Knowledge Management at the Heart of CMMI ML3 3
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Unclassified KnowledgeKnowledge ManagementManagement atat thethe HeartHeart ofof CMMICMMI ML3ML3 i- rgan O al tion za ge wled Kno Dr. Amir Tomer 3 Director of Systems and Software Processes [email protected] Ltc. (ret.) Yair Dembinski Knowledge Manager NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 1 Unclassified PresentationPresentation OverviewOverview •• AboutAbout RAFAELRAFAEL •• TheThe OrganizationOrganization atat MaturityMaturity LevelLevel 33 •• PrinciplesPrinciples ofof KnowledgeKnowledge ManagementManagement •• KMKM SystemsSystems atat RAFAELRAFAEL •• NymphaNympha –– AnAn ExampleExample ofof aa KMKM SystemSystem •• Q&AQ&A NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 2 Unclassified NDIA-CMMIVersion 5, April Denver, 2005/8201UNC CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3www.rafael.co.il at RAFAEL 3 Mini Satellites Britening Communication Systems Helistar Electro-Optical Protection Suite Helicoat Golden Bay Skylite Real Time Imagery Processing System Spike Toplite Family Electro- Optical Payload Reccelite Blue Bay Airborne EW Reconnaissance Ground Imagery Systems Python 5 Pod Exploitation System Full Sphere IR Litening Missile Targeting and Navigation Pod Sky Shield Spice Popeye Have Lite Guidance Air-to-Ground Kit System Black Sparrow Air Borne Ballistic Target Barak Derby Air Defense Air-to-Air REAPS Derby System Air Defense System RITA SLA Aerostat-borne 4 Surveillance Systems On Land Total Area Control System Training and Simulation Systems Helispot Matador-MP DetecDetectiontion System RTCS Tactical C4I Matador-WB Firefly Overhead ADMS Weapon Systems Add-on Armor Trophy Simon SpotLite Door Breaching StaStalkerlker SkyLSkyLiteite Carpet Minefield Clearing Spike Family 5 Naval EW Systems Naval Combat Systems C-Gem Protector EW Barak Naval Unmanned Typhoon Naval Air Decoy Surface Vehicle Rockets Stabilized Defence Weapon System Station ATDS Dafco UIDAS Advanced Underwater Torpedo Intrudes Defense Detection System System ATC-2 Acoustic Scutter Torpedo Towed Torpedo Countermeasure Decoy System Diveguard Personal Distress and 6 Communication FinancialFinancial DataData BACKLOG ($M/year) SALES ($M/year) w/subsidiaries w/subsidiaries 2000 1200 1546 1712 1600 1257 1324 830 801 1219 800 733 781 1200 682 800 400 400 0 0 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 R.O.W 7 ISRAEL Unclassified CoreCore CapabilitiesCapabilities • Seekers and electro-optical • Materials and processes payloads composites, optical elements and coating metallurgy • Guidance and navigation • MMIC • Image processing - trackers • Antennas and radomes • Rocket motors • Electronic warfare • Explosives • Communication, secure data • Warheads and fuses links • Acoustics • Terminal ballistics • Thermal batteries • Simulators, trainers, training systems • High power microwave • Armor and protection NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 8 Unclassified ExcellenceExcellence throughthrough StandardsStandards NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 9 Unclassified The Essence of Maturity Level 3 Organizational Organizational CCausalausal CL3 Project Innovation and 5 Innovation and AAnalysisnalysis and and Deployment Management Deployment RResolutionesolution QQuantitativeuantitative CL3 OOrganizationalrganizational 4 PProjectroject Engineering PProcessrocess MManagementanagement PPerformanceerformance IntegratedIntegrated Validation Supplier Validation Supplier OOrganizationalrganizational Management Management TTrainingraining Organizational VerVerificationification Organizational IntegratedIntegrated Environment for Product OOrganizationalrganizational Environment for TTeamingeaming Product Integration 3 Integration Process Integration Risk Integration Process Risk DDefinitionefinition Decision Management TTechnicalechnical Decision Management Solution Organizational AAnalysisnalysis and and Integrated Solution Organizational Integrated Process RResolutionesolution Project Requirements Process Project Requirements Focus Management Development Focus Management Development Supplier Supplier Measurement & Agreement Organizational Measurement & Agreement Analysis Management Analysis Management Process Project RRequirementsequirements Maturity Levels (Staged Approach) 2 Process & Product Project Management Management Process & Product Monitoring and Management Quality Assurance Monitoring and Quality Assurance CControlontrol Project CConfigurationonfiguration Project Management PPlanninglanning Management 1 Project Management Engineering Process Management Support Categories (continuous Approach) NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 10 Unclassified TheThe EssenceEssence ofof CapabilityCapability LevelLevel 33 •• GenericGeneric GoalGoal 33 – The process is institutionalized as a defined process • Generic Practice 3.1 – Establish and maintain the description of a defined process • Generic Practice 3.2 – Collect work products, measures, measurement results, and improvement information derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 11 Unclassified TheThe OrganizationOrganization atat MaturityMaturity LevelLevel 33 Information OPF / SG 1 OPF / SG 2 for Process Defined Process Process Improvement Processes Improvement Improvement Opportunities Activities Organizational Training OPD / SG 1 GP 3.1+IPM GP 3.1+ Eng. PA g Ta in Organizational ilo Defined Defined r ilor Process in Process Process g Ta Assets Engineering Project Management GP 3.2 Sys. Information Proj. Sys. Proj. X for Process A Y B Improvement Sys. Proj. Z C NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 12 Unclassified Same Information – Different Use Contexts! Information OPF / SG 1 OPF / SG 2 for Process Defined Process Process Improvement Processes Improvement Improvement Opportunities Activities Organizational Training OPD / SG 1 GP 3.1+IPM GP 3.1+ Eng. PA g Ta in Organizational ilo Defined Defined r ilor Process in Process Process g Ta Assets Engineering Project Management GP 3.2 Sys. Proj. Sys. Information Proj. X A Y for Process B Sys. Improvement Proj. Z C NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 13 Unclassified OrganizationalOrganizational ProcessProcess AssetsAssets • The organization's process asset library is a collection of items maintained by the organization for use by the people and projects of the organization • This collection of items includes: – descriptions of processes and process elements – descriptions of life-cycle models – process tailoring guidelines – process-related documentation – process-related data • The organization’s process asset library supports organizational learning and process improvement by allowing the sharing of best practices and lessons learned across the organization. NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 14 Unclassified KnowledgeKnowledge ManagementManagement –– TheThe MotivationMotivation • At the Individual Level – Capability to perform tasks and to make decisions in a higher level of quality • Process knowledge • Professional knowledge • Business knowledge • Expert identification •… • At the Organization Level – Knowledge is the most important resource of the organization – Appropriate management of the knowledge improves organizational performance • Knowledge sharing and knowledge assets • Visible and invisible knowledge • Technology • Organizational processes and culture •… NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 15 Unclassified RAFAELRAFAEL’’ss KMKM ObjectivesObjectives • Support the Organizational Core Processes – Improve the effectiveness and efficiency of sales – Improve project process efficiency • Reduce errors • Decrease “wheel inventions” – Improve proficiency and effectiveness in development • Generate relevant connections among people • Improve the availability of relevant information and knowledge – Improve field-test success ration – Improve business intelligence in marketing and sales phases – Support of innovation in all areas • Implement Effective and Efficient Solutions – Construct appropriate KM infrastructure over all aspects • Technology •Process •Culture NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 16 Unclassified TypesTypes ofof NeedsNeeds •• KnowledgeKnowledge SharingSharing byby PeoplePeople withwith CommonCommon SubjectsSubjects •• AccessibilityAccessibility toto InformationInformation withinwithin SpecificSpecific ContextContext •• HandlingHandling ““KnowKnow--HowHow”” •• AccessibilityAccessibility toto ProfessionalsProfessionals •• DecisionDecision SupportSupport NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 17 Unclassified TypesTypes ofof SolutionsSolutions •• ““KnowKnow--HowHow”” ManagementManagement •• AfterAfter--ActionAction ReviewsReviews andand LessonsLessons LearnedLearned •• KnowledgeKnowledge CommunitiesCommunities •• ContentsContents ManagementManagement •• OrganizationalOrganizational InfrastructureInfrastructure NDIA-CMMI Denver, CO, Nov. 06 RAFAEL’s Proprietary KM for CMMI-3 at RAFAEL 18 Unclassified KnowledgeKnowledge CommunitiesCommunities DefinitionDefinition – A group of people with a common subject • Not part of the organizational structure • Conduct dynamics of sharing – Meetings