The Technik Group Magazine 4.2019 July/August

Aircraft Services Building bridges Expanding services in South Africa

Digital Fleet Solutions “We share the success” How SWISS benefits from AVIATAR

Engine Services All geared up Significantly expanded APU support

Innovation and technology The future in store Leading in the digitalization of spare parts logistics

2 | Content Lufthansa Technik Connection 4.2019

Aircraft Services 6 • Lufthansa Technik in South Africa: 6 Building bridges for the region

Innovation and technology • Digital warehouse: 10 What the future holds in store • Additive Manufacturing Center: 14 Building bridges The added value of AM The company is stepping up its activities in South Africa, Original Equipment Innovation meeting the demand for competitive MRO services. • New voice control feature: 12 to hear you! • Patient Transport Unit: 22 “The future in store” Next-generation intensive care Lufthansa Technik is becoming the innovation Digital Fleet Solutions leader in the digitalization of spare parts logistics. • Interview with Marcus Di Laurenzio: 16 “We share the success” • New website: How airlines 17 benefit from AVIATAR

Component Services • Skeyos market place: 18 New parts trading module

Customer portrait 10 • Airways: 20 Optimum support all the way

Engine Services • Expanded APU support: 24 All geared up

Events • MRO BEER review: 27 Growth in region continues

Categories • News 4 – 5 “We share the success” • Personalities 13 • Events 27 Marcus Di Laurenzio from SWISS Technics talks • Products and services 28 about the benefits of AVIATAR in daily operations. 16 • Contacts 30

All geared up Lufthansa Technik Connection Due to the significantly higher demand, Lufthansa is a complimentary information service for ­Lufthansa Technik’s family and friends. Technik has expanded its APU support considerably. ­Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Rebecca Kleinebekel · Database management Editorial production Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG 24 Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 4.2019 News | 3

Dr. Ursula von der Leyen, Federal Minister of Defence (center); Lieutenant General Ingo Gerhartz, Chief of German Air Force (right), and Dr. Johannes Bussmann, CEO of Lufthansa Technik A new eye in the sky

Lufthansa Technik delivered one of the most modern observation aircraft for Open Skies missions to the German armed forces. The converted ACJ319 aircraft will fly missions within the framework of confidence-building measures. The project was concluded on schedule and within budget.

n an official ceremony on 21 June, Luft- Dr. Johannes Bussmann, Chairman of the mental alterations of the aircraft’s structure. hansa Technik handed over the Airbus Executive Board of Lufthansa Technik. As Three Supplemental Type Certificates were I ACJ319 (see Connection 6.2018) to the the general contractor and system integra- required for the approval: one each for the German armed forces in the presence of tor for the aircraft conversion, Lufthansa modification of the structure, the camera Dr. Ursula von der Leyen, Federal Minister Technik played the leading role in the con- windows in the fuselage and the modifica- of Defence, and Niels Annen, Minister of struction and the development of suitable tion of the cabin and cockpit. The aircraft, State at the Federal Foreign Office. Niels solutions in cooperation with more than a which can also be used for medical and Annen pointed out the importance of the dozen industrial partners. conventional passenger transport, will be project: “The Treaty on Open Skies is an During a 26-month layover at the Luft- approved by both civil and military aviation indispensable pillar of arms control in the hansa base in Hamburg, the authorities. Before it can be used for OSCE area. We are committed to ensuring was first given a complete overhaul and observation flights over other state parties, that it continues to work despite some diffi- then received more than 150 modifica- it must be accredited by all member states. culties and is fully implemented by all par- tions, ranging from the implementation of Other countries will then also be able to ties. We want to strengthen the Treaty on minor airworthiness directives to funda- rent the aircraft for their mission flights. Open Skies. That is why I am delighted that Germany is once again providing its own modern aircraft for overflights.” The A319 received more than 150 modifications, “I would like to thank our customer, the including fundamental alterations to the aircraft’s German armed forces, as well as our many structure. industrial partners for their excellent coop- eration on this formidable integration task and wish the German armed forces every success with this very special aircraft,” said

Watch the video to find out more about the conversion by Lufthansa Technik as general contractor and integrator. 4 | News Lufthansa Technik Connection 4.2019

Ready for A220 VIP completions

VIP & Special Mission Aircraft Services // As the first VIP aircraft services provider in the world, Lufthansa Technik is ready to offer cabin completions for the Airbus Comprehensive A220. The company has already devel- support for Red Wings oped a first VIP cabin interior concept. Part of this concept was showcased for the first time on this year’s European Busi- ness Aviation Conference and Exhibition the cabin interior envisaged by Lufthansa (EBACE) in Geneva. The full concept will Technik’s designers for the be unveiled during the Monaco Yacht calls for a reduction to the essential, there- Show in ­September. by cleverly and discreetly integrating latest The spacious SkyRetreat concept will cabin technologies, from 4K roll-up dis- feature a totally new and unconventional plays and smart touch surfaces to a totally design approach. As a consequence, unique observation lounge to be revealed in the coming months. “Our SkyRetreat concept makes optimum Engine Services // Russian carrier Red use of this spacious cabin, and its technical Wings Airlines has contracted Lufthansa features will provide our customers with a Technik to provide extensive support for its Geneva whole new sense of space and a unique growing Airbus narrowbody fleet. Under a travel experience,” states Wieland Timm, six-year contract for engine maintenance Senior Director Sales VIP & Special Mission services and ten-year contract for Aircraft Services at Lufthansa Technik. gear overhaul services, Lufthansa Technik Besides the VIP completion capabilities, will maintain the support of the Moscow- Lufthansa Technik already supports the based airline’s fleet of currently eight Airbus A220 family with a comprehensive www.lufthansa-technik. ­Airbus A320s and four A321s. com/skyretreat portfolio of MRO services. // Starting in summer 2019, Lufthansa Technik will support the IAE V2500 and CFM56-5B engines of Red Wings’ Airbus fleet with its full range of engine services including engine condition monitoring Iacobucci to build »chair« (ECM). For each of the currently 24 Hamburg engines, a shop visit is planned for the Original Equipment Innovation // Luft- Iacobucci, President duration of the contract. Lufthansa Technik hansa Technik and Italian aircraft interior and CEO of Iacobucci will also maintain the landing gears of specialist Iacobucci HF Aerospace have HF Aerospace. “It also Red Wings’ A320 and A321 fleet on a reached an agreement on the integration offers innovative solutions fixed price basis over the next ten years. of »chair« into Iacobucci’s cabin seating for first class airline cab- The agreement between Red Wings portfolio. After completing an optimization ins. We are excited and proud to have Airlines and Lufthansa Technik will also of the mechanical design, Iacobucci been selected to bring the much-awaited cover four additional A320 family aircraft is ready to build and distribute »chair« to product to market. »chair« is a perfect scheduled for delivery in summer 2019. // VIP and commercial aircraft customers extension for our comprehensive cabin around the world. A first fully functional product portfolio and will enable us to »chair« seat was presented at EBACE offer an optimal seating solution to almost 2019 and work has already started for an any VIP cabin completion project Moscow undisclosed VIP launch customer. on the market today.” // The »chair« seat design is ETSO-certified (European Technical Standard Order) for 9g and 16g and can hence be installed in any cabin based on narrowbody or widebody aircraft. “To our experienced seating experts, Lufthansa Technik’s »chair« is one of the most advanced VIP aircraft seats available to date,” stated Lucio Lufthansa Technik Connection 4.2019 News | 5

Better serving A350 fleets in Asia

Component Services // Honeywell and Lufthansa Technik will heighten their col-

laboration on Airbus A350 maintenance, Singapore repair and overhaul services in the Asia Pacific region. Lufthansa Technik will act as a licensed component repair center and exclusive global asset service pro- vider in Asia Pacific for more than 200 Honeywell shipped components onboard flight-hour based “nose-to-tail” asset the A350. Greater accessibility to services, availability solutions. Lufthansa Technik parts and best-in-class engineering has four years of operational experience support will help A350 operators in the with more than 2,000 repairs completed region maximize operation of their aircraft across the entire fleet of A350s in opera- through improved fleet availability and tion. It currently provides direct service readiness. for more than twelve in-service A350 Honeywell and Lufthansa Technik have fleets, including seven operators in Asia been working together to provide A350 Pacific under exclusive contract, repre- Stay up to date! operators with maintenance, repair and senting more than 200 aircraft in service overhaul services since the aircraft first or on order. // Customer newsletter // Lufthansa entered service in late 2014. Through this ­Technik’s online customer newsletter strengthened partnership, A350 oper- Connection Flash supplements our ators in Asia Pacific will receive ­popular ­bi-­monthly Lufthansa Technik quicker access to Lufthansa Group ­Magazine Connection with first- Technik’s in-house services, hand news on innovative technologies including single-component and developments, new services and MRO or more integrated offers, and future events. //

For more information: www.lufthansa-­technik. a350.lufthansa-technik.com com/­newsletter

XEOS gains authority approval

Engine Services // The engine services later on also the GE9X. The joint venture joint venture XEOS was granted the Part partners have invested some 250 million 145 approval by Germany’s Federal Avia- euros in the new engine overhaul facility in tion Office (LBA). The respective LBA audit the Legnica Special Economic Zone in for EASA approval also included aspects Środa Śląska in southwestern Poland. The of the FAA approval which was granted factory will eventually have a workforce of only shortly afterwards. This allows XEOS around 600 employees. In addition to dis- to support customers requiring a Dual assembly and assembly of engines, XEOS Release as per EASA and FAA regulations will also have its own engine test facility combined. beginning in 2021. //

Środa Śląska XEOS – a joint venture company between Lufthansa Technik (51 percent) and GE Aviation (49 percent) – opened for busi- ness in April 2019. It operates a state-of- the-art engine service center for the new- est GE aircraft engines: the GEnx-2B and www.xeos.aero 6 | Aircraft Services Lufthansa Technik Connection 4.2019 Photo: Fotolia.com – HandmadePictures Photo: Fotolia.com Lufthansa Technik Connection 4.2019 Aircraft Services | 7

Building bridges for the region

Lufthansa Technik has decided to step up its activities in South Africa in order to meet the growing demand for regionally available MRO services at an internationally competitive standard. Following an initial comprehensive contract, further projects are now in the pipeline, including the transfer of know-how and the training of personnel.

he aviation industry in the South African carrier that belongs to South African Air- region is about to enter a new era. But to ways Group and operates a fleet of 14 overcome the obstacles involved, the mainte- Pretoria 737 NG aircraft with CFM56-7B engines. T Lanseria nance industry will have to undergo a sustainable As part of a full-service contract running until realignment. At present, airlines in South Africa are Johannesburg 2025, Lufthansa Technik overhauls these affected by one problem in particular: The mainte- Durban engines at its shop in Hamburg. Low-cost carrier also relies on technical ser- nance, repair and overhaul services that are available Port Elizabeth locally do not allow them to keep their own product com- vices from Hamburg. For its fleet of up to eight 737 NG petitive. This is primarily due to inadequate aircraft Cape Town aircraft, it has signed a long-term Total Component availability. “The maintenance methodology in South Support (TCS®) contract, including the supply of con- The Republic of South Africa is rather outdated,” says Erik Venter, CEO of Africa comprises the sumables and expendables (C&E) materials. And the (see full interview in Connection 1.2019). southernmost tip of the contract that was just signed with Comair is also not “It is the maintenance organizations that typically continent. It covers a the first technical support Lufthansa Technik has total area of 1.2 million determine when the operator can use the aircraft for km² and has a popula- provided to the South African carrier. commercial purposes.” tion of almost 60 million overhauls for the 737 NG fleet are also under contract That is why Lufthansa Technik decided to leave a people. The country’s at Lufthansa Technik Landing Gear Services UK. capital is Pretoria. first visible footprint in the region by concluding an agreement with Comair for the provision of technical Cooperative approach operations management, among other things. “Lufthansa Technik has a much more advanced approach to main- Lufthansa Technik Maintenance International is the first tenance,” says Erik Venter, explaining the decision to foreign maintenance company to establish a line main- outsource MRO services to the global MRO provider. tenance organization in South Africa. The company is “By bringing Lufthansa Technik to South Africa, we are once again following its philosophy of cooperation. taking a big step forward. I’m sure this way of working “As Lufthansa Technik, we would also like to contribute will soon spread to other airlines in South Africa and to the transfer of know-how to South Africa. We are become standard practice.” committed to enabling more efficient MRO services to South Africa,” explains Robert Gaag, Vice President Promising footprint Corporate Sales EMEA at Lufthansa Technik. He is convinced: “Cooperating with local expertise and local The contract with Comair is only the first step on the way partners, Lufthansa Technik’s broad spectrum of main- to further expansion in the region. Lufthansa Technik tenance services for Airbus, Boeing, Bombardier wants to make a decisive contribution to the develop- ment of the African aviation industry, with a focus on providing reliable MRO services for end customers, i.e. I believe that there is a lot of the airlines. potential for Lufthansa Technik to The MRO provider already has a number of major become one of the key players. contracts with South African customers. Among them “ Erik Venter, CEO of Comair is an engine contract with Airlines, a low-cost 8 | Aircraft Services Lufthansa Technik Connection 4.2019

The CFM56-7B engines of the Mango Airlines NG fleet are overhauled in Hamburg.

Elmar Conradie, CEO of Safair (right), shaking hands with Andreas Liagos, Corporate Key Account Manager, Corporate Sales EMEA of Lufthansa Technik, after signing a Total Component Support (TCS®) contract covering the airline’s Boeing 737 NG fleet.

and Embraer aircraft will contribute to more competitive Comair and other future customers, further line main- and reliable aircraft operations in this region of the world.” tenance stations are planned at all major airports in the To achieve its goal of autonomous operations, region, starting with Durban, Lanseria and Port Elizabeth. ­Lufthansa Technik tries to deploy local staff wherever possible. And it has largely succeeded in doing so at DOA approval the new line maintenance operation: 40 of the 45 employees are well-qualified local mechanics with Lufthansa Technik is currently in the process of obtain- extensive experience. They are now receiving further ing a Design Organization Approval (DOA) from the training to familiarize themselves with Lufthansa SACAA, which will allow it to carry out repairs beyond Technik’s processes and standards. The aim is to the procedures described in the manuals. This relates ensure that they work even more efficiently and pro- to two main matters: The first is the repair of structural ductively so as to meet the airlines’ need for state-of- damage outside the limits of the Structural Repair the-art performance. Manual (SRM). For this purpose, repairs are to be At the same time, the shops are being provided developed and approved locally. At the same time, with all the tools and materials needed to work properly. repairs that are already available can then also be The base in Johannesburg and the line maintenance used in South Africa. station in Cape Town have been already certified by With the DOA, Lufthansa Technik will be able to the South African Civil Aviation Authority (SACAA) and raise locally available services to a standard previously are in operation. To provide optimum conditions for unattainable in the country. Because repairs can be Lufthansa Technik Connection 4.2019 Aircraft Services | 9

Lufthansa Technik’s cooperation with Comair provides both the Kulula and brands of Comair with state-of-the-art technical services.

About Comair Limited // Comair Limited was founded in 1946 and has its main base at O.R. Tambo Airport, Johannesburg, South Africa. The airline has been operating local and regional flights within Southern Africa under the British Airways livery since 1996.

+ Headquartered in Johannesburg + Operates under the two brands British Airways and kulula.com + The fleet currently consists of 26 Boeing 737 aircraft. + Destinations in South Africa, sub-Saharan Africa and the Indian Ocean islands

About FlySafair

// FlySafair is a domestic low cost carrier The first local facility operating in South Africa. Flights are avail- of Lufthansa Technik able between O.R. Tambo, Lanseria, Cape Maintenance Interna- Town, Port Elizabeth, George, East London tional in South Africa was officially opened and Durban. on 22 May 2019. + Operations are headquartered at O.R. carried out faster and more efficiently, this is a powerful Tambo International Airport, South Africa. tool for increasing aircraft availability. Customers thus + The fleet currently consists of Boeing benefit from added value that was simply not obtainable 737 NG and Classic aircraft. before. The same is true of the second important matter related to the approval as a design organization: It will considerably simplify the retrofitting of cabins – another major aspect of improving the performance of airlines. About Mango Airlines “I believe that there is a lot of potential for Lufthansa Technik to become one of the key players in the field of // Mango Airlines SOC Ltd. is a South maintenance services – both for small airlines in this African ­low-cost airline based at O.R. region and for international carriers that fly here,” says Tambo International Airport near Johan- Erik Venter. “We will benefit from more efficient mainte- nesburg. Mango is a subsidiary company nance processes and our aircraft spending less time on of national carrier . the ground.” + Headquartered in Johannesburg + The fleet consists of 14 Boeing 737-800 Andreas Liagos aircraft Corporate Sales EMEA Phone +49-40-5070-4851 + Destinations in South Africa and [email protected] Tanzania 10 | Innovation and technology Lufthansa Technik Connection 4.2019

atio ov n b n y In

L u k i ft n ha h nsa Tec What the future holds in store

With a committed and future-oriented team and its now firmly established digital warehousing program, the Lufthansa Technik Group is well on its way to becoming the innovation leader in the digitalization of spare parts logistics for aircraft.

igitalization is also a key issue in logistics, with high of maturity in many projects,” says Dr. Harald this business facing a decisive shift. Lufthansa Kolbe, Head of Digital Innovation at Lufthansa Technik D Technik Logistik Services, the aviation logistics Logistik Services. “In addition to the immediate benefits specialist under the umbrella of Lufthansa Technik, has of more efficient internal processes, digitalized ware- been undergoing a digital transformation for several housing will lead to more cost-effective and more years already. As in the MRO provider’s other sectors, ­flexible logistics services in the future.” Customers can the first important step is to digitalize core services – already notice this when it comes to processes with in the case of logistics, this applies to transportation high priority, such as the processing of urgent inquiries. and warehousing. Both of these central business seg- ments are part of the company’s digitalization pro- Increased efficiency, reduced workload gram. On its way to offering a digital warehouse, Luft- hansa Technik Logistik Services follows its innovation All measures to automate and digitalize warehousing roadmap and has already initiated and implemented are focused on people. Lufthansa Technik Logistik a number of projects (see also Connection 2.2018). Services has introduced many innovations to optimally “We have made a good name for ourselves with support and ease the workload of its employees in our digital warehouse program and have reached a their daily routine processes. This is especially true for Lufthansa Technik Connection 4.2019 Innovation and technology | 11

On its way to offering a digital warehouse, Lufthansa Technik Logistik Services has already ­initiated and implemented a number of projects.

Many innovations are designed to optimally support and ease the workload of the logistics experts in their routine processes.

physically demanding and time-consuming work. At Lufthansa Technik Logistik Services, a team of Following an automated storage rack system and an around 25 employees is focused on the implementa- autonomous transport system, the first automated tool tion and further development of the digital warehouse crib system has now been introduced at the site in program – a program for which the company was Munich, Germany. This has not only increased tool awarded the Lufthansa Group Innovator Award in 2018. availability for the mechanics on site but also relieved “The tangible benefits extend beyond more efficient the logistics employees. Mobile processes lead to processes. You just have to look at the market to see more flexibility, and paperless processes save time what can be achieved through digital transformation. and increase data quality. That is why the logistics In the course of ongoing digitalization, the corre- subsidiary of Lufthansa Technik is introducing new sponding digital capabilities in logistics play a vital role digital assistance systems. Whether data gloves with in making new maintenance services possible, for an integrated scanner, displays on the forearm or example automated processes triggered by the use of printers on the belt – smart wearables support predictors,” says Harald Kolbe. “So there’s still a lot of employees in their work, give them more freedom and potential that we want to exploit. If we continue to do help prevent input errors. What’s more, processes are this as successfully as we have done so far, then we becoming increasingly paperless. Intelligent data are well on the way to becoming the innovation leader analysis is used to improve human resources, priority in spare parts logistics for aircraft.” and capacity planning and further reduce throughput times for goods. A specially developed machine learning algorithm recognizes patterns and dependen- Dr. Harald Kolbe cies in the data and derives suggestions for the use of Head of Digital Innovation Lufthansa Technik Logistik Services resources. This leads to more accurate forecasts and Phone +49-40-5070-64084 comprehensive planning security, also for employees. [email protected] 12 | Original Equipment Innovation Lufthansa Technik Connection 4.2019

With the voice control feature for »nice«, Lufthansa Technik is fulfilling the wish of many own- ers to transfer their home experience with such systems to the aircraft so that cabin settings and the entertain- ment program can be controlled simply by their own voice.

Nice to hear you!

Convenient operation just like at home in the living room: Lufthansa Technik is developing a new voice control ­feature for its »nice« in-flight entertainment and cabin management system on board of business jets.

ights on,” “music down” or “start video”: commands to select content, switch cabin light Voice control is a trend that is becoming scenes and start specific applications, is already “L more and more widespread. Passengers being tested. want to be able to use the same functions on board The voice control function is integrated into the of business jets that they are accustomed to from »nice« app and works for the »nice« system. The voice More information on their voice control systems at home. That’s why a assistant is activated by the touch of a button in the the »nice« system: team at Lufthansa Technik’s Original Equipment app. It therefore doesn’t “listen in” permanently, but www.nice-system.com Innovation (OEI) division is developing a voice control only when needed – an important criteria for passengers system that can be used to operate the »nice« in-flight on business and VIP jets. “Our voice control solution entertainment and cabin management system – this works offline and thus also on business jets where new feature has been given the name “nicechat”. an internet connection is a very cost intensive factor. This means there are no costs for broadband, even Smart assistant on aircraft already equipped with the internet,” systems engineer Fabian Guenther explains. “Using different remote controls on an aircraft and trying out different user interfaces can be a nuisance Control through voice commands for passengers,” says Katrin Scheibner, project ­manager at OEI. “It’s easier and more familiar to The first customer has already shown interest in inte- use voice control.” The first prototype, containing grating this feature into an aircraft and has purchased Lufthansa Technik Connection 4.2019 Personalities | 13

MATTHIAS GRUBER has taken over the position as CEO of Lufthansa Technik Budapest. He started his professional career training as an air- craft mechanic at Lufthansa Technik in Munich. Later, he worked as a maintenance bay and project man- Have a nice flight! ager in Frankfurt before being appointed head of the maintenance stations in Dresden, Nuremberg // »nice« (Networked Integrated Cabin Equipment) and Leipzig. Matthias Gruber continued his enables effortless management of various sophisti- ­academic training with a professional bachelor in cated cabin systems on business jets and VIP aircraft aeronautical engineering and operations (CCI) and of all sizes. The modular and highly flexible in-flight business administration studies. entertainment (IFE) and cabin management system In 2014, he was appointed as Head of Production (CMS) is based on Ethernet (IP) and includes Line at Lufthansa Technik Maintenance Interna- ­functions such as video, audio, lighting and internet tional and later as Head of ­Production Line Mainte- connectivity. The certified »nice« system was first nance Short Range in Munich. Before his latest installed on an aircraft in 2003 and has since been promotion, ­Matthias Gruber was Senior Director delivered to customers more than 1,000 times. Line Maintenance German Stations at Lufthansa The latest generation is the fiber optic-based Technik in Frankfurt. // »nice Touch« system developed exclusively for the ­Bombardier Global 7500 aircraft type. // KONSTANTIN STATHOPOULOS is the new Senior Director Corporate Sales Northeast Asia. He succeeds Benjamin Scheidel, who has been appointed as President and CEO of Lufthansa Technik Shenzhen. With a qualification as aircraft engine mechanic and a degree in international business management, Konstantin Stathopoulos joined the Lufthansa Group in 1991. In 2001 he took over responsibility as Manager Business Intelligence Asia Pacific at the Singapore office of . He subsequently filled a number of respon- sible management positions in Asia and at head- quarters with the air cargo carrier. Prior to his latest promotion, Stathopoulos held the position of Senior Director Sales and Handling at Lufthansa Cargo, based in Hong Kong. // several voice commands. The system, which is based on artificial intelligence, is currently being taught these commands so that the words will be recognized reliably. XINGZI (“NASH”) QIN has With the voice control feature for »nice«, Lufthansa joined the corporate sales team of Technik is fulfilling the wish of many business jet Lufthansa Technik as a regional ­owners to transfer their home experience with such representative to cover the East China systems to the aircraft so that cabin settings and the region. Nash Qin has a bachelor’s entertainment program can be controlled simply by degree in Information Systems from their own voice. Once system control via voice com- the Victoria University of Wellington mands is introduced in the aircraft cabin, constant and more than eight years of sales experience. adaptation to new apps and user interfaces will be a Before joining Lufthansa Technik, he was the thing of the past. Corporate Account Manager for RS Components, the world’s leading distributor of electronic compo- nents. As account manager, he was responsible for identifying and leading commercial engage- Gerolf Dietel ment, commercial offer development and frame Manager Product Placement contract drafting with selected corporate customers Original Equipment Innovation Phone +49-40-5070-64528 for indirect material procurement in the China [email protected] region. // 14 | Innovation and technology Lufthansa Technik Connection 4.2019

Added value with atio ov n b n y In

­additive manufacturing L u k i ft n ha h nsa Tec

The experience Lufthansa Technik has gathered with the new production method called additive manufacturing is bundled in the Additive Manufacturing (AM) Center. A team of design engineers and AM experts transfers the new manufacturing technology into the highly-regulated world of commercial aircraft operation and MRO.

Lufthansa Technik produces various tools and production equipment in the Additive Manufacturing Center using the selective laser melting process – known as additive manufacturing. Lufthansa Technik Connection 4.2019 Innovation and technology | 15

he variety and potential are enor- mous: Additive Manufacturing, T often referred to as 3D printing, offers various unique design and manu- facturing options. The interdisciplinary team at the Additive Manufacturing Center at Lufthansa Technik serves as a knowledge base and source of bundled The dual gas value tool is a special The expander jaw, along with eleven experience and know-how for the tool used for welding in the engine others, keeps a combustion chamber company and works closely together with housing. Its development was initiated in shape while a welding repair is different departments of the company. by the production unit as an innovation. being performed. The expander jaws The competence center ensures that the Channels were created in the tool by inserted in the inner contour of the method can be used in various areas and means of additive manufacturing, combustion chamber are pushed out- can handle two categories of material: which conduct the inert gas to the ward by a punch to prevent the com- metals and polymers. area for welding and cool the compo- ponent from warping during welding. The AM Center is active in three manu- nent elsewhere at the same time. Internal gas channels, which could facturing areas: tooling, prototyping for The major benefits of additive manu- not have been produced without addi- development and production, and flying facturing are obvious when it comes tive manufacturing, conduct inert gas parts – including both the repair of worn to small quantities and highly complex to the areas that cannot be accessed components and the development components, such as for example in from the outside. As a result, the qual- and manufacture of new compo- the case of this special tool, where the ity of the welded joint is improved and nents. The manufacturing of fly- added value is created primarily the risk of defects minimized. ing parts with 3D printing offers through functional integration. the highest potential, but at the same time also poses the great- This special socket wrench is used est challenge, as the airborne to open the bearing cap of hydraulic components ultimately have to landing gear actuators. Owing to the fulfill all relevant requirements high torque levels, the tool’s teeth and need to be approved for wear over time and the tool has to be flight operation. replaced. Additive manufacturing reduces the delivery time for this spe- cial wrench from eight weeks to just Additive Manufacturing Center Phone +49-40-5070-68370 one. Design changes have improved [email protected] the teeth and, at the same time, the weight has been reduced.

This prototype currently undergoes long-term tests to determine whether additively manufactured polymer- based tools are sufficiently dimen- sionally accurate and durable to be used on a sustained basis. The tool is planned to be used in the shop to ensure stability. Polymers are utilized in a wide range of application fields to support production and also for stan- Foundation of Additive ­Manufacturing Center dard or customized interior parts. 16 | Digital Fleet Solutions Lufthansa Technik Connection 4.2019

“We share the success”

Swiss International Air Lines (SWISS) has been using the digital platform AVIATAR for about a year now – a good point in time to take stock. Marcus Di Laurenzio, Project Manager at SWISS Technics, talked to Connection about the benefits of AVIATAR in daily operations, about working in partnership and about the airline’s plans for the future.

Why did SWISS decide comes to condition monitoring and pre- to use AVIATAR? dictive maintenance. This way, we can Marcus Di Laurenzio: We had a variety have the solutions tailored to our needs. of reasons. The SWISS fleet is home to aircraft from different manufacturers, Which AVIATAR solutions and they all offer their own condition are you using right now? monitoring tools. We wanted a neutral, First, we use condition monitoring. All independent platform for our entire our and A330/340 fleet to eliminate the complexity of our aircraft are already monitored by AVIATAR. daily engineering work and AVIATAR Currently, we are working on adding provides suitable solutions. Central- the and A220 (formerly izing all our processes on one platform ­Bombardier CSeries) fleet to the platform means that our employees benefit from with the goal to have them implemented the same workflow, the same user phi- by the end of the year. losophy and a uniform presentation for Second, we work with predictor plug-ins. everything. Their use is dependent on the compo- And we can connect a variety of data nents and systems rather than the air- sources to AVIATAR, such as our core craft type. So we decided to sort them maintenance and engineering tool according to particularly problematic AMOS, flight planning software, weath- systems for which the use of predictors er information and full flight data. This offers us the greatest advantages. enables us to make better use of all the Third, we use the reliability management. valuable data we collect during opera- This solution is mainly driven by the over- tions and from the maintenance work all matrix, because we want to use defined that takes place during ground times. KPIs to achieve comparability with other Moreover, we were very interested in fleets. Our system engineers can filter SWISS decision for AVIATAR was based on the need for a neutral, independent platform the idea of participating in the design out their own systems and view their cur- for its entire fleet to eliminate the complexity and decision-making, especially when it rent status across the entire fleet. of the daily engineering work. Lufthansa Technik Connection 4.2019 Digital Fleet Solutions | 17

How airlines benefit from AVIATAR

Prediction is nothing without fulfillment. On AVIATAR’s new website, airline customers ­testify how the promise behind digitalization is coming alive for them in their daily operations.

Discover the new AVIATAR website and learn more about how airline customers benefit from digital solutions: www.aviatar.com/why-aviatar

educed costs, optimized operating hours R and fewer operational incidents: These are just three examples of the value AVIATAR cus- tomers gain from the independent aviation plat- form. On the new AVIATAR website, leading ­airlines share their experience with the different digital solutions offered on the platform. Users can also find detailed information on AVIATAR in general, how it works, the easy implementa- tion process into their systems, answers to security questions and much more. As the digi- tal flagship of Lufthansa Technik, AVIATAR is in a unique position and combines decades of air- craft knowledge and engineering expertise with data science. That’s why the digital solutions focus on the entire value chain, from predictive maintenance to automated fulfillment. In addi- tion, AVIATAR allows customers full flexibility in choosing which MRO to use.

Frank Martens Head of Product Sales Actual airline feed- Digital Fleet Solutions back on AVIATAR Phone +49-151-58918764 performance [email protected] 18 | Customer portrait Lufthansa Technik Connection 4.2019

Marcus Di Laurenzio, Project Manager at SWISS Technics, confirms that the airline has seen a continual improvement in its maintenance and operation processes.

Our management, in contrast, has very has formed over that year is outstanding. different interests – for example, the All of us involved at AVIATAR and SWISS question of delays and AOGs and their know each other very well and work causes. They put together their own together with a high degree of collegiality cockpit and can view the data without at all levels. It is comparable to a start- www.skeyos.com having to wait for reports. up: We try to learn from each other. AVI- ATAR contributes a lot of process know- Where do you see the greatest how, and we have a lot of know-how aunched in January 2018, Skeyos advantages of AVIATAR? from our operations. When we combine provides an open marketplace for Since we’ve been using the AVIATAR our expertise, both sides can benefit. L components and repair services. solutions, we have seen a continual We all have the same ambition and we Today, the platform is used by a large num- improvement in our maintenance and share the success of achieving our ber of suppliers providing access to 10 operation processes, especially in terms mutual goals. million parts and approximately 600,000 of saving time. Our troubleshooters see repair capabilities. Skeyos is aimed specifi- an aircraft’s technical problems in real On this basis: What’s next for cally at customers who have a component time: They can organize the necessary SWISS and AVIATAR? requirement that is not covered by a com- measures, tools and spare parts even First, we’re looking at condition monitor- prehensive service contract, such as before the aircraft has landed. Processes ing: We want to connect our entire fleet Lufthansa Technik’s Total Component Sup- become more efficient, meaning that we and optimize the solutions further. We port (TCS®), and are looking for individual use our aircraft more efficiently. also want to expand the use of predictors part numbers. The time and effort expend- We also had the expectation to be able and invest in their further development ed on administrative tasks related to such to prevent unforeseeable delays and together with AVIATAR. We’re looking a requirement – from the request for quota- AOG instances by using prediction solu- at existing solutions and evaluating tion to the order – is drastically reduced tions. Our experience so far shows that whether they would be useful for us. We with Skeyos. this is indeed possible. For example, we are taking it step by step. To this end, suppliers publish their range of are able to replace devices and system Over the next twelve months we also services on the platform in detail – includ- parts predictively in order to avoid AOGs want to integrate and use even more ing turnaround times (TAT), terms and con- or unplanned maintenance work. These data sources: It would be really useful if ditions (T&C) and, in the vast majority of occurrences usually cause delays, oper- we had even more information in the cases, the price. Prospective buyers log- ational impacts and major repair costs. databases – such as shop findings from the workshops – that could then be Have your expectations regarding processed further. We have a lot of ideas teamwork been fulfilled? and see great potential that we want to Skeyos Marketplace We’ve been an AVIATAR project partner develop further together with the for about a year now, and the team that AVIATAR team. Benefits for purchasers + Search, compare and order directly via one single interface + Get full transparency on prices, work scopes, certificates and terms + Track and manage all orders from various suppliers via one consolidated channel + Fast, convenient and free of charge

Benefits for suppliers + No more RFQs: receive orders directly online + Customize your offer for every purchaser + Generate new business within Using the AVIATAR solutions, the trouble­ AVIATAR allows to make better use of all the shooters of SWISS can see an aircraft’s valuable data. a growing network of verified purchasers technical problems in real time. worldwide + Flexible, secure and efficient Lufthansa Technik Connection 4.2019 Component Services | 19

New parts trading­ module

Skeyos, the online marketplace for component services, has successfully found its place in the MRO market. Originally focused on repairs, the portfolio was expanded in mid-June, with a new parts trading module extending Skeyos’ functionality to purchases and sales of serviceable and unserviceable parts.

ging onto the platform thus have a com- The buy-or-repair decision prehensive overview available in a matter of seconds, enabling them to make all the preparations necessary for an order – Log onto including a comparison of the available Skeyos and use the offers – in just a few minutes. search field to enter your part number. The advantages of this process – in particular its speed and simplicity – have Compare available units and repair options helped establish the Skeyos brand in REPAIR ­side-by-side. the market. Pascal Knoll, Marketing PARTS & Sales Manager, is therefore very pleased with the way things have Compare and select preferred offers and developed over the past 18 months. check full part details incl. “We’ve seen that there’s a real quantity, S/N, warranty and Compare and select demand for efficient digital solutions.” product history. preferred repair offers and order directly online. If needed, request additional Parts trading module documents or negotiate on price, lead time etc. directly with the supplier through Skeyos. At the ap&m expo in June, the company presented its new module that allows partners to buy and sell serviceable and unserviceable parts directly. The parts Agree price trading module provides players in the and choose ­aviation industry with a real alternative to payment option. repairs or overhauls, since Skeyos enables them to see and compare parts solutions and repairs side-by-side for the first time. Benefits for purchasers The option of buying a used part can often Track and manage orders, invoices and purchase history through the platform. + Search, compare and order directly make economic sense as, for example, it via one single interface can take advantage of the current increase + Get full transparency on prices, work in the availability of spare parts resulting scopes, certificates and terms from the teardown of older Airbus A320 + Track and manage all orders from various models. suppliers via one consolidated channel + Fast, convenient and free of charge Trust in quality employees checks every supplier, there is no risk of ghost inventories. Pascal Hans Bernd Schmidt Benefits for suppliers Skeyos has its own IT infrastructure hosted Knoll explains: “We live up to Lufthansa General Manager, CEO Skeyos + No more RFQs: on European servers with special security Technik’s promise of quality, even though Phone +49-151-171-22-474 receive orders directly online requirements. The platform is programmed our affiliation with the Lufthansa Technik [email protected] + Customize your offer for every purchaser so that all providers retain full control over brand is not outwardly visible.” + Generate new business within their offers. Individual customers or customer By expanding its capabilities, Skeyos Patrick Hotz a growing network of verified purchasers groups can be incentivised with better has taken a further step toward becoming General Manager Skeyos worldwide ­pricings or mapped to existing commercial an attractive alternative to conventional Phone +49-172-4101743 + Flexible, secure and efficient conditions. Because the team of almost 15 procurement options. [email protected] 20 | Customer portrait Lufthansa Technik Connection 4.2019

Optimum support all the way

Uzbekistan Airways and Lufthansa Technik have been linked by a close partner- ship for 25 years now. To support the development of the airline’s state-of-the-art flight operations, Lufthansa Technik has provided a wide range of technical services and even helped establish its own maintenance organization.

afety, stability and comfort are the guiding prin- been able to win over the years demonstrate that our ciples of Uzbekistan Airways. Over the past 25 partner believes in our quality and cooperation.” S years, Lufthansa Technik has supported Uzbeki- Lufthansa Technik has also accompanied Uzbekistan stan’s national airline in achieving these goals. Their Airways on its expansion course: After the airline added close cooperation began back in 1993, only shortly the and 767 to its fleet, these aircraft www.uzairways.com after the airline’s founding. At the time, Uzbekistan Air- types were integrated into the existing Total Technical lines contracted Lufthansa Technik to provide technical Support (TTS®) contract already in effect for the support for its first brand-new aircraft, an . Airbus A310 fleet. A component support contract for the carrier’s Boeing 787 fleet signed in 2017 is one of the latest milestones From cooperation to partnership in the joint history of the two companies. Founded in the first years of the country’s indepen- In 1997, the two companies concluded an agreement dence, Uzbekistan Airways has managed to expand its to turn their technical cooperation into a strategic part- network across all continents. Its aircraft regularly land nership. Lufthansa Technik began passing on the and take off in more than 60 cities in Europe, Asia necessary know-how to help the carrier set up its own Pacific and the Americas, operating charter flights from maintenance base for western-built aircraft, allowing it Alaska to New Zealand. The fleet was recently mod- to carry out its own maintenance work up to and ernized and today includes newest-generation aircraft including C-checks. For this purpose, a program was such as the Airbus A320neo and Boeing 787. launched in 1999 to transform Plant 243 in , where Ilyushin aircraft had been maintained previously. Supporting growth The program was concluded in 2002 when the first C-check was performed on a Boeing 757. The agree- Dmitri Zaitsev, Senior Director Corporate Sales Eastern ment included the delivery of tools and equipment, Europe and CIS at Lufthansa Technik, states: “We technical training and consulting for the modernization have maintained a trustful cooperation with Uzbekistan of the facility and IT. Airways for 25 years. All our services are aimed at pro- Some years later, the two companies negotiated viding the airline with optimum support and continuing and signed a milestone plan for the transfer of engi- our long-standing partnership. The contracts we have neering services from Lufthansa Technik to Uzbekistan Airways. As the carrier became more and more inde- pendent with regard to several types of maintenance work for its fleet, the focus of the partnership shifted to the supply of components and consumables. A corresponding contract for technical services cover- ing component pooling and consumable supply services for the Airbus and Boeing fleets of Uzbekistan Airways was renewed in 2014 and extended to the new Boeing 787 in 2017. Lufthansa Technik is also responsible for the lease and repair of the Boeing fleet’s auxiliary power units as well as the repair of the PW127 engines installed

Lufthansa Technik Connection 4.2019 Customer portrait | 21

When Uzbekistan Airways added the Boeing 757 (left) to its fleet, this air- craft type was integrated into the Total Component Support contract.

on the carrier’s IL-114 aircraft. Furthermore, Lufthansa Uzbekistan Airways Technik provides the airline with CFM56 fan blade ser- vices and is in charge of exchanging and overhauling // Founded in 1992, the national airline of Uzbekistan is the landing gears of the Boeing 757/767 and Airbus headquartered in Tashkent, the country’s capital city. A320 fleets. The airline currently operates a fleet of 30 aircraft, includ- With the technical aspects of its operations in ing the Boeing 757/767, Boeing 787-8, Airbus A320 sheltered waters, the expansion of Uzbekistan Airways and IL-114-100 as well as -300BCF (Boeing continues unabated. New destinations and new regu- Converted Freighter). lar flights have been added – for example to Mumbai, In March 2019, the fleet was upgraded with the first Vladivostok and – and the frequency of inter- A320neo aircraft. Uzbekistan Airways flies to more than 40 national flights has been increased. And by incorpo- domestic and international destinations across the CIS, rating more Boeing 787 aircraft into its fleet in 2019 Europe, Middle East, Asia Pacific and the Americas. Some and 2020, Uzbekistan Airways will become a leading 15,000 employees work for the company. Since 2002, operator of this aircraft type in the Commonwealth of Uzbekistan Airways operates its own maintenance organi- Independent States. Lufthansa Technik is pleased zation under the name “Uzbekistan Airways Technics”. // to support the airline on its journey in the same trustful way as over the past quarter of a century. Facts and figures: + National airline of Uzbekistan Dmitri Zaitsev + Operates a fleet of about 30 aircraft Senior Director Corporate Sales + Main hub: Tashkent International Airport Eastern Europe and CIS Phone +49-40-5070-5404 + More than 21,000 flights in 2018 [email protected] + About three million passengers yearly 22 | Original Equipment Innovation Lufthansa Technik Connection 4.2019

Next-generation intensive care in the air

For more than 20 years, the Patient Transport Unit (PTU) ensured safe care onboard for patients who require intensive medical support. The newest generation of this proven system is flying into the future with even more flexible options and expanded applications, especially for airlines.

ny patient, any aircraft, any mission – the next- that is operated multi-nationally by the European Air generation Patient Transport Unit (PTU NG) is Transport Command (EATC MMF) will receive a A the reliable solution for the transport of inten- MedEvac unit with several PTUs under the responsibility sive care patients onboard large aircraft. It complies of the German armed forces. “As the supplier of the with the most demanding standards and offers maxi- PTU, we are very proud that European nations rely mum flexibility and reliability. Lufthansa Technik’s flexi- on the expertise of the German armed forces when ble, modular concept for the transport of intensive care evacuating intensive care patients,” says Oliver patients has convinced not just users from military and Thomaschewski, Head of Seating and Structures in humanitarian organizations, but owners of VIP aircraft Original Equipment Innovation at Lufthansa Technik. and commercial carriers as well. More than 50 PTU systems have been delivered to customers to date. Patient transportation on scheduled flights

Use in the A330 MRTT In addition to several VIP customers who have Patient Transport Units installed in their private aircraft, the Since 2000, the German armed forces have been system is used by Lufthansa, which offers return trans- using PTUs of the first (Classic) generation in what is port service for passengers on selected long-haul More information on known as the “white fleet” of the Special Air Mission flights. Here, intensive care patients are cared for in a Lufthansa Technik’s Wing as well as in transport aircraft. When the A310 Patient Transport Compartment that contains the PTU patient transport Multi-Role Transport Tanker (MRTT) is replaced with NG as well as seating for the medical personnel ­solutions: www.lufthansa-technik. newer A330 aircraft, the new generation of PTU – the accompanying the patient. This compartment can be com/patient-transport PTU NG – will be on board. At least one of the aircraft installed quickly in the aircraft cabin as necessary. Lufthansa Technik Connection 4.2019 Original Equipment Innovation | 23

Lufthansa Technik developed the PTU Next Genera- tion in cooperation with the medical device manufacturer Benefits Aerolite, since both the technology and the require- ments of such systems have developed further in recent + Light-weight and robust design years. The new design offers several advantages over + Quick and easy installation via adapter kits the Classic variant, but retains all the proven features of + Low maintenance requirements this predecessor. + Unit can be installed in different aircraft of a fleet “When we made the improvements and extensions, + Modular concept with comfortable mattress we listened in particular to our customers and their + Up to 13,000 liters of oxygen can be stored needs,” says Heiko Mader, Product Manager Seating + CE certification as medical equipment and Structures. “In addition to a redesign of the oxygen system, the enhancements include an improved power supply, the ability to handle higher patient weights in various positions, and the option of installing the PTU in different aircraft types within a fleet.” The PTU NG’s compact modules can each be handled by just two people and be put together easily without any tools. The base of the PTU is an adapter kit that is used to attach the system to the aircraft cabin. Two rows of modules with control units, oxygen supply and storage With the help of adapters, the PTU can be installed in nearly any are mounted on this base, and on top of that is the aircraft. It is even possible to mount one and the same unit to the seat rails in a variety of aircraft cabins using the corresponding patient bed, which can support patients with a body adapter kits, so that the system can be used very flexibly in a fleet weight of up to 120 kilograms. The newest PTU genera- with different aircraft types. tion enables up to 13,000 liters of oxygen to be carried for ventilating intensive care patients. The PTU NG has been approved as a medical product and has been certified with the CE mark, so that it fulfills the require- The pallet solution ments of European legislation for approval as a medical device in addition to being approved for installation in // The PTU NG can be used even more flexibly if it is an aircraft. integrated in a pallet solution developed by the avia- tion and defense technology company AUTOFLUG. Flexible use View the PTU NG This medical pallet in a standard size is installed in the from all angles cargo bay using existing attachment options and can The PTU NG can be used independent of aircraft type: and configure it to your needs in hold NATO cot beds, seats, crates and cabinets in With the help of adapters, it can be installed in nearly our application: addition to the PTU NG. any aircraft. It is even possible to mount one and the apps.nice-system. The medical pallet can even be equipped with com- same unit to the seat rails in a variety of aircraft cabins com/ptu/ plete quarantine protection. It can be combined with using the corresponding adapter kits, so that the sys- other seat and freight pallets, has an integrated emer- tem can be used very flexibly in a fleet with different air- gency oxygen supply, and is easy to clean. Thus the craft types. medical pallet is another option for the flexible use of The PTU’s maintenance requirements are likewise the Patient Transport Unit NG during humanitarian aid low. Apart from simple visual and functional inspections operations or in the event of a catastrophe. // of the system, only the oxygen tanks need to be inspect- ed more closely every five years – just like every oxygen device onboard an aircraft. The PTU can be installed during the normal layover of a long-haul aircraft, and the installation can be handled by any maintenance provider. This easy handling, together with the new technical ­features of the PTU NG, its user orientation and long- standing proven use by military and airlines, guarantees an absolutely reliable and robust product – ready to fly, whenever and wherever needed.

Lorena Oviedo Astorquiza Sales Executive Original Equipment Innovation Phone +49-40-5070-67675 [email protected] 24 | Engine Services Lufthansa Technik Connection 4.2019 Lufthansa Technik Connection 4.2019 Engine Services | 25

Experienced and dedicated mechanics form the backbone of the APU shop.

All geared up for expanded APU support

Demand for Lufthansa Technik’s APU support is rising steadily – not least thanks to the cooperation agreement with Honeywell on the maintenance of the HGT1700 APU for the Airbus A350. The company is responding to this dynamic development by making extensive investments and moving into new, considerably larger facilities.

he APU Services unit at Lufthansa Technik has production area almost four times larger than that at experienced a continuous upswing in recent the old shop. The administration area, which was T years. This trend eventually developed so rapidly previously spread over several buildings, has now that the facilities used so far were no longer ­sufficient been combined on a single level of the same building to cope with the required volume of work from both a and considerably expanded. The move to these new technical and an administrative point of view. The facilities, which took place in March with minimal www.lufthansa- only logical consequence was to move to a new shop. disruption to ongoing repair operations, provides the technik.com/apu One of the reasons why Hamburg was chosen as the structural framework for a further increase in capacity. location was because Honeywell, Lufthansa Technik’s business partner for the HGT1700 APU on the ­Airbus All-round services A350, was in favor of this solution. Ole Gosau, Senior Director APU Services, explains This capacity build-up is all the more necessary given why: “Honeywell preferred Hamburg because of the that Lufthansa Technik, as Honeywell’s partner, has depth of in-house repairs possible at this location.” With assumed great responsibility by taking over the entire 1,800 square meters of floor space, the new shop has a technical services related to the HGT1700. ­ 26 | Engine Services Lufthansa Technik Connection 4.2019

With 1,800 square meters the new shop provides a fourfold shop area. as possible. As further A350s are delivered, the global Lufthansa Technik is the only company currently spare APU pool will be stocked up accordingly. A authorized by the OEM to provide comprehensive specialist hired specifically for this product will be repair and asset services for Honeywell products responsible for optimizing the APU pool as an asset installed on all Airbus A350 aircraft, which also manager. includes tests, repairs, overhauls and modifications on the HGT1700 APU. Under the cooperation agreement Engineering cooperation with Honeywell, Lufthansa Technik has taken over virtually all component and APU services that will be In addition to the traditional range of services, the required after an A350’s entry into service – from cooperation between Honeywell and Lufthansa MRO, warranty handling and work as a warranty repair Technik includes engineering as a core aspect. Under station to the supply of spares. The latter is particularly the terms of the agreement, Lufthansa Technik will critical to aircraft availability and requires considerable develop its own repair procedures for the HGT1700 effort. Lufthansa Technik now has seven spare APUs and have them approved jointly with Honeywell. stored at strategically selected locations around the However, cooperation in this area is still in its early world so that it can supply the A350 fleet as quickly stages. The HGT1700 – the most powerful APU in civil aviation – has proven to be very reliable during opera- tions, but now that the long-haul twin jet has been delivered nearly 280 times, the number of shop events is rising. When this issue of Connection was being Hamburg APU shop produced, there were four APUs heading for the shop. With its new facilities, the unit is now perfectly Capacity In-house capability equipped for these and future tasks. Administration area: 450 m² APU type Aircraft type APU shop area: 1,800 m² HGT1700 Airbus A350 High-rack warehouse area: 180 m² APS3200 Airbus A320 family Ole Gosau Senior Director APU Services + 2 additional disassembly bays: 4 bays APS2300 Embraer E170/190 Phone +49-40-5070-3868 + 3 additional assembly bays: 6 bays APS2100 Boeing 717 [email protected] Lufthansa Technik Connection 4.2019 Events and exhibitions | 27

Growth in BEER continues Meet us at ...

10 – 13 August 2019 | Washington Once a year, the MRO BEER conference brings together experts ACPC to discuss market trends and challenges. Since Lufthansa­ The Air Carriers Purchasing Conference Technik is a driver of the region’s industry, the company attended (ACPC) brings together buyers and sellers of aviation related goods and services. The this year’s event in Vilnius, Lithuania. conference offers members a fair and level environment to network in various business and social agendas.

4 – 7 September 2019 | Nashville RAA Convention The Association (RAA) represents U.S. regional airlines and the respective manufacturers of products and services supporting the industry. At this year’s annual convention, Lufthansa The 2019 MRO BEER took place in Vilnius (Lithuania). Tim Butzmann, Senior Manager ­Digital Product & Technik AERO Alzey will be present with Portfolio, presented a case study on ­digitalization. a trade fair booth.

hort for Baltics, Eastern Europe and Vytautas Kaikaris, former CEO and 24 – 26 September 2019 | Singapore Russia, the abbreviation BEER started owner of Small Planet Airlines, gave quite MRO Asia-Pacific S out as a charming play upon words. a remarkable presentation in Vilnius. Last Today, this nickname has become fully year, his leisure carrier, based in Lithuania, MRO Asia-Pacific is the largest conference accepted in the community and is referenced filed for bankruptcy. After some reflection and exhibition in the region dedicated in the name of an annual industry event, the and a lot of self-criticism, Kaikaris identified to the maintenance, repair and ­overhaul “MRO BEER”. The region is facing big chal- the reasons. He found the compensation ­market. It brings together top airline and lenges, says Yann Cambier of the consulting payments to passengers in Germany government maintenance officials, main- company ICF. Within the next ten years, the demanded by EU law to be the key driver tenance and safety experts and suppliers. number of aircraft here will grow from 1,800 for the end of Small Planet Airlines. About a to 2,800. At the same time, MRO expenses third of the airline’s fleet was based in Ger- 25 – 28 September 2019 | Monaco will nearly double, as many aircraft will mature many. Missing crews, cancelled flights and Monaco Yacht Show and thus need more maintenance. This is reliability problems caused a delay rate of the reason why new MRO facilities are being six percent in Germany, equating to a loss At the Monaco Yacht Show, the super­ created in the region. Cambier in particular of 28 million euros. Thus the ambitious yacht lifestyle is celebrated. Conceived by named Lufthansa Technik as one driver of growth plans in Germany ushered in the ­Mercedes-Benz and Lufthansa Technik, this development, pointing to two new joint end of the airline. the world’s leaders in premium auto­ venture companies in Poland and a new mobiles and private aircraft completion, facility in Hungary. Opposing this develop- Saving costs with AVIATAR a new dimension of private travel has ment is the issue of the industry-wide short- been born which lifts Mercedes-Benz age of mechanics, which is currently visible The digitalization of the MRO business, Style into the sky. in Eastern Europe and Russia, especially in particularly activities in the field of predictive the fields of line maintenance and base maintenance, has become a mega-trend in 15 – 17 October 2019 | London maintenance. the BEER region, said Yann Cambier. On MRO Europe For Zilvinas Lapinskas, CEO of FL Technics, behalf of Lufthansa Technik, Tim Butzmann, the local MRO provider in Lithuania, the low Senior Manager Digital Product & Portfolio, Senior level operations and maintenance hourly rates in the Baltics and the high effec- presented a case study on digitalization specialists, airline executives and military tiveness are key success factors. Over the based on the experiences of Swiss Interna- leaders seeking the latest, most reliable last five years, the revenue share of Russian tional Air Lines with AVIATAR and highlight- sources for services, components, parts customers at FL Technics has shrunk from ing the cost-saving solutions available to and equipment all come to MRO Europe. above 70 percent to less than 30 percent. airlines through the digital platform.

Today, Western European customer airlines Follow this link to find generate the largest share of the company’s Dmitri Zaitsev out more about Lufthansa revenue. “The airlines are feeling cost pres- Senior Director Corporate Sales Technik’s participation and Eastern Europe and CIS presentations at upcoming sure on ticket prices, and are passing this Phone +49-40-5070-5404 fairs and conferences. problem along to the MROs,” said Lapinskas. [email protected] lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 4.2019

World of services Airbus Airbus A220 Total Support Services A220 Line Maintenance Total Support Services customers enjoy cost- Component Services efficient and reliable flight operations while Engine Services: PW1500G being able to focus on their core business. Completion • Total Operational Support (TOS®) /A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services Engine Services: JT9D, • Total Component Support (TCS®) PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance Base Maintenance A300 Single Services Component Services Single Services, letter checks, engine over- Engine Services: CFM56 hauls and repairs of single components Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance A318 Component Services • Landing Gear Services Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance Base Maintenance • Composite Repairs (ARC®) A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 e 3 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321

o H Base Maintenance Original Equipment Innovation (OEI) 24/7 AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR • manage/m® A340 Line Maintenance A330 Base Maintenance Component Services Please enter any desired search item into the capability finder – products, Engine Services: aircraft/engine types or part numbers – CFM56-5, Trent 500 to find the result quickly. The search Completion can also be refined by regions or ­Lufthansa Technik facilities. Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance Component Services, Design Organization Engine Services: Trent XWB Across all of its services, Lufthansa Technik Completion supplements its offers with the capabilities of an Approved Design Organization: Line Maintenance • Major changes (STCs) in the areas of A380 Base Maintenance structures, systems, cabin and Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 4.2019 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G Completion

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

PW4000-100, Trent 700 Boeing 777-9X vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, , Base Maintenance Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 4.2019

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Robin Johansson p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 4.2019 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Konstantin Stathopoulos Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-3757-4491 www.heico.com konstantin.stathopoulos@ www.lufthansa- technik.com/lht-shannon lht.dlh.de technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-360-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Skeyos International www.lufthansa- Phone +49-151-17122474 Phone +49-69-696-141910 technik.com/vostok [email protected] [email protected] www.skeyos.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training Spairliners Phone +49-69-696-2751 Phone +49-40-5070-66499 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.spairliners.com Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-50-3508-0668 [email protected] Lufthansa Bombardier XEOS* steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services [email protected] lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 www.xeos.aero Lufthansa Technik [email protected] | www.lbas.de Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS 3D.aero Lem Sze Keng [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 p +601-2381-5352 www.lufthansa-technik. [email protected] [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com www.3d-aero.com lht.dlh.de *in preparation Size doesn’t matter. Service does.

From a regional jet to the latest in wide-body planes, we’ve got the right portfolio for every aircraft. From a single repair to a long-term service contract, from an engine wash to our Total Support Services, Lufthansa Technik looks after every customer and every service job with the same dedication. We speak from millions of flight hours of experience. So it pays to talk to us.

Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

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