Community Survey 2019

Redditch Borough Council Community Survey 2019 Results 2019 2018 Q no. Question Responses % % Q1 Please tell us which area you live in. Abbeydale 1.9% 1.1% 3.4% 4.0% Batchley 7.6% 6.6% Brockhill 4.6% 5.3% Callow Hill 2.3% 2.1% Church Hill North 5.5% 9.3% Church Hill South 4.9% 4.0% 3.0% 4.0% Enfield 1.7% 2.1% 1.5% 0.3% Greenlands 3.0% 3.5% Headless Cross 8.6% 7.2% 2.5% 4.3% Ipsley 0.4% 0.8% Lakeside 0.6% 0.8% Lodge Park 3.4% 2.7% Matchborough East 3.0% 4.3% Matchborough West 2.1% 2.1% Oakenshaw 2.3% 3.2% Oakenshaw South 2.3% 1.3% Riverside 0.8% 1.9% Smallwood 0.8% 0.3% Southcrest 4.4% 5.1% St. Georges 1.1% 0.0% Town Centre 1.3% 0.5% Walkwood 4.6% 3.5% 5.3% 6.1% Winyates East 5.1% 2.1% Winyates Green 2.7% 3.2% Winyates West 1.7% 2.1% Wire Hill 1.1% 1.1% Woodrow North 2.1% 1.1% Woodrow South 1.5% 2.7% Other (please specify) - e.g. Bentley, Elcocks Brook 3.0% 1.6% Involvement and Influence Q2 To what extent do you agree or disagree with these statements about involvement and influence? Q2a I like to be involved in decisions I agree strongly 20.0% 19.6% affecting Borough Council services I agree 53.9% 49.6% I neither agree nor disagree 22.7% 26.5% I disagree 3.0% 3.7% I disagree strongly 0.4% 0.5% Q2b I can influence decisions affecting I agree strongly 3.7% 2.2% Borough Council services I agree 16.2% 13.8% I neither agree nor disagree 36.5% 37.6% I disagree 28.2% 33.5% I disagree strongly 15.5% 13.0% Q3 About your local Councillor Q3a I know who my local councillor is Yes 42.4% 37.2% No 57.6% 62.8% Q3b I know how to contact my local Yes 47.9% 48.9% councillor No 52.1% 51.1% Communication/Customer Care Q4 How do you usually contact the Telephone 44.1% 42.9% Borough Council? Face to face 6.9% 6.3% (Select the method you most E-mail 21.8% 16.4% commonly use) Letter 0.8% 0.0% Website (on line form) 15.6% 20.4% I have never made contact with the council 10.8% 13.2% Q5 Are you happy with the level of Yes 35.4% 27.9% customer care you receive from the Borough Council? 1 Community Survey 2019

Redditch Borough Council Community Survey 2019 Results

Q5 Are you happy with the level of 2019 2018 customer care you receive from the Somewhat 34.9% 40.6% Borough Council? No 15.0% 16.2% Not applicable 14.7% 15.4% Q6 The council is committed to making sure the services we provide promote equal opportunities to help us make sure everyone is treated fairly - regardless of their age, disability, race, religion, beliefs, gender reassignment, marriage or civil partnership, pregnancy and maternity, sex or sexual orientation. We are currently reviewing our Equality Objectives and would appreciate your comments. Q6a What are the most important issues for you when it comes to equalities? 51.5% - Q6b How can we best understand the needs of the community so they can Display shows percentage of people who provided a comment. 49.2% - access our services, facilities and Comments forwarded to appropriate department. information? Q6c How should we engage and communicate with the community? 51.7% -

2 Community Survey 2019

Redditch Borough Council Community Survey 2019 Results 2019 2018 There are a variety of ways to pay for Borough Council services. How easy is it to make a payment using the following Q7 methods? For any methods you don't use, please select 'not applicable'. Q7a Direct debit Not applicable - I do not use this method 14.2% - Very easy 51.9% - Easy 28.9% - Neither easy nor difficult 4.1% - Difficult 0.9% - Very difficult 0.0% - Q7b Online Not applicable - I do not use this method 42.2% - Very easy 20.5% - Easy 24.5% - Neither easy nor difficult 8.9% - Difficult 4.0% - Very difficult 0.0% - Q7c In person Not applicable - I do not use this method 61.8% - Very easy 10.7% - Easy 11.4% - Neither easy nor difficult 8.5% - Difficult 6.6% - Very difficult 0.9% - Q7d By post Not applicable - I do not use this method 75.1% - Very easy 2.5% - Easy 9.5% - Neither easy nor difficult 8.5% - Difficult 3.8% - Very difficult 0.6% - Q7e Automated telephone payments Not applicable - I do not use this method 75.1% - Very easy 4.4% - Easy 8.4% - Neither easy nor difficult 6.2% - Difficult 3.7% - Very difficult 2.2% - Q7f Manual telephone payments Not applicable - I do not use this method 80.2% - Very easy 4.6% - Easy 4.6% - Neither easy nor difficult 6.8% - Difficult 1.9% - Very difficult 1.9% - Q8 What device(s) do you use to access Smartphone e.g. iPhone, Android phone 60.6% - the Borough Council website? (Select Tablet e.g. iPad, Android tablet 40.8% - all that apply) Laptop computer 42.5% - PC/Desktop computer 30.5% - I don't access the Council website 5.5% - Other (please specify): e.g. Kindle 0.9% - Q9 To what extent do you agree or disagree with the following statements? Q9a I have the skills and confidence to Not applicable 0.9% 0.0% access information on line I agree strongly 59.3% 60.6% I agree 35.5% 32.8% I neither agree nor disagree 3.2% 6.4% I disagree 1.2% 0.3% I disagree strongly 0.0% 0.0% Q9b I can easily find the information I need Not applicable 2.0% - on the Borough Council website I agree strongly 10.8% 2.1% I agree 43.3% 43.6% I neither agree nor disagree 23.4% 30.0% I disagree 14.9% 20.8% I disagree strongly 5.6% 3.6% Q9c I would use an automated customer Not applicable 5.0% - chat service on the Council website I agree strongly 8.0% - I agree 28.9% - I neither agree nor disagree 17.7% -

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Redditch Borough Council Community Survey 2019 Q9c I would use an automated customer chat service on the Council website Results 2019 2018 I disagree 23.0% - I disagree strongly 17.4% - Social Media Q10 Which of the following social media None 11.8% 4.2% platforms do you use regularly? (Tick Facebook 74.9% 87.5% all that apply) Twitter 25.1% 25.5% Instagram 28.4% 30.5% LinkedIn 16.6% 20.2% WhatsApp 59.8% 60.1% Snapchat 9.2% 11.4% YouTube 34.0% 49.3% Other (please specify): 'good old email' 0.6% 0.6%

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Published Financial Reports Q11 Are you interested in how the Council Yes 92.9% - spends its budget? No 7.1% - Q12 The Council publishes its fanancial information in a variety of ways. Please tell us your level of awareness. Q12a Council tax booklet I've read it 35.6% - I've seen it 20.2% - I'm aware of it but haven't seen it 11.3% - I've not seen it 32.8% - Q12b Redditch Matters magazine I've read it 19.6% - I've seen it 17.2% - I'm aware of it but haven't seen it 21.5% - I've not seen it 41.7% - Q12c Statement of Accounts I've read it 7.2% - I've seen it 5.3% - I'm aware of it but haven't seen it 19.6% - I've not seen it 67.9% - Local Election Q13 Did you vote at the local elections in Yes 77.4% 81.2% May 2019? No 18.4% 14.3% (We will not ask about how you voted) Prefer not to say 4.2% 4.5% Q14 If no, why was this? (tick one main I didn't receive a polling card telling me there was an election 6.8% 11.5% reason) I was away from home during the poll 11.9% 26.9% I had no interest 37.3% - Other (please comment below): e.g. work commitments 44.1% - Housing Q15 What is your current housing status? Owner 39.6% - Mortgaged 32.0% - Part rent/ part buy 0.6% - Private renting 8.2% - Council tenant 11.8% - Social housing 2.1% - Living with relatives 3.3% - Prefer not to say 1.2% - Other - please comment e.g. mortgaged & renting (in process of house 1.2%move) - Q16 Please let us know your views about housing provision and services in the borough. Q16a Are you concerned about the Yes 67.8% 60.6% affordability of housing within Redditch Borough? No 32.2% 39.4% Q16b Are you aware the Council has a Yes 57.1% 42.7% housing options service to help residents find accommodation? No 42.9% 57.3% Q16c Are you aware the Council can help Yes 46.9% 28.2% tenants who are experiencing problems with their private landlord concerning disrepair in their home? No 53.1% 71.8% Environmental Services - Household Waste and Recycling Q17 What types of waste go into your grey Unrecyclable goods 56.3% - rubbish bin? General household waste 34.7% - Food waste 20.9% - The was an open question - Plastic e.g. black, packaging, single use, bags 8.7% - responses have been analysed and Garden waste 4.5% - grouped Sanitary type e.g. nappies, wet wipes 2.6% - Pet waste 1.9% - Recycling 1.5% Other e.g. textiles, polystyrene, electrical, non-garden 4.5% - Q18 I understand what I can place in my I agree strongly 31.5% 34.0% green recycling bin I agree 54.7% 48.5% I neither agree nor disagree 8.3% 8.2% I disagree 4.6% 7.9% I disagree strongly 0.9% 1.4%

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q19 How full is your green recycling bin Full 56.1% - on your collection day? 3/4 full 24.5% - 1/2 full 13.8% - 1/4 full 3.1% - Less 1.2% - I use a communal recycling bin 1.2% - Q20 Did you know the Borough Council offers the following additional paid for services? Q20a Yes 87.8% - Bulky waste collection service No 12.2% - Q20b Yes 85.1% - Garden waste collection service No 14.9% - Q20c Yes 17.7% - Cesspool empyting service No 82.3% -

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Environmental Services - Open Spaces Q21 How satisfied are you with the level of Very satisfied 7.6% 7.2% support provided by the Borough Satisfied 26.9% 30.6% Council to help clear up litter in your Neither satisfied nor dissatisfied 29.7% 27.6% area? Dissatisfied 17.1% 20.6% Very dissatisfied 13.1% 7.5% I don't know what support is provided by the council 5.5% 6.4% Q22 Would you be interested in getting involved in any of the following activities in your area? Q22a Volunteering to pick litter Yes 31.0% - No 69.0% - Q22b Keeping a specific area free from litter Yes 25.7% - (Adopt an Area) No 74.3% - Q23 Cleaning up dog mess is the dog It's a big issue, I see dog mess most of the time 26.9% 24.4% owner's responsibility. How much of It's an issue occasionally 52.6% 53.7% an issue is dog mess where you live? It's not an issue, I rarely see dog mess 20.5% 20.5% I don't know 0.0% 1.4% Q24 We cut the grass verges for highway Very satisfied 13.2% 14.5% safety. How satisfied are you with the Satisfied 44.0% 46.0% grass cutting where you live? Neither satisfied nor dissatisfied 19.7% 22.0% Dissatisfied 13.2% 11.1% Very dissatisfied 9.5% 5.8% I don't know 0.3% 0.6% You and the Environment Q25 For you, what are the 3 most Having homes that are energy efficient and affordable to run 69.0% - important areas of focus when it Reducing the amount of waste that I create (e.g. food waste, plastic) 66.1% - comes to the local environment? Buildings that are fit for the future (e.g. low carbon) 39.9% - Increasing use of renewable energy (e.g. solar) 48.4% - Reducing reliance on fossil fuel transport 33.5% - The council working to reduce its carbon emissions 41.5% - Encouraging biodiversity in public spaces 35.8% - Leisure and Cultural Facilities/Services Q26 What most encourages you to access Availability of parking 45.3% - leisure and cultural services? (Tick Being affordable 65.5% - up to 3) Being family friendly 28.5% - Convenient location 43.4% - Convenient time 31.6% - Good promotion/communication 17.4% - Providing a good quality service 43.0% - Providing services/activities I want to use 54.4% - Nothing-I have no interest in leisure/cultural services 4.7% - Other E.g. Access for disabled, ramps etc., evening buses 2.5% - Q27 What activities do you take part in to Informal activity e.g. walking, gardening, hobbies, socialising 91.5% 83.4% improve or maintain your well-being Formal activity e.g. organised classes, clubs, sports, crafts 35.4% 35.4% and mental health? (Tick all that Vocational learning e.g. courses, music lessons, education, new skills, 11.7%workshops15.7% apply) Professional learning e.g. HNC, degree 6.6% - Community contribution e.g. volunteering, charity work, part of a community34.5% group26.6% I don't currently take part in any activity 4.7% 10.3% Q28 If you said you don't currently take Not enough time 30.0% 27.0% part in any activity please tell us why. Too expensive 50.0% 37.8% (Tick all that apply) Not enough variety of activity on offer 40.0% 16.2% Not enough class availability 30.0% 16.2% Transport 20.0% 13.5% I have no interest 20.0% 16.2% I'm unaware of what's available 30.0% - Other (please specify): Physical access, disability 40.0% 18.9% Q29 How would you rate the provision of the following leisure and cultural facilities/services in Redditch Borough? Q29a Abbey Stadium Very good 13.7% 17.3% Good 32.4% 30.3% 7 Community Survey 2019

Redditch Borough Council Community Survey 2019 Results Q29a Abbey Stadium 2019 2018 Adequate 17.3% 17.6% Poor 2.6% 2.9% Very poor 1.0% 0.9% Don't know, I don't use this service/facility 33.0% 31.1% Q29b Allotments Very good 6.3% 4.7% Good 14.0% 10.5% Adequate 6.6% 4.7% Poor 2.7% 0.6% Very poor 1.7% 0.3% Don't know, I don't use this service/facility 68.8% 79.4% Q29c Arts e.g. Arts in Redditch, public Very good 2.0% 3.2% artwork Good 14.6% 15.9% Adequate 24.9% 15.7% Poor 9.0% 6.7% Very poor 4.3% 3.2% Don't know, I don't use this service/facility 45.2% 55.4%

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q29d Community Centres Very good 2.6% 2.6% Good 17.2% 18.0% Adequate 22.2% 16.6% Poor 11.9% 4.1% Very poor 4.3% 1.7% Don't know, I don't use this service/facility 41.7% 57.0% Q29e Events e.g. bandstand, fireworks Very good 8.3% 13.9% Good 36.2% 32.4% Adequate 20.3% 13.6% Poor 6.6% 4.0% Very poor 2.0% 2.3% Don't know, I don't use this service/facility 26.6% 33.8% Q29f Forge Mill Museum Very good 18.1% 16.8% Good 35.1% 38.7% Adequate 10.7% 12.1% Poor 4.0% 0.9% Very poor 0.3% 1.2% Don't know, I don't use this service/facility 31.8% 30.3% Q29g Managed parks e.g. Arrow Valley Very good 25.5% 22.7% Country Park, heritage monuments Good 44.1% 45.2% such as Moons Moat Adequate 17.6% 14.0% Poor 4.9% 5.8% Very poor 1.3% 2.6% Don't know, I don't use this service/facility 6.5% 9.6% Q29h Open spaces Very good 17.9% 24.3% Good 40.1% 43.0% Adequate 25.5% 17.8% Poor 6.0% 5.0% Very poor 4.0% 2.9% Don't know, I don't use this service/facility 6.6% 7.0% Q29i Palace Theatre Very good 31.1% 35.4% Good 32.8% 35.1% Adequate 12.3% 10.7% Poor 2.0% 1.2% Very poor 1.3% 0.3% Don't know, I don't use this service/facility 20.5% 17.4% Q29j Pitcheroak Golf Course Very good 6.1% 3.8% Good 11.5% 11.0% Adequate 3.7% 5.8% Poor 1.0% 0.9% Very poor 0.3% 0.6% Don't know, I don't use this service/facility 77.3% 78.0% Q29k Play areas i.e. containing play Very good 5.0% 5.2% equipment Good 16.2% 26.2% Adequate 19.2% 15.6% Poor 13.2% 10.4% Very poor 6.0% 3.7% Don't know, I don't use this service/facility 40.4% 38.9% Q29l Sports pitches Very good 3.3% - Good 10.7% - Adequate 13.0% - Poor 5.0% - Very poor 1.7% - Don't know, I don't use this service/facility 66.3% - Q30 How would you improve these leisure Abbey Stadium 51.5% 52.9% and cultural facilities/services? Allotments 17.6% 16.9% Please be specific about area e.g. Arts e.g. Arts in Redditch, public artwork 22.1% 20.3% which park you are referring to. Community centres 23.5% 22.7% 9 Display shows percentage of people who provided a comment. Comments were forwarded to appropriate department. Community Survey 2019

Q30 How would you improveRedditch these leisure Borough Council Community Survey 2019 and cultural facilities/services? Results Please be specific about area e.g. which park you are referring to. 2019 2018 Events e.g. bandstand, fireworks 30.9% 30.8% Display shows percentage of people Forge Mill Needle Museum 33.8% 32.6% who provided a comment. Comments Managed parks e.g. Arrow Valley Country Park 39.7% 41.3% were forwarded to appropriate Open spaces 25.0% 26.2% department. Palace Theatre 41.2% 30.2% Pitcheroak Golf Course 14.7% 14.5% Play areas i.e. containing play equipment 30.9% 34.3% Sports pitches - - Living Independently and Social Contact Q31a In general, how is your physical Very good 22.5% 19.6% health? Good 33.3% 44.1% Fair 31.4% 25.1% Poor 9.2% 6.8% Very poor 2.6% 1.6% Prefer not to say 1.0% 2.9% Q31b In general, how is your Very good 23.9% 28.2% mental/emotional health? Good 37.9% 38.5% Fair 24.2% 18.9% Poor 9.8% 8.0% Very poor 3.3% 3.5% Prefer not to say 1.0% 2.9%

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q32 To what extent do you agree or disagree with these statements? Q32a I am able to manage my household I agree strongly 52.1% 52.5% finances I agree 35.7% 34.2% I neither agree nor disagree 5.9% 7.4% I disagree 4.6% 3.2% I strongly disagree 0.3% 0.9% Not relevant to me 1.3% 1.8% Q32b I know how to access care/support I agree strongly 21.4% 15.5% for myself or those I care for I agree 38.5% 25.4% I neither agree nor disagree 17.1% 14.0% I disagree 11.5% 15.5% I strongly disagree 1.6% 5.7% Not relevant to me 9.9% 23.9% Independent Living Services Q33 I am aware of the: Q33a Lifeline service provided by the Yes 67.4% 56.6% council No 32.6% 43.4% Q33b Yes 83.3% 73.1% Dial-A-Ride service No 16.7% 26.9% Q33c Shopmobility service Yes 86.9% 82.8% (Redditch Kingfisher Centre) No 13.1% 17.2% Redditch Town Centre and District Centres Q34 How often do you visit Redditch Town At least once a week 38.9% - Centre? (Please select the response Every other week 25.2% - which most closely reflects your Monthly 19.5% - visiting habits) Less often 16.1% - Never 0.3% - Q35 Please rate the following aspect of Redditch Town Centre Q35a Parking Very good 18.5% - Good 39.7% - Adequate 20.9% - Poor 9.1% - Very poor 4.4% - Don't know/no opinion 7.4% - Q35b Public transport Very good 2.7% - Good 16.2% - Adequate 10.8% - Poor 17.8% - Very poor 23.9% - Don't know/no opinion 28.6% - Q35c Crime Very good 0.0% - Good 14.2% - Adequate 34.7% - Poor 22.2% - Very poor 5.9% - Don't know/no opinion 22.9% - Q35d Perception of crime Very good 0.7% - Good 18.7% - Adequate 32.5% - Poor 23.2% - Very poor 12.5% - Don't know/no opinion 12.5% - Q35e Town centre events e.g. bandstand, Very good 5.8% - annual cycle race Good 37.2% - Adequate 23.9% - Poor 8.2% - Very poor 2.7% - Don't know/no opinion 22.2% - Q35f Variety of shops Very good 0.7% -

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Redditch Borough Council Community Survey 2019 Results

Q35f Variety of shops 2019 2018 Good 21.1% - Adequate 24.5% - Poor 34.4% - Very poor 19.0% - Don't know/no opinion 0.3% - Q36 How often do you visit the following district centres? Q36a Church Hill At least once a week 9.2% - Every other week 2.4% - Monthly 6.1% - Less often 22.9% - Never 59.4% - Q36b Headless Cross At least once a week 16.8% - Every other week 7.2% - Monthly 18.2% - Less often 23.0% - Never 34.7% - Q36c Matchborough At least once a week 5.1% - Every other week 3.1% - Monthly 6.5% - Less often 21.6% - Never 63.7% -

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q36d Winyates At least once a week 6.2% - Every other week 5.2% - Monthly 8.6% - Less often 26.5% - Never 53.6% - Q36e Woodrow At least once a week 3.4% - Every other week 2.1% - Monthly 0.7% - Less often 17.2% - Never 76.6% - Q37 How would you improve the following Church Hill South 47.2% - district centres? Headless Cross 41.5% - Display shows percentage of people who Matchborough 37.4% - provided a comment. Comments were Winyates 46.3% - forwarded to appropriate department. Woodrow 46.3% - Public Parking 38 To what extent do you agree or disagree with these statements about public parking across the Borough? Q38a There is sufficient public parking in I agree strongly 18.7% - Redditch town centre I agree 52.0% - I neither agree nor disagree 13.6% - I disagree 6.1% - I strongly disagree 4.8% - Not relevant to me 4.8% - Q38b There is sufficient public parking in I agree strongly 5.9% - the district centres I agree 33.6% - I neither agree nor disagree 21.5% - I disagree 12.5% - I strongly disagree 1.7% - Not relevant to me 24.9% - Q38c Public parking is fairly priced in the I agree strongly 4.8% - borough I agree 31.6% - I neither agree nor disagree 22.7% - I disagree 22.7% - I strongly disagree 10.3% - Not relevant to me 7.9% - Q38d There is sufficient public parking in I agree strongly 0.7% - residential areas I agree 16.8% - I neither agree nor disagree 25.1% - I disagree 29.9% - I strongly disagree 21.3% - Not relevant to me 6.2% - Community Safety Q39 To what extent do you agree or disagree with these statements about feeling safe and respected? Q39a I feel safe outside in my local area I agree strongly 33.8% 37.2% during daylight I agree 55.3% 51.3% I neither agree nor disagree 7.5% 8.0% I disagree 2.7% 3.5% I disagree strongly 0.7% 0.0% Not relevant to me 0.0% - Q39b I feel safe outside in my local area I agree strongly 8.6% 15.2% after dark I agree 38.1% 42.0% I neither agree nor disagree 21.0% 17.9% I disagree 22.0% 17.0% I disagree strongly 10.0% 8.0% Not relevant to me 0.3% - Q39c Having CCTV helps me feel safe when I agree strongly 19.6% 21.6% I'm out in public I agree 32.5% 33.3% I neither agree nor disagree 27.6% 36.0% I disagree 12.9% 7.2%

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Q39c Having CCTV helps meRedditch feel safe when Borough Council Community Survey 2019 I'm out in public Results 2019 2018 I disagree strongly 2.4% 1.8% Not relevant to me 4.9% - Q39d My local area (within a 15 min walk) is I agree strongly 10.7% 15.9% safer than other areas in Redditch I agree 40.0% 31.9% Borough I neither agree nor disagree 35.9% 41.6% I disagree 7.2% 8.0% I disagree strongly 4.5% 2.7% Not relevant to me 1.7% - Q39e I feel people from different I agree strongly 8.0% 13.3% backgrounds get on well in my area I agree 46.9% 50.4% I neither agree nor disagree 28.5% 29.2% I disagree 8.3% 5.3% I disagree strongly 2.8% 1.8% Not relevant to me 5.6% - Q39e I am treated with dignity and respect I agree strongly 7.9% 17.7% in the community I agree 50.0% 50.4% I neither agree nor disagree 29.3% 26.5% I disagree 6.9% 4.4% I disagree strongly 1.7% 0.9% Not relevant to me 4.1% -

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Redditch Borough Council Community Survey 2019 Results 2019 2018 Q40 What makes you feel safe? Uniformed presence, good policing 32.3% - Good lighting 39.0% - (This was an open question - responses Community spirit, friendly people, local knowledge 29.2% - have been analysed and grouped) Cut back hedges/bushes, open areas, litter free 11.8% - CCTV 7.7% - No gangs/groups 5.1% - Staying inside car/home 3.6% - No drugs/alcohol (fighting) 2.6% - Self defence 2.1% - Better road policing 1.0% - No begging 1.0% - Other: e.g. self defence, self belief, family, good health, good news 9.7% - Q41 Have you or a member of your household been the victim of a crime, anti-social behaviour and/or harassment? Q41a A crime No 60.8% 55.9% Yes, in the last 12 months 9.8% 8.9% Yes, between 1 and 5 years ago 14.7% 10.5% Yes, 6 or more years ago 14.7% 24.6% Q41b Anti-social behaviour No 54.6% 64.4% Yes, in the last 12 months 26.4% 16.2% Yes, between 1 and 5 years ago 13.4% 9.8% Yes, 6 or more years ago 5.6% 9.5% Q41c Harrassed because of your race, No 88.4% - religion, sexual orientation, gender Yes, in the last 12 months 8.0% - identity or disability Yes, between 1 and 5 years ago 3.6% - Yes, 6 or more years ago 0.0% - Q42 Using your knowledge of Redditch Burglary 38.7% 49.8% Borough as a whole, please tell us the Robbery (mugging) 28.1% 30.1% issues that concern you most from Vehicle crimes 37.0% 50.2% the following list? Hate crime 13.7% 13.7% (Tick up to 10 boxes only) Knife crime 24.3% - Domestic abuse 12.7% 13.1% Sexual assault and rape 18.5% 14.3% Drug taking or dealing 61.0% 53.2% Damage to property 20.5% 22.5% Pedal cycle theft 5.5% 8.8% Rowdy/inconsiderate behaviour 45.9% 35.3% Nuisance vehicle 22.6% 21.3% Street drinking 22.9% 16.1% Harassment 9.9% 10.0% Littering 40.4% 44.1% Fly tipping 32.5% 31.0% Graffiti 6.5% 9.1% Dog fouling 28.8% 33.1% Dangerous dogs 9.6% 14.0% Inconsiderate parking 23.6% 42.2% Neighbour disputes 7.9% 6.4% Town Centre safety 15.4% 18.2% Other (please specify) e.g. noisy vehicles, aggressive begging 6.5% 5.2% Q43 What do you think are the 3 main Drugs 49.3% 42.2% issues that impact on Community Alcohol misuse 26.6% 26.7% Safety in Redditch Borough? Unemployment or low income 25.2% 19.8% (Tick up to 3 boxes only) Young people with nothing to do 39.0% 33.7% Lack of police presence 52.8% 52.3% Not enough deterrent/enforcement 30.3% 30.7% Lack of community co-operation 4.8% 4.9% Lack of parental control 34.1% 35.3% Poor behaviour & attitudes 34.8% 40.4% Lack of crime prevention measures 7.6% 8.8% Poor infrastructure & environmental design 7.9% 7.3% Other (please specify): lack of town pride, inconsiderate parking 1.4% 1.2% Redditch Borough Council Priorities 15 Community Survey 2019

Redditch Borough Council Community Survey 2019 Results 2019 2018 Q44 Please tell us which five of the Support the development and delivery of appropriate housing in the Borough10th 7th following you feel should be given Ensure housing in the Borough is of good quality and affordable 6th Jt 3rd priority by Redditch Borough Council Reducing homelessness 3rd Jt 3rd next year? Support people to live independently 14th 10th Providing welfare and financial support to help residents in maximising income/reducing13th 11th debt Healthy lifestyles and well-being, including mental health 2nd 2nd Support and empower families and communities 15th 13th Build sustainable communities and neighbourhoods 11th 12th Empower residents to get involved 16th 15th Supporting the community and voluntary sector 17th 14th Community safety 1st 1st Provide well maintained community parks and open spaces 7th 9th Maintenance of the landscape and environment 8th 8th Support culturally diverse events and arts activities 19th 16th Redditch's cultural heritage 18th 17th Local economic development and employment 5th 6th Transport, travel and congestion 4th - Environmental sustainability 12th - Waste and recycling 9th 5th Q45 Please tell us anything else you wish us to understand about living in This was an open question and the comments will be analysed separately Redditch. About You Q46 Which best describes your gender? Male 36.7% 37.6% Female 59.8% 59.2% Prefer to self describe 0.7% - Prefer not to say 2.8% 2.9% Q47 What was your age, in years, on your 16-19yrs 0.4% 0.0% last birthday? 20-29yrs 6.1% 7.4% 30-39yrs 17.0% 16.0% 40-49yrs 20.2% 19.6% 50-59yrs 14.8% 19.2% 60-69yrs 25.6% 24.4% 70-79yrs 12.6% 9.9% 80+ years 3.2% 1.3% Prefer not to say - 2.2% Q48 To which of these groups do you White English/Welsh/ Scottish/Northern Irish/British 91.4% 91.1% consider you belong to? Any other white background 2.5% 1.9% Mixed or multiple ethnic groups 1.8% 1.3% Asian or Asian British 0.4% 1.6% Arab 0.0% 0.0% Any other ethnic group 0.0% 0.0% Prefer not to say 3.9% 3.8% Q49 Which best describes your religion or Atheist 13.3% 11.0% belief? Buddhist 0.4% 0.6% Christian 49.3% 51.1% Humanist 2.2% 1.9% Hindu 0.7% 0.0% Jewish 0.0% 0.3% Muslim 0.0% 1.0% Pagan 2.2% 1.0% Sikh 0.0% 0.3% No religion/belief 24.1% 25.6% Prefer not to say 7.9% 5.8% Other (please specify): - 1.3% Q50 How would you describe your sexual Bisexual 2.6% 3.3% orientation? Heterosexual 82.5% 85.1% Lesbian or Gay 2.6% 1.3% Prefer to self describe 0.7% - Prefer not to say 11.7% 10.3%

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Q50 How would you describeRedditch your sexual Borough Council Community Survey 2019 orientation? Results 2019 2018 Other (please specify) - 0.0% Q51 Do you have any long-standing health Yes 39.8% 38.2% condition or disability? (Long-standing means anything that has No 53.8% 54.5% troubled you over a period of at least 12 months or that is likely to affect you for at Prefer not to say 6.5% 7.3% least 12 months)

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