Southwest Airlines Co. (LUV) Investor Day

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Southwest Airlines Co. (LUV) Investor Day Corrected Transcript 23-Jun-2016 Southwest Airlines Co. (LUV) Investor Day Total Pages: 39 1-877-FACTSET www.callstreet.com Copyright © 2001-2016 FactSet CallStreet, LLC Southwest Airlines Co. (LUV) Corrected Transcript Investor Day 23-Jun-2016 CORPORATE PARTICIPANTS Marcy Brand Michael G. Van de Ven Managing Director-Investor Relations Chief Operating Officer & Executive Vice President Gary C. Kelly Randall E. Sloan Chairman, President & Chief Executive Officer Chief Information Officer & Senior Vice President Tammy Romo Andrew Watterson Chief Financial Officer & Executive Vice President Senior Vice President, Network and Revenue, Southwest Airlines Co. Robert E. Jordan Arthur Jeffery Lamb Chief Commercial Officer & Executive VP Executive Vice President-Corporate Services ................................................................................................................................................................................................................................ OTHER PARTICIPANTS Mike J. Linenberg Helane Becker Deutsche Bank Securities, Inc. Cowen & Co. LLC Andrew George Didora J. Yates Bank of America Merrill Lynch Credit Suisse Securities (USA) LLC (Broker) Matt Roberts Darryl Genovesi Raymond James & Associates, Inc. UBS Securities LLC Dan J. McKenzie Duane Pfennigwerth The Buckingham Research Group, Inc. Evercore Group LLC Jamie N. Baker Hunter K. Keay JPMorgan Securities LLC Wolfe Research LLC Joseph DeNardi Michael Wayne Derchin Stifel, Nicolaus & Co., Inc. CRT Capital Group LLC 2 1-877-FACTSET www.callstreet.com Copyright © 2001-2016 FactSet CallStreet, LLC Southwest Airlines Co. (LUV) Corrected Transcript Investor Day 23-Jun-2016 MANAGEMENT DISCUSSION SECTION Marcy Brand Managing Director-Investor Relations We are going to get started. Everyone, please continue to enjoy your lunch, but we're going to go ahead and get started with our presentations. I'd like to welcome all of our webcast listeners who are joining us today. I'll take this time to point out that today's presentations will include for ward-looking statements. Because these statements are based on the company's current intent, expectations and projections, they are not guarantees of future performance and a variety of factors could cause actual results to differ materially. Today's presentation will also include references to non-GAAP results. Therefore, please see the Investor Relation's section of southwest.com for further information regarding these forward -looking statements and for a reconciliation of non-GAAP results to GAAP results. I now have the pleasure of introducing our first speaker, our fearless leader, Mr. Gary Kelly. You all know Gary, but what you might not know is that he is celebrating a milestone of his 30th anniversary with Southwest Airlines this year. Gary has received numerous awards and recognitions over the years and he would not be very happy with me if I listed them all right now. But this year alone, Gary has been named as the 2016 inductee into the Texas Business Hall of Fame. He's also the recipient of the prestigious 2016 Tony Jannus Award. Under Gary's leadership, Southwest Airlines has grown to become the nation's largest airline and is a mainstay on Fortune's list of the Most Admired Companies in the World. So please help me welcome Mr. Gary Kelly. ................................................................................................................................................................................................................................ Gary C. Kelly Chairman, President & Chief Executive Officer Well, thank you, Marcy. I just want to extend my welcome to everybody. Thank you all for coming out today and it's a pleasure to be here with you. We're very pleased to be here with you as well. So, we have a couple of objectives for the afternoon. We want to give you an update on how things are going at Southwest, but also give you a briefing on our plans for the next several years in particular. Our primary focus for the last two years, 2015 and then the current year 2016, has been very much on the basics: sustain our profitability, we're very pleased with our profit levels; and a renewed focus on the hospitality of our customer service, the reliability of our operation, and we also have wonderful opportunities to continue growing the Southwest route network. We have a lot of fans out there who love Southwest Airlines, and we're just in that fortunate position where they would love to have more of us, so we want to manage that growth and we want to manage that in a very fundamental and stable way. Of course, we're very – again very pleased with the results that we're seeing from that so far. We've managed a tremendous amount of change for the five years ended 2014. One of the goals also that we've had for 2015 and 2016 is to allow our network, our systems, our people all time to mature and stabilize and I think with any company, there just comes a time where there's change fatigue. So we've had a strong desire to make sure that things stabilize and indeed they have. In the meantime, we've also been, in the background if you will, investing for the future and preparing for another surge of change that is coming for 2017. We have a new reservation system. We have a new international terminal that's un der construction where we will complete that and launch flights at Fort Lauderdale next year. We are prepared to fully retire all of the Classic 3 1-877-FACTSET www.callstreet.com Copyright © 2001-2016 FactSet CallStreet, LLC Southwest Airlines Co. (LUV) Corrected Transcript Investor Day 23-Jun-2016 aircraft and that next year will amount to Boeing 737-300s. All the Boeing 737-500s will be retired this year, by the way. And then, of course, prepare to launch the Boeing 737-8, which is the newest member of the 7 37 family from Boeing. So this morning, in particular, we want to update you on our fleet plans. We've got some new information on the most recent change that we've made in our Boeing delivery schedule. We have been very, very blessed to have a great partnership, great business relationship with the Boeing company for the entire 45 years of our existence and very, very pleased with the update that Tammy's going to provide you on our fleet this morning or this afternoon. We're also going to share with you the status of our reservation system project, biggest in our history. It's going very, very well and along with that, our plans for future releases and then, of course, I know what you're all very interested in, in addition to the status of that project is what you should expect in terms of functionality gains along with what I hope will prove to be conservative estimates of the values that we hope to der ive from this new technology. We're also going to give you an update on the various facilities and airport projects that we have across the country. We were talking at our table earlier about some of the constraints that we have in the United States for future aviation growth at airports, and we believe we've got a couple of cases on how we're going to address that. And then, of course, we're going to provide an update on the financial and operating trends in those plans as well. So, I'm really, really pleased with our 2015 performance and first half 2016 has been even better. We're enjoying another excellent year with very manageable growth, very strong demand. Fuel prices continue to be well below 2014 levels. We've modified our hedging program techniques for future years accordingly to take these lower prices into account. And the results of all the changes that we've made over the last five years, and lower fuel prices, of course, has been very strong margins, and is also putting us in a position where we can provide outstanding shareholder returns. So, if you go back five years, six years, we've made tremendous advances in a short period of time. We have – let's stop calling it All New Rapid Rewards, but our Rapid Rewards program, I just couldn't be mo re pleased with. That was launched five years ago, and we've seen tremendous value driven from that. The AirTran acquisition also was consummated five years ago. That's all fully completed in 3.5 years into 2014 and I feel that we've more than realized the synergies that we were expecting in 2010, when we were contemplating that acquisition. We launched the Boeing 737-800 in 2012. We have over 100 of those aircraft in our fleet today. And again, we've been very pleased with the results in terms of our ability to schedule it in the system and match demand to the larger seat gauge as well as our ability to operate an airplane that's just a little bit different than what we have been accustomed to. Of course, we've launched international service in 2014. It's about 3% of our capacity. So it's very modest and that is the way we want to continue to approach that expansion to make sure that we're doing – adding international routes in a very measured way, but we're very pleased with the operating performance of t hose routes as well as the commercial success of those routes. I did want to put in a big plug finally for fleet modernization, so that was the fifth strategic initiative that we've been focused on. I think that that perhaps is the one that may be, not the least understood, but may be perhaps the least appreciated. And we have really put our prosperity to work through the improvements that we've been able to make in our profitability and especially in modernizing the fleet.
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