Local Government Unit of BENITO SOLIVEN ISABELA CITIZEN’S CHARTER
OFFICE OF THE MAYOR FRONTLINE SERVICE:
A. Issuance of Mayor’s Clearance B. Issuance of Certificate/s C. Issuance of Special Permit D. Pre-Marriage Orientation Certificate E. Issuance of Certificate of Appearance
OFFICE OF THE MUNICIPAL MAYOR
CITIZEN’S CHARTER
SERVICES:
Issuance of Mayor’s Clearance/ Certificate/Special Permit/Pre-Marriage Orientation Certificate (PMOC)/Certificate of Appearance and……….
The above mentioned services of the Office of the Municipal Mayor is being offered to any requesting party/entity through the following process:
STEPS REQUIREMENTS TIME PERSON TO APPROACH ALLOTMENT A) Mayor’s Clearance 1. Proceed to Mayor’s Office a. Barangay 5 minutes Melchor Halog and present or submit Clearance Violeta Tungpalan Requirements for review and b. Community tax Anabelle Agus undergo interview if Certificate Leni Lungan necessary. 2. Wait while the Mayor’s staff 5 minutes Melchor Halog facilitates the processing , Leni Lungan encoding and printing of Anabelle Agus requested documents/s for approval/signing and release.
3. Return to the Mayor’s Official Receipt Melchor T. Halog Office to receive Document/s (O.R) Violeta Tu ngpalan duly signed by the LCE or Anabelle Agus authorized signature as Leni Lungan requested
TOTAL RESPONSE TIME= 12 minutes B) Certificate/s 1. Proceed to the a. Letter of 5 min. Marshall O. Ancheta Mayor’s Office and request (if Melchor T. Halog present or submit available Anabel D. Agus Requirements for )/.data/Offi Leni P. Lungan review cial ID b. B. O.R 2. Receive documents/s 5 minutes Marshal O. Ancheta duly signed by the Melchor T. Halog authorized signatory Anabel D. Agus as requested Leni P. Lungan TOTAL RESPONSE TIME = 10 minutes
C.) Special Permit 1. Proceed to the a. Letter Request 5 minutes Marshal O. Ancheta Mayor’s office (if necessary)/ Melchor T. Halog and present or Data/Official I.D Anabelle D. Agus submit b. O.R Leni P. Lungan requirements for interview if necessary. 2. Receive 5 minutes Marshal O. Ancheta document/s Melchor T. Halog duly signed the Anabelle D. Agus authorized Leni P. Lungan signatory as requested. TOTAL RESPONSE TIME: 10 minutes
D) Pre-marriage Orientation Certificate (PMOC) 1. Proceed to the a. Cedula 5 minutes Leilanie P. Agustin Mayor’s office b. OR And present or submit requirements for review and undergo interview if necessary and scheduling of seminar. 2. Return to the 4 hours Leilanie P. Agustin Mayor’s Office during the scheduled foru(4) hrs. seminar and release of requested documents TOTAL RESPONSE TIME = 4 HOURS AND 5 MINUTES
E.) Certificate of Appearance (CA) Proceed to the Mayor’s Office and register in the Visitor’s Log BooK TOTAL RESPONSE TIME= 3 MINUTES Being A public service provider , satisfaction of all clients is our primary concern. For comments, feedbacks suggestions and queries, please feel free to contact CP No. 09759411329/ 09351089999 or visit us at the Mayor’s Office during office hours.
MUNICIPAL HEALTH OFFICE
FRONTLINE SERVICES:
A.GENERAL MEDICAL
CONSULTATION B. DENTAL SERVICES
MUNICIPAL HEALTH OFFICE
The office formulates the implementation guidelines of the LGUs health program. Its functions also include sanitary inspection of all establishments, conduct of health information campaigns and coordination with concerned entities for the promotion and delivery of appropriate health services.
A. PROVISION OF MEDICAL CONSULTATION THE SERVICE
This provides medical assistance to any individual who needs medical attention. This aims to available Monday-Friday.
STEP PROCEDURE TIME FEES/ PERSON IN ALLOTMENT REQUIREMENTS CHARGE
1 Approach Information/Reception Desk 5 minutes None Nurse/ and secure Que Que number. Wait for Midwife number to be called. on duty 2 When number is called, return to 5 minutes None Nurse/ information area for interview, initial Midwife assessment and vital signs taking. on duty 3 Get patient information form and 5 minutes None Nurse/ submit at encoding admission area. Midwife Wait for name to be called. on duty 4 When name is called, return to 4 minutes None Nurse/ encoding area for data entry(iClinicSys). Midwife When data entry is completed , wait at on duty the RU Lobby until name/ number is called for consultation.
5 Assessment, Diagnosis and prescription 3-5 None Doctor or of medicines minutes Midwife/ Nurse for under five (IMCI) 6(skip if If Laboratory Procedures is required by 2 minutes Res- Non Cashier not the physician: FBS-250/260 applicab a. Proceed to cashier/pharmacy and pay BUN-250-/260 le) corresponding fees. Present your CHOL-250-/260 receipt at Laboratory. CREA-250/260 b. return to consultation room and Sgot-250/260 present lab result to physician for 5-10mis. Sgpt-250/260 interpretation and diagnosis. Bil-250/260 Protein A/G ratio-250/260 Cbc-100/110 HGB-50/60 Wbc-50/60 Rbc-50/60 Platelet-250/260 Medtech Fecalysis-50/60 PREGNANCY Test- 50/60 ABO Rh testing-70/80 Gram stain- 150/160 Pap smear- 150/160 Urinalysis-50/60 Rpr-150-160 Urinalysis-50/60 Rpr-150/160 Heap b-150/160 Dssm -free Bsmp-free
7(skip if If referral to higher facility is required by 3 minutes None doctor not physician: applicab a. choose facility of choice, get duly le) accomplished referral form 8(skip if If first aid treatment is necessary: 5 minutes None Nurse/mid not a. proceed to treatment room wife on applicab duty le) 9. Get prescribed medicines at pharmacy 5 minutes None Pharmacist
TOTAL PROCESSING TIME: 1 HOUR AND 24 MINUTES
B. PROVISION OF DENTAL CONSULTATION SERVICES
These services are available to adults, pregnant mothers, pre-schoolers and school age children to prevent and treat dental diseases. Dental Consultation and Tooth extraction are available Monday-Friday.
STEPS PROCEDURE TIME FEES/REQUIREMEN PERSON ALLOTM TS IN- ENT CHARGE 1 Approach information desk and secure 3 None Nurse queu number, wait for number to be minutes /Rhm on called duty 2 When number is called, return to 5 None Nurse/ information area for interview, initial minutes Midwife assessment and vital signs taking 3 Get patient information form and submit 3 None Nurse/ at encoding/admission area. Wait for minutes Rhm on name to be called. duty 4 When name is called, return to encoding 4 None Nurse/Phn area for data entry. When data entry is minutes on duty completed, wait at RHU lobby until name /number is called for consultation.
5 When name is called proceed to dental 10-15 None Dentist office for assessment, recording of mins dental history and performance of necessary dental procedure 6 For tooth extraction: 2 mins Fees Cashier a. proceed to cashier/pharmacy and pay Res non-res corresponding fees. Present your receipt 100 110 at dental office. 10- b. tooth extraction 15mis 7 Get prescribed medicines at pharmacy 5 mins None Pharmacist
TOTAL PROCESSINGTIME: 52 MINUTES
OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
FRONTLINE SERVICES:
A. Registration of Birth A.1. Legitimation Thru Subsequent Marriage of Parents A.2. RA 9255 Use of Surname of Father In Case of Unmarried Parents B. Application for Marriage License C. Registration of Marriage D. Registration of Death E. Issuance of Certified Copy of Birth, Marriage and Death Certificate F. Correction of Entries G. Delayed Registration of Birth, Marriage and Death Certificate H. Issuance of Certification I. Endorsement of registry records to the Civil Registrar General(NSO) J. Issuance of Supplemental Report
OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
The office is responsible for the civil registration program in the local government unit, pursuant to the Civil Registry law, the Civil Code, and other pertinent laws, rules and regulations issued to implement them.
A. REGISTRATION OF BIRTH
THE SERVICE The Act No. 3753 mandates that acts, events, legal instruments and court orders concerning the civil status of persons shall be recorded. The birth of a child must be registered within 30 days from birth at the Municipal Civil Registry Office.
REQUIREMENTS: - Certificate of Live Birth (COLB) Form 102 - Certificate of Marriage of Parents of newborn baby (if applicable)
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Person/Department Time Allotment Person(s) Responsible Concerned 1. Submit Certificate Prepare/review the COLB submitted 10 minutes Louella Marie S. of Live Birth (COLB) and advise client of payment of Viernes for registration of prescribed fee Sherydel A. Galang birth 2. Go to the Receive payment & issue Official 5 minutes Albemar Tangonan Treasurer’s Office to Receipt Aurelio Medico pay prescribed fee. Emelita Mendoza Grace Andaya 3. Affix his/her Ask the client to affix his/her signature 5 minutes Louella Marie S. signature in the and the attendant at birth in the Viernes appropriate boxes. appropriate boxes. Sherydel A. Galang Assign a Registry Number to the COLB 5 minutes Louella Marie S. Viernes The MCR receives the duly 5 minutes Elizabeth S. Callueng accomplished COLB. 4. Receive copy of Release copy of Birth Certificate 3 Elizabeth S. Callueng Birth Certificate. minutes Total response time : 33 minutes
A.1. LEGITIMATION THRU SUBSEQUENT MARRIAGE OF PARENTS
THE SERVICE: The father and mother of the child to go under legitimation must appear personally to the office of the Municipal Civil Registrar and submit their Marriage Certificate and the original copy of Live Birth of the Child.
REQUIREMENTS: - Certificate of Live Birth (COLB) –1 in security paper and 3 photocopies - Marriage Contract – 1 in security paper and 3 photocopies - Community Tax Certificates of both parents
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Submit requirements to the Receive documents and advise 10 minutes Louella Marie S. Office of the Municipal Civil client to pay prescribed fee. Viernes Registrar. Sherydel A. Galang 2. Proceed to Treasurer’s Office to Receive payment and issue 5 minutes Albemar Tangonan pay prescribed fee. Official Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 3. Present Official Receipt to the Prepare the Affidavit of 30 minutes Louella Marie S. Office of the Municipal Civil Legitimation Viernes Registrar Sherydel A. Galang 4. Affix signature and have the Assign registry number to the 10 minutes Louella Marie S. affidavit notarized Affidavit of Legitimation and Viernes enter/record it in the logbook Sherydel A. Galang for Legal Instruments Issue a Certificate of Registration 45 minutes Louella Marie S. for the Affidavit of Legitimation, Viernes make the amendments/ annotations in the Register of Births and prepare endorsement letter to PSA, Quezon City. Sign the amended COLB, 5 minutes Elizabeth S. Callueng Certificate of Registration and endorsement letter 5. Receive copy of the amended Issue copy of the amended COLB 3 minutes Louella Marie S. COLB Viernes Sherydel A. Galang Total response time : 1 hour and 48 minutes
A. 2. RA 9255 USE OF SURNAME OF FATHER IN CASE OF UNMARRIED PARENTS
ABOUT THE SERVICE: The father and the mother should appear personally in the Office of the Municipal Civil Registrar and must bring with them their Community Tax Certificates and Certificate of Live Birth of the Child.
REQUIREMENTS: - Certificate of Live Birth (COLB) – 3 copies - Community Tax Certificates
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Submit requirements to the Receive documents and advise 10 minutes Louella Marie S. Office of the Municipal Civil client to pay prescribed fee. Viernes Registrar. Sherydel A. Galang 2. Proceed to Treasurer’s Office Receive payment and issue 5 minutes Albemar Tangonan to pay prescribed fee Official Receipt Aurelio Medico Emelita Mendoza Grace Andaya 3. Present Official Receipt to the Prepare the Affidavit to Use the 30 minutes Louella Marie S. Office of the Municipal Civil Surname of the Father. Viernes Registrar Sherydel A. Galang 4. Affix signature and have the Assign a Registry Number to 10 minutes Louella Marie S. affidavit notarized the affidavit and enter/record it Viernes in the logbook for Legal Sherydel A. Galang Instruments. Issue a Certificate of 45 minutes Louella Marie S. Registration for the Affidavit, Viernes make amendments/annotations in the Register of Births and prepare endorsement letter to NSO, Quezon City. Sign the amended COLB, 5 minutes Elizabeth S. Callueng Certificate of Registration and endorsement letter. 5. Receive copy of the amended Issue copy of the amended 3 minutes Louella Marie S. COLB COLB Viernes Sherydel A. Galang Total response time : 1 hour and 48 minutes
B. APPLICATION FOR MARRIAGE LICENSE
ABOUT THE SERVICE: All couples of legal age intending to get married must apply for marriage license at the Municipal Civil Registry Office. A marriage license is valid in any part of the Philippines for a period of 120 days from the date of issue.
REQUIREMENTS: - Resident Certificates of applying couple - Birth Cerificates of applying couple - Parental Advice for application (21-25 yrs.old)
Other Requirements: - Death Certificates of deceased spouse, Judicial Decree of Divorce or annulment , for applicants who has been previously married - b. Certificate of Legal capacity to Contract marriage , for citizen of foreign country - c. Certificate of No Marriage record (CENOMAR) - d. Atleast one of the contracting parties must be a resident of the municipality.
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Appear personally and Review the accomplished 20 minutes Louella Marie S. Viernes accomplish the application for application and enter the date Sherydel A. Galang marriage license (Form No. 90, when the application for Form marriage license was received 2. Submit all the requirements Enter in the space provided the 20 minutes Louella Marie S. Viernes needed in order to facilitate their date of issuance of the marriage Sherydel A. Galang marriage license application. license. 3. Go to the Treasurer’s Office Receive payment and issue 5 minutes Albemar Tangonan and pay prescribed fee. Official Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 3. Applicants sign their full name The Civil Registrar administers 10 minutes Elizabeth S. Callueng in the space provided for. the oath then sign over his printed name in the Form. Post the notice of the application 10 days Louella Marie S. Viernes for marriage on a bulletin. Sherydel A. Galang 4. Receive marriage license. Issue marriage license Elizabeth S. Callueng which is valid for 120 days Total Response Time: 10 Days, 1 hour 5 minutes may vary depending on the schedule of pre-marriage counseling and availability of resource person.
C. REGISTRATION OF MARRIAGE
ABOUT THE SERVICE: The Certificate of Marriage of civil or church wedding must be submitted within 15 days after the solemnization of marriage. Registration of Birth and Marriage Certificates is free of charge, pursuant to Sec 6, PD No. 651.
REQUIREMENT: - Marriage Contract (Form 97)
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1.Submit 4 copies of marriage Review the 4 copies of the 20 minutes Louella Marie S. Viernes contract marriage contract, if these were Sherydel A. Galang properly filled up and signed by the contracting parties, sponsors and solemnizing officer. 2. Pay prescribed fees at the Receive payment & issue official 5 minutes Albemar Tangonan Municipal Treasurer’s Office. receipt. Aurelio Medico Emelita Mendoza Grace Andaya 3. Present Official Receipt. Register the Marriage Contract 5 minutes Louella Marie S. Viernes and assign registry number 4. Claim the Marriage Contract The MCR sign over his printed 5 minutes Elizabeth S. Callueng duly signed by the MCR. name on the received portion of the document and release the copy to contracting parties. Total response time : 35 minutes
D. REGISTRATION OF DEATH
ABOUT THE SERVICE: The death of a person must be registered within the 30 day reglamentary period at the office of the Municipal Civil Registrar.
REQUIREMENTS: - Certificate of Death (Form 103) (if person died in a hospital/clinic) - Barangay Chairman’s Certification (if person died at home) - Certificate of Fetal Death (Form 103A) (if fetus died in a hospital) HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Person/Department Time Allotment Person(s) Responsible Concerned 1. Report the death of a Get data from client and prepare Death 20 minutes Louella Marie S. person to the office of Certificate in four (4) copies and advise client Viernes the Municipal Civil to pay fee at the Treasurer’s Office. Sherydel A. Galang Registrar within 30 days from the time of death. 2. Pay prescribed fees. Receive payment & issue Official Receipt 5 minutes Albemar Tangonan Aurelio Medico Emelita Mendoza Grace Andaya 3. Present Official Assign registry number and register the 10 minutes Louella Marie S. Receipt. Certificate of Death Viernes 4. Claim the Marriage The MCR shall sign over his printed name on 5 minutes Elizabeth S. Callueng Contract duly signed by the received portion of the document and issue the MCR. the Certificate of Death. Total Response Time: 40 minutes
E. ISSUANCE OF CERTIFIED COPY OF BIRTH, MARRIAGE AND DEATH CERTIFICATE
ABOUT THE SERVICE: Civil Registry documents such as birth, marriage and death certificates maybe availed by securing a certified transcript from the Municipal Civil Registry Office and upon payment of the prescribed fees.
REQUIREMENTS: - Certified True Copy of Birth/Marriage/Death Certificate
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Proceed to the Office of Receive documents, interview the 10 minutes Louella Marie S. Viernes the Municipal Civil Registrar. client, verify in the birth register, Sherydel A. Galang and if available, prepare the document 2. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt Aurelio Medico Emelita Mendoza Grace Andaya 3. Present Official Receipt Issue the certified copy of 5 minutes Elizabeth S. Callueng and claim the certified copy birth/marriage/death certificate Louella Marie S. Viernes of birth/marriage/death certificate Total Response Time: 20 minutes
F. CORRECTION OF ENTRIES
ABOUT THE SERVICE: Republic Act 10172 authorizes the Municipal Civil Registrar to correct clerical errors in any entry and change of first name in the civil registry without need of a judicial order. However, any petition to correct error that would subsequently change the nationality, age , status or sex of a person is not allowed and must be file with the proper court.
REQUIREMENTS: - NSO Copy of the documents to be corrected - Certificate of live birth (Municipal Form 102) - Employment record - SSS record - Medical record - School records - License - Insurance - Civil registry records of ascendants - Land titles - Passbook - NBI - Police Clearance
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Submit requirements to Receive documents, review the 10 minutes Louella Marie S. Viernes the Office of the Municipal completeness of the requirements Sherydel A. Galang Civil Registrar. submitted and advise client to pay prescribed fee. 2. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt Aurelio Medico Emelita Mendoza Grace Andaya 3. Submit the Official Receipt Receive the receipt. 30 minutes Louella Marie S. Viernes to the Municipal Civil Prepare the petition and advise the Sherydel A. Galang Registrar. client to wait for 2-3 months for the Affirmed Petition. 4. Sign the petition. Post the notice at the bulletin 10 days for CCE Elizabeth S. Callueng board for 10 days (CCE). Publish the 2 consecutive Louella Marie S. Viernes petition for change of first name in weeks for change a newspaper of general circulation of first name once a week for 2 consecutive weeks. Render decision on the petition after the completion of posting or publication in a newspaper. Forward petition to the Office of the Civil Registrar General for affirmation. 5. Wait for 2-3 months. 2-3 months. 6. Receive the affirmed Prepare, sign and issue the affirmed 30 minutes. Elizabeth S. Callueng petition. (Owner’s Copy) petition together with its Louella Marie S. Viernes supporting documents to PSA Quezon City. Total Response Time: 2 – 3 months, 1 hour and 15 minutes depending on how long the mail will arrive at the Civil Registry Office from PSA Quezon City
G. Delayed Registration of Birth, Marriage and Death Certificate
ABOUT THE SERVICE: Delayed registration of birth, marriage or death must be filed at the Municipal Civil Registry Office following the lapse of the prescribed period of thrity (30) calendar days after the occurrence of the event.
REQUIREMENTS: - Negative Result from PSA - Affidavit of 2 disinterested person
ADDITIONAL REQUIREMENTS:
FOR BIRTH CERTIFICATE - Baptismal Certificate - Voter Certification - School records, any valid ID - Any other document with date and place of birth
FOR MARRIAGE CERTIFICATE - Certification from the church or court where the event was solemnized - Affidavit of the Solemnizing Officer or the person reporting or presenting the Certificate for registration, stating the exact date and place of Marriage
FOR DEATH CERTIFICATE - Certification from the attending physician duly accomplished Certificate of Death - Certificate of Burial / Cremation or other means of corpse disposal
HOW TO AVAIL OF THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Submit requirements to Receive documents, review the 10 minutes Louella Marie S. Viernes the Office of the Municipal completeness and correctness of Sherydel A. Galang Civil Registrar. the documents submitted. Advise client to pay prescribed fee. Prepare the document and advise the client to return after 10 working days. 2. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 3. Follow up the request after Assign a registry number and 10 working days Elizabeth S. Callueng 10 working days to receive register the document. Louella Marie S. Viernes the document. Total Response Time: 10 working days, 15 minutes
H. Issuance of Certificate
HOW TO AVAIL THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Request the document The staff interviews the client for 10 minutes Louella Marie S. needed at the Municipal Civil the needed information for the Viernes Registry. document requested and verifies Sherydel A. Galang the availability of the document from the Civil Registry of Books. 2. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 3. Return to the Office of the Sign the Certification and release 5 minutes. Elizabeth S. Callueng Civil Registrar to claim the the document requested. requested document. Total Response Time: 20 minutes
I. Endorsement of Registry Records to the Civil Registrar General
ABOUT THE SERVICE: There are instances when the national Statistics Office does not have available records requested by clients as a last remedy, clients check the availability of records at the Municipal Civil Registry Office. If the document is available, the Municipal Civil Registrar submits civil registry documents to the Office of the Civil registrar General.
REQUIREMENTS: - Negative result from PSA
HOW TO AVAIL THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Person/Department Concerned Responsible 1. Request the document Receive the request and interview 10 minutes Louella Marie S. needed at the Municipal Civil the client. Give the list of Viernes Registry. requirement. Sherydel A. Galang 2. Submit the requirement/s Receive documents, review the 5 minutes Louella Marie S. needed at the Municipal completeness and correctness of Viernes Registry Office. the documents submitted. Advise Sherydel A. Galang client to pay prescribed fee. 3. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 4. Return to the Office of the Prepare the document/s. Present 30 minutes Louella Marie S. Civil Registrar and submit the the documents to the MCR for Viernes official receipt. review and signature. Sherydel A. Galang 5. Claim the requested Issue the document/s for 10 minutes Elizabeth S. Callueng document. endorsement and mail the Louella Marie S. documents to PSA Manila. Viernes Total Response Time: 60 minutes
J. Issuance of Requested Supplemental Report
ABOUT THE SERVICE: A supplemental report for birth, death and marriage may be filed to supply information inadvertently omitted when the document was registered. Every supplemental report shall contain the following items except in the case of Certificate of Marriage wherein items (f) and (g) are not applicable:
- Province - City/Municipality - Registry No. - Information inadvertently omitted in the original registration - Name (of child, deceased or containing parties, as the case may be) - Informant (of the supplemental report) - Prepared by - Received at the Office of the Civil Registrar
Requirements: - CTC of affected Birth, Marriage or Death Certificate - Affidavit of Supplemental Report - At least 2 documentary evidences to support the supplemental report (voters registration form, baptismal, school records, passport and etc.)
HOW TO AVAIL THE SERVICE:
Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Present the document with Receive the document advice the 10 minutes Louella Marie S. Viernes missing entries at the client to submit the requirements. Sherydel A. Galang Municipal Civil Registry. 2. Submit the requirement/s Process the request and advise the 20 minutes Louella Marie S. Viernes needed at the Municipal client to pay the prescribed fee at Sherydel A. Galang Registry Office. the treasury Office. 3. Proceed to Treasurer’s Receive payment and issue Official 5 minutes Albemar Tangonan Office to pay prescribed fee Receipt. Aurelio Medico Emelita Mendoza Grace Andaya 4. Return to the Office of the Present the documents to the MCR 5 minutes Louella Marie S. Viernes Civil Registrar and submit the for review and signature. Sherydel A. Galang official receipt. 5. Claim the requested Issue the document/s for 5 minutes Elizabeth S. Callueng document. endorsement and mail the Louella Marie S. Viernes documents to PSA Manila. Total Response Time: 60 minutes
FEES:
A. Birth / Marriage / Death Fees For On Time Registration Birth FREE Marriage FREE Death FREE Application for Marriage License P 300.00 Marriage License Fee P 2.00 Marriage Solemnization Fee P 200.00 Family Planning Seminar P 100.00
B. Delayed Registration of Birth / Death / Marriage Birth After 30 days but not more than 6 months P 100.00 After 6 months but not more than 1 year P 300.00 After 1 year but not more than 10 years P 400.00 After 5 years but not more than 10 years P 500.00 After 10 years P600.00 Marriage P 500.00 Death P 300.00
C. For registration of documents and certified copies of documents on file in the Office of the Local Civil Registrar Registration of legitimation P 200.00 Registration of adoption P 200.00 Registration of annulment of marriage P 200.00 Registration of divorce/legal separation P 200.00 Registration of naturalization P 400.00 Registration of change of name per RA 9048 P 3,000.00 Registration of change of first name in case of migrant petitioner per P 1,000.00 RA 9048 Correction of Clerical Error as per RA 9048 P 1,000.00 Correction of Clerical Error in case of migrant petitioner as per RA P 500.00 9048 Registration of illegitimate children to use the surname of father, per P 200.00 RA 9255 Registration of transfer of birth registry records FREE Issuance of a certified true copy of birth, Marriage and Death P 100.00 Certificate D. Issuance of Certificates of Birth, Marriage and Death for Local Purposes and Travel Abroad Local Purposes P 130.00 For Travel Abroad P 260.00 E. Permit fees for cadaver disposition Burial permit P 250.00 Exhumation of Cadaver P 200.00 Transfer of Cadaver P 200.00 Transfer of Cadaver P 200.00
ELIZABETH S. CALLUENG Municipal Civil Registrar
MUNICIPAL ENGINEERING OFFICE
FRONTLINE SERVICES:
A. Issuance of Building Permit B. Lending Of Heavy Equipment c. Prepare/ conduct Preliminary Engineering Study for various Project d. Garbage Collection Services
OFFICE OF THE MUNICIPAL ENGINEER
The office is in charge of LGU infrastructure and public works. Aside for engineering services it also conducts surveys, technical supervision and management that red owns to the proper implementation of projects of the LGU.
A. ISSUANCE OF BUILDING PERMIT
THE SERVICE:
A building permit is required prior to construction, alteration, major repair, or renovation or conversation of any building/structure owned by government or private entities.
PLEASE FOLLOW THESE STEPS REQUIREMENTS/PAYMENT Time PLEASE APPROACH Allotment 1. Submit all building 1. Site development 3 minutes Emgineering Aide/ documents/requirements 2. Architectural Plan and Engr. Languido Specifications Engr. Calado 3. Structural Designs and computation 4. Sanitary /Plumbing Plans specifications 5. Electrical Plans and Specifications 6. mechanical Plans 2. Go to the Bureau of Fire Protection 1. Fire Safety Plan 1 day BFP (BFP), Benito Soliven, Isabela to secure 2. Electrical Plans and Personnel In-Charge Fire Safety Clearance Specifications 3. Go to the MPDC Office to secure zoning Site development and location 1 day BFP personnel In-Charge compliance plan 4. Go back to the Engineering Office after See schedules of fees 30 minutes Engr. Benedick calado 1 day to get order of payment 5. Pay building permit fee at the treasury Order of payment 10 minutes Leonida Adelan office while your documents are processed 6. Go back to Engineering Office to get the Official receipt 5 minutes Engr. Benedick Calado approved Building permit
TOTAL RESPONSE TIME: 2 days and 48 minutes
B. LENDING OF HEAVY EQUIPMENT
THE SERVICE:
Any barangay officials may request from Engineering Office heavy equipment for various activities / projects of the government.
PLEASE FOLLOW THESE STEPS REQUIREMNTS/PAYMENT Time PLEASE APPROACH Allotment 1. Inform personnel-in-charge for the Valid ID 30 minutes Lorna Fernandez schedule of heavy equipment Engr Benedick calado 2. Secure requisition slip for approval 1 da(may vary Mayor Roberto Lungan -personnel in-charge will determine on the depending on Engr Benedick calado availability of heavy equipment and operator the number /driver of clients and availability of heavy equipment 3. Go back to Engineering Office after 1day Duly approved Requisition slip 15 minutes Lorna Fernandez for further instructions regarding the Engr Benedick calado availability of heavy equipment (if available, get Service order while office staff will facilitate the processing of the Driver’s Travel Order duly approved by the ME)
C. PREPARE /CONDUCT PRELIMINARY ENGINEERING STUDY FOR VARIOUS PROJECT
THE SERVICE:
Any Barangay Officials may request from Engineering Office for the preparation and conduct of preliminary Engineering Study for various projects of the government.
PLEASE FOLLOW STEPS REQUIREMENTS/PAYMENT Time Allotment PLEASE APPROACH 1. Inform personnel in charge the details Valid ID 5 minutes Lorna Fernandez of the transaction Engr. Benedick Calado 2. Accompany Municipal engineer to 2 d (may vary Lorna Fernandez conduct survey for the proposed project depending on Engr. Benedick Calado the size and location of the project 3. Wait for 2 days while Municipal 2 days Lorna Fernandez Engineer will facilitate the preparation of Engr. Benedick calado Program of Work and design 4. Go back to the Engineering office after Prepared program of Work and design 15 minutes Municipal 2 days to get the documents and bring it Administrator to the mayor’s office for review and Municipal Mayor approval TOTAL RESPONSE TIME: 4 days and 20 minutes
CITIZEN’S CHARTER
OFFICE OF THE MUNICIPAL AGRICULTURIST
FRONTLIN STEPS/P PERSON/S MAXIMUM REQUIREMENTS AMOUNT OF FEES, IF E SERVICES ROCEDU RESPONSIBLE (Name RESPONSE/WAITIN ANY RE and Designation) G TIME (minutes)
1. Issuance 1. • Edmundo R. 1 Community Tax Free of Register Gauiran Certificate (SEDULA) Certificate the Agricultural s/clearanc farmer/c Technologis es lient in t the log • Editha P. book Tadile Farm Worker II • Pilar B. Somera Statistician Aide • Fides Amor R. Feliciano Administrati ve Aide 2. • Edmundo R. 2 Registered in the Intervie Gauiran Masterlist of w the • Editha P. Farmers/fisherfolks farmer/c Tadile lient • Pilar B. Somera • Fides Amor R. Feliciano 3. • Edmundo R. Process Gauiran and • Editha P. release Tadile the • Pilar B. certificat Somera e/cleara • Fides Amor nce R. Feliciano a. • Edmundo R. 2 Prepare Gauiran the • Editha P. certificat Tadile e/cleara • Pilar B. nce Somera • Fides Amor R. Feliciano
b. • Amante P. 1 Review De Gollo & Municipal approve Agriculturist the certificat e/cleara nce c. • Edmundo R. 1 Issue the Gauiran certificat • Editha P. e/cleara Tadile nce • Pilar B. Somera • Fides Amor R. Feliciano d. • Edmundo R. 1 Record Gauiran and file • Editha P. copy the Tadile copy of • Pilar B. the Somera released • Fides Amor documen R. Feliciano ts 8
2. 1. • Edmundo R. 1 None Free Provision Register Gauiran of the • Editha P. Technical farmer/c Tadile Assistance, lient in • Pilar B. consultanc the log Somera y and book • Fides Amor referrals R. Feliciano 2. • Edmundo R. 1 Intervie Gauiran w the • Editha P. farmer/c Tadile lient • Pilar B. Somera • Fides Amor R. Feliciano 3. Extend • Amante P. Depends on the technical De Gollo concern of the assistanc • Edmundo R. clientele but will e Gauiran be • Editha P. provided/addresse Tadile d right away • Pilar B. Somera • Fides Amor R. Feliciano 3. 1. • Jovencio 1 None 1.00/seedling Provision Register Canos- Job of the Order Vegetable farmer/c • Fides Amor seedlings lient in R. Feliciano the log book 2. • Jovencio 1 Intervie Canos- Job w the Order farmer/c • Fides Amor lient R. Feliciano 3. The • Jovencio 2 famers Canos- Job will pay Order and • Fides Amor receive R. Feliciano and affix his/her signatur e in the masterlis t of recipient s 4. • Jovencio 3 Release Canos- Job the Order requeste • Fides Amor d R. Feliciano vegetabl e seedlings 7
4. 1. • Edmundo R. 1 Registered in the Free Provision Register Gauiran Masterlist of of the • Editha P. Farmers/fisherfolks Subsidized farmer/c Tadile Crop lient in • Pilar B. Insurance the log Somera Program book • Fides Amor (SAIP) R. Feliciano • Jovencio Canos- Job Order • Jomar Rodriguez – Job Order 2. • Edmundo R. 1 Intervie Gauiran w the • Editha P. farmer/c Tadile lient • Pilar B. Somera • Fides Amor R. Feliciano • Jovencio Canos- Job Order • Jomar Rodriguez – Job Order 3. Fill-up • Edmundo R. 5 crop Gauiran insuranc • Editha P. e Tadile applicati • Pilar B. on form Somera • Fides Amor R. Feliciano • Jovencio Canos- Job Order • Jomar Rodriguez – Job Order 4. Let • Edmundo R. 1 the Gauiran farmer • Editha P. sign Tadile his/her • Pilar B. applicati Somera on form • Fides Amor and R. Feliciano process • Jovencio the said Canos- Job form Order • Jomar Rodriguez – Job Order 8 5. 1. • Amante P. 1 None Free Provision Register De Gollo of Rabies the • Pilar B. Vaccine farmer/c Somera lient in the log book 2. • Amante P. 1 Intervie De Gollo w the • Pilar B. farmer/c Somera lient 4. • Amante P. 3 Release De Gollo the • Pilar B. requeste Somera d vaccine 5
6. 1. • Edmundo R. 1 Free Provision Register Gauiran of the Fingerlings farmer/c lient in the log book 2. • Edmundo R. 1 Intervie Gauiran w the farmer/c lient 3. Fill up • Edmundo R. 5 the Gauiran fingerlin gs' request form 4. • Amante P. Depends on the Forward De Gollo availability of stock the • Edmundo R. fingerlings request Gauiran to BFAR for schedule of release and hauling 7. 1. • Edmundo R. 1 Free Fisherfolk Register Gauiran and Boat the • Editha P. Registratio farmer/c Tadile n lient in the log book 2. • Edmundo R. 1 Intervie Gauiran w the • Editha P. farmer/c Tadile lient 3. Fill up • Edmundo R. 10 the Gauiran Registrat • Editha P. ion Form Tadile 4. • Edmundo R. 10 Register Gauiran the • Editha P. fisherfol Tadile k in the website of Bureau of Fisheries and Aquatic Resource s (BFAR) 22
8. Farmers 1. • Edmundo R. 1 Free Informatio Register Gauiran n and the • Editha P. Technolog farmer/c Tadile y Sevices lient in • Pilar B. (FITS) the log Somera book • Fides Amor R. Feliciano 2. • Edmundo R. 2 Intervie Gauiran w the • Editha P. farmer/c Tadile lient • Pilar B. Somera • Fides Amor R. Feliciano 3. The • Edmundo R. 1 famers/c Gauiran lientele • Editha P. will Tadile receive • Pilar B. and affix Somera his/her • Fides Amor signatur R. Feliciano e in the list of Informat ion and Educatio n Campaig n (IEC) Material s' recipient s 4. • Edmundo R. 2 Release Gauiran the • Editha P. requeste Tadile d • Pilar B. Informat Somera ion and • Fides Amor Educatio R. Feliciano n Campaig n (IEC) Material s 6
HUMAN RESOURCE MANAGEMENT OFFICE:
FRONTLINE SERVICES:
A. Processing of Application for Leave of Absences
B. Issuance of Service Records Certificate of Employment, Computation of Leave Credits and Other Personal Records
C. Prepare Travel orders
D. Safekeeping and updating of 201 file
HUMAN RESOURCE MANAGEMENT OFFICE
The office is in charge of personnel management and records keeping in accordance with the constitutional provisions on civil service, pertinent laws, rules, and regulations thereon, including implementation of personnel mechanisms, policies, guidelines and standards as the Civil Service Commission may establish.
A. PROCESSING OF APPLICATIONA FOR LEAVE OF ABSENCES
THE SERVICE:
Permanent, temporary, casual, contractual, and elective municipal government officials and employees, are entitled to vacation, sick leave and other privilege leave.
Employee accrued leave credits (1.25 days each for vacation and sick leave every month).
Actual Leaves are deducted from these leave credits. If an employee’s leave period exceeds the accrued credits, he/she will not be entitled to pay for the excess.
Application for vacation leave, if possible , must be filed at least 5 days before the leave, For sick leaves, the application must be filed immediately upon return of the employee to work.
PLEASE FOLLOW THESE STEPS REQUIREMENTS/FEE Time Allotment PLEASE APPROACH 1. Fill application for leave form and have 2 copies of Application Form Arman Camaso it approved by the immediate supervisor (CSC Form 6) Rodalyn Baccay Marly Cayrel 2. Submit the accomplished form for a. Medical Certificate for sick 1-2 days Arman Camaso processing leave exceeding 3 days Rodalyn Baccay -personnel in charge review and approves the computation on the b. Clearance from money or application for leave to be submitted to property accountability if the Office of the Mayor for approval leave will last for 30 calendar days 3. Get approved Application leave 1-2 days Rodalyn Baccay TOTAL RESPONSE TIME: 1-2 DAYS
B. ISSUANCE OF SERVICE RECORDS, CERTIFICATE OF EMPLOYMENT, AND OTHER PERSONAL RECORDS
THE SERVICE:
The municipal government employees and former employees may request the HRMO for copies of service records, certificates of employment and other certification and personal records.
These are usually required for salary loans and other forms of loans, credit card applications, step increments/promotions, retirement and terminal leave purposes. Employment by other companies/ agencies upon resignation from the municipal government, benefits claim and other purposes not mentioned herein.
PLEASE FOLLOW THESE STEPS REQUIREMENTS/FEE Time Allotment PLEASE APPROACH 1. ON SERVICE RECORD None 3 minutes Marly Cayrel - Update the entry on file and Arman Camaso sign ON CERTIFICATE OF EMPLOYMENT - Review records on file, encode None 3 minutes Marly Cayreql and sign Arman Camaso - Compute leave credits for none 3 minutes Marly Cayrel loans/terminal benefits/Cert of Arman Camaso Leave without pay
2. Release of record to client and keep a copy none 1 minute Arman Camaso on file Marly Cayrel
TOTAL RESPONSE TIME: 10 minutes
C. PREPARE TRAVEL ORD
PLEASE FOLLOW THESE STEPS REQUIREMENTS/FEE TIME PLEASE APPROACH ALLOTMENT 1. Get/Receive communication letter from the Communication letter none Rodalyn Baccay department concern 2. FOR RANK AND FILE -Encode data and return for the Prepared travel order May vary when Rodalyn Baccay department concern for the signed by the HRMO the department Arman Camaso signature of the immediate head is on Marly Cayrel supervisor. official business
-Submit to Mayor’s Office for Travel order signed by May vary when Rodalyn Baccay signature of the Municipal the immediate supervior the MA is on Arman Camaso Administrator official business -Record in the logbook and Release Travel order duly 1 minute Rodalyn Baccay approved Travel order approved by the Arman Camaso Municipal Adminstrator
FOR DEPARTMENT HEADS AND ELECTIVE OFFICIALS -Encode data and sign, submit to Travel order duly 1 minute Rodalyn Baccay Mayor’s office for Vice Mayor’s approved Arman Camaso Office for approval. -Record in the logbook and release approved travel order
TOTAL RESPONSE TIME:2 minutes, May Vary when the signatories are on official business.
C. SAFEKEEPING AND UPDATING OF 201 FILES
THE SERVICE:
All employees records(201 files) are kept in the HRMO for safekeeping and updating for ready reference and periodic audit by Civil Service Commission.
For Inquiries, comments and suggestions, you may reach the HRMO numbers,,09163867713, 09154709048,09109392607 or visit us at our Office located at the LEGISLATIVE BUILDING.
MUNICIPAL BUDGET OFFICE:
FRONTLINE SERVICES:
A. Certification of the Existence of all available Appropriation for all Obligation Request
B. Review and endorsement of Barangay Budget
MUNICIPAL BUDGET OFFICE
Type of Service: CERTIFICATION ON THE EXISTENCE OF AVAILABLE APPROPRIATION FOR ALL OBLIGATION REQUESTS
Ste Requirement Service Client Fees Time Officer- Extensio p Provided Allotme in- n Period nt Charge 1 Obligation request Verify and Submit non 5 Marissa 5 duly signed by the check duly e minutes Castillan minutes Head of Office completene signed es or concerned supported ss of Obligatio Mylene by duly accomplished signature n Yoro and signed and Requeste documents as supporting d with follows: documents complete supportin g documen ts FOR DIRECT PAYMENT TO SIUPPLIERS 1. Purchase Requests 2. Purchase Order 3. Supplier’s Invoice 4. Inspection and Acceptance Report FOR TEV 1. Travel Order 2. Appendix A & B FOR REIMBURSEMENT 1. Purchase Request 2. Supplier’s Invoice 3. RER FOR FIRST SALARY 1. Appointment 2. Oath of Office FOR SALARIES AND WAGES 1. Approved Payroll 2. DTR FOR SALARY DIFFERENTIAL 1. NOSA 2. Payroll
STE Requirement Service Client Fee Time Officer- Extensi P Provided s Allotment in- on Charge Period 1 FOR FINANCIAL ASSISTANCE 1, Certification of indigency from MSWDO 2.Approved Solicitation Letter 3. Approved Resolution 2 Check no 5 minutes Marissa 5 existence of ne Castillan minute available es s appropriatio Mylene n Yoro
3 Assign number to the obligation request and assign proper account code then affix code then initial below the name of 3 minutes Marissa 3 the Cstillane minute Municipal No s or s Budget ne Mylene Officer Yoro
4 Forward the no 1 minute Marissa 1 ObR together ne Castillan minute with the es or supporting Mylene documents Yoro to the MBO 5 Verify if the no 3 minutes Raymun 3 Obligation ne do Balido minute request is s complete and properly accomplished upon its face. Determine whether there is existing available appropriatio n for the obligation. Then MBO shall affix his signature. 6 Forward duly no 3 minutes Marissa 3 certified ne Castillan minute Obligation es or s Request to Mylene Accounting Yoro Office and get a file copy which is duly stamped received by the accounting staff
We are very happy to hear any feedback from you so that we will be able to improve our services for you. Just send your feedback to Mr. Raymundo P. Balido at CP # 0975-012-4355.
For inquiries and complaints just contact Mr. Raymundo P. Balido at CP # 0975-012-4355 or visit their office at New Building LGU Compound, District 2, Benito Soliven, Isabela.
OFFICE OF THE MUNICIPAL ACCOUNTANT
FRONTLINE SERVICES:
A. Processing of Claims/Disbursement Vouchers
B. Preparation of Liquidation report
C. issuance of Accountant Advice
D. Preparation of Payroll – Job Order, regular and other Activities
E. Preparation of remittances
F. Processing of Barangay Disbursements and Journals
OFFICE OF THE MUNICIPAL ACCOUNTANT
The office takes charge of both accounting and internal audit services of the Local Government Unit. It certifies the availability of the budgetary allotment to which LGU expenditures and obligations maybe charged.
A. PROCESSING OF CLAIMS/DISBURSEMENT VOUCHERS
THE SERVICE:
The safeguard the use and disposition of the Municipality Government’s assets and to determine its liabilities from claims, verification/pre-audit is undertaken by the Municipal Accountant to determine that all the necessary supporting documents of vouchers/claims are submitted.
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time allotment PERSON IN-CHARGE 1. Submit duly signed and accompanied For Direct Payment to 30 mins (may Norman Roduta supporting documents for verification Suppliers: vary depending 1. Obligation Request on the volume 2. Purchase Request of transactions 3. Canvass 4. Purchase Order 5. Inspection and acceptance Report 6. Sales Invoice
For Reimbursement: 1. Obligation Request 2. Purchase request 3. Inspection and Acceptance report 4. Sales Invoice/RER/OR
For TEV: 1. Obligation Request 2. Travel Order 3. Appendix A and B 4. Certificate of Appearance 5. Official Receipt (for cash advance only 1,2 and 3)
For First Salary: 1. Obligation Request 2. Appointment 3. Oath Of office 4. Statement of Assets and Liabilities 5. payroll
For Financial Assistance: 1. Obligation Request 2. Solicitation letter 3. Approved resolution 4. Certification of indigency
2. Prepares the Disbursement Voucher 5 minutes Norman Roduta 3. Record the DV in the logbook and affix 5 minutes Norman Roduta initial below the name of the Municipal Accountant 4. Forward the DV with complete 3 minutes Norman Roduta documents to the Municipal Accountant 5. Municipal Accountant will affix her 5 minutes(may Carmen V. isla signature in Box vary the - if supporting documents are complete and depending on allotment obligation for the purpose the volume and indicated is proper validity of the transactions 6. Proceed to the Treasury Office to 5 minutes Norman Roduta forward duly certified DV TOTAL RESPONSE TIME: 53 minutes , may vary depending on the value of transactions
B. PREPARATION OF LIQUIDATION REPORT
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time Allotment PERSON IN-CHARGE 1. Submit to the officer in charge the duly For TEV’s: 5 minutes Marifel Alejandro accomplished supporting documents for 1. Travel Order verification/examination 2. Apendix A and B 3. Certificates of Appearance 4. Plane/bus tickets 5. Obligation request(if expenses exceeded the CA) 2. Prepare the liquidation report in the 20 minutes Marifel Alejandro logbook and have it affix signature. Forward the documents to the Municipal Accountant for review 3. After the review by the Municipal 5 minutes Marifel Alejandro Accountant forward to the Mayor’ Office for approval by the LCE -if approved give 3rd copy to employee concerned and have it duly received by him by affixing his signature to the receiving copy. TOTAL RESPONSE TIME: 30 Minutes, may vary depending on the volume of transactions
C. ISSUANCE OF ACCOUNTANT ADVICE
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time PERSON IN CHARGE Allotment 1. submit duly accomplished DV’s with Duly accomplished DV’s with 30 minutes Leni P. Lungan duly signed Checks while officer in charge duly signed checks will facilitate the preparation of Accountant’s Advice 2. Check/examine the Accountant’s 10 minutes Carmen V. Isla Advice against issued checks and have it affixed signature on the advice 3. Forward the Accountant’s Advice to 5 minutes Norman Roduta the Treasury Office and get the 3rd copy duly stamped received by the staff TOTAL TIME RESPONSE: 45 minutes. May vary depending on the volume of transaction.
GENERAL SERVICES OFFICE
FRONTLINE SERVICES:
Procurement and Issuance of Office Supplies, Furniture and Fixtures and Equipments
GENERAL SERVICES OFFICE
The office is in charge of the supplies, equipment and services needed by the Municipal Government. It also covers the maintenance and safekeeping of properties/records.
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time PERSON IN CHARGE Allotment 1. Accepts duly accomplished and Duly signed and approved 2 days before Josue Cera signed Purchase Request on or before purchase request with proper BAC meeting Lolita Apricio the Bids and awards Committee numbering Elenita M. Justo meeting for verification and Jane Agbulig examination. 2.Upon Approval of the BAC, the GSO Duly signed request for quotation Josue Cera will prepare the purchase orders to by the bidders. Lolita Apricio facilitate the canvassing of the most Jane Agbulig economical prices of office supplies Elenta M. Justo furnitures and fixtures and office equipments. 3.Submit Purchase Order for approval Duly signed request of price 2 days, may Josue cera of the Municipal Mayor. quotation by the bidders extend for Lolita Apircio additional 2 Elenita Justo days Jane Agbulig 4. Upon delivery of items of the Receipt shall be signed by the 15-30 minutes End users, Accounting staff winning bidder, the GSO, end user and inspectors and Josue Cera, Elenita Justo, accounting staff will conduct proper Jane Agbulig, Lolita Apriio inspection of items delivered. 5. Inspected materials, office supplies, furniture and fixtures and equipment 15-30 mins. Josue Cera will be received by the end users. Lolita Apricio Elenita Justo Jane Agbulig
6. End users shall check the items Receipts shall be signed by the end 15-30 mins. Jpsue Cera delivered and sign the receipt for users Lolita Apricio acceptance Elenita Justo Jane Agbulig Note: if approved biddings, the GSO shall wait the issuance of notice of award and notice to proceed then follow step 2-6 TOTAL RESPONSE TIME: MAY vary depending on the availability of funds and volume of transactions.
OFFICE OF MUNICIPAL ASSESSOR
FRONTLINE SERVICES:
1. Issuance of certificate of Aggregate landholdings, No property , Actual Location, Certified true Copy of tax declaration
2. Transfer of ownership of Tax declaration
3. Appraisal and assessment of land, Building or Machinery
4. Reclassification and revision or Real Property Ownership
OFFICE OF THE MUNICIPAL ASSSESSOR
The office ensures the implementation of laws and policies governing appraisal and assessment or real properties for taxation purposes.
It recommends ways and means to enhance practices in the valuation or real properties.
A. ISSUANCE OF CERTIFICATES OF AGGREGATE LANDHOLDINGS , NO PROPERTY , ACTUAL LOCATION, CERTIFIED TRUE COPY OF TAX DECLARATION
THE SERVICE:
This document is often requested by a taxpayer or his authorized representative who wants to secure a certified true copy of tax declaration (TD) , and other certifications for personal records or for legal purposes.
PLEASE FOLLOW THESE STEPS REQUIREMENTS/PAYMENT Time Allotment PLEASE APPROACH 1. Fill up request from and get order of 10 minutes payment 2. Pay the required fee at the Treasurers Schedule of fees: 5 minutes Mun. Treasurer office Certificate of aggregate landholdings- 130.00 Certificate of tax declaration- 75.00 3. Return to the assessors office to Copy of ownership 5 minutes Revalyn Rodriguez present the duly filled up request documents for verification and endorsement to the assigned personnel where subject property is located 4. wait while office personnel conduct 30 minutes Personnel-in-charge research and verify on the records about the documents to be requested 5. MA staff will facilitate the preparation 15 minutes -do- of certification or copy of tax declaration to be presented to the MA for review and approval 6. Get certified true copy of tax Upon signing of Carolina Barut Declaration and/ or Certification duly the requested signed by the Municipal Assessor documents TOTAL RESPONSE TIME: 1 hour and 5 minutes
B. TRANSFER OF OWNERSHIP
THE SERVICE:
An updated owner’s copy of tax declaration is issued upon transfer of ownership of subject property for the previous to the new owner or as a result of subdivision or consolidation of real property.
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time allotment PLEASE APPROACH 1. Fill up request form and present 1. Deed of transfer 10 minutes Revalyn Rodriguez requirements for verification and 2. latest tax Receipt identification of property number for 3. Transfer fee and subdivision assessment fee (to be paid at the Provincial treasury office) 4. Certificate of authority to register 5. title 6. Subdivision plan 2. Staff will conduct research on the Note: All requirements must be 1 hour Carolina Barut records of the subject property to be submitted in 2 photocopies each transferred . together with the original for verification as basis for transfer of ownership 3. wait at the designated waiting area 30 minutes -do- while office personnel verifies the authenticity of submitted /required documents 4. Pay required fee at the Treasurer’s Order of payment 5 minutes RCC I office (if not yet paid) 5.Go back to the Assessor’s office for 30 minutes Carolina Barut further instructions while accomplishing Field Appraisal and Assessment Sheet and updated owner’s copy are prepared for the owner to conform and affix his signature 6. Office personnel will incorporate the 15 minutes -do- said documents to the tax map control roll 7. Municipal Assessor will forward copy 7 days and 3 days Carolina barut of said documents to provincial extension period assessor’s office for endorsement and depending on the approval number of clients and availability of signatories 8. Ask and follow up the details of the Carolina Barut transactions - you will be advised and informed the schedule of approval of your documents 9. Go back to the Assessors Office after 7 Carolina Barut working days to get updated owners copy of tax declaration duly signed by approving authority /Provincial Assessor
C. APPRAISAL AND ASSESSMENT OF LAND , NEW BUILDING OR MACHINERY
THE SERVICE:
This service is requested by a taxpayer who wants to declare his real property , newly constructed building or newly installed machinery and be issued an owner’s copy of tax Declaration.
PLEASE FOLLOW STEPS REQUIREMENTS TIME ALLOTMENT PLEASE APPROACH 1. Fill up the request form and submit 1. Survey plan 10 minutes Revalyn Rodriguez all the requirements in 2 photocopies 2. Affidavit and/sworn together with the original statement 3. Certification from the Punong barangay and duly notarized 4. Ocular inspection by the assessor/authorized representative 5. Latest tax receipt 6.Certified true copy of title 7. Building Plan 8. Picture of the Building 9. building Permit 2. Accompany Assessor or appraiser to 1 hour (may vary Carolina Barut make research /inspect and appraise depending on the Revalyn Rodriguez the new building or machinery property’s size and location 3. Office peronnel will verify the 30 minutes -do- authenticity of submitted documents 4. Wait for the processing an recording 30 minutes -do- of Field Appraisal and Assessment Sheet and updated owner’s copy of tax declaration - 2 copies FAAS - 3 copies tax declaration 5. Assessor’s staff incorporates the 15 minutes -do- documents to the tax /map control roll 6. Municipal Assessor will forward/ 7 days(may vary Carolina Barut submit the documents to the office of depending upon the the Provincial Assessor fro endorsement volume of the and approval transaction and availability/accessibility of the signatories 7. Follow up /risk for the results of the 3 minutes Revalyn rodriguez transaction while waiting for the review and approval of the FAAS and tax declaration
-You will be advised /informed about the details of transaction and schedule of release of your requested documents 8. Go back to the assessor’s office after 2 minutes -do- 10 working days to get updated copy of Tax Declaration (for land appraisal)
D. RECLASSIFICATION AND REVISION OF REAL PROPERTY OWNERSHIP
THE SERVICE:
This service is requested by a taxpayer for purposes of declaring the predominant use of his property.
PLEASE FOLLOW THESE STEPS REQUIREMENTS Time allotment PERSON APPROACH 1. fill up request form and submit 1. latest TD 10 minutes Revelyn Rodriguez required documents for verification and 2. latest Tax receipts examination 3. title 4. Subdivision /sketch plan 2. Accompany appraiser or authorized 1 hour(may vary Carolina Barut personnel to inspect and verify subject depending on the property property’s size and location) 3. Office personnel will verify the Note; all requirements must be 30 minutes -do- authenticity of your submitted submitted in 2 photocopies each documents together with the original 4. If not yet paid the RPT, proceed to Order of payment 5 minutes -do- the treasury office to pay the required fee 5. Return to the Assessor’s office and 30 minutes -do- wait while accomplished field appraisal and assessment sheet and an updated owner’s copy of tax declaration are prepared /processed for the owner to conform and affix his signature 6. Documents will be incorporated to 15 minutes -do- the tax map control roll 7. Municipal Assessor will forward 7 working days Carolina Barut /submit the documents to the Office of the Provincial Assessor for endorsement and approval 8. Follow up/ask for the Revelyn Rodriguez accomplishment/results of the transaction while waiting for the review and approval of the fAAs and tax declaration -You will be advised/informed about the details of transaction and schedule of release of your requested documents. 9. Go back to the Assessors office after Revelyn Rodriguez 7 working days to get updated owner’s copy of tax declaration TOTAL RESPONSE TIME: 7-10 WORKING DAYS, 2 hours and 25 minutes , may vary depending on the volume of transaction.
BUSINESS PERMIT AND LICENSING OFFICE
Frontline Services: Issuance of Business Permit and Licenses
BUSINESS PERMIT AND LICENSING OFFICE
REGISTRATION OF NEW BUSINESS
PROCESSING DOCUMENTARY TIME, Amount of Fees Step Client-STEP REQUIREMENTS OFFICES/PERSONNEL REQUIRED ACTIONS INCLUDING based on local WAITING TIME ordinance For new business Filled up unfilled Marife Natividad registration, form Review and validate Business tax is Get DTI/SEC/CDA Robert Esteban submission computed 1/20 of application registration 1 % of the capital 1 form and ______1 hour at most investment. filled up Contract of lease ______Mayor’s permit (if lessee) Leonida Adelan Assess eligibility of depends on the documents asset size or no. of Endorse to next workers. step 2 Fire safety fee is 10% of the total regulatory fees. Regulatory fees: Filing fee: 150.00 One time Assessment of Bus. Plate:350.00 assessment of MTO- business taxes, Garbage fees: taxes, fees All documents Albemar Tangonan charges and fees 1-2 hours 10sqm. :350.00 and charges from step 1 BFP- and fire safety fees 10sqm up:400.00 FO1 Pedro Acob Sanitary insp.fee: house for rent:350 business:(ind./agii) 25-50sqm:400.00 50- 1,000sqm:500.00 1000 sqm:500.00 weights & measure: capacity- 30kg:300.00 30-300kg:400.00 300-3000kg-500.00 more than 3000- 800.- more than 5000- 1,000 storage of One-time All documents MTO- Aurelio Medico, Issue Official combustible payment of from step 2 Grace Andaya, Emelita Receipts flammable- taxes, fees Mendoza 1-2 hours 5,000.00 trucks scale: and charges 2,500.00 and fire safety BFP- FO1 Juneil storage tank per fees/claims Malupeng unit :1,000 3 Mayor’s zoning permit clearance:75.00
occupational fee
per head-50.00
Municipal Mayor or Countersigned/Issue Municipal Mayor’s Permit Adminstrator/BPLO
RENEWAL OF BUSINESS
Business tax for renewal is based on the total gross/receipts declared in the ITR or Filled up Marife Natividad Review and validate presumptive income unfilled submission level. Robert Esteban Barangay Penalties for late File application Clearance payment after 1 for renewal January 20, shall be Income tax computed 25% of the return for 1 hour at most total tax due or 2% previous years monthly. Assessed eligibility for renewal based on records of Leonida Adelan businesses Regulatory fees same above Endorse to next step All documents MTO- Assessment of One-time from step 1 Albemar Tangonan business taxes, 2 assessment of charges and fees 1-2 hours taxes ,fees and and fire safety fees. charges FO1 Pedro Acob
MTO- Accept payment One time Emelita Mendoza and issue official payment of Aurelio Medico receipts 3 taxes, fees and All documents Grace Andaya 1-2 hours charges and from step 2 fire safety BFP Juneil fees/claim Malupeng Mayors Permit Municipal Mayor or Countersigned/Issue Municipal Mayor’s Permit Administrator/BPLO
REFERENCE JMC NO.1 Series of 2016 Hotline No. 09266310742
OFFICE OF THE SANGGUNIANG BAYAN
A. Accreditation on Non-Government Organization (NGO’s) and Peoples Organizations (PO’s)
B. Issuance of Photocopy /True Copy of Sangguniang bayan documents
C. Barangay Ordinances and resolutions
D. Issuance of Certification and Endorsement
A. ACRREDITATION OF NON-GOVERNMENT ORGNIZATIONS (NGOs) AND PEOPLES ORGANIZATIONS (POs)
STEP STEPS INVOLVED SERVICE OFFICE LOCATION PERSON IN DURATION OF PROVIDER CHARGE ACTIVITY 1 Inquire For accreditation of Explain to the Sangguniang Ms. Donnabel M. 5 minutes Organizations Requirements: client the Bayan Office Justo, SB Secretary a.Duly Accomplished requirements and Application Form give application form b.Board Resolution signifying intention for accreditation
c.Certification of registration (SEC, DOLE, etc)
d.List of current officers and members
e.Annual Accomplishment Report
f.Financial Statement:
g.Profile indicating the purposes and objectives of the organization
h.Copy of the Constitution and By Laws 2 Submission of application Receive Sangguniang Ms. Donnabel M. 5 minutes and requirements application and bayan office Justo-SB Secretary check the requirements 3 Processing accreditation Upon instruction Sangguniang Ms. Donnabel M. Depends upon of the Committee bayan Office Justo-SB Secretary the schedule of Chair on the rules session and its include the Ms. Jovelyn R. approval calendar of Corpuz-MGADH I business 4 Preparing Accreditation Prepare the Sangguniang Ms. Donnabel M. After approval papers certificate of Bayan Office Justo-SB Secretary resolution for Ms. Jovelyn accreditation R.Corpuz-NGADH I Ms. Julita M. Pacleba- Admin Assistant IV 5 Issuance of accreditation of Issuance of Sangguniang Ms. Violeta Q. 2 minutes papers certificate of bayan office Cabico-LLSO II accreditation Ms. Rovelyn V. Leano-Admin Assistant I Ms. Zenaida A. Balbin, LLSA I
B. ISSUANCE OF PHOTOCOPY/TRUE COPY OF SANGGUNIANG BAYAN DOCUMENTSS steps Steps involved Service provider Office location Person in-charge Duration of activity1 1 Request of Sangguniang Search for the Sanguniang bayan Ms. Julita M. 5 minutes Bayan Documents written requested office Pacleba- request requirements: documents Admin.Assistant IV NAME: ADRESS: Ms. Violeta Q. Number of copies Cabico, LLSO II Purpose: Ms. Rovelyn V. Leano- Admin. Assistant I Ms. Zenaida A. Balbin , LLSA I
2 Certify copy of resolution or Certify and sign on Sangguniang Ms. Donnabel M. 1 minute ordinance the copy Bayan Office Justo, SB Secretary 3 Releasing of requested Record and Sanguniang bayan Ms. Julita M. 1 minute documents release document office Pacleba-Admin Assistant IV Ms. Violeta Q. Cabico-LLSO II M. Rovelyn V. Leano-Admin Assistant I Ms. Zenaida A. Balbin-LLSA I
c. BARANGAY ORDINACES AND RESOLUTIONS
1 Request for review of Receive and Sangguniang Ms. Donnabel M. 10 minutes ordinances and resolutions validate Bayan Office Justo- SB and requirements: Secretary Copy of Barangay Ms. Jovelyn R. Ordinances or resolution Corpuz- MGADH I Supporting Documents (if any) 2 Include in the calendar of Upon instruction Sanguniang Bayan Ms. Donnabel M. 2 minutes business of Committee office Justo –SB Chair on rules, Secretary record the same Ms. Jovelyn R. for inclusion in the Corpuz, MGADH I agenda 3 Review, Deliberation and For review and Sanguniang bayan 1-3 session 1-3 session of SB approval deliberation of SB office during session
4 Issuance of review Ms. Donnabel M. 10 minutes ordinance/resolution Justo-SB Secretary Ms. Jovelyn R. Corpuz-MGADH I
D. ISSUANCE OF CERTIFICATION AND ENDORSEMENT
STEPS STEPS INVOLVED SERVICE OFFICE LOCATION PERSON IN DURATION OF PROVIDER CHARGE ACTIVITY 1 Request for certification Listen to inquiry Sanguniang bayan Ms. Donnabel M. 10 minutes and endorsement and refer to the office Justo-SB Secretary concerned person Ms. Jovelyn R. Corpuz- MGADH I 2 Prepare certificate and Prepare and sign Sanguniang bayan Ms. Donnabel M. 15 minutes endorsement the certification or office Justo- SB Secretary 3 Releasing of request Record and Sanguniang bayan Ms. Julita M. 1 minute documents release the office Pacleba-Admin documents Assistant IV Ms. Violeta Q. Cabico- LLSO II Ms. Rovelyn V. Leano- Admin Assistant I Ms. Zenaida A. Balbin- LLSA I
E. COMPLAINTS/FEEDBACKS
STEPS STEPS INVOLVED SERVICE OFFICE LOCATION PERSON IN DURATION OF PROVIDER CHARGE ACTIVITY 1 Complain, suggest or give Listen, ask and Saanguniang Ms. Donnabel M. 10 minutes feedback help the clients in Bayan Justo- SB their problem/ Secretary Requirements: concern and refer to the Letter of complaint (if appropriation any) person
MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE
CITIZEN’S CHARTER
PANANGITED TI ENVIRONMENTAL CERTIFICATION/ CLEARANCE
ASINU DAGITI AGKASAPULAN: ➢ Amin nga naipasdek nga negosyo, panganan, agtagikuwa ti tricycle ken pangpasada nga lugan agraman ganggannaed nga aglako ken lugan pang negosyo
DAGITI KASAPULAN: ➢ Masapul nga adda duwa a pagbasuraan da para ti nabubulok ken di-nabubulok kadagiti pasdek, maysa laeng a pagbasuraan kadagiti tricycle wenno pangpasahero
ALDAW TI PANAGITED TI SERBISYO: ➢ Lunes agingana Biyernes ➢ Alas otso iti bigat agingana alas singko iti malem
KASANU TI PANAKAGUNOD TI SERBISYO: ADDANG APLIKANTE/KLIYENTE AKTIBIDADES TI KASANO TI NADUTUKAN NGA OPISINA TI MENRO KABAYAGNA EMPLEYADO 1 Agpirma iti logbook. Agpapirma iti logbook. Dua (2) a minuto RUSSEL V. DICOLEN Ilanad na iti pangngep na.
2 Ipakita dagiti kasapulan a Awaten dagiti kasapulan Bainte (20) a ENGR. JOSHUA RAMIREZ papeles ken mapan penniken no minuto RUSSEL DICOLEN adda ti dua (2) a (depende ti pagbasuraan na. kaadayo na) 3 Aguray ti pannaka- Nu addan dagiti Tallo (3) a minuto RUSSEL DICOLEN aprobar na kasapulan aramiden ti LEONUDA ADELAN sertipikasyon ket no awan pay irekomenda ti Business Licensing Officer (BLO) nga saan pay a ikkan ti Mayors/Business Permit
4 Inspeksyon ti Sumurot ti Municipal Sangapulo (10) a ENGR. JOSHUA RAMIREZ Pasdek(establishment) Ordinance minute RUSSEL DICOLEN (depende ti kaadayo na) 5 Iyuray ti sertipikasyon Ket no adda Dua (2) a minuto RUSSEL DICOLEN pagbasuraan na iyaramidan ti sertipikasyon 6 Agtugaw ken aguray ti Pirmaan ti sertipikasyon Maysa (1) a minuto ENGR. JOSHUA RAMIREZ pannakaperma na
7 Awatenna iti Itedna ti sertipikasyon; Dua (2) a minuto RUSSEL DICOLEN sertipikasyon ket mangala iti kopya ket mangipaay ti kliyente nga isinop dagiti basurada Accomplish Client Feedback Form at designated drop box infront of the Municipal Building TOTAL RESPONSE TIME : 40 MINUTES
MUNICIPALITY OF BENITO SOLIVEN MUNICIPALITY OF BENI
OFFICE OF THE MUNICIPAL TREASURER
CITIZEN'S CHARTER
MAXIMUM FRONTLINE STEPS/PROC PERSONS RESPONSIBLE AMOUNT OF RESPONSE / REQUIREMENT(S) SERVICES EDURES (Name and Designation) FEES (IF ANY) WAITING TIME 1. Proceed to Client. 1 minute 1. Brgy Clearance Amount of Tax the BPLO and 2. Business due depends PAYMENT OF secure/provi Registration on the nature BUSINESS de for the of Business PERMIT AND requirements and Capital LICENSES . Investment / Gross Income realized. 2. Albemar R. Tangonan / 3 minutes 3. Tax Assessment Revenue Collection Registration / of the Officer - II Latest BIR correspondin Payment. g Business Tax, charges and other permits & fees as may be applicable to the business.
3. Approval Julieta S. Abutazil, REA 1 minute 4. Certificate of of / OIC-Municipal SSS Membership assessment Treasurer 4. Payment Client. 1 minute of the Business tax due and other regulatory fees. 5. Issuance of Ms. Emelita M. 2 minutes the Mendoza Revenue correspondin Collector (Designee) g official (Window 1) or receipt(s). Aurelio M. Medico Admin. Aide - III (Window 2) & deputized collector from BFP. (8 minutes) TOTAL RESPONSE TIME: 8 MINUTES (MAY VARY DEPENDING ON THE AVAILABILITY OF SIGNATORIES)
PAYMENT OF 1. Show Client. 1 minute Computer Amount of REAL PROPERTY copy of generated Tax Tax due TAX updated Tax Declaration depends on Declaration. issued by the the assessed Office of the value of the Municipal Real Assessor Property (1% Basic & 1% SEF) 2. Check the Ms. Emelita M. record and Mendoza Revenue issue Collector (Designee) Statement (Window 1) or of Account. Aurelio M. Medico Admin. Aide - III (Window 2) 10 minutes 3. Pay the Emelita M. Mendoza Tax due Revenue Collector based on the (Designee) (Window 1) statement of or Aurelio M. Medico accounts Admin. Aide - III issued and (Window 2) obtain the correspondi nf Official Receipt. 4 minutes (15 minutes) TOTAL RESPONSE TIME: 15
MINUTES.
ISSUANCE OF 1. Show Client. 1 minute Real Property =P= 75.00 TAX CLEARANCE copy of Real Tax Receipt Property Tax receipt for the current year or Fill- out request slip for Tax Clearance and pay the correspondi ng fee. 2. Check the Emelita M. Mendoza record and Revenue Collector issue (Designee) (Window 1) Statement or of Account (If delinquent). See step 2 and 3 in Payment of Real Property Tax. Aurelio M. Medico Admin. Aide - III (Window 2) 2 minutes 3. Process and Release Tax Clearance.
> Prepare Emelita M. Mendoza Tax Revenue Collector Celarance (Designee) (Window 1) or Aurelio M. Medico Admin. Aide - III (Window 2) 2 minutes > Approve / Julieta s. Abutazil, REA Sign Tax Municipal Treasurer Celarance 1 minute > Release Emelita M. Mendoza 1 minute Tax Revenue Collector Celarance (Designee) (Window 1) or Aurelio M. Medico Admin. Aide - III (Window 2) (7 minutes) TOTAL RESPONSE TIME: 7 MINUTES (MAY VARY DEPENDING ON THE AVAILABILITY OF SIGNATORIES)
ISSUANCE OF 1. Fill-out Client. 1 minute Based on RESIDENCE request Annual CERTIFICATE form and Income pay the correspondi ng fee. 2. Issuance Grace B. Andaya 2 minutes For of the Admin. Aide - III Salaries/Busi Residence (Window 3) ness: (=P= Certificate. 1.00 for every =P= 1,000.00) (3 minutes) TOTAL RESPONSE TIME: 3
MINUTES.
SECURING 1. Inform Client. 1 minute For Local: =P= CERTIFICATION / personnel 100.00 for CLEARANCES in-charge on Certification FROM what Fee =P= RESPECTIVE clearance or 30.00 for DST OFFICES document to be certified is needed and pay the the correspondi ng fee. 2. Issuance Grace B. Andaya / 2 minutes For Abroad: of Official Admin. Aide - III =P= 200.00 Receipt. (Window 3) for Certification Fee =P= 60.00 for DST
3. LCR Staff or / MPDO Police Preparation Staff or/ PNP Staff or / Clearance: of Assessor's Office Staff / document(s) or /Mayor's Office Staff needed: 4. Elizabeth S. Callueng / For Filipino Approval/sig Local Civil Registrar; Citizenship ning of the Wilson P. Gabatin / =P= 500.00; document(s) MPDC; PSI Joel Pass Card & needed Bumanglag / Chief of Money Police; Carolina C. Claims =P= Barut / OIC-Municipal 50.00; Any Assessor; Marshal O. other Ancheta / Municipal purpose(s) Administrator; Roberto =P= 100.00 T. Lungan / Municipal Mayor
5. Release of LCR Staff or / MPDO Tax the Staff or/ PNP Staff or / Declaration / document(s) Assessor's Office Staff / Mayor's needed. or / Mayor's Office Staff Clearance =P= 75.00 Research Fee =P= 100.00 (3 minutes) TOTAL RESPONSE TIME: 3 MINUTES (MAY VARY DEPENDING ON THE AVAILABILITY OF SIGNATORIES)
PAYMENT OF 1. Present Client. 1 minute Death Certificate Burial Lot =P= BURIAL LOT, identificatio 1,200.00; BURIAL PERMIT, n/death Burial Permit TRANSFER OF certificate of Fee =P= CADAVER the 250.00; Tomb deceased Fee (Niches) person and =P= 300.00 pay the the (=P= 600.00 correspondi for every ng fee. layer TRANSFER OF 2. Issuance Grace B. Andaya 2 minutes thereof); REMAINS AND of Official Admin. Aide - III EXHUMATION Receipt. (Window 3)
Removal of cadaver fee/Transfer of Cadaver fee/Exhumati on of cadaver fee =P= (3 minutes) 200.00 TOTAL RESPONSE TIME: 3 MINUTES (MAY VARY DEPENDING ON THE AVAILABILITY OF SIGNATORIES)
BRANDING OF 1. File Client 1 minute For LARGE CATTLE request for Certification branding of Ownership: 2. Schedule Mr. Jerry I. Caoing RCC 1 day Schedule of and Conduct - I & Mr. Josue Saulo L. Fees: of Branding Albindo (Job Order) Registration of brand =P=250.00; Branding Fee- =P=100.00; Misc. Fee =P=100.00; Cert. of Ownership Form- =P= 5.00 3. Prepare Mr. Jerry I. Caoing/RCC 3 minutes Certificate of - I Ownership. 4. Pay Client For Transfer correspondi of ng amount Ownership: & obtain Registration Official of brand Receipt 1 minute =P=250.00; Misc. Fee- 5. Issuance =P=100.00; of Large Mr. Jerry I. Caoing/RCC Cert. of 1 minute cattle - I Transfer form Certificate. =P=10.00
1 day & 6 minutes TOTAL RESPONSE TIME: 1 DAY & 6 MINUTES (MAY VARY DEPENDING ON WHERE BARANGAY IS LOCATED)
PAYMENT 1. Secure Client. 1 minute Certificate of Hog =P= SLAUGHTER clearance Ownership/Trans 80.00 / Large PERMIT FEE for slaughter -fer (for Large Cattle =P= from the Cattle). 150.00 personnel assigned to conduct meat inspection. 2. Issuance Joel Cabunggan - (Job 2 minutes of clearance Order) for slaughter. 3. pay the Client ; Johnily C. 2 minutes correspondi Garibay Market ng fee and Inspector Issuance of official receipt.
(5 minutes)
TOTAL RESPONSE TIME: 5 MINUTES. For feedbacks, inquiries and complaints please contact 0955 - 376 - 2150.
CITIZENS CHARTER
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
BENITO SOLIVEN ISABELA
The Municipal Social Welfare and Development Office is a welfare arm of the Local Government Unit which respond to the needs of disadvantaged, individuals, families and communities in the municipality. Its also takes care of programs to enforce the rights of woman, children, person with disabilities and senior citizen. It is the forefront in relief and rehabilitation activities in times of natural and man-made calamities.
A. AID TO INDIVIDUAL IN CRISIS SITUATION
➢ ABOUT THE SERVICE;
This service aids the needs of the individual and families who are in crisis situation and comes to the office or referred to avail for assistance in order to cope up with his present problems due to socio economic difficulties and eventually to attain normal functioning. This is the provision of needed intervention to enable distressed individuals and families to cope with crisis brought about by disabilities, loss of income, death and other similar occurrences. Assistance maybe in the form of counseling, transportation, medical assistance and financial support.
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
Who may avail the service?
➢ Individual in Crisis Situation/ difficult circumstances
What are the requirements?
(All needed documents must be ORIGINAL)
MEDICAL ASSISSTANCE
1. Barangay Certification signed by the barangay captain 2. Medical Certificate/ Medical abstract 3. Medical Prescription/ Hospital Bill 4. 2 valid ID’s
BURIAL ASSISSTANCE
1. Barangay Certification signed by the barangay Captain
2. Death Certificate
How to available the services:
STEPS CLIENT/ APPLICANT SERVICE TRABSACTIO RESPONSIBLE PERSON PROVIDER N TIME 1 Sign Clients Received and 20 min. per Gretchen A. Celino Logbook. assess the client submitted Romarie B. Aguilar documents. Submit Grace J. Dicolen requirements to the assigned MSWDO Interview the Rachell D. Lungan personnel. clients to get important information. Provide necessary information during interview. 2 Prepare 50 minutes disbursement voucher for approval and signature of the Municipal Mayor.
Process the papers 3 Proceed to Assist the client in 5 minutes Municipal Treasury receiving the Office and financial received financial assistance. assistance
B. REFERRAL FROM OTHER AGENCIES
Social Case Study Report and Referral Letter
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
Who may avail the service?
➢ Any individual seeking assistance for medication, hospitalization, educational assistance and burial assistance from different agencies.
What are the requirements:
(All needed documents must be ORIGINAL)
MEDICAL ASSISSTANCE
1. Barangay Indigent Certification signed by the barangay captain 2. Medical Certificate/ Medical abstract 3. Medical Prescription/ Hospital Bill 4. General Intake sheet
BURIAL ASSISSTANCE
1. Barangay Certification signed by the barangay Captain 2. Death Certificate
EDUCATIONAL ASSISSTANCE
1. Barangay Indigent Certification signed by the barangay captain 2. General intake sheet 3. School assessment 4. School ID How to available the services:
STEPS CLIENT/ APPLICANT SERVICE PROVIDER TRABSA RESPONSIBLE PERSON CTION TIME 1 Sign Clients Logbook. Received and 15 min. Romarie B. Aguilar assess the submitted Submit requirements documents. Grace J. Dicolen to the assigned MSWDO personnel. Josefina A. Millado Interview the clients to get Provide necessary important Rachell D. Lungan information during information. interview. 2. Claim the Social Case Issue Social Case 5 min. Romarie B. Aguilar Study Report signed Study Report Grace J. Dicolen by the Social Worker/ Josefina A. Millado MSWDO Rachell D. Lungan
C. ISSUANCE OF INDIGENT CERTIFICATE
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
Who may avail the service?
➢ General Public
What are the requirements:
1. Barangay Indigent Certificate 2. Valid ID
How to available the services:
STEPS CLIENT/ APPLICANT SERVICE PROVIDER TRABSA RESPONSIBLE PERSON CTION TIME 1 Sign Clients Logbook. Received and 10 min. Romarie B. Aguilar assess the submitted Submit requirements documents. Grace J. Dicolen to the assigned MSWDO personnel. Josefina A. Millado Interview the clients to get Provide necessary important Rachell D. Lungan information during information. interview. 2 Prepare Indigent 5 min. Gretchen A. Celino Certificate Romarie B. Aguilar 3 Claim the indigent Issue indigent 5 min. Romarie B. Aguilar certificate signed by certificate Grace J. Dicolen the MSWDO. Josefina A. Millado Rachell D. Lungan D. ISSUANCE OF SENIOR CITIZENS IDENTIFICATION CARD (ID) AND PURCHASE BOOKLET
About the Service
➢ Republic act 7432- an act to maximize the contribution of Senior Citizen to nation building, grant benefits and special privileges for senior citizen purposes.
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
What are the requirements?
1. Birth Certificate 2. Certificate of residency from the barangay captain 3. 1x1 ID picture 4. Accomplished membership information sheet.( c/o Senior Citizens Center)
How to available the services: STEPS CLIENT/ APPLICANT SERVICE PROVIDER TRABSA RESPONSIBLE PERSON CTION TIME 1 Sign Clients Logbook. Received and 10 min. Romarie B. Aguilar assess the submitted Submit requirements documents. Grace J. Dicolen to the assigned MSWDO personnel. Josefina A. Millado Interview the clients to get Provide necessary important Rachell D. Lungan information during information. interview. 2 Prepare ID Card 5 min. Gretchen A. Celino And booklet Romarie B. Aguilar Josefina A. Millado Rachell D. Lungan 3 Claim ID Card and Issue ID Card and 5 min. Romarie B. Aguilar booklet booklet Grace J. Dicolen Josefina A. Millado Rachell D. Lungan
E. ISSUANCE OF ID CARD TO PERSON WITH DISABILITIES PURCHASE BOOKLET
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
What are the requirements?
1. Birth Certificate 2. Certificate of residency from the barangay captain 3. 1x1 ID picture 4. Accomplished membership information sheet.( c/o Senior Citizens Center)
How to available the services:
STEPS CLIENT/ APPLICANT SERVICE PROVIDER TRABSA RESPONSIBLE PERSON CTION TIME 1 Sign Clients Logbook. Received and 10 min. Romarie B. Aguilar assess the submitted Submit requirements documents. Grace J. Dicolen to the assigned MSWDO personnel. Josefina A. Millado Interview the clients to get Provide necessary important Rachell D. Lungan information during information. interview. 2 Prepare ID Card 5 min. Gretchen A. Celino
Romarie B. Aguilar Josefina A. Millado Rachell D. Lungan 3 Claim ID Card and Issue ID Card 5 min. Romarie A. Aguilar booklet booklet Grace J. Dicolen Josefina A. Millado Rachell D. Lungan
5. ISSUANCE OF SOLO PARENT IDENTIFICATION CARD
Schedule of availability of service
➢ Monday to Friday (8:00 am to 5:00 pm)
What are the requirements?
1. Barangay Certification Certifying solo parents residency in the barangay. 2. Birth certificate of children with minor age 3. Certificate of employment (if any) 4. 1x1 ID picture
How to available the services:
STEPS CLIENT/ APPLICANT SERVICE PROVIDER TRABSA RESPONSIBLE PERSON CTION TIME 1 Sign Clients Logbook. Received and 10 min. Romarie B. Aguilar assess the submitted Submit requirements documents. Grace J. Dicolen to the assigned MSWDO personnel. Josefina A. Millado Interview the clients to get Provide necessary important Rachell D. Lungan information during information. interview. 2 Prepare ID Card 5 min. Gretchen A. Celino
Romarie B. Aguilar Josefina A. Millado Rachell D. Lungan 3 Claim ID Card Issue ID Card 5 min. Romarie B. Aguilar Grace J. Dicolen Josefina A. Millado Rachell D. Lungan
BENITO SOLIVEN CITIZEN’S CHARTER
OFFICE OF THE MUNICIPAL PLANNING & DEVELOPMENT COORDINATOR
HOW TO AVAIL OF OUR SERVICES:
FRONTLINES STEP/PROCEDURES PERSON/S MAXIMUM DOCUMENTARY AMOUNT RESPONSIBLE RESPONSE/ REQUIREMENTS FEE/S if any WAITING TIME ISSUANCE OF 1. Register and file Client 2 minutes Zoning Certification: Zoning ZONING request (Business): Certification CERTIFICATION • Application Form (New • DTI Certificate Business): • Barangay P220.00 2. Pay Client/ Clearance corresponding Aurelio M. Medico 3 minutes • Vicinity/Location fee at the Administrative Aide III Map
Treasurer’s • Authorization Emelita M. Mendoza Office Letter or Special Watchman III Power of Attorney
if required Marie Grace B. Andaya Zoning Administrative Aide III Zoning Certification: Certification (land use Classification): (land use • Right Over land Classification): (Certificate of P720 for one Title/Tax (1) hectare Declaration/Affida and below Client/ vit/Deed of Sale) 3. Process and 5 minutes release Wilson P. Gabatin • Certification of the approved Zoning MPDC municipal Certification Assessor Luzviminda Quesada • Survey Plan Administrative Aide II • Official Receipt of payment
(10 minutes) ISSUANCE OF 1. Register and Client 2 minutes • Duly LC Fee is LOCATIONAL file request accomplished computed CLEARANCE (LC) application form based on the • Right Over land latest 2. Inspect Client/ (Certificate of Schedule of proposed Engr.Marlon E. Languido 2 days Title/Tax Fees issued Asst. Mun. Gov’t Dept. project site and Declaration/Affid by the Head I prepare require Housing and avit/Deed of reports/notices land Use Sale) Regulatory Donation/Lease Board of Contract) 3. Pay (HLURB) • Vicinity Map, corresponding Client/ Site fee at the Aurelio M. Medico Development Treasurer’s Administrative Aide III 3 minutes Plan Office • Project cost Emelita M. Mendoza estimates, Watchman III designs and specifications Marie Grace B. Andaya duly signed by a Administrative Aide III registered Civil Engineer • Current Real Property Tax Receipt (Photocopy) Special power of Attorney (if filed by 4. Process and Wilson P. Gabatin 15 minutes representative) Release MPDC • Clearance from
approved DAR (if involves Locational land conversion) clearance • Affidavit of no objection by residents (for pollutive and hazardous projects)
(2 days and 20 minutes) REQUEST FOR 1. Register and file Client 2 minutes Request Letter approved by P75.00 for ECOLOGICAL request the Local Chief Executive or public request PROFILE AND his Authorized Note: Soft OTHER RELATED Representative copies of INFORMATION 2. Pay request corresponding Client/ documents fee at the Aurelio M. Medico 3 minutes are provided Treasurer’s Administrative Aide III free to clients Office who have Emelita M. Mendoza USB/RWCD Watchman III
Marie Grace B. Andaya Administrative Aide III
3. Process and Wilson P. Gabatin Release MPDC 10 minutes approved requested Luzviminda Quesada document Administrative Aide II
(15 minutes)
Being your service provider, your satisfaction as our client is our main concern. For your feedback and suggestions, please approach our Officer of the Day or accomplish our Client Feedback Form at the public Assistance and Complaint Desk at the lobby of the Municipal Hall. The maximum allowable period of extension of our service delivery due to calamities and unforeseen events is 3 days
Republic of the Philippines Province of Isabela MUNICIPALITY OF BENITO SOLIVEN
BENITO SOLIVEN CITIZEN’S CHARTER
To our VALUED CLIENTS:
For Feedback and complaints on how you were served, please feel free to suggest on how we can improved our service by doing ANY of the following:
➢ Accomplish our Feedback Form and drop it in the Suggestion Box available at the Public Assistance/Complaints Desk (PACD):
➢ Text you suggestion, comments and/or complaints to cellphone no.: (Globe) 09175042791 OR
➢ Communicate your suggestions comments and/or complaints to the Officer of the Day stationed at the PACD. If you are not satisfied with our service, your complaints shall immediately be attended to by the Officer of the Day at the PACD. We also assure you that all your suggestions or comments shall be considered for the continuous improvement of our services.
Being your service provider, your satisfaction as our client is our main concern.
THANK YOU FOR VISISTING US!