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Breaking the Cycle of Automobile Dependency An Analysis of Downtown Mississauga SustainMobility is a non-profit social enterprise committed to fostering sustainable transportation solutions.
We work with all levels of government, employers and employees to implement programs that reduce carbon emissions & travel costs, and ease traffic congestion. Executive Summary
Mississauga’s Downtown is a growing mixed-use neighbourhood.
Commercial, residential, retail, dining and entertainment as well as a post-secondary institute are all located within walking distance.
The area is an important employment node, attracting more than 380 employers and more than 10,000 employees.
The City of Mississauga has a long-term strategic plan (Downtown 21) featuring rapid transit improvements (TransitWay and Hurontario-Main Street LRT) that will drastically change the built environment in the area.
Another primary goal of the plan is to improve the walkability of the City Centre.
The City of Mississauga recently introduced paid parking at all municipal lots within the Downtown.
Although this is significant, an abundance of free parking is still available throughout most of the day at the Square One Shopping Centre.
Phase I of the Sheridan College Hazel McCallion Campus is now open and Phase II is scheduled to open in 2015. Once completed, the campus will bring 8,000 students to Downtown Mississauga on a daily basis.
The completion of Phase II will increase traffic congestion and parking demands in the area.
Much of the increased travel demand could be mitigated with a combination of improved pedestrian and cycling infrastructure and the implementation of a U-Pass for Sheridan College Students. Executive Summary
While the long-term plans for the Downtown are promising, the area would benefit from a short-term plan that supports sustainable travel options today:
A Commuter Shed Analysis revealed that 52% of commuter trips into the Downtown originate from within the City of Mississauga. Other important points of origin include:
Brampton – 11% of trips
Oakville – 7% of trips
Toronto (Downtown) – 5% of trips
Milton – 4% of trips
Burlington – 4% of trips
Etobicoke – 3% of trips
Although almost half (44%) of the people who work in the Downtown live within 10 km of their office; 71% drive to work alone each day.
27% of employees and students (3,200) who travel into the area could easily walk or cycle to work or school each day because they live within 5 km.
Over 6,000 employees and students who travel into the area commute from less than 10 km. Many of these commuters can likely reach the Downtown on a single bus.
Executive Summary
Cycling
Downtown Mississauga can be accessed by bicycle using three main routes: Burnhamthorpe Trail, Rathburn Trail, and the Confederation Parkway cycling lanes. However, cycling infrastructure within the area could be improved.
Major destinations such as Square One, City Hall, Celebration Square, Living Arts Centre and Sheridan College are not directly connected to all of the main cycling routes.
Some adjacent residential areas are not connected or poorly connected to the area via cycling routes.
Where on-street cycling infrastructure exists, most cyclists still prefer the safety of the sidewalks.
City Centre Drive has signage indicating shared lanes for motorists and cyclists; most cyclists choose the sidewalks (based upon primary observations).
There are many areas of the Downtown that do not have bike racks.
Access to Square One by bike is difficult (especially on the North Side).
Executive Summary
Walking
Using WalkScore.com, Downtown Mississauga has been classified as being ‘very walkable’ or a ‘walker’s paradise’, depending on the specific location within the area. However, this online tool only takes proximity to amenities into consideration; it does not factor in connectivity and infrastructure.
10% of employees and students live within 2km of the Downtown. This contingent (1,200 commuters) are ideal candidates for walking and cycling.
A Connectivity Study of the surrounding residential neighborhoods revealed that some have poor pedestrian connections (sidewalks) from their neighborhoods to the Downtown or do not have any at all.
The Square One Shopping Centre and its subsequent parking lots increase the walking distance between various points of interest within the Downtown.
As a result, pedestrians continuously use the parking lots at the shopping mall as pedestrian pathways, cutting their travel time by crossing the lots diagonally. This creates an unsafe environment where pedestrians are routinely in conflict with cars.
Sheridan College is ideally located within less than a 5 minute walk of the transit terminal, however students do not feel safe travelling to the terminal at night.
Improved streetscaping and lighting would dramatically improve the pedestrian access from Sheridan College to the transit terminal.
Executive Summary
Transit
10% of commuters (travelling to the Downtown) predominantly use public transit
When asked why they use public transit, approximately half of these users do so because they do not have a choice (no license or no car), but almost a third (28%) believe transit is cheaper than operating a car. This suggests that transit is capturing some “Choice” riders in the City Centre.
The long-term transit plans for the area (Transitway and Hurontatio LRT) will significantly enhance transit access to the Downtown in the long-term.
In the short-term there are several ways to improve the transit experience in the Downtown:
Improved amenities - shelters (currently only 50% of stops have shelters), real time information, etc.
Although most already are, every single stop should be adjacent to a safe pedestrian crossing
Bike lockers should be installed at the transit terminal
Improved streetscaping and lighting would encourage pedestrian traffic to the terminal from Sheridan College
Closing the first/last mile between the transit terminal and various workplaces within the City Centre
Transit terminal should have service from key origin locations (including Brampton, Milton, Oakville)
Car-sharing, Car2Go and employer sponsored transit programs should be encouraged and supported
Data Sources
Primary Sources SustainMobility conducted Commuter Postal Code Data extensive analyses aimed at gaining a better understanding of On-site Observations commuting patterns in Smart Commute Survey Data Mississauga’s Downtown. Secondary Sources
While existing data was collected City of Mississauga and analyzed, we utilized our Economic Development Statistics own data that has been collected in recent years to further our Google Maps understanding. Data from these Statistics Canada (2011) sources informed this report. www.WalkScore.com
Primary Analysis Conducted
Our approach to this report essentially involves two primary methods:
Data Analysis In combining survey data with our innovative commuter shed analysis, we gained a high level of knowledge regarding commuting patterns
On-Site Obvservations Qualitative and quantitative observations were made by walking around each street in Downtown Mississauga
Two specific analyses were prepared to inform this report:
Commuter Shed Analysis Plot of employee home postal codes Origin density analysis and mapping
Neighbourhood Connectivity Study Analysis and ratings for pedestrian and cycling connectivity from five residential neighbourhoods to the Downtown City of Mississauga
Downtown Mississauga
Parking
Mississauga’s Downtown is one of the few locations within Mississauga where the majority of parking is paid. Parking
The presence of the Square One Shopping Centre complicates the parking situation. The mall parking lot is designed for short-term stay during business hours; a ban on overnight parking is enforced. The result is that while some abuse the availability of free parking during business hours, the parking lot remains largely empty during business hours. Sheridan College The newest campus of Sheridan Hazel McCallion Campus College opened its doors in Downtown Mississauga in September 2011.
The campus was built to accommodate 3000 students while a planned second phase will bring on an additional 5000 students in 2015. At the completion of this project, Downtown Mississauga will have a significant student presence.
Smart Commute Mississauga conducted a survey on the commuting patterns at the College in October 2012 and some of that data is included in this report. Commuting Patterns: City of Mississauga and Downtown Mississauga Mode Share Within the Downtown, the majority of commuters (71%) drive alone Across employment areas throughout Mississauga, 74% of commuters primarily drive alone to work each day Half of Sheridan College students use transit, while a significant number walk (8%) or get dropped off (6%) 9% of commuters carpool to work 10% of commuters employed in the area use public transit Commute Satisfaction The majority of commuters (82%) are generally satisfied with their daily commute 41% are Very Satisfied 41% are Somewhat Satisfied Commute satisfaction is slightly lower with Sheridan College students at 77% Primary Commute Mode
80%
74% 71% 70%
60%
50% 50%
40%
City of Mississauga Downtown Workplaces 30% 28% Sheridan College
20%
10% 9% 9% 9% 10% 8% 6% 6% 4% 3% 4% 1% 1% 1% 1% 1% 1% 0% 1% 0% 0% 0% Drive alone Carpool Public transit Bicycle Walk Telework Get dropped off Other Commute Satisfaction
45% 43%
41% 40% 41% 40% 39%
35% 34%
30%
25%
20% City of Mississauga Downtown Workplaces Sheridan College 15% 14% 13% 13% 11% 10%
6% 6% 5%
0% Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Downtown Mississauga Commuter Shed Analysis
Approximately half of all commuters who work in the Downtown live within 10 km
Downtown Downtown Downtown Downtown Potential Distance from Workplaces - Workplaces including Workplaces & Workplaces - % of Commute Mode Downtown Approximate # of Sheridan Students - Sheridan Students – Workforce People in Workforce % of People Approx. # of People
2 km 8.5% 856 10.0% 1,184
5 km 22.5% 2,251 27.0% 3,197
10 km 44.2% 4,431 51.5% 6,098 Smart Commute Workplaces Commuter Shed Analysis - Downtown Mississauga Smart Commute Workplaces Commuter Shed Analysis - Downtown Mississauga Commuter Shed Analysis – Downtown Mississauga including Sheridan College Students
Residential Neighbourhood Connectivity Study: Adjacent Residential Areas Map
RES 1
RES 5 RES 2 Downtown Mississauga Residential Area 1 Residential Area 2 Residential Area 3 Residential Area 4 Residential Area 5
RES 4 RES 3 Residential Neighbourhood Connectivity Study: Connectivity Ratings Scale (Developed through on-site observations)
The Walking Connection ratings are:
Sidewalks on both sides of every road and all pedestrian crossings are safe.
Sidewalks on both sides of all roads.
On some roads, there are sidewalks only on one side of the road.
Some roads have discontinuous sidewalks.
The Cycling Connection ratings are:
Continuous off road bike path with safe intersection crossings at each major intersection.
Off road bike path with good intersection crossings but is not continuous from residential neighbourhood to the Downtown.
Continuous bike lanes from residential area to section of the Downtown.
A lack of cycling infrastructure (includes signed routes where there are no on-street markings or cycling lanes). Residential Neighbourhood Connectivity Study: Connectivity Ratings Scale (Developed through on-site observations)
Residential Walking Cycling Notes Neighbourhood Connection? Connection? Residential Area 1 Hurontario St. and the 403 prohibit access to the Downtown Residential Area 2 Currently, there is construction on the Burnhamthorpe Trail Residential Area 3 Confederation Pkwy – Bike Lanes
Residential Area 4 Rathburn Trail is completed
Residential Area 5 Confederation Pkwy – Bike Lakes Transit Reasons for Using Transit In the Downtown, 10% of commuters predominantly use public transit Two of the main reasons for using transit include: 29% do not have a car available 22% do not have a driver’s license This implies that approximately 1/2 of transit users working in the area do not use transit by choice Upon the completion of the City’s rapid transit projects, public transit will undoubtedly become a
more attractive option to commuters.
Current Transit Design 50% of bus stops have shelters
While higher than many areas in the City, this is still an undesirable amount Average gap between transit stops is 260 metres There is an average distance of 226 metres between intersections As a result of the close distance between intersections and small gap between transit stops, the majority of transit
stops are located near intersections and safe pedestrian crossings Reasons for Using Transit
45% 43%
40% 38%
35%
30% 29% 28%
25% 23% 23% 22% 21% 19% 20% City of Mississauga Downtown Workplaces 15% Sheridan College 13%
10% 9% 9% 8% 6% 4% 5% 3%
1% 1% 0% Do not have a driver's Car not available Transit is faster or more Transit is cheaper than Parking at work is too Other license convenient than car car expensive Willingness to Take Transit
45%
City of Mississauga 39% 40% Downtown Workplaces 36% Sheridan College 35%
30% 30% 29%
25% 22% 21% 21% 21% 21% 20%
15% 12% 11% 10% 10% 10% 8% 8%
5%
0% Definitely Willing Probably Willing Probably Not Willing Definitely Not Willing Already Do City of Mississauga Rapid Transit Projects
The Mississauga Transitway will be a Bus Rapid Transit (BRT) route which runs on an east-west The Hurontario- corridor throughout the City. Phase 1 is projected to Main LRT Project be complete by fall of 2013, going from the City has been proposed Centre Transit Terminal to Dixie Road. The entire as a light rail transit project is scheduled to be completed in 2017. line that will travel along Highway 10 from Port Credit in Mississauga to downtown Brampton. There is not an official targeted completion date. Current Transit Design
Address: Burnhamthorpe Rd. at Confederation Pkwy. Address: Living Arts Drive across from Sheridan College Sheltered stop Mid-block stop Convenient pedestrian crossing Safe pedestrian crossing is distant Excellent sidewalks Incomplete sidewalk No shelter City Centre Transit Terminal
Address: Rathburn Rd. at Station Gate. Rd. The City Centre Transit Terminal is Miway’s largest public transit terminal. It is located at the south side of the intersection while the north side of the intersection features the Square One GO Bus Terminal. While there is not a GO Train station within the Downtown, the Cooksville GO Station is approximately 2 km south. Multi-Modal Commuting at the Transit Terminal
Above: The bike rack at the Transit Terminal promotes the use of cycling to access the station. Below: A bus carries a bike so that a cyclist can complete their trip in the Downtown using a bicycle.
Above: Although the Square One parking lot is not designated as a ‘park and ride’ parking lot, it is being used as such; people park and then use the transit service. Enhancing Transit
With the construction of the Mississauga Transitway and the proposed Hurontario-Main LRT Project, the long-term outlook for public transit in Mississauga’s Downtown is very positive.
However, actions can be taken now to not only improve the quality of public transit in the in the Downtown, but also increase the number of commuters using the service. Enhancing Transit
Recommendations: Explore new ways to deliver transit Ensure synchronized schedule connections between GO Bus/Train schedules and local MiWay routes. Improve pedestrian and cycling access to and from transit stops Focus transit on high density origin locations Key locations within the city Key locations outside of the city; Brampton, Milton and Oakville Pursue changes to the Ontario Public Vehicles Act to allow Third-Party Vanpooling Consider new transit services to close the first and last mile gap Circulating Shuttles (Private and/or Public) On-Demand Transit or “Taxi Bus” services Car2Go Enhancing Transit Recommendations: Develop / Support programs and incentives that encourage employer based solutions: Employer based incentive programs to attract “choice riders” Employer sponsored transit routes Employer sponsored shuttle services Employer sponsored vanpooling Improve amenities Improved streetscaping and lighting would dramatically improve the pedestrian access from Sheridan College to the transit terminal Shelters, sidewalks and pedestrian crossings in strategic locations to improve the transit experience and to improve access to transit stops Heated shelters Real time information Expand and support car sharing in the Downtown Car sharing creates an additional travel option for those without a personal vehicle Improving Transit Amenities
Brampton Transit’s bus stations for their ‘Züm’ BRT service have heated shelter areas as well as real-time next stop information displayed digitally, as can be seen in the image on the left.
The image on the right shows a real-time information displayt at a York Regional Transit VIVA BRT bus stop as well. Circulating Shuttle Service
A potential local solution for Downtown Mississauga is to operate a corporate shuttle. With sponsorships from participating employers, the service would be free to employees.
Smart Commute North Toronto – Vaughan has been operating a corporate shuttle in the Don Mills area since February 2012 and the service has been a great success. Running on a timed schedule, the shuttle transports commuters to and from the local subway station and local businesses during peak periods.
Smart Commute North Toronto - Vaughan Car Sharing
AutoShare, a company based out of Toronto, has introduced car sharing to Downtown Mississauga. Currently, there are three available vehicles at two locations. As part of the service, anybody with a driver’s license can book a car and use it for as long as they need. The service creates a travel option for those without access to a personal vehicle. On-demand Transit
Since 1993, a public-private partnership known as ‘Taxibus’ has been operating in Rimouski, Quebec. The operation has been very successful using private taxis which can bring passengers between any two designated stop points within the city.
The city created a non-profit corporation which administers the service while local taxi drivers formed a cooperative to dispatch and drive the taxis. By 2004, 81,200 passenger trips were recorded with 2.9 passengers riding in each taxi at an average fare of $2.64 – a price that is more comparable to a public transit fare than a normal taxi fare.
Source: Transport Canada, 2010 (http://www.tc.gc.ca/media/documents/programs/cs06e_taxibus.pdf) Employer Sponsored Vanpool
Vanpooling is a commuting mode where a vehicle – owned or leased by an employer – is used to take a group of employees to and from the workplace. Riders share the cost of the lease and maintenance of the vehicle while taking turns driving.
Smart Commute North Toronto – Vaughan recently launched a vanpool service at PowerStream which is located in Vaughan. Six vans are in operation as part of the service and in the process, 44 single occupant vehicles have been removed from the road. Third Party Vanpool Service (Currently Prohibited in Ontario)
As an alternative to an employer sponsored vanpool, it is possible for a third party organization to operate a vanpool service for employees in participating organizations. The Jack Bell Foundation provides the Jack Bell Ride-Share program in British Columbia with funding from TransLink and BC Transit. It is Canada’s only large-scale public vanpooling service.
Commuters pay a monthly fee to be able to ride and drive in one of the vanpools. It has been extremely successful in Metro Vancouver with almost 100 vehicles currently operating in their fleet. Active Modes
Walking Mode Share
4% of people working in the Downtown are currently walking to work This is significantly higher than the city-wide average (1%) 8% of Sheridan College students walk to school.
In contrast, 9% of the workforce lives within 2 km (10% when Sheridan students are included)
13% of commuters (1,304 commuters) are interested in walking to work, in addition to 4% who reported ‘already’ walking. This suggests that 17% of people could be walking to work based on their interest.
Active Modes
Cycling Mode Share
1% of people working in the Downtown are currently cycling to work This is higher than the city-wide average (0%) 1% of Sheridan College students cycle to school.
In contrast, 23% of the workforce lives within 5 km (27% when Sheridan students are included)
20% of commuters (2,006 commuters) are interested in cycling to work. 2% reported that they already cycle to work, suggesting that 22% of commuters could be cycling to work.
27% of commuters to Sheridan College are interested in cycling to work. Willingness to Walk to Work
90% 85%
80% 73%
70%
62% 60%
City of Mississauga 50% Downtown Workplaces Sheridan College 40%
30%
20%
13% 10% 9% 10% 8% 7% 7% 6% 6% 5% 4% 2% 2% 0% Definitely Willing Probably Willing Probably Not Willing Definitely Not Willing Already Do Willingness to Cycle to Work 80%
70% 69% 65%
60%
52%
50%
City of Mississauga 40% Downtown Workplaces Sheridan College
30%
20% 18% 19%
13% 12% 12% 11% 10% 8% 9% 7%
1% 2% 2% 0% Definitely Willing Probably Willing Probably Not Willing Definitely Not Willing Already Do Active Modes
Pedestrian Design
Depending on the location, Walk Score rating is 80-95 (“Very Walkable” or “Walker’s Paradise”)
Walk Score measures the walkability of an address based upon proximity to various amenities within a mile Quality of pedestrian infrastructure is not a consideration in the calculation The Residential Neighbourhood Connectivity Study outlined earlier in this report was primarily based upon the quality of pedestrian infrastructure; it found that east of Hurontario St., pedestrian connections to the Downtown are poor
Pedestrian infrastructure is generally very good within the area but many people simply cross the Square One parking lots for two reasons:
1. The lot is usually not highly populated 2. The large amount of space allows pedestrians to save a lot of time by cutting across and taking diagonal routes This is significant because pedestrian safety can be compromised when not using proper infrastructure
Active Modes
Cycling Design
There is a significant amount of cycling infrastructure but the network is not complete; more is planned.
On the perimeter of the area, the Burnhamthorpe and Rathburn Trails along with the Confederation Parkway cycling lanes provide good cycling access to the area There is a lack of quality cycling infrastructure within the Downtown; the shared cycling lanes on City Centre Drive are unfavourable and infrastructure is absent on Duke of York Boulevard
Ideally, Sheridan College (located on Duke of York Boulevard) would be more accessible to cyclists
Road Cycling
(Above) Address: City Centre Dr. north of Square One Dr. City Centre Dr. loops halfway around Square One and has shared bicycle lanes going in both directions.
(Left) Address: Confederation Pkwy. North of Burnhamthorpe Rd. Dedicated cycling lane under construction Confederation Pkwy. has dedicated cycling lanes in both directions throughout Downtown Mississauga Cycling Trails
(Above) Address: Rathburn Road at Duke of York Blvd. Rathburn Trail is a multi-use trail which travels from Creditview Road and ends at the City Centre Transit Terminal (Right) Address: Burnhamthorpe Rd. east of Confederation Parkway The Burnhamthorpe Trail travels on a busy east-west corridor throughout the majority of the city. However, in the picture, a spot under construction forces two cyclists to go around; they are forced to travel on grass. Bicycle Parking
Bicycle parking in the Downtown is plentiful in most locations, albeit under- utilized, as is displayed in the images below.
There are many locations where bicycle parking is still lacking - pictured to the right. Duke of York Blvd.
Duke of York Blvd. is an important street due to its proximity to the Transit Terminal, Square One Shopping Centre, Sheridan College and its position between two cycling trails (Burnhamthorpe and Rathburn Trails). However, safe cycling infrastructure does not exist on the street forcing cyclists to travel on the sidewalk. Pedestrian Friendly Infrastructure
(Above) Address: Duke of York Blvd. at Square One Dr. The City Centre features a roundabout in place of a standard intersection which is pedestrian friendly.
(Left) Address: City Centre Dr. between Duke of York Blvd. and Living Arts Dr. A section of road in front of The Mississauga Civic Centre is closed off to vehicles Pedestrian Friendly Infrastructure
Address: City Centre Dr. at Robert Speck Pkwy. At this intersection, the lights stay red for an extended period of time allowing pedestrians priority to cross roads while cars wait. Pedestrian Friendly Infrastructure
Address: Rathburn Rd. underneath Hurontario St. A safe underpass exists for pedestrians to cross Hurontario St., the busiest north- south corridor in the city. The Mall Effect
(Above) Address: View of Square One from Duke of York Blvd. The parking lot for the Square One Shopping Centre is large and can only be full during business hours, particularly in peak shopping seasons (ie. Christmas).
(Right) Address: View of Square One from Duke of York Blvd. A pedestrian crosses the nearly empty mall parking lot. Sheridan College Concerns
Sheridan College has voiced concern about the lack of a safe pedestrian path from their campus to the Transit Terminal. Despite the fact that there is only 200 metres between them, students & faculty have voiced these safety concerns particularly during evening hours. Improving Infrastructure for Active Modes
Recommendations – Pedestrian Infrastucture: Implement “Pedestrian First” design. Good pedestrian design accommodates users from 8 to 80 years old Complete sidewalk network Safe, signalled crossings for pedestrians Focus on connecting adjacent residential neighbourhoods to employment areas
Improving Infrastructure for Active Modes
Recommendations- Cycling Infrastructure: Implement “Higher Order” cycling infrastructure Introduce a network of bike lanes, separated from car traffic Introduce enhanced crossings and navigation for cyclists Provide bike lockers at the transit terminal Work with Square One to create safe cycling & pedestrian access through parking lots Pilot programs and employer incentives that encourage employer based solutions: Employer bike fleets Secure bike parking and change facilities for cyclists Separated Cycling Lanes
The City of Toronto defines ‘Cycle Tracks’ as separated cycling lanes situated next to a roadway but separated from vehicle traffic. They recently launched their first on Sherbourne Street (visible in the below photo) between Bloor Street and King Street in the city.
The purpose of these lanes is to increase the safety of cycling on a city road. In doing so, cycling becomes a more attractive option to travellers who may feel unsafe travelling on a normal city street. ‘Bike Boxes’
Madison, Wisconsin has installed ‘Bike Boxes’ at various intersections throughout the city. Their purpose is to reduce bicycle and vehicle collisions by giving drivers greater visibility of cyclists. They also allow cyclists to get into proper lane position to make appropriate turns. The ‘Bike Boxes’ are a great tool to make cycling a more attractive commute mode.
Pictured left is the intersection of Harbord St. and St. George St. which was the first to have bike boxes in the City of Toronto. The infrastructure was installed in October 2010.
http://spacing.ca/toronto/2010/10/19/dri vers-should-love-toronto-bike-box-too/ Bike Stations at Transit Terminals
The City of Toronto has bicycle stations at two transit terminals (Victoria Park & Union Station) which are secure indoor parking facilities for bikes. Cyclists pay a fee in order to have access to the bike parking stations.
At the Union Bicycle Station (pictured below), amenities offered include a change room, a vending machine offering snacks, inner tubes and bike lights, tools and pumps for repair, and staff during business hours to offer assistance. Bicycle Lockers
The City of Toronto also offers a more widespread ‘Bicycle Locker Program’. There are currently 19 locations within the city that have bike lockers; these locations consist primarily of transit stations and range from 4 to 40 lockers per location. They provide secure bicycle parking that protects bikes and bike gear from theft, vandalism and weather conditions. Each user receives one key that is unique to their locker, further increasing security. Employer Bike Fleet
SustainMobility launched a bike fleet program in Mississauga in the summer of 2013. Participating employers purchase bicycles to be used at their workplace location. The bikes are free of charge for employees at these workplaces and help local transportation during business hours.
For more information, please visit http://sustainmobility.ca/index.php?page=cycleloan SustainMobility Contact Information