Symphony Innovate 2019

Workflows and Use Cases

Challenge: • Trading OTC derivatives is slow, disjointed, and often relies on disconnected platforms.

• Constant window switching, manual entry, human error, and forgotten RFQ information are all too commonplace and can result in frustrated clients. Solution: • With SPARC, traders can create and send RFQs in seconds within a Symphony chat room, and even interact with dealers.

• Buy side traders can take action faster leveraging use pre-set commands, while all RFQ details are stored in an easily accessible audit log.

“SPARC is a blueprint for future collaboration in the industry; it’s been a unique journey of collaboration between the buy side and sell side, built for and by market participants.”

Andrew Mosson, Executive Director, CIB Digital Strategy, J.P. Morgan “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information FlexTrade – SPARC & FlexTrade Integration | Front Office Workflow Automate the EMS to RFQ process

Challenge: • Switching between execution management systems (EMS) and communication tools is tedious and can result in time lags and loss of relevant information. Solution: • Traders can seamlessly create RFQs and choose dealers using the FlexTrade & SPARC integration on Symphony.

• Trade details are automatically integrated into SPARC via through the FlexTrade EMS, and linked bidirectionally to a Symphony chat room.

“The fact that Symphony has defined a community standard with SPARC is exactly what we needed. From our viewpoint, this is the future.”

Andy Mahoney, Head of Sales, FlexTrade “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information Symphony – Introducing Elements | Back & Middle Office Workflow Build your best bots yet – more easily than ever before

Challenge: • Building robust bots is often time-consuming and requires large amounts of developer resources. Solution: • Symphony’s universal, programmable user interface components and pre-built Elements allow developers to build user-friendly bots and application integrations faster than ever.

• Bot experiences are also fully native within Symphony, maintaining a crisp user interface, stellar performance and scalable solutions.

“We decided to put superpowers in the hands of the developers to turn them into Symphony superheroes. Those are native bot experiences, secure data transport, and no deployment hassle.”

Bhavin Rawal, Vice President, Platform Product Management, Symphony “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information J.P. Morgan – BETSI Bot | Front Office Workflow Streamline the buy side trader IOI experience

Challenge: • The indication of interest (IOI) request process is complex, taking place across multiple platforms including order management systems (OMS), phone, email, and multiple chat channels. Solution: • J.P. Morgan’s BETSI bot reads, records, and responds to IOI requests automatically within Symphony.

• The details of the IOI can then be easily digested into the firm’s execution management system (EMS) and teams can take action quickly, while reducing the risk for error.

“Citi and JPM were able to build this bot in 3 months; since April, it has processed 48,000 targeted IOIs.”

Kwasi Danquah, Vice President, Asset Management Technology, J.P. Morgan “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information NatWest Markets – SCOUT | Front Office Workflow Receive client-specific pricing faster

Challenge: • NatWest Markets receives over 50,000 requests annually just for cash rates. Processing and responding to these requests is tedious and error-prone. Solution: • NatWest Markets’ SCOUT Bot automatically sends a client-specific price to a Symphony chat room and processes accepted RFQs.

• SCOUT eliminates manual entry, reducing risk for error, saving time, and connecting communication channels between traders and the sales team.

“SCOUT, our new digital trading assistant within Symphony is clever, has a personality, is keen, and is always right.”

John Smith, Chief Information Officer, NatWest Markets “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information Goldman Sachs – Broker IOI Bot | Front Office Workflow Streamline response time to clients

Challenge: • Responding to client price requests is unstructured, time- consuming, and results in delays in customer service.

Solution: • Goldman Sachs’ Broker IOI Bot automatically retrieves futures prices and posts them to the client directly in external chat rooms, saving time, improving data quality through timeliness and reducing error.

• Automating these price requests has resulted in significant resource and time savings for the Goldman Sachs team including: the number of parties involved decreasing from 3 to 1 and the time to price decreased from 3+ minutes to 10 seconds.

“Clients are expecting faster and faster responses to the inquiries they send us; 10 years ago you might have had 15 minutes to respond, while today they may only wait for 1 minute.”

Simon Birtwistle, Executive Director, Securities, Goldman Sachs “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information UBS – Live Desk Application | Middle & Back Office Workflow Bring research and market color to your fingertips

Challenge: • Keeping up with the latest market color is time- consuming, and key information for decision-making is often missed by traders and researchers alike. Solution: • UBS Live Desk allows researchers to post, tag, and share content directly within Symphony or the Live Desk Application.

• Traders can search for and deep dive into articles, or view content via the timeline feed, allowing them to easily scroll back to a select time to identify and act on market trends.

“Without Symphony, Live Desk wouldn't be possible. It is the base foundation of building blocks. All those individual chat rooms across the investment bank becomes, ultimately, the source of most of our information…”

Richard Cochinos, Head of Macro Sales and Trading Content, Knowledge Network Americas UBS “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information Citi Velocity – Commentary Content Bot | Front Office Workflow Combat content overload with automatic tagging and Signals

Challenge: • Citi produces over 10,000 pieces of written content each month, potentially making important research difficult to find and process. Solution: • Citi Velocity’s Commentary Content Bot tags content based on topic, connecting them to Signals and specific chat rooms.

• Users can subscribe to Signals and chats to be notified when relevant content is posted, resulting in more efficient research discovery.

“Citi Velocity's Market Commentary Bot as well as our Subscription Bot is one the ways we're trying to tackle information overload and make the most important content, what you need to do your jobs well and effectively, rise to the top and become more visible.”

Alejandra Villagra, Global Head of Citi Velocity Sales “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information BNP Paribas – FX RFQ Bot | Front Office Workflow Automate RFQs and reduce the risk of human error

Challenge: • FX Sales desks field thousands of price requests every day, taking time and reducing efficiency. Solution: • BNP Paribas’ RFQ Bot automates the entire workflow using a Natural Language Processing (NLP) engine to translate large amounts of text into structured objects.

• FX RFQ Bot provides provide prices for FX transactions, swaps, and can even book transactions, reducing the risk for human error and saving time for each request.

“The entire process: requesting a price, receiving a price and booking a trade can all happen in a matter of seconds.”

Chris Meehan, Global Head of Product Development, BNP Paribas “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information Barclays & Capital Group – BARX Bot | Front Office Workflow Access critical trade information in real time

Challenge: • Traders are presented with endless information but have limited screen space.

Solution: • The BARX Alert Bot was built to query any stock, highlight dislocation of price versus an average, and access an extension application for more information.

• Users can subscribe to custom alerts to make trading decisions faster and more accurately.

“Within two months - from really starting the discussion and where we are right now, where can actually demo how this alert bot works - we can actually see it’s been a very quick turnaround on how this type of collaboration can evolve.”

Daniel Nehren, Managing Director, Head of Statistical Modelling and Development, Equities, Barclays “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information T. Rowe Price & ServiceNow – Jarvis | Back Office Workflow Reimagine incident management and operations

Challenge: • When managing an incident, mistakes are costly, communication is critical, and time is everything.

Solution: • T. Rowe Price and ServiceNow have collaborated to create the Jarvis Bot to query incidents, statuses, and more in real time for clear oversight.

• When an incident is created, Jarvis can create a chat room with the relevant parties and information to save time, reduce errors, and help solve crises quickly.

“Mobility is crucial to us - with Symphony and ServiceNow we can watch and monitor, then get involved actively when it’s necessary.”

Blake Kellner, Head of Trading Technology – App Engineering, T. Rowe Price “© Copyright 2019 Symphony Communication Services, LLC — Private and Confidential – Proprietary Information BlackRock & Standard Chartered RTT Bot | Front Office Workflow Reimagine the client onboarding process

Challenge: • The onboarding process is incredibly manual, consuming time and resources in an environment where progress is key to maintain client engagement. Solution: • BlackRock and Standard Chartered have the Ready to Trade (RTT) Bot queries fund codes to see the fund status and information particular products, providing critical trading information in real time.

• RTT Bot is the first step to eliminate manual human intervention and streamline the entire client lifecycle, saving valuable time for legal and onboarding teams.

“We probably opened about 2,000 accounts in the past year, and in the 4 to 5-week period that it takes to open an account, you probably have 50 emails. Anybody want to have 100,000 of those go away?”