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Galileo Travel Professional Using Travelport Smartpoint Complete

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Galileo Travel Professional Using Travelport Smartpoint Complete Galileo for Travel Professionals Using Travelport Smartpoint 6.0 Course Book v1.0 Revision History Date Version Authors Reason / Description of Change Dec 14 V5.0 Learning Solutions Modularized for download speed / Customer navigation ease. Dec 14 V5.0 Learning Solutions 5.0 Enhancements to include Rich Content and Branding, Ancillary services, paid seats. May 15 V6.0 Learning Solutions 6.0 Enhancements to include: Branded fares and ancillaries accessible from Availability and Fare Quote Bringing the availability and shopping flows together for Direct Payment Carriers Ability to use debit cards and agency form of payment in the Lowcost Selling Screen Acknowledgements: © 2015 Travelport. All rights reserved. Travelport, Apollo, Galileo, Worldspan and the Travelport logo are trademarks of Travelport. All other marks are the property of their respective owners. For questions or comments, please send a message to [email protected] Contents Module 1: Getting Started .......................................................................................................... 20 Introduction................................................................................................................................ 20 Learning Galileo Class Objectives ............................................................................................... 20 Moving to Galileo Class Objectives ............................................................................................ 20 Module Objectives ..................................................................................................................... 21 Launching Travelport Smartpoint and Signing-on to Galileo ..................................................... 21 Creating your Password .......................................................................................................... 22 Service Bureau ........................................................................................................................ 23 Re-launching Travelport Smartpoint ...................................................................................... 23 Switching between Travelport Smartpoint and Galileo Desktop ........................................... 23 Moving between Terminal Work Areas .................................................................................. 23 Using Command Shortcuts in the Terminal Window ................................................................. 24 Language Translations, Keyboard Mapping and GDS Connection ............................................. 24 Working in the Terminal Window .............................................................................................. 25 Screen Icons in the Terminal Window........................................................................................ 28 QuickCommands ..................................................................................................................... 28 Replay ..................................................................................................................................... 28 Print ........................................................................................................................................ 30 Queues ....................................................................................................................................... 31 Smartpanel ................................................................................................................................. 37 Launching Smartpanel ............................................................................................................ 37 Identifying Elements in the Menu Bar ....................................................................................... 37 Application Menu ....................................................................................................................... 38 Application Settings ................................................................................................................ 38 General Settings...................................................................................................................... 39 Other Options ......................................................................................................................... 39 Windows Management .......................................................................................................... 40 Removing a Window ............................................................................................................... 40 Changing the Font and Font Size ............................................................................................ 41 Selecting your Connection ...................................................................................................... 42 Other Features ........................................................................................................................ 42 Terminal Menu ........................................................................................................................... 43 History Menu .............................................................................................................................. 44 Windows ..................................................................................................................................... 44 PNR ............................................................................................................................................. 45 Travelport Smartpoint for Travel Professionals for Galileo v6.0 3 Contents Search ......................................................................................................................................... 45 Sell .............................................................................................................................................. 45 Tools ........................................................................................................................................... 46 QuickCommands ........................................................................................................................ 46 Open Quick Commands panel ................................................................................................ 48 Configuring Quick Commands ................................................................................................ 49 Programmable Keys Editor ......................................................................................................... 52 Help ............................................................................................................................................ 53 Using the PNR Viewer Window .................................................................................................. 53 Quick Access Buttons in the PNR Viewer Window ................................................................. 54 PNR Viewer Window Icons ..................................................................................................... 54 Recent PNRs ............................................................................................................................ 56 PNR Tools Icon ........................................................................................................................ 59 Edit PNR .................................................................................................................................. 62 Create/Edit Customer Information ......................................................................................... 62 Create/Edit Booking File Remarks .......................................................................................... 63 Create/Edit Special Services ................................................................................................... 64 Assign/Edit Seat Assignments ................................................................................................. 65 Accessing Online Help ................................................................................................................ 66 Accessing ASK Travelport ........................................................................................................... 68 Creating a New Account in ASK Travelport ............................................................................ 69 Searching for Answers ............................................................................................................ 71 Providing Feedback ................................................................................................................. 72 Conversion References ........................................................................................................... 72 How to Determine Airline, City, and Airport Codes ................................................................... 73 Encoding Airlines .................................................................................................................... 73 Decoding Airlines .................................................................................................................... 74 Encoding Cities and Airports ................................................................................................... 74 Decoding Cities and Airports .................................................................................................
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