Delta's GDS Booking Policy

Delta's GDS Booking Policy All bookings on Delta travel documents must comply with Delta’s contract of carriage, and with all applicable fare rules. Delta's GDS Booking Policy guidelines are designed to set clear expectations for subscribers concerning the use of a GDS for reserving, booking and ticketing Delta air transportation. Emphasis has been placed on the importance of adherence to tariff rules as they are designed to allow pricing and travel flexibility for all customers. Enforcing these rules benefits customers as this allows us to offer passengers a greater number of discounted seats while reserving last seat availability for business customers. We will continue to provide information to our Agency Partners to ensure that all GDS users take a consistent approach when using GDS services to reserve space and issue tickets for Delta customers. GDS practices that are considered a violation of Delta's policies will be addressed appropriately. To prevent such violations, please review the below links that encompasses booking rules and abusive type ticketing practices. Under no circumstances should Delta personnel or Delta-appointed travel agents suggest or solicit any type of abusive ticketing practice that would violate Delta's tariff rules. JV Booking Policy Guidelines (English version) Admin Fees for Debit Memo Delta/KLM will each assess a $50 administrative fee for each debit memo issued. Back-To-Back Ticketing Delta's policy as stated in tariff rule 100 specifically prohibits the practice of back-to-back ticketing, which is defined as follows: The issuance or use of coupons from two or more tickets issued at round-trip fares or the combination of two or more round-trip fares end to end on the same ticket, for the purpose of circumventing applicable tariff rules such as advance purchase and minimum stay requirements. Agents engaging in this practice are held accountable for these violations and appropriate action is taken, including issuing debit memos, and where appropriate, terminating their Delta appointment. Canceling Reservations Segments must be canceled and inventory released immediately when a ticket has not been purchased in accordance with the fare rule, or when notified by a customer that travel is no longer needed, whichever comes first. Canceled space for one passenger shall not be used for another customer even if that customer desires an identical itinerary. TSA Secure Flight Passenger Data – Industry Mandate Secure Flight Passenger Data is required for each passenger and segment. PNRs without complete SFPD may be subject to cancellation shortly before the 72 hour TSA deadline for providing this information. Churning Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service across one or more passenger name records or GDSs including, without limitation, to circumvent or extend ticketing time limits, hold inventory or to meet GDS productivity requirements. DL exclude from churning calculations all activity generated the same date the initial booking for a segment was created. Claim PNR Claim PNR allows travel agencies to programmatically take control of Delta created bookings for ticketing purposes in markets that are not e-ticket eligible. Delta created bookings that are wholly e-ticket eligible will be secured and unavailable for automated transfer of control (Claim) by travel agencies via their GDS. Delta bookings such as those with more than 9 passengers or those booked in SkyMiles award classes are secured and continue to be excluded from Claim functionality. If you have additional questions, please contact your GDS Help Desk. Dual Automation A GDS subscriber that uses more than one GDS in its business must book and ticket a specific passenger itinerary within the same GDS. Duplicate Bookings All duplicate bookings generated by a single GDS subscriber are prohibited, including: Multiple itineraries for any number of passengers with the same passenger name, whether identical itineraries or not Reserving one or more seats on the same flight or different flights for the same time frame, regardless of the class of service or format used to make the reservations Additionally, creating a reservation where it is logically impossible to be used on each segment created across one or more PNRs or GDSs is not permitted. You can see examples of fee application related to Duplicate Segments by clicking on that link in the previous table. Please note: In order to ensure the most accurate availability is accessible to all of our customers, effective February 14, 2011, Delta will cancel all duplicate bookings as soon as they are identified; the inventory in these bookings will be returned to availability. SkyMiles Number Required to Prevent Cancellation Delta recognizes there are situations where two passengers with the same name could be traveling on the same itinerary (i.e. father/son with same name) in a different reservation. Even if the reservations are ticketed, please ensure that both passengers are enrolled in SkyMiles and enter each passenger’s respective SkyMiles number in the PNR to prevent cancellation. Policy Violation Charges Violations at $10 will now be billed at the per segment level and not at the passenger per segment level. A segment will be billed at $10 per segment regardless of whether there are 1 or more passengers in the segment. Examples below detail how the $10 per segment fee is calculated: PNR Examples of duplicate segments within the same PNR PNR Examples of duplicate segments across PNRs within the same IATA number The bold CANCELLED indicates segments cancelled by Delta while the bold KEPT indicates segments that remain active in the PNR. All duplicate bookings generated by a single GDS subscriber are prohibited, including: Multiple itineraries for any number of passengers with the same passenger name, whether identical itineraries or not Reserving one or more seats on the same flight or different flights for the same time frame, regardless of the class of service or format used to make the reservations Creating bogus reservations where it is logically impossible for travel to take place Duplicates created within the same PNR or through the creation of multiple PNRs PNR Examples of Duplicate Segments within the Same PNR: Multi Airport City 1 DL5070Y 02JAN5 ATLJFK HK1 830A 1045A - CANCELLED 2 DL 904Y 02JAN5 ATLLGA HK1 840A 1108A - KEPT ** Passenger may not be confirmed to both JFK and LGA ** Results in a fee of $10 for one duplicated segment Multiple Flight Dates 1 DL5070Y 02JAN5 ATLJFK HK2 830A 1045A - CANCELLED 1 DL5070Y 03JAN5 ATLJFK HK2 830A 1045A - KEPT ** Passenger may not be confirmed on multiple flight days ** Results in a fee of $10 for one duplicated segment Different Connect Point 1 DL1094Y 2JAN5 ATLCVG HK4 650A 815A - CANCELLED 2 DL1743Y 2JAN5 CVGLAX HK4 855A 1032A - CANCELLED 3 DL 935Y 2JAN5 ATLLAX HK4 715A 846A - KEPT ** Passenger may not be confirmed on both direct and connecting flights ** Results in a fee of $20 for two duplicated segments (ATL-CVG and CVG-LAX) Overlapping Segments 1 DL4630Y 02JAN5 STLATL HK1 948A 1225P - CANCELLED 2 DL4675Y 02JAN5 STLATL HK1 1155A 237P - KEPT 3 DL 82Y 02JAN5 ATLJFK HK1 230P 456P ** Passenger may not be confirmed on multiple flights to the same destination ** Results in a fee of $10 for one duplicated segment (STL-ATL) Different Classes of Service 1 DL 904Y 02JAN5 ATLLGA HK1 840A 1108A - CANCELLED 2 DL 904B 02JAN5 ATLLGA HK1 840A 1108A - KEPT ** Passenger may not be confirmed in multiple classes of service on the same or different flights ** Results in a fee of $10 for one duplicated segment (ATL-LGA) PNR Examples of Duplicate Segments across PNRs within the Same IATA Number: Passenger Smith is booked round-trip AMS-JFK in record locator ABCDEF. Passenger may not be confirmed in any other PNRs for surrounding time periods. Original Booking DL RECORD LOCATOR ABCDEF 1. 1SMITH/JOHNMR SWI1GGHIJKL/XXXX/12345678/AMS 1 DL 81U 09JUN1 AMSJFK HK1 1240P 255P - CANCELLED 2 DL 80U 16JUN1 JFKAMS HK1 900P 1045A¥1 - CANCELLED HA FAX-OSIDL CTCT Delta Travel Agency 404-123-4567 Alternate Travel Dates DL RECORD LOCATOR GHIJKL 1. 1SMITH/JOHNMR SWI1GLMNOPQ/XXXX/12345678/AMS 1 DL 81U 10JUN3 AMSJFK SS1 1240P 255P - KEPT 2 DL 80U 17JUN1 JFKAMS SS1 900P 1045A¥1 - KEPT HA FAX-OSIDL CTCT Delta Travel Agency 404-123-4567 ** Passenger may not be confirmed on alternate dates of travel while holding the original booking ** Results in a fee of $20 for two duplicated segment (AMS-JFK and JFK-AMS) OR Alternate Itinerary DL RECORD LOCATOR MNOPQR ETKT ELIGIBLE 1. 1SMITH/JOHNMR SWI1GRSTUVW/XXXX/12345678/AMS 1 DL 81U 09JUN1 AMSJFK HK1 1240P 255P - KEPT 2 ARNK 3 DL 141Y 17JUN3 BRUJFK SS1 1145A 200P - KEPT ** Passenger may not be confirmed on an alternate itinerary while holding the original booking ** Results in a fee of $20 for two duplicated segment (AMS-JFK and JFK-AMS) Fraudulent/Fictitious Bookings Fraudulent, fictitious, or speculative bookings are forbidden. These are defined as reservations where a booking is entered into a GDS regardless of input codes, using fictional or fabricated names, with no intent for travel and is not directly related to a request from a passenger to purchase a ticket. Examples of such bookings include reservations that list the following in the PNR: Schedule A/B/C Mouse/Mickey Smith/A/B/C Test/Delta Additionally, creating such PNRs to hold or block reservations due to expected demand, customer indecision, or for any reason including, without limitation, to circumvent any of Delta Air Line's fare rules or policies is not permitted. Group Bookings An acceptable group booking may include segments entered passively into a GDS. These passive segments must match segments already existing in Delta's Reservation System.

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