Your information request and what happens next

Request Once your request is received into Greater Mental Health NHS Foundation Trust it is redirected to the relevant Information Request Team for processing. Upon receipt of your two forms of Identification (ID) the Trust has one calendar month to provide your information.

Collecting your information Once all the relevant ID has been received the Information Request Team will collate all your information, including any old paper records ready for clinical authorisation.

Clinical Authorisation The Consultant who saw you last is responsible for reviewing your information. They are the most qualified person with the most up to date knowledge of your mental state and should only request redaction (removal) of information if it would result in serious harm to yourself at the time of the request.

Redaction Under the Data Protection legislation, you are only entitled to your own personal data and not information relating to a third party. If your records include information that relate to a third party, we will redact the information from your record unless we have received consent from the third party to disclose the information to you. How will I know if information has been redacted from my record? Any information redacted from your notes will be identified by blocking out the relevant information as shown in the example below.

This sentence has not been This sentence has been redacted redacted

This sentence is to show an This sentence is to show an example of what your records example of what your records may look like if redaction has may look like if redaction has been applied. been applied.

Provision of records Once all of the above work has taken place the Information Request Team will provide copies of your request preferably by Secure File Transfer Protocol (electronically) or in paper format by Recorded Delivery via Royal Mail. You will be kept informed should there be any delay in the provision of your request.

Contact Us: You can contact us on: Tel: 0161 271 0040 Email: [email protected] Information Quality Assurance Team, IM&T Department – Oakwood, Mental Health NHS Foundation Trust, Bury New Road, , Manchester, M25 3BL

Improving Lives