Main Roads Western Australia 2008 Annual Report
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MAIN ROADS WESTERN AUSTRALIA 2008 ANNUAL REPORT Main Roads Western Australia is entrusted with providing access to one of the most geographically spread road networks in the world. Who We Are Main Roads is Western Australia’s State road authority, managing a network of some 17 800 kilometres of National highways and State roads with a value of more than $36 billion. Main Roads works in conjunction with Local Government in order to create an integrated and efficient transport network that supports the needs of all road users. Main Roads’ business is managed through its six Directorates. A full copy of the organisational chart is included in the appendices. COMMISSIONER OF MAIN ROADS Finance & Regional Road Network Infrastructure Technology & Commercial Organisational Services Services Delivery Environment Services Development Manage the condition Provide State-wide Deliver major Contribute to Develop and manage Encourage the and ongoing leadership in road infrastructure projects, sustainable integrated innovative approaches fulfilment of development of the network operations to and provide excellent transport by providing to drive financial, individual and road network to achieve safe, reliable customer service in engineering, commercial and corporate goals provide safe and and efficient journeys developing project and environmental and corporate solutions through the efficient road access, through strong contract management asset management that support achieving development of meet community collaborative practice. expertise. the organisation’s people, corporate expectations and relationships. outcomes. strategies, ensure economic relationships and prosperity in Western an innovative work Australia. environment. Purpose Values To provide safe and efficient road access that will enhance Our values form the foundation upon which Main Roads is community lifestyles and ensure economic prosperity. built. They represent our culture, guide our behaviours, and influence the decision making process and relationships Our Vision with each other, our customers and partners. Our values are: To be recognised for excellence in customer service and • Roads Matter: taking pride in managing the road world-class road access. network for the benefit of the community Our Strategic Direction • Embracing Challenge: anticipating and taking up challenges Achieving excellence through inspiring leadership and • Excellence in Customer Service: understanding and strong collaborative relationships. There are five strategic providing what is important to our customers areas of focus that will assist us in achieving this: • Working Together: enhancing relationships and teamwork • Providing the right roads for Western Australia • Professionalism: providing high levels of expertise and • Making roads work for the community experience in delivering our services • Creating our workforce of the future • Family: respecting and supporting our customers, the • Facilitating leadership community and each other. • Enhancing our relationships. By making decisions for tomorrow, not just today, we will be well positioned to provide the best opportunities for current and future generations. Main Roads Western Australia | 2008 Annual Report Statement of Compliance Table of Contents To the Honourable Alannah MacTiernan, MLA, Commissioner’s Foreword 2 Minister for Planning and Infrastructure Highlights 4 In accordance with Section 61 of the Financial Financial Highligths 6 Management Act 2006, I hereby submit for your information and presentation to Parliament the Annual Significant Issues and Trends 10 Report of the Commissioner of Main Roads for the year Goal 1 – Better Services 12 ended 30 June 2008. Road Use Safety Improvements 13 The Annual Report has been prepared in accordance with the provisions of the Financial Management Road Network Operations Management 16 Act 2006. Road Infrastructure for Community Access � 22 Road Use Efficiency Improvements 25 Road Network Maintenance 29 Goals 2 and 4 – Jobs, Economic and Menno Henneveld Regional Development 33 COMMISSIONER OF MAIN ROADS Road Infrastructure for State Development � 34 26 August 2008 Goal 3 – Lifestyle and the Environment 38 Sustainability 39 Building Better Relationships 43 People and Safety 49 This Annual Report has been structured to inform the Goal 5 – Governance and Public Sector community of Main Roads’ activities against the Improvement 56 Government’s Goals identified in Better Planning: Better Corporate Governance 57 Futures that are delivered through Main Roads’ six Key Performance Indicators 66 outcome based programs. Financial Statements 83 Appendices 125 Road Industry Fact Summary 125 Statement of Expenditure Section 175ZE of the Electoral Act 1907 126 Salary and Employee Numbers 126 Major Road and Bridge Projects – in progress and completed 127 Contracts Exceeding $1 million 132 Management Structure 134 Publications List as at June 2008 135 Maps 136 Feedback Form 139 Main Roads Contacts 141 Main Roads Western Australia | 2008 Annual Report Commissioner’s Foreword Managing Western Australia’s widespread road network Our cultural change in safety was acknowledged with during a year of significant increase in economic activity has WorkSafe’s Occupational Safety and Health Silver Award. been a terrific operational challenge for Main Roads. In Human Resources, we were recognised at the Australian HR Awards for Best HR Strategy, Best Graduate Program Our organisation has responded by making the most of the and Employer of Choice, and we won the Australian Human available funding and resources to achieve the best outcomes Resource Institute Awards for Excellence. We were also the for our road network. We rely heavily on industry to provide Western Australian winner of the Customer Service Institute resources and capability to deliver road projects, which in this of Australia’s Service Excellence Awards. busy economic climate, means project delivery has been challenging. While we are able to make some assumptions, Our commitment to community engagement was recognised spiraling cost escalations of 15 to 20% mean that the longer with the project to extend Mitchell Freeway winning the a project waits, the more expensive it becomes. Public Participation Enhanced Decision Making Award from the International Association for Public Participation A Record Year for Investment Australasia. Our Term Network Contracts (TNCs) won the This year, we managed the highest level of expenditure in our Australian Contracting Excellence Award for relationship history by delivering $1.4 billion of services through our six contracting in Alliance Service Agreements, which is also road programs. Throughout this report you will see many an outstanding result. examples of the benefits that the State’s investment in the These awards provide confidence that our organisation is road network has brought to the community and the working effectively, which therefore allows the Government prosperity of the State. Capital expenditure slightly exceeded and the community to have confidence in our performance. $700 million, while more than $475 million was spent on maintaining the road network this year. Work is progressing Planning well on the development of the next generation of Our Strategic Plan – 2k7 – reached the end of its four year maintenance contracts. cycle in 2007. The outcomes saw intuitive planning and Overall, Main Roads’ staff have responded to this increased customer service being placed at the forefront of our work. pressure to deliver road programs extremely well and have I am particularly proud of our outward focus which resulted achieved some excellent milestones. The quality of our roads in major achievements such as customer service moving from is outstanding given the length and diversity of the network. a critical focus to becoming embedded in our day to day operations. Our Strategic Plan for the period 2008 to 2012, Others recognising our achievements 2k12, is now under way. This year, we were very proud to win a Bronze Award in the Main Roads is an organisation loaded with talent and coveted Australian Business Excellence Framework Awards. commitment. We are using this in our planning to be more This award has been won only four times in Western Australia, proactive rather than reactive to the economic boom, and acknowledges the changes we have made to our through improved predictions on the rate of escalation of organisation that are at the forefront of international good economic activity. practice in achieving integrated leadership and management systems essential to sustainable organisational excellence. It truly reflects the efforts and commitment of all our people. 2 Main Roads Western Australia | 2008 Annual Report Commissioner’s Foreword Examining road, rail and public transport modes has been Through our strategic plan we have identified five areas of a key focus to provide an integration of land use, transport focus that will drive Main Roads forward. Each has a strategic planning and transport modes. Western Australia’s transport charter that will provide a clear direction in terms of timing requirements are growing at 6 to 8% faster than the State’s and critical factors for success. growth, which means the impact of the freight task is Main Roads is facing what will be its biggest environmental extensive. The economic boom also means more people challenge – sustainability.