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Remoteapi V4.1 RemoteAPI v4.1 远程支持 & 远程控制集成 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com Index Index 1. RmeoteAPI 是什么 9. 支持环境 2. 主要特征 10. 网络环境 3. RemoteAPI主要功能 11. 定制化 4. Integration Structure 12. License 5. Integration Application Flow 13. SDK 6. 应用领域 14. Developer Support 7. 支持程序编译 15. Reference 8. 无需第三方技术 16. Case Study Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 1 1. RmoteAPI 是什么？ RemoteAPI，是指将远程控制功能进行API(Application Program Interface)化 开发，并可同其他软件进行集成的一种模块。 RemoteAPI : 版本：4.1 应用于RemoteCall v. 4.1产品的引擎 VRVD：虚拟远程视频驱动引擎 (Virtual Remote Video Drive) 应用程序需要远程控制、远程支持功能时 IT服务需要远程控制、远程支持功能时 通过Remote API模块，可以同任何软件及服务产品进行集成开发。 只通过同18种API模块的集成，就可以让您的软件变得更有竞争力！ Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 2 Rapid ROI Customer Screen Satisfaction Share IT Service Support Integration Remote Remote Control Access Rapid Application Feedback Support Integration Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 3 2. 主要特征 Key Features Windows Vista, 7 (UAC) support Simple API support Virtual Remote Video Driver (Integration time – 30 minutes) (GDI, DDI support) Easy control - Optional functions Network support Multilanguage support (Private IP Relay, Proxy, FW) (English, Korean, Japanese, Chinese) Integration : Remote Support & Remote Control function Add-On Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 4 3. 主要功能 Standard Extend 基本 操作系统 MS Windows OS √ √ 环境 连接方法 呼出API 方式连接 √ √ 鼠标控制 √ √ 键盘控制 √ √ 桌面共享 √ √ 支持多显示器 √ √ DirectX or OpenGL √ √ Ctrl+Alt+Del 功能传送 √ √ 单向绘图 √ √ 双向绘图 √ √ 剪贴板 √ √ URL传送 √ √ 控制 基本功能 收藏夹(文件, URL, 控制面板) 功能 √ √ 画面截屏 √ √ 查看进程信息 √ √ 逆向传送画面 √ √ 查看资产信息 √ √ 简易FTP功能 √ √ 聊天 √ √ 真彩色控制 √ √ VRVD 3.1 √ √ GDI √ √ DDI √ √ Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 5 3. 主要功能(续) 画面录像(本地) √ √ 语音聊天 √ √ 控制 高级功能 自动控制鼠标/键盘 功能 √ √ 远程资源管理器 √ √ Blank Screen √ √ SSL通信 √ 支持安全设备（防火墙, IDS, IPS） √ 安全功能 加密(AES 256bit) √ 支持代理服务器 √ √ 控制前确认同意 √ √ 中继功能 网关连接 √ Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 6 4. Integration Structure RemoteAPI Extend License Gateway Connection Gateway Connection Internet Internet Gateway Server Firewall / Proxy Firewall / Proxy Peer to Peer Connection TCP 9500 Port Viewer Side API Client Side API RemoteAPI Standard License Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 7 5. Integration Application Flow RemoteAPI使用18种API功能进行集成。 X X Your .NET, VB6, VC++, Your .NET, VB6, VC++, Delphi, etc. GUI app Delphi, etc. GUI app X X RemoteAPI RemoteAPI Viewer Side Module Client Side Module StartViewer( ) RSDriverInstallCheck( ) SetControlType( ) SetServiceMode( ) SetUseAdminAuthorityOnVista( ) SetDocPath( ) ConnectViewer( ) TerminateViewer( ) DisconnectViewer( ) RSEngineTerminate( ) Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 8 6. 应用领域 Remote Control Application Support IT Services Support Function Add-On Integration Integration Keyboard Mouse Clip Board Process System Screen Share File Transfer Control Control Share Control Information 韩国应用实例：即时通信软件集成, ESTsoft, INCA internet等 服务器类解决方案上线时应用API用作管理用途 海外应用实例：MJS, NTT-Data, Sumitomo denko(M-Core) Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 9 7. 支持程序编译 RemoteAPI v4.1支持什么环境下的程序编译？ Visual Studio C++ 6.0, 2005, 2008 Visual Basic Net, C# / VB.NET Delphi Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 10 8. 无需第三方技术 应用RemoteAPI v4.1 时需要第三方的技术吗？ RemoteAPI v4.1 远程支持引擎为RSUPPORT独立研发的技术 无需另外的第三方技术。 无需另外购买程序库 ※ UI Library(BCG Library)的使用许可根据RSUPPORT发布的许可权限无需另外购买即可全部使用。 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 11 9. 支持环境 RemoteAPI v4.1 支持的环境是什么？ Operating System Support : • Windows 98 • Windows 2000 Professional, Server • Windows XP (32bit) • Windows 2003 Server (32bit) • Windows 2008 Server (32bit) • Windows Vista (32bit) • Windows 7 (32bit) Browser Support : • Internet Explorer 6.0 later Network : • TCP/IP Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 12 10. 网络环境 RemoteAPI v4.1 在网络路由器（NAT）环境中也可以应用吗？ 是否支持Proxy Server？ RemoteAPI Extend License Support (Gateway Server License) • 公网IP • 私设IP • NAT网络环境 • 网络路由器环境 • 支持Proxy Server - 支持各种Proxy Server - NTML Certification - Basic Certification - Digest Certification ※ 购买RemoteAPI Extend License即可通过Gateway Server构建并运营远程控制服务。 ※ Extend License 可以在任何可以连接互联网的地方提供优质的远程支持服务。 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 13 11. 定制化 RemoteAPI v4.1 支持定制化吗？ RemoteAPI Customizing License Support : • 通过事先协商确定定制化内容 • 分析需要功能 • 定制化设计 • 定制化开发 ※ 提供的定制化模块信息根据保密协议受到依法受到保护。 RSUPPORT通过积累的丰富商业经验，为贵公司进行商务需求分析、设计，提供定制化服务。 ※ 定制化许可通过单独协议进行销售。 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 14 12. License RemoteAPI v4.1 许可是如何规定的？ RemoteAPI License : • 以年为单位续签合同方式 • Yearly Subscription - 在签约购买及续签时发布1年使用许可 - 在Viewer模块运行位置发布许可文件 RemoteAPI Extend – 通过Gateway Connection连接外部环境 RemoteAPI Standard – 包括集成必需的项目 ※ RemoteAPI v4.1相关的所有资料都依照作权法受保护。 禁止无故对RSUPPORT公司提供的部分或全部资料进行复制、传播发布，严重者将会被起诉，并受到民法、刑法（包括国 际法）等的严格惩处。 但是，对于已购买产品的客户，根据许可购买条件(期限，许可数量)使用本产品并由于追加开发需要重新发布执行代码时 不受许可限制。 ※ 对于所涉及的所有相关代码不允许进行反编译(Decompiling)，逆向工程(Reverse Engineering)以及分解(disassemble) 作业。 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 15 13. SDK RemoteAPI SDK(Software Development Kits) Software Development Kits Support : • RemoteAPI v4.1 用户使用手册 Wrapper DLL • Viewer-Side API : C++ DLL(library) Module • Client-Side API : C++ DLL(library) Module • Test Program : C++ DLL(library) Module Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 16 14. Developer Support RemoteAPI Developer Support SDK Package • API 用户使用手册 • 测试程序 • 测试源代码 • API header file • Library相关的C++ .cpp 源文件 -> 提供使用library相关的Wrapper class 开发人员支持 • 测试程序(Sample, C++) • 用户使用手册 • 提供测试许可 • 咨询邮件([email protected])支持 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 17 15. Reference RemoteAPI应用在哪里？ RemoteAPI Reference : • 安博士公司 – 提供AhnLab Policy Center 3.0, RemoteAPI v3.0 , 2004年 提供AhnLab Policy Center 4.0 RemoteAPI v4.1, 2010年 • INCA Internet – 搭载于综合安全软件上(企业级综合杀毒解决方案) • EST Soft – 搭载于综合安全软件上(企业级综合杀毒解决方案) • 韩国全罗北道教育信息科学院 – 嵌入院内即时通许工具 • SK NateOn – 嵌入Messager, 个人版 Messager • 韩国农协 – 责任终端系统, P2P构架, RemoteAPI v3.1 供应 • 韩国国民银行 – Paperless BPR Pilot Project, 2008年, RemoteAPI v4.1 • 日本 M-Core – 资产管理解决方案, C/S构架, 2009年, RemoteAPI v4.1 供应 • 日本 MJS – 会计管理软件, C/S 构架, 2008年, RemoteAPI v4.1 供应 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 18 16. Case Study Messenger (Remote Screen Share Function) Add-On Killer Function 效果 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 19 16. Case Study Japan Financial Account Service System (Remote Support) Add-On M-Core Service Remote Access Control Technical Support IT Service Support Integration Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 20 16. Case Study Anti-Virus Management System (Remote Support) Add-On Remote Access Control Technical Support IT Service Support Integration Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 21 RSUPPORT 产品群 在线虚拟帮助台 在线销售工具 在线远程支持工具 应用程序远程支持API 个人远程计算机控制工具 即时通讯软件辅助远程控制 软硬件整体远程支持解决方案 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 22 为全球4000余家企业的远程支持服务负责 Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com 23 Korea : Japan : (138-724) 서울시 송파구 방이동 45번지 한미타워 〒100-0013 東京都千代田区霞ヶ関3-3-2 15층, 16층 新霞ヶ関ビル18階KOTRA 전 화 : +82-70-7011-3900 TEL : +81-3-3539-5761 팩 스 : +82-2-479-4429 FAX : +81-3-3539-5762 For more information about RSUPPORT, 기술문의 : [email protected] お問い合わせ : [email protected] please visit http://www.rsupport.com 구매문의 : [email protected] Sales : [email protected] 기타문의 : [email protected] Info : [email protected] USA : China : 247 West 30th Street, 4th floor, 北京市朝阳区东三环北路丙2号 New York, NY 10001 天元港中心B座1005室 Phone : +1-888-348-6330 联系电话 : +86-10-8256-1810 传真号码 : +86-10-8256-2978 Fax : +1-888-348-6340 技术咨询 : [email protected] Tech : [email protected] 销售咨询 : [email protected] Sales : [email protected] 其他咨询 : [email protected] Info : [email protected] Copyright © 2001~2011 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com .
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