60% 50 to 54 years 1,725 1,820 3,545 7.80% 3,055 6.90% 1.00% 55 to 59 years 1,335 1,555 2,890 6.40% 2,155 4.90% 1.50% 60 to 64 years 950 1,110 2,060 4.60% 1,735 3.90% 0.60% 65 to 69 years 675 895 1,570 3.50% 1,515 3.40% 0.10% 70 to 74 years 620 790 1,410 3.10% 1,380 3.10% No change 75 to 79 years 520 735 1,255 2.80% 1,235 2.80% No change 80 to 84 years 355 615 970 2.10% 890 2.00% 0.10% 85 years and over 240 630 870 1.90% 725 1.60% 0.30%

Total 21,330 23,835 45,165 -- 44,320 100% --

Median age 38.9 41.2 40.1 -- 38.2 -- -- YouthYouth (under(under 20) 4 , 385 4 , 195 8, 580 19. 00% 8, 650 19. 50% -0. 50% Adults (15+) 18100 20,770 38,870 86.10% 38,035 85.80% 0.30% Seniors ( 65+) 2,410 3,665 6,075 13.50% 5,735 12.90% 0.60%

Aboriginal Population

The City’s Aboriginal population declined 8% between 2001 and 2006 to 930 residents. Aboriginal residents comprise a greater share of the City’s population than Metro Vancouver as a whole. Included in the Aboriginal population are persons who identiﬁ ed with at least one Aboriginal group, reported being a Treaty Indian or a Registered Indian and/or reported membership of an Indian Band or First Nation. These population ﬁ gures exclude the population of the Squamish Nation lands immediately adjacent to the City of North Vancouver (Mission Indian Reservation 1).

Immigration

The City has been deﬁ ned through shifting immigration patterns over the past century. Although the 2006 Census reports decreased overall immigration, this shift was not consistent for all places of birth. Statistics Canada deﬁ nes immigrants who landed in Canada between January 1, 2001 and May 16, 2006 as recent immigrants.

THE CITY OF NORTH VANCOUVER 21 CITY OF NORTH VANCOUVER PROFILE

Although Iran remains the single most signiﬁ cant place of birth for recent immigrants, the proportion of recent immigrants originating from Iran has decreased since 2001. Other population groups, such as Filipino and South Korean immigrants, grew substantially during this same period.

Immigration inﬂ uences the linguistic and national character of the City of North Vancouver. English remains the dominant mother tongue among City residents, although languages such as Farsi, Chinese (Mandarin, Cantonese and dialects), Korean and Tagalog are also prominent. The following charts show the major source countries for Recent Immigrants to the City of North Vancouver, as well as the population by mother tongue.

Recent Immigration by Place of Birth

2006 % 2001 % % Change Iran 890 25.60% 1,335 33.70% -8.10% Philippines 530 15.30% 355 9.00% 6.30% South Korea 365 10.50% 165 4.20% 6.40% United Kingdom 155 4.50% 185 4.70% -0.20% China 145 4.20% 200 5.10% -0.90% Japan 110 3.20% 105 2.70% 0.50% United States 95 2.70% 75 1.90% 0.80% Serbia and Montenegro 90 2.60% n/a n/a n/a South Africa 70 2.00% 125 3.20% -1.10% Romania 65 1.90% 125 3.20% -1.30% Mexico 65 1.90% 55 1.40% 0.50% India 60 1.70% 65 1.60% 0.10% Russia 55 1.60% 120 3.00% -1.40% Hong Kong 55 1.60% 155 3.90% -2.30% All others 715 20.60% 875 22.10% -1.50%

Total 3,470 100% 3,960 100% --

22 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

Population by Mother Tongue

English 12% 1% Persian (Farsi) 2% 2% 2% Chinese (Mandarin, Cantonese & dialects) 2% Korean 4% Tagalog (Filipino)

7% German

68% Spanish

French

Other (<500)

APPOINTED OFFICIALS

City Offi cers Chief Administrative Offi cer Ken Tollstam – City Manager Corporate Offi cer Sandra Dowey – City Clerk Financial Offi cer Isabel Gordon – Director, Finance

Directors Director, Corporate Services Francis Caouette Director, Community Development Richard White City Engineer Steve Ono Director, Human Resources Maria Pavao Fire Chief Barrie Penman Director, Finance Isabel Gordon

Municipal Auditors BDO Dunwoody LLP

Municipal Bankers Royal Bank of Canada

Municipal Solicitors Bull, Housser, and Tupper, LLP

THE CITY OF NORTH VANCOUVER 23 CITY OF NORTH VANCOUVER PROFILE

COMMITTEES AND COMMISSIONS

The City of North Vancouver is led by the incumbent Mayor and Council and supported by numerous Committees, Commissions and Boards, which are in turn made up of dedicated volunteers from the local community. Working together as one cohesive unit, their goal is to ensure the City is continually served by the best of policies, services and programs.

Advisory Design Panel

Purpose Make recommendations to Council on applications for renovation, addition or new construction, usually on three unit or higher developments, based on building relationship, siting and location within the subject and surrounding property, mass or scale of building, design, landscape, exterior ﬁ nishes, impact on neighbourhood, crime prevention and environmental impact. The Advisory Design Panel also provides Council with reports on Sign Applications, and major development proposals such as public streets, parks, or other public properties.

Terms of ofﬁ ce Nine members serve a maximum of two terms of two years each, concluding on January 31st

Advisory Planning Commission

Purpose To advise Council on the community planning aspects of the following:

• Ofﬁ cial Community Plan (OCP), including amendments, federal, provincial or neighbouring municipal development plans which may affect our OCP. • City Plans or strategies such as transportation plans, economic development situations, or strategic plans which complement the City’s OCP. • Zoning Bylaws, Development Permits and Development Variance Permits. • Other items directed by Council.

Terms of ofﬁ ce Nine members serve maximum of two terms of three years each, concluding on January 31st.

Board of Variance

Purpose To adjudicate appeals for minor variance to the Zoning Bylaw and rule on applications under Sections 901 and 902 of the Municipal Act.

Terms of ofﬁ ce Five members serve a three-year term to a maximum of six years.

24 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

Cemetery Advisory Board

Purpose To advise Council generally on the operation and management of the Cemetery and on matters related to policies affecting the Cemetery.

Terms of ofﬁ ce Seven Board members (one City Councillor, one Heritage Advisory Commission Rep, three City of North Vancouver residents and two District of North Vancouver residents) with three members for a one-year term, and three members for a two-year term to a maximum of six consecutive years concluding January 31st.

Heritage Advisory Commission

Purpose To advise Council on matters related to the City’s Heritage Program including:

• Public education and awareness • Listing of heritage reserves on heritage inventory • Incentives to encourage conservation • Regulations and legislation to protect heritage inventory • Monitoring resources on the inventory

The Heritage Advisory Commission also assists Council through the implementation of public education and awareness activities as part of the Heritage Program.

Terms of ofﬁ ce Seven members serve a two-year term to a maximum of six years.

John Braithwaite Community Centre Governance Committee

Purpose To foster the long-term success of the Centre in meeting the social and recreation needs of Lower Lonsdale, City of North Vancouver and District of North Vancouver residents (order of priority) consistent with the Lower Lonsdale Community Centre Vision and Governance Principles. The Committee is responsible for the governance of the Centre including ensuring development and implementation of policy and strategic directions of the Centre.

Terms of ofﬁ ce Seven members (ﬁ ve Lower Lonsdale residents, one North Shore Neighbourhood House rep, one North Vancouver Recreation Commission rep) for a two-year term to a maximum of two consecutive terms.

THE CITY OF NORTH VANCOUVER 25 CITY OF NORTH VANCOUVER PROFILE

Joint Bicycle Advisory Committee

Purpose The purpose of the Joint Bicycle Advisory Committee (JBAC) of the City and the District of North Vancouver is to ensure that the North Vancouver Bicycle Master Plan is implemented and updated in an expeditious manner, and to provide a forum for ongoing public involvement.

Terms of ofﬁ ce Ten members (ﬁ ve members appointed by the City of North Vancouver) serve a two-year term to a maximum of 4 years.

North Shore Advisory Committee on Disability Issues

Purpose To provide a forum for discussion of issues affecting people with disabilities. To formulate proposals and make recommendations to the three North Shore municipalities (the City and District of North Vancouver and the District of West Vancouver) to provide residents with disabilities with an accessible community, free of physical and social barriers.

Terms of ofﬁ ce Twelve members. All appointees serve two-year terms concluding on December 31st.

26 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

North Vancouver Museum & Archives Commission

Purpose The Museum & Archives Commission employs NVMA staff members, fulﬁ lls a governance role and provides strategic direction to NVMA. According to its founding by-laws, the Museum & Archives acts as the “sole custodian of the City and District cultural, archival and museum collections.” The Museum collects and preserves aspects of the material culture of North Vancouver and cares for approximately 20,000 historic artifacts of local and regional importance. The Archives collects, preserves, and provides access to the documentary heritage of North Vancouver, including public records created by both municipalities, as well as thousands of private records, archival documents, and photographs that document the lives and experiences of residents, business, and community organizations.

The North Vancouver Museum & Archives Commission receives operating support from the City of North Vancouver, the District of North Vancouver, and the Government of British Columbia through the BC Arts Council. Special project funding is regularly received from other sources such as the federal Department of Canadian Heritage, Young Canada Works, and Service Canada.

Terms of ofﬁ ce Eleven members. Two City appointees serve one, two or three-year terms to a maximum of six years.

North Vancouver Recreation Commission

Purpose The NVRC is dedicated to creating a welcoming and safe environment where everyone can participate in a wide range of recreational opportunities regardless of age, ability, background and economic status. Recreation is vital to the overall health, wellness and spirit of our community. The NVRC strives to connect people to each other and to their community in a positive way.

The NVRC is funded in part by the District and the City of North Vancouver. With the invaluable assistance of our volunteers, community organizations and partners, the North Vancouver Recreation Commission has served one of Canada's most active communities for more than 30 years. They are proud to provide high quality programs and services that enhance the quality of life for all North Vancouver residents.

THE CITY OF NORTH VANCOUVER 27 CITY OF NORTH VANCOUVER PROFILE

Terms of ofﬁ ce Eleven members and one Director serve a maximum three-year term to a maximum of 2 terms concluding December 31st. The City of North Vancouver appoints two residents of North Vancouver to serve as Commissioners for a three-year term.

Parks and Environment Advisory Committee

Purpose To provide comments, recommendations and advice to Council and staff on parks and environment related issues in the City of North Vancouver, promoting a balanced community perspective on passive and active recreation, formal and informal parks and natural areas.

This Committee is an advisory committee to Council and as such will report to Council for the purpose of:

• Reviewing and preparing recommendations on various matters related to parks and environment, including development proposals, as referred by Council that may impact the environment and parks. • Advocating responsible environmental practices and promoting sustainable policies. • Providing advice and recommendations on park and environmentally sensitive areas acquisition, disposition and development. • Providing advice and recommendations on the ongoing development and implementation of the City’s Environmental Protection Program. • Reviewing nominations and selecting award winners for the annual Environmental Stewardship Award.

The Committee may initiate a program of public consultation or education related to parks and environment matters, providing they have a Council approved work program and budget for such a program.

Terms of Ofﬁ ce Maximum of 11 members from City of North Vancouver residents as follows: eight Volunteer residents of the City of North Vancouver, ideally representing or reﬂ ecting the demographic composition of the City and with a balance of members with a commitment to environmental issues and members with a commitment to park issues, one from School District #44, one from the North Vancouver Recreation Commission, one Council Liaison (non-voting).

28 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

Social Planning Advisory Committee

Purpose To advise on broad social, cultural and ethnic concerns that affect residents of the City and recommend on matters concerning the planning and development of municipal strategies to meet community social needs.

The City of North Vancouver Social Planning Advisory Committee (SPAC) was established in 1991 with the purpose of advising City Council on broad social, cultural and ethnic concerns that affect residents of the City. The SPAC also makes recommendations to City Council regarding the planning and development of municipal strategies to meet community social needs.

In addition, the SPAC reviews applications for community grants and the Lower Lonsdale Legacy Fund, and makes recommendations to City Council on the disbursement of grant monies. The City’s Social Plan, adopted in 1998, guides the consideration, advice, and recommendations of the SPAC.

Terms of Ofﬁ ce Nine members serve two-year terms to a maximum of 6 years concluding January 31st.

Waterfront Industrial Noise Control Committee

Purpose To meet with representatives of Saskatchewan Wheat Pool, James Richardson International (formerly Pioneer Grain), Neptune Bulk Terminals, CN Rail, Port of Vancouver and BC Rail, to identify speciﬁ c noise sources emanating from these installations and through persuasive and cooperative methods, to develop solutions to the identiﬁ ed noise problems.

Terms of ofﬁ ce Six members serve a three-year term concluding January 31st with no limit on the number of consecutive terms served.

THE CITY OF NORTH VANCOUVER 29 CITY OF NORTH VANCOUVER PROFILE

CITY OF NORTH VANCOUVER FUNCTION CHART

30 THE CITY OF NORTH VANCOUVER CITY OF NORTH VANCOUVER PROFILE

STAFF COUNT y

Staff Count Per Department excluding RCMP members *2006 *2007 *2008 *2009 **2010 ACTUAL ACTUAL ACTUAL ACTUAL Approved DEPARTMENT FTE FTE FTE FTE Complement City Manager's Office 3.97 4.13 6.89 6.97 5.00 Corporate Services 27.70 31.91 45.54 45.68 47.00 Clerk's Office 7.98 8.40 8.07 7.25 8.00 Human Resources 6.05 6.76 7.65 7.45 7.00 Community Development 34.73 33.41 33.37 29.40 31.00 Finance 34.70 37.92 27.30 27.81 27.00 Mayor & Council 1.66 2.01 1.96 1.93 1.00 Fire Department 66.87 69.92 62.36 67.37 66.00 Police Department 78.67 78.47 78.44 75.23 77.00 Engineering Parks & Environment 114.17 115.97 119.52 106.13 111.00 376.50 388.89 391.09 375.22 380.00

*FTE actuals include regular full time, regular part-time, temporary and auxiliary positions. ** 2010 Approved Complement consists of Council Approved regular full time and regular part-time positions.

Accounting for actual FTEs includes use of auxiliary staff, which are not budgeted as "complement" but budget exists for vacation coverage and other casual staff requirements.

2007 vs 2008 Actual FTE includes a shift of responsibilitiy from Finance to Corporate Services for ten positions in the Facilities program.

THE CITY OF NORTH VANCOUVER 31 CITY OF NORTH VANCOUVER PROFILE

MAP OF THE CITY OF NORTH VANCOUVER

32 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

STRATEGIC PLAN

The City’s Strategic Plan is intended to guide the work of the Corporation. It is the tool by which our resources and energies are focused on issues that are critical to moving the City toward our shared vision. In doing so, the Corporate Strategic Plan will act as a linking and coordinating mechanism for other plans, such as the Ofﬁ cial Community Plan, the Financial Plan, Parks and Greenways Master Plan, the Social Plan and the Environmental Protection Program.

The Plan recognizes the community aspiration to be more sustainable in all three spheres of sustainability: the environmental, the social, and the economic. From the corporate perspective, we recognize that it is important to ensure that we are appropriately organized and focused to achieve these aspirations. To do so, the Plan looks at four sectors:

 Community

 Internal Functioning

 Innovation and Learning

 Finance and presents objectives that reﬂ ect the philosophy of sustainability. VISION

To be a vibrant, diverse, and highly liveable community that strives to balance the social, economic and environmental needs of our community. MISSION

As the City of North Vancouver evolves, we are passionate about being a vibrant people place. We will enhance our reputation as the City of Choice – the place to live, work, play and do business. We will vigorously pursue efﬁ ciency and effectiveness to achieve service excellence. Our common purpose is to serve our community in a manner that promotes enduring community pride.

THE CITY OF NORTH VANCOUVER 33 CORPORATE POLICIES GOALS AND OBJECTIVES

VALUES

 Behavioural Excellence – We work with the highest ethical standards of professional behaviours, including honesty, integrity, trustworthiness, respect and humanity.

 Service Excellence – We value service excellence. We set challenging goals and realistic objectives within a climate of limited resources.

 Leadership – We value leadership that inspires the best from everyone.

 Accountability – We clearly deﬁ ne expectations and measure results.

 Communication – We practice and encourage open communication.

PERFORMANCE REPORTING

A fundamental principle of the Community Charter is that with more authority comes responsibility and public accountability. The Charter requires all municipalities to submit an Annual Municipal Report (AMR) prior to June 30 each year. Included in the required information for the report is:

 a progress report on the performance of the municipality with respect to established objectives and measures, and

 a statement of objectives and measures that will be used as the basis for determining the municipality’s performance during the current year and following year.

The objectives must be agreed to and endorsed by Council. According to the Charter, it is the Council who is accountable to the citizens for the progress made towards achieving the community objectives. The objectives should be meaningful to the community and be something the community can actually have an inﬂ uence on to create change.

Council endorsed the objectives, goals and performance measures for 2009 on July 13, 2009. The following list includes accomplishments to date on those objectives, in addition to goals for 2010 and 2011.

34 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

ACCOMPLISHMENTS AND FUTURE GOALS Objective: Enhance Community Safety

2009 Goals 2009 Accomplishments

Review implementation of the North Shore Council participated in a tri-municipal discus- Police Services review. sion of the North Shore Police Services review recommendations. A one-year action plan was endorsed and will be pursued over the coming year.

Conduct Emergency Operations Centre training, Numerous Emergency Operations Centre (EOC) including participation in Olympic Emergency exercises were conducted including a tabletop Preparedness training. exercise to develop the integrated North Shore EOC concept, participation in the Olympic “Sil- ver” and “Gold” exercises, an Emergency Social Services Reception Centre and Group Lodging exercise, and Amateur Radio exercises. As well, a North Shore 2010 Games Emergency Man- agement Working group was formed.

Conduct Steep Slope and Bridge Hazard All properties in the City have been screened to assessment, update ravine slope hazard identify potential slope risks. Properties of con- assessment and implement bridge renewal cern have undergone a preliminary risk analysis. work. Conduct load rating and liquefaction assessment Through the Building Canada Fund, seismic for bridges. upgrades to two bridges and the replacement of the Bewicke Avenue bridge were completed. Design of the bridge replacement is nearly complete and design of the seismic upgrades and deck replacement is underway.

A load rating, seismic and liquefaction assessment has been completed for all critical bridges and upgrades will incorporate load capacity improvements as required.

THE CITY OF NORTH VANCOUVER 35 CORPORATE POLICIES GOALS AND OBJECTIVES

2009 Goals 2009 Accomplishments

Implement enhanced youth strategies includ- North Vancouver School District requested ing a review of existing youth / police programs an increase in the delivery of the Drug Abuse to ensure value and effectiveness on youth in Resistance Education (DARE) program, which North Vancouver. Increase number of members resulted in an increase in DARE graduates and involved in youth activities either as organizers corresponding member involvement by 25% in or participants. Increase number of youth partici- 2009. pating in student work experience opportunities within City departments. Recruitment and screening of an additional 15 auxiliaries was completed during 2009. Con- tinued recruitment and screening began in late 2009 for training and qualiﬁ cation in 2010.

Municipal employees working at the Detach- ment participated in the ‘Take Your Kids to Work’ program initiated by the City. There were seven youth who took part in this program in 2009.

Enhance Community Safety 2010 / 2011 Goals

• Maintain frequency and level of Emergency Operations Centre training courses provided.

• Conduct 2010 Olympic Games related emergency management activities to ensure delivery of a safe and successful Winter Olympic Games and celebrations on the North Shore.

• Increase focus on violence associated with drug use and trafﬁ cking through effective and responsive use of intelligence assets.

• Increase focus on seatbelt use, speeding, impaired driving and intersection enforcement initiatives by conducting internal training seminars on impaired driving investigations.

• Create a North Vancouver Youth Strategy.

• Create a North Vancouver Crime Reduction Strategy.

• Conduct public emergency preparedness training sessions, an EOC documentation training session and functional workshops.

• Further development of the North Shore Disaster Response Route.

• Complete development of departmental emergency plans.

36 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Balance Economic, Environmental and Social Needs of the Community

2009 Goals 2009 Accomplishments

Prepare a ﬁ ve-year facility strategy. Work on this renewal plan continues with completion expected in 2011.

Enhance the City’s sense of place in preparation The 2010 Olympic Winter Games presents an for the 2010 Winter Olympics by establishing outstanding opportunity to raise the international an ofﬁ cial VANOC partnership, participation in proﬁ le of the City and promote various commu- transportation planning and increasing level of nity celebrations. The City established a VANOC integration of North Shore Spirit of BC initiatives partnership to serve as a major transportation with City projects. hub for tourists, spectators, athletes and volunteers.

Facilitate expansion of energy efﬁ cient build- LEC continues to grow, particularly in the Cen- ing heating by expanding number of buildings tral Lonsdale service area with the recent con- served by Lonsdale Energy Corporation (LEC) nection of Vista Towers. In the Lower Lonsdale and introducing the system to Central Lonsdale. service area, the Pinnacle Hotel and adjacent properties were connected and a newly negotiated agreement was completed with a building property owned by BC Housing. Preliminary work was completed near the Pinnacle hotel site allowing LEC to access the potential ocean resource for a heat pump based heating and cooling energy system.

Pursue redevelopment of Civic Centre including The Civic Centre redevelopment project was completion of construction for the City Library, largely completed in 2009, with the exception parking structure and plaza. Commence imple- of further remedial work on some areas of the mentation of public area redevelopment for City plaza. Hall. Work has begun on the City Hall redevelopment project with project tendering expected to be completed by June 2010 and a ﬁ nal anticipated project completion date of late 2011.

THE CITY OF NORTH VANCOUVER 37 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Balance Economic, Environmental and Social Needs of the Community

2009 Goals 2009 Accomplishments

Focus on economic development opportunities The Economic Development Strategy contin- including implementation of the Economic ues to provide an important policy base for the Development Strategy. City’s broader sustainability objectives. The City actively supports the work and development of Vancouver’s North Shore Tourism Association which seeks to market the North Shore as a unique and highly desirable destination. With the retirement of the City’s Economic Develop- ment Manager in late 2009 the City will reevalu- ate this resource allocation in light of the progress made to date and emerging priorities.

Continue to work towards a National Maritime The City continued to seek senior government Centre on the City’s waterfront. funding and private support for the National Maritime Centre, and this work will still form the basis for consideration of an alternate use for the site.

Enhance relations with Squamish Nation. Waterfront trail in Mission Reserve has been Complete waterfront trail developed in the Mission completed and was ofﬁ cially opened in 2009. Reserve and expand areas of cooperation. Spirit Trail working group was established with inclusion of Squamish Nation and City staff.

Implement public engagement activities for The City initiated a number of activities to en- greenhouse gas reduction program. gage the public in climate action initiatives including an update to the Community Energy and Emissions Reduction Plan.

Create a Harry Jerome Master Plan. Various redevelopment scenarios were completed and involved a variety of stakeholders. Work on this initiative with carry on throughout 2010.

Renew Offi cial Community Plan with emphasis Process for securing a federal government grant on establishing long term sustainable community for the Offi cial Community Plan renewal estab- planning. lished. The completion of the City’s 100 Year Sustainability Vision will serve as a resource in guiding the creation of the City’s Offi cial Com- munity Plan.

38 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Balance Economic, Environmental and Social Needs of the Community

2009 Goals 2009 Accomplishments

Utilize Target Indicators Monitoring System Indicators are established and a measuring sys- (TIMS) to measure the City’s success toward tem will be incorporated into the Ofﬁ cial Commu- achieving the goals and objectives expressed nity Plan renewal process. in the Ofﬁ cial Community Plan.

Update assessment of landslide risk on steep A preliminary partial risk study was completed slopes. Assess speciﬁ c risk of landslide for high and ﬁ eld work to assess high risk properties is risk properties. underway.

Complete Marine Drive Transportation and Development of plan commenced with comple- Streetscape Improvement Plan. tion expected in 2010.

Complete Lynn Valley Pedestrian/Cyclist Feasi- Development of plan commenced with comple- bility Plan. tion expected in 2010.

Complete Parks Master Plan update. Phase 4 (analysis) was completed and endorsed by Council. Phase 5 (recommendations) will be completed in the spring of 2010.

Conduct Tree Policy petition process review. Temporarily postponed until vacant City arborist position (Urban Forest Technician) is ﬁ lled.

Complete Heywood Park Master Plan. A federal infrastructure grant application was prepared and a grant was secured. A consultant was retained and the planning process is underway. Completion is scheduled for 2010.

Complete construction of Queen Mary Commu- Construction of the garden is completed and is nity Garden. now open to the public.

Implement water rates relative to consumption Completed in 2009 with 2010 rates scheduled to by property class. include the ﬁ rst phase of rate adjustments.

Rationalize sewer rates relative to discharge by Completed in 2009 with further analysis on property class. sewer rates to include the impact of the pending capital replacement of the Lions Gate Waste Water Treatment Plant.

THE CITY OF NORTH VANCOUVER 39 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Balance Economic, Environmental and Social Needs of the Community

2009 Goals 2009 Accomplishments

Implement City bridge maintenance program Overall condition assessments were updated and provide update of the bridge condition. in 2009. Load rating, seismic and liquefaction analysis will be completed in early 2010. A bridge rehabilitation plan is in place and incorporated in the capital plan. Design work for upgrades and replacements of approximately $1.5 million are in progress. Establish City Transportation Plan. The Transportation Plan was completed and implementation is underway.

Support Metro Vancouver Solid and Liquid Reported to Council on Goals 1 and 2 (Zero Waste Management Plans. Waste Challenge) of the draft Solid Waste Man- agement Plan. Cost estimates were provided to Metro Vancouver and City Council. Goals 1 and 2 were endorsed by Council. Implement Local Action Plan for greenhouse gas Implementation of the Local Action Plan was reduction, establish Climate Action team and reviewed and corporate and community climate establish Corporate Energy Management team. actions were documented. An RFP for the community energy and emissions plan is complete and emissions modeling and plan development is underway.

A Climate Action Team was established.

A Corporate Energy Management Team was established and an annual corporate energy and emissions reporting system was implemented.

40 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Balance Economic, Environmental and Social Needs of the Community 2010 / 2011 Goals

• Seek an alternative attraction use for the former National Maritime Centre site.

• Complete community and staff engagement process for the Ofﬁ cial Community Plan renewal.

• Complete Harry Jerome Master Plan draft, in consultation with stakeholders.

• Continue implementation of the North Shore Spirit Trail and complete the Harbourside West Pedestrian Overpass, Lower Lonsdale to Moodyville Park, Forbes to Chesterﬁ eld as well as detailed design work for the Bewicke area.

• Complete the Foot of Lonsdale Planning Study.

• Complete the Lower Lonsdale Cultural Facilities Review.

• Maintain the number of rental or affordable housing units through various partnerships and discussions with developers and property owners.

• Meet the provincial legislatively required decrease in greenhouse gas emissions.

• Continue to participate in the Lions Gate Hospital redevelopment process with the Provincial Health Authority.

• Continue to review and reﬁ ne acceptable building standards and ability to issue building permits without unnecessary delays.

• Continue to work closely with the North Vancouver School District in the redevelopment of school properties.

• Implement approved guidelines such as Coach House Guidelines and Marine Drive Task Force recommendations to allow for processing of development applications without unnecessary delays.

• Complete guidelines for increasing level of energy efﬁ ciency in older buildings.

• Complete report to Council on various incentive options for developers of new residential and/or commercial projects to decrease greenhouse gas emissions.

• Complete and begin implementation of the Parks Master Plan. Implement the enhanced turf management program. Maintain existing high park standards, through the innovative use of resources.

• Plan, design and construct park projects that minimize additional maintenance requirements.

• Update Park Events Policy to help identify opportunities that will enhance support for Park special events.

THE CITY OF NORTH VANCOUVER 41 CORPORATE POLICIES GOALS AND OBJECTIVES

• Implement the Zero Waste Challenge. Begin planning and preparation for curb-side organics collection. Establish plan for transfer of curb-side collected organics from North Shore to regional composting facility.

• Improve processes to integrate sustainability into plans and designs. Designs will be supported by a sustainability review and statement before issued for construction.

• Review and update turf maintenance program for possible reduction in mowing as well as GHG reduction and habitat enrichment through meadow creation.

• Review and update street sweeping program in context of rising inventory of multi-use paths, plaza spaces etc.

• Commence review of sewer, water and pavement management models.

• Represent the City’s interests and support for the North Shore Trade Area Project through participation in meetings and provision of input.

• Implement sustainable transportation initiatives and build resilient and easily maintained public spaces.

42 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Achieve Effective and Efﬁ cient Internal and External Communication

2009 Goals 2009 Accomplishments

Make access to corporate records more New fi le classifi cation and retention effi cient and secure by conducting a review schedules were adopted and a new of the document management system. document and record management system was acquired. Implementation is in progress with migration to the new system scheduled for late 2010.

Enhance online services and information The website redesign initiative project available on the City website. commenced. Work will continue throughout Begin work on website redesign initiative. 2010 with an anticipated completion date of early 2011.

Achieve Effective and Efﬁ cient Internal and External Communication 2010 / 2011 Goals

• Continue to enhance online services and information available on the City website. Complete work on website redesign initiative.

• Implement a civic engagement initiative to identify opportunities for engaging citizens and improving voter turnout in municipal elections.

• Examine partnership opportunities with other municipalities for the delivery of communications messaging.

THE CITY OF NORTH VANCOUVER 43 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Achieve Service Excellence Through High Performance Teamwork

2009 Goals 2009 Accomplishments

Form cross functional work teams to pursue Cross functional work teams delivered some strategic objectives. of the City’s key strategic priorities including the Pier Development, Waterfront Project, Civic Centre Redevelopment, North Shore Spirit Trail and Climate Action Task Force.

Objective: City Processes and Structures are Current and Appropriately Resourced

2009 Goals 2009 Accomplishments

Develop and implement a work order and asset A work order and asset management/valuation management/valuation system. system was completed and implemented.

Develop a Human Resources Information An audit of the Human Resources modules was System (HRIS). Conduct an audit of the completed. The recommended solution includes Human Resources modules of the existing replacing the Payroll and HRIS systems, which payroll system to continue progress towards is targeted for 2010. implementation of a HRIS tool.

City Processes and Structures are Current and Appropriately Resourced 2010 / 2011 Goals

• Transition Human Resources records to the newly implemented electronic Corporate Records Management System.

• Proceed with implementation of a HRIS/Payroll system to enhance the provision of Human Resources and payroll services to support the achievement of the City’s strategic priorities and goals.

44 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Develop Staff To Meet Current and Future Employment Needs

2009 Goals 2009 Accomplishments

Focus on the emerging Human Resources re- Successfully piloted the ‘Journey Through Con- quirements of the organization, especially pend- ﬂ ict’ tri-municipal training program and imple- ing or anticipated rate of retirement. mented a BCIT - Associate Certiﬁ cate in Leader- ship program for City employees.

Offered several employee training sessions on topics such as Supervisory Skills, Building a Re- spectful Workplace, Handling Public Complaints, and Triple Your Reading Speed.

Develop Staff to Meet current and Future Employment Needs 2010 / 2011 Goals

• Continue to focus on the emerging Human Resources requirements of the organization, including pending or anticipated rate of retirement.

THE CITY OF NORTH VANCOUVER 45 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Attract New Employees by Being a Preferred Employer

2009 Goals 2009 Accomplishments

Enhance recruitment and retention processes Successfully implemented a new online to focus on leading edge employer initiatives. application program called HireDesk which Increase ability to attract and retain qualiﬁ ed enables applicants to submit resumes for future employees utilizing various sourcing strategies. consideration and receive communication about the status of their application. The new automated program is efﬁ cient, user-friendly and environmentally friendly as the demand for paper has been dramatically reduced.

Determine the best sources for attracting The new HireDesk program uses an applicant qualiﬁ ed applicants. tracking system that assists with targeting key applicant pools.

Increase proﬁ le and raise awareness of Attended several career fairs, including municipal employment as a career choice by Squamish Nation, the First Nations and the attending local career fairs and events. School of Business Career Fair at Capilano University.

Provided job shadowing and practicum opportunities to secondary and post-secondary students.

Attract New Employees by Being a Preferred Employer 2010 / 2011 Goals

• Enhance recruitment and retention processes to focus on leading edge employer initiatives. Increase ability to attract and retain qualiﬁ ed employees utilizing various sourcing strategies.

• Increase the proﬁ le and raise awareness of municipal employment as a career choice.

46 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES Objective: Current And Future Programs, Policies, Plans and Operations Shall Fit Within the City’s Financial Capacity

2009 Goals 2009 Accomplishments

Develop operating budget process to balance The City conducts a rigorous budget process demand for services against revenue. with an extensive schedule of public Finance Committee meetings. Services are routinely reviewed to seek effi ciencies and maximize public value. The City also revises its budget annually to allow for reallocation of resources and realignment of priorities. The most recent community survey showed that 97% of City residents are satisfi ed or very satisfi ed with City services, one of the highest satisfaction ratings in the Lower Mainland.

Continued progress in implementing the City’s The City’s Long Term Tax Strategy includes the Long Term Tax Strategy. equalization of the Light Industrial and Business tax rates. It also includes shifting the tax burden away from the Business class until the business to residential tax ratio is equal to or lower than the regional median ratio.

The ﬁ rst goal was achieved in 2009, with the rates set at 9.4748 per $1,000. Progress was made toward the second goal by shifting the Business rate to 3.57, when the overall tax rate increase was 3.90.

Current and Future Programs, Policies, Plans and Operations Shall Fit within they City’s Financial Capacity 2010 / 2011 Goals

• Introduce Life Cycle Costing to City project planning process.

• Update City’s Development Cost Charge bylaws and charges.

• Formalize the current corporate risk management culture to include creation and adoption of a formal policy.

THE CITY OF NORTH VANCOUVER 47 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective: Build Sufﬁ cient Statutory Reserves to Fund the 10-Year Capital Plan

2009 Goals 2009 Accomplishments

Transfer funds from the operating budget and In 2009, $1,315,613.33 in land sale proceeds land sales. was transferred to reserves.

$3,569,555 from operations was contributed to capital funding, which represented 9.5% of the City’s 2008 tax revenue. The goal is to contribute 10% by 2012.

Build Sufﬁ cient Statutory Reserves to Fund the 10 -Year Capital Plan 2010 / 2011 Goals

• Develop long term funding plans for City infrastructure. Complete ﬁ scal sustainability framework.

• Develop funding strategy for Harry Jerome Recreation Centre.

CITIZEN SURVEY

Annual reporting promotes a greater understanding of municipal responsibilities and priorities and also provides an opportunity to engage citizens in setting municipal objectives. This can be done through surveys, open houses, discussion groups and community meetings. Each municipality can choose how it will measure its progress against its objectives and how it will report on its progress each year.

The City of North Vancouver’s most recent Citizen Survey was conducted by Ipsos Reid Public Affairs, during the time of April 17 to April 28, 2008. The results show a City that continues to outperform many other municipalities and garners solid marks from the community for its quality of life, communication with residents, and attainment of goals.

The City “report card” which is the result of a random telephone survey of 300 City residents, sought community input on local public issues and asked residents to rate their satisfaction with City services. The survey also measures residents’ satisfaction levels regarding how well the City is doing in com- municating with residents and how well we are achieving the goals that have been set.

According to the 2008 survey, the majority of residents polled are very pleased with their government’s attainment of goals, communication with residents, city services and the value they receive for their tax dollars. Ninety-nine percent have a positive outlook on their quality of life, 55% of which give the City a “very good” rating, with remains consistently high year over year. For 2008, a low crime rate and general happiness are two main reasons behind perceptions of a good quality of life.

48 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

In terms of service delivery, the City remains strong and better than the municipal norm, with 97% of residents satisﬁ ed with the quality of and access to City services. Residents feel the City provides good value for their tax dollars (61%) and would rather see the City increase taxes than cut services. Residents are satisﬁ ed with the information they receive from the City (81%) and newspaper tops the list of preferred communication channels, followed by mail, City website and email.

The survey identifi ed the priorities and key issues that matter to residents. This year social issues top the public issue agenda, while transportation and growth remain in the top three concerns. For 2008 crime related concerns have gone down. When asked how they would rank fi ve capital projects, citizens opted for extending pathways followed by replacing or rebuilding the Harry Jerome Recreation Complex. Renovation of Presentation House, replacing or rebuilding the North Vancouver Community Museum, and replacing or rebuilding the BC Media Arts Gallery fi nished third, fourth and fi fth, respec- tively.

The Citizen Survey is one of the tools City Council uses to determine how well the City is meeting the needs of residents. The public input received help to guide the City’s decisions during the capital planning, ﬁ nancial budgeting and issues management process. Residents were encouraged to participate in a call-in and random telephone survey administered by Ipsos Reid, a professional public opinion research company. The City thanks those residents who participated in the survey and encourages the community to continue to take part in the budgetary process.

Here are some highlights from the 2008 Survey Results as provided by Ipsos Reid Public Affairs.

Quality of Life

Perceptions of quality of life in North Vancouver are favourable.

• Very Good (55%) • Good (43%)

Quality of life ratings have remained consistently high over the past few years. A low crime rate (12%) and general happiness (11%) are the two main reasons behind perceptions of a good quality of life. Other factors include;

• Convenient location accessible to everything (7%) • Good amenities and services (6%) • Good parks/green spaces/recreational facilities (6%) • Nice place/community (5%)

THE CITY OF NORTH VANCOUVER 49 CORPORATE POLICIES GOALS AND OBJECTIVES

Public Issue Agenda Social issues top the public issue agenda, while transportation and growth are also top concerns.

• Social (28%) • Transportation (21%) • Growth (20%) • Environment (8%) • Education (7%) • Crime (7%) • Taxation/Municipal Government Spending (6%)

Social concerns have increased since the last survey (2006 - 15%), however, crime related concerns have gone down (2006 - 20%), as have transportation (2006 - 27%) and growth (2006 - 24%)

City Services Overall the vast majority of Citizens (97%) are satisﬁ ed with the overall level and quality of City Services.

• Very Satisfi ed (49%) • Somewhat satisfi ed (48%) • Not satisfi ed (2%)

Citizens are satisﬁ ed with all of the services tested, with the highest score seen for communication while transportation services score lower.

• Communication with residents (81%) • Cultural Facilities (78%) • Cultural Programs (74%) • Traffi c Calming (63%) • Improving the fl ow of traffi c (56%)

Overall satisfaction with City services is consistent with previous years but the intensity has gone up;

• Very/somewhat satisﬁ ed (2006 – 96%) (2008 – 97%) • Very Satisﬁ ed (2006 – 36%) (2008 – 49%)

Perceived Value for Municipal Taxes The majority of citizens think they receive good value for their municipal tax dollars.

• Very good (27%) • Fairly Good Value (64%) • Poor Value (9%)

Perceived value for taxes has increase from 2006;

• Very good/fairly good (2006 – 84%) (2008 – 90%) • Very good value (2006 – 13%) (2008 – 27%)

50 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

2010 - 2019 TEN-YEAR FINANCIAL PLAN Year 2010 Objectives

Strategic Plan Financial Goal

Our goal is to achieve ﬁ nancial sustainability by identifying, developing and implementing new sources of revenue. At the same time, we will implement cost containment or reduction strategies, recognizing an increasing demand for services as our community grows.

PROGRAM BUDGET Objective 1 - 5 Year Operational Plan THAT all City departments, as well as City-funded Commissions, Boards, and Core-funded Agen- cies, be required to submit for inclusion in the City’s Financial Plan:

• A ﬁ ve-year operating plan, • With requirements for 2010 as Year 1, and • With anticipated revenue and expenditure increases shown in years 2 and 3 where normal patterns of growth may not be applicable, • Including 1st, 2nd, and 3rd year costs of requested new staff and new programs, shown as a separate item. • And with projections based on an overall percentage supplied by the Finance Dept. for years 4 and 5

For Core-funded Agencies, the 5-year plan submitted shall include only those programs funded by the City (but for all areas if the City is providing general operating funds), with details provided as to how City funding is expected to impact the delivery of these programs.

Objective 2 - Goals and Objectives THAT each City department, each Commission or Board, and each Core-funded agency delivering City-funded programs, be required to align its programs with the goals and strategies to be developed for the 2010 Annual Municipal Report (AMR), and/or those in the City’s Ofﬁ cial Community Plan, or in other subsidiary ofﬁ cial City plans (i.e. Social Plan, Transportation Plan, etc.) for service delivery to the community, and be required to directly identify this how each program supports the stated objectives.

An appropriate, outcome-based, performance measurement shall be speciﬁ ed for each program objective.

In addition to stated objectives, each City department, each Commission or Board, and each core-funded agency delivering City-funded services, be required to supply:

• outcomes related to the previous year’s program objectives, and • a statement of what changes, if any, will be made in 2010 to ensure that program delivery improvements and cost containment strategies are implemented.

THE CITY OF NORTH VANCOUVER 51 CORPORATE POLICIES GOALS AND OBJECTIVES

Objective 3 - 0% Funding Increase

THAT all City-funded programs, including programs delivered by City departments, utilities, commissions, boards, and outside agencies receiving City funding, be required to present a Year 2010 budget based on “0% funding increase” in Year 2010. A “0% funding increase” is deﬁ ned as:

• Year 2009 Annual Budget funding provided, • Plus negotiated contract increases, • Plus full-year funding of ongoing “new” program items approved by Council in 2009, • Less funds given in 2009 for non-recurring items

Objective 4 - Cost Reduction

THAT each City department, each Commission or Board, and each Core-funded agency delivering City-funded programs, work together to investigate and report on cost containment and program reduction strategies equivalent to a 2% overall City budgetary reduction based on the “0% funding increase” budget as calculated in Objective 2, above, and that the impacts to service delivery of such program reductions be provided.

Objective 5 - Additions to Base Budgets

THAT separate consideration be given to budget adjustments that may be required due to extraordinary changes in base program delivery costs, such as energy costs, increased maintenance costs due to new inventory completed in prior year, and operating impacts of new program infrastructure.

These costs must be shown as separately listed costs, in addition to the 0% funding budget described in Objective 2, but will not be treated as “New Items”.

Objective 6 - New Items

THAT all requests for funding of new ongoing program items for Year 2010 be separately presented for consideration by Council as “New Items”, to be funded only if monies are available after basic service provision objectives have been met.

Objective 7 - Public Presentation

THAT each department make a public presentation, addressing accomplishment of Objectives 1 through 6.

52 THE CITY OF NORTH VANCOUVER CORPORATE POLICIES GOALS AND OBJECTIVES

Objective 8 - Public Input

THAT Finance Committee meetings be open to the public, and publicly advertised, and allow sufﬁ cient time for public comment and questions.

PROJECT BUDGET Objective 1 – Ten Year Plan

THAT the City’s Year 2010 project budget be prepared as year 1 of a ten year project fi nancial plan, with the fi rst fi ve years to be integrated with the fi ve year program fi nancial plan, with any operating costs associated with projects to be built into the program plan as additions to the following years’ base program budget.

Objective 2 – Items over $500,000

THAT all City departments, as well as City-funded Commissions, Boards, and Core-funded Agencies, provide reports with a detailed justifi cation of the requirement for each non-maintenance project with a proposed budget of $500,000 or more in the fi rst fi ve years of the 2010-2019 Financial Plan. Each report will specify how the project complies with one or more of the objectives of the City’s Offi cial Community Plan, and/or the 2009 objectives of the Annual Municipal Report (AMR).

Objective 3 – Project Priorities

THAT Council establish the City’s major project priorities for the 2010-2019 Financial Plan. For major projects, the department, agency, board, or commission sponsoring the project is to make a public presentation to Council on the ﬁ nancial and operational requirements and service delivery justiﬁ cation of the project.

Objective 4 – Reserves and Existing Infrastructure

THAT the City Financial Plan continue to reﬂ ect an ongoing commitment to the funding of reserves as a means to support long-term planning and required infrastructure maintenance and replacement and that the Plan continue to reﬂ ect an ongoing commitment to the maintenance of existing infrastructure, with a goal of transferring a minimum of 10% of taxes collected to infrastructure reserve support.

Objective 5 – Alternate Funding Sources for Major Projects

THAT as part of the presentation on major projects per Objective 3, consideration be given to the use of alternate sources of funding including the possibility, where appropriate, of public-private partnerships, in order that the City may leverage its available funding in the most cost-effective manner.

THE CITY OF NORTH VANCOUVER 53 CORPORATE POLICIES GOALS AND OBJECTIVES

FINANCIAL PLANNING POLICIES AND GUIDELINES Basis of Financial Planning The City of North Vancouver develops its Five Year Financial Plan according to PSAB accounting principles. The City uses the accrual method of accounting in which revenues and expenses are recognized at the time there are incurred. The fi ve year fi nancial plan is prepared on this same basis. Our budgets are organized by programs (types of services provided to our citizens) and are budgeted and reported along department lines. Department and Program managers are responsible to develop and present their budgets for Council approval and are prepared in accordance with our fi nancial policies and guidelines.

Balanced Budget Each year we are required to develop a balanced budget within a fi ve year planning model. To deliver a balanced budget we fi rst identify our total expenditure requirement for services and capital programs then we match these to revenue sources and reserve funds available for allocation. The balancing revenue source to fulfi ll our expenditure requirement is the property tax levy.

Long-Range Planning The Community Charter requires that we deliver a fi nancial plan for a fi ve year time period. We do a ten year plan each year as we fi nd it works very well as a long range planning tool when we are dealing with increased costs and limited revenue sources. Long-range planning helps us to identify and bring to light future costs that will result from current programs and initiatives in the immediate budget years, which allows us to not only focus on current issues but on longer term issues and needs.

Revenue Policies It is our goal to lessen the reliance on tax levies, our major revenue source, by looking for new ways to fund services from other sources. Our overall policy for fees and charges is to match the cost of providing the service to the fee. One-time revenues are used to fund time speciﬁ c programs or projects. Unpredictable revenue sources are forecasted using a very conservative approach to ensure we do not over-estimate.

Policies and Guidelines Established policies and guidelines are generally administrative in nature in that they are not adopted by Council through resolution. However, we do present these policies or guidelines to Council for their information and understanding. There are some policies which are adopted by Council and these include: Investment Policy, Operating Reserve Policy, Purchasing Policy and Surplus Policy.

Debt Capacity It is the City’s policy to avoid external debt and use our existing reserve funds for ﬁ nancing capital projects. The City of North Vancouver is currently debt free; however, we do have unused borrowing under a loan authorization bylaw in the amount of $2,000,000.

54 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING PROCESS

BUDGET PREPARATION

The process for the current year budget begins a year prior to ﬁ nal budget bylaw adoption. Finance staff starts by preparing the budget objectives (Section 3) and budget calendar for approval by senior management. Once the objectives and time line are approved the budget is then developed by department managers. Finance staff coordinates the consolidation of department budgets into a draft for senior management review. BUDGET REVIEW

Once the budget is consolidated in draft form, Finance staff review the overall picture to determine if objectives have been properly applied in developing the total fi nancial plan requirements. The draft budget is then reviewed by a team of senior managers to determine the budget which will be presented to Council for their review and eventual approval. The budget goes through several iterations before a fi nal plan is agreed upon and then fi nalized in a bylaw.

BUDGET ADOPTION

In British Columbia (BC), municipalities are required under provincial legislation (Community Charter) to prepare a fi ve year fi nancial plan. The legislation requires that the fi ve year plan be amended on an annual basis, and that it must be adopted by bylaw. Any changes required to the plan during the current year after a bylaw has been adopted would require an amended bylaw. BUDGET AMENDMENT PROCESS

Staff in all departments undertakes a complete review of both operating and project plans in the latter half of the existing year. Any required revision to the current year plan is reviewed by Finance staff and then recommendations are made to Council. This will be done in the current year of the annual budget. The purpose of the revision is to re-forecast needs to the end of the year and to be able to provide one-time funding for contingencies or initiatives that have become important. BUDGET CALENDAR

For the 2010 –2019 Financial Plan process, key processes were planned a year in advance and the calendar was presented to Council for approval. The calendar that follows was accepted by Council on July 27, 2009 and reﬂ ects the 2010 – 2019 Financial Plan by budget discipline. All Finance Committee meetings are open to the public for attendance and comment. Meetings are advertised in advance in the local newspapers and on the City’s web site.

THE CITY OF NORTH VANCOUVER 55 FINANCIAL PLANNING PROCESS

2010 - 2019 PROJECT PLAN

When Activity Description Responsibility

June Project Sheets Template for ten year details, Finance Department 2009 and Project Plan descriptions and justiﬁ cations are instructions circulated to departments, along with detailed instructions for completion

June Budget Reviewed by Directors’ Team and Finance Department, July Ojbectives and approved by Council Directors’ Team 2009 Calendar

August Project Sheets Ten year details, descriptions and City Departments, 2009 justiﬁ cations, prepared by Project City Library, NVRC, Managers and approved by directors NV Museum & Archives Commission, Ofﬁ ce of Cultural Affairs

August Draft Ten Year Consolidation of project sheets, Finance Department, 2009 Plan analysis of funding requirements, Cooperation of all identiﬁ cation of potential funding stakeholders that sources. submitted requests

September Capital Projects Business Case reports required to Departments or City 2009 > $500,000 justify larger ﬁ nancial requests. funded external agencies, Finance Department

November Preliminary Ten Plan includes funding source Finance to prepare 2009 Year Plan summaries, individual project sheets Directors Team to and business case reports for projects review >$500,000. Changes to be made, if required, during review process.

56 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING PROCESS

2010 - 2019 PROJECT PLAN

When Activity Description Responsibility

November Prioritization of Members of Finance Committee are Finance Committee, 2009 Projects asked to prioritize the projects within Finance Department the Ten Year Plan. (for compiling results)

November Final Ten Year Based on prioritization results, Finance to Prepare, 2009 Plan complete version of plan including Directors’ Team to detailed 2009 plan. review

December Public Review: Plan made available for public to Finance Department 2009 Final Ten Year review before next presentation to Plan Finance Committee. Changes to be made, if required, during review process.

December Finance Finance Department and Project Finance Department, 2009 Committee Managers provide the ﬁ nal Ten Year Project Managers Plan and make presentations to the Finance Committee of Council.

December Council 2010 Project Plan Early Appropriations Finance Department 2009

March Finance Final Ten Year Project Plan for Finance Department 2010 Committee approval

April Council Final Ten Year Plan merged with Ten Finance Department, 2010 Year Utility and Operating Plans in Project Managers, Financial Plan Bylaw City Departments

THE CITY OF NORTH VANCOUVER 57 FINANCIAL PLANNING PROCESS

2010 - 2019 OPERATING PLAN

When Activity Description Responsibility

June Budget Reviewed by Directors’ Team and Finance Department, July Objectives and approved by Council. Directors’ Team 2009 Calendar

July Detailed 2009 Preparation, analysis, commentary Finance Department, through budget revision and new funding requests prepared by Department and September staff. Program Managers 2009

September, Detailed 2010 Preparation, analysis, commentary Finance Department, October budget and new funding requests prepared by Department and 2009 staff. Program Managers

October Core Funded Budgets due; reviewed and analyzed ABCs, Finance 2009 Agencies, Boards by staff Department, and Commissions Community Planning (ABC) Budgets

October Draft single-year Summarized, analyzed and reported Finance Department 2009 plan

October, Departmental Draft departmental single-year plans Finance Department, November meetings reviewed in detail. Changes may City Manager, 2009 result from meeting discussions. Department and Program Managers

December Updated draft Changes incorporated, new summary Finance Department 2009 single-year plan prepared, and reports updated reveiw

December Draft single-year Discussed and reviewed, with Finance Department, 2009 plan and potential recommendations made. Directors’ Team tax implication

58 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING PROCESS

2010 - 2019 OPERATING PLAN

When Activity Description Responsibility

January Single-year plan Plan made available for public to Finance Department 2010 with summaries review before next presentation to by departments Finance Committee

January Finance Finance Department presents a Finance Department, 2010 Committee summarized overview of the plan. Department Department Managers make brief Managers presentation of the highlights and challenges within their budgets.

January Program Costing Selected departments provide in-depth Finance Department, 2010 Analysis costing analysis to Finance committee. Directors’ Team

March Finance Updated 2010 - 2019 Financial Plan Finance Department, 2010 Committee Department Managers

April Finance Final detailed 2010 – 2019 Financial Finance Department, 2010 Committee Plan. Tax rate settled and completed Department plan merged with Ten Year Project Managers and Ten Year Utility plans to create a Financial Plan bylaw.

April Bylaws Financial Plan bylaw and Tax Rate Finance Department, 2010 bylaw are introduced to Council Council

THE CITY OF NORTH VANCOUVER 59 FINANCIAL PLANNING PROCESS

2010 - 2019 UTILITY PLAN: WATER, SEWER, STORM, REFUSE, RECYCLING

When Activity Description Responsibility

October Rates and Setting of 2010 Rate and Ten Year Finance Department, 2009 Operating Plans Operating Models Engineering, Parks and Environment Department

November Rates and Draft reviewed and approved. On Finance Department, 2009 Operating Model public display at City Hall for public Engineering, Parks information and Environment Department, Directors’ Team

November Finance Ten Year Utility Rates and Operations Finance Department, 2009 Committee Models presented for approval Engineering, Parks and Environment Department November Bylaws Utility Rates Bylaws Finance Department, 2009 Council

April Bylaws Completed plan merged with General Finance Department 2010 Operating and Project plans to create a Financial Plan bylaw

60 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

FINANCIAL PLAN BYLAW

The Community Charter requires the preparation and adoption of a Financial Plan covering at least ﬁ ve years, including both operating and capital items, prior to May 15 each year. As well, it is a requirement that public consultation take place during the budget process. All meetings of Council and Finance Committee are available to the public, and Finance Committee meetings are advertised, with materials available for the public beforehand. Details on the budget process, and the related calendar are available in Section 4 of this document.

The Corporation of the City of North Vancouver, Bylaw No. 8078, Financial Plan for the Years 2010 to 2019 reﬂ ects the City’s practice of preparing a ten-year ﬁ nancial plan.

The Financial Plan Bylaw has been changed to meet the requirements of the Public Sector Accounting Board (PSAB) to present the budget in a format which aligns with the new ﬁ nancial statement presentation of assets. The purpose of this requirement is to provide consistency between the two documents for analysis purposes. In the new format, the top part of the schedule includes the operational revenues and expenses which net together to show a surplus or deﬁ cit for the year. The bottom part displays the capital items, depreciation and reserve transfers. The two parts added together equal zero, which indicates that the budget is in balance.

The Financial Plan Bylaw also includes explicit revenue and tax policy disclosures: • Revenue Proportion by Funding Source • Distribution of Property Taxes Among the Property Classes • Policy statement on use of Permissive Tax Exemptions

The 2010-2019 Financial Plan Bylaw includes funding for all City salary contractual obligations, increased transfer to Capital from operations, RCMP Contract, external agencies (North Vancouver Recreation Commission, City Library, etc.), utility (water, sewer/drainage) cost increases and new items (Paciﬁ c Animal Foundation, Canada Day grant and North Shore Neighbourhood House Community Schools Program). The 2010 Financial Plan also provides one-time funding for one-time grants, infrastructure investment and to the RCMP for the Lonsdale Corridor Crime Response project.

The preparation and approval of a Budget which forms part of the Financial Plan is consistent with the requirements of the Community Charter, with the 2010 Financial Plan Objectives, and with several of the objectives of the City’s Strategic Plan, namely:

C2 Balance economic and social needs of community; F1 Current and future programs, policies and operations shall fi t within the City’s fi nancial capacity; F2 Build suffi cient statutory reserves to fund the 10 Year Capital Plan.

THE CITY OF NORTH VANCOUVER 61 FINANCIAL PLAN REVIEW

BYLAW NO. 8078

THE CORPORATION OF THE CITY OF NORTH VANCOUVER

BYLAW NO. 8078

Financial Plan for the Years 2010 to 2019.

The Council of The Corporation of the City of North Vancouver, in open meeting assembled, enacts as follows:

1. This Bylaw may be cited for all purposes as the “Financial Plan for the Years 2010 to 2019 Bylaw, 2010, No. 8078”.

2. Schedule “A” attached hereto is the Financial Plan of The Corporation of the City of North Vancouver for the period commencing January 1, 2010, and ending December 31, 2019.

READ a first time by the Council on the 19th day of April, 2010.

READ a second time by the Council on the 19th day of April, 2010.

READ a third time and passed by the Council on the 19th day of April, 2010.

RECONSIDERED and finally adopted By the Council, signed by the Mayor and City Clerk and sealed with the Corporate Seal on the 26th day of April, 2010.

“Darrell R. Mussatto” MAYOR

“Sandra E. Dowey” CITY CLERK

62 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

SCHEDULE “A” TO BYLAW NO. 8078 CITY OF NORTH VANCOUVER FINANCIAL PLAN for the years 2010 – 2019

(1) 2010 – 2019 Financial Plan (000’s)

2010 2011 2012 2013 2014 2015-2019

Revenue

Property Value Tax 41,916 43,989 45,805 47,687 49,639 258,314 Parcel taxes 1,563 1,594 1,626 1,659 1,692 8,628 Licenses and permits 2,838 2,895 2,952 3,011 3,072 15,666 Fines and fees 3,363 3,430 3,499 3,569 3,640 18,565 Rent 594 606 619 631 643 3,282 Interest and penalties 1,941 1,980 2,020 2,060 2,101 10,716 Sale of services 15,285 15,591 15,903 16,221 16,545 84,381 Rebates and recoveries 25 26 26 27 27 138 Grants 2,938 2,997 3,057 3,118 3,180 16,219 Contribution 1,764 1,799 1,835 1,872 1,910 9,739 72,227 74,907 77,342 79,855 82,449 425,648 Collection other Governments 37,299 38,045 38,805 39,582 40,373 205,903 109,526 112,952 116,147 119,437 122,822 631,551

Expenses

General Government 23,062 23,812 24,585 25,384 26,210 135,301 Transportation and Transit 3,859 3,984 4,114 4,248 4,386 22,641 Health, Social Services, Housing 2,517 2,598 2,683 2,770 2,860 14,765 Development Services 3,899 4,026 4,157 4,292 4,431 22,877 Protective Services 20,013 20,663 21,335 22,028 22,744 117,417 Parks, Recreation and Culture 15,039 15,528 16,032 16,553 17,091 88,234 Water 6,069 6,266 6,470 6,680 6,897 35,607 Sewer 6,490 6,701 6,918 7,143 7,375 38,075 Solid Waste 2,939 3,034 3,133 3,235 3,340 17,241 Transfer, Allocations 39 40 41 43 44 227 83,926 86,652 89,468 92,376 95,378 492,385

Collection other Governments 37,299 38,045 38,805 39,582 40,373 205,903 121,225 124,697 128,273 131,958 135,751 698,288 Surplus(Deficit) for the year (11,699) (11,745) (12,126) (12,521) (12,929) (66,737)

Reserves and capital

Capital Expenditures (50,551) (14,844) (31,625) (44,903) (9,489) (101,201) Depreciation 7,615 7,862 8,118 8,382 8,654 44,678 Reserves 30,859 11,704 13,831 11,307 10,832 101,294 External Contributions 23,776 7,023 21,802 37,735 2,932 21,966 11,699 11,745 12,126 12,521 12,929 66,737 Budget total for the year 000000

THE CITY OF NORTH VANCOUVER 63 FINANCIAL PLAN REVIEW

SCHEDULE “A” TO BYLAW NO. 8078 CITY OF NORTH VANCOUVER FINANCIAL PLAN for the years 2010 – 2019

(2) Revenue Proportions by Funding Source (excluding Transfers from Reserves and Collections for Other Governments)

Revenue Proportions by funding source (000's) 2010 % 2011 % 2012 % 2013 % 2014 % Property Value Tax 41,916 58 43,989 59 45,805 59 47,687 60 49,639 60 Parcel Taxes 1,563 2 1,594 2 1,626 2 1,659 2 1,692 2 Revenue from Fees 24,021 33 24,502 33 24,993 32 25,492 32 26,001 32 Revenue from other Sources 4,727 7 4,822 6 4,918 7 5,017 6 5,117 6

Total Revenues 72,227 100 74,907 100 77,342 100 79,855 100 82,449 100

Background: Property Taxes are the City’s major source of revenue. The City’s reliance on property tax as a source of revenue has increased steadily over the past several years. This is partially due to the lack of access to other types of revenues. Where feasible, the City charges user fees for services, however this is not possible for many services. In preparing the 2010 Financial Plan the City’s goal has been to maintain the current percentage of revenue coming from property taxes.

Policy: Under Council’s direction, the City will continue to look for ways to reduce the overall percentage of revenue that comes from property tax, by pursuing alternate revenue sources, and remains committed to charging user fees for services where feasible.

(3) Distribution of Property Taxes Among the Property Classes

Tax Allocation % Property Class 2009 2010 1 Residential 51.87% 51.90% 2 Utilities 0.74% 0.81% 4 Major Industry - Capped 7.18% 6.67% 4 Major Industry - Non Capped 0.81% 0.79% 5 Light Industry 0.60% 0.74% 6 Business 38.76% 39.05% 8 Recreation/Non-Profit 0.04% 0.04%

Background: Each year when setting tax rates the City’s goal is to collect the same amount of overall taxes from each property class. With extraordinary residential growth in the City over the past many years this methodology has resulted in a relatively lower residential tax rate and an increase in multiples for non-residential properties.

64 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

SCHEDULE “A” TO BYLAW NO. 8078 CITY OF NORTH VANCOUVER FINANCIAL PLAN for the years 2010 – 2019

Policy: In 2008 City Council adopted a Long Term Property Tax Strategy which will shift taxes from the business and light industrial tax classes, to the residential tax class. The goal of this policy is to move the City’s tax rates and tax rate multiples to a competitive position within the Metro Vancouver Region, while maintaining principles of fairness and equity.

In 2010, the share of taxes paid by the business class has increased slightly, but this is due to a significant increase in the value of business property in the City. The ratio of the business tax rate to the residential rate (i.e. the tax multiple) continues to decline which is in line with the City’s adopted long-term tax strategy.

(4) Use of Permissive Tax Exemptions

Background: Council currently allows permissive tax exemptions to all applicants for such exemptions, as long as the applicants are within the scope of those allowed to receive such exemptions under the Community Charter. This includes religious institutions, not for profit societies, service organizations and providers of social housing. Historically, these exemptions have been granted at 100% of taxes payable.

Policy: The City has developed a policy along with a set of criteria which are based on linking taxation exemptions to desired community outcomes for the services provided. A comprehensive review of all existing permissive tax exemptions is currently underway and the results will be reviewed with Council prior to the next Permissive Tax Exemption bylaw being passed.

In addition, for 2010 and future years, Council will carefully consider the total amount of permissive exemptions granted each year, giving consideration to the equity of shifting the exempted tax burden to other property owners in the City.

THE CITY OF NORTH VANCOUVER 65 FINANCIAL PLAN REVIEW

MUNICIPAL FUND ACCOUNTING

In BC, municipalities account for resources and operations using fund accounting. Funds are separate accounting entities (and sometimes separate legal entities), and can have transactions (inter-fund) or do “business” with other fund entities within the municipality. A fund is also an “accounting compartment” which has its own group of self balancing accounts.

The City has several funds including operating funds, capital funds, reserve funds and trust funds.

Basis of Budgeting

The Financial Plan of the City is prepared in accordance with generally accepted accounting principles. The City uses the accrual method, which means that revenues and expenses are recorded at the time they are incurred. This is true for both the audited ﬁ nancial statements and for preparing all budgets. Budgets are developed for each fund on a program or service basis.

Fund Balance/Fund Equity

Fund equity is the excess of assets over liabilities within a fund. Fund equity is also equal to the excess of revenue over expenditures, which may have accumulated over many years. City operating funds have equity balances with both appropriated (for speciﬁ c purpose) and un-appropriated components. Capital and reserve funds have only appropriated (speciﬁ c purpose) balances.

66 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

2010 BUDGET BY MAJOR FUND

Refuse and General Non Water Sewer Recycling Cemetery Capital Operating Statutory Operating Operating Operating Operating and Total Fund 101 Reserves Fund 102 Fund 103 Fund 105 Fund 104 Depreciation Reserves Funds

Revenue

Property Value Tax 41,916 0 0 0 0 0 0 0 41,916 Parcel taxes 25 0 0 1,538 0 0 0 0 1,563 Licenses and permits 2,838 0 0 0 0 0 0 0 2,838 Fines and fees 2,603 0 225 409 0 126 0 0 3,363 Rent 594 0 0 0 0 0 0 0 594 Interest and penalties 1,926 0 8 7 0 0 0 0 1,941 Sale of services 991 0 6,322 5,005 2,855 112 0 0 15,285 Rebates and recoveries 25 0 0 0 0 0 0 0 25 Grants 2,938 0 0 0 0 0 0 0 2,938 Contribution 1,036 0 453 156 59 60 0 0 1,764 54,892 0 7,008 7,115 2,914 298 0 0 72,227 Collection other Governments 37,299 0 0 0 0 0 0 0 37,299 92,191 0 7,008 7,115 2,914 298 0 0 109,526

ExpensesExpenses

General Government 11,363 3,761 0 0 0 0 2,400 5,538 23,062 Transportation and Transit 3,159 0 0 0 0 0 460 240 3,859 Health, Social Services, Housing 1,953 0 0 0 0 264 0 300 2,517 Development Services 3,899 0 0 0 0 0 0 0 3,899 Protective Services 19,509 0 0 0 0 0 230 274 20,013 Parks, Recreation and Culture 11,177 0 0 0 0 0 3,400 462 15,039 Water 0 0 5,469 0 0 0 600 0 6,069 Sewer 0 0 0 5,990 0 0 500 0 6,490 Solid Waste 0 0 0 0 2,914 0 25 0 2,939 Transfer, Allocations 5 0 0 0 0 34 0 0 39 51,065 3,761 5,469 5,990 2,914 298 7,615 6,814 83,926

Collection other Governments 37,299 0 0 0 0 0 0 0 37,299 88,364 3,761 5,469 5,990 2,914 298 7,615 6,814 121,225 Surplus(Deficit) for the year 3,827 (3,761) 1,539 1,125 0 0 (7,615) (6,814) (11,699)

Reserves and capital

Capital Expenditures 0 0 0 0 0 0 0 (50,551) (50,551) Depreciation 0 0 0 0 0 0 7,615 0 7,615 Reserves (3,827) 3,761 (1,539) (1,125) 0 0 0 33,589 30,859 External Contributions 0 0 0 0 0 0 0 23, 776 23, 776 (3,827) 3,761 (1,539) (1,125) 0 0 7,615 6,814 11,699 Budget Balance 00 0 0 0 0 000

THE CITY OF NORTH VANCOUVER 67 FINANCIAL PLAN REVIEW

BUDGET, MAJOR FUNDS General Operating Fund

These funds are used to record all revenue and expenses for the operating services provided to the community. Major source of funds include: property taxes, user fees and charges, license and permit fees, interest and penalties, and grants and contributions.

Services included: • General Government • Transportation • Social Services • Development Services • Protective Services • Parks, Recreation and Culture

Non Statutory Reserves

The City’s Operating budgets hold small reserves attached to speciﬁ c programs. The purpose of these reserves is to dedicate funds annually toward non-annual costs and to allow the City to avoid taxing for costs that may occur irregularly and unpredictably. Funds held include, but are not limited to: • Election • Police • Extreme Weather • Insurance Claims

Water, Sewer, and Refuse and Recycling Operating Funds

These operating funds are created to account for the revenue and expenses for the operations of the City’s Utilities. The major sources of funds are ﬂ at rates, metered sales, levies and parcel taxes. Expenses are related to delivery of services and maintenance of the utilities’ assets.

Cemetery Operating Fund

The City’s Cemetery operations are funded from sale of plots and cremation niches. Operational costs relate to burials, maintenance and caretaking, carried out by City staff.

68 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

APPROPRIATED ACCUMULATED SURPLUS (000’s)

Balance Add Add Less Balance Add Add Less Balance Contribtuions Other Contribtuions Other Fund Dec. 31, 2007 & Transfers* Revenue* Expenditures* Dec. 31, 2008 & Transfers* Revenue* Expenditures* Dec. 31, 2009 Restated Statuatory Reserve Funds Engineering works$ 2,335 $ 538 $ 169 $ 424 $ 2,618 $ 498 $ 134 $ 320 $ 2,930 Machinery and equipment depreciation Fire 673 254 34 131 830 30 44 384 520 General 508 100 22 262 368 151 18 217 320 Computer 1,056 438 50 486 1,058 600 57 417 1,298 Building reserve 1,722 660 79 683 1,778 925 105 227 2,581 Local Area Service 1,577 53 73 82 1,621 42 79 214 1,528 Affordable Housing 1,471 260 74 4 1,801 260 78 711 1,428 Tax Sale Lands 46,561 35 2,229 1,653 47,172 35 2,418 1,316 48,309 Waterworks 5,637 200 266 - 6,103 - 301 - 6,404 Parking Reserve 427 - 28 - 455 - 31 - 486 Community Enhancement 31,618 - 1,147 15,949 16,816 - 2,184 1,222 17,778 Justice Administration Accomodation 261 - 12 - 273 - 14 - 287 Streets and Parks DCCs 241 85 13 14 325 59 32 - 416 Lower Lonsdale Amenity 9,419 - 429 339 9,509 - 464 748 9,225 Lower Lonsdale Legacy 1,886 - 85 90 1,881 - 91 85 1,887 Infrastructure Reserve 2,112 546 86 1,057 1,687 300 67 955 1,099 Public Art 228 85 11 76 248 - 12 7 253 Marine Drive Community Amenity 915 - 42 - 957 - 47 3 1,001 Sustainable Transportation - 110 - - 110 110 - - 220 Climate Action Initiative ------18 - 18 Subtotal 108,647 3,364 4,849 21,250 95,610 3,010 6,194 6,826 97,988

Non-Statutory Reserve Funds General Fund 4,050 (609) - - 3,440 320 - - 3,759 Water Fund 1,293 (127) - - 1,166 - - - 1,166 Sewer Fund 5,969 (36) - - 5,933 319 - - 6,252 Capital Fund 4,087 (949) - - 3,138 276 - - 3,414 Undepreciated Capital - - - - 162,239 1,672 - - 163,911 Subtotal 15,399 (1,721) - - 175,916 915 - - 178,502

Total Appropriated Accumulated Surplus $ 124,046 $ 1,643 $ 4,849 $ 21,250 $ 271,526 $ 3,925 $ 6,194 $ 6,826 $ 276,490

Unappropriated Accumulated Surplus (000's) Transfers & Transfers & Changes in Changes in obligations to Less obligations to Less Balancebe funded Add Revenue* Expenditures* Balancebe funded Add Revenue* Expenditures* Balance from future from future Fund Dec. 31, 2007revenue Dec. 31, 2008revenue Dec. 31, 2009 Restated

General Fund$ 2,685 $ (4,461) $ 59,605 $ 54,465 $ 3,364 $ (5,839) $ 63,544 $ 57,937 $ 3,132 Water Fund 1,872 (1,568) 6,004 4,408 1,900 (1,877) 6,111 4,999 1,135 Sanitary Fund 706 (1,607) 6,528 4,899 728 (1,225) 6,595 5,303 795 Total Unappropriated Accumulated Surplus 5,263 (7,636) 72,137 63,772 5,992 (8,941) 76,250 68,239 5,062 all other funds have no accumulated surplus and are self balancing

THE CITY OF NORTH VANCOUVER 69 FINANCIAL PLAN REVIEW

STATUTORY RESERVE FUNDS

Our statutory reserve funds are funds which are established by municipal bylaw and can only be used for the purpose they were established for.

Engineering Equipment Engineering equipment and vehicle replacement. Funds come from vehicle charge out rates against programs, projects and third-party paid works.

Fire Equipment Fire equipment replacement and upgrades. Funds come from contributions from tax levies.

General Equipment General ofﬁ ce equipment and replacement. Funds come from contributions from tax levies.

Computer Equipment Computer equipment replacement and upgrades. Funds come from contributions from tax levies.

General Building Reserve This fund is used for major building maintenance projects on City owned buildings as well as renovation and/or replacement. Funds come from contributions from tax levies.

Local Area Services City share of local area services, i.e. sidewalks, street lighting and lane paving. Funded from interest charged to ratepayers who pay their share of local works over 10 years and by contribution of tax levy.

Affordable Housing Development of affordable housing in the City. Funded by annual contribution from tax levies collected.

Tax Sale Land Reserve The Tax Sale Land Fund is made up of the proceeds of sale of lands sold by the City which originally became City property through non-payment of taxes. The majority of this land came to the City in the 1930’s, during the Great Depression.

Tax Sale Land Interest The interest earned on these funds may be used for capital projects which may include: streets, sidewalks, trafﬁ c and transportation, as well as parks and greenways infrastructure.

Tax Sale Land Principal The principal of this fund may only be used to invest in projects that have a prospective rate of return greater than our benchmark for our investments. By long standing Council Adopted Policy the principal cannot be used to fund depreciable assets such as civic buildings, infrastructure or equipment.

70 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

Water Works Reserve Funds water capital projects for major infrastructure. Funded from water operating funds transfers to the reserve.

Parking Public parking construction. Funded by speciﬁ c development fees.

Community Enhancement Fund The City owns land that was not acquired by Tax Sale. When the City sells any portion of this land, the proceeds of sale are placed in this fund unless it is located in the Lower Lonsdale or Marine Drive areas. The approved projects which may be funded from this source are projects that will enhance the use and enjoyment of the City by members of the public.

Justice Administration To provide for justice administration accommodation. Funded by annual contribution from tax levies collected.

Parks DCC Purchase of parkland and parkland improvements. Funded by speciﬁ c fees at building permit application.

Streets DCC Street and roads improvements. Funded by speciﬁ c fees at building permit application.

Lower Lonsdale Amenity Fund The City owns land in Lower Lonsdale that was not acquired through tax sale. When land is sold or density transferred, 75% of the proceeds go to this fund. This fund was established for public amenities in the Lower Lonsdale Area.

Lower Lonsdale Legacy Fund The City owns land in Lower Lonsdale that was not acquired through tax sale. When land is sold or density transferred, 25% of the proceeds go to this fund. This fund was established as an endowment fund and the interest earned is used for grants for community projects, services or events that contribute to the quality of life of residents in Lower Lonsdale.

Infrastructure Funds infrastructure replacement projects such as roads or other engineering structures. Funds come from contributions from tax levy.

Public Art Public art projects throughout the community. Funded by proceeds of sale of City owned Lower Lonsdale properties and Tax Levy

THE CITY OF NORTH VANCOUVER 71 FINANCIAL PLAN REVIEW

Marine Drive Community Amenity The City owns land in the Marine Drive area that was not acquired through tax sale. When the City sells any portion of this land, the proceeds of sale are placed in this fund. The approved projects which may be funded from this source are projects that will enhance the use and enjoyment of the City by members of this area.

Sustainable Transportation This reserve sets aside funding for the implementation of sustainable transportation initiatives included in the City’s Transportation Plan. Funds come from contributions from tax levies.

Climate Action Initiative This reserve sets aside an annual grant received from the Provincial government to offset carbon tax paid by local governments who have committed to becoming carbon neutral in their corporate operations by 2012 under the BC Climate Action Charter. Funds are used for projects that promote greenhouse gas reduction.

NON-STATUTORY RESERVE FUNDS Our non-statutory reserve funds are funds which are not restricted to speciﬁ c types of projects and can be capital or operating expenses.

General Fund Used for non-annual and/or exceptional costs related to annual operations. Funds are held for Elections, Police costs, Insurance Claims, Extreme Weather response in addition to other items relating to unsettled wage contracts and sundry issues.

General Capital Fund Can be used for all streets, sidewalks, trafﬁ c and transportation, as well as parks and greenways infrastructure.

72 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

Sewer Capital Fund Can be used for all sanitary and storm drainage infrastructure. Funded by appropriations and transfers from Operating Funds or Reserve Funds, as well as external grants and contributions.

Water Capital Fund Can be used for a water supply and distribution infrastructure. Funded by appropriations and transfers from Operating Funds or Reserve Funds, as well as external grants and contributions.

Cemetery Development City cemetery works. Funded through speciﬁ c cemetery users fees and charges.

CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITY

The table on the following page represents the consolidated statements of the City of North Vancou- ver, which include the City funds and associated agencies which the City has control over, i.e. North Vancouver City Library, North Vancouver Museum and Archives Commission, and North Vancouver Recreation Commission.

THE CITY OF NORTH VANCOUVER 73 FINANCIAL PLAN REVIEW 747 , 3,747 3

607 , 3,607 3 276,727 281,019 5,923 5,718 2,128 79,229 4,292 - - - - 4,292 $ 39,769 1,545 2,467 4,686 1,176 7,278 18,142 76 8,382 83,521 16,404 4,172 2,236 19,107 19,794 624 , 3,624 3 $ 276,727 6,325 1,693 74,990 4,702 - - - 4,702 272,025 $ 37,695 1,458 3,260 3,828 1,037 6,941 16,232 36 9,205 79,692 9,299 4,665 2,156 19,359 22,696 5,190 - - $ 272,025 246,642 5,210 6,208 1,451 86,927 25,383 - - - - 25,383 $ 35,436 1,360 3,563 3,744 1,034 6,848 53,298 85 6,942 112,310 27,301 4,448 2,241 17,402 19,042 - $ 264,223 404 - 9,877 (2,606) - 2,890 4,032 6,922 4,316 259,907 $ - - - 69 - 4,738 1,377 - 1,087 7,271 5,541 106 880 - 2,057 889 - $ 259,907 1,736 23 11,203 (3,648) - 3,149 4,957 8,106 4,458 255,449

$ - - - 80 - 4,693 - 48 2,734 7,555 15 1,031 1,419 - 5,966 1,013 - $ 255,449 1,639 - 27,067 17,381 2,210 4,691 6,901 24,282 231,167 $ - - - 92 - 4,257 38,947 6 1,146 44,448 18,167 125 1,273 12 4,523 1,328 - Refuse Capital and Reserves Total Funds $ 14,619 5,314 2,128 12,476 2,331 - (38) (2,783) (2,821) (490) 15,109 $ - 1,381 - 873 - 11 11,776 - 766 14,807 - - - - - 5,034 ------Major Utilities, Water, Sewer, $ 15,109 4,589 1,670 10,436 4,371 - (238) (3,140) (3,378) 993 14,116 $ - 1,381 - 873 - 11 11,776 766 - 14,807 - - - - - 4,177 747 , 3,747 3 $ 14,116 4,569 1,451 9,902 3,418 - (288) (2,880) (3,168) 250 13,866 $ 1,320 - - 827 - 11,142 13 18 - 13,320 - - - - 3,882 - 607 , 3,607 3 $ 2,173 - - 56,876 4,567 - (2,852) (1,249) (4,101) 464 1,709 $ 39,769 164 2,467 3,744 1,176 2,529 4,989 76 6,529 61,443 10,863 19,001 3,292 2,236 17,737 - Restated Restated Restated Restated Restated Restated 40 61 624 , 3,563 2,825 1,034 2,578 3,209 5,796 3,624 3 Major Operating Funds 35,436 54,542 Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual $ 1,709 - - 53,351 3,979 - (2,911) (1,817) (4,728) (749) 2,460 77 3,260 2,875 1,037 2,237 4,408 36 5,705 $ 37,695 57,330

9,284 18,328 3,246 2,156 16,730 - Year ended December 31 2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009 REVENUE EXPENSES Property value tax Parcel taxes Licences and permits Fines and fees Rent Interest and penalties Sale of services Rebate and recoveries Grants and other Accumulated surplus, end of year 2,460 Sewer utilitiesSolid wasteTotal expensesExcess (deficiency) of revenue over expensesTransfers (to)/from Obligation Funded from Future Revenue - 4,584 - 49,958 - Transfers (to)/from Reserve FundsTransfers (to)/from Capital FundsNet transfersChange in fund balanceFund balance beginning of year (1,922) (1,811) 1,609 851 (3,733) General governmentDevelopment services services Protective services 9,134 17,277 Transportation and transitHealth, social servives and housingParks, recreation and cultureWater utilities 2,229 3,175 14,519 - Consolidated Statement of Financial Activities Consolidated Statement of Financial 000s

74 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

PROJECTED RESERVE FUND BALANCES

Fund 2010 2011 2012 2013 2014 2015-2019

Tax Sale Land - Principal 39,988,965 41,256,799 62,651,199 68,993,009 71,743,009 71,793,009 Additions 5,822,560 21,610,000 6,369,000 2,750,000 50,000 520,000 Withdrawals 4,554,726 215,600 27,190 0 0 1,936,000 Balance at December 31 41,256,799 62,651,199 68,993,009 71,743,009 71,793,009 70,377,009

Tax Sale Land - Interest 2,370,657 1,753,414 2,662,676 2,932,203 3,049,078 15,053,375 Additions 0 0 0000 Withdrawals 2,369,779 1,753,394 2,662,121 2,931,422 3,048,689 15,051,196 Balance at December 31 878 20 555 781 389 2,179

Community Enhancement 7,814,925 11,541,532 17,729,310 18,446,318 20,387,462 21,160,104 Additions 6,741,657 6,267,778 797,008 2,031,144 862,642 1,891,742 Withdrawals 3,015,050 80,000 80,000 90,000 90,000 21,492,000 Balance at December 31 11,541,532 17,729,310 18,446,318 20,387,462 21,160,104 1,559,846

Lower Lonsdale Amenity 5,296,127 3,140,222 8,738,310 6,972,563 7,268,897 7,577,825 Additions 2,039,459 7,671,238 284,253 296,334 308,928 1,255,032 Withdrawals 4,195,364 2,073,150 2,050,000 0 0 7,180,000 Balance at December 31 3,140,222 8,738,310 6,972,563 7,268,897 7,577,825 1,652,857

Marine Drive Amenity 905,188 176,958 184,479 192,319 200,493 209,014 Additions 38,470 7,521 7,840 8,174 8,521 48,355 Withdrawals 766,700 0 0000 Balance at December 31 176,958 184,479 192,319 200,493 209,014 257,369

General Building 597,127 528,680 863,899 1,018,417 1,192,012 1,852,535 Additions 478,553 335,219 154,518 173,595 660,523 4,509,473 Withdrawals 547,000 0 0 0 0 4,731,637 Balance at December 31 528,680 863,899 1,018,417 1,192,012 1,852,535 1,630,371

Infrastructure 211,993 387,021 674,519 685,464 796,954 1,066,430 Additions 379,278 287,498 127,945 132,490 269,476 1,358,436 Withdrawals 204,250 0 117,000 21,000 0 0 Balance at December 31 387,021 674,519 685,464 796,954 1,066,430 2,424,866

General Equipment 23,388 4,574 9,981 15,618 21,494 27,620 Additions 5,186 5,407 5,637 5,876 6,126 335,008 Withdrawals 24,000 0 0000 Balance at December 31 4,574 9,981 15,618 21,494 27,620 362,628

Fire Equipment 306,453 199,590 129,885 1,965 2,049 2,136 Additions 8,137 5,295 80 84 87 548,893 Withdrawals 115,000 75,000 128,000 0 0 0 Balance at December 31 199,590 129,885 1,965 2,049 2,136 551,029

Computer Equipment 539,705 41,392 43,151 44,985 46,897 48,890 Additions 1,687 1,759 1,834 1,912 1,993 481,522 Withdrawals 500,000 0 0000 Balance at December 31 41,392 43,151 44,985 46,897 48,890 530,412

Engineering Equipment 1,766,251 1,747,492 1,861,375 1,784,108 1,717,110 1,774,450 Additions 511,241 515,883 512,733 510,002 512,340 2,454,525 Withdrawals 530,000 402,000 590,000 577,000 455,000 3,295,000 Balance at December 31 1,747,492 1,861,375 1,784,108 1,717,110 1,774,450 933,975

Local Area Services 1,456,961 1,414,632 1,370,504 1,324,500 1,276,541 1,226,544 Additions 57,671 55,872 53,996 52,041 50,003 216,277 Withdrawals 100,000 100,000 100,000 100,000 100,000 500,000 Balance at December 31 1,414,632 1,370,504 1,324,500 1,276,541 1,226,544 942,821

Parking 659,870 687,914 717,150 747,629 779,403 812,528 Additions 28,044 29,236 30,479 31,774 33,125 187,976 Withdrawals 0 0 0000 Balance at December 31 687,914 717,150 747,629 779,403 812,528 1,000,504

THE CITY OF NORTH VANCOUVER 75 FINANCIAL PLAN REVIEW

PROJECTED RESERVE FUND BALANCES

Fund 2010 2011 2012 2013 2014 2015-2019 Parks DCC 13,172,870 3,594,404 4,033,854 3,866,480 4,317,493 4,787,674 Additions 421,534 439,450 432,626 451,013 470,181 2,444,609 Withdrawals 10,000,000 0 600,000 0 0 1,234,200 Balance at December 31 3,594,404 4,033,854 3,866,480 4,317,493 4,787,674 5,998,083

Streets DCC 413,134 196,130 282,653 372,853 154,137 238,875 Additions 82,996 86,523 90,200 81,284 84,738 200,291 Withdrawals 300,000 0 0 300,000 0 270,000 Balance at December 31 196,130 282,653 372,853 154,137 238,875 169,166

Affordable Housing 1,426,791 163,455 441,452 731,264 1,033,393 1,348,362 Additions 266,664 277,997 289,812 302,129 314,969 1,513,539 Withdrawals 1,530,000 0 0 0 0 2,000,000 Balance at December 31 163,455 441,452 731,264 1,033,393 1,348,362 861,901

Sustainable Transportation 217,000 16,578 9,156 1,734 1,734 1,734 Additions 99,578 99,578 99,578 99,578 99,578 497,890 Withdrawals 300,000 107,000 107,000 99,578 99,578 497,890 Balance at December 31 16,578 9,156 1,734 1,734 1,734 1,734

Lower Lonsdale Legacy 1,885,779 2,414,468 2,412,833 2,411,128 2,409,351 2,407,498 Additions 619,432 98,365 98,295 98,223 98,147 489,497 Withdrawals 90,743 100,000 100,000 100,000 100,000 500,000 Balance at December 31 2,414,468 2,412,833 2,411,128 2,409,351 2,407,498 2,396,995

Public Art 112,308 1,866 1,945 2,028 2,114 2,204 Additions 53,916 288,829 27,273 86 90 313,260 Withdrawals 164,358 288,750 27,190 0 0 0 Balance at December 31 1,866 1,945 2,028 2,114 2,204 315,464

Cemetery Development 867,974 904,863 943,320 983,411 1,025,206 1,068,777 Additions 36,889 38,457 40,091 41,795 43,571 247,258 Withdrawals 0 0 0000 Balance at December 31 904,863 943,320 983,411 1,025,206 1,068,777 1,316,035

Heritage Reserve 81,921 81,921 81,921 81,921 81,921 81,921 Additions 0 0 0000 Withdrawals 0 0 0 0 0 15,000 Balance at December 31 81,921 81,921 81,921 81,921 81,921 66,921

Child Care Capital Improvement Fund 17,944 17,944 17,944 17,944 17,944 17,944 Additions 0 0 0000 Withdrawals 0 0 0000 Balance at December 31 17,944 17,944 17,944 17,944 17,944 17,944

Climate Action Revenue Incentive Prog 5,044 0 0000 Additions 0 0 0000 Withdrawals 5,044 0 0000 Balance at December 31 0 0 0000 Total Funds 68,519,313 103,198,860 108,696,213 114,476,395 117,506,463 93,370,109

76 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

MAJOR REVENUE BY SOURCE

The City has budgeted for $72,227,000 (excluding collections for other governments) in general, water and sewer operating revenue for 2010 from various sources including property tax, licenses and permits, ﬁ nes and fees, interest and penalties, sales of services, grants, contributions, investment income and other miscellaneous sources.

The following graph represents each revenue source share of our total budget for the 2010 Financial Plan.

2010 Budget Revenue - Operating - $000's

Taxation$ 43,479 Licenses, Permits, Fees and Penalties 24,021 Grants in Lieu 2,938 Other Sources 1,789 $ 72,227

2010 Budget Revenue - Operating Funds

4% 3%

33%

60%

Taxation Licenses, permits, fees and penalties Grants in Lieu Other sources

THE CITY OF NORTH VANCOUVER 77 FINANCIAL PLAN REVIEW

Property Tax Growth

Property tax roll growth for 2010 increased due to construction begun in 2008 and completed in 2009, which was related to the overall construction boom in the Lower Mainland. The slowdown in construction in 2009 may be reﬂ ected in lower growth numbers in 2011.

50,000,000

45,000,000 1,000,000 727,910 844,044 40,000,000 425,000 416,093 35,000,000

30,000,000 39,767,000 Growth 25,000,000 37,756,200 Total 20,000,000 41,916,200 3535,512,160 512 160 15,000,000 34,913,130 10,000,000

5,000,000

0 Actual 2006 Actual 2007 Actual 2008 Actual 2009 Budget 2010

78 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

Licenses and Permits

Licenses and permit represent 3.9% of total operating funds and are budgeted in line with 2009 values reﬂ ecting a decrease due to diminished levels of construction activity.

2010 Licenses and permits $000's

Business License$ 992 Building Permits 1,293 Electrical, Plumbing, Gas 401 All other 152 $ 2,838

Revenue by Source - Licenses and Permits

Total Revenue from Fees and Charges Percentage of Total Revenue

$4,000 6.00% $$3,500 5.00% $3,000 4.00% $2,500 $2,000 3.00% $1,500 2.00% $1$1,000 000 1.00% $500 $0 0.00% Actual 2006 Actual 2007 Actual 2008 Actual 2009 Budget 2010

THE CITY OF NORTH VANCOUVER 79 FINANCIAL PLAN REVIEW

Fines and Fees

Fines and fees come from various sources and in total represent 4.7% of total revenue.

2010 Fines and Fees $000's

Municipal Tickets$ 779 Parking Fines 800 Water and Sanitary Connections 450 Parking Lot Fees 310 Storm Connections 120 Cemetery Fees 122 Rezoning 100 All Other 682 $ 3,363

Revenue by Source - Fines and Fees

Fines and Fees Percentage of Total Revenue

$5,000 7.00% $4,500 6.00% $4,000 $3,500 5.00%

$3,000 4.00% $2,500 $2$2,000 000 3.00%3 00% $1,500 2.00% $1,000 1.00% $500 $0 0.00% Actual 2006 Actual 2007 Actual 2008 Actual 2009 Budget 2010

80 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

Interest and Penalties

The interest and penalties we collect represent 2.7% of total revenue. The majority of the interest is derived from the investment on investments. A smaller amount is related to penalties and interest on taxes. The interest on investments had been declining which was indicative of declining interest rates. In 2008 interest rates decreased slightly and this is evidenced in decreased interest revenue. The budget numbers for 2010 are conservative to allow for lower interest rates. If the trend moves to higher interest rates we will invest in higher rate investments and will see an increase in interest revenue, assuming our average total investments remain constant.

2010 Interest and Penalties $000's

Interest on Investments$ 1,780 Penalties on Interest and Taxes 155 All other 6 $ 1,941

Revenue by Source - Interest and Penalties

Interest and Penalties Percentage of Total Revenue

$3,000 4.50% 4.00% $2$2,500 500 3.50% $2,000 3.00% 2.50% $1,500 2.00% $1,000 1.50% 1.00% $500 0.50% $0 0.00% Actual 2006 Actual 2007 Actual 2008 Actual 2009 Budget 2010

THE CITY OF NORTH VANCOUVER 81 FINANCIAL PLAN REVIEW

Sales of Service

Sales of service account for 21% of total revenues in 2010. The majority of the revenue is derived from water, sewer and refuse and recycling services provided by the City to its customers.

2010 Sales of Services $000's

Water and Sewer Services Flat Rate$ 7,156 Metered Rates 4,162 Refuse and Recycling 2,854 Other Utilities Levies 704 Cemetery Services 112 All other 297 $ 15,285

Revenue by Source - Sales of Services

TotalRevenuefromSaleofServices PercentageofTotalRevenue

$18,000 24.50% $16,000 24.00% $14,000 23.50% 23.00% $12,000 22.50% $10,000 22.00% $8,000 2121.50% 50% $6,000 21.00% $4,000 20.50% $2,000 20.00% $0 19.50% Actual2006 Actual2007 Actual2008 Actual2009 Budget2010

82 THE CITY OF NORTH VANCOUVER FINANCIAL PLAN REVIEW

Expenditures by Segment

The Total expenditures for the operating funds (excluding depreciation) total $75,988,000. The chart below shows the amounts as allocated to the City segments.

2010 Budget Expenses - Operating - $000's

General Government $ 18,990 Transportation and Transit 3,159 Health, Social Services, Housing 2,217 Development Services 3,899 Protective Services 19,509 Parks, Recreation and Culture 11,177 Water 7,008 Sewer 7,115 Solid Waste 2,914 $ 75,988

2010 Budget Expenses - Operating Funds

9% 4% 25% 9%

4% 15% 3% 5%

26%

General Government Transportation and Transit Health, Social Services, Housing Development Services Protective Services Parks, Recreation and Culture Water Sewer Solid Waste

THE CITY OF NORTH VANCOUVER 83 FINANCIAL PLAN REVIEW

AVERAGE COST PER HOUSEHOLD The table and graph below represent a comparison of taxes and utilities in 2009, indicating the City’s combined tax/utility levies have continued to remain among the lowest in the Lower Mainland. For information on 2010 City of North Vancouver taxes per typical single detached and strata residences, please refer to the Property tax information in Section 1 of this book.

Average Single Detached Residence

Average Single Detached Residence (2009 rates) Municipal Municipal Taxes Utilities Total Surrey 1,239 981 2,220 NorthVancouverCity 1,746 648 2,394 PortCoquitlam 1,709 755 2,464 Burnaby 1,716 773 2,489 Coquitlam 1,751 890 2,641 Richmond 1,573 1,119 2,692 PortMoody 2,027 778 2,805 NorthVancouverDistrict 2,069 916 2,985 NewWestminster 2,065 941 3,006 WestVancouver 3,322 1,090 4,412

Average Cost per Household Single Detached Residence

1,090

941 778 916 890 648 755 773 1,119 981 3,322

2,027 2,069 2,065 1,746 1,709 1,716 1,751 1,573 11,239 239

Surrey North Port Burnaby Coquitlam Richmond Port Moody North New West Vancouver Coquitlam Vancouver Westminster Vancouver City District

84 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

INTRODUCTION

The reports on the following pages refl ect the City’s 2010 program-based operating plan, organized by department. Each department provides an overview of its mission and services. Each department also provides a discussion of signifi cant issues and trends affecting the programs in the department. Staffi ng levels for each department are indicated, along with links to the strategic plan goals and objectives.

Financial information provided for each program includes the 2009 and 2010 budget, and the budget variance (change from 2009 to 2010). The 2009 actual dollars spent (or collected, in the case of revenues) is also provided, with the variance of actual to budget.

In addition, this section provides background and details on the City’s utilities including guiding principles, deﬁ nitions, infrastructure, conservation, rate setting, and ﬁ nancial analysis.

THE CITY OF NORTH VANCOUVER 85 2010 OPERATING PLAN

ALL DEPARTMENTS

2009 2010 Variance Budget to Annual Annual Annual Budget less Budget Budget Actuals Budget Actuals Variance

REVENUES Clerks 650 4,580 -3,930 650 0 Community Development 3,130,700 2,270,906 859,794 2,780,700 -350,000 Finance 7,808,638 7,269,520 539,118 9,583,118 1,774,480 Taxes Other Government 36,343,520 36,334,955 8,565 37,298,540 955,020 Property Tax 39,831,200 39,780,578 50,622 41,916,200 2,085,000 Corporate Services 1,721,353 1,908,091 -186,738 1,903,503 182,150 Fire 10,000 8,975 1,025 10,000 0 Police 1,307,742 884,224 423,518 1,307,742 0 Engineering, Parks & Environment 980,901 757,680 223,221 1,042,637 61,736 Shared Corporate Programs 109,983 393,166 -283,183 109,983 0 Total Operating Revenues 91,244,687 89,612,674 1,632,013 95,953,073 4,708,386

Water Utility 6,466,920 6,909,137 -442,217 7,008,249 541,329 Sewer Utility 7,104,764 6,996,769 107,995 7,115,100 10,336 Solid Waste Utility 1,913,251 2,217,163 -303,912 2,913,649 1,000,398 Total Utilities Revenues 15,484,935 16,123,069 -638,134 17,036,998 1,552,063

Total Cemetery Revenues 292,000 404,288 -112,288 297,901 5,901

Grand Total Revenues 107,021,622 106,140,031 881,591 113,287,972 6,266,350

2009 2010 Variance Budget to Annual Annual Annual Budget less Budget Budget Actuals Budget Actuals Variance

EXPENSES City Manager 841,550 857,524 -15,974 885,150 43,600 Legislative 653,722 507,371 146,351 672,111 18,389 Clerks 728,803 715,205 13,598 743,903 15,100 Human Resources 930,713 877,134 53,579 983,013 52,300 Community Development 3,781,045 3,709,045 72,000 3,939,998 158,953 Finance 9,011,765 8,286,153 725,612 10,990,581 1,978,816 Taxes Other Government 36,343,520 36,334,955 8,565 37,298,540 955,020 Corporate Services 5,619,752 5,673,817 -54,065 5,788,412 168,660 Fire 7,459,417 8,472,960 -1,013,543 7,695,807 236,390 Police 11,057,130 10,514,739 542,391 11,559,031 501,901 Engineering, Parks & Environment 6,885,033 6,667,399 217,634 7,083,711 198,678 Shared Corporate Programs 7,932,237 7,874,464 57,773 8,312,816 380,579 Total Operating Expenses 91,244,687 90,490,763 753,924 95,953,073 4,708,386

Water Utility 6,466,920 6,932,717 -465,797 7,008,249 541,329 Sewer Utility 7,104,764 6,924,261 180,503 7,115,100 10,336 Solid Waste Utility 1,913,251 2,217,162 -303,911 2,913,649 1,000,398 Total Utilities Expenses 15,484,935 16,074,140 -589,205 17,036,998 1,552,063

Total Cemetery Expenses 292,000 404,288 -112,288 297,901 5,901

Grand Total Expenses 107,021,622 106,969,192 52,430 113,287,972 6,266,350

86 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

CITY MANAGER Mission

To carry out and promote Council’s policies. To guide City Departments and Department Heads to promote leadership and carry out the City’s vision in order to enhance our reputation as the City of Choice.

Manager’s Department Customers

• Council • General Public • Business Liaison • Departments, Department Staff • Outside Municipal Services • Committees • Joint Services

Current Services Provided

• Oversee the affairs and operations of the City • Provide guidance to Department Heads • Provide insight to Mayor and Council • Act as a sounding board for Mayor and Council • Act as liaison between City Staff and Mayor and Council

Signiﬁ cant Mandates

Internal Departments: • City Clerk’s Department • Community Development • Corporate Services • Engineering Department • Finance Department • Fire Department • Human Resources • Lonsdale Energy Corporation • Waterfront Development • John Braithwaite Community Centre • Ofﬁ ce of Cultural Affairs

THE CITY OF NORTH VANCOUVER 87 2010 OPERATING PLAN

External Departments: • City Library • North Shore Emergency Management • North Vancouver Recreation Commission • RCMP (Policing)

Signiﬁ cant Issues and Trends

The current slowdown in the economy has caused the City to rethink how to ﬁ nance its major capital projects and to consider alternative ways of providing facilities for the following services:

• Harry Jerome Recreation Centre • Presentation House Gallery • Presentation House Theatre • Museum & Archives

Certain signiﬁ cant mandates fall under the umbrella or are overseen by the City Manager:

• Waterfront Development • Police Services Review • Port Cities Task Force Advisory Committee

Stafﬁ ng

Approved Complement: Regular Full-time 4.0 Regular Part-time 1.0

88 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

City Manager Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1110 491,050 550,472 -59,422 509,650 18,600 Total Administration 491,050 550,472 -59,422 509,650 18,600

OTHER PROGRAMS Corporate 1120 340,500 307,052 33,4480 365,500 25,000 Town Hall Meetings 1125 10,000 0 10,000 10,000 0 Total Other Programs 350,500 307,052 43,448 375,500 25,000

Total City Manager Expenses 841,550 857,524 -15,974 885,150 43,600

Legislative Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 2610 191,697 159,775 31,922 204,997 13,300 Total Administration 191,697 159,775 31,922 204,997 13,300 SUPPORT PROGRAMS Legislative 2620 432,871 343,115 89,756 446,471 13,600 Sister Cities 2631 28,511 4,481 24,030 20,000 -8,511 Regional Legislative Mtgs 3340 643 0 643 643 0 Total Support Programs 462,025 347,595 114,430 467,114 5,089

Total Legislative Expenses 653,722 507,371 146,351 672,111 18,389

THE CITY OF NORTH VANCOUVER 89 2010 OPERATING PLAN

CITY CLERK’S DEPARTMENT Mission

Working Together to Serve and Inform.

Clerk’s Department Customers

• Council • General Public • Committees • Other Departments • Other Levels of Government

Current Services Provided

• Information and support are delivered to Council and Committees in the form of agendas, minutes, bylaws, archives, correspondence, legal documents, public hearings/meetings • Information provided to the public in the form of agendas, minutes, bylaws, and reports via the City’s Website • Records Management – Central Filing System; Electronic Document Filing System; Archival • Committee/Council Member support • Freedom of Information and Protection of Privacy • Election Administration • Main Reception and Switchboard

Signiﬁ cant Issues and Trends

• Development of a corporate-wide strategic plan for Records and Document Management.

Stafﬁ ng

Approved Complement: Regular Full-time 8.0

90 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Clerk’s Department Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1310 650 1,826 -1,176 650 0 North Van Chronicle 1342 0 2,754 -2,754 0 0 Total Administration 650 4,580 -3,930 650 0

Total City Clerks Revenues 650 4,580 -3,930 650 0

Clerk’s Department Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1310 681,216 668,224 12,992 696,316 15,100 Total Administration 681,216 668,224 12,992 696,316 15,100

GENERAL PROGRAMS Civic Awards 1325 5,500 4,069 1,431 5,500 0 Volunteer Appreciation 1341 10,000 10,948 -948 10,000 0 Election Administration 1350 30,000 30,000 0 30,000 0 Total General Programs 45,500 45,017 483 45,500 0

OTHER PROGRAMS Board of Variance 2750 2,087 1,964 123 2,087 0 Sub Total Other Programs 2,087 1,964 123 2,087 0

Total City Clerks Expenses 728,803 715,205 13,598 743,903 15,100

THE CITY OF NORTH VANCOUVER 91 2010 OPERATING PLAN

HUMAN RESOURCES DEPARTMENT

We provide progressive and responsive services to attract, develop and retain a talented, results- oriented workforce. Our goal is to ensure we have the knowledge, skills and abilities to meet our commitments to the community now and in the future. The services we provide are:

Recruitment and Retention • Recruitment support for all City departments • Continue to improve sourcing of qualiﬁ ed applicants • Promote municipal employment • New employee orientation and on-boarding • Assistance with workforce planning • Auxiliary clerical pool hiring and administration • Student work experience programs • Employee recognition program

Corporate Training and Development • Provide workplace education programs, courses and training opportunities to enhance employees’ professional development • Coordinate certiﬁ cation programs such as automotive mechanic and gardener apprenticeships • Coordinate corporate leadership training (BCIT- Associate Certiﬁ cate in Leadership)

Health and Safety • Worksafe BC claims management • Disability management • Safety program implementation, coordination, evaluation and promotion • Safety inspections and investigations • Safety training • Safety Committee coordination and participation • Interpretation and administration of Workers Compensation Act, OH&S Regulations, and related legislation • Attendance support program and implementation support • Emergency preparedness planning • Pandemic Planning

Labour Relations • Grievance and arbitration management • Job Evaluation Agreement interpretation and administration • Collective Agreement negotiations with IAFF Local 296 and CUPE Local 389 • Collective Agreement interpretation and administration • Labour and employment legislation interpretation and administration • Workplace investigations • Employee relations support

92 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Human Resources Studies • Review and research human resources trends, practices and benchmarking

Administration • Personnel ﬁ le maintenance • Human Resources policy development, interpretation and administration

Benefi ts Administration • Benefi t plan administration • Negotiation with Benefi t plan carriers

Employee Wellness • Employee Health & Wellness Program

Employee Assistance • Employee and Family Assistance Program (EFAP)

Signiﬁ cant Issues and Trends

• Ongoing review of our Human Resources programs, policies and processes to ensure we continue to provide exceptional service to our community

• Continue to foster a corporate culture that reﬂ ects the City’s corporate values and strategic plan

• Given our workforce demographics we must position ourselves to continue to attract, develop and retain talented staff.

Stafﬁ ng

Approved Complement: Regular Full-time 6.0 Regular Part-time 1.0

THE CITY OF NORTH VANCOUVER 93 2010 OPERATING PLAN

Human Resources Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1510 441,900 455,866 -13,966 468,000 26,100 Total Administration 441,900 455,866 -13,966 468,000 26,100

GENERAL PROGRAMS Special Administration 1511 25,000 7,997 17,003 26,800 1,800 Recruitment 1520 225,300 194,281 31,019 240,100 14,800 Benefits Administration 1540 50,400 49,968 432 52,500 2,100 Employee Fitness 1541 4,500 4,271 229 4,500 0 Employee Assistance 1542 21,000 18,050 2,950 21,000 0 Employee Recognition 1570 10,063 7,214 2,849 10,063 0 Labour Relations 1580 41,000 30,269 10,731 44,500 3,500 Health & Safety 1590 111,550 109,218 2,332 115,550 4,000 Total General Programs 488,813 421,268 67,545 515,013 26,200

Total Human Resources Expenses 930,713 877,134 53,579 983,013 52,300

94 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

COMMUNITY DEVELOPMENT Our Strategic Plan

The Community Development Department takes direction from the 2002 Ofﬁ cial Community Plan, 2004 Corporate Strategic Plan, and Mayor and Council.

Mission

The Community Development Department implements Council’s directives, and the goals and objectives of the Ofﬁ cial Community Plan into action through work programs and activities of the department. We accept this responsibility with integrity, commitment, reliability and with the highest standard of professionalism. The department reports to the City Manager and through him to the Mayor and City Council. Community Development is committed to the Community Vision of the Ofﬁ cial Community Plan to ensure the City of North Vancouver will remain and continue to be “…a vibrant, diverse and highly livable community that strives to balance the social, economic and environmental needs of our community locally”. Sustainability continues to be a primary goal of Community Development.

Community Development Customers

• City Residents • The Development Community • The Business Community • Mayor and Council • City Manager’s ofﬁ ce • Other City departments and agencies. • Other levels of government, other municipalities, community agencies, boards and commissions

Current Services Provided

• Development Planning for the City • Development Planning for City-owned Lands • Community Planning • Business Licensing and Compliance • Permits and Inspections • Department Management and Administration

Development Planning for the City

Development Planning functions include: negotiating land use and development proposals received from City’s residents and developers, completing long-term development plans, studies and guidelines, and achieving the directives of Mayor and Council, and the goals and objectives of the Ofﬁ cial Community Plan.

THE CITY OF NORTH VANCOUVER 95 2010 OPERATING PLAN

Development Planning for City-owned Lands

Staff work collaboratively to determine options and preferred development proposals for City owned development sites.

Community Planning

The Community Planning division provides an annual work program for Council’s review and it responds to emerging issues as directed by Council. The work program is made up of a variety of evolving current and ongoing issues such as: social and community issues, maintaining and improving the social health of the community, youth development and programs; seniors’ programs, and dealing with homelessness.

Business Licensing and Compliance

Under the supervision of the Manager, Permits and Inspections, this division is responsible for issuing Business Licenses and ensuring compliance to various regulations. This division consistently reviews and implements opportunities to increase efﬁ ciencies in its business process, such as online payment of business licensing fees.

Permits, Licenses, and Inspections

This division is responsible for processing applications for building, electrical and plumbing permits. As part of this process, this division completes all compliance inspections according to current and regulatory and legislative codes. This division also responds to the directives of Mayor and Council. It answers questions and queries from residents and business communities when needed. Finally, this division contacts other municipalities’ Inspection divisions to ensure we are on track with current best business practices.

Department Management and Administration

The Director and his Managers provide direction and leadership to the department. The Administrative Support Group provides customer service, clerical and administrative support to the technical and managerial staff. This group maintains various department and corporate business processes including ﬁ nancial, administrative and records management.

96 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Signiﬁ cant Issues and Trends

Next Ofﬁ cial Community Plan

It will be an exciting year for Community Development as we embark on the creation of the City’s next Ofﬁ cial Community Plan (OCP) with the working title, Ofﬁ cial Community Plan 2021 and Beyond.

As the 2021 and Beyond title indicates the vision and focus of the next OCP will be ﬁ rmly placed in the City’s future and becomes part of the City’s long term plan, and the new OCP will supplement and possibly help to implement some of the goals of the recently published The City of North Vancouver’s 100 Year Sustainability Vision.

Sustainability will remain the overriding principle of the 2021 and Beyond OCP. However, some of the new sustainability challenges of the next OCP will be in terms of global climate change and the City’s effort to meet the provincially legislated green house gas emission target; and the new and greater emphasis on energy consumption and emissions.

Part of the process of moving forward is to look back at what we have accomplished since the 2002 OCP by reviewing the targets, goals and objectives of the last plan. In a larger regional context, we also need to take into considerations how the City’s next OCP will complement the goals and aspirations of the Metro Vancouver’s Regional Plan.

The next OCP will once again be a collaborative effort with contributions from all of the City’s various departments, and Mayor and Council. However, one of the new goals of the 2021 and Beyond OCP will be far greater participation, contribution and communication by and with the community and various stakeholders.

Construction Activity

The level of construction activity was very challenging in 2009, as the City reﬂ ected the wider global economic climate. Fortunately, the City’s institutional and commercial construction activities have provided and will continue to provide a certain amount of economic stability during this uncertain time. Some of these types of projects are: development along the Marine Drive corridor, redevelopments and seismic upgrades at various North Vancouver School District school sites and School District ofﬁ ce, the redevelopment of City Hall, upgrades to Lions Gate Hospital (including the North Shore Hospice) and other anticipated port redevelopments.

The volume of residential permitting is expected to pick up in the last half of 2010, perhaps not to pre 2009 levels but likely to historical norms. Several projects have been approved in previous years and some of them are likely to be taken off the shelf. In addition development application activity for residential and mixed use projects consistent with the City’s plans is expected to increase in 2010 setting the stage for continuing development in 2011 and beyond.

THE CITY OF NORTH VANCOUVER 97 2010 OPERATING PLAN

Business Licensing

Business licensing will remain consistent as it has in the past few years due to a strong business base in the City. The anticipated commercial and institutional construction activities will help keep the level of business licensing activities constant even in the current economic climate.

Stafﬁ ng

Approved Complement: Regular Full-time 31.0

98 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Community Development Revenue

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1710 4,650 5,849 -1,199 4,650 0 PERMITS & INSPECTIONS Development Approvals 1730 69,000 68,140 860 69,000 0 Permits and Fees 1770 2,100,000 1,191,538 908,462 1,700,000 -400,000 Intermunicipal Program 1800 27,050 33,675 -6,625 27,050 0 Business License 1900 930,000 962,491 -32,491 980,000 50,000 Total Permits & Inspections 3,126,050 2,255,844 870,206 2,776,050 -350,000 COMMUNITY PLANNING Community Planning 1920 0 9,214 -9,214 0 0 Total Community Planning 0 9,214 -9,214 0 0

Total Community Development Revenues 3,130,700 2,270,906 859,794 2,780,700 -350,000

THE CITY OF NORTH VANCOUVER 99 2010 OPERATING PLAN

Community Development Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1710 357,200 403,090 -45,890 386,700 29,500 Comm Dev Budget Savings 1717 -15,000 -15,000 0 -15,000 0 Total Administration 342,200 388,090 -45,890 371,700 29,500 DEVELOPMENT PLANNING Development Planning 1720 679,900 656,865 23,035 751,800 71,900 Total Development Planning 679,900 656,865 23,035 751,800 71,900 PERMITS & INSPECTIONS Permits and Inspections 1760 1,161,364 1,114,605 46,759 1,146,064 -15,300 Total Permits & Inspections 1,161,364 1,114,605 46,759 1,146,064 -15,300 LICENSES Intermunicipal Program 1800 15,200 15,888 -688 15,200 0 Business License 1900 116,900 112,145 4,755 130,400 13,500 Total Property Use & Licenses 132,100 128,033 4,067 145,600 13,500 COMMUNITY PLANNING Community Planning 1920 485,300 500,523 -15,223 539,300 54,000 Total Communtiy Planning 485,300 500,523 -15,223 539,300 54,000 YOUTH SERVICES Youth Services Worker 8305 99,100 91,984 7,116 102,150 3,050 Total Youth Services 99,100 91,984 7,116 102,150 3,050 HERITAGE PLANNING Heritage Planning 1950 10,500 2,235 8,265 5,250 -5,250 Total Heritage Planning 10,500 2,235 8,265 5,250 -5,250 Sub Total Community Development 2,910,464 2,882,335 28,129 3,061,864 151,400

COMMITTEES AND AGENCIES Advisory Committees 152,949 143,646 9,303 145,334 -7,615 Task Committees 20,000 12,500 7,500 20,000 0 Outside Agencies 697,632 679,564 18,068 712,800 15,168 Total Committees and Agencies 870,581 835,710 34,871 878,134 7,553

Total Community Development Expenses 3,781,045 3,718,045 63,000 3,939,998 158,953

100 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

FINANCE Mission

Our mandate is to protect and promote the City’s long-term fi nancial health and sustainability, and to provide fi nancial and corporate leadership for the City while fulfi lling our statutory responsibilities.

We ensure that Mayor and Council, the public and departments receive the best possible fi nancial information, support, advice and direction. With professionalism and openness we safeguard the assets of the City, fulfi ll our responsibilities under the Local Government Act and Community Charter, communicate fi nancial information clearly, and plan for the long-term fi scal sustainability of our city.

Our Guiding Principles

• Play a leadership role in the City of North Vancouver; strive for excellence • Treat each other and customers with dignity, trust and respect • Look at all issues with a fresh perspective and develop creative solutions • Set realistic expectations and deadlines within a climate of limited resources • Maximize the value of all City resources for the beneﬁ t of all

Finance Department Customers

• Citizens of the City • Mayor and Council • City Manager’s Ofﬁ ce • Departments of the City • Outside agencies, boards and commissions • Other levels of government

Current Services Provided

Financial Planning/Budgeting

• 5-Year Program planning • 10-Year Project planning • Long term asset management • Position budgeting • Budgeting for agencies, boards and commissions • Fiscal Sustainability Planning

Purchasing/Risk Management/Vehicle Fleet

• Corporate purchasing • Insurance claims and risk management • Management of City pool vehicles

THE CITY OF NORTH VANCOUVER 101 2010 OPERATING PLAN

Accounting/Taxation/Internal Reporting

• Financial record keeping, including agencies, boards and commissions • Creation and monitoring of accounting policies and procedures • Annual fi nancial statements • Accounts payable and receivable • Banking and cash management • Investment management • Payroll and benefi ts accounting • Property tax calculation, collections, information • Administration of Local Services taxation • Water, Sewer, Solid Waste – shared service agreements, rates, utility modeling, fi nancial management, regional fi nancing issues • Long term asset accounting • GST/PST/HST accounting and issues • Senior government grants: application, administration, and fulfi llment of requirements

General Government Services

• Support for Directors’ Team, Civic Projects Team, Major Projects Team • Participation in Corporate initiatives and task forces • Council / Public information requests • Financial reports • Joint service delivery agreements – negotiation and administration

Special Projects

Asset Accounting • Finance has completed the process of implementing a ﬁ xed asset ledger to meet accounting requirements due in 2010. With the development of this ledger, we now have, for the ﬁ rst time, an inventory and value for all assets owned and managed by the City. Further development of accounting in this area will require resources from Finance over the next several years and will be ongoing into the future.

Lonsdale Energy Corporation (LEC) • Operation of the City’s energy corporation continues to challenge our department in terms of resource requirements. The City can be proud of its groundbreaking efforts in this community energy project. We are now moving towards integrating LEC more closely with the City’s overall GHG reduction goals.

102 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Long Term Tax Strategy • The successful development and implementation of a Long Term Tax Strategy for the City, in co-ordination with the City’s Economic Development and Tourism Strategy has been a major ongoing initiative. In 2010, we will continue to move towards a business tax rate multiple that is at or below the median for the region.

Permissive Tax Exemption Policy • The City’s new Permissive Tax Exemption Policy is now in the implementation phase, with a major review of all current exemptions being co-ordinated by Finance

Utility Rates Model • Working with Engineering, Finance has developed a new, more equitable rates model for City Utility charges which will be implemented by Council over the next several years. Accomodation of regional cost increases will provide a major challenge for the utilities, especially for the Zero Waste challenge, and the treatment of sanitary sewage. Finance is working with the region to investigate IRM models to manage these costs.

GHG Accounting • The City seeks to reduce GHG emissions to as close to zero as possible. To achieve this, the City is developing a corporate culture and community engagement approach that fosters innovation and excellence in climate action. The City has established a Climate Action Task Force, of which Finance is a member, to achieve a more coordinated City response to Climate Action. Finance’s contribution will be to both identify ways in which City assets can be used more effectively to reduce corporate GHG’s, and to suggest mechanisms through pricing and taxation to support community GHG reduction. • The City is also now required, through its participation in the Provincial CARIP ( Climate Action Revenue Incentive Program), to account for all energy use by the City corporately. Finance has already established a corporate offset account for air travel, and is working to identify other potential offset requirements, as well as opportunities.

Signiﬁ cant Issues and Trends

The City has experienced signiﬁ cant residential construction growth the past few years. In 2009, this slowed somewhat, but not as much as was seen elsewhere in the Lower Mainland. The construction outlook for 2010 remains positive. Nevertheless, accommodating service costs for new growth will pose signiﬁ cant challenges in future.

The City is in the process of reviewing its service delivery models, particularly with respect to the establishment of appropriate user fees, and will continue to seek efﬁ ciencies in this area.

THE CITY OF NORTH VANCOUVER 103 2010 OPERATING PLAN

New requirements to account for ﬁ xed assets, which will be supported by the new ﬁ xed asset system, are under development. The City will be challenged to fund its infrastructure gap, even though we have built on the thrift of previous generations, and continue to strive towards a rational model of infrastructure investment funding. Finance will continue to focus attention on the magnitude of this issue, seeking new and innovative ways to ensure that the infrastructure gap can be closed.

New standards have also been developed to present the City’s ﬁ nancial information in more meaningful functional segments, including:

• Public Safety • Public Works • Leisure, Culture, and Community Services • General Government and Support Services

Stafﬁ ng

Approved Complement: Regular Full-time 25.0 Regular Part-time 2.0

104 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Finance Revenue

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

PURCHASING Purchasing 2130 5,008 9,157 -4,149 10,000 4,992 Vehicle Fleet 2160 37,000 0 37,000 0 -37,000 Total Purchasing 42,008 9,157 32,851 10,000 -32,008

ACCOUNTING & TAXATION Treasury 2192 1,730,000 2,090,619 -360,619 1,730,000 0 Taxation 2302 3,380,613 3,689,410 -308,797 3,592,519 211,906 Other Revenue 2303 176,850 89,236 87,614 189,200 12,350 Total Accounting & Taxation 5,287,463 5,869,265 -581,802 5,511,719 224,256

Total Finance Operations Revenues 5,329,471 5,878,422 -548,951 5,521,719 192,248

FINANCE CORPORATE Fin Plan Contingency 2401 1,000,000 1,229,946 -229,946 1,000,000 0 Planning 2420 0 160,771 -160,771 0 0 Council Grants 8401 0 381 -381 0 0 Total Finance Corporate 1,000,000 1,391,098 -391,098 1,000,000 0

Operating Reserves 1,479,167 0 1,479,167 3,061,399 1,582,232

Total Finance Revenues 7,808,638 7,269,520 539,118 9,583,118 1,774,480

Property Tax Property Value Taxes 2301 39,831,200 39,780,578 50,622 41,916,200 2,085,000 Total Property Tax 39,831,200 39,780,578 50,622 41,916,200 2,085,000

Taxes for Other Governments Taxes for Other Gov't 2304 36,343,520 36,334,955 8,565 37,298,540 955,020 Total Taxes for Other Governments 76,174,720 76,115,533 59,187 79,214,740 3,040,020

THE CITY OF NORTH VANCOUVER 105 2010 OPERATING PLAN

Finance Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

GENERAL GOVERNMENT SERVICES Administration 2110 481,082 462,106 18,976 439,099 -41,983 Public Process 1315 19,417 0 19,417 0 -19,417 Fin Budget Savings 2117 -15,000 -15,000 0 -15,000 0 Sustainability 2450 113,800 103,477 10,323 118,300 4,500 Total General Government 599,299 550,582 48,717 542,399 -56,900

PURCHASING Purchasing 2130 205,500 214,270 -8,770 221,800 16,300 Vehicle Fleet 2160 33,500 27,604 5,896 33,500 0 Risk Management 2150 286,600 409,505 -122,905 277,500 -9,100 Total Purchasing 525,600 651,379 -125,779 532,800 7,200

ACCOUNTING & TAXATION Accounting 2170 383,644 406,836 -23,192 405,444 21,800 Accounts Payable 2180 1,500 5,536 -4,036 6,200 4,700 Treasury 2192 81,000 118,557 -37,557 81,000 0 Taxation 2302 678,500 546,083 132,417 681,600 3,100 Total Accounting & Taxation 1,144,644 1,077,011 67,633 1,174,244 29,600

FINANCIAL PLANNING & PAYROLL Financial Planning 2400 181,000 174,139 6,861 210,384 29,384 Payroll 2200 175,000 108,005 66,995 182,300 7,300 Council Grants 8401 50,000 38,423 11,577 50,000 0 Travel Grants 8410 2,500 500 2,000 2,500 0 Total Financial Planning & Payroll 408,500 321,067 87,433 445,184 36,684

Total Finance Operations Expenses 2,678,043 2,600,039 78,004 2,694,627 16,584

FINANCE CORPORATE Other Revenue 2303 0 11,746 -11,746 0 0 Fin Plan Contingency 2401 1,000,000 1,229,946 -229,946 1,000,000 0 Planning 2420 3,854,555 4,444,423 -589,868 4,234,555 380,000 Total Finance Corporate 4,854,555 5,686,114 -831,559 5,234,555 380,000

Operating Reserves 1,479,167 0 1,479,167 3,061,399 1,582,232

Total Finance Expenses 9,011,765 8,286,153 725,612 10,990,581 1,978,816

Taxes for Other Government Taxes for Other Gov't 2304 36,343,520 36,334,955 8,565 37,298,540 955,020 Total Taxes for Other Governments 36,343,520 36,334,955 8,565 37,298,540 955,020

106 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

CORPORATE SERVICES Mission

The mission of the Corporate Services Department is to provide professional, effective, and efﬁ cient delivery of City services to the community in the areas of: economic development, bylaw enforcement, information services, communications, land administration, facilities and special projects. The Corporate Services Department services the community as well as all City departments.

Corporate Services Department Customers

• City Council • General Public • Media • Departments • Business Community • External agencies, boards and commissions

Current Services Provided

• Bylaw Services • Cemetery Management • City Lands Administration • Real Estate Appraisal and Analysis • Civic Facility Management • Property Negotiation • Communications and Public Relations • Corporate Emergency Planning • Economic and Tourism Development • Film Industry Support • Information Technology Services • Wharf Management • Special Projects

Stafﬁ ng

Approved Complement: Regular Full-time 46.0 Regular Part-time 1.0

THE CITY OF NORTH VANCOUVER 107 2010 OPERATING PLAN

Corporate Services Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ECONOMIC DEVELOPMENT Economic Development 1150 0 41,281 -41,281 0 0 Tourism Development Fund 1151 25,000 18,889 6,111 25,000 0 The Pier 1153 10,000 6,000 4,000 10,000 0 Pier Pocket Cruises 1154 0 11,047 -11,047 0 0 Total Economic Development 35,000 77,218 -42,218 35,000 0

COMMUNICATIONS & PUBLIC RELATIONS Legal Advertising 1162 40,000 22,350 17,650 40,000 0 Total Communications & Public Relations 40,000 22,350 17,650 40,000 0

BYLAW ENFORCEMENT ByLaw Enforcement 1392 656,650 750,344 -93,694 838,000 181,350 Total Bylaw Enforcement 656,650 750,344 -93,694 838,000 181,350

BYLAW DISPUTE ByLaw Dispute 1396 17,000 15,865 1,135 17,000 0 Total ByLaw Dispute 17,000 15,865 1,135 17,000 0 PROPERTY USE Property Use 1820 0 430 -430 0 0 Total Property Use 0 430 -430 0 0

FILMING Filming Admin 1360 95,000 41,862 53,138 95,000 0 Youth in Film 1362 0 4,250 -4,250 0 0 Total Filming 95,000 46,112 48,888 95,000 0

GIS Support 2540 0 675 -675 0 0 Total IT 0 675 -675 0 0 LANDS Parking 1973 310,000 393,314 -83,314 310,000 0 Total Lands 310,000 393,314 -83,314 310,000 0

FACILITIES MANAGEMENT Facilities Management 2140 2,500 685 1,815 2,500 0 Total Facilities Management 2,500 685 1,815 2,500 0

PROPERTY MANAGEMENT Property Management 1971 530,003 560,184 -30,181 530,003 0 Total Property Management 530,003 560,184 -30,181 530,003 0

ANIMAL CONTROL Animal Control 8210 35,200 40,913 -5,713 36,000 800 Total Animal Control 35,200 40,913 -5,713 36,000 800

Total Corporate Services Revenues 1,721,353 1,908,091 -186,738 1,903,503 182,150

108 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Corporate Services Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 1210 184,100 252,819 -68,719 196,400 12,300 CS Budget Savings 1217 -15,000 -15,000 0 -15,000 0 Total Administration 169,100 237,819 -68,719 181,400 12,300

ECONOMIC DEVELOPMENT Economic Development 1150 216,860 215,029 1,831 223,460 6,600 Tourism Development Fund 1151 25,000 18,889 6,111 25,000 0 The Pier 1153 45,000 22,675 22,325 24,900 -20,100 Pier Pocket Cruises 1154 0 9,788 -9,788 0 0 Total Economic Development 286,860 266,381 20,479 273,360 -13,500

COMMUNICATIONS & PUBLIC RELATIONS Comm & Public Relations 1160 281,500 298,952 -17,452 295,300 13,800 Publications 1161 30,000 13,418 16,582 26,500 -3,500 Legal Advertising 1162 50,000 53,679 -3,679 44,000 -6,000 Community Advertising 1163 95,000 118,673 -23,673 89,500 -5,500 Community Report 1164 10,000 2,279 7,721 8,800 -1,200 Web Management 1165 30,000 18,187 11,813 20,600 -9,400 Total Communications & Public Relations 496,500 505,189 -8,689 484,700 -11,800

BYLAW ENFORCEMENT ByLaw Enforcement 1392 622,071 636,551 -14,480 635,771 13,700 Total ByLaw Enforcement 622,071 636,551 -14,480 635,771 13,700

BYLAW DISPUTE ByLaw Dispute 1396 22,600 15,003 7,597 22,900 300 Total ByLaw Dispute 22,600 15,003 7,597 22,900 300

PROPERTY USE Property Use 1820 112,657 113,160 -503 143,957 31,300 Total Property Use 112,657 113,160 -503 143,957 31,300

FILMING Filming Admin 1360 60,000 9,203 50,797 60,000 0 Youth in Film 1362 0 4,250 -4,250 0 0 Total Filming 60,000 13,453 46,547 60,000 0

STRATEGIC PLANNING Strategic Planning 2640 15,000 0 15,000 4,660 -10,340 Total Strategic Planning 15,000 0 15,000 4,660 -10,340

THE CITY OF NORTH VANCOUVER 109 2010 OPERATING PLAN

Corporate Services Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance INFORMATION TECHNOLOGY Admin IT 2510 -333,052 -343,470 10,418 -425,078 -92,026 Application Support 2530 912,765 856,918 55,847 919,465 6,700 Web Support 2535 70,295 66,450 3,845 63,495 -6,800 GIS Support 2540 232,990 214,140 18,850 229,690 -3,300 Server Network Support 2545 530,955 618,959 -88,004 703,355 172,400 PC Support 2550 368,405 360,165 8,240 371,905 3,500 Telecom Support 2555 339,540 338,969 571 338,740 -800 Total Information Technology 2,121,898 2,112,131 9,767 2,201,572 79,674

LANDS City Lands 1960 302,300 251,798 50,502 264,900 -37,400 Parking 1973 45,000 85,620 -40,620 51,000 6,000 Real Estate 1980 16,020 12,487 3,533 16,020 0 Public Trans Alternative 1543 9,500 4,749 4,751 7,500 -2,000 Total Lands 372,820 354,654 18,166 339,420 -33,400

FACILITIES MANAGEMENT Facilities Management 2140 445,735 561,688 -115,953 554,335 108,600 Total FACILITIES MANAGEMENT 445,735 561,688 -115,953 554,335 108,600

PROPERTY MANAGEMENT Property Management 1971 448,304 433,373 14,931 448,304 0 Total Property Management 448,304 433,373 14,931 448,304 0

ANIMAL CONTROL Animal Control 8210 148,588 155,089 -6,501 151,888 3,300 Total Animal Control 148,588 155,089 -6,501 151,888 3,300

Sub Total Corporate Services 5,322,133 5,404,489 -82,356 5,502,267 180,134

ADVISORY COMMITTEES Emergency Planning 3000 8,800 9,185 -385 9,100 300 General Preparedness 3010 39,629 24,094 15,535 30,629 -9,000 Total Advisory Cmtee 48,429 33,279 15,150 39,729 -8,700

OUTSIDE AGENCIES NSEMO-Non Shared 8205 164,706 183,416 -18,710 170,897 6,191 NV Chamber of Commerce 8500 41,975 41,975 0 41,975 0 VCH-Municipal Services 3350 28,398 10,625 17,773 28,398 0 Total Outside Agencies 235,079 236,016 -937 241,270 6,191

TASK COMMITTEES Noise Control Committee 3330 3,965 0 3,965 0 -3,965 Waterfront Ind'l Noise 3331 10,146 33 10,113 5,146 -5,000 Total Task Committees 14,111 33 14,078 5,146 -8,965

Total Corporate Services Expenses 5,619,752 5,673,817 -54,065 5,788,412 168,660

110 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

FIRE Mission

To safeguard and serve our community through the promotion and provision of education, prevention, emergency medical, and ﬁ re services in protecting life, property and the environment.

Fire Department Customers

• Residents of our community • Business owners and operators in our community • Visitors to our community • Mayor and Council • All City Departments • Outside agencies, boards, and commissions • Other levels of government

Current Services Provided

North Vancouver City Fire Department is a multi-faceted provider of services that include:

Administration

• Manage all Fire Department functions • Annual Report • Quarterly Statistical Reports • Training and Development • Recruitment of staff • Payroll entry and recording • WCB reporting • Web Site and FireNet coordination • Fire department policies and procedures

Fire Apparatus

• Maintenance and repair of all ﬁ re apparatus and equipment • Annual government inspection of apparatus • Research and input on new apparatus and equipment • Liaison with Facilities Manager with regards to the Fire Station • Assisting purchasing with the preparation of tender documents • Annual testing of breathing air • Annual testing of ladders and ﬁ re hose

THE CITY OF NORTH VANCOUVER 111 2010 OPERATING PLAN

Fire Operations

• Firefi ghting • Emergency Medical Assistance • Hazardous Material Spills and Dangerous Goods Incidents • High Angle Rescue • Motor Vehicle Accidents • Marine Firefi ghting • Coordination and training of all staff. Some examples are as follows: • Installation and training of on-truck computer system • In-house Fire Offi cers Course • In-house FSI (Fire Service Instructors Course) • Emergency Vehicle Operations Course • In-house Auto Extrication Course • FMR, AED and Spinal re-certifi cations • Fire Boat Operators Course

Fire Prevention

Fire Prevention Inspections are conducted through a regular system of inspections which is established by the Assistant Chief, Prevention, on behalf of Council, as required by the Fire Services Act and modiﬁ ed throughout the year as may be necessary.

• Conduct initial inspection of new business license applications, new building occupancies, and fi re protection systems. • Receive, review and comment on plans for new buildings, occupancies, and alterations, modifi cations and renovations to structures, including Fire Department access, fi re protection and life safety systems. • Provide an inspection program that will meet FSA requirements. • Conduct initial inspection of complaints. • Conduct follow-up inspections when possible and as necessary.

Fire Investigations are conducted as per the Fire Services Act to determine origin and cause and to determine if due to accident, negligence or design.

• Conduct fi re investigations of all fi res within our municipality within three days. • Obtain Canadian Fire Investigation School Certifi cation for Fire Investigators. • Continue the North Shore Fire Investigation School, a program started in 1996. • Enforcement is exercised to achieve compliance with codes and ensure fi re safety. • Fire code violations are enforced as necessary to gain compliance with the appropriate codes and standards. Enforcement includes violation reports, letters, tickets and orders. • Conduct initial inspection of tenant changes to buildings and occupancies. • Upgrade bylaws to provide greater enforcement opportunities and cost recovery.

112 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

• Education is provided to create public awareness and to motivate the proper ﬁ re safety behavior. Education is provided to business owners, building owners, elementary school students and the general public. • Conduct an education program within our community attempting to ensure that at least one operational smoke alarm is installed in all residential occupancies. • Visit every public school in the City of North Vancouver and discuss ﬁ re and life safety with the over 2,200 students at least once in 2010. • Conduct Town Hall Meetings with business and building owners regarding BC Fire Code requirements, issues, and upgrades.

Stafﬁ ng

Approved Complement: Regular Full-time 66.0

THE CITY OF NORTH VANCOUVER 113 2010 OPERATING PLAN

Fire Department Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

SUPPORT PROGRAMS Fire Operations 4030 5,000 309 4,691 5,000 0 Fire Prevention 4040 5,000 8,666 -3,666 5,000 0 Total Fire Dept Support Programs 10,000 8,975 1,025 10,000 0

Total Fire Department Revenues 10,000 8,975 1,025 10,000 0

Fire Department Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 4010 998,642 1,020,324 -21,682 1,024,942 26,300 Fire Budget Savings 4017 -15,000 -15,000 0 -15,000 0 Total Administration 983,642 1,005,324 -21,682 1,009,942 26,300

SUPPORT PROGRAMS Fire Apparatus 4020 298,227 366,759 -68,532 303,427 5,200 Fire Operations 4030 5,431,329 6,247,110 -815,781 5,593,629 162,300 Fire Prevention 4040 489,063 591,452 -102,389 517,163 28,100 Dispatch Services 4044 257,156 262,314 -5,158 271,646 14,490 Total Fire Dept Support Programs 6,475,775 7,467,635 -991,860 6,685,865 210,090

Total Fire Department Expenses 7,459,417 8,472,960 -1,013,543 7,695,807 236,390

114 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

ROYAL CANADIAN MOUNTED POLICE (RCMP) - NORTH VANCOUVER DETACHMENT Mission

The RCMP is Canada’s national police service. Proud of our traditions and conﬁ dent in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Vision

We will: • Be a progressive, proactive and innovative organization; • Provide the highest quality service through dynamic leadership, education and technology in partnership with the diverse communities we serve; • Be accountable and efﬁ cient through shared decision-making; • Ensure a healthy work environment that encourages team building, open communication and mutual respect; • Promote safe communities; and, • Demonstrate leadership in the pursuit of excellence.

Core Values of the RCMP

Recognizing the dedication of all employees, we will create and maintain an environment of individual safety, well-being and development.

We are guided by: • Accountability • Respect • Professionalism • Honesty • Compassion • Integrity

RCMP Detachment Clients

• Residents and businesses of North Vancouver (City, District and First Nations) • Mayors and Councils • Community groups and agencies • Visitors and Tourists to North Vancouver • RCMP ‘E’ Division Headquarters • Other levels of government

THE CITY OF NORTH VANCOUVER 115 2010 OPERATING PLAN

Current Services Provided

• Enforcement and Investigation (Provincial and Federal Statutes / Legislation and Municipal By-laws) • Crime Prevention/Youth Intervention • Services to Victims of Crime

Signiﬁ cant Issues and Trends

The North Vancouver Detachment’s (the Detachment’s) Annual Performance Plan (APP) is an accountability document used to identify the primary areas of concern (issues and trends) for the North Vancouver RCMP. The issues are drawn from ongoing, formal and informal feedback from elected ofﬁ cials, the community, youth, and the Squamish and the Tsleil-Waututh Nations.

Through consultation, the APP aligns the goals and objectives of the Detachment with those of the City and District of North Vancouver. The goals are clearly articulated in the APP and are measurable allowing for the detachment to gauge progress, successes and identify areas requiring more attention.

Issues focused on during the 2009 / 2010 ﬁ scal year were:

Organized Crime and Drugs • Focus on violence associated with drug use and trafﬁ cking through the following initiatives: • Increase communication and awareness of the impact and affects of drug use. • Increase enforcement and prosecutions for drug trafﬁ cking. • Increase utilization of volunteers in delivery of awareness programs.

Trafﬁ c & Road Safety • Focus on seatbelt, speeding, impaired driving, and intersection enforcement through the following initiatives: • Create and implement a communication strategy regarding road safety. • Increase enforcement using available police resources. • Form partnerships with other government agencies to assist with enforcement. • Increase impaired charges (Administrative Driving Prohibition, 24-hour Driving Prohibition and Criminal Code charges). • Conduct internal training seminars on impaired driving investigations.

116 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Contribute to Safer Youth • Focus on youth at risk through the following initiatives: • Increase the number of curfew checks of proliﬁ c young offenders. • Utilize community partners and media to educate youth and the community. • Evaluate youth programs for continued effectiveness.

Crime Reduction Strategy • Focus on crime reduction through the following initiatives: • Implement a crime reduction strategy / public safety plan. • Employ crime analysts to identify crime hotspots. • Focus enforcement on proliﬁ c/chronic offenders.

Build Capacity through Leadership: • Focus on leadership, health, safety and wellness through the following initiatives: • Deploy resources to strategically meet demands. • Develop a health and wellness plan fostering a healthy workplace. • Respond to the recommendations of the North Shore Police Review. • Create a communications strategy.

Results of the APP show that the North Vancouver RCMP is on track to meet the aforementioned goals. The 2010 APP is currently under development. Many of the 2009 issues pertain to the community’s quality of life which will carry forward to 2010.

The North Vancouver detachment has the Auxiliary Constable program, a uniformed volunteer group. Auxiliary Constables are growing in numbers and offer more police visibility in the community. This heightened presence continues to receive positive accolades and support.

Stafﬁ ng

Police services are shared between the City and District of North Vancouver. As a result, the City and District jointly establish the maximum Member complement for each budget year. Reductions are made to the maximum complement each year to determine resources available to the Detachment. Reductions are made for: a) the Members previously allocated to the Lower Mainland Regional Police Service Integrated Services (and funded separately by the City / District); and, b) the current vacancy rate jointly deemed to align the cost of police services with the current budget. The City’s Approved (maximum) Complement is shown below:

RCMP Approved Complement 64.0 Civilian Approved Complement: Regular Full-time 76.0 Regular Part-time 1.0

THE CITY OF NORTH VANCOUVER 117 2010 OPERATING PLAN

Police Department Revenue

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

SHARED PROGRAMS GBB Facility Operations 4600 2,000 685 1,315 2,000 0 Administration 4610 0 522 -522 0 0 Anti-Graffiti 4649 0 1,253 -1,253 0 0 Net City Shared Programs 2,000 2,459 -459 2,000 0

NON-SHARED (CITY ONLY) PROGRAMS Admin Police Non-Shared 4710 905,742 878,356 27,386 905,742 0 CNV Community Policing 4720 0 3,409 -3,409 0 0 Total Non-Shared (City Only) Programs 905,742 881,765 23,977 905,742 0

Police Contract Reserve 400,000 0 400,000 400,000 0

Total Police Revenues 1,307,742 884,224 423,518 1,307,742 0

118 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Police Department Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

SHARED PROGRAMS GBB Facility Operations 4600 496,070 487,531 8,539 507,670 11,600 Administration 4610 3,074,262 2,864,547 209,715 3,176,559 102,297 Telecom 4620 1,750,300 1,868,835 -118,535 1,849,900 99,600 North Shore Dispatch 4621 183,800 179,222 4,578 183,800 0 Keep of Prisoners 4630 271,400 309,032 -37,632 280,800 9,400 General Programs 4640 0 74 -74 0 0 Victim Services 4641 291,161 188,264 102,897 266,659 -24,502 Crime Prevention 4642 11,800 8,422 3,378 11,210 -590 Block Watch 4643 19,400 11,548 7,852 18,430 -970 Auxiliary Police 4644 69,000 46,101 22,899 69,000 0 Bicycle Patrol 4645 15,000 10,539 4,461 15,000 0 F.A.R.P. 4646 8,000 1,095 6,905 8,000 0 NV Citizen Patrol 4647 5,000 113 4,887 0 -5,000 Anti-Graffiti 4649 0 1,283 -1,283 0 0 D.A.R.E. 4653 5,000 4,022 978 4,750 -250 Spurs Cadet Program 4655 15,000 1,537 13,463 10,000 -5,000 Fleet Vehicles 4660 20,800 6,381 14,419 20,800 0 Total Shared Programs 6,235,993 5,988,546 247,447 6,422,578 186,585 Including Recovery for Shared Revenue Recovery for Shared Costs 4701 -3,366,356 -3,233,434 -132,922 -3,467,112 -100,756 Net City Shared Programs 2,869,637 2,755,111 114,526 2,955,466 85,829

NON-SHARED (CITY ONLY) PROGRAMS Police Contract 4700 7,892,646 7,892,646 0 8,295,085 402,439 Administration Non-Shared 4710 -200,083 -213,777 13,694 -191,704 8,379 CNV Community Policing 4720 89,930 75,759 14,171 95,184 5,254 Crimestoppers 8220 5,000 5,000 0 5,000 0 Total Non-Shared (City Only) Programs 7,787,493 7,759,628 27,865 8,203,565 416,072

Police Contract Reserve 400,000 0 400,000 400,000 0

Total Police Programs 11,057,130 10,514,739 542,391 11,559,031 501,901

THE CITY OF NORTH VANCOUVER 119 2010 OPERATING PLAN

ENGINEERING, PARKS AND ENVIRONMENT Vision

The City’s Vision is:

To be a vibrant, diverse, and highly liveable community that strives to balance the social, economic and environmental needs of our community. Mission

The City’s Mission is to:

Make our Community Great.

The Engineering, Parks and Environment Department contributes to the City’s Mission by:

Caring for our Community’s natural and built public realm.

Services Provided

Services are delivered through ﬁ ve Divisions:

1. Transportation, Streetscapes & Development 2. Public Works 3. Engineering Planning & Design 4. Parks & Environment 5. Administration Head of Department

Steve Ono, P.Eng., City Engineer

120 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Transportation, Streetscapes & Development Division

Head of Division Doug Pope, P.Eng., Deputy City Engineer

Programs:

Transportation provides planning, and administration for sustainable transportation initiatives: • Mobility of people, services and goods • On-street parking • Trafﬁ c signals, signage and street lighting • Trafﬁ c calming • Transportation demand management planning

Streetscapes provides: • Streetscape planning and design • Integration of transportation with land use, parks & greenways and development planning

Development provides: • Subdivision application processing • Coordination and review of all development applications for public infrastructure impacts. • Regulation of City right of way use and access • Liaison with private utility companies including BC Hydro, Telus, Terasen, Shaw Cable etc.

Signiﬁ cant Goals, 2010

• Implementation of sustainable transportations initiatives • Make system improvements to help set priorities and save time in responding to public enquiries • Update business process to better set priorities for capital plan that considers impacts to the operating plan • Revisit streetscape design standards to build resilient and easily maintained public realm • Continue to implement neighborhood transportation safety improvements • Provide support to VANOC in achieving efﬁ cient transportation network for the Olympic games • Continue to work with developers to build sustainable, easily maintained public realm • Update Subdivision bylaw • Development of streetscape design guidelines for Marine Drive • Investigate feasibility of Urban Agriculture

THE CITY OF NORTH VANCOUVER 121 2010 OPERATING PLAN

Public Works Division

Head of Division Nikii Hoglund, Manager, Public Works

Programs:

Streets Operations provides: Maintenance of: • 136 kilometres of streets • 50 kilometres of lanes • 179 kilometres of sidewalks • 53 trafﬁ c signals • 1700 streetlights • 7 Major bridges

Work includes: • Street cleaning • Ice and snow control • Pavement maintenance • Lane grading • Street sign maintenance • Pavement marking • Vegetation control in rights of way • Streetlights and signal maintenance • Sidewalk maintenance • Grafﬁ ti and vandalism repair on City public property

Utility Operations provides: • Potable water distribution • Sanitary sewage collection • Storm drainage collection • Solid waste collection

Work includes: • Construction and renewal of water, sanitary and storm drainage infrastructure • Operation, maintenance, and repair of water, sanitary and storm systems • Installation of new service connections to all new building and land developments throughout the City • Collection and disposal of refuse, and yard trimmings • Administration of recycling program

Fleet Operations provides: • Management and maintenance of vehicles and equipment for Public Works, Parks, Bylaws, and City pool vehicles

122 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Work includes: • Fleet management including inventory, fuel efﬁ ciency, cost-effectiveness and safety/regulatory compliance • Fleet maintenance • Fleet asset management and timely replacement

Public Works Administration provides: • Processing of payroll and Operations Management System (OMS) data • Response to citizen and internal requests and inquiries • Dispatch of crews to respond to service requests • Information and assistance for infrastructure maintenance and service request response • Budget tracking and analysis for operations

Works Yard Facility Operations provides: • Effective workplace facilities and storage for tools, equipment, materials and belongings • Appropriate emergency equipment for operations • Maintenance of Works Yard facility to meet needs

Signiﬁ cant Goals, 2010

• Implementation of Hansen as new Asset Management System for Streets infrastructure • Integrate Engineering Services with Hansen to retire software that is no longer supported • Undertake a condition assessment for all City sewerage infrastructure • Testing of various snow removal and anti-icing products to determine effectiveness • Actively pursuing “green” ﬂ eet technologies where appropriate and applicable • Continue to pursue section-speciﬁ c strategic goals; with a particular emphasis on improved communication, both inter and intra-divisionally Engineering Planning & Design Division

Head of Division Tony Barber, Manager, Engineering Planning & Design

Programs:

Planning & Design provides: • Public infrastructure records management including as-built drawings • Infrastructure condition assessment • Planning of advanced asset management and renewal of infrastructure • Water, sewer and drainage system administration, planning, design and construction contract administration • Streets design • Lonsdale Energy system piping network planning & design • Topographic survey for infrastructure projects and spatial location • Field data collection for trafﬁ c, rainfall etc.

THE CITY OF NORTH VANCOUVER 123 2010 OPERATING PLAN

Signiﬁ cant Goals, 2010

• Complete network level condition assessment of 140km of asphalt roads • Prepare to address commitments that fall out of the Region’s Liquid Waste Management Plan (e.g. Infl ow and Infi ltration management) • Complete city-wide Ph 2 Detailed assessment of landslide risk on properties identifi ed with a preliminary risk rating of “high” and “very high” • Partner with the North Shore Municipalities and NR Can on the development of hazard risk assessments for various geologic risks on the North Shore • Complete upgrades to the Cotton Road and Marine Drive (Mosquito Creek) bridges and re placement of the Bewicke Avenue (Mosquito Creek) bridge • Represent the City on the North Shore Trade Area Project (Upgrade to Low Level Road) Parks & Environment Division

Head of Division Mike Hunter, Manager, Parks & Environment

Programs:

Parks provides planning, design, maintenance and regulation of: • Parks, greenways and open space • Environmentally Sensitive Areas and Natural Areas • Trees on public lands • Ornamental horticulture on public lands • Turf grass maintenance on public lands • Park sports ﬁ eld maintenance • Park playground maintenance • Operational support for community events in parks • Integration of parks and open space planning with land use, transportation and development • Public engagement for stewardship of the City’s cultural and natural heritage within parks and environmentally sensitive areas

Environment provides: • Contaminated sites management • Air quality management • Habitat restoration and compensation • Implementation of the Environmental Protection Program • Invasive species management • Liaison with external environmental agencies such as, Fisheries and Oceans Canada, Environment Canada, Ministry of Environment, and the Metro Vancouver • Civic operations environmental performance improvements • Environmental policy planning and implementation • Environmental education • Climate Action • Pesticide Reduction • Coordination of Greenhouse Gas Emissions Reduction Local Action Plan • Solid waste policy planning and waste reduction

124 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Cemetery program provides: • Maintenance of the North Vancouver Cemetery • Capital improvements

Signiﬁ cant Goals 2010

• Complete Parks Master Plan update • Complete the Keith Road Greenway • Complete the Heywood Park Washroom and playground replacement • Complete Chris Zuehlke Memorial Field Upgrades

Administration

Head of Division Steve Ono, P.Eng., City Engineer

Administration provides:

• Departmental leadership & direction • Inter-departmental and intra-departmental teamwork and coordination • Administrative, clerical and secretarial support • Short range and long range strategic planning • Alignment of budget and staff resources with City priorities • Liaison with relevant external agencies including Metro Vancouver, TransLink, Federal Government, Provincial Government, other Local Governments, First Nations

Signiﬁ cant Goals, 2010

• Develop plan for disposal/recovery of construction excavation spoil • Deliver services to ensure successful operation of Lower Lonsdale Transportation hub during 2010 Winter Olympic Games in cooperation with VANOC • Establish succession for Superintendent of Utilities • Implement staff developmental feedback program for supervisors to enhance succession • Report out on principles upon which to prioritise sustainable transportation initiatives

THE CITY OF NORTH VANCOUVER 125 2010 OPERATING PLAN

Signiﬁ cant Departmental Accomplishments, 2009

• Completed Lower Lonsdale west Traffi c Calming Plan • Completed strategic transportation implementation plan for City of North Vancouver • Completed micro-simulation traffi c model for Keith Road at Grand Boulevard • Spirit Trail construction of Mosquito Creek Marina to Forbes leg complete • Greenhouse Gas corporate and community emissions updated, and community engagement plan prepared pursuant to Greenhouse Gas Action Plan • Worked with IT and Finance to implement Hansen Operations Management System for advanced asset management • Implemented training program for supervisors to provide developmental feedback and create development plans for their staff to enhance succession • Successfully secured federal infrastructure grants for the Keith Road Greenway, Chris Zuehlke Memoral Field, replacement of the Heywood Park playground and washroom and Larson Road Bike Lanes • Completed the Queen Mary Community Garden • Successfully implemented a multi-faceted community outreach program for reducing energy and greenhouse gas emissions • Completed the reconstruction of the Wagg Park pond, with the associated habitat and storm water management enhancements • Corporate energy management team and annual energy and emissions reporting system established • Spill response training delivered to all operations staff • Community greenhouse gas reduction outreach program launched with school workshops and home energy effi ciency outreach • Windstorm restoration project complete in Loutet and Kealy Woods Parks • Cosmetic Pesticide Use Bylaw adopted

Signiﬁ cant Issues & Trends

External

• Severe Weather - including high winds, snow, and heavy rain is raising need for staff response at all hours and greater emphasis on emergency preparedness • Steep Slope Hazards - recent landslide events in other municipalities has placed greater emphasis on slope assessment and risk mitigation • Graffi ti, Vandalism & Homelessness – rising trend hass placed greater resource and fi nancial demands for response and cleanup by City staff; complicated by the 2008 court decision in Victoria enabling erection of temporary shelter by homeless on public land • Global economic concerns – may have negative fi nancial implications for the City, but may also prove benefi cial because of lower costs for construction, fuel and energy • Land Development Activity – Global economic concerns has caused land development activity to slow. However, large projects in progress or anticipated in 2010 include: In progress • 116 W 23rd • 879 Marine Drive • Pier, Phase 2 & 3 • Ridgeway Elementary School renovations

126 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Anticipated • Lonsdale Elementary School site • Carson Graham School renovations

(Major developments plus many small developments drives demand for design review, inspection, response to neighbourhood concerns, and installation of new services such as water, sewer and storm connections.)

• Aging Park Infrastructure – aging infrastructure in parks such as at Boulevard Park, Waterfront Park, Heywood Park and Hamersley Park along with rising demand and limited resources for renewal is driving need for interim strategies by staff to maintain safety • Senior Government Programs – such as Asia Pacifi c Gateway, Building Canada, and Local Motion have created opportunities for funding partnerships for major projects • Spirit Trail – Opportunity presented by provincial funding and partnerships with Squamish Nation and neighbouring municipalities for new multi-use trail including Mosquito Creek leg and possible rail overpass for Waterfront Trail • 2010 Winter Olympics – Operational and emergency planning for Olympics will intensify in early 2010 • Delivering the Vision – Integration of land use, economy and transportation pursuant to Smart Growth Principles and OCP via new Transportation Plan is placing demand on staff. Also major initiatives to create people places including Marine Drive corridor, National Maritime Centre and SeaBus Gateway • Asset Management – New Public Sector Accounting Board requirements coupled with emphasis on pro-active management of infrastructure assets including pavement, park structures, sewers, and water system requires asset condition assessment, fi nancial analysis, rate setting and asset management software implementation • Zero Waste Challenge - Potential closure or expansion of Metro Vancouver Cache Creek landfi ll is driving regional bylaw changes intended to divert more solid waste from the garbage stream. This will impact City sanitation crew’s need for diligence regarding garbage pickup and extended organics pickup • North Shore Transportation – Broad initiatives such as the Vancouver Port Authority North Shore Trade Area Study, and TransLink’s update of the North Shore Area Transit Plan will require substantial staff effort to leverage opportunities for meaningful input • Tree Policy – reconsideration of certain aspects of the City Tree Policy is anticipated in 2010 per Council resolution

THE CITY OF NORTH VANCOUVER 127 2010 OPERATING PLAN

Internal • Succession – Aging workforce and external opportunities are causing high competition for qualiﬁ ed Engineering and Public Works staff. This trend will continue, placing demands on remaining staff. The aging workforce is also a factor for injuries related to strenuous work, and for vacation coverage for senior workers • Enhanced Teamwork – Delivering the City’s Vision in a sustainable way requires enhanced teamwork and a great workplace climate so that seemingly conﬂ icting priorities can be reconciled. This requires enhanced understanding of the City’s Vision as articulated in the OCP, and enhanced communication skills by leaders such as Managers, Foremen and Supervisors. This places new demands on all staff to improve communication and understanding

2010 Departmental Goals We will help deliver the Community Vision through continued focus on: 1. City Transportation Plan goals for a walkable community including enhanced pedestrian connections such as trails and sidewalks 2. Improved infrastructure reliability and resiliency through enhanced and integrated Asset Management 3. Update of the City’s Parks Master Plan in alignment with the OCP 4. Support for alternative transportation modes 5. Enhanced inter and intra-departmental teamwork through improved communication

Stafﬁ ng

Approved Complement: Regular Full-time 109.0 Regular Part-time 2.0

128 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Engineering, Parks & Environment Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 5010 90,000 73,669 16,331 90,000 0 Total Administration 90,000 73,669 16,331 90,000 0

DEPUTY ENGINEER Traffic & Transportation Commercial Bike Racks 3260 3,500 4,374 -874 3,500 0 Total Traffic & Transportation 3,500 4,374 -874 3,500 0 Total Deputy Engineer 3,500 4,374 -874 3,500 0 OPERATIONS DIVISION

Streets Streets Admin 5165 450,401 523,886 -73,485 512,137 61,736 Total Streets 450,401 523,886 -73,485 512,137 61,736

Parks Parks Operations 5070 50,000 93,251 -43,251 50,000 0 Sport Field Users 5073 52,000 52,000 0 52,000 0 Parks Admin 5075 35,000 10,500 24,500 35,000 0 Total Parks 137,000 155,751 -18,751 137,000 0

Total Operations Division 587,401 679,637 -92,236 649,137 61,736

Weather Reserve 300,000 0 300,000 300,000 0

Total Engineering, Parks & Envir Revenues 980,901 757,680 223,221 1,042,637 61,736

THE CITY OF NORTH VANCOUVER 129 2010 OPERATING PLAN

Engineering, Parks & Environment Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

ADMINISTRATION Administration 5010 21,639 25,541 -3,902 21,724 85 Engr Budget Savings 5017 -30,000 -30,000 0 -30,000 0 Total Administration -8,361 -4,459 -3,902 -8,276 85 DEPUTY ENGINEER Design Survey 5170 26,031 18,755 7,276 26,031 0 Total Design 26,031 18,755 7,276 26,031 0 Development Public Process 1315 4,854 7,541 -2,687 4,854 0 Total Development 4,854 7,541 -2,687 4,854 0

Traffic & Transportation Joint Bicycle Advisory 2820 3,500 3,108 392 3,500 0 Transportation Advisory 2845 1,200 0 1,200 1,200 0 Commercial Bike Racks 3260 3,500 4,374 -874 3,500 0 Bicycle Promotions 3261 1,970 1,500 470 1,970 0 Traffic & Transp Ops 5180 47,131 47,162 -31 47,131 0 School Crossing Guards 8232 70,000 77,500 -7,500 70,000 0 Total Traffic & Transportation 127,301 133,644 -6,343 127,301 0 Total Deputy Engineer 158,186 159,940 -1,754 158,186 0

OPERATIONS DIVISION Streets Streets Operations 5160 1,979,178 2,249,063 -269,885 2,058,677 79,499 Streets Admin 5165 1,042,759 964,718 78,041 1,087,159 44,400 Total Streets 3,021,937 3,213,781 -191,844 3,145,836 123,899

Parks Parks Operations 5070 2,153,229 2,109,625 43,604 2,176,642 23,413 Parks Special Events 5071 41,052 49,854 -8,802 66,853 25,801 Sport Field Users 5073 185,535 167,601 17,934 192,515 6,980 Parks Admin 5075 1,025,566 961,295 64,271 1,044,066 18,500 Total Parks 3,405,382 3,288,375 117,007 3,480,076 74,694

Total Operations Division 6,427,319 6,502,157 -74,838 6,625,912 198,593

PARKS & ENVIRONMENT COMMITTEES Parks Environment Advisory 2815 14,109 6,921 7,188 14,109 0 Environment Stewardship 5040 68,780 80,843 -12,063 68,780 0 Total Parks & Environment Committees 82,889 87,763 -4,874 82,889 0

OVERHEAD CAPITAL Overhead Parks Capital 5077 -15,000 -23,037 8,037 -15,000 0 Overhead Streets Capital 5167 -60,000 -54,966 -5,034 -60,000 0 Total Overhead Capital -75,000 -78,003 3,003 -75,000 0 Total General Engineering Expenses 6,585,033 6,667,399 -82,366 6,783,711 198,678

Weather Reserve 300,000 0 300,000 300,000 0

Total Engineering, Parks & Envir Expenses 6,885,033 6,667,399 217,634 7,083,711 198,678

130 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

SHARED CORPORATE PROGRAMS

This consists of programs shared between City departments, and outside agencies, some of which are cost shared between the City and District of North Vancouver.

Internal Shared Programs

This area consists of the following programs shared between the departments:

• Corporate Training • Corporate Computer Training • Literacy • Career Development

Outside Agencies

The Outside Agencies include the following:

• City Library • North Vancouver Museum & Archives • North Vancouver Recreation Commission • John Braithwaite Community Centre • North Vancouver Ofﬁ ce of Cultural Affairs

City Library Operated by an eight-member board appointed by City Council, North Vancouver City Library provides high quality services emphasizing popular materials, life-long learning, literacy, and cultural diversity. It has a single branch, located in Central Lonsdale. Operationally, it is entirely funded by the City of North Vancouver.

North Vancouver Museum & Archives The North Vancouver Museum & Archives (“NVMA”) preserves and promotes the understanding and appreciation of North Vancouver’s social, cultural, artistic, political, and economic history. Governed by an 11-member bi-municipal commission, NVMA aspires to be one of BC’s leading community museums. The North Vancouver Museum and Archives is cost-shared between the City and District of North Vancouver on a 50/50 basis.

North Vancouver Recreation Commission The North Vancouver Recreation Commission is dedicated to creating a welcoming and safe environment where everyone can participate in a wide range of recreational opportunities regardless of age, ability, background and economic status.

THE CITY OF NORTH VANCOUVER 131 2010 OPERATING PLAN

The Commission is governed by an 11-member board, appointed bi-municipally, and operates 15 facilities, ﬁ ve of which are in the City. Capital costs for facilities are paid for by the municipality in which the facility is located. Operational costs are shared based on user statistics, which are re-conﬁ rmed every three years. The current cost-sharing ratio, which applies for 2009-2011, is 33.14% City, 66.86% District.

John Braithwaite Community Centre The John Braithwaite Community Centre (JBCC) opened its door to the community in August of 2004. With four ﬂ oors and 35,000 square feet, it is often said by people who come, “this is a place for everyone.” The Centre offers programs, events, and services for the diverse Lower Lonsdale community. It forms part of the recreational system, but also operates a wide range of community programs. Recreational costs are shared based on the NVRC operational cost-sharing formula, but community programs are funded 100% by the City of North Vancouver.

North Vancouver Offi ce of Cultural Affairs The North Vancouver Offi ce of Cultural Affairs is responsible for cultural planning and grant administration for the City and District of North Vancouver. It is a resource for artists, arts organizations and the general community to deepen their knowledge of the community’s cultural opportunities. The North Vancouver Offi ce of Cultural Affairs is cost-shared between the City and District of North Vancouver on a 50/50 basis.

132 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Shared Corporate Programs Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

Office of Cultural Affairs 8060 109,983 109,983 0 109,983 0 Recreation Commission 8603 0 283,183 -283,183 0 0 Total Shared Corporate Programs Revenues 109,983 393,166 -283,183 109,983 0

Shared Corporate Programs Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

Training Programs 1560 - 1564 285,480 194,911 90,569 285,480 0 Office of Cultural Affairs 8060 726,903 724,699 2,204 730,129 3,226 City Library 8601 2,653,576 2,688,576 -35,000 2,920,427 266,851 Museum & Archives 8602 468,051 468,051 0 477,980 9,929 Recreation Commission 8603 3,446,398 3,446,398 0 3,540,671 94,273 JBCC Community Programs 8604 351,829 351,829 0 358,129 6,300 Total Shared Corporate Programs Expenses 7,932,237 7,874,464 57,773 8,312,816 380,579

THE CITY OF NORTH VANCOUVER 133 2010 OPERATING PLAN

UTILITIES Guiding Principle

The guiding principle used for setting user-fees for utility services is “that revenues collected must provide adequate funds for:

• Operating expenses; • Ongoing capital expenditures; and • Adequate capital reserves for infrastructure replacement (asset management)”

Deﬁ nitions:

Operating expenditures

Include corporate operating costs (such as salaries, supplies, and insurance), system maintenance costs and Greater Vancouver Regional District charges. Operating surplus will be used to ﬁ rst, smooth rate increases, and second, ensure that the long-term goals for the capital reserves are being met. Surplus operating funds at year end are retained in an operating surplus account.

Capital expenditures

Include projects identiﬁ ed in the ten year capital plans and contributions to capital reserves.

Capital Reserves

Capital Reserves are funds set aside for necessary infrastructure replacement.

To assist in planning future rates the City has developed ten year estimate models which anticipate the costs of providing services and their revenue requirements. This planning exercise assists in smoothing out rates over the ten year plan.

What is a Utility?

A Utility is a service provided by the City that is funded directly by user-fees.

The City services that are operated as a utility include Water, Sewerage and Drainage, and Garbage and Recycling.

User-fees for these services are billed as an annual charge for each household.

The City’s formal Utility Programs provide and maintain safe and sustainable services for:

• Water supply and distribution; and • Sanitary sewer collection and storm drainage collection

134 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

The City works in conjunction with Metro Vancouver regional networks to provide these services.

The City’s Garbage and Recycling services provides for:

• The collection and disposal of residential solid waste; and • For the collection of recyclable materials

The City works in conjunction with the North Shore Recycling Program to provide these services.

What is Asset Management?

The City’s infrastructure provides essential services to the Community.

The City’s infrastructure systems are fully developed. The oldest pipes in the City’s sewer and water system were installed in 1910 and 1911. These existing structures must be maintained during their useful life and replaced when required by deteriorating condition or when warranted by new demands (growth) or technological change.

Asset management provides the funds necessary to operate the utility on a programmed basis that identiﬁ es and rectiﬁ es problems before they have an adverse impact on the utility and its customers.

THE CITY OF NORTH VANCOUVER 135 2010 OPERATING PLAN

Water Conservation

This region enjoys a plentiful and renewable supply of high quality potable water. However, the present supply is limited and will eventually need to be expanded to supply the growing region. By conserving water, large capital projects can be deferred and save the water users millions of dollars.

Water Effi cient Landscaping Water consumption in the summer months is typically 50% higher than consumption during winter months. This is largely due to lawn and garden sprinkling. Water effi cient gardening can signifi cantly reduce water demand during the summer months.

Incentives Toilets have been estimated to be responsible for as much as 35% of indoor water use. Modern Ultra Low Flush (ULF) toilets offer the same performance as older models but can save as much as 14 litres per ﬂ ush. The City of North Vancouver offers $50 rebates to property owners who replace their old toilets with ULF models (some conditions apply).

Operation and Maintenance A signiﬁ cant volume of water is lost each year due to leakage. This applies to both the municipal distribution system and to private plumbing. Maintaining the water system in good condition will save water and will also improve system reliability (by programming replacement before failure).

136 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Financial Summary (based on the 2010 Utility Model)

% of Services Costs Total Costs

Water Operating Expenditures$ 1,620,000 23% Greater Vancouver Water District and DNV Charges 3,849,000 55% Capital and Reserves 1,539,000 22% $ 7,008,000 100%

Sewer Operating Expenditures$ 1,363,000 19% Greater Vancouver Sewerage and Drainage District Charges 4,626,000 65% Capital and Reserves 1,126,000 16% $ 7,115,000 100%

Solid Waste Operating Expenditures$ 245,000 26% Collection and Disposal$ 702,000 74% $ 947,000 100%

Recycling Operating Expenditures$ 338,000 17% North Shore Recycling 1,322,000 67% Yard Trimmings 307,000 16% $ 1,967,000 100%

Revenue Requirement

So, how do we determine annual revenue requirements for these services?

Revenue requirement = Total Costs to provide the Service.

Once we have gathered all known costs we know what the total revenue requirement will be. This total revenue requirement determines the total dollar amount to be collected by charging user fees to each household and business in the City.

The total dollar amount required is distributed between individual users or classes of users of the service.

THE CITY OF NORTH VANCOUVER 137 2010 OPERATING PLAN

Water Utility Expenses (based on the 2010 Utility Model) Use of Funds: $7,008,000

$1,539,000

$1,134,000 $3,849,000

$486,000

Capital and Reserves Corporate Operating Costs Distribution System Costs GVWD and DNV

Water Utility Revenues (based on the 2010 Utility Model) Use of Funds: $7,008,000

$333,000 $353,000

$6,322,000 Contribution from Reserve Other Revenues Flat Rate & Metered User Fees

138 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Sewerage and Drainage Utility Expenses (based on the 2010 Utility Model) Use of Funds: $7,115,000

$140,000 $156,000 $1,068,000

$1,125,000

$4,626,000

Sewerage System Maintenance Drainage System Maintenance

GVS & DD Charges Capital and Reserves

Corporate Operating Costs

Sewerage and Drainage Utility Revenues (based on the 2010 Utility Model) Use of Funds: $7,115,000

$1,329,000

$633,000

$156,000

$4,997,000

Flat Rate & Metered User Fees Contribution from Reserves

Other Revenues Storm Drainage Fees

THE CITY OF NORTH VANCOUVER 139 2010 OPERATING PLAN

Solid Waste Expenses (based on the 2010 Utility Model) Use of Funds: $947,000

$245,000

$702,000

Collection and Disposal Corporate Operating Costs

Solid Waste Revenues (based on the 2010 Utility Model) Use of Funds: $947,000

$24,000

$923,000

User Fees Tags

140 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Recycling Expenses (based on the 2010 Utility Model) Use of Funds: $1,967,000

$176,000 $162,000

$307,000

$1,322,000

Corporate Operating Costs Recycling Yard Trimmings Zero Waste Challenge

Recycling Revenues (based on the 2010 Utility Model) Use of Funds: $1,967,000

$59,000

$1,908,000

User Fees Contribution from Reserves

THE CITY OF NORTH VANCOUVER 141 2010 OPERATING PLAN

How Do We Determine The Annual Rates?

Water and Sewerage Services

For both Water and Sewerage services, the rates are calculated based on the revenue requirement and are collected by a ﬂ at rate for residential users by each household and a metered rate for each commercial and industrial customer.

Flat rates are billed on the annual utility bill which is mailed to homeowners in January each year. Metered rates are billed to users on a bi-monthly bill.

Drainage Services

Rates for Drainage service are calculated based on total revenue requirement and distributed based on the assessed value of the individual properties. This fee is charged on the annual tax notice, which is mailed to all taxpayers in May each year.

Solid Waste and Recycling Services

For both Solid Waste and Recycling services the revenue requirement is collected by a ﬂ at rate charge for each residential customer. The ﬂ at rate charge for Solid Waste is calculated by dividing the total revenue requirement by the number of residential users.

There are two ﬂ at rates for Recycling, one for single family homes and one for multi family homes. The total revenue requirement for Recycling is split between the two classes and then divided by the number of users in each class. These fees are charged on the annual tax notice, which is mailed in May of each year.

Steps in the Process

Reports for utility and service rates were introduced to Council on December 1, 2009, outlining the budgets for operating and capital.

Incorporated in these reports was any feedback received from the public on the rate setting process.

142 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Looking Ahead

Utility Programs

In the future the Utility Programs will look towards continuing developments in the areas of:

• Sanitary Sewer infl ow and infi ltration reduction, including mainline replacement and lining • Flow monitoring implementation • Water quality improvement programs • Storm sewer outfall quality improvements/stream stewardship • Watermain replacement for fl ow improvements • GVRD water and sewer infrastructure improvements • Emergency reserves management • Infrastructure management programs

Solid Waste and Recycling Services

The City and North Shore Recycling will continue to pursue improvements and efﬁ ciencies in areas of customer service and route management. As well, NS Recycling will continue to provide innovative community education for programs such as pesticide reduction, natural yard care, water conservation and general “reduce, reuse, recycle” information.

THE CITY OF NORTH VANCOUVER 143 2010 OPERATING PLAN

Utilities Revenues

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

WATER DIVISION Water Operations 5190 266,091 434,450 -168,359 225,440 -40,651 Water Admin 5195 6,200,829 6,474,687 -273,858 6,782,809 581,980 Total Water Division Revenue 6,466,920 6,909,137 -442,217 7,008,249 541,329

SEWER DIVISION Sanitary Operations 5100 264,815 234,872 29,943 289,000 24,185 Sanitary Admin 5105 5,122,301 5,042,095 80,206 5,368,894 246,593 Sanitary Oper Studies 5106 0 50,000 -50,000 0 0 Storm Operations 5110 157,725 101,225 56,500 127,957 -29,768 Storm Admin 5115 1,559,923 1,353,060 206,863 1,329,249 -230,674 Storm Oper Studies 5116 0 215,517 -215,517 0 0 Total Sewer Division Revenue 7,104,764 6,996,769 107,995 7,115,100 10,336

SOLID WASTE Recycling Admin 5085 977,973 1,259,251 -281,278 1,966,848 988,875 Refuse Operations 5090 24,000 52,147 -28,147 24,365 365 Refuse Admin 5095 911,278 905,765 5,513 922,436 11,158 Total Solid Waste Revenue 1,913,251 2,217,163 -303,912 2,913,649 1,000,398

Total Utilities Revenues 15,484,935 16,123,069 -638,134 17,036,998 1,552,063

144 THE CITY OF NORTH VANCOUVER 2010 OPERATING PLAN

Utilities Expenses

2009 2010 Variance Budget to Annual Annual Annual Program Description Program # Budget less Budget Budget Actuals Budget Actuals Variance

WATER DIVISION Water Operations 5190 473,000 2,162,816 -1,689,816 486,000 13,000 Water Admin 5195 6,026,920 4,772,028 1,254,892 6,555,249 528,329 Sub Total Water Operating 6,499,920 6,934,844 -434,924 7,041,249 541,329 Overhead Water Capital 5197 -33,000 -2,127 -30,873 -33,000 0 Total Water Division 6,466,920 6,932,717 -465,797 7,008,249 541,329

SEWER DIVISION Sanitary Operations 5100 140,000 284,408 -144,408 140,000 0 Sanitary Admin 5105 5,716,150 4,895,930 820,220 5,806,049 89,899 Sanitary Oper Studies 5106 0 50,000 -50,000 0 0 Storm Operations 5110 155,500 669,858 -514,358 155,500 0 Storm Admin 5115 1,145,114 808,549 336,565 1,065,551 -79,563 Storm Oper Studies 5116 0 215,612 -215,612 0 0 Sub-Total Sewer Division 7,156,764 6,924,356 232,408 7,167,100 10,336 Overhead Sewer Capital 5107 -29,000 0 -29,000 -29,000 0 Overhead Drainage Capital 5117 -23,000 -95 -22,905 -23,000 0 Total Sewer Division 7,104,764 6,924,261 180,503 7,115,100 10,336

SOLID WASTE Recycling 5080 536,688 818,944 -282,256 1,322,000 785,312 Recycling Admin 5085 140,285 144,214 -3,929 161,598 21,313 Zero Waste Challenge 5086 0 0 0 176,250 176,250 Refuse 5090 708,668 646,427 62,241 702,150 -6,518 Refuse Admin 5095 226,610 311,485 -84,875 244,651 18,041 Yard Trimmings 5091 301,000 296,092 4,908 307,000 6,000 Total Solid Waste 1,913,251 2,217,162 -303,911 2,913,649 1,000,398

Total Utilities Expenses 15,484,935 16,074,140 -589,205 17,036,998 1,552,063

THE CITY OF NORTH VANCOUVER 145 FINANCIAL PLANNING FOR CAPITAL BUDGETS

2010 - 2019 PROJECT PLAN Introduction

The 10-year Project Plan provides a framework to organize capital projects for the construction of new facilities and infrastructure in the City, the maintenance and replacement of existing capital assets, and various one-time studies. The capital projects are deﬁ ned as those which will generate capital assets with a useful life of more than one year. One-time studies are studies with a beginning and an end date, and support the City’s strategic objectives.

While the Community Charter requires a 5-year planning period, the City has determined that a 10-year horizon is preferable for infrastructure planning to allow the review of large capital projects scheduled for implementation during that period. The Project Plan includes the projects that are to be funded by the City, as well as the portion of funding to be provided by external sources, such as contributions, grants or fund raising campaigns. It is based on an understanding of Council’s objectives and the results of the most recent public survey.

Each project of $10,000 or more is presented separately with its cost estimate. Projects are grouped in the following categories: Land and Major Investments; Buildings; Structures (Streets and Trafﬁ c, Parks and Environment, and Public Art); Equipment (includes Block Funding and One-Time Studies). Block Funding is used to provide funds to various departments for projects with a value of less than $10,000.

The source of funds is identiﬁ ed for each of the 2010 projects in the 2010 Project Budget. In the 2010- 2019 Project Plan, for simplicity, some projects of the same category may be grouped together on a yearly basis when identifying the source of funds.

The Water, Sewerage and Drainage projects are also presented in the Plan. These projects are funded from the Utility Operating Budget.

THE CITY OF NORTH VANCOUVER 147 FINANCIAL PLANNING FOR CAPITAL BUDGETS

Basis of Budgeting

The amounts included in the Project Plan are provided on a provisional basis. The fact that a project is mentioned in the 2010 budget or in the 10-year plan is not sufﬁ cient to allow the appropriation of the funds. A Council bylaw or resolution is necessary to appropriate the funds. The amounts included in the plan are based on the year that the funds should be appropriated to allow proper ﬁ nancing of the project, and for the purpose of entering into various contractual agreements. In most cases, the cash disbursement will occur in the years that follow the appropriation.

Council is asked to rank each project A (within the ﬁ rst 5 years of the Plan), B (within the next 5 years of the Plan), or C (postponed until all A and B projects are complete.) Those projects ranked as C are considered “unfunded” and are not considered in the analysis of the projects’ impact on the reserves. There is approximately $48.6 million unfunded in the 2010-2019 Project Plan.

In 2010, Council was also asked to rank 10 major capital projects in order of priority. To be considered a major capital project, the project must have been a new capital asset or major rehabilitation or replacement of an existing asset and exceed $1 million in City funding. The results of the ranking are as follows:

1. Relocation of Presentation House Gallery

2. GHG Reduction Program

3. (Tie) Harry Jerome Recreation Complex – Building Replacement & Renewal

3. (Tie) Foot of Lonsdale / Lonsdale Hub Development Project

5. Spirit Trail Greenway

6. Seismic Upgrades to Works Yard

7. Presentation House Renovation

8. Shipyards Historic Precinct / Foot of Lonsdale Amenities

9. Green Necklace Greenway

10. New Museum Facility

Shortfalls in the Plan are permissible, especially if they occur in the latter portion of the Plan. The shortfalls indicate areas where funding is insufﬁ cient, and provide a signal for the need to make future adjustments such as deferral of projects, reduction of project scope, or identiﬁ cation of new sources of funding.

148 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

Underlying Project Planning Principles, Objectives and Beneﬁ ts

The 10-Year Project Plan is a model that presents concepts and ideas for discussion purposes. Costs are orders of magnitude, the more so for projects scheduled in the latter years of the plan.

The preparation and review of the Plan provides several beneﬁ ts:

• Inform Council and public of project scheduling/prioritization, which allows for signiﬁ cant feedback;

• It allows for optimal use of ﬁ nancing from various reserves;

• It ensures that funding is set aside for repair, maintenance, and replacement of existing capital assets; and

• It allows for consideration of environmental impact, population growth, and the Ofﬁ cial Community Plan.

Summary of 2010 - 2019 Project Plan

The Project Plan includes only the projects for which the appropriation of funds could be necessary for expenditure in 2010. “Work-in Progress” funding from prior years is not included in the Project Plan.

Total Funding Requested $ 246,048,691

Total City Funds Provided $ 151,703,150

Contributions from External Sources $ 94,345,541

Summary of 2010 - 2019 Project Plan - $246.1 Million

Total City Funds Provided Contributions from External Sources

38% 62%

THE CITY OF NORTH VANCOUVER 149 FINANCIAL PLANNING FOR CAPITAL BUDGETS

2010 - 2019 Project Categories

Land and Major Investments $ 36,986,000

Buildings 56,025,499

Structures 102,796,209

Equipment 31,067,633

Water Utility 10,255,100

Sewer/Drainage Utility 8,918,250

Total $ 246,048,691

2010 - 2019 Funded Project Categories - $246.1 Million

Land and Major Investments Buildings Structures Equipment Water Utility Sewer/Drainage Utility

4% 3% 15% 13%

23% 42%

Major Projects in the 10-year Plan

Relocation of Presentation House Gallery $3.3 million

This project provides for the construction of a fully professional Public Art Gallery on the North Shore that will provide access to all visitors, environmental controls necessary to the display and preservation of artworks, as well as space and resources for public programming and educational outreach.

A new Media Arts Gallery in the Lower Lonsdale area is aligned with key OCP goals related to the Sense of Place concept, as well as OCP goals related to Community Well-Being (7.3). The gallery would feature as an especially signiﬁ cant realization of OCP goals concerning Leisure and Culture (10.1), with emphasis on the OCP priority for Arts and Culture (10.2) and the goal of upgraded cultural facilities in the Lower Lonsdale area, and in line with plan’s broader objectives (10.5, 10.6).

150 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

GHG Reduction Program - $1.27 million

The purpose of this funding is to assist the City of North Vancouver to move to a more sustainable emissions energy format by the aggressive reduction of CNV’s energy use and green house gas in order to achieve the City’s climate action objectives and commitments under the Climate Action Charter.

This project aligns with the following sections of the OCP: 8.5.6 - To minimize the use of non- renewable energy by increasing the use of clean and efﬁ cient renewable energy supply systems. 8.5.2 - Implementation of a community energy system.

Harry Jerome Recreation Complex – Building Replacement & Renewal $21.9 million funded, $46.5 million unfunded

Demolition, design, site redevelopment, building construction, and outﬁ tting, for a new/refurbished Harry Jerome Recreation Complex. The funds requested for 2010 will bring a conceptual design to the level of detail that will allow for the preparation of a conceptual level construction cost estimate that can be presented to Council for consideration before the ﬁ nal tendering of the project. Funds requested for subsequent years represent estimated total construction costs based on the facility program recommended by the NVRC and their consultants.

Replacement of the recreational facilities at the Harry Jerome Complex addresses the OCP’s Leisure and Culture Goal 10.5.5: “To operate maintain, increase, improve and encourage the provision of cultural and recreational facilities.” and Infrastructure Management Goal 11.7.4: “To maintain structures to optimize the useful life of our infrastructure and replace it when necessary to maintain reliable service.”

Foot of Lonsdale / Lonsdale Hub Development - $3.8 millionFoot of Lonsdale / Lonsdale Hub Development - $3.8 million

Reconstruction of the Foot of Lonsdale lands and water lots to improve public access to the waterfront, add commercial activity/revenue, provide new plaza space, and provide a connection east/west for the Spirit Trail.

This project is aligned with the following OCP Goals: 4.9.1 - To celebrate and enhance the distinctive physical and cultural characteristics of North Vancouver City; 4.9.2 - To respect the history of the City by maintaining connections with the past; 4.9.3 - To encourage the development of the Lonsdale Regional Town Centre as an identiﬁ able core of the City with two centres: Central and Lower Lonsdale; 4.9.5 - To strive for excellence in developments in terms of architecture, landscaping, social and environmental characteristics of the North Shore; 4.9.6 - To create public gathering places and streets that are pedestrian-friendly, fun, attractive, safe, inclusive for all, that accommodate a range of public functions, and are compatible with the neighbourhood context; 5.6.4 - To achieve a balance between quality of life considerations in new developments, like livability and neighbourliness, with other factors such as economic and orderly growth considerations; and, 7.3.10 - To support and enhance leisure services, including recreation, competitive sports and community events and festivals as vital aspects of community life (Leisure Services).

THE CITY OF NORTH VANCOUVER 151 FINANCIAL PLANNING FOR CAPITAL BUDGETS

Spirit Trail Greenway - $12 million

The City, together with the provincial government, North Shore municipalities, First Nations, and other agencies and organizations are working in partnership to create the North Shore Spirit Trail. The Spirit Trail will be a unique, waterfront- oriented, multi-use and fully accessible greenway that will provide pedestrians, cyclists, inline skaters and people with wheeled mobility aids access across the North Shore, from Horseshoe Bay to Deep Cove.

This project supports the goals and objectives of Chapters 6, 8 and 9 of the OCP, the Parks and Greenways Plan, and the Environmental Protection Program.

Seismic Upgrades to Works Yard - $4.7 million

This project will demolish the existing administration area to allow rebuilding with a seismically upgraded structure. Concurrent to this process will be a replanning of the works yard operational layout.

This project is aligned with OCP Goal 11.7.2: Maintain new and existing public infrastructure.

Presentation House Renovation - $4.4 million

The Lower Lonsdale Cultural Facilities Review currently being conducted by the Ofﬁ ce of Cultural Affairs will provide some direction for the future of Presentation House. This funding request will allow the City to assess in greater detail the suitability of the building for renovation and provide a contribution to future capital costs.

This project is aligned with the following OCP goals: 7.3.1 - To maintain and enhance well-being and quality of life for all community members (Community Life); 10.5.1 - To support and enhance leisure, and culture as vital aspects of community life, including lifelong learning, recreation, community events, and arts and culture; 10.5.2 - To maintain and enhance participation, life experience, well-being and quality of life for all community members; 10.5.3 - To recognize the importance of the arts and cultural sector; and, 10.5.5 - To operate, maintain, increase, improve and encourage the provision of cultural and recreational facilities.

Shipyards Historic Precinct / Foot of Lonsdale Amenities - $1.05 million

The purpose of this project is to ensure that the Shipyards Heritage Precinct and Foot of Lonsdale maximize their development potential. This includes retail leasing, tenant mix, tenant improvements, enhanced utilities, parking, amenity enhancements and other aspects of the City’s prime waterfront property.

This project meets many of the Sense of Place goals of the OCP. Some of these are: to celebrate and enhance the distinctive physical and cultural characteristics of North Vancouver City (4.9.1), to respect the history of the City by maintaining connections with the past (4.9.2), to encourage the development of the Lonsdale regional Town Centre as an identiﬁ able core of the City with two centres, Central and Lower Lonsdale (4.9.3), to enhance public access to the waterfront (4.10.4), and to develop the commercial streets in Lower Lonsdale as active, vibrant, pedestrian-friendly spaces (4.10.5).

152 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

Green Necklace – various - $ 5.4 million

The City’s Green Necklace is an urban greenway that will link parks, public spaces, and natural habitats and provide safe, alternative transportation options and recreation opportunities for people of all ages and abilities.

Based on a vision outlined in the City’s original 1907 town plan, the Green Necklace will form a continuous green loop around the Central Lonsdale area, stretching 7km long when complete. The project builds upon existing infrastructure and integrates innovative recreational, ecological and sustainable best practices. For example, storm water management features such as bio swales and rain gardens help to improve water quality, protect ﬁ sh bearing streams, and reduce the impact of urban run-off.

This project supports the goals and objectives of Chapters 6, 8 and 9 of the OCP. Greenways enhance the walkability of the City, connecting people to parks and other amenities, while providing enhanced recreational opportunities promoting safe, alternative means of transportation, and reducing greenhouse gas emissions. Summary of 2010 Project Plan:

Total Funding requested:

Capital Expenditures $ 50,550,700

Project Expenses 6,814,538

$ 57,365,238

Total City Funds Provided $ 33,588,853

Contributions from External Sources $ 23,776,385

Summary of 2010 Project Plan - $57.4 Million

Total City Funds Provided Contributions from External Sources

41%

59%

THE CITY OF NORTH VANCOUVER 153 FINANCIAL PLANNING FOR CAPITAL BUDGETS

2010 Project Categories

Land and Major Investments $ 33,050,000

Buildings 8,705,406

Structures 8,649,269

Equipment 5,298,613

Water Utility 1,292,950

Sewer/Drainage Utility 369,000

Total $ 57,365,238

2010 Funded Projects - $57.4 Million

Land and Major Investments Buildings Structures Equipment Water Utility Sewer/Drainage Utility 2% 9% 1% 15%

58% 15%

Major Projects Included in the 2010 Project Budget: Spirit Trail Greenway – Harbourside West Overpass – $2,100,000

Pedestrian/cyclist overpass over CN Rail at MacKay Road and 1st Street. This project is section of the Spirit Trail Greenway, described in the previous section. This project supports the goals and objectives of Chapters 6, 8 and 9 of the OCP, the Parks and Greenways Plan, and the Environmental Protection Program.

154 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

Spirit Trail Greenway – Section 1 & 2 – Kings Mill/Riparian/Waterfront – $1,500,000

Enhancement of trails in Kings Mill Park from Harbourside West Overpass to foot of Fell Avenue. This project is section of the Spirit Trail Greenway, described in the previous section. This project supports the goals and objectives of Chapters 6, 8 and 9 of the OCP, the Parks and Greenways Plan, and the Environmental Protection Program.

Heywood Park Master Plan Implementation – $899,700

This project involves the implementation of the Heywood Park Master Plan and will provide redeveloped low land open space area, including picnic shelter, playground, parking lot and washroom; rehabilitation of MacKay Creek riparian corridor; redesigned park entrances, access and circulation including improved visibility on Marine Drive frontage; historical interpretation of natural and culturally signiﬁ cant elements of the Heywood Park area.

This project supports the goals and objectives of Chapters 8 and 9 of the OCP, by protecting and maintaining new and existing public infrastructure and amenities, and enhancing the natural and built environment. The infrastructure upgrades will also enhance community safety. OCP goals for land use are also supported by enhancing open space in densifying areas.

THE CITY OF NORTH VANCOUVER 155 FINANCIAL PLANNING FOR CAPITAL BUDGETS

Harry Jerome Recreation Complex: Building Replacement & Renewal – $850,000

The funds requested for 2010 will bring a conceptual design to the level of detail that will allow for the preparation of a conceptual level construction cost estimate that can be presented to Council for consideration before the ﬁ nal tendering of the project.

156 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

City of North Vancouver 2010-2019 Project Plan Summary

2010 2011 2012 2013 2014 2015-2019 TOTAL

LAND/MAJOR INVESTMENTS Funding Requested 33,050,000 - - - - $3,936,000 $36,986,000 City Funding 16,050,000 - - - - $3,936,000 $19,986,000 Contributions 17,000,000 - - - - - 17,000,000 Funded Amount 33,050,000 0 0 0 0 3,936,000 36,986,000 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

BUILDINGS Funding Requested$ 8,705,406 $ 3,195,981 $ 4,172,030 $ 1,556,082 $ 577,761 $37,818,240 $56,025,499 City Funding 7,256,829 3,137,961 4,090,305 1,384,476 503,267 $35,476,396 $51,849,233 Contributions 1,448,577 58,020 81,725 171,606 74,494 2,341,844 4,176,266 Funded Amount 8,705,406 3,195,981 4,172,030 1,556,082 577,761 37,818,240 56,025,499 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

STRUCTURES Funding Requested$ 8,649,269 $ 6,754,500 $ 22,382,940 $ 38,260,750 $ 2,868,750 $23,880,000 $102,796,209 City Funding 4,263,858 2,304,500 2,932,940 3,220,750 2,663,417 $16,557,200 $31,942,665 Contributions 4,385,411 4,450,000 19,450,000 35,040,000 205,333 7,322,800 70,853,544 Funded Amount 8,649,269 6,754,500 22,382,940 38,260,750 2,868,750 23,880,000 102,796,209 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

EQUIPMENT Funding Requested$ 5,298,613 $ 2,604,312 $ 2,864,934 $ 2,738,413 $ 3,563,075 $ 13,998,285 $ 31,067,633 City Funding 4,356,216 2,378,640 2,799,544 2,562,973 3,390,054 $13,264,475 $28,751,902 Contributions 942,397 225,672 65,390 175,440 173,021 733,810 2,315,731 Funded Amount 5,298,613 2,604,312 2,864,934 2,738,413 3,563,075 13,998,285 31,067,633 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

WATER UTILITY Funding Requested$ 1,292,950 $ 1,160,500 $ 1,122,800 $ 1,260,800 $ 1,274,600 $ 4,143,450 $ 10,255,100 City Funding 1,292,950 1,160,500 1,122,800 1,260,800 1,274,600 4,143,450 10,255,100 Contributions ------Funded Amount 1,292,950 1,160,500 1,122,800 1,260,800 1,274,600 4,143,450 10,255,100 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

SEWER / DRAINAGE UTILITY Funding Requested$ 369,000 $ 1,128,800 $ 1,082,255 $ 1,087,025 $ 1,204,670 $ 4,046,500 $ 8,918,250 City Funding 369,000 1,128,800 1,082,255 1,087,025 1,204,670 4,046,500 8,918,250 Contributions ------Funded Amount 369,000 1,128,800 1,082,255 1,087,025 1,204,670 4,046,500 8,918,250 Funding Excess (Shortfall) $0 $0 $0 $0 $0 $0 $0

TOTALS

FUNDING REQUESTED $57,365,238 $14,844,093 $31,624,959 $44,903,070 $9,488,856 $87,822,475 $246,048,691

CITY FUNDING 33,588,853 10,110,401 12,027,844 9,516,024 9,036,008 77,424,021 151,703,150

CONTRIBUTIONS 23,776,385 4,733,692 19,597,115 35,387,046 452,848 10,398,454 94,345,541

FUNDING EXCESS (SHORTFALL) $0 $0 $0 $0 $0 $0 $0

THE CITY OF NORTH VANCOUVER 157 FINANCIAL PLANNING FOR CAPITAL BUDGETS

Impact on Operating Budget

The City accounts for the impact that completed new capital will have on the Operating Budget. This includes analyzing the increase in costs associated with maintaining and operating new capital. The City also recognizes the decrease in maintenance costs and possible revenue opportunities associated with certain capital improvements. For example, the 2010-2019 Project Plan includes funding for the replacement of system components in several of the City buildings. This is expected to result in more energy efﬁ cient buildings, which would achieve a reduction in operating costs.

The 2010 Financial Plan includes a net increase in 2011 operating costs of approximately $166,000 mainly due to completion of Spirit Trail Greenways sections, annual licenses for new software, and the addition of new corner bulges and trafﬁ c circles in the City. The more the design of a project is advanced, the more relevant the estimate of the impact on operating will be. It is difﬁ cult to accurately predict what the impact projects beyond the current year will be. The estimated 2011 operating implications of the proposed capital projects are shown below:

LAND/MAJOR INVESTMENTS - BUILDINGS - STRUCTURES - STREETS & TRANSPORTATION 32,180 STRUCTURES - PARKS & ENVIRONMENT 89,210 STRUCTURES - PUBLIC ART 5,000 EQUIPMENT - GENERAL 1,800 EQUIPMENT - IT 35,900 BLOCK FUNDING, ON-GOING PROGRAMS, ONE-TIME STUDIES 2,000 TOTAL INCREMENTAL OPERATING COSTS$ 166,090

Capital Funding Sources

The City of North Vancouver has no debt, nor does it intend to issue debt to fund its capital projects. The projects in the 10-year Plan are expected to be ﬁ nanced from the annual budget, and various reserves and funds. The reserves/funds are described in Section 5. For each source of funds, the permissible usage of the fund moneys is described.

Reserve Revenues and Expenditures

A schedule of the projected revenues and expenditures of each of the reserves is provided in Section 5 of this document. A signiﬁ cant portion of the reserve revenues are generated from the following sources:

• Contributions from levy and annual budget. These are based on the amounts that have been approved by Council in the past.

158 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

• Interest on the reserve balances. The interest rate is forecasted on the basis of the rate of return on the City’s present investments, as well as the yield on other municipal/governmental organizations.

• Land sales. Based on the estimated value of the land and the scheduled date of sale.

Some of the reserves are anticipated to decline by more than 10%. In these cases, the decrease is due to the funding of large projects. The amounts are provisional and it is likely that they will not be spent in their entirety. As mentioned earlier, the fact that a project is included in the 2010 budget or the 10-year Plan is not sufﬁ cient to allow the appropriation of the funds. These projects will be further reviewed by Council at the time of the appropriation.

Provisions have also been included with regard to projects that would be funded from funds sourced externally. In 2010, a total of $23.8 million has been included in the budget in the event such funding was to materialize. The provision for projects to be funded externally exceeds 10% of the expenditures of the appropriated budget and as such, it should be considered a major source of funding. However, it should be noted that a substantial part of this amount is made up of provisions which are unlikely to be obtained in their entirety in the current year.

THE CITY OF NORTH VANCOUVER 159 FINANCIAL PLANNING FOR CAPITAL BUDGETS

FUNDING DETAIL BY SOURCE

AnnualBudgetͲTransfertoGeneralReserve

Buildings Maintenance&ReplacementFunding RequestforCityOwned/NonCityUsed CapitalMaintenance Buildings 139,029 Maintenance&ReplacementFunding CapitalMaintenance RequestWorksYard 227,910 Maintenance&ReplacementFunding CapitalMaintenance RequestParksBuilding 47,375 CapitalMaintenance CommunityPolicing112East3rdStreet 11,000 CapitalMaintenance HarryJeromerecCentreͲCommon 27,000 CapitalMaintenance HarryJeromeSkatepark 23,000 CapitalMaintenance CentennialTheatre 10,000 EmergencyPower/CoͲGenerationUpgrade MajorRenovation toCivicCentre 246,000 MajorRenovation CityWorksYardͲGaragePits 98,000 CityWorksYardͲGarageOffice&Meeting MajorRenovation Room 282,000 HarryJeromeRecreationComplexͲMajor MajorRenovation Repairs 42,000 1,153,314

Equipment GeneralEquipment TopͲdresserforFieldMaintenance 20,000 GeneralEquipment CellBlockUpgradesͲVideoEquipment 62,100 PresentationHouseTheatreLighting GeneralEquipment Equipment&DraperyUpgrade 38,500 ComputerEquipment HRISͲPayrollSystemReplacement 343,000 CorporateServicesͲCemeterySystem ComputerEquipment Replacement 23,050 HJͲCommonFitness&WeightRoom RecreationEquipment Equipment 16,000 RecreationEquipment HJͲPoolPublicSwimFeatures&Toys 5,000 RecreationEquipment MEMSports&ActivitiesEquipment 5,000

RecreationEquipment MEMCapilanoRoomKitchenAppliances 12,000 RecreationEquipment MMSports&ActivitiesEquipment 5,000 RecreationEquipment JBFitness&WeightRoomEquipment 15,000 RecreationEquipment JBSports&ActivitiesEquipment 10,000

RecreationEquipment JBActivityRoomFurnishings&Equipment 10,000 564,650

BlockFunding BlockFundingCivicProperties 100,000 ParksInfrastructureͲBlockFunding 75,000 BlockFundingͲTransportation 20,000 BlockFundingͲEngineeringEquipment 50,000 BlockFundingͲLibraryEquipment 20,000 NVMAEquipmentBlockFunding 10,000 NVRCBlockFund 60,000 BlockFundingͲPoliceEquipment 23,000 358,000

OneͲTimeStudies ProvisionforPotentialStudies 100,000 100,000 TotalAnnualBudgetͲTransferto GeneralReserve 2,175,964

160 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

AnnualBudgetͲTransfertoGeneralReserve

RecreationEquipment JBActivityRoomFurnishings&Equipment 10,000 564,650

OneͲTimeStudies ProvisionforPotentialStudies 100,000 100,000 TotalAnnualBudgetͲTransferto GeneralReserve 2,175,964

THE CITY OF NORTH VANCOUVER 161 FINANCIAL PLANNING FOR CAPITAL BUDGETS

TaxSaleLandReserveFundͲPrincipal VariousLandAcquisitions ProvisionforStrategicLandAcquisition 3,500,000 LowerLonsdaleLandsPreͲdevelopment VariousLandAcquisitions Fund 20,000 MajorInvestments ProvisionforLECEquityInvestment 1,000,000 4,520,000 TotalTaxSaleLandReserveFundͲ Principal 4,520,000

TaxSaleLandReserveFundͲInterest Buildings Maintenance&ReplacementFundingFire CapitalMaintenance Hall 51,931 Maintenance&ReplacementFunding RequestforCityOwned/NonCityUsed CapitalMaintenance Buildings 108,569 160,500

Streets&Traffic PedestrianandRoadwayLighting Studies ImplementationPlan 25,000 TrafficSignalSystemProgram TrafficSignalSystemUpgrades 105,000 TrafficSignalSystemProgram LEDReplacement 100,000 BicycleRoutes BicycleRouteImprovements 35,000 BicycleRoutes BicycleMasterPlanͲUpdate 10,000

BicycleRoutes MarineDriveBicycleLanes(MacKaytoFell) 36,000

BicycleRoutes BicycleFacilitieson100BlockWest13thSt 65,000 Safety/PedestrianImprovements Program SchoolSafetyProgram 5,000 Safety/PedestrianImprovements Program SignsandPavementMarkingsProgram 35,000 Safety/PedestrianImprovements Program NeighbourhoodImprovements 35,000 Safety/PedestrianImprovements Program SafetyImprovements 10,000 TransportationDemandManagement CommunityTransportationDemand Program Management 20,000 TransitProgram TransitImprovements 10,000

TransitProgram 3rdStreet&Bewicke,EastboundBusStop 27,000

CorridorsandStreetscapes SidewalkAssetManagement(TripHazards) 50,000

LowLevelRoadUpgradingͲNSTradeArea CityLandDevelopments NOTECashFlowNeedsConfirmation 50,000

PavementManagement PavementManagement:StreetsandLanes 95,500 PavementManagement PavementConditionTesting 90,000 803,500

162 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

Parks&Environment

ParkSpecific BoulevardParkPlaygroundReplacement 58,250 LoutetParkBaseballDiamondIrrigation ParkSpecific Installation 35,000 ParkSignageͲRegulatory,Interpretiveand CityWidePrograms Identity 26,750 InvasivesManagementandForest CityWidePrograms Restoration 20,000 140,000

Equipment ComputerEquipment AnnualNetworkSwitchReplacement 27,500

ComputerEquipment StorageͲDiskRequirements&Replacement 60,000

ComputerEquipment AnnualVoice(Telephone)SystemUpgrades 10,000 BusinessContinuityPlanningand ComputerEquipment Maintenance 15,000 OrthophotoofCityofNorthVancouver ComputerEquipment Replacement 30,000 FireRecordsDataPreservation(GEAC) ComputerEquipment SystemReplacement 10,000 ContentManagement(Website)System ComputerEquipment Replacement 20,000 CorporateServicesͲCemeterySystem ComputerEquipment Replacement 9,200

ComputerEquipment GISESRIArcGISDesktopLicenseExpansion 14,400 CorporateServicesͲBusinessSystemsSmall ComputerEquipment Systems 15,000 ComputerEquipment NVMAInformationTechnologyRefresh 1,900 NVRCI.T.WorkstationandPrinter ComputerEquipment Replacement 13,500 ComputerEquipment NVRCNetworkServersandDevices 56,000 ComputerEquipment NVRCSoftwareLicenses 3,500 286,000

OneͲTimeStudies ReducingEnergyConsumption&GHG 65,000 PreteenEngagementPilotProject 50,000 ChildCarePlanImplementation 10,000 PierPhaseTwoMaintenanceEstablishment 57,200 OnStreetPayParking 100,000 GreenhouseGasReductionImplementation 50,000 ProvisionforDistrictEnergy10ͲyearPlan 50,000 NSEMOTemporaryPosition 33,086 415,286 TotalTaxSaleLandReserveFundͲ Interest 1,805,286

CommunityEnhancementReserveFund Buildings HarryJeromeRecreationComplexͲBuilding MajorRenovation Replacement&Renewal 850,000 Grants GrantͲRidgewayOutͲofͲSchoolFacility 300,000 CommunityEnhancementFundͲPotential Grants Projects 80,000

THE CITY OF NORTH VANCOUVER 163 FINANCIAL PLANNING FOR CAPITAL BUDGETS

1,230,000

Parks&Environment

GreenwaysProgram NorthShoreSpiritTrailͲWayFindingProject 25,000 SpiritTrailGreenwayͲHarboursideWest GreenwaysProgram Overpass 500,000 SpiritTrailGreenwayͲSection1+2ͲKings GreenwaysProgram Mill/Riparian/Waterfront 750,000

GreenwaysProgram SpiritTrailGreenwayͲSection4AͲBewicke 246,050 SpiritTrailGreenwayͲSection7Ͳ GreenwaysProgram Forbes/WaterfrontPark/Chesterfield 140,000 SpiritTrailGreenwayͲSection8ͲLonsdale GreenwaysProgram Quay/CarrieCatesCourt 90,000 JointUse JointUsePlaygroundUpgrades 34,000 1,785,050 TotalCommunityEnhancementReserve Fund 3,015,050

LowerLonsdaleAmenityReserveFund Buildings LowerLonsdaleAmenities WaterfrontProjectOffice 345,000 FootofLonsdale/LonsdaleHub LowerLonsdaleAmenities DevelopmentProject 300,000 SeaBusGatewayProjectͲRenewalof LowerLonsdaleAmenities ExpiredFunding 250,000 ShipyardsHistoricPrecinct/Footof LowerLonsdaleAmenities LonsdaleAmenities 500,000

LowerLonsdaleAmenities PresentationHouseGalleryFeasibilityStudy 30,000

LowerLonsdaleAmenities RelocationofPresentationHouseGallery 2,110,250 LowerLonsdaleAmenities NewMuseumPlanningStudy 120,000 3,655,250 TotalLowerLonsdaleAmenityReserve Fund 3,655,250

MarineDriveReserveFund Parks&Environment

ParkSpecific HeywoodParkMasterPlanImplementation 766,700 766,700 TotalMarineDriveReserveFund 766,700

GeneralBuildingReserveFund Buildings MaintenanceandReplacementFunding CapitalMaintenance RequestCivicCentre 192,600 Maintenance&ReplacementFunding CapitalMaintenance RequestforGerryBrewerBuilding 160,231 Maintenance&ReplacementFundingFire CapitalMaintenance Hall 194,169 547,000 TotalGeneralBuildingReserveFund 547,000

164 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

InfrastructureReserveFund Streets&Traffic

PavementManagement PavementManagement:StreetsandLanes 104,500 104,500

Parks&Environment ConfederationArtificialTurfFieldDrainage ParkSpecific Repairs 53,000

ParkSpecific BoulevardParkPlaygroundReplacement 46,750 99,750 TotalInfrastructureReserveFund 204,250

GeneralEquipmentReplacementFund HJͲCommonFitness&WeightRoom RecreationEquipment Equipment 24,000 24,000 TotalGeneralEquipmentReplacement Fund 24,000

FireEquipmentReplacementFund FireEquipment FireHose&Nozzles 70,000 FireEquipment Misc.RescueEquipment 45,000 115,000

TotalFireEquipmentReplacementFund 115,000

ComputerEquipmentReplacement Fund ComputerEquipment WorkstationReplacement 500,000 500,000 TotalComputerEquipmentReplacment Fund 500,000

EngineeringEquipmentReplacement Fund EngineeringVehicleReplacement PickͲupTruck 45,000 EngineeringVehicleReplacement SingleAxleDumpTruck 145,000 EngineeringVehicleReplacement FlatDeckTruck 85,000 EngineeringVehicleReplacement FlatDeckTruck 65,000 EngineeringVehicleReplacement Backhoe 135,000 EngineeringVehicleReplacement Bobcat&Trailer 55,000 530,000 TotalEngineeringEquipment ReplacementFund 530,000

LocalAreaServiceReserveFund

LocalAreaService ProvisionforLocalAreaServiceͲCityShare 100,000 100,000

TotalLocalAreaServiceReserveFund 100,000

THE CITY OF NORTH VANCOUVER 165 FINANCIAL PLANNING FOR CAPITAL BUDGETS

ParksDCCReserveFund ProvisionforParkAcquisitionLower MajorInvestments LonsdaleEast 10,000,000 10,000,000 TotalParksDCCReserveFund 10,000,000

AffordableHousingReserveFund MajorInvestments AffordableHousingͲPotentialProject 1,530,000 1,530,000

TotalAffordableHousingReserveFund 1,530,000

SustainableTransportationReserve Fund TransportationPlan SustainableTransportationInitiatives 300,000 300,000 TotalSustainableTransportation ReserveFund 300,000

LowerLonsdaleLegacyReserveFund

OnͲGoingPrograms LowerLonsdaleLegacyFundGrantProgram 90,743 90,743 TotalLowerLonsdaleLegacyReserve Fund 90,743

PublicArtReserveFund PublicArtReserveͲOngoingPublicArt PublicArt Program 85,000 Provisionsof1%ofrevenuefromLLLand PublicArt SalestoPublicArtProjects 79,358 164,358 TotalPublicArtReserveFund 164,358

TOTALFUNDINGFROMRESERVES 30,043,601

166 THE CITY OF NORTH VANCOUVER FINANCIAL PLANNING FOR CAPITAL BUDGETS

Grants&Contributions Land&MajorInvestments CommunityDistrictEnergySystem(FCM MajorInvestments Contributions) 2,000,000 ProvisionforExternalFundingand Contributions 15,000,000 17,000,000

Buildings Maintenance&ReplacementFunding CapitalMaintenance RequestforGerryBrewerBuilding 188,097

LowerLonsdaleAmenities RelocationofPresentationHouseGallery 1,152,300 1,340,397

Streets&Traffic TransportationPlan SustainableTransportationInitiatives 5,065 TrafficSignalSystemProgram TrafficSignalSystemUpgrades 10,000 BicycleRoutesProgram BicycleRouteImprovements 35,000 BicycleRoutesProgram BicycleMasterPlanͲUpdate 10,000

BicycleRoutesProgram MarineDriveBicycleLanes(MacKaytoFell) 85,000 Safety/PedestrianImprovements Program SafetyImprovements 10,000 TransportationDemandManagement CommunityTransportationDemand Program Management 20,000 TransitProgram TransitImprovements 10,000

TransitImprovements 3rdStreet&Bewicke,EastboundBusStop 27,000

LowLevelRoadUpgradingͲNSTradeArea CityLandDevelopments NOTECashFlowNeedsConfirmation 1,000,000 1,212,065

Parks&Environment

ParkSpecific HeywoodParkMasterPlanImplementation 133,000

ParkSpecific BoulevardParkPlaygroundReplacement 20,000

GreenwaysProgram NorthShoreSpiritTrailͲWayFindingProject 50,000 SpiritTrailGreenwayͲHarboursideWest GreenwaysProgram Overpass 1,600,000 SpiritTrailGreenwayͲSection1+2ͲKings GreenwaysProgram Mill/Riparian/Waterfront 750,000

GreenwaysProgram SpiritTrailGreenwayͲSection4AͲBewicke 246,050 SpiritTrailGreenwayͲSection7Ͳ GreenwaysProgram Forbes/WaterfrontPark/Chesterfield 284,296 SpiritTrailGreenwayͲSection8ͲLonsdale GreenwaysProgram Quay/CarrieCatesCourt 90,000 3,173,346

THE CITY OF NORTH VANCOUVER 167 FINANCIAL PLANNING FOR CAPITAL BUDGETS

Equipment GeneralEquipment CellBlockUpgradesͲVideoEquipment 72,900 PresentationHouseTheatreLighting GeneralEquipment Equipment&DraperyUpgrade 38,500 ComputerEquipment NVMAInformationTechnologyRefresh 1,900 ComputerEquipment NVRCNetworkServersandDevices 102,000 ComputerEquipment NVRCSoftwareLicenses 7,000 222,300

BlockFunding NVMAEquipmentBlockFunding 10,000 BlockFundingͲPoliceEquipment 27,000 37,000

OneͲTimeStudies PreteenEngagementPilotProject 10,000 ProvisionforDistrictEnergy10ͲyearPlan 150,000 NSEMOTemporaryPosition 91,297 251,297

TotalGrants&Contributions 23,236,405

TOTALSPRINGFUNDINGALLOCATION 53,280,006

EARLYAPPROPRIATIONS 2,423,282

TOTALUTILITIES 1,661,950

TOTAL2010PROJECTPLAN (ExcludingUtilities) $57,365,238

168 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

SUPPLEMENTAL AND STATISTICAL INFORMATION

This section presents further information of the City’s demographic, economic, and environmental indicators to help the reader understand the environment within which the City operates.

TAXATION

The following ﬁ gures break down taxation in the City of North Vancouver. The majority of municipal taxes (51.9%) are collected from residential properties, with business properties accounting for a further 39.1%. Residential property tax rates in the City are among the lowest in Metro Vancouver.

Utilities Light Industry Major Industry 0.8% 0.7% - Non-Capped 0.8% Recreation/ Non-profitNon profit 0.04% Major Industry - Capped 6.7%

Business Residential 39.1% 51.9%

2010 Tax Allocation by Property Class

The City also has a strong and diversiﬁ ed industrial base and our industrial taxpayers are among the largest in the City in terms of taxes paid, as can be seen from the “Top Ten Taxpayers” chart.

THE CITY OF NORTH VANCOUVER 169 STATISTICAL & SUPPLEMENTAL INFORMATION

TOP TEN TAXPAYERS

Roll Number Owner Property Address Property Class

1 178088.000 Neptune Terminal Ltd. 1001 Low Level Rd Major and Light Industry

3 540009.003 BCIMC Realty Corp 925 943 Marine Dr. Business/Other

2 178080.000 Cargill Ltd (Prior Lessee Saskatchewan Wheat 801 Low Level Rd. Major Industry Pool) 4 179214.000 ICBC- (Grant- in- Lieu) 151 W Esplanade Business/Other

8 638000.002 P & T Shopping Centre Holdings 333 Brooksbank Ave Recreation Property/Non-Profit and Business/Other 7 638000.001 0333739 BC LTD ( Lion's Gate Studios) 555 Brooksbank Ave Business/Other

5 178077.000 James Richardson & Sons 375 Low Level Rd. Major and Light Industry

6 178087.000 Seaboard Shipping Co, Ltd 95 Brooksbank Ave Major Industry, Light Industry and Business/Other 9 179031.000 221 West Esplanade Co. Ltd 221 West Esplanade Business/Other

10 179210.000 Lonsdale Quay Market Corp 123 Carrie Cates Crt Business/Other

170 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

EDUCATION

The City of North Vancouver is a well-educated municipality, with over 60% of the population having some post-secondary qualiﬁ cations as of the 2006 Census. This section explores education levels in the City and breaks down the subjects studied most by its residents. While men tend to study architecture and engineering, women are more likely to study business, management and public administration, as well as health, recreation and ﬁ tness.

Highest Certiﬁ cate, Diploma or Degree Population 15 years and Over

Graduate Degree None 9% 11%

BachelorBachelor's's degree 18%

High school 25%

University, below bachelor level 7%

Apprenticeship or College trades 20% 10%

THE CITY OF NORTH VANCOUVER 171 STATISTICAL & SUPPLEMENTAL INFORMATION

Field of Study Population Age 25-64 with Post Secondary Qualiﬁ cations Respondents

Male Female Total Percentage

Business, management and public administration 1,730 2,600 4,330 21.50% Architecture, engineering, and related technologies 3,150 430 3,580 17.80% Health, parks, recreation and fitness 530 2,225 2,755 13.70% Social and behavioural sciences and law 995 1,705 2,700 13.40% Humanities 360 860 1,220 6.10% Education 275 895 1,170 5.80% Visual and performing arts, and communications technologies 545 600 1,145 5.70% Mathematics, computer and information sciences 590 455 1,045 5.20% Physical and life sciences and technologies 535 465 1,000 5.00% Personal, protective and transportation services 415 380 795 4.00% Agriculture, natural resources and conservation 230 130 360 1.80%

Total 9,375 10,740 20,115 100.00%

INCOME

The following ﬁ gures explore the unique income characteristics of City of North Vancouver residents. In general, families in the City of North Vancouver earn less than the regional average, yet are less likely to experience low income levels than Metro Vancouverites in general. Like many other Canadian jurisdictions, the City continues to experience a signiﬁ cant and growing wage gap between men and women.

Individuals and households are said to experience “low income” when their incomes fall below Low Income Cut-Off (LICO) thresholds. Low-Income Cut-Offs are based upon after-tax income and are established by determining the family size and the population of the area of residence.

Average Employment Income 15 years and over, working full-time, full-year

$70,000 $60,000 $61,071 Male $50,000 $50,302 $40,000 $44,128 $45,784 $39,095 Female $$30,00030,000 $33$33,131 131 $20,000 $10,000 $- 1996 2001 2006

172 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Family Income (All Economic Families, 2005)

Median Family Income ($) Average Family Income ($) West Vancouver 105,448 196,659 North Vancouver (District) 90,772 114,553 Metro Vancouver 69,688 87,788 North Vancouver (City) 64,175 77,652 Vancouver 64,007 88,971

Prevalence of Low Income (Before Tax)

30% 26.6% 25% 20.3% 20.8% 20% 16.2%

15% 12.8%

10%

0% North Vancouver West Vancouver North Vancouver Metro Vancouver Vancouver (District) (City)

THE CITY OF NORTH VANCOUVER 173 STATISTICAL & SUPPLEMENTAL INFORMATION

HOUSING

The City residents are highly mobile, with 20% of 2006 residents having moved in the previous year. This is higher than Metro Vancouver and 75% greater than the District of North Vancouver. Statistics Canada deﬁ nes migrants as movers who resided in a different Census Subdivision (municipality) or outside Canada on Census Day. Most movers in the City were not migrant, but rather residents moving within City bounds.

In the City, 44% of dwelling units are within low-rise apartment structures with fewer than ﬁ ve storeys. This is much higher than Metro Vancouver (27%). The number of apartments as well as ground- oriented structures other than single-detached houses increased since 2001. Statistics Canada semi-detached house, row house, detached duplex, other single attached house and movable dwelling categories are aggregated as “other ground-oriented.”

While the number of single-detached houses has declined during the past two decades, the recent drop from 2001 is due to a change in classifi cation: the 2006 Census broadened the defi nition of “duplex” to include single-detached houses with secondary suites, resulting in decreases in the number of single- detached house and a corresponding increase in apartment or fl at in duplex.

The following chart compares mobility rates across Metro Vancouver. A higher proportion of City of North Vancouver residents reported moving in the year prior to Census day than the regional average. Among these movers, a majority were non-migrant—that is, individuals who moved from one residence in the City to another.

Mobility Status During Previous Year

25%

20%

15% 7.6% 9.4% 7.7% Movers (migrant)

10% 5.0% 6.0% Movers (non- migrant) 11.8% 10.7% 5% 9.2% 6.5% 6.2%

0% North Vancouver West Vancouver Metro Vancouver Vancouver North Vancouver (District) (City)

174 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

These charts examine the structural form of dwelling units in the City of North Vancouver. Over the past 25 years, the City has experienced a decline in single-detached houses, accompanied by growth in high-rise apartments and ground-oriented dwellings. As a result, the City has a low proportion of single-detached houses relative to other Metro Vancouver municipalities and continues to maintain a large stock of apartments under ﬁ ve storeys.

The “ground-oriented” category is an aggregation of several Census housing categories: semi-detached house, row house, detached duplex, other single attached house and movable dwellings. A broadening of the deﬁ nition of “duplex” to include single-detached houses with secondary suites has resulted in a minor decrease in share for “single-detached house” and an increase in share for “apartment or ﬂ at in a duplex” in the 2006 Census. As a result, care should be taken in interpreting this historical data.

Dwelling Units by Structure Type Municipal Comparison

100%

90%

80% 70%

60%

50%

40%

30%

20% 10%

0% North North Metro West Vancouver Vancouver Vancouver Vancouver Vancouver (City) (District) Apartment (5 or more storeys) 3,750 61,330 104,270 1,705 3,445 Apartment (fewer than 5 storeys) 9,375 88,180 217,700 3,485 1,430 Ground-oriented (medium density) 4,840 55,340 206,750 7,645 2,240 Single-detached house 3,390 48,365 288,320 16,915 9,725

THE CITY OF NORTH VANCOUVER 175 STATISTICAL & SUPPLEMENTAL INFORMATION

Dwelling Units by Structure Type City of North Vancouver

60%

50%

40% Single-detached house

30% Ground-oriented (medium density) Apartment (fewer than 5 20% storeys) Apartment (5 or more storeys) 10%

0% 1981 1986 1991 1996 2001 2006

Adaptable housing has been introduced as a requirement for all new multiple-unit dwellings in the City of North Vancouver. It contains specialized features and is intended for use by people with disabilities or those who are limited in mobility. As this chart illustrates, the stock of adaptable dwelling units has been increasing steadily over the past decade.

Level One consists of basic design and features, and is required in all multiple unit buildings with common corridors. Level Two and Level Three elements provide for a greater range of adaptability. Level Two adaptable design provides options for people who require a mobility aid and the means to move easily to and from the building, common areas and the adaptable design unit, as well as to facilitate use of their bathroom. The degree of adaptability increases in Level Three units, providing full access in all unit spaces.

176 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Adaptable Dwelling Units

2500 2105 2145 2000

1500 1343 LEVEL 3 LEVEL 2 1013 1000 LEVEL 1 680 431 436 500 377 153 228 19 0 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

The City has a lower percentage of owner-occupied dwelling units than Metro Vancouver. However, this metric continues to increase at a greater rate in the City than the in the region as a whole. The 2006 Census reported than the majority of dwelling units in the City of NorthVancouver are owner occupied.

Owner-Occupied Dwelling Units

70% 60% 50% 40% 30% 20% 10% 0% 1986 1991 1996 2001 2006 CNV 36% 41% 45% 48% 54% Metro 56% 57% 59% 61% 65%

The City faces affordability challenges similar to other Metro Vancouver municipalities. 35% of rental households spent at least 30% of gross income on rent with 14% spending over half. These household spending on rent levels are aligned to the region as a whole.

THE CITY OF NORTH VANCOUVER 177 STATISTICAL & SUPPLEMENTAL INFORMATION

Household Spending on Rent

50%

45%

40%

35% 19% Households 30% spending greater 13% 13% 14% 12% than 50% of 25% income on gross 20% rent

15% ntage of Households Households e 25% spending 30-49% 10% 20% 21% 21% 21%

Percentage of Households of income on gross rent 5%

0% North Metro Vancouver North West Vancouver Vancouver Vancouver Vancouver (District) (City)

The Metro Vancouver Homeless Count found that the adult homeless population in the combined City and District of North Vancouver has increased from 33 in 2002 to 123 in 2008. It is unknown how much of this increase is due to improved survey and enumeration techniques.

ECONOMY

City residents are employed in a range of industries. The proportion of experienced labour force employed in business, ﬁ nance and administration occupational category decreased over two percent from 2001 to 2006. The relative number of persons employed in culture, health, sales and service industries increased.

178 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Total Experienced Labour Force by Industry

Management of companies and enterprises 10 Agriculture, forestry, fishing and hunting 70 Mining and oil and gas extraction 120 Utilities 170 Arts, entertainment and recreation 720 Real estate and rental and leasing 730 Wholesale trade 1060 Public administration 1145 Transportation and warehousing 1175 Information and cultural industries 1290 Manufacturing 1350 Admin support, waste and remediation services 1485 Other services (except public administration) 1490 Construction 1550 Finance and insurance 1605 Educational services 1765 Accommodation and food services 2165 Professional, scientific and technical services 2935 Health care and social assistance 2965 Retail trade 3155

0 500 1000 1500 2000 2500 3000 3500

Total Experienced Labour Force by Occupational Category

2006 2001 Number of Number of Percentage Occupational Category Respondents Percent Respondents Percent Change

Sales and service 7,245 26.9% 6,990 26.4% 1.6% Business, finance and administration 5,180 19.2% 5,695 21.5% -10.8% Management 3,170 11.8% 3,265 12.3% -4.8% Trades, transport and equipment operators 2,775 10.3% 2,685 10.2% 1.3% Social science, education, government and religion 2,365 8.8% 1,880 7.1% 23.3% Natural and applied sciences 2,340 8.7% 2,235 8.4% 2.7% Art, culture, recreation and sport 1,525 5.7% 1,355 5.1% 10.4% Health 1,480 5.5% 1,355 5.1% 7.1% Processing, manufacturing and utilities 565 2.1% 670 2.5% -17.3% Primary industry 315 1.2% 320 1.2% -3.5%

Total 26,975 100.0% 26,450 100.0%

THE CITY OF NORTH VANCOUVER 179 STATISTICAL & SUPPLEMENTAL INFORMATION

Major Employers in the City of North Vancouver Business/Organization Name Address Employees Vancouver Coast Health Authority 132 W. Esplanade 1669 ICBC 151 W. Esplanade 1325 City of North Vancouver 141 W. 14th St. 480 North Vancouver School District #44 721 Chesterfield Ave. 475 CN Rail 221 W. Esplanade 279 Honeywell Asca Inc. 500 Brooksbank Ave. 250 Wal Mart 925 Marine Dr. 210 Neptune Bulk Terminals 1001 Low Level Rd. 200 Western Stevedoring 95 Brooksbank Ave. 200 Resort Reservations Network 100 - 788 Harbourside Dr 180 RCMP N.V. Detachment 147 E. 14th St. 160 Saskatchewan Wheat Pool 801 Low Level Rd. 150 Sears 935 Marine Dr. 140 London Drugs 2032 Lonsdale Ave. 120 Sutton Group--West Coast Realty 100 - 889 Harbourside Dr 113 ALS Chemex 212 Brooksbank Ave. 110 James Richardson International Ltd. 375 Low Level Rd. 101 A & W Food Services 300 - 171 W. Esplanade 100 Hospitality Careers Online Inc. 300 - 38 Fell Ave. 91

Unemployment Rate

7% 6.00% 6% 5.60% 4.90% 5% 4.60% 4.40%

0% West North North Metro Vancouver Vancouver Vancouver Vancouver Vancouver (City) (District)

180 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Youth Unemployment Rate (Ages 15 - 24)

14.0% 13.1% 12.1% 12.0% 11.6% 11.0%

10.0%

8.0% 7.2%

6.0%

4.0%

2.0%

0.0% West North North Metro Vancouver Vancouver Vancouver Vancouver Vancouver (City)(City) (District)(District)

TRANSPORTATION

City residents have the shortest median work commute distance in Metro Vancouver. The usual place of work for half of the employed labour force is in the City (27%), District of North Vancouver (14%) or West Vancouver (9%). An additional 31% commute to Vancouver.

Although most commuters drive, one-third ride public transit, cycle or walk to work. Only residents of Vancouver and New Westminster utilize these sustainable transportation methods more regularly in the region. Vehicle ownership is higher in the City than in Metro Vancouver as a whole, although the number of registered vehicles per capita is lower than in other North Shore communities.

THE CITY OF NORTH VANCOUVER 181 STATISTICAL & SUPPLEMENTAL INFORMATION

Average Commuting Distance (km)

City of North Vancouver 7.4 Vancouver 7.4 Burnaby 9.5 Richmond 9.6 District of North Vancouver 9.9 New Westminster 10.8 Port Moody 13.1 Coquitlam 13.1 West Vancouver 13.2 Port Coquitlam 14 Surrey 14 Delta 1414.2 2 City of Langley 14.7 Pitt Meadows 15.1 District of Langley 17.2 Maple Ridge 17.5 White Rock 19.1

0 5 10 15 2025 Distance(km)

Mode of Transportation for Commuting Labour Force, 15+

Walk (9.4%) Automobile Public transit passenger (20.3%) (5(5.6%) 6%)

Bicycle (1.9%) Other method (0.3%) Automobile Motorcycle driver (0.2%) (62.1%) Taxi (0.2%)

182 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Registered Passenger Vehicles Per Capita

1.0 0.89 0.91 0.9 0.81 0.8 0.70 0.7 0.64 0.6 0.5 0.404 0.3 0.2 0.1 0.0 Vancouver Metro North North West Vancouver Vancouver Vancouver Vancouver (City) (District)

ENERGY, EMISSIONS AND ENVIRONMENT

Metro Vancouver has identiﬁ ed much of the land in the region as unsuitable for development. This includes the Agricultural Land Reserve as well as conservation and recreation lands. The City is one of the smallest municipalities by land area in Metro Vancouver and is centred on the regional town centre along Lonsdale Avenue. It is largely urbanized with both residential and employment populations that impact the environment. The City of North Vancouver is one of the densest municipalities in Metro Vancouver with 69.0 combined residents and jobs per hectare.

The Ministry of Environment 2007 energy consumption and emissions inventory demonstrates that the City of North Vancouver consumes less energy, resulting in fewer greenhouse gas emissions per combined residents and jobs than most Metro municipalities. Community emissions are evenly split between building (48%) and on-road transportation (49%). Since 1999, annual water consumption in the City has decreased 60 cubic meters per capita. This consumption rate is among the lowest in Metro Vancouver.

THE CITY OF NORTH VANCOUVER 183 STATISTICAL & SUPPLEMENTAL INFORMATION

Combined Population and Employment Density Less Metro Vancouver Designated Green Zone

Anmore 4.7 Lions Bay 7.1 Bowen Island 7.4 Maple Ridge 12.7 Pitt Meadows 13.8 Belcarra 1414.7 7 West Vancouver 16.0 District of Langley 19.8 Port Moody 21.7 Surrey 25.7 District of North Vancouver 31.9 Port Coquitlam 32.0 Coquitlam 34.5 Richmond 41.6 Delta 42.1 City of Langley 45.6 Burnaby 50.2 White rock 54.7 New Westminster 60.1 City of North Vancouver 69.0 Vancouver 93.7 Combined Jobs and Residents Per Hectare

Annual Estimated Greenhouse Gas Emissions

184 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Community Greenhouse Gas Emissions

Commerical - Electricity, Residential - Natural Gas, 5,363 tonnes, 2.4% 33,514 tonnes, 15.3%

Residential - Electricity, 3,340 tonnes, 1.5% Commerical - Natural Gas, 51,710 tonnes, 23.5% Tractor trailer trucks, 1,217 tonnes, 0.6%

Commercial Vehicles, 10,005 tonnes, 4.6% Industrial Electricity, 732 tonnes, 0.3% Bus, 1,489 tonnes, 0.7%

Motorhomes, 1,164 tonnes, Industrial - Natural Gas, 0.5% 14,177 tonnes, 6.5%

Motorcycles/Mopeds 1,164 tonnes, 0.5%

Light truck/Van/SUV, 51,681 tonnes, 23.5% Small passenger, 30,093 tonnes, 13.7%

Large passenger, 14,454 tonnes, 6.6%

Community Energy Consumption

Tractor trailer trucks, Residential - Electricity, 16,932, 0% 546,577, 11% Residential - Natural Commercial vehicles, Gas, 655,213, 13% 139,206, 3%

Bus, 20,706, 1%

Motorhomes, 16,159, 0% Commercial - Electricity, 877,541, Light truck/Van/SUV, 18% 717,592, 14%

Large passenger, 200,612,200 612 4% Small passenger, 417,657, 8% Commercial - Natural Motorcycles/Mopeds, Gass, 1,010,968, 20% 10,663, 0% Industrial - Natural Industrial - Electricity, Gas, 262,872, 5% 119,705, 3%

THE CITY OF NORTH VANCOUVER 185 STATISTICAL & SUPPLEMENTAL INFORMATION

The following charts explore water consumption in the City of North Vancouver. Since 1999, the City’s conservation efforts have resulted in a per capita decrease of over 60 m³ of water annually. This rate places City residents among the lowest consumers of water in Metro Vancouver.

Annual Water Usage Per Municipality Capita (m³) White Rock 125.92 North Vancouver (City) 167.01 Surrey 169.52 Langley 175.87 Port Moody 176.14 Maple Ridge 180.12 Coquitlam 182.83 Port Coquitlam 193.11 Vancouver 198.34 North Vancouver (District) 227.26 New Westminster 231.16 Burnaby 235.34 Richmond 237.68 West Vancouver 279.98 Delta 289.05 Lions Bay 307.88 Langley (District) 374.14 Pitt Meadows 408.53

186 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Annual Water Consumption Per Capita (m³)

250 225 200 175 150 125 100 75 50 25 - 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

QUALITY OF LIFE

A large majority (98%) of residents reported in 2008 that the overall quality of life is good or very good in the City of North Vancouver. This report card results from a random telephone survey seeking community input on local issues. 97% also reported that they were somewhat or very satisﬁ ed with the delivery of City services. Fewer eligible City residents voted in 2008 than in Metro Vancouver as a whole.

Similar to reported crime incidents in Metro Vancouver overall, crime has been generally falling in the City during the past decade. 4% of residents in the quality of life survey indicated that crime was the most important issue facing the community.

THE CITY OF NORTH VANCOUVER 187 STATISTICAL & SUPPLEMENTAL INFORMATION

Crime Incidents (per 1000 residents) Minus trafﬁ c violations

200

180

160

140 Metro VancouveVancouverr 120 North Vancouver 100 (District) North Vancouver (City) 80 Vancouver 60

40 West Vancouver

Voter Participation Rate 2008 Municipal Elections

35% 32.6% 30.8% 30% 26.1%26 1% 25%

20% 17.7%

15%

10%

0% West Vancouver Vancouver Metro Vancouver North Vancouver N (City)

188 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

GLOSSARY 2010 Olympic and Paralympic The Winter Olympic and Paralympic Games were held in Games Vancouver from February 12 – 28, 2010 and March 12 – 21, 2010. Accounting Principles A set of generally accepted accounting principles designed to regulate financial reporting and accounting practices. Accrual Accounting The method of accounting for transactions as they occur, not when the payments are made or revenue is collected. Agencies, Boards and Community groups, organized as boards, societies, Commission commissions, and similar, that deliver social, recreational and cultural services. The City provides funding in varying levels of commitment, from full support to core grants. Agricultural Land Reserve A provincial zone, covering approximately 4.7 million hectares, (ALR) in which agriculture is recognized as the priority use. Farming is encouraged and non-agricultural uses are controlled. AMR – Annual Municipal Legislated requirement for municipalities to annually report Report their audited financial statements, a list of permissive tax exemptions, the municipality’s services and operations, performance, objectives and measures, and declarations/disqualifications of any Council members. Appropriation Council approval to make expenditures for a specific purpose. Approved Complement Count of regular full-time and regular part-time staff allocated to a department. Assessed Value Value of property by the BC Assessment Authority for taxation purposes. Assessment Authority Please see BCA – British Columbia Assessment. ATF Artificial turf field. Balanced Budget All budget revenues to be collected must equal planned expenditures so there is no deficit. Base Budget Budget to continue the same level of service provided in the prior year. BCA – British Columbia Independent BC Provincial agency responsible for Assessment establishing assessed values, based on market, to provide a basis for taxation for all properties in British Columbia. BCAA also classifies properties into tax classes, based on property use. The major tax classes in the City of North Vancouver are residential, business, light industry, and major industry. Block 62 The Civic Precinct area, bounded by Lonsdale and Chesterfield Avenues, and 13th and 14th Streets. Canada Summer Jobs Designed to assist students in preparing for their future entry Program into the labour market by providing career-related work experience and development learning for in-school youth, through the provision of a wage subsidy to employers. Capital Expenditures Expenditures on construction or betterment of capital assets. Capital Program Ongoing activities or works related to maintenance and/or construction of capital assets. Capital Project A project related to capital assets that has a defined start and end point and is not an ongoing activity.

THE CITY OF NORTH VANCOUVER 189 STATISTICAL & SUPPLEMENTAL INFORMATION

Capital Reserves Monies set aside that are reserved for capital programs or capital projects. City Council Elected officials, consisting of a Mayor and six Councilors, responsible for providing effective leadership and establishing administrative policies that ensure the social, economic and environmental health of the municipality. Climate Action Charter Local governments from across B.C. have joined with the Province and the Union of BC Municipalities, to find ways to tackle the challenges posed by climate change, pledging to significantly cut greenhouse gas emissions by 2012. Community Charter Provincial Legislation which governs Municipal government in British Columbia. Consumer Price Index The costs of a group of goods and services that define the change over time quoted as a percentage. Contingency Reserve to set aside funds for emergencies and unforeseen circumstances. Core-Funded Agencies Community-based organizations, which are financially supported by the City on an ongoing basis. Corporate Strategic Plan A City document which defines our vision, goals and objectives. Cost Drivers The cost of goods and services which impacts our operating expenses when preparing our Financial Plan. Crown Council Canadian Prosecutors CUPE Local 389 – Canadian The union representing the City’s staff. Union of Public Employees DCC – Development Cost Fees collected from new developments that have added extra Charge costs to the City. We have a Parks DCC which collects money for the purchase of new parkland as identified in our Parks and Greenways Master Plan. Designated Green Zone A region-wide commitment to protect and enhance the region’s key natural areas, including ecologically important areas. Directors’ Team A senior management team whose purpose is to provide leadership and vision to Council and staff through the consideration of policy, corporate, financial business and strategic planning, human resource and other significant corporate issues. DNV District of North Vancouver DWV District of West Vancouver Emergency Operations Location of the North Shore Emergency Management Office Centre EPP – Environmental Adopted by Council in 2000, the EPP is a strategy and action Protection Program plan for protecting the environmental health of the community. External Funding Monies received from other governments, corporations, or individuals. It may be for operating, or capital purposes and may be restricted or unrestricted in its use. Federal Government Government of Canada

190 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Federal Policing contract City of North Vancouver contracts with the RCMP, the Canadian national police service, for municipal policing services. District of North Vancouver also contracts with the RCMP, for a combined police service in North Vancouver. Financial Plan Provides statutory approval for spending by the Municipality. The combined five-year plan and ten-year project plan is approved on an annual basis. Financial Sustainability City finances are managed to ensure that we have funds available for current and future needs. Fiscal (fiscally) Monetary, particularly related to public funds. FTE Full time equivalent staff position GB Bldg – Gerry Brewer Named after the City Manager at the time the building was Building constructed. It houses the RCMP Detachment for the City of North Vancouver and the District of North Vancouver, as well as the North Shore Emergency Management Office. Geotechnical Assessment A detailed study by a geotechnical specialist to determine likelihood of failure. GIS – Geographic Information This mapping system tracks and records property and System infrastructure in the City of North Vancouver on a geographic basis. Goals Outcomes that we are striving to achieve as identified in corporate plans and documents. Grants in lieu Grants from Federal and Provincial governments and agencies, to municipalities, in lieu of property taxes. GST – Goods and Services Value-added tax imposed by the Federal government on all Tax purchases of goods and services. GVRD – Greater Vancouver Now known as Metro Vancouver, is a working partnership of Regional District 22 municipalities and one electoral area, and one treaty First Nation. The GVRD delivers region-wide essential services such as watershed management and water filtration, sewage treatment, and landfill management, as well as the delivery of various activities relating to environmental stewardship and the livability of the region such as air quality, regional parks and housing. The GVRD coordinates land use planning for municipalities in its region. GVTA – Greater Vancouver A Crown Corporation responsible for all transportation in the Transit Authority GVRD, including public transit and major roads. Hansen System Asset management and operational work-order system. Harry Jerome Recreation A group of four recreation buildings, including Mickey Complex McDougall and Memorial Gyms, Harry Jerome Recreation Centre, and Centennial Theatre. It is one of two recreation complexes in the City.

THE CITY OF NORTH VANCOUVER 191 STATISTICAL & SUPPLEMENTAL INFORMATION

Home Owner Grant Provincial grant to help reduce the amount of residential property tax British Columbians pay. It is available to Canadian citizens or landed immigrants who live in British Columbia and occupy the home as his/her principal residence. IAFF Local 296 – International The union representing the City’s Fire Fighters. Association of Fire Fighters Infrastructure The general term to describe a group of uniquely municipal assets used to provide services to our citizens. Some of these include roads, water mains and sewer mains. JBCC – John Braithwaite Named after a former long-serving City Councillor and Community Centre community activist, the 35,000 sq. ft. centre is the City's latest contribution to community amenity space in Lower Lonsdale. The centre provides a wide range of social, recreation, health and general community use space for Lower Lonsdale and North Vancouver residents. It is the second of two recreational complexes in the City. Joint Services Services provided in partnership with two or more government bodies; for example, the North Vancouver Recreation Commission, funded by the City of North Vancouver and the District of North Vancouver, provides our recreation services. Other joint services include police, emergency services and cultural services. LEC – Lonsdale Energy Corp. A state-of-the-art heating system that delivers high efficiency energy to its customers. It uses a series of boiler mini-plants to circulate hot water and heat the buildings that are connected to the LEC system. The LEC utility is wholly owned by the City, but operates as a separate company. The City's role is that of a rate regulator to ensure LEC customers receive clean, affordable district energy heating. LEED Leadership in Energy and Environmental Design, standard for Green Building design. The City has a LEED Silver mandate for all building construction. LGH Lions Gate Hospital located in the City of North Vancouver. Liability Servicing Limit A legislated limit on the total amount of annual payments a municipality can incur related to debt or other capital obligations. Liquid Waste Management A GVRD regional plan, designed to protect the region's Plan outstanding livability and environmental quality. It lays out the steps needed to enhance the current system as we prepare for population increases and the replacement of aging regional sewage treatment infrastructure. Low Income Cut-Off (LICO) A Statistics Canada measure of low income based upon family size, the population of the area of residence, and after-tax income. Lower Lonsdale The southern-half of the Lonsdale Regional Town Centre in the City of North Vancouver. Metro Vancouver Comprises 22 municipalities, one electoral area, and one treaty First Nation. MFA – Municipal Finance A BC Provincial agency responsible for all borrowing by Authority municipalities and regional districts in BC.

192 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

MHA – Mental Health Act Federal statute governing service provision to the mentally ill. Moodyville Located on the shores of Burrard Inlet where North Vancouver now resides, this booming community pioneered the international lumber trade in Western Canada. Multiple The multiple (or tax ratio) is the ratio between the residential tax rate and each of the non-residential tax rates. Non-Statutory Reserve Monies held in these funds are not restricted in their use. North Shore The North Shore (of Burrard Inlet) is a term commonly used to refer to the area to the north of Vancouver. The area consists of the City of North Vancouver, the District of North Vancouver and the District of West Vancouver. NSRP - North Shore Recycling The local municipal recycling department for the City of North Program Vancouver, District of North Vancouver, and District of West Vancouver. Funded by utility fees and managed by the District of North Vancouver. NSEMO – North Shore An inter-municipal agency that works in partnership with the City Emergency Management of North Vancouver and Districts of North and West Vancouver to Office plan, coordinate and test emergency and disaster response and recovery services. NVRC – North Vancouver The body which manages all City of North Vancouver and District Recreation Commission of North Vancouver recreation facilities as well as delivering all recreation programs. Objectives Actions we plan to undertake to obtain or work toward our goals. We have objectives that stem from our Strategic Plan as well as departmental objectives which also support the high level strategic goals of the organization as a whole. OCP – Official Community Plan A required municipal bylaw, which provides an articulated land- use and community vision for the future. Council cannot adopt zoning changes or other policies contrary to the OCP, unless the OCP is also amended. Operating Expenditures The cost of goods and services required to provide ongoing services to our citizens. Operating expenses are for year after year costs of providing services such as fire protection, police protection, recreation services and parks. Operating Revenues Funds the City receives to pay for operating expenses. Examples are: property taxes, licenses, fees, interest earned and grants. Other Government Authorities Property tax levies collected for and remitted to non-municipal (Other Taxing Authorities) Agencies such as Provincial Schools, Transit, BC Assessment, Regional District and Municipal Finance Authority.

THE CITY OF NORTH VANCOUVER 193 STATISTICAL & SUPPLEMENTAL INFORMATION

Parks and Greenways Master The long-term plan to govern the development of a linked Plan system of parks and streets with sustainable ecological and transportation objectives. PeopleSoft Financial system for general ledger and accounts payable. Ports Legislation A cap, legislated by the Provincial government, of property taxes levied on ports properties by municipalities. The legislation also provides for some compensating grant funding to the affected municipalities. Presentation House Located at 209 W 4th St., The Presentation House main building was built in 1902 as a school. It currently houses the North Vancouver Museum and Archives, Presentation House Gallery and Presentation House Theatre. Presentation House Gallery Located in Presentation House, Presentation House Gallery is operated by the BC Photography and Media Arts Society. Its mandate is to exhibit and disseminate photography and media art, emphasizing contemporary Canadian work within a context of historical and international art. Programs The ongoing provision of City services that are funded through our general fund budgets. Project Has a defined start and end date; may be operational or capital in nature. Property Class Defined in the BC Assessment Act (section 19 (14)) as “The Lieutenant Governor in Council must prescribe classes of property for the purpose of administering property taxes and must define the types or uses of land or improvements, or both, to be included in each property class”. City of North Vancouver classes are Residential, Utilities, Major Industry – capped, Major Industry, Light Industry, Business, and Recreation/Non-Profit. Property Taxes Levies imposed on properties based upon the assessed value of the property. Provincial Government Government of British Columbia

PSAB – Pubic Sector Issues standards and guidance with respect to matters of Accounting Board of Canada accounting and financial report in the public sector. PSAB issues such standards and guidance to serve the public interest by strengthening accountability in the public sector through developing, recommending and gaining acceptance of accounting and financial reporting standards of good practice.

RCMP – Royal Canadian Federal police service, contracted jointly by the City and Mounted Police District of North Vancouver through the provincial Ministry of the Attorney General, to provide police services.

194 THE CITY OF NORTH VANCOUVER STATISTICAL & SUPPLEMENTAL INFORMATION

Regional District Regional districts are federations of municipalities and electoral areas and are responsible for inter-municipal services, region-wide services and act as local government for electoral areas. See also, Metro Vancouver and GVRD, in this glossary. RFP Request for proposal. Revenue Requirement The amount of revenue required to deliver services of any program (police, fire, parks, etc.) to our citizens. Social Plan Adopted by Council on September 14, 1988, the Plan provides overall direction for the City’s response to social concerns, and guidance in terms of its social planning function. Solid Waste Management A region-wide approach to managing garbage, disposal, Plan landfill, and recycling. SPURS Program to education and inform students in the areas of law, fitness and police work. Squamish Nation The Squamish Nation is comprised of descendants of the Coast Salish Aboriginal peoples who lived in the present day Greater Vancouver area, Gibson’s Landing, and Squamish River watershed. The Squamish Nation Eshlyhan reserve is adjacent to the City. Statutory Reserve Reserve fund established by bylaw. Monies held in a reserve can only be used for the purpose specified in the bylaw. Statistics Canada Canada’s national statistics agency. Sustainability Managing our community in a way that balances social, economic and environmental implications of our activities in order to meet the needs of the people today without compromising the ability of future generations to meet their own needs. Tangible Capital Assets Non-financial assets which are physical in nature and are held for use in the supply of goods or services, useful economic life greater than one year, and not held for sale in the normal course of business. Tax Rate The tax rate is the amount that each property class pays on each thousand dollars of assessed value. Tax Ratio Tax ratios (or multiples) are the ratio between the residential tax rate and each of the non-residential tax rates. Transportation Plan Endorsed by Council on April 14, 2008, the Transportation Plan’s emphasis is to increase use of sustainable transportation modes and provide safe access and mobility for all users of our streets. Treasury Board Secretariat Sets the rate of pay for Federal employees, which include the RCMP members. Useful Economic Life The useful life of an asset in terms of years of service it is expected to provide.

THE CITY OF NORTH VANCOUVER 195 STATISTICAL & SUPPLEMENTAL INFORMATION

Utility A functional unit that provides services like water, sanitary sewer, or refuse collection directly to citizens. The utility units are self-balancing in that total revenue equals total expenses incurred to provide the service. VANOC The Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games. VPA – Vancouver Port The Federal government body that regulates all port activity in Authority the Vancouver Port. Waterfront Office The City has established a Waterfront Project Office at the foot of Lonsdale to facilitate development plans, and deliver business and tourism opportunities to the area. The office is open to the public, and residents are invited to visit the office for more information. WCB - Workers’ Also known as “Work Safe BC”, a BC Provincial agency Compensation Board providing workplace safety services and mandatory insurance and management of workplace injury claims.

196 THE CITY OF NORTH VANCOUVER