G Risk Communication Tab
OVERVIEW The Public Information Officer (PIO) supports the incident command structure by representing and advising the Incident Commander on all public information matters. The Incident Commander is responsible for the delivery of accurate and timely information and messages, consistent across the metropolitan region, to internal stakeholders, collaborating jurisdictions and organizations and the public. A major incident involves many lead and support organizations that the Incident Commander does not directly control. Each organization contributes, through its Public Information Officer, to the unified message while maintaining its own programs, policies and identity. The Incident Commander develops an integrated public information system that responds to public needs and concerns by using internal and external risk communication processes.
OBJECTIVE Coordinate accurate, consistent, and responsive information and messages, internally and externally, that support response objectives.
ACTIVATION ADDITIONAL RESOURCES The Incident Commander For More Information: activates Risk Tab N, Tactical Communications Communication measures URLs: by assigning the Public Centers for Disease Control and Prevention Information Officer to www.bt.cdc.gov Oregon Public Health Division work with PIOs from other www.ohd.hr.state.or.us lead and support U.S. Department of Homeland Security organizations. www.dhs.gov/xprepresp Additional resources: Northwest Area Contingency Plan http://www.rrt10nwac.com/Files/NWACP/Chapter_2000.pdf Appendices: Appendix Ga: Joint Information Center (JIC) Roles and Responsibilities Appendix Gb: Communication Tools Appendix Gc: Public Information Officer Go-Kit Contents Appendix Gd: Regional Media List Appendix Ge: Joint Information Center Locations Appendix Gf: MCHD PH Disaster Activation and Notification Procedures For Community Connectors and Community-Based Organizations
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Table 1: Checklist for Building the Public Information System TASK REFERENCE COMPLETED
1. Fill PIO position. Incident Commander designates a PIO, and the PIO function must be filled. The Incident Commander is responsible for the PIO function until it is delegated. The Public Information Officer reports directly to the Incident Commander. Considerations: a. PIO is often from Incident Commander's organization. b. If Incident Commander establishes a Joint Information Center (JIC), the most qualified member of the multi-organization JIC staff is the lead PIO.
2. Assemble Public Information team. Include PIOs from organizations responding to the incident and those needing to remain informed. Identify key subject matter experts to determine appropriate messages, audiences, and communication methods. Considerations: a. Potential staffing structure: Appendix Ga. Appendices b. Full equipment needs of PIO team: Appendix Gb. Ga, Gb, Gc c. Each PIO should have a go-kit -- a backpack with a change of clothes, a list of phone contacts, and other tools: Appendix Gc.
3. Establish 24-7 contact within Public Information team. Secure a master list of work and after-hours telephone numbers for health S:\ (Shared- PIOs: on the Health Department network at S:\Emergency Hlth) Preparedness\Public Information Officer, or on paper at the McCoy operations center. An initial notification to all regional health PIOs can be made by email to [email protected]. Subsequent group messages to PIOs should quickly move to the Virtual JIC on the Health Alert Oregon HAN Network (HAN) at https://www.oregonhan.org/login/login.cfm. For radio and telephone equipment, consult Communications Unit Leader.
4. Establish direct communications with public. Establish a staffing plan and phone numbers for taking calls and emails from the public. www.multco.us Choose one website (www.multco.us, unless otherwise directed) to be the central point of referral for all joint messages to the public. Activate “Community Connectors”: individuals and networks with access to non-English speakers and ethnic minorities not reached by S:\ (Shared- the mainstream media. Translate messages into Spanish and other Hlth) languages as needed. List of Community Connectors and organizations: S:\Emergency Preparedness\Public Information Officer.
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5. Schedule first news conference. Do this even before there is information to release. Identify a central location -- ideally in downtown – with electrical outlets and room for a crowd. Target should be < 1 hour from time the incident began. Media contact list: Appendix Gd Appendix Gd. Presenters may include: a. a public information officer; b. highest ranking elected official available; c. subject matter expert on health staff.
6. Gather information about incident. Ask response leaders what they know, what they don’t know, and what process they are using to www.cdc.gov assess the situation. Find background on specific health hazards at th www.cdc.gov or from Jane’s Chem-Bio Handbook on McCoy 10 Jane’s Chem- floor. Answer these questions: Bio Handbook a. What happened? When and where? b. Who is affected? How many people? c. What is the response effort? d. What should people do to be safe and assist the response?
7. Create first media message. The information gathered in (4) will form the core of the first briefing for the media. Post the statement on Web at the time of the news conference, and make enough hard copies to distribute to reporters. The goals of this message are to: a. instill confidence and reduce fear; b. help people decide what to do; c. regulate the demand for scarce emergency and medical resources.
8. Formalize ongoing communications with news media. Consider opening a Joint Information Center, with electrical power, Internet access and desks for reporters to set up workstations. Potential Appendix Ge locations: Appendix Ge. If it is safe, try to establish media briefing areas near the Incident Command Post. Set a regular briefing schedule, taking into consideration operational periods of the Incident Command and deadlines of news outlets. Log all phone calls from journalists.
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9. Formalize procedures for release of information. Create a process to internally review and release messages. Determine reasonable amount of time for approval from participating agencies. Make sure all participants understand their organizational roles, responsibilities, and relationships external to response organization. Guidance: a. The Incident Commander or Unified Command should approve any release from the command as a whole. b. The PIO should share advance copies with participating agencies and, if possible, with organizations outside the direct field response. c. Any organization may still issue its own, agency-specific news release. However, agencies should share advance copies, consider feedback, and avoid messages that conflict with those of other participants. d. In order to avoid scheduling conflicts, the Incident Command PIO should be notified any time an organization calls a news conference. e. Organizations should only address issues within their scope of responsibility.
10. Formalize internal communications. Agency PIOs are responsible for relaying information and updates within their respective organizations. To avoid confusion, these internal communications should be compatible with updates provided to the public. Within the Incident Command Post, the lead PIO should operate a bulletin board Oregon HAN that displays such messages. Information should continue to be shared electronically across HAN.
11. Monitor news coverage. Assign a staff member to scan all media reports -- local and national, broadcast and print – in real time. Immediately contact outlets to correct significant inaccuracies, dispel rumors or rectify misperceptions. Be prepared, if called on, to summarize coverage at each general staff meeting.
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Appendix Ga: Joint Information Center (JIC) Roles and Responsibilities (August 2003)
I. JIC within ICS Structure The JIC is the responsibility of the incident’s Information Officer, who reports to the Incident Commander (see diagram below)
Incident Command
Information (JIC) Safety Liaison
Operations Planning Logistics Finance/ Section Section Section Administration Section
II. JIC Positions
The number of staff positions in a JIC and the responsibilities for those positions will vary, depending on the size of the event. In a small event, one position may be responsible for several JIC functions, for example. The major responsibilities for each position are:
Information Officer (IO) – Supports communication needs of Incident Commander; oversees JIC operations; gathers incident data; informs public; analyzes public perceptions; coordinates information exchange with Incident Command Post; coordinate intra-organizational activities; ensure open and successful internal communications.
Assistant Information Officer/JIC Coordinator – Assumes Information Officer’s duties as needed; supervise operational and administrative activities, including staff and inter-office communications; ensure proper set-up of JIC; oversee all JIC operations; establish internal communication procedures; set staff work hours and daily operating schedule; account for all costs; edit and obtain approval from Information Officer for news releases and other for-release documents. In IO’s absence, release information in accordance with Unified Command; maintain unit log.
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Internal Unit Positions
- Assistant IO for Internal Affairs – Gather, manage and analyze information from all parts of the JIC and Incident Command Post; display information for use in JIC; provide support for JIC gatherings (e.g. news conferences, town meetings); develop communication and outreach products based on information from communications unit (e.g. news releases, etc.); coordinate security needs with Security Manager of Facilities Unit in Logistics Section; support development and modification of communications and outreach strategy; support development of materials for VIP visits; assume duties of Assistant IO/JIC Manager as needed.
- JIC Situation Status Assistant – Gather information about the incident and display it in the JIC so that it is easily accessible to staff and visitors; provide all JIC staff with copies of news releases, current command messages, talking points, etc.; establish contacts and maintain regular times to pick up information from all branches of the ICS; maintain information boards in high traffic areas for response personnel, including the Incident Command Post; respond promptly to request for the latest response information from other JIC units.
- Product & Photo/Video Assistant – Produce media advisories, public service announcements, news releases, fact sheets, news-quality photographs and broadcast quality video; manage photographers and videographers assigned to incident; obtain Headquarters approval for all public information releases.
- Support Assistant – Provide audio/visual support; support for news conferences and town meetings; produce a casebook; clip and distribute incident-related news or editorial items from print and, if possible, electronic media; produce briefing packets; coordinate security needs with Security Manager of Facilities Unit in Logistics Section.
External Unit Positions
- Dissemination Assistant – Identify primary media outlets and other significant communication outlets (such as internet, trade publications); maintain media list and lists of community leaders, interested stakeholders; coordinate staffing for external phones; produce detailed log of calls from public and media; fulfill external information requests; record questions that cannot be answered immediately and track follow-up; respond to routine inquiries using approved public communications; maintain computer disks with public information materials; maintain log of information released. - Scheduling Assistant – Prepare personnel for speaker preparation, news conferences, town meetings, interviews; schedule spokespersons for interviews as needed; advise the IO and Assistant IO/JIC Manager on times for news conferences and town meetings; schedule field escorts in coordination with
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Protocol Support Assistant (?); establish a daily drive-time call-out schedule that meets deadlines for local broadcast media.
- Preparation Assistant – Prepare all spokespersons before interviews; conduct speaker preparation for Dissemination Assistant; provide escorts to the field and Incident Command Post; analyze information gathered through news clips, phone calls, town meetings and news conferences; prepare for news conferences and town meetings.
- Community Outreach Assistant – Determine information needs of community in support of Preparation Assistant; coordinate community outreach programs; establish contact with local community leaders or stakeholders who can provide feedback on how response is perceived; determine the need for and format of town meetings.
- Protocol Support Assistant – Coordinate protocol activities and concerns with the Liaison Officer; ensure escorts are available and scheduled in support of Liaison Officer; ensure briefing packets are available to both escorts and Liaison Officer for VIP visitors; inform appropriate federal, state and local stakeholders of response activities.
Initial Response Team Positions Immediately after an incident occurs, there is a high demand for information. Prior to activation of a JIC, the Information Officer will need to organize an initial response team, including these positions and responsibilities:
- Initial Information Officer – Select JIC location; establish dedicated phone line for media inquiries; gather basic facts about incident; use information gathered to answer inquiries; call for more staff assistance, as needed; complete forms and reports as required and send through supervisor to Support Assistant.
- Inquiries Assistant – Respond to telephone requests for information; maintain a phone log; use approved news releases, etc. from Data Gathering Asst. to respond to media calls; maintain log of questions that cannot be answered and work with staff to respond.
- Data Gathering Assistant – Gather incident data; provide information to assistants handling inquiries and preparing news releases.
- News Release Assistant – Prepare written news releases; give releases to Information Officer for approval; give approved releases to Inquiries Asst. and Incident Commander; distribute releases to media and requesters.
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The JIC may include staff from the County Public Affairs Office, the Chair’s Communications Director, other County PIO’s, and PIO’s from other jurisdictions.
III. JIC Organization Charts The staffing level of a JIC will vary depending on the event’s size. The JIC staffing level may grow or shrink during the event. The following organization charts describe JIC staffing levels for events of various sizes, including the initial response stage, before a JIC is activated.
A. Organizational Chart for Initial Response (pre-JIC)
Initial Information Officer
Data Gathering Inquiries News Release Assistant Assistant Assistant
B. Organizational Chart for a Small JIC (4 to 6 Staff)
Information Officer
Assistant IO/ JIC Manager
Asst. IO for Internal Assistant IO for Affairs External Affairs
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C. Medium JIC (7 to 17 staff)
Information Officer
Assistant IO/ JIC Manager
Asst. IO for Internal Affairs Asst. IO for External Affairs
Product Asst. Dissemination Asst.
Data Gathering Asst.
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D. Large JIC (18 to 36 people)
Information Officer
Assistant IO/ JIC Manager
Asst. IO for Internal Affairs Asst. IO for External Affairs
Product Asst. Dissemination Asst.
Data Gathering Asst. Scheduling Asst.
Support Asst. Preparation Asst.
Asst. IO for Community Outreach
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E. Extra Large JIC (30 to 60 staff)
Information Officer
Assistant IO/ JIC Manager
Asst. IO for Internal Affairs Asst. IO for External Affairs
Product Asst. Dissemination Asst.
Photo/Video Asst. Scheduling Asst.
Data Gathering Asst. Preparation Asst.
Support Asst. Asst. IO for Community Outreach
Situation Status Asst. Protocol Support Asst.
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Appendix Gb: Communication Tools
Internal • E-mail, voicemail
External • News media • Public Access Television • Hotlines • Posters • Flyers • Town Hall meetings • Public Service Announcements • Newspaper ads
Internal/External • Web site (Intranet/ Internet) • List serves and email groups
The Information Officer may need access to the following materials and should ensure their availability during an incident to facilitate communications: Local phone directory, specialized phone lists and directories Pens/pencils/note paper/stapler/paper clips/post-it notes//file folders, tape, etc. Binders/3-hole punch/notebooks/highlighters IO/PIO Go Kit Portable computer, loaded with database of area stakeholders/political entities Internet capabilities Computer printer Two fax machines with broadcast capability to multiple preprogrammed stations Power strips with surge protector Associated Press stylebook and Dictionary Multiple phones/phone lines Dry erase boards/erasable markers or three flip charts/markers Fed Ex and mail supplies Poster printer or access to one AM/FM Radio and Weather Radio Audio tape recorders and (5) audio cassette tapes Batteries Camera – 35 mm and Polaroid cameras – and film (fresh color and B/W) Photocopiers, toner Clocks Computers with word-processing and presentation software, email, databases, etc./discs Telephone answering machine to answer dedicated lines Telephones/cell phones, pagers Televisions/monitors Video camera Video players/recorders, (15) VHS tapes Microphone/Minidisc recorder Tables/chairs A/V Equipment Paper Shredder
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Appendix Gc: Public Information Officer Go-Kit Contents
JIC Position Descriptions Media Contacts (disk and hard copy), including fax, phone and email Elected Officials and other contact lists Prepared Communications/templates □ General Safety and Emergency Preparation □ Chemical Agents/Radiation Emergencies □ Biological Agents Forms/Templates Interpretation / translation resources
Personal “Go Kit”
Sweater/sweatshirt Rain gear Ball cap Comfortable shoes Socks Underwear Gloves (cold climates) Toothbrush/toothpaste, floss Mouthwash Deodorant Brush/comb Snacks (nutrition bars) Bottled Water Other Personal Toiletries as needed
Personal Protective Equipment for Field Escorting:
Hard Hat Goggles Gloves Tyvek Rubber Boots Life Jacket Respirator Level A suit Self-contained Breathing Apparatus
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Appendix Gd: Regional Media List (Accurate as 6/15/09)
Media FAX Phone Email Notes
Asian Reporter 503-283-4445 503-283-4440 [email protected] Weekly
Associated Press 503-228-5514 503-228-2169 [email protected] Wire service
Business Journal 503-219-3450 503-274-8733 [email protected] Weekly Camas 1-360-834- 1-360-834- heather.acheson@camaspostrecord.
Washougal Post- 3423 2141 com Record
Canby Herald 503-266-6836 503-266-6831 [email protected] Twice weekly Clackamas 503-786-6977 503-786-1996 [email protected] Weekly Review/Oregon City News
The Columbian 1-360-735- 1-360-735- [email protected] Daily 4598 4569
Community 503-546-0724 503-684-0360 [email protected] 5 cities in Newspapers/ Wash. County Portland Tribune
Daily Journal of 503-226-2216 503-226-1311 [email protected] Daily (M-F) Commerce
El Hispanic News 503-228-3384 503-228-3139 [email protected] Weekly El Latino de Hoy 503-493-1107 503-493-1106
Estacada News 503-630-5840 503-630-3241 [email protected] Weekly
Hillsboro Argus 503-648-9191 503-648-1131 [email protected] Fax urgent releases
Gresham 503-665-2187 503-665-2181 [email protected] Twice weekly Outlook/ Sandy Post
Just Out 503-236-1257 503-236-1252 [email protected] Twice weekly
K103 FM, KEX, 503-241-1033 503-323-6400 [email protected] KEX, KKRZ KKRZ (Z100), (Z100), KPOJ KPOJ are sister stations
KATU - TV 503-231-4263 503-231-4264 [email protected]
KBOO FM 503-231-7145 503-231-8032 pmnews@kboo.org
KFXX KGON 503-227-5466 503-223-1441 [email protected] KNRK KKSN KISN
KGW - TV 503-226-5059 503-226-5000 newsdesk@kgw.com KINK FM 503-517-6100 503-517-6000 shamilton@kink.fm
KMUZ 503-665-9980 503-492-9980 [email protected]
KOIN TV 503-464-0806 503-464-0600 koindesk@koin.com
KOPB FM 503-293-1919 503-293-1905 [email protected]
KOTK KWJJ 503-972-3029 503-944-5955 [email protected]
KPAM AM 503-226-3994 503-417-8783 news@kpam.com
KPTV/Fox TV 503-548-6920 503-906-1249 [email protected]
KUFO 503-222-2047 503-222-1011 [email protected]
KUIK AM 503-640-6108 503-640-1360 amradio@kuik.com KUPL 503-517-6201 503-733-5000 KWBY Radio 503-981-3561 503-981-9400 Fax only Fiesta
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Media FAX Phone Email Notes
KWIP 503-623-6733 503-623-0245 mporras@kwip.com
KXL AM 503-417-7661 503-417-7630 [email protected]
Lake Oswego 503-635-8817 503-635-8811 [email protected] Weekly Review
Metro Traffic 503-223-7488 503-223-7780 [email protected] Traffic news service
Molalla Pioneer 503-829-2317 503-829-2301 [email protected] Twice weekly The Mountain 503-622-5984 503-622-3289 [email protected] Monthly Times
Noticias Latinas 503-227-7790 503-227-7780 [email protected] Twice monthly
Oregon Live 503-972-1010 503-972-1000 [email protected]
Oregonian - 503-227-5306 503-221-8100 [email protected] Metro
Oregonian- E. 503-667-9973 [email protected] Daily Metro Oregonian – 503-656-2417 [email protected] Daily South Metro
Oregonian- SW 503-968-6061 [email protected] Daily Metro
Oregonian- West 503-203-1813 503-294-5952 [email protected] Daily Metro
Oregonian- Edit. 503-294-4179 503-221-8150 [email protected] Opinion pieces Bd.
Portland 503-288-0015 503-288-0033 [email protected] Weekly Observer Portland Tribune 503-546-0727 503-226-6397 Twice a week
The Reflector 1-360-687- 1-360-687- [email protected] 5162 5151
Regal Courier 503-968-7397 503-639-5414 [email protected] Sherwood 503-546-0724 503-546-0731 Gazette
St. John’s Review 503-735-1446 503-283-5086 [email protected] Twice a month
The Skanner 503-285-2900 503-285-5555 [email protected] Weekly
The Villager 503-694-5783 503-694-5516 [email protected] Monthly
The Vernonia 503-429-9410 503-429-9410 [email protected] Independent
West Linn Tidings 503-635-8817 503-635-8811 [email protected] Weekly
Willamette Week 503-243-1115 503-243-2122 [email protected] Weekly Wilsonville 503-682-6265 503-682-3935 spokesman@wilsonvillespokesman. Weekly
Spokesman com TRAFFIC/MISC Metro Networks 503-223-7488 503-223-7565 Fax only
Norcal 800-795-2925 800-622-6515 [email protected]
NW Traffic 503-224-3216 503-827-8431 [email protected] Bad #, try 503- Network 323-6400
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Appendix Ge: Joint Information Center Locations
Multnomah County Offices 501 SE Hawthorne Blvd. Portland, Oregon 97214 Contact: Althea Milechman, 503-988-6805 or Public Affairs Office, 503-988-6800 Access to: Food, internet, multiple phone lines, press conference area w/podium, copiers, cell phone coverage, news satellite area
Clackamas County Emergency Operations Center 2200 Kaen Road Oregon City, Oregon 97045 Contact: Tim Heider, 503-742-5911 Access to: Food, internet, multiple phone lines, press conference area w/podium, copiers, cell phone coverage, news satellite area
Washington County Offices Washington County Public Services Building 155 N. First Ave. Hillsboro, Oregon 97124 Contact: Sue Mohnkern, 503-846-4902 Access to: Food, internet, multiple phone lines, press conference area w/podium, copiers, cell phone coverage, news satellite area
Oregon Public Health Division Joint Information Center, Room 450 800 NE Oregon St. Portland, OR 97232 Contact: Christie Holmgren, 971-673-1310 Access to: 18 computer workstations with Internet access, five land-line telephones, cell phone coverage, two television monitors, printer, copier, fax, two data projectors and screens, conference table, white boards. First floor conference rooms available for media briefings, with podium, polycoms for conference bridge and satellite truck parking available.
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Appendix Gf: Multnomah County Health Department Public Health Disaster Activation and Notification Procedures For Community Connectors and Community-Based Organizations
In the event of a developing or expanding large-scale public health emergency, Multnomah County Health Department will need to communicate with Community-Based Organizations in order to ensure the timely distribution of information, and elicit appropriate emergency response within those communities. This guidance outlines the steps for activation of Multnomah County Community Connectors, and notification of Community-Based Organizations.
1. Incident Command is responsible for activating Community Connectors either directly or through the Public Information Officer.
2. The Public Information Officer (PIO) will activate the Community Connectors either directly or through an assistant PIO responsible for ACTIVATION community relations. PROCEDURES 3. Community Connectors will be notified (see S:\Emergency Preparedness\Public Information Officer) of the activation of the Emergency Response Plan and requested to report for duty by the following methods listed in priority order: ¾ Health Alert Network (HAN) alert via pre-determined alerting profiles with confirmation of receipt ¾ Telephone with confirmation of receipt ¾ E-mail with confirmation of receipt
4. Community Connectors are to report to the Health Department Incident Command Post (ICP), or Operations Center (DOC), or as otherwise directed by the PIO or an assistant PIO.
5. Community Connectors will work under the direction of the PIO and will support public information/risk communication measures.
6. With authority of the Multnomah County Health Department Leadership Team, Business Unit Leaders may also use Community Connectors to provide support in an event that does not require activation of the Incident Management Team but remains a pressing issue in a specified community (i.e. disseminating information about time-limited OHP enrollment; new initiates such as the Health Equity Initiative, etc.).
1. Consistent with incident response objectives, the PIOs provide event- PUBLIC specific content to Community Connectors including but not limited to: INFORMATION ¾ Information about the event and desired actions by community to OFFICERS AND protect selves, families, and reduce burden on responders COMMUNITY ¾ When/where more information will be available CONNECTORS ¾ Where communities can access information independently (i.e. internet, designated phone lines)
1. Community Connectors initially utilize CBO Emergency Contact list (see COMMUNITY S:\Emergency Preparedness\Public Information Officer) to reach CONNECTORS’ designated primary or secondary contacts. They then develop and NOTIFICATION OF improve contacts and channels as response progresses. COMMUNITY-BASED ORGANIZATIONS 2. When CBO contacts are reached, Community Connectors relay the information provided to them by the PIO, and answer questions related to the information as best as they can. If they are unable to answer questions, Community Connectors will seek guidance from the PIO.
3. Community Connectors and PIOs work together to develop a list of Frequently Asked Questions (FAQs).
1. CBOs determine most appropriate method(s) to notify their community of COMMUNITY-BASED impending or actual public health emergency, including but not limited to ORGANIZATION utilizing their internal community contact lists. NOTIFICATION OF COMMUNITY 2. Notification should include: CONTACTS ¾ Information about the event and desired actions by community to protect selves, families, and reduce burden on responders ¾ When/where more information will be available ¾ Where communities can access information independently (i.e. internet, designated phone lines)
1. CBOs provide feedback to Community Connectors such as: COMMUNITY-BASED ¾ Anticipated impact on the community FEEDBACK TO ¾ Assessment of community perception of event messages COMMUNITY ¾ Factors influencing their response to the event CONNECTORS ¾ Particular needs the community has related to the event
2. PIOs and Community Connectors process CBO feedback and work to adjust messages to achieve incident objectives and desired outcomes.
Multnomah County Health Department Public Health Emergency Response Activation and Notification Flow Chart For Community Connectors and Community-Based Organizations
EVENT
Health Department Executives Activate Health Department Executives Initiate Emergency Response Plan External Communications to County and Assign Incident Chair, State Health, Neighboring Command Team Health Departments, Emergency Managers, Regional Hospital, etc.
Incident Commander County Chair/Emergency Assigns Command Manager Activates County Staff Public Information Officer
Safety Officer County PIO Contacts Health Department/ Regional/ State PIOs Liaison Officer
Public Information Officer Activates Multnomah County Health Department Community Community Connectors Notify Connectors Community-Based Organizations
Community-Based Organizations Notify Community Contacts; Relay Community Feedback to Community Connectors
Community Community Community Contacts Contacts Contacts