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2018 Annual Report 2018 Annual Report Creating Opportunities Contents Annual Report / 2018 BBVA Bancomer BBVA Environment: sustainable finances 02 Contents 56 and environmental performance 97 Reputation management About this report 03 Social, environmental and reputational risks 57 Compliance system 98 Letter from the Chairman of the Board of Directors 05 Green bonds 59 Integrity program 98 Letter from the Deputy Chairman of the Board of Global Eco-Efficiency Plan 60 Anti-money laundering / counter-terrorist financing 100 Directors and CEO 07 Suppliers and 101 Appendices Group Profile responsible procurement 09 66 Prizes and awards 102 Responsible Banking 11 Procurement model 66 International commitments signed and connection Our business model: “Wow experience!” 12 with associations 103 Corporate governance 24 GRI content index 104 Economic Impact 30 Independent Assurance Report 110 Glossary 114 Equivalencias 115 70 Investment in the community Stakeholders and Financial inclusion 71 34 materiality analysis Social programs 75 Stakeholders 35 The community 76 Materiality analysis 36 116 Consolidated Financial Statements Pacto Mundial y ODS 38 Responsible commitment 81 to employees 40 Responsible customer experience The BBVA Bancomer team 82 Experiencia Única (Unique Experience) 41 Training and talent development 87 Digital transformation 48 Benefits and allowances 90 Transparent, Clear and Responsible (TCR) Communication 52 Occupational health and safety 92 Personal data protection 54 Diversity, inclusion and fairness 94 1 PresentationPresentation of theof the 2018 2018 Annual Annual Report Repor Transparency and commitment This is the twelfth annual report of BBVA Bancomer on the subject of sustainability and corporate responsibility. In 2008 it published its first Annual Sustainability Report based on the GRI methodology, and a year later in 2009 it conducted its first materiality and stakeholder analysis. In this report, the Bank hopes to share and explain its engagement with each of its stakeholders and to show how they can all contribute to forging a sustainable future. About this report GRI 102-46, 102-49, 102-50 and 102-54 Annual Report / 2018 The 2018 Annual Report sets out the initiatives, activities and results of Grupo The 2018 Annual Report was prepared in accordance with the following GRI reporting principles: Financiero BBVA Bancomer, S.A. de C.V. The information we report covers the period running from January 1 through to December 31, 2018. The information addresses economic, social and environmental issues in line with BBVA Principles for defining report content Su Bancomer BBVA st Bancomer’s Responsible Banking strategy. The report is available for consultation ai na on the BBVA Bancomer website (https://investors.bancomer.com/). b il it BBVA Bancomer devised its y ss Responsible Banking strategy in C e o n response to the Sustainable Development te n le Goals established by the United Nations and t p e Coverage by identifying the areas in which it can generate x m t o The information contained the greatest positive impact. Unless otherwise stated, the Annual Report covers the following companies that make up C in this report addresses the The sustainability landscape in which the Bank Grupo Financiero BBVA Bancomer, S.A. de C.V.: material issues for the Bank and now operates is described in the letters from the • BBVA Bancomer, S.A. its stakeholders and the results Chairman of the Board and Deputy Chairman of reported herein allow readers to the Board of BBVA Bancomer. The Bank regularly • Casa de Bolsa BBVA Bancomer, S.A. de C.V. gauge the performance of BBVA reports its understanding and performance • BBVA Bancomer Servicios Administrativos, S.A. de C.V. Bancomer during 2018 in rela- on sustainability issues and conveys how it • BBVA Bancomer Operadora, S.A. de C.V. tion to these issues. seeks to positively impact its value chain • BBVA Bancomer Gestión, S.A. de C.V. in the long run. • Seguros BBVA Bancomer, S.A. de C.V. • BBVA Bancomer Seguros Salud, S.A. de C.V. • Pensiones BBVA Bancomer, S.A. de C.V. Accuracy Quality Reliability Contents Balance Comparability Timeliness When compiling and consolidating the information for 2018 and targets for 2019 and following ness M ive years, the Bank conducted interviews and polled the heads of each division and area in order to at us e cl collect the most relevant data. r n ia I r li t e y d BBVA Bancomer has The Investor Relations Department and the Corporate Responsibility and Reputation Department The materiality matrix was l updated in order to report o different means ofinteracting are tasked with preparing the Annual Report. h with stakeholders and has set up on the most relevant issues e for BBVA Bancomer and its k two-way communication channels a stakeholders, thus strengthening t so that it can listen to and understand communication and S their needs and interests. Since 2009, Standards used to draw up the report consolidating the Responsible BBVA Bancomer has been moving closer Banking strategy. to its stakeholders through a formal materiality matrix exercise, which we Global Reporting Initiative will explain in due course and which was last updated in 2018. This is the eleventh Annual Report to follow the framework of the Global Reporting Initiative (GRI). This report has been drawn up in accordance with the Comprehensive option of the GRI Standards. Principles for defining report quality Principles for defining report content 3 Integrated Reporting <IR> As a further show of BBVA Bancomer’s commitment to continuously improving its reporting actions, it decided for the first time in 2018 to draw up this report under the Integrated Reporting guidelines. The Annual Report presents BBVA Bancomer’s strategy under the name “Responsible Banking”. BBVA Bancomer is This model seeks to create value in the strongly committed to the short, medium and long run in social, Sustainable Development Goals environmental and economic aspects, (SDGs) and to the 10 Principles generating sustainable growth for the enshrined in the United Nations organization and the communities Global Compact, presenting this in which it operates. Annual Report as an advanced Communication on Progress (CoP). Sustainable Development Goals and Global Compact of the United Nations AA1000 Standards The AA1000 Standards of the Institute for Social The BBVA Bancomer and Ethical Accountability 2018 Annual Report was were used to ensure that the independently audited by KPMG. report upholds the principles It also relied on the GRI Content of inclusiveness, materiality Index service, which is there to and responsiveness. ensure that the GRI Content Index is in line with the GRI Standards. Independent assurance 4 Letter from the Chairman of the Board of Directors GRI 102-14 and 102-15 Dear shareholders, Being the leading bank in our country is no easy feat. We must stay on our toes year after year if our business is to remain successful and if we are to fulfill the responsibilities we have assumed with our customers and shareholders. We must also play our part in building a sustainable future that will allow us to overcome the new social, economic and environmental challenges in a timely and effective manner. Once again we faced a year of daunting challenges and major achievements in 2018; a year of change and of new realities for the country, for the financial system and for BBVA Bancomer. The banking system continued to expand: total lending within the system was up 9.3% at year- end, similar to the growth reported in 2017, although by credit components we saw a mixed bag of results. Household financing revealed a slight slowdown with respect to the previous year, in line with the lower growth in consumer lending (6.8% vs. 8.5% in 2017), albeit offset by greater growth in mortgage lending (9.9% vs. 8.4%). Portfolio delinquency remained low across both segments, at 4.4% and 2.6%, respectively. Last but not least, growth in lending to businesses and government bodies was on par with the previous year (9.9%), with an equally stable NPL portfolio rate of 1.3%. BBVA Bancomer increased its dynamism, growing at a rate of 7.9%, higher than in 2017 with 5.7%. BBVA Bancomer’s own performance was particularly noteworthy, because while the system grew at the same rate as in the previous year, the Bank impressed by outperforming its own growth in 2017 (7.9% vs. 5.7%). Moreover, and unlike the wider system, BBVA Bancomer either maintained or improved its performance across all its credit components while reporting a reduction in non-performing loan ratios. 5 A prime example of this was lending to households, which closed the year with growth of 6.4%, up on In Mexico, where BBVA Bancomer has become a benchmark for its commitment to sustainability the 5.7% observed in 2017, and with an NPL ratio of 3.1%, an improvement on the 3.6% reported within —adhering to the UN Global Compact in 2003 and earning the Socially Responsible Company the system. Lending to businesses and government bodies performed even better, climbing from 5.6% Award on 18 separate occasions— in 2018 we successfully placed the first Green Bond to be issued growth at the end of 2017 to 9.1% in 2018 and with an NPL portfolio rate of 1.2%. At BBVA Bancomer by a private bank in Mexico, for a total of seven billion pesos. Annual Report / 2018 our risk assessment mechanisms are among the best in the world, allowing us to achieve these healthy growth rates in our loan portfolio. In 2018 we successfully placed Our strong performance in 2018 —all the more remarkable given the complicated political and the first Green economic backdrop both at home and abroad— will ultimately make the Bank more able to implement the changes that society and the economic environment will surely demand in the Bond to be issued by a private bank Bancomer BBVA years to come.
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