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Assesment of Time Management in Improving CORE Metadata, citation and similar papers at core.ac.uk Provided by The Management Univesity of Africa Repository ASSESMENT OF TIME MANAGEMENT IN IMPROVING ORGANISATIONAL PERFOMANCE IN THE BANK INDUSTRY: A CASE OF KENYA POST BANK, NAIROBI FATUMA MOHAMMED SAID ADM NO: BML/12/00448/3/2015 A RESEARCH PROJECT SUBMITTED TO THE SCHOOL OF MANAGEMENT AND LEADERSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF BUSINESS MANAGEMENT AND LEADERSHIP IN THE MANAGEMENT UNIVERSITY OF AFRICA. AUGUST, 2017 1 DECLARATION Declaration This research project is my original work and has never been presented for the award of degree in any University. _____________________________ __________________ Name: Date Recommendation This research proposal has been submitted for examination with my approval as the University supervisor _____________________________ __________________ Lecturer’s Name Date The Management University of Africa i DEDICATION This work is dedicated to my dear husband Mohamed Ali and my beloved parents Zeinab and Said Mohammed for their unfailing support and encouragement. Without them, I would not be where I am today. ii ACKNOWLEDGEMENT This work has been a journey where its culmination would not have been possible without a number of people who provided advice, encouragement, guidance and ongoing support. I wish to sincerely thank the Almighty God for having given me life and good health that has enabled me to be where I am today. To the Management University of Africa for granting me the opportunity to pursue my Bachelor degree. I wish also to sincerely thank my supervisor Ms. Selina Makokha of the Management University of Africa. I wish to thank her most sincerely for her well-founded advice, wisdom and unwavering faith. Lastly, I would like to thank my class mates/ course mates Juliet, Mercy and Josephine for their love and support which made this study a reality by their continued persistence and encouragement in this research and my siblings and parents for their moral support. iii TABLE OF CONTENTS DECLARATION ........................................................................................................ i DEDICATION .......................................................................................................... ii ACKNOWLEDGEMENT ........................................................................................ iii TABLE OF CONTENTS ......................................................................................... iiv LIST OF TABLES ................................................................................................. viii LIST OF FIGURES .................................................................................................. ix LIST OF ABBREVIATIONS .................................................................................... x OPERATIONAL DEFINITION OF TERMS ........................................................... xi ABSTRACT xii CHAPTER ONE........................................................................................................ 1 INTRODUCTION AND BACKGROUND OF THE STUDY ................................... 1 1.0. Introduction .................................................................................................... 1 1.1 Background of the Study .................................................................................. 1 1.2 Statement of the Problem ................................................................................. 3 1.3 Objectives of the Study .................................................................................... 4 1.4 Research Questions .......................................................................................... 5 1.5 Significance of the Study ..... 6 1.7 Limitation of the Study .................................................................................... 6 1.8 Delimitation of the Study ................................................................................. 7 CHAPTER TWO ....................................................................................................... 7 LITERATURE REVIEW .......................................................................................... 7 2.0 Introduction ..................................................................................................... 7 2.1 Theoretical Literature ....................................................................................... 7 2.10 Theoretical Frame Work........................................................................... 21 iv 2.12 Empirical Study ........................................................................................... 22 2.14 Conceptual Framework ................................................................................ 25 2.15 Chapter Summary ........................................................................................ 26 CHAPTER THREE ................................................................................................. 27 RESEARCH METHODOLOGY ............................................................................. 27 3.0 Introduction ................................................................................................... 27 3.1 Research Design ............................................................................................ 27 3.4 Sample Size and sampling technics ................................................................ 28 3.7 Data Collection Methods ................................................................................ 29 CHAPTER FOUR ................................................................................................... 31 RESEARCH FINDINGS AND DISCUSSIONS ...................................................... 31 4.0 Introduction ................................................................................................... 31 4.1 presentation of findings ................................................................................ 31 4.7 summary of data analysis ............................................................................... 36 CHAPTER FIVE ..................................................................................................... 41 SUMMARY CONCLUSION AND RECOMMENDATIONS ................................. 41 5.0 Introduction ................................................................................................... 41 5.2 Conclusions .................................................................................................. 42 5.3 Recommendations .......................................................................................... 43 5.4 Areas for Further Research............................................................................. 44 bibliography ............................................................................................................ 45 APPENDICES ......................................................................................................... 48 APPENDIX I: Letter of Introduction ................................................................... 48 APPENDIX II: Questionnaire .............................................................................. 49 APPENDIX: III Work Plan .................................................................................. 52 v APPENDIX IV: Budget ..................................................................................... 53 vi TABLES Table 4.1: Age Distribution of the Respondents ................................................... 29 Table 4.2: Gender Distribution of the Respondents .............................................. 30 Table 4.3: Education Level of the Respondents .................................................... 31 Table 4.4: Employees Working Experience.......................................................... 32 Table 4.5: Time Taken in Accomplishing Assigned Duties. ................................. 34 vii LIST OF FIGURES Fig. 2.1: Conceptual Framework .......................................................................... 22 Figure 4.1: Awareness of Effective Time Management ........................................ 33 Figure 4.2: Effectiveness of Time Management in Service Delivery .................... 35 Figure 4.3: Managers Involvement in Implementation of Time Management ....... 36 Figure 4.4: Relationship of Time Management and Performance. ........................ 37 Figure 4.5: Challenges of Time Management ....................................................... 39 viii LIST OF ABBREVIATIONS HR - Human Resources HRD - Human Resource Department HRO - Human Resources Officers HRP - Human Resources Planning TM - Time management KPBC - Kenya Postal Bank Corporation ix OPERATIONAL DEFINITION OF TERMS Time: It’s a specified period during which a process or action, process exists or happens. Time management: (Hellsten, L. M. 2012) defines management of time as organization of duties by judging the value of time a duty will take to be accomplished, exactly when it is to be accomplished, and calculating the adjustment of processes that might hinder the accomplishment of this duties so that it is finished at the correct time. Performance: (Hellsten, L. M. 2012). It the standard to which someone does a job. x ABSTRACT In an organization there are a number of resources which have to be used such as money, people and materials. But there is one resource everybody has in common and that is time. The problem being scrutinized in this study was how to manage time in order to
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