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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q No

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q No Community Survey 2019 Redditch Borough Council Community Survey 2019 Results 2019 2018 Q no. Question Responses % % Q1 Please tell us which area you live in. Abbeydale 1.9% 1.1% Astwood Bank 3.4% 4.0% Batchley 7.6% 6.6% Brockhill 4.6% 5.3% Callow Hill 2.3% 2.1% Church Hill North 5.5% 9.3% Church Hill South 4.9% 4.0% Crabbs Cross 3.0% 4.0% Enfield 1.7% 2.1% Feckenham 1.5% 0.3% Greenlands 3.0% 3.5% Headless Cross 8.6% 7.2% Hunt End 2.5% 4.3% Ipsley 0.4% 0.8% Lakeside 0.6% 0.8% Lodge Park 3.4% 2.7% Matchborough East 3.0% 4.3% Matchborough West 2.1% 2.1% Oakenshaw 2.3% 3.2% Oakenshaw South 2.3% 1.3% Riverside 0.8% 1.9% Smallwood 0.8% 0.3% Southcrest 4.4% 5.1% St. Georges 1.1% 0.0% Town Centre 1.3% 0.5% Walkwood 4.6% 3.5% Webheath 5.3% 6.1% Winyates East 5.1% 2.1% Winyates Green 2.7% 3.2% Winyates West 1.7% 2.1% Wire Hill 1.1% 1.1% Woodrow North 2.1% 1.1% Woodrow South 1.5% 2.7% Other (please specify) - e.g. Bentley, Elcocks Brook 3.0% 1.6% Involvement and Influence Q2 To what extent do you agree or disagree with these statements about involvement and influence? Q2a I like to be involved in decisions I agree strongly 20.0% 19.6% affecting Borough Council services I agree 53.9% 49.6% I neither agree nor disagree 22.7% 26.5% I disagree 3.0% 3.7% I disagree strongly 0.4% 0.5% Q2b I can influence decisions affecting I agree strongly 3.7% 2.2% Borough Council services I agree 16.2% 13.8% I neither agree nor disagree 36.5% 37.6% I disagree 28.2% 33.5% I disagree strongly 15.5% 13.0% Q3 About your local Councillor Q3a I know who my local councillor is Yes 42.4% 37.2% No 57.6% 62.8% Q3b I know how to contact my local Yes 47.9% 48.9% councillor No 52.1% 51.1% Communication/Customer Care Q4 How do you usually contact the Telephone 44.1% 42.9% Borough Council? Face to face 6.9% 6.3% (Select the method you most E-mail 21.8% 16.4% commonly use) Letter 0.8% 0.0% Website (on line form) 15.6% 20.4% I have never made contact with the council 10.8% 13.2% Q5 Are you happy with the level of Yes 35.4% 27.9% customer care you receive from the Borough Council? 1 Community Survey 2019 Redditch Borough Council Community Survey 2019 Results Q5 Are you happy with the level of 2019 2018 customer care you receive from the Somewhat 34.9% 40.6% Borough Council? No 15.0% 16.2% Not applicable 14.7% 15.4% Q6 The council is committed to making sure the services we provide promote equal opportunities to help us make sure everyone is treated fairly - regardless of their age, disability, race, religion, beliefs, gender reassignment, marriage or civil partnership, pregnancy and maternity, sex or sexual orientation. We are currently reviewing our Equality Objectives and would appreciate your comments. Q6a What are the most important issues for you when it comes to equalities? 51.5% - Q6b How can we best understand the needs of the community so they can Display shows percentage of people who provided a comment. 49.2% - access our services, facilities and Comments forwarded to appropriate department. information? Q6c How should we engage and communicate with the community? 51.7% - 2 Community Survey 2019 Redditch Borough Council Community Survey 2019 Results 2019 2018 There are a variety of ways to pay for Borough Council services. How easy is it to make a payment using the following Q7 methods? For any methods you don't use, please select 'not applicable'. Q7a Direct debit Not applicable - I do not use this method 14.2% - Very easy 51.9% - Easy 28.9% - Neither easy nor difficult 4.1% - Difficult 0.9% - Very difficult 0.0% - Q7b Online Not applicable - I do not use this method 42.2% - Very easy 20.5% - Easy 24.5% - Neither easy nor difficult 8.9% - Difficult 4.0% - Very difficult 0.0% - Q7c In person Not applicable - I do not use this method 61.8% - Very easy 10.7% - Easy 11.4% - Neither easy nor difficult 8.5% - Difficult 6.6% - Very difficult 0.9% - Q7d By post Not applicable - I do not use this method 75.1% - Very easy 2.5% - Easy 9.5% - Neither easy nor difficult 8.5% - Difficult 3.8% - Very difficult 0.6% - Q7e Automated telephone payments Not applicable - I do not use this method 75.1% - Very easy 4.4% - Easy 8.4% - Neither easy nor difficult 6.2% - Difficult 3.7% - Very difficult 2.2% - Q7f Manual telephone payments Not applicable - I do not use this method 80.2% - Very easy 4.6% - Easy 4.6% - Neither easy nor difficult 6.8% - Difficult 1.9% - Very difficult 1.9% - Q8 What device(s) do you use to access Smartphone e.g. iPhone, Android phone 60.6% - the Borough Council website? (Select Tablet e.g. iPad, Android tablet 40.8% - all that apply) Laptop computer 42.5% - PC/Desktop computer 30.5% - I don't access the Council website 5.5% - Other (please specify): e.g. Kindle 0.9% - Q9 To what extent do you agree or disagree with the following statements? Q9a I have the skills and confidence to Not applicable 0.9% 0.0% access information on line I agree strongly 59.3% 60.6% I agree 35.5% 32.8% I neither agree nor disagree 3.2% 6.4% I disagree 1.2% 0.3% I disagree strongly 0.0% 0.0% Q9b I can easily find the information I need Not applicable 2.0% - on the Borough Council website I agree strongly 10.8% 2.1% I agree 43.3% 43.6% I neither agree nor disagree 23.4% 30.0% I disagree 14.9% 20.8% I disagree strongly 5.6% 3.6% Q9c I would use an automated customer Not applicable 5.0% - chat service on the Council website I agree strongly 8.0% - I agree 28.9% - I neither agree nor disagree 17.7% - 3 Community Survey 2019 Redditch Borough Council Community Survey 2019 Q9c I would use an automated customer chat service on the Council website Results 2019 2018 I disagree 23.0% - I disagree strongly 17.4% - Social Media Q10 Which of the following social media None 11.8% 4.2% platforms do you use regularly? (Tick Facebook 74.9% 87.5% all that apply) Twitter 25.1% 25.5% Instagram 28.4% 30.5% LinkedIn 16.6% 20.2% WhatsApp 59.8% 60.1% Snapchat 9.2% 11.4% YouTube 34.0% 49.3% Other (please specify): 'good old email' 0.6% 0.6% 4 Community Survey 2019 Redditch Borough Council Community Survey 2019 Results 2019 2018 Published Financial Reports Q11 Are you interested in how the Council Yes 92.9% - spends its budget? No 7.1% - Q12 The Council publishes its fanancial information in a variety of ways. Please tell us your level of awareness. Q12a Council tax booklet I've read it 35.6% - I've seen it 20.2% - I'm aware of it but haven't seen it 11.3% - I've not seen it 32.8% - Q12b Redditch Matters magazine I've read it 19.6% - I've seen it 17.2% - I'm aware of it but haven't seen it 21.5% - I've not seen it 41.7% - Q12c Statement of Accounts I've read it 7.2% - I've seen it 5.3% - I'm aware of it but haven't seen it 19.6% - I've not seen it 67.9% - Local Election Q13 Did you vote at the local elections in Yes 77.4% 81.2% May 2019? No 18.4% 14.3% (We will not ask about how you voted) Prefer not to say 4.2% 4.5% Q14 If no, why was this? (tick one main I didn't receive a polling card telling me there was an election 6.8% 11.5% reason) I was away from home during the poll 11.9% 26.9% I had no interest 37.3% - Other (please comment below): e.g. work commitments 44.1% - Housing Q15 What is your current housing status? Owner 39.6% - Mortgaged 32.0% - Part rent/ part buy 0.6% - Private renting 8.2% - Council tenant 11.8% - Social housing 2.1% - Living with relatives 3.3% - Prefer not to say 1.2% - Other - please comment e.g. mortgaged & renting (in process of house 1.2%move) - Q16 Please let us know your views about housing provision and services in the borough. Q16a Are you concerned about the Yes 67.8% 60.6% affordability of housing within Redditch Borough? No 32.2% 39.4% Q16b Are you aware the Council has a Yes 57.1% 42.7% housing options service to help residents find accommodation? No 42.9% 57.3% Q16c Are you aware the Council can help Yes 46.9% 28.2% tenants who are experiencing problems with their private landlord concerning disrepair in their home? No 53.1% 71.8% Environmental Services - Household Waste and Recycling Q17 What types of waste go into your grey Unrecyclable goods 56.3% - rubbish bin? General household waste 34.7% - Food waste 20.9% - The was an open question - Plastic e.g.
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