Interactions Winter 2012.Indd 1 26/1/12 16:14:17

Winter 2012

The magazine for Trust Members

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2 Autumn 2012 Welcome to your Autumn edition of Interactions Contents This is the last Interactions I’ll be save more by using email instead of post. 04 Governors Meeting introducing you to as in the New So if you would like to receive this via Year we’ll be launching a brand new email contact us as via email at dhft. 05 In the hot seat publication designed for a wider [email protected] with your name audience which will be aimed at our and address and, of course, your email 06 Get ﬂ u safe members, our staff, patients, visitors and address and we will start sending you the public. information this way.

07 Getting creative in the The change is in response to a survey We haven’t got a name for the new stroke rehab unit we sent out last year asking about how publication yet, could you help? If you we communicate with you. A similar have any suggestions please complete survey went out to staff and the results the form on page on page 19 or get in 09 In the headlines supported our proposal for a merged touch by using the above email or give public and staff newsletter. The ﬁ rst me a ring on 01332 786896. 10 Celebrations in the eye clinic edition will be published in March and See you in 2013, thanks for your we’ll send this to you three times a year. continued support. 11 Awards I’m not too upset that my photo won’t be appearing as often in print (as who Justine Fitzjohn 16 Poetry in the waiting room really likes their photo?) but I will miss Assistant Trust Secretary people recognising me and connecting 19 Competition me with the hospital, which often gives me the chance to chat to them about our services and how they could get involved as a member. I’ll still continue to be your main contact for Membership and will still run events. In the New Year I hope to bring you even more ways to get involved and informed as I join forces with key staff here who work on patient experience, engagement and communications. The fact that we are merging the staff and members newsletter into one, and www.twitter.com/DerbyHospitals have reduced the number of editions has or @DerbyHospitals already saved us money, but we could

If you would like to advertise in Interactions contact Kirstin Grifﬁ ths on 07725 252622 or email [email protected].

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3 Trust news Update from the Council of Governors Nigel Horridge, who presents this issue’s Governor’s Column, has been an Erewash Governor since July 2012. Here Nigel gives an overview of the Governors meeting held in September 2012.

The September meeting was only my second prevention and control and waiting times. The next Governors meeting but I was already feeling We recently received an update on the plans meeting is on more confi dent in my role as Governor. for selling the surplus land at the former 22 January Since being elected in July I have attended Derbyshire Royal Infi rmary site. 2013, the Public Trust Board meetings, been a An interesting presentation was given 6-8pm at the judge for the ‘Putting Patients First’ category on how the Trust is working with Social Royal Derby at the staff Celebrating Success Awards, Services and GPs to develop an integrated Hospital. joined a couple of groups such as PEAT support hub for the frail elderly, based at Agenda items (Patient Environment Action Team), been the London Road Community Hospital. so far will be on a behind the scenes tour of the Royal The new service will be in place for this on Incident Derby Hospital and sampled the new patient winter and its aim is to avoid inappropriate Reporting, menu! acute hospital admissions through early Health I’m still getting to know faces and names but intervention. Governors were assured that Watch, having been a member since the Foundation acutely ill patients would still continue to Clinical Negligence Claims and Complaints. Trust’s formation, I have kept abreast of the be sent to the Royal Derby Hospital for Dates for 2013 year are 22 January, 19 hospital’s ongoing development through treatment. March, 21 May, 16 July, 17 September and the media and direct contact with existing Governors who sit on various groups also 19 November, same venue and timing as members, but being a Governor has given give their feedback at each meeting, this above. All are welcome to come along and me a more detailed insight. allows us all to be kept up-to-date. There see how we work. At each Governors meeting we get a are always plenty of questions asked and Public Trust Board meetings are now held detailed briefi ng from Sue James, chief this time they were around the policy of at 2pm on the same day as Governors executive. We hear how the Trust is fl exible working for staff, car parking and meetings, again all welcome, call the 01332 performing fi nancially, and against other when and where various services would be 786896 for more details. important targets such as infection moved. Annual Members Meeting Pride of – a winning formula Derby The Annual Members Meeting and staff Thanks for a very informative meeting Do you know Celebrating Success Awards was held on the - I had no idea that the hospital did a member of evening of 6 September. This was our eighth so much in the community - very staff at Derby public meeting so we have had time to inspiring Hospitals that perfect this formula with help from feedback has gone that from the audience over the years. This year the Governors grabbed a clipboard extra mile? Over 200 staff and members joined us for an and asked the members what was important Has someone evening of information and celebration. to them and how they would prioritise the made your hospitals services for the future. We had hospital experience a great one? Have you Well done on another successful and some really good feedback that will inform received excellent care and want a member informative event the work on the Trust’s Strategic Plan. of staff or team recognised for a Pride of We’ve put copies of the presentation from Derby award? the night, together with a summary of the Superb time management of whole All you need to do is complete a nomination lively question and answer session, on our event form, which can be found in our wards website so if you missed the evening you can and clinics across both hospitals or on main get a fl avour of the issues that were raised. reception, and post it in the comment box An excellent evening – detailed and Just go to www.derbyhospitals.nhs.uk/about- or complete an online voting form at www. informative feedback us/the-year-in-review-2011-12 or call 01332 derbyhospitals.nhs.uk/pride. 786896 for more information.

4 Trust news In the hot seat with... Nishi Madan, Governor for Derby City

I see my role as a Trust governor as engaging with communities and representing their views to help shape service design and improve services. Being very passionate about the NHS, the ‘patient experience’ is something I am particularly interested in as well as the quality and standards of services delivered to patients. Working as a health improvement principal for NHS Derby City Primary Care Trust means I work closely with local communities and with the recruitment and training of volunteers as health champions to promote health messages in their natural communities. I was keen to use my experience in this fi eld to be part of the Core Regulations Group and the Patient Experience and Nishi, left, carrying out an audit in audiology Engagement Group. One of the initial pieces of work I have recently been involved in I am looking forward to developing my role as governor and I am is carrying out an audit in the audiology outpatients department. keen to share my knowledge and experience to support the Trust This has been a huge learning curve; the assessment process is in delivering the best quality services to the highest standards in very detailed throughout and as part of this process I also spoke Derby’s diverse and multicultural population. to patients who gave me very positive experiences about their health care. I am also looking forward to taking the 15 Step Challenge; this literally is about getting a snap shot of a ward environment within a very short space of time, and hence a way Don’t forget your of understanding a patient’s fi rst impressions. member discounts Members who get Interactions posted or emailed to them will Staff & Public Member have seen the Staff and Member Discount Discount Booklet. Being a member Handbook of the Trust gives you access to 2011–2013 discounts at lots of local businesses Chief nurse leaves and is one of several benefi ts of membership. For the local for pastures new discounts you will need to show your membership card, but please Brigid Stacey, director of patient experience and chief nurse always check before you buy that for the Trust, has been appointed director of nursing for the the discount is still valid. Shropshire and Staffordshire Local Area Team – a body set up as New discounts or any withdrawn part of the new structure of the NHS. ones will be added to the Brigid left on 1 November and Cathy Winfi eld, currently deputy members section of our web-site chief nurse, will now act as director of patient experience and www.derbyhospitals.nhs.uk, in the Members Zone. If you have chief nurse until a permanent appointment is made. any queries, please get in touch on the usual number.

5 Trust news Get fl u safe, get the jab As winter approaches, it’s time to protect their families and patients from the fl u virus of minutes. Simply contact your GP to yourself and your family, and get fl u safe and that’s why we have been busy running arrange a convenient appointment and get with a free fl u jab. staff fl u vaccination clinics. Last year we your jab. It’s quick, safe and free for those Flu is not just a cold, it is a highly contagious vaccinated over 52% of our healthcare staff, most at risk from the virus. infection which can be a really serious illness which not only protected them and their So, if you know of someone who may be for some people. It doesn’t just affect older families but also our patients. at risk from fl u, do tell them how important people as anyone can catch it. If you’re The fl u vaccine changes every year to fi ght it is that they get protected. By having the pregnant, have lowered immunity or a the latest strains of fl u, so even if you had fl u jab, you are not only helping to prevent long term health condition such as severe a jab last winter you need another one this the spread of fl u but also helping vulnerable asthma, a chest or heart complaint, or year to stay fl u safe. The jab doesn’t contain patients, especially children and expectant diabetes then you should get a free fl u jab the ‘live’ virus so it cannot give you the fl u. mothers. from your GP and get fl u safe. The fl u jab is If you’re in any of the at risk groups, the fl u Don’t wait until there is a fl u outbreak very safe, and it can’t give you fl u. jab is completely free and is a safe way of this winter: contact your GP or practice It’s also important that we protect our staff, protecting you and your family in a matter nurse now to get your fl u jab. Choose well this winter Three We are asking you and your family and If you take regular medication, make friends to think carefully about how you sure you are up-to-date with any repeat rules of access health and medical care this winter. prescriptions, and talk to your local There are a range of NHS services on your chemist or GP about a medicines review, antibiotics doorstep which could help and you don’t which could help you to manage your Make sure you need them? always need to see a GP or go to A&E. health. Along with fl u, most coughs, If you are aged 65 and over or living As many as one in four people who go to colds and sore throats are A&E could have been treated elsewhere in with a long term health condition, 1 viruses which aren’t touched here are fi ve basic questions you can the community or self-treated themselves. ask your GP, community nurse or local by antibiotics. Over-prescribing of As winter sets in we are urging people to chemist, that could help you stay fi t antibiotics is one of the main reasons that make the right choice when it comes to and well: bugs, such as MRSA, have developed. looking after their health. ● Do I need a fl u jab? Please think twice and consider if ● Would a medicines review Always fi nish the course. attending an A&E department is really help me? Unless you are given a one-off necessary and the best option, or whether ● Have I got a care plan/ dose antibiotics take several you may be better seeking advice and help 2 checklist of what to do if I days to work. Stopping the from your GP, Walk-in Centre, the NHS think I’m getting ill, 24 hours a course before it has been completed 111 service (formerly NHS Direct). Your day, seven days a week? can allow some bacteria to survive, and local pharmacist can also provide expert, ● Have I got the right these survivors are more likely to develop fast and confi dential advice and treatment medicines at home to treat resistance. for common complaints. myself if I get a minor illness Of course, in a genuine emergency the such as a cold, upset stomach A&E department will provide the best or earache? Don’t take antibiotics possible care to patients. If you, or a ● Is there any other local prescribed for someone member of your family, have a long term information or support services 3 else. condition, such as diabetes, lung problems available for people with my Different antibiotics work or heart disease, make sure you get your condition? for different types of infection. Also, you seasonal fl u jab – you are particularly at could be allergic risk of developing complications if you Remember keep A&E and 999 services to them, or they catch the fl u virus. Talk to your GP for free for life-threatening and emergency could be information. conditions. out-of-date.

6 Our People Getting creative on the stroke rehabilitation unit

Patients on the stroke rehabilitation unit at moulding clay, creating small tiles and the Royal Derby Hospital are using creative motifs, paper craft, collage work, colouring arts to improve both their physical and in, making fl ags and weaving. mental abilities and to help them relearn Karen Fellows, senior occupational therapist, skills that may have been lost due to their said: “Stroke affects people in different ways patients may face after a stroke, in an stroke. and can have an impact on a person’s mood enjoyable social environment away from the The art activities are being led by the Trust’s and also their memory and concentration. ordinary routine of being in hospital.” occupational therapy team with help and The art group has received really positive These ‘hands on’ art sessions are held once advice from the Trust’s arts charity, Air. A feedback in terms of lifting our patients’ a week and patients on the ward can just range of art activities are held on a weekly moods. It has been a means of delivering drop-in for a short while or stay for the basis in the ward day room, including therapeutic activities for the diffi culties whole two hour session. Young volunteer keeps It’s a our patients entertained family affair For ‘A’ level student, Our volunteers give up their free time to Abubakar Hussain work at Derby Hospitals. They do it because volunteering for they care about people and want to make a three hours every difference, and for one family that certainly week on ward is the case. Don Sharman, his wife Lesley and 405 at the Royal their grandson Luke all volunteer at the Royal Derby Hospital is Derby Hospital. something he loves Don and Lesley have been volunteering for just doing. over three years and help out in the League of Abubakar spends Friends’ tea bars in orthopaedics and A&E as his time interacting well as help run the paper and sweet trolley service around the wards. Their grandson, with patients, Luke Bruckshaw, aged 16, is a pupil at John playing dominoes, Port School, Etwall and helps out in the tea listening to CDs, bar in orthopaedics in the school holidays, reading and talking Abubakar with patient, Sydney Welford working alongside his Grandad. to patients on the ward who may be a little lonely whilst being in hospital. Using these After the evening meal Abubakar spends “I really enjoy being a volunteer and would recommend this to any young person” activities also helps patients who have little time with more relaxing activities, such as said Luke “Not only does it help with my appetite to eat prior to their evening meal. reading and listening to music. communication skills but it also makes me feel I am doing something worthwhile.” Derby Hospitals run a Young and greeting patients. We actively Volunteers Scheme for students encourage our volunteers to bring in age 16 upwards, to gain experience their children and grandchildren. working as a volunteer alongside an So, if you are a volunteer or know of experienced volunteer during their six someone who is, why not tell them weeks summer holiday. Some young about this scheme. You can fi nd volunteers commit to more than just more information online at www. their school holidays. derbyhospitals.nhs.uk or call one of Various placements are offered our volunteer co-ordinators on Derby Lesley, Luke and Don in the tea bar in from offi ce experience to meeting 01332 786148. orthopaedic outpatients at the Royal Derby Hospital

7 Behind the Headlines At the Annual Members’ Meeting in September you told us you would like to know more about our response to some of the health stories which have been in the news nationally. Two signiﬁ cant issues involving patient care at Derby Hospitals have hit the headlines recently. Here in more detail are the facts which lie behind these sensational newspaper headlines:

Late night discharges Back in April, The Times ran a story highlighting the practice discharged from the hospital. of discharging patients from hospital late at night. This In addition the statistics included late data entries for patients article was based on ﬁ gures acquired through a Freedom of who were discharged from wards during the evening before Information (FOI) request made to all acute trusts in England. 11pm. The conclusion was that the data supplied under the Our Trust was featured as the worst performer nationally with FOI request was inaccurate and that it did NOT represent the 8.7% of discharges occurring after 11pm. We immediately true situation. reviewed the information which had been supplied to The We also carried out an audit of patient discharges between Times and we were able to demonstrate that the total number 11pm and 6am and this showed that the actual number of of discharges given in this FOI response included overnight deaths; patients who were on an assessment unit and had discharges taking place at night was 2.64%. not been admitted to a hospital bed; women who had given The way in which we deal with FOI requests is now being birth and had chosen to go home as well as those who self reviewed.

Liverpool Care Pathway In November there was a lot of national media interest in minimal medical intrusion. East Midlands Today had a huge the end of life care programme known as the Liverpool Care response from viewers. A Spondon relative of a Royal Derby Pathway (LCP). The Daily Mail spoke to families who claimed Hospital patient spoke about how the pathway had helped her their relatives had been put on the LCP in the days before their father in the fi nal days of his life and said that the care plan death without their knowledge. was well explained. One man told his story to BBC1’s East Midlands Today The programme reported that the number of patients put on programme, claiming that his mother had been placed on the pathway in the East Midlands was 53% for Nottingham, the LCP without his knowledge before her death at the Royal 37% in Leicester and 27% at our Trust. They also reported Derby Hospital. that Trusts were given fi nancial incentives by the Government Our consultant in palliative medicine Dr Maelie Swanwick to put patients on the LCP as they approached the end of their responded to this, giving an interview to the programme’s life. health correspondent in which she explained the use of the As a result of all the national publicity surrounding the use of LCP in our hospital. the LCP across the NHS, the Government has announced a She said the pathway was used to help give patients who are three month public consultation on its use in hospitals across unable to die at home a comfortable and dignifi ed death with the country.

8 Putting patientsFeature ﬁ rst New services for older people at London Road Community Hospital

At the beginning of December a new rapid and access to the falls service. This early well at home. access service for frail and older people intervention will ensure older people The success of these new services will will open at the London Road Community receive help when they need it and avoid be closely monitored over the next few Hospital. them being admitted to hospital. years and during this time we will also be Run by a team of doctors, nurses and other We have also extended the inpatient looking to voluntary organisations and health professionals this service will be therapy service to ensure patients get the charities who may be interested in working open from 8am to 8pm Monday to Friday rehabilitation and support they need in alongside us to enhance the care, support and will provide timely care and diagnosis order to get home more quickly and to stay and experience of frail and older people.

Pioneering new New Ambulatory Care Centre opens Our new Ambulatory Care Centre has now diagnosis, treatment and test results during treatment for opened at the Royal Derby Hospital. their visit – and will be able to safely return This consultant-led service is designed to home on the same day if appropriate. hand condition provide quicker and more efﬁ cient care to Patients can be referred by their GP or many patients requiring consultation who brought in by ambulance at the request of may not need admission. the GP. Patients cannot access the centre Being seen at the Ambulatory Care Centre directly themselves. means suitable patients will be seen by The Ambulatory Care Centre is based at a consultant and will be able to receive the front of the Medical Assessment Unit.

The Pulvertaft Hand Unit at the Royal Derby Hospital has become the fi rst NHS unit in the Hospitals receive triple excellent Midlands to offer a pioneering new treatment for the hand condition known as Dupuytren’s in annual inspection Contracture. The Trust has received a triple excellent regulation by the Care Quality Commission Dupuytren’s Contracture forces the fi ngers to score for the second year in succession in all and Monitor. The results help to highlight bend towards the palm. This new treatment categories of an annual inspection into the areas for improvement and share best practice consists of a small injection followed by non-clinical aspects of patient care. across healthcare organisations in England. manipulation of the fi nger under local The Royal Derby Hospital and London Road Paul Brooks, assistant director of facilities anaesthetic 24 hours later. Community Hospital were assessed in three management, said: “To receive triple excellent This procedure saves the patient from having categories: environment, food and privacy and status again for our PEAT results is fantastic an operation followed by weeks of intensive dignity. news for Derby Hospitals and highlights that physiotherapy. By avoiding surgery, it is better The assessment was carried out by staff we always put our patients and their safety for the patient and it will save the NHS money from the Trust following methods used for fi rst.”

9 Trust news Celebrations in the eye clinic A tea party was held in the eye clinic in the Kings Treatment Centre at the Royal Derby Hospital to mark the 25th anniversary of the Macular Society. Over 100 patients and their relatives who are or have received treatment for macular degeneration came along. This age-related medical condition affects older adults and results in a loss of vision because of damage to the retina. The event was organised as an informative way of showing patients that being diagnosed with macular degeneration still means they can lead a normal life. Several guest speakers were invited, including Danny Gleeson who spoke about how he was diagnosed with macular degeneration in his early forties. Dr Kostas Gianouladdis talked about diet and nutrition of the eye and Sight Support Danny Gleeson, central region manager, Macular Society, Jacqui Browne, staff nurse, Mr Pankaj Derbyshire demonstrated aides and Puri, consultant ophthalmologist, Elaine Payne, healthcare assistant and patient, Richard Hancock gadgets for the partially sighted. how traumatic sight loss could be. My of more than 1,600 people in the past Patient Richard Hancock from West Hallam treatment has been ﬁ rst class. They’ve eight years. spoke about his experience as a current done a very good job and, as a result, I Mr Pankaj Puri, consultant ophthalmolo- patient and said: “This condition came can still drive.” gist said: “It’s important to have a good on quite suddenly. I looked at a golf Mr Hancock is one of about 700 patients relationship with patients, particularly ball and it appeared square. Although with macular disease being treated at when they are visiting the team so I’d spent a number of years recording the Royal Derby Hospital. Around 250 regularly. We try to give the best possible a local ‘talking newspaper’ for people new patients are seen each year, and it’s service and the staff and patients are like with sight problems, I didn’t appreciate estimated the team have saved the sight one big family.”

Can’t make a hospital appointment?

We know that patients often have appointment. genuine reasons for missing their hospital The text also appointment, like forgetting the date or offers patients misplacing the appointment letter. But not the opportunity telling us they are unable to attend prevents to request a cancellation or rearrange their us from offering the missed appointment to appointment by contacting the hospital someone else. using a number supplied in the text So as a reminder we are now able to text message. We can also send a reminder voice patients before an appointment or send appointment to get in touch with us. message to landlines and, once again, this them a message via interactive voice If a patient’s mobile telephone number is allows the patient to cancel or request a messaging for patients who only have a held on our Patient Administration System different appointment. landline. we can send a free text message to them So, when you next have an appointment, These reminders make it easier for patients approximately seven days before their don’t forget to ask a member of staff about who do need to cancel or change an appointment, and then one day prior to the this service.

10 Our people Celebrations as the Trust scoops national awards The Trust has scooped a number of awards this autumn which show we are leading the way nationally in our approach to patient care. Left: Karen Congratulations to consultant endocrinologist, Dr Paru King and her project Livingston, Director PROCEED (Pre-conception Care for Diabetes) which has won two awards. of Strategic Partnerships, Dr Paru The project aims to improve the health of diabetic women who are planning King, Consultant Endocrinologist, Gino a pregnancy. Distefano, Assistant The project won fi rst prize in the long-term disease management category Director, Strategy & Partnership, Maggie at the 2012 Health Enterprise East Innovation Awards and fi rst prize in the Philbin, TV presenter category ‘Best improvement programme for pregnancy and maternity’ at the Quality in Care Diabetes 2012 awards and was also commended in a second Below: Gino Distefano, Assistant Director, Strategy & Partnership, category ‘Best-cross Organisational Partnership of the Year’. Simon O’Neill, Director of Care, Information & Advocacy services at Diabetes UK and Kryan Farrell, Co-chair of the First Diabetes Clinical Board Dr King said: “Winning these awards for PROCEED will help spread the word about how women with diabetes can seek health advice before they become pregnant, therefore reducing their chances of suffering complications.” ‘First Diabetes’ a partnership between the Trust and a group of local Derby GPs won fi rst prize in the category ‘Best cross-organisational partnership of the year’ and ‘Best Primary and/or Community Initiative’ and was commended in the ‘Best Cross Organisational Partnership of the Year’ at the Quality in Care Diabetes 2012 awards. They are also fi nalists in the Health Service Journal Awards 2012 in the ‘Managing Long Term Conditions’ category.

Mr Amit Goyal, consultant oncoplastic breast surgeon, won third prize in the MedTech category for 3D Surface Imaging in Reconstructive and NHS Leadership Aesthetic Breast Surgery using DigiBreast3D at the 2012 Health Enterprise East Innovation Awards. Award – Quality Bespoke software takes three dimensional images of the breast region which enables surgery for Champion of breast reconstruction to be planned with the the Year correct size and shape of breast implants to give Simon Talbot, Director P3 Medical, Jon Wheat, Senior Research Fellow, Sheffi eld Hallam the best result for the patient. University; Simon Choppin, Sports Engineer, Sheffi eld Hallam University and Amit Goyal, Brigid Stacey, former director of patient Consultant Oncoplastic Breast Surgeon experience and chief nurse, has been Maternity team scoop prestigious MUM award nominated in the ‘Quality Champion’ category. This category is aimed The maternity team were regional winners at the person who has put quality in the National MUM Awards (Maternity improvement at the heart of what they Unit Miracles) after being nominated do to transform patient care. by the family of a premature baby. Sue Bennion, head of midwifery, accepted the “Brigid’s passion, pride and award on behalf of the maternity team at determination to lead by example, a reception at the House of Lords. putting quality at the heart of patient “We called him Conall (which means care, has been embraced by nurses. She strong). He spent 12 weeks in hospital has worked tirelessly to empower staff and came home on Mother’s Day. He is by developing real quality assurance Professor Jimmy Walker, President of Baby Lifeline tools for nursing standards, and has absolutely fi ne but we are so grateful to Training and Sue Bennion, Head of Midwifery the team at the Royal Derby Hospital, and strived to embed a culture of visible NICU who looked after me and my son. It commitment and care could be recognised leadership from Board to ward.” would be great if their work, dedication, publically.” New mum Eleanor Roberts Sue James, chief executive

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12 Feature Unwanted hospital equipment helps disabled people in Uganda

A team of East Midlands doctors, orthotists, physiotherapists and occupational therapists travelled to Uganda as part of a project to supply orthotic walking aid equipment to people who have had polio. Dr Margaret Phillips, clinical associate professor in rehabilitation medicine and registrar Dr Hanan Osman, based at the Royal Derby Hospital Hospitals, were part of this team. Hospitals around the country, as well as orthotic manufacturers, were contacted and asked for any disused or redundant orthotic equipment. The team collected enough equipment to fi ll a garage and this was then shipped out to Uganda. Over 240 patients were waiting to see the team in Uganda, many of whom who were so badly disabled that they shuffl ed in to see them on their bottoms. They left a short while later using crutches and other walking aids collected from hospitals and manufacturers around the UK. The majority of patients had disabilities caused by the childhood disease polio, which has now almost been eradicated in the Western world but the vaccinations remain too expensive for the majority of people in Uganda. There were also patients who had problems caused by old gunshot wounds, road traffi c accidents and disabilities since childbirth. One man, who could barely walk when he arrived, danced after receiving a pair of specially-adapted shoes. Dr Phillips said she was inspired by the resourcefulness of the patients she saw but saddened by the discrimination they faced. She said: “We hope the project will show that giving equipment like this can help people in developing countries.” The patients who were treated will be re- assessed next year when the team returns in June 2013. The project was run in conjunction with Makerere University and the Uganda National Action on Physical Disability www.unapd.ug.

13 Our people Meet our modern matrons The matron’s role at the Trust is key to ensuring: ● The quality and safety of patient care ● Transforming patient pathways ● Visible leaders to staff and patients ● Improve the experience of patients ● Maintain professional standards The uniform has been redesigned to distinguish this role and improve visibility to patients. So next time you visit us here at the hospital, look out for the matrons in their distinctive black and white stripe dresses or tunics with red piping on the collar. Left to right: Anne Denness, paediatrics, Mandy Grogan, community, Jenny Side, cancer, Sally Denman, specialist medicine, Ian Davidson, specialist surgery, Lorraine Hourd, orthopaedics, Lindsey Collingwood, anaesthetics and ICU, Sue Chambers, general surgery and Jane Haslam, obstetrics & midwifery.

Missing from the photograph: Meg Haseldine, rehab medicine, Anna Gray, emergency department and Donna Bird, MAU Are you ready for the Jingle Jog?

How about getting into the Christmas spirit a little early this year and at the same time raise a few pounds for charity? The Jingle Jog takes you on a 5km (3.1 miles) route around Markeaton Park. The fun run is for everyone, adults, children and dogs alike. You don’t have to run, you can walk or jog – it’s up to you! There is a £6 entry fee per person which includes a FREE santa suit for the over 14’s.

You can register online at www.derbyhospitals.nhs.uk/ charityevents or call Derby Hospitals Charity on 01332 786445. Over the past three years over 800 Jingle Joggers have raised almost £30,000

14 Our People Our Pride of Derby winners

Patients, visitors and staff have been busy again sending in their nominations for those members of staff who go the extra mile for their patients or colleagues. Every three months all nominations are judged and winners in the following categories are chosen: ‘Best frontline member of staff’, ‘Best behind the scenes member of staff’, ‘Best Team’ and Best Manager. The winners from these nominations are then presented with their awards at the public Board of Directors meetings. The well deserved winners receive a personalised certifi cate from chief executive, Sue James, which they can display in their wards and departments. Keep an eye out for these certifi cates when you visit us next. Our winners are: Do you know a member of staff or team at Derby Hospitals Best frontline member of staff that has gone that extra mile? Cheryl Byre, housekeeper on ward 401 The Pride of Derby Awards are open all year round. It’s really simple to nominate a member of staff or team that has gone the Cheryl was nominated by a relative. Cheryl always fi nds time extra mile. You can fi nd nomination forms in various locations to listen and chat to patients and she gives the same care to across the hospitals, and you can post your nomination in the everybody on the ward as well as showing enormous empathy to comment box. Alternatively complete an online voting form at both patients and their families. www.derbyhospitals.nhs.uk/pride. “Cheryl made such a huge difference both to my mother-in-law’s care and peace of mind. She is not only willing to go the extra mile but as many extra miles as are needed and always with unfailing kindness, calm, sensitivity and cheerfulness.”

Best behind the scenes member of staff Grace Pearn, clinical team leader in physiotherapy Grace was nominated for this award for her contribution at the ‘Staff Family Fun Day’. She set a precedent for the future and ‘Got CHARITY it Right First Time’. “Grace is passionate, tireless and selﬂ ess.” CHRISTMAS Best Team Ward 305 The ward was nominated by a relative for their commitment to TREE patients above and beyond their call of duty. The staff caring for a patient with profound physical disabilities took the time to get to know him and also spent time talking and listening to him as well SALE as sharing a joke or two with him. At the Royal Derby Hospital Car Park “My husband and I were both so impressed by them, particularly Access from Royal Derby/Aldi Island at a time when we are being told that nurses do not have time for Friday 7th, Saturday 8th, Sunday 9th December, 2012 the humanitarian side of their job.” All Proceeds to Charity.

Last year, we raised over £9000 ALL of which was distributed Best Manager amongst worthwhile causes locally and internationally. Tracy Orlandi, head of occupational health THANK YOU TO EVERYBODY WHO HAS Tracy has single handedly reshaped and re-energised the health SUPPORTED US OVER THE YEARS and well-being agenda. She personally goes that extra mile – running ﬁ tness classes in her own time for staff enhancing their PLEASE SUPPORT US AGAIN THIS YEAR! health and motivation. For further information please contact: Rob Corby 07766 941214 “Tracy does all of this with an absolute focus on the patient and Rotary Club of Etwall & Hilton how a healthier, motivated workforce provide better patient care”

15 Healthy lifestyle Nature’s health store No 21: Cranberries History: Cranberries were fi rst used by Native Americans, who discovered the wild berry’s versatility as a food, fabric dye and healing agent. The name cranberry derives from the Pilgrim name for the fruit, craneberry, so called because the small, pink blossoms that appear in the spring resemble the head and bill of a Sandhill crane. Health value: Cranberries are rich in phyto-nutrients (naturally derived plant compounds), antioxidants, which are essential for all- round wellness. The berries may offer protection from tooth decay, urinary tract infection, and infl ammatory diseases. Special quality: The berries are a good source of many vitamins like vitamin C and minerals like potassium. How do we like them: About 95% of cranberries are processed into products such as juice drinks, sauce, and sweetened dried cranberries. The remaining are sold fresh to consumers. Many cocktails, including the Cosmopolitan, are made with cranberry juice. Didn’t know that: Cranberries were used to fi ght off scurvy.

Poetry in the MacMillan Waiting Room Coffee Local poet Mike Wilson visited the to read, write and remember poems. Morning A big thank you to everyone who came Macmillan unit over the summer, and spent Many older people remember poetry from along to the Macmillan coffee morning time with patients and staff, reading and their childhood, and can often recall and for a cup of coffee and a slice of cake. writing poetry to encourage discussions and recite favourite verses when many other reminiscences, as well as encouraging them memories have begun to fade. The project We raised an amazing £1,230. used this as a starting point which then generated a wealth of words on the subject of heroes, and brought back some stories of Brian Clough, the Queen, Churchill and other wartime leaders; and of ‘unsung’ POETRY heroes. This gave rise to some beautiful and in the heartfelt poems about friends and relatives, carers and of course about our hospital WAI TING staff. ROOM All this work has now been put together for VOLUME 8 ‘Poetry in the Waiting Room’ and has been THERE IS POETRY IN THE EVERYDAY WORDS distributed around the wards and waiting OF EVERYDAY LIFE areas. The poems speak of laughter and tears, life, love and devotion, illness and the calm, the respite and the normality that coming to the Macmillan unit brings. This publication and the workshops that created it have been funded by Toyota Charitable Trust. A big thank you to theToyota Charitable Trust for funding the publication and the workshops.

16 International Hotel 288 Burton Road Derby

Seasonal A La Carte Menu using fresh and local ingredients. Dine 7 days a week in a relaxed atmosphere.

Group bookings welcome Ideal for any special occasion; Christmas, Valentines, Mothers/Fathers Day 01332 369321 www.international-hotel.co.uk

Autumn 2011 Winte r 2011/20T12 he magazine fo r Trust Members The magazine fo Spring 2012 r Trust Members

The magazine for Trust Members

To advertise in Inside... Memb Inside..ers Jenny and Pe vis . ter Wood it the renal dialys Listening in o is unit… ﬁ nd ou to mn osoreu nods … Inﬁ nd out n page 7 sidAe .t. .more on page 8 night of winners SecOounrd P driialysis caravan Hreidlpein ogf tDoe crbhya for renal patients nge young lives future issues of Award winning Act FAST g midwife Two new time pieces

interactions Autumn 2011. indd 1

interactio ns Winter 2012.indd 1

iinteranteractionsctions SprinSpring 20122012 i d.indd 1

26/3/12 13:47:42

please call Kirstin Grifﬁ ths on 07725 252622 [email protected]

17 Little Explorers Nursery Broomfield Hall, Morley, Ilkeston, Derby DE7 6DN Hair & Beauty Salons A unique 54-place nursery, set in the picturesque grounds of the historic Broomfield hall. We provide high-quality care for children aged from three months to five years. Clubs for older children also run during At SENSI our friendly team of stylists and beauty the school holidays. Our ethos is centred around the fantastic outdoor therapists can spoil you with a superb array of hair surroundings at Broomfield Hall. The curriculum will involve Forest School sessions in the woodland areas of the site, gardening and helping with and beauty treatments. the production of local produce in the Food Hub and much more. SENSI salons use GHD Straighteners, Dermalogica Skin Care and Wella SP Hair Products. The salon at The Roundhouse is a Wella Centre of Excellence. SENSI operates in partnership with the Francesco Group. Francesco is the fourth largest hairdressing company in the UK running 31 salons throughout the Heart of England.

To book an appointment call one of our salons on: SENSI Ilkeston: 0115 849 2014 Field Road, Ilkeson, DE7 5RS

SENSI The Roundhouse: 01332 387 474 The Roundhouse, Pride Park, DE24 8JE

Facebook.com/sensiderby For further information, please contact Su Wall email: [email protected] or call: 01332 836620

Wedding Fairs for Spring 2013

MAKENEY HALL HOTEL – DE56 0RS 20th January SUTTON BONNINGTON HALL – LE12 5PF 3rd March PRIDE PARK STADIUM – DE24 8XL 10th February THORESBY COURTYARD – NG22 9EP 10th March DODDINGTON HALL – LN6 4RU 17th February BUTTERLEY GRANGE – DE5 3QY 24th March KELHAM HOUSE – NG23 5QP 24th February TISSINGTON HALL – DE6 RA 7th April Free goody bags & free wedding magazines for all visitors

Admission to all shows are FREE (except PRIDE PARK STADIUM, which is £3.00 admission and includes a free fashion show.)

www.whitemedialtd.co.uk Telephone 01246 541906

18 Competition We need your help?

You will have read in Justine’s column on page 3 about Newsletter name this being the last edition of Interactions, but don’t worry a new merged membership and staff newsletter will be Name with you in early March 2013. Address Members will receive the newsletter three times a year and it will contain lots of information about the Trust and also about membership. However, we haven’t got a name yet, so would love to hear from members with their suggestions.

All you need to do is send in your suggestion on the form by no Phone later than 31 January 2013. Email address

Send your entry to: Summer 2012 Spring 2012 Winter 2011/2012 Autumn 2011 The magazine for Trust Members The magazine for Trust Members The magazine for Trust Members The magazine for Trust Members Interactions Competition Trust HQ Level 5 Royal Derby Hospital Uttoxeter Road Inside... Inside... Inside... Members Jenny and Peter Wood Inside... Listening in on sounds … visit the renal dialysis unit… Derby Our Pride of Derby winners – read more on page 7 Second dialysis caravan ﬁ nd out more on page 8 ﬁ nd out more on page 7 Memories in the Reminiscence Room for renal patients A night of winners Improving access for the visually impaired Act FAST Our Pride of Derby Helping to change young lives DE22 3NE Two new time pieces Award winning midwife

interactions Summer 2012.indd 1 3/8/12 15:29:20 interactions Spring 2012.indd 1 26/3/12 13:47:42 interactions Winter 2012.indd 1 26/1/12 16:14:17

Last issue’s winner: Congratulations to John Astin from Willington who won the Family Fun Day out at Swadlincote Ski Centre. Ask your friends to join the Hospitals Trust

Please complete in BLOCK CAPITALS in black ink Title First name Surname With over 10,500 members, Derby Hospitals Address NHS Foundation Trust is one of the most successful in the country. If you’re already a member, help us to increase our numbers by telling your friends Postcode Date of Birth Phone No about the benefi ts of joining. Say that Email address Ethnicity they’ll be able to have a voice in the running I apply to join the Derby Hospitals NHS Foundation Trust and agree to be bound by its rules of Derby’s hospitals and they’ll be kept informed of developments. Signature Membership costs you nothing and makes Data will be stored and processed in accordance with the Data Protection Act. no demands on your time. You’ll receive a Post to: Freepost RSAC-BHJY-XCSK free copy of Interactions, shopping benefi ts Derby Hospitals NHS Foundation Trust through the members’ discount scheme and Membership Offi ce, Trust Headquarters - Level 5 you’ll be invited to talks and presentations. Royal Derby Hospital Most important of all is that you can make Uttoxeter Road your voice heard. Derby DE22 3NE (No stamp required)

19 Your guide to Derby Hospitals NHS Foundation Trust Chaplaincy Royal Derby Hospital Contact: (01332) 789500. For urgent calls please ask the switchboard to bleep the chaplain. 01332 340131 Membership If you wish to become a member and support your local hospital London Road Community Hospital please contact the Membership Offi ce on Telephone: (01332) 786896 01332 265500 Email: [email protected] Request a membership form by writing to: Patient Advice and Liaison Service (PALS) Freepost RSAC-BHJY-XCSK PALS can help patients and their carers with: Derby Hospitals NHS Foundation Trust Membership Offi ce sINFORMATIONANDADVICE Trust Headquarters - Level 5 sCONCERNS sCOMPLAINTS Royal Derby Hospital sACCESSTOSERVICES Uttoxeter Road sSPECIALNEEDSREQUESTS Derby DE22 3NE Freephone: 0800 7837691 Patient Partnership Email: [email protected] Securing patient feedback, learning more about patients’ experiences and identifying good practice and areas for improvement. Located: Main entrance, Royal Derby Hospital opposite Costa Coffee. Telephone: (01332) 786346 Interpreting Service Email: [email protected] If you require an interpreter, please let us know as soon as you receive Fundraising your appointment. If we know in advance, we can arrange to have Derby Hospitals Charity is registered charity no 1061812. If you would someone available. Telephone: (01332) 783475 like to make a donation or raise funds for the hospital please contact Email: [email protected] the fundraising offi ce on Telephone: (01332) 786445 or [email protected] Email: [email protected] Voluntary Services Comments and Suggestions If you would like to be involved in voluntary work at the hospital There are comment boxes located around the hospitals in wards during your spare time, please contact Voluntary Services. Telephone: and departments and at the main entrances. Ideas and comments (01332) 786148, or 783023 for Nightingale Macmillan volunteers. generated through this feedback mechanism will help the Trust to Communications and Public Relations improve its services and share good practice across the hospital. For media and all other enquiries which cannot be addressed by any of the above parties, please contact the Communications Offi ce on (01332) 785770. Email: [email protected]

The main entrance at the Royal Derby Hospital

If you need an interpreter to help you with this information or for an appointment at Derby Hospitals please call 01332 783475 or 01332 265500 ext 4617.