PROFIL TVRTKE 2015. COMPANY PROFILE 2015

NAKLADNIK PUBLISHER Zagrebački holding Zagrebački City Holding Služba za korporativne komunikacije Corporate Communications Division Ulica grada Vukovara 41, 10000 Ulica grada Vukovara 41, 10000 Zagreb E-mail: [email protected] E-mail: [email protected]

UREDILI EDITORS Senka Knežević, Dinka Pančić Senka Knežević, Dinka Pančić

FOTOGRAFIJE PHOTOGRAPHY Arhiva ZGH Arhiva ZGH

PRIJEVOD ENGLISH TRANSLATION Poliglot d.o.o. Poliglot d.o.o.

OBLIKOVANJE DESIGN Designsystem d.o.o. Designsystem d.o.o.

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SADRŽAJ CONTENT

UVOD 7 INTRODUCTION POVIJEST 11 HISTORY VIZIJA I MISIJA 15 VISION AND MISSION AUTOBUSNI KOLODVOR 17 ZAGREB COACH TERMINAL 21 ARENA ZAGREB ČISTOĆA 23 CITY WASTE DISPOSAL GRADSKA AGROBLJA 27 CITY CEMETERIES ROBNI TERMINALI 31 GOODS TERMINALS TRŽNICE ZAGREB 35 ZAGREB MARKETS UPRAVLJANJE NEKRETNINAMA 39 REAL ESTATE AND FACILITIES MANAGEMENT UPRAVLJANJE PROJEKTIMA 41 PROJECT MANAGEMENT VLADIMIR NAZOR 43 VLADIMIR NAZOR ZAGREBPARKING 47 ZAGREBPARKING ZAGREBAČKE CESTE 51 ZAGREB ROADS ZAGREBAČKI DIGITALNI GRAD 55 ZAGREB DIGITAL CITY ZET 59 ZAGREB ELECTRIC ZAGREBAČKI VELESAJAM 63 ZGOS 67 ZGOS ZRINJEVAC 71 ZRINJEVAC AGM D.O.O. 75 AGM D.O.O. GSKG D.O.O. 79 CITY HOUSING AND MUNICIPAL SERVICES COMPANY GRADSKA PLINARA ZAGREB D.O.O. 83 CITY GASWORKS ZAGREB GRADSKA PLINARA ZAGREB - OPSKRBA D.O.O. 87 CITY GASWORKS ZAGREB - SUPPLY VODOOPSKRBA I ODVODNJA D.O.O. 91 WATER SUPPLY AND DRAINAGE ZAGREB PLAKAT D.O.O. 95 ZAGREB PLAKAT D.O.O. ZAGREBAČKA STANOGRADNJA D.O.O. 97 ZAGREB HOUSING CONSTRUCTION GRADSKA LJEKARNA ZAGREB 99 CITY PHARMACIES ZAGREB DRUŠTVENO ODGOVORNO POSLOVANJE 103 CORPORATE SOCIAL RESPONSIBILITY

5 6 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE UVOD INTRODUCTION

Zagrebački holding d.o.o. (dalje: Holding) osnovan je 2007. godine Zagreb City Holding LTD was established in 2007 pursuant to the prema Zakonu o trgovačkim društvima i u stopostotnom je vlasništvu Companies Act and is 100% owned by the City of Zagreb. Grada Zagreba. It consists of 16 subsidiaries which perform the business activities of Sastoji se od šesnaest podružnica i Direkcije koje obavljaju djelatnosti former city companies and also owns 7 companies and one institution, nekadašnjih gradskih poduzeća te je vlasnik i sedam trgovačkih with an additional 11.000 employees. društava i jedne ustanove s ukupno oko 11.000 zaposlenih. The activities of the company are grouped into four business areas:z Djelatnosti društva dijele se su na četiri poslovna područja: • public utilities; • komunalne djelatnosti • energy services; • energetske djelatnosti • transport services; • prometne djelatnosti • market services. • tržišne djelatnosti. The companies City Waste Disposal , Digital City, City Cemeteries, Čistoća, Digitalni grad, Gradska groblja, Tržnice Zagreb, Vodoopskrba i Zagreb Markets, Water Supply and Drainage d.o.o., Zagreb Roads, odvodnja d.o.o., Zagrebačke ceste, ZGOS i Zrinjevac dio su komunalnih ZGOS and Zrinjevac (Digitalni grad, Gradska groblja, Tržnice Zagreb, djelatnosti. Vodoopskrba i odvodnja d.o.o., Zagrebačke ceste, ZGOS and Zrinjevac) are in the business domain of public utilities. Poslovno područje prometnih djelatnosti odvija se preko podružnica ZET i Zagrebparking. The business activities in transport services are carried out through the companies ZET and Zagreb Parking. Poslovno područje tržišnih djelatnosti čine AGM d.o.o., Vladimir Nazor, Zagrebački velesajam, Autobusni kolodvor, GSKG d.o.o., Robni The business activities in market services are carried out by the terminali, Upravljanje projektima, Zagreb plakat d.o.o., Sportski centar, companies, AGM d.o.o., Vladimir Nazor, Zagreb Fair, Zagreb Coach Zagrebačka stanogradnja d.o.o. i Gradske ljekarne Zagreb, Upravljanje Terminal, GSKG d.o.o. (City Housing and Municipal Services Company), nekretninama. Goods Terminals, Housing Construction, Zagreb Plakat d.o.o., Zagreb Arena d.o.o., Zagreb Housing Construction d.o.o. and City Pharmacies U poslovno područje energetskih djelatnosti ulaze Gradska plinara (Čistoća, AGM d.o.o., Centar d.o.o., Vladimir Nazor, Zagrebački Zagreb d.o.o. i Gradska plinara Zagreb - Opskrba d.o.o. te ZGOS. velesajam, Autobusni kolodvor, GSKG d.o.o., Robni terminali, Project management, Zagreb plakat d.o.o., Sports center, Zagrebačka Temeljna zadaća Holdinga je učinkovito i trajno obavljanje komunalnih stanogradnja d.o.o. and Gradske ljekarne), Real estate and facilities djelatnosti uz maksimalnu zaštitu okoliša i javnog interesa lokalne management. zajednice. Pritom se posebna pozornost pridaje stalnom povećanju razine kvalitete usluga društva i dobrobiti svojih zaposlenika, što čini Energy services encompass the companies City Gasworks Zagreb d.o.o. okosnicu budućega poslovnog razvoja. and City Gasworks Zagreb - Supply d.o.o. (Gradska plinara Zagreb d.o.o.

7 Prva komunalna poduzeća u Zagrebu osnovana su u drugoj polovici 19. and Gradska plinara Zagreb-Opskrba d.o.o.) and ZGOS. stoljeća, istodobno kad i u drugim velikim gradovima u Europi. Stanje i uređenost gradske komunalne infrastrukture osnovni je pokazatelj The basic task of the Holding is the efficient and long-term performance razvitka svakoga grada, a upravo vještinom upravljanja komunalnim of public utility services while protecting the environment as much poslovima Zagreb više od stotinu godina potvrđuje da je dio europske as possible, as well as protecting the public interest of the local obitelji glavnih gradova. community. In doing so, special attention is paid to continuously increase the quality of services of the company and the welfare of its Povijest prethodnika Holdinga datira od 1862. godine, osnutkom employees, which are the key to future business development. prvoga zagrebačkog komunalnog poduzeća - Plinare, kada je Zagreb The first public utility companies in Zagreb were established in the prvim koracima zakoračio u proces modernizacije pružanja komunalnih second half of the 19th century, at the same time as in other large usluga. Prva gradska komunalna poduzeća osnovana su do tridesetih cities in Europe. The condition and arrangement of a city’s municipal godina prošlog stoljeća, a ubrzani razvoj grada i gradske komunalne infrastructure is the basic indicator of the development of each city, infrastrukture te porast broja stanovništva iz godine u godinu navodile and it is precisely that skill of managing the public utilities in Zagreb su gradske vlasti na osnivanje ostalih komunalnih poduzeća u drugoj for more than a hundred years that confirms that Zagreb is a part of the polovici 20. stoljeća. European family of capitals.

Za proširenje i poboljšanje komunalnih usluga u Zagrebu zadužen je The history of the Holding began in 1862 with the establishment of Holding koji je nastao 2005. prijenosom udjela 23 komunalna poduzeća Zagreb’s first public utility company - Plinara (Gasworks). This was u vlasništvu Grada Zagreba na holding poduzeće Gradsko komunalno when Zagreb took its first steps toward modernizing the process of gospodarstvo d.o.o. Ono 2007. godine mijenja ime u Zagrebački holding providing public utility services. The first public utility companies were d.o.o. te pod tim nazivom djeluje i danas. established by the 30s of last century, and the rapid growth of the city and the public utilities infrastructure, as well as the population growth Holding radi na poboljšanju uvjeta i standarda života građana te from year to year, forced the city authorities to establish other public neprekidno osluškuje potrebe Zagrepčana prema kojima oblikuje sve utility services as well in the second half of the 20th century. svoje usluge. U njegovu su djelokrugu za grad iznimno važne djelatnosti, kao što su gradska čistoća, vodoopskrba i odvodnja, odlaganje otpada, To expand and improve the public utility services in Zagreb is the plinara, tržnice, javni gradski prijevoz, groblja, autobusni kolodvor, robni responsibility of the Holding, which was established in 2005 by terminali te brojne druge. Posebnu brigu vodi o zaštiti okoliša i očuvanju transferring the shares of 23 public utility companies owned by the city prirodnih resursa koji Zagreb svrstavaju u jednu od najuređenijih i to the holding company Gradsko komunalno gospodarstvo d.o.o. (City najpoželjnijih gradova u ovom dijelu Europe. Municipal Services). In 2007, the name was changed to Zagrebački holding d.o.o. (Zagreb Holding Ltd.), which it is still called today.

The Holding makes an effort to improve the conditions and standards of living for the citizens by constantly listening to the needs of the inhabitants of Zagreb and adjusting its services accordingly. Its scope of

8 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE activities includes activities that are extremely essential to the city, e.g. municipal sanitation, water supply and drainage, waste disposal and processing, gasworks, farmers’ markets, , cemeteries, bus terminals, freight terminals, managing sports facilities and many others. Special attention is given to protecting the environment and preserving natural resources, which puts Zagreb among the tidiest and most desirable cities in this part of the Europe.

9 10 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE POVIJEST HISTORY

Grad Zagreb dobio je status glavnoga grada 1776. godine. Prema popisu The City of Zagreb obtained the status of the capital in 1776. According iz 1870. godine imao je 19 857 stanovnika. U to se vrijeme osnivaju to the census from 1870, there were 19,857 inhabitants. At that time gradske komunalne tvrtke koje i danas čine okosnicu gospodarstva u the city’s public utilities were established, which are still the backbone moderno uređenom gradskom životu Zagreba. of the economy in Zagreb’s modern life.

1862. svečanim otvorenjem javne plinske rasvjete počinje s radom prvo 1862 With the grand opening ceremony of public gas lighting, the first zagrebačko komunalno poduzeće - Plinara utility company in Zagreb - Plinara (Gasworks) begins its 1876. osnovana Gradska groblja operations. 1878. javni gradski vodovod stavljen je u uporabu 1876 City Cemeteries is established. 1890. puštena je u promet uspinjača, koja je najstarije javno prijevozno 1878 Public waterworks are put into function. sredstvo u Zagrebu 1890 The funicular is put into operation and is the oldest public 1891. svečanim puštanjem u promet prvoga konjskog tramvaja počinje transportation in Zagreb. organizirani javni gradski prijevoz u Zagrebu 1891 Ceremonial commissioning of the first horse-drawn tram marks 1892. početak gradnje kanalizacijskog sustava (otvorenje javnog toaleta the beginning of organized public . na Jelačić placu 1909. godine) 1892 Start of construction of the sewerage system (opening of the 1893. utemeljena je Gradska vrtlarija, današnji Zrinjevac. Godine 1948. public toilets on Jelačić Square in 1909). je reorganizirana i dobiva novo ime - Nasadi, a 1977. poduzeća 1893 Gradska vrtlarija (City Gardens) is established, later to become za hortikulturu Flora, Rasadnik u Jankomiru i Unikum-Hortikultura Zrinjevac. In 1948 it was reorganized and was given a new spajaju se u jedinstveno poduzeće Zrinjevac name - Nasadi (Plantations), and in 1977 the horticulture 1909. Zagrebački velesajam počeo je djelovati kao suvremeno sajamsko companies Flora, Rasadnik in Jankomir and Unikum-Hortikultura odredište u okviru Zagrebačkog zbora merged into one company under the name Zrinjevac. 1910. svečano je otvoren promet na prvoj pruzi električnog tramvaja 1909 Zagreb Fair starts to operate as a modern trade fair destination 1928. Gradsko poglavarstvo osniva poduzeće Tržnice Zagreb within Zagrebački zbor (). 1930. otvoren je „trbuh grada“, Dolac 1910 The first electric tram line is officially opened to traffic. 1931. Uprava Zagrebačkoga električnog tramvaja preuzima gradski 1928 City authorities establish the company Tržnice Zagreb (Zagreb autobusni promet od tvrtke Barešić&Co Markets). 1947. osnovano je poduzeće Čistoća za brigu o komunalnoj higijeni 1930 The so called “belly of the city”, , is opened. 1947. skupština Gradskoga narodnog odbora u Zagrebu osnovala je 1931 The management of Zagreb Electric Tram (ZET) takes over the city poduzeće Cestogradnja, gradsko poduzeće za niske gradnje u bus transportation from the company Barešić & Co. Zagrebu 1947 The company City Waste Disposal is established to take care of 1952. Narodni odbor grada Zagreba osnovao je budžetsku ustanovu municipal sanitation. Cesta, koja je preuzela sve poslove prijašnje Cestogradnje, a 1947 The Assembly of the People’s Committee of the City of Zagreb već 1953. godine Cesta postavlja prvu vertikalnu signalizaciju establishes the company Cestogradnja (Road Construction), the u Zagrebu city’s company for civil engineering. 1953. odlukom Narodnog odbora grada Zagreba osnovana je tvrtka 1952 The People’s Committee of the City of Zagreb establishes the

11 Skladišta (današnja podružnica Robni terminali Zagreb). budgetary institution Cesta (Road), which takes over all the Društvo filmskih radnika Hrvatske osnovalo je filmsko poduzeće operations of the former Cestogradnja, and as early as in 1953, , koje se trebalo baviti svim vrstama filmskih Cesta sets up vertical signalization in Zagreb. djelatnosti - od distribucije do proizvodnje kratkometražnih i 1953 By a decision of the People’s Committee of the City of Zagreb, dugometražnih filmova. the company Skladišta (Warehouse) is established (currently a 1961. Autobusni kolodvor Zagreb utemeljen je na prostoru današnjega subsidiary of Goods Terminals Zagreb). Langova trga, a na lokaciji na kojoj je i danas nalazi se od 1962.god. - The Croatian Society of Film Workers establishes the movie 1962. Gradska skupština osnovala je poduzeće Vladimir Nazor kao company Zagreb Film, intended for dealing with all operations Ustanovu za organizirani odmor djece i omladine in the movie industry - from the production of short and feature 1964. sjedište Uprave Zimske službe je u Cesti te je prvi put uspostavljen movies to their distribution. jedinstveni plan čišćenja snijega za grad Zagreb 1961 The Zagreb Coach Terminal is established on the premises of 1965. osnovano je poduzeće Centar s djelatnošću pružanja usluga today’s Lang Square, and it has been at its present location since parkiranja automobila građanima 1962. 1966. osnovana je ustanova Ljekarna Zagreb 1962 The City Assembly establishes the company Vladimir Nazor as an 1967. utemeljen je AGM kao Centar za kulturnu djelatnost s nakanom institution for organizing holidays for children and young people. da se bavi glazbeno-scenskim djelatnostima 1964 Within the company Cesta (Road), the Winter Services office was 1990. osnovano je Gradsko stambeno komunalno gospodarstvo founded, and for the first time a unified plan was formed for 1998. utemeljen je ZGOS d.o.o. sa zadatkom sanacije odlagališta clearing snow in the City of Zagreb. komunalnog otpada Prudinec - Jakuševec 1965 The company Centar is established to provide car parking services 2005. obavljen je prijenos poslovnih udjela 23 trgovačka društva s Grada for citizens. Zagreba na društvo Gradsko komunalno gospodarstvo d.o.o. 1966 The institution Ljekarna Zagreb (Zagreb Pharmacy) is established. uspostavljajući ga kao holding. Težilo se racionalizaciji poslovanja 1967 AGM is established as a center for cultural activities intended for putem centraliziranoga organizacijskog okvira radi učinkovitije dealing primarily with musical and theatrical activities. administracije, financija, zaposlenika i resursa te nabave 1990 The company Gradsko stambeno komunalno gospodarstvo d.o.o. 2006. Gradsko komunalno gospodarstvo d.o.o. (GKG) započelo je s radom (City Housing and Municipal Services Company) is established. - Gradsko poglavarstvo Grada Zagreba je na 54. sjednici 1998 ZGOS is established for the task of municipal landfill remediation donijelo Zaključak o davanju mišljenja o osnivanju trgovačkog at Prudinec-Jakuševec. društva Zagrebački digitalni grad d.o.o. 2005 The transfer of the business shares of 23 companies from the - Holding osniva društvo Zagreb plakat d.o.o. City of Zagreb to the City Housing and Municipal Services - 11 trgovačkih društava pripojilo se Gradskom komunalnom Company is performed, establishing it as a holding company. gospodarstvu d.o.o. The reason for such a merger was the rationalization of business - podružnica Stanogradnja osnovana je odlukom o osnivanju operations through a centralized organizational framework, podružnice donesenoj na skupštini trgovačkog društva Gradskoga aiming at more efficient administration, finances, employees, stambenog komunalnog gospodarstva resources and procurement. 2007. promjena naziva društva u Zagrebački holding 2006 Gradsko stambeno komunalno gospodarstvo d.o.o. (GSKG; City

12 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE - Tehnološki park Zagreb postao je podružnica Zagrebačkog Housing and Municipal Services Company) begins its operations. holdinga - At its 54th session, the Zagreb City Council passes a decision to - podružnica ARZ pripaja se podružnici ZET establish the company Zagreb Digital City. - podružnica Veletržnica pripaja se podružnici Tržnice Zagreb - The Holding establishes the company Zagreb Plakat. - Holding vraća Gradu vlasništvo u Vodoprivredi Zagreb d.d. - 11 companies merged with the City Housing and Municipal - podružnice Zagreb film i Zoološki vrt vraćene su kao ustanove Services Company, thus becoming its subsidiaries. Gradu Zagrebu - The subsidiary Stanogradnja (Housing Construction) is established - Holding osniva društvo Zagreb Arena d.o.o. by the decision on establishing a branch adopted at the General - osnovana je podružnica Upravljanje sportskim objektima. Assembly of the City Housing and Municipal Services Company. U sastav ove podružnice ušla su gradska trgovačka društva i 2007 The company changes its name to Zagreb Holding. ustanove koje su upravljale sportskim objektima grada Zagreba - Tehnološki Park Zagreb (Zagreb Technology Park) becomes a - AGM je ušao u sastav Zagrebačkog holdinga subsidiary of Zagreb Holding. 2008. Tehnološki park Zagreb postaje Razvojna agencija Zagreb - TPZ - The subsidiary ARZ merges with the subsidiary ZET. d.o.o. Tehnološki park djeluje kao poduzetnički inkubator s - The subsidiary Veletržnica (Wholesale Market) merges with više od 1300 m² poslovnog prostora i pomaže malim Tržnice Zagreb (Zagreb Markets). poduzetnicima u realizaciji njihovih poduzetničkih inicijativa u - The Holding returns the ownership of Vodoprivreda Zagreb d.d. početnoj fazi rasta i razvoja (Zagreb Waterworks) to the city. - Gradsku plinaru Zagreb - Opskrbu d.o.o. osnovala je Gradska - The subsidiaries Zagreb Film and are returned to the plinara Zagreb d.o.o. na temelju odredbi Zakona o tržištu plina City of Zagreb as institutions. i Direktive 2003/55 EZ, kojima je propisana obveza razdvajanja - The Holding establishes the company Zagreb Arena. djelatnosti opskrbe plinom od djelatnosti distribucije plina. - The subsidiary Sports Facilities Management is established. The - osnovano je društvo Zagreb centrum d.d. za poslovanje s companies and institutions that previously managed sports nekretninama facilities in the City of Zagreb become part of this company. - osnovano je Zagrebačko investicijsko društvo d.o.o. za - AGM joins Zagreb Holding. upravljanje investicijskim fondovima 2008 The Zagreb Technology Park becomes the Development Agency 2009. Zagrebački holding ima petnaest podružnica, devet trgovačkih Zagreb - TPZ. The Technology Park acts as an entrepreneurial društava i jednu ustanovu incubator, with more than 1300 m2 of office space, helping small 2013. planom podjele detaljno se uređuje podjela društva, i to prijenosom entrepreneurs in realizing their entrepreneurial initiatives in the dijela imovine, potraživanja, obveza te kapitala društva, koje se first phase of growth and development. dijeli i ne prestaje, na četiri nova trgovačka društva s tvrtkama - The company City Gasworks Zagreb - Supply is established by Gradsko stambeno komunalno gospodarstvo d.o.o., Zagrebačka the company City Gasworks, based on the Gas Market Act and stanogradnja d.o.o., AGM d.o.o., Vodoopskrba i odvodnja d.o.o., Directive 2003/55/EC, stipulating the obligation for separating koja se osnivaju radi provođenja odvajanja (odvajanje s gas supply business activities from gas distribution. osnivanjem). Kupljeno je trgovačko društvo Centar d.o.o. te - The company Zagreb Centrum is established for real estate osnovano trgovačko društvo Zagrebačka stanogradnja d.o.o. business.

13 - Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Association) is established to manage investment funds. 2009 Zagreb Holding has 18 subsidiaries, six companies and one institution. 2013 The demerger plan sets forth in detail the restructuring of the company through the transfer of part of its assets, receivables, liabilities and the capital. The company is split-off and continues the operations within four new companies bearing the following names: City Housing and Municipal Services Company, Zagreb Housing Construction, AGM and Water Supply and Drainage, which were established in order to carry out the demerger plan (split-off and incorporation of new companies). - The company Centar is acquired and the company Zagreb Housing Construction is established.

14 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE VIZIJA I MISIJA VISION AND MISSION

VIZIJA THE VISION Postati sinonim ugodnog, organiziranog i zdravog življenja u Zagrebu, Become synonymous with comfortable, organized and healthy living in primjer izvrsnosti u pružanju javnih usluga te pokretač, promicatelj i Zagreb, example of excellence in the provision of public services and nositelj poslovnog razvoja Grada Zagreba i Republike Hrvatske. a driver, promoter and holder of business development of the City of Zagreb and the Republic of . MISIJA Učinkovito pružanje komunalnih usluga i drugih urbanih servisa THE MISSION odgovornim korporativnim poslovanjem orijentiranim na postizanje i The efficient provision of municipal services and other urban services zadržavanje zadovoljstva svih uključenih nositelja interesa. responsible corporate business oriented towards achieving and maintaining the satisfaction of all involved stakeholders.

15 16 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE AUTOBUSNI KOLODVOR ZAGREB COACH TERMINAL

Temeljne djelatnosti Autobusnoga kolodvora Zagreb prihvat su The core activities of Zagreb Coach Terminal is the reception and autobusa, prtljage i robe, prodaja voznih karata, rezervacija mjesta u dispatch of buses, baggage and goods, tickets sales, reservations, autobusima, usluge informacija, garderobe te usluge parkiranja osobnih information services, the left luggage facility and parking services vozila. Svojom veličinom i opremljenošću Autobusni kolodvor Zagreb for personal vehicles. Zagreb Coach Terminal is the largest and most najveći je i najsuvremeniji objekt takve vrste u ovom dijelu Europe. advanced facility of its kind in this part of the Europe. From its 44 Kolodvorom se Zagreb povezuje s ostalim dijelovima Hrvatske, ali i platforms, the buses connect Zagreb with other parts of Croatia and većinom drugih europskih središta. most other European centers.

Putnicima se nude brojne mogućnosti za odmor, kupnju i zabavu i sl. Na In 1987 a new terminal building was constructed, located in the vicinity petnaest prodajnih mjesta u samoj kolodvorskoj zgradi putnik može vrlo of the most important city routes and close to the city center. brzo kupiti voznu kartu koja se može i telefonski naručiti uz dostavu na Passengers are offered numerous possibilities for rest, shopping, fun, kućnu adresu te online na mrežnim stranicama podružnice. etc. Passengers can quickly purchase tickets at 15 sales desks in the Zahvaljujući iznimno atraktivnoj lokaciji, uz osnovne usluge, Autobusni terminal building, and tickets can also be ordered by phone with direct kolodvor nudi svim zainteresiranima vrlo povoljno reklamiranje svojih home delivery. tvrtaka videozidom, city lightom, veleplakatima, svjetlećim reklamama... Thanks to its very attractive location, along with its basic services, the Na Autobusnom kolodvoru potpuno su preuređeni i suvremeno coach terminal offers all those who are interested the very convenient opremljeni svi prostori koji služe obavljanju osnovne, ali i popratnih option of advertising via a video-wall, city lights, billboards, neon djelatnosti. signs, etc.

Autobusni kolodvor Zagreb utemeljen je 17. studenoga 1961. godine na All the premises for the primary and supporting activities at the coach prostoru današnjega Langova trga, a na sadašnjoj lokaciji nalazi se od 4. terminal have been fully renovated and modernly equipped. srpnja 1962. godine. Malo tko zna da je na mjestu današnjega kolodvora za Drugoga svjetskog rata bio vojni logor. Prvi autobusni kolodvor Zagreb Coach Terminal (AKZ) was established on November 17, 1961 izgrađen je u rekordnih 72 dana, a gradnja današnjega autobusnog on the location of today’s Lang Square, and it has been on its present kolodvora počinje 1986. godine i završava u srpnju 1987. godine, u location since July 4, 1962. Few people know that during World War vrijeme Univerzijade, kada je izgrađena nova kolodvorska zgrada s 44 II the site of today’s terminal hosted a military camp. The first coach perona smještena u blizini najvažnijih gradskih prometnica i užega terminal was built in a record 72 days, while the construction of today’s gradskog središta. S ponosom možemo reći da se današnji zagrebački coach terminal started in 1986 and ended in July 1987, during the Autobusni kolodvor ubraja među ljepše objekte ove namjene u Europi. time of the World University Games, when the new terminal building Kao kolodvor kategorije A redovni smo član Paneuropske asocijacije was constructed with the corresponding platforms. We are proud to autobusnih kolodvora. say that today’s Zagreb coach terminal is considered to be one of the most beautiful buildings for this purpose in Europe. As an “A” category U podružnici se kontinuirano unapređuje razina usluge, pa tako terminal we are a member of the Pan-European Association of Coach surađujemo s brojnim udrugama građana te Turističkom zajednicom Terminals.

17 18 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE grada Zagreba, čiji je ured otvoren u prostoru Autobusnoga kolodvora i AKZ is continually improving the level of its services, so that soon it will pruža putnicima sve informacije o zanimljivima događanjima u Zagrebu. begin with online ticket sales, and it cooperates with the Association of the Blind and Visually Impaired, actively helping blind and visually impaired persons when travelling.

The Zagreb Tourist Board has opened an office within the premises of the coach terminal and provides travelers with all other information regarding interesting events in the City of Zagreb.

www.akz.hr www.akz.hr

Avenija Marina Držića 4, 10000 Zagreb Avenija Marina Držića 4, 10000 Zagreb Tel: 01 6008 600 (Centrala) Phone: +385 (0)1 6008 600 (switchboard) Fax: 01 6008 616 Fax: +385 (0)1 6008 616 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-009 OIB: 85584865987-009 IBAN: HR39 2390001-1400023740 IBAN: HR39 2390001-1400023740

19 20 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ARENA ZAGREB ARENA ZAGREB

Podružnica Sportski centar osnovana je u srpnju 2015., a osnovne su The subsidiary “Arena Zagreb” is specialized in organizing events and joj djelatnosti promidžba, organizacija koncerata, sajmova, zabavnih concerts and managing hall Arena Zagreb. The capacity for 20 thousand parkova, savjetovanja, građenje, projektiranje i nadzor, sportska visitors makes the Zagreb Arena an ideal space for concerts, theater rekreacija, upravljanje dvoranom Arena Zagreb te ostale. Prostorni plays and other cultural spectacles, which significantly contribute to the kapacitet za 20 000 posjetitelja Arenu Zagreb svrstava u idealne new cultural and social dimension of the city, as well as Croatia as a prostore za održavanje koncerata, kazališnih predstava i ostalih kulturnih whole. spektakala koji uvelike pridonose novoj društvenoj i kulturnoj dimenziji grada, kao i cijele Hrvatske. The Zagreb Arena has one big and one small hall for organizing all types of sports events: handball, basketball, volleyball, five-a-side soccer, U sklopu Arene Zagreb postoje velika i mala dvorana za organizaciju gymnastics, tennis, table tennis, boxing, wrestling, karate, taekwondo, raznovrsnih sportskih događaja: rukometa, košarke, odbojke, malog judo, weightlifting, indoor athletics, activities on ice and other indoor nogometa, gimnastike, tenisa, stolnog tenisa, boksa, hrvanja, karatea, sports. In addition, in the areas of Zagreb Arena there is the possibility tekvandoa, džuda, dizanja utega, dvoranske atletike, aktivnosti na of organizing various kinds of trade fairs, conferences, exhibitions, and ledu te ostalih dvoranskih sportova. U prostoru Arene Zagreb moguće it is possible to rent a hall and provide catering services. 150 of the je organizirati različite sajmove, kongrese, izložbe, iznajmiti dvoranu total number of seats are for people with special needs. The Arena i pružiti ugostiteljske usluge. Od ukupnog broja sjedećih mjesta njih has around 950 parking spaces, mainly in the underground garage, and 150 predviđeno je za osobe s posebnim potrebama. U sklopu dvorane there are an additional 38 parking spaces for buses for organized visits. osigurano je oko 950 parkirališnih mjesta, uglavnom u podzemnoj garaži, The largest sports hall in Croatia, with a gross area of 90,500 m2, was dok je za masovnije posjete dvorani predviđeno 38 parkirališnih mjesta constructed in 2008 for the World Handball Championship, when more za autobuse. Najveća sportska dvorana u Hrvatskoj, bruto površine than 22,500 visitors attended the opening ceremony on January 17, 90 500 četvornih metara, izgrađena je 2008. godine za potrebe 21. 2009. The construction of the Arena started on July 21, 2007, and lasted Svjetskog rukometnog prvenstva, a čak se 22 500 posjetitelja okupilo na for a total of 503 days. svečanom otvorenju 17. siječnja 2009. godine. Gradnja Arene počela je 21. srpnja 2007. godine, a trajala je ukupno 503 dana. www.zagrebarena.hr www.zagrebarena.hr

Vice Vukova 8, Zagreb Vice Vukova 8, Zagreb Tel: 01 6420 900 Phone: +385 (0)1 6420 900 Fax: 01 6420 909 Fax: +385 (0)1 6420 909 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-23 OIB: 85584865987-23 IBAN: HR45 2360000-1400498267 IBAN: HR45 2360000-1400498267

21 22 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ČISTOĆA CITY WASTE DISPOSAL

Briga o čistoći javnih prometnih površina i gospodarenje otpadom Taking care of the cleanliness of public areas and waste management osnovna je djelatnost podružnice Čistoća. Oko 1500 djelatnika (od are the primary activities of the company City Waste Disposal. toga operativne poslove obavlja 90,40 %, a administraciju čini 9,60 % Approximately 1500 employees (of which operational tasks are zaposlenika) i 262 vozila stoji na raspolaganju građanima u zajedničkom performed by 90.4%, and the administration staff makes up 9.6% nastojanju za čišćim i zdravijim gradom. of employees) and 262 vehicles are available to citizens in a common effort to maintain a cleaner and healthier city. Ova Holdingova tvrtka provodi niz projekata kao što su „Sustav nadzora i upravljanje voznim parkom“ (Fleet Management), „Odvojeno This Holding company implements a number of projects such as skupljanje otpadnog drva“, „(Barem) Jedno reciklažno dvorište u svakoj Fleet Management, the separate collection of waste wood, Barem gradskoj četvrti“, „Urban Biogas“, „Čisti vozni parkovi“ (Clean fleets), (one recycling yard in every quarter of the city), Urban Biogas, Clean programi suradnje sa zagrebačkim dječjim vrtićima i osnovnim školama Fleets, programs in cooperation with Zagreb’s kindergartens and na području gospodarenja otpadom, smanjivanje zagađenja okoliša primary schools in the area of waste management, the reduction of uvođenjem novih vrsta goriva, smanjivanje buke i potrošnje goriva, te environmental pollution by introducing new types of fuel and reducing pilot-projekt „Poboljšanje cjelovitoga gospodarenja otpadom u gradu noise and fuel consumption, and a pilot project entitled Improving Zagrebu“ i međunarodni projekt „Civitas Elan“ (2008. - 2012. godine Integrated Waste Management in the City of Zagreb, and the „Mobilising citizens for vital cities Ljubljana - Gent - Zagreb - Brno - international project Civitas Elan (2008-2012, titled “Mobilising Citizens Porto“). for Vital Cities: Ljubljana - Ghent - Zagreb - Brno - Porto”).

Čistoća je zadužena i za odvojeno skupljanje korisnog otpada, skupljanje City Waste Disposal is also responsible for the separate collection of i odvoz otpada iz kućanstava i ostalih korisnika usluga, čišćenje i pranje reusable waste, collecting and disposing of waste from households and javnih prometnih površina, čišćenje divljih odlagališta, postavljanje other service users, cleaning and washing public traffic areas, cleaning košarica za otpatke i urbane opreme u pješačkoj zoni te njihovo illegal dumps, and setting up and maintaining wastebaskets and urban održavanje. Čistoća obavlja i sljedeće djelatnosti: equipment in the pedestrian zone. City Waste Disposal also performs • provodi i razvija cjeloviti sustav gospodarenja otpadom na području the following activities: grada Zagreba • Implementing and developing an integral management system for • odvojeno skuplja korisni otpad u spremnicima na javno-prometnim waste management for the City of Zagreb; površinama i u reciklažnim dvorištima • Separate collection of usable waste in containers placed in public • skuplja i odvozi komunalni otpad iz kućanstava i drugih korisnika traffic areas and in recycling yards; usluga • Collecting and disposing of municipal waste from households and • održava čistoću javno-prometnih površina (kolnika, pločnika, trgova, other service users; pothodnika, javnih stuba i prolaza), postavlja i održava košarice za • Maintaining the cleanliness of public traffic areas (roadways, otpatke te urbanu opremu u pješačkoj zoni pavements, squares, underpasses, public stairways and • u zimskom razdoblju obavlja usluge raljenja snijega i posipavanja passageways), setting up and maintaining wastebaskets and urban poledice u pješačkoj zoni, čišćenja snijega i posipavanja javnih equipment in the pedestrian zone; stuba, pješačkih hodnika te prilaza stubama i invalidskim prilazima, • During the winter it provides the services of snowplowing and

23 24 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE kao i dostavljanja soli u sanduke za potrebe gradskih četvrti salting black ice in the pedestrian zone, cleaning the snow and • provodi trajnu komunikaciju s javnošću. salting the public stairways, pedestrian underpasses and passageways, stairway accesses and wheelchair accesses, as well U svoje poslovanje Čistoća je dosad uvela integrirano upravljanje prema as delivering the salt in crates for the needs of each city quarter; međunarodnim normama koje uključuje sustav upravljanja kvalitetom • Conducts ongoing communication with the public. ISO 9001: 2009 i okolišem ISO 14001: 2009, sustav upravljanja zdravljem i sigurnošću na radu prema OHSAS 18001: 2007 i sustav City Waste Disposal introduced integral management into its business HACCP (preporučeni međunarodni kodeks prakse - Opća načela higijene operation in accordance with international standards, including the hrane) te za to dobila odgovarajuće certifikate. Svake godine neovisna Quality Management System ISO 9001:2009 and Environmental ovlaštena tvrtka provjerava kvalitetu provedbe tih sustava. Management System ISO 14001:2009, Occupational Health and Safety Management System according to OHSAS 18001:2007 and the Upravljanje čistoćom gradskih ulica prvi je put službeno spomenuto u HACCP system (recommended international practice code - general odredbi najstarijega i do danas sačuvanoga gradskog propisa (Statuta), principles for food hygiene), and obtained the appropriate certificates. koji potječe iz 1425. godine, a objavilo ga je Poglavarstvo zagrebačkog Every year an independent authorized company checks the quality of Gradeca. implementation of these systems.

Managing the cleanliness of the city streets was first officially mentioned in the Regulations from the oldest and still preserved city regulations (Statute), which dates back to 1425 and was published by the City Government of Gradec.

www.cistoca.hr www.cistoca.hr

Radnička cesta 82, 10000 Zagreb Radnička cesta 82, 10000 Zagreb Tel: 01 6146 400 Phone: +385 (0)1 6146 400 Fax: 01 6187 038 Fax: +385 (0)1 6187 038 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-004 OIB: 85584865987-004 IBAN: HR49 2360000-1400480347 IBAN: HR49 2360000-1400480347

25 26 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GRADSKA GROBLJA CITY CEMETERIES

U osnovne djelatnosti podružnice Gradska groblja spadaju održavanje The basic operations of City Cemeteries consists of maintaining the groblja i krematorija, organizacija i obavljanje kompletnih pogrebnih cemeteries and the crematorium, organizing and performing all kinds usluga (prijevoz i opremanje umrlih osoba, prodaja pogrebne opreme, of funeral services (transport and outfitting of deceased persons, obavljanje usluga ispraćaja, kremiranja i ukopa) te izgradnja i održavanje selling funeral equipment, services for funerals, cremations and burial), grobnih mjesta. Podružnica Gradska groblja upravlja s 28 groblja na and constructing and maintaining the burial sites. The subsidiary City širem zagrebačkom gradskom području, od kojih su 26 aktivna. Cemeteries manages 28 cemeteries in the wider area of the City of Zagreb, of which 26 are in use. Povijest Gradskih groblja veže se za osnutak groblja Mirogoj 1873. godine. Naime, šezdesetih godina 19. stoljeća gradska su groblja The history of City Cemeteries is associated with the establishment bila prenapučena i trebalo je pronaći prostor za novo gradsko groblje. of in 1873. Specifically, in the sixties of the 19th Tadašnje su gradske vlasti 1873. godine kupile na dražbi imanje century, the city’s cemeteries were overpopulated and there was a need dr. Ljudevita Gaja s namjerom preuređenja u središnje zagrebačko for a space for a new city cemetery. The city authorities then bought at groblje. Službeno otvaranje groblja bilo je 6. studenoga 1876. godine, an auction the property of Dr. Ljudevit Gaj, intending to convert it into a prvi je pokopan Miroslav Singer 7. studenoga 1876. godine. Godine the main city cemetery. The formal opening of the cemetery took place 1879. austrijski arhitekt Hermann Bollé počeo je graditi arkade koje je on November 6, 1876, and the first person buried there was Miroslav dovršio 1917. godine, a središnji spoj južnih i sjevernih arkada, portale Singer, on November 7, 1876. In 1879, Austrian architect Herman Bolle i kapelu završio je tek 1929. godine. Monumentalne mirogojske arkade started constructing the arcades, finishing in 1917, while the central remek-djelo su arhitekture i čuvaju neke od najvrednijih dijela naših connection between the southern and northern arcades, portals and the kipara. Sredinom pedesetih godina prošlog stoljeća, kada više nije bilo chapel were finished in 1929. The monumental Mirogoj arcades are a moguće proširiti groblje Mirogoj, počinje gradnja groblja Miroševac masterpiece of architecture and preserve some of the most valuable koje je osnovano 1952. godine. Zbog daljnjeg nedostatka prostora na works of our sculptors. In the middle of the fifties of the last century, grobljima u studenom 1985. godine otvoren je Krematorij s Gajem urni when there was no possibility of further expanding Mirogoj Cemetery, na Mirogoju. the construction of the Miroševac Cemetery commenced, being established in 1952. Due to the further lack of space in the cemeteries, Planirani projekti su proširenje groblja Mirogoj s dogradnjom arkada in 1985 the crematorium with the Urn Grove was opened at Mirogoj. i uređenjem ulaza na južnom dijelu groblja (Lašćina), gradnja aneksa upravne zgrade s pratećim sadržajima, proširenje groblja Markovo polje The projects planned are the expansion of the Mirogoj Cemetery with i gradnja mrtvačnice, proširenje groblja Miroševac s uređenjem ulaza i an extension of the arcades and spatial arrangement of the entrance ograde na južnom dijelu groblja te proširenje malih groblja. at the southern part of the cemetery (Lašćina), the construction of the annex office building with many facilities, the expansion of the Markovo Prije nekoliko godina Gradska su groblja uvela elektromobile za prijevoz Polje Cemetery and construction of the mortuary, the expansion of the pokojnika i vijenaca na grobljima Mirogoj, Miroševac i Markovo polje. Miroševac Cemetery with a decorated entrance and a fence along the Uvođenjem GIS-a i dogradnjom informatičkog sustava tražilica pokojnika southern part of the cemetery, together with the expansion of some of na mrežnim stranicama se ažurira svaki dan. S povećanjem broja the smaller cemeteries. pametnih telefona uvela se aplikacija tražilice pokojnika s korištenjem

27 28 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GPS navigacije za pronalaženje grobnog mjesta na samom groblju. Several years ago City Cemeteries introduced electric vehicles to transport the deceased and wreaths at the cemeteries Mirogoj, U skladu sa smjernicama Grada Zagreba Gradska su groblja 2006. Miroševac and Markovo Polje. With the introduction of a geographic godine uvela sustav za upravljanje kvalitetom prema normi ISO 9001: information system (GIS) and upgrading of the IT system, the browser 2000. Recertifikacija je provedena 2009. godine i tada su uvedeni for searching for the deceased on the web is updated on a daily basis. standardi prema normi ISO 9001: 2008. With the increase in the number and frequency of use of smartphones, a search engine application for smartphones for locating the deceased Godine 2012. uveden je integrirani sustav upravljanja kvalitetom was introduced which uses GPS to find the graves at the cemetery. ISO 9001: 2008 i sustav upravljanja zaštitom okoliša ISO 14001: 2004. In accordance with the guidelines of the City of Zagreb, in 2006 City Cemeteries introduced a Quality Management System according to ISO 9001:2000. The recertification was performed in 2009, after which new standards were introduced, according to ISO 9001:2008.

In 2012, the integrated Quality Management System ISO 9001:2008 was introduced, as well as the Environmental Management System ISO 14001:2004.

www.gradskagroblja.hr www.gradskagroblja.hr

Aleja Hermanna Bolléa 27, 10000 Zagreb Aleja Hermana Bollea 27, 10000 Zagreb Tel: 01 4696 700 Phone: +385 (0)1 4696 700 Fax: 01 4581 091 Fax: +385 (0)1 4581 091 E-mail: [email protected] E-mail:[email protected]

OIB: 85584865987-002 OIB: 85584865987-002 IBAN: HR80 2360000-1400480371 IBAN: HR80 2360000-1400480371

29 30 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ROBNI TERMINALI GOODS TERMINALS

Podružnica Robni terminali Zagreb gradi, upravlja, iznajmljuje te pruža The subsidiary Goods Terminals Zagreb constructs, manages, rents and usluge skladištenja robe. Djelatnost obavlja u različitim skladištima offers warehousing services. The activities are carried out in various (zatvorenim i otvorenim - u carinskom, necarinskom te statusu slobodne types of the company’s own warehouses (closed and open - customs, zone). Raspolaže s više od 160 000 m² proizvodno skladišnog prostora non-tariff customs and free zone warehouses). It has more than i 40 000 m² otvorenoga skladišnog prostora. Također raspolaže s 30 160,000 m2 of production and warehousing space, as well as 40,000 m2 000 m² visokokvalitetnoga uredskog prostora za iznajmljivanje te svom of open warehousing space. It also has 30,000 m2 of high quality office potrebnom infrastrukturom i mehanizacijom za manipulaciju robe. space for rent, with all the necessary infrastructure and machinery for handling goods. U sklopu poduzeća nalaze se tri poslovne jedinice: PJ Jankomir, PJ Žitnjak te PJ Slobodna zona Zagreb. Zagrebački holding d.o.o. osnivač The company consists of three business units: BU Jankomir, BU Žitnjak je i nositelj koncesije za Slobodnu zonu Zagreb do 2023. godine. U and BU Free Zone Zagreb. Zagreb Holding is the founder and concession proizvodno-skladišnim prostorima Slobodne zone Zagreb obavlja se holder of Free Zone Zagreb until 2023. In the production-warehouse proizvodnja, obrada, dorada i prerada robe, sortiranje i prepakiranje te premises of Free Zone Zagreb the following are performed: production, posredovanje u međunarodnoj trgovini. processing, finishing and manufacturing of goods, sorting, repackaging, as well as mediation in international trade. Podružnica obavlja još i otpremničke poslove i poslove parkiranja vozila - poslove autoteretnoga kolodvora te posjeduje koncesiju za obavljanje The subsidiary also performs forwarding services and offers parking kolodvorskih usluga. services - operations of the freight terminal, and also has a concession for the performance of traffic terminal services. U sklopu podružnice djeluju Carinski ured Zagreb 1 (Jankomir i Slobodna zona) i Carinski ured Zagreb 2 (Žitnjak) koji omogućuju pregled i The customs office Zagreb 1 (Jankomir and Free Zone) and the customs carinjenje robe u cestovnom i željezničkom prometu. Podružnica Robni office Zagreb 2 (Žitnjak) are situated at the locations of the subsidiary, terminali teži postati logističko i uslužno središte u prihvatu roba, tereta and they provide customs inspection and clearance in road and rail i vozila namijenjenih tranzitu. traffic. The subsidiary Goods Terminals Zagreb focuses its development on being a logistics and service center for the City of Zagreb dealing Odlukom Narodnog odbora grada Zagreba podružnica Robni terminali with goods, freight and vehicles in transit. Zagreb osnovana je 21. travnja 1953. godine pod nazivom Skladišta sa sjedištem u Zagrebu, Strojarska cesta 6. Danas posluje pod nazivom By a decision of the People’s Committee of the City of Zagreb, the Zagrebački holding d.o.o., podružnica Robni terminali Zagreb. subsidiary Goods Terminals Zagreb was established on April 21, 1953 under the name Skladišta (Warehouses), with headquarters in Zagreb, Uz visoke standarde poslovne prakse i šest desetljeća iskustva naše je Strojarska cesta 6. Today, it operates under the name Zagreb Holding, glavno, neizostavno i jasno opredjeljenje osigurati zadovoljstvo naših subsidiary Goods Terminals Zagreb. partnera u pružanju usluga skladištenja, utovara i pretovara roba, te otpremničkih poslova, kao i unapređenje odnosa prema okolišu. With our high level of practice standards and sixty years of experience, Razumijevanjem i predviđanjem potreba partnera omogućujemo it is our primary, essential and clear commitment to ensure the

31 32 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE stvaranje novih vrijednosti koje osiguravaju prosperitet zaposlenicima satisfaction of our partners in providing the services of warehousing, i zajednici u kojoj djelujemo. Robni terminali Zagreb zadržat će vodeću loading and reloading of goods and forwarding activities, as well as poziciju u svojoj djelatnosti i trajno održavati poziciju najboljeg u regiji increasing environmental awareness. i tako omogućiti poslovnim partnerima da ostvaruju svoje ciljeve i razvoj. With understanding and by predicting our partners’ needs, we are able Posjeduje certifikat ISO 9001: 2008 za prihvat i skladištenje robe u to create new values that ensure the prosperity of our employees and unutarnjem i međunarodnom prometu, slobodne zone i otpremništvo i the communities in which we operate. Goods Terminals Zagreb will certifikat HACCP (PJ Žitnjak, Hala 7). maintain the leading position in its industry and continue to keep the position of the best in the region, thus enabling our business partners to achieve their goals and develop.

We are ISO 9001:2008 certified for the reception and storage of goods in domestic and international trade, free trade zones and freight forwarding, as well as HACCP certified (BU Žitnjak, Hall 7).forwarding, as well as HACCP certified (BU Žitnjak, Hall 7).

www.rtz.hr www.rtz.hr

Jankomir 25, 10000 Zagreb Jankomir 25, 10000 Zagreb Tel: 01 3871 111 Phone: +385 (0)1 3871 111 Fax: 01 3496 452 Fax: +385 (0)1 3496 452 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-016 OIB: 85584865987-016 IBAN: HR15 2340009-1410257254 IBAN: HR15 2340009-1410257254

33 34 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE TRŽNICE ZAGREB ZAGREB MARKETS

Maloprodajne prostore tržnica ponajprije zauzimaju domaći proizvođači The retail areas of markets are primarily occupied by domestic s ponudom vlastitih, svježih, domaćih proizvoda. Upravo su ti proizvodi producers offering their own, fresh, domestic products. These products temelj zagrebačke gastronomske ponude. Raznolika ponuda, boje, are the very foundation of Zagreb’s gastronomy offer. The variety, zvukovi i mirisi zagrebačkih tržnica, koji se mijenjaju s godišnjim dobima, colors, sounds and smells at the Zagreb markets change with the prvorazredna su turistička atrakcija. seasons and represent a first class tourist attraction.

Uz tržnice na malo dio podružnice Tržnice Zagreb su i Veletržnica, Besides the retail markets, the other subsidiaries of Zagreb Markets are Hladnjača i Zelena tržnica koje svojom ponudom voća, povrća, Veletržnica (Wholesale Market), Hladnjača (Cold Storage) and Zelena mesa i ribe zadovoljavaju ne samo potrebe Zagreba nego i cijele tržnica (Green Market) which encompass an offer of fruit, vegetables, sjeverozapadne Hrvatske. meat and fish that satisfies the needs of not only Zagreb, but all of north-western Croatia. Davne 1242. godine hrvatsko-ugarski kralj Bela IV., bježeći pred Tatarima, sklonio se u kulu Lotrščak, na Gornjem gradu ili Gradecu. Back in 1242, the Croatian-Hungarian King Bela IV, fleeing from the U zahvalu za spašeni život i sigurnost darovao je Gradecu status Tatars, took refuge in Lotrščak Tower, in the Upper Town or Gradec. In slobodnoga kraljevskoga grada. Gradec od tada ima pravo organizirati order to show his gratitude for saving his life and offering him safety, sajmište ili tržnicu te kao slobodan kraljevski grad ubirati mitnicu i he granted Gradec the status of a free city. As a result, Gradec had poreze za vlastiti račun pa od tog vremena računamo početak rada the right to organize a fairground and a market, and as a free royal city tržnice u Gradecu (Zagrebu). collect tolls (mitnica) and taxes for its own account, and that moment is considered to be the beginning of the market in Gradec (Zagreb). Kad su se 1850. godine Gradec i Kaptol ujedinili u jedinstvenu gradsku cjelinu kao grad Zagreb, mi u tržnicama bilježimo početak rada When in 1850 Gradec and Kaptol merged into a single urban entity zagrebačkih tržnica. Dakle, prva zagrebačka tržnica 1850. nalazila se under the name the City of Zagreb, we in the markets record this as the ispred katedrale, točnije kod Kaptolske kleti, ali je krajem 19. stoljeća commencement of Zagreb’s markets. In 1850, the first farmer’s market bila preseljena na Trg bana Josipa Jelačića. was situated in front of the Cathedral, precisely near Kaptolska klet, and at the end of the 19th century it was moved to Ban Jelačić Square. Godine 1928. Gradsko poglavarstvo donijelo je odluku o izgradnji središnje gradske tržnice na lokaciji Dolac 2, koja je dovršena 1930. In 1928, the City Council of the City of Zagreb adopted a decision godine. Te godine Grad osniva svoje poduzeće Tržnice Zagreb, u čijem to build a main city farmer’s market on the location Dolac 2. The se sastavu nalaze tržnica Dolac (trbuh grada), Međašni plac - stara construction was finished in 1930. In the same year, the city establishes tržnica Kvatrić, tržnica Pod črešnjom (Trešnjevački plac) i veletržnica sa its company Zagreb Markets encompassing the market on Dolac (the središnjom zgradom burzom roba, današnja tržnica Branimirova. so-called “the belly of the city”), Međašni plac - the old market Kvatrić, the “Market under the Cherry Tree” (Trešnjevački plac) and a wholesale Gradsko poglavarstvo donosi akt Tržni red na tržnicama, kojim se market with its central building-commodities exchange, which is today’s regulira način i pravila trgovanja, odnos prema kupcima, kao i svi vidovi farmer’s market Branimirova. nadzora roba, od tržne, sanitarne, preko veterinarske do komunalne

35 36 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE inspekcije, kako bi bila zajamčena kvaliteta i zdravstvena ispravnost The City Council adopted an act called “Tržni red na tržnicama” (Trading namirnica. Order at Markets) regulating the manner and rules of trade, the attitude towards customers, as well as all other aspects of controlling the Nakon Drugoga svjetskog rata, kako je rastao grad, tako se povećavao goods, including the market, sanitary, veterinary and utility inspections - i broj zagrebačkih tržnica, koji danas iznosi 22 tržnice na malo, in order to guarantee the quality and health safety of the food. raspoređene u svim gradskim četvrtima, te Veletržnica, Hladnjača i Zelena tržnica. After World War II, with the growth of the city, the number of markets also increased, so today we have 22 farmer’s retail markets, located in Pojavom megatrgovina 2000. godine na zagrebačkim se tržnicama all of the city’s quarters, as well as the Wholesale Market, Cold Storage mijenja struktura prodavača - sve je više proizvođača, a sve manje obrta and Green Market. i trgovina - što pridonosi imidžu (brendu tržnica), kao mjestu na kojem se trže domaći, svježi i kvalitetni proizvodi. Since 2000, with the emergence of shopping centers, the structure of the sellers in Zagreb Markets has changed - there are more and more Certifikat sustava upravljanja kvalitetom prema normi ISO 9001: 2000 producers and fewer craftsmen and stores - which contributes to the dobiven je za lokaciju Veletržnice i Hladnjače. Certifikat za primjenu image (farmer’s market brand) of a place for trading domestic, fresh and sustava HACCP dobiven je 2006. godine. quality products.

The certificate for a Quality Management System according to the standard ISO 9001:2000 has been obtained for the Wholesale Market and Cold Storage facilities. The certificate for implementing the HACCP system was obtained in 2006.

www.trznice-zg.hr www.trznice-zg.hr

Šubićeva 40/V, 10000 Zagreb Šubićeva 40/V, 10000 Zagreb Tel: 01 6422 800 Phone: +385 (01 6422 800 Fax: 01 6429 500 Fax: +385 (0)1 6429 500 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-011 OIB: 85584865987-011 IBAN: HR79 2340009-1410231852 IBAN: HR79 2340009-1410231852

37 38 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE UPRAVLJANJE NEKRETNINAMA REAL ESTATE AND FACILITIES MANAGEMENT

Osnovna djelatnost podružnice Upravljanje nekretninama je poslovanje The main activity of the subsidiary Property management is the real nekretninama, građenje, projektiranje i nadzor, održavanje javnih estate business, construction, design and supervision, maintenance of površina, upravljačke djelatnosti holding društva, savjetovanje, public areas, management activities of holding companies, counsuling, prikupljanje, analiza te davanje informacija iz područja niskogradnje, collection, analysis and provision of information in the field of civil hidrogradnja, prometa, sistemsko i sigurnosno savjetovanje. engineering, hydroconstruction, traffic system and security consulting.

Također, podružnica ima zadatak izrade parcelacijskih i drugih Branch has the task of making the parceling and other geodetic geodetskih elaborata, tehničkog vođenja katastra vodova, upravljanja elaborations, technical line cadastre, management and maintenance i održavanja sportskih građevina, izrade elaborata katastraske izmjere, of sports facilities, producing the cadaster measurements and others. izrade geodetskog projekta te drugih djelatnosti.

www.zgh.hr www.zgh.hr

Ulica grada Vukovara 41, 10000 Zagreb Ulica grada Vukovara 41, 10000 Zagreb Tel: 01 6420 000 Phone: +385 (0)1 6420 000 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-024 OIB: 85584865987-024

39 40 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE UPRAVLJANJE PROJEKTIMA PROJECT MANAGEMENT

Osnovna djelatnost podružnice Upravljanje projektima, nekadašnja The basic work of the Project management branch, former Housing podružnica Stanogradnja, je savjetovanje, prikupljanje, analiza te Construction branch, is advising, collecting, analysing and issuing davanje informacija s područja graditeljstva, geodetsko premjeravanje information in the field of construction, surveying land, designing zemljišta, zatim izradu projekata i sveobuhvatne projektne projects and producing complete project documentation, and finally dokumentacije te naposljetku i izgradnja građevina, stanova i poslovnih building flats and commercial premises and inspection. Construction prostora i nadzor. Izgradnja stambenih prostora poznata je kao of housing is known as the Zagreb model of housing construction. The zagrebački model stanogradnje. Housing Construction branch was founded by the decision to found Podružnica Stanogradnja osnovana je Odlukom o osnivanju podružnice the branch rendered at the assembly of the City Municipal Housing donesenoj na skupštini Trgovačkog društva Gradskog stambenog company on 7th September 2006. On 12th September 2014. the branch komunalnog gospodarstva 7. rujna 2006. godine. Dana 12. studenog was renamed into branch Project management. This branch seeks 2014. podružnica Stanogradnja mijenja ime u podružnica Upravljanje to present the Zagreb Housing Construction model, or as people say projektima. “oases of pleasant living”, as an example of an effective and modern Najvažniji projekt podružnice svakako je izgradnja stambenog naselja solution for providing housing, especially for young families. The most Novi Jelkovec u Sesvetama, realizirana upravo po modelu zagrebačke important housing construction project to date is without doubt the stanogradnje. Na 39,5 hektara uređenog okoliša izgrađeni su stambeno- construction of the Sopnica-Jelkovec housing estate in , built poslovni prostori s garažnim i parkirališnim mjestima, dva dječja according to the Zagreb housing construction model. On 39.5 hectares vrtića s bazenom, osnovnom i srednjom školom, knjižnicom, tržnicom, of landscaped land, housing and commercial properties have been built trgovačkim, zdravstvenim, kulturnim te sportskim centrom. Stanovi with covered and open air car parking, two children’s day care centres su veličine od 50 do 120 četvornih metara, a svi su objekti opremljeni with a swimming pool, elementary and high schools, a library, market, liftovima, etažnim plinskim grijanjem, širokopojasnim Internetom i and shopping, health, cultural and sports centres. The flats available digitalnom televizijom. range in size from 50 to 120 square meters, and all buildings have lifts, gas fired central heating for each flat, broadband internet and digital television. The price of a square meter is one of the lowest on today’s property market. www.zgstanogradnja.hr www.zgstanogradnja.hr

Jankomir 25, 10000 Zagreb Jankomir 25, 10000 Zagreb Tel: 01 6420 951 Phone: +385 (0)1 6420 951 Fax: 01 6420 999 Fax: +385 (0)1 6420 999 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-013 OIB: 85584865987-013 IBAN: HR49 2360000-1400481026 IBAN: HR49 2360000-1400481026

41 42 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE VLADIMIR NAZOR VLADIMIR NAZOR

Podružnica Vladimir Nazor nastavlja tradiciju nekadašnje Ustanove za The subsidiary Vladimir Nazor continues the tradition of the former organizirani odmor djece koju je 1962. godine osnovao Grad Zagreb radi institution for organizing trips for children, established in 1962 by the organiziranih putovanja djece i mladih u dobi od 6 do 17 godina. City of Zagreb, aimed at organizing travels for children and young people 6 to 17 years of age. Danas, specijaliziran za putovanja djece i mladih, Nazor nudi programski osmišljena putovanja koja malim korisnicima omogućuju organizirani Today, as a specialist in planning trips for children and young people, boravak tijekom školskih i prigodnih praznika, odlazak na školske izlete, Nazor offers a program of designed trips that provide organized stays terensku nastavu te prvi odlazak na odmor ili izlet bez pratnje roditelja, for young users during school and special occasion holidays, school ali u društvu sa svojom vrtićkom ili razrednom grupom. U više od trips, field education and for first holidays or trips spent without the pedeset godina djelovanja Nazor sustavno razvija programe aktivnog accompaniment of parents, but rather with their kindergarten or class. odmora, edukativnih i sportsko rekreativnih boravka u skladu s pravima i Throughout more than 50 years of activity, Nazor has systematically potrebama djece te prema međunarodnoj Konvenciji o pravima djeteta. developed programs for active holidays, educational and sports and recreational holidays, pursuant to children’s needs and the International U svojem radu Nazor se drži načela da djeca i mladi imaju pravo na Convention on Children’s Rights. bezbrižan odmor i radosne trenutke druženja s ostalom djecom. Svi Nazorovi programi izvrstan su način za njihovo uključivanje u društveni In its activities, Nazor holds to the principle that children and young život skupine, upućivanje jednih na druge, oslobađanje kreativnosti people have the right to carefree holidays and joyful socializing with i pozivanje na akciju. Istodobno programi potiču razvijanje potrebe other children. All of Nazor’s programs are an excellent way for children za kretanjem i trošenjem viška energije, a igre, edukacija, sport i to get involved in the social life of the group, referring to each other, relaksacija provode se na otvorenom, u mediteranskom i kontinentalnom showing their creativity and encouraging action. At the same time, the zdravom podneblju gdje su smješteni Nazorovi hosteli i kampovi. programs foster the need to move around and spend excess energy, Nazorovi hostelski i kamperski kompleksi mjesta su provedbe ciljano while the games, education, sports and relaxation are carried out in the osmišljenih programa, a namjenski su opremljeni za organizirani boravak open, in the Mediterranean and inland healthy climate, where Nazor’s djece i mladih u raznovrsnim oblicima jednodnevnih ili višednevnih hostels and camps are located. programa boravaka. Nazor’s hostel and camp complexes are the places where the U priobalju nudimo smještaj u šest hostela i dva kampa. specifically designed programs are implemented, and they are Hosteli: Stoimena u Crikvenici, Kvarner; Zlatokrila u Velom Lošinju, otok purposefully equipped for the organized stay of children and young Lošinj; Halugica u Puntu, otok Krk; Loda u Skradinu, srednja Dalmacija; people in various forms of daily and multi-day stays. In the coastal hostel i kamp Cvrčak u Dugoj Uvali, Istra te kamp Veli Jože u Savudriji, areas we offer accommodation in six hostels and two camps. Istra, a u Zagrebu nudimo smještaj u hostelskom kompleksu Grad mladih Hostels: Stoimena in Crikvenica, Kvarner; Zlatokrila in Veli Lošinj, Granešina te hostelu Arena u Remetincu. island of Lošinj; Halugica in Punat, island of Krk; Loda in Skradin, Central ; hostel and camp Cvrčak in Duga Uvala, Istria; Osim osnovne djelatnosti podružnica Vladimir Nazor pruža i and camp Veli Jože in Savudrija, Istria, while in Zagreb we offer ugostiteljske usluge. accommodation in the complex Grad Mladih (Youth City), Granešina,

43 44 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Također, u sklopu podružnice nalaze se: and in the hostel Arena in Remetinec. • Skijaške staze i žičare • Hotel Tomislavov dom In addition to the core activity, the subsidiary Vladimir Nazor also • Apartmanska kuća Snježna kraljica provides catering services and accommodation in hostels and camps.

Skijaške staze i žičare smještene su na vršnom grebenu i sjevernim Under the jurisdiction of a subsidiary are also: obroncima Medvednice. Staze započinju gotovo na samom vrhu - • Ski resort sljemenu planine - i nastavljaju se blago pružati vršnim grebenom na • Hotel Tomislavov dom istok Bijelom livadom i strmo na sjevernu stranu Crvnim spustom. • Apartment house Snježna kraljica Nadomak Zagrebu, na 1000 metara nadmorske visine, okružen stoljetnom šumom, 20-tak minuta udaljen od užeg gradskog središta, Sljeme- offers unique opportunities for sport and recreation očekuje Vas hotel Tomislavov dom. Smješten u Parku prirode to both the citizens of Zagreb and many visitors to the City. A special Medvednica, u neposrednoj blizini skijališta, Tomislavac predstavlja attraction are the 4500 m of ski slopes with two drag lifts and a idealnu destinaciju za aktivan odmor, opuštanje uz dodatne sadržaje three-seat cable car, half an hour from the very centre of the city, with hotela, ali i poslovne susrete. Hotel raspolaže s 42 sobe, uključujući excellent hotel accommodation. Hotel and apartment house offer unique sobu prilagođenu osobama s posebnim potrebama. Turistički apartmani and authentic cuisine, beautiful promenade, swimming pools, saunas. Snježna kraljica smješteni su na vršnom dijelu Sljemena uz centralnu Hotel Tomislavov dom has 42 rooms and The apartment house Snježna planinarsku stazu koja vodi do Kapelice sljemenske Kraljice Hrvata kraljica offers 17 modern apartments. i sljemenskih skijaških staza. U svom sastavu ima 17 moderno opremljenih apartmana.

www.nazor.hr www.nazor.hr

Maksimirska 51, 10000 Zagreb Maksimirska 51, 10000 Zagreb Tel: 01 6421 900, 01 6421 907 Phone: +385 (0)1 6421 900, +385 (0)1 6421 907 Fax: 01 6429 640 Fax: +385 (0)1 6429 640 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-18 OIB: 85584865987-18 IBAN: HR86 2340009-1410257140 IBAN: HR86 2340009-1410257140

45 46 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREBPARKING ZAGREBPARKING

Osnovna djelatnost podružnice Zagrebparking promicanje je i The core activity of the subsidiary Zagrebparking is the promotion and unapređenje prometne kulture te pružanje usluga parkiranja u gradu improvement of traffic culture, and providing parking services in the Zagrebu. Svakodnevno je izazov korisnicima pružiti kvalitetnu uslugu, City of Zagreb. Our everyday challenge is to provide users with quality a time i pridonijeti razvoju života grada. Osim javnih parkirališta services and thus contribute to the development of city living. Besides podružnica upravlja i sa sedam javnih garaža smještenih većinom u public parking spaces, the subsidiary manages seven public garages, središtu, ukupnoga kapaciteta 2411 parkirališnih mjesta. Podružnica located mostly in the center of the city, with a total capacity of 2,411 je sa svojim specijaliziranim pauk-vozilima zadužena za premještanje i parking spaces. The subsidiary is also in charge of the removal and prijenos neispravno zaustavljenih i parkiranih vozila pomažući njihovim transport of illegally parked vehicles using Quick Pick (integrated; uklanjanjem regulaciji prometa u mirovanju. referred to as “spider”) tow trucks, helping the regulation of stationary traffic by their removal. Podružnica Zagrebparking osnovana je 1965. godine pod nazivom Centar i od osnutka se bavila pružanjem usluga parkiranja u gradu Zagrebu. The subsidiary Zagrebparking was established in 1965 under the name Poduzeće Centar preimenovano je 1993. godine u javno poduzeće “Centar”, and from its very beginnings provided parking services in the Zagrebparking, a od 2. siječnja 2007. godine posluje kao jedna od City of Zagreb. The company “Centar” changed its name in 1993 to the podružnica Zagrebačkog holdinga. public company Zagrebparking, and from January 2, 2007 operates as one of the subsidiaries of Zagreb Holding. Godine 2001. Zagrebparking je među prvima u svijetu pokrenuo plaćanje parkiranja mobilnim telefonom, tri godine prije uvođenja tog sustava In 2001, Zagrebparking was one of the first companies worldwide u Velikoj Britaniji. Razvojem tehnologije bežičnih komunikacija projekt to introduce parking payment by mobile phone, three years before m-parking omogućio je korisnicima noviji i suvremeniji oblik plaćanja its introduction in Great Britain. With the development of wireless usluge parkiranja povezujući kasnije i sve postojeće mobilne operatere communications, the users of the m-parking project have been u jedinstven sustav. Ovaj pilot-projekt ubrzo je prihvaćen u cijeloj given a newer and more modern way of paying for parking service, Hrvatskoj, a nakon toga i u mnogim drugim zemljama. Osim plaćanja thus connecting all the existing mobile operators into an integrated mobitelom u većini ulica u kojima se obavlja nadzor naplate parkiranja system. This pilot-project was adopted throughout Croatia very quickly postavljeni su i parkirališni aparati na solarni pogon. and subsequently in many other countries. Besides using mobile phones for payment, in most streets where control of parking payment is Sredinom 1991. godine otvorena je prva javna garaža u Martićevoj performed, there are also solar powered parking fee machines. ulici. Od tada pa do danas izgrađene su garaže u Petrinjskoj ulici, te na Sveticama, Rebru, Tuškancu, Langovu i Kvaternikovu trgu. Podzemna In 1991, the first public garage in Martićeva Street was opened. Since garaža na Langovu trgu opremljena je suvremenim sustavom m-garage, then several other garages have been built in Petrinjska Street, Svetice, koji korisnicima pojednostavnjuje plaćanje korištene usluge slanjem Rebro, Tuškanac and on Lang and Kvaternik squares. The underground SMS-a. Sustav pauk-videonadzora, u primjeni od 2002. godine, garage on Lang Square is equipped with a modern m-garage system, omogućuje brzo i učinkovito izdavanje pisanih naredbi za premještanje providing its users with an additional option for paying for the service. vozila koje je napravilo prekršaj. Od 1. siječnja 2014. godine uveden je The video-surveillance system in Quick Pick tow trucks, in use since novi i poboljšani sustav videonadzora, web-aplikacija PaukIS. 2002, enables the fast and efficient issuance of written orders to move

47 48 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Zbog porasta broja osobnih automobila u velikim gradovima čest je vehicles which are in violation. Since January 1, 2014, a new and problem osiguranja dovoljnog broja parkirališnih mjesta za zadovoljenje improved system of video-surveillance has been introduced, the web potreba svih korisnika. Podružnica Zagrebparking veliku pozornost application PaukIS. upravo posvećuje pronalaženju kvalitetnih rješenja za promet u mirovanju te kontinuirano radi na unapređenju uvjeta parkiranja u Thanks to the ever increasing number of vehicles, a common problem Zagrebu. in large cities is ensuring a sufficient number of parking spaces to meet the needs of all users. It is no wonder that Zagrebparking pays considerable attention to obtaining quality solutions for stationary traffic and continuously makes efforts to improve the parking conditions in the City of Zagreb.

www.zagrebparking.hr www.zagrebparking.hr

Šubićeva 40/III, 10000 Zagreb Šubićeva 40/III, 10000 Zagreb Tel: 01 6421 700 Phone: +385 (01 6421 700 Fax: 01 6429 590 Fax: +385 (0)1 6429 590 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-007 OIB: 85584865987-007 IBAN: HR25 2402006-1400005137 IBAN: HR25 2402006-1400005137

49 50 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREBAČKE CESTE ZAGREB ROADS

Podružnica Zagrebačke ceste je trgovačko društvo za upravljanje, The subsidiary Zagreb Roads is a company for the management, održavanje i zaštitu nerazvrstanih cesta grada Zagreba. Bavi se maintenance and protection of unclassified roads in Zagreb. It deals održavanjem, građenjem, zaštitom i upravljanjem cesta, cestovnih with the maintenance, construction, protection and management of objekata i opreme te proizvodnjom i ugradnjom asfalta. Osim toga radi roads, road facilities and equipment, and the production and laying of na održavanju i izvedbi prometne signalizacije i semafora, a u zimskom asphalt. Additionally, it is responsible for maintaining the performance razdoblju za čišćenje 2475 km cesta zadužena je Zimska služba, of traffic signalization and traffic lights, while during the winter, Zimska organizirana na dvanaest lokacija prema mjestu pripravnosti. Tim služba (Winter Services) is in charge of cleaning 2,475 kilometers raznolikim i brojnim zadaćama udovoljavaju četiri nadcestarije i četiri of roads, and is organized at 12 locations based on a standby mode. specijalizirane radne jedinice. Ukupno se održava 2475 km županijskih, For these various and specialized tasks there are four basic and four lokalnih te nerazvrstanih cesta. specialized operational units. A total of 2,475 kilometers of county, local and unclassified roads are maintained. Podružnica održava i cjelokupnu cestovnu mrežu u Zagrebu u što spadaju i mostovi raspona većeg od 5 m. Radna jedinica Mehanizacija obavlja The subsidiary also maintains the entire road network in Zagreb, usluge servisa i popravaka te usluge transporta svim radnim jedinicama. which includes bridges longer than 5 meters. The working unit Mehanizacija (Mechanization) performs servicing and repairs, as well as Uvedeno je GPRS praćenje svih vozila Zimske službe radi nadzora mjesta transportation services for all operational units. rada i nadzora troškova i utroška materijala. Asfaltno postrojenje koje se temelji na tehnologiji recikliranja starog asfalta donosi znatne uštede All vehicles operating within Winter Services are equipped with GPRS u sirovinama i materijalu te pridonosi ekološki osviještenom poslovanju, tracking systems to control their working location, expenses and the kao i reciklažno postrojenje za obradu građevinskog otpada kojim se materials used. The asphalt facility operates on the basis of recycling dolazi do vrijedne sirovine i tamponskih materijala. U idućem razdoblju used asphalt, thus contributing to significant savings in raw materials asfaltirat će se sve makadamske ceste na području grada Zagreba. and to environmentally responsible business operations. The recycling facility for processing construction and demolition waste enables an Rješenjem skupštine Gradskoga narodnog odbora u Zagrebu od 5. environmentally friendly approach to obtaining valuable raw material ožujka 1947. godine osnovano je poduzeće Cestogradnja, gradsko and buffer materials. In the upcoming period, all the gravel roads on the poduzeće za niske gradnje. Poduzeće je počelo djelovati 1. travnja territory of the City of Zagreb will be paved with asphalt. 1947. godine s 800 zaposlenih. Dana 1. siječnja 1952. Narodni odbor grada Zagreba osnovao je budžetsku ustanovu Cesta koja je preuzela The Assembly of the People’s Committee of the City of Zagreb, by sve poslove prijašnje Cestogradnje, a već 1953. godine Cesta postavlja the decision adopted on March 5, 1947, established the company prvu vertikalnu signalizaciju u Zagrebu. Od 1964. godine sjedište Uprave Cestogradnja, the city’s company for civil engineering. The company Zimske službe je u Cesti te je prvi put uspostavljen jedinstveni plan commenced its activities on April 1, 1947, with 800 employees. čišćenja snijega za grad Zagreb. Odlukom Gradske skupštine od 28. The People’s Committee of the City of Zagreb, on January 1, 1952, prosinca 1990. godine Cesta - Zagreb, radna organizacija za održavanje established the budgetary institution Cesta, which took over all the cesta i ulica grada Zagreba, organizira se kao Javno poduzeće operations of the former Cestogradnja, and as early as in 1953, Cesta Zagrebačke ceste, poduzeće za održavanje cesta i ulica grada Zagreba. set up vertical signalization in Zagreb. As of 1964, the headquarters of

51 52 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Godine 2006. Zagrebačke se ceste pripajaju Gradskom komunalnom the Winter Services has been situated in Cesta, and the first ever plan gospodarstvu d.o.o. koje osniva podružnicu Zagrebačke ceste, dok for cleaning the snow in the City of Zagreb was set up. On December 2007. godine Gradsko komunalno gospodarstvo d.o.o. mijenja naziv u 28, 1990, by the decision of the Assembly of the City of Zagreb, the Zagrebački holding. working organization Cesta - Zagreb for maintaining the roads in the City of Zagreb was set up as the public company Zagreb Roads, a Jamstvo kvalitete izvedenih radova osigurava sustav upravljanja company for maintaining the roads and streets in the City of Zagreb. kvalitetom prema ISO 9001: 2000 standardima. In 2006, Zagreb Roads joined Gradsko komunalno gospodarstvo d.o.o., which established the subsidiary Zagreb Roads, while in 2007, Gradsko komunalno gospodarstvo d.o.o. changed its name to Zagreb Holding.

The guarantee for the quality of the works performed is the Quality Management System according to the ISO 9001:2000 standard.

www.zgceste.hr www.zgceste.hr

Donje Svetice 48, 10000 Zagreb Donje Svetice 48, 10000 Zagreb Tel: 01 2356 444 Phone: +385 (0)1 2356 444 Fax: 01 2356 400 Fax: +385 (0)1 2356 400 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-008 OIB: 85584865987-008 IBAN: HR67 2360000-1400480314 IBAN: HR67 2360000-1400480314

53 54 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREBAČKI DIGITALNI GRAD ZAGREB DIGITAL CITY

Posljednjih deset godina dolazi do ekspanzivnog razvoja komunikacijskih In the past decade there was an expansive development in tehnologija, koji je uslijedio razvojem novih tehničkih rješenja i želje communication technologies, which followed as a result of new operatora komunikacijskih usluga za pružanjem što više kvalitetnijih technical solutions and the wishes of communication services operators usluga krajnjim korisnicima. Uvođenjem novih usluga na tržištu mijenja to provide the greatest possible number and quality of services to end se stil života korisnika. Nastalo je novo informacijsko doba, čija je users. Introducing new services also changed the lifestyle of users. osnovna osobina globalna prespojenost, što danas objedinjujemo The foundation of the new information age is global interconnectivity, jednom riječju: „broadband” ili širokopojasna mreža. Uz broadband today brought together in one word - broadband. Associated with the se veže i pojam „Triple Play” usluge, a uključuje pojam konvergentne term “broadband” is the term “Triple Play”, which includes the concept mreže po kojoj se istodobno obavlja prijenos govora, podataka i videa of a convergent network which simultaneously transmits voice, data u digitaliziranom obliku. Triple Play je danas globalno sveprisutan, pa and video in digital form. Triple Plays is now globally ubiquitous, so it is s toga ne čudi da i u Hrvatskoj i Zagrebu zauzima svoje mjesto u novim no wonder that today it has a place in new communication services in komunikacijskim uslugama. Croatia and the City of Zagreb.

Djelatnošću Zagrebačkog holdinga d.o.o. podružnica Zagrebački digitalni Through the activities of Zagreb Holding, the subsidiary Zagreb Digital grad nastoji svim operatorima javnih komunikacijskih usluga omogućiti City tries to provide all operators of public communication services with jednake uvjete za pružanje usluga na liberaliziranom komunikacijskom equal conditions for providing services on the free communications tržištu radi dobivanja što jeftinije usluge. Isto je tako ne manje važan market, aiming at cheaper services. Likewise, a no less important cilj uvođenje reda u korištenju resursa zajedničke uporabe elektroničke goal is to bring order to the common use of resources in the electronic komunikacijske infrastrukture i druge povezane opreme. communications infrastructure and other related equipment. Zadaća podružnice je gospodarenje i iznajmljivanje kabelske kanalizacije The task of the subsidiary is: managing and renting cable ducts, te izgradnja i gospodarenje lokalnim svjetlovodnim mrežama (FTTH and constructing and managing the local fiber optics network (FTTH mrežama) u zagrebačkim gradskim naseljima. networks) in residential areas of the City of Zagreb.

Također je odlukom Uprave Zagrebačkog holdinga d.o.o. podružnica Also, by the decision of the management board of Zagreb Holding, the dobila ovlasti te sva prava i obveze u vezi s uporabom, održavanjem i subsidiary is empowered with all the rights and obligations to maintain upravljanjem elektroničko komunikacijske infrastrukturne i povezane and manage the electronic communications infrastructure and related opreme operatora, što posebno obuhvaća kabelsku kanalizaciju i equipment of the operators, which in particular means the cable ducts antenske stupove unutar objekata u vlasništvu Zagrebačkog holdinga and antenna posts in objects owned by Zagreb Holding. d.o.o. In 2006, the City Council of the City of Zagreb passed a decision to Godine 2006. Gradsko poglavarstvo donosi Zaključak o davanju establish Zagreb Digital City, and in the same year, by a decision of mišljenja o osnivanju Zagrebačkoga digitalnog grada, 2006. godine the City Council, all the rights and obligations thereof were transferred Zaključkom Gradskog poglavarstva prenesena su sva prava i obveze regarding the use, maintenance, development and management of the u vezi s uporabom, održavanjem, razvojem i upravljanjem sustavom DTK system and other utility infrastructures on the territory of the City DTK-a i druge komunalne infrastrukture na području grada Zagreba za of Zagreb for laying telecommunication installations.

55 polaganje telekomunikacijskih instalacija. In 2007, the City Council adopted a decision on the amount of fees to be paid for the usage rights of DTK and other utility infrastructures. Godine 2007. Gradsko poglavarstvo donosi Zaključak o visini novčane In 2007, the City Assembly of the City of Zagreb adopted a decision naknade za pravo korištenja DTK-a i druge komunalne infrastrukture. by which DTK and other utility services on the territory of the City Godine 2007. Gradska skupština grada Zagreba donosi odluku kojom of Zagreb are activities considered municipal activities of urban su usluge DTK-a i druge komunalne infrastrukture na području significance. grada Zagreba djelatnosti koje se smatraju gradskom komunalnom djelatnošću. The subsidiary is registered with HAKOM (the competent regulatory authority) as the infrastructure operator which performs the activities Podružnica se registrirala kod HAKOM-a (nadležnog regulatornog of electronic communications networks and services such as: leasing tijela) kao infrastrukturni operator koji obavlja djelatnost elektroničkih of electronic communication networks and/or lines, giving access komunikacijskih mreža i usluga, i to: davanjem u najam elektroničke to and sharing of the electronic communications infrastructure and komunikacijske mreže i/ili vodova i davanjem pristupa i zajedničkoga associated equipment, and at the City Department for Cadastre and korištenja elektroničke komunikacijske infrastrukture i povezane Geodetic Activities, Zagreb Digital City is entered into the List of opreme; kod Gradskog ureda za katastar i geodetske poslove Telecommunication Networks Operators. Zagrebački digitalni grad se upisuje u evidenciju Popisa upravitelja telekomunikacijske mreže. In 2009, it took over the management of the electronic communications infrastructure (ECI) and other related equipment from the Holding, Godine 2009. preuzima upravljanje nad elektroničkom komunikacijskom specifically cable ducts and antenna posts in objects owned by infrastrukturom i drugom povezanom opremom (EKI) Holdinga, što Zagreb Holding, for the needs of installing and maintaining electronic posebno obuhvaća kabelsku kanalizaciju i antenske stupove unutar communication equipment. objekata u vlasništvu Zagrebačkog holdinga d.o.o., a za potrebe instaliranja i održavanja elektroničke komunikacijske opreme. During its operations, the subsidiary Zagreb Digital City has concluded twenty contracts with public communications services operators Tijekom svojeg rada podružnica Zagrebački digitalni grad sklopila regarding the access and use of the DTK system, and as of December je dvadeset ugovora s operatorima javnih komunikacijskih usluga o 31, 2013, there were 1,878,094.50 meters of rented DTK for laying pristupu i korištenju sustava DTK-a te je 31. prosinca 2013. godine electronic communication cables registered. Contracts were signed evidentirano 1 878 094,50 metara iznajmljenog DTK-a za polaganje with the operators of mobile networks regarding the right to install elektroničkih komunikacijskih kabela. S operatorima u pokretnoj mreži equipment on the premises owned by Zagreb Holding. The construction potpisani su ugovori o pravu instaliranja opreme na/u prostorima u of the complete electronic communications network in the village Novi vlasništvu Zagrebačkog holdinga d.o.o. Završena je gradnja kompletne Jelkovec has been completed, covering 2,800 households and more than elektroničke komunikacijske mreže u naselju Novi Jelkovec, koja pokriva a hundred business and public buildings. 2800 kućanstava i više od sto poslovnih i javnih objekata. Construction is underway of the optical distribution network (ODN), for U tijeku je gradnja svjetlovodne distribucijske mreže (SDM) za koju which the quarter Vrbani III has been chosen as a part of the ODN pilot-

56 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE je odabrano područje naselja Vrbani III, u sklopu pilot-projekta, SDM, project, covering 2,400 end users: residential units, offices, schools, koje obuhvaća 2400 krajnjih korisnika: stambenih jedinica, poslovnih kindergartens and future facilities in the area. prostora, škola, vrtića i budućih objekata na tom području. The whole network shall be constructed using microducts and micro Cijela će mreža biti izgrađena na tehnologiji mikrocijevi i mikrokabela cable technologies, enabling maximum utilization of the existing cable čime se postiže maksimalno iskorištavanje postojeće kabelske ducts, the simpler laying of ducts and cables, and the subsequent kanalizacije, jednostavnije polaganje tih cijevi i kabela kao i kasnije management thereof. upravljanje. The microducts will reach every entrance, where the main switchboard Mikrocijevima će se doći do svakog ulaza gdje se postavlja glavni cabinet is installed, connecting the network with the installations in the razvodni ormar u kojem se distribucijska mreža veže na kućnu building. The building installation will be carried out by laying microduct instalaciju. Sama kućna instalacija bit će izvedena polaganjem structures that will lead to each end user. mikrocijevnih struktura kojima se dolazi do krajnjega korisnika. The construction project of a modern electronic communications Projektima izgradnje suvremene elektroničke komunikacijske mreže network enables the end users to freely choose one or more operators krajnjim je korisnicima omogućen slobodan odabir jednoga ili više with various services, while satisfying the needs of other utility operatora s različitim uslugama, a zadovoljavaju se i potrebe drugih companies (for example, Water Supply and Drainage, City Gasworks komunalnih trgovačkih društava (poput Vodoopskrbe i odvodnje d.o.o., Zagreb and others). Gradske plinare Zagreb d.o.o. i drugih).

www.digitalnigrad.hr www.digitalnigrad.hr

Avenija Dubrovnik 15, 10020 Zagreb Avenija Dubrovnik 15, 10020 Zagreb Tel: 01 6420 275 Phone: +385 (0)1 6420 275 Fax: 01 6420 271 Fax: +385 (0)1 6420 271 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-010 OIB: 85584865987-010 IBAN: HR16 2390001-1400023766 IBAN: HR16 2390001-1400023766

57 58 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZET ZAGREB ELECTRIC TRAM

Podružnica Zagrebački električni tramvaj (ZET) prevozi putnike na The subsidiary Zagreb Electric Tram performs passenger transportation području grada Zagreba i dijelu Zagrebačke županije, i to autobusima, on the territory of Zagreb and part of Zagreb County with buses, tramvajima i uspinjačom, ali organizira i prijevoz posebnih namjena. and the funicular, and organizes transport for special purposes. Tramvajima se na 15 dnevnih i četiri cjelonoćne linije godišnje preveze The trams in 15 daily and 4 all-night lines annually transport more than više od 200 milijuna putnika, dok se autobusima na 135 dnevnih i četiri 200 million passengers, while buses in 135 daily and 4 all-night lines cjelonoćne linije preveze 94 milijuna Zagrepčana i gostiju grada. transport around 94 million locals and city guests. Suvremenim i posebno opremljenim vozilima ZET prevozi učenike ZET has modern and specially equipped vehicles for the transportation osnovnih škola, a specijaliziranim vozilima osobe s poteškoćama u of elementary school students, as well as people with mobility kretanju. problems.

Prateći razvoj grada i potrebe građana, kontinuirano se obnavlja vozni Based on the development of the city and the citizens’ needs, the fleet park i proširuje prometna mreža. is continuously renewed and the transport network expanded.

ZET ima i zavidnu ponudu turističkih linija kojima prometuju „cabrio“ ZET also has an enviable selection of tourist lines which operate autobusi na dvije linije, namijenjeni razgledu grada s virtualnim “convertible” buses on two routes, designed for touring the city with a vodičem. Za najmlađe je organiziran i prijevoz turističkim vlakićima. virtual guide. For the youngest tourists we have organized small tourist trains. Od 1891., kada su 5. rujna prvi put planirano i organizirano gradskim ulicama krenula tramvajska kola, pokretana jednom konjskom snagom, u Since September 5, 1891, when for the first time tram cars started to dnevnik se Zagrebačkoga električnog tramvaja upisalo mnogo događaja. operate on the city’s streets in a planned and organized manner, which at one time had been powered by horses, the list of events recorded in Na prvim je stranicama elektrifikacija 1910., a posebno se ističe 1931. the log of Zagreb Electric Tram has grown. - kada se, četiri godine prije uspostavljen, ZET-u priključuje i autobusni promet. Neizostavnu ulogu u zagrebačkom prijevozu putnika ima On the first pages there is the electrification in 1910, while 1931 uspinjača, još od 1890., kao i sljemenska žičara – koja je također u ZET- especially stands out - when ZET was joined by bus traffic, established ovu prometu bila od 1963. do 2007. godine. Nakon stanke zbog izgradnje four years earlier. Since 1890, an indispensable role in passenger nasljeđuje ju nova i suvremenija. Modernizira se i tramvajski vozni park, transportation in Zagreb has been played by the funicular, as well osobito od 2005. kada prvi niskopodni tramvaj domaće proizvodnje as the Sljeme cable car, which was also part of ZET transportation počinje voziti zagrebačkim ulicama. Dovršetak investicijskih projekata, from 1963 to 2007. After a break due to construction, it will be koji podrazumijevaju i nova autobusna vozila te ona specijalizirana za followed by a new and modern one. The tram car fleet has also been prijevoz osoba s invalidnošću, u današnjem vremenu Zagreb ubraja u modernized, especially in 2005 when the first low-floor tram, which gradove s vodećim javnim prijevozom. Posebna pozornost pridaje se was domestically produced, started to drive on the streets of Zagreb. praćenju svjetskih industrijskih dostignuća, pa tako i uvođenju novih Completing the investment projects, which also implies the new buses tehnologija. as well as the specialized transportation of persons with disabilities, put Zagreb among today’s leading European cities with public

59 60 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE U bogatoj povijesti ZET-a jedan od značajnijih projekata je i transportation companies. Special attention is given to the monitoring osuvremenjivanje tramvajskog voznog parka sa 142 niskopodna of global industrial developments, including the introduction of new tramvaja domaćeg proizvođača konzorcija Cro-tram. technologies.

Prema istim standardima moderniziran je i autobusni vozni park koji Throughout ZET’s rich history, one of the most significant projects was je 2008. i 2009. godine obnovljen s 214 autobusa, od kojih je 199 the modernization of the tram car fleet with 142 low-floor trams which niskopodnih, a 60 ih se koristi stlačenim plinom. ZET u siječnju 2014. were domestically produced by the consortium Cro-tram. izgrađuje vlastitu punionicu plina. Following the same standards, the fleet of buses was also modernized Početkom 21. stoljeća moderniziran je i sustav praćenja i upravljanja in 2008 and 2009 with 214 buses, of which 199 are low-floor buses and prometa, uvedena je zvučna i vizualna najava u vozilima te najava 60 use compressed gas. In January 2014, ZET constructed its own gas dolaska vozila na stajališta. Naplata prijevoza omogućena je filling station. suvremenim elektroničkim putem. Uz kvalitetu usluga osobita pozornost posvećuje se i očuvanju okoliša. Nove autobuse pokreću ekološki At the beginning of the 21st century, the system for monitoring prihvatljiva goriva, biodizel i prirodni plin, a niskopodni tramvaji and managing traffic was also modernized, sound and visual omogućuju povrat dijela utrošene energije natrag u mrežu. Cilj je, u announcements in the vehicles were introduced, as well as the skoroj budućnosti, orijentacija cjelokupnoga autobusnog prometa na announcement of the arrival of the vehicle at the stops. The payment ekološki prihvatljiva pogonska goriva. of the fare using modern electronic means was also enabled. Besides the quality of services, special attention was given to environmental protection. The new buses are powered by environmentally friendly fuels, biodiesel and natural gas, while the low-floor trams return part of the consumed energy to the network. The aim in the near future is to orientate all the bus traffic towards environmentally friendly fuels.

www.zet.hr www.zet.hr

Ozaljska 105, 10000 Zagreb Ozaljska 105, 10000 Zagreb Tel: 01 3651 555 Phone: +385 (0)1 3651 555 Fax: 01 3640 386 Fax: +385 (0)1 3640 386 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-005 OIB: 85584865987-005 IBAN: HR09 2360000-1400480291 IBAN: HR09 2360000-1400480291

61 62 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREBAČKI VELESAJAM ZAGREB FAIR

Ukupnom površinom od 560 000 četvornih metara prostora Zagrebački On its area of 560,000 m2, Zagreb Fair is structured as a small town, velesajam ima infrastrukturu jednoga malog grada, idealnog za pripremu ideal for preparing and carrying out various trade fair activities and i održavanje najraznovrsnijih sajamskih aktivnosti te izgradnju izložbenih constructing exhibition and advertising spaces. prostora i reklamnih površina. Each year Zagreb Fair organizes more than 20 specialized fair events Svake godine Zagrebački velesajam organizira više od dvadeset with more than 5,000 exhibitioners from 50 countries, while around specijaliziranih priredbi na kojima sudjeluje više od 5000 izlagača iz 500,000 visitors, professionals and business people pass through its pedeset zemalja, a izložbenim prostorima godišnje prođe blizu spaces every year. Besides fair shows, Zagreb Fair also organizes 500 000 posjetitelja, stručnjaka i poslovnih ljudi. Osim sajamskih international congresses, consultations and symposiums with reputable priredbi na Zagrebačkom se velesajmu održavaju i međunarodni participants from domestic and international science. kongresi, savjetovanja i simpoziji na kojima redovito sudjeluju ugledna imena domaće i svjetske znanosti. The long history and tradition of fairs dates back to 1242, when King Bela IV, with his Golden Bull, granted Zagreb the status of a free city Duga povijesna tradicija sajmovanja datira još od 1242. godine kada with the right to organize fairs. Since that time Zagreb has nurtured this je kralj Bela IV. Zlatnom bulom Zagrebu dodijelio status slobodnoga tradition of fairs. The first major international exhibition in Zagreb was kraljevskog grada s pravom održavanja sajmova. Od tada pa do danas held in 1864. Therefore, Zagreb Fair did not come to be here by chance. Zagreb njeguje tu sajamsku tradiciju. Prva velika međunarodna izložba The year 1956 has a special significance in the development of Zagreb u Zagrebu održana je 1864. godine. Stoga nije slučajno da je u njegovu Fair, as this was when Mayor Većeslav Holjevac moved it across the krilu nikao Zagrebački velesajam. Za razvoj Zagrebačkog velesajma River, starting its development in full force. posebno je važna 1956. godina kada je zaslugom gradonačelnika Većeslava Holjevca Velesajam premješten preko Save i od tada Since 1925 Zagreb Fair has been a member and one of the founding započinje njegov puni zamah. members of the Global Association of the Exhibition Industry - UFI - Union of International Fairs, which now has 533 active members, as Zagrebački velesajam je od davne 1925. godine član i jedan od osnivača well as the World Congress, which it has already hosted three times. Svjetskog udruženja sajamskih organizatora - Union of International Since 1990, the World Trade Center has been operating at Zagreb Fair, Fairs, UFI - koje danas broji 533 stalna člana. Zagrebački je velesajam as a member of the World Trade Center New York, the largest business bio tri puta domaćin svjetskoga kongresa UFI-a. Od 1990. godine family in the world consisting of 337 centers from 101 countries na Zagrebačkom velesajmu, kao dio udruženja Svjetskih trgovinskih worldwide. For a number of years already, many of the fair shows at centara iz New Yorka, najveće poslovne obitelji na svijetu koju danas Zagreb Fair have had the UFI fair label. Among the fairs that meet the čine 337 centara iz 101 zemlje svijeta, djeluje i Svjetski trgovinski high UFI criteria are also the Zagreb Nautical Fair (Zagreb Boat Show), centar (World trade centar - WTC). Mnoge sajamske priredbe na Zagreb Car Show, (authorized by the international association of car Zagrebačkom velesajmu dugi niz godina nose oznaku UFI sajma. producers - OICA), BIAM, Construction, Medicine and Technique, Među sajmovima koji udovoljavaju visokim kriterijima UFI-a i nositelji Dentex, Ambienta, Interklima, Intergrafika and Interliber. su znaka ističemo Zagrebački sajam nautike, Zagreb auto show (autoriziran od Međunarodne udruge proizvođača automobila - OICA), The Zagreb Fair Congress Center is a professional conference organizer,

63 64 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE BIAM, Graditeljstvo, Medicina i tehnika, Dentex, Ambienta, Interklima, and as such has proven to be a place of business and professional Intergrafika i Interliber. communication. By the decision of the professional business community, in 2008 Zagreb Fair was given the coveted title of a Kongresni centar Zagrebačkog velesajma je profesionalni organizator Croatian Superbrand. skupova, provjereno mjesto poslovnoga i stručnoga komuniciranja. Odlukom stručne poslovne javnosti Zagrebački velesajam ponio je 2008. Zagreb Fair also possesses international certificates from WTC, ICCA laskavu titulu hrvatskog „Superbranda“. and AIPC as internationally recognized associations, and membership in these associations is attributed to years of experience in organizing Zagrebački velesajam posjeduje i međunarodne certifikate WTC-a, congresses and fairs. In addition, it boasts the Charter of the Republic ICCA-e i AIPC-a, međunarodno priznatih udruženja, čije članstvo of Croatia for its outstanding contribution to promoting economic može zahvaliti dugogodišnjem iskustvu i stručnom pružanju usluga growth. organizacije kongresa i sajmova. Osim toga može se pohvaliti i Poveljom Republike Hrvatske za osobit doprinos promicanju gospodarstva.

www.zv.hr www.zv.hr

Avenija Dubrovnik 15, 10020 Zagreb Avenija Dubrovnik 15, 10020 Zagreb Tel: 01 6503 111 Phone: +385 (0)1 6503 111 Fax: 01 6520 643 Fax: +385 (0)1 6520 643 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-014 OIB: 85584865987-014 IBAN: HR40 2360000-1400481770 IBAN: HR40 2360000-1400481770

65 66 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZGOS ZGOS

Odlagalište Prudinec-Jakuševec je odlagalište neopasnog otpada grada Landfill Prudinec-Jakuševec is a landfill for non-hazardous waste of the Zagreba i njegove okolice. city of Zagreb and its surroundings.

Trgovačko društvo ZGOS d.o.o. osnovano je s osnovnom zadaćom da ZGOS l.l.c. was established with the primary role of remediation of old sanira neuređeno Odlagalište otpada Jakuševec kako bi se spriječila Jakuševec dumpsite in order to preserve the health of the residents opasnost za zdravlje stanovnika i onečišćenja zadnjih izvora pitke and the pollution of the last potable water wells in the vicinity of vode u blizini Zagreba. Drugi cilj bio je usvajanje i provedba strategije Zagreb. The secondary role was the adoptation and implementation of razvoja gospodarenja komunalnim otpadom Grada Zagreba, uključivo the waste management strategy, including improvement of financial poboljšanje pogonskih i financijskih rezultata u sustavu gospodarenja results as well as improving the effects of financial and communal otpadom, odnosno poboljšati učinke financijskog i komunalnog management. managementa. ZGOS l.l.c. in 2006. became a part of a company Gradsko komunalno ZGOS d.o.o. 2006. godine postaje sastavni dio tvrtke Gradsko komunalno gospodarstvo l.l.c., and as of 01.07.2006. with the establishment of the gospodarstvo d.o.o., a od 01.07.2006. osnivanjem trgovačkog društva Zagrebački holding l.l.c., ZGOS operates as a subsidiary. Zagrebački holding d.o.o. posluje kao Podružnica ZGOS. Prudinec-Jakuševec landfill is a construction that is being built in Odlagalište otpada Prudinec-Jakuševec je građevina koja se gradi accordance with the Building Law and the remediation project and u skladu sa Zakonom o gradnji, a sam projekt sanacije i nastavno construction are carried out by a building permit issued in the year 2000. građenja Odlagališta otpada Jakuševec obavlja se prema građevnoj According to the building permit, the construction of the Jakuševec dozvoli iz 2000. g. Prema toj dozvoli građenje će se obavljati sve dok se landfill will be completed after fulfilling all waste cells, building final ne popune sve plohe, izvede završni prekrivni sloj i izvedu svi zdenci za overlaying layer and constructing landfill gas wells. otplinjavanje. ZGOS subsidiary business is carried out in accordance with the waste Podružnica ZGOS svoju gospodarsku djelatnost odlaganja otpada management permit issued in 2015. obavlja na temelju dozvole za gospodarenje otpadom iz 2015. godine. Landfill Jakuševec has a daily capacity of roughly 971 ton/day of non- Na odlagalište Jakuševec se dnevno dopremi približno 971 tona hazardous waste, which makes around 350.000 tones of non-hazardous neopasnog otpada, što godišnje čini masu od oko 350.000 tona. Tijekom waste per year. During last years the amount of waste decreased posljednjih godina količina otpada koja se ugrađuje se znatno smanjila significantly (todays amount is around 260.000 tons/year). te na godišnjoj razini iznosi približno 260.000 tona. The landfill is divided into 6 cells. The biggest, 6th cell, is divided into Tijelo Odlagališta je podijeljeno u 6 ploha, s time da je 6. ploha, 3 separate parts. All cells have a bottom sealing layer with a drainage zbog svoje veličine podijeljena u 3 dijela. Na svim plohama izvedeni system. Cells 1 to 5 are closed and overlaid with final covering layer. su temeljni donji brtveni slojevi sa sustavom drenaže. Plohe 1 - 5 The waste is currently being built in at the location of the 6/1 cell. su popunjenei prekrivene su završnim gornjim brtvenim slojem, a trenutačno se otpad ugrađuje na plohi 6/1.Na području odlagališta In the area of the landfill Jakuševec there is a small electrical power

67 otpada Jakuševec kojim upravlja Zagrebački holding d.o.o. Podružnica plant that produces electric energy from landfill gas. ZGOS, nalazi se postrojenje za proizvodnju električne energije iz odlagališnog plina (mTEO postrojenje). The energy business of producing electric energy from landfill gas, is carried out in accordance with the permit issued by the Croatian energy Energetska djelatnost proizvodnje električne energije Podružnica ZGOS regulatory agency. To distribute produced energy on the market, a obavlja se sukladno izdanoj dozvoli od strane Hrvatske energetske contract with the company Hrvatski operater tržišta energije l.l.c. has regulatorne agencije, a kako bi se proizvedena električna energija been signed. plasirala na tržište, sa Hrvatskim operaterom tržišta energije d.o.o. sklopljen je Ugovor o otkupu električne energije iz postrojenja koje Landfill gas generated in the disposed waste is being transferred to koristi obnovljivi izvor energije. gas engines that produce electric energy, through a gas pipelines network with condensation pots and gas wells. From December 2004. Odlagališni plin koji se stvara u odloženom otpadu, preko mreže until December 2015. a total of 96.667.197 m3 of landfill gas has been plinovoda s kondenznim loncima i plinskih zdenaca, odvozi se do plinskih extracted from the landfill, and it all was processed in the electrical motora na kojima se proizvodi električna energija. Od prosinca 2004. power plant. god. do prosinca 2015.god. ukupno je iz tijela odlagališta iscrpljeno 96.667.197 m3 odlagališnog plina, te je sav obrađen na mTEO A small electrical power plant that produces electric energy from postrojenju. landfill gas at the landfill Jakuševec is one of its kind in the Republic of Croatia. In 2014. the plant produced a total of 12.003.668 kWh of Mali termoenergetski objekt - mTEO na lokaciji odlagališta Jakuševec electric energy. In 2015. a third generator was installed and the total of jedini je objekt u Republici Hrvatskoj koji proizvodi električnu energiju 17.524.144 kWh of electric energy has been produced, which is enough iz odlagališnog plina, te je u 2014. godini proizvedeno 12.003.668 kWh to settle the yearly energy demand of roughly 5.000 households. Since električne energije. U 2015. godini u rad je stavljen i treći plinski motor- 2004. and until 2015. the amount of electric energy produced and generator te je navedenoj godini ukupno proizvedeno 17.524.144 kWh placed on the market was 59.880.699 kWh. električne energije, što je dovoljno za podmirenje prosječne godišnje potrošnje električne energije oko 5.000 domaćinstava. Radom plinskih Landfill Prudinec-Jakuševec is not just a regular cell where people of motor-generatora, od prosinca 2004. do prosinca 2015. god. proizvedeno Zagreb dispose everything they think is needless and harmful. It is a je i u sustav HEP-a ukupno predano 59.880.699 kWh električne energije. modern facility that recycles construction waste, produces compost and processes landfill gas with permanent surveillance of underground Odlagalište Prudinec/Jakuševec nije samo obična ploha na koju gotovo waters, landfill leachate, air, waste composition and animal realm. milijunsko stanovništvo Grada ostavlja sve ono što smatra nepotrebnim i štetnim. Ono je i suvremen pogon u kome se reciklira građevinski otpad, proizvodi kompost i obrađuje odlagališni plin uz stalni nadzor podzemnih i procjednih voda, zraka, sastava otpada i životinjskog svijeta.

68 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Postrojenja i sustavi na odlagalištu otpada Prudinec/Jakuševec: Facilities and systems of the Prudinec/Jakuševec landfill: Tijelo odlagališta Landfill gas power plant Mali termoenergetski objekt Bio composting facility Postrojenje za biokompostiranje i ozemljavanje Construction waste recycling facility Postrojenje za reciklažu građevinskog otpada Intervention pumping system Interventni crpni sustav Landfill leachate treatment facility Postrojenje za pročišćavanje procjednih voda Entrance area with weighing scales Ulaz s vagama Plateau for storage of useful waste components Plato za skladištenje iskoristivih komponenti otpada On December 29th 2003. ZGOS subsidiary adopted integrated system Podružnica ZGOS usvojila je 29. prosinca 2003. Integrirani sustav ISO 9001:2000 (quality management) and ISO 14001:1996 (environment upravljanja kvalitetom po normi ISO 9001:2000 i sustav gospodarenja protection system). Process compatibility with both norms and the will okolišem ISO 14001:1996. Usklađenost svih procesa s obje norme i želja for their constant upgrade is acknowledged with continuous renewal of za njihovim stalnim unapređenjem potvrđuje se kontinuiranom obnovom both norms by authorized certification company. certifikati za obje norme od strane certifikacijske kuće BVQI Hrvatska. The certificate of compliance of all processes with both standards and the desire for continuous improvement are confirmed by the renewed certificates by the certification company BVQI Croatia (both ISO 9001:2008 and ISO 14001:2004).

www.zgos.hr www.zgos.hr

Zeleni trg 3, Zagreb Zeleni trg 3, Zagreb Tel: 01 6421 510 Photo: +385 (0)1 6421 510 Fax: 01 6429 651 Fax: +385 (0)1 6429 651 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-012 OIB: 85584865987-012 IBAN: HR98 2360000-1400480435 IBAN: HR98 2360000-1400480435

69 70 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZRINJEVAC ZRINJEVAC

Trgovačko društvo Zrinjevac djeluje od 1977. godine kao pravni The company Zrinjevac has been in business since 1977 as the legal nasljednik poduzeća Gradske vrtlarije, Nasada, Flore, Unikuma i successor of the companies City Gardens, Nasadi, Flora, Unikum and Jankomira. S utemeljenjem hrvatske države i novom organizacijom Jankomir. With the establishment of the Croatian Republic and the gradske uprave 1990. Zrinjevac postaje javno poduzeće za uređenje new organization of the City Government in 1990, Zrinjevac became javnih zelenih površina. Prijenosom poslovnog udjela 2006. Zrinjevac je a public company for the planning of public green areas in the city. pripojen Gradskom komunalnom gospodarstvu, odnosno 2007. djeluje After the transfer of the business shares in 2006, Zrinjevac joined kao podružnica Zrinjevac u sklopu Zagrebačkog holdinga. Godine 2013. Gradsko komunalno gospodarstvo, and since 2007 acts as the subsidiary Zrinjevac je obilježio 120 godina od osnivanja Gradske vrtlarije i tom je Zrinjevac within Zagreb Holding. The year 2013 marked 120 years since prigodom izdana monografija. the establishment of City Gardens and a monograph was published on this occasion. Zrinjevac projektira, uređuje i održava javne i ostale zelene površine, dječja igrališta, sportske i rekreacijske objekte. Ujedno se bavi prodajom Zrinjevac designs, arranges and maintains public and other green areas, sadnica drveća, grmlja i voća, lončanica i rezanog cvijeća, lukovica children’s playgrounds and sports and recreational facilities. It also i travnog sjemena, vrtne zemlje, komposta, vrtnog pribora, strojeva deals with the sale of seedlings of fruit trees and shrubs, potted plants i alata, te opreme za perivoje, trgove, dječja igrališta, sportske i and cut flowers, bulbs and seeds of grass, garden soil, compost, garden rekreacijske objekte. accessories, machinery and tools and equipment for parks, squares, children’s playgrounds, sports and recreational facilities. U ponudi je usluga trajnoga ili privremenog uređenja unutarnjih prostora sobnim biljem, kao i uređenja balkona i terasa te usluga održavanja It also offers the services of permanently or temporarily decorating sobnog bilja i manjih obiteljskih vrtova, što uključuje kontinuiranu interior spaces with indoor plants, as well as decorating balconies and stručnu njegu. terraces, and maintenance services for house plants and small family gardens, which includes continuous professional care. Vrijedno je istaknuti primjenu najnovijih stručnih dostignuća u The application of the latest professional achievements in the proizvodnji travnog busena vrhunske kvalitete. production of top quality turf grass is also worth pointing out.

Jedan od važnijih projekata podružnice Zrinjevac je organizacija One of the more important projects for Zrinjevac is the organization Međunarodne vrtne izložbe Floraart, čiji je organizator već 23 godine. of the International Garden Exhibition Floraart, which it has been Zrinjevac se brine i za gospodarenje zelene mase (komposta) grada organizing for 23 years. Zrinjevac takes care of the management of Zagreba te u svojim kompostanama proizvodi više od 60 000 tona green matter (compost) for the City of Zagreb, and in its composting biokomposta, a ne smijemo zaboraviti ni Katastar zelenih površina koji plant it produces more than 60,000 tons of compost. We also should redovito ažurira sve promjene na zelenim površinama. not forget the Cadastre of green surfaces, which regularly updates all changes to green areas. Zrinjevac ima sustav upravljanja kvalitetom i upravljanja okolišem prema međunarodnim normama ISO 9001: 2000 i ISO 14001: 2004. Zrinjevac has a Quality Management System and an Environmental Management System according to the international standards ISO

71 72 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Spomenimo i nekoliko povijesnih zanimljivosti. Na prostoru današnjeg 9001:2000 and ISO 14001:2004. Zagreba prva su naselja postojala još prije 3000 godina. O njima se malo zna, a još manje o njihovu vrtlarstvu. Kad je riječ o Zagrebu, Let us also mention some interesting historical facts. In the area of povijest početka vrtlarske djelatnosti bilježi se u srednjovjekovnim today’s City of Zagreb, the first settlements were 3,000 years ago. Not hortulusima, vrtovima u kojima se uzgajalo takoreći sve: voće, vinova much is known about them, not to mention their gardening. When it loza, povrće, ljekovito, začinsko i uresno bilje. Ti su se vrtovi održali comes to Zagreb, the history of the beginnings of its gardening activities sve do 19. stoljeća sabirući u sebi hortikulturnu tradiciju i jednako je are recorded in the medieval hortulus (small garden). Those were tako šireći na nove gradske prostore. Zadivljujući procvat te kulture the gardens for cultivating almost everything: fruit, vine, vegetables, cvijeća, uređenih vrtova i perivoja nesumnjivo je u 18. i 19. stoljeću. medicinal, spice and ornamental plants. Those gardens survived until Tada nastaju Sjeverna i Južna promenada, Strossmayerovo i Vrazovo the 19th century, gathering all the horticultural traditions and spreading šetalište, , Mirogoj, perivojni trgovi Zelene potkove (remek- them to new urban areas. The stunning blossoming of this flower djelo europskog historicizma), Botanički vrt, Ribnjak, zagrebački culture, cultivated gardens and parks, was recorded in the 18th and drvoredi, uređuju se prelijepe zagrebačke perivojne šume (Tuškanac)… 19th centuries. That was the time of the creation of the northern and Koliki je bio uzlet toga zagrebačkog hortikulturnog duha svjedoči i southern promenades, the Strossmayer and Vraz promenades, the činjenica da su nakon izgradnje Mirogoja i mnoga mala gradska groblja park squares of the Green Horseshoe (a masterpiece of European pretvorena u perivoje. historicism), the Botanical Garden, Ribnjak, Zagreb’s alleys, and Zagreb’s beautiful park forests (Tuškanac). The scope of the rise of Zagreb’s horticultural spirit is well evidenced by the fact that, after the construction of Mirogoj Cemetery, many small city cemeteries were turned into parks.

www.zrinjevac.hr www.zrinjevac.hr

Remetinečka cesta 15, Zagreb Remetinečka cesta 15, Zagreb Tel: 01 6598 888 Phone: +385 (0)1 6598 888 Fax: 01 6525 093 Fax: +385 (0)1 6525 093 E-mail: [email protected] E-mail: [email protected]

OIB: 85584865987-006 OIB: 85584865987-006 IBAN: HR45 2360000-1400480322 IBAN: HR45 2360000-1400480322

73 74 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE AGM D.O.O. AGM D.O.O.

Djelatnost AGM-a je nakladnička i galerijsko-izložbena djelatnost. AGM performs publishing and gallery and exhibition activities. It has Tridesetogodišnje iskustvo u nakladničkoj djelatnosti temelj je rada thirty years of experience in publishing. Today, about 10 specialized ovog društva. Danas desetak specijaliziranih biblioteka čini osnovu book collections represent the basis of AGM’s publishing program. nakladničkog programa AGM-a. One obuhvaćaju izdanja koja se bave They encompass human sciences, fiction, non-fiction, lavish humanističkim znanostima, beletristikom, publicistikom, raskošnim monographs, literary works for children and youth and similar. monografijama, književnim djelima za djecu i mlade i slično. These books, as well as publications by other Croatian publishers, Ove knjige, kao i izdanja drugih hrvatskih nakladnika, mogu se nabaviti may be obtained in AGM bookstores, as well as on AGM’s web shop. u AGM-ovim knjižarama i u AGM-ovoj web-knjižari. Uz nakladničku Besides publishing, AGM’s two galleries also play an important role in djelatnost važnu ulogu u kulturnom životu grada imaju i dvije AGM-ove the city’s cultural life, and they are not only open to established artists, galerije koje su otvorene ne samo afirmiranim umjetnicima nego i onima but also to those who are just looking for their place on the Croatian art koji tek traže svoje mjesto na hrvatskoj likovnoj sceni. AGM svima scene. To all those involved in painting, AGM offers all the necessary onima koji se bave likovnom umjetnošću nudi sav potreban materijal, od materials, from brushes, artistic accessories and canvases to paints and kistova, preko umjetničkog pribora i platna do boja i vrhunskog papira. top quality paper.

AGM je utemeljen 1967. godine kao Centar za kulturnu djelatnost AGM was established in 1967 as a Center for Cultural Activity (CKD), (CKD) s nakanom da se bavi glazbeno-scenskim djelatnostima. Danas intended for dealing primarily with musical and theatrical activities. mu je glavna djelatnost nakladništvo. Godine 1987. Centar za kulturnu Today its basic activity is publishing. In 1987, CKD became part of the djelatnost postaje sastavnim dijelom Omladinskoga kulturnog centra Omladinski kulturni centar (OKC; Youth Cultural Center), within which (OKC), u okviru kojega se osim Zagrebačkoga kazališta mladih (ZKM) Zagrebačko kazalište mladih (ZKM; Zagreb Youth Theater), osnivaju Radio 101 i OTV. Devedesetih se godina, s pretvorbom, OKC and OTV (Youth Television) are established. In the nineties, during the polako gasi. Iz njega najprije izlazi Radio 101, potom OTV, a zatim transition to a market economy, OKC was slowly being extinguished. Zagrebačko kazalište mladih. CKD se pretvara u AGM, javno poduzeće First to exit from it was Radio 101, then OTV and then the Zagreb za kulturno-umjetničke, nakladničke i informativne djelatnosti. Početkom Youth Theater. CKD was transformed into AGM, a public company for siječnja 2007. postaje podružnicom u sastavu Zagrebačkog holdinga cultural-artistic, publishing and information activities. In the beginning d.o.o., a početkom studenog 2013. izdvaja se te postaje AGM d.o.o. za of January 2007, it became a subsidiary of Zagreb Holding, while in izdavaštvo i usluge. 2013 it again split from them and became AGM d.o.o. for publishing and services. Prema ugledu na knjigu Stari Zagreb od vugla do vugla priprema se niz sličnih izdanja o starim hrvatskim gradovima. Upravo su ovog trenutka Modeled after the book Stari Zagreb od Vugla do Vugla (Old Zagreb, u pripremi stari Varaždin, stari Dubrovnik i stari Karlovac. U planu su From Corner to Corner), it is preparing a series of publications about old još i Rijeka, Pula, a potom Osijek i Vukovar. AGM je pokrenuo niz novih Croatian towns. At the moment, in preparation are Old Varaždin, Old izdanja za djecu i mladež, koja se pripremaju pod radnim nazivom Dubrovik and Old Karlovac. Rijeka, Pula, Osijek and Vukovar are also Umjetnost za djecu, niz izdanja što razotkrivaju svijet zagonetnih sila i planned. AGM has launched a series of new releases for children and rubna područja ljudskih znanosti te multidisciplinarni projekt pod radnim young people which are being prepared under the working title Art for

75 76 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE nazivom Sto najljepših priča iz povijesti kulture i umjetnosti na tlu Children, a series of publications which reveal a world of mysterious Hrvatske. forces and peripheral areas of human science, as well as multi- disciplinary projects under the working title “A hundred most beautiful AGM je uveo i primjenjuje sustav upravljanja kvalitetom ISO 9001: stories from the history of culture and art on Croatian soil.” 2000/EN ISO 9001: 2000 od 2005. godine. AGM introduced and implements the Quality Management System ISO 9001:2000/EN ISO 9001:2000 since 2005.

www.agm.hr www.agm.hr

Mihanovićeva 28, 10000 Zagreb Mihanovićeva 28, 10000 Zagreb Tel: 01 4856 307, 01 4856 309 Phone: +385 (0)1 4856 307, +385 (0)1 4856 309 Fax: 01 4856 316 Fax: +385 (0)1 4856 316 E-mail: [email protected] E-mail: [email protected]

OIB: 37620818018 OIB: 37620818018 IBAN: HR89 2360000-1400481761 IBAN: HR89 2360000-1400481761

77 78 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GSKG D.O.O. CITY HOUSING AND MUNICIPAL SERVICES COMPANY

Gradsko stambeno-komunalno gospodarstvo osnovano je kao javno Gradsko stambeno-komunalno gospodarstvo d.o.o. (City Housing and poduzeće na temelju odluke zagrebačke Gradske skupštine u prosincu Municipal Services Company) was established as a public company on 1990. godine. No tek nakon usklađivanja općih akata, u veljači 1996. the basis of a decision by the City Assembly in December 1990. But only godine, službeno je registrirano kao Gradsko stambeno-komunalno after adjusting the general documents, in February 1996 it was officially gospodarstvo d.o.o. Krajem 2005. godine preimenovano je u podružnicu registered as the City Housing and Municipal Services Company. At the GSKG, koja posluje unutar Zagrebačkog holdinga d.o.o., ali je od end of 2005 it was renamed Subsidiary GSKG, operating within Zagreb studenog 2013. godine ponovno prešlo u trgovačko društvo. Holding, and as of November 2013 it is again a company.

Održavanje jednoga od gradskih simbola - Gričkog topa, koji nas svojim The maintenance of the symbol of the City of Zagreb - the cannon pucnjem svakodnevno podsjeti da ulazimo u drugu polovicu dana, samo Grič, which reminds us every day at noon that we are entering the je jedna od naših djelatnosti. Unutar komunalnih poslova brinemo se i second half of the day, is just one of its activities. Within the municipal za održavanje javnih prolaza, pothodnika, fontana, javnih satova i WC-a. activities it maintains the public passageways, underpasses, fountains, No primarna djelatnost GSKG d.o.o. je održavanje stambenih objekata. public clocks and toilets. But the primary activity of GSKG is the Iako to katkad nije lak zadatak, svojim uslugama nastojimo ostvariti da maintenance of residential buildings. Although it sometimes is not easy, se ta suradnja odvija na zadovoljstvo korisnika naših usluga i nas kao we struggle to reach mutual satisfaction between both the users of our upravitelja. services and us, as the manager.

Tako, među ostalim, GSKG d.o.o nudi pravnu i tehničku pomoć za: Among other things, GSKG also offers legal and technical assistance • otklanjanje nedostataka pri preuzimanju zgrade for: • izradu programa upravljanja i održavanja objekta • eliminating deficiencies when taking over a building; • izvođenje potrebnih radova • creating management and maintenance programs for a building; • redovna i izvanredna održavanja • performing necessary works; • hitne popravke • regular and emergency maintenance; • sanaciju pročelja, krovova • emergency repairs; • održavanje dizala. • remediation of facades and roofs; • and maintenance of lifts. Sljedeća važna djelatnost je obavljanje pravnih poslova, što uključuje stručnu pomoć pri sklapanju međuvlasničkog ugovora i ugovora o The other important activity is dealing with legal affairs, including upravljanju, zastupanje suvlasnika pred sudovima i drugim tijelima professional assistance for concluding proprietary and management vlasti, pomoć pri utvrđivanju i rješavanju vlasničkih odnosa te upisa contracts, representing the co-owners before the courts and other u zemljišne knjige. Naravno, ovo je tek dio usluga koje nudimo jer authorities, assistance in identifying and resolving property relations smatramo da je upravo njihova raznolikost jamstvo zadovoljavajuće and land registration. Of course, this is only part of the services we suradnje. Upravo je stoga pokrenut i niz dodatnih programa (npr. offer, since we believe that it is diversity that guarantees satisfactory Program obnove pročelja, Program obnove kotlovnica, Program cooperation. That is the very reason why a series of new programs has usklađivanja dizala s propisima i dr.) been initiated (e.g. Program of renovating facades, Program of restoring

79 80 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Isto tako za velike popravke na zgradama suvlasnicima nudimo boilers rooms, Program of bringing lifts in compliance with applicable mogućnost financiranja tih investicija kreditiranjem od 5 do 15 godina regulations, etc.). s povoljnim kamatama, a podsjećamo da neke od projekata, kao npr. Program obnove pročelja, sufinancira i Grad Zagreb. Važno je Also, we offer co-owners the possibility of financing investments for napomenuti da se za te, kao i za sve ostale projekte, biraju izvođači major repairs through credit lines with low interest rates for a period radova koji svojim ponudama i kvalitetom rada odgovaraju kriterijima between 5 and 15 years, reminding them that some of the projects, koje postavlja GSKG. I upravo zahvaljujući svim tim nastojanjima such as the facade renovation program, are co-financed by the City of Zagreb posljednjih godina bitno mijenja svoju sliku nabolje te postaje Zagreb. It is important to emphasize that for those and all other projects sve ugodnije mjesto življenja, ali i jedna od važnijih destinacija brojnim the contractors are selected based on their offers and quality of work turistima. No da bi se to postiglo, potrebno je puno truda i novca te which corresponds to the ones required by GSKG. Due to these efforts, zajednička suradnja svih sudionika - upravitelja, državnih i gradskih in the past few years Zagreb has substantially changed its image for institucija, struke i suvlasnika. Iako se u svojem petnaestogodišnjem the better, becoming a better place to live, as well as an important radu katkad susrećemo i s problemima, sva naša nastojanja pružanja destination for numerous tourists. In order to achieve that, a lot of što kvalitetnijih usluga rezultirala su time da smo zauzeli i održali effort and funds are needed, as well as cooperation between all the vodeće mjesto među oko 150 državnih i privatnih poduzeća koja se bave participants - managers, state and city institutions, the professionals upravljanjem i održavanjem objekata u Hrvatskoj. Da ta pozicija nije and co-owners. However, although in our 15 years of operations we slučajna potvrđuje i oko 180 000 prostora koji su nam na održavanju, što have sometimes encountered problems, all our efforts in providing iznosi 85 % fonda grada Zagreba. quality services have resulted in us becoming the leader among roughly 150 both public and private companies which deal with managing and maintaining buildings in Croatia. This position is not accidental, and it has been proven by the nearly 180 thousand spaces that we maintain, which amounts to about 85% of Zagreb’s totals.

www.gskg.hr www.gskg.hr

Savska cesta 1, 10000 Zagreb Savska cesta 1, 10000 Zagreb Tel: 01 4565 811 Phone: +385 (0)1 4565 811 Fax: 01 4829 422 Fax: +385 (0)1 4829 422 E-mail: [email protected] E-mail: [email protected]

OIB: 03744272526 OIB: 03744272526 IBAN: HR90 2360000-1102384253 IBAN: HR90 2360000-1102384253

81 82 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GRADSKA PLINARA ZAGREB D.O.O. CITY GASWORKS ZAGREB

Za toplinu domova većine Zagrepčana već je sto pedeset godina Most of the citizens of Zagreb owe the warmth of their homes for zaslužan razgranati plinski distribucijski sustav Gradske plinare Zagreb the last 150 years to the branch of the gas distribution system of City d.o.o., koja je trgovačko društvo u vlasništvu Zagrebačkog holdinga Gasworks Zagreb, a company owned by Zagreb Holding. d.o.o. As the operator of the gas distribution system, it provides the technical Kao operator plinskoga distribucijskog sustava osigurava tehničke requirements for the operation, management and development of a uvjete za pogon, vođenje i razvoj sigurnoga, pouzdanoga i učinkovitoga secure, reliable and efficient distribution system, and oversees the distribucijskog sustava te nadzire projektiranje, gradnju i održavanje design, construction and maintenance of the distribution system. distribucijskog sustava. City Gasworks Zagreb also maintains the network of pipes, performs Uz to, Gradska plinara Zagreb d.o.o. vodi katastar vodova, provodi technical testing and analyses, as well as inspection and calibration tehnička ispitivanja i analize te pregled i umjeravanje regulatora tlaka. of the pressure regulators. Today it is a recognizable brand in the Danas je ona prepoznatljivi brend hrvatskoga energetskog sektora jer Croatian energy sector and a leader in the distribution of gas in the je vodeća u distribuciji plina na hrvatskom prostoru, stoga je njezino Croatian region, especially since its operations are in line with European poslovanje u skladu s europskom praksom koja zahtijeva određene practices, which requires certain standards of quality, safety and standarde kvalitete, zaštite i sigurnosti. security.

Daleke 1862. godine sklapa se ugovor o izgradnji tvornice rasvjetnog In 1862, a contract was concluded on the construction of a factory for plina. Prvi pogoni koji su se koristili postupkom suhe destilacije iz gas lighting. The first plants that used the process of the dry distillation drva bili su smješteni na tadašnjoj periferiji, na uglu Gundulićeve i of wood were placed on the then outskirts of the city, on the corner Hebrangove ulice (danas zgrada HEP-a). Dana 31. listopada 1863. of Gundulićeva and Hebrangova streets (today the HEP building). On godine puštena su u pogon prva postrojenja omogućivši tako da October 31, 1863, the first facilities were commissioned, enabling the zagrebačke ulice i trgove osvijetli 364 plinske svjetiljke. lighting of Zagreb’s streets and squares with 364 gas lights.

Gradsko zastupstvo 1900. godine donosi odluku o otkupu plinare te ona The City Council in 1900 passed a decision to purchase the gas postaje Gradska plinara Zagreb d.o.o. company, and it became City Gasworks Zagreb.

U prosincu 1955. godine do Zagreba stiže prirodni plin. Od 1971. godine In December 1955, Zagreb began being supplied with natural gas. In provodi se metanizacija, zamjena dotad distribuiranoga gradskog plina 1971, methanisation was introduced -replacing the existing city gas prirodnim. Tijekom kolovoza 1978. godine doveden je plinovodom Zapad with natural gas. During August of 1978, through the pipeline Zapad, i uvozni prirodni plin. Danas Gradska plinara Zagreb d.o.o. obavlja came imported natural gas. Today, City Gasworks Zagreb performs energetsku djelatnost distribucije plina na području grada Zagreba, the service of gas distribution on the territory of the City of Zagreb, gradova Zaprešića i Velike Gorice te općina Pušća, Dubravica, Marija the cities of Zaprešić and and the municipalities Pušća, Gorica i Brdovec. Dubravica, Marija Gorica and Brdovec.

83 84 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE Na distribucijski sustav trenutačno je priključeno više od 275 000 More than 275 thousand users are currently connected to the korisnika, a čini ga mreža od više od 3700 km plinovoda i priključaka. distribution system, consisting of more than 3,700 kilometers of Strateška ulaganja u gradnju plinskoga distribucijskog sustava i pipelines and connections. The strategic investments in the construction otvorenost prema svjetskim iskustvima (integracija TIS-a, GIS-a, of the gas distribution system, openness to international experiences SCADA-e) i modernim koncepcijama distribucije plina (smart grid) (integration of TIS, GIS and SCADA) and modern concepts of gas glavne su odrednice budućeg razvoja Gradske plinare Zagreb d.o.o. distribution (smart grid) are the main determinants of the future development of City Gasworks Zagreb. Tvrtka ima međunarodni (IQNet-ov) certifikat sustava upravljanja kvalitetom na svim razinama poslovanja prema ISO 9001: 2008 te The company possesses international (IQNet) Quality Management hrvatski (Cro Cert-ov) certifikat HRN EN ISO 9001: 2009, kojim se System certificates on all business levels, according to ISO 9001:2008 također potvrđuje sustav kvalitete. and the Croatian (CroCert) HRN EN ISO 9001:2009, which also confirms the quality of the system.

www.plinara-zagreb.hr www.plinara-zagreb.hr

Radnička cesta 1, Zagreb Radnička cesta 1, Zagreb Tel: 01 6302 477 Phone: +385 (0)1 6302 477 Fax: 01 6184 585 Fax: +385 (0)1 6184 585 E-mail: [email protected] E-mail: [email protected]

OIB: 20985255037 OIB: 20985255037 IBAN: HR08 2360000-1101273818 IBAN: HR08 2360000-1101273818

85 86 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GRADSKA PLINARA ZAGREB - OPSKRBA D.O.O. CITY GASWORKS ZAGREB - SUPPLY

Gradska plinara Zagreb - Opskrba d.o.o. vodeći je opskrbljivač prirodnim City Gasworks Zagreb - Supply is the leader in supplying end users plinom krajnjih kupaca spojenih na plinske distribucijske sustave u connected to the gas distribution systems with natural gas in the Republici Hrvatskoj. Osnovne djelatnosti ovoga trgovačkog društva Republic of Croatia. The core operation of this company, which is 100% u stopostotnom vlasništvu Zagrebačkog holdinga d.o.o. jesu opskrba owned by Zagreb Holding, is the public service of natural gas supply and prirodnim plinom, prodaja stlačenoga prirodnog plina za pogon motornih guaranteeing the supply, the sale of compressed natural gas for motor vozila (CNG) te opskrba prirodnim plinom ostalih kupaca. Gradska vehicles (CNG), and supplying other customers with natural gas. Plinara Zagreb - Opskrba d.o.o. brine se za kontinuirano smanjenje City Gasworks Zagreb - Supply takes care to continuously reduce troškova poslovanja, optimizaciju poslovnih procesa, povećanje operating costs, optimize business operations, increase the number of broja kupaca prirodnog plina na postojećim i drugim distribucijskim natural gas customers on the existing and other distribution areas in the područjima u Republici Hrvatskoj te za povećanje prihoda i financijsku Republic of Croatia, and increase the revenues and financial profit of dobit društva. the company.

Posebna se pozornost posvećuje poboljšanju poslovnih odnosa s Special attention is given to improving business relations with natural kupcima prirodnog plina, stimuliranju potrošnje prirodnog plina, gas customers, stimulating natural gas consumption, educating edukaciji kupaca za učinkovito korištenje prirodnog plina i informatizaciji customers on the efficient use of natural gas and the computerization of poslovnih procesa. the business processes.

Gradska plinara Zagreb d.o.o. osnovala je 24. travnja 2008. trgovačko The company City Gasworks Zagreb - Supply was established on društvo Gradsku plinaru Zagreb - Opskrbu d.o.o. na temelju odredbi April 24, 2008 by the company City Gasworks Zagreb, based on the Zakona o tržištu plina (NN 40/07) i Direktive 2003/55 EZ, kojima je Gas Market Act (NN 40/07) and Directive 2003/55/EC, stipulating propisana obveza razdvajanja djelatnosti opskrbe plinom od djelatnosti the obligation to separate gas supply business activities from gas distribucije plina kao osnovnog preduvjeta za liberalizaciju tržišta distribution as a basic precondition for market liberalization for natural prirodnog plina na teritoriju Republike Hrvatske i usklađenje s pravnim gas on the territory of the Republic of Croatia, as well as the alignment tekovinama Europske unije. Poštujući odrednice Zakona o tržištu plina, with the acquis communautaire. Following the guidelines of the Gas Ugovorom o prijenosu poslovnih udjela od 24. studenoga 2008. g. Market Act, with the contract on the transfer of shares of November vlasnik Gradske plinare Zagreb - Opskrbe d.o.o. postaje Zagrebački 24, 2008, Zagreb Holding became the owner of City Gasworks Zagreb – holding d.o.o. Dana 8. svibnja 2009. dobivena je dozvola za obavljanje Supply. On May 8, 2009, permission was obtained from HERA (Croatian energetske djelatnosti opskrbe plinom koju izdaje Hrvatska energetska Energy Regulatory Agency) for performing the activity of supplying gas. regulatorna agencija (HERA). At the beginning of July 2012, the free online service MOJ RAČUN Početkom srpnja 2012. uvedena je besplatna online usluga MOJ RAČUN (My Account) was introduced on the web portal www.gpz-opskrba.hr, na web-portalu www.gpz-opskrba.hr, namijenjena svim kupcima intended for all natural gas customers. With the opening of this channel prirodnog plina. Otvaranjem ovoga komunikacijskog kanala prema of communication with our customers, it is possible to establish a user našim kupcima omogućeno je otvaranje korisničkog profila s prikazom profile showing information on gas consumption, review the readouts informacija o potrošnji plina, pregledom očitanih i procijenjenih stanja and estimated state of the gas meter, display the actual debts and

87 88 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE plinomjera, prikazom aktualnih zaduženja i uplata kupaca, izračunom payments of customers, have the possibility of calculating actual gas stvarne potrošnje plina za vrijeme akontacijskih razdoblja s pomoću consumption during the prepayment periods using the prepayment kalkulatora akontacijskih rata, kao i mogući odabir dostave računa i installment calculator, and select the possibility of receiving bills and akontacijskih rata elektroničkom poštom. prepayment installments by email.

Gradska plinara Zagreb - Opskrba d.o.o. je 6. studenoga 2013. uspješno On November 6, 2013, City Gasworks Zagreb - Supply successfully implementirala sustav upravljanja kvalitetom prema zahtjevima norme implemented the Quality Management System according to the ISO ISO 9001: 2008 za trgovinu prirodnim plinom i prodaju stlačenoga 9001:2008 standard in trading natural gas and the sale of compressed prirodnog plina. natural gas.

Najvažniji projekti ovoga trgovačkog društva su permanentni razvoj The main projects of this company are the long-term development of djelatnosti opskrbe prirodnim plinom širenjem na nova plinska the natural gas supply activity by expanding to new gas distribution distribucijska područja i povećanje broja kupaca prirodnog plina, te areas and increasing the number of natural gas customers, and the razvoj djelatnosti prodaje stlačenoga prirodnog plina za pogon motornih development of the sale of compressed gas used by motor vehicles as vozila (CNG), kao i novih ICT tehnologija koje osiguravaju bržu, točniju i fuel (CNG), as well as new ICT technology that ensures faster, more sigurniju komunikaciju s kupcima plina, a sve radi poboljšanja procesa accurate and more secure communication with gas customers, with the ugovaranja, pravovremenog obračuna i naplate prirodnog plina na aim of improving the process of contracting, timely billing and payment obostrano zadovoljstvo kupaca i opskrbljivača. collection for natural gas to the mutual satisfaction of the customers and supplier.

www.gpz-opskrba.hr www.gpz-opskrba.hr

Radnička cesta 1, Zagreb Radnička cesta 1, Zagreb Tel: 01 6437 320 (Ured Uprave Društva) Phone: +385 (0)1 6437 320 (Office management of the company) Fax: 01 6429 456 (Ured Uprave Društva) Fax: +385 (01 6429 456 (Office management of the company) Tel: 01 6184 601 (Centar za informiranje kupaca) Phone: +385 (0)1 6184 601 (Center for Customer Information) E-mail: [email protected] E-mail: [email protected]

OIB: 74364571096 OIB: 74364571096 IBAN: HR26 2360000-1102024274 IBAN: HR26 2360000-1102024274

89 90 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE VODOOPSKRBA I ODVODNJA D.O.O. WATER SUPPLY AND DRAINAGE

Vodoopskrba i odvodnja d.o.o. (VIO) isporučitelj je vodnih usluga Water Supply and Drainage (VIO) is the supplier of water services in the javne vodoopskrbe i javne odvodnje na području grada Zagreba i šire public water supply and sewage on the territory of the City of Zagreb zagrebačke regije. Vodom opskrbljuje stanovnike grada Zagreba, and the wider Zagreb area. VIO supplies water to the inhabitants Samobora, Svete Nedelje i općine Stupnik, isporučuje vodu trgovačkim of Zagreb, , Sveta Nedjelja and Stupnik municipality, the društvima Dukom d.o.o. - Dugo Selo, Zelinske komunalije d.o.o. - Sv. companies Dukom d.o.o. - Dugo Selo, Zelinske komunalije d.o.o. – Ivan Zelina i Komunalac d.o.o. - te obavlja usluge odvodnje Sv. Ivan Zelina and Komunalac d.o.o. - Vrbovec, also performing the otpadnih voda za stanovnike grada Zagreba i Svete Nedelje. VIO ima services of wastewater sewage for the inhabitants of Zagreb and Sveta dva ovlaštena laboratorija u kojima obavlja ispitivanje zdravstvene Nedjelja. VIO has certified laboratories that perform testing of the ispravnosti vode za ljudsku potrošnju koju isporučuje i ispitivanje supplied water safety for human consumption and testing the quality kakvoće vlastitih otpadnih voda. Službeni laboratoriji za nadzor i of their own wastewater. The official laboratories for controlling and promatranje vode za ljudsku potrošnju su laboratoriji Hrvatskog zavoda monitoring water for human consumption are in Hrvatski zavod za za javno zdravstvo i Zavoda za javno zdravstvo „Dr. Andrija Štampar“. javno zdravstvo (Croatian Institute for Public Health) and Zavod za javno Kakvoća vode koju isporučuje VIO potpuno odgovara zahtjevima zdravstvo (Institute for Public Health) Dr. Andrija Štampar. The quality of Pravilnika o parametrima sukladnosti i metodama analize vode za water supplied by VIO fully meets the requirements of the regulations ljudsku potrošnju (NN 125/2013 i 141/2013). on the parameters of compliance and methods for the analysis of water for human consumption (OG No. 125/2013 and 141/2013). Zagreb je grad na vodi, a od brojnih predaja koje se vežu za njegovo ime najpoznatija je ona koja se veže za vodu i najpoznatiji zagrebački Zagreb is a city on the water, and one of the many famous legends zdenac - Manduševac. Predaja kaže da je „ ... žedan ban zaviknuo involves water and the most famous well in Zagreb - Manduševac. djevojci stojećoj kraj vrela: Mandušo, zagrabi! Pa odatle prozvano bje The legend says that “...the thirsty ban (viceroy) called out to the girl to vrelo Manduševac, a mjesto Zagreb.“ (Tkalčić, 1889.) Do sredine standing by the well: Mandušo, zagrabi! (scoop up!)”, and so the 19. stoljeća Zagreb je imao znatan broj javnih i privatnih bunara, ali se name of the well is Manduševac and the city is Zagreb (Tkalčić, 1889). već za male suše osjećala nestašica vode. Najstariji sačuvani prijedlog By the mid 19th century, Zagreb had a significant number of public rješenja vodoopskrbe grada iz centralnog vodovoda, koji se zasnivao na and private wells, but even during a small drought there was a water dopremanju vode iz Kraljičina zdenca, datira iz 1774. i nije realiziran. shortage. The oldest preserved proposal for the city’s water supply from Kasnijim istraživanjima dokazano je da Medvednica nema dovoljne the central waterworks, based on the supply of water from Kraljičin količine pitke vode za grad pa je na temelju prijedloga inženjera zdenac (Queen’s Well), dates back to 1774, but it was not realized. The Melkusa odlučeno da se voda crpi iz zdenaca u savskoj nizini. Radovi na subsequent researches have proven that Medvednica does not contain gradnji vodovoda započeli su 1876., poslije gotovo sto godina pregovora sufficient drinking water for the city, and so, based on the proposal of i polemika. the engineer Melkus, it was decided that the water was to be pumped from wells in the Sava valley. The construction of waterworks began in Svečano otvorenje održano je 7. srpnja 1878. u nazočnosti 1876, after almost a hundred years of negotiations and debates. dostojanstvenika i brojnih građana Zagreba. Tadašnji sustav vodoopskrbe opskrbljivao je vodom 11 500 stanovnika, a danas je na The opening ceremony was on July 7, 1878, in the presence of sustav priključeno 93 % stanovnika, njih više od 900 000. dignitaries and numerous citizens of Zagreb. In those times, the water

91 Početci gradnje kanalizacije u Zagrebu datiraju iz 17. stoljeća kada se supply system supplied 11,500 inhabitants with water, and today the u starim dokumentima spominju odvodni kanali naselja Grič i Kaptol. system is connected to 93% of the population, more than 900,000 Sustavna gradnja kanalizacije počela je 1892. godine i razvijala se inhabitants. usporedno s razvojem grada. Danas je na sustav javne odvodnje priključeno 88 % stanovnika. The beginning of the construction of the sewerage system in Zagreb was in the 17th century, when the old documents mentioned Vodoopskrba i odvodnja d.o.o. svojom djelatnošću osigurava vodu - drainage channels in the settlements Grič and Kaptol. The systematic osnovni uvjet za život grada i njegov daljnji razvoj, pa su osnovni ciljevi construction of sewers began in 1892 and they developed with the city. VIO-a u 2014. godini: priprema projekta „Projekt Zagreb - razvoj sustava Today, 88% of the inhabitants are connected to the public sewerage vodoopskrbe i odvodnje“ za dobivanje sredstava iz fondova Europske system. unije, proširenje mreže javne vodoopskrbe i javne odvodnje na područja koja nisu priključena na sustav javne vodoopskrbe i javne odvodnje te The activity of Water Supply and Drainage is a basic condition for sanacija dotrajalih cjevovoda i kanala radi nadzora i smanjenja gubitaka living in the city, and its further development and therefore the basic vode. objectives of VIO in 2014 are: the preparation of the project “Zagreb - Development of the Water Supply and Sewage System” in order to Kao što je navedeno, u tijeku je izrada studije izvodljivosti i aplikacije obtain EU funds; to expand the network of the public water supply and za prijavu „Projekt Zagreb - razvoj sustava vodoopskrbe i odvodnje“. public sewage to the areas that are not yet connected to the public Izrađivači studije predložit će kratkoročan i dugoročan plan razvoja water supply; and the remediation of the deteriorated pipelines and sustava vodoopskrbe i odvodnje, a nakon njezina prihvaćanja bit će channels in order to control and reduce water loss. izrađena aplikacija za prijavu projekta, sukladno zahtjevima Europske unije, koja će proći proceduru nacionalnog postupka prihvaćanja, As mentioned before, the drafting of a feasibility study and the odnosno odobrenja za dobivanje sredstava iz fondova Europske unije. application to register for the EU project “Zagreb - Development of U 2014. je planirana gradnja 17 km novih cjevovoda raznih profila, 20 the Water Supply and Sewage System” is underway. The creators of km kanala, 3 vodospreme, sanacija 10 km cjevovoda i 3,8 km kanala te the study will propose short term and long term development plans for priključenje novih 2500 potrošača. Plan mjera za poboljšavanje sustava the water supply and sewage systems and, after it is accepted, file upravljanja uključuje skraćivanje rokova za priključenje na sustav javne an application for the registration of the project pursuant to the EU vodoopskrbe i javne odvodnje, optimizaciju očitanja vodomjera i naplate requirements for obtaining monies from EU funds, which will then go usluga, evidenciju ilegalne potrošnje te smanjenje broja reklamacija through the procedure of nationwide acceptance or approval. potrošača. In 2014, construction is planned for 17 kilometers of new pipelines of various profiles, 20 kilometers of ducts, 3 water tanks, repairs to Poslovanje VIO-a bit će usmjereno na osuvremenjivanje vodoopskrbe 10 kilometers of pipelines and 3.8 kilometers of ducts, as well as i odvodnje radi povećanja standarda svih potrošača, kvalitetno connecting 2,500 new consumers. The plan of measures for improving funkcioniranje i daljnji razvoj sustava javne vodoopskrbe i javne the management system includes shortening the deadlines for odvodnje, zaštitu izvorišta vode te osiguranje kontinuirane vodoopskrbe connecting to the public water supply and public sewage, optimizing svih potrošača zdravstveno ispravnom vodom za ljudsku potrošnju i water meter readings and billing services, creating records of illegal

92 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE urednom odvodnjom svih pojavnih oblika otpadnih i oborinskih voda. consumption, and decreasing the number of consumer complaints. The business VIO will focus on is the modernization of the water supply U skladu sa smjernicama Grada Zagreba VIO je 2005. uveo sustav and sewage system in order to increase the standard of all consumers, za upravljanje kvalitetom prema normi HRN EN ISO 9001: 2002. the quality functioning and further development of the public water Recertifikacije su provedene 2008. i 2011. godine. Važeći je certifikat supply and the public sewage system, the protection of water sources prema normi HRN EN ISO 9001: 2009 iz 2011. Uspostavljen je sustav and ensuring a continuous supply of water safe for human consumption upravljanja sigurnošću hrane prema HACCP-ovim načelima za područje to all consumers, and the proper drainage of all forms of wastewater vodoopskrbe na uslužnom području grada Zagreba i za vlastiti restoran and rain water. društvene prehrane. U tijeku je akreditacija laboratorija kontrole kakvoće vode za ljudsku potrošnju i laboratorija kontrole otpadnih In accordance with the guidelines of the City of Zagreb, in 2005 VIO voda prema normi HRN EN ISO/IEC 17025: 2007., a planira se i introduced a Quality Management System according to the HRN EN uvođenje sustava upravljanja zaštitom okoliša prema normi HRN ISO 9001:2002 standard. Recertification was carried out in 2008 and EN ISO 14001: 2009. 2011. The actual certificate is according to the HRN EN ISO 9001:2009 standard from 2011. A Food Safety Management System based on HACCP principles in the area of the water supply system has been established in the service area of the City of Zagreb, as well as in our own canteen. The accreditation according to the HRN EN ISO/IEC 17025:2007 standard of the laboratory for quality control of water for human consumption and the wastewater laboratory is in progress, and an Environmental Management System according to the HRN EN ISO 14001:2009 standard is planned.

www.vio.hr www.vio.hr

Folnegovićeva 1, 10000 Zagreb Folnegovićeva 1, 10000 Zagreb Tel: 01 6163 000 Phone: +385 (0)1 6163 000 Fax: 01 6163 100 Fax: +385 (0)1 6163 100 E-mail: [email protected] E-mail: [email protected]

OIB: 83416546499 OIB: 83416546499 IBAN: HR31 2360000-1400480380 IBAN: HR31 2360000-1400480380

93 94 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREB PLAKAT D.O.O. ZAGREB PLAKAT

Osnovna misija poslovanja Zagreb plakata je unaprijediti vanjsko The basic mission of Zagreb Plakat is improving outdoor advertising oglašavanje u gradu Zagrebu. Pritom se vodi računa o definiranju in the City of Zagreb. The definition of the present media, design and prisutnih medija, dizajnu i standardizaciji urbane opreme te definiranju standardization of urban equipment and defining the position for placing pozicija na koje će se mediji postavljati. the media are all taken into account.

Tvrtka je u prvoj godini postojanja uspjela unijeti ravnotežu na tržište In its first year of existence, the company managed to bring balance vanjskog oglašavanja, a cilj joj je pozicionirati se na hrvatskom tržištu, to the market of outdoor advertising, and aimed to position itself on a poslije i u regiji. U suradnji s Gradom Zagrebom Zagreb plakat radi na the Croatian market and later in the region. In cooperation with the projektu postavljanja 600 nadstrešnica na stanicama javnog prijevoza City of Zagreb, Zagreb Plakat is working on a project to set up 600 koje će isto tako biti dio mreže za oglašavanje putem city light vitrina. awnings at public transportation stations that will also be part of the Mediji vanjskog oglašavanja služe građanima da brže dođu do željenih advertising network using city lights showcases. Outdoor advertising informacija, a oglašivačima da lakše plasiraju informacije ciljnim media provides citizens with faster information and advertisers with an skupinama. Osim toga grad izgleda ljepše obasjan šarenilom reklamnog easier presentation of information to larger target groups. In addition, sadržaja, a dobivaju se i novi objekti koji su u funkciji izgradnje the city looks more beautiful lit by colorful advertising contents and it gradskoga vizualnog identiteta. Standardizacija vanjskog oglašavanja gets new facilities that help build the visual identity of the city. The jedan je od prioriteta za grad Zagreb, a time i za Zagreb plakat. standardization of outdoor advertising is one of the priorities for the City of Zagreb, and thus for Zagreb Plakat also. Zagreb plakat d.o.o. počeo je s radom 2008. godine te se usko specijalizirao za usluge vanjskog oglašavanja na bilboardima, city Zagreb Plakat started operating in 2008 and it mainly specializes in light vitrinama, bigboardima te špan-masterima na javnim površinama providing the services of outdoor advertising billboards, city lights i nekretninama u vlasništvu grada Zagreba. U ovom je trenutku lider showcases, big boards and guideposts on public surfaces, and real estate u vanjskom oglašavanju na području Zagreba s ciljem da uvede nove owned by the City of Zagreb. At this moment, it is the leader in outdoor oblike vanjskog oglašavanja te isto tako standardizira i unificira sredstva advertising in the Zagreb area, aiming to introduce new forms of outdoor oglašavanja. advertising and also standardize and unify the means of advertising. www.zagrebplakat.hr www.zagrebplakat.hr

Koturaška 51, Zagreb Koturaška 51, Zagreb Tel: 01 6311 200 Phone: +385 (0)1 6311 200 Fax: 01 6170 787 Fax: +385 (0)1 6170 787 E-mail: [email protected] E-mail: [email protected]

OIB: 3211742300 OIB: 3211742300 IBAN: HR91 2360000-1102022328 IBAN: HR91 2360000-1102022328

95 96 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ZAGREBAČKA STANOGRADNJA D.O.O. ZAGREB HOUSING CONSTRUCTION

Zagrebačka stanogradnja d.o.o. društvo je s ograničenom odgovornošću Zagreb Housing Construction is a limited liability company responsible za građevinarstvo i usluge u vlasništvu Zagrebačkog holdinga d.o.o. for construction and services, and is owned by Zagreb Holding. Osnovni poslovi društva su izgradnja, savjetovanje, prikupljanje, analiza, The core activity of the company Zagreb housing construction is te davanje informacija s područja niskogradnja, hidrogradnja, prometa. building. The next important activities are counsuling , collection , Također, društvo se bavi izradom elaborata stalnih geodetskih točaka za analysis and provision of information in the field of civil engineering, potrebe osnovnih geodetskih radova izradom elaborata katastra vodova hydroconstruction, traffic. i stručnih geodetskih poslova za potrebe pružanja geodetskih usluga. The company is developing permanent geodesic points for the purpose Jedan od projekata ove podružnice je izgradnja stambenog naselja of basic geodesic work, preparation of cadastre, expert geodesic works Podbrežje. and others. One of the projects of this branch is to build a housing estate Podbrežje. Društvo je nastalo planom podjele - odvajanje s osnivanjem, kojim se uređuje podjela društva Zagrebački holding d.o.o. prijenosom dijela It was created as part of the demerger plan, according to which part imovine društva koje se dijeli na novo društvo Zagrebačka stanogradnja of Zagreb Holding’s assets were transferred to the new company - d.o.o. za građevinarstvo i usluge sa sjedištem u Zagrebu. Društvo se Zagreb Housing Construction, for construction and services, with the osniva radi provođenja postupka podjele - odvajanje s osnivanjem. headquarters in Zagreb. The company was established in order to carry out the demerger plan - the split-off and incorporation of a new Plan podjele Zagrebačkog holdinga d.o.o.-a - odvajanje s osnivanjem company. društva Zagrebačka stanogradnja d.o.o. - donijela je uprava društva 30. listopada 2013. godine. Na skupštini Zagrebačkog holdinga 7. The plan for the demerger of the company Zagreb Holding through studenoga 2013. donesena je odluka o suglasnosti na plan podjele the segregation of one of its parts and incorporation of the new društva 30. listopada 2013. godine. company Zagreb Housing Construction was adopted by the company’s Management Board on October 30, 2013. At Zagreb Holding’s Annual General Meeting held on November 7, 2013 the Split-off Plan of October 30, 2013 was adopted. www.zgh.hr www.zgh.hr

Jankomir 25, Zagreb Jankomir 25, Zagreb Tel: 01 6420 951 Phone: +385 (0)1 6420 951 Fax: 01 6420 999 Fax: +385 (0)1 6420 999 E-mail: [email protected] E-mail: [email protected]

OIB: 98543096820 OIB: 98543096820 IBAN: HR56 2360000-1102385932 IBAN: HR56 2360000-1102385932

97 98 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE GRADSKA LJEKARNA ZAGREB CITY PHARMACIES ZAGREB

Gradska ljekarna Zagreb (GLJZ) ugovorna je zdravstvena ustanova City Pharmacies Zagreb (GLJZ) is a contractual health institution of Hrvatskog zavoda za zdravstveno osiguranje. U svojem sustavu ima 37 the Croatian Institute for Health Insurance (HZZO). It consists of 37 ljekarničkih jedinica te Galenski i Analitički laboratorij. Pod njezinim pharmacies, and the Galenic and Analytical laboratories. The legendary se skutima nalazi i legendarna gornjogradska ljekarna u Kamenitoj pharmacy in the Upper Town, in Kamenita 9, also comes under its ulici 9, nositeljica slavne tradicije ljekarništva koje se od 14. stoljeća auspices. It is the holder of the famous pharmacy tradition which began nedvojbeno počelo snažno razvijati uz čudotvornu Advocata Urbis to develop strongly already in the 14th century alongside the miraculous Zagrabiae pod Kamenitim vratima, uz titranje plamena mnogih svijeća i Advocata Urbis Zagrabiae under the Kamenita vrata (Stone Gate), tihih molitvi za ozdravljenje. and with the flickering flames of many candles and silent prayers for healing. Ljekarna Zagreb osnovana je davne 1966. godine te je nakon kratkog vremena 6. travnja iste godine Skupština Grada Zagreba svojim The pharmacy was established in 1966, and shortly after that, on April zaključkom preuzela pravo i dužnost ustanove. Godine 1997. dolazi 6th of the same year, the City Assembly of Zagreb passed a decision to do promjene u Sudskom registru kada je upisan novi naziv ustanove take over the rights and duties of the institution. In 1997 there was a Gradska ljekarna Zagreb, nastale spajanjem dviju najvećih ljekarničkih change in the court registry, when a new name was entered – Ustanove ustanova Ljekarne Zagreb i Ljekarne Trešnjevka. Gradska skupština City Pharmacies Zagreb (Institutions City Pharmacy Zagreb), created Grada Zagreba 11. veljače 2006. godine prenosi osnivačka prava na by merging the two largest pharmacy institutions: Ljekarna Zagreb and Zagrebački holding d.o.o. Povijest ljekarništva u Zagrebu dovodi nas Ljekarna Trešnjevka. The City Assembly of the City of Zagreb transferred do zanimljive veze sa slavnim talijanskim pjesnikom svih vremena i the founding rights to Zagreb Holding on February 11, 2006. The history naroda, Danteom, koji se između 1290. i 1295. godine, želeći se baviti of the pharmacy in Zagreb has an interesting connection with the most politikom, upisao u ceh liječnika i ljekarnika. Danteov potomak Nicolo, famous Italian poet of all times and people, Dante, who while pursuing ljekarnik po struci, dolazio je poslom u Zagreb te je osim ljekarničkih his political career, enrolled in the guild of physicians and pharmacists znanja tadašnjim stanovnicima Zagreba donio i dio slave i stihova between 1290 and 1295. Dante’s descendant Nicolo, a pharmacist by svojega slavnog djeda. Tako Danteov duh i danas živi u Zagrebu upravo profession, used to come to Zagreb for business purposes and brought zahvaljujući ljekarništvu. to the inhabitants of Zagreb part of the glory and the verses of his famous grandfather. So Dante’s spirit still lives in Zagreb, thanks to the U jesen 2010. GLJZ otvara Galenski i Analitički laboratorij na lokaciji pharmacy. Buzin, Bani 98. Galenski laboratorij izrađuje vlastite pripravke prema tradicionalnim recepturama, dobro prihvaćenim na domaćem tržištu, a In the autumn of 2010, GLJZ opened its own Galenic and Analytical analitički laboratorij skrbi za osiguranje kakvoće galenskih pripravaka. laboratories on the location Buzin, Bani 98. The Galenic Laboratory produces preparations based on traditional recipes, which are well Planira se dodatna modernizacija postojećih ljekarničkih jedinica, accepted in the domestic market, while the Analytical Laboratory takes poboljšanje uvjeta rada zaposlenih te njihova kontinuirana izobrazba care of quality assurance for galenic preparations. kako bi se građanima i pacijentima pružila što stručnija pomoć. It is planned to further modernize the existing pharmacies, and improve Zdravstvena ustanova Gradska ljekarna Zagreb uspješno je 2012. the employees’ working conditions and their continuous education

99 100 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE godine implementirala sustav upravljanja kvalitetom prema zahtjevima in order to provide citizens and patients with the best possible ISO 9001: 2008. Primjenom načela navedene norme nastavlja se professional assistance. višestoljetna tradicija kvalitete ljekarničke skrbi za pacijente, a izrada galenskih pripravaka u laboratoriju odvija se prema strogim zahtjevima In 2012, the Health institution City Pharmacies Zagreb successfully dobre proizvođačke prakse za farmaceutsku industriju. implemented a Quality Management System according to ISO 9001:2008 requirements. By applying the principles of this standard, the centuries-long tradition of pharmacy care for patients continues, while the production of galenic preparations in the laboratory continues according to the strict requirements of good manufacturing practices in the pharmaceutical industry.

www.gljz.hr www.gljz.hr

Kralja Držislava 6, Zagreb Kralja Držislava 6, Zagreb Tel: 01 4557 102 Phone: +385 (0)1 4557 102 Fax: 01 4555 043 Fax: +385 (0)1 4555 043 E-mail: [email protected] E-mail: [email protected]

OIB: 37268254106 OIB: 37268254106 IBAN: HR11 2360000-1101290642 IBAN: HR11 2360000-1101290642

101 102 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE DRUŠTVENO ODGOVORNO POSLOVANJE CORPORATE SOCIAL RESPONSIBILITY

Djelatnosti Zagrebačkog holdinga d.o.o. važne su za grad Zagreb, što The activities of Zagreb Holding are of vital importance to the City of nas čini posebno odgovornima za kakvoću življenja društvene zajednice Zagreb, which makes us especially responsible for the quality of life u kojoj djelujemo. Svjesni da kvaliteta naših usluga i izbor tehnologija in the community in which we operate. Aware that the quality of our izravno utječu na standard i kakvoću života svih stanovnika, društveno services and technology choices directly affect the standard and quality odgovornim poslovanjem nastojimo povećati standarde društvenog of life of all residents of the city, by implementing corporate social razvoja, zaštite okoliša i poštovanja ljudskih prava. Istodobno unutar responsibility we strive to raise the standards of social development, društva promičemo socijalni dijalog, a svojim radnicima omogućujemo environmental protection and respect for human rights. At the same stjecanje novih naprednih znanja i vještina. time, within the company we promote social dialogue enabling our employees to acquire new advanced knowledge and skills. Uz visoke standarde poslovne prakse kojima težimo, neizostavno je i jasno opredjeljenje na unapređenju odnosa prema okolišu. U skladu Caring for the environment by following the high business practice s načelima održivog razvoja Zagrebački holding na području Zagreba standards we seek, is our clear commitment to improving relations provodi i razvija politiku upravljanja okolišem. Sustav upravljanja with the environment. In accordance with the principles of sustainable kvalitetom i gospodarenja okolišem zasnovan je na zahtjevima development, in the Zagreb area, Zagreb Holding improves and develops međunarodnih normi HRN EN ISO 9001: 2000 i ISO 14001: 2004. its environmental management policy. The Quality Management System and Environmental Management System are based on the international Različitim mjerama nastoji se potaknuti i lokalnu zajednicu na odgovoran standards ISO 9001:2000 and ISO 14001:2004. odnos prema okolišu. Postavljanje spremnika za odvojeno prikupljanje različitog otpada, akcije odvoza glomaznoga i ostalog otpada, reciklažna By implementing various measures, we encourage the local community dvorišta i zeleni otoci neke su od tih mjera. Uključujući i odvoz otpada to take a responsible attitude towards the environment. Some of these s divljih odlagališta, raznim se aktivnostima na godinu prikupi stotinjak measures include placing containers for separate collection of various tona iskoristivoga i potencijalno opasnog otpada. wastes, actions for the disposal of bulky and other waste, recycling yards and green islands. Including the removal of waste from illegal Prateći standarde ekološke i društvene odgovornosti od 2007. godine dumping, hundreds of tons of usable and potentially hazardous waste u javni gradski prijevoz kao pogonsko gorivo uvodi se biodizel. Tijekom are collected during the year by various activities. 2008. i 2009. godine nabavljeno je 214 novih autobusa od kojih se 60 koristi stlačenim plinom. Istodobno je za potrebe odvoza otpada i Following the standards of environmental and social responsibility, čišćenje ulica nabavljeno 40 vozila na pogon biodizelom. Dio novca since 2007, public transportation uses biodiesel as a fuel. In 2008 osiguran je projektom Civitas Elan, koji sufinancira Europska komisija. and 2009, 214 new buses were procured, of which 60 of them use Vozila u javnom gradskom prijevozu i u ostalim djelatnostima u skoroj compressed gas. At the same time, 40 biodiesel fueled vehicles budućnosti rabit će isključivo ekološki prihvatljiva goriva. To će, were purchased for waste removal and street cleaning. Part of the vjerujemo, znatno pridonijeti smanjenju onečišćenja koju sa sobom funds came from the project CIVITAS ELAN, co-financed by the nosi užurbani gradski promet. European Commission. Public transportation and other vehicles will use exclusively environmentally friendly fuels in the very near future. We believe that this will significantly contribute to the reduction of

103 DRUŠTVENA ODGOVORNOST pollution, which goes along with busy city traffic. Osobita pozornost posvećuje se zaštiti i promicanju prava osoba s invaliditetom. Javni gradski prijevoz nabavom niskopodnih vozila SOCIAL RESPONSIBILITY prilagođen je svim kategorijama korisnika. Stotine naših zaposlenika, Particular attention is devoted to protecting and promoting the rights s različitim stupnjevima invaliditeta, svakodnevno uspješno sudjeluju of people with disabilities. Public city transportation procured low- u zahtjevnim i raznolikim aktivnostima svih naših podružnica. Jedan od floor vehicles in order to adapt to all user categories. Hundreds of our naših značajnijih partnera je i Ustanova za rehabilitaciju hendikepiranih employees, with varying degrees of disabilities, participate successfully osoba profesionalnom rehabilitacijom i zapošljavanjem Zagreb (URIHO). in the challenging and diverse activities of our subsidiaries on a daily basis. One of our partners is the Institution for Vocational Rehabilitation Dio našeg nastojanja da pridonesemo boljitku zajednice u kojoj živimo and Employment for Persons with Disabilities (URIHO) in Zagreb. i radimo čini i sustav financijske potpore organizacijama građanskog društva. Ključan dio tog sustava je Povjerenstvo za dodjelu potpora Part of our efforts to contribute to the prosperity of the community sastavljeno od nezavisnih stručnjaka. Financijske potpore usmjeravaju we live and work in is a system of financial support to civil society se u razvoj umjetnosti, kulture, sporta, obrazovanja, kao i u humanitarno organizations. The key component of this system is a commission for the djelovanje. Istodobno, u skladu s mogućnostima, raznim ustanovama allocation of aid, which consists of independent professionals. Financial i udrugama nastojimo pomoći ciljanim donacijama u naravi kao što je support is directed to the development of art, culture, sports, education darivanje vozila za prijevoz osoba s invaliditetom. and humanitarian activities. At the same time, and in accordance with the possibilities, we strive to help various institutions and associations U suradnji s mjesnom samoupravom i organizacijama građanskog with targeted donations in kind, such as the donation of vehicles for društva težimo uravnotežiti zahtjeve za unapređenjem kvalitete života, transporting people with disabilities. ostvarenjem socijalne dobrobiti te efikasnim i isplativim poslovanjem komunalnih službi. In cooperation with local governments and civil society organizations, we strive to balance the demands for improving the quality of life, ZAŠTITA POTROŠAČA social well-being and achieving efficient and profitable operations of U tu je svrhu u rujnu 2009. godine osnovano Povjerenstvo za reklamacije the utility services. potrošača. Do njegova utemeljenja djelovala su samo zasebna povjerenstva pojedinih podružnica koja su donosila konačne odluke CONSUMER PROTECTION o reklamacijama potrošača. In September 2009, we established the Povjerenstvo za reklamacije potrošača (Commission for Consumer Protection). Before it was Utemeljenjem Povjerenstva na razini holdinga osigurano je established, only separate commissions in individual subsidiaries were dvostupanjsko odlučivanje, čime je zaštita potrošača od možebitnih active which made the final decisions regarding consumer complaints. zloupotreba dignuta na novu, višu razinu. By establishing a commission on the level of the Holding, we assured Pravilnikom o radu Povjerenstva za reklamacije potrošača u prvom two-stage decision-making, thus bringing consumer protection against stupnju rješavaju, u podružnicama i ovisnim društvima, posebno possible abuse to the new, higher level.

104 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE ustrojene stručne službe. One se sastoje od tri radnika podružnice, Using the Pravilnik o radu Povjerenstva (Rules of Procedures of the odnosno društva, koji razmatraju pritužbe na usluge koje pruža pojedina Commission) for consumer complaints in the first instance, specially podružnica ili ovisno društvo. organized professional services resolve issues in the subsidiaries. They consist of three employees of the subsidiary or the company that take Stranka nezadovoljna odlukom ovoga prvostupanjskog tijela može se into consideration the complaints regarding the services provided by a obratiti Povjerenstvu za reklamacije potrošača Zagrebačkog holdinga particular subsidiary. d.o.o. Njegova je nepristranost dodatno osigurana imenovanjem u njegovo članstvo, uz zaposlenike Zagrebačkog holdinga d.o.o. i ovisnih A customer that is unsatisfied with a decision of this first-instance društava, i predstavnika udruga za zaštitu potrošača. body may appeal to the Commission for Customer Protection of Zagreb Holding. Its impartiality is further secured by the appointment of its Povjerenstvo za reklamacije potrošača samo je jedan dio naših napora members, along with employees of Zagreb Holding and its subsidiaries, u približavanju potrošačima i pružanju sve boljih, brojnijih i raznolikijih and representatives of consumer protection organizations. usluga. The Commission for Consumer Protection is just one of our efforts to get SUSTAVNO GOSPODARENJE ENERGIJOM I ENERGETSKA closer to our customers and provide better, more and various services. UČINKOVITOST (ZELENI URED) U sklopu projekta „Sustavno gospodarenje energijom“ Zagrebački ENERGY MANAGEMENT SYSTEM AND ENERGY EFFICIENCY (ZELENI je holding krajem 2011. godine započeo s edukacijskim radionicama URED - GREEN OFFICE) „Zeleni ured“ za svojih gotovo 13 000 zaposlenika. Cilj radionica je As part of the Energy Management System, at the end of 2011, Zagreb podignuti razinu svijesti i znanja djelatnika Zagrebačkog holdinga o Holding started educational workshops for its nearly 13,000 employees energetskoj učinkovitosti, a time i ostvariti uštede u potrošnji energije. titled Zeleni ured (Green Office). The aim of the workshops is to raise the level of awareness and knowledge of Zagreb Holding’s employees Motivacijski su treninzi organizirani u suradnji s Programom Ujedinjenih in the areas of energy efficiency, and thus the savings in energy naroda za razvoj (United Nations Development Programme, UNDP), koji consumption. je uspostavljen 5. lipnja 2011. godine na Svjetski dan zaštite okoliša. Edukativne radionice dio su većeg projekta „Poticanje energetske Motivational trainings are organized in collaboration with the United efikasnosti u Hrvatskoj“ (EE projekt), koji UNDP i Ministarstvo Nations Development Program (UNDP), which was established in gospodarstva, rada i poduzetništva (MINGORP) provode u suradnji s 2011, on June 5th - World Environment Day. Educational workshops Fondom za zaštitu okoliša i energetsku učinkovitost i Globalnim fondom are part of the larger project Promoting Energy Efficiency in Croatia za okoliš. (EE project), which the UNDP and the Ministry of Economy, Labor and Entrepreneurship (MINGORP) conducted in cooperation with the Fund U današnje vrijeme organizacija, čija je strategija zasnovana upravo na for Environmental Protection and the Energy Efficiency Fund and the održivom razvoju, postaje prepoznatljiva na lokalnoj i globalnoj razini. Global Fund for the Environment. Društveno odgovorno poslovanje, koje primjenjuje Zagrebački holding d.o.o., uključuje ne samo odgovorno ponašanje prema okolišu već i Nowadays, organizations whose strategies are based on sustainable

105 106 ZAGREBAČKI HOLDING PROFIL TVRTKE ZAGREB HOLDING COMPANY PROFILE brigu o zaposlenicima i cjelokupnoj zajednici. development become recognizable on a local and global level. The corporate responsibility applied in Zagreb Holding includes not only INTERNA DIMENZIJA DOP-A acting responsibly towards the environment, but also taking care of the Uz brigu o zadovoljstvu korisnika usluga, društvo osobitu pozornost employees and the community. posvećuje i dobrobiti svojih zaposlenika. U Zagrebačkom holdingu i ovisnim društvima djeluje 49 sindikata. Svi su sindikati uključeni u INTERNAL DIMENSION OF CORPORATE SOCIAL RESPONSIBILITY donošenje i praćenje primjene temeljnoga kolektivnog ugovora kojim su In addition to taking care of customer satisfaction, the company pays detaljno utvrđena prava i obveze svih zaposlenika. special attention to the welfare of its employees. In Zagreb Holding and its subsidiaries, a total of 49 trade unions are active. All the unions are Za naše zaposlenike nastojimo osigurati kontinuirano osposobljavanje involved in creating and monitoring the implementation of the Basic radi povećanja efikasnosti i sigurnosti radnih procesa. Redovito se Collective Agreement, which details the rights and obligations of all provode mjere zaštite kako bi se umanjio ili posve uklonio rizik koji se employees. pojavljuje tijekom radnih aktivnosti, i za zdravlje zaposlenika i za radni okoliš. We strive to provide continuous training in order to increase the efficiency and safety of work processes for our employees. Protective U suradnji s Koordinacijom sindikata koja djeluje unutar društva measures are regularly implemented in order to minimize or completely 2008. godine smo za radnike Zagrebačkog holdinga osnovali zatvoreni remove health and environmental risks during work activities. dobrovoljni mirovinski fond. Osnivanjem fonda i financijskim poticajima stimuliramo zaposlenike na dugoročnu štednju imajući u vidu kakvoću In conjunction with the coordinated trade unions operating within the života naših radnika kada odu u mirovinu. company, in 2008 we established a closed voluntary pension fund for the employees of Zagreb Holding. By establishing the fund and giving Unatoč napretku na svim područjima našeg djelovanja pred nama je financial incentives we stimulate the employees to make long-term još mnogo posla. U godinama koje dolaze i nadalje ćemo pridonositi savings, taking into account the quality of life our employees should unapređenju kvalitete življenja u lokalnoj i široj zajednici. Naša politika have when they retire. odgovornog poslovanja ide i dalje u svojoj misiji, uz maksimalno odgovoran odnos prema svim dionicima i nultu toleranciju na svako In spite of the progress we have made in all areas of our activities, neetično i korupcijsko ponašanje. there is still a lot of work to do. In the years to come we will continue to contribute to the improvement of the quality of life in the local and wider community. Our policy of corporate responsibility goes beyond our mission, with maximum responsibility towards all stakeholders and zero tolerance for any unethical and corruptive behavior.

107 FACEBOOK ZAGREBAČKI HOLDING FACEBOOK ZAGREBAČKI CEKER