Supply Chain Mindmapping

Logistics service options

Differentiated service levels Choice of delivery channel

Supply Chain Orchestration Order visibility per role Customer-specific instructions As global markets are rapidly opening up, customers increasingly dictate new E-commerce – order fulfilment Multi-channel sales requirements with respect to supply Distribution – outbound management New customer expectations chain services. This new Customer Chain Speed of delivery Fragmented processes Sourcing – inbound management Control forces retailers-wholesalers, brand Service flexibility 1 2 Reverse – returns management owners and logistics service providers to Transparent service perfectly orchestrate the processes across Power to Need for parties and systems in the supply chain. Complex network structures Open internet economy Customers Orchestration Software as a Service for supply chain Emerging markets Temporary partnerships orchestration provides real-time control Rapid globalisation Dynamic partnerships over planning and execution resulting in Shorter product life cycles true orchestration. This creates a great new Logistics outsourcing customer experience in terms of customer New forms of collaboration Plan Integral transport management intimacy and operational excellence. MP Brand reputation Objects and Supply Chain Movement Government regulation Growing risks have created a mindmap on Supply Chain System complexity Inflexible ERP Orchestration. Tax on environmental impact Raw materials prices Labour costs WMS with internal focus Energy consumption Extreme cost pressure Supply Chain Lack of system integration Creators mind map: Reduction of overheads Act Orchestration Do TMS with resource focus

Interfacing too complex Customer service flexibility Flexible process configuration Agility Process flow planning Order-by-order optimisation Order consolidation Adjustments during execution Planning Subcontractor selection Online customer service Check Resource management SC M Faster physical processes Event management Velocity SUPPLY CHAIN Accelerated administration movement Execution Document management Order-to-cash cycle Reduced logistics costs Order visibility Lower back-office costs Efficiency Alert messaging Price management Efficient customer service Create wow Use Software as Real-time management reporting Finance Order quotation Experience a Service Logistics invoicing Adhering to industry regulations Cost allocation Contractual agreements with customer Compliancy Service level KPIs Suppliers’ terms and conditions 4 Reporting Operational KPIs Internal company policies 3 Financial KPIs Sustainability KPIs

Multi Party Orchestration Mindmap manual for Customer Chain Control

CUSTOMER Power to customers and amended regulations, brand vulnerabil- many ways. Each customer demands a tems are frequently insufficiently integrated. management leading to lower costs, and Create wow experience of both monetary costs and non-monetary BRAND OWNER The globalization process, in which new ity and changing tax conditions. Companies different service level in terms of delivery After identifying the supply chain challenges, greater flexibility resulting in better cus- SaaS for supply chain orchestration between burdens such as the impact on the environ- RETAIL WHOLESALE markets are emerging, the internet is open- competing globally not only have to secure times, sales channels, insight into status it is time to assess their impact on order tomer service. All stages in the life cycle of the various internal and external ERP, WMS ment. ‘Compliancy’ is the assurance that PLANNING LSP

E-COMMERCE ing up the economy and players’ roles are orders from customers but also have to fulfil and specific instructions. Supply chains are management: Do. operational orders are optimised by an order and TMS systems delivers competitive rules are adhered to and risks are minimised. EXECUTION

management system for planning, execution, benefits. ‘Agility’ means greater flexibility to Optimising the operational chain processes FINANCE ORDERS RETURNS changing, is leading to ever-greater inter- them optimally. International competition becoming more complex with frequent adap- DISTRIBUTION

national competition. Customers – whether necessitates a planned approach to the sup- tations, whether temporary or permanent, Use software as a service finance and reporting that is connected to the optimise individual orders and continually enables companies to compete globally: Act. REPORTING SOURCING AGILITY

EFFICIENCY VELOCITY consumers or business clients – are becom- ply chain: Plan. and this even increases with logistics out- The solution to these supply chain chal- ERP systems, WMSs and carrier TMSs. The adapt to changing requirements. ‘Velocity’ COMPLIANCY ing increasingly demanding. At the same sourcing and calls for integrated transport lenges lies in optimizing the chain execution introduction of flexible integrated order man- refers to faster front/back-office processes, time, a growing number of risks are associ- Need for orchestration management. The chain processes are often across all parties. Innovative order manage- agement will result in improved performance physical execution and financial processes. ated with doing business globally due to new Global competition impacts companies in still very fragmented and the various IT sys- ment simultaneously achieves integrated of the logistics chain: Check. ‘Efficiency’ means lower chain costs, in terms

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