A Collaborative Project Management Approach and a Framework for Its Supporting Systems
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Program Overview Training Objectives Time Management
Time Management Program Overview At times you may hear people getting stressed and complaining that there is no balance in their lives. They feel that they are unable to deliver what they promise; they end up disappointing colleagues and are constantly pressured to prove themselves as they are slipping on commitments. Perhaps! They aren’t doing well managing their time. Making sure you deliver what’s promised to build personal and professional credibility should be reason enough to learn how to manage time. The need for exercising conscious control over the amount of time spent on specific activities, leading to enhancement of effectiveness, efficiency or productivity drives the need for building skills on Time management. So, how does one manage time? Planning, Prioritizing, Scheduling and Monitoring can be some methods that can be used to effectively manage one’s time. Knowing what to work on, when and how much time you have to finish the work makes you more focused and keeps you away from such activities which either you do not have to work on or can be worked on later. This focus on the work ensures that you get more quality work out. TCG’s program on Time Management is aimed at helping you Prioritize your work, Deliver quality work, Get more done in less time, Deliver what’s promised, Discipline you day and activities, Deliver more that you thought you could and more importantly, build immense credibility for yourself! Training Objectives Assess your personal Time Management style Manage time conflicts Learn to make timely decisions -
CREATE a PLANNING CULTURE Small Changes That Can Make a Big Impact on Your Operation’S Efficiency and Performance
leading thoughts / aug 2014 CREATE A PLANNING CULTURE Small changes that can make a big impact on your operation’s efficiency and performance. By Chuck Swain, Interactive Intelligence Pipeline Articles www.contactcenterpipeline.com Create a Planning Culture t’s no secret that personnel costs make up roughly two-thirds of contact center operating budgets. Getting the “right” number of staff in place is critical to ensure that your center can Imeet service goals and control costs. Yet one of the top missteps contact center leaders make is to deprioritize their strategic planning process in lieu of “running the contact center.” The day-to-day execution of your staffing plan is a very important part of delivering service in a contact center. How well you’re prepared for each interval of the day is a critical success factor that distinguishes good performance from chaos. By prioritizing contact center planning and investing in a workforce management (WFM) function, you can overcome staffing and Chuck Swain workload challenges, control agent stress and become proficient at maintaining a cost-efficient Interactive Intelligence environment. Plan to Plan A fundamental first step is to dedicate the right resources to planning. Supporting a WFM function must be a top priority! WFM’s planning role will coordinate much of what it takes to help leadership predict future events, which isn’t a “straight-line” undertaking. Your WFM team will be asked to compile mounds of data and turn it into something usable for capacity planning and scheduling against daily and intraday volume patterns. Expecting to “do more with less” by asking a contact center supervisor or manager to moonlight in the WFM role is a bad idea. -
Tips for Time Management Lisa Medoff, Ph.D
Tips for Time Management Lisa Medoff, Ph.D. Education Specialist Stanford School of Medicine [email protected] • Plan ahead and set a schedule o Be both strict and flexible: Work when you plan to do so, but be willing to substitute another high-priority task when you cannot focus on what you had planned to work on. o Include both free time (socializing and media use) and cushion time (extra hours for unpredicted circumstances) in your planned schedule. ! Try to avoid unscheduled social and media time as much as possible. ! Decide ahead of time who/what is worth breaking your schedule for and who/what is not. ! Schedule a few hours for catching up once a week. If you are all caught up, use this time to reward yourself with a break (or, if you are really motivated, use it to get ahead for next week!). o Be accountable to someone. ! Share your schedule with a friend and ask him/her to check in with you later to make sure you followed it. ! Know when you need to be held the most accountable. Early mornings? Evenings? Arrange to meet someone at a designated time to help keep you on track. • Be realistic: As you adjust to a new study schedule, keep track of how long you estimate a task will take and compare it to how long it actually takes. Also keep track of which ways of studying are the most efficient and which ones take up time, but do not 1 seem to add much value. Finally, keep track of ways that you wasted your time. -
Computerizing Logistics Management Information Systems
Computerizing Logistics Management Information Systems A Program Manager’s Guide USAID | DELIVER PROJECT OCTOBER 2012 This publication was produced for review by the U.S. Agency for International Development. It was prepared by the USAID | DELIVER PROJECT, Task Order 4. Computerizing Logistics Management Information Systems A Program Manager’s Guide The authors’ views expressed in this publication do not necessarily reflect the views of the U.S.Agency for International Development or the United States Government. USAID | DELIVER PROJECT,Task Order 4 The USAID | DELIVER PROJECT, Task Order 4, is funded by the U.S. Agency for International Devel opment (USAID) under contract number GPO-I-00-06-00007-00, order number AID-OAA-TO-10-00064, beginning September 30, 2010. Task Order 4 is implemented by John Snow, Inc., in collaboration with Aso ciación Benéfica PRISMA; Cargo Management Logistics; Crown Agents USA, Inc.; Eastern and Southern Af rican Management Institute; FHI 360; Futures Institute for Development, LLC; LLamasoft, Inc; The Manoff Group, Inc.; OPS MEND, LLC; PATH; PHD International (a division of the RTT Group); and VillageReach. The project improves essential health commodity supply chains by strengthening logistics management infor mation systems, streamlining distribution systems, identifying financial resources for procurement and supply chain operation, and enhancing forecasting and procurement planning. The project encourages policymakers and donors to support logistics as a critical factor in the overall success of their healthcare mandates. Recommended Citation USAID | DELIVER PROJECT, Task Order 4. 2012. Computerizing Logistics Management Information Systems: A Program Manager’s Guide. Arlington, Va.: USAID | DELIVER PROJECT, Task Order 4. Abstract As in-country public health logistics systems become more integrated and sophisticated, many countries are looking to automate their logistics management information systems (LMIS) in order to improve the quantity, quality, and timeliness of logistics data throughout the country. -
MOVEBR Program Management Plan
Program Management Plan | MovEBR Program Management Plan As of April 1, 2019, the City of Baton Rouge and the Parish of East Baton Rouge have started implementation of MovEBR, a historic Sales Tax referendum created to improve transportation. The MovEBR initiative will help the citizens in East Baton Rouge Parish with traffic mitigation by building new roads, sidewalks, and managing traffic in the parish. The tax initiative passed on December 8, 2018, is expected to generate $46M annually for the City-Parish and will be spent on the published MovEBR projects. The program will last through March 31, 2049. As presented, this initial Program Management Manual is a living Program Management Plan (PMP) evidencing the strong management systems that will be put in place to achieve efficient and effective delivery. It is comprehensive in content and serves as a firm foundation for the life of the program. It demonstrates how the successful execution of the unique project groupings will be accomplished through the Baton Rouge Department of Transportation and Drainage (DTD) and our partners as we operate in a seamless, integrated manner. The PMP documents the structure, processes, and resources that will be used to execute a successful program and create concrete deliverables that meet the contractual requirements. The PMP covers the organization, approach and timeline, controls, schedule and resource management, tools, quality management, communication plans, Small Business Outreach and public involvement. This will provide the foundation to achieve program goals and communicate to stakeholders how the program will be managed. By adhering to this plan, DTD will implement and utilize the proper management controls for the program, thereby promoting the achievement of the program’s goals and objectives. -
Building a Change Management Office 9 Steps to Make Your Change Efforts Stick
White Paper Building a Change Management Office 9 Steps to Make Your Change Efforts Stick Does this scenario sound familiar? A new program, designed to take advantage of a new market opportunity, is expected to substantially improve business performance. It takes months to develop the perfect implementation strategy. Introduction 1. Design and establish a change enable change management strategies, management office structure. processes and goals. Each organization Employees receive program details and has different needs and limitations for guidelines. Initial interest in the program 2. Create change management a CMO. Changes vary by volume, type fades quickly. After a few months, the methodology, tools and templates. and complexity of typical change efforts. new program is abandoned and marked a 3. Align the change management Additionally, organizations may face failure, disappearing into obscurity. methodology with project limitations due to processes, culture, management. Similar stories play out year after year geographic locations or budget. Major in companies everywhere. The fast- 4. Engage key leaders and stakeholders to decisions to be made when designing the paced nature of our global economy support the CMO. CMO include to scope, strategy, goals, means promising new changes are 5. Raise awareness of change structure, roles and responsibilities. designed on a regular basis. A deliberate management and the CMO. change management strategy is crucial 6. Develop change management Strategy and scope for companies looking to be agile in knowledge and skills in employees. Determining the strategy and scope of the their adaptability, but structured in their 7. Deliver change management on CMO is a key first step when designing approach to change. -
Time Management
Lesson Overview Time Management Recommended Length 6th Grade 75 Minutes About This Lesson To explore strategies that help manage stress and promote balance, students Xello Entry Point will create a time budget to assess how they currently manage their time and establish time management strategies to help them manage stress and achieve Students will need to save and maintain a healthy school/life balance. three careers before starting this lesson. It’s also recommended that students Learning Objectives complete the Matchmaker By the end of this lesson, students will: assessment (phase 1). • explain why time management is important in school and on the job • create a time budget to assess how they currently manage their time Vocabulary • explore ways to improve their time management skills Task management • investigate how time management is important for a career of interest • • Setting Goals • Identify time management strategies to achieve a healthy school/life Planning balance • • Staying Focused • Prioritizing Driving Question • Organized Analyzing Information Why is time management important in school and on the job? • • Procrastination Future-Ready Skills Time management Self-regulation Self-control Analyzing Career Awareness Goal Setting Lesson Breakdown Activity 1 - Time Management Self-assessment 15 minutes In this activity, students will complete a time management self- assessment to evaluate how well they manage their time and identify areas they’d like to develop further. Activity 2 - Xello Lesson: Time Management 25 minutes In this activity, students will create a time budget to assess how they currently manage their time, explore ways to improve their time management skills, and investigate how time management is an important skill for a career of interest. -
Time Management
Leadership Category: Personal Leadership Simple Thing to Do Time Management Background Scheduling and managing time wisely are important for the student organization leader. If you miss important appointments and deadlines you will cause complications both to your organization and to your academic and personal life. This causes anxiety, frustration, guilt, and other nasty feelings. Purpose What is Time Management? • It is a process of constantly asking what is more important, and arranging priorities to reflect each choice. • It is knowing: o A system: For helping you meet your goals o Practical tips: For using your time effectively o How to succeed: When facing stumbling blocks or procrastination o Yourself: Your habits, goals, and time during the day when you’re most alert and productive o Time management really means managing yourself! Time Management Tips • Only 20-25 percent of a student’s time is controllable, and the average student is interrupted every 10 to 15 minutes. This fact suggests the need to minimize interruptions but also to plan them into your day. • An effective way to isolate and manage the interruptions and any unexpected items is to use a priority system. On your daily to-do list, mark the important and essential things to be done today with A, the secondary items with B, and the marginal items with C. • Delegate (provide link to delegating tips here): o Determine who and why o Determine what and when o Check for understanding and acceptance o Have interim status checks o Recognize and reward • Paperwork: Handle materials once. Choose one of the four D’s: dump it, do it, delegate it, or delay/defer it. -
How Technology Is Helping Treasurers
TMI249 Leader.qxp_Layout 1 19/01/2017 10:45 Page 1 leader DataLog Finance How Technology is Helping Treasurers he profession of treasurer has changed significantly over the last 30 years. The days when treasurers managed a company’s treasury alone on their PC T – often on a spreadsheet, independently from the rest of the company’s information system – are now long gone. Today, treasurers work in a connected ensure information is unique, separate tasks world where the notion of virtually real-time and mandates, centralise and improve operations is omnipresent. They must visibility of cash positions, assist in decision- manage real-time market information, making, and enable electronic signatures, electronic trading, relationships with banks as well as virtually instantaneous exchanges and counterparties, subsidiaries, etc., both and infinite reporting possibilities. inside the company and its information However, many large companies still do not system and with external contacts. take advantage of these tools and continue Globalisation and the digital and to use outdated technologies in obsolete technological revolution have profoundly software packages. changed the needs and working habits of Many group treasury departments still treasurers. Today, certain modern treasury use a variety of software packages each management systems (TMS) provide managing a limited functional perimeter. functionalities to enable collaborative work, These packages are interlinked with TMI | ISSUE 249 1 TMI249 Leader.qxp_Layout 1 19/01/2017 10:45 Page 2 leader varying degrees of efficiency, resulting in a greater administrative workload, TMS - Single repository and database difficult maintenance operations, and even the need to re-enter information Cash Management: concerning certain operations. -
The Supply Chain Manager's Handbook
THE SUPPLY CHAIN MANAGER’S HANDBOOK A PRACTICAL GUIDE TO THE MANAGEMENT OF HEALTH COMMODITIES 2017 JSI THE SUPPLY CHAIN MANAGER’S HANDBOOK A PRACTICAL GUIDE TO THE MANAGEMENT OF HEALTH COMMODITIES ABOUT JSI THE SUPPLY CHAIN John Snow, Inc. (JSI) is a U.S.-based health care consulting firm committed to improving the health of individuals and communities worldwide. Our multidisciplinary staff works in partnership MANAGER’S HANDBOOK with host-country experts, organizations, and governments to make quality, accessible health care a reality for children, women, and men around the world. JSI’s headquarters are in Boston, A PRACTICAL GUIDE TO THE MANAGEMENT Massachusetts, with U.S. offices in Washington, D.C.; Atlanta, Georgia; Burlington, Vermont; Concord, New Hampshire; Denver, Colorado; Providence, Rhode Island; and San Francisco, OF HEALTH COMMODITIES California. JSI also maintains offices in more than 40 countries throughout the developing world. RECOMMENDED CITATION John Snow, Inc. 2017. The Supply Chain Manager’s Handbook, A Practical Guide to the Management of Health Commodities. Arlington, Va.: John Snow, Inc. ABSTRACT The Supply Chain Manager’s Handbook: A Practical Guide to the Management of Health Commodities is the starting point for anyone interested in learning about and understanding the key principles and concepts of supply chain management for health commodities. Concepts described in this handbook will help those responsible for improving, revising, designing, and operating all or part of a supply chain. John Snow, Inc. (JSI) has written The Supply Chain Manager’s Handbook based on more than 30 years of experience improving public health supply chains in more than 60 countries. -
Time Management
Time Management IIA CAST Meeting, April 1, 2010 Presented by Chad Murphy Famous Quotes: ‟If you want to make good use of your time, you’ve got to know what’s most important and then give it all you’ve got.” Lee Iacocca ‟Time is what we want most, but what we use worst.” William Penn Objectives: •Understanding the importance of goal setting and how it relates to time management. •Identify tools to help manage your time. •Implementation of your new time management tools. What is Time Management? Time management is the effective use of tools and techniques to manage one’s priorities to achieve their goals. Why Set Goals? Too Many Choices Time is Limited Time is Precious Setting Goals S.M.A.R.T.E.R. Goals Specific –Add details to your goals Measurable –Gives you benchmarks or milestones Actionable –Could be goals set to meet larger goals Realistic –Don’t set yourself up for failure Timely –Create deadlines Exciting –If you aren’t excited about them you will lack focus Reviewed –Revisit your goals to stay focused Building Blocks Tools Task List Calendar Others? •To-Do List •Email •PDA •Instant Messaging •File Organization •Time Management Log (Time Tracking) •Delegation Implementation Track Your Time: Identify Time Wasters: •Email •Personal disorganization •Inability to say "No" to anybody with a request •Interruptions •Meetings (1/3 of time preparing than actually spent) •Multi-Tasking •Unclear objectives and priorities •Lack of planning •Stress, anxiety and fatigue From Analysis to Change Key Tools to Develop: •Goals •Calendar/Planner •Task List •Organization •To-Do List Questions?. -
The Impact of Time Factor in Operations Management in Public Organizations - Case Study Tax Administration of Kosovo Issn 1804-5839 Issn 1804-5839
VOLUME 11, ISSUE 1, 2016 THE IMPACT OF TIME FACTOR IN OPERATIONS MANAGEMENT IN PUBLIC ORGANIZATIONS - CASE STUDY TAX ADMINISTRATION OF KOSOVO ISSN 1804-5839 ISSN 1804-5839 Shefqet DervishajI European University of Tirana, Tirana, Albania ABSTRACT the other hand, professionalism leads to voluntary fulfillment Organizations exercise their activity in order to achieve their of tax obligations, which is the motto of the TAK. The TAK profit, while offering their products and services. Operations has its clear organizational structure and within such Management refers to the projection, operation and control structure an important place is occupied by the team in the of the process of transformation of inputs, such as human operations department, which consists of 6-8 tax officials and material resources, into products or services that you and is supervised by a team leader. offer to clients. The focus of this paper is the impacts of the The importance of team management in the operations time factor in the management of operations in public department is great because starting from work planning, organizations, in particular the Kosovo Tax Administration organizing the team; management and control must be (TAK). conducted with the utmost care. The sensitivity of the nature TAK's mission is to collect revenues for the Kosovo budget of the work on the one hand consists of the legal obligations and provide professional services to taxpayers so that of the TAK in fulfilling the budget, and the other hand there taxpayers will enable voluntary fulfilment of tax obligations is the taxpayer who is the contributor in filling of the budget; to compile the revenues for the Kosovo budget efficiently therefore, team management must be conducted with the with lower cost.