Hannaford Has a ‘Steak’ in the Space Race SEE PAGE 2

OCT 2016

Hannaford has a ‘steak’ in the space race SEE PAGE 2

Guiding Stars reaches major milestone Program has been helping customers eat healthier for a decade

SEE PAGE 14 RETAIL 2 Hannaford has a ‘steak’ in the space race NASA astronauts dine on Mark Bernal, Meat/Seafood Manager meats from Chelmsford, at the Chelmsford, Mass., store Massachusetts, store process that prevents the meat from spoiling at ambient temperatures. When Hannaford customers tell us our meats are out of this world, The steaks are then returned to they may not realize just how true Natick, where they get repackaged, that is. Most would be surprised to sealed and shipped to Houston. learn that for several years NASA There they are loaded onto a has been purchasing steaks from resupply rocket for delivery to the Hannaford for America’s space International Space Station orbiting program and launching them into 205–250 miles above the earth. orbit for our astronauts. So how did Hannaford’s beef According to Mark Bernal, Meat/ attain such a far-out status? Meat Seafood Manager at our Chelmsford Manager Mark said it is a result of Good News – store, NASA orders strip steaks, First, Hannaford associates slice the company shooting for the stars We’re Making Open Enrollmentbriskets and bottom rounds several the steaks to NASA specifications, on quality and customer service. Portland ME Permit No 380 US Postage Paid Simpler Than Ever! times a year (fourPresort First Class so far in 2016) typically 3 inches long, 1.25 inches A loyal and longtime patron of the from his store. wide and .25 inch thick with all Chelmsford store works at the Natick This year, you can choose to roll over your 2016 elected benefits to the 2017 plan year. The only exception is Flexible Spending Accounts, which are required to be the fat trimmed. The cuts are then DoD facility and is one of those elected annually. Like our astronauts, the meat goes transported about 31 miles to a responsible for provisioning NASA. through a very specific regimen Department of Defense (DoD) facility “She loves our quality and customer before it’s sent into space. in Natick, Massachusetts. There they service,” said Mark, “and that’s why To learn more about your options, go to myDZAbenefits.com and click I t ’s “View the 2017 Open Enrollment Toolkit” to: are cooked, packaged and shipped she originally considered us for this Good News – • Find out what’s changing for 2017 to Florida for a sterilizing irradiation opportunity.” • Check out the Open Enrollment video We’re Making Open Enrollment • Use the Medical Plan Decision Tool to compare your medical plan options Portland ME Permit No 380 US Postage Paid Simpler Than Ever! Presort First Class • View the Resource Guide and rates S mple • View your current benefit elections This year, you can choose to roll over your 2016 electedGood benefits to the News 2017 plan – This Year year. The only exception is Flexible Spending Accounts, which are required to be • “Single sign on” to plan administrator (Aetna or BCBSNC) and other vendor websites elected annually. We’re Making Open Enrollment for quick and easy access to more personalized information Portland ME Permit No 380 US Postage Paid Simpler Than Ever! • Verify medicalPresort First Class providers or facilities are in-network for 2017 • Review required documents Associate coverage contributions Good NewsThis year, you can choose –to roll over your 2016 elected benefits to the 2017 plan OPEN ENROLLMENT year. The only exception is Flexible Spending Accounts, which are required to be • Enroll online for 2017 benefits will not increase for 2017! To learn more about your options, go to myDZAbenefits.com and click I t ’s Is October 24 - November 14, 2016 elected annually. “View the 2017 OpenWe’re Enrollment Toolkit” Making to: Open Enrollment • And much more! Portland ME Permit No 380 US Postage Paid Presort First Class • Find out what’s changingSimpler for 2017 Than Ever! Look for the 2017 benefits icon to Flexible Spending Accounts must be • Check out the Open Enrollment video get your benefits information in This year, you can choose to rollTo over learn your more 2016 about elected your options, benefits go to to myDZAbenefits.com the 2017 plan and click 6 7 I t ’s elected annually, but all other elected

one simple click. This Year • Use the Medicalyear. Plan The Decision only exception Tool to compare is Flexible“View your Spending the medical 2017 OpenAccounts, plan Enrollment options which Toolkit” are requiredto: to be benefits may be rolled over for 2017. elected annually. • Find out what’s changing for 2017 • View the Resource Guide and rates • Check out the Open Enrollment video S mple • View your current benefit elections www.myDZAbenefits.com • Use the Medical Plan Decision Tool to compare your medical plan options This Year • “Single sign on” to plan administrator (Aetna or• BCBSNC)View the Resource and other Guide vendor and rates websites (call 855-720-9932 if you have To learn more about your options, go to myDZAbenefits.com and click Look inside to find out why Open Enrollment is easier than ever, for quick and easy access to more personalized information S mpleI t ’s I t ’s • View your current benefit elections “View the 2017 Open Enrollment Toolkit” to: difficultyand to learn enrolling more about online) the resources available to help you make This Yearmple • Verify medical providers or facilities are in-network• “Single for sign2017 on” to plan administrator (Aetna or BCBSNC) and other vendor websites informed choices. • Find out what’s changing for 2017for quick and easy access to more personalized information • Review required documents • Check out the Open Enrollment• Verify video medical providers or facilities are in-network for 2017 Delhaize America continues to provide a high-quality, competitive and cost-effective OPEN ENROLLMENT • Enroll online for 2017 benefits benefits package to support your physical, financial and emotional wellness. • Review required documents • Use the Medical Plan Decision Tool to compare your medical plan options Is OctoberOPEN 24ENROLLMENT - November 14, 2016 Delhaize America 145 Pleasant Hill Rd. Scarborough, ME 04074 2017 Open Enrollment Check out your benefits tools and resources enroll online at myDZAbenefits.com . • And much more! is coming soon! • Enroll online for 2017 benefits S

• View the Resource Guide and rates Is October 24 - November 14, 2016

• And much more! Look for the 2017 benefits icon to S mple • View your current benefit elections get your benefits information in Look for the 2017 benefits icon to • “Single sign on” to plan administrator (Aetna or BCBSNC) and other vendor websites This Year 6 7 get your benefits information in

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one simple click. This Year • Verify medical providers or facilities are in-network for 2017 • Review required documents OPEN ENROLLMENT • Enroll online for 2017 benefits Look insideLook to inside findIs October toout find why out Openwhy 24OpenEnrollment Enrollment- November is iseasier easier than than ever,14,ever, 2016 • And much more! I t ’s

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and to learn more about the resources available to help you make informed choices. Look for the 2017 benefits icon to mple informed choices. get your benefits information in 6 7 Delhaize America continues to provide a high-quality, competitive and cost-effective Delhaize America continuesone to provide simple a click. high-quality, benefitscompetitive package and to cost-effectivesupport your physical, financial and emotional wellness. This Year benefits package to support your physical, financial and emotional wellness. Delhaize America 145 Pleasant Hill Rd. Scarborough, ME 04074 2017 Open Enrollment is coming soon! Check out your benefits tools and resources enroll online at myDZAbenefits.com . S Delhaize America 145 Pleasant Hill Rd. Scarborough, ME 04074 2017 Open Enrollment is coming soon! Check out your benefits tools and resources enroll online at myDZAbenefits.com . S

Look inside to find out why Open Enrollment is easier than ever, I t ’s and to learn more about the resources available to help you make mple informed choices.

Delhaize America continues to provide a high-quality, competitive and cost-effective benefits package to support your physical, financial and emotional wellness. Delhaize America 145 Pleasant Hill Rd. Scarborough, ME 04074 2017 Open Enrollment is coming soon! Check out your benefits tools and resources enroll online at myDZAbenefits.com . S 3

Listen to the voices LIVE Hannaford voices is published podcast with Mike Vail, quarterly for all Hannaford Marwan Fakhouri and associates by the Internal Rich Whitten Brand and Communications Department. Dear Associates, EDITOR Tony Giampetruzzi MANAGING EDITOR By now, you are probably noticing company and individuals, with our Scott Wasser CONTRIBUTORS a lot of pumpkin in your store. time and resources. In our stores, Dave Burley, Sydney Clifton, Whether it’s in cookies, cakes, you have been asked to contribute Brian Fabre, Robyn Jones, in many ways, and I hope that you Michael Norton, Margo coffee or candy, this means that Peffer, Sherri Stevens, something has changed: Summer will consider supporting this great Kathleen Sullivan and is over and we are entering organization in a way that makes Chrissy Szostak another selling season. sense for you.

When I reflect on the past several Lion’s Pride is different in that it months, I am proud of what we is associates helping associates. accomplished together. We broke This non-profit organization – Please send story ideas or sales records in many of our unique to Hannaford, Food Lion comments to: departments during the Memorial and our Supply Chain — exists to voices Day and Fourth of July holidays. provide financial resources to MS 1550 We opened our first large associates who have need during Hannaford Bros. Co. P.O. Box 1000 concept store in more than 16 times of crisis. At this time of Portland, Maine 04104 years (the new store in Bedford, the year, we ask associates to [email protected] New Hampshire, continues to consider a one-time or ongoing 207-885-3238 impress me with strong sales and donation to the foundation. This is innovative new offerings). And, a very special organization to me we came together to support our because it truly demonstrates our ON THE COVER community at local Pride events. commitment to one another. The Chelmsford Hannaford Meat/ Seafood team, from left: Anthony Mennelli, Doug Consalvi, Manager With the turn of the season, we You can learn more about United Mark Bernal and Patrick Landrigen. are also turning our attention to Way and Lion's Pride by listening giving. to our September podcast, (see Leslie Fischer (right), who helped create the Guiding Stars QR code above), or by speaking nutrition system, with colleague While Hannaford is known for with your manager or ARM. Michelle Bean. its exceptional service and outstanding products, we are also These are just some of the ways regarded for our commitment to that Hannaford Helps nourish our communities, and the ways communities, so please join me in we give of our time, talent and this season of giving. treasure. During the autumn months, this is most evident through our involvement in United Way and Lion’s Pride.

Each year, we help United Way achieve its mission of improving lives and strengthening Mike Vail communities by stepping up, as a President, Hannaford 4 “ Our focus on the Lean Six Sigma process is truly an investment in our talented associates to enable the Supply Chain to drive improvements through their perspective and insights.” Gerry Greenleaf Vice President of Supply Chain Planning and Services

DISTRIBUTION Fine-tuning Supply Chain to best supply Retail Involving everyone in process pays big dividends

While machinery and technology and tools that deliver process Within a relatively short time, nearly play a large role in helping Delhaize improvements by systematically 500 Delhaize America associates America’s Supply Chain achieve its removing waste and inefficiency. have enrolled in Lean Six Sigma primary role of moving product from Lean Manufacturing/Lean Enterprise training, and many have achieved our Distribution Centers (DC) to our is the practice of cutting costs to various degrees of certification. Two grocery stores, none of this would create greater value for customers. of our Supply Chain associates, Scott be possible without our associates. Clopper and Patrick Cobb, earned The Supply Chain is linked and driven “Our focus on the Lean Six Sigma the highest Six Sigma “Black Belt” by more than 4,500 people, all process is truly an investment in our certification, and have been leading dedicated to carrying out their self- talented associates to enable the the Supply Chain training efforts for proclaimed mission and motto: We Supply Chain to drive improvements us. Deliver. Always. through their perspective and insights,” explained Gerry Greenleaf, Scott is Delhaize America's The keys to achieving that goal Vice President of Supply Chain Supply Chain Manager of Project include relentlessly reviewing, tuning Planning and Services. Management and Patrick is our and tweaking the Supply Chain to Manager of Roadmap Management. reduce costs and ensure that our Gerry credits Chris Lewis, our Senior They have demonstrated a processes are as efficient as possible. Vice President of Supply Chain, with tremendous understanding of team One of the most effective ways we supporting a culture that grows the dynamics and great team leadership do that is by involving associates in talents of our associates and fuels skills and are responsible for all of what is known as Lean Six Sigma. our ability to achieve aggressive the Supply Chain's Lean Six Sigma cost-saving targets. efforts. Lean Six Sigma is a system that combines two strategies known as “His energy, our commitment, It didn't take long for those efforts to Six Sigma® and Lean Manufacturing/ and our associates' desire for start paying off with improvements Lean Enterprise and applies them engagement have accelerated as simple as reducing the distance in a collaborative team effort our associates' development and between a label printer and its of associates and management. improved our efficiencies,” says related pallet or as extensive as the Six Sigma is a set of techniques Gerry. complete overhaul of a dock. Power of You 5

the power of youyou

entire shipment of beets to find just the right What makes a great ones and then bringing them right to the selling organization? customer, who was shopping elsewhere in the store. Now that’s customer service that can’t Owning the solution! be “beet.” No wonder the customer says, Patrick Cobb That is the power of you and “The people at your North Brookfield store the things you do every day to are the most helpful people of any store I’ve ensure an exceptional customer ever visited!” experience. Kyle in his own words: “(Doing what I did) is second Got a story to tell? Write us nature. Our customers … like directly at [email protected] shopping here because they are used to our service and our quality.”

Scott Clopper

For example, at DC 10 in Salisbury, North Carolina, Operations Manager Jim Burris conducted Lean Six Sigma Penny Smith Day and exerc ises in an effort to create more Kyle Cassavant Erik Svendsen and dock space for staging and loading Associates Joshua Bowen pallets onto trailers. This led to North Brookfield, MASSACHUSETTS Pharmacists removing existing racks and painting Plattsburgh, NEW YORK lanes for accurate positioning and The situation: A customer shopping at the easy identification of pallets. As a North Brookfield Hannaford was strolling The situation: A regular customer of result, the loading dock operation is the aisles when a couple of associates took the Plattsburgh, New York, store showed now more efficient and effective with the initiative to reinforce two elements up at the Pharmacy with a prescription to be filled. The customer had no idea a potential operational savings of of the Hannaford Promise: Fresh and Great there was a mistake with the prescription. $200,000 a year. Service. Associate Penny Smith Day spotted a head of lettuce that wasn’t quite perfect The same customer had also previously had problems with his health insurance This type of result reflects the in the customer’s cart, and Associate Kyle Cassavant went above and beyond to own the company incorrectly denying payment for a benefits of empowering associates solution. prescription. to identify and implement new efficiencies, and maximize our The solution: Although the customer The solution: Erik Svendsen and Joshua service commitment across the apparently was satisfied with the head of Bowen are dedicated pharmacists who take great pride in knowing their customers and organization. lettuce she’d chosen, Penny wasn’t. She asked to replace it with a better one. Kyle did something similar, digging through an POWER OF YOU CONT. ON PAGE 9 6

Watch Rob catch the historic home run ball “I realized when the ball was in the air that it was coming right at me,” Rob said. The ball cleared the outfield fence, hit the bullpen floor and caromed toward Rob, who snared it with his bare hand.

“Everyone went crazy. My friends went nuts. I've probably been to 100 or more Sox games and had never come close to catching a ball before.”

It was an historic ball because it Baseball superstar David Ortiz poses with (left to right) Dan represented the 536th home run of Feeney, Chris Biskup, Hannaford Associate Rob Jordan and Connor Hasson. Photo courtesy Rob Jordan. Ortiz’s career, which tied him for 17th on Major League Baseball's all‑time home run list. COMMUNITY Within 10 minutes of returning Associate enjoys historic to his seat, Rob was approached by a Red Sox official who offered moment at Fenway Park him two Ortiz-signed baseballs in exchange for the home run ball. Analyst becomes celebrity after snagging Rob ”respectfully declined,” but 10 minutes later the employee returned Sox star’s record-tying homer and asked Rob to follow him.

When Hannaford Forecast Analyst The right place was the outfield He and his friends wound up under Rob Jordan headed down to Boston bleachers near Fenway Park’s the stadium just outside Boston's to see a Red Sox game with friends, bullpen. The time was when Big Papi locker room. That’s where Big Papi he had no idea he was about to stepped to the plate in the bottom met them. become part of history. But within of the sixth inning of a September 12 the next few hours, Rob caught a game against the Baltimore Orioles. Rob, 25, said, “It was super-cool historic homerun ball hit by David getting to meet him in person. He “Big Papi” Ortiz, which he leveraged Rob and three longtime buddies were was my childhood hero.” into a personal meeting with the Sox returning to their seats after settling superstar. a bet. The friends had challenged Ortiz spent several minutes posing him to throw an 80 mph pitch in a for pictures and chatting. He thanked Within another 24 hours, Rob had game under the stands. A former Rob for the historic ball and gave become a celebrity. He appeared on South Portland High School pitcher, him an autographed bat. Rob realizes all three Portland, Maine, TV network Rob did it on his first throw. the ball could be worth $1,000 or affiliates, was interviewed by other more to a collector, but said he media outlets, and was featured in a As Rob and his friends started up a couldn't put a price on the pleasure newspaper article. ramp in the general direction of their of sharing an historic moment with seats, they paused near the bullpen three of his best friends. “It was crazy,” Rob said recently. ”I to watch Ortiz step to the plate and was just in the right place at the right take a mighty swing. time.” 7

An apple a day … times 4K

This past weekend, the #8133 (Old Town, ME) team participated in the 2016 Old Town Riverfest parade.

Looking for a way to embody the nearly 4,000 freshly picked apples to fresh, healthy and local elements of spectators lining the parade route of the Hannaford Promise, associates the Old Town Riverfest in September. from the Old Town, Maine, Hannaford Produce Manager Chris Brissette decided on an interesting approach. said that close to 1,000 pounds of With the iconic farm truck mascot apples were distributed, thanks to a “Miss Molly” serving as their float, partnership with local apple orchard more than 20 associates handed out The Apple Farm in Fairfield, Maine.

3 Delhaize America earns top marks in 21 10 2016 CorporateAppendix A EqualityEmployers with Index Ratings of 1OO Percent 2 7 Hannaford and Food Lion are only grocers to earn 100 percent score. 20 4 21 Delhaize America proudly announced last month that it received When associates can come to 23 a perfect score of 100 percent on CORPORATE 11 the 2016 Corporate Equality Index work feeling fully appreciated and EQUALITY Criterion DEC (CEI), a national benchmarking INDEX 2O16 2015 invested in our company, magic Rating American Workplaces on Lesbian, MAR survey and report on corporate pol- Gay, Bisexual and Transgender Equality happens for our customers and COMPETITION 2016 icies and practices related to LGBT RETAIL

workplace equality, administered communities and that is what we 15 points 15 points 5 points 10 points 10 points 10 points 10 points 10 points 15 points by the Human Rights Campaign are all about.” fashion Foundation.Employer Headquarters Location 1a 1b 1c 2a 2b 2c 3a 3b 4 CEI Rating 2016 CEI Rating 2015 1000 Fortune the power of you the power of you in thethe powerbag of you CIGNA Corp. Bloomfield,Mike Vail CT ● ● ● ● ● forward● ● ● ● 100 100 97 "We are incredibly proud to be rec- President, Hannaford Every Hannaford associate What makes a great ognizedCisco Systems as the Inc. only grocer retailer San Jose, CA ● ● ● ● ● ● ● ● ● 100 100 55 What makes a great has a powerful impact on selling organization? We heard you! our business when they earningCitigroup Inc.a perfect score with the CEI. New York, NY ● ● ● ● ● ● ● ● ● 100 100 26 selling organization? Send us your stories and photos. make customers happy— Owning the solution! When associates can come to work Jeans and new Cleary Gottlieb Steen & Hamilton LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100 Owning the solution! that’s the Power of You. feeling fully appreciated and invest- 100 percent ranking and the desig- uniforms take The Power of You is all about the things edClifford in our Chance company, US LLP magic happens nation as a Best Place toNew Work York, NYfor ● ● ● ● ● to● the● stores.● ● 100 100 That’s The Power of You and the things Great customer service isn’t just what you do every day to ensure an exceptional

Of the Nation’s Largest Businesses Demonstrated you do every day to ensure an exceptional for our customers and commu- LGBT Equality. Their Commitment to LGBT Equality and Inclusion Clorox Co., The Oakland, CA 851 ● ● ● ● ● TOP● STORY ● ● ● 100 100 451 we do; it’s who we are. The George customer experience. SEE PAGE 6 customer experience. nities and that is what we are all Naimey Award for Outstanding Customer Got a story to tell about you or CNA Insurance Chicago, IL ● ● ● ● ● ● ● ● ● 100 85 For the past couple months, the voices about," said Mike Vail, president of "Delhaize America is committed to Service recognizes one Hannaford hourly another associate? Write us directly at staff has been compiling customer retail associate for superior service. Hannaford.Coach Inc. "Winning this award upholding a diverse andNew inclusive York, NY of major businesses● ● responded● ● to ● ● ● ● ● 100 100 489 feedback and other stories that exemplify corporatecommunications@ We want to hear frommotivates meyou. to push our company environment for all of our associ- our new standards for workplace The Power of You across Hannaford. The winner is selected from our District hannaford.com. Coca-Cola Co., The Atlanta, GA ● ● ● ● ● ● ● ● ● 100 100 58 even further to achieve diversity ates," said Millette Granville, director equality with exceptional leadership. Got a story to tell? Write us directly at Service Stars of the Year. In this issue, we andComcast inclusion, NBCUniversal because I know our of Diversity and InclusionPhiladelphia, for Del -PA Delhaize America● ● not only● meets● ● ● ● ● ● 100 100 44 corporatecommunications@ are pleased to celebrate all the Service company will be even stronger as a haize America. "We are proud and these standards, it goes above and hannaford.com. Star winners with excerpts from their Comerica Inc. Dallas, TX ● ● ● ● ● ● ● ● ● 100 100 810 nominations. result." honored to have earned a perfect beyond the call of duty, making ConAgra Foods Inc. score in the Corporate Omaha,Equality NE In- commitment● to equality● ● a fun●- ● ● ● ● ● 100 100 184 TheConvergys 2016 Corp.CEI rated 1,027 business- dex again this year, a trueCincinnati, reflection OH damental ●aspect● of its corporate● ● ● ● ● ● ● 100 55 958 es in the report, which evaluates of this mission." values." [email protected] Cooley LLP Palo Alto, CA ● ● ● ● ● ● ● ● ● 100 90 LGBT-related policies and practices includingCorning Inc. non-discrimination work- According to HRC, "In thisCorning, 2016 NY For more information● ● on● the 2016● ● ● ● ● ● 100 100 343 placeCovington protections, & Burling LLP domestic partner Corporate Equality Index,Washington, hundreds DC Corporate● Equality● Index,● or to● ● ● ● ● ● 100 100 benefits, transgender-inclusive download a free copy of the report, Forrest Larson Credit Suisse USA Inc. Appendix A Employers with Ratings of 1OO Percent New York, NY ● ● ● ● ● ● ● ● ● 100 100 Associate Bakery Associate health care benefits, competency visit www.hrc.org/cei. Store 8376, Glenville, N.Y. programs,Crowell & Moring and LLP public engagement CriterionWashington, DC ● ● ● ● ● ● ● ● ● 100 100 Chad Davis 15 points 15 points 5 points 10 points 10 points 10 points 10 points 10 points 15 points 15 points 15 points 5 points 10 points 10 points 10 points 10 points 10 points 15 points Center Store Assistant Manager,

Employer Headquarters Location 1a 1b 1c 2a 2b 2c 3a 3b 4 CEI Rating 2016 CEI Rating 2015 1000 Fortune with the LGBT community. Delhaize CIGNA Corp. Bloomfield, CT ● ● ● ● ● ● ● ● ● 100 100 97 Thesituation: Forrest’s motto is simple: CSAA Insurance Group Cisco Systems Inc. San Jose, CA ● ● ● ● Walnut● ● ● ● ● Creek,100 100 55 CA ● ● ● ● ● ● ● ● ● 100 100 Broadway – Bangor, Maine Citigroup Inc. New York, NY ● ● ● ● ● ● ● ● ● 100 100 26 Cleary Gottlieb Steen & Hamilton LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100 spread the smile. Of course, when frustration America's efforts in satisfying all Clifford Chance US LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100 Clorox Co., The Oakland, CA ● ● ● ● ● ● ● ● ● 100 100 451 Rhythm of Cummins Inc. CNA Insurance Chicago, IL ● ● ● ● Columbus,● ● ● ● ● 100 85 IN ● ● ● ● ● ● ● ● ● 100 100 168 Thesituation: Tourists from Canada stopped Coach Inc. New York, NY ● ● ● ● ● ● ● ● ● 100 100 489 GEORGE NAIMEY WINNER ensues, it’s tough to invert that frown. Such of the CEI’s criteria resulted in a Coca-Cola Co., The Atlanta, GA ● ● ● ● ● ● ● ● ● 100 100 58 Comcast NBCUniversal Philadelphia, PA ● ● ● ● ● ● ● ● ● 100 100 44

Comerica Inc. Dallas, TX ● ● ● ● ● ● ● ● ● 100 100 810 by the Broadway store in Bangor on their ConAgra Foods Inc. Omaha, NE ● ● ● ● ● ● ● ● ● 100 100 184 was the case with a customer who was CVS Health Corp. Convergys Corp. Cincinnati, OH ● ● ● ● Woonsocket,● ● ● ● ● 100 55 958 RI About Human● ●Rights● ● ● ● ● ● ● 100 100 12 Cooley LLP Palo Alto, CA ● ● ● ● ● ● ● ● ● 100 90 theway home. night Their mission? Bring home as Amy Nolan Corning Inc. Corning, NY ● ● ● ● ● ● ● ● ● 100 100 343 looking for a very specific type of bread. Covington & Burling LLP Washington, DC ● ● ● ● ● ● ● ● ● 100 100 Credit Suisse USA Inc. New York, NY ● ● ● ● ● ● ● ● ● 100 100 Campaign Foundation much limited edition Kerr’s Home Theater Eastern Division and District 7: Danaher Corp. Crowell & Moring LLP Washington, DC ● ● ● ● Washington,● ● ● ● ● 100 100 DC ● ● ● ● ● ● ● ● ● 100 100 149 CSAA Insurance Group Walnut Creek, CA ● ● ● ● ● ● ● ● ● 100 100 Only into his new job for a few weeks, Forrest Cummins Inc. Columbus, IN ● ● ● ● ● ● ● ● ● 100 100 168 The Human Rights Campaign is America’s largest Popcorn as possible! It’s hard to get in Manchester, N.H. CVS Health Corp. Woonsocket, RI ● ● ● ● ● ● ● ● ● 100 100 12 Danaher Corp. Washington, DC ● ● ● ● ● ● ● ● ● 100 100 149 wasn’t familiar with the specific names of all Darden Restaurants Inc. Orlando, FL ● ● ● ● ● ● ● ● ● 100 100 319 ● ● ● ● ● ● ● ● ● Canada, so they cleared the shelf and wanted Darden Restaurants Inc. Davis Wright Tremaine LLP Seattle, WA ● ● ● ● Orlando,● ● ● ● ● 10 0FL100 civil rights organization working to achieve 100 100 319 For the Hannaford night crew, Debevoise & Plimpton LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100 Dechert LLP Philadelphia, PA ● ● ● ● ● ● ● ● ● 100 100 the bread varieties Hannaford offers, but he Delhaize America Inc. Salisbury, NC ● ● ● ● ● ● ● ● ● 100 100 even more. “Amy has a customer following because Dell Inc. Round Rock, TX ● ● ● ● ● ● ● ● ● 100 100 lesbian, gay, bisexual and transgender equality. By Davis Wright Tremaine LLP Deloitte LLP New York, NY ● ● ● ● Seattle,● ● ● ● ● WA100 100 ● ● ● ● ● ● ● ● ● 100 100 unloading, stocking and blocking Dentons US LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100 did know that he wouldn’t let the customer Depository Trust & Clearing Corp., The New York, NY ● ● ● ● ● ● ● ● ● 100 100 Thesolution: Chad Davis was wrapping up of her desire to make each one of them Deutsche Bank New York, NY ● ● ● ● ● ● ● ● ● 100 100 inspiring and engaging all Americans, HRC strives Diageo North America Norwalk, CT ● ● ● ● ● ● ● ● ● 100 100 leave unsatisfied. DigitasLBi Boston, MA ● ● ● ● ● ● ● ● ● 100 100 ● ● ● ● ● ● ● ● ● requireshis shift andboth walking rhythm out the door and when harmony he Debevoise & Plimpton LLP DIRECTV El Segundo, CA ● ● ● ● New● ● ● York,● ● 100 100NY98 100 100 extremely happy. They often share their Discover Financial Services Riverwoods, IL ● ● ● ● ● ● ● ● ● 100 100 296 to end discrimination against LGBT citizens and DLA Piper Baltimore, MD ● ● ● ● ● ● ● ● ● 100 100 Hannaford associates show what it Dorsey & Whitney LLP Minneapolis, MN ● ● ● ● ● ● ● ● ● 100 100 Thesolution: Don’t give up. Just because Dow Chemical Co., The Midland, MI ● ● ● ● ● ● ● ● ● 100 100 48 stories about Amy with friends and Dechert LLP Dropbox Inc. San Francisco, CA ● ● ● ● Philadelphia,● ● ● ● ● 100 PA realize a nation● that achieves● fundamental● ● fair- ● ● ● ● ● 100 100 ● ● ● ● ● ● ● ● ● POWER OF YOU Dykema Gossett PLLC Detroit, MI 100 100 E&J Gallo Winery Modesto, CA ● ● ● ● ● ● ● ● ● 100 100 takes to be an award-winning bagger. Forrest wasn’t familiar with an exotic- E. I. du Pont de Nemours and Co. (DuPont) Wilmington, DE ● ● ● ● ● ● ● ● ● 100 100 86 TOP STORY SEE PAGE 5 Eastern Bank Corp. Boston, MA ● ● ● ● ● ● ● ● ● 100 100 ness and equality for all. For more information, Delhaize America Inc. Eastman Kodak Co. Rochester, NY ● ● ● ● Salisbury,● ● ● ● ● 100 100NC704 ● ● ● ● ● ● ● ● ● 100 100 SEE PAGE 13 POWER OF YOU sounding bread didn’t mean it wasn’t www.hrc.org. TOP STORY SEE PAGE 6 www.hrc.org/cei 39 Dell Inc. Round Rock, TX ● ● ● ● ● ● ● ● ● 100 100 SEE PAGE 10 POWER OF YOU SEE PAGE 4 Deloitte LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100

Dentons US LLP New York, NY ● ● ● ● ● ● ● ● ● 100 100

Depository Trust & Clearing Corp., The New York, NY ● ● ● ● ● ● ● ● ● 100 100

Deutsche Bank New York, NY ● ● ● ● ● ● ● ● ● 100 100

Diageo North America Norwalk, CT ● ● ● ● ● ● ● ● ● 100 100

DigitasLBi Boston, MA ● ● ● ● ● ● ● ● ● 100 100

DIRECTV El Segundo, CA ● ● ● ● ● ● ● ● ● 100 100 98

Discover Financial Services Riverwoods, IL ● ● ● ● ● ● ● ● ● 100 100 296

DLA Piper Baltimore, MD ● ● ● ● ● ● ● ● ● 100 100

Dorsey & Whitney LLP Minneapolis, MN ● ● ● ● ● ● ● ● ● 100 100

Dow Chemical Co., The Midland, MI ● ● ● ● ● ● ● ● ● 100 100 48

Dropbox Inc. San Francisco, CA ● ● ● ● ● ● ● ● ● 100

Dykema Gossett PLLC Detroit, MI ● ● ● ● ● ● ● ● ● 100 100

E&J Gallo Winery Modesto, CA ● ● ● ● ● ● ● ● ● 100 100

E. I. du Pont de Nemours and Co. (DuPont) Wilmington, DE ● ● ● ● ● ● ● ● ● 100 100 86

Eastern Bank Corp. Boston, MA ● ● ● ● ● ● ● ● ● 100 100

Eastman Kodak Co. Rochester, NY ● ● ● ● ● ● ● ● ● 100 100 704

www.hrc.org/cei 39 8

Associate Michael Saracina culls produce in the Berwick, Maine, Hannaford.

CATEGORY Hannaford helps build a sustainable future Associates play a big part in helping company fulfill leadership role

It is 6 a.m. and time for the morning These are just some examples of Hannaford’s commitment cull of the produce department at the ways Hannaford works toward to become a leader in our Berwick, Maine, Hannaford. being a sustainable retailer, reducing Michael Saracina walks each case our impact on the environment and Sustainable retailing and analyzes the quality of each fruit trimming expenses every day. But Sustainability is integral to our and vegetable. He carefully picks out they’re far from the only way. We Hannaford Promise to support local any items that don’t meet our high also: growers, to carry only sustainably quality expectations. harvested seafood and to give Sell 100% sustainably back to our neighbors. We strive In line with Hannaford’s commitment sourced seafood to become a leader in Sustainable to zero waste, produce associates Promote reusable bags retailing by promoting healthier divert as much waste as possible eating, creating healthy and inclusive from landfills. But because Offer locally grown and workplaces, reducing food waste, Hannaford is known for its high produced products and having as little impact on our quality fruits and vegetables, only Recycle and compost environment as possible. the best-looking produce reaches store waste our shelves. Install low-power LED Our sustainability goals are a way lighting and motion sensors to deliver on our promises to all So where does that leave oddly that turn off automatically of our stakeholders, including colored or misshaped produce? Add doors to refrigerated our associates. You live in the First, it’s sent to food banks and display cases communities we help, you come to soup kitchens, providing safe and Help customers eat healthy work for us every day, and you shop nutritious food to feed people, then with Guiding Stars in our stores. “Our Sustainability to farms for animals and lastly it’s goals challenge us to be the turned into compost. Our compost best neighbor we can be, which bins are sent to a facility that turns benefits all of us in the long-term,” our organic waste into soil. said George Parmenter, Delhaize

SUSTAINABILITY CONT. PAGE 11 POWER OF YOU FROM PAGE 5

their customers’ needs. In this case, they caught the error on the prescription and 9 worked with the prescribing doctor’s office to fix it. The customer said, “They’ve also helped me with insurance issues. They are simply pharmaceutical wunderkind.”

Joshua in his own words: “You just have to take ownership of the process and take care of the customer. That’s what it’s about. Treat them with respect and do the right thing every day.”

If everyone in the world lived the way people do in the U.S., it would take 4 earths to provide enough resources for everyone.

40% While, of the food processed & 1in7 transported Americans in the U.S. will struggle to get enough Scott Fraser Pharmacist never be to eat. consumed. Rumford, MAINE The situation: A customer, whose wife has a life-threatening condition that is controlled by daily medication, visited the Rumford store in a panic: She had run out of her medicine, and so had her hospital. He turned to Pharmacy Share with us the creative ways Manager Scott Fraser for help. you’re sustainable at home or at The solution: Within 20 minutes, Scott work, and you may be featured had tracked down a doctor, resolved any in the next newsletter and insurance issues and had the medicine available for the patient. Instead of spending win a prize! the day in the hospital, the customer’s wife Hannaford recycles Please send a photo and went to a picnic. a brief description to Scott in his own words: [email protected] “Somebody just needed my help 78% by Oct. 31 to enter. and I did what I could. It happens daily. I was just doing my job. I’m of its waste, a leading a problem-solver.” industry percentage.

POWER OF YOU CONT. ON PAGE 11 Last year, tragedy struck Jan Beayon-Phelps. She lost her house and nearly everything in it to 10 a devastating fi re. Jan, a Customer Service Manager in Middlebury, Vermont, had immediate needs, so she turned to Lion's Pride Foundation. “It was an awful situation, but the little things made all the difference in my life,” she says. One of those things was Lion’s Pride. Now, she pays it forward. Watch her story.

The difference we make Lion’s Pride Foundation has provided more than $1 million in grants in the past 10 years. Who we are Grants of up to $1,000 per individual or A charitable, tax-exempt organization family are available. that helps Hannaford, Delhaize America More than 80 percent of grants in the past three years have been made to our and Food Lion associates and their associates. Assistance also is available families with fi nancial assistance to other individuals and agencies, with in times of crisis. emphasis on disaster relief. When losses occur from natural disasters, such as fi res, fl oods and How to get help storms, or when unexpected family or Contact your Associate Relations Manager medical emergencies bring fi nancial or Human Resource representative. hardships beyond a person’s control, Call Lion’s Pride Foundation at 704- Lion’s Pride can help. 633-8250, ext. 3904, or email [email protected]. Mail requests for information or completed the companies of applications to the address below.

Please consider donating to support our efforts. How to help 3 ways to give the companies of Primary funding for PREFERRED Lion’s Pride Foundation is provided by Food Lion, Activate payroll Contact your Associate Send a one-time Delhaize America and deduction through Relations Manager donation check or Hannaford associates. the Hannaford Intranet: or Human Resource money order to the Please consider donating Me Online > Payroll > representative. address below. to support our efforts, Voluntary Deductions > Type through payroll deduction of Deduction and select or a one-time donation. ‘Lion’s Pride Foundation’ under ‘Look-Up’.

Lion’s Pride Foundation, P.O. Box 3188, Salisbury, NC 28145-1330 Last year, tragedy struck Jan Beayon-Phelps. She lost her SUSTAINABILITY POWER OF YOU house and nearly everything in it to FROM PAGE 8 FROM PAGE 9 a devastating fi re. 11 Jan, a Customer Service Manager in Middlebury, America’s Manager of Sustainability. Vermont, had immediate needs, so she turned to Lion's Pride Foundation. “Hannaford spends millions of dollars every year simply taking out “It was an awful situation, but the little things made all the difference in my life,” she says. the trash. Much of what we recover One of those things was Lion’s Pride. Now, she pays from the trash, in addition to saving it forward. Watch her story. money, actually has value.”

Retail associates can have a The difference we make significant impact on helping Hannaford achieve its sustainability Associate Shaylene Dow Cartonio Goode recycles Lion’s Pride Foundation goals by educating customers on our cardboard in our Scarborough, Maine, store. has provided more than efforts. The execution of sustainable retail practices, such as properly $1 million in sorting, composting and recycling store waste, is also critical. Kasey Harris, Sustainability Program grants in the Specialist, confirmed, “Without the help of store associates, these goals past 10 years. would be unattainable.” Who we are Grants of up to $1,000 per individual or family are available. In September 2015, Hannaford was A charitable, tax-exempt organization awarded the Manomet Grocery that helps Hannaford, Delhaize America More than 80 percent of grants in the Stewardship re-certification for Kailee Cobb and Food Lion associates and their past three years have been made to our its sustainability efforts. The Associate associates. Assistance also is available Goffstown, N.H., Assistant Store Manager Steven Bangor, MAINE certification tracks and measures Bouchard is a sustainability champion. families with fi nancial assistance to other individuals and agencies, with our sustainable practices. The situation: When a customer who relies on in times of crisis. emphasis on disaster relief. “Congratulations, and thank you to her motorized wheelchair visited the Broadway all those in the organization who When losses occur from natural store in Bangor, she unexpectedly found herself helped make this a reality,” Kasey “ Not recycling is like disasters, such as fi res, fl oods and How to get help temporarily stranded. Her wheelchair had run said. throwing a dollar away. out of power. This meant the customer would not storms, or when unexpected family or Contact your Associate Relations Manager Sustainability Champions only find it impossible to shop for groceries, but medical emergencies bring fi nancial or Human Resource representative. Why not put it where also have trouble getting anywhere, including Call Lion’s Pride Foundation at 704- home. hardships beyond a person’s control, Steven Bouchard, Assistant you can use it?” 633-8250, ext. 3904, or email The solution: Associate Kailee Cobb to the Lion’s Pride can help. Store Manager in Goffstown, [email protected]. Steven Bouchard rescue! Kailee tracked down a Hannaford mart New Hampshire, is one of 179 Mail requests for information or completed Assistant Store Manager, Goffstown cart for the customer, helped her get in it, the companies of sustainability retail champions at applications to the address below. and plugged in the customer’s wheelchair for Hannaford. He is responsible for recharging. Kailee then helped the customer helping store associates understand of money,” he said. “Not recycling is do her shopping. When the shopping was done, and follow programs such as like throwing a dollar away. Why not Kailee assisted the customer into her own chair “Moving to Zero Waste,” which put it where you can use it?” and then helped get her headed home. Please consider donating to support our efforts. has shown some amazing results. For example, since installing LED To be sustainable is to meet Kailee in her own words: How to help 3 ways to give lights and motion sensors in their our current needs, without “Any associate can be a leader with the companies of Primary funding for refrigerated cases in 2014, the compromising the ability of future the Power of You. To me it means PREFERRED Lion’s Pride Foundation Goffstown store has saved more than generations to meet their own, that I have the ability to take is provided by Food Lion, Activate payroll Contact your Associate Send a one-time $30K in electric utility expenses. according to environmentalist Paul charge of a situation to help ensure Delhaize America and deduction through Relations Manager donation check or Hawken. In his book, The Ecology of customers experience good service. or Human Resource Hannaford associates. the Hannaford Intranet: money order to the Steve is an avid recycler who shares Commerce, Hawken wrote, “Leave I was more than willing to help the Please consider donating Me Online > Payroll > representative. address below. his passion with his team every day. the world better than you found it, woman with her shopping because I to support our efforts, Voluntary Deductions > Type knew that I could make a difference “I always explain to my associates take no more than you need, try not through payroll deduction of Deduction and select in her day.” or a one-time donation. ‘Lion’s Pride Foundation’ why it’s important to recycle. Not to harm life of the environment, and under ‘Look-Up’. only are we helping the environment, make amends if you do.” but we are saving the company a ton

Lion’s Pride Foundation, P.O. Box 3188, Salisbury, NC 28145-1330 A F 12

District 7 Director of Operations John Fifield (left) and Raymond Store Manager Dan Wilder (right) join members of the Raymond Coalition for Youth. D A_ Charities recharged by Powerball donations B After learning that our Raymond store sold the winning New Hampshire Powerball lottery ticket worth $487 million, Hannaford announced in August that it would donate its $75,000 commission plus an additional $25,000 to several charities.

That announcement was followed by the winning ticket holders declaring From left, Darren Roberts, Kristen Carll and Assistant Store Manager Christopher Smith, through their attorney they would representing the Wells, Maine, Hannaford, present a food platter to Wells Police officers match Hannaford’s donation. The Jeff Galasyn, Brett Tishim and Chris Baez. lucky winners, a New Hampshire couple that remains anonymous, fortune to help people in need here have used their windfall to set up a and in New Hampshire as a whole.” C trust. The beneficiaries say the donations Beneficiaries of the trust and will have a huge impact. Hannaford donations include a Raymond-based youth coalition, “The Raymond Coalition For Raymond-area hunger relief Youth is honored — and beyond and a school-based anti-hunger grateful — for this very generous organization that serves all of New donation,” said Executive Director Hampshire. Celeste Clark.

“I couldn’t be happier to see our The Powerball jackpot was the local community in and around biggest ever in New Hampshire and Raymond continue to benefit from the second-largest ever nationally. this historic lottery win,” said John Fifield, Director of Operations for B_ Supporting local police Hannaford associates in Pawling prepare to “stuff the District 7. “I’m proud to have been Associates at the Wells, Maine, bus” for the Pawling Resource Center able to pass along our donation to Hannaford decided to demonstrate support youth programs and hunger their support for the local police Manager Darren Roberts and relief in our community and simply department in the wake of the Bakery Manager Kristen Carll hand- blown away by the generosity of the Dallas, Texas, ambush in which five delivered a platter of food and a Powerball winners.” police officers were shot and killed. $50 Hannaford gift card to the department, “Our way of showing Raymond Store Manager Dan Wilder Assistant Store Manager support for our law enforcement said, “We wanted to use this good Christopher Smith, Meat/Seafood 13

E_ Food Play Hannaford is sponsoring 40 “Food Plays” for schools and community centers in 2016. The traveling theater group helps children understand the importance of being healthy, focusing on proper nutrition and exercise.

E New YMCA Kitchen

The Hannaford Charitable Foundation donated $50,000 to help renovate the kitchen at the Central Lincoln County YMCA in Damariscotta, Maine. The kitchen will be used both to prepare and distribute healthy meals and to teach nutritious meal preparation.

“We are proud to partner with the YMCA and look forward to seeing From left, Red Cross representatives Elementary school students have fun learning about nutrition and the positive impact the new facility exercise at one of 40 Hannaford-sponsored Food Plays. Eddie Scott and Melanie Keary accept a will have on this community for large donation from Hannaford Beauty Care Assistant Category Manager Carolyn years to come,” said Melissa Zayac, Napoleon and Manager Mimi Ingalls. Food Rescue in Vermont Damariscotta Hannaford Store A Rutland Herald story in Manager. officers,” said Associate Relations August recognized the powerful Manager Kathleen Sullivan. contributions Hannaford stores are F_ Huge Fresh Donation making to fight hunger. In Vermont, The transition of the Carmel Lieutenant Kevin Chabot said, “We a state with 626,562 residents, and LaGrange, New York, stores appreciate your stores’ thoughts nearly 153,000 (nearly 25 percent) to Tops Friendly Markets in late during such a terrible time.” And are hungry at some point. August presented an opportunity Lieutenant Gerald Congdon said, to help the community that the “It’s nice to know that there are nice Hannaford stores in Vermont Retail Operations and Community people out there who care.” rescued 1 million pounds of food Relations teams jumped on. in 2015, up from 625,000 pounds Perishable fresh department C_ Pawling Powers Pantry in 2014. The report also noted the products that were not remaining The Pawling, New York, store made Hannaford Charitable Foundation in store or being transferred were it a special summer for one of its donated $75,000 to the Vermont nutritious items that local food community partners in July when Food Bank last year to help increase banks can always use. In total, the store associates teamed with the the volume of fresh food it can two stores donated 18,000 pounds Pawling Rotary Club to “stuff the process. of fresh food (valued at $26,833) to bus” with food for the Pawling the Northeast Regional Food Bank Resource Center food pantry. D_ Beautiful Thing and its affiliates. The Beauty Care Category team “The response was huge, with recently made a donation of health Products that the food bank could cheers and tears from the Pawling and wellness product samples not use were accepted by local fire Resource Center team,” said valued at $3,500 to the American departments. All of the food could Pawling Store Manager Tom McFall. Red Cross in Portland, Maine. have potentially gone to waste. The products will be donated to individuals and families in crisis situations. 14

NUTRITION Guiding Stars hits a milestone Program celebrates decade of helping customers eat better by reaching for the stars

Created as a way to do good for customers and keep them coming back, Guiding Stars® is celebrating its 10th anniversary as the first and foremost storewide nutrition guidance program in North America. Founded by Delhaize America and launched in its grocery stores, the program’s effectiveness has been scientifically validated and its popularity has exploded.

“One of the keys to its success is that it is very simple to understand,” said Jim McBride, Director of the The Guiding Stars team, from left: Karen Landis, Tricia Breeze, Guiding Stars Licensing Company.“ Joyce Gauthier, Jim McBride, Sue Till, Paul Doucette, Tim Pike As customers make their way down the aisle of a supermarket, think about choices in a cafeteria Guiding Stars uses a patented, that offer the best nutritional value or plan homemade meals, Guiding published algorithm based on USDA and rates every food and drink item Stars serves as a visual reminder to and other dietary guidelines to in the store. achieve good nutrition. scientifically and objectively evaluate foods and beverages for nutritional Julie Greene, who spent the past “Most importantly, it really value. The most nutritious products 10 years as Hannaford’s Manager works, and that makes us proud. are awarded one, two or three gold of Healthy Living, said that before Independent studies have shown stars representing good, better and Guiding Stars launched, ”Everyone that Guiding Stars definitely affects best nutritional value. Many products was confused by conflicting info consumer behavior, prompting earn no stars at all. and conflicting nutrition labeling people to choose the most nutritious on packaging. We came up with foods.” The system is designed to help the concept of three stars to better consumers quickly compare products and easily choose the ones GUIDING STARS CONT. ON PAGE 16 Intern declares: 15 Guiding Stars changed my life

Although a decade has passed since Hannaford launched Watch associates celebrate Guiding Stars’ 10th the Guiding Stars program, anniversary and get some Kaitlyn Lavallee remembers it behind-the-scenes insights as if it were yesterday. That’s about the program understandable considering that Kaitlyn credits the program with Kaitlyn Lavallee changing her life. my diet now and helped me live a “I was 10 years old when it healthier lifestyle. started, and like a lot of 10-year- old girls I would go grocery “Eating healthy really has shopping with my mom,” recalls become a lifestyle. For example, Kaitlyn. “There was a big push, one of the biggest problems I a lot of publicity about Guiding had with going to college was Stars at the time. I remember my eating healthy. My friends could mother looking at a product with eat pizza every meal, every day. no stars and saying to her, ‘Here’s I eat a lot of salads. My taste one with a star! Let’s get it. Let’s developed from Guiding Stars and collect all the stars!’’” steered toward healthier options. I usually went off-campus and Kaitlyn, who just turned 21, is bought my food at Hannaford.” “ Guiding Stars has developed a Cumberland, Maine, resident an algorithm for measuring who grew up in Sabattus and Kaitlyn loved working for graduated from Oak Hill High Hannaford this summer and a food product’s overall School. Now a University of Maine says it’s the kind of company nutritional value. It boils senior majoring in mathematics she would enjoy working for down to a system of credits and economics, she recently when she finishes her education. and debits. A product will get completed a summer internship But that won’t be for at least credits for vitamins, dietary at Hannaford working with a couple of years because she the Customer and Associate plans to get a master’s degree in fiber, whole grains, minerals Experience team. She applied economics after completing her and other ingredients for the internship because she undergraduate work. that are good for you. It believes Guiding Stars changed receives debits for trans her life and wanted to work for In the meantime, she’ll continue fats, saturated fats, dietary a company whose corporate to practice healthy eating habits philosophy means something to developed thanks to Guiding cholesterol, added sugar, her. Stars, even if she no longer relies extra sodium, and other on those stars for guidance. stuff that’s bad for you. It’s “Guiding Stars has always a balancing act, if you will. stuck out in my mind because it “I think Guiding Stars is the first It’s all done on a standard, changed my eating habits and step to what food choices are my life,” Kaitlyn says. “It helped healthier than others,” she says. 100-calorie portion, so you me develop good eating habits “A lot of the foods I found and can easily compare foods while I was young. I remember my things I learned by using Guiding in any area of the store.” friends eating processed foods, Stars, I still use today. I still go for and I’d be eating hummus and the stars. I really appreciate what Jim McBride baby carrots. A lot of the foods I Guiding Stars did for me.” Director of Guiding Stars found at that time are staples in Licensing Program GUIDING STARS with a PhD in Molecular and addition to 2,500 stores in the U.S. FROM PAGE 14 16 Developmental Biology. Yet Leslie and Canada. Multiple scientific health health. Our customers said they and her colleagues persevered and nutrition studies have shown loved the idea.” and overcame the challenges and that Guiding Stars effectively helps complications. Within two years, a and encourages customers to make The idea seemed simpler than it system was created that could stand healthier food-buying decisions. was to execute, according to Leslie up to scientific scrutiny but was easy Fischer, a consultant who helped enough for a child to understand. ”Guiding Stars has been around create the science beneath the for 10 years now, and over the surface of the seemingly simple It also was a system that could years we’ve learned to improve the system. She remembers thinking evolve as foods and dietary program,” Julie said. ”The Hannaford the task would be simple … until she standards changed and could promise is that we’ll do everything started working on it. provide nutritional guidance beyond we can to do what’s right for our supermarket shelves. Thanks to its customers. Guiding Stars helps us “Then I realized the apparent licensing program, Guiding Stars is fulfill that promise.” simplicity was really deceiving” now found in high school, college, recalls Leslie, a registered dietician hospital and corporate cafeterias, in Not so simple Scientific advisor recalls challenges of creating Guiding Stars

Thinking back 11 years to when she (UNC) Nutrition was first contacted by Hannaford department, was to help create a new nutritional recruited for that task. guidance program, Leslie Fischer recalls: “At first, it sounded pretty Recalling her initial Leslie Fischer easy. I thought it would be simple. contact with the I was excited. But I soon realized Hannaford team, she said, ”Even as we came up with the the apparent simplicity was really “They told me they’d been doing general algorithms, they went deceiving. And the more I dug in, some market research, and their through a lot of fine-tuning,” the more incredibly complicated I research showed that customers said Leslie, who remains on the realized it would be.” were really confused with all the scientific advisory panel. “We’d health and nutrition information compare the nutritional outcomes The program Leslie was being they were bombarded with and of the algorithms to see if the asked to create would ultimately even with food labels. People just results aligned. And then the whole become known as Guiding Stars. wanted some simple guidance.” panel would review the results There is an irony at work here together.” because as challenging as it was to Leslie told Jim McBride, Guiding create, Guiding Stars has garnered Stars’ current Director, that this Leslie said it took about 18 universal praise for how easy it is wasn’t a one-person project and months from the time she started to use. got the OK to recruit colleague working on the project until it Lisa Sutherland. As the two women was rolled out. Ten years later, But before countless Hannaford worked to develop the scientific she remembers the excitement of customers would be advised to algorithms (used to assess the walking through a Hannaford store “Reach for the Stars,” someone nutritional value of food) on which and seeing the result of her efforts. had to devise the foundation on the new program would be based, which it could be built. Leslie, a the Guiding Stars team back in “Colleagues have told me it Durham, North Carolina, resident Maine was assembling a scientific is definitely one of the most who was an assistant professor in advisory panel to help ensure the respected and validated systems the University of North Carolina’s program’s effectiveness. All of the out there and that they are parties collaborated regularly. impressed by its simple elegance.” The number of new products analyzed for nutritional 700-1,000 value every week 17 60 Guiding Stars by The number of dieticians working in Hannaford stores the Numbers 30% 21 The percentage Number of 100% of products that Guiding Stars The percentage of edible/potable earn stars in the partners products (excluding liquor) in average Hannaford every Hannaford store analyzed by Supermarket Guiding Stars The percentage of private brand items earning stars in 2006/2016 17/35%

A timeline of milestones

Guiding Moments Scientific journal reports GS has

Program expands to Sweetbay

positive impact on consumer and Food Lion, begins rating 2010

behavior. GS expands website with 2007 baby foods and fats/oils. blog, recipes, program details and healthy food finder tool.

Responding to Delhaize challenge

to explore heath & wellness 2004 offerings for shoppers, project team forms and begins research.

Scientific advisors create

algorithm on which GS is based. Mobile app launched, algorithms

2006 Program launched at Hannaford, adjusted and GS data used becoming world’s first store-wide 2009 by major national public nutritional guidance system. health research project. Scientific journal article shows

consumer behavior changed 2013 through Guiding Stars. GS granted patent, expands

to Canada, updates algorithm 2011 and publishes it for Guiding Stars updates

complete transparency. algorithm based on new dietary 2016 guidelines, celebrates 10th anniversary as preeminent nutritional guidance system. Guiding Stars receives new U.S.

patent to protect database 2014 & operating system. Delhaize America begins licensing

program to schools, hospitals, Partners with more grocery

2008 others. GS logo added to Hannaford, stores, launches webinars for Food Lion private label products. 2012 consumers and dietitians.

GS becomes largest nutritional

guidance program in North 2015 2015 America, found in 2,450 stores in 22 states and Canada. RESOURCES 18 FRIENDS: A new group launched at Hannaford for LGBTQA associates A message from Tony Giampetruzzi, Interim Director of Internal Communications and Chair of the FRIENDS Business Resource Group at Hannaford. Tony Giampetruzzi (right), Interim Director At Hannaford, we see tremendous of Internal Communications and Chair of value in diverse and inclusive Hannaford’s FRIENDS BRG with spouse Alec. work environments. When we feel comfortable bringing our whole selves to work, we grow and be proud that Hannaford is ahead Pride celebrations in communities learn from our differences, we of most employers in that regard. and other local activities and generate new and dynamic ideas Did you know that we work for groups that support the LGBTQA and we continually strengthen our the only grocer in the U.S. with community. Hannaford team. Strong teams a perfect score from a major provide excellent customer service, national organization that rates This will be a team effort. Your Vice support the communities we serve how companies’ culture and policies President of Retail Operations for the and ultimately grow sales, which is support and appreciate the LGBT the Western Division, Jim Hamilton, what we are all about. community? has enthusiastically stepped up as the Executive Sponsor of FRIENDS. We know that our associates That makes me so proud, mainly Hillary Dacko-Roy, Director of represent many dimensions of because I grew up shopping at Operations for District Two, is my diversity, and we want to celebrate Hannaford and I know that our awesome co-chair. and grow from those meaningful company has a long history of perspectives. This has always been supporting the LGBTQA community. And, we want you to join us. part of our culture, but in many Whether you are a customer, ways, we want to take our efforts an associate, or interested in Over the next several months, we to new levels and in new directions. becoming an associate, you can will hold listening sessions across Hannaford recently introduced a be sure that you are welcome and the Hannaford network where you Diversity Council to oversee our valued at Hannaford. We know can tell us about your experiences at all of our inclusion efforts and that the communities we serve are Hannaford as an LGBTQA associate strategies. And FRIENDS, our new rich with diversity and we always and discuss what we’re doing well business resource group (BRG) for want to ensure that our associate and where we have opportunities to our LGBTQA (Lesbian, Gay, Bisexual, communities are too. improve. We also want to know what Transgender, Questioning and Ally) you’d like to see from FRIENDS as we associates, will support, enhance, With FRIENDS, we’re taking that design this new group that will span and fuel that strategy. commitment a step further. retail, distribution and our home office in Scarborough. When I was asked to lead FRIENDS, FRIENDS is a group devoted to I was honored and thrilled. I’ve LGBTQA associates in our stores, Stay tuned for more information been openly gay for most of my distribution centers, and offices. It from your manager or ARM about (increasingly long) life. In fact, will support and find new ways to a listening session in your area or prior to leading communications at engage and develop our LGBTQA email us to join our mailing list or to Hannaford, the majority of my career associates and provide new become a FRIENDS member. was devoted to educating and raising associates with a warm welcome. It the visibility of the LGBT community. will bring people together to better Contact us at understand opportunities, challenges [email protected] Society in general has made and perspectives for our current strides on that front, and we can and future associates. It will support Portland, store, got revenge in the Maine Grocers competition. He 19 and Samantha were tied after two rounds and faced each other for the title. That’s where Matt barely edged out Samantha in a special “bag- off” to earn a trip to the national championship.

“It feels kind of surreal,” Matt said about winning the competition. “I’m pretty excited. The competition will be tough, but I think I’ve already faced some of the toughest competition I’m going to see. Samantha is really great.”

Matt’s store manager and “bagging coach,” John Parvin, was not the least bit surprised his protégé prevailed. He said, “There is a lot of pressure in this competition, and Matt doesn’t get nervous. His Associate Matt Paglioro, left, who won a trip to Las performance was amazing because Vegas as Maine’s best bagger, with his “coaches” South most of the baggers went head-to- Portland Maine Mall Store Manager John Parvin and head, but there was an odd number Manager of Customer Service Jami Emery. so Matt had to go by himself in the first couple of rounds. RETAIL “All the attention was on him, but Hannaford associate Matt stayed cool,” he said. bags trip to Las Vegas That coolness earned Matt an expenses-paid trip to Las Vegas South Portland Hannaford’s Matt Pagliaro next year to represent Maine — and Hannaford — at the National Grocer wins Maine Best Bagger Championship Association Championship Feb. 12-15. Prizes are awarded to the top three Associate Matt Pagliaro’s hands were Association competition hosted by finishers, including $10,000 for the a blur, moving as deftly and quickly Good Shepard Food Bank. grand champion. as a magician’s. And when those hands finished packing items into The Sept. 27 competition was open While Matt and Samantha were two shopping bags and placing those to grocery stores throughout the battling it out for Maine’s best bags into a shopping cart, Matt’s state and featured competitors from bagger title, they were being hands balled into fists and pumped several different supermarkets, cheered on by other associates as the air. but Matt’s toughest competition well as family, friends and other came from another associate, competitors. Matt had just proven himself the Samantha Mitchell. Samantha, fastest contestant at the third annual who works at the Gorham store, There’s a chance that Matt may Maine Bagger Championship. His defeated Matt previously to become even be joined in the Las Vegas speed, friendly demeanor and ability Hannaford’s top bagger in Maine, competition by other Hannaford to evenly distribute weight between and will compete for the company baggers because all five states bags and pack items properly — eggs championship in Keene, New where Hannaford stores are located on top, chips to the side, of Hampshire, Oct. 15. have their own state bagging course — combined to make Matt championships. Three of those states this year’s state champion of the But Matt, an Assistant Front End had not yet held their competitions Maine Grocers and Food Producers Manager at our Maine Mall, South when this story was written. ANNOUNCEMENTS Sue Toothaker 20 milestones Seafood Associate, Topsham, Maine

Like many long-tenured for a change. The Seafood associates, Sue Toothaker Department was a natural has experienced plenty of fit, since she was married change during 45 years to a retired fisherman. A with Hannaford. Starting Harpswell resident, Sue has at Cottle's (purchased by a passion for the sea and Sue Toothaker Hannaford in the early its harvest. From creating 1980s) in Brunswick, Maine, eye-popping displays to ‘Hi’ as they pass by while in 1971, Sue spent more than counseling customers, Sue shopping. I like that, too.” 30 years training cashiers. loves her work and her customers. Thank you, Sue, for all “I've trained associates on your dedicated service to about six or seven different ”It makes me feel special Hannaford. It is associates types of registers,” she said. when they search me out like you who make to wait on them,” Sue said. Hannaford a great place to After years on the front- “Other times, they just shop and work. end, Sue decided it was time wave their hands or say

Mark Messier, Corporate Office John Richardson, Central Ave., Dover, NH John Kuca, Massena, NY MILESTONES JULY, AUGUST, SEPTEMBER Cynthia Morris, China, ME Margaret Richardson, Forest Ave., Portland, ME Kevin Laplante, Millinocket, ME Darrell Plourde, Caribou, ME Dawn Rock, Corporate Office Richard Lefavour, Hampton, NH 45 YEARS Bruce Richards, Elm Plaza, Waterville, ME Timothy Roy, John Devine Dr., Manchester, NH Deborah Malette, Glenville, NY James Schwartz, Winthrop, ME Stephen Rolfe, Elm Plaza, Waterville, ME Steven Sanborn, South Portland DC Patsy Malm, Raymond, NH Suzanne Toothaker, Topsham, ME Linda Tracy, Brewer, ME Marc Manning, Standish, ME Arthur Young, Airport Mall, Bangor, ME 30 YEARS Cynthia Trombley, Caribou, ME Stephen Masi, Durham, NH 40 YEARS Joyce Bleau, North Burlington, VT Ronald Veilleux, Turnpike Mall, Augusta, ME Carolee McLaughlin, Lincoln, ME Jeffrey Burgess, Progressive Distributors, ME Tina Weston, Airport Mall, Bangor, ME Bruce Miller, Wolf Road, Colonie, NY Carol Bigelow, Skowhegan, ME Robert Chagnon, Keene, NH Beverly Wight, North Conway, NH Scott Mitchell, Corporate Office Michael Cassavaugh, Exeter, NH Scott Conant, Corporate Office Leah Wills, Goffstown, NH Stephen Moulton, Gilford, NH Roger Chiasson, Franklin, NH Timothy Cummings, South Portland DC Doris Wood, Gorham, ME Mary Murphy, Rumford, ME David Joy, Boothbay Harbor, ME Deborah Deiley, Corporate Office Cindy Woodard, Old Town, ME David Paluch, Latham, NY Karen Moore, North Windham, ME Christopher Dodge, Londonderry, NH Theodore Patenaude, Massena, NY Nancy Nason, Caribou, ME Kevin Duren, Skowhegan, ME 25 YEARS Sallie Patnode, Plattsburgh, NY Paula Paquin, Sanford, ME Regina Dwyer, Hudson, NH Michael Archer, Plattsburgh, NY Victoria Payne, Amsterdam, NY Susan Trayah, Williston, VT Sharon Eafrati, Hanover St., Manchester, NH Wayne Arquiett, Massena, NY Bobbi Pease, Skowhegan, ME 35 YEARS Michael Emery, Corporate Office Loreen Bachelder, Progressive Distributors Karen Peck-Schubert, Clifton Park, NY James Field, Auburn, ME David Ballou, Bennington, VT Deborah Penttila, District 06 GO John Bard, Turnpike Mall, Augusta, ME Denis Fournier, Corporate Office Brian Berkery, Glens Falls, NY Lawrence Poliquin, Bristol, NH William Boise, Brandon, VT Darlene Fuller, Belfast, ME Rosemary Boprey, Massena, NY Cynthia Pritchard-Madigan, D22 GO David Burley, Corporate Office Stephen Geary, Yarmouth, ME Michelle Bossie, Turnpike Mall, Augusta, ME Brett Pryce, Massena, NY Denise Caplette, N. Main St., Rochester, NH Angie Hall, Machias, ME Denise Bougie, Sanford, ME Scott Rockhill, Plattsburgh, NY Sherl Chouinard, Skowhegan, ME Suzanne Hardy, Brattleboro, VT David Bovee, Broad Street, Glens Falls, NY Melodie Rogers, Massena, NY Gary Crepeau, N. Main St., Rochester, NH Mary Hollenbeck, North Burlington, VT Luann Brown, Millinocket, ME Bernard Ruel, Corporate Office Paul Doucette, Corporate Office Karen Jensen, Hannaford Trucking Tina Cate, Northwood, NH Eleanor Ryan, Albany, NY Timothy Ellsworth, Corporate Office Larry Knight, South Portland DC Penny Cookson, Turnpike Mall, Augusta, ME Kimberly Sansoucie, Concord, NH Susanne Gagnon, Ossipee, NH Linda Lauzier, Progressive Distributors Michael Daley, Easton, MA Judy Saunders, Oxford, ME Scott Glanville, Standish, ME Patti Lucier, Nashua, NH Michael Eastman, Milton, VT Denise Spost, Utica, NY James Goldsberry, Topsham, ME Robert McDougall, Maine Mall Aniello Feola, Milford, MA Steve Stottlar, Nashua, NH Paula Hanchett, Jay, ME Nathan Noyes, Machias, ME Benjamin Fournier, Corporate Office Robyn Sykes, Damariscotta, ME Charlotte Holmes, Caribou, ME John Parvin, Maine Mall Jason Francis, Scarborough, ME Kathryn Tracey, South Glens Falls, NY Pamela Keene, Gorham, ME Michelle Pelkey, Essex, VT Jay Gaffney, Norwood, MA Susan Trafford, Corporate Office Scott Leclair, Corporate Office Timothy Perry, Saco, ME John Graser, Schodack DC Raymond Veilleux, Corporate Office Daniel Lecours, Enosburg Falls, VT David Poland, Old Town, ME Tammy Hartigan, Massena, NY Matthew Wargo, Massena, NY Mark Lessard, Elm Plaza, Waterville, ME Paul Price, Raymond, NH Larry Hazen, Massena, NY Michael Warmington, Plymouth, NH Jill McGary, Houlton, ME Kevin Ramsdell, North Windham, ME Barbara Hebert, Corporate Office Theresa Waterman, Gilford, NH Kimberly Mead, Corporate Office Jeffrey Rancourt, Cony, Augusta, ME Cindy Jipson, Progressive Distributors Donna Young, Greenwich, NY