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CRM System in VODAFONE AGENDA
CRM System in VODAFONE AGENDA I. Introduction – Vodafone III. Benefits to Vodafone from CRM a. Company Profile b. Vodafone in India IV. Issues Faced in CRM Implementation c. Market Shares in India a. Program b. People II. Gartner’s Eight Building Blocks c. Processes a. CRM Vision d. Technology b. CRM Strategy c. Valued Customer Experiences V. Consumer Research d. Collaborative Efforts e. CRM Process VI. Best CRM Practices in the Industry f. CRM Information g. CRM Technology h. CRM Metrics I. INTRODUCTION COMPANY PROFILE Name VODAFONE comes from “Voice”, “Data” & “Phone” Largest telecom company in the world (turnover) 2nd largest telecom company in the world (subscriber base) after China Mobile Public limited company Operations in 31 countries & partner networks in another 40 countries Listed on NYSE Founded : 1983 as RACAL TELECOM, Demerged from Racal Electronics (parent company) in 1991 and named VODAFONE HQ : Newbury, England Revenues : US $ 69 bn (2008) Profits : US $ 6.75 bn (2008) Employees : ~ 79,000 Source : WIKINVEST Important Subsidiaries : Vodafone UK Vodafone Spain Vodafone Essar Vodafone Portugal Vodafone Australia Vodafone Turkey Vodafone Ireland Vodafone Germany Vodafone New Zealand Vodafone Netherlands Vodafone Egypt Vodafone Hungary Vodafone Italy Vodafone Sweden VODAFONE IN INDIA 2005 : Acquired a 10 % stake in Bharti Airtel 2007 : Acquired a controlling 67 % stake in Hutchinson Essar for US $ 11.1 bn. Sold back 5.6% of its Airtel stake back to the Mittals & retained 4.4% In September, Hutch was rebranded to Vodafone in India. Source : WIKINVEST MARKET SHARE IN INDIA Others 1% Reliance Airtel 19% 24% Aircel 5% Idea 11% Vodafone 18% Tata 9% BSNL / MTNL 13% Source : TRAI Report JUN’09 VODAFONE’S OFFERINGS Global Managed Enterprise Telecom Device Mobility Central1 Management2 3 4 Portfolio Services Mobile Vodafone Vodafone Vodafone Money Connect to 5 Live6 Mobile7 8 Transfer Connect Friends Vodafone Vodafone At Vodafone Vodafone9 Freedom10 11 12 Passport Home Media Packs Systems Source : vodafone.com II. -
Nos Sgps Company Report
MASTERS IN FINANCE EQUITY RESEARCH NOS SGPS COMPANY REPORT TELECOMMUNICATIONS 5TH JANUARY 2017 STUDENT: NELSON AZEVEDO [email protected] A New Season Begins Recommendation: BUY With an upside of 18% Price Target FY17: 6.50 € . FTTH/HFC network – NOS has 3.6 million homes passed Including dividends with FTTH and HFC technology. MEO and Vodafone have 2.2 and Price (as of 5-Jan-17) 5.51 € 2 million, respectively. The European Commission ordered MEO to share with Vodafone its FTTH network in non-competitive areas. 52-week range (€) 5.19 – 7.25 This deal can be used to encourage a share agreement between Market Cap (€m) 2,840 Outstanding Shares (m) 512.13 the operators which will reduced the levels of CAPEX (25% of it is related with network expansion) and probably it will increase the Source Bloomberg EBITDA margins due to a more efficient use of the networks. Increasing on market shares – MEO has been losing market share across all sub-segments. For instance, in the 4P bundles, MEO’s market share decreased 22 pp, which were gained by NOS (that has 86% on this segment). On the mobile segment, NOS’ market share increased 10 pp (to 26%) on the past 6 years, while Vodafone lost 6 pp (to a 29% market share). ZAP’s potential – It acquires the exclusivity to broadcast Globo in Angola (this is the second largest market for Globo) and it aims to expand the FTTH network until 2020. Angola is an Source: Bloomberg important road to overcome the future Portuguese market (Values in € millions, 2015 2016E 2017E excluding ratios) stagnation. -
Discussienota Over Stralingsrisico's in De Publieke Ruimte
Discussienota over stralingsrisico’s in de publieke ruimte 1 Inhoudsopgave 1. Samenvatting ........................................................................................................................... - 4 - 2. Advies voor gemeenten ........................................................................................................... - 4 - 3. Inleiding discussienota over stralingsrisico’s in de publieke ruimte ....................................... - 5 - 4. Bespreken introductie 5G in Papendrecht, oproep tot een maatschappelijke discussie ....... - 7 - 5. Wat is het kernvraagstuk? ....................................................................................................... - 8 - 6. Waarom is het belangrijk? ...................................................................................................... - 9 - 7. Waarom moet het nu besproken worden? ........................................................................... - 10 - 8. Om welke politieke keuzes vraagt het kernvraagstuk? ......................................................... - 10 - 9. Welke informatie is nodig voor beeldvorming, oordeelsvorming en besluitvorming? ........ - 10 - 10. Welke eisen willen wij aan het proces stellen? ................................................................. - 10 - 11. Welke financiële aspecten spelen een rol? ....................................................................... - 11 - 12. Big Brother is watching ..................................................................................................... -
O Processo De Produção Jornalística Na SIC Notícias Online Fernanda
O processo de produção jornalística na SIC Notícias online Fernanda Maria Santos Reis Relatório de Estágio de Mestrado em Jornalismo janeiro, 2019 Relatório de Estágio apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Jornalismo realizado sob a orientação científica do Professor Doutor Pedro Coelho 2 AGRADECIMENTOS Ao meu orientador, Pedro Coelho, pela sua orientação e por toda a disponibilidade e ajuda. Pelas sugestões e correções que permitiram concluir este trabalho. A todos os colegas e professores de licenciatura e mestrado que se cruzaram no meu caminho ao longo do meu percurso académico. À SIC, todos os editores, coordenadores, jornalistas, produtores, repórteres e editores de imagem, pela oportunidade de fazer parte desta família e por me proporcionar uma experiência enriquecedora e que enriqueceu este trabalho. Um obrigada especial a todos os que me ajudaram nesta jornada de seis meses, com quem muito aprendi e continuo a aprender. Aos jornalistas que colaboraram na construção deste trabalho, através das entrevistas. À minha família e aos meus amigos. Às minhas irmãs. Ao André. Aos meus pais. À minha avó. Aos meus sobrinhos. Por todo o apoio incondicional e compreensão pela ausência e impaciência. Obrigada! 3 O PROCESSO DE PRODUÇÃO JORNALÍSTICA NA SIC NOTÍCIAS ONLINE [THE PROCESS OF JOURNALISTIC PRODUCTION IN SIC NOTÍCIAS WEBSITE] FERNANDA MARIA SANTOS REIS RESUMO Este relatório é resultado de um estágio de seis meses realizado na SIC, na redação de informação de Carnaxide, onde os dois primeiros meses foram passados na secção do Online. O trabalho tem como objetivo analisar os conteúdos produzidos pela SIC Notícias online, destacando, sobretudo, a capacidade de produção de conteúdos próprios. -
Mobile Data Consumption Continues to Grow – a Majority of Operators Now Rewarded with ARPU
Industry analysis #3 2019 Mobile data – first half 2019 Mobile data consumption continues to grow – a majority of operators now rewarded with ARPU Taiwan: Unlimited is so last year – Korea: 5G boosts usage Tefficient’s 24th public analysis on the development and drivers of mobile data ranks 115 operators based on average data usage per SIM, total data traffic and revenue per gigabyte in the first half of 2019. tefficient AB www.tefficient.com 5 September 2019 1 The data usage per SIM grew for all; everybody climbed our Christmas tree. More than half of the operators could turn that data usage growth into ARPU growth – for the first time a majority is in green. Read on to see who delivered on “more for more” – and who didn’t. Speaking of which, we take a closer look at the development of one of the unlimited powerhouses – Taiwan. Are people getting tired of mobile data? We also provide insight into South Korea – the world’s leading 5G market. Just how much effect did 5G have on the data usage? tefficient AB www.tefficient.com 5 September 2019 2 Fifteen operators now above 10 GB per SIM per month Figure 1 shows the average mobile data usage for 115 reporting or reported1 mobile operators globally with values for the first half of 2019 or for the full year of 2018. DNA, FI 3, AT Zain, KW Elisa, FI LMT, LV Taiwan Mobile, TW 1) FarEasTone, TW 1) Zain, BH Zain, SA Chunghwa, TW 1) *Telia, FI Jio, IN Nova, IS **Maxis, MY Tele2, LV 3, DK Celcom, MY **Digi, MY **LG Uplus, KR 1) Telenor, SE Zain, JO 3, SE Telia, DK China Unicom, CN (handset) Bite, -
Impresa, Portugal's Largest Media Group, Selects Woodwing
Media Release Impresa, Portugal’s largest media group, selects WoodWing Elvis DAM to manage its large pool of digital assets across the group Impresa selected Elvis DAM as its new system to efficiently manage its stock of millions of current and legacy media assets and to streamline its photo workflow. WoodWing´s digital asset management system creates a future-proof platform to deal with the company’s rapidly growing file stocks. This is a necessity as the publisher expects growth rates of several million images and other assets every year for its weekly newspaper Expresso, its extensive portfolio of magazines and various digital offerings. Integrated with WoodWing´s multi-channel publishing system Enterprise that Impresa implemented last year, Elvis DAM allows the team to tap the benefits of an integrated publishing and digital asset management environment. Impresa obtained Elvis DAM by leveraging the attractive subscription model offered by WoodWing. The deal was set during WoodWing´s Xperience conference in Lisbon on June 17-18, 2014. Zaandam, The Netherlands (August 14, 2014) – Impresa is the largest media group and the most innovative multi-channel publisher in Portugal. The group publishes the weekly newspaper Expresso and 14 magazines, with the majority of its publications considered the leaders in their various markets. Expresso and many of the magazines are available in print and online as well as on Android and iOS tablets and smartphones. Digital editions represent 10% of overall sales of the group and a market share of 48% in digital publications in Portugal. The company also owns the Portuguese television station SIC with several channels. -
Economic Analysis and Regulatory Principles
ERG (09) 17 Report on Next Generation Access - Economic Analysis and Regulatory Principles June 2009 I ERG (09) 17 Table of contents List of figures III A Introduction 1 B Summary of Country Case Studies 3 C Economic Analysis in light of Factual NGA Developments 5 C.1 General principles 6 C.2 Business case studies 7 C.3 Regulatory implications of NGA economics 8 C.4 Economic and Social Value of NGA 10 D Analysis of Regulatory Decisions and Principles 11 D.1 Market definition and analysis 11 D.2 Access obligations and the ladder of investment 12 D.3 Price control measures including assessment of investment risk 15 D.4 Regulatory/Competition law treatment of joint projects 23 D.5 Symmetric regulation 23 D.6 Procedural steps during the migration period 25 E Overall assessment 30 Annex 1: NGA - Country Case Study Updates 34 Annex 2: Table on NGA Factual Development 188 Annex 3: Table of Price Control Measurements 203 Literature 207 II ERG (09) 17 List of figures Figure 1: NGA ladder of investment 14 III ERG (09) 17 A. Introduction This ERG Report “Next Generation Access – Economic Analysis and Regulatory Principles” is a follow up document of the October 2007 Common Position on NGA (ERG CP NGA)1 looking at the economic and regulatory analysis in light of ongoing roll-out, the draft NGA Recommen- dation and more recent economic studies including the ERG Statement on the development of NGN Access, ERG (08) 68, December 2008. It is a report examining the latest evidence on NGA roll-out strategies (including cable) as well as regulatory approaches being announced or implemented across Europe by ERG members since the adoption of the ERG CP NGA to ensure that the original conclusions remain valid and fit-for purpose for national regulators to follow and take account of the latest develop- ments. -
Zero-Rating Practices in Broadband Markets
Zero-rating practices in broadband markets Report by Competition EUROPEAN COMMISSION Directorate-General for Competition E-mail: [email protected] European Commission B-1049 Brussels [Cataloguenumber] Zero-rating practices in broadband markets Final report February 2017 Europe Direct is a service to help you find answers to your questions about the European Union. Freephone number (*): 00 800 6 7 8 9 10 11 (*) The information given is free, as are most calls (though some operators, phone boxes or hotels may charge you). LEGAL NOTICE The information and views set out in this report are those of the author(s) and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be made of the information contained therein. Les informations et opinions exprimées dans ce rapport sont ceux de(s) l'auteur(s) et ne reflètent pas nécessairement l'opinion officielle de la Commission. La Commission ne garantit pas l’exactitude des informations comprises dans ce rapport. La Commission, ainsi que toute personne agissant pour le compte de celle-ci, ne saurait en aucun cas être tenue responsable de l’utilisation des informations contenues dans ce rapport. More information on the European Union is available on the Internet (http://www.europa.eu). Luxembourg: Publications Office of the European Union, 2017 Catalogue number: KD-02-17-687-EN-N ISBN 978-92-79-69466-0 doi: 10.2763/002126 © European Union, 2017 Reproduction is authorised provided the source is acknowledged. -
Nowy Kurjer Łódzki 1917 R. 2 Półrocze. Dziennik Polityczny, Społeczny I Literacki
1917 . Piątek. 31 sierpnia Ir~ . WsohodziejBMe si~ mo~ef nader łatwo, ryeh pr21yj~ciQ Ind ten nie był przygo .. jedną 2J wielu powatnyoh, prżyc2iyn. łowImy.. Potworzono bojówki 'P,rt11n~ dyktująoyoh mocarstwom europejskim stronnictw~ namil'Jtnie zwalolaJ~ol'ch potrzebt) rychłego zakońozenia wój· sit2 wzajem.nie. Wyłonił si~ mnich Ily, wyczerpującej wszystld~. Ja je bandytyzm, szerzący słt2 do dziś dnia, <III/? pońozycy .nie potrzebu,~ 8i~ śple~zy6, :pomimo energic~mego zwalczania 1ego gdy~ jeteli wojna potrwa. dłutel. a objawów przez Bt\dy polowe, kar'ił\Ge lak niektórzy 'PrzepOWiadają, lat jesz~ no śmiercif\ za rabunki i mordy_ . oze par«2, - Europa .na będzie dhl~i W o1na obecna! cał1mSlam~łem podaje do wiadomości, okres tak wyozerpaną.te JapOD]a towarzyszących 1e', lnb wytwono.. swobodnie bł2dzie mogła. > urzeczy.. nych przez nią warunk6w, przyakom. wistni6 swe dą~ą08 do zbu4o !er.prele.tlcje llflrji Dl 'idź i flkr~1 'Iizki "1,1 plany, pan1amenoie szale'lloe1 do· potwor wanla wielkiego imperjumjapońsl{Je~ nyoJ1 granic spekulaojl 1 wyzysku go na Dalekim Wschódzie~ jopełniła miary. Zdawało się; !ewo.,~ St. Li? )la f 1ej łdęski sprowadzą opami~t&... n nie. zwłaszcza, gdy zabłysła na ho w &odzi, przy 81. - ryzoncie dzie1ów ,jutrznia odrodzenia ui: Plolł'kOwskiej Qlczyzny w je1 Aamodzielnym, nie podl egłym byole. Nlestety~ złudzenia Wszyscy w Łodzi i okolicy, kt6rzy pragną o~rzyma6 kolektę o zDrowienaroDn. fe' zbyt szybko prysły. Zewsząd do- Joterji Legionów, proszeni są o zgłaszanie si~ dn p. Zółł:owsldego Jedną z l)ajf1owa~nieis~ych trosk cbodzą nas wieści o smutnym nad który udzielać będzie wB2I!elkioh infopmacjii odda w dobie obecne), która 1ratdego sr,c'te- wyraz moralnym stanie zdro\łla. -
Lists of Current Accreditations for Operators (Networks)
Rich Communications Services Interoperability and Testing / Accreditation Lists of current accreditations for Operators (networks) Lists of current accreditations for Operators (networks) Accreditation List of services/service # Company name Network brand name Country Accreditation level Accreditation status type clusters UP-Framework, UP- Approved (valid until 1 Evolve Cellular Inc. Evolve Cellular USA Provisional Messaging, UP- Universal Profile 1.0 4.12.2018) EnrichedCalling China Mobile Communication UP-Framework, UP- Approved (valid until 2 China Mobile China Provisional Universal Profile 1.0 Co. Ltd. Messaging 25.02.2019) UP-Framework, UP- Universal Profile Approved (valid until 3 Vodafone Group Vodafone-Spain Spain Provisional Messaging, UP- Transition – Phase 1 20.12.2018) EnrichedCalling UP-Framework, UP- Universal Profile Approved (valid until 4 Vodafone Group Vodafone-Deutschland Germany Provisional Messaging, UP- Transition – Phase 1 20.12.2018) EnrichedCalling UP-Framework, UP- Vodafone Albania Sh. Universal Profile Approved (valid until 5 Vodafone Group Albania Provisional Messaging, UP- A Transition – Phase 1 20.12.2018) EnrichedCalling 29 January 2018 Rich Communications Services Interoperability and Testing / Accreditation Lists of current accreditations for Operators (networks) Accreditation List of services/service # Company name Network brand name Country Accreditation level Accreditation status type clusters UP-Framework, UP- Vodafone Czech Czech Universal Profile Approved (valid until 6 Vodafone Group Provisional -
Proposta De Um Novo Sistema De Serviço Com Vista À Melhoria Da Experiência Do Cliente Em Loja De Operadora De Telecomunicações
Proposta de um novo sistema de serviço com vista à melhoria da experiência do cliente em loja de operadora de telecomunicações O caso da Vodafone Bernardo da Silva Vieira Bagorro de Matos Dissertação para obtenção do Grau de Mestre em Engenharia e Gestão Industrial Orientadores: Prof. Carlos Manuel Pinho Lucas de Freitas Prof. João Carlos da Cruz Lourenço Júri Presidente: Prof. Carlos António Bana e Costa Orientador: Prof. João Carlos da Cruz Lourenço Vogal: Prof. António Miguel Areis Dias Amaral Novembro 2019 i Agradecimentos É difícil mencionar em apenas duas dimensões quem contribuiu para que eu me encontrasse onde estou, prestes a tornar-me engenheiro. Em primeiro lugar, ao meu Pai Fernando, pelos seus conselhos nas horas chave e por me ter permitido escolher o caminho que me pareceu o correto, proporcionando-me estabilidade emocional e ensinando- me que nunca nada é o fim do mundo. Ao irmão Manel, irmã Maria do Mar, mãe Susana, queridos avós e Adelaide, que acompanharam de perto este percurso e que me ajudaram a tornar no que sou hoje. É impossível mencionar tudo o que ainda hoje fazem por mim, e por isso vos estou tão grato. Ao restante clã Vieira, que me faz sentir abençoado por pertencer a esta família. À Inês, que através da sua lente testemunhou o processo de A a Z, irradiando apoio incondicional desde antes eu sequer ter começado a escrever este documento. A todos os meus amigos, a família que se escolhe, e que sem a qual muito dificilmente estaria tão satisfeito com as memórias que levo do meu percurso académico. -
ZON Multimedia Towards the Future When It Is All a Matter of 'Fiber'
ZON Multimedia towards the future When it is all a matter of ‘fiber’ André Almeida Pinho, 32 years old, director of new product development and product management at ZON TV Cabo, stood in front of his office’s window in Lisbon, Portugal, recalling his short but successful company’s story. He wondered how he might continue its successful path in such a time of aggressive competition and change in the telecommunication sector. Established in November 2007, ZON Multimedia was initially known for its TV cable service but quickly conquered the remaining market with its integrated and innovative offer which also included voice and broadband Internet. By the end of 2008 ZON Multimedia, with a business volume of 773, 081 M€, had achieved a leading position in the Triple Play segment. _____________________________________________________________________________________ Filipa Bilbao prepared this case under the supervision of Nuno Magalhães Guedes, in partial fulfillment of the Dissertation requirements for the degree of MSc in Business Administration, at Universidade Católica Portuguesa, in January 2012, as a basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. ZON Multimedia towards the future -When it is all a matter of ‘fiber’ Established in November 2007, ZON Multimedia was initially known for its TV cable service but quickly conquered the remaining market with its integrated and innovative offer which also included voice and broadband Internet. By the end of 2008 ZON Multimedia, with a business volume of 773, 081 M€, had achieved a leading position in the Triple Play segment. Yet, in 2008, the technology of ZON Multimedia began to be challenged.