Unclassified

KnowledgeKnowledge ManagementManagement

atat thethe HeartHeart ofof CMMICMMI ML3ML3

i- rgan O al tion za ge wled Kno Dr. Amir Tomer 3 Director of Systems and Software Processes [email protected] Ltc. (ret.) Yair Dembinski Knowledge Manager

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 1 Unclassified

PresentationPresentation OverviewOverview •• AboutAbout RAFAELRAFAEL •• TheThe OrganizationOrganization atat MaturityMaturity LevelLevel 33 •• PrinciplesPrinciples ofof KnowledgeKnowledge ManagementManagement •• KMKM SystemsSystems atat RAFAELRAFAEL •• NymphaNympha –– AnAn ExampleExample ofof aa KMKM SystemSystem •• Q&AQ&A

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 2 Unclassified

NDIA-CMMIVersion 5, April Denver, 2005/8201UNC CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3www.rafael.co.il at RAFAEL 3 Mini Satellites

Britening

Communication Systems Helistar Electro-Optical Protection Suite Helicoat Golden Bay Skylite Real Time Imagery Processing System Toplite Family Electro- Optical Payload Reccelite Blue Bay Airborne EW Reconnaissance Ground Imagery Systems 5 Pod Exploitation System Full Sphere IR Missile Targeting and Navigation Pod Have Lite Guidance Air-to-Ground Kit System Black Air Borne Ballistic Target Barak Derby Air Defense Air-to-Air REAPS Derby System Air Defense System

RITA SLA

Aerostat-borne 4 Surveillance Systems On Land

Total Area Control System

Training and Simulation Systems

Helispot Matador-MP DetecDetectiontion System

RTCS Tactical C4I Matador-WB Firefly

Overhead ADMS Weapon Systems Add-on Armor Simon SpotLite Door Breaching StaStalkerlker

SkyLSkyLiteite Carpet Minefield Clearing Spike Family

5 Naval EW Systems

Naval Combat Systems C-Gem

Protector EW Barak Naval Unmanned Typhoon Naval Air Decoy Surface Vehicle Rockets Stabilized Defence Weapon System Station

ATDS Dafco UIDAS Advanced Underwater Torpedo Intrudes Defense Detection System System ATC-2 Acoustic Scutter Torpedo Towed Torpedo Countermeasure Decoy System Diveguard Personal Distress and 6 Communication FinancialFinancial DataData

BACKLOG ($M/year) SALES ($M/year)

w/subsidiaries w/subsidiaries 2000 1200 1546 1712 1600 1257 1324 830 801 1219 800 733 781 1200 682

800 400 400

0 0 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004

R.O.W

7 Unclassified

CoreCore CapabilitiesCapabilities

• Seekers and electro-optical • Materials and processes payloads composites, optical elements and coating metallurgy • Guidance and navigation • MMIC • Image processing - trackers • Antennas and radomes • Rocket motors • Electronic warfare • Explosives • Communication, secure data • Warheads and fuses links • Acoustics • Terminal ballistics • Thermal batteries • Simulators, trainers, training systems • High power microwave • Armor and protection

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 8 Unclassified

ExcellenceExcellence throughthrough StandardsStandards

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 9 Unclassified

The Essence of Maturity Level 3

Organizational Organizational CCausalausal CL3 Project Innovation and 5 Innovation and AAnalysisnalysis and and Deployment Management Deployment RResolutionesolution QQuantitativeuantitative CL3 OOrganizationalrganizational 4 PProjectroject Engineering PProcessrocess MManagementanagement PPerformanceerformance

IntegratedIntegrated Validation Supplier Validation Supplier OOrganizationalrganizational Management Management TTrainingraining Organizational VerVerificationification Organizational IntegratedIntegrated Environment for Product OOrganizationalrganizational Environment for TTeamingeaming Product Integration 3 Integration Process Integration Risk Integration Process Risk DDefinitionefinition Decision Management TTechnicalechnical Decision Management Solution Organizational AAnalysisnalysis and and Integrated Solution Organizational Integrated Process RResolutionesolution Project Requirements Process Project Requirements Focus Management Development Focus Management Development Supplier Supplier Measurement & Agreement Organizational Measurement & Agreement Analysis Management Analysis Management Process Project RRequirementsequirements Maturity Levels (Staged Approach) 2 Process & Product Project Management Management Process & Product Monitoring and Management Quality Assurance Monitoring and Quality Assurance CControlontrol Project CConfigurationonfiguration Project Management PPlanninglanning Management 1 Project Management Engineering Process Management Support Categories (continuous Approach) NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 10 Unclassified

TheThe EssenceEssence ofof CapabilityCapability LevelLevel 33 •• GenericGeneric GoalGoal 33 – The process is institutionalized as a defined process • Generic Practice 3.1 – Establish and maintain the description of a defined process • Generic Practice 3.2 – Collect work products, measures, measurement results, and improvement information derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 11 Unclassified

TheThe OrganizationOrganization atat MaturityMaturity LevelLevel 33

Information OPF / SG 1 OPF / SG 2 for Process Defined Process Process Improvement Processes Improvement Improvement Opportunities Activities Organizational Training

OPD / SG 1 GP 3.1+IPM GP 3.1+ Eng. PA g Ta in Organizational ilo Defined Defined r ilor Process in Process Process g Ta Assets

Engineering Project Management GP 3.2 Sys. Information Proj. Sys. Proj. X for Process A Y B Improvement Sys. Proj. Z C

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 12 Unclassified

Same Information – Different Use Contexts!

Information OPF / SG 1 OPF / SG 2 for Process Defined Process Process Improvement Processes Improvement Improvement Opportunities Activities Organizational Training

OPD / SG 1 GP 3.1+IPM GP 3.1+ Eng. PA g Ta in Organizational ilo Defined Defined r ilor Process in Process Process g Ta Assets

Engineering Project Management GP 3.2 Sys. Proj. Sys. Information Proj. X A Y for Process B Sys. Improvement Proj. Z C

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 13 Unclassified

OrganizationalOrganizational ProcessProcess AssetsAssets • The organization's process asset library is a collection of items maintained by the organization for use by the people and projects of the organization • This collection of items includes: – descriptions of processes and process elements – descriptions of life-cycle models – process tailoring guidelines – process-related documentation – process-related data • The organization’s process asset library supports organizational learning and process improvement by allowing the sharing of best practices and lessons learned across the organization.

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 14 Unclassified

KnowledgeKnowledge ManagementManagement –– TheThe MotivationMotivation

• At the Individual Level – Capability to perform tasks and to make decisions in a higher level of quality • Process knowledge • Professional knowledge • Business knowledge • Expert identification •… • At the Organization Level – Knowledge is the most important resource of the organization – Appropriate management of the knowledge improves organizational performance • Knowledge sharing and knowledge assets • Visible and invisible knowledge • Technology • Organizational processes and culture •…

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 15 Unclassified

RAFAELRAFAEL’’ss KMKM ObjectivesObjectives • Support the Organizational Core Processes – Improve the effectiveness and efficiency of sales – Improve project process efficiency • Reduce errors • Decrease “wheel inventions” – Improve proficiency and effectiveness in development • Generate relevant connections among people • Improve the availability of relevant information and knowledge – Improve field-test success ration – Improve business intelligence in marketing and sales phases – Support of innovation in all areas • Implement Effective and Efficient Solutions – Construct appropriate KM infrastructure over all aspects • Technology •Process •Culture

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 16 Unclassified

TypesTypes ofof NeedsNeeds •• KnowledgeKnowledge SharingSharing byby PeoplePeople withwith CommonCommon SubjectsSubjects •• AccessibilityAccessibility toto InformationInformation withinwithin SpecificSpecific ContextContext •• HandlingHandling ““KnowKnow--HowHow”” •• AccessibilityAccessibility toto ProfessionalsProfessionals •• DecisionDecision SupportSupport

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 17 Unclassified

TypesTypes ofof SolutionsSolutions •• ““KnowKnow--HowHow”” ManagementManagement •• AfterAfter--ActionAction ReviewsReviews andand LessonsLessons LearnedLearned •• KnowledgeKnowledge CommunitiesCommunities •• ContentsContents ManagementManagement •• OrganizationalOrganizational InfrastructureInfrastructure

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 18 Unclassified

KnowledgeKnowledge CommunitiesCommunities DefinitionDefinition – A group of people with a common subject • Not part of the organizational structure • Conduct dynamics of sharing – Meetings – Web site / Forum •• KnowledgeKnowledge CommunityCommunity ObjectivesObjectives – Knowledge sharing within the group – Common learning from outer sources – Generating new knowledge – Organizational lobbying for the subject

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 19 Unclassified

ContentsContents ManagementManagement • Definition – Organization of contents in a form which enables convenient retrieval when needed • Contents Management Principles – Every contents item • Exists in exactly one location • Accessible from a large variety of locations • Access is according to relevant context • Contents Management Solutions – A large variety of solutions exist – A specific solution should be chosen after careful analysis of the needs – All solutions should be supported by the organizational infrastructure – “Network Based Contents Management” is the advanced type of solutions

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 20 Unclassified

ExamplesExamples ofof KMKM SystemsSystems inin RAFAELRAFAEL

• “Nympha” – The knowledge source for PM and SE Processes • Will be discussed next • After Action Review (AAR) System – Methodology-based system to support AAR and lessons learned from failures and successes – Lessons and recommendations are structured in retrievable formats – Root cause statistics caters for process improvements • Shemesh – Business Information Source – An integrative system for storing and retrieving relevant business knowledge • Competitive Products • Visitors • Exhibitions • Meetings • Customers •Business trips • Contracts • Conference Participation Optimization – Classified conference catalog with priorities – Coordination between conference participants – Registration and report process

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 21 Unclassified

“Nympha” – The PM and SE Knowledge System

• The Material is Organized in “Knowledge Drawers” (Process Areas) – E.g. Requirements Management, V&V, ILS • Each drawer has a “Drawer Manager” – A domain expert – Responsible for reviewing new materials – Responsible for updating the contents • Each drawer contains two types of items – Internal items – specific contents that do not exist elsewhere – Links to external items which exist in other sources on the network • Procedures and Methods Libraries • After Action Review System • Document Management System

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 22 Unclassified

Nympha Drawer: Requirements

Requirements Analysis See next slide

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 23 Unclassified

Requirements Drawer Process: Requirements Analysis

Establish Req. Table See next slide

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 24 Unclassified

Requirements Analysis Activity: Establish Req. Table

Requirements Table See next slide

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 25 Unclassified

Establish Req. Table Work-Product: Req. Table

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 26 Unclassified

AnyAny Questions?Questions?

NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 27